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Hi Lufthansa Managements

My name is Sadeta I used Lufthansa flight from Belgrade Wed. Jul 10/2019 to Frankfurt, Germany ( FLIHGT 1407 Aircraft :321) in mine time the flight was late 40 min. so I miss another flight in five minutes because I didn't have enough time to get it . Everything vas going wrong I had to stay over the night to caught another flight which wasn't bed until I back to my city. So I am concerning, how to survive after I lost my job because I did not show on time that I suppose, my boos don't care that was not my fault, event I show him my ticket that my flight was change .
If anybody want to contact to me please call on my cell (587)986 6444 or email me suvalic14@gmail.com

after checking in at Athens Airport on the 24.6.2019. I was assured by the checking staff member that my bag that I had checked in plus my friends bag would arrive in Brisbane when we do even though I was sent a text msg on my phone moments before I arrived at the Airport which I showed the checkin staff member that my flight from Athens to Frankfurt would be delayed from 18.20pm till 18.45pm . , he assured me it would not affect any other of the flights I had or my luggage . well I arrived in Brisbane at 06.55am local time and proceeded to get my bags of the carousel which was number 7. after the 4 attempt waiting for the bags to arrive I hear a msg over a loud speaker calling my name & my friends name to go to Singapore airline baggage claim area where I spoke with a staff member who told me that my bags had not arrived , I was given a file ref number BNESQ33388. I explained to the staff member I had medical needs that have to be met with medical Aids I have in my suit case and I have now had to make a appointment with my Doctor to find out if my health will suffer due to me not having the medical implements I needed being I was not able to use my stuff while travelling home from Athens from Monday evening and now not having my suit case I have been without my medical stuff for far too long a period of which it is going to cause me some distress which I have to get checked out by my doctor to make sure I will be ok ..

On flight 401 JFK to Frankfurt 10th June seat 94H.
It was appreciated delay of journey was in no way the fault of Lufthansa but I wanted to mention I had big problems with my in flight entertainment system. I raised this with staff who said they would reset this but I spent over 2 hours struggling with it which was extremely frustrating as we sat on the Tarmac. My call light was on and no one responded most of the time and they went into their service of drinks etc. I do appreciate the busyness on the flight but surely the point of the button is that attention might be given as soon as possible. Poor sadly compared to other airlines. This would not be tolerated in my work in an insurance company. Wanted to bring this to the company attention.

They lost my luggage for ten days! Tons of stuff was stolen and they broke my luggage and I have waited six months and still not gotten reimbursed. They keep lying about sending me money to my account. So unprofessional.

Zam zam (Holyou water ) did not come on the flight on 21/04/19 @8.40 am.
Zam zam was delayed on the flight LH9904/21 April 10.40 flight.
File ref: LHR LH 78766.
Told by customer service baggage arrived at heathrow and will be delivered. BUT STILL WAITING.

I caught a Lufthansa flight on 12-04-2019 from BHX to Frankfurt flying onto India Ref ( TU0056554 ). I had booked an internal flight with Air India flying to Amritsar at 05:00 in the morning. My flight was delayed at Frankfurt arrival time was supposed to be 00:55 in India instead it arrived at 03:30 2.5hrs late. I therefore missed my internal flight. I then had to make other arrangements to travel to Punjab. I paid £189 for an internal flight and then another 3500 rupees travelling by bus. I had booked my flight with enough time to catch my internal flight, I feel very cheated by Lufthansa and I am not happy about the situation I found myself in. I also had issues with my flight back on 24-04-2019 from Delhi to Frankfurt my honest experience flying with Lufthansa is not something I would consider pleasant

Luggage arrived 36 hours later than the flight’s arrival, damaged and ripped into pieces.

Was a 9 hour flight with A MALFUNCTIONING ENTERTAINMENT SYSTEM, and no meals- this, despite having ordered these in advance, online. We have paid additional wifi fee as was advised by a most helpful steward in place of the malfunctioning entertainment, however the wifi didn’t connect.
We have pre-booked a few seats together since we were traveling a few people as a family and at at the check in counter we specified and asked to get a confirmation that our seats will indeed remain the way they have been booked by us online, in advance. However once we came on board it all went haywire because on our boarding passes our seats were not the same. Just like that. As though we had never rebooked them online. As though we had not received a confirmation at the check in counter that they would not be changed.

Rude, nasty stewards. Unhelpful at their best, downright outrageous and inappropriate, highly unprofessional behavior at worst. Rolling eyes, expressing contempt in interactions, you would think they were here to serve in prison labour (perhaps they were…..?). When asked about basics such as entertainment, meals and other things that are a given on all airlines- including cheap ones, they rolled their eyes and brushed us off, just wanted us ‘’out of the way’’ and have us sit back down.

WE HAD RECEIVED AN EMAIL CONFIRMING WE WILL BE COMPENSATED AND OUR LOSSES REFUNDED IN FULL- however its 7 weeks later and we HAVE NOT RECEIVED A CENT- not the refund for the suitcases, no compensation for the delayed luggage, no refund for the wifi payment- which was paid as per the ‘’recommendation’’ of a steward, however didn’t connect. We keep chasing them TO NO AVAIL, it’s endless waiting on the line until we got through to someone that refused to deal with the matter. On one occasion they said they are waiting for their….. very own bank’s approval. and we are waiting to this day for Lufthansa’s bank to approve it.. have they gone bankrupt?? If they have, aren’t they legally obligated to inform us?

