Pizza Hut Complaints Continued... (Page 12)

I placed an order online to feed my kids before I went out for the evening at approximately 6pm 12/31/15 and received a confirmation that my order would be delivered at 7:14pm. I received a text from my mother at approx 8:43pm that my order had not arrived.

I called the location and after being placed on hold for 15 minutes. A young lady answered and said our order was next to be delivered when the driver returned and to expect the food within 25 minutes. I get home at 1:30 am and was told the food NEVER came. I am attaching my confirmation email and I'm very upset because my kids were with my mom and did not eat dinner.

I was so excited to check the availability of my favorite pizza and see that it was offered in my area. I check periodically to see if the taco pizza is available and am always told no, so tonight when I went online and saw it was offered I was so happy! I placed my order online and was willing to drive 30 minutes to go pick it up. After leaving my home I received a phone call telling me that the pizza is not offered at this location. I don't understand why I can't order the only pizza I like from this area. Shouldn't all pizza huts be the same? I am so frustrated, not only because I got my hopes up for nothing, but because I was already on my way to pick it up. Especially since the web site allowed me to order it.

Order#: 3151223234149001181013905. Placed the order at 9.42PM using the Pizza Hut app online and expected delivery time was 10.26PM. But I did not receive till 11.15PM. And the driver called me at 11.15PM and wanted to deliver the order. Its almost 1 hour delay. I was not able to wait so long and was forced to order from a different vendor. Now i need to wait till tomorrow morning to fight for the refund. Worst customer service experience ever from Pizza Hut.

I argued with my bf about ordering pizza tonight. He wanted Dominoes, I stood firm for Pizza Hut. BIG MISTAKE! Haven't eaten pizza in a while and didn't realize the shenanigans that Pizza Hut now gives it's customers. Had the pretzel piggy pizza many times before (about 6 months ago was the last time) and wanted to change it up a little so I created my own pizza. I went to pick up the pizza and saw the woman dump a bag of spinach on top of my pizza after it was already cooked then put the balsamic drizzle on it.

I know I had never gotten a pizza with raw spinach on it like that so I asked her if that's how it was supposed to be when she brought it over and got an attitude from her for asking. "You have to say you want it cooked." "I've had pizza with spinach from Pizza Hut before and never had it raw."

"Look at the picture, you have to say it cause the company says it's too light and can fly around in the oven and get stuck." "Really? Wow, ok, never had a pizza look like this before." It was too late to argue and didn't want to put up with a disgruntled employee so I took the pizza and left. Tried to microwave the pizza since we are in a hotel room and don't have an oven and it tasted nasty, the balsamic drizzle burnt my tongue as well.

Take off the spinach and you have none of the drizzle at all so what's the point? When I went online I saw all kinds of complaints from people about the same things who were told a bunch of nonsense like I was....here's a hint...put the mixed in with the other ingredients so it doesn't blow around....better yet, if you have to specify that you want one of your ingredients on your pizza actually cooked and HOT like the rest of your pizza, give the option of cooked or raw spinach when the customer is selecting it instead of listing it in light font "fresh baby spinach placed on your pizza right out of the oven" and not even offering a button to click if you want it cooked and hot like IT USED TO BE.

Sad to say, I wish my bf was more adamant about going to Dominoes and I can honestly say that I have no want to ever order from Pizza Hut again.

My pizza is very doughy, but since I received it around 7:07 pm my kids were starving so I let it go but it's very gross. I wanted to let others know about this.

I order some pizza's asked if they could please put some garlic butter spread. When the pizza's were delivered the pizza's didn't have the spread. So I called back to the restaurant and spoke to a lady manager it was maybe 5:30 pm. She was polite and offered to redo the pizzas which was fine. When the pizza's arrived my 20 yr old son answered the door while I was sick trying to sleep in my room. The driver demanded that he needed my signature on the recipient and that he needed to see me only.

I signed the recipient and called the restaurant at 6 pm spoke to a male manager and he said that's with the driver not with them. That he will have a talk with him. The manager said what the driver did was wrong asking for my signature when it was not asked by him or to demand that he needed to see me.

I'm sorry but after that i was very upset. We threw the pizza's away. Afraid that maybe the driver put something in them. There is dominos pizza, little Caesars, pizza patron, papa johns and others that my family is going to consider ordering from instead.

