Pizza Hut Complaints Continued... (Page 11)

I ordered a large thin crust, half with pepperoni and sauages and the other half with beef and bacon.. along with some cajun fries, for pickup, from the store at the corner of 291 and 152 in Liberty MO.
Imagine my surprise when they opened the box and there was a pan pizza with pineapple on it.. so they had me wait in the store while they made me another pizza for 40 minutes, the whole time I'm watching the fries stand there and get soggy and cold, and being ignored when I kept asking them to remake the fries as well. They all, each and every one of them, had a "I don't care" attitude.. even the so-called manager.
Sometime between the time they put the new pizza in and the time it was done the old fries went away... but were never remade.
So which is it ? Am I supposed to eat cold soggy fries or cold soggy pizza ? What's the point of ordering online if they just go ahead and make what-ever pizza they want to make ?
At this point I'm done with your company... I was REALLY in the mood for pizza hut pizza tonight, but the piss poor service, and the inability to even make the correct order has me pissed off more than I can say.

I have been a customer of pizza hut for decades. I live a few blocks from one of your stores. My 81 year old mother lives with me and at least a couple of times per month we order 2 personal pan pizza's. It's just enough for both of us. I used to be able to reach the store and talk to someone there in person (54th/Pacific Ave Tacoma, WA) and our order was always delivered, even though it didn't always meet your minimum dollar amount. They did this because they recognized us as long time regular customers and wishes to provide excellent customer service. I tip well because of this. About a month ago I called and reached your call center. They refused to put my order in unless I ordered extra items to bring my dollar value up, so I asked to be connected to the store. I was on hold for 20 minutes. I hung up and called back and went through the same thing again. I explained my long standing customer status and that they have always delivered to my house and each person I spoke to said NO. They would not give me the direct number to the store, and after almost an hour I gave up and drove somewhere to pick up dinner.

Needless to say, I am very unhappy as is my disabled elderly mom. We have not attempted to order anything from Pizza Hut since this unpleasant incident and are not planning to ever again, unless I am able to reach the store and they will continue delivering our regular order. I am in the customer service field and did not appreciate the cavalier and dismissive attitude. You are about to lose a life long customer, but before I make that final decision, I thought I should let you know to see if you are willing to rectify the situation.

Thank you,
Linda Olsen

Went to use my StarCard and the line was down all of a sudden.

I work for Minova USA in Georgetown, KY. The Plant Superintendent, Amy Hall placed an order for 10 pizzas on Friday, 11/17/17 to be delivered on Saturday, 11/18/17 at 11:15 am. The following is text copied from her order verification email:
Begin forwarded message:
From: Pizza Hut <no-reply@orders.pizzahut.com>
Date: November 17, 2017 at 3:41:53 PM EST
To: <AMY.HALL@MINOVAGLOBAL.COM>
Subject: Thank you for your Pizza Hut order
Reply-To: <no-reply-pizzahut@quikorder.com>
Thanks, Amy. Your order will be delivered on
NOVEMBER 18, 11:15 AM
DELIVERY TO
150 SUMMER CT
GEORGETOWN, KY 40324
(502) 542-5611 YOUR PIZZA HUT
102 N BRADFORD LN
GEORGETOWN, KY 40324
(502) 863-9595
YOUR ORDER - 3171117144144001182024581
Placed on November 17 at 3:41 PM
1 Large Pan Pizza
Specialty Pizza: Chicken Supreme
Whole Ingredients: Classic Marinara, Green Peppers, Chicken, Mushrooms, Red Onions
1 Large Pan Pizza
Specialty Pizza: Chicken Supreme
Whole Ingredients: Classic Marinara, Green Peppers, Chicken, Mushrooms, Red Onions
1 Large Pan Pizza
Specialty Pizza: Pepperoni Lovers
Whole Ingredients: Classic Marinara, Pepperoni
1 Large Pan Pizza
Specialty Pizza: Pepperoni Lovers
Whole Ingredients: Classic Marinara, Pepperoni
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Chicken, Mushrooms
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Pepperoni, Italian Sausage
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Green Peppers, Chicken
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Pepperoni, Italian Sausage
1 Large Pan Pizza
Whole Ingredients: Classic Marinara, Bacon, Diced Tomatoes
1 Large Pan Pizza
Specialty Pizza: Supreme Pizza
Whole Ingredients: Classic Marinara, Beef topping, Green Peppers, Mushrooms, Red Onions, Pepperoni, Pork topping
Special instructions: Call 502-542-5044
Order Total: $103.76
Payment Method: Credit Card
(REMEMBER: Your credit card transaction will be processed by your Pizza Hut location and you must present your credit card to the driver at the time Pizza Hut delivers your order for a credit card imprint and your signature.)
Pay by Card. Please have your credit card ready to show your delivery person so that we can complete your transaction and get your signature.
Please Note: The Estimated Time listed above is an automatically generated approximation of when your order may be ready. If you require a more exact estimate of when your order will be ready, we recommend that you call your Pizza Hut restaurant directly. The Pizza Hut name, logos and related marks are trademarks of Pizza Hut, LLC. Third party trademarks are owned by the respective parties.
©2017 Pizza Hut, LLC., 7100 Corporate Drive, Plano, TX, 75024, USA.

