Contact Sprint Corporate

Attention Customer Service:

I have had cellular service with your company around 10 years and I have never wished to change. But I have never had any luck when it comes to upgrading a phone to the point of fear and anxiety and yet it happened again. It is why a hold a phone until change is absolutely needed or better for us.
We had a huge long drawn out mess when we bought a SG8+ for phones ending in 6094 & 1616. Ultimately it happened again. my husband and I bought SG10+ for same numbers. We were told we would receive our lowered monthly payment per phone for the cost of the phone per month after 2-3 billing cycles. I called in April and May for reassurance and was again told yes and when it did not show I called in June, each CS rep stated they made notes in the account of our conversation. I called last on 7/12/19 and the gentleman told me that none of this was true and that only one person made note on my account (and he had said it would do me no good to escalate my complaint) and to call the store manager and/or wrote to corporate. I don't want to talk to the store i spoke with it is not my job to reprimand anyone. Last time we had this incident it blew up and the employees at the store refused our calls and avoided us in the store I will not go through that again. For all the lack of communication and my stress (not to mention the extra $200.00 x2) for the phones i was given a 39.99 credit.
My daughter bought an apple x phone ending in 8418. Same thing happened on this line as well.
And my sister bought a SG10+ just recently ending in 0109. will this happen to her as well?

I have contacted Sprint about being mislead about my Galaxy 10 and the promotion I was told would apply to me. After doing research and calling customer service, I was told NO promotion applied. The promotion was half off Galaxy 10. I went to the store. I talked to the manager, he told me he couldn't access the account, because he didn't sell the phone to me.. Everybody knows that was a good face lie. I was told someone would call me ,it's been 8 days. nO call

I have been trying to acquire devices and purchase a plan with Sprint. As a new customer. I have been hung up on and been refused to be transfered to a better tempermented specialist. I have been refused to be reconnected to the initial representative that gained my trust and had already established my needs and concerns. I just left my last provider after several years due to poor customer service. I know I am just one person but this always starts with one person when left unchecked and unaddressed. I was going to spend money with your company and wanted a long term provider. My deal breaker is customer service and it appears that is a quality lacking at Sprint also. I have no other words. Wait, disappointment comes to mind.

I call 2 months ago and requested to have the phone service disconnected the same day I pay off the phone. I explained to them that I do not use the phone. I was assured the service would be disconnected after I paid the bill; I did that and was told that I would have the bill adjusted. I get another bill and now being turned over to collections. Haven’t used the phone in over 4 months.

My wife and I leased two phones at a Newnan, GA. shop on May the 7th of this year. My wife, handling all doctors appointments and such, experienced many dropped called. We were told that the coverage in the nearby town of Senoia, GA. was not good and they would send us an Airave 4 LTE to help with our problem. It didn't.

My wife called the support tech number on the Airave unit a total of 9 times and was told that they would start a process that would take 45 minutes to i hour, and then they would call us back. They never did.

We went to the Sprint shop again and told them our problem, The manager said that, since we were in a brand new neighborhood, the HOA or someone in charge would have to register this new neighborhood to get the coverage needed. We knew this was crap because several of our friends have Verizon, and have great coverage. But we did as he suggested and was told that the neighborhood was already registered and that put problem must be with the phone.

So now, here I sit writing to I know not who with a complaint that my wife has been battling with since we received the phones. This is the bottom line - we are not getting what we paid for. What are you going to do about this?

As soon as my contract expired my service went downhill overnight. Calls drop all the time, told I am roaming within 1 mile from home, my hotspot drops connection constantly and I use it for woking remotely from home, my Google mail always waiting to load, videos constantly buffering. Horrible! So obvious in the timing.

I was in your Sprint Store in Florissant, MO yesterday (July 16, 2019) at 5:35 p.m. right after work and came across a very rude and condescending black man by the name of Robert....he worked in phone repair service and asked me what my problem WAS. I was having issues with the phone keeping the correct time. It would end up an hour behind a lot no matter what I did. I was also having problems with my charger and trying to figure out how to see my notifications. The man acted as if I was making up something. He didn't really seem interested and he was mean. I really didn't want his help with how he seemed and when he came back to me with his findings I felt awful with how he was talking to me. I was around other customers and they also commented on his attitude with me. I would like to talk to someone immediately. I have had nothing but terrible service EVERY TIME I go to a Sprint store for help. This time I want to be listened to and HEARD. I want something to be done about that store and that man. This is the last person I will EVER deal with and not say anything about my services and continue being a loyal customer that is NOT HAPPY...SOMEONE PLEASE CALL ME BACK (314) 503-0406. MY NAME IS LISA HARRIS!!!