I ordered pizza last night from the pizza Hut here in lancaster ca on Avenue L (mind you this is not my first experience with them ) I ordered and the delivery time said 9:57 I called the store and made sure they could deliver by then, the lady said that would not be a problem since my fiance comes home for lunch from 10:15-10:45 . I waited it was 10:10 I called the store they said it would be here within the next ten minutes, waited it was now 10:30 and no one was here my fiance and I are both waiting.

I called again the lady rudely said I'll give you "ten dollars credit it ell be there soon " and hung up. The driver doesn't show up till 10:50 (an hour after estimated delivery and he says nothing to me just hands me my receipt to pay, hands me my pizza, throws my plant out the way and storms away. This is unprofessional, my fiance didn't get to eat and to top it off rude driver and rude lady at the store. I would love to get my refund and I don't know how to get it (no it didn't get my 10$ credit.)

I ordered my pizza at 534 and my email confirming my order said it would be delivered around 604. At 624 I called the store at the lady who answered the phone told me she needed number and I said I ordered it online and then she got rude saying if I didn't know the number she couldn't help me I said okay and she still kept talking I had to raise my voice and say okay again. She then said well give it to me and I did. The lady got on phone told me she can give me 10 dollar credit for next order.

But they are first come first serve and my order is on way. I told them I didn't want credit. When the driver showed up and apologized for the delay but the burnt one of my pizzas and had to remake it. So the lady lecturing me about first come first serve was bull crapping me over their mistake but turning it around on me like I was impatient. Last time I ordered they told me the couldn't put cheese on fries. The Pizza Hut in Cleves gets no business because rude people and they can't get it together. To top it off my hand tossed crust had a flavoring on it and I had none ordered so they made it wrong any way.

I peered a pizza for delivery using the Pizza Hut app on my phone. The delivery time was for 6:40 pm tonight 10/06/15. By 7:15 I had still not received my pizza so I proceeded to call the store the employee put me on hold to find out what was going on when she came back on she said her manager said they wouldn't deliver to me after dark and that he tried to call and there was no answer which I had no missed calls or even a voicemail from the managers apparent call which he obviously was lying about I was then told my pizza was still up there as I could come get it and at this point the pizza has been sitting there for at least 40 mins and nobody wants a pizza that's cold and been sitting for a long time the managers name is billy and it's the Pizza Hut at 31& memorial in Tulsa OK

Pizza hut has recently reopened its west Central Ave and Grand Ave location, all in which I had been very excited about and have used on numerous occasions. However, I've found that the customer service is very, very, very bad. My family prefers pizza hut over any other, because we like it! Its so, so, incredibly disappointing that every time I get SUCH BAD SERVICE!! I've gotten both takeout and delivery, and my complaints are with the horrible answering services. I mean I am on hold as we speak. I mean come on my family would really hate to see this location closed again due to horrible customer service on the phone! Ive got each receipt from every order and my last three orders were not even relieved by the local pizza hut and i ended up having to reorder when I attempted to pick it up.

Also,the last time i tried to address my issues to the manager, Ive actually i was able to speak with someone, Matilda at customer service, and prior occasions ive spoken with Nora (HORRIFIC AND HORRIBLE CUSTOMER SERVICE!!) spoke with Barbara (and kept me on hold for a total of 45MINUTES) and i lost track after that! The resolution to my issue was that HEY, I was able to place my order. Wow! AFTER ONLY 41 minutes and 29 seconds this time! Also addressed the issue of messing up my order of the hand tossed instead of pan pizza and the local manager was able to help me with a discount on tonight's order & like i said i never have issues with the local store.

First off my order was supposed to be ready at 7:26pm after arriving and paying I didn't get my order until 7:42pm 18 minutes after that's way past a reasonable ETA. There was 4 associates handling orders in the front of the store. I saw one of them put two pizza boxes on the shelf and I asked him if they were mine he said "no" another associate tried giving me someone else's order and when I told him it was incorrect he asked them same associate to look for my order then he got the boxes he put on the shelf earlier when I asked him if those specifically were mine. So it was already getting cold! Coming home I open the first box and it was incorrect it was mushroom, olives, and pepperoni. Being that I am vegetarian and do not eat red meat I was very horribly upset! I called the store 4 times! Only to get transferred to a busy line!

