Pizza Hut Complaints Continued... (Page 8)

On Dec 27th, i paid a visit to the Pizza Hut store on E. Tamiami Trail in East Naples Florida at 12:51PM. Unit 002264

It was the worst experience I have ever had in a pizza restaurant. I should have paid a visit to the buffet area

before paying for the lunch buffet. I paid for the meal and then went to the buffet to have my meal. The food looked absolutely

terrible. There were four trays in the bufffet area consisting of dried out pieces of pizza that looked like they were there for

many hours. The trays were mostly empty. The sauce container was virtually empty and the ladel to spoon out the sauce

was covered in sauce droppings from being handled by several people. When the servers were asked when they were

going to replenish the pizza, they said they were busy filling orders and it would take a while. In the meantime, several

customers came into the resataurant looking to have lunch and saw that the buffet was almost empty and rather disgusting looking and laughed and left. I paid $7.40 for the "lunch" and left after seeing that there was no movement to replenish the pizza after a period of time.

I have never taken the time to write a note to a company regarding the appearance of the food but I feel that I threw away money

intended for lunch.

I am requesting a refund of the $7.40. I do not feel animosity towards other Pizza Hut restaurants at this time. But I feel that my feelings are

justified. It was just a bad situation. By the way I have my receipt for this "lunch" expense.

Jordan Pollack

First off, it took almost 2 hours for delivery, not hot and order was wrong. On my order requested extra sauce, well, ny pizza was dry,no sauce at all, and in the comments specified extra sauce. The Pizza Hut at 9631
Mansfield Rd, is unprofessional and terrible. They will no longer be getting my business.

Ordered pizza’s at 3:30 pm to be delivered at 5 pm. At 5:30 pm I called the location to complain about my order being 30 min late and the first person was unprofessional by asking in a smart tone “so what do you what me to do about it” I asking for the manager and was put on hold for about 30 sec then was hung up on. Called back and talked to the manager and was told the food was on it’s was and I was credited $5, and as of this moment of writing this complaint my food is 45 min late. I’m a big fan of Pizza Hut since it came to Birmingham, Alabama to the exclusion of all other pizza companies. This has been by far the worst experience, but it will not be my last with your company, just wanted to vent my flustration. Please contact me at the above email address if needed. Thankyou for your time.

We're going to discuss last night's disaster in my neighborhood with a simple call to Pizza hut on West Broadway. I am a loyal citizen who is currently disgusted with my pizza hut for telling me that they don't deliver in/at my address at the present if 1814 Bolling Ave 40210, I use to drive for pizza hut in 1998 back where I lived Columbia, Ky.

Hi! It has been 1 hour and 40 since I placed my order and it hasn’t been delivered, can someone tell me what’s going on? 3190103175017001314031009

Ordered pizza last night and have not received the delivery.

I have attached a copy of my complaint in its entirety.

I recently ordered Pizza Hut online for a pickup order at the Canandaigua NY location, ticket number 0014 on December 23rd. I ordered two pizzas and two double orders of bread sticks. I was shorted an order of double bread sticks and not only were the employees rude about it, they tried to tell me the one box I received was the double order and even when I showed my reciept showing the two double orders they were still rude and told me I would have to wait ten to fifteen minutes for the rest of my order while they were giving others their breadsticks. Not only did this hold me up longer than expected (pick up is normally ready to go but I had to wait) I was surprised at the lack of customer service and rude attitudes I received for their mistake, not mine. My family and I are hesitant at best to return to a Pizza Hut in the future and are left feeling very disappointed.

My husband picked up our order tonight and brought it home for our dinner. We open the box and both pizza's were wrong! When I called the Hope mills, nc Store I was put on hold for 14 minutes. My husband had to drive back to hope mills, from Parkton nc to pick up pizzas we ordered. They refuse to take anything off price we had paid but yet we use our gas and time. Please call 910 978 5967

Need to not list toppings on menu that you don’t have (ex: green olives)

They forgot to make one of my pizzas, so had to wait an extra 25 minutes. Left my pizzas on the counter for 10 minutes while they tried to figure out their screw up. Manager was more worried about smoking than my order. Manager is always snippy and unprofessional. This is the last straw for me and I will never order from pizza hut again. I spent $85.85 for poor service.

