Pizza Hut Complaints Continued... (Page 8)1042+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
My husband ordered pizza at 7:40 said it would be a 54 wait time which is fine bc it's Halloween. An hour and a half goes by he calls they said it's on it's way. Two hours and no pizza so he calls and the store tells him they don't have wings he needs to place another order. Husband requests refund and to cancel order. The guy states it's Pizza Hut policy to not refund any money that they will give him credit. He said no I'm not satisfied with this I do not want a credit. The party I had here was hungry they left and I don't want your services anymore. The guy continued to argue with him until he asked for manager. He told my husband the manager wasn't available. Continued to argue with my husband that they would not give him his money back. Said they are busy. Kept giving excuses. Then we heard a female in the background that said just hang up. It was the manager my husband was waiting for. She got on the line identified herself denied what she said and then hung up on my husband after he demanded his money back. It's now three hours and we do not have our pizza and Pizza Hut has now stolen our money without giving us the product nor our money back. At this time we will never order from Pizza Hut again and we want a full refund within the next 24 hours or we will pursue legal action for how we were treated and how the local store refused to give us our money back for a product we did not receive. The store was in victoria Texas 77901 phone number 361 5739137 the guys name was John that was extremely rude and not professional.
I want to make a HUGE complain about the order in subject and ask for the refund!!!
I’ve ordered pizza at 8pm, as you can see from the image attached, and around 9.10pm I was still waiting for my pizzas so I’ve called the restaurant asking information about my order. They told me that the delivery should have been here soon. So I said ok no problem and I thanked the person.
At 9,30 I rang again, as I haven't received my pizza yet, and the person at the phone told me that the delivery went back to the restaurant because he forgot the receipt with the address on it and that he should have been here soon. So I replied saying that if he would have been here in max 15 min I would have cancelled my order.
At 10pm I called for the third times MAKING THE SAME complain about the awaiting pizzas and asking for cancelling my order and having the refund. The person at the phone said that the driver was out to deliver the pizzas but I replied that I didn’t want my pizzas anymore, after have waited 2 HOURS for 2 Margherita. UNBELIEVABLE!!! He told me to ring the restaurant tomorrow and speak with the manager and in the meanwhile send an email to the customer service making a complain and asking for refund to you.
I WOULD NEVER EVER ORDER PIZZA FROM PIZZA HUT ANYMORE!!! 2 HOURS FOR 2 PIZZAS!!!! AND THE RESTAURANT IS ONLY 10 MIN FROM WHERE I AM!!! I’M SHOCKED!!!! UNBELIEVABLE.
That said, I DEMAND MY MONEY BACK.
Look forward to hearing from you as soon as possible.
This was the worst pizza hut in America. The staff was horrid, nasty, mean and dishonest... it took over four hours for them to deliver my pizza after I was told that it would be a 1 and 1/2 hour wait. I tried to call to cancel my order and the staff lied several times and said my pizza is on the way. I was at work and had to wait until my shift was over to try to get my pizza or my money back. after 4 hours I when up to the store (15002 Ella blv Houston TX 77090) and spoke with someone who claimed to be a manager ( he gave me the name Charles but the receipt sais Iscc) and he said that not only can I not get my money back but he had no idea where my pizza were... There was a man there African American, tall very, heavy, mid length greed locks in hair, and with what looked like bad teeth who claimed to be the manager " Charles" is the name he gave me but the receipt he gave me said "Iscc" was so mean and dishonest. He first lied and said this was not the proper pizza hut, then that the call center did not place the order correctly, then then that they didn't take a payment then that I did get my pizza. If he is a manager he need more training... the made this one of the worst food service experience of my life. He scared me.
And I still have not received my money back on my card.
I have a video that I cant seen to up load but I do have it...
10-3-17@ 600pm watress ask for drink order/ water went to salad bar mad a bowl & then to pizza bar- table no drink yet. Eat Salad &three slices of pizza. Had to get an attention of other water he come over and ask what I needed.@ and I said what do you see is missing here & he look dumb founding . Not to even to notic that there was no glass on the table - I said I order a glass of water.. & I said how a bout slapping the waitress & tell here to do here job . In an kidding mainer 10:min. Latter I finly got the water by this time it's 6/7 slices without any thing to drink. I was Ignore - no refills / plates - boles - paper & discard food -clears from table. went to pay bill was ask how was every thing I replied service sucked- and there were 6 to seven people standing at the reg and young person - Mail said that what I had said to water was offensive. And that t why I was Ingored . Do thes young kids today think life is an bed of roses & cant Handel a little sarcasm-kidding then they in for an rede awaking. What every happen to customers servi. Note to complaint Dept. I did apologize to young man and every one stand there even the young lady waitress. PS here are the pictures
I AM BEYOND MAD.....U ASKED ME TO TAKE A SURVEY AND I WOULD GET $10.00 OFF MY NEXT ORDER. EVERY DAY I GET 25 TO 45 JUNK EMAILS SINCE I DID UR SURVEY. THIS IS BEYOND CRAZY AND I BLAME YOU. THIS HAS NEVER HAPPENED BEFORE SO I KNOW YOU ARE THE CAUSE. YOU NEED TO FIX THIS AND / OR MAKE THINGS RIGHT. I HAVE BEEN A LOYAL CUSTOMER FOR OVER 15 YRS AND YOU DID ME WRONG. THAT WILL CHANGE IF YOU DONT DO THE RIGHT THING. YOU SHOULD BE ASHEMED OF YOURSELVES.
I frequently order from Pizza Hut on North mayo trail. Pikeville ky. It's usually delivery. The last 4 times I ordered cheese sticks I received bread sticks. Cheese sticks are more expensive and I don't like bread sticks. I could overlook once but 4 times tells me they don't really care. Anyway to fill the order. Delivery person is always great and everything else is good. They just can't seem to be able to tell the difference in bread and cheese sticks.
Had 6.99 coupon for a large pizza with one topping. Ordered via phone large veggie pizza with pineapple topping. Upon arrival, to pick up the manager (he identified himself as Jose) said that the veggie pizza was a specialty pizza and I couldn't use the coupon. I questioned why they took my order (I might say the first person hung up after holding for a while). Called back placed an order and left to pick up. Jose said that I could only get it by paying the full price approx. 13.00. I felt he should have honored my order, but he refused. The best he did was give me a pepperoni pizza with pineapple for the 6.99 pizza. His explanation for the mixup was that his crew was new and didn't realize that what I wanted was a specialty item
The store I visited was at 4356 Leimert Blvd., LA, Ca . 323 291-4000 on 9/18.
the worst service ever, I placed my order online at 1100, call the store around 1230. THE manger told me that the order was brought back to the store. I asked why didn't the driver call me when they were in the lobby. Then the manger stated we can deliver it in 45 minutes, so I asked why 45 minutes if the driver just retuned it. So I assume the pizza was never made. As I am typing this message I still have not received my pizza. The day I provide lunch for my co-workers this happens.
Credit Card payment of $18.33will be charged
Total does not include tip. Please remember to show your appreciation to your driver. If paying with a credit card, you can add a tip to your total when signing your order receipt - cash is not necessary
Thursday, 09/21/2017, 11:03AM
Scheduled Delivery Time
Thursday, 09/21/2017, 12:49PM
3506 Tyvola Rd
Charlotte, NC 28210
as you can see the time for ordering and delivery It is now 1:53, our lunch time has passed no one has had lunch because the store still have not delivered the pizza. I called 3 times with a reply the pizza is on the way.
this is the worst service ever I will no longer use your company far any more of your services.
I recieved coupons from you due to a complaint i filed about my order not ever getn delievered and now when i try and use these coupons they tell me that these coupons are not valid or can not accept them. I dont know what,the problem is now with this location but this seeiously does not make me want to return. The location is lamesa texas
When I placed my order at the store and I waited about 15 minutes. My pizza was ready but the cashier missed one of my order and I asked as where is my cheese sticks. She said she forgot to add that order. It was big disappointed as I like to eat my pizza very hot. She placed other order and made me pay for her mistake which is ok. I asked as how long will I have to wait for cheese sticks to be ready and she said it would take about 7 minutes. I sat and waited more than 15 minutes. When my cheese stick ready after 15 minutes and I checked the cheese sticks and it looked very OVERCOOKED as it was very dark brown and hard.. I was so angry!!! My dinner turned horrible.... no pleasure!!
P.S I tried to enclose a picture of cheese sticks but appear to me that your web site is not working correctly when I picked a picture to download but it came out as a different picture.
Ordered hot wings and BBQ wingsgot only hot for both orders.
An hour after my delivery was supposed to have come, I called to see why it was so late. Paul, who identified himself as the shift manager, gave me 3 different excuses as to why my food hadn't arrived and they were all MY fault. His disposition was rude, argumentative and defensive. No solution was offered until I asked if he planned to resolve my order not being delivered. At that time, he told me he could discount my order since 'That's what I was getting at anyway'. I told him no thank you. I typically order pizza or other menu items twice a week from this store. Never again!
I ordered the 10 dollar any way you want it pizza. Although I could get a Supreme I was not able to get a simple cheese pizza with extra cheese without an upmcharge. Your company originated in Kansas and I have taken great pride in that. I ordered your food even when quality became an issue. And it is an issue in a lot of your stores. Your company could not wven provide the most basic pizza order without reneging on your sales offer.
I will NEVER purchase anything from your company EVER again. I don't expect to hear back from you. It appears you care even less about your customers than you care about your product. I will also denigrate your product every time I have the chance. So sue me. Truth is a great defense to what you offer.
1. 90+ minutes for my pizza and chicken
2. food cold
3. wrong chicken (wrong sauce)
4. 90 minutes to get replacement chicken
5. surly person on the phone
Complete failure of service, super disappointed. I want a full refund for my order (24.65) and I want coupons for future orders - absolutely ridiculous you charge delivery charge and give such pathetic 3rd world service.
Feel free to call me - 818 516 1200
Hi, my wife called in an order as she left work. We do this at least once a week, sometimes twice. She picks it up and brings it home. Well....this time when she got it home, I hear her in the kitchen say "what the heck' ! I went in and the pizza was as thin as a piece of cardboard, the crust was hard, no sauce, very little cheese. It was almost a bread frisbee. I refused to eat it, my wife tried...she took one bite and said don't even try it.
So we took it back, and the manager Daniel, right off was a smartellic about everything. He said it's been put to long I can't give you you're money back. My wife said I come here all the time, and you always show it to me and this time you didn't, so you knew something was wrong with it. He immediately called my wife a liar. So I stepped in, and I was pretty upset at this point to have some little smartass teenager calling my wife a liar. I told him she just wanted her money back and we will go elsewhere from now on. He just laughed and said ....that's not gonna happen. I asked him what he could do...he said they could make another two for us. I said there's no way in hell you all are going to remake something for me to eat. And he said well then our business here is done. By this time I was steaming. I asked for the manager, he informed me that he was the manager and what he says goes. I lost it, I did say to him that he better f'n apologize to my wife. He said that wasn't going to happen and for using that language in his store he demands I leave. I said that's not happening. My wife stepped up again and put her hand on my chest, he took the pizzas to the back, and walked back up to the counter. My wife said you are willing to do nothing to make this right ? He said I told you we could remake them but that's it, they have been out to long for a refund. We live about 45 minutes away from this place.
So I asked for his boss's name and number and a number for corporate, he informed me that his boss was out of town and was unavailable to take calls....nice try though.
Yes he said that.
So I told him I want my pizzas back so I can show someone what we were expected to eat, and I wasn't leaving til I got a number for corporate. He said Oh....now you want your pizzas, I thought you didn't want them. I said I paid for them, I'm not getting a refund, they are my property. He went back and got them, tossed them on the counter, put a piece of paper on top of the box with the corporate number on it.
By this time a gentleman walked in with his lil girl, and I apologized to him for the inconvenience....the gentleman said no problem. I opened the box and showed him our pizza and told him to make sure and check his when he gets it. He told me that ours looked disgusting and he would double check his.
The manager, then told me again to leave his store. I informed him of all the negative feedback they would get from my stores. He said 'whatever....leave'. My wife had already walked out crying.
