Sprint Complaints Continued... (Page 1)

I did a change of ownership that was supposed to be transferred over 3 lines. I now learn after I was told that my lease was over and I am on another carrier that 1 phone was never transferred and now I am being penalized for supposedly canceling a lease that I was told was over. Now I have to pay 223 dollars for bring mislead. Unacceptable. Wont recommend them again!!

The manager at Town Center Plaza is very rude and has a mager attitude she said her name is Callie . Not only with my self but also the customer before me the customer told her she didn't need to have an attitude but kept on being rude to her .I've been with Sprint for more than 15 years and I'm am rethinking my next move.Thank you. Virginia Pierce 816-674-5282

Re: contract 215603305 Leonard Scheff

On 25 May 2019 in response to your TV ads, I went to the Broadway store in Tucson to get a cell phone and an account. Your ad said it would be $35 per month and a free phone. Neither was true. I went ahead anyhow when I was told I could cancel and get my refund within 30 days. That was not true. The monthly charge was $40 not $35. I bot a LG Tribute Empire for $195 plus tax. When I tried to use it, I discovered it did not have a manual. It also did not seem to permit contact with an App Store. The purchase took two hours.

I therefore took it back on May 29 2019 well within thirty days. with the paper work and requested my money back. When I told the employee that I couldn’t use the phone because it lacked a manual. He said he knew that. He agreed to take it back but charged me a $45 restocking fee. It took an hour and a half to get my refund.

The whole thing was below the reasonable standards of business.

I will get my cellphone elsewhere.

My husband and I went to your Plainwell, MI store to get a new phone for him and add me to his plan and purchase a phone for me. He has been a Sprint customer for many years. I recently retired and no longer have a phone through work. When asked for ID, we both produced our drivers license. The young man helping us did something on his computer. It evidently didn’t go through at which time he called his manager to the front area. The managers name is Nadina. After he explained to her why we were there, she told us that since my husband had renewed his license (the paper renewal was attached), she could not help us. When I told her I didn’t understand why she said his license was not valid. I asked her to check with someone else as his license is valid and her response was “I am not going to lose my job for putting this through”. I told her this was a valid license, that it takes the place of his license until his new one comes in the mail. She again said “I am not going to lose my job over this. It is our policy. You will have to come back when he gets his ‘real’ license in the mail.” Nadina’s response to this situation was not appropriate. Her tone of voice and what she said was not appropriate. I explained to her that if she could not help us, we would not only not come back but I would file a complaint concerning her attitude and we would take our business elsewhere. She said that was fine with her. While I understand we are only one customer, I feel it important to inform you of this interaction as we will be cancelling our account with you and taking our business elsewhere. The young man appeared to be fairly new and as a manager, she set an example of customer service that I would not think would be acceptable for any business. Having been a hospice administrator for the last 20 years with 55 employees, customer service was a large part of my focus and I would certainly want to be made aware of any instance of this sort if it were one of my employees. The way she handled this has cost you one customer this time and who knows how many others in the past and in the future. I’m sure we are not the first and am pretty sure most people would not take the time to file a complaint. I appreciate your time. I would not even rate 1 star for this encounter.
Sincerely,
Char VanderRoest

There are alot of locations in Daytona beach without coverage. And my unlimited internet is not working like unlimited. Especially the last week of the billing cycle.
Not happy with the service.

My cellphone with T-MOBILE is getting 1 switch over advertising every 5 minutes. .I had Sprint I left Sprint because I have no reception in my living room. ..I don't want Sprint again. It is becoming excessively annoying to not be able to use my cell phone because of the excessive ads ..I have several blocking programs but add is still getting thru. ..the ad had actually caused me to miss regular incoming calls. ..this must stop now. ..

Sprint has the worst CUSTOMER SERVICE EVER! I been on hold 45 minutes after a rude account representative Gina i17833542269. I need to speak with some immediately! Or I will be canceling all existing service!

I would not give Sprint even a 1 it would be a zero. I have been a customer since 2004 and recently just got the S10+, this phone is horrible . I can not get service 50% of the time, they sold me a defective phone and they know it is defective yet I can not get a replacement phone. Horrible customer service they have lied to me multiple times. They are charging me a outrageous amount for a phone that is not reliable.

I am still waiting to be assisted after over 30 minutes without the employee even acknowledging my presence or apologizing for the wait. I am about to leave and go somewhere else, as in a different carrier. For the amount of money I spend per month for my entire family's phones and services, this lack of customer service is unacceptable. Two people came in after me and left already. How do you plan to make this up to me as my time is valuable and I pay for these services?

M. Luann Fuller

I was tryin to find out how much it would cost to cancel my account with sprint... I was told because I was upset and had bad reception I was going to get $100 of my next bill got a email confirming never got the discount and when I called about it ... they told me there is no record of an email ever being sent to me and couldn’t help me... I was also told that if I can proof I have bad reception I will receive a waiver for some charges of what I owe on my phone also received an email but when called they said they never heard of that and no record I was told that or that an email was sent to me.... I called 5 different people so far and they all told me different stories... I am currently on hold with the fifth person on hold for 10 minutes now and counting....