We had ordered pizza hut online. First of all they were late, the pizza was cold and they did not get the order right. It was the worst pizza we had ever had. They tried to make it right by giving us a credit, so when we ordered again we thought we would try something different, again the order was just terrible. We asked for plates, napkins and parmesan cheese packets both times, and they forgot all those items each time. Pizza Hut is just terrible. I was to be compensated and make it right for the third time.

Not even a one. I ordered a large pepperoni pan light on the sauce and cooked extra. What we got is sauce running and would you believe DOUGH in the crust. We called the manager Palm Harbour Pizza Hut Florida. She said I'll give you a ten dollar credit. What? They charged us $19.03. Ticket number 111register 2 Unit number 004630 12/22/2018 19:24. The receipt says easy sauce well done. What really makes me angry is the attitude of your manager.

Should anyone care, my telephone number is (727)422-3286.

I went to pick up my pizza the person who was fixing it didn't have on any gloves than he kept wiping his nose it unsanitary.

I purchased pizza for our church on Wednesday dec Dec 12 the bolivar tenn 38008 the amount was for 77.30 they preauthorize my debit card four times I called ur accounting debt four times and spoke with Thomas he did not and would not do anything to help I spoke to 4 different managers at the location they gave me stories of yes this has happen to me and I will get it straighten out but never got the 1st call back from anyone
Then I contact Joan the district manager she promised she would call me on Monday dec 17 it is dec 18 and she still has not called me back fortunately my bank said they could take of care of 3 of the preauthorization since the actually charge had cleared these preauthorization took and locked over 200 dollars in my account that I couldn’t use I could not buy gro bc my debt was locked I can not finish my Christmas bc this was so screwed up I didn’t know how much was actually in the account since all this was going on so for over a week I could not use my debt card thank God I had a little cash to make through the weekend my family of four had 50 dollars for a week I will not purchase anything from Pizza Hut in bolivar tenn again they are the none caring people I have ever seen I have been told by others in the community that u have a lot going on in this store tips being but on people’s cards without permission and cc being stolen u really may want someone to check ur managers out my receipt number was 40
I hope u take this complaint to heart and check into this this has really caused a problem for my family over the week

Customer service means noth
ing now and it is very sad

Thank u

Betty Thompson

The food was 35 minutes past time I asked for it. I ordered online and wanted it at 4 PM and never got it till 435 PM. Two pizzas were cold, sauce for breadsticks were cold and the breadsticks wasnt even cut. Hardly any sauce or cheese on 2 of the pizzas. Very poor service. Didn't offer a discount or anything to make up for the poor service and food. This use to be our favorite hut near home but we wont be using it again sadly.

I waited over 2 hours for my pizza & received it ice cold, with Italian sausage instead of pork, pieces with no sauce, cheese or any toppings & had chunks of crust missing from being banged around? Just called to let them know and they closed at 8. Hung up not interested in the excuses.

Unit #004859
Zone b-06
Ticket 90/I

My grandkids wanted pizza for dinner it had been awhile since I ordered because last time my order was messed up so I gave in and ordered tonight. The pizzas were so bad that my grandkids took one look at it and said I’m not eating that. Their pizza was horrible and the one I had ordered for myself came as a chicken pizza which I did not order. The service and the food leaving this store is horrendous. I immediately called and ask the driver to return and give me a refund less his tip because it wasn’t his fault the food was so bad. And no I don’t want free pizza just want you to know that you have lost a customer because I definitely will never order another pizza from Pizza Hut. Again it’s really sad when a 10 year old won’t eat it and they are served school pizza lol. I’ve enclosed pictures just to show how bad it was.
You have lost a customer oh and I had not touched this pizza it came this way

