Pizza Hut Complaints Continued... (Page 7)

I order online & was highly disappointed. I spent $44 dollars & I didn't enjoy my food first my order was warm not hot & I stay right around the corner, my food on had 6 wings & I had brought an 8 wing order the sauce for the breadsticks where watery & I really am unhappy with the food I didn't even eat. I will never order from Pizza Hut again online

Your TV commercial has a teenage girl exclaiming “O my God!” over a pizza crust. I am a Christian and believe we should not use God’s name in vain. Please respect Christian values and edit that exclamation to “O my gosh!”
I will not buy Pizza Hut until you do.
Thank you.
W. Krug
Clifton Park, NY

Ordered pizza at 9 pm delivery said it would get here at 10:05. Pizza arrived 30 minutes late and was extremely cold. My experience had been terrible and I deserve a refund for this cold pizza.

I order basically the same thing when I order (might change up the flavor) 6 pc wing and fry. I ordered 6 pc garlic Parmesan with lemon pepper fries and side of ranch just a few days ago and amount was $12 and change. I added tip to equal $15. Today I go to order the same thing because I did enjoy it last time and the woman who took the order said it would be $14.98. I asked why the price difference and she said delivery charge went up 29 cents. Ok mathematically that does not add up. I said to cancel my order and I will order else where. I am not sure if the employee’s are making their own prices and pocketing the difference because that’s how I felt. It’s a shame because I did really enjoy Pizza Hut until now.

I was charged for a order I didn't order you owe me $17.83 cents it was put on my credit card 12/12 / 2018 I believe have screenshot and a credit card ( debit card ) as my proof This better get resolved. I have contacted you 10 Times I will have the bank handle it next...

My complaint has to do with your online Customer Service rigamarol!
I filed a query and was given Case #168577 on a no-reply email, which said another email would direct me to help.
That other email said I must enter email address and a password, which did not go through.
So I'm back to square one without any help.
How about an email to answer my initial query without all this carrying on?

My order number is 4749415 and order time was 8:24 pm and delivery time 8:54pm after doing repeatedly call on customer care ...and lastly at 11:15pm I was informed that my order was cancelled due to some technical issue....Bulshit

I ordered a pizza for delivery. Never got a call or knock on the door. 2 hrs later I finally got a hold of someone who would listen to my complaint. They said the delivery driver brought it back to the store. What the heck?!? Ordered Sunday, February 10, 2019 from the Bloomington, MN location. The guy also said my money would be refunded with in 24-48hrs. Well that has passed by almost 5hrs. What a joke!

Ordered a supreme pizza Sunday evening for take out, got home with it & it certainally was NOT a supreme, not sure exactly what it was! It was overdone with nothing on it but cardboard pepperoni, at least we think it was pepperoni, hard to tell. We were unable to eat it. I can not imagine sending something so pathetic out. Shameful! So disappointing. We just relocated to this area & really looking forward to a Pizza Hut pizza. ☹️

Hello

We ordered take away pizza, when we opened the pizza boxes one of the pizzas was burnt ( please see attached image). Also I selected re order from a previous order and to my disappointed it had a garlic and herb dusting on the pizza, this wasn't on our previous order. We were very dissatisfied with the pizzas we received. I look forward to your response

Kind regards

Sarah

Ordered two cheese pizzas that taste like they came off a buffet table that had been sitting for over an hour, thin hard crust, hardly any cheese and over browned.

