Contact Lexus Corporate

I purchased an Extended Warranty from Lexus of Edison in Aug 2020 only to find out in January 2021 that I had no warranty after all. I was just making payments in a vacuum. In order to cover up their mess, they went ahead and activated the contract after i confronted them and insisted they cancel it and issue me with a full refund - they are playing hard ball with me. First, they refused to refund me the taxes and surcharge. Now, they have figured out how to reimburse me the taxes but not the surcharge of $202.37 and all the interest I paid on my loan since August 2020. That is absurd. I am going to fight for my full refund. I don't know what I will be paying a surcharge for when the contract is cancelled.

Buyers beware of Lexus of Edison.

Would like to mail my complaint since I have several attachments. Could you please email me an address to send my complaint to.
Thank you. It is a dispute with a warranty issue that I need clarification on.

I took my 2013 rx450h in for a 70,000 mile service as a CPO to Lexus of Wayzata Minnesota. It was returned unwashed and not vacuumed. I noticed that the plastic covers on the back of the drivers front seat were missing. I asked the service advisor twice about it and he said “It doesn’t hurt anything!” They we’re missing as a CPO vehicle. When I asked him when the service was finished about them, he said “They probably got missed in the CPO inspection, you’ll have to ask your salesman!” My salesman wasn’t there! I’m really disappointed in the poor response to a legitimate concern. Will probably not shop there again!

Called Pohanka Lexus, Chantilly, VA about a recall on a issue with melting and cracked dash. I was informed that the extended warranty on this issued expired on 5/31/2017. I was advised to call Lexus Corporate Office customer service to see if they authorize the work to be done. I called Lexus 1-800-255 3987 and the customer service rep looked up my auto history and said that a notice was sent to me on 5/15 and the extended warranty expired on 5/31/17. My issue is that I purchased the car new at Pohanka Lexus and fully intended to have the dash replaced. However, I did not notice or was made aware that the extended warranty expired. The melting and cracked dash is still a problem and regardless of when the notice expired. The work still needs to be done under warranty. I have low mileage on the car 103,000 and it is garage kept. The problem with the dash is a Lexus defect and the work should be done under warranty.

I'm writing about the Service Dept. of Lexus of Tacoma in Fife WA, owned by the O'Brien Group. I am sure they believe that since they are the only Lexus dealer within a 1.5 hour one-way drive in traffic, especially since they own the other dealership in Bellevue, that they have a monopoly on people with cash who would rather cut a check than do a little research and get a little dirty in order to know just how bad it is. They think we are awfully stupid, especially if we are over 65. Three times is the charm before I write someone. It has come, so here goes:

1. Our first stop for service after O'Brien bought Tacoma, was regarding our previous Lexus. We discovered that our VIN number had been accidentally damaged and made unreadable during a windshield replacement by Lexus of Tacoma, thus making our car unsellable to another dealer when we were hoping to trade it in on something new. We brought the car in to L of Tacoma and were told that they had no record of our windshield replacement, and they in no way felt obligated to assist us for that reason. My husband produced the receipt, right from the glove box. Here is what was spoken in rebuttal, "Oh, you are one of THOSE people who keep everything. Ha! Ha! Let's see what we can do." There was no explanation, no willingness to match what we'd been offered for our car by the other dealer with the deal now void. 2. So, being promised to take our car in on trade as our only recourse, we terminated our next plan to purchase a used Lexus through them because the price listing by their rules were so high and unbendable and the offer on my Lexus so poor. (No worries there...that is their prerogative). So, we ended up buying a certified used GS350 AWD in CA from the corporate lease office (one of your own vehicles) and paid $800 to have it shipped up here. We were so pleased with the $3000 difference for essentially the same car. That is the savings after-tax! Your CA people were awesome! 3. But service here is horrible, outright liars bordering on fraud. A rattle in our sunroof on our GS was quoted as a minimum of $1100 simply to run a diagnostic needing to tear the roof apart. Research on-line told us how to change the weather stripping which was the probable cause, so we ordered it and my husband replaced it himself...rattle gone for $50. 4. We had a headlight appear fogged. We brought it in and were told it would be another $1,000 for a new headlight with labor, when we discovered it simply needed to be buffed to become clear again...cost nothing, done by my husband. 5. Now, we had a flat tire fixed at Les Schwab for free. But their person broke the pressure sensor and they replaced it with their brand and failed to know how to reprogram it. My husband bought a Lexus sensor on-line and had Schwab replace it with that, but they still could not reprogram it. We took it to Lexus. They told us that the sensor we got was bad, they'd order us a new one for twice the amount we paid for our sensor on-line and they'd install it and then charge a .8 hourly reprogramming fee, all totaled another $700. We drove our car to Discount Tire who ran a diagnostic and proved the sensor was 100% perfect. They got under the dash and with a flick of a switch and a restart touch, it worked fine...no charge! O'Brien thinks us Lexus buyers are gullible morons. You now know how they are representing you up here. My husband fears they will retaliate if they know who we are and never serve us in a pinch if we cannot drive to Lynnwood, 2 hours from our home, so he does not want me to go to Tacoma and give them a piece of my mind. But I will write YOU! Investigate these people who are killing your reputation! Go undercover and FINE their asses or remove their franchise ownership if you send in 10 fake customers. I guarantee that you will see fraudulent service. Do it before my next event gets reported to the Attorney General's Office or posted on the internet about them. We keep very good paper trails of written estimates and our final costs to prove a mismatch. Now, I've read reviews of Lynnwood. I hope their postings that reveal a service dept. with integrity are accurate. Please see what is being written locally about O'Brien of Tacoma with OBrien in ownership. Thank you. (Lifelong Toyota/Lexus Buyers unless we can't find good service)

