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Write for Us Sprint Complaints Continued... (Page 9)
739+ reviews added so far. Upset? Call Sprint corporate: 1-800-777-4681
On July 16, 2018 I decided to upgraded my and my daughter phones, order #oy-shso865385687/oy-shso865386940. The I phone s8 in red was sent ending in 865385687 was shipped and delivered but 8653869540 was put on hold due to an delinquent bill which I promptly made a payment agreement and I was told the phone would be held until the 25th of July and my phone would be sent out promptly. But this agreement was not honor instead I had made several calls, July 16, 17, 21 and 24 4 calls that day alone. My complaint is now after receiving your bill money, I am being told that I now have to pay for the lease amount when I was offer a no down payment for both phones. I have been a customer for 20 years even though its says 6 years, I left for one year and returned to you in 2012. The I phone 8s was placed on phone number ending in 7036, even though I had never had an I phone before, (Galaxy s6 edge) and my daughter has always had an I phone, phone ending in 9438 well sending the phone on my phone number was fine until I found out my daughter still had a lease bill due, which I didn't find out about until today. Each time I called I was told something different and made promises that wasn't kept or put into the computer. A supervisor by the name of Eric told me that he would slash the lease bill in half, cancel the lease agreement and put it on my next month bill but he failed to put this information in the computer, so now I must wait 72 hours until they pull the tape to confirm everything. I spoke with Jordan and supervisor Kevin in escalation dept. The sales dept was absolutely no real help cause all they wanted was for me to buy the phone or send it back which it is broken, (I phone s7) but my Galaxy edge is in perfect condition. Please help resolve this issue because I feel betrayed by your representative, they all need training on how to resolve issues, complete what was said or promise in the computer and mostly keeping those promises. Barbara J Brown Terminal Supervisor
actually if there was a choice for no stars that would be the one we would select.
The first part of the year we changed our service to SPRINT- we needed 5 lines and there was a $100 money back for each line and get access to HULU(did not know what that was at the time) a "win win?" NOT AT ALL.
Two of the lines needed to be used regularly in Vermont your sales person Anthony Bologna, assured us there would be no problem with the phones and we could keep our current phone numbers.
Anthony even volunteered to mail the phones to the destination in Vermont: one phone going to an elderly parent with health conditions. the second phone going to medically challenged individual age of 32. Both of whom are supported solely by my wife and I for the necessities. These phones do not work well at all and we would have switched back to our previous cellular service however we had given our phones to SPRINT as an exchange.
We have never been back to a store as many times as we have sprint - in reality we have never even had to go back to the cellular store prior to working with Sprint.
The here is the KICKER - although we were having difficulty with our phones we thought, "maybe it is just an adaption period" we referred a friend who was here from Vermont on holiday. to our amazement the sales person would not recommend SPRINT service for Vermont.
Well now what does anyone have to say - Mr. Anthony says nothing no comment - no comment on the service in Vermont, no comment on the "rebate of $100 per line" we recently got a portion of what was promised. I want to be let out of what ever "contract" we have owing nothing to SPRINT. enough is enough
phone numbers associated with the cellular line of 321-412-5167
We are having a poor internet service. Almost everyday it stops working. Last month me and my Partner stayed 2 days in a roll withou internet connection. We called sprint and they did not help. Asked us to do the same waste of time. Dial ##873283# (I memorized it a long time ago) take off the chip and insert again, restart the phone. It is not a phone issue because me and my partner deal with the same problem. Anyway after we waste our tine again doing all the bulshits nothing happened so I started looking for something to do at settings and I found out LTE and I turned it off. So with 3G it worked but not good. Since then we are all the time enabling and turning off LTE to try to have internet. When LTE stops working we go to 3G.. it is our life to be begging for internet like we are not paying for it. We spend $:220 per month and have a horrible service. Not even people from sprint helpe us. Thanks God I discovery the option to turn off lte and it helps us sometimes. If sprint do not solve it out, return our money or I do not know any other option we are going to look for legal options with our lawyer because the company is not following the contract.. we everyday wake up praying for the internet to work.
I have been a customer since 2001 and never any issues til now. I was offered a plan on May 19, 2018 but was not told that it was for new customers only. I continually confirmed this with the agent to whom I was speaking. My total bill was to be $196. Got my bill June 19, 2018 and my balance was $511. I have called customer service multiple times and even spoke with the escalations department which told me they would pull and review my phone conversation from May 19, 2018 and get back with me in 10 to 14 business days. I received a call back the beginning of July and the lady I spoke with stated that would be honoring the plan I was offered and that I would be receiving a little over $400 in credits. She stated that they would show up on my account July 22,2018. Well we are to this date and my account does not reflect any of this. My balance is $350 which is not correct. I have contacted customer service again and have been told today that I would not be receiving anything that I was told I would. Sprint needs to honor what they told me our cancel my 5 contracts. I do not have anything good to say about Sprint and will not be referring anyone to this company. BAD CUSTOMER SERVICE and not given what was promised. I will also be filing complaints with the appropriate public agencies.