When the pizza hadn't arrived by 11:20, I called and pressed 3 to speak to someone about an order in process. The woman assured me the pizza had left the restaurant and would be there shortly. I inquired about a discount, and was told if it wasn't there shortly to call back. I did. This time I received the store manager who again, said the pizza had left the store. I asked her to check with the driver and I would wait. She put me on hold for 7 minutes (the time it takes to get here) and never returned. I called back. Another woman answered and told me she heard the manager yelling at someone and she would not come back to the phone. She also told me the pizza had not left the building - that she was LOOKING AT THE BOXES.

When the pizza finally arrived, I called the store again and got the manager. I asked her to give us the pizza free, as it was over 40 minutes late, we had been "misled" that the pizza had left twice before it actually did, and also because she had told me she had tried to call Amy Hall when she knew the pizza would be late. As you can see on the special instructions, the phone number was listed for her to call. She did not call that number and Amy Hall was not in Georgetown - that's why she left the number on the special instructions SO IT WOULD BE SEEN. Also, she only tried to call Amy at 11:06 - 9 MINUTES before we were expecting delivery.

Following is the transcript from her calls to Amy:
FROM: 502-863-9595 11/18/17 11:06 am
"Hi Amy this is manager over at Pizza Hut I'm just calling to let you know that we had some computer issues and we were unable to clock in so um we were unable to get started with your order um we got in in the oven now so have it to you as soon as possible OK I just wanted to let you know that it's going to be a bit OK if you need to call back number is 502-863-9595 thank you..."

FROM: 502-863-9595 11/18/17 11:32 am
"Hi Amy this is pizza again I just calling to let you know that I'm putting a credit on your account for order being late today um i also wanted to let you know that um if you can possibly give a phone number for somebody who's going to be on site to receive orders that way and if you happens in the future we can call and let them know um I just got a very mean phone call from whoever is there to receive the pizzas and I had no idea how to get in touch with anybody other than this phone number that's listed under customer information and i tried to explain that to her and she blamed for her the plant being shut..."

Again, the phone number was there under special instructions which they SHOULD HAVE READ when they were making the pizza. And, WHERE IS HER APOLOGY??? She took no accountability for this disaster whatsoever, she made no effort to apologize for the tardiness, she even lied about the pizza being on its way, and she called ME MEAN? I had to make 4 calls for this pizza while waiting - it had been ordered more than 20 hours in advance. Two of those calls were because I had been put on hold and once they laid the phone down and never came back. There is no excuse for her behavior. This company has ordered a LOT of pizza in the past from your company. The plant was shut down 25 minutes waiting on pizza that was promised first to be delivered by 11:15 and then twice more to be on it's way when in fact, it had never left the building. From my GPS, it is 7 minutes from your Georgetown store to our plant.

I have copies of all the phone calls and times to document this and would be happy to provide them to you if you send me an email for submission. I was pleased she discounted the pizza, but I feel we deserve more because of all the reasons stated above. We will not be using Pizza Hut for the employees again until a better resolution has been made.

Sincerely,

Mary Howard
Quality Coordinator
Minova, Georgetown KY
502.868.6249

My family was asked to leave the 2134 store in Tupelo, MS on November 18, 2017 by general manager Elizabeth Althouse for inquiring as to why we had not received our order after 2 hours. The police were called by this manager and told that we had been in her store too long and needed to leave. She was very rude and disrespectful to our family and would not give me her name and refused to talk to us and asked us not to make a scene in her store. All we wanted was to wait and allow them to make our pizza so that we could feed our children who attended the birthday party. She should not be in a management position if she feels it is ok to treat customers this way. We were humiliated when we did nothing wrong. I am extremely upset and have since filed a complaint through the Better Business Bureau. I just want the company to know that we were treated unfairly and humiliated. All she should have done was to say "I apologize and will gladly remake your order" we would have been fine with that. We were unable to have our party and on top of that spent at least $150 on party supplies and had to leave them in the store because we were asked to leave. We need to be reimbursed for our supplies and would love some pizza so that we can maybe try again to make a special day for my nephew.

my pizza was cold and they was so rude never going back ever .