One customer services representative by far surpassed all others when upon asking her to speak with her manager or supervisor she said that there are none. I would have assisted her with a better excuse had I not needed something more important from her. She also could not provide any email address for correspondence.

I been flying with Lufthansa for the last 35 Years. I NEVER had to listen to 10 hours just screaming 2 Kids. Could not sleep at all. Im 65 year old German and always only travel with Lufthansa back and forth to Germany.On the way to change plane in Frankfurt to Dusseldorf we all where stuck in a HOT Bus for 25 Min. The Pilot told us that the Bus driver is new, and did not know, to drive past a Plane what was not ready to fly at that time.The food was horrible and there is more....... I will never fly Lufthansa again unless i get my $ back or credit.
Christine Cremer

On January 10. 2019, I made a flight reservation on the Lufthansa website for a R/T Shreveport/Warsaw, premium economy class, Depart June 4, Return Jul 2, 2019. Booking reference: NAPCLD, Ticket No. 220-1409434432.

About an hour later on the same date, Jan 10, 2019, I decided to go on basically the same itinerary, Shreveport/Warsaw Return, Business class and I booked the flight through the tour operator, Overseas Adventure Travel, under Lufthansa Booking Reference: NBB8KP. This is still an active, confirmed reservation.

I then canceled the Booking reference NAPCLD on Jan 10, 2019, well within the 24 hour time allowed by Lufthansa to cancel.

Since I did not receive an email or any other communication from Lufthansa about the cancellation, I went to the Lufthansa website on or about January 12, 2019 and made a query about status of Booking Code NAPCLD and received the following reply:

Unfortunately your booking could not be found. Please check your entry and re-enter your details if necessary or contact the Lufthansa Service Center: 1-800-645-3880 If you purchased your ticket in a travel agency or from a tour operator rather than directly from Lufthansa, please contact the travel agency or tour operator concerned. (MSG_1005)

I took this reply as a confirmation that my cancellation was successful. I returned to the Lufthansa website 2 or 3 more times to check the status of Booking Code: NAPCLD and always received the same reply as above.

On Jan 29, 2019, I called the Lufthansa Service Center to find out why I had not received my refund of $1,251.40 for the canceled flight under Booking code NAPCLD. The representative could not immediately find an active reservation under that Booking code and, I believe, had to do some research into the archives to retrieve it as I was on HOLD for several minutes. She replied that the refund would take about a week so I assumed that all was OK and that I would get the $1,251.40 refunded. I told the representative that I was going to dispute the Jan 10 charge on my credit card account because of Lufthansa's negligence in not responding to my Jan 10 cancellation. (In fact, Lufthansa did not send any correspondence to me regarding this inquiry either). Disputed charge # 13765991 was opened on Jan 29, 2019. I was never advised at this time that the representative had apparently activated and would be re-canceling my previously canceled reservation. If I had been so advised, I would have objected.

On Feb 15, 2019, a debit from Lufthansa of $114.70 appeared on my credit card account. I assumed the $114.70 was probably just a partial payment of the disputed amount. And that I would most likely get the remainder of the charge later.

On March 7, 2019, I received correspondence from y VISA provider that the Lufthansa had denied my claim saying that I had canceled Booking NAPCLD on 29 Jan, 2019. At no time in my conversation with the Lufthansa representative on Jan 29 did I mention canceling Booking NAPCLD as I assumed that it was canceled by me on Jan 10. Nor was I advised that the NAPCLD booking was now active in your system. If your representative canceled the booking on Jan 29, it was without my authorization. And if Lufthansa states that the flight was canceled by me on Jan 29, they are wrong. All I called the Service Center about on Jan 29 was the status of my refund because I assumed the flight had already been canceled since I could not get any status on it in all my several attempts before Jan 29. If I known that the NAPCLD booking was active, I had the option to cancel the NBB8KP booking and use the NAPCLD booking. Both bookings had similar itineraries.

On March 7, I called Lufthansa Service Center explained the situation to the representative. He said that he would do further research and send me an email of the results within 24 hours. As of 13 March 2019, 192 hours later,I have not received the “email within 24 hours” from Lufthansa.

On March 20, I sent the information contained in this letter to customer.relations@lufthansa.com. The reply:

Dear Mr. Barbera,
 
Thank you for your email on March 20, 2019.
 
Please be advised that in order to address your concern regarding your inquiry about, you can contact our local reservations team at +1 800-645 38 80 for more information. We ask for your understanding that at Lufthansa we have dedicated teams who are trained with specific enquiries. Customer relations team is responsible for handling feedback on travelled journeys.
 
We hope to welcome you on board a Lufthansa flight soon.
 
Sincerely,
 
Ana Kristina Go

On 21 March, I called the local reservation team (800-645-3880) and after some discussion, they suggested I send an email to customer.relations@lufthansa.com. I told the representative that I had already done that and they referred me to the local representative. It appears that I am getting the “run-around”. What now?

I therefore request that Lufthansa either refund the total price of $1,251.40 that I paid for Booking code NAPCLD or reinstate it to active status as, except for canceling the flight on Jan 10, I did nothing further to cancel it because, as referenced above, I could get no status that it was an active reservation.. Each time I checked I received the (MSG 1005) reply referenced above.

Richard Barbera

Flying from Stockholm Arlanda to Munich on Jan 5 (Flight 2415), there was a flight delay of several hours, but nobody was given any information and there was nobody available to ask for information. Only when we were due to board, several hours later, did someone appear. This was very stressful as we had a connection in Munich (which we missed) and had to spend the night in Munich. Moreover, we were not offered food or drink vouchers to compensate for the long delay. Normally, I am very pleased with Lufthansa - but this time you failed miserably.