I have been a customer for over 14 years I called on July 6, 2018 and was told I would be able . to enroll in your military plan $55 the first line, $25 the second line and $15 each additional. Since this time no one has been able to find the conversation and conditions discussed. I called back on July 11th to find out the status and was told I would have to wait 3-5 business day. As of yesterday July 19, 2018 no one returned call and customer service refused to help me. I am just trying to get a reasonable plan where I not pay over $400 a month for service. Customer service is very rude and if no resolution is agreed upon I will have to find another cell provider. You would think your business would treat military and former military better than the responses I got on yesterday. Patiently waiting for a response.
I never have more than 3 bars. I very rarely can connect at all. Plus, customer service sucks, I have anxiety attacks when I have to call
Miscommunication with customers keep getting apologies but no real solutions. Each rep says something different. Didn’t inform me I had to esign to get my phone shipped. Was waiting and waiting then I told them I wanted the 128gb iPhone they gave me the 32gb
I had a horrendous experience with a particular representative regarding my bill that I requested to extend my payment which was 07/13/18 and Sprint failed to withdrawal from my bank account and I got an email for past due and threatened for disconnection and I immediately called to find out why I was threatened and the rude lady kept repeating herself and not listening to what I was telling her and she continued to repeat herself and I asked for a Supervisor and she bluntly flat out said that they will not help me that they will ask the same questions and she did. I've been a Sprint Customer for the longest time including US Cellular. I asked her one more time for a Supervisor and she said fine but it will take a very long time and was very cold about it and that was unacceptable and when I asked her for her name she hung up on me. She sounded like a Phillipino lady. Can a Supervisor please call me to fix this matter at 630-532-9157 Felix Vasquez 630-532-9157
For starter, the total call lasted 2 hours and 47 minutes. I was put on hold three times. When I asked Rep #I1430353557 was rude and it took me asking her 4 times for her supervisor. She then preceded to say, “well you will just be on the line longer.” I got a third person and was put up n hold again when I questioned the billing and my payments. I asked for a complete accounting review of the bill for the past year and was put on hold again.
very poor customer service from the oversea dept. . The employee has very polite manner but is very poor in following instructions.
Customer service department will not deal with the issue at hand; kept putting me on hold for seven times in an hour. Reported phone stolen and paid off the bill, was informed by billing department account closed only to receive a bill the following month. The representative Alex is very nervous and does not have a clue as to what she is saying.......it is obvious need training!!!!! The supervisor refused to take my call, extremely rude!!! Will not recommend ding business with this carrier.
My problem is that your staff doesn't seem to know what they are doing. Every time I call I get a different explanation. It was last year when I finished paying my phone contract back in August or September when I was done paying for my IPhone. I was still getting charge for it, that's when I called and talked to one of your staff and she stated that I still had to pay an additional amount of $199.00 to own the phone and when looking at my account I only had a few more months and that it would be done by April. I told your staff that it was ok and that I was going to keep track of the payment and if I had any question I was going to call. Upon review of my bill I noticed that I was still paying for the $199.00 so I called today and talked to one of your staff, but not only one but two of your managers and asked about it, but that's when I was told that not only I was still paying for the original payment of the phone, but still have to pay the $199.00 in full in order for me to own the phone. I asks your manager why your staff gave me the wrong information, because if I knew I could have paid the $199.00 back in November I would had done that. because there is no way I would have agree to continue paying $31.00 for ever when I could have been done a long time ago. However answer I got from your manager was that the only thing they could do for me was to give me a $50.00 credit, and that I will still have to pay the $199.00 to own the phone, that's when got very upset. Because I feel that if your staff make a mistake the least you can do is fix it and admit that it was a mistake done and take care of the situation, and not make me feel like I was the one that make the mistake. I and understand that mistake are may but as a customer service represented we supposed to take care of our customer in order to keep them happy specially when we know the customer is been 100 % honest. I am not making up this issue, it happen to me and someone need to be responsible for it, I can only imagine how many people is in and have been in the same situation I am right now and it just not fair.
I hope this issue get fix not only for me but for your future customer as well.
Thank you
I am a customer of Sprint from almost 2 years. I have taken another connection for my parents who visited states. I used to pay for the device monthly. When my parents left states, I closed the account, paid for the device completely and owned the device. I called them to unlock the device for both domestic and international use. They confirmed that the device is unlocked and can be used for any network globally. However, the device is not working for any other networks. I followed up with Sprint Customer care numerous times. Every time they cook some stories and never provide any solution.
