Contact Mazda Corporate

I purchased a 2016 Jeep Wrangler at Ocean Mazda of Doral Florida. The Jeep had roof
leaks and was taken to another Jeep Dealership for repair. I was given a loaner to drive
by Ocean Mazda. After two week the jeep was still leaking water when it rained. I was told
an outsource company would have to once again assess the jeep's roof.

I called Ocean Mazda in Doral and left two messages for Ernesto in the Used Car sales dept. regarding another loaner. He never called me back. I then asked for his superior,
Peter Maten the GSM of used car sales dept. I called Mr. Maten and left three messages.
He did not extend the professional courtesy of returning my calls either.

This extremely horrible customer service. I DO NOT recommend you purchasing a vehicle from this dealership!!!

Tech that serviced my car for oil change, tires rotation, etc, did not tell me that ALL my tires needed replaced due to the tread splitting. I feel my life was put in danger due to tire splitting. Service manager ignored my concern once I brought it to their attention three days later.

Bought a brand new cx-3, not even two years old at this point and the air conditioning compressor has a leak, no damage around it from rocks or anything, no reason for it to be leaking. Warranty only covers 35k miles, well I’m a little over, so this is $1000 in repair for a car that shouldn’t have any issues yet. I bought this car to have a reliable vehicle for my job as an in home caregiver for hospice. This is ridiculous!

I purchased a 2013 Mazda 3 and in 2016 the front catalytic converter had to be replaced. Now 2 years later it has to be replaced again. I believe that a crappy part was put on my car and I feel that Mazda should pay for this. I can't even get the part to replace it. I have paid for 2 diagnostic test and they both say the same think.

If I have I will seek legal action against Mazda to get this resolved

I went to buy new Mazda3 Astina 2018 model. West End Mazda at Parramatta NSW priced it as $ 36000, and I was happy. Contract was signed. A few days later a received a phone call where the Mazda representative stated that there are nil cars available in NSW, all were damaged during the hail, they found one car in Victoria state- sound Ok, right?
But , Mazda rep from Victoria asking $ 800 for delivery of the car, and Mazda rep from NSW stated that he was trying to negotiate on my behave very hard, and he reduced this price to $ 500. My question- so why I have to pay for it? And why Mazda does not charge me for transportation cost from Japan?
I do love Mazda 3, for me it is the most beatifull & sexy car, however, even if Mazda thing that it is ok to treat loyal customers like this, I will not allow it. As soon as my car will be delivered, I will ask to provide an additional document to my contract which should explain extra $500 and I will post it on all existing social media sites.
Please, understand it is not about money, it is about customer's experiance where for last 4 days all I am thinking that someone decided to treat me like an idiot and they cover themselves by Mazda brand.

I got a letter for a recall on my 2011 Mazda 6. I made an APPOINTMENT at the MAZDA DEALER in OLYMPIA WASHINGTON to get it fixed. I DROVE 1 1/2 HOURS to MY APPOINTMENT to find out they USED ALL the PARTS the NIGHT BEFORE and SAID THEY TRIED to CALL ME (they had wrong#) and also tried to send me an E-mail (they also had the WRONG E-mail) I am sooooo mad that I had an APPOINTMENT and they did not save a PART FOR ME!!!!! I now have to do this all OVER AGAIN WITH ANOTHER APPOINTMENT!!! I am wondering did they not know WHAT THEY ARE GETTING at the SERVICE DEPARTMENT or the PARTS DEPARTMENT!!!!
I am a 4 TIME MAZDA BUYER BUT I AM NOT SURE IF 5 WILL EVER HAPPEN!!!!!!
Very ANGRY CUSTOMER!!!!