My partner received a message on her phone tonight from a Sprint subscriber in Northern Virginia. That was the N-word typed about a hundred times. The text was sent to 19 other people she didn’t know, and it came from 703-200-5357. When I texted the number to find out if it was just hacked, he essentially confessed. I have now been on the phone with sprint customer service for more than 20 minutes, mostly because I insist on talking to a supervisor and not the poorly-trained person who’s working at their call center. The image of the text is below. I would appreciate knowing what you’re going to do about this. Banning this idiot, Noah Sieff, from owning a cellphone would be a start.

I am very upset with the service that I received at my local Palm Harbor store when I upgraded two phones in June.

The store employee (Tony) and new manager were assisting me - as it was pouring rain and they were not busy with any other customers.

I asked for OPTIONS to upgrade both of my phones. The ONLY OPTION they advised me of was to buy out my lease for both phones to upgrade. This is what I did based on their advise. THEY MISLED ME and it cost me alot more money!

When I got home and reviewed my bill on line - which is exactly what they did in the store - so they knew this when they provided only the most expensive option to me.

I could have and should have been advised that I could PURCHASE BOTH PHONES and it would have been LESS MONEY than buying out the lease for each phone to upgrade.

I am shocked and dismayed of this SPRINT CUSTOMER SERVICE.

I returned to the store - they played DUMB. Again, very disturbing to me as a loyal Sprint customer.

Which translates to THEY DON"T CARE as long as they made two sales.

Is this what you want to present to the public?

They also CANCELLED MY AAA membership renewal dues - and I have been on the phone with Sprint and chat sesssion to try and get this issue resolved.

ALL IN ALL POOR CUSTOMER SERVICE!!!

I would greatly appreciate your response to me as a customer as I am really considering leaving Sprint for another more reliable and HONEST customer service provider.

I also have a blog - and my members are waiting to see the results of what Sprint does or "does not do" for me to reseolve this customer service issue.

Thank you very much.

I visited a Sprint corporate store in St. Petersburg, FL to exchange a phone ordered through customer care. I wasn't happy with the iPhone and wanted to trade it for a Samsung 10. First of all my first encounter with the tech was not pleasant due to I did not want to have my DL scanned into his tablet. I explained I have not had to do that whenever I've come in the store. Austin stated it is necessary in order to get into my account, I stated that they could access it by the security question. Austin replied they have all my information anyway and due to fraud I have to let them scan it or I can just use customer care. I explained customer care sent me to the store so that I could obtain the phone the same day. I asked for a Manager and a Wesley came out stating he was the Manager. His tag stated lead not Manager. I explained to Wesley that I've not had to do that in order for them to access my account, he basically stated for security reasons if I wanted to do business in the store they have to access your account that way or I could go home and call customer care. I explained again that they sent me to the store. Wesley also was not very customer oriented or customer friendly, not because they didn't honor my request but because that's the way it was. After that encounter I consented to the scan only because if I wanted the phone today I had no other choice. After I chose the phone Austin brings out a box that was clearly old and previously opened. I told Austin I wanted a new phone, a box never opened or used. Austin stated if it was opened it was only opened for show. I again reiterated I wanted a new phone never opened. He then stated that was the last one in black and he had already scanned it in. I then told him to just get me another phone any color at that point. Wesley came over to help him and I told him my concern and he brought me out another phone color white. Once the contract was signed and the phone information was entered Austin stated I had to pay a upgrade fee, my response was I don't pay upgrade, activation fees. My upgrade was done through customer care and I wasn't paying that..Austin again stated he had no control over that when you come in the store it's automatic and has to be paid. Why wasn't I told this prior to signing the contract and obtaining the phone? I told him to bill it to me and he stated the system would not allow him to. I asked him to ask Wesley and Wesley his confirming lead stated the same. Fee had to be paid or I again would have to go through customer care. Why not tell me prior to getting all of my information and closing the sale. I asked for a receipt and copy of agreement, Austin stated none of the printers were working in the store and he would email them. Hard to believe no printers working? I checked my email and the email was there however the attachments for the receipt and contract were not downloadable nor was I able to view them. I contacted customer care upon returning home and was told that this charge for $32.00 for an upgrade fee was not on my account and the store had charged me the fee to the store and not my account. Why is this? This appears to be a deceptive practice. I want a receipt and a credit back to my cc for this bogus charge. I want Wesley and Austin to be reprimanded for poor customer service. I was in the store for 2 hours and observed other technicians who were friendly and committed to helping and satisfying their customer. Everything I was told was can't do it, has to do it or just go home and call customer care when customer care sent me to the store. This store has a lot of business and a very high turnover. I don't have to stay with Sprint but I have been with them for 3 years plus. I can always to back to Verizon if this is what I have to experience going into a Sprint store. I want the charge to show on my account and then I want to be credited for the bogus fee.