I wanted to complain about a bait and switch played on me on Wednesday 05 December 2018 for Lufthansa Flight 0444 Frankfurt to Atlanta.

I tried to call the number listed as the "Help" number. 1.866.846.4283. Of course there was no connection. And of course no one answered. That certainly cuts out the complaints, doesn't it?

When I check in for my return flight, I will complain in person in Atlanta. It is difficult to ignore someone standing in front of you.

I had very important meetings with the British Ambassador in Kiev. I had allowed plenty of time to arrive, prepare myself and then attend the meeting the following day. My flight was delayed causing me to need to run across Frankfurt airport to catch a connection. No complaint so far, these things happen. My hold luggage failed to make the connection, well that's annoying but understandable. My complaint is that it took over 34 hours for my luggage to catch up with me. By this time I had been obliged to buy clothing and other personal items. I was also obliged to attend my meeting dressed more casually than was appropriate cause me considerable embarrassment. More yet. while my late luggage was in the care of Lufthansa the padlock was snipped off and some expensive personal items were stolen. The missing padlock was then replaced by a customs closure tag. I accept that delays are inevitable, I accept that baggage sometimes goes missing but these items were stolen whist the baggage was in your care and the delay in delivering baggage to me caused me considerable inconvenience and embarrassment.

Mr Cliff Allum
Business class
Flight LH1494/139
Fra - KBP
12 Nov 2018

Date: 17.10.2018.
I have booked 2 tickets with my Master Card from Lufthansa/Budapest, by internet as follows:
Booking Code: S5JXAG
Mr. Ranisavljevic Marinko and Ms. Ranisavljevic Vedrana
03.11.2018. Budapest - Frankfurt - Valencia
10.11.2018. Valencia – Frankfurt - Budapest
Total Price: 174000 HUF
Lufthansa charged my credit card and my bank informed me about transaction.

Date: 24.10.2018.
Lufthansa charged my credit card once again for 2 tickets that I have already paid.
I visit my bank and they suggest me to contact Lufthansa regarding this double payment.
I hope that Lufthansa will find solution to refund double paid tickets.

Best regards,

Hello. I flew with Lufthansa on October 11, 2018. My first flight number is LH1309 and not only did we board 30 minutes late, the service was incredibly poor. I was asleep when they handed out food and when I woke up, I asked for a glass of water. The flight attendant said she would be right back with my request. 20 minutes had passed and I still did not get my water. The flight attendant walked through the isle again to sell items and I politely reminded her about my request for a glass of water and her response was "I am busy and if you want a glass of water, you can get up, go to the back of the airplane next to the bathrooms and help yourself." Not only was I sitting in seat 024F (which is a window seat), the two passengers next to me were sleeping and it was time for me to take my augmentin, allergy medication, and asthma medication. When the passengers next to me woke up, I was able to help myself to the last glass of water in the back of the plane. A lady holding an infant walked to the back of the airplane and asked for a glass of water and the same flight attendant (sitting down, on the Ipad) told the lady that there was no more water in the back of the plane and if she wanted water, she could walk up to business class and help herself to a glass of water. The service given on flight LH1309 was completely unacceptable and unprofessional.
By the time we arrived to Frankfurt, my flight had already taken off, due to late boarding on my previous flight operated by Lufthansa. I went to the ticketing counter and was given a new ticket. my original flight was from Frankfurt-Chicago, Chicago-Denver, Denver-Missoula. The lady gave me a new ticket from Frankfurt-Denver, Denver-Missoula and told me I would be on the same flight from Denver to Missoula as my original flight. I had no problem on my flight from Frankfurt to Denver (LH0446), but when I reached Denver, more problems occurred. The lady at the ticketing counter in Frankfurt gave me a physical ticket from Denver to Missoula and told me that my final destination was Missoula, but cancelled my ticket from Denver to Missoula completely. I arrived to my gate in Denver and when they scanned my ticket for flight number UA1717, seat 012A, the employee informed me that my ticket was cancelled from Denver to Missoula. The employee tried getting me on a new flight and by this time, 7 PM Mountain Time, there were no more flights going to Missoula until the following morning. I tried going to the Lufthansa counter to get a voucher for a hotel and the booth was closed so I ended up paying for a hotel out of my own pocket.
Needless to say, my 23 hour flight, with layovers, turned into a 42 hour flight. Additionally, my service on flight LH1309 was unacceptable and unprofessional. I also paid for a hotel room because Lufthansa made countless errors with my flight and somehow cancelled my ticket from Denver to Missoula. Lastly, my suitcases were nowhere to be found and I had to wait an extra day to get my suitcases. I am a frequent flyer with Lufthansa and have never experienced such terrible service and delays as I did with my most recent travel with Lufthansa.

I file a loss luggage claim 116 days ago. They are the worst airline company and all they can say is the check is in the mail.