Once again I said you are going to do nothing ? He said I offered to make you another two, and I offered a credit. My wife was standing at the door and came back in. She said you never offered me a credit, and he said I sure did. Again, making it look like my wife is a liar.....he never offered a credit. So she handed him her debit card, and he smiled and said I don't need that....I'm not giving you a refund. She asked what a credit was then, he said he would give us credit towards our next order. I said ok, and we can go to a different Pizza Hut ? And he laughed and said 'nope', 'just this one'. I said nevermind we will never be back at this store. I informed him of my name and where my store is where I could be found. The other two employees that I saw there were one that was first at the counter, that ran to the back and never came back. And the one that was actually working in the back never said anything.
Anyway....I find this unbelievable that anyone would treat a customer this way. Especially a customer that has been buying from you for a few years every week. And his mouth is going to get him and this store in alot of trouble one day. I stayed as calm as I could because my wife was there, then there was a child there, if I was by myself this would have escalated into a whole different outcome. I'm glad that didn't happen, but just in disbelief that someone acting like this is not only working with the public....but a store manager as well.
If my stores treated people this way....I would be out of business.
I don't know what has changed in this store, we have never had a problem before.
On the ticket, this is store #014321
3610 Springhurst Blvd
Louisville, ky 40241
His name is Daniel
And we will stay on this until there's some sort of satisfactory resolve. I personally would be happy for me to not be around him at all, but he should be made to at least apologize to my wife for talking to her the way he did, and for calling her a liar.
How can they employ a thief and a liar like Brandon ? His clothes are filthy dirty and he wears the same clothes to work every day. He smokes weed all the time. He just got out of prison in November of 2015 for breaking into a building, stealing a four wheeler and selling it. He lies to everyone to get people to feel sorry for him so he can use them to get what he wants. You really can't believe anything he says. He also has a desire for young girls. He has been with a 12 year old within the last year. How can you possibly keep him employed?
Visited Pizza Hut in Humacoa Puert Rico on 08/05/16 at about 5:30 pm. I went in the store and placed an order. The employee ask me if I had a coupon. I told her no. While she was placing the order I verified my purse and indeed found I had a book of coupons they had given me on a previous visit. The employee had already placed the order, but she said it was a ok she would cancel it and process a new order with the coupon. She called the store manager who came with and attitude and rudely ask her what she wanted.
The employee explained the situation. She looked a me with an attitude and told me I am going to do you the favor this time but next time you come in you better notified first that your going to use a coupon. I told her what are you talking about that your going to do me a favor I don't understand. She told me again that she was going to do me the favor. I told her once again I did not know what she was talking about. The store was full of customer and it was very embarrassing for me.
Seeing the attitude she had towards me and the employee I decided to leave the store. I am not used to use the so call coupons. She acted like if I was asking for free food. You should look into this and what kind of people you have employed. I had visited this Pizza Hut in the past and the employees have been very polite. I can't say the same for the manager that was that day in the location. Unfortunately I did not get her name, but I guess that with the time and date provided you will be able to contact her and tell her how to treat people with respect.
Pizza Hut located in Humacao Puerto Rico near Sam's Club.
This store always forgets something from our order every single time it never fails we always get the meaty marinara sauce for 4 which comes with a set of breadsticks and we usually order an extra set, the cheese breadsticks, and they always forget one or the other either the regular breadsticks or the cheese ones. This happens even when I call the store after placing the order to remind the workers and ask not to forget. Never fail something is always missing and no I swear I'm not exaggerating something is always missing! Well this order I decided to not order the extra breadsticks and try the s'mores cookie thing I ordered the family pack for 4 pasta and the s'mores cookie and I added an order of marinara sauce which doesn't come with the package deal.
The driver shows up which was very polite and said the manager made sure the marinara sauce was in here and I look to 1 box with the pasta, the s'mores box and the marinara no breadsticks and I asked please don't tell me they forgot the breadsticks and she said I'm so sorry I don't know why they would have sent marinara with no breadsticks that seems kinda silly. And said that she would go get them and bring them back which she did. But the problem is this happens every time we order and it's so frustrating.
Once in a while I could understand but it's not its every time! And when I call it's always I will credit your account or send what was missing which the rest of the food it was meant to be eating with is cold by the time it gets there. Now I would just like someone to please tell these workers to pay more attention and if you was to look at our account you would probably see all the problems if they even put them on there.
I placed an order tonight August 3rd 2016 4 the 2-inch 1299 Pizza for delivery. The driver came out and I missed him I didn't hear the knock so I called. And when I talk to I guess the shift manager there he told me that someone came ten minutes ago he was going to have them come out and run the same order but I did not want the same order and I apologize for having the driver come out and I would like to place another order. He put me on hold for about a minute or two then he came back on and said he can not have his driver come out again until our apartment.
When I asked him why he said because it's not safe for the drivers to go to the same address more than once in the same time period. So I asked him if I place the order online again is he going to cancel my order and he said if it's coming from my address yes he will or I can come pick it up. I was very upset because his demeanor over the phone was as if he did not care about my apology and he didn't have time for it. I just want to know is that Pizza Hut policy. And I informed him that I order there frequently I know at least more than 3 times a month I was very unhappy with the way he handled the situation.
Purchased two pizza dipper pizzas ordered online well in advance on 8/1/16. Order was delivered on time but, when order was received I only received one. I called back and explained situation I was told when the driver return they will have missing pizza ready and the driver would bring it back. I wasn't told the actual wait time so as I wait i inspect the pizza that was delivered and the quality was horrible, it looked like it was thrown together.
Forty-five minutes pass still no return drive. I go to the location 715 Boulder Hwy, Henderson NV 89015. I take the delivered pizza and walk in and explained who i was and asked for manager and show them quality of pizza and the took it back and I am thinking they remade both. 20 mins go by and my order is ready. I was only shown 1 pizza. I get home and gave my children their specific pizza and I open the box for my husband and myself specific pizza.
It's the same poor quality cold pizza that i had to reheat in the oven. I was told I had a credit for the purchase amount. I really don't believe that. I felt taken advantage of and i paid my hard earned money for this
I placed an order online for four medium pizzas. Three of the pizzas were hand tossed and one was thin crust. Once I arrived home, I was highly disappointed that all four pizzas were hand tossed. They never read the special requests such as pizza well done, extra sauce, light aauce, etc. Every time I visit the Pizza Hut in Minden, LA, my order is either incorrect or the quality of food is lacking.
I ordered a care your order online for your Niles store. 745 Youngstown road Niles Ohio. I had an online coupon I received for completing a survey. The coupon was for $10 off an order of $20 or more. I didn't put the code in for my online order. I didn't realize I needed to. I took the coupon to the store and they refused to honor it. I refused the food. I order pizza and other food from this location several times a month. I probably spend over $400 a year there. I won't be ordering anything from Pizza Hut anymore.
Every time I order from this location it's a problem. They don't get my order right , it takes too long for delivery like 2 hours. I ordered my pizza at 7:41 p.m. and it's now 9:38 p.m. and I still haven't received my pizza. Then when it gets here it's cold. Once I even had the driver to tell me he had to go back and get the rest of my order from the restaurant. I order extra cheese and I don't get it. I even stopped ordering from Pizza Hut and started using Papa John's, but I decided to use them again and I'm getting the same bad service. I need to be compensated for my getting such bad service when I was a regular customer. I am located in Meridian, MS. The store I'm referring to is on North Hills Street.
I am highly upset with Pizza Hut. I had to cancel my order 3 hours after I ordered it due to the fact that I never received it. I talked to the 'Manger' of that night and she proceeded to give me a credit of $25. I greatly appreciated it and was accepting. Today I tried to use that credit which for the record, I have not ordered since July 2nd which was the day I received my credit. I was then told that I did not have a credit of any kind. This was a shock and I assumed it was some sort of a mistake.
Well, they told me that there were no records of me placing an order on July 2nd and there were no records of me ever receiving a credit. Well, I have phone records and an email both proving and I did in fact order on July 2nd. I asked if there was any way to get this cleared up and she told she could do nothing because her records said otherwise. More than likely, I and my family will never be ordering from Pizza Hut ever again because I find this to be absolutely ridiculous.
I ordered dinner from one of our Pizza Huts here in our town. The driver who delivered it to our door was covered in either cat or dog hair, his shirt looked like it was alive there was so much hair on it. The third bite of pasta my husband took he found a six inch hair in the food he was eating. It was from someones head. I will never order again from Pizza Hut. It was disgusting.
Well I put my order in at 7:32pm after 9:00pm I called the store tell them I haven't got my order yet the lady said they left with my order. Ok, she didn't say she was sorry are why they are running later she was just like ok they are on the way. Now I know Pizza Hut is busy and all and at the same time they are right down the road from me...now I just NOW got a phone call it 9:30pm asking if I still want my food (Well yes I paid for it) the she say he just got back he couldn't find the lot# if that is the case all they had to do is call my phone and ask.
I know my number is on the paper he is reading off of now this is the reason I don't eat out this is to much and I only order out because my kids wanted something different for now on if I have to fix pizza myself. I will this is bull then she talking to me like in the problem really all I wanted to do is eat pizza and have a movie night with my kids hell its time for bed. I have work in the morning it's 9:41 and my pizza just got here really what a hell of a night and my food is cold.
On Tuesday June 28 I bought super supreme and buffalo wings on El Camino and Northgate store. The buffalo wings smells spoiled. It smelled like spoiled chicken meat. I didn't have time to go back and complaint about it. I still have the chicken to prove it because nobody wants to eat it. I dont want refund, I just want Pizza Hut to serve fresh food.
I called in to order a pizza on 6/7/2016 @6:54pm. I specifically informed the employee I Absolutely don't eat pork and I want to order a large stuffed crust cheese with hamburger xtra cheese pizza. When I picked up my pizza the 1st time I doubled checked to see was my order correct but when I opened the box, there was no hamburger on my pizza so the employee apologized and offered 2 prepare another one with meat on it.
When it was "So Called Cooked Fresh" I got home ate 2 pieces but realized the meat tasted bad and 1 1/2hr I became extremely ill. I have severe vomiting and extremely bad stomach pains. If I'm not feeling better I will have to go to the hospital.Attached below is a picture of my receipt of purchase and a pic of the meat that Supposed to be hamburger. I plan on having this meat examined by a lab and pray this experience happens to anyone else.
Last Sunday I went to Pizza Hut on bluebonnet and Burbank. I told them I wanted a pizza for carry out and told them I WANTED hut flavor crust seasoning. To make a long story short, I got there late because of traffic and gas, and I told them this. Got the pizza paid for it, had no seasoning and crust was hard as a rock. They said it was because I got their late, but I explained how could me getting there late affect the way the crust tastes and being overbooked?! They had an attitude and offered me another one but I refused!
We ordered pizza and wings and from our local Pizza Hut in Austintown Ohio. First let's start off saying the pizza was great and everything we order was there and right. But when we got to the wings we were really depressed. The wings were so small the mushrooms were bigger than the wings. Thanks for understanding my concerns. I have added a picture.
I order a family pack and for one got the wrong food after a seriously long wait. I had a game to get to so I just took the wrong food. It really sucks because I had a crowd of people I was feeding and did not have the appropriate food for them. The food I ordered. Since it took so long to get anything. I just took it to get to the game. I feel shorted and done very wrong. Can someone fix this situation and comp me for my meal.
I would actually provide 0 stars if available. We had to pick up to a location on Pershing ave in Stockton, ca. We ordered a large pepperoni and mushroom, and a large half cheese half vegetable supreme. It also said it on the website. Well when going home the pepperoni pizza was burnt and we didn't get half cheese on the other. We called and spoke with Joanne she said we can get a new pizza but would have to drive back the location was filthy at this point we wanted money back she stated we can call corporate very rude and not customer friendly. I will not come back to your establishment and after looking at Yelp she has received many complaints which is not surprising.
My name is Kayla Pierce my husband and I order from our local Pizza Hut (2903 Richmond road Texarkana Texas 75503) order number 3160501205530001181316314. We had our food delivered and paid with my credit card the order came to 13.80 and we left a 3 dollar tip for the driver which the total would come to $16.80 I checked my account and the total says $19.00 we went to the store and the manager (April Giles! Looked at the ticket and you could see that the driver marked our the 3 dollars to increase his tip. The manager shrugged it off and nothing happened! I am furious that is stealing and something needs to be done!