I had placed an order online approximately 7:47 mountain standard time. I originally ordered a $5 on the line deal tonight 12/13 which was a large 2 topping Italian sausage and pineapple pan pizza. An order of bone out $5 Cajun and $5 garlic Parmesan wings only for my order to be delivered like the picture below!! The driver didn’t have pepper or cheese and I wondered why he hadn’t opened the box to show me the pizza and how it looked. By the time I opened the pizza he was long gone! He also only delivered my one order of wings when I had ordered 2. I called Pizza Hut and was put on hold a few times and then hung up a third time. I ended up driving to the Pizza Hut which I never intended to in the first place to avoid leaving my house I had it delivered!! I went in and showed my pizza and complained about it. Got a new pizza which took less than 10 mins and my wings with a complimentary cookie pizza and when I got home the pizza was just doughy! My kids even mentioned that it wasn’t how we always order our pan pizza. I’m seriously dissatisfied, disappointed and I would like my refund back! This is so unacceptable and I can’t believe it took over an hour to finally get my pizza and with the frustration it didn’t come out as it should’ve. My family and I are very unhappy to say the least!

Hi I am writing this while currently annoyed with my local Pizza Hut... I waited for 55 minutes to only have both pizzas be wrong. I have hungry kids here and called immediately and said I need you to make the right ones and send them out asap. They had the nerve to come here and ask me for the Pizza back?!?! Really? The kids will not sit here for another 50 mins and be hungry going to bed. So Pizza Hut thinks it's ok to mess up orders and then take back Pizza that has taken 2 hrs to get right? Ridiculous. The worker was more helpful and then the manager got on the phone. Anyways this was the Lebanon OR store. Would love an email back. Thanks

I order a big box pizza to be delivered Friday 12/7/18 at 6:47 received a text that my order was out for delivery at 7:18 pm, However It did not arrive to my home until 8:36pm. I called the store at 8:15pm and was told the driver would be at my home in a couple of minuets. I called back at 8:31pm and was told with an apology that I will get a 10 dollar credit. When the pizza arrived it was cool to the touch, I told the driver to take it back and I will call for a refund. The driver told me " since it was my fault you keep the pizza and I will make sure you get a refund, I'll keep your receipt don't sign it I'll take care of it, I truly apologize, I will call you when it's done." After waiting with no call, I called the store explained to the young lady what the driver said, she told me he had not made it back yet but she would refund me the $29.50 after taking my debit card info. It is now Tuesday 12/11/18 and the charge is still on my account. I called my bank to confirm and indeed it had been withdrawn and no pending transactions of it been returned. They emailed me a coupon code for a free large pizza that I will not be using, as I would rather have they $29.50 I spent on pizza wings and bread sticks that I tried to return to the driver because it was cool and not worth the money or wait.
I would appreciate if someone can refund my $29.50.
I ordered this pizza in Milwaukee Wisconsin from the Browndeer Pizza hut 6807 W. Browndeer road 414-354-0600.

Markena Elam
414-208-1591

Thank you for listening

How do you run out of large pizza dough? Am I missing something???? Sent me 4 medium instead of 2 larges. Not the 1st time I’ve dealt. W Lincoln Illinois Pizza Hut n not been happy!!!!!!

On dec 9 i oredered online when i went to pick it up at the store the associate said there system was down and anything that was oredered online wasnt received nd u had to pay in cash at the store,in bridgeton nj 08302 not only i didnt receive my food it took my pizza hut points from ordering online.There shoulda been something online saying there system was down..smh

Was staying at a hotel and called about 9:00 and was placed on hold. I called back to place an order and was talked to very rude by an associate. Saying mam we are not taking any more order but the time online said 11:00 mama mam we are not we are getting ready to close and then hung up. They really need to work on their people skills/customer service. This was not professional at all.

The last four pizza's my family ordered were all incorrect. I am very upset with how my orders seems to always be wrong now and nothing is ever done about it. at the store I go to.
1. My first out of the 4 examples was when I was given coupon and it was not accepting it online. I called my local Pizza Hut and the gentleman said just bring the coupon with you and we'll take care of it. He takes my order and when it's done I go to pick it up and the guy in there tells me I have to talk to the manager. This lady that did not dress appropriately for a kitchen style job walks over and tell me I have to do it online. I attempt to tell her that I was unable to do that. She cuts me off and tells me she can give me a dollar off my order. I cancelled my order and left. This was very upsetting considering this was my planned dinner for my family. I was one thing by an employee that clearly shouldn't have said that and it wasn't honored. It's a pizza, not like I was buying a car.