As of NOVEMBER 9th, me & my brother had ordered 2 large Delivery- Pizza's from Pizza Hut location ;2700 Gallatin Pike ,Nashville ,TN.37216 ....when the delivery person arrived, he had 2 Med pizza's ... me and my brother told the delivery person that was NOT WHAT WE HAD ORDERED.....the delivery man called to the store and explained the order was NOT CORRECT..the Manager told the delivery man that's what we ordered,,,this went back & forth for OVER 25 MIN.!!!! finally the delivery man handed me his phone to speak to the Manager myself...I asked for his name ,it was Wisely Pruitt , I asked him to just make what we had ordered and why was he being difficult and ARGUING WITH A CUSTOMER ,instead of just saying NO PROBLEM we can make you your correct order ...but instead WISLEY PRUITT KELPT ARGUING basicly CALLING ME A ( LYE ) of what I had ordered!!!! I told him that I WAS APAYING CUSTOMER AND I WAS NOT GOING TO PAY FOR SOMETHING I DID ( NOT) ORDER !!!!! instesd of him RESPECTING ME AS A PAYING CUSTOMER,WISLEY PRUITT REFUSED to make me a SATISFIED CUSTOMER ,he had YELLED AT ME OVER THE PHONE WHILE REFUSING TO CORRECT THE SITUATION at hand.....I had asked him for a complaint no. he replied ,there's NOT ONE for me to call ,which I found that NOT to be TRUE !!! I have never had a place of business that REFUSE to correct and to SATISFY THE PAYING CUSTOMER ,instesd he wanted to keep ARGUING !!!!! I asked him OVER & and OVER ,AM I NOT THE PAYING CUSTOMER ....JUST PREPARE ME A CORRECT PIZZA , HE still ignored ME and my request ...WISELY PRUITT need a 101 in CUSTOMER SATISFACTION and go to a ARGUE MANAGMENT CLASS FOR A WHOLE YEAR !!!!! OR BE TERMINATED !!!! WISLEY PRUITT IS TO( GHETTO) and SALVAGE for me,I will make sure my MONEY GOES else where when it comes to a PIZZA , IT IS MANY OTHER COMPETITERS for me to CHOOSE FROM,with pleasure,after this GHETTO MANAGER EXPERIENCE ENCOUNTER !!!! I WILL NEVER RECOMMEND PIZZA HUT IN THE HOOD !!!!! JUST PITIFUL ON ALL LEVELS.

This complaint is in regards to the Pizza Hut in Wheatland Wyoming (#007554). I have never ever had such a horrible experience at a Pizza Hut. I am livid!!! Today, my co-workers and I went to have lunch....we were the first ones there....no one else in the whole place. We placed our order....which was boneless wings, garlic knots, pizza rolls and bread sticks. 45 minutes later the waitress/asst manager brought us cold wings and nothing else. She said it would still be a few minutes for the rest. At the end of 1 hour and 10 minutes......we still did not have the right order. No bread sticks....got charged for them though but got credit for garlic knots and we had to take it all to go because we were already late back from lunch. This is just ridiculous!!! Not only did we lose time at work....we had to work the rest of the day hungry. Please do something this. Thank you for your time. Shirley Lenz

having to my family to pizza hut for a celebration of a family birthday i.m not very happy with my visit and sevice with waiting for are orders having our main courses brought while we was eating our starters waiting for garlic bread when are main had been brought what they had forgot to bring and make and brought one piece what was very small the pizza toppings what was very little of them on the pizzas the restaurant was under staffed so i will not be visiting pizza hut again me or my family and friends

I want to make a HUGE complain about the order in subject and ask for the refund!!!

I’ve ordered pizza at 8pm, as you can see from the image attached, and around 9.10pm I was still waiting for my pizzas so I’ve called the restaurant asking information about my order. They told me that the delivery should have been here soon. So I said ok no problem and I thanked the person.
At 9,30 I rang again, as I haven't received my pizza yet, and the person at the phone told me that the delivery went back to the restaurant because he forgot the receipt with the address on it and that he should have been here soon. So I replied saying that if he would have been here in max 15 min I would have cancelled my order.
At 10pm I called for the third times MAKING THE SAME complain about the awaiting pizzas and asking for cancelling my order and having the refund. The person at the phone said that the driver was out to deliver the pizzas but I replied that I didn’t want my pizzas anymore, after have waited 2 HOURS for 2 Margherita. UNBELIEVABLE!!! He told me to ring the restaurant tomorrow and speak with the manager and in the meanwhile send an email to the customer service making a complain and asking for refund to you.