November 8, 2018

Dear Mazda,

I ‘am writing you to let you know I’ am very dissatisfied on how I was serviced or taken care of with Mazda due to a Mazda mandatory recall for both my driver and passenger airbags on my 2005 Mazda6. Prior to setting up my appointment my car had no air sensor or seat belt chime or even a check engine light what so ever, until I scheduled my appointment in which I advise the representative Keiyann at ext 1172 800-222-5500 that I have the air bag indicator on my dash with the seat belt chime, she advised me and set up an appointment for Mazda to come to my job in order to re place both bags in which I agreed. On 9/18/18 a Mazda Technician came to my job and solely replaced my 2 air bags, I explained prior, never had light what so ever in which he explain to set up an appointment to have my car diagnosed. I called back Keiyann ext 1172 800-222-5500 to advise of this situation in which she help me set an appointment to Koeppel Mazda in which Mazda will provide a loaner car, but I would have to possible pay for the diagnose $150 plus tax, if it’s not air bag related in which I explain, “ I had no light what so ever until this air bag recall”, she explained to me if it is due to the Mazda air bag recall it will be covered, but the only way to find out will be do have Mazda diagnose my car in which I agreed. In our conversation with Keiyann, she advise me to set up appointment and if it not recall related, it’s possible Mazda can possible assist me, which that said I set up appointment and I dropped my vehicle off to Koepel Mazda and picked up the loaner. Few days later I receive a phone call from Casandra from Mazda Koepel advising me, the issue on hand is not recall related and It will be a separate charge, she advised me its “ SAS control module” and the cost would be to me $852.89 plus tax. I immediately contact Keiyann, i left few message day 1 and on day 2 no response i called again only to find out she has left the company and my point to contact representative would be Sandra 949-522-3515 from Mazda, in which i left a message of what was discuss with keiyann and myself and to please call me back. I left a detail v/m for Sandra to please call me back day 1 no return phone, day 2 no return, i call back, mind you Sandra is at west coast in California and i’m in est time nyc, in which i advised in the v/m to please call me after 530 pm est i will be available and any time after, that would be 2:30 her time, hasn’t returned my phone or nothing, this went on a few days. Finally Casandra reached to me from koeppel Mazda, in which i advised her , i left several message to Sandra to no prevail, she advised she will reach out to Sandra. Casandra called me back following day and said that Sandra left me a v/m in which i responded, no v/m or nothing from Sandra, i explained have left her several v/m to no prevail, she advised me , she would need the loaner back in which i advised her i would have to bring in Saturday and pick up my car at the same time. 1 week went by and till this day Sandra nor Mazda hq hasn’t reached out to me regarding, as module control to possible assist me or anything. so basically Mazda has washed their hand, so now i have 2 good air bag in my car due to mandatory Mazda recall, but now i have air bag light and seat belt chime. god forbid i was to get in an accident or a my passenger, the bags that were replaced will never deploy and myself or my passenger can potential be hurt? is that the Mazda way or is this a way for Mazda to push me into purchasing a new Mazda when there was nothing wrong with my car!

I look forward hearing from someone from Mazda to possible assist me in this matter. mind you this went 1 week and till this day , no phone call from Sandra from Mazda or Mazda!

Sincerely dissatisfied customer with 2005 mazda6

Jose Delgado
Delgado1214@aol.com
631-258-9504 cell

Mazda6 2005 vin 55M57261

A warning light (Battery Maintenance) came on in my 2014 Mazda 3 , which has approx. 22,000 miles. I took it to the dealer (Sussman Mazda,Willow Grove,PA) on 10/12/18 and was told that since the warning light wasn't on at that time there was nothing they could do. I returned on 10/15/18 when the light was on again and left the car with them to be checked for a problem. They later called and told me that I needed a "special" battery and it would take 5 to 7 days until they received the part. They said they had no cars available for me to use. I have an extended warranty but was informed that the part was only covered on original warranty. I feel that this is a great inconvenience to not have the use of my vehicle for such a long period of time ,as I paid a lot for the extended warranty. I purchased my car from Piazza Mazda, Westchester,PA May 2014 and was told that I may have it serviced without a problem at any Mazda dealer. I feel that since I did not purchase my car from Sussman (for they gave me a much higher purchase price at the time) that I am being penalized. Waiting a week without the use of my car for just a battery replacement is outrageous. Also, the battery life should be longer than just 22,000 miles.

Dear manger of Mazda.
My name is Mahmoud Elkhateeb I am a owner of Mazda 3 model 2017 “ VIN 1126503 “ “ENGINE number 80772 “ from Egypt.
After I bought it in December 2017 I start hearing some kind of sound coming out of the back left door seems the glass window is not fix properly the sound is very clear specially when driving over uneven roads.
In the (10,000 k.m) maintenances at the center of your approved agent ghabbour auto Egypt.
I gave them a notice to check this sound. their feed back was “ the back seat is not fix properly and we fix it and problem solved” I took the car but unfortunately the sound is still heard.
After one week I went to the maintenance center to change the front glass and I gave them a notice to check this sound again but after they finish replacing the glass they told me no sound.
I took the car for the second time and start tracing the sound myself and sncceeded to locate the source of the sound which is “the B pillar” and had another sound coming from the area the meters.
I went to the maintenance center for the third time in one month and this time I told them about the exact location of the coming sound.
They kept me waiting till the end of the day then I received a call advising that the car will be hand over to the technical support department. As this department is responsible for these types of problems and should leave it.
While leaving I saw the car hoods open I spoke with the engineer and I told him regular maintenance already done, he said “oh sorry it must be a mistake “ the car spent around five days at the maintenance center while this period I gave them two or three calls having a very bad treatment and last call I gave it to the engineer asking when my car will finished he told mr latterly “ dam not a god to know what is the wrong with your car” and that make me wonder how you treat your customers like this you are distorting this brand reputation and make thinking seriously to sell the car and buy a new German car or other Japanese car as their maintenance reputation and customer service is very good special I received the car as delivered all annoying sounds as it is.
Finally i am sorry for taking so long from your time as i am really disappointed I expected more caring and respecting from a Japanese brand to its customers but I want to think that all the bad reputation that Mazda taking here in Egypt it is because the agent that Mazda given it here brand witch is ghabbour auto Egypt.