My husband and I have been customers of Sprint since 1998 and up until the last two weeks have been very satisfied with our service In April my Husband upgraded his phone at a store on 34th St. South in St. Petersburg Florida. We have worked with the staff in this store in the past (hence the return to work with them) and had great customer service until 5/24/2019 I need to explain what happened prior to this incident. At the time my husband upgraded his phone we agreed to have the Sprint Drive installed in our car. We were pleased with the explanation of how it worked and were pleased with how we could track what was happening with our car. In fact what started this was when we were traveling about 50 miles south to a doctor's appointment and we received a warning about mechanical trouble with the car. On our way home we stopped at our local garage and explained the issue. The car was brought into the garage the next day and the issue resolved. Upon return home, however, the Sprint Drive was laying on the floor on the driver's side and I put it back into the slot under the dash. From that time on the Sprint Drive did not work and when I tried to get resolution on how to fix the Drive no one seemed to know what to do. The first customer service person I spoke with stated he would put in a work order with tech which he did as I received a call and voice message from a women who texted instructions on how to fix the issue. Unfortunately I did not understand the instructions in the text and she and I played telephone tag over a period of about 6-7 days - leaving messages back and forth. Frustration on my part was building as all I needed was some guidance about her instructions but none were forth coming. Then on Friday, May 24th I was so irritated that I took the drive to the store where we had gotten it and asked to return the drive. The gentleman who was working with me was nice and tried to help but the women whose name is Laura (possibly the manager) came over when he asked for help and in my view started throwing attitude about the 30 day limit, but then did make a suggestion about setting up a way to go through my email to change by password and was told that that would work. Not receiving email on my phone I drove home and sure enough there was a way to change my password for the Sprint Drive after verifying my email address. Well because I did this and then tried to get the Drive to work I was locked out of the Drive getting a message that meant the device was stolen which did not help my frustration. With that I called the customer service number and spoke with a gentleman who was nice and directed me to go to a (as I now know it) resource center and they should be able to help or pay $115.00 to have the Drive canceled. Well not only was I irritated with the store where I bought it I now was faced with spending $115 to cancel this Drive (I would use a harsher word here bit chose not to). It took 45 minutes to get to the resource center, waited for abut 10 - 15 minutes to see a gentlemen there who was nice told me he could not do anything about the Sprint Drive because it was purchased at another store and did not have access to their receipts as it was not a "true" Sprint store. He also told me to take the Drive back to the store where I bought it and have them exchange it. So back to the store on 34th St. South I went with the Drive in hand and when I walked in I waved at the gentleman who helped me before and I told him what the gentleman at the resource center said about exchanging the Drive. There were no other customers in the store and the women who was there before yelled across the store that it was beyond the 30 days and they would do nothing about the Drive. I told the gentleman and she was there what had happened with the fix they recommended and that the drive needed to be replaced. Again she yelled across the store that it was beyond the 30 days and there was nothing she could do. At this point my frustration hit a high note and I stated to her that the fix they recommended locked me out of the drive saying it was "stolen" and they needed to make this right. Again she yelled that it was beyond the 30 days and as I left she said she was sorry there was nothing she could do and I shot back at her that that was not true she just did not want to and also told her I would be reporting this and her to Corporate to which she replied "go ahead". I was so livid and frustrated that after I got home I called the customer service line again and this time spoke to a women who I requested rather forcefully that I wanted to speak with a Manager at customer service. She put me on hold and then I spoke with a gentleman with whom I had to retell my story (which he did not get that this was building over a 10 day period) and spent over an hour on the phone with him. He contacted the manager (Chris) at the resource center and they would not even own up to the fact that they told me to take the Drive back to the store where I bought it and there were no notes in my file with Sprint that I even went to the resource center (my husband and I arrived at the resource center and signed in some time between 3 and 3:45 pm). The final outcome is that I had to pay the $115 to cancel the Sprint Drive and then I am supposed to be reimbursed during our next billing cycle - no offense but I do not believe that will happen (before I agreed to the payment I asked the gentleman why this drive could not be fixed an he had no answer). It is not the money as much as the ineptitude of some of your customer and resource center staff - not to mention the lies told by the resource center manager - and the very, very, horrible customer service or lack there of by Laura at the 34th St South store. Also during my last conversation with the gentleman with whom I last spoke I strongly and plainly made myself clear that I wanted Laura fired. I do understand that this will not happen as Sprint apparently is incapable of even fixing a Sprint Drive let alone divesting themselves of persons who are horrible at customer service (Laura) and who do not tell the truth (Chris). As I stated at the beginning of this we have been with Sprint and have recommended Sprint for over 20 years and I have NEVER EVER BEEN TREATED LIKE THIS. So the next move is to not have a kind word to say about your company in the future. By the way there are blogs about Sprint and how your staff have treated long standing customers out on the web. You might try reading some of them to help understand your customer service issues.

When upgrading my son's phone we were told that they had a promotion with that phone and son could select some accessories completely FREE. Noticed my bill increase by $31 a month and when I inquired, they said I signed for them and there is nothing Sprint will do. They told me I was signing for the phone and said several times FREE. My son is a witness and when I called the store where we purchased phone, Store Manager, Christian, said I was about the tenth person who had complained about the individual, Bartholomew Dewitt-Sutton. I spent over 90 minutes on the phone with Sprint and was promised a phone call the following day for resolution if I would call the store and talk to them. I never got a phone call from the supervisor, Shondra (sp). I have contacted an attorney for advice and for next steps but I am not hopeful. One of the Sprint reps told me he was sorry for my experience but said all phone companies are the same so good luck.......