Manager Michael Stacey was very rude! I just had a question about a promotion deal and when we began to ask questions as to why the charges were not deducted after following the guidelines he repeatedly interrupted my fiancé. So I asked for a refund and he hung up in my face. He has ruined my Pizza Hut experience taking business elsewhere.

I ordered the special 2 one toppings pizza box with the cookie and a 2 liter drink. I get to Pizza Hut and the girl behind the counter was so rude as can be. I went to pay with a check, Which I have done many times. Just 4 weeks I went and picked up 4 pizza's and 40 chicken wings, and paid with a check. Well tonight this girl was to busy to really wait on me and when I gave her the check. She said hateful. I do not accept checks. I told her, I just bought some pizza's and chicken just four weeks ago and paid by check. And she said your order is ready and I am not taking that check. You need to go get cash and come back and pick up your order as soon as possible before we threw it out. Real rude. I left pizza hut and went next door to kfc and brought supper no one there was rude and did not have a problem taking a check.I do not think I will ever want to go back it Pizza Hut again after the way I was treated, and the face I know they the Pizza Hut in Forrest City, Arkansas does takes checks. I have only wrote 8 checks in the last 12 months.

We were informed it would take almost 3 hours to get our pizza. Pizza Hut is about 5 minutes from my home. Well we waited it finally came. It was freezing cold. They made the pizza 3 hours ago then delivered it three hours later. We never gave a good experience with this Pizza Hut. They should shut it down and poppa johns or little Caesars should take over that space. No will never order from Pizza Hut again and will tell everyone I run into and on Twitter. Shut down Pizza Hut you had your time. I want no star rating.

The entire order was wrong. It took an hour from when they said it was suppose to be ready for us to actually get out pizza. Then it was wrong. It was suppose to be light sauce and both pizzas had extra sauce and one was suppose to have extra cheese and it barely even had cheese. It was the worst service.

I ordered pizza well 2 and wings. The order was first cancelled then I reordered it 3 hours later. My delivery finally came wrong. Wrong crust wrong toppings completely wrong. I called the place no answer then hung upon after being hold on for a few minutes. $24.00 for the wrong food. I need a refund the store was in Dallas, Texas. 75237 On Camp Wisdom Red Bird Center location.

My family always tries to order online from wheelersburg Ohio. They are either not available for taking orders or they never have what you want to order. They have poor service. This has been going for over a year now. This used to be one of my family's favorite places to eat at home when we didn't want to cook at night for dinner. But because of such poor service in wheelersburg Ohio. We will no longer be eating there any longer. We will find another pizza place like papa johns or Giovanni's who do care about there customers. I did try to take this up with them over the phone several Times over past year but have gave up with that when nothing has been done about it.

Ordered two medium Pizza Hut pizzas one was supposed to be hand toss with hut favorite n the other was pan with plain crust. Am very disappointed when I paid for delivery and my order was messed up. Will not be doing delivery again.

I ordered dinner for 5, after tasting a bite I have a whole pizza left, half of the breadsticks and a third of the pasta. Everything was over cooked and dry. I wasted almost. $40 on dinner and had to fix my family something else. Which I didn't want to do that's why I ordered out. I deserve some type of compensation or refund from Pizza Hut corporate for this. Calling the complaint hotline tomorrow and showing them this image!

I called an ordered a medium pizza at the Pizza HUt at Blackwelder and NW 23rd in OKC, OK at 5:12 pm. They told me it would take about 45 minutes to deliver. At 6:30 it had not been delivered, I called and verified that they still had my order. The person on the phone asked me my name, said the driver had problems with their vehicle and was back making deliveries. At 7:07, I called again, the guy said the driver should be around my neighborhood and it should be delivered soon. At 7:45, I called again and asked for the manager. He told me he had never had an order for me and I told him I gave my credit card and the person took my credit card information and the manager hung up on me. I have never had such bad service and for a manager to deal with a customer like that, is really inexcusable. I am calling my credit card place and will not honor the charge as I never received anything and after this, I will never purchase another pizza from Pizza Hut.

I order a medium double pepperroni and double cheese. Charge was $14.18 Ticket # 0098 enter by L00C 026418 on 11/13/15 at 6:54pm.Hand Toss.They gave me one pizza didn't look like what I order. So I send it back. Then They gave me another pizza that wasn't what I order again. But I took it because I was tied of waiting. Got home and no double cheese or pepperoni and pizza had been sitting out for a long time, didn't taste fresh at all. I call back and yhey gave me the run around. I guss that's the way they were trained. Bad cooking. I thought I was at Little Ceaser or no name pizza place, I see why your rating only have one star. Bad customer service. I just don't have the words to explain how disappointed I was and I'm. You managers really need to do something about that location on covington hwy Decatur, Ga. Need to fire that whole staff on that shift.