I tried not to give any stars but it wouldn't let me. We've been a Sprint customer since 2000 listed below is how they value us. Numerous things have happened 1. My husband phone messed up we sent it in for repair. The insurance said it would take 5 days so we switched service to his old s7 edge. The representative turned my phone off instead of my husbands s9 plus. I have an s9 my husband has s9 plus. I finally got that straight but, my phone kept bringing up wifi calling even though I've turned it off. When I sent the phone in it said to take out Sim card well we couldn't find it when the phone came back I was told go to my Sprint store to get one that was a lie we could only get it from a Corporate Sprint store, not affiliate after we went to two other Sprint stores. 2. Next, we were in Louisiana for a funeral. My Husband's phone sent a text stating suspended data service. We have unlimited everything and we have never had a problem. 3. When I contacted Sprint she was saying that when roaming data reach a certain amount your roaming data service is suspended.And she offered us 10.00 off our bill. 4. We also have a hotspot that we have been unable to use since we've had it. The young lady was trying to tell me how to use it I told her we know how to use it it hasn't worked since we had it. The reception was so bad I told her I would talk to someone we I got back to hotel which had no Internet service. When we got back to hotel I called the young man on the phone said bill fix it for you then about 20 minutes later I was told that he had to get off the phone because the facility was closing today was Saturday and he said ill call you Tuesday. Are you really serious what kind of company is this that says they value you as a customer if this is how you value your customers we're in trouble? We never had internet service from Thursday to Sunday after paying for hotspot all these years. I will not recommend this company to anyone and can't wait until our lease is up. I guess its all about the money, not the customer.

we have 4 lines on this plan. our phones cannot keep a call. they have extremely poor service and drop calls all the time to the point where we had to buy pre-paid phones. Sprint is aware of the issue and said they are upgrading the tower in our area, but this has gone on far too long and we can’t use the phones we pay for. we have a contract for the sprint to provide a service for our money. we are not getting our service, but they are getting their money, this is not right. they tell us they don’t know when the service issue will end and when the tower update will be completed but, in the meantime, we are paying them 300$ or more per month and can’t even use our phone in our home. I have contacted them and had them file tickets to fix the issue I have begged to speak to a manager all to no avail. we want to be released from our contract since sprint is failing to complete their part of the deal. this company is horrible and has outsourced customer service who speak very little English and who always say they will have someone call you back, but they don’t.

we pay hundreds per month for phone service....we don’t get any service and when we do calls drop. we want to be credited for all the constant dropped calls and we want to be released from our contract with no penalty since sprint cannot provide the service promised. they have admitted the towers in our area are under service and not working properly. we pay far too much for this and can go to a competitor of sprint and have working service. we need our phones for our life and safety, and we deserve that for as much as we pay sprint. we want us of this contract and a refund for missed. dropped calls.

Sprint customer service is the worst I've ever seen. I've worked in cable customer service before and thought that was bad but no where near what Sprint representatives have turned into. Its extremely difficult to get anything done. I switched phones 3 days ago because my phone was water damaged due to my own fault. So, after getting a new phone, I put my sim card in, logged in online to switch the phones and first the website was very faulty. Extremely slow, kept logging me out and just would not work. So I call in to get it switched instead. Talk to a nice woman, asks for pin password and a one time verification code that gets dents to my mind phone number as our phones are linked on one plan. So I call her at work and get the code. The kind woman switches the phone information and I could make a phone call but the data internet doesn't work. She said give it time and she would then call me in a couple hours to check. She held up her end, called me back at work to check, at this point not only was my data not working but I was unable to make any phones calls at this point. She escalated me to someone else who again needed the passcode and yet another one time pin code to be sent to my mother. So I call my mom at work for the next pin. Still the issue could not be resolved and 8 was told to connect to wifi to try and update the profile and call back. So, I leave work and go where I can get wifi to try to get this phone activated and I call back. Passcode again and yet another 1 TIME pin to be sent to my mom. At this point I'm irritated, as is my mom for calling again and again. I give the pin and customer service trys the same steps as before and then transfers me to someone else to further assist. Would you believe this rep wants the passcode and another 1 TIME pin again? Now I'm pissed! I refuse to do the pin again, so they proceed to tell me I need a new sim card and transfer me to someone who did not ask me for that pin and ordered me the sim card I needed. Satisfied, 2 days later the sim comes in and I put it in my phone and proceed to call sprint to get it activated. Now I live in northern GA where the nearest sprint store is 2 hours away so going to a store is out of the question or believe me I would have done that first. I'm not at all excited to call customer service where very few people know anything about the service and seem to go off a script. And on top of that, their English is very broken and its extremely difficult to understand what they are saying without asking them to repeat themselves. So anyway, I called and the person asked me the personal information, passcode and a 1 TIME pin yet again. So I ask, well my phone doesn't get any messages and I'm calling on my house phone so exactly how would you like me to get this pin? She then proceeds to tell me she can not help me without the pin and I need to go to the nearest sprint store. I explained it wasn't possible and asked for a manager. A manger gets on the phone and says the exact same thing. He tells without this 1 TIME pin even the CEO could not get into my account and activate my phone. So I hang up! I'm extremely upset! We have had sprint for over 15 years and this is how we are treated? We moved from Florida up to Georgia 8 yrs ago and decided to keep our sprint service even though Verizon is the main provider in this area. I'm thinking it may be time for a change as I still do not have a working phone over some 1 time pin. I'm disappointed in the poor customer service! Its obvious you now outsource your customer service outside of the United States. I'm sure your saving lots of money doing so, but you should be ashamed of the lack of respect customers get whether they have been loyal for a few months or 15 years.

