Contact Southwest Airlines Corporate

7/14/19
Hello:
My confirmation number was V5P8SG. I was flying out of Boston to Birmingham, Alabama on July 3rd.for my 50th class reunion that would start on July 5th. I arrived in Birmingham to find out my luggage was not there and at the time Southwest could not locate them. Incident number
BHMWN02540870. I was told on July 5th that my luggage had gone to Chicago and would arrive to me on Saturday July 6th. After I inquired further was told my luggage would not arrive until Monday July 8th. I was told I could buy necessary items up to $300 hundred dollars. Not really enough to buy what was needed. I had to travel from Marion Junction to Montgomery to shop.
I didn't have time to really enjoy my vacation because all of my clothing, jewelry, makeup, etc was missing. When I received my bags on Monday July 8th, didn't have anytime to used anything except under garments. As a result of this I would appreciate Southwest Airlines to comp/reimburse my fare so I can travel back to my home and enjoy a week vacation as planned. If you require more information, please let me know.

Best,
Estella Mabrey
617 470-5713

I booked a flight May 20th from Chicago to Montego Bay to bury my grandmother June 20th. This is a ritual that was planned so that all of the immediate family could attend. I went online to purchase a flight through southwest and found a flight for $241.00. I paid for the flight and over the next weeks i was requested via email to provide information as far as passport, emergency contact information etc...The day of my departure i arrived at the airport around 630 a.m. and began to check in to fly with my conformation number i was told by the attendant that i needed to provide Veterans documentation since i purchased a military ticket. Myself knowingly having NO affiliation with the VA was flabbergasted. The representative PAULINE spoke with her supervisor and they informed me that i indeed purchased a military ticket and would need to show proof of me being a veteran. At the same time i also called southwest customer service and was told by 3 different employees that a military ticket can only be purchased via phone not online and they are not sure why this has happened to me. After an HOUR of debate from PAULINE AND THERESA the supervisor informed that as a courtesy Southwest is going to give me another flight for the following day and they apologize for the mishap with the tickets because it has never happened... after being told this with my heart crushed that i would miss my grandmothers ritual i asked is there anyway we can fly standby to make it the same day. the manager Theresa informed me that if i would have asked that to begin with than bickering about the military fare on the ticket that i would have been able to fly out. i missed my grandmothers funeral, a day of stay from my hotel previously purchased and had to pay for transportation from the airport back home on June 19th as well as transportation back to the airport on June 20th. i was given a number to call to speak with someone, however they number has a wait time of over an hour at times and the department doesn't open at 9 am as it states. i am disgusted with the way Southwest handled my situation, making me feel WORTHLESS. I have relied on this airline on all occasions over the past 16 years and i cannot believe i was treated the way i did. i did not call in to purchase a military ticket nor did anything online stated that i was purchasing one. This has been the biggest inconvenience and i am requesting compensation in a refund or flight credit as well as a response from management.

Confirmation number NZ9AKE
Sallie Youngman.
Carol Hulsey.
Flying from New Orleans to Denver. Flight cancelled due to weather. We were stuck in New Orleans, had to get a hotel. Tried to get in direct flight, told in New Orleans, only flight via Houston. Checked bags to Houston on Sunday. Quite by accident, no help from you, found there were seats on direct. Bags went to Houston, we travelled on direct. Had to wait for bags 4 hours at Dia because you would NOT deliver. No help in baggage claim told, no longer porter help. Sallie in wheelchair told, by Southwest agent, I would have to make more than one trip, and laughed. I had two large suitcases and Sallie in wheelchair. She thought it was funny!!
Our petsitter, catherine snowden, confirmation number W9AyGb was charged another $353.00 to change her flight back to Florida, because we got delayed due to no fault of our own. This is outrageous. Your ground staff have become rude, with an attitude if could not care less. We had this in New Orleans and DiA. Sallie was paying for Catherine snowden ticket, so your cancellation cost us another $700.00 with the hotel charge. This is outrageous. How can a ticket to florida cost $798.00, and we had to pay the difference. I want a refund. You advertise you can change flights for NO extra charge.!!!!

We were scheduled to fly SW from Denver, CO to Hartford CTon May 28 2019. The flight was cancelled due to mechanical problems. We were not offered a timely flight to return home, only offer was 2 days later. We were forced to make other arrangements, flying on Delta for $2756 for 4 family members to fly home. Southwest has refused to assist in any way and is unwilling to compensate us for the cost incurred. This is a terrible airline, they made over 900M dollers in the first quarter and surely could have covered our costs. We are senior citizens on a fixed income. The loss of this amount of money will impact our budget greatly.

