Sprint Complaints Continued... (Page 8)

My Grand-daughter wrote down my Debit card number and used it to pay a $226.00 dollar phone bill on September the 3rd.When I called in the next day I didn’t get any information.I had my sister call because she has a sprint cell phone she was told that I had to get a statement from the bank that the card is issued to me with the with drawal date in which the incident happened.After two weeks I have received my statement.I need to know what comes next.I need my money put back into my new account.

I have had Sprint for many years with no service contract. Last month I got a 2 year service contract because my twins wanted IPHONE 4 s Sprint gave then to me and the minute I could not return or cancel the 2 year contract they just canceled my 30% discount. I can get a 22% discount as my daughter goes to college. But I decided if they do not fix this I will declare war on them. I will send two phones to an area where they do not have towers and they have to pay a competitor for tower usage.

I will have these phones on 24/7 to each other this will cost them large $. I will call 866-877-7137 often and daily as i am retired Military. This will cost them a few hours a day of customer service. All they need to do to stop this is to re instate my 30% discount. If is is not done by the end of April 2013 I will declare war on Sprint. Even if they cancel all my phone lines I will not stop. dishonest business practices should be punished.

I was having issues with my old phone randomly dialing numbers. I purchased the iphone 5 through contacting sprint the phone would freeze. S obi called sprint within the 14 days. They told me to take it to to a st tore to exchange it. I switched it for the galaxy 3 believing i would get it for the $99 price I should have originally bought it for on the phone . I ended up paying a n extra 35 to restock.

And now I have been told this galaxy3 didn’t receiving all text and the phone is extremely slow! I refuse to pay anymore than I should. I have been a loyal customer and feel like I being treated unfairly and have been getting the run around. All I want is what I honestly pay for a phone that works, and my calls and text.

Ditto. Had Sprint over 10 years. Regret renewing contract. Service is horrible. Customer service is a joke. Was excellent when I began using. I have been regularly overcharged, sometimes in the 75$ range. Once spent 2 1/2 hours to undue a overcharge and had to go through many poeple starting over each time. I so unhappyI am making the effort to advise ANYONE from using them. do not use Sprint!!

When I purchased new smart phones for my family a few years ago, I purchased the Unlimited Everything plan. This included Sprint Mobile Hot Spot to run my laptop. I had the function. Now I don’t. Talked to customer service ( via email – and still have ) and was told that I only had it during the “transition” period and it was removed. Now if I want it, its an additional $19.95 – $49.99 per phone, per month. If this was included in my plan ( which hasn’t changed ) then why don’t I have it? Shady business. Should have what I initially purchased. Should be ” grandfathered ” in. I got no response back from customer service.

I lost cell n bought reburished one from Sprint ,ordered on Oct 7 found my old one n turned service back in it on Oct 8 recieved new one 3 days later n activate it week later didn’t have SD card so worthless to me got sent pig to send back n did n was told not returned within 2 weeks explained everything 6 times spent about 10 hours trying to get refund n I’m fed up.have been sprint customers since yr 2000 I’m ready to terminante all 4 cells on my account if I don’t get refunod for worthless cell Yall sold

I have insurance for my phone. My battery has not been keeping a charge for awhile so I finally got around to going into the location to get a new battery. I figured I would take advantage of my insurance. The greeter(person who stands near the front and greets customers as they walk in) at the store asked if he could help me. I told him I just need a new battery for my phone because it is no longer holding a charge.

He said in a non-responsive way that they don’t have them in stock there. I said “ok, can I order one to be delivered to my house? He said: “Well, don’t think so because it is an old phone and not sure if we can do that from here…Basically, anything I seemed to ask him, he was not able to provide an answer. He also was totally aloof to the whole situation. He didn’t seem to care at all. I also mentioned to him that I’ve been having many dropped calls lately….didn’t really know what to say to that either.

At the least, I just wanted a new battery for my phone. I was/am clearly an unhappy Sprint customer and this person just didn’t seem to care one bit when I mentioned I was thinking about cancelling my contract. I just want some sort of positive response to my simple inquiries…I don’t think that is too much to ask.

