Sprint Complaints Continued... (Page 6)

I have been with Sprint 16+ years, and the last 3 nights I have been very frustrated the way my daughter has been treated at the Pendleton Pike location in Indianapolis. After each visit I have called Sprint to have her added to my account. The first night I spoke with a Mary and she assured me my daughter was added. My daughter went the second night and again she was not on the account, I immediately called Sprint spoke with a Mark and again was assured she was added.

She went tonight and might you guess she was NOT on the account. And was told "why do you keep coming, when we have told you that you are not on the account" I called Sprint asked for a Supervisor and was put on hold for 32 minutes, no one ever taking my call. I called back and again asked for a Supervisor and was given to a Bella, and she upset me by saying my daughter was added and that I needed to go to Sprint.com and make changes (was never told this this prior two times) I asked her to email me the instructions, well she said Sprint does not have the capability to do this. This time I asked for a Manager, all she said was hold on, saying nothing else and I was again put on hold, I waited 23 minutes and the call hung up. Very frustrated at this point. For all the money I lay monthly to get this treatment.

I was told I had 14 days to cancel my service and phones if I was not satisfied. I returned the phones within 5 days and cancelled the service the same day and you are charging me $177. I don't think that is right and I am not going to pay it. I understand a minimal charge, but this is ridiculous. When I talked with your representative, he was very nasty, He would not give me a supervisor or a name. If this the type of service you perform, then I feel sorry for your company, and he did not speak English very well. I had a very hard time understanding him.

Please reevaluate my billing and let me know what you come up with. I can not get on to the Sprint sight because I am no longer with the company and my number does not work. Remember, it was your representatives that told me I could return this service within 14 days at no charge, and put it in writing.

At the end of December, we became very tempted by what Sprint was offering as internet dates. We decided to leave Verizon just for that reason, even though our experience with Verizon was just wonderful. At Holyoke mall the Sprint agent told us that there were zero down payment, which ended up being false at the end of the registration. We were about to go back to Verizon, but the supervisors was nice enough to take off the registration fees to keep us. I paid over 400. I though that would be our only disappointment with our new phone provider, but at the end of the month, for the first bill, our 3 lines were cut off the same day I paid $197because you guys found a way to make us ow you over $800 due to calls overseas we make with free apps like what's up.

The funny and most outraging thing about it is we have been customers of different phone providers , but never had we been bothered about class we make with free apps with internet. Those apps allow ppm to call oversee with internet access. But dint said that they were the one who was covering those calls. Absolute lie and insane. We all work at UMASS with College degrees, so don't take us as fools please. In addition to that, your clerk over the phone are poorly trained. They don't know how to communicate with unhappy customers and are sometimes rude.

I was told twice over the phone that those $800 will be credited to our account, meaning we not gonna pay for it. It's mot a favor we were asking, there is no way we going to add a dime in the $197 every month. Few hours ago 1 of our lines were cut off and my brother was told that we ow you $800 and you guys were proposing a payment plan. That was outraging and dishonest. Your company has a dysfunctional communication channel. Nothing agreed with a customer is followed up.

We are just tired of lies and the corrupted way you do business. It was a monumental mistake from out part to leave Verizon for you. Here is the deal. We are not to be fooled and lied again about payments. We not going to add a dime in the $197 we have to pay every month. You are free to cut off our line based on your lies and dishonesty. If you do, we will cancel the contract. We will, I sill go the police to file a complain against your company and we will meet in court to solve the problem . And for humanitarian reasons. We will go to the social medias and talk to students , coworkers around us to prevent them from ever doing the mistake we did in switching to Verizon or any other company for Sprint.

I went to a sprint store to swap phones because my phone had broke. The store was not a corporate store and couldn't do it. So the store allowed me to call customer service and they couldn't do it. I asked for a supervisor I960718239 who could not resolve issue stating that the Samsung note service could not be swapped to my galaxy5 sport because of the specks. Now that didn't sound right to me and I asked to speak to her supervisor. She stated this was the end of the road for me. Then she suggested that I call tech support and they would tell me same. This was after being on the phone is the sprint Montague store for a hour. I left the sprint store upset called tech support and a nice individual from Oklahoma fixed my issue in 5 minutes. He deserves a commendation his interaction number is I960728338.

I had called Sprint two weeks ago to complain of no internet on my phone while at home. The representative checked the device and offered me a $20 credit. On Feb 8th, I called the recorded line and the voice told me my balance was $43.00 and some change. I paid off the balance and they said my balance was zero. 3 nights later, I receive an email stating my balance is $131.00+.

I called and the representative didn't have a good explanation as to why my bill was extremely high. She also didn't see the $20 credit that was suppose to be given to me. She said it looks like a balance from months ago reappeared on my bill. I don't believe this. I think Sprint is overcharging people who don't bother to look at their bill. I have been a customer for over 10 years. I am disappointed in how this has been handled. I deserve a full refund and some credits.