2. I ordered a stuffed crust pizza for me and my son. I get home and notice it's burnt. On top of it being burnt we were also missing some of the marinara sauce that I paid for. Neither of us really wanting to eat it so we ordered something else. I didn't call because I know Pizza Hut in Chillicothe, IL doesn't have anyone in management that has any type of training on how to resolve an escalation.

3. My wife ordered us a large dinner box. The two pizza's that came in that were doughy. The breadsticks had practically NO seasoning on them. The wings were very dry as if they had been cooked and sitting out. The wings also hardly had ANY sauce on them. It was pretty much like eating a regular chicken nugget. Moral of the story, this dinner went in the trash like the other 2. Again no complaint.

4. Next day. I have family over and they unfortunately wanted Pizza Hut. We order it have it delivered and it's burnt to hell. At this point I have had it with Pizza Hut. The food is garbage, the service from their "management" is absolutely trash. I call and I get a so called manager on the phone. I tell her about all 4 scenarios. Now, keep in mind all four of these happened back to back. This "manager" kept cutting me off and trying to talk over me. Anyone in management should have basic skills on how to resolve conflict and escalations. Cutting someone off and talking over them only makes it worse. I immediately tell her I want Corporates number. She once again cuts me off and spits out a number. Not sure how anyone would have been able to write it down as fast as she was saying it. This was absolutely a disgrace on how I was treated. I call the number that I was given and 24 hours later I still have yet to hear back from this person. This manager told me my Stuffed Crust pizza was NOT burnt. I've never had a stuffed crust pizza where it snaps in half, it was so black you couldn't taste the cheese or sauce. The crust hardly had any cheese in it like my 1st stuffed crust I had that was burnt too. If she doesn't think that was burnt, she needs to be replaced. No one should be in a managerial position if they treat customers like this.

Is this really the service you want? I don't like to complain when my orders are messed up. I understand people make mistakes because we're all human. What I do NOT accept is being called a liar when my food has been shit for the last 4 times. I am sure that is almost near a 100 dollars in food that I just threw away.

I live at 8205 bill reed rd ooltewah tn 37363.I called your Pizza Hut in ooltewah on ooltewah -ringold Rd today about 5 minutes ago . There has not been a problem delivering pizzas here before but today for some reason they won’t deliver to my house and say they never have and that they have never delivered here . The man argued with me about them delivering to my house . Saying I was lying without actually calling me a (LIAR).i have a house full of kids and can’t leave the house and they pick today to be lazy. I would appreciate it if something will be done about this
Thank you,
Jamie

My wife and I were traveling with my sister and her husband and ate at your Pizza Hut in Collinsville, IL. This was the dirtiest Pizza Hut I have ever been in. It started out with us having to request them to clean our table. When I used the restroom the floor was slippery like it had a layer of grease on it and the toilet had feces stuck to the side of the bowl. When I returned to my table I spotted crumbs under the booths next to our table. When we received our food I removed the paper towel roll and there was a ring of grease around were the paper towels were. My wife went on their web pages and read their reviews. This does not seem to be a one time situations from the reviews that we read. Rather then make a scene we decided to just pay for our food and leave. We were out about $50.00 dollars and left us with a very negative impact on Pizza Hut. Please have someone visit this site so other Pizza Hut customers don't have to have this same experience.

Dear Pizza Hut,

I've been to your Pizza Hut on 63rd Drive Rego Park, New York and experienced bad customer service and food the past few times I went to this location. The first bad experience I encountered was when my pizza pie came back incorrect with missing toppings, barely no marinara sauce and very doughy crust. When I let the gentleman know about the poor job they did making my pizza, they told me that they are about to close and can't do anything about it. The second bad experience was also a mix of poorly made food and very disinterested, rude employees. The third bad experience took place recently and the woman who made my pizza very late even though I placed an online pick up order. I am a patient person, I didn't mind that-but I become frustrated when the cashier gave me attitude throughout our interaction. I asked her for napkins, and she was annoyed--then asked her for a little extra marinara sauce (because there was barely any on), she was annoyed--and lastly, I asked her for more Hut Favorite sauce (because there was barely any on) and says that she can't give me any because it's not a sauce, it's seasoning we sprinkle on top...I thought this statement was very odd considering that I have requested more of this in the past and was given it. I love your pizza, but overall the last few times have been extremely disappointing. Your pizza is pricey and it doesn't feel good to receive poor quality food on top of nasty workers who are preparing it and supposed to make the customer feel comfortable.