Dear Sprint, this is my complaint. I returned a Sprint phone being unable to afford it. I purchased the phone 10/4/11 and payed early for the monthly fee of 103.50. It was not due until 10/31/11 but I was being impulsive for I have permanant brain damage from an accident so I am permanantly disabled. I returned the phone the 17th of October for a cheaper phone that I could afford. I was told every other day that the refund check of 103.52 was mailed to me and to call the 28th of November if it has not been delivered. I am very impulsive due to my injury and would basically call every day if not every other.

I was lied to by Dawn, Donna, Phil and Tiffany that the check was in the mail. When I called on the 28th, the person who I did not get her name told me that 48.29 would be credited to my account. I had asked the others the same question about crediting my account and they said they weren’t allowed to do it. I returned the phone for $143.80 and was credited the new phone I exchanged of 99.99. I have been lied to by this company. This is the holidays and although the 103.52 doesn’t sound like much, it’s a lot to a person who is low income and on disability.

I need to know why your company has lied to me. I used the phone for 13 cays and want to understand why I am only getting 48.29 of this amount. Please do not cheat me like you have lied to me! My family, friends and I will never purchase a Sprint phone again from a dishonest company

Sprint is a piece of junk, cant wait to get rid of them next . DO NOT GET SPRIN UNDER NO CIRCUMSTANCES. Poor signal strenght, charged me twice for the same thing 149.95 twice, after countless hours speaking to different people from Sprint nothing was achieved. Nobody cares about the customer. Sprint looses costumers on an accelerated pace, to hold to them tey will get the iPhone now, be aware before you get in any contract deals with them. POOR,POOR, POOR customer service. Dont get tricked by packages they offer. I’m in Philadelphia and in the building that I’m in I have no signal, everyother coleg of mine that does not have sprint have no problems.

This is the worst cell phone company to use .. they promise a early termination fee but renege on the their company policy when you are in a roaming area. I advise everyone who a SPRINT phone to try another provider.. The sad thing is everything Sprint states the going to due they find so other way to follow their policy… In order to get the 149.99 waived, I have to send a copy of my address of a utility and send a phone that I did not buy from SPRINT but SEARS.COM. This How SPRINT DOES BUSINESS!!!

I will pay $20.00 more dollars a month to be able to use the phone. I have a HTC touch pro 2 phone. Warining you about Sprint.

8-8-11 I called sprint. care person said I qualified for $75 off an upgrade. I told him I wanted to upgrade my phone and my wifes phone to the Photon. He then told me the price at the store of $199 and then said all I would have to do is sign a new 2 year deal. He said minus the $75 thats only $125 for each phone times 2 thats $250 plus tax. I called the sprint store in Aliso Viejo Ca. to see if they had 2 in stock.I got off work early and went to the store. I got to the store Anthony helped me and I told him about the phone call price I was quoted. He said no that $75 bucks is off the retail price you dont qualify for that yet. I said thats not what I was told on the phone. I then called customer service.

I was bounced several times and each time had to retell my complaint. They all kept telling me $75 off the retail price of $549. I kept telling them that I was quoted a price of $125 each by the original care person. I was told that it could not be honored. I asked to speak to a supervisor. I talked to a Carlos from the resolution center. I told him how I was quoted a price and it should be honored. I told him to listen to the conversation if it was recorded, he qouted me $125 per phone. He said he was going to have to refer my case to corporate and call me back in 24 hours. 24 hours came and went. I called him and left 2 messages asking what was going on. I called customer care again told the story 2 more times got another person named Carlos.

He said the other guy should have called me back and that he was sorry. He said he was going to honor the $125 per phone price but that it was too late to order the phone since it was already after 9pm and that he would call me back between 1 and 2 pm the next day. He called back and after only a couple minutes said he will need to call me back in a few minutes. 97 minutes later Angel calls me and tells me Carlos had to leave early and asked me to give you a call. He was not filled in I had to tell the story again and told him Carlos told me on the phone last night he was going to honor the price of $125. Angel said thats not going to happen you dont qualify. He then placed me on hold and said he needed to talk to carlos who just a few minutes ago told me he left for the day.

He came back and said look there is no way we can honor that price. He said there were no notes of the quote on my account and that he could only offer $75 off the retail price. I told him that I didnt think that was a fair solution and asked what sprint has in place to hold these poorly trained customer care persons accountable for giving bad quotes and bad information. He said only about 1% of the calls are recorded and that they are for training purposes only. So I said so they can tell people anything they want and get away with it.