There was a promotion running around Christmas time with LG where if you bought an LG phone, you were to get a free LG 55" TV. At that time, we bought 4 new phones, added 3 additional lines to our account. An i-phone 10XR new phone number 936-499-6917, 2 were Android Samsung - phone 936-329-3230 (which was a free phone) ported over from AT&T, second Android Sansung - phone 936-444-6672 (was supposed to get a free LG large-screen TV) also ported over from AT&T. The television was supposed to be a promotion from LG. We were told this would be shipped to the store in Conroe. Julian Landaverde was our salesman who said he would fill out papers. That was just after Christmas. We have been in the store multiple (probably up to 20 times, by the various people on my account, my husband (3 or 4 times), my daughter (3 or 4 times), my grandson (probably about 5 times -- he's the one who is supposed to get the tv), myself about 5 times since Christmas, probably more. However, Julian apparently did not fill out the proper paperwork. My grandson was supposed to be the large-screen TV. He was in the store many times, I stopped in the store several times, my husband stopped in the store, never were we told there was paperwork that needed to be filled out. Finally after all this checking we are told it was too late the promotion was over and WE had not filled out the proper paperwork. I asked to speak to the manager, and the young man said he was the manager. Each time we had gone into the new Sprint store at 336 and I-45, we were told there were problems with the delivery of the TV's, some people had received them, some had not. Then when my grandson went in to check again, they told him that he was not registered to received the LG TV. And "NOW" it was too late to register. This is totally unacceptable. The Sprint employee that we worked with us on this is Julian Landaverde (now apparently the Willis Texas Sprint store manager), but I was told I would have to contact Julian. I told them that I did business through this store (Conroe), one of YOUR employees wrote this up and I am not going somewhere else. I asked for the District Manager's name and phone number. I was told he could not give me that information. I said then call him and I will talk to him here. They could not do that either. So then I asked if I could have the LG rep's name and phone number. They told me to go online to LGPromo-4KTVoffer …. which I did and they had no record of this phone being registered with them. They also told me the promotion was over and regardless they could not honor it after I explained the situation to them.

Then the store manager said we should have received an email telling us to fill out the paperwork. I told them I had never received the email. He checked my email and said he didn't see it either. I told him this was my work email and I NEVER miss emails. Again he said I could take this up with the employee who we worked with who was now a manager in the Willis Texas store, Julian Landaverde. I told him I bought my phone at the Conroe Texas store and that was who I was dealing with. I told him what if this employee was no longer with the company, was I supposed to chase him down. This was this store's problem. But I found it quite interesting that the manager of the Conroe store would not contact his district manager (or area manager) nor would he allow me to speak to him. We we have been with Sprint for several years now and just added three lines to our account. If this is how Sprint is going to treat their customers, I think it's time to find a new provider. I don't want to go to that extreme, but if Sprint is not going to follow through with their initial agreement, I will have no other recourse. Why would we have taken one LG phone (as a free phone) and the other not, if we had not thought that we were going to get the 55" LG TV. You: I've kept copies of the complaints I turned in as well as the correspondence with LG.
The Sprint Store, 381 S. Loop 336 W, Suite 600, Conroe, TX 936-756-5556, is where this transaction occurred.

I did a chat with Veda S and I have a transcript of that interaction. This was her last message to me:

Veda S.: I also mentioned to resolve this issue as soon as possible so that you don't have to wait more. I personally never shared any wrong information and this is highly unacceptable action in Sprint. Please rest assure we will take care of the issue for you. I created your case and allow me some time to send the copy of the chat, contact details and notes to our dedicated escalation expert team.

I did receive a phone call from someone who I could hardly understand, but he told me he was calling the Conroe store and I should go back to the store because he was telling them that they needed to rectify this situation.

I did go back in last weekend, May 18, and they were again completely unable to help. The young man who is the store manager called his area manager and stepped outside the store to talk with him and came back in and told me they could offer me an ipad. I told them I had two at home and that was unacceptable. Then I told him, ok, so credit my account for what I have been charged for the phone (which they are charging me $30 per month and then crediting my account $30 for the other LG phone) and I told him just change to that same for this LG phone. No, they could not do that. At that point, I left the store, telling him that they have basically lost us as a customer and that is 5 lines and we've been with them for several years. If that didn't mean anything, well, that explains why this is all happening, no customer service mentality at all. And, I do not intend to stop there. I will not let this drop. I have turned this over to a television investigative reporter and referred them to look at the Sprint corporate website and see all the complains similar to mine. I sincerely hope Sprint can fix their customer service problem.

WORST CUSTOMER SERVICE AND THEY WILL SUCK YOUR BLOOD by stealing your money and charging you extra fees

I went the the Sprint Store at 997 Central Ave. to pay my Virgin phone bill. I told the clerk that I wanted to pay my phone bill but I had only 10 mins because I had a bus to catch. Well this clerk named Curtis took over 5 mins trying to logon to the computer but was still not able to do so. I said can you get a mgr. and he just looked at me like I had two heads. Finally the other clerk came over and logged in. Then Curtis was trying to access the screen to process a Virgin payment and again took over 5 mins. I said can you just give me my change, I don't need the receipt. Again he just stood there giving me and indignant looks and said not til I get to the screen to do it. At this point I was watching what he was doing and it looked to me that he was deliberately trying to take as long as he could just to mess with me. Needless to say it took over 15mins for him to finally give me my change and receipt. I asked him for his name and again he just stood there looking at me like he wanted to punch me or something and refused to give me his name. I had to ask him 3 times before the other clerk told him to. Extremely poor custome service from the Curtis. I truly believe that since I was the only white guy in the store that I was being subjected to racist behavior on the part of this Sprint Employee. He went out of his was to be not only uncooperative and rude but purposively delaying the process because I am white and I was not happy with his extremely poor and purposively slow service. Needless to say I missed my bus and had to wait another 1/2 hour because of your racist and uncooperative clerk who went out of his way to provide such poor customer service that it prompted this complaint.