Thank you for taking the time to read this,
A Queens County Customer

the driver stated that she called many times there was no calls there was no text no nothing I waited two hours for the pizza to be delivered there was nothing delivered at all this is happening murres times and I am done

Cold pizza call the store and they left me on hold for 38 minutes i was basically told the only thing they can do is tell me to contact you guys didn't offer a new pizza and didn't offer me a refund.

Pizza Hut in HB,CA on Beach Blvd and Slater Ave.. This Pizza Hut is the worst ever!!! I now remember why I stopped ordering and eating Pizza Hut over 3 years ago.. Tried calling store after I got my pizza delivered and one of the pizza’s was wrong and had ordered 4 ranch that I pad for and never got even tho I asked the delivery guy for them at my door he pointed to the box’s and said” they are in there” they weren’t!! Called the 714 number to the store not knowing until the 6th customer service person I spoke to told me that number goes to a “customer service line not the actual store”6th person that tells me they will transfer me to the store manager then call goes to a busy tone for the 6th time and hangs up on me!!!! Horrible horrible customer service the reps need correct training in “customer service”.. I will be contacting and sending corporate a letter and posting my horrible experience I have receive on social forums..I was trying to return the delivery but could not get a live person.. I want my money put back on my card and a full refund!! The worst service I’ve ever had in my life!!! I will warn other people and never use Pizza Hut again.. I’m surprised they are still in business and papa johns is no longer.. I’ve never received this bad of service in my life!!!! I want a full refund as I was trying to send everything back but got nowhere because no one ever answered for over 45 minutes of trying.

Hi. So me and my bf use to eat at pizza hut but haven't eaten there since the last issue we have two kids so we usaully buy a good amount of food sodas, desert. Breadsticks, and two pizzas. But the last time we ate there was it for us. Our food was horrible the pizzas were soggy and no not from the oil.The desert was more so burnt and hary any toppings it was just a bad experience for us and we work hard for our money.. We usually love pizza hut and that's definitely a go too for lunch but we have to find somewhere else do to the last issue.

Friday 11/30/2018 I place an order online for the five dollar pizza I ordered two pizzas and some mini cinnamons. Online I did not have the option under the $5 option to remove the sauce. I then called the store and was answered by someone in the call center. I advised her of the situation and that I am allergic to the sauce. She then placed me on hold and I was instantly put back in a cue about 15 more mins passed and another call center agen answered and advised me to hold. The line was answer by an African American with a kind of rough voice. I advised him of the situation. No apologies nothing to show compassion. What he did say was normally when it comes through the internet it becomes a customer issue but as courtesy I will resend the pizza. Very rude individual. He sent the second pizza outbit too had sauce on it. I called the store was on hold 21 mins and the line disconnected I was never able to speak with any individual. I was left with no dinner for the night or eat a pizza that I was allergic to the sauce. This is a major problem and could be a law suit if I get sick from eating the pizza unaware at first that there was sauce on it!!! In the picture below you can see both pictures have sauce around the edges

2 weeks ago I recieved pizzas with no bottom crust, called was sent new pizza, looked the same way. Tonight my wings boxes were smooshed and sauce was all over the bag. Tired of not getting decent food from pizza hut.

I called to place a delivery order for pizza and dessert. I live 2.7 miles from the store However they said they could not find me in their system. How is that possible when I could find them. I had placed a order before and yet today they could not deliver. So I called papa Johns and they were farther away and yet they delivered to me. This is not how you keep customers.