They are flexible with making payments

The service was horrible. According to the Sprint representatives and the coverage map, I and my family should have had good call and internet service. Calls were frequently dropped, calls were not clear, the internet wouldn't work. I spoke with sprint numerous times and I was told that my conract would end with no penalties. I returned the equipment and thought I was done. I received a call this morning (7/13/19) that my account went to GC collections. I asked to escalate the call twice and she said there was no one available. The representative said that I owed sprint for 3 phones, but I returned all 3. She only had record that 2 phones were returned. They were 919 4001823 and 919 412 2213. She created a case report 246 431 181. I provided the tracking numbers for the phones. Also the Sprint specialist so that there were lots of activit on my account but she wouldn't take the time to look at it. She would have seen that a special team reviewed my account and allowed me to leave my sprint contract without any fees. I was then transferred to Latara Cooper, with GC Services. Tracking number 1Z 9RO 885 90 9814 had two phones in the package and they were both I phone XRs. Tracking # 1 z 9r0 885 90 4329 7843 was not found either. Sprint specialist said she doesn't have record of them. Sprint is charging me for the phones when I returned them May 22, 2019 at the UPS store in Clayton, NC. My file # with GC services is 448 700 5 and the Client Account with GC Services is 554932936. this needs to be removed from my credit report.

My complaint: had purchased two phones on a monthly plan and the guy informed me that a promotion was going on for three phone free and you will only pay $100.00 per month. When I had rec'd the bill, the bill was $162.00 and thereafter it continued to go up $15.00 to $20.00 per month. The contract ended June 18, 2019. The representative who I had spoken to advised that I had four plans to worked with. After dealng with 3 different people with no help, the finally person stated your payment on the 18th will be $265.00 plus. First of all, payments, Sprint take payments out of my account each month and never send a paper trail and if you are going to up with a payments, the payee should have been advised. No one should automatic take money out of your bank account without any notice, Plus I wanted out of the contract, and was advised you can if you pay over $450.00 plus the month of July plus 3 more months.My first encounted with the sale person, was they never ask me my name and kept telling me this is not my account. Had informed the individuals that all I wanted was to closed the account due to lack of funds, one phone was stolen, and the others phones had cracked glass.

Sprints "unimited plan" is the only one that does not offer free voice and text unlimited in Mexico. ATT has it, Verizon, etc. Only Sprint does not which resulted in a 300 overbill to me last month. Now our daughter will be in Mexico City and Sprints ONLY OFFERING is .25 a minute while the competition includes it for free. I want to be let out of the contract on that phone since you do not offer the service that your competition does, depsite advertising to the effect that you DO!

I needed my Sprint account number and I called on 071019 at about 8pm. I gave my PIN number and the guy acknowledge my name and info in the system. However, he told me the system was not done processing my request. For 30 min he tried to sell me other services while I kept telling him that all I needed was my account number. The guy seemed to be playing a game that I didn't appreciate. I was rude at the end because he was just putting me on hold and coming back with the same offers so I hang up. I will like to file a formal complain...

I bought a family 4 line plan from your store in spring lake. Since my purchase I have complained to that office once that i was getting no signal and the phone would not make calls or acsses the internet. I also went in there and told them the microphone for this phone will not work neither will the Jack port on the phone. They told me that I would have to drive an hour and a half to get to a service store. I work 6 days a week and have no way to get that far. We also got cases and screen protectors that totaled 300 and some change. They have taken two payments a month so at the end of this first year I have payed them $600. I am very upset with the service and signal not to mention the theft of over $300. If I do not get this problem resolved by the time for the next payment I will contact a lawyer and let them resolve it in court. As well as bashing this company's service and theft on ever social media site I can sign up for. This is unacceptable. Can someone please contact me for this will be my last time trying to fix the problems we are having. I have three other family house holds that are also on sprint that will end service if this is not rectified. Sorry for the attitude but I'm done with the disappointment that has come with this carrier.

Its the worst service I've ever had in my life. Equipment doesn't work and then charged for it anyway. Customer Service Agents are not helpful at all. I would run from Sprint as fast as you can.