I've been a loyal sprint customer for over twenty years . Today I received a text from your company that if I go over 23 gb during a billing cycle my service will be subject to slower speeds and or interruptions. As someone who has used your company with unlimited plans as long as I have I'm treated this way. Sadly as soon as my contract is up I will be taking my business elsewhere. I will also be recommending that everyone I know do the same . Your company should be loyal to and treat better it's customers who have stuck with it for 20 years . Thanks for your time
Regards
Richard Sambade
I wish I could give zero stars. horrible customer service. worse than ATT.
I signed up with Sprint with 6 new phone lines based on the promotion the sales person on phone have me. I received my bill and it was almost double what I was promised. 3 phone calls later and still not resolved. Last phone call was 1.5 hrs, like I have nothing better to do than talk with someone who has no idea what they are doing. Stop sending me texts and emails saying my bill is over due. I will not be making payment until this is resolved. I am not paying $1 more than I was told my bill would be let alone $170 more!
I am so dissatisfied with sprint, I have been a sprint customer for 12 years, a lil while ago I called sprint to see if they could have me lower my bill/ my husband was no longer using his phone line. the bill was too high . they told me all they could do was offer me a seasonal standby plan after I asked about canceling the line. I am so upset because for 1 nobody told me that I could pay the balance on the lease for the phone then cancel the line/ I was just offered that option back in 05/2018 after calling for months trying to get some relief for that phone line/so I kingly paid $129 cleared the phone lease and sprint canceled the line; I wanna know is why didn't anyone tell me that before all those previous times I called look for help with the bill? I could have been saving money on the bill if someone would have taken the time and given me my options yesterday (7/10/2018) I called sprint customer service looking for a cheaper plan now that that line has been canceled and I was hung up on by the rep and no one called me back/ today I called sprint back again looking for a cheaper phone plan and was told all I qualify for was $5 off per line for some automatic payment option and the rep also hung up on me but then called me back and just really couldn't help me / also I purchased some equipment contract no c-os-90911894 that has broken into pieces I called sprint about the equipment and they gave me a $23 credit that's it/ I just feel this level of customer service is beyond poor for someone who has been with sprint since 2006/ I feel like nobody gave me the option of clearing out the lease on line ending in 3473 ( husbands line) because they wanted me to keep paying for it instead of canceling the account/ I want out / I don't feel like I should have to pay for that broken equipment and I want to return these phones and cancel out my account . so stressed out over this phone bill and nobody seems to help me with lowering it . just want my money
I came to the sprint in Hickory, NC.
The Services Was Very POOR! Me & my husband came in just to turn his phone in so his new phone with a new providor would work. The Lady “checking us in” gave us a look when we explained to her we just need to turn in and deactivate his phone for we had a new provider. We don’t appreciate being begged to stay with Spirint. The service wasn’t working well in our mobile home and there are things spirint does that we didn’t like. We explained to them that we already changed and we no longer want to be part of spirint. We got offered lower pays on our bill but the problem is we don’t care how low or high our bill is with bad service in our home and certain areas while driving and traveling and how we can’t be on the phone and play on our phone is annoying. We even had unlimited and it just wasn’t worth the problems we was having. After 20mins of being begged we are very annoyed with repeating ourselves. I understand you all try to do what you can to make the customers happy but if my stuff not working well in areas I just don’t want to be with the company anymore. Anyways after explaining again to the women we just want to the turn then phone in and that’s it.... we got told it be an 1-2 hour wait. JUST TO TURN IN A DARN PHONE!!!! there was only 3 people working.. One was standing around talking to another worker doing nothing with a customer. Laughing and what not while people are waiting. Also there is NO WHERE for the customers to sit! There is like 3 little black chairs at the back wall and there are about 15 people in store..... at least Verizon has lots of places for their customers to sit and have more workers. Not to mention Spirit doesn’t support military ether. Rude!
I bought iPhone 7 from sprint and I paid the full amount two years ago and until now it still locked even though I called customer service many times and no solution at all.
Promised to "buy" our Verizon contract for 2 phones. Sent last bill like requested. 2 years later - still have not received the "buy out money." Now being sued by Verizon. Changed my plan 2 months before my contract was up without contacting me so that my bill went up $25 more per month. Verizon may have had high rates but I never in 12 years had to play this BS. Tried to get to resolution department through online chat. Was supposed to get a call back in 24-48 hours. Still waiting and it's be 5 weeks.
To whom it may concern:
My name is Akm Khairuzzaman and I have been with Sprint for about 15 years. My account number is 496252058. My account has three other line for my spouse and 2 children.