I ordered 3 pizzas from Pizza Hut on 11/24. Yes, it was a cold blizzard day so I expected delays. This is one of the reasons I ordered early. The pizza was delivered 2 hours later and one of the pizza was wrong and the other two were dry and over cooked. Called Pizza Hut back and requested they send me a corrected pizza. I was told I would receive a $5.00 credit and a new pizza would be delivered. I didn't even complain about the dry pizza. I figured this is what $5.00 pizzas looked like now.Waited 2 hours called back and was told the store was closed. Asked the representative Laura (Senior Advisor) why I was not contacted and was told it was too many people for them to call all customers. Asked for a full refund and was told I can only get my $5.00. I asked Laura to speak with someone over her and was told she was the highest person to talk to. . Asked Laura for my credit and I would speak with someone else tomorrow. Called back on 11/25 because my credit was not on the account and was told by Chris (7702) that Laura had a note stating, I did not want my credit. Explained to Chris this was not true and why would I not want my credit for a pizza I never received. He stated many customers get mad and don't want their credit. I think this is totally absurd. Even if customers say they don't want a credit if Pizza Hut doesn't deliver a product shouldn't they just automatically give them their money back. If you keep money for a product not delivered that is STEALING. Anyway I asked Chris what type of repercussions will Laura face for lying on a note about a customer. Chris stated that he wasn't sure and maybe something would occur but they are so busy right now they didn't have time. Asked Chris, who would know and he transferred me to the Manager on Duty Delana. Delana never offered an apology for my inconvenience. However, she did defend her staff and said it was all a miscommunication and there was never a note that stated I didn't want the credit and that she could either give me a store credit or my $5.00 refund. I also asked Delana why would I want a store credit for merchandise I didn't receive. I tried to explain the store credit was for them sending me the wrong pizza and the $5.00 was because I never got the corrected pizza. Delana stated she would give me my money and no credit and it would appear on my bank statement in 3-5 days depending on my bank. The CSR's and managers may think it's okay to treat people like this over $5.00 but what they have really done is lost a customer who buys from them all the time. So thanks Pizza Hut, Laura, and Chris for caring about my children eating on a cold winter night you are appreciated!! There customer service SUCKS!!

I went to the store in Nappanee Indiana two weeks ago , I ate in it took almost an hour for my pizza then it was wrong I asked to talk to a manager the manager on duty was too busy so shift manager and waitress came out half hour later had my pizza in a box and told me they were sorry for the wait , i'm sorry and hour and a half for pizza was not acceptable to me they did not offer me anything but I sit there and ate my pizza and paid my bill once again I complain to the waitress and the manager , nothing was done . I called a gentleman named Tracy I got his phone number from another Pizza Hut so I called him complaining and he tells me he was going to send me a refund for my bill and then send me a gift card for the inconvenience that I had at the store well two weeks have gone by I have not heard anything or seen anything not that I'm out for anything but when somebody tells me they're going to do something I expect that instead of being lied to

Hi; The Pizza Hut # 013125 at 701 State Route 440, Jersey City NJ 07305 & Ticket# 145.
Hope all is well. I would like to start with telling you that my family loves Pizza hut, and do not eat meats. So let me start with placing my order.
As you can see my phone log also, When I called for the order Mackel simply hang up on me because he could not understand English and failed to continue my order and hang up the line twice, which I ignored thinking it's OK. Then finally, a young girl took the call third time and took my simple order and was courteous. I had stressed enough to her about "No chicken" in Alfredo pasta which we always did and never was a problem. As I went to pick up my order, I asked for extra sauce when Mackel asked for 50 cents more, I paid and left.
After getting home, as I served pizza to my family I noticed the pasta had chicken in it. So I called the store and Mackel answered the phone. I explained to him that pasta had chicken in it, but he ignore the fact and I offered to send him the picture, but he insisted on "no no I checked it myself" and then he hang up on me. Then, what bothered me the most that when I called again few times and every time he kept on saying " Sorry this is McDonald's, and hang up on me. It was so agitating that was very upsetting. I spoke to Albert (Manager) Saturday morning and I told him the situation, he heard me but not sure if he will report that to corporate. I would like to request my whole order refunded, and please address the employee about hanging up the call and saying this is McDonald's. It's was very un-professional of him being a night supervisor of the store.
Thank you very much for taking the time to hear me.
Asif Khawaja
201-736-7243