I'm not usually one to complain, this is actually the first time I've done this, but the pizza arrived with the cheese and pepperoni smeared across to one side, the sought seemed undercooked in the middle and while I don't expect pizza to remain horizontal when held but each slice drooped like it was reaching for the floor. I was really looking forward to pizza cause I love Pizza Hut, but I can't eat this and I'm not pissed or anything, it happens. I also have major anxiety over talking to people on the phone so calling the store that delivered isn't an option, I also don't like confrontation. But I would like to see if I could get a refund of some sort. Thank you.
This is the third time in a row I've been completely disappointed with Pizza Hut. I ordered two thin crust pepperoni pizzas and they don't even get here warm, the crust seems stale and it takes an hour and twenty minutes for awful pizza. I hate that I just spent $30 and am still hungry because I had to throw the stale products in the trash. Enough is enough. I've called and complained very nicely. I didn't want more I just wanted it to be acknowledged.
I would like to make you aware of a situation I experienced while dining at Pizza Hut in Silsbee, Texas. Last Friday, around 9:30 pm, my family & I finished our meal & everyone but myself left the building. After exiting the restroom, the Assistant Manager, Thomas Griffis, was cleaning the table, yelling profanities directed towards my family & I. It was very dramatic & unnecessary to curse & call us F**king Faggots, among other things...It was not our intent to leave a mess, & I really do not think we did, but I am very glad that my children did not hear this language. This employee either does not appreciate his job, or is just downright hateful. He obviously does not like wiping a table & has very little respect for customers.
After he finished his "fit", he did notice me standing there. I simply told him how unprofessional he behaved. Mr. Griffis had no words or apology, so my family & I left. I'm quite certain that this location condones this type of behavior, if Mr. Griffis is in fact a manager, judging by the loud & vulgar conversation of another employee who was visiting with a friend, on the clock. The main reason for this letter is to simply make you aware of the kind of people running your business. It's these types of people that make customers seek other places to dine. Feel free to call me & discuss any details more thoroughly. Thank you for your time.
I have enjoyed that I have been a patron of pizza Hut on John C. Calhoun St. In Orangeburg South Carolina for many years now, at least up until April 8, 2016. The two large specialty pizzas had to be the worst I've gotten from any pizza company. The large pan meat lover's pizza was slightly under cooked and there was only four pieces of pepperoni. The large thin and crispy veggie lover's could have been made hours before pick up or even the day before because it was obviously 'Re-heated'!!! It is a disgusting to realize such a scam would be done to a long time customer like myself. But don't worry that will never happen to me again from pizza hut.
First of I'm highly pissed off at the Pizza Hut customer support call center. Refused to help me with my issue 5 agents transferred me without my consent. I work for a call center and you would be fired if that happened. What a joke. Secondly you guys took my money and never got my pizza. I wait from 4 until 10:59. And continuously called customer service to either be put on hold or transferred over. No manager to speak with what so ever. Unreliable pathetic workers / company! You guys are teamsters not wanting to give my refund and have nobody to even speak with about my money.
I ordered a pizza online for the first time ever. After waiting in the living room for over an hour I realized it was taking way to long. So I called and they said that my card had been declined and they canceled my order. First there was nothing wrong with my card. Also they said they had tried to call but that was nearly an hour after I had ordered. Why would you cancel an order without trying to make the delivery and obtain cash. Which I would have been fine with. I was so upset I didn't even want it anymore. The only reason for that card to be declined whold be if they put in the wrong info. I'm so disappointed with my first attempt at online ordering. And on top of that they weren't even apologetic.
Ordered online, it was 15 mins past the ETA delivery called to see what The hold up was. Store manager then claimed he does not make the certain pizza at his store past march 2nd, I've now been waiting 1hr and 45 mins for one pizza that isn't what I ordered. Because he doesn't make it anymore. Please explain to me why it is on the website if it's not offered any longer. And if I was a credit card customer, how would I get reimbursed this is completely unreasonable I have a daughter who wanted pizza for her birthday and has been waiting almost 2 hours for it.... Since they said it will be 45 mins to make my pizza while I stand here and wait.
Order at medium pepperoni for my grand kids at 5:30 pm on 3/19/16 from the Chesapeake Square Pizza Hut in Chesapeake, Va at 6:30 delivery person arrived with a medium sausage pizza. My son told the driver that the order was incorrect and told the delivery person that we did not want the pizza. The driver said he would return with the correct pizza. An hour passed and my daughter call and the pizza manager said that they would now make us a pizza and deliver it, no consideration for the fact that 3 hrs. Had now pasted and no pizza.
I know what good customer service is, I am the Group Superintendent at the largest government shipyard in the nation with over 1000 workers who work for me. The United States Navy is my customer. My 4 year old grandson heard the manager on the phone and said " Papa she(the manager) is a bad person". Pizza Hut should be ashamed of this kind of service. They can keep the pizza.
At 9:18 pm I ordered pizza last night from your app and was told I would get pizza in fifty minutes which is too long. After 50 minutes the pizza didn't come and I called to check on the pizza and was transferred to the store so I can speak to the manager after holding for 35 minutes no one ever came back. I the called back as if I wanted to order a pizza just to get an answer and the guy said he would send a message to the manager to call me back right away needless to say at 4:58 today March 14,2016, I still haven't heard from the manager. Well back to my complaint since I couldn't get through to them I drive to the store at 10:48 because they would close at 11.
Once I went into the store it was no one in the front t register I saw someone a van drive off and I waited at least 2 minutes listening to people using profane language before someone said there is a customer in the front. I asked about my pizza and she said the the driver is on the way to your house I asked how long ago did he leave she said 10-15 minutes and I left. No I'm sorry or anything came from her mouth so I went back home as I pulled up at 10:56 pm the driver called he was in front of the house he said he was the only driver and they always do this to him. I was brought up in the thirty minutes or it's free time I'm not asking for anything free but come on one hour and forty minutes to get a pizza? A pizza that was forty minutes late? You can't offer anything to me? And to top it off this isn't the first time it has happened each time it takes an act of congress to get a manager to take ownership awful awful awful customer service.
I would like to know why the west stone drive pizza hut will not deliver to my home,its only 3.6 miles. Please let me know.Thank you.
I ordered my food and it has been over an hour in wait time. I called to ask for the reason for delay and the individual relayed that wait times have been extended to an extra hour due to only having two drivers. The picture uploaded shows the store and time ordered as well the time this email was drafted.
We ordered a large thin pepperoni and bacon pizza and a hand tossed Pepperoni and cheese pizza. My husband went to pick them up upon getting there he paid for the order and was given one pizza, the thin pepperoni it had no bacon then 8 minutes later he was given the hand tossed pizza no extra chees only the pepperoni. The service was rude. More than one employee was talking on a cell phone rather than working. Instead of offering to redo the orders the cashier offered to take 3 dollars off the meal. Which honestly was not the point.
They not only got the orders wrong, they gave half of the order before the other half was even done cooking. This is not the first time that we have had issues with the service there. On occasion there have been someone's children behind the counter I assume because an employee needed a baby sitter. Our pizza was not as ordered and as you see from the pictures not even what most consider standard product from Pizza Hut. I am a previous employee from years ago and I never saw our store in Suffolk Va, give such poor service as I have now on 2 occasions from the Franklin Va location. The store was located at 1394 Armory Dr. Franklin Va.23851. Our ticket was #94, server was Damian date and time- 2/27/2016 5:38 pm, Husband paid with his credit card. $27.37
I would expect not only better food but much better service for that amount. I certainly hope that someone steps in and does something to improve the quality of employee and service this store has. If that improves the food will.
My family and I were visiting family here in Shelby ville. TN. Before heading back home to Waynesboro, TN. We decided to stop by pizza hut before our two hour drive home. We arrived at 7:05pm we ordered our food at 7:12pm and did not receive our food until 7:54pm. Which by that time my kids were already tired and getting grumpy. I have four children. So we had to throw it all in a box to take with us.
We never once got a refill or anything and paid a $54.24 bill. The service was rude and hateful and we also had another couple that came in right after us and after asking how long we had waited on our food, we told them and they left right behind us . The service was poor. And when asking for a corporate number before leaving the manager was very hateful and said she didn't have a number for me maybe I should look online.
We will never be going back there and I'm going to be sure to recommend to my family to not visit the pizza hut in Shelbyville, TN again. I am very upset my kids didn't get to eat. I would appreciate a reply in my email so I know you have received my message.
I ordered my favorite new pizza which is a pepperoni pizza with the "hut favorite" crust additive, the combination of garlic butter, Parmesan cheese, and Italian herbs. I LOVE it, I have been ordering the 2 pizza deal for awhile now sometimes 2 times a week. Last 2 times I ordered I didn't receive the right thing it was just garlic butter I believe. When it happened the second time I showed the deliv. driver and he told me to call in to the store and when I did they said they would send out two more I was very grateful. When it arrived here they told me they watched him put it on and yet again it was just garlic butter.
I had to explain to the driver what "hut lovers" is and why that wasn't right. I then decided to call the store where the manager Mike was very rude saying that it was what they do now for that flavor just garlic butter and it was up to each store to decide what to put on the pizza. I know I'm being a little picky but I loved the way it was and I WAS a big advertiser to friends about this and now I look stupid.
I placed an order online, and received a delivery time. 25 minutes after the delivery time I called the store to inquire regarding my order and was treated very rudely, the manager said when my order is delivered it would be accompanied by a $5 credit on my next purchase. After waiting an additional 30 mins I called back to get an ETA on my order. While waiting on hold I received my order, over an hour late, cold, and with no credit (I received my at 3:43p.m.).
Speaking with the manager I was rudely addressed and told "we don't give credits and you'll have to call the office if you want one". I am NOT happy and will not be ordering again. I would like a refund on my order of $27.11. See attached email for order details as well as time.
I have visited at PizzaHut which is in North Country Mall Mohali, Punjab. I have ordered : Tandoori Paneer PAN-Med Pizza: 395/rs and Veg Chsy Papper Fus Reg-Dine : 189/rs. Total Amount is 584/rs. But I have charged 782/rs total. 198/rs extra charge on Bill. This is approximately 23% extra charge on bill.When I told to owner he said you have to pay the bill. Please look into the matter and refund my extra Money back otherwise I have to go for legal advice.
I placed an order at store #032007 on antonio parkway in ladera ranch, CA. I ordered ona large garlic knott crust pizza at 12:35 for delivery. Order was for 24 becker drive, ladera ranch. Under the name emily cappasola. Estimated delivery time was 12:59. Our address is literally on the other side of the street from the pizza hut. At about 1:25 (almost an hour since placing) i called to check on the delivery status, she told me the driver had it and it was on the way.
The pizza did not arrive until about 1:45, the driver was an old man i do not blame him for this. But on top of the delay, the pizza was room temperature. I did not want the hassle of getting another one and waiting i just microwaved it. Im not one to make complaints and we order pizza hut often but this was a bad experience for a delivery 2 minutes away.
I ordered from Pizza Hut tonight. It took over an hour to arrive. When it did, the pizza (garlic knots) was overcooked, the knots were empty and had no cheese in them (due to the pizza being overcooked) there was barely marinara sauce in the containers and I received a cookie instead of the brownie that I ordered. I am extremely disappointed as I have been a long time Pizza Hut customer.
The quality of the pizza is terrible. Our order has arrived cold on multiple times. I ordered a pan pizza received something different. Wasn't thin crust, just poorly made as if they are not using the right amount of dough and crust soaked up all the grease. After several screwed up orders, I'm done this store. It's terrible.
I called in a pizza order on Sunday night (1/24/16) and upon arrival i waited in the drive thru line for over 10 min. I finally got fed up and pulled around to go inside and pick up my order. After going inside the waitresses ignored that i was there and i experienced another 10 min. wait to be able to pay for my order. I'll be damned if i ever go back during the evening hours again and i will be sure to pass that warning along to others. Guess what? After arriving home my order was not only very cold but incorrect. I'm Done with pizza hut in the pm.