Sprint insurance is a joke they deny the repair on two of my phones via insurance claims. They offered me a a6 for 175 and the phone is valued at 299.Once I called customer service they assured me they could help me once I canceled my insurance policy for those phones. Good thing I'm a preferred customer since 2006. What a joke of a company...garbage...

I have robot callers using your service calling my home number and like to report them to you and see if your company can get them stopped, please. The number who calls here is 678-345-0727 form Monroe, Ga. I do not know who the number belongs to or who is calling other than a scammer.
I thank you for your help as blocking this number to my home number.

On 03/08/2019 I went to the sprint store at 2109 E Franklin Blvd Gastonia, NC 28054 Store number 2094 to look at new phones and consider an upgrade. I was greeted by sales rep Elizmar Montanez. There was sign in front of the phone stating it was $29 a month. I asked if I could get the phone and only add $29 to my monthly bill repeatedly and she answered yes. My bill was about $79 dollars and she gave me a new price with the phone including taxes and fees of under $110 a month. My first draft was $170. She asked me if I wanted the Sprint insurance on the phone and I told her no. She offered me a Sprint Drive device and service that came with a one year membership with AAA and that if I signed up for it it would lower my bill by $5. I told her to proceed and sign me up for it.

I have been with Sprint for almost 20 years. I’ve had an unlimited data plan for over a decade. These are my issues:
1. She lied about what I would pay for the phone. The $29 fee was only for new customers and the real price was $41 a month. She never disclosed this to me and the actual cost is $41
2. She lied about the fact that I was purchasing the phone with two years of monthly payments and then own the phone. The phone payment was a lease and after 16 months I could purchase the leased phone for $250.
3. When asked if I wanted the insurance plan on the phone I said no but she signed me up for it anyway.
4. She changed my plan from an unlimited plan to a limited data plan without telling me or my consent.
5. She lied about the Sprint drive saving me $5 a month on my bill. It actually costs $10 a month for the service.

I became aware of all this when I got the message on my phone that I had reached my data limit. I called Sprint customer service to see what had happened. The agent told me of all the changes that were made to my service and the monthly costs. I was able to get them to put me back into the unlimited data plan and remove the insurance on the phone from my plan. The agent told me I would have go to the store of purchase to resolve the rest.

I returned to the store where all this happened to resolve the issue. I was seen by the stand in store manager but he put everything off on me and offered no help in resolving any of this. He showed me a summary sheet and told me I signed it because all employees are required to have it signed by the customer at the time of sale. The summary showed changes and costs to devices and service clearly and easy to follow. I told him I had never seen the form and he argued that I must have signed it. I asked him to pull up my file and show it to me. He looked but said the form wasn’t in my file and couldn’t produce it. I talked to him about the Sprint Drive but he said he couldn’t change it as 14 days had passed since I upgraded my phone. He stated that all this was her word against mine but couldn’t produce the signed summary form.

After a long period of trying to get this resolved with no help from the manager he printed off a copy of some of the contract to show me I had signed for it. It was very obvious that the signature wasn’t mine but he refused to acknowledge it when I showed him my signature on my driver’s license. He printed off another signed contract and told me it was a previous upgrade signature but it was the exact same paper he showed me the first time. He actually tried to make me believe the second print off was from a previous time and the signatures matched. I told him I knew what he did and insisted on seeing another copy of a previous contract. He produced one and it looked much like my signature and was clearly very different than the one from the date of purchase that he first showed me.

I realized I wasn’t going to get anywhere with this and asked for the sales person’s name who did all this. He told me he couldn’t recall her name or spell it yet he called her and talked to her while I was there. I asked him again for the sales rep’s name and how to spell it and again he told me he couldn’t produce it. I had him print off my receipt for that day of purchase and found the sales person’s name on the top of the receipt. He just didn’t want to help me and put all this off on me as he said she said and there was nothing he could do about it. He was very condescending and avoided answering anything that might imply Elizmar Montanez did anything wrong.

The only thing I’m asking for that I haven’t already had to fix myself with the Sprint customer service rep over the phone is to pay for the lease at the amount I was repeatedly quoted and have the Sprint Drive service cost removed from my plan.

I have never been treated by a manager of a store as rudely and without concern over what had happened by anyone in my life. I wish I could give them no stars.

Betany Christown mall Sprint. RICKEY is the Manager. I went in because I needed more RAM ( better phone ) and I explained that I milti tasc with this device. HE recommended the best Note9. Now I do not have voice over LTE and am in voilation of my company phone contract for 18 months.. NO ONE WILL HELP> ESPECIALLY HIM. I will be calling 3 on your side to expose this FRAUD if this is not resolved soon. the account is for phone # 5305522570