I legit just switch to Sprint from Verizon and I’m kinda starting to regret that. The sells lady told me I would have my phone in one to two day but actually it takes one to two days to process and I explained to the lady that I needed the phone asap bc I’m without one bc it was stolen so I had already explained the urgency of getting the device. I asked if I could pay extra to expedite the shipping and she said no but don’t worry you’ll get it in 1 to 2 days. She lied obviously. I would cancel but I can’t bc they already took my number from Verizon. This is very poor customer service. It’s ridiculous that they don’t have IPhone 6s Plus 64 gb Rose Gold isn’t available at any store near me and that Direct to you wouldn’t come until next week. I feel like the whole process I dragged out for no reason. Once you take someone money the order should already be processed. I shouldn’t take two days to process an order. I’m already unsatisfied with the service.

This does no good and I tell everyone I can!! You guys took money out of my account at the credit union for almost a year when I had NO active account with you!! No one will take care of this and it's USELESS to complain about it. It's a SAD day that you will so this to a senior citizen or anyone. I have told several people at Sprint about this and everyone says they are LOOKING INTO IT. Your company just does not care and I would NEVER have a Sprint phone again if it was the last server on earth. I would rate Spring a zero if I could!

I broke the face of my Samsung phone. I pay for the insurance every month. You sent me a replacement Nokia for an additional $100 deductible that was a reconditioned phone. it is now where near the phone I had. I asked for my new phone to be activated upon its arrival. It wasn't. Took over an hour to get it activated tonight. I have been with Sprint for over 20 years and I don't know why tonight. $149 for a new phone above my insurance and deductible for these years. Sprint Sucks right now for me and it seems it is okay for them.

I have been with sprint for over 20 yrs. as a matter of fact I have never had another carrier. problem 1, my phone does not work at my house. problem 2, I need an air rave to get service at my home, problem 3, the three previous air raves broke and now I have been waiting a week for a replacement. one week with no phone! I think I should be compensated!

Sprint's customer service is very poor. The language barrier is poor and the rep's are very rude. Sprint is very fast to point the fingers in saying what the computer can't do for payment arrangements etc. Their ethics as a business is extremely poor. I'm very frustrated as a customer having to wait for over 40 minutes every time I'm on hold and the many hang ups with your reps. Sprint get your act together. You don't even have a rating with me. One is being too nice.

I've been a very good Sprint customer for 9 years. I ordered a new iPhone in Sept 2015 with a lease. When I received the phone I was not able to activate it due to a flaw in the system. I called Sprint and they said to return the phone to a Sprint store which I did. I continued to get billed for the lease plan and was also charged for not returning the old phone then I was charged for canceling the lease. I spent hours on the phone for 3 months.

Every call ended with them telling me what I want to hear: reversal of bogus charges and a promise that all has been taken care of. It's as though they are trained to give lip service without actually fixing the issue. In Jan 2016 my bill was $1,100 and I was being sent messages that if I don't pay in 6 days my service would be cut off and my bill sent to collections.

Sprint is the absolute worst company I have ever dealt with. Ever. My issue was finally resolved after I informed two Sprint people I was taking legal action against Sprint, and where can my attorney send a letter. One agent hung up on me and the other gave me the address for HQ but had no idea which department a legal grievance should be mailed to.

I have been having problems with Sprint every since I switched over from Verizon. I have spoke with several customer service reps, and visited the store about this problems. Now for the 4th time . I am disabled and live in the country alone. They keep turning my service off due to their mistake. Which they say each month won't happen. My payment schedule is on the 2nd of every month due to my disability payments. It has been ok'ed several times. and, they haven't sent the envelopes for return of the Verizon phones.

Which I gave them the address 2 times this month. It is NOT my fault that they have not received them. I need my service turned back on until the 2nd when I can pay my bill. Also, they need to overnight the return envelopes to the addresses that I submitted. Lyric Hatcher, 33 Timberview , Rochester, MICHIGAN and Angelo Hawkins. 1119 Windemere , Royal Oak, Michigan. last mont6h the stress from me having to keep going through this put me in the hospital due to my MS.

My Pastor was with me and witnessed the manager tell me that due to their trainee neglecting to tell us about the return of the phones , he would dismiss the charges Derrick at Westgate Mall on Blackstock rd. Spartanburg, SC. then when it came around again ,he denied it. My pastor spoke with the reps and explained that he heard it with his own hears too. Then, again they said I was responsible or had to pay the phones off. This is NOT acceptable for a business to have to keep going through this fore your mistakes.

My first complaint is that I'm being billed from the 3rd of December until today which is de), 2015 while i don't have the service started until the 7th of December. They billed me the full amount. When I was trying to reach someone from customer service, they put me on hold for 40 mins+ to speak to a supervisor. I am waiting for a supervisor as I write this complaint. The next issue is that when they were trying to switch me over to sprint from t-mobile, I mentioned the 150$ credit that I was going to get for my next bill. I specifically asked the CS Rep about the promo while the conversation was being recorded and he mentioned that I do qualify and it will just be credited to my account. Then the person I spoke to today stated that I should have registered within the 72 hrs.