I took time off work, I was over 2 hours late coming home, I had to ruin my anniversary surprise by telling my wife where I was for over 2 hours, my kids were both sleeping by the time I got home so I didn’t get to pray with them or tuck them in, I spent hours on the phone being bounced, I was lied to 3 times (bad quote)(carlos told me he would honor the price) and (angel said carlos left for the day.) The final offer made to me was $100 off my sprint bill if I sign a new 2 year deal and $45 buy back for each of the hero phones and $75 off retail price for each new phone. I declined because to me that is a slap in the face after all that I have gone through…loss of work, loss of family time, loss of hours on the phone, being lied to and deceived 3 times. I fully feel that Sprint should honor the price I was quoted for both phones of $125 each.

Yesterday I brought my Blackberry curve into the sprint store near my house as it was not working. Literally, the screen was black and i couldn’t push any buttons at all. So, the service tech looked at it and the girl brings it out and says,”oh it has water damage. you have insurance, but insurance doesnt cover water damage. It will be $100.00 to get a replacement phone.” couple of things, #1 I’m pretty sure that most damage that happens to phones is water damage, so awesome that it’s not covered by insurance. #2 the girl wasnt even going to dry it off before giving it back to me! #3 then she tells me I have 18 months left on my contract, um.

I’ve been a customer for over 10 yrs. NO WAY I would’ve agreed to be in a 2 yr contract, so great that they’ve put me in one. I asked how much to get out of that. She replied $200.00. #4 i have several small children, i have no idea how the phone got wet and its a pretty new phone in great condition. My options were pay $200 to end my contract, $100 for a old refurbished cell phone through insurance, 0r pay $87 for a refurbished phone not throught insurance. Nice right? That’s how they treat a customer thats been with their company 10 yrs! So i decided to pay the $87 and not go through insurance and wouldnt you know it as soon as I placed the order my original phone started working.

I called sprint to cancel the order an they refused to cancel the order. I have to wait 2-5 business days for it to arrive, then call to ask for a return package (which will probably take 2-5 days) then send it back,(another 2-5 business days) and my acct will be credited when they receive the phone back. WTF! I am sooo pissed. It may be $200 well spent to get away from them.

I would like to file a complaint against Sprint. My husband and I purchased two Sprint Zio’s in December of 2010 with the assistance of an in store representative. This store was located in our local mall and we were told these phones were reliable, fast and would suit our needs as we had previously discussed with the rep. These phones worked fine in the first few months but as time went on they seemed to deteriorate. My phone began to lose it’s GPS availability. I would drive around for an extra 20 or 30 minutes because the GPS would simply stop working – even where the signal was 4- bars strong.

I was late to three appointments because even though I left in plenty of time, my GPS decided to simply stop working. This also began happening with my husbands phone a few days after mine. Then, my phone began to power cycle after every text message or voicemail I would check, then after I hung up after calls then for no reason at all. It would simply just turn off and then on. Alarms began to go off, even when my phone was on vibrate/silent. This was not looked well upon in the meetings I was in at the time. I hadn’t even set any alarms to go off. My phone began to not ring when people would call me even though the volume was on the highest setting.

I am in real estate and phone calls are very important. It is unacceptable for me to not be reachable. Emails, texts and voicemails would come through when they wanted to. Calls were beginning to drop where they never had before. All these issues happened to my phone first and within days also began to happen to my husbands phone. He is also in real estate and MUST be able to b e reached at all times. I complained to Sprint via telephone and inquired about my options. They informed me that my only options were to take the phone into a Sprint store to be evaluated. They also informed me that I would have to pay a $100 deductible per phone.

This made no sense to me as it seemed these phones were just bad phones. Why should I have to pay for a new phone with manufacturer defects? II made a visit to the store where I purchased the phones. I explained my issues, I complained. They couldn’t help me. That store only sells phones and takes payments. They do not help customers with phone issues that THEY sold to them? WHAT? It was ridiculous. This wasn’t a kiosk, this was a full fledged store. Why wasn’t that explained to us when we bought the phones? I then took these the phones into the main store (the only one in this entire area by the way), where they kept them for 4 hours.