First off my wife and I was at the Parkway Mazda dealer in Kingwood Texas Feb 10, 2018 and was given the information from our lender Navy Federal Credit Union to visit your dealer since NFCU work closely with them. Upon arrival we were greeted by a young man that had only been working there for one week, however the 3 individuals listed was not available after we set the appointment and left the young man with us not knowing all the details and no one to help him which was odd. The main reason I am writing this to you is the policy you have for veterans discount. Why is there a time limited set on veterans i.e. 2 years or less after discharge. This make no sense at all. I know no veteran in your company would agree to this knowing it would cut there own throat. I spent 21 years in the United States Marine Corps retired and I take this as an insult to me and all my fellow veterans. I would suggest that you change the wording from Military discount to just a simple discount because if you know the real meaning of a Veteran then you would not set a time limited. What are you going to tell a Medal of Honor winner that has been out for more than 2 years? I already purchased my Vehicle from another dealership and was treated very well. I am not writing this to get a deal but for all the other veterans that might run into this situation.

On 11/9/2016 I needed to replace the driver door handle after it came off right in my hand. The total cost was $243.10. I've owned countless vehicles over the last 40 years and never once did a door handle come off. I am the sole driver and only have one child typically in the car who uses the rear passenger seat consistently. I treat my cars well. I swallowed the cost and shared my woes with many who also never heard of such a thing happening. Then last week, the rear driver side door handle comes off in my hand when trying to put some groceries in the vehicle. REALLY!!!!!!!!! Second door handle when no one I know has even heard of one door handle coming off! I had the first replaced at Fairway Lincoln Mazda in a Savannah but I should not have to pay for a second when it's obvious that it's a manufacturer's issue. Please let me know how this can be addressed.
Thank you,
Rita Jaklitsch
843-812-4674
luvwater09@gmail.com

I have a 2010 Mazda 6, Vin, 1YVHZ8BH4A5M23267, I got my car in 2010. I love the car, but I am so disappointed in how the paint and the melting dash board has not held up. I took my car in to the Ocala Fl. service department when my car had under 60,000 miles on it for them to examine the paint they told me it was because of weather. I have a 2004 Dodge Durango and the paint still looks good on it. It has been in the same spot as my Mazda car.

I received notice of a recall on the melting dash board and the air bag, and it has not yet to be repaired. When I call service to ask about it, they always say they will call, that is unacceptable and it not right to me as a owner to have to keep being told they will call me. It has been well over 6 months for the dash board. I don't know why my car has not been repaired yet. that's why I am writing you. I understand that this letter may not make a bit of difference as to me complaining about my paint job, the dash board and the airbag, but I would like someone to please let me know what's going on.

I bought a SUV from Family Parkway Mazda In Kingwood TX on 3-12-16. I took the incentives and then had to pay a 3.99 interest rate due to incorrect credit checks. My name was spelled incorrectly when doing credit checks. It resulted in 3 credit checks against my account. When I called to complain about this the general manager treated me as if I knew nothing about credit checks and ratings. I will admit a relative was loud in the back ground which I calmed down. The general manager told me none of the checks would hit my credit report and he didn't give me his full attention.

He spoke to several other individuals while trying to handle my complaint. I checked my credit report today and 2 of them were hard hits resulting in a poor rating for this category. I drove back to the dealership to try to rectify the situation as requested by the dealership. The general manager tried to deal with me and I said "no" based on my earlier experience. The accountant followed me to my vehicle stating he would work to get me a lower interest rate. I am still rating to hear from him and it has been over a week. On Friday I received a call from the accounting department because they couldn't find my $5,000.00 check.

It had cleared my bank and he thought I had paid with a credit card. I faxed him a copy of the check. I still haven't heard from them. This is just half of the story because it is too much to write.

I took my Mazda3 (Reg ZLK659) to Essendon Mazda for my 30000 km service on a Saturday earlier this year as I work Monday to Friday and start well before Ess Mazda open, I have no other option but do it on a Saturday. I explained this to yr dealer and said I would have to wait as I do not have anyone available to pick me up, their reply was that the service will take approx. 2.5 to 3 hrs, I arrive at the service dept before they were open and was the first car in, My Mazda was taken into the work shop and in about 45 minutes I saw my Mazda parked back out side the centre, I inquired if my car was ready and was told no it was not finished.

I waited approx. another 2 hours with my car not moving from where they had parked it when I was called to say my car was ready to go. When I asked why they left me waiting for so long when my car was obviously ready approx 45 minutes after arriving, I was told it was waiting for the paperwork, the service dept were aware of my my situation. I was left feeling guilty for even asking such a question. I put in a complaint to Essendon Mazda, had the service mgr, and some other manager at the Mazda corporate office contact me about my complaint, both assuring me that this does not normally happen and they would normally cater for people in my situation.

I stated it was obvious I am a hindrance to Mazda when trying to get my car serviced through the OEM dealer and they assured me I wasn't. I agreed to go back to Essendon Mazda for my 40000km service. I rang today 18/12/15 to arrange my 40000km service explaining my situation and that Saturdays best suits and was told I will need to have the car in early and it will not be ready until at least 12pm, I asked about a loan car and was told no they are not avail on Saturdays, I asked what time they open during the week and was advised 7.30am. This is my third Mazda and I am very sorry to say it will be my last.