I WOULD NEVER EVER ORDER PIZZA FROM PIZZA HUT ANYMORE!!! 2 HOURS FOR 2 PIZZAS!!!! AND THE RESTAURANT IS ONLY 10 MIN FROM WHERE I AM!!! I’M SHOCKED!!!! UNBELIEVABLE.

That said, I DEMAND MY MONEY BACK.

Look forward to hearing from you as soon as possible.

10-3-17@ 600pm watress ask for drink order/ water went to salad bar mad a bowl & then to pizza bar- table no drink yet. Eat Salad &three slices of pizza. Had to get an attention of other water he come over and ask what I needed.@ and I said what do you see is missing here & he look dumb founding . Not to even to notic that there was no glass on the table - I said I order a glass of water.. & I said how a bout slapping the waitress & tell here to do here job . In an kidding mainer 10:min. Latter I finly got the water by this time it's 6/7 slices without any thing to drink. I was Ignore - no refills / plates - boles - paper & discard food -clears from table. went to pay bill was ask how was every thing I replied service sucked- and there were 6 to seven people standing at the reg and young person - Mail said that what I had said to water was offensive. And that t why I was Ingored . Do thes young kids today think life is an bed of roses & cant Handel a little sarcasm-kidding then they in for an rede awaking. What every happen to customers servi. Note to complaint Dept. I did apologize to young man and every one stand there even the young lady waitress. PS here are the pictures

I frequently order from Pizza Hut on North mayo trail. Pikeville ky. It's usually delivery. The last 4 times I ordered cheese sticks I received bread sticks. Cheese sticks are more expensive and I don't like bread sticks. I could overlook once but 4 times tells me they don't really care. Anyway to fill the order. Delivery person is always great and everything else is good. They just can't seem to be able to tell the difference in bread and cheese sticks.

the worst service ever, I placed my order online at 1100, call the store around 1230. THE manger told me that the order was brought back to the store. I asked why didn't the driver call me when they were in the lobby. Then the manger stated we can deliver it in 45 minutes, so I asked why 45 minutes if the driver just retuned it. So I assume the pizza was never made. As I am typing this message I still have not received my pizza. The day I provide lunch for my co-workers this happens.

Credit Card payment of $18.33will be charged
Total does not include tip. Please remember to show your appreciation to your driver. If paying with a credit card, you can add a tip to your total when signing your order receipt - cash is not necessary
Confirmation Number
3170921100305001184014523
Order Date
Thursday, 09/21/2017, 11:03AM
Scheduled Delivery Time
Thursday, 09/21/2017, 12:49PM
Delivery Address

3506 Tyvola Rd
Charlotte, NC 28210

as you can see the time for ordering and delivery It is now 1:53, our lunch time has passed no one has had lunch because the store still have not delivered the pizza. I called 3 times with a reply the pizza is on the way.

this is the worst service ever I will no longer use your company far any more of your services.

When I placed my order at the store and I waited about 15 minutes. My pizza was ready but the cashier missed one of my order and I asked as where is my cheese sticks. She said she forgot to add that order. It was big disappointed as I like to eat my pizza very hot. She placed other order and made me pay for her mistake which is ok. I asked as how long will I have to wait for cheese sticks to be ready and she said it would take about 7 minutes. I sat and waited more than 15 minutes. When my cheese stick ready after 15 minutes and I checked the cheese sticks and it looked very OVERCOOKED as it was very dark brown and hard.. I was so angry!!! My dinner turned horrible.... no pleasure!!

P.S I tried to enclose a picture of cheese sticks but appear to me that your web site is not working correctly when I picked a picture to download but it came out as a different picture.

An hour after my delivery was supposed to have come, I called to see why it was so late. Paul, who identified himself as the shift manager, gave me 3 different excuses as to why my food hadn't arrived and they were all MY fault. His disposition was rude, argumentative and defensive. No solution was offered until I asked if he planned to resolve my order not being delivered. At that time, he told me he could discount my order since 'That's what I was getting at anyway'. I told him no thank you. I typically order pizza or other menu items twice a week from this store. Never again!

1. 90+ minutes for my pizza and chicken
2. food cold
3. wrong chicken (wrong sauce)
4. 90 minutes to get replacement chicken
5. surly person on the phone

Complete failure of service, super disappointed. I want a full refund for my order (24.65) and I want coupons for future orders - absolutely ridiculous you charge delivery charge and give such pathetic 3rd world service.