November 2 /2017 I flew from Athens Greece to Munich and Munich to Washington DC. I request a wheel chair from Munich because of my disability problem with my health bad knees and dizziness , The air port staff put us on a new system like a bus that pick us up from the air plane to drop us near the gate for Washington DC. The Driver din't .
know where to drop us of and he was wandering in the air port and finally someone track him down and show him where to go. We where about 15 people that needed help and one wheel chair showed up he pick up one very old lady and ask me to follow him on foot walking because the delay and the short time we had our plane was leaving in 1/2 hour .
He was running fast and ask me to follow him on foot causing a big pain in my knees I had to walk for long time.
When I got in the plane and seat in my seat after 2 hours on the air I smell a foul bad smell and ask where that bad smell comes from and they finally told me that the man in front of me was sick and he smell bad. I have ask to move me
to a more comfortable seat few rows on the front and they say that doesn't qualify me to get the sear because it was economy plus but I notice many seats on the economy was open but the passengers use them to lay down on 4 and 5 seats to use them as a bed . They walk me to the back of the plane on crouded seats and with my knee hurting and
ask me to seat there causing my knee to hurt more. I come home and I still can walk right I had to go and see an orthopedic doctor.
Please call me at 202 246 0911

gkarellas52@gmail.com

We flied from Hannover to cairo via Munich on 10.7.16. There was one day delay on this flight. Lufthansa customer service staff in Munich airport treated us in a very very rude and tough way. We lost one day work give us a 10 euros voucher for dinner which is a silly joke. We stayed at a hotel 17 klm away from Munich in a village called erding. I am above 65 my husband 75 refused to give us a sleeping kits. We asked to go back by alternative airline but refused.

The plane models from / to Cairo are not comfortable, LH offers you in business class nothing than economy same seats but three seats for every two passengers ( a silly joke). Last year on Nov. I had a trip from San Antonio to Cairo. LH had a strike at that time no notification their call center never answer I returned back by United and Egypt Air on economy class and my tickets were on business class. We did not received back our money I mean difference between economy and Bussiness neither miles.

We were seat or card holders now frequent flyers cause we decided never to FLY by LH anymore. I am a professor of medicine and I lost scheduled patients appointments an important meeting in my university. All these does not make sense with LH staff in Munich. Sorry to say Lufthansa employees was preferred by us but now I will never fly by LH. Hope you send me an explanation for what happened. I ask for compensation of my time and money loss e flied from Hannover to cairo via Munich on 10.7.16. There was one day delay on this flight. LH staff in Munich airport treated us in a very very rude and tough way. We lost one day work give us a 10 euros voucher for dinner which is a silly joke. We stayed at a hotel 17 klm away from Munich in a village called erding.

I am above 65 my husband 75 refused to give us a sleeping kits. We asked to go back by alternative airline but refused. The plane models from / to Cairo are not comfortable, LH offers you in business class nothing than economy same seats but three seats for every two passengers ( a silly joke). Last year on Nov. I had a trip from San Antonio to Cairo. LH had a strike at that time no notification their call center never answer I returned back by United and Egypt Air on economy class and my tickets were on business class.

We did not received back our money I mean difference between economy and Business neither miles. We were seat or card holders now frequent flyers cause we decided never to FLY by LH anymore. I am a professor of medicine and I lost scheduled patients appointments an important meeting in my university. All these does not make sense with Lufthansa staff in Munich. Sorry to say LH was preferred by us but now I will never fly by LH. Hope you send me an explanation for what happened. I ask for compensation of my time and money loss

We used Lufthansa in the past several times in this trip and other trips. This trip we booked it few months ago to go in Easter Holiday me ,my wife and my children, but the experience we had yesterday was very unpleasant ,stressing and had physiological and mental effect for myself and my family. Here is my experience I am saying it now. We left our house in south Devon UK 12 clock mid night on 26th of March 2016 aiming Heathrow airport ,it took us 4 hours drive . we left our car in Heathrow car park meet and greet, our flight was at 6.30 in the morning of 26th.

When we arrived to Frankfort airport. By the time we left the plain a bus was waiting when the driver was outside the bus chatting and taking his time where as the bus was full of passengers , the bus took us to terminal 1 section A and after long walk directed by airport staff direct us where to go then we end up in train took us back to terminal 2 section B ,all this time we where running like rabbit 4 of us and after we arrived ti terminal 2 we had to run up and down as fast as we can we been told to go to a Que. of security check with over a 100 people before us, that took a very long time then we run to go to gate B33 which was very far away.

When we arrived the lady on the desk saw our document she left me and called somebody on the the stress next to here but was no answer then she told me we are late and the plain was there but for a sicurity they where not aloud to open the plain door.then we tried to explain how frustrated we are but the lady was very rood and not understand our situation (dont care) then we told her we are going to complain and here answer was you can put it in newspaper if you like then i told her i want to speak to the manager she pikes up her bag and said unfortunately i am the manager and left her desk.

Then we went to customer services floor above we explain ourself and our situation then we spook to the manager a lady in charge they where understanding the situation and one of them said the time was short for transit from one airplane to another its not your fault but its the airport satiation and the short of time. After over half an hour conversation imagine our frustration and our boys disturbed and start crying my wife had to tack them away from the desk outside to calm them from there frustration and their physiological effect.

In the end the best thing they could offer is another flight 4 days waiting and we have to be responsible for all the expenses of staying in Frankfort . they didn't give us any other alternative except to go back to London after 3 and half hours. If that was our fault i will accept it sincerely and i will take full responsibility even your staff accepted it was not my fault and if i stayed in Frankfort it wild cost thousand of pounds an expenses plus physiological and mental effect of waiting and we done nothing and utterly wrong from our side.

As it is my complaint number. As I had many replies from LUFTHANSA that they will pay me the deserved reimbursement since September 2015 and they did not pay anything till now, despite my complaint is since 1st of April2015 and despite they requested my bank account information a long time ago and despite they told me on more than one time. My reimbursement was approved. So if you know the pertinent authority that can return the deserved money,please let me know.