I am writing this email with a great frustration. I can’t understand how a big corporation like you can run with such a terrible customer service! I have been trying to reach a customer service for the last three consecutive days without any success. My valuable hours have been spent searching for corporate number, email, appropriate way to file a complaint and finally today I got this site to file an official complaint. Though I don't know if this complaint will reach to the same bunch of people in your customer service.
On June 25th approximately at around 10 am I spoke/chat to two person in your customer service department. Their names are as follows: Katheline A and Claire.A. I spent more than hours on that (see enclosed copy of our chat). I called to dispute the increase my bill by $15 ($5 for each line - access promo) which you have added all of a sudden and I have never paid that in my past bills. I was told that if I sign up for automatic bill payment then this amount will be waived. I still do not understand why is that? Is it some kind of forceful technique that your company is applying so that we all sign up for an automatic bill payment? Many of the time the bill is wrong (like in this case you suddenly increased the bill by $15). I think every customer has a right for not signing up an automatic bill payment, and for that they should not be punished.
The second issue is that I do not have any online account access to manage my account. Claire tried three time to set my online account without any success. I still do not have online access into my account. I spent more than an hour on that day without resolving any of my issues. After that I have been trying to reach your customer service every day and I have spent hours on this and my frustration has just gone up. I think I deserve a waiver on one month bill because I have spent my valuable time from my work, you should be responsible for that.
The third and final issue is with your phone service, some times the line is bad, sometime the other person can’t hear me, sometimes I can’t hear the other person and they mostly happen within sprint to sprint network.
I have not yet made any payment for the billing cycle of May 15 to June 14, until you get back to me ASAP with all the solution.
Thanks.
Akm Khairuzzaman
347-731-7250
8463 Timberland Cir.
Ellicott City, MD 21043.
I spoke to a customer service representative and was treated rudely and disrespectfully. I was trying to work out a problem I have been problem with my phones. I think that because these employees are out sourced they are very rude. She even started to yell at me and told that I needed to listen. I have been with Sprint for a very long time and have 9 lines which I am going to be moving soon. I am so tired of this. Over the past 6 months it has been a joke to call for help and get assistance with the company. I am so upset and disgusted with the service that I have.
the customer service is horrible I have never been disrespected like this they lie to you and every rep tell you something different we as consumers need to let them know we are nit playing and take our business else where, you can not reach cooperate or any one in charge if you have a number please send it to me
I work in Terrell Texas and the coverage here is not good. I live in wills point Texas and I have no issues. Why don’t y’all have more cell towers around the Terrell area. My coverage goes to Lte one bar to sprint Ix with in a few minutes and back to 3g then back to Lte one bar. It not right I paying over a100 a month for unlimited everything when I have this issue .
I need someone from Corporate to return my call to (409) 543-7697 I hate complaining again complain in again but this has to stop I've been given wrong information and I know the information is wrong because I used to work for Sprint And I'm not gonna tolerate it
If anyone is thinking about switching to Sprint phone service don't. We have recently departed ways with them due to moving to Florida. It doesn't matter how long you are customer's of a company they treat you terrible when you cancel. I'm trying to verify our balances and verify the devices that were leased have all been received and all the sudden our passwords no longer work. Guess what we didn't't change them. Then they say we will send and email to get your security information. ( That never comes) but you better believe we get emails about the bill) They LIE! Then I ask how am I supposed to get the security information that I never changed. Oh you can't since you cancelled the account... Why didn't the first person just tell me that. I can't stand people who lie. So now I have to go into a Sprint store to find out how to get this cleared up..... SPRINT HAS GONE DOWN HILL SINCE EARLY 2000's yes that's how we were with them, NEVER AGAIN!!
I called 2 nights ago to see what kind of offers sprint had the guy took my info I asked if it will show as hard inquiry on my credit he said no I asked r u sure he said yes it would noy while still on phone got email from Experian not 10 minutes after he ran and it showed as hard inquiry I was mad I have spent 20 hours or more past couple days trying to let them know they committed fraud against me got sent to 30 different people sevral refused to give name or employee id and several refused superviser when I asked plus they would give me name or id they have to and to really get u a woman in telesales told me if they were going to send me what I asked and dexter an employee requested they had to honor she said she needed my permission to listen I gave it about 5 to 10 minutes later she hung up I call back on hold always and I mean always 20,30,40 minutes b4 anyone answers phone and I got hung up on by several people I asked for name or od and superviser they knew they were in troblr but I know u can listen to all my conversations but main one is last night I don't know exact time 9 to 11 im guessing but I was told I would receive 2 iPhone8s and tablet and six months no payment comfirmed he said no payment toll January next year for what happened sprint staff r the worst and I mean worse company ive eber come across they need training badly they send u 2 wrong people lie and I have been lied to multiple times last couple days and sprint has to honor what was told to me but everyone claims I have no account have sales make account that gives me my stuff and no payments til January I will not quit till I receive my stuff and I want immediate response
I was offered a plan of 90 for 4 phone permanently to stay with Sprint. The bill has been wrong for the last 3 months. I have spent countless hours on chats and on the phone with representatives. They all tell me i'm right they can see it in the chat and will fix my account and never do. Today the supervisor I spoke with said the plan they offered was wrong and they weren't going to honor it because the person made a mistake. It wasn't my mistake and I feel my deal should be honored. I asked to speak to someone higher up and she sd there is no one higher up and it just can't be done. I told her someone at that company would have the authority to honor a deal they made in writing no less.