Yesterday I ordered 2 medium pizza the $5 when I took a bite it tastes different. So I look at both pizza no sauce i called the pizza hut talked to manager out me in hold for 8 minutes really. Finally talk with him and explain to him he's ok that give me 2 large pizza and return the other two pizza so he could see. And drive supposed to take them back. The driver came have me the two pizza and I have him back other two. 39 mins later when I went outside i saw the two pizza boxes on the streets behind the car's. Just like he tossed it out in the streets to me that was really inorgorance that young Mexican driver did. I called back the manager told him he was sent the driver to get it but it's still in the streets. Now this pizza hut i ordered was at 47th Damen back of the yards.This is why I rather ordered from lil
Ceaser the two large pizza they sent finally sauce they did put sause on this time but the crust suck. This pizza hut has issued no more i ordered pizza hut it will be boneless wing's cause my son like them. Hopefully this issued take care of and the driver . Again this on 47th Ramen that why my husband don't order from no more it took 45 minutes and the ride was messed up and cold. So he cancelled his ordered. That's shamed this pizza hut don't care but there's lots other pizza to eat. Thanks Tisa

I went ahead at-11 one one North Fairview Drive in Rocky Mount North Carolina order a hand for medium cheese. Waited for almost 30 minutes before the pizza was ready got home get ready to eat my supper. Gave me I had a thin crust cheese pizza I called and on the explanation if they could give me was there was running out of dough. I do not think that is a good excuse not giving me what I ordered. I spoke to the manager and we said that there was making them so fast that they ran out of dough. Only do that on Friday Saturday and Sunday I don't think that's proper business for the customer thank you

The pizza hut in yukon is absolutely trash. The female that addressed me when i came in immediately had an attitude. I even saw her say something under her breath. She was rude when asking me the name on my order and acted like she didn’t want to be there at all. By the end after I got my pizzas i asked her if i could speak to her manager and she told me that she was the manager. Her name was michaela and she was rude throughout the entire process. they need to hire staff that actually cares and it’s rude to their customers

When I picked up my pizza from the boulevard & 33rd store in Edmond Oklahoma I could smell one employee in particular and I worry about the cleanliness and hygiene of the staff who are handling my food. His body odor was overwhelming and filled the small lobby. Frankly it put me off my appetite and I will not be returning to this location.

So what a joke you take money from my account, we sit here for 40 minutes waiting for food we have payed for.
Then when we ring we get a child with no idea what to do and then tells me his manager is out. You have no idea where my money is or my pizza is WOW
At least this will look good on facebook

Ordered pizza online total came up to 34$ my credit card got charged 51$. Talked to the sturgeon bay Pizza Hut and they told me there was nothing they could do. Contact corporate. The least they could have done was offer a free pizza or two. It’s customer service. They won’t refund my money or give me a credit on my account for the 20$ difference

I placed an order online on Saturday 2/1/19 My email confirmation said it would be 25-35 min delivery to arrive at 8:15 pm at 8:45 I called to ask where my pizza was, and the manager said it's on the way. I said it was supposed to be here by now I need to know where it is. I have children to feed that need to go to sleep. She was very rude and said you can't get a free pizza until it's been over an hour. I said I’m not trying to get a free pizza, but I want to know why it's not here and being that I'm the customer spending money you should be more empathic to the situation. She then started to argue with me and hung up in my face. Her name is Elana. The receipt says unit #004122 the phone number for the store I called is 901-309-0612. This manager was so unprofessional and rude. She said they messed up my order at the call center quoting me the wrong delivery time and that they were on a 90 min wait. I told her several times I didn't order through the call center. I ordered online, and it said 25-35mins. She said she didn't have anything to do with that which sounds ridiculous. After she argued with me and hung up. I called back and someone else answered the phone and I asked for the manager’s name the person wouldn't give it to me. They too argued with me and hung up in my face. So, I called the call center and asked for a manager. At this point I have been hung up on twice by people that work for your company. I spoke with Deon he was the only person I spoke to from your company that had sense that night. He was very polite and understood the situation. At this point I was upset, and he managed to calm me down. He also said that the store wasn't on a 90 min wait but at that point a 45 min wait. Still wasn't the time I was quoted online but wasn’t what Elana said (Deon gave me her name). So not only was Elana very rude, argued with me but was also lying. Deon refunded me my money for the order which I appreciated. The pizza didn't arrive until 8:54 And like I told Deon I spend too much money with your company to be treated this way. This is unacceptable.

I hope you will address this matter promptly!

