Contact Mercedes Benz Corporate

On June 18, 2015 I had my 2008 CLS Mercedes Benz towed to Mercedes RBM of Roswell, 7640 Roswell Road, Atlanta, GA 30350 from my mechanic’s shop, Mercedes Benz Tech. My ABS (Antilock Brake System) warning light came on. Upon arriving at my mechanic’s shop he flushed my break line to see if it would clear up the issue. However, it did not work. He then informed me that this problem (master cylinder) may be covered under Mercedes warranty for the first ten years of the life of the vehicle. Therefore, I had my car towed over to Mercedes RBM of Roswell to verify. I told them the issue with my warning light and told them I would like to know if this was something that was covered under Mercedes warranty. A few hours later they called and told me that it was the master cylinder and it was not covered under the warranty. I was then quoted a price of $1,400 to make the repairs. I told them no. Then they proceeded to tell me I owed them $500 for flushing my brakes.

I did not give authorization to flush the brakes on my vehicle as I just paid my mechanic to perform the same work on the same day. They refused to give me my car until I paid for the unauthorized, unnecessary work. My hopes is that your company regulated shops working under the Mercedes Benz Mechanic shops and that there are some sort of standard practice when performing repairs and information customers before incurring charges. I’m requesting to open an investigation in order to receive a refund for the unauthorized unnecessary work performed on my vehicle. I look forward to speak with someone regarding the issue at the Mercedes Benz corporate offices about my complaint.

Worst dealership that flat out lies for business. I live in Virginia and saw a car online at this dealership. I made plans with Jerry the salesman to have my sister who lives in NJ come and see/test drive the car so I could feel comfortable with my purchase. I spoke with several people at the dealership and set up an appointment for 9:00 today. I called yesterday around 4:00 to confirm that it was still available and that my sister would be there. This morning I spoke with a representative at the dealership confirming my sister was on her way. She got there after a 2 hour drive and paying $40 in tolls and they said it was sold! Unbelievable! Then they were like we have a similar one... So they obviously knew it was sold and lied just to sale another car. I'm out several hundred and my sister waisted her day because this car dealership sold the car without notifying me. I spoke with them everyday this week and this morning about this. They actually called me this morning confirming she was coming.
DO NOT TRUST THIS DEALERSHIP!

Hi
my name is Vicken Bamkoian ,I leased 2016 Mercedes-Benz GLA class . I went to Key Van Nuys Mercedes dealer to purchase the car as it is. they refinance the car true Wells Fargo bank,so far so good. after I received first payment I realize that without my knowledge they charge me extra 995$ for ownerguard (guaranteed asset protection) plus 1295.00$$ FINISHING THOUCH(surface protection)which I never asked them.I AM very disapointed with dealer and Mercedes brand to cheat customer .This is my second Mercedes car I leased and looks like last. If need me as a loyal customer should take care of this cheating defrauding .if not I will pay no problem , but you never see me leasing any Mercedes.

I bought brand new 2018 GLS 550.when we go to first 10000 miles service about car while I was driving making noise coming even seat is shacking little bit. They say ok noting wrong big engine V8 noise .they let it go. When we go to 20000 miles service I took it to other service which Mercedes Devon in, PA this time I was complaining about same thing.They call me later on the pick up my car. When I was there to pick my car customer service was close. I picked my car I thought my agent call me or email about how service did it go.no follow up what so ever, then I called Mercedes customer service complain about it.they say call me back about in 24 hours Finally Devon service manager called me about my car then he want me to Bring back to car tp service again. This time Forman drove the car which is very experience guy while we drive a minute with him he heard that noise I was talking about. I told him if you drive 50-60 miles an hour noise getting much more. He said no need we went to back to shop. Service manager offer me to buy new tires I told him this car has only 20000miles.the tires has 50000miles warranty why don't you look in to what causes all tiers goes bad that quick. Devon service All about collecting money not to look in too problem. Very bad service

I have a airbag recall appointment schedule and I also need to be at work. I work nearly an hour from the dealership so there is no shuttle service available. I asked for a loaner to get to work I was told there are loaner there but not for this recall. Why if I am inconvenienced do I have to miss work because of a loaner not being offered to me. I find that rather disturbing to know that Mercedes would treat a customer in this manner.