Feel free to call me - 818 516 1200

No need the picture says it all. These wings were not cooked at all.

Visited Pizza Hut in Humacoa Puert Rico on 08/05/16 at about 5:30 pm. I went in the store and placed an order. The employee ask me if I had a coupon. I told her no. While she was placing the order I verified my purse and indeed found I had a book of coupons they had given me on a previous visit. The employee had already placed the order, but she said it was a ok she would cancel it and process a new order with the coupon. She called the store manager who came with and attitude and rudely ask her what she wanted.

The employee explained the situation. She looked a me with an attitude and told me I am going to do you the favor this time but next time you come in you better notified first that your going to use a coupon. I told her what are you talking about that your going to do me a favor I don't understand. She told me again that she was going to do me the favor. I told her once again I did not know what she was talking about. The store was full of customer and it was very embarrassing for me.

Seeing the attitude she had towards me and the employee I decided to leave the store. I am not used to use the so call coupons. She acted like if I was asking for free food. You should look into this and what kind of people you have employed. I had visited this Pizza Hut in the past and the employees have been very polite. I can't say the same for the manager that was that day in the location. Unfortunately I did not get her name, but I guess that with the time and date provided you will be able to contact her and tell her how to treat people with respect.

Pizza Hut located in Humacao Puerto Rico near Sam's Club.

I placed an order tonight August 3rd 2016 4 the 2-inch 1299 Pizza for delivery. The driver came out and I missed him I didn't hear the knock so I called. And when I talk to I guess the shift manager there he told me that someone came ten minutes ago he was going to have them come out and run the same order but I did not want the same order and I apologize for having the driver come out and I would like to place another order. He put me on hold for about a minute or two then he came back on and said he can not have his driver come out again until our apartment.

When I asked him why he said because it's not safe for the drivers to go to the same address more than once in the same time period. So I asked him if I place the order online again is he going to cancel my order and he said if it's coming from my address yes he will or I can come pick it up. I was very upset because his demeanor over the phone was as if he did not care about my apology and he didn't have time for it. I just want to know is that Pizza Hut policy. And I informed him that I order there frequently I know at least more than 3 times a month I was very unhappy with the way he handled the situation.

I placed an order online for four medium pizzas. Three of the pizzas were hand tossed and one was thin crust. Once I arrived home, I was highly disappointed that all four pizzas were hand tossed. They never read the special requests such as pizza well done, extra sauce, light aauce, etc. Every time I visit the Pizza Hut in Minden, LA, my order is either incorrect or the quality of food is lacking.

Every time I order from this location it's a problem. They don't get my order right , it takes too long for delivery like 2 hours. I ordered my pizza at 7:41 p.m. and it's now 9:38 p.m. and I still haven't received my pizza. Then when it gets here it's cold. Once I even had the driver to tell me he had to go back and get the rest of my order from the restaurant. I order extra cheese and I don't get it. I even stopped ordering from Pizza Hut and started using Papa John's, but I decided to use them again and I'm getting the same bad service. I need to be compensated for my getting such bad service when I was a regular customer. I am located in Meridian, MS. The store I'm referring to is on North Hills Street.

I ordered dinner from one of our Pizza Huts here in our town. The driver who delivered it to our door was covered in either cat or dog hair, his shirt looked like it was alive there was so much hair on it. The third bite of pasta my husband took he found a six inch hair in the food he was eating. It was from someones head. I will never order again from Pizza Hut. It was disgusting.

On Tuesday June 28 I bought super supreme and buffalo wings on El Camino and Northgate store. The buffalo wings smells spoiled. It smelled like spoiled chicken meat. I didn't have time to go back and complaint about it. I still have the chicken to prove it because nobody wants to eat it. I dont want refund, I just want Pizza Hut to serve fresh food.

I called in to order a pizza on 6/7/2016 @6:54pm. I specifically informed the employee I Absolutely don't eat pork and I want to order a large stuffed crust cheese with hamburger xtra cheese pizza. When I picked up my pizza the 1st time I doubled checked to see was my order correct but when I opened the box, there was no hamburger on my pizza so the employee apologized and offered 2 prepare another one with meat on it.

When it was "So Called Cooked Fresh" I got home ate 2 pieces but realized the meat tasted bad and 1 1/2hr I became extremely ill. I have severe vomiting and extremely bad stomach pains. If I'm not feeling better I will have to go to the hospital.Attached below is a picture of my receipt of purchase and a pic of the meat that Supposed to be hamburger. I plan on having this meat examined by a lab and pray this experience happens to anyone else.