A fact that was not made known to me during the recorded conversation. Next complaint is that I was told that I will be given a free tablet. I was hesitant at first but he did say that it came with getting sprint service So I said yes, later I found out that it will be free for one year but the next year I have to pay for 1$5 for one year to keep a very crappy and cheap tablet that I didn't want in the first place. All this make me think that Sprint is a big thieving and unscrupulous company and they should be ashamed of themselves.

I went into the store to switch my account from t-mobile to Sprint and was very disappointed that I was not approved. I called Sprint customer service today and asked if it was my credit or the questions and I already knew It was the questions because there is nothing wrong with my credit. the rep on the phone said yes it was the questions. I explained that I knew exactly which question it was it had to do with what year my Mitsubishi Galante was. The questions that are being ask or over 10 years old.

I have lived in several places over the last 15+ years and have 8 cars in over that time frame. I was denied again because of ridicules questions. How come as a past customer I wasn't already pre approved for my new Mitsubishi that was over 15 years ago as well at Houston address. I would like a call back from a supervisor. This really is unacceptable. I should have never agreed to answer another set of questions and asked to talk to a supervisor instead. There is no reason for me to be denied. I have never had this much trouble applying for anything in my life. This is not a good impression to give for a potential customer. You can ask for two forms of ID instead of this. I expect a phone call today.

My name is Angela McDonald I have been with Sprint for over a decade and has never received such bad service... Well I will first like to thank you for previous service I had with your company and I know as time goes on services change as needed... I do recognize that however; with that being said my experience today was horrible... I was very angry and upset and I apologize in advance for that... So let's get to it... I called today because my services have been interrupted due to not keeping my payment arrangements in the past... Mind you I have made them but in case my son misunderstood what pay the bill today meant as I left for a trip out of town for work... but that another story... So I had made arrangements to pay the bill on Dec. 9th he paid it on the 11th neither he or I what the impact this would cause to our account...

So I called when my daughter called and said her phone was off... I immediately phone Sprint Customer Care to have the Rep inform me of the NEW policy and I have to pay another 187.00 to have my services restored... Well I had just paid 200.00 on the 11th.... So I managed to come up with the 187.00 called back to make further arrangements and the Rep came back again and said I needed to pay another 85.00 before services could be restored... What is going on... I can do math... I do understand policy however... Since when does a company tell your customer to pay a amount and once they comply tell them something else.

I am so appalled at what happened and I cannot imagine that a intelligent group of people could not foresee that this is a potentially a HUGE problem... I am very disappointed that your representative was unwilling to make good on what the previous rep told being that the information was in the system and on a recorded line... So could you please assist me with getting the word out about Sprint's terrible corporate complaints.

September 28th I called sprint and reported that my mother had passed away. They took the information and said someone would contact me soon. As I didn't hear anything I called again a few weeks later. Again I was told that someone should have contacted me, and that they would put it thru again. Yesterday, December 1st. I called and talked to someone very nice who said that lots of letter have been sent tome. I haven't receive one of them. She gave e a fax number to submit proof of death.

The fax doesn't work. I called again today December 2. She checked the fax number and told me that was the same fax # she had. She gave me an address which I am going to try next. she was also very nice. The point is that I have been with Sprint since 2004. I am trying to remove my mother's line from my account. I have been paying for services which have not been used since September. I think there is huge lack of organization in your company. Loyalty doesn't pay!

I was getting error messages and low storage messages. I was told If I had a lot of pictures and or text messages that this could cause this. I removed most and it did not help. I went back to Store #235453 and a young man who was trying to understand the problem ended up resetting my phone without saving anything. So now all of my contacts are gone.

Earlier this year I went to this store before they moved to this new location and the lady there did a GREAT job helping me and saving my contacts before resetting my phone. So the people you had before were trained very well NOT so much now. I not sure how it was handled before but this guy did not ask to see my ID or my phone # to make sure if I could have him do anything. Totally pissed! He acted like it was no big deal to him.

On November 19, 2015, and November 20, 2015, I applied for sprint service, and was approved online with scheduled pick up at the local Sprint location on Two Notch Road, Columbia, SC, as a side note, if this were my corporate store, I would fire each and everyone of those persons, they are more interested in displaying their gayness, rather than doing their jobs. But back to the point, I applied and was approved, i wasted my time, twice going to the sprint store, and the scheduled appointment wasn't ready, basically the phone wasn't ready, in fact the store claimed they had no idea of such appointment. Now as a point, after the order and schedule, Sprint placed a hold, or charged my credit card for 157.99.