On Thursday 16 May 2018 i had a family emergency at my home state of NY and had to be home urgently. I had a return flight scheduled for 28 May and returning on 4 June 2019. I called your reservation immediately and explained my situation and was told that i could not gotten out that said Thursday, but was assisted on a flight for Friday 18 June arriving about 3:30 p.m at LGB. The Agent told me that i would have to pay $62:00 for the one way ticket. I did not know how long the emergency would have lasted so I told the Agent that i would like the return flight for Jun 4 to be cancelled. I ended up staying extra days in NY until my Daughter and baby grandson were discharged from hospital.

I called your Reservation around the 24 May, and told them that I had a return flight to ATL on 4 Jun 18, and wanted to verify that the Agent had cancelled that leg of my Reservation. Your agent told me that my return flight for 4 June was cancelled and that i was given a credit for $92.00 for future use. I came back to ATL on Sunday 26 May and was satisfied that Southwest Airlines has satisfied my needs.

This Afternoon 4 Jun 19, I received a text from Southwest that i missed my flight today and the my money was forfeited. I was very surprised and immediately called your reservation to verify the i was not provided with efficient service by your agents on the 16th and 24 May 2019, when i had contacted them. I have been traveling with your Airline since my relocation to GA 3 yrs ago and was surprised with this inefficient behavior.

Please have my complaint investigated, and hopefully corrective actions shall be taken so no other Customer shall be experiencing this type of gross negligence and inefficiency.

Yours Truly
Rowland D, Anthony (UZJXSV)
347-896-2133

On May 23,2019 at 5:30am we get a text that our flight has been cancel, this is my wedding day, and I was charge $500. because we were late for the wedding, what a incontinence. We had 2 stop and don't get to our destination 8 hours seen like 10 hours. I'm very unhappy.

I was on flight 1438 on April 23, 2019 that was scheduled to leave Las Angelos at 5:40 pm. I arrived to the airport and checked in at around 3:35 pm. I was never told by anyone, emailed, or text that my flight would be delayed 5 hours. It made a very uncomfortable situation. When I spoke to someone at the airport I was informed that they email me and the text the person who paid for my ticket. That person was my sister who drove me to the airport and no text came through her phone. Also they claimed they had none of my information, but my boarding pass was on my phone, and when I finally got home at 4:20 am I checked my email and there I found the text send at 3;50 pm that the flight would be delay.
I feel this is very unfair and I need someone to get back to me with a better explaination.

I'm writing because I'm very frustrated with Southwest airlines due to the fact they lost my daughters luggage
.My daughter who flew to visit us from Pittsburg to Connecticut to celebrate Easter had her luggage LOST by Southwest airlines (Pittsburg International airport to Bradley airport.) My .daughter also had medical equipment packed in luggage and yes its missing too.
I'm confused on how scanned luggage disappears NO TRACE, POOF GONE. Come on what kind of service are we paying for.
The price of tickets are sky high, there are all kinds of delays, and service well seems to me is lacking !!!!!
Yes Bradley Airport has been in touch but NO news about her luggage. I will not accept the irresponsibility from your airline. It is NOT acceptable.
I want her luggage found and I expect her to be compensated for the clothiers and accessories she had to buy since she only had the clothiers on her back. And she deserves compensation. I will fight with my daughter for this situation to be rectified.
I do expect to hear from Southwest regarding this complaint.

Mary Shepard
M.shepard@cox.net

On Thursday, April 11th, 2019, I printed my boarding pass with paid early bird boarding. Upon arriving at LAX on Friday, I was informed that Southwest had changed my flight and as a result, I no longer had early bird boarding.

Will Southwest refund my early bird boarding fee?

Thank, you,

Jerry M. Mallery
Reservation # QAHHUV

Our flight home from Denver to Providence was cancelled for the morning of 3/25/19 - Confirmation #S2A29V - Southwest could not reschedule us until 3/27 - Denver to Tampa (Flight 2567 - Tampa to Providence - Flight 2916 - same confirmation #
We had to incur two additonal hotel nights at the Denver Airport Marriot - I have already mailed you a copy of the hotel receipt for $452.74 to you Refunds Department.
We are requested a refund of our hotel room cost for the two nights. This was an unexpected cost. We are senior citizens on a fixed income and have flown Southwest for over 30 years.
Your prompt response would be appreciated.
Gerald Foley and Amy Shenk
geraldkenfoley@gmail.com amylshenk@gmail.com