On November 7, 2015, we order Pizzas for our 4th Quarter Explosion programs for Teen. We spoke with Courtney who quoted 2 medium pizzas for $6.99. Our budget is limited so we was so happy with the price we order 12 pizzas. We paid we our credit card. When I realized the amount paid we went to Pizza Hut and tried to speak with Dun who refused to speak to us he send a worker "Billy" who refused to give us our reimbursement. To make matters worst the other employee said to Ms. Cookie, "Dun told me we will call the cops and reported as a fraud. I front of other customer. This worker did not know that she was talking to a retiree Officer. Ms. Cookie told the worker call the cops. We have 800 members in our subdivision and we will not support Pizza Hut. This Pizza Hut practices are unethical and their customer services sucks. Shame of them.

I took my family to the Pizza Hut @ 803 N. Main St. in Noble, Ok this past Sunday, (11/8/2015) after Church to enjoy lunch then go home and relax. We were there for 30 minutes before we even got to order our drinks, and when the waitress finally came for our drink order, we gave our food order, also at that time. There were 9 of us, 5 adults, 4 children, it took another 10 minutes to get our drinks, we were there for 1 1/2 hours before we got to eat and had to almost beg for drink re-fills. No apology for the delayed service, no discount for poor service, just excuses. There were 11 people total in the dinning area. No big rush type crowd to deal with. I spent $82.33 for lunch and I will not go back!!!!! Cici's Pizza has better pizza, friendly service. You have lost my business and the business of my family and when I tell my friends and Church members, their business, also.

I ordered a pizza box and mozzarella sticks on November 2, 2015 at 6:04pm through online ordering. I was confirmed that it would be arriving at 6:34pm. The pizza did not arrive at that time and at 6:45 pm my husband and started calling. Pizza Hut kept on hanging up on us when we tried to call to find out where our order was. When we called the customer service hotline they only patched us through to the local store and we proceeded to get hung up on or receive busy signals! My husband finally went to the Pizza Hut store and while he was gone the pizza showed up! The driver was over 30 minutes late, the pizza was cold, and we did not get our mozzarella sticks! When I questioned the driver (oh and he didn't even have a pen on him for me to sign the slip), he said "yeah I'm the only driver". When my husband got to Pizza Hut he demanded a refund and they claimed to have no file of online orders! I would like a FULL REFUND! This is absolutely ridiculous! Your customer service is appalling and you should be ashamed of yourselves! My order number is: 3151102170437001184317011. My local Pizza Hut is Altamont Avenue located in Rotterdam, NY. Their phone number is (518) 356-5655. My Order was for $32.23. I want a refund! Make this right Pizza Hut!

I ordered my pizzas at around 9:45/9:50pm at the the 16100 San Pedro location in San Antonio for delivery. I placed a second order for a pizza I forgot to order on the first order for carryout at 9:54pm. I received an email for the second order but not the first. My son picked up the carryout order at 10:15 and saw the delivery driver with the four pizzas on our order standing talking to employee. My son went to the bank and got home at 10:30 and we still hasn't received our pizzas. I attempted to call the store four times and no one answered the phone. My husband drove to the store at 10:45 and the doors were locked. The store was not supposed to close till 11:00. My pizzas finally arrived at 10:52 and you could tell they had been sitting because they were warm and soggy. We waited an hour for our pizzas. I would understand if they were busy but since the driver could stand around talking I am going to assume that was not the case!

I ordered 2 medium pizzas with ANY toppings I wanted. (This was after being told I couldnt get the $10.00 any topping pizza for delivery) So I was happy they offered this deal to me. I asked "Any Toppings"??? The person on the phone said "you can have 1 of all our toppings if you want, for $6.99 each !!! So I said YES and proceeded to order. When he read me the total, he said about $3 more than I expected. So I asked "Is the tip included"? He said "There is a delivery charge" I said OK thinking it was the drivers tip.........BUT when the pizzas arrived I asked the driver if the total included his tip. He said NO. I asked why it was so much, as I analyzed the receipt. I noticed that I had been charged for extra toppings which I was told "You can have any toppings you want " So I called the manager.