6/9/2018 3:00 pm EST - My current phone no longer holds a charge so it is time for an upgrade to phone & service. Called 800-777-4681 to upgrade my phone/service. I've been a customer since July 2006, I'm out of contract and have no insurance on the phone. The first sales consultant wanted to send a code to my non-functioning phone before proceeding with an upgrade which is senseless since the phone cannot hold a charge and cannot call or read text. She told me I need to go to a Sprint store that is 35 mins away in another state. This is a major inconvenience especially since I verified my account via name, address and secret question. I don't know the pin # and I don't know how to get it. I asked to talk with a supervisor and the consultant dropped the call, I called back and was on hold for over 7 mins waiting to talk with the supervisor. I called back. During this 3rd call, the sales consultant, told me that she put a note on my account and that was all that can be done. So I asked how do I go about cancelling my service. She put me on hold and I'm waiting again.
My mother who had the account has recently been placed in a nursing home and she will not be needing her phone as her daughter I am DPOA of her affairs I have tried for several days to get this account canceled was put on hold numerous times and when I finally got someone to help me they said they would call me back in 7 to 10 days to get everything canceled what a freaking nightmare easy to get the phone but hard to get anyone to help at customer service I have never experienced anything like this before
My complaint is a lot of things. First, the customer service is horrible, as horrible as it can be. My wife has called with issues regarding improper billing numerous times, each time for no less than an hour sometimes two! Is there anyone there that can make a freaking change to a bill? Each time she has to go through many forwarded calls to finally get someone and then SHE GETS DISCONNECTED! Today for example, 6/8/2018, my wife was on the phone for over two hours and then they hung up on her !!! Holy crap are you kidding me! This same scenario happened last month also. FIX YOUR BROKEN CUSTOMER SERVICE!!! I am not happy at all with the way we were told at the corporate store in Fairview Heights Illinois what our bill was going to be each month and then it was WAY more than we were told. LIES LIES LIES FREAKING LIES! All of it is a joke. How about you fix my bill to what it should be for one, reimburse my wife and I for the time we lost trying to make you fix what you broke, let me live out this contract with you with the payment I should have so I can leave Sprint the exact second I can and tell everyone I know that doesn't already hate you to never use Sprint. Not surprisingly, there are a lot of people we4 know that avoid you like a plague.
My Sprint phone has been having recurring issues, plus new ones. The Sprint Store on Tamiami Trail, Sarasota FL has many sales people wandering but we had to sit and wait for over 25 minutes to be told that my phone needed to be sent in. Ok, so far not too irritating. Then I was told there were ZERO loaner phones available for over 1 week! Seriously in this age where everything is done on the phone, how can anyone be expected to be without for at LEAST a week. Does that mean possibly 2 weeks? I work using my phone. Their alternative resolve was to pay off my phone and purchase a new one. Does this reek of a scam to you because it does to me. Better Business Bureau here I come.
After several attempts to unlock an Iphone that was bought at a Apple Store , and it supposes to be unlocked , the Iphone is Locked to Sprint.
At Apple consumer support they told me that , they can´t do nothing, only Sprint can do.
I try several times doing international callings (I´m from Brazil) and they said to send an email unlocking my Iphone ,but nothing happens.
The first call was made 04/23/18
The Iphone IMEI is 353066090975503 and attached is the transaction receipt.
What should I do?
You owe me $5.88! I have contact Customer Service several times in the last month and was told my credit card would be credited or you would send me a check. I have not received either; I would expect a check because I am not a customer with you anymore (which is a good thing). Here is why you owe me money:
1) I called Sprint to cancel my account on January 14 2018 because when I was a customer of Sprint - I could not or received group texts when I was at home. I had a Airwave Tower which was not helpful so I decided to leave Sprint.