I purchased a brand new Lexus RX350 for my wife in December of 2018.. On April 2, 2019 ,as my wife was leaving work and driving up the ramp in downtown Cleveland, The CHECK ENGINE LIGHT came on, then a Malfunction in All Wheel Drive System, and then a malfunction in Advanced Ultrasonic Detecting and Ranging system occurred.. The car rapidly reduced speed to 25-30 mph and was shaking. It would not accelerate or allow her to increase speed. As this was an extremely busy ramp, a near accident occurred. Luckily my wife was able to pull to the side of the ramp where she proceeded to shut the car off.. Pullng off to the side on a busy 2-lane ramp is a terribly unsafe and dangerous situation where an ensuing accident certainly could occur. She was left with little choice as the ramp enters a major bridge that exits downtown Cleveland with no room to pull the car over on the bridge. Upon shutting the car off, she then restarted the car; the CHECK ENGINE light went off and she proceeded to drive home where we took it to the Lexus Dealer on BrookPark Road in Ohio where we bought the car. After several days in the shop they indicated they could not replicate the problem but suggested it was a "bad gasoline" issue, drained the gas tank, and replaced the gas, then returned the car to us on April 8.. The After just 2 days, the exact same thing happened on April 10, in the exact same spot. My wife had to endure yet another dangerous and unsafe situation. We took the car to the dealer again. It is now April 25 and the dealership still has the car. They indicate they can not duplicate the issue and indicated they will return the car to us. My wife is terrified to drive this car. It has just 3000 miles on it, we paid approximately $60K for this car.. In essence we are being told to drive the car at our own peril....We have clearly expressed our wishes that we want a brand new car. It is unfathomable that a the solution to drive at your own risk is acceptable by any standard. This is not an unreasonable ask; Fix the car or give us a new one. Needless to say, this was met with little or no effort on the part of the dealership. We have been in contact with Dan from the service department, Peter Spacagna, General Manager at this location. Despite our wishes, they have not resolved the issue and offer no viable solutions. Honestly, my interpretation of the feedback we have gotten is "well we cannot duplicate the problem so it is our problem to deal with." They suggested we can call the Lexus 800 number and talked to a person on this number. REALLY...from a Lexus dealership. I thought they would act as an advocate on our behalf. Instead opting to place all the burden on us(aka take the car and call corporate). By the way, the 2 rental cars that we drove while our car was and still is in the shop, both drove fine, They had better pick-up as well as better gas mileage. Sadly , thety are not the car we bought. But it does further suggest to me that something is terribly wrong with our car..Not every Lexus RX350. In short this car is a lemon and we are not getting satisfaction. I pray that this car is not involved in an incident where either my family or another driver is injured or worse. I am writing this complaint as the first step and clearly documenting the issues as well as inadequate actions being taken by this Lexus dealership. I am deeply saddened by this dealership and for that matter Lexus as so far both have clearly demonstrated to date that this company.does not stand by its product. Surprise me...let me feel good about Lexus again. I did have 2008 Lexus that I purchased from this dealership and was delighted with the car and the dealership...albeit the car had no issues. Now that I have a significant concern and a repetitive issue I do not have the same mindset.

Lexus of Middletown New York was the worst experience I ever had when purchasing my IS 300. I already submitted my review of my displeasure. What I don’t understand is why I only received 2 keys for a brand new car. I receive new vehicles at my job and I get 4 keys for each vehicle. Is this another disservice of the Lexus dealership

My 2013Lexus 350 December 12, 2018 service done, mileage 24,502 miles replaced rubber wiper blades,total labor and parts $57.88.
Invoice #LECS486804. April 12 2019, Invoice #LECS575720, car brought in for inspection, mileage 24,658.Service Department again
replaced wipers, cost $59.80. As you can see I only put on 156 miles..When I called the Service Dept. today to question why they
replaced the wipers again, I was told they were not cleaning. Does that mean the wipers they installed in December 2018 were defective
or installed incorrectly? I feel they owe me a refund. Have always been pleased with Lexus Service, but am very disappointed in the
response I received. I would like to know why the wipers were not cleaning after only 156 miles. Should I not be refunded for the wipers
installed December 12,2018? If you need copies oif the invoices I will send them to you.

Gloria Barlow
96 Orchard Meadows Dr
Smithfield, RI 02917
globar96@aol.com

To Whom It May Concern,

I am or was a proud owner of a Lexus RX 350. I have been referring friends and colleagues to lexus due to the it being durable and reliable. I have received great service when I had my warrenty and was making monthly payments financing it. However, things have taken a turn for the worst.

On December 27, 2018, the Lexus Higham, Ma service representative informed me that the cost to repair my timing cover gasket would be $459.99. I told her that I would schedule an appointment when I was able to get the money to pay for it.

On February 27, 201, I went in to replace my timing gasket and was informed me the the price had gone up to 3,085.77. I showed her the paperwork with the estimate that I receieved and she just crossed it off and said it was an error. This cost me an additional $2670.01 for the cost that I was anticapating to be 459.99. I was shocked but knew I had to get it repaired.

Two weeks later the engine light came back on and I scheduled an appointment.

On March 23, 2019, the service representative told me that I needed the oxygen sensor replaced. I informed her that I would schedule a time to bring it in and was disappointed that I was coming back to Lexus after speding so much money. The representative informed me that I should consider trading my car in for a newer model.

On April 3, 2019, I called Lexus Higham to inform them that my car was making a weird loud noise, the service representative informef me that my car was fine to drive until my appointmnet on April 11, 2019. I had nothing to worry about until the check engine started flashing.

On April 4, 2019, my car starting to smoke and Lexus informed me that they are unable to come get the car and I had to figure out a way to get to them. I informed them of what the service representative informed about the flashing light but they informed me that they could not do anything for me. This is now causing me a day from work and als a tow.

I am very much disappointed in the the service and lack of respect that customers recieve. When I first purchased the car, the dealership would come to house and job to get the car for repair. Now that I am not paying a monthly payment, I feel like I am being treated like trash. I am hoping that you review this statement and really consider how your representatives are treating Lexus owners. I am hoping to hear back from someone real soon about my concern.

Cordially,
Nadia Cyprien
ncyp2011@gmail.com
1617-593-0868

I have a 2015 ES 300 H. I purchased it in Canada. It has North American maps.
I shipped my car to Germany and need micro sd with European maps.
I have contacted my dealer and got a response the Lexus Canada does not support European maps. They cannot help.
Sir, How can this be? BMW/Audi/Mercedes benz, with whom lexus competes have interchangeable microd sds or sds.
It has been a year that I have been trying to solve this issue.
Lexus US, Lexus Canada, Lexus Germany Lexus Netherland , all have pointed fingers to one another and here I am driving the vehicle with an ugly GPS attached from the screen.
Your intervention is appreciated. I am willing to buy the micro-sd.
The VIN Number is: 2015 LEXUS ES300H VIN: JTHBW1GGXF2096599

This dealership wasted 4 hours of my day yesterday. I had scheduled an 11:30AM appointment for my RX350 first for oil change and showed up exactly on time. I was told I should take care of a recall while I was there and it would take 1 hour in addition to the oil chance, so I agreed.