I took my car to napoltian Mercedes of schereville the rep told me I had wrist pin problems but never put the information into the system because I didn't want my car to stay there because I couldn't get a loaner. my car makes a noise at cold start very loud as if the wrist pins are bad I have a warranty I bought the car from CarMax with 26,000 miles it has a horrible noise until it warms up I've research I know its the wrist pins in the car but without a proper diagnose I can't get CarMax to fix the car..Mercedes benz os Schererville has a terrible customer service department especially to say its a Mercedes benz facility..
I am upset and want something done about my complaint
I want my car properly checked out and while its being checked I want a loaner car..

I HAVE BEEN WAITING TO GET PASSENGER-SIDE AIRBAG MODULE FOR RECALL #18VO43 FOR ALMOST TWO YEARS. I KEEP CONTACTING MY LOCAL DEALERSHIP WHICH IS MERCEDES OF MELBOURNE,FLORIDA TO BE TOLD REPEATLY NONE ARE AVAILABLE-CALL BACK ON THIS DATE- COMING IN SLOWLY-BUT ONE SEEMS TO NEVER COME IN FOR MY CAR. JUST ABOUT OVER THIS.I FEEL MORE THAN ENOUGH TIME HAS BEEN ALLOWED TO GET THIS SAFETY ISSUE ADDRESSED MY COMPANY. APPRECIATE SOME HELP IN GETTING THIS RESOLVED.LOCAL COMPANY STATES I NEED AN ADDITIONAL LETTER TO BRING TO THEM TO GET THE AIRBAG REPLACED .FEB 2018 LAST COMMMUNICATION I HAVE RECIEVED.

There is a dangerous and unacceptable level of service at the El Cajon dealership. I purchased a 2018 MBZ SLC in January, and my husband purchased a 2016 E class in October. They had the cars - they DO NOT have the service.
I was sent home with a nail in my tire - an hour of freeway driving - because they said that it was just low tire pressure. Their attempts to eventually fix my car involved sending a flatbed to pick it up rather than have a local dealership fix the problem.
My husband drove over an hour to the dealership because the shade in the rear window of his E class would not work. They sent him home and told him to come back the following day. 2 more hours of driving time, costly gas, and wear and tear on our vehicle! Oh...no loaner was available.
Pllease, please let us know if we can deal with a dealership that is closer to us. The customer service must be better than the abysmal and undeniably dangerous service from the El Cajon dealership at 111 Wagner Drive, El Cajon.
I will also place a phone call to the corporate offices. We have tried to be patient and understanding, but it's costing us in time, money and frustration to deal with this inept dealership. Please respond to my email address as soon as possible.

I am thoroughly dissatisfied with the service that I have received from Mercedes. My 2010 S400 loss power in 2015 due to a faulty power control module. This part was replaced at that time based off of a manufacturer's warranty. This week, the vehicle's power went out again due to a faulty power control module. Obviously if the power control module was replaced 3 years ago, the expectation is that it should last longer than 3 years. This failure is due to no part of my own and no one at Mercedes seems to know why this continues to happen. The service consultant told me that because they rarely see the S400 model, they have no idea about it. This is totally unacceptable that I am expected to pay to repair a faulty car due to a faulty part.

We had service performed on our car back in March 2018. We just received a call from Mercedes Oct 5, 2018, 6 months later, that they did not have a record of our payment and they were going to take us to collections. When I spoke with the service representative, I told him - that didn't make sense that we could not have left the lot without paying. He informed me there must have been an issue with your credit card - I asked him, why he was calling me six months later. He said, he had been trying for reach us for months. I told him that was an untruth and on top of that he only tried to reach us my phone. Why not send a "letter" if we owed money. I then proceeded to ask him what form of payment did he receive, did we pay in cash or what was the last 4digits of the card used. The service manager could not find the information. He was going to look for it and call me back. I informed him, we have been taking our card to Mercedes in Anaheim Hills and Newport and have had no issues with payment or service. Informed him we were very disappointed of how were being treated... as if we did something wrong! I am very disappointed and honest feel Mercedes needs to "eat" this cost - as we did our part - at the point of service we rendered payment. If not, we would not have received the keys. Very disappointed - 6 months later.

Brought my vehicle to MB Ann Arbor. My high beams started to intermittently work, then had start jiggling the switch to get them on, finally wouldn't come on at all. I was very specific what the problem. unfortunately, my wife had to pick it up. Nothing had been done to the vehicle. That explained that the high beams will work if shut off the automation and place it in manual!!!! For an automated vehicle that had working high beams in AUTO mode, and now I have to turn the selector switch to manual to get high beams!!! That apparently was their "FIX".
I would avoid this dealership at all costs!@!