The Manager (Chris???) was the biggest excuse making, non caring about the customer, NON-LISTENING , arrogant person , etc.etc.!!! He kept saying "You got extra items" "and started counting them to me, over and over again. I had to hang up on him. His Driver Carmen said "I cant stand him either".

I made an order online delivery specialty cheese pizza, the pizza was burnt, we also ordered buffalo wings and got boneless wings instead. I called the store to let them know of the mistake and the person on the line consistently argued that I ordered boneless wings. I asked her are not going to correct this mistake she said no as they show it as boneless. I do not eat boneless wings. I hung up but called back to get a corporate number from Jared and he responded that I needed to speak to a manger he did not have that information, unfortunately I was left on hold after 5 minutes I hung up..... Giordano pizza is way better than what we got and with out the bad customer service.....Never again will we have pizza at pizza hut....never!

I ordered four pizzas for my company and on one of the pizzas my co worker bit into a slice of supreme pizza and hit a rock the size of a quarter. She hurt her tooth pretty bad. So, I called the pizza hut to talk to a manager and he was very rude, insisting his work environment dose not have rocks in it. Well duh. Then he continued to say we work for a flooring company and that we threw a rock in the pizza our self. He was no help and very rude I will be sure to never order from that place again. You all really need to watch who becomes managers cause he made no sense what so ever. and is very disrespectful.

While at the Pizza Hut located at 2508 Preston HWY, Louisville KY 40217 On May 29th 2015 at approximately 12:30PM I had ordered the buffet as I have done quite often. I noticed a family of 3 with one small child eating the buffet as I was. Keep in mind there are a stack of to go boxes located next to the soda machine.

I witnessed them stuffing box after box of buffet pizza into those boxes and piling them up next to them on their chairs. They even had 2 or 3 of them on top of the table. Then an employee was wiping tables down right in front of them and he said nothing to them so I figured it was ok to take a couple of pieces home to my family for later when they got home. While I was putting the 2 pieces into a box the employee told me that I wasn't allowed to do that and I informed him of the other family that had several boxes full of food. Naturally they had already left the building at this point as it was time for the buffet to end.

I am not asking for anything, just know I am not happy for the double standard that went on today and I may not return to this location for the buffet. I just think that if the boxes are not to be used for buffet leftovers or otherwise they shouldn't be set out during the buffet hours.

I went to the Pizza Hut in Claremore Oklahoma to order one large pizza. The website was temporarily down and when I called was hung up on TWICE! Which is why I went in, tell the young man behind the counter what was going on he replies " our phones are down" but I see a girl answer another order right in front of me!? The guy takes my order then walks away to another kid and says help her!? I thought he already did.

So then this kid walks up and says I can help you but you need to hurry because our system is about to shut down!? What customer service! I think the district manger needs to know how this location is being run. I would've talked to the manager but she was hiding behind the wall listening to all of this. She obviously didn't want to rectify the situation. I've never had a problem at this location until now. A check on staff is much needed at this location and I would like my bad experience to be resolved!

Hello, We had an experience last night that may keep us from ordering from your company again. About a week and a half ago we ordered the new Big Flavor Pizza Dipper and it was absolutely delicious! So last evening we decided to order another one, we do order online. My husband ordered the pizza and was told the wait would be 15 minute, so he got there early but they said it wasn't done. Finally he went back inside and it was there waiting, he opened it up and we got one heck of a shock.. The pizza was stone cold and nothing like the first one we had received before. Now in the add it has 3 pepperoni's on each piece, but unlike the first one, this one had only 2 pepperoni's SHARED between 2 slices! So instead of 3 pieces on a slice, it came down to one pepperoni to a slice.

Now when you see the add on television it clearly shows exactly what you advertise, so why has it been changed now? Are you comfortable enough in selling his new pizza that you think you can get by with that? Have you told employees to be a little light handed now? Sadly we paid money for a cold, rubbery cheese pizza with a very stingy amount of pepperoni. We could have taken it back, but the stories about employees (spitting) on the new one sticks in my head and I for one don't like taking anything back. All in all, this was a horrible attempt to make a pizza. Maybe they were close to being out of pepperoni, but if so they should have just told us. It would have been kinder in the long run! I'm not happy and neither was my husband, we did eat a couple of pieces I will admit, but soon gave up out of pure irritation :( It's such a shame to cheat people, not to mention false advertising. You may have lost our business as I refuse to go through that again!