After going twice I engaged into a chat session with order support, and cancelled my order, and opted for going to a retailer, i.e. Target to get my phone, which they stated that was ok, and that i would get the same approval. I wasted time and effort and resources and went to Target stores, and was denied by Sprint for service. I left went home, after wasting a whole day practically, engaged in a chat session with order support once again, who based upon notes verified what i said was true, and that now the application was denied which was injustice.The cost of my time, and and the double standards which as a matter of belief was viewed as retaliation by either store staff or the corporate staff or operational efforts was reimbursed. I think under the circumstances Sprint needs to make the device free, or eliminate the deposit, and return it in total, place my account into the lease program instead as a offer of good will. I am in addition filing a complaint with the Consumer Financial Protection Bureau.

I have been calling since March 2015 in regards to my bill that keeps increasing. I was told initially my bill would be around 200 a month when I added another line. Now my phone is turned off and I keep getting hung up from the customer service dept. Also they want half of my bill so my services can be restored. All that I want as a valuable customer of 15 years is my bill reviewed and corrected so I can make my payment and catch up. Also I am restricted access to Sprint.com and I do not receive paper bills in the mail any longer. How am I suppose to look and review my balance if I have no idea what my bill is. I am a very angry and disappointed customer at this time and at the point I want to change my phones to another company.

I have been leasing you all iPhone6 and iPhone 6plus which I was unaware was a lease not to mention the lease agreement fee has change along with causing my monthly bill to go up. I'm a long time customer that has been told by several reps and (2) SUPERVISORS this issue would be taking care of which it has not. It has caused my bill to remain delinquent. I have tried to remain a sprint customer but to know the amount of money I pay each month and still have to watch my minutes is an insult. It is 2015 and nobody should have to watch there bill or minutes with all the phone options that are available. If sprint wants to gain customer in the near future they have to gain customer by not playing with customers money and time because here say goes along way. Learn to value your long term customers as well as new customers.

I called with a concern regarding my bill. The initial representative could not help and when they tried to transfer me to a supervisor I was disconnected. I called back asking again to speak to a supervisor only to be told by the representative that they were all busy and one would contact me in the next day or so as they have a 3-5 day window in which to contact and resolve customer concerns. This is unacceptable to me as a customer. I feel that I am entitled to good customer service at the very least and exceptional customer service at best. I have been a long-time Sprint customer and feel that should be appreciated. I have concerns about my bill and I feel that I had been misled and need it resolved immediately. I look forward to speaking to someone with the ability to answer my questions and resolve my problem.

Had my service transferred 2 months ago into my sons name. On October 26, 2015 my son made a payment for $200.77 online, thinking it went to his account. a day or two later, his phone got disconnected, so he went into the sprint store and they told him the payment he made went towards my account. so they reversed the payment from my account into his account. He got his phone turned back on. on November 10, 2015 I got an email for a collection agency alert, it states I need to pay $200.77 within seven days. I called Sprint and spoke with a manager and he told me I would have to make that payment for my account, I told him, why should I have to pay twice. I asked if the funds could be reversed back into my account, and he said no that the funds have been taken out already. So if my son would of kept that payment made on my account, his phone would still be disconnected for non payment of $200.77. So what do you do. The manager would not even work with me on this, So im hoping someone can help me resolve this situation.( Just a note my son made a pymt prior to this one, and it went to his account.)

On October 10, 2015 my iPhone 4 became inoperative (not able to receive calls nor call out). On October 12, 2015 the phone was examined by the Sprint Store technician ( #922) (8840 N. Michigan RD. STE 106, Indianapolis, IN.) who
was unable to resolve the problem. Instead of offering to replace my phone under the insurance contract which was in force (cost - $200 deductible), I was sold a Samsung Galaxy S6 on a 2-year contract (cost - $199 w / mail-in rebate). Also, I was not to be charged a $15 monthly device access charge but it is now appearing on the monthly bill. My request: Cancel the 2-year contract and file for I-Phone replacement under the insurance contract agreement. Apply the $213 paid for the Samsung phone to the $200 insurance deductible Also return the account to the terms which existed prior to Oct. 12, 2015.

Hello my name is Berhane Aberha and I am a customer of Sprint. I work as an Uber Driver and our company recently had a great deal for all Uber Drivers where we can upgrade our current phones for free with a 25% discount on our next payment. We have a family plan of 3 phones (the iphone 5c and two iphone 4s) and the three free phones offered was the iphone 6. I was definitely excited about this fantastic deal and was told once again that we would receive 25% off on our next payment. I usually pay $171 for three phones in the family and our next payment just came and now we have a total of $241. I was told precisely their would be changes in our upcoming payments and now it is like I am being lied to with a payment that high which I cannot afford. I ask for my payments to return to its original price.

We have 5 lines with Sprint. I was charged for insurance on my sons phone for NY though We all Live in CA for over 14 mos. Every time I call to speak to a rep I get sent to either India, Philippines or anther region in world. As of yet they have not been able to stop the charge nor get the adjustments needed on my account. I filed a report with BBB last night and will stop making payment until someone in US calls. Horrible service.