I purchased my CLA 250 brand new off the showroom floor November 2014 from Naperville, IL Mercedes. My car has been in and out for numerous repairs since about 4-6 months after purchase. Repairs that shouldn't be required on a new luxury car already. My recent repair was dealing with my transmission. This car is NO GOOD and should have never been sold! But according to the lemon law it doesn't apply to being a lemon. But morally this car is no good. But since Mercedes value their cars as great luxury cars they will never say that. As of now I would not recommend to NO ONE to purchase a Mercedes. I've had better experience with used cars and is applauded with the problems I having with my car. I've complained for 2 years about my car and no one seems to seer think anything is wrong with my car. You know why because Mercedes doesn't want to acknoledge that they sold my husband and I a lemon bad car. It's sad that people look at the money part of a car. Instead of thinking morally about the grief of having a luxury car that stays at Mercedes service center at least 4 times a year. This was my dream car that has turned into my nightmare car. Because it was money and time wasted!

For the second time in six months MB roadside assistance was called by me for a tow. Once a deer collision $14K and today a mechanical problem. The first time they dropped the call-in for a tow. after I called again in about an hour they took another request for a tow. Two hours later a tow actually arrived.. they were handling calls based on proximity to the tow truck rather than when the call was made!!! Today 30 March 2018 at about 3PM a call was made to have a tow for mechanical problems. They took all they data and then promptly(over an hour) sent the truck to our home....Not to where we told them the car was. Eventually Cedar Vally tow arrived and they made it to us in 30 minutes after receiving notice. That means no-one was paying any attention to what we needed as this was over three hours after the first call. I complained to MB USA and never did get a response from them at all. I have had MBs (S class and a G) for 18 years, but that will soon come to an end. MB can blame RA for it all, but the experience is with MBenz period and it is not pleasant. Sorry for this lengthy tirade but I am frustrated to hear about how well the MercedesBenz Experience is so wonderful...

I have experienced an issue with my Mercedes Benz E class Coupe 250 last year in Brooklands where I have paid everything I been told to replacing my 4 tyres on the car and because they didn't put the tyres how it need to be I had to go back to branch saying that the steering wheel is moving left and right and its hard to keep it straight and they said that the wheelalinment is probably out however the mechanic came out test drove the car he confirmed that everything is fine so then eventually the time for my MOT came went on to closes branch at the time because I do travel all the time and decided to go to Heathrow for my MOT where there I been told that my 2 front tyres are ware and tear and I am illegally driving the car at its conditions of the tyres, the tyres looked that are still to go from outside the wheels but they were worn from inside the wheels so I had to replace them where I only have done 15 000 miles where with same brand previous time i did 25 000 miles on them i have emailed Mercedes Benz Brooklands but no assistance from them saying that they don't give any warranty on alignments as I probably hit potholes or something .... but on Heathrow branch the guy I spoken to suggest me to make a complain because the tyres were put wrong.

I have experienced an issue with my Mercedes Benz E class Coupe 250 last year in Brooklands where I have paid everything I been told to replacing my 4 tyres on the car and because they didn't put the tyres how it need to be I had to go back to branch saying that the steering wheel is moving left and right and its hard to keep it straight and they said that the wheelalinment is probably out however the mechanic came out test drove the car he confirmed that everything is fine so then eventually the time for my MOT came went on to closes branch at the time because I do travel all the time and decided to go to Heathrow for my MOT where there I been told that my 2 front tyres are ware and tear and I am illegally driving the car at its conditions of the tyres, the tyres looked that are still to go from outside the wheels but they were worn from inside the wheels so I had to replace them where I only have done 15 000 miles where with same brand previous time i did 25 000 miles on them i have emailed Mercedes Benz Brooklands but no assistance from them saying that they don't give any warranty on alignments as I probably hit potholes or something .... but on Heathrow branch the guy I spoken to suggest me to make a complain because the tyres were put wrong.