I ordered two large pizzas online, and a wing meal. I ordered one with Italian sausage and pepperoni. The other with chicken and fresh spinach. I opened the boxes of pizzas to find that the Italian sausage and pepperoni pizza was burnt. I opened the other pizza and it was missing the fresh spinach. The breaded wings were hard to bite through My order didn't arrive on time thirty minutes late. I am very disappointed and will not order from the location on Cullen ever again. Poor service.

I ordered 2 pizzas by phone at 2 pm. They told me it would be 45 minutes. At 3pm, no pizza. I called back and they told me the driver was out and had 3 deliveries before mine and it should be coming. At 3:30 the store called and told me they do not deliver to our area. I told her that we always have our pizzas delivered from there and have never had a problem before. I live 10 minutes from the store. She said I would have to wait for the driver to return with my pizzas and see what he wanted to do.

Does she think I would want a pizza that has been out in the car for almost 2 hours?? She asked me if I wanted to cancel my order. Well of course if it can't be deivered and it is old now. What was the driver going to do change his mind and deliver it. I am confused over this delivery thing. When they have always delivered and if not anymore they should have said so when I called. Supper ruined!!!

I ordered a pizza from the Pizza Hut store located on 15th street in Tuscaloosa, AL. I was never contacted about my order, and I waited over an hour. I decided to call in and check on the order, and the associate placed me on hold never to return. This is my second time not getting an order and I wonder if management is aware of the careless acts? Young kids are usually running the place, but are they doing a good job? If they don't like to make money they should close the store.

We ordered a large supreme pizza, barbecued wings with waffle fries, bread sticks and garlic butter sauce. When the order arrived, there was no garlic butter sauce, and no waffle fries. We called the Pizza Hut where the order was placed and told them of the shortages and they told us they would have a driver deliver what was short. the garlic butter sauce, and the waffle fries. They sent old cold waffle fries.

My order came to just over $40. For that price they need to get the order correct. I've never complained about a food order before, and felt this could not be over looked.

We ordered pizzas and hot wings online on April 19 from the store on West Main Street in Livingston, Tennessee. We have ordered before and have been pleased with the orders. We got this home and the pizza, which was vegetable had scarcely enough bell peppers and onions. . . The wings were ordered with no sauce and came drenched in a hot sauce that we could not eat. I would have told the store, but I somehow deleted the form that wanted to know if everything was satisfactory.

I called at 9:45am in the morning. I told them I needed 15 hand-tossed large pizzas for 2pm for a party at our Elementary School. I was told to call back at 11:00am as they didn't take orders until then. So, I called back at 11 and was told that they cannot do that many pizzas by 2pm. She said there are area schools, churches etc... We are a small community. There is nothing going on at any of the churches and very doubtful much is going on at the schools. She couldn't name one single event that she was talking about. We have never had to give 24 hours notice for 15 large pizzas. She told me I had to. So, I called Beaumont Pizza Hut. They agreed that was ridiculous. What if 5 people call in 3 larges each? If I had time, I would do that. She also gave me a quote "school discount" which is the online price with a coupon. That is not a discount. Very rude and seemed like she just didn't want to do the work to fill our order. We have never had that experience before.

My girlfriend's ex ordered Pizza to be delivered for their kids. When it got here, we opened it seeing it had been almost dropped by the driver, or when they put it in the box. The initial delivery time was 45 minutes to an hour. We called back to complain and the General Manager said they could re-make it it'll take 45 minutes to an hour. I asked if we could get a credit for the pizza and we'll keep the pizza. This was the agreement, when we went to get a slice, there was a hair on the pizza slice. I called back and was asked if I could hold, I said I needed to speak to a manager. I spoke to the Assistant Manager and he said it'll take 45 minutes to an hour to get a new pizza to us, bare in mind they're about 8 minutes away. I said no I needed one in 15-30 minutes, he said it'll be the same time frame, 45 to an hour. I asked to speak to the General Manager - Beatrice, she said the same thing that the Assistant Manager said.