confirmation QJFE5

I CAROLINE GOODMAN MY SELF AND DAUGHTER ARRIVED AT LAS VEGAS AIRPORT AT 5:20AM ON 5-27-2019
WE CHECK IN. MY LUGGAGE BEING THAT I WAS DISABLE i WAS PUT IN A WHEELCHAIR.. MY DAUGHTER COULD NOT PUSH ME BECAUSE SHE HAS A LOWER BAD BACK
AS WE WAIT FOR SOMEONE TO COME TO ASSIST ME TO THE GATE. IT TOLD OVER (ONE( HOUR) FOR SOMEONE TO ARRIVED. 6;28AM .. WHEN I GOT TO THE GATE . AS i SAT THERE WAITING IT WAS ANNOUNCE OVER INTERCOM THAT THE GATE HAS BE CHANGE. . AS I WAITED FOR SOMEONE TO PUSH ME TO THE NEW GATE ... THE TICKET AGENCY PERSON CAN OVER AFTER 20MIN AND SAY SHE WILL CALL SOMEONE TO COME AND PUSH ME TO THE GATE. i WAIT OVER ONE HOUR KNOW ONE CAME I TOOK MY CANE AND SLOWING WALK TO THE GATE. AS SAT ON THE PLANE I WAS IN SO MUCH PAIN..

CAROLINE GOODMAN
JAHANGOODMAN@GMAIL.COM
415846-9714

Flew from Orlando to Omaha. A couple both over 400 lbs. Sat next to me so I had to sit partially in the aisle since they took up a fourth of my seat and the plane was full and I couldn't move. I arrived with cramping muscles and a sore back since I couldn't sit in my seat correctly. Worse flight ever.

I put a flight on hold on 3/13/2019. I called back to confirm the flight and pay for the flight on 3/14/2019 at 2.06 pm. At the beginning of the call it said I had a 6 minute wait. Someone finally answered at 3:57 pm. This is very poor customer service. The girl I spoke to seemed in a big hurry. I did make the reservations SOF6J3. I believe you need more customer service representatives, with a better attitude. I was making this reservation for my Grandson. Stephen Ilovsky. My name is Joan Jenkins jenkinsjoan@att.net my phone number is 330-787-2004.

Joan Jenkins

Flight 241 out of San Juan was suppose to leave at 2:40 pm. It did not. Flight was delayed 7 hours not leaving San Juan until 9:40. Durning this delay Southwest representatives were continually giving out mis information as to the "new" departure time. Originally it was only going to be an hour delay than a 7 pm departure than 8:45. Finally after the 8:45 time frame wasn't met it was than announced that a "new" plane just for our flight was being sent. This was not true. A scheduled flight from Orlando was scheduled to land at 9:30 which it did. SURPRISE !!! This was our " new" plane. During this lengthy delay our luggage was placed on the tarmac waiting for the new plane. It RAINED .. we had to tell the Southwest representatives that our luggge was getting rained on. They proceeded to call the ground grew who eventually loaded the luggage back into the storage bins but too late. Food vouchers were offered but NO announcement was made people found out by word of mouth. These vouchers were good only at one vendor. Many people were left with minimal choices for food because of the lateness of vouchers being made public and time in which vendor was running out of food and lateness of night ( vendor closes at 8 pm).I feel that Southwest did not care about the inconvenience that many of us went through into the next day. Many of us missed travel plans from BWI because of the lateness of the night. We arrived at approximately 1:45am and than more inconsistency on the part of Southwest. We were told that a representative would meet us at the gate and inform us how to acquire a voucher from Southwest, this did not happen. We (passengers) proceeded to the Southwest counter only to be told no need to come here an email will be sent. Again, no apologies. Like many others finding rides at 2:40 am in the morning is both hard to find plus expensive. Missing another days work was also not a wanted option. In total this was not a very pleasing experience and surly a very bad reflecton on Southwest.

Called your Customer Service line earlier today and spoke with Sugar regarding a reservation I made late last week. My son made the reservation and had put my rapid rewards number in, which in turn, placed my name as the passenger. We decided to pay instead of using points and the reservation was made in my name instead of his. I realized this 3 days later and called to change the reservation to his name. This customer service agent was very rude and sarcastic, which I had never experienced before. I have been flying SWA for years, and have never had a bad experience until now. I just wanted to bring this to someone's attention. It was very upsetting. I know your motto is to provide good service, but Sugar did not. She did credit my SWA credit card the flight amount, but not the extra 40.00 I paid for the earlybird both ways. Will that also be credited?

Thank You

We both flew of SWA flight 5444 on Feb. 24, 2019 to FLL, We checked our luggage prior to boarding in PVD. Upon arrival in Ft. Lauderdale we picked up our luggage and noticed the luggage felt damp. Upon arriving at our vacation home when we opened the luggage and every piece of clothing was soaked along with shoes, electric razors, etc. Every piece of clothing had to be washed, dried and ironed.
We do not know where the luggage was damaged either in Providence or in flight.