Hello my name is Marquita Johnson with phone number 916-475-3681. On June 4th I open up two lines of service. I register to receive my bill by email. On June 25th I receive a text message that stated due dates was near. On June 29 I received another text message that state phone bill was pass due. I dont understand how a bill can be pass due if I the customer never received it by email. I had to knowledge of when the bill was due. I was forced to set payment arrangement to get account out of default but I don't understand how it got into default after a couple of weeks of services. I have many Multiple cross to customer service explaining this situation and have gotten nowhere and received no help. On July 2nd I spoke with a representative who was supposed to be trying to figure out what happened to my account and I told the representative that all I had was $40. The representative told my banking information and process a payment. Then stated they were working some type of arrangement the phone was cut off after being on hold for more than 45 minutes. In as of 11 o'clock on July 4th my phones are suspended. This is a new contract. That is a couple weeks old. I not saying that I not going to pay the bill but what I am stating is how I can pay a bill with notice. Then speak to a representative to take my money and still suspends my services. This is not a 100 guarantee. I cant return the phone because one line belong to my Disable veterans husband who needs this line to contact therapies doctors and other medical personnel. I am just looking for understanding on what happen with my bill.

Waited an hour with 3 customers ahead of me! Two workers stated short handed. This is a common excuse!!!!

If I could give negative stars I would. I purchased a phone online for pick up in store. Went to the store to pick up the phone, but couldn't because the lady said I needed to repair my old phone before getting the new one. Understood. I was told I would get a refund for the phone I purchased online. 4 days go by no refund. Contact Sprint, they say that they do not see a refund issued on the account. The chat agent "SARAH" states that I had an agreement with the store, therefore I need to talk to the store. WHAT DAMN AGREEMENT! There is no agreement, its common sense that I do not have the phone so I should have a refund, period. Why are you still holding $162 of some money that you have no right to!!!!!!!!!!!!!!

I STILL HAVE NOT RECEIVED A RESOLUTION!

Supervisor please Call me at 936-223-1316 re: my final bill....i have requested a copy of my final bill with itemized charges on it several times and can not get a copy. This is my last time to ask for a supervisor and an itemized bill before I seek an attorney and take Sprint to small claims court. I would prefer to come to an agreement with a supervisor after one who would be authorized to adjust my final bill of he feels it is right to at least hear me out. Thank you!!!

Unbelievable that you have to pay for an upgrade! This should be a benefit as a loyal customer so actually you can only upgrade with iPhone forever if you pay to do so! Not what I thought sprint was!! Very disappointing!!
Chad combs
5022164631

I changed over to Sprint about 6 months ago from Verizon and it may be the worst decision I have ever made in my adult life. I figured sprint was number 2 in the nation behind Verizon so it can’t be that bad…boy was I wrong.
I don’t know how you can advertise legally and say you are a good provider. I lose calls driving by hospitals in the second largest city in Michigan (Grand Rapids). You can’t instantly send or receive texts when you are around more than 6 people – it literally takes minutes to send a picture to my girlfriend when I am at my father’s house, which again is in a large city. It is like sprint only has so much broadcasting power and you have to share it with anyone in a 100 yard radius.
I don’t know how you are still in business – the coverage is such shit, like its jokingly bad, like there is no way this major company can be this bad – where is Ashton Kutcher – am I getting punked.
Can you turn up the juice in the Grand Rapids area please – can you ask Verizon nicely for some tips – you guys already hired the “can you hear me now” guy from Verizon so keep picking up their sloppy seconds maybe buy a broken or outdated satellite or cell phone tower because I am sure it is way better than anything sprint currently owns and step up the coverage game.

3823 guess rd suite z Durham nc. The Male employee onsite was rude rushed and did not act professional at all. I came in to return my phones due to horrible customer service and he said we don't take them here I said why noni was told this was the closest store and I had email chats to state that he said I don't need your attitude! This man should be fired for his rudeness he isn't even try to ask professional he acted like a spoiled college student he is one reason why I left this company after only 3 weeks

We are trying to get our phones shut off and sprint still won't do it. For 3 days now we are getting the run around. We turned our phones in and paid our bill in full. Sprint won't shut the 3 lines off. Keep telling us in 24 hours they will be shut off. Still not shut off as this morning. Called again and told them to shut our phones off. They say oh we are sorry.. that is not the answer. Why does it take so long??? I will never recommend sprint to anyone... Poor customer service.... Very frustrated.....

Customer Service Representative insinuated several times, during our conversation that, I was incorrect, and lying, abt my 6/21 conversation with a rep.,abt a Arrangement. And when told , verbatim what was explained and instructed by the 6/21 rep,,insinuated I could know the Sprint Representative job due to the fact my longevity with the Sprint Company, making me lyer,,an would know,Sprints politics ,Totally RUDE AND ABSURD, and this is why I am adding this reveiw, and will look at other wireless reviews, because Sprint does not value longevity with customers!!,

I was a ATT customer for years until a guy knocked on my door from sprint promising lower bills, better service, etc. at first our bill was never smaller than Att now 2 yrs later? 600 bill!!! No service!! We’ve moved to a different home but towers are close. You tell me sprint if you paid a 600 a month phone bill wouldn’t you want to get on internet and not have dropped calls? I will NEVER recommend sprint to anyone!! I am out an about with my company everyday and I have been telling everyone to not use sprint ever!!! I hate my phone, I hate my service! I’m just about to say screw this all together! Can’t call because every time I do I get someone I can’t understand and they blow me off!! I’ve tried to resolve this!! Like you sprint I deal with vendors everyday! Not recommending you and that’s a shame!! SHAME ON YOU!