Thanks
Disappointed Customer
Michelle Brown

I’m an American living in Egypt. When I go to an American franchise I expect the same food experience that I’m used to in the states. I’m irritated that Pizza Hut charged extra for tomato sauce on our pizzas ! I worked for Pizza Hut many years ago and know that the first ingredient is the tomato sauce. The employee’s response when asked why they don’t use tomato sauce was that Egyptians don’t like it. That’s funny because 90% of Egyptian recipes have tomato sauce. I don’t think it’s fair to charge me for something that is supposed to be on our pizzas. I’ve had other Americans living here complain to them about this same issue. The problem in Egypt is that there is never consistency in this country so it’s alien for them to conform .

On Super Bowl Sunday I ordered 5 pizzas online. My email said they would be ready at 5:15. I arrived at 5:20 and had to wait 40 minutes for my order. 4 of the 5 pizzas were not what I ordered and they were cold when I got them. Needless to say I wasn’t happy, but also wasn’t going to wait another hour and a half to have my order remade. I had a houseful of hungry people at my house waiting for pizza. I may never order from Pizza Hut again.

Went if for lunch. 4 people ahead of me. 3 trying to order and 1 said they gave her food and did not take her money. She was just trying to pay for her food. The cashier announced to the rest of us they had no pizza. When the man making the pizza came back they had words and one of the customers asked him how long before there would be pizza. He ignored her. It took her being persistent and not leaving before he even acknowledged her. He said it would be at least 30 min before he would have any pizza. The worse part was the employees were fighting verbally among themselves. This restaurant lost at least 3 customers in less than 5 minutes.

We ordered a pizza for game day. The estimated time it was to be complete was 5:41 and it is now 6:00. They took our money and then told us it would be 10 minutes late. Then acted rude and said “it’s only 10 minutes behind” when we went to get it again. The behavior and lateness is not okay.

I have been a long time user of Pizza Hut, and after my purchase on Saturday. February 2,2019 I have to say I was very disappointed with the price
It cost me almost $68.00 for 4 large pizzas
I am posting this on Facebook in hopes for all of my family and friends as well as Facebook readers to see how ridiculously high priced Pizza Hut has become.
I could have gone right next door to the Chinese Restaurant and got a lot more for my money , but I wanted pizza.
Pizza Hut the only pizza place I would go to
Thanks

Dear Sir/Madam:

On 2/1/19 at 8:22pm I placed an order by calling 817 581 3700, for 24 piece bone out medium wings, bread sticks, ranch dipping sauce, blue cheese dipping sauce and a 2 liter Pepsi. The call lasted 6 minutes 17 seconds. The person taking the order sounded new to the job. She was polite and professional, but seemed to be struggling with taking my order. After taking my card information she notified me that it would be 1 hour 4 minutes for delivery. This is an acceptable time to wait for Friday night. At 9:47pm I dialed 817 581 3700 to get the status of my order. The gentleman on the phone took my phone number 817 968 6512, and informed me that they did not show an order in the system. He offered to re-take my order, but it would be another hour before I would receive my meal. This was not an acceptable solution. He then asked if I would like to speak to his manager, Nathan Flores. When Nathan got on the phone, he had not been informed of the situation and simply says "Yes?", I asked, "Is this the manager?" He says "Yes. What can I do for you?" At this point I felt as if I was bothering him. This frustrated me and I immediately became defensive, as if I did something wrong. In my experience, if someone is asking for a manager, then something must be wrong. Know the problem before you get on the phone, so you know how to handle the situation! He then asked if I had an email confirmation of my order. I informed him that I did not order online, that I called 817 581 3700 and placed my order over the phone. He then ignored my response and continued to explain that if I had ordered online that I would have received an email confirmation. This did not apply to my situation. This frustrated me further because it was obvious he was not listening. He seemed unapologetic and offered to retake my order, informing me that it would be another hour for delivery, which would be 11:00pm. NO!

I do not know what an acceptable solution to this problem would be, but had Nathan feigned concern of any kind, maybe I would have let him retake my order and I would not be writing this complaint.