2) When I left Sprint, I requested and Sprint sent me a "Label Kit" to return the Tower. Well, when the first Return Kit arrived - it only contained an envelope to send a cell phone back - this would not fit the fairly large tower & box. I immediately called Customer Service and explained my situation; they said No Problem we will send you another "Return Kit".
3) I received another useless RETURN LABEL (for cell phone). Called Sprint Customer Service (useless) - said they would send another one.
4) On or around January 24th or 25th - This happened again - so somehow they transferred me to Antoinette (located in the States - I have forgotten where - but she was helpful and said she would send me a Return Kit. I asked her for her email; she could not give me her email; but I could contact her manager ( - her manager's email I used Christina.2.coy@sprint.com); Christina. We emailed for several weeks - with no results. Below is a copy of one of our correspondences:
From: Laurie [mailto:baranekl@rochester.rr.com]
Sent: Monday, January 29, 2018 3:12 PM
To: Christina.2.coy@sprint.com
Cc: baranekl@rochester.rr.com
Subject: Fwd: Sprint Account Notice for XXXXX8963 ATTN: Antoinette
Christina and Antoinette,
I just received my 3rd Return Label & envelop for a cell phone!!
I should have received a Return Box and Label for the Airave??
Antoinette, can you please call me when you get a chance?
Thank you!
Laurie
315-483-8623
Sent from my iPhone
Begin forwarded message:
From: Laurie <baranekl@rochester.rr.com>
Date: January 26, 2018 at 5:21:36 PM EST
To: Christina.2.coy@sprint.com
Subject: Fwd: Sprint Account Notice for XXXXX8963 ATTN: Antoinette
Hello Antoinette,
Just wanted to forward to you the email I revel from Sprint.
Not sure if it is important, but I have a concern that
It had the phone number as 585-7973099.
The phone number connected to the Airave was
Another phone number (585-615-....).
Just wanted to let you know!
Laurie
Sent from my iPhone
4) I was told by your customer representatives when I called to see why I was charged in February and March; they said because of the Airave??? I TOLD THEM ALL I tried to return - but SPRINT DID NOT SEND ME THE CORRECT RETURN LABELS. So. I ended up wrapping up the tower and using the address label Sprint sent even though the price was incorrect. And, the tower was delivered to Libertyville, IL. and received on February 14, 2018!
SPRINT CUSTOMER SERVICE IS TERRIBLE!!!! I would like you/Sprint to CREDIT me the $5.88 you charged me for the useless Airarve that I couldn't use and TRIED ON MANY OCCASIONS to return! You DID RECEIVE IT and should NOT HAVE CHARGED ME!!!
Laurie Baranek
5639 Centenary Shores
Sodus, NY
Sodus, NY 14551
315-483-8523
I leased a samsung s8 which I paid off and wanted to upgrade to a s9 and was never given the option of the galaxy forever program now they want a 450.00 down payment I wanted to see if there a discount or some kind of offer. I was happy with sprint . I dont have enough money for another down payment. I am on a month to month payment now .
Was offered visa card and other incentives to stay with sprint after contract was over , got few things but won't give me the visa they offered. Now manager says he has done all he can do , they lie and I will never go with sprint again or recommend them to anyone
I having problems since the first time. They are buying my att contract off your people didn't write the numbers done. I
Air I what is for sprint to keep their promise. The total contract to buyout att is 930" , I am really pissed off at sprint and th their people they weren't rained right at all. I have been back to the store to see if you people got it straighten out yet. I can't afford to but both phones. I will be sensing the att bill to your ceo to see if he can handle faster. I am stressed out tha bout it all you guys have lie to me form day one I won't sent of my friends to sprint after this see.
Purchased I phone 7. Became inoperative within 1 year. I continue to pay for the nonworking phone and unusable service contract. Attempted to resolve a $36 reconnect fee on this nonworking phone. What was reconnected? Phone inoperative/service useless. After getting runaround for 12 hours, I gave up.sprint sucks.