After sitting around and waiting for over 2 hours, I was told that it would take another 2 hours and that they have not even began to work on my vehicle yet. Casey my rep tells me that he doesn't want to rush things because the other day one of the mechanics left a fan connector off on one of the jobs and then the car overheated and had to be towed back to the dealership.

So as Lexus customer, I'm supposed to wait 4+ hours so that we don't rush the mechanic to risk receiving poor service ??? Who is managing their scheduling functions? I really felt like an overbooked airline situation.

They offered a loaner car but because my wife's insurance card was not in my possession or in the car, that wasn't an option.

At that point I was so frustrated & disappointed, I took my keys and left to get back to work. To me it doesn't seem like anyone there cares about the customer, they think since they already sold you the car, you are at their mercy.

I really regret ever doing business with JM Lexus. This place ranks right up with the DMV experiences.

Highly recommend going to a different Lexus dealer other than JM.

I bought ES350 which is 2019 new models in Lexus BGC of Philippines on Nov.2018. Once I received unit, I found out some of scratch on hood area. I,therefore, asked Lexus to repair the scratch on Jan. 2019. However, I heard of news from Lexus to replaced hood without any permission from unit owner. I was shock and surprised how your dealer can replaced hood without my permission or advice before replaced. It is a brand new and I bought new model, not second hand car. And also, I was disappointed your service quality to poor workmanship and customer service again. It is first time to use Lexus but now, so bad experienced due to your service quality. It is first time for me to experienced like kind of bad situation...I was used other brands like a Toyoda, Ford, Benz since before but not like this bad case. I'm so much sorrow to buy your 2019 new models. If possible, I would like to return and refund at once. Even if like this situation, The dealer of representative did not say sorry or what else by officially. Pls, investigate your dealer of BGC to replace new unit instead of replacement parts. I hope to hear my complaint and clear asap. Thanks.

In April 2018 I took my 2013 LS450 in for my major service to Lexus of Tucson at the auto Mall. They somehow took or lost my heating and cooling seat knob for the passenger seat. I noticed it was missing right away. I told my service person James about it . He said no problem I will order you a new one at no charge and call you when it arrives. I waited 2 months never received a call. Called them and spoke to Richard. He said he will follow up and call me when it comes in. Again no call waited 6 weeks and called again left a message no return call. waited another 2 weeks called again spoke to Richard he said he will talk to his manager. almost 9 months of being lied to I was told by Richard that his manager said the knob cannot be ordered separately and unit was too expensive so they were not able to replace it but if a used car comes in that goes to auction he will take the knob off that one and replace mine. Can't help but believe this is what they did with my knob in the first place gave it to another customer. I have owned Lexus cars since 1995. and so have my family. Always been happy and now I get treated like this. This is the year I normally buy a new lexus and was going to buy 2 this year but if this is the way I will be treated I don't believe I can purchase another Lexus. I plan to look at other cars for the first time since 1995. So sad this had to happen I love my car but now the value will be lower for my trade . Cannot believe I was lied to by people that have been servicing my cars since 1995. I would have to get a great deal in order to remain a customer. I used to brag about my all the time now cannot find the heart to brag. please do something to make this right for me so I can be a proud Lexus owner again. My Phone number is 520-297-8246 nina and David Neal

Long story short.

Do not buy a 2019 Lexus ES350 F Sport from Escondido Lexus dealership or any other in the United States. Their much advertised Lexus Safety System+ 2.0 is a fraud on this car model. (“Consumer fraud occurs when a product or service does not perform as advertised”.)
The “Road Sign Assist” does not work no matter what you do.
Lexus so called “Technology Specialist” and Lexus engineers are unable to fix the problem as of January 9, 2019.
I bought a 2019 brand new one for over $50,000 on November 14. 2018 and the system has not worked from day one, even that Lexus advertisement shows a photo showing a red stop sign on the head up. Nice photo shop Lexus.

I have been in contact with the Lexus dealership and Lexus Head Quarters since I found out the system just does not work, and all I have gotten is a run around.

If you want further information feel free to call me

Peter Desser
(619) 829-3821

UP-Date:
On January 10, 2019 at 11:12 am I received a call from Lexus Escondido Technology Specialist Rick Barnicort telling me that the 2019 ES350 F Sport they sold me does not have the “Road Sign Assist” I paid for even that Lexus advertise it does and all my paper work on the car says it does. If this is not fraud, I don’t know what is.

I will now file a complaint with the California Consumer Protection Agency and the Federal Trade Commission about the deceptive car advertising Lexus is doing.

On October 12,2018 I took my Lexus 460 LS (2016) in for the 30,000 mile check up at Herrin-Gear Lexus, 1-55 at High Street, Jackson, MS 39205. They did not properly check my brakes and rotors. On October 21st I drove to Fort Worth, Texas to visit my daughter. During this trip, I experienced a great deal of vibration from my brakes. It got worse the further I drove!! I was very nervous about this situation! On Monday, October 22nd, I took the car to Sewell Lexus, 5100 Bryant Irvin Road, Fort Worth, Texas 76132. It was determined that I needed new front brakes and resurfaced brake rotors. Sewell Lexus also noted that the car needed to be realigned as it had not been done properly by Herrin-Gear in the past. The Sewell representative stated that there was no evidence in the computer records that these brakes had been check at the 30,000 checkup and had the Herrin-Gear dealership looked at my brakes and rotors properly, they should have known they needed to be replaced. Their negligence could have caused me to have a serious accident!
I called the manager at Herrin-Gear on Tuesday afternoon to report what had happened and asked for a reimbursement for the alignment. He did nothing but argue with me about the alignment because it was not specified for the 30,000 mile check-up. He also said the brakes did not cause the shimmy in the tires, the rotors did. That is beside the point! The brakes should have been measured and the rotors checked for resurfacing.
I was charged $1012.16 and the check-up was not done properly.
I called Herrin-Gear and did not receive appropriate satisfaction. I bought a Lexus 460LS assuming that I would get quality and first class service, to date my experience with Herrin Gear has been disappointing and certainly was not up to the service I received at Sewell.

From a very concerned customer,

Lynda Campbell

I have been a part of the Lexus family since 1994. I currently have 3 Lexus vehicles (2016-ES350, 2015-RX350 and 2016-GS200t) which I purchase from Jim Hudson Lexus Dealership in Columbia, SC.