I do not know where the miscommunication happened, but there needs to be an investigation. I gave my credit card information to a stranger. It was obviously not put into your system. I was not charged, but I do not feel comfortable knowing that my information is out there. It was obviously not put into your system. This may seem a little dramatic, but it is not too far fetched in todays day and age.

My complaint is not about the food, nor is it that a mistake was made. These things happen. I realize nobody is perfect. My complaint is how your manager handled the situation without compassion or concern for your now former customer. There are far too many Pizza choices for me to accept being treated as if I am a bother because of your company's miscommunication.

Sincerely,

William Esparza

My concern is the time I sat on hold in your customer service queue to complain about my order. I finally called back on another phone and got order desk to put me through to customer service - that process took 10 mins whereas I video taped my initial call at 44 minutes and now at 55 mins on hold I have not been answered. My problem was readily solved but based on this experience you place higher value on orders than servicing customers after they leave - I have taken a video of the phone with elapsed time and playing Pizza Hut recording - I look forward to hearing from you before I post the video

Ok. I just ordered here at Pizza Hut on North Parkway in Huntsville AL. And I'm looking at the cook make my pizza. He just got through touching his phone an putting it in his pocket and proceeded to make my pizza. I told the young lady about it and she said that's how y'all make y'all pizza. "No the hell". Maybe your company needs to tell your employee to wear gloves and not to be messing with anything but the food. This is really nasty and unsanitary.

Tried ordering pizza on Jan 7 online when the special was 50%pizzas it was not letting me complete order,we tried for an hour finally we called to tell them website was not allowing us to complete order and can we order over the phone and get the discount.a pizza hut representative from the store in Virginia,MN said the ovens were down so they were not taking orders so we asked if we could use the discount for a our future order she said she would make a note.We attempted ordering today and using the discount we should have had,they couldn't find a note.they took our order and sent us to a shift leader to make the adjustment she told us the best she could do was give us 20% off. We argued for awhile telling her the exact date this happened and she said she couldn't verify it we asked if she could verify that the stores ovens were not working.she had different answers. I don't feel she cared at all about making the customer happy or losing a customer we order pizza every month and I do prefer pizza hut but honestly did order somewhere else today due to this and I am wondering if we are going to continue using another pizza place.it's very frustrating not being able to get the food we wanted on the day we should have and then when we want to get food again are denied the discount we should have had and I feel like they are accusing me of lieing. I am very upset and disappointed!!

In total we have been customers at the Pizza Hut on Smokey Park Hwy (original and current spot) for about 7 years...it's the only one left in our area.Going back 6-8 months ago back we had issues with their cheese sticks being burnt/dried out.We reported in our survey and Pizza Hut corporate made amends.Being that I'm the one that picks up the order and pays when I pick up the order...I still check the cheese sticks.Once in a while they're burnt and I reject them so we've ordered from them less than usual.

This time I went and as usual the cashier wanted me to pay first before checking my order so I wanted to see the cheese-sticks first.Cashier gets them and wants to know why I want to check them.I explain they are burned sometimes and the cashier (Justin was his name) says 'burnt' in a sarcastic tone to one of the other employees beside him.They seem to be mocking me in light laughter until I lock eyes on both of them...they dropped their smiles fast.The conversation went like this next, literally...

Me:When you're serving cheese sticks me that look like a blind person cooked it sometimes...I'm gonna check it first

Justin/Cashier: Well we're under new management now so that shouldn't be a problem

Me: You can't blame previous management for that...they don't make all the food

Justin/Cashier: Well I can

I finish paying and leave.As I'm going out the door and leave he's talking to a another employee about the nerve to complain about burning the cheese-sticks finishing off with MF'er.I already planned to contact corporate about this but was already fuming mad and my brother saw it when I brought back the food.I parked on the couch and tried to cool my jets and explain what happened.Being that my brother placed the order he decided to call them up and talk to the manager.Apparently Justin was the SUPERVISOR on duty and said I was 'giving him sh*t' about wanting to check the cheese-sticks and insulting the cooking quality of the staff.My brother explained the history of this quality variance and told Justin what a smart aleck he was being and how unprofessional that was.Justin began to cuss my brother out on the phone and apparently said 'yeah send your pissed off brother back here tonight' and then hung up.I guess the guy was hoping I'd come back and respond in an unciviized method. My brother was now pissed from this guy.We ended up laughing about how stupid, unprofessional, and poorly trained in customer service Justin was and shook it off.I've never seen a member of management behave like this before towards people.Aside from Justin making this Pizza Hut establishment look bad it just led to two things....