I’ve had a 340.00 charge on my bill from the month of May. For damages they say that was on 2 phones that I had returned. Which wasn’t true. I have pictures to prove there wasn’t any damage. So the First Lady I spoke to about told me there wasn’t any notes in the account about the damage that there must have been a glitch that caused the charges. She was going to credit me back. After about the 5th phone call the credit finally happen. Now my service has been disconnected.. for what? I paid what I was suppose to pay.. the remaining 124.00 on the account is Sprint’s probably NOT mine. I have now been on hold for 25 mins supposedly waiting for a supervisor to handle my call.. I’ve bern a loyal customer to sprint for 2yrs now. I guess y’all enjoy losing valuable customers.. attached are pictures of the phones returned.. can someone show me damage to them.

Besides Boost Mobile, Sprint has got to be the poorest modt unreliable service out on the market. Ive had them for 1 month and have not had steady service for 1 entire day yet. They do not even come close to the coverage, service and data speed which Verizon Wireless provides.i live dead downtown in my city so there should be absolutely no problem with service but for instance the data fluctuates between 1mb and 5 mb at perfect timing. I find myself reconnecting to the internet 20 to 30 times a day and thats the truth. Iam totally disatisfied with Sprint there terrible Coverage providers.

Solicitor (wearing a grey sprint polo) by the name of Brandon D came to our door, which has a giant 'No Soliciting' sign in the middle of it. Proceeded to knock loudly, waking up our sleeping baby. Upon my wife telling him that we're not interested and we have a no soliciting sign, his initial response was a sarcastic 'I can't read' followed up with 'your dog woke up the baby, not me!

Wife then asked him to leave, while he continued trying to solicit to me, completely ignoring her. Wife asked for his full name but all he wrote down was 'Brandon D.' with a call-back number of 907-927-1492.

Please instruct Brandon to respect no-soliciting signs.

DON’T GET THIS COMPANY!!! YOU WILL REGRET IT!!!!!
BY FAR THE WORST COMPANY ON THE FACE OF THE EARTH!!!! They have terrible service and terrible customer service representatives to match. They charge extremely high rates and give poor service in return. Also if you set up new service or any service they do not give you a full 30 days of service. For instance I set up the service over the phone on 12/16. Phones arrived 12/18 Activated the phones on 12/21 (Christmas present and I had paid for service with another company that ended 12/21. Bill due on 01/09. How?!?! Then I recently set a payment arrangement. I was told to make a down payment. I made the payment. Then I was told to make another payment. Even though that didn’t make sense I made it anyway. The arrangement was made on 6/7 to be paid on 6/21. They tried to charge my account $355 on 6/10 and My phone was disconnected ! They never made the arrangement. They just took my money and then told me on 6/10 that I need to make another down payment if I wanted the arrangement until 6/21. After this “3 rd down payment” the entire past due amount would be paid. So I asked to speak to a supervisor. I was told by Ryan ID number 1790226994 that I couldn’t talk to a supervisor. I WAS LIVID. So I called back and a pre recorded message plays saying: I see that you have called in to our department multiple times. Please keep in mind that all of our agents are going to give you the same response. There is no need to keep calling. I am appalled by this ridiculous and egregious recording. I had only called in one time at 5:28 pm when I got off of work. I attempted to make a call and found out my phone was WRONGFULLY disconnected. This is the worst company and they have been a nightmare to deal with. Also my internet doesn’t work and never has. If I didn’t have WI-FI at home I would never get to use the Internet. I was basically told there was nothing that could be done. I wanted to work a 2 nd job and you need the Internet to work to work the job. I mean I do pay for it. I can’t work with the company until a problem is fixed that no one is trying to fix. PLEASE LISTEN!!!!! DON’T GET THIS COMPANY!!! YOU WILL REGRET IT!!!!!