We are requesting you investigate this matter. We are also requesting that we be reimbursed for this horrible problems we encountered.
Thank you for prompt attention to this issue.
Lisa Manfredo
Edward Gomes

Despite making reservations 2 months in advance and checking in within seconds of the 24 hour advance, I was assigned B42. The ticket agent told yepme “that’s just the way it is” and the gate agent told me “I think it’s done by computer and I can’t do anything.” I guess SWA forces you to pay a $40 upgrade to avoid a Center seat. Bags may fly free, but the hidden fees make SWA as expensive as any other airline. Service is very poor. I am writing this as I am waiting to leave StL for PDX on 2/20/19. Departure time is 2hrs and 5 min late and counting. I fully expect SWA to have a good laugh at this complaint.
A former loyal SWA customer and frequent flier.

James Philpot 9/11/2018
10767 Neal road Forney Texas 75126 972-342-2425
To whom this may concern,
First, thank you for taking the time to read this letter. Secondly, being an aviation electrician in the Navy and having some common sense about weather delays, I understand a lot. Believe me, I didn’t want to write this letter since I can barely use either hand since I am about to get joint replacements in both hands but felt compelled to speak up for my fellow Americans who may experience being stranded in an airport.
On Thursday September 6th my wife and caught a flight out of Love Field to MacArthur airport in Long Island with a 1hour layover in Baltimore. Our flight was a hour late for departure due to a lightning strike and a change in takeoff direction. I get this as I watched planes having to taxi that were already in line to the other end of the airport as we sat on the runway. Winners and losers have to be picked.
Here is what I don’t understand, our plane was due to land in Baltimore at 10:15pm as our connecting flight was due to take off at 10:15 pm. Did Southwest not know that we were late and about to land? We arrived and ran to the terminal since our connecting flight was the last one out for the night to Long Island. On our run I blew out both knees since they were both bone on bone anyway. I’ll be at the VA on Monday to get a consult for double knee replacement which is not Southwest fault, I was just trying to wait as long as I could since I’m also awaiting double shoulder replacement and I’m only 58. We got to the terminal where our plane was still sitting for an additional 10 minutes but we were not allowed to board. The attendant told us too bad since Southwest has no deal with other airlines to help like other airlines do with stranded passengers. Why didn’t they delay the flight? The attendant was rude to all of us who ran to catch this flight and had no compassion.
My wife and I pitched in $200 with another passenger for a rental car since the attendant couldn’t give us a conformation number on the next day flight at 10:30am which was also delayed. We couldn’t even get our luggage. Think about if this would have been a young soldier with PTSD that had little means to help themselves? They would have had to sleep in the airport and may not have had enough money to buy a meal or perhaps their meds were in their luggage as mine were. What ever happened to the company that my friend Herb built that was the best airlines ever? Southwest use to care about passengers, what happened, did greed replace compassion?
In closing, I don’t expect to hear from anybody since Southwest hands are clean of the situation but again felt compelled to at least tell my story and hopefully help others in the future. Baltimore is no place to be at midnight trying to find a hotel since it’s the most dangerous place on earth. By the way my wife had a bad fall that required stitches to her face on that Saturday night. We caught the Sunday flight which was delayed 2 hours for engine issues which Southwest compensated us $150 for. The Attendant there was gracious enough to let me struggling wife pre board. Her name was Rachael, she represents what Herb represents. Thank her for us and thank you again for your time and may God Bless you.
Respectfully
James Philpot

I am reviewing my charge accounts for the year. I found a charge for a trip to Dallas TX applied to my charge account. I have never been to Dallas TX. I need someone to check into this and refund me $390.97, 15.00, 15.00, 162.99. These amounts total $583.96. Please contact me at 630 701-2669. carjam64@sbcglobal.net. Carol Cooper

We departed Sunday afternoon, January 6, 2019, from SFO to DIA on Flight #4243. The flight was slightly delayed due to an extremely full plane and inclement weather. The issue was the way baggage was handled due to these two situations. Some of our luggage was transported on another flight, while other luggage was allowed to sit on the cart on the tarmac taking on a great deal of water. We actually saw one of our bags from the terminal sitting for an extended period of time completely uncovered in torrential rain. We had lost luggage at arrival to DIA due to the baggage that was transported on another plane. Both issues could have been handled simply by communicating the transportation issue so that we were aware once in DIA to locate the luggage differently, and by placing a tarp over any luggage that has to sit prior to loading.
Since the packed items were essentially unusable upon arrival at our destination, we were forced to clean the items or dispose of items and repurchase. I would be comfortable with a voucher for future travel to reimburse us for our time and losses.

i was told my fish cant fly after i passed through tsa and all other checkpoint until flytime they had no reasonable explanation the pilot after we landed made a remark saying "dont forget your fish with a chuckle "this was flight 4060 chicago to newark nj decmeber 31st 2:15 pm and i have a checked bag missing over a day thank you.