We ordered pizza and wings and from our local Pizza Hut in Austintown Ohio. First let's start off saying the pizza was great and everything we order was there and right. But when we got to the wings we were really depressed. The wings were so small the mushrooms were bigger than the wings. Thanks for understanding my concerns. I have added a picture.

We order 2 pizzas wings cinna sticks soda and in the cinna stics there was a sharp piece of plastic in a piece of bread.

Pizza arrived in bad shape. Manager on duty didn't want to help nor would the store reimburse me for my trouble. The manager and driver was rude and the service was horrible. Food was barley warm and it was delivered in the back of a pickup truck.

I'm not usually one to complain, this is actually the first time I've done this, but the pizza arrived with the cheese and pepperoni smeared across to one side, the sought seemed undercooked in the middle and while I don't expect pizza to remain horizontal when held but each slice drooped like it was reaching for the floor. I was really looking forward to pizza cause I love Pizza Hut, but I can't eat this and I'm not pissed or anything, it happens. I also have major anxiety over talking to people on the phone so calling the store that delivered isn't an option, I also don't like confrontation. But I would like to see if I could get a refund of some sort. Thank you.

I would like to make you aware of a situation I experienced while dining at Pizza Hut in Silsbee, Texas. Last Friday, around 9:30 pm, my family & I finished our meal & everyone but myself left the building. After exiting the restroom, the Assistant Manager, Thomas Griffis, was cleaning the table, yelling profanities directed towards my family & I. It was very dramatic & unnecessary to curse & call us F**king Faggots, among other things...It was not our intent to leave a mess, & I really do not think we did, but I am very glad that my children did not hear this language. This employee either does not appreciate his job, or is just downright hateful. He obviously does not like wiping a table & has very little respect for customers.

After he finished his "fit", he did notice me standing there. I simply told him how unprofessional he behaved. Mr. Griffis had no words or apology, so my family & I left. I'm quite certain that this location condones this type of behavior, if Mr. Griffis is in fact a manager, judging by the loud & vulgar conversation of another employee who was visiting with a friend, on the clock. The main reason for this letter is to simply make you aware of the kind of people running your business. It's these types of people that make customers seek other places to dine. Feel free to call me & discuss any details more thoroughly. Thank you for your time.

Over two hours and counting for a pizza delivery. I called the store and the lady said the driver left at 8:10 for delivery; an hour and some change later, still no pizza. I'm hungry!

I ordered a pizza online for the first time ever. After waiting in the living room for over an hour I realized it was taking way to long. So I called and they said that my card had been declined and they canceled my order. First there was nothing wrong with my card. Also they said they had tried to call but that was nearly an hour after I had ordered. Why would you cancel an order without trying to make the delivery and obtain cash. Which I would have been fine with. I was so upset I didn't even want it anymore. The only reason for that card to be declined whold be if they put in the wrong info. I'm so disappointed with my first attempt at online ordering. And on top of that they weren't even apologetic.

Order at medium pepperoni for my grand kids at 5:30 pm on 3/19/16 from the Chesapeake Square Pizza Hut in Chesapeake, Va at 6:30 delivery person arrived with a medium sausage pizza. My son told the driver that the order was incorrect and told the delivery person that we did not want the pizza. The driver said he would return with the correct pizza. An hour passed and my daughter call and the pizza manager said that they would now make us a pizza and deliver it, no consideration for the fact that 3 hrs. Had now pasted and no pizza.

I know what good customer service is, I am the Group Superintendent at the largest government shipyard in the nation with over 1000 workers who work for me. The United States Navy is my customer. My 4 year old grandson heard the manager on the phone and said " Papa she(the manager) is a bad person". Pizza Hut should be ashamed of this kind of service. They can keep the pizza.

I would like to know why the west stone drive pizza hut will not deliver to my home,its only 3.6 miles. Please let me know.Thank you.

I ordered my food and it has been over an hour in wait time. I called to ask for the reason for delay and the individual relayed that wait times have been extended to an extra hour due to only having two drivers. The picture uploaded shows the store and time ordered as well the time this email was drafted.

We ordered a large thin pepperoni and bacon pizza and a hand tossed Pepperoni and cheese pizza. My husband went to pick them up upon getting there he paid for the order and was given one pizza, the thin pepperoni it had no bacon then 8 minutes later he was given the hand tossed pizza no extra chees only the pepperoni. The service was rude. More than one employee was talking on a cell phone rather than working. Instead of offering to redo the orders the cashier offered to take 3 dollars off the meal. Which honestly was not the point.