The service that I am complaining about started with Jim Hudson Lexus Dealership service department on July 10, 2018. I enter the Lexus
service for an oil change on my 2016- ES350. The Service department found issues with my engine needing repairs or replaced. The service representative told me that it would cost $6,000 to $12000 to repair or replace. However, he never told me that my car was under the power train warranty. I consider this be very deceiving. I found out from the Lexus headquarter office about my power train warranty. After speaking with Lexus dealership, they agreed to fix my vehicle and provide a loaner vehicle for me to drive. However, they did not fix my car engine which remains under warranty. My car remained in their shop over 2 weeks deceiving me that my car was being repaired. Then after 2 1/2 weeks of calling and checking on my status of vehicle, Jim Hudson Lexus Dealership requested a copy of my maintenance report for life of my vehicle. Per Jim Hudson Lexus management I provide this information and still the dealership denied my power train warranty to fix or replace my engine. They are liars with a bad service department. The Service Manager and General Manager in my opinion needs to be remove or fired.

My Daughter bought a lexus IS 200 2017 about 9 months it has been in the shop twice for the brakes, The last time we took it was about 2 weeks ago we got it back and the brakes still make noise when you stop. I call the dealer back and all the said was that model bakes make noise, I asked the guy were in the contract dose it say the brakes will make noise as long as you have the car. My daughter will not drive this car for as much as she is paying it not fare to her she is 4 months pregnant and is very stressed out over this. I will filing a complaint with the BBB about this. We will be trading this no good piece if shit in...Totally unsatisfied.

Bought New RX 350 in November of 2017 at Lexus of Birmingham. Was told I would get a $100.00 dollar referral fee if I sent them a new customer and they bought a car. I sent my sister and brother in law and they bought a new Lexus RX 350 car in the March / April 2018 time frame. I still have not received my referral fee and get the run around every time I call about it. Today is July 18 2018 (four plus months) and still no money. Can you help please. Very sad I'm having to write this about a Lexus dealer.

I lost my remote for my 2010 is 250 . So I took the car to Chatham parkway Lexus in Savannah GA. So they look at my car, they hook it to the computer so I stayed down there waiting all day. So they gave me a loner car and the car stayed down there almost 4 weeks. So they called me and said that the system had been reset to many times that I would have to have a new system 4.ooo dollars. They are the one that reset it that many times. Want me to pay for it. That's not right.

I took delivery of a new 2016 LS 460 in June 2016. In May 2017, (miles), I noticed a whining noise while the car is in motion. I took it to the dealer and the receipt states no diagnosis problem. The car has to be in motion, at city and hi-way speed. I took it back to the dealer and a transmission technician drove it with me and agreed there is a noise, but had no explanation. I took it to another dealer, a tech. drove it with me, and put it on a rack to run thru the gears with a supervisor. They advised it was "the engine and trans. synchronizing". I took it back to the original dealer and a shop foreman drove it and advised a transmission stablizing bar causes the noise. My 2007 and 2013 LS 460s did not make this whining noise, nor do the 2014 and 2016 LS 460s I've driven.

DEAR COSTOMER CARE. I PURCHASED A 2014 RX 350 VIN # JTJBK1BA6E2037738 WITH ABOUT 35,000 MILES ON IT AND THE REMAINDER OF A 50,000 MILE BUMPER TO BUMPER WARRANTY. I MADE THIS PURCHASE APPROXIMATELY 9 MONTHS AGO. THIS IS THE SECOND PURCHASE IV MADE FROM THIS DEALERSHIP. NEVER THE LEAST, AFTER SEVERAL MONTH OF HAVING THE VEHICAL, I NOTICE THE REAR CORNER DRIVER SIDE CONRNER BUMPER STARTED TO HAVE SOME SEPARATION FROM THE BODY. I DIDNT THINK ANYTHING OF IT, BEING THE VEHICAL WASN'T THE VEHICAL I USE , ON A EVERY DAY BASES AND I WAS ABLE TO PUSH IT UP BACK IN PLACE. AFTER SEVERAL TIMES OF HAVING TO PUSH THE BUMPER BACK IN PLACE, I DECIDED TO TAKE IT BACK TO THE DEALER I PURCHASE THE VEHICAL FROM, BEFORE MY WARRANTY EXPIRES. AT THE DEALER, I SPOKE TO EDD, THE SERVICE MANAGER, HE DECIDED TO CHANGE THE RETAINER. THE SERVICE MANAGER , AFTER REMOVING THE BUMPER, SHOWED ME THAT THE BUMPER THAT I HAD ON A VEHICAL THAT I PURCHASE FROM A LEXUS DEALER, WAS A AFTER MARKET BUMPER. THE REASON I PURCHASE MY CAR DIRECTLY FROM A CERTIFIED LEXUS DEALER, IS TO AVOID SITUATIONS LIKE THIS. I'M AWARE, THAT, BUYING AT A DEALER, YOU PAY A LITTLE MORE. THE BUMPER IS NOT HOLDING FOR THAT REASON. I'M HOPING LEXUS WILL MAKE GOOD AND RELACE MP BUMPER. I TRULY THIS IS A FAR AS I HAVE TO GO, TO RESOLVE THIS SITUARION. THANKS IN AVANCE.

TOOK MY 2004 LEXUS RX 330 IN FOR DASH BOARD REPLACEMENT CHECK MONTHS BACK. THEY KEPT CAR OVER NIGHT GOT RIDE HOME BY LEXUS.PICKED UP CAR NEXT MORNING WITH WIFE, WHEN I GOT CAR AND DROVE OFF I TURN ON WIPERS FOUND OUT BLADES WERE MISSING.WIFE WANTED ME TO GO AND COMPLAIN BUT I KEPT REPLACEMENTS OF SOME PARTS IN TRUNK .TOOK CAR BACK IN WHEN DASH BOARD CAME IN 2 WEEKS BACK.SERVICE REP SAID IT IS A ONE DAY JOB.CAR IN 10AM MONDAY DID NOT GET CAR UNTIL 10-11AM THURSDAY.WIPER BLADES CHANGED,NAVGATION SCREEN LOOKS LIKE SPIDGER WEB BEHIND IT AND DARK .WENT TO ROTATE TIRES AND KEY FOR WHEEL LOCKS MISSING AND SWAPPED WITH A OTHER CHROME LOOKING PART.TOOK MY CAR TO NORTH MIAMI LEXUS.IT IS IN MY WIFE SANDRA GREEN SHANNON NAME

I have spent the last two months trying to buy a 2017 Lexus RX450h. It has been a frustrating, aggravating, maddening two months. I have never been so disrespected. And I’m appalled that the Lexus computerized inventory system is so out dated that it takes weeks to find an available vehicle with specific options and color combinations.