*We did go the professional route and contact corporate and reported the incident from both of our interactions with this supervisor.Hopefully regional management will deal with it accordingly.

*Family decision made (pounds gavel)….to cease our business with the only Pizza Hut in town after so many years.That's 5 people in my family(including myself) that usually place a carry-out order for get togethers and of course I pick it up.Being that we we're dealing with an inconsistency problem with the cheese-sticks and I get eye-rolls or dirty looks on occassion from a cashier now and then? It gets old.Don't blame me...I'm not thrilled about checking after you either.This guy I dealt with recently was what polished to a high luster the decision to cut our financial cord on this Pizza Hut.Not much sense in contributing to the paycheck disrespectful and uncaring staff who'd serve me burnt food that not even a dog would eat.

ordered a carry out supreme pizza over a week ago, picked it up and when we got home and started eating it was not fully cooked, dough very gummy. threw it away. Did not report it due to hating getting someone in trouble, I used to work fast food when I was a teenager and know how that feels. this evening went to the movies with granddaughter and over to pizza hut for a pizza, only one table had customers, we sat down and ordered two small pizzas and drinks, our drinks were wrong and after sitting 45mins waiting for the pizza we decided to leave, we confronted server and asked what was the problem where as she stated we have a new cook who does not know what he's doing. we dine inn or buy pizza call inn at least once a week. they do great business but lately has slacked off. Please before I am forced to eat pizza at another joint correct the issues at the ELKINS STORE. Thank u for your time

I love pizza hut! I get it often. I ordered carry out tonight (I order carry out as opposed to getting delivery so that my order doesn't sit in a warmer for an extended period of time and arrive on my doorstep barely warm and dry). When I arrived in store, I was "greeted" by a server from the back of the store. Angie. "I'll be with you in a minute," she said. A little curt, I remember thinking, but thought no more of it (until now). She approached the counter and asked me my name. At that moment, Angie's friendly manner and love of her job exuded from every fibre of her being. Actually, it didn't. That was sarcasm right there. Angie had just put two large pizza's and a dessert box in the warmer. I had ordered two large pizza's and a dessert, so suggested to her that they MAY be mine. Angie grabbed the two large pizza's and the desert box from the warmer, put them in front of me, rang me up, and slapped a receipt down in front of me to sign. Wow, I thought. Perhaps verbal communication, interspersed with occasional please's and thank you's are just not a requirement for the job anymore. I paid for the food and went home. When I got home, it became apparent that I didn't have my actual order at all. I returned to the store. As soon as I walked in the store with somebody else's order, Angie looked at me, and with the driest, sarcastic, smile on her face, LOUDLY proclaimed in front of three other customers "LOOKS LIKE THAT WASN'T YOUR ORDER AFTER ALL!!" Now, I and every other pizza hut server I've ever encountered before, my have been doing it all wrong up to this point, but so far as I was aware, it's NEVER been the customer's responsibility to open up boxes in store to check that they've been given the correct order. Now, I don't want Angie's TONE and her implication that the mix up was somehow MY FAULT (in front of other customers) to be lost on you. She was, quite simply, damn rude. No apology. No nothing. I was absolutely floored that a Pizza Hut server could be that rude and uncaring, and in front of so many other people! Angie handed me my food - the same dry, sarcastic smile etched on her face. I thanked her in as pleasant a manner as I was able to muster in the moment and walked out the door. Angie's apologies and good night wishes as I left were deafening by their absence. Needless to say, when I got home, the pizza tasted like it had been sitting in a warmer - barely warm and dry. Please understand. I'm not a serial complainer. The only other thing I can ever remember complaining about in writing before, was regarding a seat allocation at a concert venue that had me sat directly behind a portaloo - affording me exactly NO view of the band I had travelled three and a half hours to see. But, I digress. My point is, things have to be pretty damn bad, and I have to be pretty damn put out, to even bother with a written complaint. I simply feel that Pizza Hut need to be aware of the kind of people who are fronting their stores and tarnishing their usually very good customer service.