I took my 2013 250 C Luxury Sedan to Holmes Mercedes in Shreveport, Louisiana to get the inside door handle repaired. I could not open the door from the inside. Ashley S., the service manager informed me that it would take about two weeks for the part to come in so that the door panel could be replaced. Subsequent to two weeks, Ashley informed me that the part was on back order from Germany and that it would probably be sometime in October before the part would come in to Holmes. Meanwhile I was given a loaner vehicle to drive which had to be switched out because the Service A light came on. Ashley sent a driver to pick that vehicle up and another loaner was brought to me which was a GLE 350. It was much larger than the GLA 250 that was initially given to me as a loaner. I contacted Ashley and requested a smaller vehicle. She had the driver to bring me another GLA 250 loaner vehicle. On September 19, 2017 Ashley informed me that the part had come in and my car was ready. I informed her that they could deliver it to me on Friday, September 22. However,I did not have all of the money for the bill which was 1345.00. I told Ashley that I had a 1000.00 and requested to get my car on September 29 because my payroll check would be direct deposited on that date and I would have all of the money. Ashley informed me that the total amount of 1345.00 had to be paid on September 22. I was very distraught because I have been a customer at Holmes Mercedes for many years. It was beyond my comprehension as to why I had to pay on the 22nd instead of the 29th. It was not until after I insisted that I be allowed to pay for my vehicle on the 29th when I got paid, that Ashley consented to honor my request. I am so disappointed with Holmes Mercedes and I will never use that dealership again for service or anything else. I was contemplating buying a new car from Holmes but not now. I will inform everyone that I know about my negative experience with Holmes. My car was at Holmes Mercedes from June 21 until September 29; waiting for a part to come in from Germany. I was very patient and understanding during the 12 weeks that my car was incapacitated. The egregious manner that I was treated is unacceptable and intolerable.

my husband drived the car picking me up from work, it was raining on the way home, suddenly we saw the auto wiper was bending and jumping out , and then follow to the road, my husband get off the car to pick up and put it back, the next day morning we found a creck on the screen and start from the root of the auto wiper, we took the car for replace the screen, and was told to not in warrenty, because it never happens before. Just because it not happen before, and then it should not in warrenty? nothing is impossible! i would like you look at the case to investigate how to make the crecking. that is unbelievable the auto wipper may jump out to break the screen and even not in warrenty.

I have been a Mercedes Benz customer over 25 years and the service I received from Mercedes Benz sales representatives the last two times I went to the Cherry Hill Mercedes was very bad, I just let it go, I brought my cars anyway, but this time I can't let it go because it was so blatant. However, I went to Cherry Hill Mercedes Benz on Oct 24, 2016 at 6:30 pm to possibly test drive a SLK. By the way, I spoke with Eladio at Mercedes Benz Corporate complaint department on the phone today which is October 26, 2016, at 3:15.

He stated that he would call Mercedes in Cherry Hill and tell them that a customer complained about service and the way I was treated. I have decided to put my complaint in writing because of the seriousness of the discrimination I felt at Cherry Hill Mercedes Benz. I went to Cherry Hill Mercedes Benz as I stated above on Monday, Oct 24, 2016 at 6:30, I looked at the SLK that's located in the show room and the E-class that's on the show room floor as well, I began to look at all the cars in the show room, I went from one car to another car just to get a sale person to help me, this went on about an hour still no one acknowledge that I was there, and they all saw me, even the ones who had customers.

A white couple came in a little later and the salesman who sat and just watched me manage to see them, and he took care of them, and I know for a fact that he saw me, way before he saw them because I walked around the show room floor to get assistance but not one of your sales person acknowledge me and I'm not talking about the sales people who were busy, they saw me too, there were three male salesmen who was just sitting at their desk. Robert the manager who was on duty that night as he was walking by asked if I needed help, I was in the show room at that time for a least one hour, as he was talking to me he kept looking at my hands, and he never looked at me as he spoke, he saw the Nissan keys and I felt that he did not take me serious.

I have a Nissan van for my business, again I drive a Mercedes and I have brought 4 from Cherry Hill and 1 from Atlantic City Mercedes, he than got a sales person named Hilda who was very busy, and she did not have time for me, even those she tried, he should have gotten one of the sales person who was doing nothing but just sitting around for the time I spend there. Hilda was helping a customer who just brought a car. She told me that she would help me in a few minutes, her minutes was about 45 minutes later, she was very busy, and I have no complaints about that because when she was done she came back over to me, and she began to show me SLK's on her computer but she was interrupted by a previous customer who seem a little agitated and rude, so she took care of him and she told me she would be back soon.