Hello my name is Felicia I been with Sprint for 17 years. I decided to add my son on my plan as a graduation gift, to my surprise I order the wrong IPhone. So I call Sprint customer service and asked if I could return the phone to my nearest Sprint Store. I was made aware I could do so. So I get off work and go to your Sprint Store on 2500 S Green Bay Rd, Racine, WI 53406 (Manager is Cameron). As I walk in I did not receive the young man name but he did not address me, he seem like he did not want to be bother so I address him. I asked if he felt like helping me his body language and face expression said he did not want to be at work nor did he want to help me. So he asked me how could he help. I explain I talk to Sprint Customer Service and was made aware I could bring the phone in for a upgrade. So he said he would have to talk to the manager, so the manager walks in with his lunch. the young man helping me goes and talk to the manager and he tells me the manager said call customer service and return the phone back the way I purchased it. So I asked to speak to the manager please. So he comes out as if he did not want to be bother, I explain Cameron. I talk to Sprint by phone and was made aware I could exchange the phone the manager looked at me and said to me I can not give you Apples for Oranges. I said excuse me he said to me if I exchange that IPhone and upgrade you to the newest one that would be like giving you Apple for Oranges. I did (NOT) like the way he said it nor did I like the way CAMERON was talking to me. I feel Cameron needs better manager training on how to talk to people, and the young man that looked as if he did not want to be there needs to find something he likes. As I said I been with Sprint 17 years and I have (NEVER) had a good experience at that store on Green bay. I am a loyal customer pay my bill on time and I expect loyalty in return.

This by far is the worst company I have ever dealt with not only am I calling the retention line that is supposed to help you but I have been promised four times by four different supervisors that I would have a return call I also have a case number and an ID number and none of it has been resolved I will be in the process of filing a grievance against this company

Been with sprint since 02. Network problems now for 10 months. Called, sprint says. Theres no problem. Well, come the end of July. There will not be a problem at all. I will be with Verizon for the next 17 yrs.

So we have paid our bill fathfully and tgen they say we havent. Sent all bank statements to them and still say we owe money. I call bullshit there mistake not ours we had all the proof of payments no refunds preiod. Not even an im sorry for the mistake no credit fid not take late charges off nothing. Been with ya all for a minute. Right now your Customer Service Skills Suck. You should Tske off Charges and give Credit... very sad.

When I chatted this morning to cancel a payment arrangement an agent made for promise to pay when I didn’t I was informed I owed more money from a February bill that was just added now! No agent ever told me this everytime I set up payment arrangements then another agent rudely threatened to suspend my service if payment not received and charged full amount for a phone. Point is nobody told me in 3 months I owed more money and app didn’t show either

I would give ZERO STARS or negative stars. I have never been so frustrated, angry, upset, and crazed in all my life. Talking to Sprint is like talking to a brick wall. Requests are IGNORED, assistance is nonexistent, we have called in to cancel phone lines and unlock them so phones could be transferred so my adult children could get their own lines. IT TOOK 8 WEEKS AND MULTIPLE PHONE CALLS!!!! And then they didn't do it after 3 requests and hours on the phone. Everytime we call in, they start reviewing our billing before they will do anything else. That is NOT WHAT WE CALLED FOR!! We even called to get our pin changed, as that doesn't work (and only God knows why, because I set it myself). And instead of just changing the pin, we are launched into a review of our bill. WE HAD TO SCREAM NO NO NO NO NO! We just want to change the pin. And would you believe it....SHE WOULDN'T JUST CHANGE THE PIN. So she screwed with the billing and all the assets we had because she proposed we save money. I am the technical person in the family. I use most of all the extras, that we now don't have because she reviewed everything and my money conscious nontechnical husband changed the billing. So, I asked her to call back once she FINALLY CHANGED THE pin NUMBER! I asked why did you do that? Her response was I was trying to save you money by reviewing what you utilize. My husband needs very little. I know how to use it all. Now, because he is stuck on the price I will have to wait for a situation to arise that will be again; difficult because I don't have all the benefits I had before. He will have forgotten he changed it, I will be angry and frustrated and we will have to spend MORE TIME ON THE PHONE WITH SOMEONE WHO WON'T LISTEN AND WON'T MOVE ON TO THE REQUEST WE ARE MAKING AT THE TIME. I HATE SPRINT. MY husband HATES SPRINT. Your customer service is getting worse ; not better. I also, DO NOT WANT TO SPEAK TO A FORIEGNER. And here is why, they don't understand me, and I don't understand them. We go to the local Sprint store, and they say, oh we can't do that. WTF!!!!!!!!!!!!!!!! And because you made life a living HELL, trying to cancel, unlock and port my two kids phones, we can only imagine the NIGHTMARE it will be to move to a new company. When the remodeling on my home is done, I will devote 100% of my efforts to MOVE FROM SPRINT!!! I will tell anyone and everyone who will listen what new level of Dantes inferno one must go through with Sprint to get a YES OR NO ANSWER!!!!!! I AM GOING TO TAKE A GREAT DEAL OF TIME BEFORE I DO THAT, to report in detail dates, times, conversations and submit the complaint to the Minnesota Attorney Generals Office!!! I worked in Mortgages and Have NEVER been this mad! I hate sprint. And we have been customers for nearly 15 years!!!! I hate sprints business model, customer service, lack of personal responsibility and lack of empowerment of your employees.

I was told my bill would be $300 and we been billed $500???? Went back to the store and they see my point! It's been months and the bill os is still $500......