On Wednesday, October 21, 2015, I called Sprint in reference to upgrading my galaxy 3 phone, and bringing on another line. I was told that it would be $75.00 down payment on a Samsung galaxy edge plus and $75.00 galaxy note 5. I was cool with the down payment amount but did not do the transaction on this date because I didn't have the account number for the phone number I wanted to port over. the customer care associate told me I just have to call back when I have the information. So, on Thursday October 22, 2015, I called and once again explained what I wanted to do. This time they told me the down payment would be $200 for the galaxy edge plus and $75.00 on the note 5, but didn't do the transaction because I didn't have my credit card. so, I called back later and once again the down payment price increased. this time it was $225.00 instead of the $ 200.

At this point, I made the transaction, paying $345.00. I ordered the above named phones, which was due for delivery to my job on today, October 28, 2015. But, on Friday night I received a confirmation e mail from sprint and noticed that part of the address was incorrect. Instead of saying 3525 Baychester Ave it read 3545 Baychester Ave. I called on Saturday, and informed them of the correct address. On today, I receive a e mail that the package was delivered and signed for. I didn't receive a package, so I went and tracked the package and it was delivered to Baltimore, Maryland. At this point I called Sprint around 1pm and it is now 5:31pm. when I say I am passed frustrated that is gently putting it!!!!! I have been told so many different stories that I am beyond confused. I am not happy at all! I have been told that the investigation can take eight business days, and to have the $345.00 put back in my account will take 7 to 10 business days. Neither one of theses scenarios help me, because I need my phones that I have already paid for.

I had nothing to do with the phones going to Baltimore, I know no one in Baltimore lived in NY all of my fifty years. I need my phones by Friday or my $345 back in my account by Friday so that I could go to a Sprint store and get my phones. I have never been so disappointed in my life on how I am being treated. I feel like sprint feels I had something to do with the phones going to Baltimore, even though all my records show a NY address!!!!!! Please I would like a resolution to this matter as soon as possible. I would also like a refund of $150 to bring my down payment amount back to $75.00 per phone for all of my pain and suffering.

I bought a phone a couple months ago it is an iPhone 6 and I broke the screen a couple days ago. I tried to change it and see what I could do for them to fix it, but the people at Sprint told me that i had to log in to my Sprint account. I forgot the password to my account and the people told me that there was nothing i could do to change. I tried a various amount of passwords but i could still not remember it. I want to know if there is anything that I can do to change my password or find a different way to log in to my account.

My I phone did an update today, after the update it would not call out nor could you call in. I had to drive 40 mile round trip for someone to reset the network and they had to do it 3 times before it worked. If your updates don't work don't send them out. When my wife's phone is paid for I'm gone.

I got tire of paying full service fees for my flip phone. The framily before I got anyone on. was canceled. I asked for lower fees, then was billed for texts to exceed the full plan amount. I swithched, notifying them after 4 months of calling and finding added fees. Now they say I owe them over $70. on a $45 plus tax agreement after the phone number was already changed. Not. I am threatened with collectors. Thank God I have good credit, so it shouldn't effect me. The state attorney general, the Better business bureau, and the ftc will hear about it if they pursue the lose the customer and kick him attitude. I wanted to stay. Wow!

I have called and they said I am up for an upgrade and get a new 5S at the Cottage Grove MN sprint store and they said I can call customer servicea nd get the free phone they don't have it in the store i call customer service and they said no I am very upset now I have to tell my son he can't get a phone and figure out something else and I would like someone to talk to the sprint store there and let them know they are giving out false information. I am very upset and it is not fair to havfe to tell my son now he can't get the phopne and now i have to pay for the expensive one. I am not happy with this result at all.

Sprint Galaxy S4 wouldn't work. Took it to Sprint service center. They told us it had moisture damage and tried to sell me a new phone. I knew the phone hadn't been in any moisture so took it home, put on the charger and it works fine. Just needed charging. I am very unhappy about them telling me I needed to buy a new phone. What, do they get a commission? Just wanted to let you know.

I switched to sprint under the assumption that I could have service in my area I asked her more than once and she said yes both times and you can pull that call and have it verified. But after having no service not being able to face time with my grandchildren that live 14 hours away I called back and the guy tells me that I do not have coverage out here and that I would either have to have a sprint limited plan where I could paying off another Tower. I said that is not what I agreed to that is not what I signed up for I was supposed to have coverage half-price bill and my contract with AT&T paid. None of that has happened I was treated disrespectfully at the sprint store I was just treated very rudely on the phone trying to get to somebody that can help me with this situation.

But I was just told that since I didn't have service for 60 days that they're not liable so I asked him was I supposed to go without service for 60 days two months really? Well I have a problem with that I switch services under the assumption that I was getting one thing didn't get it and then have them up blame it all on me the customer so I have a problem and if anybody's got any backbone that's willing to stand up and take responsibility for this and willing to discuss it with me I would appreciate you giving me a call back. If not I will contact the Better Business Bureau or my lawyer or both or anybody else that will listen to me because this is not right and I'm not going away.