I asked for the district's number, and got a voicemail. I decided to take the pizza down there. When I got there, I told the CSR that I wanted the pizza re-made and explained what happened. The pizza was taken to the GM - Beatrice, and she came to tell me that my girlfriend's ex had said he didn't want the pizza remade. I said okay, and left the store calling my girlfriend to confirm. She said that wasn't true, I was the only person that had called the Pizza Hut. I returned to explain the situation, and I asked if the money was going to be returned. She said it would, and I asked if we would still have the credit for the pizza as well, and she said that my girlfriend's ex said not to put it on the account. I knew it was a lie, and I said to her I spoke to her, she kept questioning me, asked for his full name, and I gave it to her. She continued to contest me, and I said I wouldn't deal with her anymore, I was going to speak to district.

I was upset at her poor customer service skills, and her stand offish attitude. I called my girlfriend to explain what happened, and she said that her ex called the Pizza Hut. The General Manager - Beatrice said that I was threatening, making a scene and if I had gone back in she would call the cops on me. It was discussed between the GM and my girlfriend's ex that the pizza would be delivered. They arrived 45 minutes after that, knocked on the door, when we went to get the keys they left (30 seconds).

-I was far from being disrespectful to the General Manager, I was not threatening nor used vulgarity
-It's $2 to make a large pep pizza
-My complaint had no priority as the normal delivery time was 45 to an hour, and we were told we'd still have to endure that same wait.
-There was a hair in our pizza
-Our pizza was sloppy
-I gave them plenty of chances to fix it

I'll definitely never go back, and I'm definitely going to pursue an official complaint, as well as maybe one with the BBB.

To say this experience was ludicrous isn't even coming close.

We live in Suffolk Va 23435. I was tickled to death when a Pizza Hut delivery and take-out come to our area so we could get delivery to our home. I love Pizza Hut pizza's better then Papa Johns or Domino's. Domino's was the only one that delivered to our area. My first order from the new Pizza Hut on Bridge Rd Suffolk Va came on time and was right. From then on it was a disaster. Couple of times they couldn't find us, but also didn't call to get exact directions. I think because it's not run very well that they get a big turn over of delivery drivers. So, with that said, I decided to start calling in the order and going and picking it up. I called in my order Friday evening April 10th 2015 and got there to pick it up and it was made incorrectly. I call in the order instead of doing it online because my husband likes different things on his pizza then I do and he can't eat the cheese.

I called in my order and specifically told the order taker that it has to be definitely NO cheese on one half and when I got there it had cheese all over so I had no choice but to wait for them to cook another. Another lady come in right after me who had made an order and it wasn't even in the computer and she had a confirming email on her phone that the order was made. I've had enough of these problems. I will just have to call in my order to a location further away that I hadn't had problems with and drive to get it cause that location doesn't deliver here. This new location has truely got a lot of problems and is very much a disappointment to a Pizza Hut Lover.

Well, I ordered my kids a stuffed crust pepperoni pizza (their favorite) and it was HORRIBLE!!!. There were hardly any pepperoni or cheese on the pizza, just the bread for the most part. Then the man said that I had 15 minutes before they closed and that might be the reason why it was awful: cause they were rushing. Well, the pizza was horrible....soggy, half done, and only 10 pepperoni's on the entire pizza! I am never going to Pizza Hut again! They have lost my business. I will be going to Dominoes instead! At least their pizzas never come out soggy.

I was sitting facing the back where the pizzas are made. The manager who had long hair in a pony tail went back there, stuck his finger in his ear, then touched the food in the containers where the food is kept. When confronted, he apologized and did not deny this. If the manager does things like this what do you think the other staff members are doing.

Was calling to make a order did not have the exact number for the address. One of the employees was still taking my order. So after the supervisor Patty got on the phone with an unpleasant attitude and was cutting me off during the conversation. She also did not want to progress my order even though i was going to call right back with the right number for the address. Patty needs to learn how to courteous and respectful towards the customer.

I placed an order today at 7:04 online and it is now 8:08 and my order is still not complete. I have been waiting on my wings all this time. My total says $20.54. But the manager on duty tried to charge us $30+ dollars. After we checked our wings while there 2 of our boxes only had 5 wings. Then the manager said sorry but you will have to wait if you want the rest. I said sir just give us some type of discount so we can leave and he said no. I order from pizza hutt every week. And this is not how a loyal customer should be treated.