Dear Sirs: PLEASE PULL UP MY ACCOUNT. My problems started on Friday of last week. Spent 2.5 hours on Friday the 3rd of May!! my problem has not changed only worst with the lies I have received from CUSTOMER CARE SUPERIVISORS " Linda, Michael and the one that would not give her name at 8:50 PM Central Time Zone. My problem has not changed since Friday!!! Tech Service sent me to Corporate Store in Panama City, Florida took off a half of day to go there. More lies from management told me my plan did not include Mobile Hot Spot. For $ 20.00 more I could have a hot spot...… More BS lies my plan includes everything. New CUSTOMER CARE SUPERVISOR on Monday afternoon after being at your Corporate Store in Panama City, Fl. after being directed there my Tech Support. the Store is not a repair center!!! Your Supervisor moved my plan to 4G LTE at your expense said she would call tomorrow to see if my problem improved. My problem did not improve an other lie said she would call between 1 and 3 PM central standard time. DID NOT CALL. The closest factory repair store was Mary Ester, Florida. Tried all day to make an appointment and got recording STORE IS CLOSED. Great way to run a store WEB SITE SAY OPEN, BUT CAN'T SET APPOINTMENT when no body will answer the phone.. All I have been trying to do since FRIDAY is get my phone working. Going to drive 66 miles to Mary Ester in the morning and HOPE they will be open at 10:00 AM. Will let you know what happens in the morning. I have been more than patient trying to fix my phone. You have some major problems with the LIES your customer care department is passing out NEED TO REVEIW YOUR TAPES somebody is covering up a lot of BS coming out of your CUSTOMER CARE,

This altercation occurred at the sprint store located on 3741 Mall Dr, Texarkana, TX 75501. There is an employee there who curses almost constantly. In front of customers and preachers. She was fired today, but somehow, rehired because apparently, someone with a foul mouth and no manners is worth more than a customer's experience in your store. I am very disappointed.

Took 4 days to Unlock phone, took a rep and her manager to get the correct pay off number to payoff my phone,
45 min, 2 reps, 1 manager to let me know I cannot Disconnect my service in the middle of a billing month and let me know it can only be done at the end of the cycle and they do not Pro-rate. Bill Date 15th Cycle ends 21?? WHY R you billing me 3/4 into the cycle.
Just a bunch of dopes who are Not on the same page at customers expense

I canceled my service February 21, 2019 to go with Verizon. I called for my account number and they asked me if there was anything they could do to keep me on and I responded "no." I did not keep that phone number and I traded my phone in to Verizon. I get a bill in April with a balance of $158 and change. I called customer service and they said they would take half off my bill. I get another bill in May stating I owe $158 and change, but when I call it is now up to $165 and change. I called back and they gave me the worst time on the phone. I ended up paying the bill because they would not back down. I don't know how Sprint can charge me when I canceled my phone, traded in my number, and have a whole different phone number. They state that I never canceled which is not true at all and they as much called me a liar. I have 3 witnesses to my conversation with the Sprint representative. I will never recommend Sprint to anybody nor will I ever consider ever, ever going back to Sprint. I have never been treated so horribly in my life. I was a good customer and to be treated so horrible is just not right especially when you people make the money you do. What goes around, comes around! Remember those words cause Sprint has it coming to them.

1ST. Tried to upgrade phone online and lost contact in the middle of conversation on 4/27/2019
2nd Went to store in Temple Tx ( General Bruce) on 4/28/2019 and did not have phone in stock , offered to mail , I accepted on to find out later the it was mailed to the store not house a week later. Never received a call that the phone had came in. I called on Friday 5/3/2019 am was told that she would have to call me back, but never received a call. That same evening I called again and was told it was at the store ( we close at 7) . I went on 5/4/2019 to pick up phone. Young lady working activated it in store. Get home and phone activated but not working had to call and type in code to start working. Very disappointed in the whole turn of events as we have been loyal customers since around 2007

This is the worst company I have ever tried to call.They placed charges on my bill, when I called to dispute them I was placed on hold for over 1 hour and finally I hung up. If you are looking for a good company do NOT USE SPRINT!!! Stay away from them!!!! You will not save money because you will spend hours of your time trying to fix the fraudulent charges on your bill!!!

I have been a Sprint customer for many years. I had no problems until this year. I had three separate encounters with horrible customer service. I called the 1800 sales line because I’m looking to possibly upgrade my phone. In the past sales jumped at a chance to sell me a phone. This call basically told me she couldn’t really give me any information & I’d be better off going into the store. Literally gave me no information except I was eligible for an upgrade. Well I already knew that. So I called the corporate store closest to me (Ridgepark Square in Ohio) and I was put on hold 3x for over 15 minute each & no one ever answered the phone. I hung up all three times. Where the last incident I went into the store & I said I’d like to trade And upgrade two phones. The disinterested sales rep told me our iphone 6’s were only worth “Like” $50 & we could probably sell them online for more & the price of the new phones were on the signs that I could read myself. No promotions “just what’s on the signs over there.” He did walk over to the sales signs with me and ended up pointing to the sign & said “that times 2.” That was in the Westgate Fairview Park/ Rocky River Store. So I called Apple who would love to do business with me and does the same payment plan as sprint. I rather give a company that cares my money then one with a bunch of horrible customer service!!!!

I have been loyal to Nextel/sprint 18 years. I had a air card for10 yrs. It has not worked for about 2 yrs. I continue to pay my 50.00 per month. I went and called sprint to help me to get a new air card. I was told to get zing. I did then I was told MiFi.Which I did.Wr had issues getting it connected.Ryan from sprint told me as long asi bought the mifi my plan would not change.Well it did then they jacked up the price to 65.00 and they refuse to put me back on my plan.I never agreed to change plans and had no knowledge sprint didthis till i went in the store!
I want my plan back.....