I flew from Mumbai to Barcelona on sept. 18/15 and my baggage was damaged so I complained. Complaint file ref #BCNLH46086/18SEPT15/1107GMT. The ground staff could not pay me the claim because they are not authorize, so they ask me to mail the corporate office. I did mail many letters to Lufthansa corporate offices but have not heard back yet.

I unfortunately was affected by your strike action in early November 2015. My boyfriend and I have since been trying to contact a member of Lufthansa customer service team since, six weeks later with no luck. Could you please contact me so I can share compliments & complaints?

29th Oct 2015 Thursday Time of Departure 3.30 am. Delhi to Frankfurt ( Lufthansa ) . We are way to Delhi Air- Port But in the way to air port our car accident in the road and my wife health is not good condition. We reached to Delhi Air- port at 2.50 am that time Lufthansa Counter closed. I request to counter stuff that please allow us. But they not allow us they say boarding was closed. Boarding manager come and I explain everything why I am late . They say we arrange for Re-booking for Lufthansa flight. So, you call our call-center in the morning time. When we call to the call-center in the morning they not co-operate with us. My question is Air-Port Boarding manager and call-center stuff not body co-operate with us So, I request you please take some action to them And return my money as soon as possible. My flight Number LH 761 Lufthansa from Delhi to Frankfurt. And Frankfurt to Chicago O' hare air port.

I made a booking with last minute.com on 23rd October 2015 and I would like to book my Luggage on Line, so that I do not have to pay excess charge at the Airport. I am travelling on 25th October 2015 from LHR to MXP return flight, but unable to book my Luggage on Lufthansa website and the process is not user friendly and I am unable to Pay on line. I am unable to book my Luggage with last minute.com and they direct the costumer to the Airline in this case Lufthansa. The cost of booking my Luggage on line outbound and inbound trip is £24 and at the Airport checkin, it's Double. Easy Jet and Ryan Air have a very simple system and not as complicated as Lufthansa and some other Airlines. The company is forcing the customer to pay more at the Airport. They are really miss leading the Public.

Upon arriving at Boston Logan International airport on Friday, August 28 2015 our flight LH421 had been delayed due to problems at the Frankfurt airport in Germany. It was a 3 hour delay which altered our Family in Germany to when we should be picked up. We were given a $20.00 dollar meal voucher each thankfully because the meal served to us on our flight was plain overcooked and awful. My wife had to leave her seat to confront a flight attendant to remove our food trays. We were the only 3 seats not to have our trays removed. The flight attendant never showed up so my wife and a fellow passenger moved our trays to the galley themselves. My tv monitor in the seat back ahead of me never worked right. One of the flight attendants on this flight LH421 was rude and uncooperative. My wife and I have been traveling with Lufthansa off and on since 1962. This was by far the most unpleasant flight to Germany ever. We are flying back to the U.S. at the end of November. We hope we have a much better experience.

I booked and paid on the Lufthansa website Premium Economy Perth to Munich via code shared Singapore Airline Perth to Singapore. When I received the ticket it shows the PER to SIN section as Y class or economy. This is fraudulent as the website showed all sectors as Premium Economy. I am fuming and will take this up with Consumer Affairs and Travel Agents association and the West Australian newspaper.

Lufthansa knew 7/28 1pm flight to Munich was delayed & knew that I would miss my Munich 3:35pm departing flight to Dulles - but did not inform me upon check-in at Pisa of the problem & sent email notification through Expedia after 4pm that Lufthansa had changed me to a flight from Munich to Dulles the following day. Lufthansa then gave a voucher to Best Western hotel & instructed me to wait at Shuttle stop 11, which I did, along with 7 other stranded passengers, for over an hour. One among us finally was able to establish a Skype connection & called the hotel, which sent its own van to pick us up. The hotel staff were very kind, but the hotel was the absolute pits; for example, the rooms had no air conditioning, no top sheets on the beds, & no screens on the windows, & there were very limited dinner options for stranded Lufthansa passengers.

In addition, the hotel was about 20 minutes from the airport in a slummy neighborhood. We wondered why we were not simply offered accommodations at the Hilton literally right next to the airport. I changed my return flight to United. Unfortunately, It is highly unlikely that I will take a chance on Lufthansa in the future myself or recommend that any of my friends or co-workers do so. This whole chain of problems cold have been avoided if Lufthansa had been on the ball & notified customers by email of the problem ahead of time or at least informed us when we were checking - every single customer service representative we talked to in Pisa & Munich said Lufthansa knew about the delay the day before.

I hope someone will read this and think twice before booking flight with Lufthansa, because I will not use their service ever again. They just lost me as their costumer that being using their services for almost 10 years. Before booking my flight from Los Angeles to Krakow, I called them and asked how to add a small pet to my ticket. The guy on the phone told me to buy my tickets and call them 24h before my flight to let them know that I am traveling with a pet. So I got my tickets, and 25 days before my flight I called them and asked to add a small dog to my tickets. and the lady was "sorry we can't do that we have limits on pets in cabin and all spots are taken for this flight" She said she can try to find me a different flight, I said yes. After 30minutes she found me a new flight but I had to pay $900 for changing fees on top off $1600 I paid for a ticket.

I asked to speak with her supervisor. A very rude lady said nothing they can do about it and it is my problem. My husband called them later and spoke with different agent, she was much nicer, changed my flight to a different day. I still end up paying $600 fees. It was their fault somebody gave me wrong information and I had to pay for it. I searched the internet, and I know I am not the only one person, it is pretty common. Maybe it is their way to make extra money. Anyway, I will never recommend Lufthansa to anyone. I flight from USA to Europe at least once a year, and I won't be using their services again.