This is the second time that money has been deducted from my account and yet the order hasn't been placed

I placed an order online at 7:29PM. I received my order at 8:20 PM and received my large pizza and chicken alfredo pasta which were both cold. I immediately advised the driver of the missing Pepsi, he saw the receipt and said he would bring it back. I checked my order and saw that the cheese sticks that were a part of the past was missing and immediately called the restaurant to advise. Around 9:20 the driver returned with a 20 oz Pepsi, I ordered a 2 liter, and no cheese sticks. He advised he would return with the correct items. I called the store at 10:20 and was told the delivery driver would call me when he got back to the store. It is 11:16 and the store is currently closed and I never received my items. I would like a full refund for the inconvenience. He can keep the tip I gave him in person.
Pizza Hut
4906 Covington Hwy, Decatur, GA 30035 ·
(404) 286-9222
Ticket # 0091
Entered By Internt2
026418
11/20/2018 07:29PM
CC $22.40

Pizza Hut on international drive in Orlando Florida. We had placed an online order and went for a walk on our return our car was towed. When we spoke to one manager he tried talking to the tow truck company. The other manager refused to come out and speak to us. When they saw the order on my phone they noticed it didn’t go through. It cost us $144 for the tow truck company and $25 for the Uber. Needless to say I did not pick up my Pizza Hut order. They had a spottter out there and notified the tow truck company anytime someone walked away from their car. We saw several towed. We had all intentions on picking up pizza after our walk. We did not.

I ordered two pizza’s and a 2liter Diet Coke, online 11/17/18 at 7:20 pm when my wife got to drive threw to pick up her order she waited 30 minute in line. She came home and they forgot to give us out 2liter. So I called them and was on hold for 30 minutes so I decided to drive up there and get it. I was going to see if they could just give it to me the next time I ordered online. So I drive to the Jeffersonville Indiana store I ask the lady working drive threw to talk to a manager and I waited about 3-4 minutes then the manager came over and said may I help you I told her I was here to pick up my 2 liter I payed for and didn’t get, I recorded everything from the time I pulled threw parking lot till cops showed. The lady said you can’t record me and I said I’m only here for my 2 liter. No cussing or getting loud. She told drive threw lady to call police and wouldn’t give my 2 litter. I’m a 55 yr old dad and eat there all the time. And I will post this video on social media, twitter, and any where I can. Because the Manager was rude and mean and the police said I’m baned from there forever so I guess it’s papa johns or Dominos . Hope you watch the video I’m going to try and attach it. If not I can email it. While I was there other customers were complaining also there in video also. You keep letting this manager run this store and I promise your sales will go down. Robert Bishop 33 Forest dr Jeffersonville Indiana 47130 8124065398

The customer service at the call center the first time I called was appalling. According to her she has no superior. 438pm today.

I am very disappointed with your delivery service with many reason that I will state to you:
1) your service did not deliver my pizza in a timely fashion. Over a hour late.
2) from that 1st reason which result in a COLD pizza which you guys state in ur advertisement that my pizza should arrive hot
3) as well since you guys took your time in making my pizza ur establishment forgot to add my toppings that I specifically asked for. Plus I payed for them. When I placed my order
This has happened plenty of times from when I order pizza from your business and it's a very poor run business. Please upgrade your service. I spend alot of money with this company. I deserve better.

I filled out a survey, and will copy/paste for you:

A huge miss on everything. I ordered double sauce, I got regular sauce. Everything was 10 minutes late and not even hot. It seems that some things were cooked and ready, but they sat on a shelf getting cold waiting for the other items. Chicken in the pasta was gross. That’s the second time I get hard crunchy grissly fatty pieces of “premium” chicken. The pizzas were rushed. They didn’t look at my order and get me the double sauce and some slices had NO pepperoni while others had 4 pieces.

Based on this last visit, I don’t think that I’ll return to that pizza hut until things get better. They were doing really well for a while, I was really impressed with the food. Last two times were absolute failures. It seems that when they get busier, they don’t bother with quality. I get emails about “game day promotions” in order to get me to order from them on game day, yet, your so damn busy, the food quality is horrible. The chicken is getting specifically nasty. Fatty, crunchy grissle. It’s the garbage you should be trimming off the chicken instead of feeding it to people. Slowly losing me as a customer again, and this time not sure I’d come bad since there are other options nearby.