I had a ticket for a returning flight from Orlando to Richmond scheduled to depart at 625 pm Dec 29. I diligently waited for the 24 hour check in window to open and checked in with nice boarding positions for both my flights. 2 hours after checking in I received a text saying my flight was cancelled. I booked an alternate flight that required me to leave for the airport hours earlier than planned. Because the flight was canceled so late when I rebooked my boarding position went from high A/low B to C positions for both my returning flights. I spoke to an agent at your call center who informed me the flight was cancelled because of operational maintenance, something entirely southwest’s responsibility and control. Both the call center agent and their supervisor refused to take any action to correct my boarding number and promised the gate agent would address the issue. After checking in, I discussed the situation with your gate agent and she refused to offer any relief except to offer to sell me a boarding upgrade. I am entirely unsatisfied with how this issue was handled by Southwest. Candidly from my perspective southwest’s customer service only happens when it is easy. Southwest developed the silly boarding process and when it causes a problem for their customer they could care less and not be bothered to address the problem.

I filed a formal complaint against Southwest Airlines, (hereinafter SWA), based upon the following facts:
I booked a round trip with SWA, departing Phoenix, AZ, on Oct. 8, 2018, bound for LaGuardia Airport, NYC (hereinafter LGA), returning to Phoenix on Oct. 10, 2018.
I never reached my destination of LGA, due to egregious failures and/or errors on the part of SWA personnel, who sent me back to Phoenix from St Louis on the morning of Oct. 9, 2018, after SWA personnel had stranded me in St Louis at midnight, thus making it impossible for me to attend my mother’s funeral, which commenced at 10:30 a.m. on Oct. 9.
SWA personnel sent me to three different cities, Dallas, TX; Little Rock, AR; and finally St Louis, MO, where I was stranded overnight.
To add to this damage, SWA lost all my luggage, which included a suitcase filled entirely with my medications and supplements, thus leaving me without them. The flight itinerary predicted that I would be without these remedies for 7 hours, but I was without them for 52 hours, due to SWA nonfeasance. Moreover, one of my suitcases was returned damaged.
By losing my luggage, SWA wrongfully denied necessary remedies to a disabled person, thus causing me to suffer unnecessarily for two days. These physical sufferings included dizziness, which caused me to fall and seriously injure my left shoulder.
As a direct result of the above mentioned traumatic stress, I suffered a mild heart attack on early morning of Oct. 9.
It was extremely important to me to go to the family gravesite with my family and bury my mother. Being denied this caused me serious emotional distress, not to mention the physical suffering caused by SWA losing my luggage.
SWA wrongfully put me on a flight to Lambert International in St. Louis, when they knew that the flight could not continue on to LGA as promised. As SWA Lambert personnel pointed out, it is common knowledge among airline personnel that LGA and Lambert both have curfews. These facts were withheld from me, as well as from the three other passengers who were stranded with me in St Louis, also unable to get to LGA that night. SWA negligently prevented me from pursuing other travel options in Dallas on Oct. 8, while I still had time to get to mother’s funeral, and stranded me in a strange city.
I checked into the hotel provided by SWA alone at 2:00 a.m. on Oct. 9, where I did not sleep a wink, and without any of my clothes, toiletries, medications, nor any of the special foods which I require due to my poor health, where I suffered physical injury, heart attack and nervous breakdown.

In summation, I hired SWA to transport me to LGA, and SWA breached that contract, and negligently caused me to suffer physical and emotional trauma. I am paying mounting medical bills, as not all of my treatments are paid for by insurance. SWA negligently prevented me from attending mother’s funeral, thereby inflicting severe emotional distress. SWA put me on an airplane in Dallas that it’s personnel falsely stated was bound for my destination, but which did not take me to my destination, thus causing me to miss the funeral, and lost my luggage.

I am an A List preferred client of Southwest Air. I fly at least 2 trips per month and will be flying more in the future. The last 4 trips I have made, I am seeing that the "pre-boarding" process is totally out of control. Yesterday (11/14/18), I was flying from Ontario, CA to Dallas, TX. I had boarding pass A 01. There had to be at least 30 people "pre-boarded". Some were in wheel chairs but could walk. Others were their companions. Also, there were several that walked on with no issue - they just had "pre-boarding" passes.