My mother flew from JFK to Munich on 21 apr.2015 with Luftansa. Her destination was to Cluj. She has transit on Munich. She is 85 years old and she had confirmation for the wheelchair. In Munich she got picked up and drop off with the wheelchair in the waiting area,for the next fly. And, the gate open she is still on the wheelchair waiting for the staff to come. And guess what, nobody showed up. With a young passenger for the same fly, she manage to stand up and finally got in the plain. The young fellow carry her bag, help her to walk and go on the plain. That took place on 22 th of April..I would like to get an explanation about this critical situation. That happened when she came to NY in Frankfurt . It is any respect left for the elderly from Lufthansa or just to make sure you are flying to the full capacity? Her fly nr. Was 1670.

I recently travelled to jordan on the way back we stopped at Frankfort airport and then to Birmingham airport. 2 of my suitcases didn't come, when i did receive them that evening i had item's missing. We travelled back on the 10th of April 2015 . I've already once sent a complaint but yet have not heard anything.

Our family book 5 tickets 2 adult 1 disabled and two minor kids. Return tickets were 4. When we come back from india to United States on way German airport flight cancelled we stuck on airport for 8 hrs. The authorities send us back to Beijing and then United states my mom could not get wheel chair on time and it was almost triple hrs to travel make us so much exhausted. I did not return to my work on time now I need compensation because I could not reach on time and sickness from this exhausted trip. Such a horrible experience!

Had a returned trip from accra to dallas, usa on 01/07/2015 with lufthansa number x5vjkt with agency booking id m3u9fx and e-ticket number 2207533184865 which i arrived for more than an hour and half.was not given chance to board the plane, request for transfer to any available airline and was denied and request to speak with the manager which was denied to until about 3 hours.the manager told me to come the next day for re-booking which i did and was denied on the second day to.i was really stranded without any help from lufthansa company in ghana. did all i could with the manager but without any fruitful result coupled with the unexpected expenditure incurred.finally become tired coupled with time lost from job which made me booked with british airways for about $1500.00 before able to get to my destination in dallas usa. i therefore wait patiently for your response before i advice myself on on my next action .thank you.

Flew from Buenos Aires to Barcelona on 26th December. Delayed in Frankfurt for two days. Little or no customer service, one 8 hour wait in a line for Flight Information. Some nice staff staff, but the majority, careless and often disdainful.. Appalling way to run an Airline with the majority of employees who seem totally disinterested. This would appear to be a company without leadership, with an almost complete disregard for more elderly passengers. Little or no information offered and formal complaints so far ignored. Return flight also delayed 24 hours. Wake up, Lufthansa, soon you will have no passengers to take care of. Bottom line message, avoid this company at all costs.

I want to complain because I have been charged multiple losses because of your lack of information about my trip to Dusseldorf; here the details of what had happened. I have chosen Lufthansa for my trip to Dusseldorf to attend Euroshop 2014 exhibition. I had booked the flight tickets through the Internet for me and my wife (from Kuwait to Dusseldorf on 19/2/2014 flight LH 637 /connecting flight LH3644 and returning on 27/2/2014 flight LH 3649 / connecting flight LH 634). But the itinerary had contradictory statements; I had received two different statements. First statement was clear that the flights flying from Kuwait to Frankfurt and another flight from Frankfurt to Dusseldorf. The second email statement was that the flight from Frankfurt to Dusseldorf flight LH 3644 managed by DB. The important point was not clear about where to receive our luggage.

On our arrival to Frankfurt we had not found our luggage. So we went to queue for the train to Dusseldorf, we rode the train LH 3644 and our expectation that the luggage already have been loaded in the train to pick them up in Dusseldorf as it had written in the Luggage Label. But when we arrived in Dusseldorf we have not found our luggage and the only way that we must return back to Frankfurt to find our luggage in the lost and found section next to the train station in Frankfurt airport which they have report about our case .

Kindly I request Compensation for my cost as Follows:

a) 356/- Euros cost of Two train tickets round trip from Dusseldorf to Frankfurt by ICE TRAIN flexible second class.
b) 64/- Euros cost of Two entry tickets for Euroshop exhibition was paid by Internet prepay but due to searching our bags we were not be able to go the exhibition on that day 19/2/2014.
c) 62/- Euros additional cost spent in the hotel as we could not achieve the goal of the trip to view the Expo pavilions in two days.

Lufthansa Service Center
Phone: (+21) 0861 842538
URL: www.lufthansa.com

My name is Bhawna Kathuria and I came to India , 2nd May , 2013 at 6:30 am from Canada. My flight number was LH 760 from Frankfurt. This email is regarding lost items from my Baggages. I had 3 checked in bags and two of baggage’s Locks were broken and one Iphone 4 and a Canon Camera were stolen. I filed my complaint at New Delhi Airport , but they asked us to contact Lufthansa for the claim receipt. Both Items( Iphone 4 (IMEI # : 013263000922699) and Canon Camera(serial # 33000902) were worth $400.00. Please let us know if you need more information or have any further concerns. This is a worst experience for me the moment I landed, therefore, I hope you will get back to me as soon as possible.

I intend to to change my returning flights operated by Lufthansa and was informed that I should pay an additional fee to the initial payment. Before traveling to Canada I was informed by Lufthansa officials that I will be paying 120 euros in case of the changing of my returning flights.