Horrible service is an understatement! Not being able to keep a promise, inconsistency from what one representative says to the next representative, hold time, awful communication skills, listening skills etc etc... On 2/21/18 I called to see what I could do to for an early upgrade. I was promised a $175.00 only fee vs $475.00 that would cost me for early upgrade. I understood this was a business decision, which is fair and a smart business decision. Thru out the call I repeated to the representative, "so the only fee to upgrade to a note 8 is 175.00", and on every occasion he indicated yes only 175.00.This initial conversation took 1 1/2 hours, because he kept checking with his supervisor, which in my opinion was way longer that it should be. I placed my order for the note 8 confident it would only be a $175.00, and was advised it would take no more than 2 days for me to receive the new phone and then I had to send in my current phone. The following day I signed in to my online acct and noticed a $320.00 charge. I called to ask why representative said "no worries once you turn in your old device it will be reverse". On 2/23/18 I called to inquire about the note 8 since In my mind I need the note 8 so I can go to the sprint store turn in my old phone so the screen can be repaired (I have insurance) return the phone and deal done. I was transferred from dept to dept, each time having to have to tell the whole story, only to learn no notes in file that a 175.00 charge was agreed upon for an upgrade. Finally I give up and request cancel the order make sure my acct is credited for the 320.00, only to learn from the representative that yes they can cancel but a charge would apply. Needless to say I lost it, have now been on the phone for 2 hours on and off. requested a supervisor, non available, wanted to make a complaint they only said it would be escalated. Still waiting for a call from a supervisor to express my dissatisfaction with the whole experience. I expected a whole lot more from Sprint, while I have heard horror stories of different situation with Sprint I always took pride and said not me SPRINT IS GREAT, No more, now I know better, worst company that I have had to deal with in my life. Will be taking my business else where. UNBELIAVABLE.
The only I can say don't get sprint zero service and all customer complain about service and line.
My complaint is not with the actual store that we purchased our phones and plans at.
We just switched to Sprint from AT & T. So far We have had extremely poor data speeds and phone quality.
Just to let you know that I have waited up to 3 full minutes for a website to load and I can barely hear when I am on a
conversation.
Is there anything I can do to have this improve. Very dissatisfied. May have to switch back.
Jane Kukla
jkukla@sarahreed.org
Hello, I've recently tried to upgrade my phone and am having an extremely hard time doing so. There was fraudulent activity on my account months ago and I had also resolved that issue MONTHS ago. I've made 3 trips to the sprint store. The second time that I went every single one of their computers were down so after I had already sat there for 45 minutes, they told me I would have to come back another time. The third time that I went to the sprint store I was there for an hour and a half and they explained that because there was fraudulent activity on my account, they weren't able to upgrade my phone because their system said that I had already upgraded. This shouldn't have even been an issue and should have already been taken care of since I had called about it months prior, and concluded with a customer service rep that someone hacked my sprint account, and stole an upgraded device using my information. I then attempted to call customer service today, was transferred three different times, and had to re-explain the situation each time. Eventually, I asked for the corporate contact information and no one seemed to have that either. If this issue isn't resolved soon I will be switching phone services.
10/25/2017 Signed up, paid $42.48 for refurb iPhone 6, phone number 913-228-7380
11/6/2017 The phone I received was defective. I called and CANCELLED contract under 14-day satisfaction guarantee. Sprint will mail me a UPS return shipping label. Refund will be given upon receipt. It has been 12 days since I signed up for service.
11/6/2017 UPS shows that Sprint created shipping label 1Z9R08859046349139 to return the defective phone. 12 DAYS
11/10/2017 I received the UPS label and mailed the phone the same day
11/16/2017 UPS shows 1Z9R08859046349139 package was delivered to Sprint
11/16/2018 Another charge for $54.15 was applied to credit card.
11/16/2017 I called, Sprint apologized for additional charges and will stop all billing. Stated that charges were continuing because they did not follow through on closing account. They could not confirm receipt of return, credit pending receipt.
11/18/2017 I called, Sprint could not confirm receipt of return, credit pending receipt
12/12/2017 receipt of return confirmed. case 190512541 refund in 3-5 days
12/18/2018 Another charge for $43.28 was applied to credit card.
12/21/2017 no credit received. Again, Sprint stated that account was not closed, but they would now close it. I was assured credit for all charges would be processed within 24 hrs. despite the fact that THEY screwed up and didn't close the account as I requested.
12/22/2017 no credit received. Called and opened case 190512541 $139.91 refund in 3-5 days
12/30/2017 received refund for $56.94. Balance owed me $82.97
1/11/2018 called and asked for refund of $82.97 balance. Opened case 193739216. I was told it would be processed in 3-5 days.
1/22/2018 no credit received. Called to open new ticket 194889538, assured that refund would be processed by 1/26
1/26/2018 no credit received, was told to check by end of day
1/29/2018 no credit received, called and was told supervisor will call back by end of day to confirm refund approved. At 4pm Supervisor left message assuring me that credit would be processed within 24 hrs
1/30/2018 no credit received, called and was assured it will be processed within 24 hrs, and billing will call to confirm
1/31/2018 spoke with Amy in finance, credit request was opened 1/30 and credits are processed within 3-5 days NOT 24 hrs.