The second week of this September I went to my local Lexus dealer (New Country Lexus). I spoke to Matthew Goldberg. I collected information. Matt told me to contact him if I had any questions. That afternoon I emailed him with some questions. He did not respond. But the following week he called and asking if I had any questions. I did. He said he would send me the information I requested. I have never heard from him since.

A few weeks later I returned to the dealership to test drive a Lexus 450h. I took a ride with a different salesperson I asked her to tell Matt that I had come by for a test drive. He still has not contacted me. She didn’t seem interested in selling me a car, either.

On October 21, I put together an offer and emailed it to two salesmen outside my area. And I went into the local dealership and spoke to the Sales Manager, David Saunders and voiced my concerns about the lack of service. He was most apologetic. He accepted my proposal. We sat down together and he located a car at another dealership. I would have to get the larger wheels, which can be a challenge for a 5 foot 5 inch woman, but I agreed to it. We had a deal. He said he would keep me informed as to the progress of the car. I never heard from him again.

On November 10, I met with the General Manager. We worked on the details of the car and various charges. He continued to be apologetic and said he “wanted to make things right”. I have yet to hear that my car is available for pick up.

I own and drive a RX350 2010. I have had my vehicle serviced each and every time I was advised to by the Lexus Advisor. I take very good care of my vehicle and in return I had hope that I would have very little problems with my vehicle. When I purchased my vehicle I purchased the extended warranty, had the oil changed as advised, tire rotated and purchased tires from Lexus as advised along with many other routine service requirements. Recently, I started to hear a clicking noise in my steering column. Every time I turned the steering wheel their is a clicking noise. I took my car to the Lexus dealership and was told that the problem was fixed.

The clicking noise stopped for a while and then returned. I paid for that visit. I took my car back to the Lexus dealership and was told that my whole steering column is going bad and that its gonna cost me over $3000 to have it replaced. I never heard of the steering column going bad on a car, especially not a high end car such as a Lexus. I am very disappointed with this investment. I am sadden by the facet that I took my car to the dealership and they offered no help, no advice or anything to help me with this problem. Do you really stand behind your cars as you say you do?

i am complaining about two things. I am disappointed with my experience after having purchased a 2012 Lexus 350 RX at Lexux of Mt. Kisco in New York. The vehicle was purchased as a certified pre-owned in October of 2015. The mileage on the vehicle was 28,197 at the time of purchase. In January, the battery died and was recharged by Triple A. Several months later, the battery died and needed to be replaced by Triple A again. I was informed it was the original battery. The tires were also checked and I was informed that I needed new tires.

This was checked by more than one source. Having only putting a total of 4200 miles on the car since its purchase, I question the validity of the pre-owned inspection. By what standards was this certification met. I have now traded in my Lexus because I was frustrated with having received no satisfaction from the dealership.I certainly did not wear the tires with that mileage. The dealership I traded the car into was Wetmore Jeep in New Milford,CT. They could attest to the claim about the condition of the tires. Having heard wonderful things about owning a Lexus, I was hoping this would be true, unfortunately for me it was not the case. Total 31,000 dollars paid for the vehicle.

I am writing to express my outrage and concern regarding a dealership service in Jordan middle east and even those in Dubai. I trust Lexus cars for their reliability. I brought my car (ct200h 2012)to the local dealer to check it as i have rough and shaking first star in the morning and which recently got worse until I started to notice coolant leak in combustion chamber (white sweet smell exhaust smoke plus 3cm drop in coolant level).

The local dealer has been working on head gasket replacement since 8 Long days and not done yet. Very slow service no information on work progress and as I have to travel to Malaysia on friday I can't come on time to receive my car which is apparently not any time soon. They claim that it has been overheated but I have never had any alarms on dashboard regarding elevated coolant temp. I believe the head gasket failed either alone or there was a failure in the alarming light which had never came on Dashboard.

I am very disappointed for the unexplained blown head gasket and the very slow dealer service (head gasket replacement taking 10 days plus) .As I can't take the car on time Because I am traveling in 3 days they are planing to charge me a so called storage fees. They had 10 working days finish but apparently it is not enough for there incompetent technicians Why the head gasket failed so soon on a will maintained car and there was no error codes or alarms to indicate overheating or misfire to explain engine rattling and shaking in the first start in the morning or when engine sits for awhile.

I would like to express my SUV Dash Board of the front window has cracked. Lexus have agreed to replace it but I have been waiting for over 5 months to have the work completed. We have been considering a new GS 460 but I am not to cool with the new front grill look. This is the first time as I understand the process at the Pohanka Lexus Dealer ship that the material require for my vehicle is on back order and I am on the waiting list to have the vehicle service with 60 other customers. Not good on this particular items. However, I would like to support this outstanding service dealership. They really do bend over backward to support me as a customer.

On Monday the 1st of August 2016, I was driving down a winding road when my power steering light came on. I was able to control the car down that hill before arriving to work before the steering wheel froze up so it made it difficult to turn into the stall. I thank God that I was not too far from work when this happened. I called AAA towing to tow my car to the nearest Lexus dealer who is in Kearny Mesa, San Diego which is 14 miles from work. I was given a loaner until they could check it out. Lexus called later to tell me that they could not find anything so I can come pick up my car, I was then questioning if they couldn't find anything, what happens if this does it to me again.

I was then told by the mechanic that they would keep it another day to check it out. Lexus called me on 8/2 to tell me that they couldn't find anything and that they drove my car for 40 miles and no problem and that my car can be picked up that day. I picked up my car on my 11:00am lunch hour, and drove it back to work which is 14 miles. As soon as I was going into our parking garage, the power steering light came on and the wheel started to tighten up again.

I called Lexus and then the AAA customer service number to complain that I just picked up my car and it could have caused me to have an accident. I told them to come get it since I was not going to pay to have it towed. Lexus sent a guy to bring me a loaner car and to drive my car back to them at 2:40pm. On 8/3, at 11:05am, my sales guy called to tell me that it happened to them with the light and that the motor was gone on the steering well, the charge would be over $1,000.00 to fix. Was told my car should be ready on 8/4 for pickup...pending their call now.

8/4/2016 received call from sales rep that my car was ready at 10:50am, picked up car @ 11:15am, so far, no. warning light…After picking up the car, it still was not running like it should, I was told that it was probably due to the problem being fixed and me not knowing how it should run. Drove the car anyway, no warning light so I was going to have to deal with it. On 8/14/16, while drive with my husband home, the Power Steering light came on again after just getting this fixed and spending the money for this expensive repair. Thank God that I just reached my exit and was able to pull over to the side, I restarted the car, and the light went out….