But in fact when I decided to change my returning date I was informed about extra payment for my economy booking class. I tried many times to clarify this matter fro Lufthansa officials but I could not suceed. I was told again that I should pay for my economy booking class an additional fee.

I disagree with such position and ask you to help me in this situation because I need to visit my native country as soon as possible and I don’t have sufficient money for the extra charges. My flight is # LH26PK56 from Toronto to Munich and from Munich to Donetsk.
Many thanks in adnace and I look forward for your competent decision on this matter

Outrageous and bizar!
Lufthansa apparently is the only one who is asking for a “OK to forward” if one wants to take animals along as cargo. Because of that, saturday 3rd of april, I called Lufthansa Denver to confirm that my wife will be on board on the same plane as our 2 cats. Mrs. HuH? did not know what I was talking about and after 10 minutes of explaining what she as a Lufthansa employer should know better tha I do, she promised to mail a message to the appropriate person(s) as a “OK to foward”. After having delivered our cats in Frankfurt and accompaning my wife to the airport, I got a text message on my way back to the netherlands that Lufthansa did allow our cats to fly, because there was no “OK to forward”. They have to fly tomorrow, This is really outrageous and Lufthansa should take better care in informing their employees about new rules, but the fact that Lufthansa refused to ask my wife sitting in the airplane, whether she was really the owner, is of a non-existing stupidity and arrogance. Last time Lufthansa for me!!!!!!!!!!!!!!!!!!!!

I booked Return Flights in September for Travel in January for 5 people on Lufthansa. Early in January, I had to leave on an emergency trip and I could not join the group for the outgoing flight. When I informed my travel agent, he contacted Lufthansa who informed me that if I do not take the outgoing flight, my return flight would be cancelled. I explained that the booking was made in January and that I wanted to return with the other passengers but Lufthansa was not interested. They stated that when you purchase a return flight, if you do not fly on the outgoing sector, the ticket is void, worthless, and you cannot pay any penalty to be allowed to travel.

You have no option but to look for flights on other Airlines. Do not think that it helps if you are a Lufthansa Silver Member or if you explain that this was a genuine emergency – your $460 dollars for a flight of a few hundred miles will still be lost. This scam needs to be stopped at once before other travelers like myself get caught up in the stress and frustration of dealing with customer service.

This letter is to pass on my comments with a recent situation on Luftansa Airline. I recently concluded my Regent Voyager Baltic cruise in Stockholm on June 21stth 2011 and was booked on your business class Lufthansa flight number-LH801 from Stockholm to Frankfurt and then onto Los Angeles, Flight number-LH450. Upon embarking the plane in Stockholm we were informed by the flight crew that Frankfurt was having issues and that all flights flying out of and into Frankfurt would be delayed by 1 hour. When we arrived at Frankfurt, 60 minutes late we were told our Los Angels flight was waiting for us.

After the fiasco of rushing to get to the gate (with no assistance whatsoever from your ground staff) thru passport control and security we arrived at our gate at 2.29 pm (the plane was originally scheduled to leave at 2.10pm) only to see the gate being withdrawn. We tried in vain to convey to the Lufthansa gate attendant that we were held up by the Lufthansa Stockholm flight and they were holding the LAX plane for us, there were approximately 10 other LAX business class passengers that were also due to fly on this same flight, However, the gate attendant in charge refused to call the gate back.

The plane then stayed by the gate for another 20 minutes. Despite more heated words and no further assistance from your ground and supervisory personnel, we were all instructed to go to a service counter and rebook for another flight to LAX. This is where the fun started. There were approximately 300 people in front of us in line and the place was in total chaos and turmoil. We stood in the line for approximately 1 hour and the line never moved given the chaos and lack of any transparent management direction coming from your service ticketing staff. During this melee, there was no help or dialogue whatsoever from your service or ground personnel. It was like they were in some kind of trance. They were totally overwhelmed with the whole situation and turmoil that nobody new what they were trained for to complete their given tasks!

After one hour and a half and any lack of line movement, dialogue or assistance from your ground staff, I proceeded to go the business lounge to see if they could assist us. They also refused to help and continued to instruct us to go back to the service line and continue to wait. (I thought that’s why we pay for business and first class to get the
assistance we require in times like these??) Unfortunately I got the same rhetoric from the first class lounge also.

As a well traveled and seasons business flyer I thought I had witnessed everything until I came across the type of treatment we received by your airline ground and management staff. Never in my forty years of flying have I been witness to this kind of chaos, insensitivity and pure belligerence/ignorance from any airline ground or supervisory staff. I was in total shock at the lack of any Lufthansa management/supervisor direction, or any resemblance of a coordinated business team structure.

To enable us to move thru the pandemonium, we decided to leave the airport and return to the ticket counter downstairs picking up all the Lufthansa strays that had also missed there connections from the Stockholm flight heading for the states. We proceeded to have the same issue downstairs……more chaos and turmoil and seemingly nobody in charge again. But at least there was a business and first class line, even though it was a long, long one!! After another long time waiting in another line, we were given confirmed flights for the next day and a voucher for the hotel. This whole process took approximately over 4 hours not counting the added stress, anxiety and confusion on some of the older persons in the group.

The reason I am writing this very….long letter is to inform you that this could have been handled in a manner conducive with some discipline of order and respect. Why we were not treated in a more professional manner? Why weren’t we taken to one side, told that the situation was being handled and Lufthansa was trying to consolidate and confirm our flights for the following day? As premium flyers, why couldn’t this have been handled in the appropriate first or business class lounges? It would have eased a lot of pain, stress and eradicate the total lack and utter confusion caused by the anarchy and lack of Lufthansa management/supervisory training and ground staff discipline.