Placed an order with Pizza Hut in Mansfield Albert Street Friday 22/01/16 time of order 5,43. I was not going to bother to complain but feel that I paid good money this product and must say it was very very poor no flavour in both Pizza which where Hawian stuff crust and Barbque Texas with 3 side orders total cost was £25.50. There was very little toppings and well there tomato base was none existent.
This was a delivery. As I say was just not going to bother but we had guest for the evening and was disappointed with the Product that was delivered we have had from this Pizza Hut many times and had no reason to complain but this time not good.
Ordered two pizza's one pan supreme and one sausage and pep. I also ordered a beer and cheese bread. While we were waiting others came in and we saw that people that came in after us got there food. Then I had to go to the bathroom and I almost got sick. I did not say anything to my wife about the floors in the restaurant for I wanted to have a good time. You, will see in pics floors were dirty, bathroom dirty.
After 20 min. I got my supreme and under cooked, and they made the wrong order for my wife. I had to wait another 15 min so we could eat together. Buy then I had my fill and asked for a box. We did tip do to the fact that I understand that people that are severs in a restaurants make money on tips. The only reason we tipped is so I could send this to you and for you to clean this place up. (One other thing the tables need to be cleaned with a hot wet cloth, not a dry cloth)
I had Called you're borgen location in Gig Harbor for pizza to take out. After making order was told it would be ready by 8.23 pm Arrived at time stared pizza wasn't ready as promised. Was about to come in at 8.30 when person handed order to my son. He put the pizzas in back seat and we drove home looking forward to our pizza. After opening box we realizes the pizzas were someone else order and not ours. I called your manager Alicia and asked her to bring us our order she insisted this could not be done and we would have to drive back to pick up.
Why would she ask us to drive back when she clearly made the mistake. I was not happy considering our large family usually spends 50 a order and order about once a week. From this location When I arrived you're manager was not only unprofessional she used profanity and told me my wife had called her back after my phone call and apologized for my getting so upset this was a blatant lie my wife was just upset as me she expected to have the person deliver to because they made the mistake. I believe this is a person that is clearly over head and doesn't understand customer service.
We order pizza every Wednesday night. In the special requests box I indicate I would like it cut in squares instead of pie shapes as it's easier for little kids to eat. Every Wednesday night it comes in pie shapes. Even though the manager there know we ask for the squares cut the employees don't read the order carefully. Last week when we arrived the manager told me the guy didn't cut it in squares but they had put another pizza in and would be about 3 minutes. He also offered me the other pizza cut in pie shape for free. Will the guy cutting it some how turned the pizza upside down when he put it (cut) in the box. He spent the next 15 minutes or more trying to put it in the box and arrange it in like a pizza (he wasn't the best at putting the pizza puzzle together.
I go home, which is less than 5 minutes away from the store with a cold pizza that was a big mess. Most of the cheese was pulled loose from the crust. So I got the pizza I ordered cut in squares that was a mess and cold and a pizza cut in pie shapes that I had asked not to cut that way and that was the only eatable pizza. Also we also other the wings special and ask for boneless wings and for two times in a row got home with bone in wings. We have two pizza huts in town but the other one is on the other side of town and takes about 15-20 to get to with traffic. I plan to not order from the convenient pizza hut anymore because I am tired of my order being wrong. I shouldn't have to go out of my way to get my pizza orders every week. I am not impressed with the manager that is there in the evening. The store I am talking about is in Oshkosh, WI and is on Jackson St.
When I placed my order for stuff crust with salted pretzel flavoring on my Pepperoni Lovers pizza I also added a note "more flavor less salt please" (not much room to be more descriptive). In the past this has worked, however this time, the crust was coated with salt and not much flavor. Plus, the pizza was over cooked and hardly any cheese.
I placed an order for carry out. When I went to pick up the order, the cashier almost forgot my pizza. After getting what I believed to be my entire order, I headed home. When I got home I realized that you had forgotten my wings. I attempted to call the store, but the line kept giving me a busy signal, sometimes immediately and others times after 2 or 3 rings. Ordinarily I would have just gone back up to the store, however, the weather is horrible, which is why I decided to pick up the order while I was out. Attached is a screenshot of my order.
First I placed a delivery order for the $10 box. Never received it so I called back & was told they couldn't deliver to my address after dark, but I never received a phone call to be notified about the order. I placed the order for carry out, I literally live 5 minutes away from Pizza Hut & when I got home to feed my kids I noticed the pizza & bread sticks were dried out and tough as if it has been sitting all day & recooked. I couldn't call yesterday because I was rushing to get to work & you guys were closed by the time I did call.
I live in new milford. You have a location in bergenfield (one town away) and hackensack (roughly two towns away) in new jersey. And neither of them deliver to me. My friend, who lives in the same town, managed to get delivery to her house, yet mine is now available? In the same town? Thats not right. So i ordered from dominos instead because they're in bergenfield (one town away) and have no problem delivering. Not only that, but my friend got her pizza today, and it was under cooked.
But i will not complain on her behalf. I am just very upset that two people live in the same town and yet one can get delivery and the other cant. I even called to make sure, and this woman answered the phone who sounded like she didn't even want to be there, and when she told me she couldn't deliver i didn't get any apology or reasonable customer service after the fact. Will never go to your establishment again.
I ordered 2 med pizzas from 888 Murfreesboro Pk at 4:30 Monday evening. One was a Hawaiian and the other was a meat lovers. The Hawaiian had jalapeños and the meat lovers had only sausage and pepperoni. I order from this location often and love Pizza Hut which is why I was disappointed with this particular experience. I very much dislike jalapeños and I do not see why I should pay for two pizzas that were wrong orders.
Last night we ordered from the pizza hut at 4048 Beechwood Blvd Pittsburgh Pa 15217. We got the game day deal, 2 large one topping pizza, 8 boneless wings, and breadsticks along with 2 2-liters. The pizza took about an hour, no big deal, I realize Sunday can be a busy day. When our food arrived I noticed they didn't bring our bread sticks, so I called the delivery driver who was extremely apologetic and said he would be back in 10 minutes with our bread sticks. During that time, my boyfriend ate a chicken wing and immediately pointed out there was something off about it. I bit into one and immediately spit it out when I realized it was raw. My boyfriend unknowingly ate a raw piece of chicken.
I called the delivery driver back who seemed extremely upset and again very apologetic and told me to call the store and talk to Marcus the supervisor. When I called , Marcus seemed more annoyed than apologetic but offered to send out a new batch of wings, which I took him up on. The second batch arrives with my breadsticks and I break one open.. Yet again it is dangerously undercooked, so I called back again to very politely point out that my wings still arent cooked all the way. At this point he proceeds to argue with me saying he checked the wings himself and they seemed fine before finally offering me an $8 credit. I accepted the credit because at that point I just wanted to be off the phone with him.
I never even mentioned the fact that my pizza was not hot when I got it. I'm not sure how I feel ordering from this pizza hut now knowing that a supervisor can't tell the difference between cooked chicken and undercooked chicken. My boyfriend has been up all night puking just from eating that one wing. Now instead of any type of refund, what I have is a sick boyfriend and an $8 credit I'm not sure I even want to use. Please do something about this, I would hate for you guys to have a lawsuit on your hands because people are getting sick from undercooked chicken. Also, a refund would have been nice since a lot of the food I ordered was either cold or inedible. Thanks.
The place is a complete dump. Has been for awhile now. It takes 1-2 hours to get a carry out pizza on a weeknight not even a weekend. Pizza is always messed up or not good at all it's always to greasy and half cooked. Booths and tables are digusting and filthy. Makes you not even want to sit down or if you do you want to take a shower as soon as you leave . Ceiling tiles falling down bathrooms filthy I could go on and on about this ridiculous place. It needs new management or just needs to be shut down. I will drive 45 mins out of the way if I want Pizza Hut again. Will not be back to the new Albany one until something is done
I ordered one $20 dinner box tonight, January 9, 2016 at 7:05pm. It is now 9:40pm. I called the store twice and was put on hold for a long time and no one came back to the phone. Is there anything someone can do about this situation? Pizza took over 50 minutes to get to the house. The pizza was cold when it arrived and I had to heat it up. I have had many complaints about Pizza Hut so far.
I placed an online order and received the confirmation email stating it would be 15 minutes until it was ready. I showed up to the restaurant after over twenty minutes and stood at the counter. I stood there for over 10 minutes while several employees working never even acknowledged my presence. It wasn't until the delivery driver came in and asked if I had been helped was I waited on. I told him no and was told my order would be yet another ten minutes wait.
About five minutes later, I hear a crash and it is one of my pizzas falling off the oven conveyor and onto the floor. This was due to the employees (which there were four of) not paying attention. They seemed to be overwhelmed and I don't know why. They were not particularly busy. There was only one family in the restaurant dining in, and the waitress when not serving them, was standing around doing nothing and taking the occasional phone order.
After a total wait time of over an hour, (over thirty five minutes of which was spent in the restaurant waiting with my restless 4 year old daughter), I received my order and was given a small discount of a couple dollars. I found the staff at this location to be incredibly rude and poor at customer service as well as either inept or poorly trained. This is the only location close to me, and this will be my last visit there. I am honestly perplexed as to how this location is still in business. Very rarely do I have an experience so poor that I am compelled to send feedback, but this was terrible.
I am a Pastor in the Thomasville Georgia community and one of our members grandson transitioned (died) on the morning of 01-08-16 suddenly from a massive heart attack. He was a young man so this came as a surprise to everyone. The daughter of the young man's finance' is an employee at Pizza and what happened to her is my reason for filing this complaint.
The Pizza Hut employee's name is Aysha (not sure if this is the correct spelling) Young. She called the local restaurant to share the sad news and shared that she was not going to be able to make it to work. The acting manager (Jeremy Clark); who is acting as the manager due to the illness of the manager in charge Steve is out on medical leave. I overheard her share with her mother that Jeremy told her that her problem was a personal problem and she needed to come to work. She then asked if he could call someone in for her and he said, she has a phone and she could do that. While waiting to go pray over the deceased with the family, I overheard the young sharing her pain with her mom and I took it upon myself to call Pizza Hut on her behalf.
After being on hold for about 15 minutes, Jeremy answered the phone and I introduced myself and shared with him what was going on. Jeremy told me that the issue at hand was a personnel issue and he was not at liberty to talk to me about that. I shared with him that I understood it was a personnel issue and I was not inquiring about personnel as much as I was trying to reach out and ask for some compassion for this young lady and her family however, he continued to tell me that this was a personnel matter and he could not discuss it.
My problem is that I just could not understand how someone could be so heartless and uninterested in a grieving family and that bothers me tremendously. I am a frequent visitor of Pizza Hut the congregation I pastor is about 300+ who also patronize the local pizza hut. After hearing Jeremy share that with me and being so insensitive to this young lady and her family during this tragedy, I will never go in again and will share with all whom I come in contact the insensitive nature of the management of pizza hut. I pray this is not the stance of corporate. I do desire for someone to contact me concerning my concern of the management.
I can be reached by email at email@example.com or by phone at 229-221-2141.
I look forward to hearing from someone soon on this matter.
Anthony Q. Choice
I have no rating for the Pizza Hut in Fort Morgan, Colorado. On December 31, 2015 we entered Pizza Hut to dine in. We were just about sorted when an employee walked up and said "the dinning area is closed for the night". And she walked off. There were no apologies or any notices of any kind. We were treated rude and will not go back or order from there again.
Is the second time we have ordered takeout thin and crispy crust pizza that has little to no cheese and pizza sauce. The ingredients are just globbed on and not spread even. It has to be the cooked not taking his time to satisfy a customer. Its a shame, because we love pizza hut. Pizza hut on highway 80 in Forney, Texas.
Ordered Family Wing Deal which includes 16 wings and 2 orders of waffle fries and a large meat lovers pizza. Didn't receive the fries, wings were very small and the pizza was ice cold. Called the store -- Cocoa Beach 1-321-783-2780 and was informed the waffle fries were extra. Very disappointed in the customer service and quality of food. Will NEVER order from Pizza Hut again.