After 19 yrs w Sprint, I am fed up. What a bunch of extended of schemers and run aroind. Play w my gigs, then slow me up repeatedly. Then I Increase my gigs again & its more money. Add a line for a senior, no discounts for them, OR for being a loyal customer for almost 2 decades. Call to resolve a matter and they switch you around countless times or have you call another number after a bunch of questions they dont do anything about. You call the number and it a bunch of agents again then they put you on hold forever. After 37.8 minutes on the phone (yes I was checking my wait time. They disconnected me, i called back lividand told them NOT to put me on home again & again that I was care for my 95 (ninety five) year old father,i cant be on hold for 30/40 mins. She said, yes let me check this for you. After another 14 minutes w her, she pickef up and kindly said, the line had been scheduled to be disconnected. I said I dont want it sceduled I want it cancelled altogether. Then explained they are turned off on bill close date. Then said I didnt need a confirmation, but gave me an Interaction #. (So whats the difference? Apples or oranges.,they're all friuts arent they?) .
The very first agent I spoken too, Joe called back to make sure it was handled. When I told him what happen he apologize profusely.
Imagine after 19 yrs of businesss w Sprint ...bupcus...not even an incentive or bonus, just witching me aroun, calling different numbers &keeping me 'on hold' 45 mins. When I get settled w things, Im gonna Adios &disconnect my entire acct. And go elsewhere.
ENOUGH !

My sister passed and I called to discuss the phones and hot spot my sister had. I informed them my sister lived in Los Angeles and I was in Dallas. When I went to see her and take care of her burial arrangements, I only got the one phone back from her daughter. I could not go into the house to get the hot spot, iPad, and other phone. I paid the difference on the hot spot and iPad. The phone was lost. I and was told to just bring in the death certificate with the one phone I had and all fees and remaining charges associated with those items would be waived. Went to the store when the death certificate arrived and was told I needed to email it in and they would send a kit for the phone. Tried to request the kit and was told one would be sent to me and that I needed to mail or fax the death certificate. I mailed it in. I got a call today from the collection department telling me I still owed and only the one phone I returned would be not charged and I would have to pay on the others. My sister had two phones, and iPad and a hot spot in her possession. Since one phone was used for her and my niece, I am told that one will not be credited. This has been the most stressful process ever - let alone trying to still heal from my sister's untimely death. Now I have to dispute this or pay before it impacts my credit. The people say " sorry to hear about your loss" but there is no sincerity or care behind the words. I just hope they never have to experience what I have.

To whom it may concern, Last sunday me and my wife went into a sprint store on us-31 in Indianapolis , we were looking to get us both a new phone,the salesperson told us we couldn't get the deal, it was for new accounts ,we told him that we have had our phones for 4-6 years ,we don't owe on our phones, we were told no, so i asked him if sprint cares if they lose are business ,,he said do what you have to do,and walked off to wait on someone else...SO DO WE LEAVE SPRINT, BECAUSE SERVICE FOR PEOPLE SUCK ,IS IT THAT HARD TO KEEP SOMEONE WITH SPRINT AND HAPPY,????

Its been a year...I still can't talk inside my home.Service hasn't worked since day one.I have been promised a device to retrieve service from outside but always told on back order. Absolutely no help from Sprint employees.I am a Legal Shield Associate and my lawyers will be proceeding. Patience has EXPIRED!!! Sincerely, Deborah Newlin

Was supposed to be over nighted a Magic Box when spoke to rep on Saturday. Package never left wear house. Still sitting there yesterday on Tuesday. When sent out, they never added my apartment number to my address (I discovered this when I received confirmation email)!!! Spoke with a "Martin" tech support who answers for the Magic Box number 844.463.3194 who had an attitude. Assured me this will be fixed. When I called UPS within a half hour afterward, they informed me that that package that was supposed to go to my address here in CA had JUST been rerouted to a Las Vegas Nevada address! Did Martin (in the Dominican Republic) do this? Spent hours on the phone with Sprint between yesterday and today. HOURS! Not threatening to leave Sprint. I just cant stay if I cant connect to the network. Inadequate Sprint employee on Saturday who started this up? One upset customer now! Will never recommend this network. Have these employees graduated at least high school?

My complain is that I feel robbed and used by Sprint,I was promised that as long I stay with sprint for 24 months I was going to have the same payment,I called sprint and I spoke to 3 people and they were not able to help me, I told each one the same problem...they couldn’t help,,,than the last person that I talked to was a supervisor and she try to help me but it was no help,she said that a manager from corporate was going to call me,,,I did get the call from some guy name Steve and he basically blame me for everything, said that he couldn’t help me,,,,so at the end of the conversation I told him I guess I’m screwed like always he said yes!!! What I can tell people from experience don’t choose sprint as a carrier because they suck, service is not good and at the end no body can’t help you, don’t go to the sprint at the Citrus mall because they really lie to you since they are a 3rd party store, it’s not an actual sprint store,that’s what Steve from corporate told me.

Hello Sprint
I wanted to get a wireless service plan that includes my daughter for her school Boston trip.
I signed up with sprint on 4/28/19, on 4/29/19 the order had to be cancelled because the activation charges were not waviered.
On said day a new order was created again, which were suppose to be 3 lines, 2 iPhones 8 and my own phone which is a note 8. I was told to visit a sprint store and purchase a sim card for my phone, which I did.
On 4/31/19 I received an email stating that my order was on hold because I didn't have enough phone lines. I drove to a sprint store after calling customer service. While in the store I was told my account had only 2lines. (I'm so confused and vix at this point) after spending almost 2 hrs on the phone in a sprint store i still did not get to complete my order...
I got home a 10pm and proceeded to call up Sprint for completion. I was told my phones would be delivered on 5/1/19 with enough time for setup.
It's currently 5/1/19 and guess what there was a hold on my order AGAIN.
4 freaking days and all I get is a ”sorry mam we understand” ok where are my phones. What's happening here, I am a new customer and I'm exhausted, I'm so exhausted and frustrated that I am crying, get it together people I have choices and I'm spending my hard earn money. My daughter needed to have her phone on this trip. Do you understand what it's like at 13 to be the only child without a phone on a school trip. I am very dissatisfied and disappointed in your service. don't waste my time.
I tried to ask for expedite shipping but I was told it's still pending.
Francine

The customer service reps are not helpful rude and my bill is extremely high. Then when I call to try and talk to someone about my bill they have the nerve to tell me how many times I’ve called so what I’m trying to keep my bill low.