I seemingly made 2 payments on my account! The first one was on Jun 1, 2019 and another one on Jun 3, 2019. I didn't make the first one I wasn't even home but it came out of my checking account! I didn't know this when I made a payment on the 3rd! I checked my banking statement and it showed a duplicate payment! I called and was told by Noah in collections that a refund would be made in 3 to 5 days. I think the case was #264559266 and not to worry the refund would be made in 3 to 5 business days. I looked on my account today and it didn't show a credit and neither did my bank! I called today and was told they need bank statement to prove they cleared! Why didn't he tell me Monday when I called! I am on a fixed income and I can't afford 2 payments in the same month! Because of this I can't pay my other bills! i have been a long time customer of Sprint but because of this kind of service I will be looking for a different carrier!

My wife and I have spent 10 Hrs. YES 10 Hrs trying to switch from an old prepaid plan to a new sprint plan with a phone we purchased on our own. Absolute nightmare my personal info was given 6 times or more each resulting in a new application and still no results on hold switched put on hold, hang up call back on hold switch to another person, on and on NO EXCUSE so pathetic 10 hrs and at least I have a temp number, but their are people trying to contact me but my old Number is discontinued and this whole fiasco was done to keep my old number, because I have business contacts which, as of this posting is another absolute failure. Monty Python could not have written so stupid a script absolute incompetence followed by abject apathy does not make for a good experience. Still waiting for migration to switch numbers and for me to get a call back for the second time today the first time was 7 hrs ago the last time I was absolutely promised a call back with in the hour, yeah guess what, no call, I feel trapped drove back and forth to the store tried to make us do it a second time 18 miles each way. Noone is this bad unless it is intentional

Service connection communication between stores all out bad customer support was just tired of out of it could never get the phone to work right for five days at a time a $1000 Phone and I can turn in my 4 phone from T mobile I be stuck paying back and returning there phones back to Sprint also I got took......

I called this morning to your Sprint Store on 26921 Alilso Creek Rd. Aliso Viejo CA. I asked it to u still had the two phone deal. He stated he was too busy to answer my question. I stopped because I thouhgt he was kidding. so I went as my question and he repeated. his last answer. I reminded him I was going to be a new customer his reply was sorry u need to set up a appointment. I n a push person but I am telling u I will NOT BECOME A NEW CUSTOMER.

THANK U GOOD BY ex

My overall experience with Sprint has been very horrible especially within the last few weeks. I would like to speak with someone at the Corporate office only please. I can be reach either at 1:15 pm EST today or anytime after 7 pm this evening. Thank you!

My best phone number is (757)879-4393

Last month I checked with an agent and your department that said my bill was going to go down because it went up from $99 in May of 2018 to $117. In May 2019 and this month I got my bill and it went up $12 it’s $129 now. I am confused I went to the store today at 41st and Yale . I talk to a representative named Tashiya And that girl had an attitude. Very displeased with the service. So instead of my bill going down last month . I did request to talk to somebody else and he was nice enough but he said my bill went up because of my taxes went from 4 or 5 dollars up to $16. !
Can you tell me why my bill went up $30 basically in one your time. And why did they lied to me last month and say my bill was going to go down and they hit me up on some kind of plan that said my phone will be paid off in six months then my bill will go down to $70 was that a truth or lying that.?. Can someone tell me what is going on with my account or do I need to go somewhere else.

If I could provide zero stars, I would most certainly do so. For the past several months, I have had reoccurring issues with the service and continuous dropped calls. I use this phone for business purposes as well as personal. I chatted with about three representatives and cannot believe the level of incompetence of these "customer service" reps. I had emailed the chat transcript to myself and advised the representative that I was sending a copy to their corporate office as well. For the first time ever, I did not receive my chat transcript. She was in a center overseas(Biggest problem with Sprint) not supporting American jobs. Her communication skills were horrendous and she kept contradicting herself. She asked me what I thought my credit amount should be as if we were negotiating in a flea market. She completely understood that she was being unprofessional and was able to manipulate the system so I didn't receive the copy of the chat transcript that I indicated I would send to corporate. There is no control over these overseas representatives. Sprint is compromising good customer service over saving a few dollars to hire customer service overseas. I can't even begin to tell you the ordeal, but Sprint headquarters needs to know that their reps are deleting chats with customers. The person I chatted with was supposedly the highest escalation according to her. Her name was "Sara". I called Sprint customer service this time by phone, only to get another overseas rep with bad communication skills that couldn't help me either. I am disgusted with the service and will do everything in my power to let others know how Sprint treats their loyal customers.

Got iPhone XR in Nov. Drop calls, weak network, no one could hear me, text messages would not send, internet very lousy. Called Sprint literally 8 times, went to repair store, no one answered my live chat. They wouldn't do a claim. Bill was much higher than Verizon. I missed a lot of calls from child school. This phone was a danger to my family. Shame on you Sprint. They still will not answer or help me.