I added a line and signed a new 2 year agreement for a free iPhone 4s. Every time I switch to a so-called lower plan like the family share plan which is suppose to be 100 per month plus all my fees ins and other the bill, was said to be no more than165. Now I got a text that I will be charged 25 extra because I got a discounted phone. How if that was the reason for signing another 2 year agreement. My bill has not been lower than 223 since I added another line in Aug.

I have tried many different plans and have been gaurenteed a lower bill but they always find a way to add fees and additional charges. I am at my wits end and am ready to terminate and let them take me to collections. I am to the point I don't care anymore

I have been a customer of Sprint for 10+ years. I am being treated unfair and unexcuseable. My problem started about 2 months ago when I purchased 3 HTC M8 for 3 of my lines. The day I brought the phones home is the day my life has turned upside down.

I am not recieving phone calls, text or voicemails on any of my 3 lines. I have been in and out the Sprint store, called any times, spoken to many different reps, have 2 tickets put in and never once has anyone got back to me on those tickets.

I REFUSE to continuously explain my situation over and over again. When you review my acct please pay close attention to the notes and my phone calls I'm NOT receiving. This is a never ending issue and I'm fed up. I have not recieved any phone calls sine 4/30/15 today is 5/5/15. This entire situation is going no where fast.

Please contact me or I WILL DISCONNECT MY SERVICE! THIS IS BEYOND RIDICULOUS! I AM FED UP!! IF I DONT NOT HEAR FROM ANY ONE IN 24 HRS I WILL CANCEL.

I would say thank you but I have NOTHING to be thankful for, hopefully you can fix that.

I opened a line at a sprint store in October, it was the promotion for the iPhone 6 where you pay 50 dollars monthly as you pay off your phone. Due to my credit, they made me pay a 250 dollar deposit to open the line. From day 1 the service was terrible and if you check the notes on my account you would see that I was always calling to have my phone trouble shot because the data hardly worked and all my calls would drop.

At one point, they told me there was a tower issue and things should get better but it never did. Sprint even gave me a credit to my account once because I was experiencing so many issues with the phone which was the only nice thing Sprint has ever done for me for the short time that I was a customer.

Not only did I have terrible service but Sprint also over-charged me several times on my bill. With my 50 dollar plan, my insurance, and my monthly payment for my phone, my bill was about 85 dollars a month, but I was charged over 100 dollars on about 3 different occasions.

When I called to ask about these charges they told me that I was charged for help maintaining my bill because I did not have a payment plan set up. I kindly let them know that it isn't right to charge people for "help" that they didn't ask for, and that I in fact did have a payment plan set up so what they were telling me didn't make any sense.

The following month or two, I was charged again, and I had to call again and the charge was removed again. I finally got fed up with dropped calls, terrible data and being over charged for it that I decided I wanted to cancel my service with Sprint altogether. I called and spoke with a customer care rep on two different occasions both of which told me that I would get my deposit back in a check in 6 to 8 weeks along with another check containing the negative balance on my account. I was so happy I quickly paid off my phone entirely and ported my number to T-Mobile.

I have called Sprint over 20 times to inquire about my deposit. They transfer me back and forth to different reps, they even made me make a trip back to the Sprint store where I bought my phone because a rep was telling me that I never even made a deposit on the account and that the only payment he was seeing in his system was the one I made for my phone.

Dealing with Sprint was very frustrating because it was like no one knows what they are talking about, every rep has something different to say, and now they are telling me that I forfeited that deposit when I cancelled my contract. I let the rep know that I never had a contract, and he informed me that I still would not be getting any money back. I am not sure if I was misinformed about getting the money back, but I really don't think its fair that you call people for help that are supposed to know what they are talking about, and they are giving you wrong information. It is also not fair that I was a good customer who paid my bill on time every month and this company would try to sneak extra payments on my bill that I didn't ask for. If there is anything anyone can do to help it would be appreciated.

We have wi-fi through Sprint. For several years, we paid each month $62.69. I get a Sprint bill today for $562.69!! I called customer service and the past month our usage was 3x the usual, but we had no warnings about going over. The rep said she had to check with financing. They offer just $150 off, and the rep said she would try our supervisor. He gets on after 15 minutes. He tried to explain how I went over. I said our usage was 3x the usual but the charge was 8x the usual. He was really abrupt and really rude and said "That's not how it works". The total call with all the holding took 50 MINUTES!!