I pay a premium to get the Business Class access.

I made a comment to the gate person. The person agreed with me and said it is totally out of hand. I asked what could be done about it. That person suggested I write a letter and complain.

I have never complained before. However, if this continues, I will be moving my business to another airline.

Craig Fisher

Rapid Rewards # : 82670744

This past Monday, I was taking a flight from Fort Lauderdale airport to Tampa International Airport (both in Florida.) My flight was at 6:40am and I checked in at 5:55am with two checked bags. I made it to the gate and boarded the plane on time, however, when I landed in Tampa, FL one of my two checked bags was supposedly left behind.

When I spoke to a woman at the Baggage Claim Desk, she stated that my bag was lost due to me checking in late. I was put at a great inconvenience being that I am a student and work employee -I was coming to Tampa to make it to work on time. At the time the woman instructed I should come back to the airport to retrieve this bag, I knew I would be at work and would have class later that day.

Southwest Airlines has always been my first choice, but after today's incident, it seemed uncanny to have the airline blame me for this unexpected inconvenience. I was put through a lot of stress, having to leave work early and skip a class to make it to the airport in order to solve an issue that was not necessarily mine to begin with -especially since I have checked in later than 45 minutes before a flight and not be deemed "Late Check-in."

I was late to work, waiting for a bag on a carousel that never came, and missed some work and schooling having to spend time and gas to get back to the airport. It would at least been nice for Southwest to not blame myself for this predicament or at least pay for the gas monies. This scenario was unfortunate and distasteful coming from an airline I believed put customers first.

My friend was a flight from kcmo to Washington yesterday. Her seat belt didn't fit by a half inch. She was fat shamed by your flight attendant. She was so traumatized her got off the plane. First time flying and now will never fly again. Shame shame on your airline

file reference number for your email is 2261741379657.
Still waiting for a response from my second letter---my husband and I are both rewards members 14544053 177167491 (not sure my husband got his points for this flight I do not see his number added on my itinerary just another thing to check on (please check my first note)

This is my second note as the response you offered regarding my concerns about early-bird boarding I find unacceptable .You cannot be serious, are you? You are telling me that I no longer need to purchase 2 early bird tickets because if I buy one I can save a seat for my spouse or whoever, really? What does this say to your loyal customers like me who have paid for years for 2 early bird seats. I would think- like myself they would feel insulted and duped . I am shocked that you allow this and I am certain customers who are legitimately paying for 2 seats will be as well. This is unfair to paying customers. You know you're losing money by doing this correct? The CEO approves correct? Please inform me.

My husband and I paid for 2 early bird tickets and did not get the seats we paid for and were entitled to because another passenger who paid for one seat was allowed to save it for his wife who boarded close to when the door was closed. Now as a paying customer should accept this without voicing a concern or complaint? It is not often that I get upset or write a letter of complaint but clearly here what is being overlooked it is a matter of fairness and good customer service.

If this is the case than all customers should be informed that they only need to buy 1 early bird seat because Southwest stated this is acceptable. Given I now have proof provided in the letter you sent. This should definitely be added to social media like Facebook, Twitter and for that matter local and major news media. Is this something you plan to do or will you leave this up to frustrated customers like myself to do for you.

We were leaving Sea Tac in Seattle on Wed. Aug. 8 to fly to Chicago and home to Charleston, SC. We made reservations for these tickets a year in advance. Just before boarding we were moved to a different gate then back to the original gate then called to the desk and told another airline plane, (Delta) was blocking access to the loading gates and they would have to reschedule our leaving for three days. Later they told another story that there was an emergency to one the passengers on the Delta plane and that was the cause of the blockage to the loading gates. The women at the desk offered no alternative. They were very rude and kept telling my husband to calm down. We called and there were no rooms available in all of Seattle due to the airshow and a concert in Seattle. We went back to the desk and ask to brainstorm for alternatives. We said just get us to the south. They then said we could leave the next day and go to Denver then to Atlanta. We would then have to rent a car at our expense to drive to Charleston. We ask about hotel vouchers for the night at a town an hour away from Seattle. They said no. We had to spend the night in the airport. The next day we arrived at the gate and flew to Denver and then to DC ( we were never told we would go to DC) in DC there was a 2 hour delay due to thunderstorms in Atlanta (understandable). We arrived in Atlanta and had to rent a car at our own added expense. We arrived home at 6am on Fri. morning, out the cost of the rental car and gas and wear and tear on my exhausted husband who had to drive the rental car from Atlanta to Charleston. We we accompanied by another couple in the same situation as us. The husband was in a wheelchair and they had spent the night in the Sea Tac airport just as we had due to no rooms being available in Seattle. We have always sang the praises of Southwest and always fly your airline. This was such deplorable treatment that we will consider other airlines in the future. We should have been offered hotel vouchers, a free trip and many apologies for the extreme inconveniences we were made to endure. instead we were told to calm down and no problem solving to get us home was offered. We came up with the "just get us to the south". The young girl at the computer did not have a clue what she was doing and the blond supervisor lady was just so rude and hateful. The final insult was a letter containing free drink coupons on our next flight. Really??? Is that the best you can do for such inconvenience? Spending the night in the airport is less than a pleasant experience. I hope you never have to do it. I don't understand why a plane could not be towed off the blocking road to the gates or if indeed an emergency did occur why the ambulance could not have removed the ailing person and the plane moved to carry on traffic??? Shame on your airline for making a man in a wheelchair spend the night in an airport. I hope the couple who rode with us to Charleston from Atlanta complains to you as well.