The worst costumer service by far. You can spend well over an hour on the phone and not even resolve the problem. If you have a medical emergency they do not care at all and will shut off your phone even when payment isn't due just so u can call and spend an hour reconnecting your service because of there system glitches. They don't even have an email you can send a screenshot to explain what your viewing on your phone. I over paid my bill and then they suspended my service and wanted me to make a payment arrangement for a future bill due in a month. When it clearly states on my sprint app that I don't have a payment due till next month. They sell you on an international package then you get stuck with a 900 bill because this is how it works if you travel to Bermuda and you can call anywhere and no charges. You can't be in the US and call bermuda for 2 hours it will leave you with charges over 600 makes no sense. Don't have an emergency or a traumatic event happen because when you can't think properly they will take advantage of your disability or medical condition. They don't care about their customers proven fact. I have no bill due till the 28th and they want to force me into a payment arraganement. Get it together sprint.

Yes to whom it may concern I was giving a new contract for my phones that I had purchased and it was for 18mth contract. And the total monthly bill that I was quoted was 182 Dollars and however many cents. For my monthly bill. If you go back and review my Bill's each month it's been way higher than what I was quoted and if called several times more than I should have to try and get this matter fixed. I know what I was quoted and they keep giving me the run around about fixing this problem and think it's very unprofessional and unfair to me as a paying customer of sprint. Or if someone from corporate office call me asap 540-688-7204 thank you and have a blessed day.

Literally the shittiest provided out there.

Nothing was as it was promised. Bill doubled and coverage is terrible. Customer Service is a joke and u are doing good to even understand what they r saying

Sprint doesn't have the phone I want . The Samsung Galaxy Fold is not available @any sprint store

I’ve been a customer for six years now, and right now I’m very disappointed on how customer service was not able to fix my issue I wasn’t able to make phone calls for about a month or send text messages for about two weeks. When I called customer service I was put on hold or hung up on and now they want to charge me extra and add fees that I was never aware of. It’s ridiculous and a waste of my time to be on the phone for 30 minutes explaining my issue asking for a supervisor or to speak to someone else and representative denied it and saying it would be the same response.

Mr. Michel

I know for sure my email will not get a respond from you or any high level representative from sprint. I been customer since September of 2018 and I'm sure I had a big mistake leaving Cricket to sprint. My name is Mason Yassine and I had to say I will be glad when my contract is over with sprint. Since I joined sprint I have to call customer service about my bill and I had to say they have no idea what they are doing. First off all, The quality of the drop signal is very bad where I complained about it many times but nothing is done. I was promised a signal booster since I have 4 lines and guess what sprint do not have it and they have to order it.. That's fine and the sale person promised when sprint have it on stock he will send me one. Since of last year I been waiting for it and I called last month about it and the rep wants to charge me for it. My phone will its getting higher ever months and I'm sick and tired of calling every month to lower it for no reason. The call center are not trained or have some basic education in solving basic issues and an average call is 40 minutes. really?????
Now the major problem I have is my new iphone XS was dropping calls and speaker is bad on it. So I wad advice to replace it to contact apple since its under the warranty and I did. You know Apple took care of this issue with 20 minutes and I got another phone.
However, the old sim card does not work with the new phone and I had to get another sim card. I call the customer services and they advice me to wait 2-5 business days to get a new sim car. Who wait 5 days to get a sim card and I pay $240 every month for services...
I asked the rep if I can go to any sprint store so I can get one and I was shocked.. The first store the lady said they do not carry any since they a small store... wow
She advice me to to go to another store which is 15 minutes driving to a major sprint store which I did. I told the rep whats going on and he said the same thing no extra sim car... now I'm getting mad at the sprint more than before...How on the world a store as big as the sprint store do not carry sim card????? If a new customer wants to join sprint he have to wait 2-5 business days to get a sim card... that's crap
I asked the rip to find me another store so I can get another sim but he suggested to call customer service which I did. Guess what I went from one menu to another and I end up getting the same answer look for another store to get a sim card. I got on the new and I got in touch from the same store I joined sprint and he said they do not have any.. man that's BS

I kept calling different store until finely I found one who carry sim card... I wasted 2 days of my life and energy to get my service back where I pay $240 for crappy company who does not understand the concept of people run a business from their phone and they cant lose customers...

I promise you that as soon as my contract is over I will be more than happy to return the damn phone and cancel my service with sprint and I will never ever on my life will advice any one to join sprint.. Did not not get but headache miss treatment and bad customer service.

I'm
Mason Yassine
Lives In Atlanta GA
770-906-3647

Ive never had worse sevice then i have had as a customer of sprint. My service is so slow i cringe at the thought of useing my phone

I get charged 103 for switching my bill from 26 to the 1 of month really when I told them I couldn’t pay till then when I switched service and the guy said ok we will set it up really I’ve had issues for get go if I would of known this I would of stayed with Verizon sprint seems to be a scam

Sprint Rep offered free accessories to us on two diff occasions and we where tricked and charged into a lease.
I am writing to make a complaint about a worker at the Spring Valley Sprint store by the name of Alexis. I think corporate and the manager of that store need to know what she is doing on two different occasions. You can also look on YELP for the negative remarks about this worker .