2/8/2018 no credit received, called and got cut off while on hold. Tried using Chat line. Chat line informed me credit was rejected on 2/5 because it looks like account was not closed within 14 day satisfaction period. Chat told me to call 888-211-4727 (wrong). Called 866-789-8292 instead, spoke with Ken who stated incorrectly AGAIN that I am not owed credit because I didn't cancel within the 14 day period, transferred to Chris in Finance who stated I would get a call back to confirm $82.97 credit within 3-5 business days. case i1353769584.
This is an abusive situation. I have been lied to, miss lead, on hold for hours, and spent 12 hours total on the phone to just get nowhere and lied to again! I returned 3 phones when my lease was up and upgraded. I was worned by UPS to keep my tracking #’s because Sprint is known to put their customers through the ringer and lie to them about not receiving the returned phones and charging you over and over for the phones they already received.. This is a nightmare and I will never choose sprint again due to their lack of customer service as well as a lack of conscious in doing right by their customers as well as no concern for their clients time.. Absolutely the worst experience ever..
We went to the Crystal Lake, IL strode by Regal cinemas and were treated very poorly by an extreamly rude supervisor named Reaquel. She yelled at us and now was so unhelpful full not wanting to fix a problem that costumer service said should be a simple fix. WOULD GIVE HER 0 STARS IF I COULD!
Extreamly inappropriate service!!!
I purchased the samsung galaxy note8 from sprint 1/12/2018 and since day one Ive had problems with the phone frezzing up, Ive had a soft reset and a hard rest. Then the phone started not sending text out and locking up. Now the voulme has done completely out and the phone is less then 20 days old and customer services informs me that they will not take the phone back because its out side of there 14 day return period. Customer service sucks and so does this phone. Worset experaince Ive ever had with a phone. I wish I would have never done business with sprint. I will be filing a complient with the better business bureau this is no way to do business. Selling customer phones that dont work and then refusing to take the phone back
I have been a long time spirit customer. On sunday buy new phone I am on family plan did not want change my plan if cost my family money he said no it would not be change my plan he changed plan he was wrong called to change it back said no .This is the way you treats someone who has been with you,so I guess all 5 will say goodbye
Opening account 1 month ago coming from AT&T after 15 years I realize I made a mistake. Customer service is horrible it’s like talking to a wall,, no matter how many times you call to make sure your account is correct etc,, you will still find a problem! I’m totally shocked by this and no one seems to care or to fix the matter,,
WE discontinued our service with Sprint in 2015. There were a few small items that still needed to be paid for, which were taken care of....so we thought. We went about 8 months or so with no notices. I was ASSURED by your Cust. Serv. Dept. that everything was paid in full and our account has been closed. Then out of the blue we get a bill for about $85 charging us for the internet on a tablet that was paid off. Got that taken care of and now I'm getting a bill 4 months later for a $3.25 late fee. THIS ACCOUNT IS CLOSED!!!!! IT NO LONGER EXIST. We are tired of your staff coming up with bogus charges. You've already been investigated for this and a complaint filed with The BBB that states:
Sprint Corporation allowed illegal charges to be added to consumers' wireless bills, a process known as "cramming." The case was filed against Sprint and Verizon who must pay a combined $120 million in refunds and $38 million in penalties and investigative costs.
So why are you still doing it? This is PURE harassment against us. If we get another bill for a bogus charge on a closed, non existent account that has been closed going on 2 years, I WILL file charges against you for fraud. When I call and talk to Customer Service I get nothing but the run around, disconnected, no records of phone calls being made, employees that "don't" work their anymore or told that employee gave me the wrong information. I can NEVER get confirmation e-mails nor can I actually speak to an American citizen. WE ARE NOT WITH SPRINT ANYMORE. DO NOT CONTACT US AGAIN. WE OWE YOU NO MONEY.
Chat format, The representative was not helpful in the least. Sprint overall is horrible, they are deceptive and have unethical practices. My bill has all but tripled because of representative negligence at my expense. Erroneous charges, and they never canceled the phone lines I requested. Charged month to month for phones that could have been purchased for 1.00 at FMV, charged for insurance on a phone that no longer qualified for it. Plan changed without consent but still have to pay to have it changed back. Every part of the service is subpar. I would not recommend Sprint service to anyone.
There’s two things:
I bought a Belkin wireless phone charger from my Sprint Store. It stopped working less than a month of getting it. I bring it back to the store to get a replacement charger. They would not exchange it because it has been passed 14 days that I got the charger despite it being less than a month old. What kind of warranty is that? That’s ridiculous. They said I have to go through Belkin myself to see if they can do something about it - as if I even know how to do that. They did not even show me how to contact Belkin. The customer service was so bad that I am thinking about leaving Sprint altogether.
I got my iPhone8 Plus from Sprint as well. They told me that I would get $50 off my next bill for signing up with sprint. That never happened as well.
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