I stood there for another 45 to 50 min without any help and every sales person there saw me including the sales manger and no one asked if they could help me at that time either. Your manager saw me standing there, and he said to me "you are still waiting", I said yes, I asked him if he could give me information about the SLK, because the other sales person was very busy, he walked over to a desk and I followed, he began to write something and he never looked at me and did not answer any questions about SLK other than there was a supped up one on the lot, I said no thank you I'm looking for something different than what's on the lot. He said nothing after that so I asked him to give me Hilda's business card, I left very upset and disappointed.

This is very bad customer service and I was not treated fairly from your staff, as well as wasting a lot of my time standing around. I have purchase serval Mercedes from your company and I'm stating that there is a serious problem with the way your white male staff treat women of color when they enter your facility at Cherry Hill Mercedes as I stated that to your cooperate customer service representative (Eladio), and that I felt discriminated against. Mercedes Benz have no problem accepting my money, therefore their employees should be trained in a professional manger how to treat all people the same when they enter your facilities. I was applauded when the white couple entered your place of business and received immediate attention and service when in fact the same sales guy saw me.

The white males staff at your Cherry Hill location is blatantly prejudice and very unprofessional and I am very upset. I expect to have someone from your corporate headquarters to address this situation and the unprofessionalism of your staff and the manager Robert who let this happen. Mr. Robert gave me a call tonight after he received your email from corporate and a phone call from my son about the unprofessional treatment and discrimination I received from your company. Mr. Robert said that he was sorry for what happen to me on Monday at the dealership and it was not right that I was there waiting over 21/2 hours. He stated that they were short staffed that night, I told him no you were not and I began to explain to him what took place and that there were salesmen who were doing nothing, but was able to take care of the white couple very fast that enter the building about an hour after I did.

Also, I told him that I was waiting for someone to help me an hour ago before I talked to him. I told him I felt that they treated me badly because they saw that I was a black female and they did not want to help me, and he did not tell any of the sales people who was not busy to help me, instead he gave me a female (Hilda) who was very busy. Mr. Robert told me "that's not his problem" how the salesmen act because he's not like THAT ( what do that mean) racism right? and all he wants to do was to take care of me himself and put me in a SLK, I told him that; it is your problem and responsibility because he is the manager and the sales people are working under him, and he should not let those type of situations take place, it's a bad look for the company when a manager tells a customer that's not his problem.

He was very short, rude tone and arrogant. He was not professional to me or my son and he is someone who I would never buy a Mercedes from or anyone who works under him. It's sad that people from your company treat people who are white better and who looks like them with respect, my question is would your white salesmen treat a white women like the way they treated me? Remember our money spends the same way and it should not be base on the color of a woman skin or for anyone to be treated in a discriminatory way. I deeply believe that Mercedes Benz of Cherry Hill employees have a problem with minorities based on all my experiences. That problem need to be addressed and dismissed quickly.

Trust me, Mr. Robert was not sincere in apologizing for Mercedes Benz of Cherry Hill sales staff or himself, nor your company. An apology is not needed at this point! With that said I will never buy another Mercedes Benz from Cherry Hill and I will write a review and tell other not to go there. A very dissatisfied customer.

I'm an owner of an ML250 Bluetech, this car has been MB workshop since 28 March 2016, after being in and out of MB for same or similar fault over 2 months period in Feb and Mar. I now find myself forced to drive a hired Dodge ever since but paying monthly for a Mercedes Benz. MB refuses to hire an ML that I'm paying for. How can one deal with this matter legally?

I am living in Pune, Maharhstra, India. Gave my pet car for servicing with job cared filled up. Work to be attended wer: The water was leaking below the glove compartment. Due to this short circuit the A/c stop working. All lights were very dim. Plus change of oils, servicing, balancing and wheel alignment. I received first estimate for servicing. A/c and leakage was not mentioned. On enquiry apology was given.

After 40 days delay I personally visited the Authorised service Centre. Was promised action on water leakage and A/c Work. Another quote promptly arrived. Immediately I agreed to Pay. After another 3 weeks I was informed the front wind shield cracked so new one has to fitted. I asked as to why not claim from Insurance. Answer was nil. Another quote arrived for new front glass ,rubber lining and labour cost. I promptly agreed.

After a lapse of 3 mor weeks I was called to take the car. I waited for over two hours as they had not washed the car. On washing the car the water was still leaking from underneath the glove Box. The final bill was around Rs, 3 lacs .The car is still in service centre. The front glass was replaced -- why?