They not only got the orders wrong, they gave half of the order before the other half was even done cooking. This is not the first time that we have had issues with the service there. On occasion there have been someone's children behind the counter I assume because an employee needed a baby sitter. Our pizza was not as ordered and as you see from the pictures not even what most consider standard product from Pizza Hut. I am a previous employee from years ago and I never saw our store in Suffolk Va, give such poor service as I have now on 2 occasions from the Franklin Va location. The store was located at 1394 Armory Dr. Franklin Va.23851. Our ticket was #94, server was Damian date and time- 2/27/2016 5:38 pm, Husband paid with his credit card. $27.37

I would expect not only better food but much better service for that amount. I certainly hope that someone steps in and does something to improve the quality of employee and service this store has. If that improves the food will.

My family and I were visiting family here in Shelby ville. TN. Before heading back home to Waynesboro, TN. We decided to stop by pizza hut before our two hour drive home. We arrived at 7:05pm we ordered our food at 7:12pm and did not receive our food until 7:54pm. Which by that time my kids were already tired and getting grumpy. I have four children. So we had to throw it all in a box to take with us.

We never once got a refill or anything and paid a $54.24 bill. The service was rude and hateful and we also had another couple that came in right after us and after asking how long we had waited on our food, we told them and they left right behind us . The service was poor. And when asking for a corporate number before leaving the manager was very hateful and said she didn't have a number for me maybe I should look online.

We will never be going back there and I'm going to be sure to recommend to my family to not visit the pizza hut in Shelbyville, TN again. I am very upset my kids didn't get to eat. I would appreciate a reply in my email so I know you have received my message.

I placed an order online, and received a delivery time. 25 minutes after the delivery time I called the store to inquire regarding my order and was treated very rudely, the manager said when my order is delivered it would be accompanied by a $5 credit on my next purchase. After waiting an additional 30 mins I called back to get an ETA on my order. While waiting on hold I received my order, over an hour late, cold, and with no credit (I received my at 3:43p.m.).

Speaking with the manager I was rudely addressed and told "we don't give credits and you'll have to call the office if you want one". I am NOT happy and will not be ordering again. I would like a refund on my order of $27.11. See attached email for order details as well as time.

I placed an order at store #032007 on antonio parkway in ladera ranch, CA. I ordered ona large garlic knott crust pizza at 12:35 for delivery. Order was for 24 becker drive, ladera ranch. Under the name emily cappasola. Estimated delivery time was 12:59. Our address is literally on the other side of the street from the pizza hut. At about 1:25 (almost an hour since placing) i called to check on the delivery status, she told me the driver had it and it was on the way.

The pizza did not arrive until about 1:45, the driver was an old man i do not blame him for this. But on top of the delay, the pizza was room temperature. I did not want the hassle of getting another one and waiting i just microwaved it. Im not one to make complaints and we order pizza hut often but this was a bad experience for a delivery 2 minutes away.

My brother Jaspreet had ordered three pizza pies. Two medium pizzas for $6.99 and and one large pizza for $7.99. I was really disappointed on how my large pizza came. It was burned and uneatable. I would like some sort of refund back.

I called in a pizza order on Sunday night (1/24/16) and upon arrival i waited in the drive thru line for over 10 min. I finally got fed up and pulled around to go inside and pick up my order. After going inside the waitresses ignored that i was there and i experienced another 10 min. wait to be able to pay for my order. I'll be damned if i ever go back during the evening hours again and i will be sure to pass that warning along to others. Guess what? After arriving home my order was not only very cold but incorrect. I'm Done with pizza hut in the pm.

Ordered two pizza's one pan supreme and one sausage and pep. I also ordered a beer and cheese bread. While we were waiting others came in and we saw that people that came in after us got there food. Then I had to go to the bathroom and I almost got sick. I did not say anything to my wife about the floors in the restaurant for I wanted to have a good time. You, will see in pics floors were dirty, bathroom dirty.

After 20 min. I got my supreme and under cooked, and they made the wrong order for my wife. I had to wait another 15 min so we could eat together. Buy then I had my fill and asked for a box. We did tip do to the fact that I understand that people that are severs in a restaurants make money on tips. The only reason we tipped is so I could send this to you and for you to clean this place up. (One other thing the tables need to be cleaned with a hot wet cloth, not a dry cloth)

We order pizza every Wednesday night. In the special requests box I indicate I would like it cut in squares instead of pie shapes as it's easier for little kids to eat. Every Wednesday night it comes in pie shapes. Even though the manager there know we ask for the squares cut the employees don't read the order carefully. Last week when we arrived the manager told me the guy didn't cut it in squares but they had put another pizza in and would be about 3 minutes. He also offered me the other pizza cut in pie shape for free. Will the guy cutting it some how turned the pizza upside down when he put it (cut) in the box. He spent the next 15 minutes or more trying to put it in the box and arrange it in like a pizza (he wasn't the best at putting the pizza puzzle together.