Pizza Hut at 4407 W Fuqua Rd in Houston, TX 77053. The phone number is 713-434-5566. This was the pizza place I ordered from!! Took a very long time. I ordered my pizza at 10:49pm and it said that my pizza would arrive at 11:19. It was after 12 o clock before the pizza came. I called the store multiple times and got no answer on what took the pizza so long to get here; also when my pizza did come my pizza was cold, and the driver had her music up loud waking my wife.
I placed an order online to feed my kids before I went out for the evening at approximately 6pm 12/31/15 and received a confirmation that my order would be delivered at 7:14pm. I received a text from my mother at approx 8:43pm that my order had not arrived.
I called the location and after being placed on hold for 15 minutes. A young lady answered and said our order was next to be delivered when the driver returned and to expect the food within 25 minutes. I get home at 1:30 am and was told the food NEVER came. I am attaching my confirmation email and I'm very upset because my kids were with my mom and did not eat dinner.
I was so excited to check the availability of my favorite pizza and see that it was offered in my area. I check periodically to see if the taco pizza is available and am always told no, so tonight when I went online and saw it was offered I was so happy! I placed my order online and was willing to drive 30 minutes to go pick it up. After leaving my home I received a phone call telling me that the pizza is not offered at this location. I don't understand why I can't order the only pizza I like from this area. Shouldn't all pizza huts be the same? I am so frustrated, not only because I got my hopes up for nothing, but because I was already on my way to pick it up. Especially since the web site allowed me to order it.
Called to order a pizza for delivery. Gave address to apartment complex, where pizza has been delivered many times over the year. The call representative that took the order was unable to locate the address, and sat on the phone silent with no resolve. The rep was asked a couple of times the reason why the address was not found, and had no answer. The rep was asked to reach out for help with finding the address, which returned no results. The call was approximately 6 minutes long before the call was ended as the call representative clearly had no customer service skills and couldn't get and order placed within a 6 minute time frame.
Order#: 3151223234149001181013905. Placed the order at 9.42PM using the Pizza Hut app online and expected delivery time was 10.26PM. But I did not receive till 11.15PM. And the driver called me at 11.15PM and wanted to deliver the order. Its almost 1 hour delay. I was not able to wait so long and was forced to order from a different vendor. Now i need to wait till tomorrow morning to fight for the refund. Worst customer service experience ever from Pizza Hut.
My friend ordered in right in front of me a large stuffed sausage & pepperoni pizza.He spoke to a lady named Jessica. She stated with tax and delivery charge it would be about $17.84 or $17. and some change. We eplained it would be paid cash. We took out a $20.00 bill and waited and kept waiting and waiting. Finally we called back to find out what had occurred. we tried several times due to a recording coming out the whole time and when they would pick up the phone they would slam it. Finally around 1:24am she decides to answer us. I explain to her the situation.
First she stated she never had that order on file and hangs up. We attempt several times more.She finally answers again and replies that she should not even be answering our calls at that time.I tried to explain once again her mistake.Then she tells me she did remember the order but that when she asked my friend if cash or credit that he hung up. I then told her I was going to file a complaint with Corporate.We are all human and mistakes happen but she lied and on top of it had a very nasty attitude. I have ordered and eaten in at Pizza Huts many times over the years. I am also a Marketer and with all due respect a person like that is not an assett to a company that deals with customers.
I argued with my bf about ordering pizza tonight. He wanted Dominoes, I stood firm for Pizza Hut. BIG MISTAKE! Haven't eaten pizza in a while and didn't realize the shenanigans that Pizza Hut now gives it's customers. Had the pretzel piggy pizza many times before (about 6 months ago was the last time) and wanted to change it up a little so I created my own pizza. I went to pick up the pizza and saw the woman dump a bag of spinach on top of my pizza after it was already cooked then put the balsamic drizzle on it.
I know I had never gotten a pizza with raw spinach on it like that so I asked her if that's how it was supposed to be when she brought it over and got an attitude from her for asking. "You have to say you want it cooked." "I've had pizza with spinach from Pizza Hut before and never had it raw."
"Look at the picture, you have to say it cause the company says it's too light and can fly around in the oven and get stuck." "Really? Wow, ok, never had a pizza look like this before." It was too late to argue and didn't want to put up with a disgruntled employee so I took the pizza and left. Tried to microwave the pizza since we are in a hotel room and don't have an oven and it tasted nasty, the balsamic drizzle burnt my tongue as well.
Take off the spinach and you have none of the drizzle at all so what's the point? When I went online I saw all kinds of complaints from people about the same things who were told a bunch of nonsense like I was....here's a hint...put the mixed in with the other ingredients so it doesn't blow around....better yet, if you have to specify that you want one of your ingredients on your pizza actually cooked and HOT like the rest of your pizza, give the option of cooked or raw spinach when the customer is selecting it instead of listing it in light font "fresh baby spinach placed on your pizza right out of the oven" and not even offering a button to click if you want it cooked and hot like IT USED TO BE.
Sad to say, I wish my bf was more adamant about going to Dominoes and I can honestly say that I have no want to ever order from Pizza Hut again.
I ordered Pizza Hut on line. I got to restaurant to pick up order. There was a young man at register. I asked was my order ready. He looked to see if pizza's were ready. There were no pizza ready. He asked a girl and she replied that they have been swamp and just because I ordered it on line did not mean that it would be ready when I asked for it. I asked her how long till it would be ready. She said 5 minutes 10 minutes maybe longer. She was busy and she had a big order in front of mine with an attitude. I told her to refund my money. I don't have to put up with her attitude. She turned register around and said see I refunded your card. She did not give me a receipt for either transaction.
I order some pizza's asked if they could please put some garlic butter spread. When the pizza's were delivered the pizza's didn't have the spread. So I called back to the restaurant and spoke to a lady manager it was maybe 5:30 pm. She was polite and offered to redo the pizzas which was fine. When the pizza's arrived my 20 yr old son answered the door while I was sick trying to sleep in my room. The driver demanded that he needed my signature on the recipient and that he needed to see me only.
I signed the recipient and called the restaurant at 6 pm spoke to a male manager and he said that's with the driver not with them. That he will have a talk with him. The manager said what the driver did was wrong asking for my signature when it was not asked by him or to demand that he needed to see me.
I'm sorry but after that i was very upset. We threw the pizza's away. Afraid that maybe the driver put something in them. There is dominos pizza, little Caesars, pizza patron, papa johns and others that my family is going to consider ordering from instead.
I've tried for 3 days to make an order online, only to get to the find a store section. And that's as far as it goes, the wheel just spins and spins. I had 1 bad experience with service and delivery a couple weeks ago, now this.
I ordered pizza last night from the pizza Hut here in lancaster ca on Avenue L (mind you this is not my first experience with them ) I ordered and the delivery time said 9:57 I called the store and made sure they could deliver by then, the lady said that would not be a problem since my fiance comes home for lunch from 10:15-10:45 . I waited it was 10:10 I called the store they said it would be here within the next ten minutes, waited it was now 10:30 and no one was here my fiance and I are both waiting.
I called again the lady rudely said I'll give you "ten dollars credit it ell be there soon " and hung up. The driver doesn't show up till 10:50 (an hour after estimated delivery and he says nothing to me just hands me my receipt to pay, hands me my pizza, throws my plant out the way and storms away. This is unprofessional, my fiance didn't get to eat and to top it off rude driver and rude lady at the store. I would love to get my refund and I don't know how to get it (no it didn't get my 10$ credit.)
Ordered a pizza to be delivered to the hospital I am currently at because I have 2 babies in the NICU. Estimated wait time was 1 hour and 25 minutes, which seemed to be a bit long. The pizza was set to be delivered at 8:05 p.m. and order was placed at 6:40 p.m. It is now 8:33 p.m. and my pizza is still not here which is causing me to be late getting into the NICU for my babies. This is ridiculous. I ordered 1 pizza, nothing else. The store is less than 2 miles from the hospital and it's taken 2 hours?! I'm incredibly disappointed and would like a full refund.
I ordered my pizza at 534 and my email confirming my order said it would be delivered around 604. At 624 I called the store at the lady who answered the phone told me she needed number and I said I ordered it online and then she got rude saying if I didn't know the number she couldn't help me I said okay and she still kept talking I had to raise my voice and say okay again. She then said well give it to me and I did. The lady got on phone told me she can give me 10 dollar credit for next order.
But they are first come first serve and my order is on way. I told them I didn't want credit. When the driver showed up and apologized for the delay but the burnt one of my pizzas and had to remake it. So the lady lecturing me about first come first serve was bull crapping me over their mistake but turning it around on me like I was impatient. Last time I ordered they told me the couldn't put cheese on fries. The Pizza Hut in Cleves gets no business because rude people and they can't get it together. To top it off my hand tossed crust had a flavoring on it and I had none ordered so they made it wrong any way.
I just had an order from the Pizza Hut in Shelbyville Tennessee. First, they were about half an hour late with my delivery. Second, the driver didn't even have a pen for me to use. Third, she forgot my 2 liter of Diet Pepsi. Fourth, the pizza was cold. Fifth, she took 40 minutes to bring the drink she forgot. Sixth, she brought the wrong drink & said that's what they rang it up as, when I have the email confirmation for my order. No coupons, no free dessert to try to make up for my experience, nothing. A pre-order for a pizza, cheese sticks & drink that took almost an hour & a half. I haven't had Pizza Hut in years, but decided to give it another shot. I won't be making that mistake again. Just thought someone should be aware of all these issues, their lack of professionalism & customer care.
In total we have been customers at the Pizza Hut on Smokey Park Hwy (original and current spot) for about 7 years...it's the only one left in our area.Going back 6-8 months ago back we had issues with their cheese sticks being burnt/dried out.We reported in our survey and Pizza Hut corporate made amends.Being that I'm the one that picks up the order and pays when I pick up the order...I still check the cheese sticks.Once in a while they're burnt and I reject them so we've ordered from them less than usual.
This time I went and as usual the cashier wanted me to pay first before checking my order so I wanted to see the cheese-sticks first.Cashier gets them and wants to know why I want to check them.I explain they are burned sometimes and the cashier (Justin was his name) says 'burnt' in a sarcastic tone to one of the other employees beside him.They seem to be mocking me in light laughter until I lock eyes on both of them...they dropped their smiles fast.The conversation went like this next, literally...
Me:When you're serving cheese sticks me that look like a blind person cooked it sometimes...I'm gonna check it first
Justin/Cashier: Well we're under new management now so that shouldn't be a problem
Me: You can't blame previous management for that...they don't make all the food
Justin/Cashier: Well I can
I finish paying and leave.As I'm going out the door and leave he's talking to a another employee about the nerve to complain about burning the cheese-sticks finishing off with MF'er.I already planned to contact corporate about this but was already fuming mad and my brother saw it when I brought back the food.I parked on the couch and tried to cool my jets and explain what happened.Being that my brother placed the order he decided to call them up and talk to the manager.Apparently Justin was the SUPERVISOR on duty and said I was 'giving him sh*t' about wanting to check the cheese-sticks and insulting the cooking quality of the staff.My brother explained the history of this quality variance and told Justin what a smart aleck he was being and how unprofessional that was.Justin began to cuss my brother out on the phone and apparently said 'yeah send your pissed off brother back here tonight' and then hung up.I guess the guy was hoping I'd come back and respond in an unciviized method. My brother was now pissed from this guy.We ended up laughing about how stupid, unprofessional, and poorly trained in customer service Justin was and shook it off.I've never seen a member of management behave like this before towards people.Aside from Justin making this Pizza Hut establishment look bad it just led to two things....
*We did go the professional route and contact corporate and reported the incident from both of our interactions with this supervisor.Hopefully regional management will deal with it accordingly.
*Family decision made (pounds gavel)….to cease our business with the only Pizza Hut in town after so many years.That's 5 people in my family(including myself) that usually place a carry-out order for get togethers and of course I pick it up.Being that we we're dealing with an inconsistency problem with the cheese-sticks and I get eye-rolls or dirty looks on occassion from a cashier now and then? It gets old.Don't blame me...I'm not thrilled about checking after you either.This guy I dealt with recently was what polished to a high luster the decision to cut our financial cord on this Pizza Hut.Not much sense in contributing to the paycheck disrespectful and uncaring staff who'd serve me burnt food that not even a dog would eat.