Thinking that this might have been a fluke per my husband, I continued to drive the car praying that this wouldn’t happen again in order for me to be humiliated at the Lexus dealer again as if I don’t know what I’m talking about. 8/17/16, while driving home late from work, at 7:05pm, the Power Steering light came on again and the steering wheel locked, but allowed me to turn the wheel with both hands. I’m already paranoid about driving my car of 9 yrs. that I love but concerned that this problem will not be fixed.

I turned the engine off and restarted the car and the light went out in order for me to drive it home. I drove it around for a while to see if the light would come on and it didn’t, I knew that I would be taking it to the dealership in the am. On 8/18/16, I left my house at 5:10am in order to get the early to beat the traffic, I knew that the Lexus service dept. doesn’t open up until 7:00am but I was afraid of it locking up again.

I arrived at the dealership at 5:30am…..The mechanic came to talk to me instead of my Service Rep, Chris, he asked me the problem that I was having and then took me for a ride in my car to go into the service area in order to hook up the machine to find out the code for the problem, he was very nice and I appreciated his concern since this has happened several times. An Error code # C1511 came up, this was the same code that came up originally that was the reason for the repairs.

The repair was done on 8/4 for this, “Torque Sensor #1 error or failure” per my invoice. The AAA mechanic did not know why this was happening since this was done already. He requested from the service rep that it get written up and for me to have a loaner for the day so that they can again research this. The car does not have any power like it did…pending now, a call from Lexus service dept.

I own a 2016 LS460 and a 2014 RX350 purchased from Hennessy Lexus in Duluth Georgia. I have been a Lexus owner since they first came out, and have experienced few if any problems through the years.. My reason for this complaint is with both my LS & RX. They both have what I think is a VERY serious problem! When turning left, the engine almost shuts down, leaving you very vulnerable to on coming traffic . I haven't experienced this problem turning right, but I have my fears. I owned a 2007 LS and it did not have this problem, so why does a 2016 LS have this problem, or any Lexus for that matter. Please tell me you have a fix for this problem, because this not an issue to be taken lightly, in my opinion.

The paint of a 2007 Sapphira Gray is peeling off plus the dashboard is melting with no response for the painting and still waiting for the painting, the Lexus are supposed to be a Luxury Car. I never had that bad experience with a BMW. I am very very disappointing never have so many cosmetic problem with the Lexus. I had two previous Lexus and no complaint but the QA is awful very poor.

I am a Lexus owner IS220D with registration number from Cyprus. Since I bought my car I always have to had additional engine oil. At the 112121 kilometers I had a cylinder head spacer shim failure, although my car was always serviced with genuine lexus parts. I ordered new parts from your dealer in Cyprus as well as new piston steel rings, so I can recondition my engine. I was delayed because your dealer did even bother to update me that I was going to need new pistons as well.

This is so irresponsible because I was only updated for new models arriving. However, how comes the auto express in UK recalled all these models and changed pistons even out of warranty and I was not in Cyprus. This is outrageous because I paid for a Lexus with reliable engine not one with low quality parts. I demand full compensation for my expenses to my car running again. I am looking forward to hearing for you.

I have always purchased in my 55 years Toyota Family. Now since 2015 when I finally purchased the Lexus which I paid more than Double in Price from my previous Toyotas I have had Product Problems still today, Financial Errors with my Auto Pay, return of my Lease, Lack of Title since they forgot my Name, departmentalized pointing blame on one another and making me call several departments with each pointing the fingers back at one another, took over payments and it took me two Accounts and false delinquent notices and pleading to refund their Error with no apology or appreciation of this being my 7th Purchase! And 9th if you count my Family!

Yet this Lexus is already having service problems I never experienced with Toyota and I was treated with excellent Customer Service unlike the horrible treatment with Lexus (called Toyota Financial) now that they have sent me to a Collection Agency over $372 when they took my Cash for a $50,000 2015 Hybrid and took over payments and numerous mistakes in all departments yet the supposedly Executive Office (Kristie Morales of Torrance) says this is all a Dealer Issue and not a Company Issue and they Do Not Compensate. She said they refuse to remove the $372.75 fee for returning the Lease after each Department in Financial and Customer Satisfaction and Customer Experience told me to fax my proof I did purchase another 2015 car.

I did...this was not enough...I did not Finance it for 30 days. I called both Dealers in my area and one said this is normally waived since I am purchasing another Vehicle? Even Financial in Iowa said the same? I spoke to Torrance Financial also and one also thought this was true. Evidently, it depends on who you speak to and each Department does not see the notes of the others. Just yesterday as they transferred me to each department for the ongoing Remote Service Issue (Miriam of Torrance is asking to test two 15 minute intervals for Trias of Remote?) and then Financial each began with another repeated question disregarding all of the problems occurred now and before since 5/9/2015 with a question "So you don't understand why you are being sent to a Collection Agency for $372.75?)! This is not my only issue. I spent $50,000 Cash and have been never treated so horribly and pathetic lack of concern by any Corporation.

I used to praise Toyota and always purchased Toyota...I was planning to buy another Vehicle until I felt like I woke up in a Nightmare or Alternate Universe with Customer Service Reps who sound like Robots and total disregard for the Customer and no apology or concern for the mistakes made...not only from the Sales, Dealer, Campaign, Financial, and now the Remote Service Issue on a New 2015 Hybrid! One that I paid over Double in Price for! And to reach the "Stepford Wives" and "Robotic" with no Human Concern, both Kristi Morales who works along with apparently Adrian Chapman and to find they are supposed to be in the Executive Office making Executive Decisions!

Please try to explain to me I am mistaken and this is not the philosophy of the Toyota Family and Lexus and Toyota Care! Supervisors prior promised to call me back and to at least remove me from Collections, yet I one month later never heard back once again from them and the Credit Collections sent me a Collection for the $372.75! I have Miriam from Customer Experience calling to fix our Mechanical Remote Issue yet the nerve to still want to Collect $372.75 after Lexus gladly took $50,000 for this Car which has been nothing but a problem and most of all, the lack of Customer Care and Customer Service and Human Concern and Appreciation of Customer Loyalty.

Please escalate to Michael Groff. I have tried to write to him and never heard back. I was told my Christie Morales they were working on it as I called 3 months in a row after waiting and to get another collection notice. Toyota cares? When created in 1989, did Nagoya, Japan expect their North America Customer Service to be like this today?