As outlined earlier, we all had just got off a successful 6 star Regent Voyager Baltic cruise who selected your airline to complete our 6 star journey back to the states, This however, never transpired (as outlined above) and was not successful. As a business executive I know that something’s are beyond one’s control, but there can be no excuse for the total lack of any dialogue, respect or common courtesy expected from an airline of your reputation.

The one bright spot to this whole unfortunate incident was the flight home. The purser and flight attendants on our rescheduled Flight-LH456 the following day were very professional and attentive and a credit to your airline. I’m sorry the same cannot be said about the ground staff. They need sensitivity training in how to better handle and treat there stranded customers in a more effective manner.

The above criticism is meant to update you accordingly so hopefully you can investigate and act accordingly. This was a very unpleasant episode and one which I and my fellow cruise colleagues will not be repeating with your airline again.

We were to fly to Germany in April of 2011 but my wife became ill. Her doctor submitted a letter to Lufthansa and I called a week later and they said that because it was a medical emergency they would keep our tickets valid for one year but that we could not have a refund even though I had freed our seats for resale. I requested that they send an email confirmation that our tickets are still valid but they have failed to do so. I would advise all who read this to avoid Lufthansa. They have no concern for customers.

Have written twice to the Chairman in Cologne. This was a month ago. My daughter has had four large sums of money in the name of Lufthansa taken out of her Lloyds Classic Account. She is in the Amazon unable to contact Lufthansa properly, and I am writing, being her Mother, on her behalf. We have not had a single confirmation from anybody having sent copies to the Customer Feedback in Liverpool, the Chairman of the Supervisory Board in Cologne as well as the Chairman. Please can you advise by return as this is a very serious case otherwise it will be put in the appropriate hands which will do Lufthansa no good at all.

I travel from Asmara via Frankfurt on 31/01/2011 with Lufthansa flight no as the following LH 902. I did not received my pram on my flight to London tag number 0220 LH 818111. I left a message on Lufthansa help desk at the airport but i did not get any response at all. I would be grateful if i get in touch with them as soon as possible.

How to enjoy a trip by air. I was on my way to Poland the other day for a reasonably important meeting. My usual travel agent did the bookings and on the 13th of October I took the bus from Lugano to Malpensa, from where a Lufthansa Regional flight was to take me first to Frankfurt and then another one on to Katowice. My first flight was already announced to be 20 late, when I booked in. How much later it was when it eventually left and by how much it arrived late I did not record.

I was just handed the information before our arrival at Frankfurt, that because of out late arrival I had been re-booked on a flight at 21.25 hrs, which was due to arrive in Katowice at 21.55 hrs. So the opening dinner of this trip with four guests was out. Graciously Lufthansa gave me a voucher for € 10 to have dinner whilst I waited the four hours for my flight. After all they had already given me half a sandwich for lunch on the flight from Milan. A little while later I could understand why they were so magnanimous. Frankfurt airport has mainly cafés and hot dog stands. It took me a mile’s walk and some 20 minutes to find something that seemed to be a restaurant at which a proper dinner was served. That in turn cost € 35 and something.

My Polish hosts were kind enough to turn out to pick me up at the airport in Katowice at the late hour of arrival, so that Lufthansa were in no way required to provide me with transport or a suitable overnight stay. The next two and a half days I spent in excellent company and returned to Katowice at the end to catch my flight home. It was like my outward flight, late arriving. That did however not stop the ground staff to load us into the busses, whilst the plane was still being refuelled. We stood in the rather cool weather for 15 to 20 minutes with the bus doors wide open.

Before our arrival in Frankfurt various changes in departure gates were announced and that for Brussels passengers special transport was mentioned. I presume there was a ‘European’ passenger on board. When I enquired of a member of the cabin staff what would happen to me, as my connecting flight was due to leave in very short time after our arrival, I got a shrug of the shoulders. I was then entertained to a wonderful sight seeing trip of Frankfurt airport for about a quarter of an hour. When I finally arrived at the terminal, the flight for which I was booked was still on the screen and I set off for gate 34 as fast as my 88 year old legs would carry me. Sadly I had to undergo further Police and physical checks, before I got anywhere near the gate.

Altogether had three of these whilst at Frankfurt airport. The place is either too big or wrongly organized, if a transit passenger needs to be repeatedly examined in that fashion. I noted, that about half way in my effort to get to the departure gate, the flight was no longer on the screen, At that stage I changed my interest from getting to my flight, to how to get out of Frankfurt altogether. The rebooking by Lufthansa would have got me to Malpensa after 11 o’clock that night. How I was then to get to my destination was nobody’s problem.

I requested to be flown to Zürich instead, where I could catch one of the hourly trains connecting that place with my home at Lugano. The next train brought me home at least a hour and a half earlier than if I had accepted the Lufthansa proposal, a welcome factor at my age. What a shame that Lufthansa’s Regional services, which operate mostly against weak or non-existant competitors, get inferior treatment not only by the airline but also by Frankfurt airport’s movement control. In my case two original outward flights, which I was booked on to start my journey on their return, were delayed with subsequently missed connections

I have been flying on business and privately since 1950. I have never had such a mess in all these years, crossing all continents in flights of some of the simplest airlines. But then who in your organization really cares, once the fare has been paid. After so much inconvenience and additional expense in four days, I will certainly avoid any further flights by Lufthansa and am busy passing my experience on to fellow travelers.

Yours sincerely

John Peters