SOUTHWEST lost my luggage, no one seems too care or want to help me just keep passing me on too a other persons
luggage never showed up to mdw airport on 7/13/18 from stlouis confirmation# LFFRYQ
Please HELP
DAVID NORTH
708-268-5721

I recently flew to Las Vegas Mc Carran airport to attend a two day seminar. I flew from John Wayne Orange County on Wednesday March 21 and return flight on Friday March 23. On the day before the first flight departure, i went to Southwest.com at 10AM so i could get a boarding priority number. The website would not let me in because it didn't recognize my password. So I called the airline's main number and waited on hold to get "tech advice" help. I wound up being on permahold and hung up after an hour and twenty minutes. I can only conclude other travelers were having a great deal of difficulty with similar issues to mine. I got my priority at curbside, C15 i think it was.

The cherry on top of the pie however was on my return trip from LV to OC scheduled for 9:45 AM on 3/23/18 Flight #6267. Curbside check in (at 9 AM) said it was at gate C1/on time. When I cleared security & looked at a monitor, it had been changed to C8 and 15 minute delay. I sat down at what I thought was the C8 gate (turned out to be C9 and waited for boarding to be announced). Turned out I was in the wrong gate area and heard no announcements. I am not sure of what happened over the next 20 minutes, but I started to wonder why no announcements had been made, I thought the plane was delayed again. I finally walked to the podium for C8 (nobody was there) so i walked onto the boarding ramp and at the end, an employee told me: "you are too late, boarding has completed, door has been shut". I said but I have a confirmed reservation on that flight. Was told "all seats are cancelled at 10 minutes before departure,so yours was given away". "Go see another gate agent to re-book another flight.". Well, the next flight wasn't for another 4 1/2 hours(2:30pm). I tried standby on that one, but it was completely full, no standbys taken. I finally got a middle seat on the 4:15 PM departure which was delayed big time and didn't start it's takeoff roll until 5:25 pm. I had wasted the entire day sitting around a strange airport, waiting and hoping to get home. While I was waiting, I spoke with a gate agent supervisor, Barbara Williams, who was very nice and tried to be accommodating, but there was very little she could do to help me. I'm sure it's a long way from other people's hardships, but this is not the kind of service I think is acceptable. I have been flying Southwest since "hot pants" days, but I am thoroughly turned off by piss poor service lately.
I'm quite sure I won't get a meaningful reply to this complaint,(probably just a generic one) or any compensation, but I will skip calling your airline in the future and book with your competitors if that is the case.
Dennis Kite
2393 Carriage Circle
Oceanside, CA 92056
RR # 00000635346073
949-929-2035

Southwest
Girl at gate sent me to Gate 19 for a pre boarding pass
Sunday Sept 24 flight from Pvd to Tpa 2:10

Samantha asked what my disability was
After I tried to show my 100% disability card. ( her comment was we don't recognize that)
She asked if I could walk, needed help up ramp, on board, and more
She assumed my problem needed a wheelchair and when she kept hammering at me I said yes, just to stop the questions
I said I had 'other' issues which under law that's all she needed to know

She knew I was upset and radioed to the girl at the gate what she had supposedly asked me, which was a lie.

She can ask if I'm disabled and do I need assistance-period

Everyone who is disabled doesn't need a wheelchair Or even assistance but other requirements that no one has the right to ask per the ADA

Education obviously needs to be upgraded and I'd like assurance that this will never happen again to me next time I fly to RI. Will also be speaking to my attorney.

My wife and I flew your carrier to Vegas last Saturday returning home yesterday. The reason we went with you was because you had a direct flight from Des Moines to Vegas. Our tickets we purchased business select tickets spending the extra $$$'s so that we could pretty much get the bulk head seats in the event we need to use the restroom and I have MS...which would make it more convenient.