I, had taken my Lexus SUV (RX350) for repair on February, 22 2016. Damages to right side of vehicle, both doors had minimal damages, plus the front fender also needed to be repair. Mrs. Shelby and I walked around the vehicle and check all damages, Mrs. Shelby had taken notes on the damages, I asked her any scratches' that not related to the accident I will pay. just call me and let me know the price. Several days later they called me gave me the prices to remove all the scratches and told me this will mean they will have to keep the car extra days, I told her that was fine with.

March 3, 2016, they said the SUV will be ready at two o'clock. I was late arriving at the shop maybe 4:30pm. When I received my vehicle, marks from the accident was still on the right door, no repairs of the scratches on the vehicle. The mats on the floor of my SUV was dirty. I asked the support rep, I don't understand why the SUV NOT FINISH. We made an agreement that will pay for the scratches, she told me everything was done. I am so disappointed in Lexus customer service.

Poor rearview camera quality in our 2015 Rx 350. Since we purchased our Rx the image from the rear camera has been very washed out. The resolution is poor and the colors are faint. I have complained to Lexus of Clearwater, but have been told that it is the same with all the new Lexus. This makes our fifth Lexus, and have always been impressed with quality throughout the car. This camera is not as good as cameras in cars costing one third that of the Rx.

Read this. Promises, but no follow-up. Lexus service is dead. I started buying cars from your dealership not long after it opened. Obviously, I have been pleased with the automobile and the dealership and have referred many friends, family and associates over the years. Most recently my son and daughter-in-law. I am very disappointed in my most recent experience. I think that a part of the problem is that I decided to try a Saturday appointment and, not unlike many businesses, things are not that well organized. After finding that Larry Berry was working, I requested him since I was unassigned. I have worked with Larry many times and I have absolutely nothing but good to say about my experiences, including Saturday.

At check-in, I asked Larry to have the technology person show me how to get my dash screen to display the satellite radio stations. I had renewed my free trial on the day it expired, but Sirius must disconnect in the morning and not wait until the end of the day. The result was a few hours of not having service. Once service was restored, I found that only one or two stations appeared in each section (Jazz, Pop, etc.) even though the stations are active and can be manually tuned. My assumption was that the radio needed to be refreshed. I has Sirius "refresh" the signal twice with no change. The lack of display was obviously in the Lexus radio or display system. I assumed that a person specializing in technology would be able to get the station display to return in no time.

Wrong! His first explanation was that I had not bought the full package from Sirius. I don't know, I called them and simply renewed. I didn't ask for the "cheap" package and I doubt that they sold me one. He seemed insistent that, because I didn't have channel 100, I had not bought the full package. Frustrated, I told him I only want the channels that I do have to display and gave him both examples and a demonstration. Again, the problem was that I didn't buy the full package.

I asked him to exit the car then came around to the driver's side and asked Larry to exit the car. I owed nothing so I left before what was racing through my mind escaped my mouth. Essentially, that experience has undone my confidence in the dealership. It is hard to believe that I was sold a "cheap" package by a Sirius Rep, but it is even more difficult for me to believe that this is the reason that active stations will not appear on the display. If someone would write me and tell me how to fix this, I would really appreciate it. I will not work with your specialist, however. You may have noticed that I have used the word "assume" way too many times in this message. I suppose this proves that "assume" is, indeed, an acronym.

This letter is a complaint against Toyota – Lexus – Qatar. I went on Thursday 10/12/2015 to replace the radiator after recognizing a leak in it in my car type Lexus Rx 350 2008 Model which take 5 days to finish the service on Tuesday 15/12/2015. After coming back home same night ; I heard a strange sounds in the gear box, I checked myself the oil gear & found it almost empty. I drove my car slowly to a close station using cruse control system to avoid shifting in gear case the way to the agent is far and not good for a car in this situation adding two litters of SW gear oil in it which I attached the invoice with the letter.

In the station they told me the reason of losing the gear oil is replacing the radiator after changing the oil gear which is a fatal error as I understood. The agent workers didn't check the gear oil level nor noticing in the try drive after service. I apply for a complaint in a number 8000019107 through call a week after the problem. Till yesterday no any active action from the agent regarding my case, although I contacted them many times during the last two weeks.

I am now writing to you to settle my problem with the agent which I lost trust in their work. I have many friends got cars from Toyota hear in this case. I would like you to fair me with the agent in this case because actually the employees show no any kind of response against my case specially 60,000 Km service is close.

Having doing much research I narrowed my search down to 3 (new) cars, one of them being a 2016 GS 350 Lexus as I would like the new safety package that is coming out this year. I went on your website to "build" my new car and it came out to $55,164.00. Now when I go to talk to the dealer he is telling me that the site really isn't something you can go by and it might cost closer to $60,000.00!! If Lexus supports this than I would call this outright misleading. How would I ever trust a company who supports a website and then doesn't go by the results of that site. If this is true than I am one very upset past potential customer of Lexus.

I have complained prior to Lexus about my head lights going off while my young daughter and I are driving in the dark. This is scary thinking about meeting on coming traffic. Please address this matter it could mean loss of life.

I am retired and believed strongly that if I took care of my car it would not present a major financial burden. Now,my rack and pinion until has to be replaced and all the parts I involved. I do not have the financial ability to absorb this cost. I have always loved my car and encouraged friends and family to buy one. I am in a quite state of panic about what day. Investigating my option. Only one car and no one to help. I afraid of new damage by waiting to long trying to save money which is in the far future.

My Lexus is being repaired for this oil cooling seep /leak well now I have another oil related issue which I feel is due to the loss of oil the oil control valve is now an issue which I have been told by Lexus that it's not covered this situation shouldn't have happened it should be a listed 'recall but it's not only if you have an issue but by the time you find out it's leaking you will have other issues just as I have with the oil control valve my father is a mechanic an said that if the oil control valve is trying to pump an it's not able to control the oil it could malfunction this repair is estimated at 600+ dollars which I feel should be covered under the towing enhancements overage. I'm very disappointed an very unsure of my future with lexus. 400+ carpayment a month an this is what I get.They saying you get what you pay for this isn't so true.