We ordered a pizza for delivery at 11:53 still have not received it called and was told he tried to deliver it and also called said we didn't answer told her this was not true said she was the manager Rosa it was ordered on Wadleigh in Midland Texas said the driver could re deliver when he returned to the store told her didn't want a cold pizza. WEasn't very friendly but were hungry told her to re deliver but were not happy
ordered a carry out supreme pizza over a week ago, picked it up and when we got home and started eating it was not fully cooked, dough very gummy. threw it away. Did not report it due to hating getting someone in trouble, I used to work fast food when I was a teenager and know how that feels. this evening went to the movies with granddaughter and over to pizza hut for a pizza, only one table had customers, we sat down and ordered two small pizzas and drinks, our drinks were wrong and after sitting 45mins waiting for the pizza we decided to leave, we confronted server and asked what was the problem where as she stated we have a new cook who does not know what he's doing. we dine inn or buy pizza call inn at least once a week. they do great business but lately has slacked off. Please before I am forced to eat pizza at another joint correct the issues at the ELKINS STORE. Thank u for your time
Hello, I ordered some Food last night around 9PM from one of your locations in Hampton Virginia, and they charged my card and told me that they would be there in an hour. After 2 hours they never arrived, and my card was still charged. I called the location, and they told me that the driver said that they knocked, and no one answered the door. I called the location back around 9:45 this morning, and was told that they don’t deliver to that location after dark. If they couldn’t deliver to that location, why not just tell us that? Why did the driver have to lie and say that no one answered the door? In the end, all I really want Is my money back. My phone number is 757-779-0587
And my email address is firstname.lastname@example.org
Please get in contact with me immediately.
I love pizza hut! I get it often. I ordered carry out tonight (I order carry out as opposed to getting delivery so that my order doesn't sit in a warmer for an extended period of time and arrive on my doorstep barely warm and dry). When I arrived in store, I was "greeted" by a server from the back of the store. Angie. "I'll be with you in a minute," she said. A little curt, I remember thinking, but thought no more of it (until now). She approached the counter and asked me my name. At that moment, Angie's friendly manner and love of her job exuded from every fibre of her being. Actually, it didn't. That was sarcasm right there. Angie had just put two large pizza's and a dessert box in the warmer. I had ordered two large pizza's and a dessert, so suggested to her that they MAY be mine. Angie grabbed the two large pizza's and the desert box from the warmer, put them in front of me, rang me up, and slapped a receipt down in front of me to sign. Wow, I thought. Perhaps verbal communication, interspersed with occasional please's and thank you's are just not a requirement for the job anymore. I paid for the food and went home. When I got home, it became apparent that I didn't have my actual order at all. I returned to the store. As soon as I walked in the store with somebody else's order, Angie looked at me, and with the driest, sarcastic, smile on her face, LOUDLY proclaimed in front of three other customers "LOOKS LIKE THAT WASN'T YOUR ORDER AFTER ALL!!" Now, I and every other pizza hut server I've ever encountered before, my have been doing it all wrong up to this point, but so far as I was aware, it's NEVER been the customer's responsibility to open up boxes in store to check that they've been given the correct order. Now, I don't want Angie's TONE and her implication that the mix up was somehow MY FAULT (in front of other customers) to be lost on you. She was, quite simply, damn rude. No apology. No nothing. I was absolutely floored that a Pizza Hut server could be that rude and uncaring, and in front of so many other people! Angie handed me my food - the same dry, sarcastic smile etched on her face. I thanked her in as pleasant a manner as I was able to muster in the moment and walked out the door. Angie's apologies and good night wishes as I left were deafening by their absence. Needless to say, when I got home, the pizza tasted like it had been sitting in a warmer - barely warm and dry. Please understand. I'm not a serial complainer. The only other thing I can ever remember complaining about in writing before, was regarding a seat allocation at a concert venue that had me sat directly behind a portaloo - affording me exactly NO view of the band I had travelled three and a half hours to see. But, I digress. My point is, things have to be pretty damn bad, and I have to be pretty damn put out, to even bother with a written complaint. I simply feel that Pizza Hut need to be aware of the kind of people who are fronting their stores and tarnishing their usually very good customer service.
Every time I order from pizza there is always something wrong. Either they don’t put all my toppings or they don’t bring sauce that I have paid for it’s always been small mess ups, until today! Today I ordered and waited for over an hour when I finally received my pizza they were very cold and the crust was too hard to eat, we returned them tried to get a refund and was told they can’t refund all they could do was store credit, I don’t want anything else from this place, and we will not be ordering again.
first off I would like to say we do like your pizza, the food has never been the issue. On several times we have received poor service. Usually receiving the wrong order when delivered to our house. In Dec. we ordered our usual and they again sent the wrong pizza, which having to call and speak to the manager and then wait for another pizza to be delivered. The manager stated he would put a $10.00 credit on our account for future order. On Jan 19th we ordered, and again received the wrong order and did not receive the 10.00 credit as promised, and again having to call and talk to a manager which the first call after being put on hold for 5 min. I some how got disconnected, called back again and was put on hold for 15min. when the manager assured me he put in a refund for our 10.00 credit but have still not received it on my credit card. This will be the last time we order from Pizza Hut.
WE ordered extra cheese with only 3 topping. There was no extra cheese but extra charge!!! Some slices had only 2 sausage!!
1 onion! No mushrooms! The pizza was over cooked yet it came very quickly. I think they chose an already made pizze added nothing and rewarmed!!! So disappointed!
I pay the extra $2 for extra cheese on my pizzas and never get extra cheese. I get more cheese from Little Caesars. I bought 2 medium pizzas tonight both with extra cheese and they had the same amount as my 3rd pizza. It's really making me angry, I used to work at Pizza hut I know how important it is to cheat customers on toppings. I feel I want my money back for all the extra cheese orders I have made. I will call corporate.
On January 22 2018 at 21:34 I contacted the on duty manager (male) at Pizza Hut located at 102 E Quincy St, Pittsburg, KS 66762, via phone at (620) 231-8990. I advised the manager that our deep dish pizza was not cooked thoroughly and both pizzas we're cold. The manager asked if we wanted them remade and I stated, yes. The manager then stated there would be two to three deliveries in front of us and the call ended. That call lasted 2 minutes and 23 seconds.
I then advised my wife what the manager had stated to me. My wife asked if I would just call back and see if we could get a credit. She was tired and just wanted to go to bed by this point. I called the same store at 21:37 and the phone was answered by a female. I explained the situation and advised her that I just spoke with the on duty manager. I asked if we could just get a credit instead of having the order remade and wait on it. I over heard the female ask the manager if a credit would be fine. I heard the manager state yes that it would be fine. The female returned to the phone and stated that he would add a credit to our account. I asked how I would redeem the credit and I was advised it would be under my phone number.
My wife decided tonight that she didn't feel like cooking so we agreed on using our credit from January 22nd 2019. My wife called the same Pizza Hut located at 102 E Quincy St, Pittsburg, KS 66762, via phone at (620) 231-8990 at 17:35 on January 25th 2019. An employee by the name of Lindsey answered the phone. My wife explained that we had a credit for $28.29 that we would like to use. Lindsey stated that there was no credit under (417) 793-4422. Lindsey then asked the manager, a female, about the credit. The female manager then laughs where I can hear her and and says rudely there is no credit over and over. The manager then yells over the phone and says. "Do you know how many times I’ve heard that one!
My wife hung up in tears. We have been loyal customers of Pizza Hut for over 25 years. Our local Pizza Hut in Missouri knew us by name until we moved here to Pittsburg this past summer. We have never seen such disregard, rudness, and hatefulness torwards a customer, especially by someone who is suppose to be a manager. We do expect our credit to be placed on our account, I also hope my wife is afforded an apology as well. I'm not sure what the disconnect is with this female manager, but I hope she gets proper training moving forward. If she hates her job that much, I'm sure someone else would love the opportunity.
Michael & Ashley Wells
801 S Joplin St.
Pittsburg, KS 66762
Original order #: 3190122211531001432.
January 22, 2019
Create Your Own
280 cal/slice, 8 slices
Large Hand Tossed Pizza
Ham, Pineapple, Classic Sauce, 4 GarlcBB
Create Your Own
Large Original Pan® Pizza
EZ on Sc, Chicken, Black Olive, Classic Sauce, 4 GarlcBB
1020 cal/bottle, 1 bottle
900 cal/bottle, 1 bottle
Delivered to: 801 S Joplin St Apt A, PITTSBURG, KS 66762
Order Number : 3190122211531001432
I ordered a medium meats pizza with banana peppers and a half order of breadsticks for carryout. There were too much toppings on the pizza so the crust was still half dough and it was all concentrated in the middle of the pizza. The breadsticks were the only remotely good part about the order a bit flat but still good. The pizza though was disgusting as it was basically like taking a bite out of a chunk of meat and adding a gooey dough to it.
Pizza ordered for carry out 1/9/18.Picked up &left with my kids-I returned 10 minutes later &surprised not eaten. Knots dry & over cooked/burnt at spots. Pizza had dollaps of some sauce on crust-kids didn’t eat their crust and the whole Pizza should have been gone. They were unhappy with it & threw plates away with food on...not typical in my house of boys. Called Waunakee Pizza Hut &spoke to Joe Morgan. He told me to send pics to his personal email-I did & he replied that he would talk to general manager & get back to me. This was on 1/10/19. No response since.
I'm not one who complains matter of fact I feel its important to pass this along. On January 24 , 2019 at 18:15 hours I was picking up a order at 1358 Big Bend Square in the City of Twin Oaks, While checking out the gentleman had a issue with the register, he asked for assistance from a fellow worker (female) who proceeded to remedy the problem. While she attending to the issues I noticed the gentleman preparing pizza's while sweating and wiping his forehead, I noticed he was not wearing GLOVES placing his hands in the in the pepperoni cheese and other topping.
I've been a customer for many years at this location however i placed my last order their.
Rick Wilken , If you like I paid by credit card and feel free to verify
We have had terrible food the last 2 times we have ordered from Pizza Hut in Oakley, KS. January 14th my husband ordered sandwiches and I left work 20 minutes after he ordered them to pick them up (a 2-3 minute drive). I got there and one sandwich was not done yet. I was told the forgot to cook the bacon for on the sandwich. I waited 15 minutes and finally got our order. Got home, only to realize that my sandwich was a black forest ham and my husbands was a buffalo chicken, neither of which had bacon on them. The sandwiches were dried out and the worst sandwich I have ever gotten, only took a couple of bites and threw the rest away.
My son and grandkids came over last night and wanted pizza so my son ordered online at 6:23 and it would be ready in 15-20 minutes. I went to pizza hut at 6:40 and there were 2 others waiting for their pizza. One told me she had been waiting over 45 minutes the other had been there for 30 minutes (both had ordered ahead). There was one other couple sitting at a table and they said they had been there for a long time and still no food. I asked how long it would be for my pizza and no one could give me an answer. I finally did pay and they said, we added a discount ($3.71 off). They said I could have a complimentary salad. I went to the salad bar and the one bin of lettuce was brown and there wasn't more than a cup of lettuce in there. The other side had decent lettuce but no more than 2 cups in that bin. Most of the toppings and sides were over 1/2 to 3/4 gone. One of the worst salad bars I have ever seen.
The lady who had been there for 45 minutes finally got her pizza around 6:50. At 7:00 another family walked in and they had to ask for a table to be cleaned off for them (remember, there was only one other table occupied and there were 4 people working, 1 just standing around and she should have had the table clean already.) There was no food that came out of the oven for over 10 minutes. They finally brought out one sandwich for the dine in, but the other person at the table still did not have her food when I left, a good 6 -7 minutes after he had his sandwich! I finally got my pizza at around 7:07 and the other poor lady was still standing there and we overheard them say, we still need a large pepperoni and beef, and she told me that is what she had called in around 6:15, and she was still waiting. Got home and both of the pizzas were soaked in grease.
If i could rate it a negative 5 stars, I would do so.
We will not go back there for a very long time,if ever. We will instead order Pizza from Caseys.