Both my wife and I do a lot of flying with Delta (to Europe) and American to New York City three to four times per year....in fact we just returned from Florida on Delta as well. Here's my beef...yesterday my wife and I had number 1 & 2 to board the plane...but unannounced to us the gate manager let some others enter the plane before us and they took both sides of the isle. They took the six seats in what I would consider First Class on other carrier planes.

The first one that they let board the plane was a woman with a large dog which should have been kenneled and this woman did not have an early boarding number, the next were two girls that were wrapped up in dirty blankets and smelled, and last but not least senior citizens in wheel chairs. Then came a single person who had not bathed or showed in months who had convinced the gatekeeper to let him on because of his age and he had a hard time walking? I think I deserve to get 50% of my money back...this whole thing stinks and I plan to tell my friends about our situation if not looked into. Thanks for listening.

Southwest airline ruined our Christmas this year. My son had a ticket today from Dallas to louisville. He got to the airport early and checked in. For some reason the passengers to Louisville were told they were bumped. What happened? I haven't seen my son in a year. I paid for a ticket. I was counting on southwest airlines. The weather is good. Why? This airline has a problem. Very poor rating on my opinion.

On 8/23/16 I traveled from CMH to TUC (Confirmation 9TRC3Y). On arrival at Tucson I noticed that my checked suitcase was wet on 1 side. I opened my suitcase and noticed that over half of my clothing was also wet. I went to the Southwest office, explained the situation and apparently the same thing happened to another traveler that also came from Columbus. Both of us seemed to have the same issue. After further investigation it was determined that by the smell of it that it seemed to be Rum.

I was offered a $25 coupon from the Southwest Rep but I declined because that was not going to correct the problem. She then asked if anything was damaged. I replied that at this point I don't know because I don't know if the stains would come out after washing all of the clothing (since it appeared to be dark rum). She proceeded to give me a business card with a phone number and stated I would have to call within 4 hrs if anything was damaged. So my first day of vacation I had to buy laundry detergent, find a Laundromat and spend the first day doing laundry and scrubbing my suitcase.

After exactly 3.50hrs I called the Southwest customer service phone number I was provided to let her know that the white clothing still had stains and didn't come out completely. All I got was a recording and was only able to leave a message with my name, phone number and explanation what I am writing to you. I called again 5 minutes later with the same result. As of today nobody at Southwest corporate headquarters has returned my call.

I fly with southwest airlines at least 4 times a year, sometimes more. I usually have a wonderful flight. I am aware that there are restrictions for certain things that can be brought on the plane. I flew yesterday, april 10, 2016 from las vegas to tucson. The security guard confiscated items from my bags that have been allowed for years. He said it wasn't anything new and that it is standard. The items he confiscated were beauty items that totaled up to $100, that i can't replace anytime soon. My complaint is that every airport has "their" own set of rules.

According to this man in the las vegas airport, they all follow the same rules. I'm here to tell you that is not even remotely correct. Because all the other airports have allowed me to bring my items, i never thought there was a problem. I am very upset at having lost these expensive items. They all need to be on the same page. You can't have every airport have their own set of rules. I am very upset about this.

For the past two days, I have been trying to pay a deposit for 11 tickets that I reserved on Southwest Airlines. When I call the number, I am told that they are too busy and that I should call back later. I find that very unusual. A company the size of Southwest Airlines does not have the manpower to accept money from an individual that is trying to pay her bill which has a deadline attached to it. If the deadline is not met, my reservations for 11 people will be canceled. I am very disappointed in the service that I have received from SWA. We are Rapid Rewards members and SWA is our go to airline.

I have flown many different airlines and while southwest is not perfect, they try pretty damn hard to get close. Everyone seems to care about what they do and the customers they serve.

Embarrassed and frustrated with Southwest Airlines when our son, his wife, and their two children (under age 2 years) flying back to Oregon. They were trying to assure a smoother trip, as they knew that they would have to be re-seated since both lap-children. Not "allowed" to approach counter for an extended time as the Southwest Airlines customer service representative non nonchalantly talking with other representatives about her day, prior illness, etc.

Then, after daughter in law finally checked in - told that our son could not be guaranteed of seating until he got to gate. By this time, only 20 minutes left until flight scheduled to depart. When asked about this, she very nonchalantly said they would probably be "okay." She displayed no interest, concern, compassion, emotion whatsoever. Luckily... the flight was delayed. It is rare for me to ever follow-up like this, but I am so disappointed that we are vowing to stick with other airlines even if the cost is more up-front. Our son's exact words, "We have never had anyone be so unhelpful and rude before, Mom. This made the airport look really bad!"