My order was delivered to another address. I was on hold for 7 minutes. The manager finally got on the line and tried to convince me that I signed for my order. Needless to say I didnt! I paid online. The driver told 2 different stories where my order was delivered. There was a gentleman by the name of Joseph who signed. That was not me. Rudely I was told we technically don't deliver there at night.... So I don't know what to do ma'am. After 17 min going back and fourth my food was delivered with no receipt, no refund offered, or coupon. I will not be ordering from Pizza Hut buechel bypass Louisville ky again!!

When I walked in it took 5 minutes before anyone acknowledged me there were multiple people working in the front the woman who helped had a nasty attitude no greeting rang me up and handed me my pizza I told her I had wings with my order and her response was I don't know when she is the one who rung me up and gave me my receipt which had my order of wings on it when my wings were given to me there was no thank you and I placed this order on my phone at 3:43 pm and got to the store at 4:13 pm and didn't leave the store until 4:25 there was no one in there but me this is not the first time this location has left me unsatisfied they need a course on good customer service this is why I choose to drive to a farther location instead of this one

I ordered 3 different pizza's and 2 family size breadsticks, order of garlic bread with cheese and chocolate dunkers with cheese sauce, and marinara sauce. Got all of it the small taco pizza didn't have hand tossed, it was thin the manager said they couldn't hand toss with a small, started to eat it and there was a black hair in it. and all three of the pizza's were cold. as well as the bread sticks, garlic bread with cheese, and the sauces were cold. Called the manager again and she said she needed the taco pizza back, and the ticket number is 00110 on 4/3/15 at 7:00 pm. This is the second time they screwed my order up, and not tell me the order is more than I was told on the phone and I spent 42.79 on this and I want you to know that this pizza hut is just right down the street from where I live so I don't understand why it was cold. The girl who took the order was new and she should have had help with it from the managers, since there are more than 1 managers there tonight. try 3 and they still screwed my order up. Cause they only put one double order of bread sticks on the receipt so please get some new managers!

first I would like to say we have had negative experiences with the Capital Mall Pizza Hut in Jefferson City MO in the past but yesterday was the icing on the cake. My husband all them at 3:53 and ordered a large thin super supreme with extra cheese. They gave him the total and said it would be ready in 20 minutes. He phones me to go by after work and pick it up. I get there and the manager is at the register. I told him the name and what I was picking up and he said he didn't have any order for that. After giving him my name my husbands name both phones numbers he still says he has nothing. Not to mention he is rude and short. He didn't seem to care one way or the other to help us out or anything. Didn't apologize offer a discount nothing. I said never mind I don't have time to wait. My husband calls back and talks to a woman there and she says she is sorry and agreed he must have called considering he knows the exact total, they offer to deliver it. Again we are on a time frame here. He gives her our address and they said they would have it there in 15 min. 25 mins later she calls back and says out computer messed up can I get your address again. It will be another 10 mins. He said no. we don't have time for all this. this will be be LAST time we EVER eat at pizza hut. There are way to may pizza places in Jefferson City to put up with this crap. I seriously have no idea how this place stays open if they treat all their customers this way and that manager needs an attitude adjustment. If he hates being so bad then maybe he needs a new line of work. I'm not expecting a reply. I'm sure you all don't care is why you want this emailed and won't talk on the phone about complaints.

I placed my order online like always 3/31/2015 7:48 p.m. Ticket#00164. Okay when the driver got to my house she didn't have the whole order. She had to go back and get the 2-liter Dr.Pepper. Ok so while she was gone getting that I opened up The waffle fries they had been cooked so hard you could not even bite them. So then I checked my Cinn Sticks nothing was wrong with it. the pizza had been over cooked it was so hard it didn't make any sense. So when the driver came back I asked her to look at the pizza and the fries. She said she would tell her manger, I told her better yet here take this back to pizza hut with you my husband said no it was not here falut so I gave her the box of waffle fries and said make sure you show your manger and tell her about our pizza too. She said she was sorry someone would call me I never heared from anyone. When I called up there I didn't get a answer and I waited and called later still no answer. You would think they would fix the order or give me my money back call and apologize I got nothing and I am very upset that nothing was ever done about it

I ordered a large pizza with two toppings. The pizza had very little topping. I showed the pizza to lady at the window and her reply was that was the proper amount. I looked at the add on the box and it had a lot more topping. I told the lady that she had just lost a customer. This bate and switch is clearly poor business and problably against the law.