On March 5th my daughter went into the store to upgrade her Iphone upon purchasing the worker name Alexis told her she could get a “FREE” case since she was purchasing the Iphone. My daughter continued with the transaction came home told me every thing went great the customer service was good and that she even got a “FREE” case with the Iphone. IPXXS CSE-MATE WATERFALL & IPXXS INVISSHIELD GLASSPLUS SCREEN

On March 22nd my son entered the same Sprint Store in Spring Valley on Sweetwater Road and added a line and got the Iphone he was greeted and helped by the same worker Alexis. My son was told he gets $100 store credit for getting the new Iphone he calls me and ask me is this ok since I am the account holder I told him yes he picked a case and protector INVISIBLESHIELD 39.99 & OB DEF SCREENLESS 59.99 for the $100 store credit she told him about. She mentioned to my son about the Sprint Credit Union Member Cash Rewards I got on phone with her gave her my bank info.

I received my phone bill and noticed transactions that were suppose to be free have been charged and I feel like you need to know how this worker is getting over on us consumers by offering free items and maybe she is getting her sales up by selling these accessories she offers them free and then we get billed. Never would my kids purchase a case for $80.00 and the other one $100.00. What’s “FREE” is “FREE” don’t take advantage of people and then try to make us pay for 12 months on something we thought was free.

Yes I received the receipt in my email I trust Sprint so I did not open email or I would of opened and saw it the day it happened it was not till I received my bill on April 25th I noticed went to the store and the worker Alexis would not come and solve the issue she stayed in back of store.

I have reached out to Sprint and after being on phone over an hour the guy tells me that there are signatures on the accessories agreement. Of course you have signatures you sign to leave store with phone I still feel she got over and I called the fraud dept also to me this is wrong I don’t know how you train your workers to push items on customers making it sound like you will receive FREE OR STORE CREDIT.
Thank you for your time listening to my complaint.

When I got phone I was told that with the insurance I have that if anything happened to my phone I could come in and receive another phone or that mine would be fixed .But I have not received anything but made to feel like I'm begging for something that is not gonna happen my phone is damaged and has been for a little while say 3months give or take my phone is my work without it no work and no money all I want is my phone fixed and I was told I would not have to pay since I pay for the insurance monthly or I will just go back to my old carrier us cellular

Trying to drop Sprint and they won't let us leave!!! My wife and I (each have separate accounts w/ Sprint) are done with Sprint and their worst in class customer service. I've been with Sprint since 1998 and my wife since 2008. After my wife was charged HUNDREDS of dollars by Sprint for a phone that was returned to Assurian (she could never get this resolved because of the constant run-around from Customer Service and broken promises) we decided to leave.

We first went to pay off new phones that we each had purchased. I kid you not: It took me 1 hour and 45 minutes on Sprint chat to get this done because they kept trying to see why I wanted to leave and what they could do to keep me. Despite my repeated attempts to tell them nothing and to please process my payment, this dialog kept dragging on and on with repeated holds of 5 to 10 minutes while they were "researching how to pay off my phone." It took my wife 25 minutes to accomplish this by calling customer service at the Sprint store in the Sprint HQ building. They too kept trying to do everything but what she asked.

After that, we collectively spent about 2 hours on the phone collectively to get our 2 new phones unlocked, only to receive an email a couple of days later stating that our phones had to be active for 50 days before they could be unlocked. I once again called in to Sprint and after being hung-up on by one rude supervisor, I received a call back from another customer care rep who stated that she would escalate this and ask for an exception to be made an that we could expect a call back in 4 to 6 hours. Surprise, surprise... no call back.

Here's the bottom line: after 21 years, I WANT A DIVORCE FROM SPRINT AND I WANT IT NOW! I NEVER signed any agreement that stated the phone must be active on Sprint's network for 50 days before it can be unlocked and nor is this language contained in either of our phone agreements we signed when obtaining we phones. I also don't remember this in my initial agreement from 21 years ago,

I honestly feel as if Spring is doing everything in it's power to keep us from leaving and every time we seem to clear one hurdle, Sprint pulls something out of their a** to create yet another hurdle. I signed NOTHING that states my phone has to be on Sprint's network for 50 days!

Please, for the love of god, UNLOCK our phones so we can leave the organization with worst customer service that I or any other Sprint customer that we know, has ever experienced.

It’s very frustrating to call Sprint , and someone from the other side of the world answers and you can understand what there saying, I made a call at 11:00 am yesterday Tuesday April 23rd for an upgrade, but they don’t let you make an upgrade they star offering you or forcing you to get something, no matter how you explain , they don’t get it, finally I got some one who I thought was helping me, he send me an email Estimate Summary , I agreed to it and finally at about 5:38 pm He told me to make a payment , I was getting my CC card,the call dropped or I don’t know what happen, which it happen before and he returned my call right away, but this time he never returned my call .This morning a nice lady answer the phone and she transfer me to sales , and again they star offering products.... I just stopped him and can take this situation any more ... I guess I’m forced to change to another company after so many years doing Businnes with Sprint .. it’s intolerable

Sprint fucking sucks their customer service is ass and they are fucking liars. Do not ever switch with them and you sure as hell should not lease a phone with them. Their service is terrible half the time I can not even use my lte while making a call. I also have never had so many problems with a carrier and they are also rude.