You need to get good help in there or close the doors.
I ordered pizzas from the Boone Trail Fayetteville NC store last night. I ordered the 2 pizza special and it was to be delivered. I was told 30-45 minutes. I waited 59 minutes and called to check status just to be told they did not have a order for me. I asked to speak with a manager and spoke with manager Sam. She said the one that took my order thought I was just checking prices which is totally obscene. I have used this store many times and have only had one other issue in all my years ordering from them. I was so upset I hung up and called Domino's and ordered my dinner. This is totally unacceptable customer service so I guess Domino's will take your business from now on and I do intend on spreading the word on social media. I have had friends that have had similar complaints and said they are now using other restaurants as well. It should be a sign when you have to file complaints by email because you can't answer all the calls obviously. I have used Pizza Hut for over 30 years because you do have the best pizza but the customer service sucks in the past few years.
So basically it was a situation where there was a two hour wait for delivery and instead of the store telling me that, they kept putting me on hold for 30+ mins then would hang up. I would call back and they would hang up again. Then when I finally get a chance to talk to someone she’s very rude and very inconsiderate and tells me that it was a wait and I’m like I’ve called from three different numbers, they kept putting me on hold. I would start talking and they would cut me off and put me right on hold. It was disgusting and very bad for you guys business. I would never order from there again! That’s messed up!
I called your location on Valencia and country club in Tucson Arizona. I placed a order with Anthony he told me it was $52 and change it is 10:30pm he never told me how long so I assume 45 minutes at least. I waited and waited until 1 hour later no food. So I call them back this time spoke with Cathy who never acknowledged she was the manager I might add. I inquired about my order she then proceeds to tell me that you are suppose to pick it up! I said no I wanted my order at 10:30pm mind you delivered. She then gets into her role only after I ask to speak with the manager she acknowledges she is the manager. I never would have expected her to be after not helping solve the misunderstanding!!! By now it is 11:30 PM almost midnight! She was more focused on being s smart ass than being a helpful manager. Also when I did call back 1 hour later she told me that my order had just came up 5 minutes ago. I guess I was suppose to know that to since after all no times were discussed. I live very close to this store less than 5 minutes to be exact. When I wanted to know the general manager name she just said James. I said what's her first name she told me she is not allowed to give it out. What are a secret service joint now. I canceled my order now have to wait 2 days for a refund. Not happy at ALL!!!! I want to know why??? I then asked are the phone calls recorded because I wanted someone to review the conversation that took place she said no for HIPAA reasons. That's how confident Iam in what took place. I never experienced this before. My contact info is 520-296-9662
I would like to complain about a manger yelling at employee in front of everyone, including me the customer ! He was in the employees face , yelling at him , he sounded very threatening and hostile ! . All because the employee set a water bottle in the wrong the place . This is one of the most disrespectful things I have ever witnessed! The employee was in tears ! The name of the manger is JAY GOLDSTEIN ! This employee should not be working at your establishment! The store is located 5856 s Lowell blvd Littleton Colorado .
I ordered an 8 piece boneless Oder of wings and only got 5 when the order arrived. I called the store back to try and get my order fixed and they said they’d said it back out. After about 40 minutes they dropped an offset but left someone else’s wings and the driver ran off before I could say anything. Called the store back and management was extremely rude and not helpful at all. Told me to call back 2 hours later for a credit because she had other calls to take. Below is the wrong order I received the 2nd time
I ordered pizza hour ago, picked carry out by mistake , someone we don’t know picked up our pizza , Pizza Hut would not refund our money or replace pizza. When I called , all they did was argue with me . I gave up and ordered from dominoes , wouldn’t trust pizza from Pizza Hut now anyway !!!
NO COMPLAINT, just want to let you dunces know, that i walked into pizza hut, at west lawn pennsylvania, to order 3 large pizza, she was telling me, that a lot of people order the deep pan, so said is it $7.99 , like the large is, she said there pizza is $11.00, i said on the computer, it says $7..99 for a large, she said, if you order on line, so i left the store and order across the street, at dominoes, so your loss, is their gain, isn't that great, since you don't know how to train these young stupid kids you hire, isn't that great, they gained , and you loss, see they accept money, to them its all the same, hope i made your day, maybe you should fire your area bosses, since they must not be able to train new employees right, also , last summer you had a guy , that knew what he was doing, good for you , did you fired that guy, since he isn't there, lol,
Last nite I purchased a dinner box to my surprise the pizza was the worst I ever had...it was extremely spicy and salty...the bread sticks were over done and hard..My family loves Pizza Hut but after this experience don't know if we'll ever go again...I tried to call the store he wanted the food back..but we ate the pizza only and drank lots of water....I feel that the person incharge just didn't care...Thank you for your time and help with this matter...Peter
I ordered a pizza tonight. I live about 5 minutes away from the Pizza store in Lake Wylie, SC. I ordered a medium pizza with beef, peppers and onions with a thin crust. It came barely warm, hardly any toppings and the crust was so hard it crunched with each bite. I love PIzza Hut pizza and usually it meets all expectations. Thought you needed to know. I am going to try to attach some pictures so you can see for yourself. Thank you for your time.
1/17/2019 I have been waiting over two hours for a pizza and it is still not here! Just so frustrating order at 730 and it’s almost 10pm
I ordered 2 pizza's from Pizza Hut on Live Oak in Arcadia, CA in late October. My order was for hand tossed crust. When I got them home the crust was thin as paper and was literally dripping with grease. Took them back and was told they could remake them or give me a credit for the $13.58 on a future order. As my guest were hungry, I made up a quick meal and then took the pizza's back so I told the cashier to just put a credit on my account. I have been ill and then the holidays came so I did not have a chance to go back to Pizza Hut until earlier this week. I was told by a VERY RUDE young lady at the counter that I should have come back THE NEXT DAY or within a week for my credit pizza. At the time I took back the pizza's there was NO mention that I had a time limit on my re-order ! I am a 70 year old senior citizen on Social Security and do not appreciate some young rude kid speaking to me in the manner she did nor do I have extra funds to throw away on bad food. I have been a customer of this Pizza Hut for many years and this is the first time I have received such horrible food and the lack of respect I received. I am demanding either full credit for the $13.58 I paid or a check for same amount as reimbursement. You have no right to steal money from your customers or subject them to incredibly rude, disrespectful employees.
Pizza and wings took 1.75 hours suppose to be 60 min. Pizza cold. Wings cold. Complete waste of money. Your 10.00 off survey does not work. Rating is 0
I order a pizza on 1/16/19 and they stated that I did not answser but I have a copy of the website and tracking screen showed it out still being made and I spoke with a Marrisa and she said the driver knocked and called but I did not receive a call and the tracking showed that it was in process being made. I am requesting a refund. I just want to make sure my account is credited back this amount. I didnot get the pizza and she said that it will be an additional charge if I had to reorder.
On Saturday 12th, I placed a delivery order for two pizza's. One pizza was pepperoni and banana peppers and the other pizza was thin crust chicken and sausage cut party style.. I received my order and the second pizza was wrong. I received hand tossed chicken and sausage cut regular. I sent the pizza back with the delivery man with $20. I called in and explained to the caller my order was wrong and I was able to replace my order. As the caller was hanging up I over heard them say, "You an idiot Hoe." I called back and spoke with the same person who took my order and asked them who was they talking to, they said you really want me to answer that? I said yes,, they said You and hung up the telephone. I called back and spoke with the Manager and explained the situation. He was only concerned about if I wanted to replace the order or want a refund. The service I received was unprofessional and I would not order from the Pizza Hut on 10th Arlington.
Dear Sir / Madam,
I am writing to you to raise an issue about: Restaurants
The issue that I have experienced was: We order a pizza at 12:49PM from this store and the pizza didn't arrive to our office until 3:10PM. I contacted the manager who told me that some drivers didn't arrive so we just have to deal with it. He said his name is Nono. I am sure he was not being honest. I would like a refund back for the cold pizza that I received. I would also like for someone to call me regarding this matter. We constantly have problems with this place even though they are less than 2 miles away from our office.
It occurred on: 14/01/2019
Refund me my money and apologize.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.
Restaurant name and location Beltsville, MD
ordered pizza from store # 002600 Bentonville, AR Walton Blvd. Pizza was over 30 mins late, ice cold. Spoke with manager on duty who did not give a damn that the food was no good. I paid with a credit card and the manager pretended that he did not know how to refund me my money so I had to drive to the store to get my receipt as proof of return of funds. I still am not sure if my did go back on my card I guess I will have to monitor my account.
This is my 3rd time ordering from this store and there is always a problem with help. No one in the store no one to deliver and cold foods. Managers with bad attitudes and poor customer service. I will never order from any Pizza Hut again and i will definely file a complaint with the BBB about Pizza Hut in generall I feel this entire francise should be eliminated form the planet.
I remember when pizza hut was the number one pizza chain in america now your just a second rate knock off of poor pizza service and foods. Shame on you not caring about the customer. Good luck in the future keeping stores open even Little Ceaser has you beat.
My pizza was cold and also paid for jalapeño peppers on my pizza and it wasn’t added.
Pizza ordered at 6:34PM on Saturday January 12th and we received an email stating that the order would be delivered by 7:20. I called at 8:35PM and the excuse was given that we were new customer and the order needed to be verified prior to it being filled. We were not contacted and the store had already proceeded with placing the charge on my credit card. The person I spoke with said she did what the computer told her to do.
I will never buy another item from your company and at this rate you will end up on the same list as Sears.....
See attached email.
Ordered pizza dinner box, comes with pizza, cheese sticks at upgrade and cinnamon sticks. Ordered other stuff too. Received everything except pizza from dinner box. Was charged almost $70 for 4 things off 5$ deals, apple pies $5, and $5 cookie and the box . I would NEVER order cheese sticks and cinnamon sticks ever ever without the pizza. I put gas because it’s a good deal. 2 different stores said they didn’t send me pizza. Well somebody did!!!!!! A manger then yells at me on the phone. I yell at him, screenshot all my info and they refuse to send me the pizza or do anything about it. He hung up on me on the phone. I’m probably the most loyal customer in my area and they had the audacity to treat me that way when I’ve spent well over a grand on pizza from them. Fuck Pizza Hut
Had a terrible experience with my online order which was placed on Sunday, 1/6/2019. I placed an online order for 2 medium pizzas and 2 orders of chicken wings at 4:05 pm and was promised a pick up time at 4:50 pm. When I entered the store, I was told by the manager named "Rambo"( it was probably a made up name)that my order wouldn't be ready for another hour, atleast and there were many people ahead of me. I was livid because we had people at our home watching the football game and they were hungry. I went back to the store at 6:05 pm and waited on a long line. When I got to the counter I was told by the manager that my order was cancelled. I would never cancel my order and was " fuming". The manager had 2 pizzas ready but they were burnt to a crisp and was told that the store ran out of chicken wings. The manager wasn't respectful and treated me poorly. People waiting on line was told the same thing... a long wait ahead of them. I regularly ordered from this Pizza Hut location and this has been the worst experience ever.
I only ordered 1 pizza and got charged for 2. I called the store and the manager was very rude and said it was my fault. This isn't the first time either it's every time I've ordered from the location in New Haven, Indiana.
I ordered a pizza over the phone personal pan meat lover's add Banana peppers. I was quoted a price of Approximately 4.82. I stated that a meat lover's always has cost me 5 dollars and some change, was he sure that it was a meat lover's, he said yes twice. I get to the store wait 10minutes in line, get the pizza and it's wrong, plain pizza. They tell me the delivery driver took the order and did i want them to remake it. Yes i say . They ask did i want to pay for it now. By all means my time it unimportant, the only thing that matters is that i pay for the pizza. So the manager is watching all this, she doesn't say anything but at the last minute she makes sure I'm charged the right price. No statement about the order being wrong, no statement about Inconveniencing me, no comp for the mistake even after I told the order taker that it couldn't have been right, now she wants to make sure I'm charged correctly. I have bad experiences this was the worst. Pizza Hut ,Carrollton Avenue, New Orleans
I placed an order at my local Pizza Hut (1 mile down the road in New Martinsville WV) at 7pm. They told me it would be 15-20mins. An hour and 15mins later it finally shows. No big deal.. until I realize they didn’t even bring me all I paid for. So I call the store and after it ringing for the first 5mins I’m transferred to the call center. I explain the situation and he transfer me to the store. Exactly 6 mins later they finally answer at the store and the lady says “let me put you on hold for a manager. 4mins go by (I have screened shots of each occasion) the manager gets on and I explain. After telling me I was lying about how long I was on hold, and telling me I never ordered ranch, The only solution she could give me was that when the driver gets back she can have her run it up. I asked if it would be another hour? She said well i don’t know what time it will be she’s out on a run.