Have been a good customer for about 10 years and keep saying I am leaving. Have been treated rudely at a store several times and on phone more.. Went in very ill when on chemotherapy and a very rude associate basically told me my situation was nothing as he had to leave Sprint to good work at this Dads ranch. Ok...I was fighting for my life, Went in to ask what I could do another time as my battery on iPhone 5 wasn't staying charged. Told them I was waiting a couple of weeks for the new iPhone 6. The associate told me I would be waiting a long time as they didn't even have specs yet. Two weeks later they came out. There is so much. I have been trying get on family plan for years and was told I could not?? I have my son and I both on plan. Finally after all these years I got serious and told Spring I was through. They put me on a plan and said I wouldn't owe for 2 months. Not true. I paid. Better than paying almost $200.00 every month but I have been lied to so much and treated rudely and will not sign another contract with Sprint just as many of my friends are not. Sprint does not care about anything but money. 10 years of lies. The only good thing about Sprint is one manager that used to be at the Grand Prairie store. He was exceptional. The last supervisor I spoke to was so rude so he did it for me and he lied, also. Sprint truly needs to learn what real customer service is. This good customer is through.

I double checked with store to see if they would assist in installing my screen protector which is still under warranty. They instructed me to order it and bring it in. I bought it in and Justin the sales rep that helped me was no longer employed there. The store manager said they never had a Justin working at store (big lie cause I spoke with Justin twice). They said they would not help me and not obligated to....which is fine...but why would they instruct me to order the replacement and bring it in is what I don't understand. Everyone at the store was rude!!!! No customer service at this location. They are not to be trusted. Everyone just be careful!!!

I called Sprint customer service March 1,2015 to have my 2 phone changed over to the new program for $60 each phone, which included unlimited text, long distance, etc. I have called twice to have the service switch and it has still not taken place. Both Supervisors assure me it will be taken care of and my home phone service will be terminated but its still on. I should only have 2 cell phones and a tablet to be making payment on.

I had sprint phone contract from 12/22/14 to 12/29/14 from BEST BUY. Returned it to BEST BUY and received return slip. BEST BUY called sprint to make sure contract was cancelled and how much. sprint rep. said 'No Charge' since only 7 days of the 14 day 'FREE TRIAL' period was used. Called sprint first week of Jan 2015. There rep said show return slip from BEST BUY to local sprint store manager. I did, He called his Boss, who agreed no money was owed. Mar 10 2015, collection notice from ALLIEDInterstate. I owe $76.55 for trial period or credit would be adversely affected! Paid money to keep good credit. This is my Husbands email. sprint wants regular payments on closed account 552714756! Impossible so far to contact sprint where they don't just hangup on Me! I am NOT paying another dime. Please cease and desist your Harassment !payment is due on 4/18/15. I guess I go to court if necessary?

My speaker when held to my ear was hardly audible. Think they referred to it as the ear piece. I have insurance and took it to Sprint corporate store in Totowa NJ. Lead rep looked at it and said he noted corrosion in charging port so I would need to upgrade or pay $150 to assurion for damage claim. Nothing wrong when charging phone or connecting it to computer. Never dropped in water and the issue is the speaker not working on top of phone. He wanted me to upgrade. Poor poor service and this is why. I went to the dealer I bought phone from who said they get a lot of complaints about the Totowa NJ store service and I should try the Union NJ store.

I went to the Corporate store in Union NJ on Rt22. where lead tech rep Victor Cancellieri Look at the phone. Said nothing about corrosion and he did not note any butalso said he could not provide new phone w/o deductable because my phone has a very small crack in screen (yep been there like a year). He however took the time to open phone and check out speaker which was simply clogged inside (dirty). He cleaned it out and it works very good again.

He did a good job where as Totowa can't be bothered I guess with service and made me want to switch back to my old carrier Verizon or try one of the others. Poor service matters. Oh it is a 2plus yr old Galaxy 3. I have 3 of them and and I phone 5 on the plan. If I had to deal with Totowa I'd switch carriers. Victors help saved Sprint a customer as I felt like I was not helped and mislead in Totowa. I could tell they just wanted to get me to upgrade.

I am having a similar problem to what it looks like everyone else is having. I purchased three phones in November 2014. After having the phones for 4 BUSINESS DAYS I returned the phones. I paid the stocking fees at that time. I paid the usage charges at that time. I was told by the manager at the store in buford ga that my account was paid in full...... In Feb-2015 I was contacted by a collection agency telling me I owed $2800. The branch I returned the phones to did not credit the phones that I turned in to my account. So at that time I returned to the store talked to the same manager that had assured me that everything was taken care of....He apologized and said he would take care of it. Then comes march. I received another bill for $345. I called and talked to customer service and ended up paying $170 for a bill that he couldn't even explain. Honestly I just wanted to pay it so I wouldn't have to deal with SPRINT ever again. So I was told at that time my account was taken care of. Well its march. Imagine, I get another bill. This time its for $280 dollars. I called again and of course customer service told me I owe this bill. I have asked for a bill to be sent to my home address that breaks down all my charges and what exactly the charges are for. I would like someone to contact me from sprint that can actually help me resolve these issues. I would hope that this can be resolved without me having to move forward with an attorney.