first off I would like to say we do like your pizza, the food has never been the issue. On several times we have received poor service. Usually receiving the wrong order when delivered to our house. In Dec. we ordered our usual and they again sent the wrong pizza, which having to call and speak to the manager and then wait for another pizza to be delivered. The manager stated he would put a $10.00 credit on our account for future order. On Jan 19th we ordered, and again received the wrong order and did not receive the 10.00 credit as promised, and again having to call and talk to a manager which the first call after being put on hold for 5 min. I some how got disconnected, called back again and was put on hold for 15min. when the manager assured me he put in a refund for our 10.00 credit but have still not received it on my credit card. This will be the last time we order from Pizza Hut.

I pay the extra $2 for extra cheese on my pizzas and never get extra cheese. I get more cheese from Little Caesars. I bought 2 medium pizzas tonight both with extra cheese and they had the same amount as my 3rd pizza. It's really making me angry, I used to work at Pizza hut I know how important it is to cheat customers on toppings. I feel I want my money back for all the extra cheese orders I have made. I will call corporate.

I ordered a medium meats pizza with banana peppers and a half order of breadsticks for carryout. There were too much toppings on the pizza so the crust was still half dough and it was all concentrated in the middle of the pizza. The breadsticks were the only remotely good part about the order a bit flat but still good. The pizza though was disgusting as it was basically like taking a bite out of a chunk of meat and adding a gooey dough to it.

I'm not one who complains matter of fact I feel its important to pass this along. On January 24 , 2019 at 18:15 hours I was picking up a order at 1358 Big Bend Square in the City of Twin Oaks, While checking out the gentleman had a issue with the register, he asked for assistance from a fellow worker (female) who proceeded to remedy the problem. While she attending to the issues I noticed the gentleman preparing pizza's while sweating and wiping his forehead, I noticed he was not wearing GLOVES placing his hands in the in the pepperoni cheese and other topping.

I've been a customer for many years at this location however i placed my last order their.

Rick Wilken , If you like I paid by credit card and feel free to verify

I ordered pizzas from the Boone Trail Fayetteville NC store last night. I ordered the 2 pizza special and it was to be delivered. I was told 30-45 minutes. I waited 59 minutes and called to check status just to be told they did not have a order for me. I asked to speak with a manager and spoke with manager Sam. She said the one that took my order thought I was just checking prices which is totally obscene. I have used this store many times and have only had one other issue in all my years ordering from them. I was so upset I hung up and called Domino's and ordered my dinner. This is totally unacceptable customer service so I guess Domino's will take your business from now on and I do intend on spreading the word on social media. I have had friends that have had similar complaints and said they are now using other restaurants as well. It should be a sign when you have to file complaints by email because you can't answer all the calls obviously. I have used Pizza Hut for over 30 years because you do have the best pizza but the customer service sucks in the past few years.