I go home, which is less than 5 minutes away from the store with a cold pizza that was a big mess. Most of the cheese was pulled loose from the crust. So I got the pizza I ordered cut in squares that was a mess and cold and a pizza cut in pie shapes that I had asked not to cut that way and that was the only eatable pizza. Also we also other the wings special and ask for boneless wings and for two times in a row got home with bone in wings. We have two pizza huts in town but the other one is on the other side of town and takes about 15-20 to get to with traffic. I plan to not order from the convenient pizza hut anymore because I am tired of my order being wrong. I shouldn't have to go out of my way to get my pizza orders every week. I am not impressed with the manager that is there in the evening. The store I am talking about is in Oshkosh, WI and is on Jackson St.

I placed an order for carry out. When I went to pick up the order, the cashier almost forgot my pizza. After getting what I believed to be my entire order, I headed home. When I got home I realized that you had forgotten my wings. I attempted to call the store, but the line kept giving me a busy signal, sometimes immediately and others times after 2 or 3 rings. Ordinarily I would have just gone back up to the store, however, the weather is horrible, which is why I decided to pick up the order while I was out. Attached is a screenshot of my order.

I live in new milford. You have a location in bergenfield (one town away) and hackensack (roughly two towns away) in new jersey. And neither of them deliver to me. My friend, who lives in the same town, managed to get delivery to her house, yet mine is now available? In the same town? Thats not right. So i ordered from dominos instead because they're in bergenfield (one town away) and have no problem delivering. Not only that, but my friend got her pizza today, and it was under cooked.

But i will not complain on her behalf. I am just very upset that two people live in the same town and yet one can get delivery and the other cant. I even called to make sure, and this woman answered the phone who sounded like she didn't even want to be there, and when she told me she couldn't deliver i didn't get any apology or reasonable customer service after the fact. Will never go to your establishment again.

I ordered 2 med pizzas from 888 Murfreesboro Pk at 4:30 Monday evening. One was a Hawaiian and the other was a meat lovers. The Hawaiian had jalapeños and the meat lovers had only sausage and pepperoni. I order from this location often and love Pizza Hut which is why I was disappointed with this particular experience. I very much dislike jalapeños and I do not see why I should pay for two pizzas that were wrong orders.

The place is a complete dump. Has been for awhile now. It takes 1-2 hours to get a carry out pizza on a weeknight not even a weekend. Pizza is always messed up or not good at all it's always to greasy and half cooked. Booths and tables are digusting and filthy. Makes you not even want to sit down or if you do you want to take a shower as soon as you leave . Ceiling tiles falling down bathrooms filthy I could go on and on about this ridiculous place. It needs new management or just needs to be shut down. I will drive 45 mins out of the way if I want Pizza Hut again. Will not be back to the new Albany one until something is done

I placed an online order and received the confirmation email stating it would be 15 minutes until it was ready. I showed up to the restaurant after over twenty minutes and stood at the counter. I stood there for over 10 minutes while several employees working never even acknowledged my presence. It wasn't until the delivery driver came in and asked if I had been helped was I waited on. I told him no and was told my order would be yet another ten minutes wait.

About five minutes later, I hear a crash and it is one of my pizzas falling off the oven conveyor and onto the floor. This was due to the employees (which there were four of) not paying attention. They seemed to be overwhelmed and I don't know why. They were not particularly busy. There was only one family in the restaurant dining in, and the waitress when not serving them, was standing around doing nothing and taking the occasional phone order.

After a total wait time of over an hour, (over thirty five minutes of which was spent in the restaurant waiting with my restless 4 year old daughter), I received my order and was given a small discount of a couple dollars. I found the staff at this location to be incredibly rude and poor at customer service as well as either inept or poorly trained. This is the only location close to me, and this will be my last visit there. I am honestly perplexed as to how this location is still in business. Very rarely do I have an experience so poor that I am compelled to send feedback, but this was terrible.

Ordered a veggie pizza from Pizza Hut but pizza delivered was with meat it in. This was really annoying and disastrous when we do not consume meat and children are allergic to meat.

I have no rating for the Pizza Hut in Fort Morgan, Colorado. On December 31, 2015 we entered Pizza Hut to dine in. We were just about sorted when an employee walked up and said "the dinning area is closed for the night". And she walked off. There were no apologies or any notices of any kind. We were treated rude and will not go back or order from there again.