Charged credit card $589.32 for an $98.22 bill. When informed of their error customer service agents Justin Y, John S, and Tyler, were unhelpful and resentful. Terrible customer service experienced at Highland, MI store 536. Perhaps if they spent less time playing on their personal cell phones they may have been able to attend to the customer needs of the store. Would have given a zero rating if possible.

purchased new phone and insurance from and through Best Buy. Upon activation, we asked Sprint to make sure old insurance plan for old device was cancelled. It was 6 months later when I discovered they'd continued to charge me the insurance premium for the old device no longer in use. I offered to show them receipts from Best Buy for phone and insurance. They said it was my faulty that i didn't catch it sooner. Isn't "Theft By Taking" still a crime in this country?

I was offered a tablet, I agreed to take the offer. I explained to the rep that I was getting the tablet for my daughter to add the data block on the tablet to prevent her from going over the data usage. She assured me that she set everything up. Unfortunately after a month, the tablet that was supposed to be $15/m turned out to be $175, when I called customer care they advise me to take the tablet back to the store that I purchased it from . When I returned to the store I was shocked at the way the rep treated me, she told me that my daughter removed the block that she had on their, mind you my child is 7. From then on every month it's a different issue with my bill, they charged me $200 early termination fee when I didn't even terminate any service with them. I can't wait for my contract to be over with so I could part my ways with sprint. ANGRY AND UNHAPPY CUSTOMER!

Been a Sprint customer for over 6 years. Service and customer care getting worse by the year. Now they are saying I owe money when I don't! Do they think we are all idiots??

I am so disappointed with you Sprint. I've been with you for over 12 years. Last year, we purchased two new phone (Samsung Galaxys). One week after my husband had his, he dropped it and the screen broke. We had to file an insurance claim, and what was shipped to us with a refurbished phone. I was not happy. I went through multiple phone calls and was give a $300 credit - not happy with that one either. the bills are increasing, increasing, increasing. We have dropped calls all the times, no reception, and my phone freezes all the time and I have to remove the battery and let it cool. Now, my husband dropped his WATERPROOF phone in the water for less than 20 second and now it doesn't work. He went to Sprint (Silverdale WA) and talked to the salesperson. The salesperson said he had to put in a claim, Brian said he didn't want to. The salesman called the insurance company, handed Brian the phone and walked away. The person on the phone was talking so fast that Brian couldn't understand her. Brian called the salesman back over, gave him the phone and said "I can't understand her". The salesman took the phone, hung up on the person and said he couldn't help him.

Brian had an iphone that we previously had before we brought new phone. He asked if he could get this activated in place of his other phone. The salesman said unless you know the iphone password. Brian said he didn't. The salesman said "Well, then I can't help you" and walked away. I HATE, HATE my Samsung phones (which I am still paying on) and REFURBISHED phone didn't pass the dropped in the water test and failed AGAIN. I can't get anywhere. The instore personnel say don't call the 800 number because they are stupid and don't know what they are doing, the 800 number personnel say don't go the store, they can't help you. I AM AT MY WIT'S END. I WANT MY ACCOUNT CLOSED without any recussions OR I want this problem taking care of. This is ridiculous. After my contact expires - if I don't walk away from it first - I will never, ever, ever do business with you again!!

My cell number cannot receive calls. I call and the receiving party they cannot hear me. They call me and I cannot hear them. I entered into this contract for two cell phones (Costco store in San Juan Capistrano). The other cell phone is fine. I took the phone to your Aliso Viejo store (Appt. GFQL76C3) and they were of no help. Send me a new cell phone and I will return the defective phone.

One star is too generous. This is what I believe to be true as of today after reading a pre-formatted corporate letter (that policy requires). You have obviously chosen not to accept payment transactions by mail. Why --- to many bounced checks in collections, it allows you to automate more service, or cut back on number of employees, or oh yeah maybe AND IT IS A BIG MAYBE improve customer service. Online and by phone have been options for some time for many companies and utilities, not just yours. But if you are going to stop mail transactions you should plan for that, notify your mail customers at least, provide a transitions period. I am not going to bore you with a long tale about my customer service representative or corporate letter speak experience. Short Story: I mailed in my payment (your preprinted return addressed invoice with return envelope) and in two weeks it came back undeliverable and not able to be forwarded.

Your phone reps were clueless regarding mail service, P.O. Box pick up but were experts when it came to online or phone payment, "you don't have to re-mail it you can pay now over the phone." I re-mailed, they I think assured me someone would pick up the mail or did they now I am not to sure that they just agree to get me off the phone. Oh your corporate letter that followed that conversation (policy after all) did not address my issue but did suggest that I could make all future payments online or by phone and even provided instructions for setting up an account and of course they told me when my next payment was due and how much it was (I guess it served as an invoice since payment is due in less than a week and I haven't received a statement via the mail.

Sprint, I just don't trust you anymore. You need to review your Mission Statement (if you have one) and see of the words "transparency, honesty, reliability are mentioned in or around customer service. Excellent customer service is trumps quality product. There is a lot of quality product around these days and unfortunately not as much excellent service. You won't be trumping quality product anytime soon with me. Bye, Bye Sprint, I be moving on down the road.