I called your location on Valencia and country club in Tucson Arizona. I placed a order with Anthony he told me it was $52 and change it is 10:30pm he never told me how long so I assume 45 minutes at least. I waited and waited until 1 hour later no food. So I call them back this time spoke with Cathy who never acknowledged she was the manager I might add. I inquired about my order she then proceeds to tell me that you are suppose to pick it up! I said no I wanted my order at 10:30pm mind you delivered. She then gets into her role only after I ask to speak with the manager she acknowledges she is the manager. I never would have expected her to be after not helping solve the misunderstanding!!! By now it is 11:30 PM almost midnight! She was more focused on being s smart ass than being a helpful manager. Also when I did call back 1 hour later she told me that my order had just came up 5 minutes ago. I guess I was suppose to know that to since after all no times were discussed. I live very close to this store less than 5 minutes to be exact. When I wanted to know the general manager name she just said James. I said what's her first name she told me she is not allowed to give it out. What are a secret service joint now. I canceled my order now have to wait 2 days for a refund. Not happy at ALL!!!! I want to know why??? I then asked are the phone calls recorded because I wanted someone to review the conversation that took place she said no for HIPAA reasons. That's how confident Iam in what took place. I never experienced this before. My contact info is 520-296-9662

I ordered an 8 piece boneless Oder of wings and only got 5 when the order arrived. I called the store back to try and get my order fixed and they said they’d said it back out. After about 40 minutes they dropped an offset but left someone else’s wings and the driver ran off before I could say anything. Called the store back and management was extremely rude and not helpful at all. Told me to call back 2 hours later for a credit because she had other calls to take. Below is the wrong order I received the 2nd time

NO COMPLAINT, just want to let you dunces know, that i walked into pizza hut, at west lawn pennsylvania, to order 3 large pizza, she was telling me, that a lot of people order the deep pan, so said is it $7.99 , like the large is, she said there pizza is $11.00, i said on the computer, it says $7..99 for a large, she said, if you order on line, so i left the store and order across the street, at dominoes, so your loss, is their gain, isn't that great, since you don't know how to train these young stupid kids you hire, isn't that great, they gained , and you loss, see they accept money, to them its all the same, hope i made your day, maybe you should fire your area bosses, since they must not be able to train new employees right, also , last summer you had a guy , that knew what he was doing, good for you , did you fired that guy, since he isn't there, lol,

I ordered a pizza tonight. I live about 5 minutes away from the Pizza store in Lake Wylie, SC. I ordered a medium pizza with beef, peppers and onions with a thin crust. It came barely warm, hardly any toppings and the crust was so hard it crunched with each bite. I love PIzza Hut pizza and usually it meets all expectations. Thought you needed to know. I am going to try to attach some pictures so you can see for yourself. Thank you for your time.

I ordered 2 pizza's from Pizza Hut on Live Oak in Arcadia, CA in late October. My order was for hand tossed crust. When I got them home the crust was thin as paper and was literally dripping with grease. Took them back and was told they could remake them or give me a credit for the $13.58 on a future order. As my guest were hungry, I made up a quick meal and then took the pizza's back so I told the cashier to just put a credit on my account. I have been ill and then the holidays came so I did not have a chance to go back to Pizza Hut until earlier this week. I was told by a VERY RUDE young lady at the counter that I should have come back THE NEXT DAY or within a week for my credit pizza. At the time I took back the pizza's there was NO mention that I had a time limit on my re-order ! I am a 70 year old senior citizen on Social Security and do not appreciate some young rude kid speaking to me in the manner she did nor do I have extra funds to throw away on bad food. I have been a customer of this Pizza Hut for many years and this is the first time I have received such horrible food and the lack of respect I received. I am demanding either full credit for the $13.58 I paid or a check for same amount as reimbursement. You have no right to steal money from your customers or subject them to incredibly rude, disrespectful employees.

I order a pizza on 1/16/19 and they stated that I did not answser but I have a copy of the website and tracking screen showed it out still being made and I spoke with a Marrisa and she said the driver knocked and called but I did not receive a call and the tracking showed that it was in process being made. I am requesting a refund. I just want to make sure my account is credited back this amount. I didnot get the pizza and she said that it will be an additional charge if I had to reorder.

Dear Sir / Madam,

I am writing to you to raise an issue about: Restaurants

The issue that I have experienced was: We order a pizza at 12:49PM from this store and the pizza didn't arrive to our office until 3:10PM. I contacted the manager who told me that some drivers didn't arrive so we just have to deal with it. He said his name is Nono. I am sure he was not being honest. I would like a refund back for the cold pizza that I received. I would also like for someone to call me regarding this matter. We constantly have problems with this place even though they are less than 2 miles away from our office.