I ordered a simple cookie and some cinnamon sticks and it was $20 and i never got any of it and Pizza Hut never showed up. They robbed me of my money and never delivered my food.

I ordered your 2 or more $5.00 deal tonight. The order was a hand tossed pepperoni pizza and a hand tossed beef pizza with no extra toppings , this order was placed online under the name JAM CAM at 10:15 pm. After I placed the order I called to see if they were still going to make the food because it was 45 minutes until closing time and I also called to see if I could add a garlic sauce on to my order but I nicely declined after the young lady said it would be $1.00 extra for such a small sauce, so my total was still $14.72. $10.00 for the 2 pizzas, $3.50 for delivery and $1.22 for tax as the receipt online explained. I work from 4 pm till 12 am so the pizza was supposed to be delivered to my job and I also gave instructions for them to call my number (864) 377 3714 when they were at the guard shack with the order. The young lady said it would be ready by 10:45 and I agreed. I waited outside in the freezing cold and rain for this food and no one showed so I called again as to where the young lady working had just told me that the man was "on the way now" with my food. This was at 10:52 pm. As I waited there was no car to pull up with the pizza hut logo on the hood nor did I receive a phone call, so by 11:14, 22 minutes later , I called again. The young lady said they were closed so I asked her ' At this point is my food going to be free? or atleast discounted? " she says, "Well he was supposed to be on his way , so let me just call him really quick" and she hung up. I called several times after we hung up to tell her to just cancel it but didn't receive an answer from her again. The driver called my phone at 11:18 and said he was at the gate. I flashed my lights on my car and told him I was sitting outside at the gate for atleast 20-30 minutes , and did the girl say anything to him about a deal for the strenuous wait? He said " No but I got your food, I'm the only delivery guy they have tonight and she hit me with like 5 of them back to back." I said well she said she would call you because you were supposed to have been here before now"...he said "Well aint no discount and it shouldn't be cause the food is still hot so just come and check your food and pay for it..when she called I told her I was on south main!" Even though I was inclined to still buy the food after he was being rude with that nasty attitude on the phone, when I walked up to the car he was still mumbling and talking trash, with what I would assume to be his girlfriend or something on the passenger side of the car. So I said no thank you , and he said, "fine fuck it" and sped off. I am so disgusted by the driver and the cashier for not finding a better solution, especially seeing that my job Carolina Pride, on 1 Packer Ave Greenwood SC 29646 is only 5 MINUTES away from 1506 Edgefield st, Greenwood SC 29646 which is Pizza Hut NEAREST THE JOB. Everything that I have stated is true please check your online system so that you can verify the addresses, the distance , and the times. THE DRIVER CALLED FROM THE NUMBER (864) 554 8622.No matter if he was having an awful day or not that attitude took my whole appetite away, and even if the young lady decided not to answer the phone for me anymore at least she was half-way courteous. This is bull crap and I will be calling corporate, and although I didn't lose anything because I didn't pay for anything I did wait an extra 15 minutes past my 30 minute lunch break. I feel cheated. Please resolve the issue.

So we went to Pizza Hut this morning at lunch at their lunch buffet and when we got seating to sit down they had us it wasn't no Pizza Hut on the buffet and we had to wait 10 mins the first time to get any pizza there was apiece hair in my pizza. And we tried to go up to get more we had to wait 15 mins for pizza the was not one piece on the Buffet pizza hut was in new castle,Indiana

My name is Merkis Pina, I made an online order at the Kissimmee Florida location on BVL. I waited an hour and 15 minutes for them to tell me the pizza was still in the oven and would take another 10 minutes atleast. It was only a large pizza and cinnamon rolls. We just went ahead and cancelled the order. I understand sometimes it’s busy but i was the only person sitting in the waiting room for 30 minutes. And no manager came to speak to us and it was known we waited over an hour. I can send a online order if needed. We order at 7:33 online and then told at 8:40 it would still be another 10 minutes. We did check in multiple times from 8:00-8:40.