I leased a Lexus ES350 in 05/14/15 in Motor City Lexus Of Bakersfield, since than the company been doing mistakes in my contract and I don't even know where to send my payments, and when I call them to help me out, the customer service its awful, the people who work there don't even call me back. At first they send me another contract to fix the problem and I send them a payment too, but now I found out that I owe that payment?! And because I don't know who I'm financial with, I haven't done a payment of July, only June, but now I'm late because of the awful customer service that can't help me out in figuring out who I'm financial with. So disappointed.

Before I returned my leased 350ES Lexus back to the dealer, I showed the car to a reputable body shop for inspection, and I was told the car had a few small scratches and I probably would not be charged for anything at all. A couple months after returning the car back, I received a bill of $1,719.56 for wear and tear costs. I called the Lexus Financial officers twice and complained about this outrageous bill. I faxed a letter to the FAX number I was provided complaining about the amount with a check for $656.56 which I thought was more than enough to cover the cost of the scratches, and asked them to consider it. The check was cashed but I did not receive any response, notice, call or any adjusted bill for over three months. Then, to my surprise I received a letter from a collecting agency claiming for the rest of the money ($1,063.38)! What an awful customer service!!

I purchased a 2010 LS 460 in March of 2010 from Lexus of Seattle. All services on the vehicle were performed by the dealer. In August 2014, the dash light indicating "Check oil" appeared (approx. 118,000 miles). I put 3 quarts of oil into the vehicle and took the vehicle to the dealer who performed all the service. The vehicle continues to consume about three quarts of oil between oil changes. I was never informed prior to the incident in August 2014 that the vehicle was burning several quarts of oil between changes. The Lexus of Seattle service department advises me that that rate of oil consumption is within specification for the vehicle. I paid $85,000 for the vehicle and I expected the motor to last much longer than 120,000 miles. I have purchased 6 Toyota vehicles over the years, three of which were Lexus Luxury Sedans. I have driven the vehicles for six to 10 years. None of the previous vehicles burned oil like my current 2010 LS 460. The motor in this vehicle is sick, but I am told that it an acceptable rate of burn. I plan to purchase a new vehicle later this year. Toyota and Lexus of Seattle should address the problem with the engine in this vehicle.

Chatham Parkway Lexus in Savannah Gahas been calling me all day begging me to come to his office to sign a Gap Insurance Contract when I was there yesterday I felt imtimadated by Michael Wells (whom I previously reported for violating my confidential information of my sale of the Merceds contract on Face book ) his awful behavior towards me. Amber from Lexus Corporate office called and spoke with me about this ongoing issue she said that she had spoken with Chatham Parkway GM and Sales Manager Michael Wells and they told her that they had not found anyone to Amber said they offered to pay one months car payment want them to do? I told her my issue and she said would call them and hope they would call me before end of week.

Mr. Gunnam did call me within 10 min h said he understands that I want compensation but they are not going to give me anything and since I will not sign the gap insurance that I need to bring them the car back I told them I am not bringing my car back because I did not do nothing wrong that I have a contract and he has my check for my first months payment and he signed off on it. He called me again I put my family member on because my head was pounding by now he told her if I did not bring the car back by seven pm he was reporting my car stolen. Mr. Gunnam called me again he got me and said the same thing that he was reporting my car stolen. I had my speaker phone on my family heard him as well. I left my mother's house and drove straight to the Savannah Police Dept. to make a complaint of him saying he was making a claim (false) of my car being stolen. The police asked me several questions they kept saying they were shocked that Lexus would treat a customer this way ** I showed them my contract and receipt of first payment. Then I left 5 minutes later the same police officers blue lighted me ( my heart bout stopped) they just wanted to help they ran my tag which came up as Belinda Bradley with Geico Insurance.

How could Chatham Parkway Lexus do such a thing call and harass a customer with lies deceit & claiming to reposes (illegally) my car and or reporting it as stolen. I haven't had anxiety attacks sine 2002 and I'm feeling the stress of them now with severe head pounding and chest pains this is so awful vial and unethical ...

I have a 2010 Lexus RX450H and a 2004 GX470. I just replaced the rims on my GX 470. Two out of the 4, are corroded, pitted and look terrible. When I purchase a Lexus, I expect better quality than this. To have these rims powder coated, would have cost almost as much as I paid for the new rims I put on. It cost me $756, for the new rims, and I feel Lexus should reimburse me. I have less than 80,000 miles on this car, and the rims should not have looked like they did. I pay for Lexus for the quality, and these rims are not quality. Please consider my request, so as I can still feel confidence in buying a Lexus. I tried to attach pictures, but it didn't work. If you send me your email address, I will email the pictures to you.

I have a Lexus LX 570 2015 that i bay from Saudia Aribia and i moved to Bahrain to work in Bahrain, so i went to the Lexus dealership to talk to them about the warranty, they told me sorry if anything happen to your car you have to take it to Saudi. Also what i know its a international warranty on my car. any advice of what should i do?

Purchased new floor mats for my 2007 es350 for the second time. First time two years ago were high quality mats, so I figured I'd puchase a new set for approx. same price. Was very dissapointed, the mats were lighter weight and made very cheaply. Just like everything else these days, companies trying to make larger profits for lesser quality.

My 2007 Lexus GS450h - Blew Up while driving with my family! I have been loyal Lexus customer for 14 years, purchased 9 new Lexus vehicles ranging from ES, GS, RX, GX, LS. Following a routine service on my GS450h at Ira Lexus of Manchester - (18 Kilton Rd, Bedford, NH 03110), a supposedly thorough vehicle quality inspection on 4/27/13, my vehicle BLEW UP 2 DAYS AFTER, (4/29/2013), while driving with my wife and 6-year old daughter. This was a catastrophic mechanical failure! The vehicle only had 45,910 miles on it and was only driven 50 miles following the service performed at Ira Lexus of Manchester.

The above article clearly indicates that this is a known issue and Toyota is aware of the problem. Yet, I was never notified of it!!!! I will absolutely seek legal actions for this traumatic incident. Toyota's lack of concern or care for its customers is astonishing! I will share my traumatic experience, pictures and facts about this incident with all the media outlets and throughout the internet. This will most definitely be the last time I ever buy a Lexus or a Toyota vehicle.

I took my GS 350 to have my after market wheels aligned at the Longo dealer and did not notice until the next day that the wheels were damaged. I have been dealing with this issue for almost a year now and I continue to hear that the damage did not happen at their location. There would be no reason for me to falsely accused anyone regarding this matter. I purchased a service contract at the time I bought the car so I have taken my car in for other services. I refuse to give this dealer good marks or will I recommend them to anyone. There is much more that has taken place if you want to know you can call me @909 599-8058.