It occurred on: 14/01/2019

Refund me my money and apologize.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Lucretia Bartley

Restaurant name and location Beltsville, MD

My pizza was cold and also paid for jalapeño peppers on my pizza and it wasn’t added.

Ordered pizza dinner box, comes with pizza, cheese sticks at upgrade and cinnamon sticks. Ordered other stuff too. Received everything except pizza from dinner box. Was charged almost $70 for 4 things off 5$ deals, apple pies $5, and $5 cookie and the box . I would NEVER order cheese sticks and cinnamon sticks ever ever without the pizza. I put gas because it’s a good deal. 2 different stores said they didn’t send me pizza. Well somebody did!!!!!! A manger then yells at me on the phone. I yell at him, screenshot all my info and they refuse to send me the pizza or do anything about it. He hung up on me on the phone. I’m probably the most loyal customer in my area and they had the audacity to treat me that way when I’ve spent well over a grand on pizza from them. Fuck Pizza Hut

I only ordered 1 pizza and got charged for 2. I called the store and the manager was very rude and said it was my fault. This isn't the first time either it's every time I've ordered from the location in New Haven, Indiana.

I placed an order at my local Pizza Hut (1 mile down the road in New Martinsville WV) at 7pm. They told me it would be 15-20mins. An hour and 15mins later it finally shows. No big deal.. until I realize they didn’t even bring me all I paid for. So I call the store and after it ringing for the first 5mins I’m transferred to the call center. I explain the situation and he transfer me to the store. Exactly 6 mins later they finally answer at the store and the lady says “let me put you on hold for a manager. 4mins go by (I have screened shots of each occasion) the manager gets on and I explain. After telling me I was lying about how long I was on hold, and telling me I never ordered ranch, The only solution she could give me was that when the driver gets back she can have her run it up. I asked if it would be another hour? She said well i don’t know what time it will be she’s out on a run.

I hope you can understand my frustration and complete horror by the disrespect and lack of management skills. I deal with the public in hospitality everyday. I couldn’t Imagine EVER treating or speaking to my guest as such.. and not offering a better solution is just ridiculous.

My husband and I decided we wanted a pizza and we wanted a dine in restaurant where we could sit and enjoy our meal instead of getting a to go pizza and taking it home. There are not many dine in pizza restaurants in our area but we knew that there was a Pizza Hut in Reidsville, NC. We had not been to it in quite a while and decided we would go. We arrived shortly before 5:00 pm on a Tuesday evening January 8th. We ordered a large thin crust pizza with peperoni, mushrooms and beef toppings. The pizza was brought to our table and we started to enjoy our meal. It turns out that the pizza was horrible. The crust tasted like dried cardboard. The beef topping was extremely hard and dry like it was over cooked and the sauce was very lacking. My husband said that if he held up a piece it was so thin he could almost read through it. Needless to say we were not pleased. As I mentioned it had been quite a while since we had been there, but I can tell you that we probably will not go there again. Thank you for giving us the opportunity to voice our displeasure.

My husband and I wanted to set down and enjoy a pizza rather than taking one home. We don't have many dine in pizza restaurants in our area but knew that there was a Pizza Hut in Reidsville NC. It had been quite a while since we had been to this location but decided to go. We arrived around 5:00 pm on Tuesday, Jan. 8th. We ordered a large, thin crust pizza with pepperoni, mushrooms and hamburger. The pizza was horrible. It was very bland tasting. The crust was like very thin cardboard. The hamburger was very hard almost like it was over cooked and the sauce was very skimpy. My husband said that if he held it up he could almost read through it. We don't think that we will be visiting Pizza Hut again in a very long, long time if ever. Wanted to let you know of our very unfortunate experience.

U wait all the time for your order to get here than when it do it’s burned u call store she make u wait 30 more minutes don’t give nothing for inconvenience just say o we gonna have to pick up old pizza