I hope you can understand my frustration and complete horror by the disrespect and lack of management skills. I deal with the public in hospitality everyday. I couldn’t Imagine EVER treating or speaking to my guest as such.. and not offering a better solution is just ridiculous.
I was staying in a motel in Marlin, Tx and call the Pizza Hut store there for delivery and was informed they do not deliver. After looking at their website it shows they offer delivery until 10pm, the person who answered the phone said they just don’t deliver. I asked “if the drivers were off or what the deal was because the website says delivery until 10pm.” Again the person said they just don’t deliver. Why advertise delivery on the website if they are not going to honor what the website says? Seems like false advertisement to me! Their website should be changed or they should start delivering. Thank You
My husband and I decided we wanted a pizza and we wanted a dine in restaurant where we could sit and enjoy our meal instead of getting a to go pizza and taking it home. There are not many dine in pizza restaurants in our area but we knew that there was a Pizza Hut in Reidsville, NC. We had not been to it in quite a while and decided we would go. We arrived shortly before 5:00 pm on a Tuesday evening January 8th. We ordered a large thin crust pizza with peperoni, mushrooms and beef toppings. The pizza was brought to our table and we started to enjoy our meal. It turns out that the pizza was horrible. The crust tasted like dried cardboard. The beef topping was extremely hard and dry like it was over cooked and the sauce was very lacking. My husband said that if he held up a piece it was so thin he could almost read through it. Needless to say we were not pleased. As I mentioned it had been quite a while since we had been there, but I can tell you that we probably will not go there again. Thank you for giving us the opportunity to voice our displeasure.
I travelled about 18 miles from my house to order pizza at the new Pizza Hut in Willingboro New Jersey I had already made my order online and which I had to wait an additional 25 minutes for my order after my email stated that my order was completed when I received my order my pizza was cold I asked for garlic parmesan boneless wings my boneless wings were nothing but chicken nuggets that we were not created and saw that all there was a little tiny bit of sauce when I spoke to the woman in charge she acted like she had a attitude this store this store is very unprofessional and very very very very sloppy and messy the food was horrible and after I had drove so far and waited and promise to my children that they were getting Pizza Hut I then had to turn around and my car and return my items this service was very poor I recommend better management and I am a very dissatisfied customer there was Pizza Huts in Mount Holly and the town in which I live which closed down and they never had this type of problem I actually enjoyed Pizza Hut pizza but they ruined this visit and I will never attend this Pizza Hut restaurant again
My husband and I wanted to set down and enjoy a pizza rather than taking one home. We don't have many dine in pizza restaurants in our area but knew that there was a Pizza Hut in Reidsville NC. It had been quite a while since we had been to this location but decided to go. We arrived around 5:00 pm on Tuesday, Jan. 8th. We ordered a large, thin crust pizza with pepperoni, mushrooms and hamburger. The pizza was horrible. It was very bland tasting. The crust was like very thin cardboard. The hamburger was very hard almost like it was over cooked and the sauce was very skimpy. My husband said that if he held it up he could almost read through it. We don't think that we will be visiting Pizza Hut again in a very long, long time if ever. Wanted to let you know of our very unfortunate experience.
I had gone to Pizzahut yesterday, in a hurry ordered a chicken pizza with black olive. The manager assisted me name Maraina. I asked for the online large special which I was prepared to order online , she told their wasn't a need she could assist me.i told her word to be true. When I got the pizza it was a black olive pizza with bits and pieces of chicken, very little sauce, very little cheese if any, I have always concerned Pizzahut to be a place where I could get a decent pizza from, but after this experience I beg the differ. I am complaining because I feel cheap out of the ingredients and the respect as customer, should feel as a paragon. You spent your money for goods and should receive good products. I am among furlough employee, surely I deserve better service than this. I could count the pieces of chicken on one hand on a large pizza, some slices wasn't any. The crust was thin I asked for a hand tossed. I am very displeased with order. Phone 901 846 7821, Name is Carolyn Graham, Amount of pizza 7.99 plus tax.
U wait all the time for your order to get here than when it do it’s burned u call store she make u wait 30 more minutes don’t give nothing for inconvenience just say o we gonna have to pick up old pizza
Went to Pizza Hut in Nevada at 7 pm. And they had put away the salad bar. We left. They said they was slow so they just put it away even though they are open till 11. Waisted our trip.
I am the most loyal Pizza Hut fan I know and I can honestly say in the past 2 years I have been extremely disappointed in the way your brand has gone down. I have received several pizzas that were burnt to where there is no cheese left on the pizza and it’s been delivered to my house like that. The same exact thing happen to me when I did carry out! The pizza was so burnt and it took for me to say something for them to say “oh yea that does look bad” yet they were the one to put the pizza in the box so I know they saw it! I have had all these issues at one particular Pizza Hut store. It’s the store that is located in Baltimore, MD @ 2303 Dogwood road. I know this store very well cause my mother has lived in this area for over 30 years but also cause I this Pizza Hut was my first place of employment! The staff over the years have been great! I remember the manager when I worked there and his name was Damon! It was all about the customer and they came first! I learned a lot from him and I felt he held the Pizza Hut brand in very high regard. I don’t see that anymore at this location. Well on Sunday January 6, 2019 @ 6:28pm I ordered my family’s Sunday dinner at my favorite place to eat... Pizza Hut! I went in the app on my phone like I usually do more then twice a month and placed my order online. I decided to pick it up and pay when I went to pick it up due to the several issues I have had in the past with this location. The email I received said my order would be ready for me at 6:50pm so I arrived at the store at 6:53pm. I waited my turn in the carry out line and when it was my turn I told the young lady my name. She advised me that my order wasn’t ready yet and it would take a few minutes. I said ok and took a seat in the waiting area. While i was waiting i watched the workers as they laughed, joked and talked about what happen on television the night before and who was sleeping with who and saw NO ONE working! Well as I’m sure you guessed that few minutes turned into 7:25pm when I had to go back up to the young lady and ask her was my order ready yet. She explained that everything was ready except one thing and that would take about 2 more minutes. At this point I am starting to get upset because it had been exactly 1 hour and 2 minutes since I ordered my food and it’s still not ready. So I asked the young lady why was it taking so long because I ordered my food over a hour ago and she replied “I don’t know”.
Me knowing the Pizza Hut standards and core values, I know that answer is unacceptable! So I say ok and sit back down and wait about 5 minutes when my name is called. She tells me my order is complete and she tells me my total. I say to her “Do I get a discount or something taken off of my total since I have been waiting over 40 mins over the time that I was told my food would be ready?” As I was saying this statement I look down and I don’t see my side salad that I ordered. She looks down at my food then looks at my receipt and looks at the food again. Then she turns around to the two workers making the pizzas and asked them “where is the salad for this order”. They both reply “We didn’t make a salad” and continue during what they were doing. So the young lady goes and talks to her manager. She comes back and says to me that “We are making your salad now. Then she gives me a new total and I realize the new total is $5’s cheaper. I asked what kind of discount is that and she replies “We took the salad off of the order”. I said “wow, that’s it?” She just looks at me and then calls her manager over. She explains to her manager what my issue is and I chime in and say “I feel I should get more off my bill then just the cheapest item that I have. At this time it is 7:40pm and my order is still not complete! The manager says to me “If I take anything else off I would have to change everything your ordered to full price first and then discount it from that total. I told her that didn’t make sense and I also know that the information she gave me wasn’t true. I explained to the manager that what she just said didn’t make any sense and it wouldn’t be discounted if she did that. She replied “It’s cheaper for you to just pay the total as is then for me to do all that anyway”. Totally disregarding the fact that I ordered my food over a hour ago and that even after a hour and 14 minutes of waiting my order was still not done! I said wow, so it’s nothing else you can do?” She replied no, that’s all I got. I was so disgusted with the lack of responsibility for not having my order ready and lack of caring that my time was being wasted. I looked at her and said “I don’t want it” and walked out of the store. I decided to write this email because I loved your pizza for years. I have had birthday parties at Pizza Hut. My kids have had their birthday parties at Pizza Hut. When I walked out empty handed after waiting a hour and 22 minutes I told myself that I would never eat Pizza Hut again due to all these negative experiences! When I worked for Pizza I remember the training class out Columbia, MD and I learned so much about customer service and how to deal with certain things and situations that I honestly still use in my life today. I don’t see that in anymore at Pizza Hut. I have no hope for your brand nowadays. From the people you hire and the way that they don’t care about the product, how it looks and how long it takes to be made! The employees at Dogwood Pizza Hut could careless about anything but a paycheck! No pride is given to keeping the great legacy of Pizza Hut going and it’s sad! I won’t be giving Pizza Hut ANYMORE of my hard earned money!
On Dec 27th, i paid a visit to the Pizza Hut store on E. Tamiami Trail in East Naples Florida at 12:51PM. Unit 002264
It was the worst experience I have ever had in a pizza restaurant. I should have paid a visit to the buffet area
before paying for the lunch buffet. I paid for the meal and then went to the buffet to have my meal. The food looked absolutely
terrible. There were four trays in the bufffet area consisting of dried out pieces of pizza that looked like they were there for
many hours. The trays were mostly empty. The sauce container was virtually empty and the ladel to spoon out the sauce
was covered in sauce droppings from being handled by several people. When the servers were asked when they were
going to replenish the pizza, they said they were busy filling orders and it would take a while. In the meantime, several
customers came into the resataurant looking to have lunch and saw that the buffet was almost empty and rather disgusting looking and laughed and left. I paid $7.40 for the "lunch" and left after seeing that there was no movement to replenish the pizza after a period of time.
I have never taken the time to write a note to a company regarding the appearance of the food but I feel that I threw away money
intended for lunch.
I am requesting a refund of the $7.40. I do not feel animosity towards other Pizza Hut restaurants at this time. But I feel that my feelings are
justified. It was just a bad situation. By the way I have my receipt for this "lunch" expense.
I ordered 4 pizzas and they were all bad. 3 of them didn't have the flavor on the crust, as I ordered. I didn't get a thin crust as ordered and I couldn't tell the difference between the hand tossed crust from the pan crust that I ordered. This location has been getting worse every time I order, but they are the closest location. The pizzas were lacking in flavor and toppings. I ordered on line and waited the 20 minutes before going to pick up the pizzas and had to still wait for the breadsticks. The store address is 15327 W 67th St Shawnee, KS 66217
First off, it took almost 2 hours for delivery, not hot and order was wrong. On my order requested extra sauce, well, ny pizza was dry,no sauce at all, and in the comments specified extra sauce. The Pizza Hut at 9631
Mansfield Rd, is unprofessional and terrible. They will no longer be getting my business.
I ordered a Pizza with mushroom and pepperoni. When I got there, there was only one topping on the pizza. They asked if I could wait for 10 minutes. I waited and when I got the pizza home there was only pepperoni. I called to complain about no mushrooms and he hung up on me. No wonder that place isn’t busy anymore.
Ordered pizza’s at 3:30 pm to be delivered at 5 pm. At 5:30 pm I called the location to complain about my order being 30 min late and the first person was unprofessional by asking in a smart tone “so what do you what me to do about it” I asking for the manager and was put on hold for about 30 sec then was hung up on. Called back and talked to the manager and was told the food was on it’s was and I was credited $5, and as of this moment of writing this complaint my food is 45 min late. I’m a big fan of Pizza Hut since it came to Birmingham, Alabama to the exclusion of all other pizza companies. This has been by far the worst experience, but it will not be my last with your company, just wanted to vent my flustration. Please contact me at the above email address if needed. Thankyou for your time.
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