They told me they had “liquid damage” and that was to blame for all of our issues. I simply do not believe two identical phones owned by people who are not together during the day would start to experience issues w/in days of eachother. Our phones are never together and never around water. Whatever they did to “fix” our phones only made them worse. The power cycle has only gotten worse and applications (the major,simple ones like email and messaging) close in the middle of use for no reason. Dropped calls and calls made to us without our phone ringing is only worse. Sprint is blaming these issues on “liquid damage” that I don’t believe ever happened.

We switched to Sprint from Verizon because we were drawn to the low monthly price. I am now a firm believer in “you get what you pay for”. The service is awful, the internet is so slow we don’t even bother to use it because it is a waste of time, the GPS sometimes works,sometimes doesn’t. That is a feature you cannot afford to work when it wants to. The touch screen is ridiculous, it takes 10 minutes to type a text because your the phone doesn’t recognize the buttons your are clearly hitting. We have recently checked out the reviews on this phone and they are so bad. The Sprint tech even told me that these phones have received numerous complaints.

We are in real estate, it is imperative that we are accessible to our clients. We miss leads, sales, contacts and important, time sensitive information. I refuse to pay a ridiculous amount of money for an EVO (which in the ONLY Sprint phone with half way decent reviews) when my phone is crap. All Sprint phones seem to be crap. Slow,Slow,Slow. I am also not paying to get out of contract would promised me good customer service and good coverage. I want to let other people know that Sprint sucks you in with the cheap monthly payment but once your in you realize how bad the coverage and phones really are.

Frustrated in South Bend, IN!!

I haven’t had Sprint since November of 2010. I paid them off and got a bill the next month for texts I never sent or recieved because I had my texting blocked on purpose. Needless to say, they charged me for 5 texts. They have been sending me a monthly bill for $1.06 for the last 6 months. I called them twice and everytime, the call got dropped. Go figure. I tried my best to explain to the idiots that I’m not paying for texts that I never used but, customer service is too stupid to listen or rectify the situation. Now, TODAY, i got another bill, or so I thought.

It was a “revised version of my final bill” for, yes, $1.06! The ridiculous part is they gave me a “goodwill credit” so now my balance is $0.00. I wonder when the F-ing morons are going to figure out that I haven’t been a customer since last year. There are sooo many other complaints, I could go on and on but, I won’t. To anyone who is trying to get rid of Sprint…..GOOD LUCK! Talking to them is like clapping with one hand. That’s if you can get anybody to talk with you. I can’t wait to get my next bill for $0.00. They’re sooooo stupid, they’ll probably SEND me $1.06!!! HAAAAAAA!!!

Sunday May 15, 2011. To: Staff Sprint Customer Services. My Name is Abner Richet, today is a great opportunity for me to take my time and let you aware exactly what I have gone through with one of Sprint customer service represantative persones. I have been with this company for a very long period of time; I think I am one of the longest customers of Sprint ever since they started dealing with Cell phones business back in 1998, 1999, and 2000 until now. I have been encouraged many time in my life to cancell my account and take my businmess somewhere else.

Sprint sure has some great professional business people at the customer service department who truly know how to deal with customers and know how to take care of their customers. And that is one of the reasons Sprint is still having my business, because of these professional people from the corperarte office. Everytime I called to cancell my account they talked me out of it and provided me with some great ideas why I should stay with this company. But at the same time there can be some nasty people like Randy Miller in the Lynnwood Washintonton store with nasty attitudes that will make customers forget if Sprint even ever existed.

Sprint is supposed to provide online access to your cell phone address book or contact listing. The Sprint.com web site specifically states that access to My/Nextel Address Book Admin can be obtained by signing in to your “My Sprint” account online. You should then be able to access your address book under the “My Preferences” tab. The problem is the Web site is not working properly and no one can access their address books online as advertised. I complained to Sprint technical support twice about this issue over the last four weeks. Nothing has been done to fix the problem. Sprint simply tell you to try again in 48 hours.

Bottom line, people with physical disabilities can not use their computers to input emergency medical contact information into their Sprint cell phone contact listings. I filled a complaint with the FCC regarding this issue. Hope something is done to correct this problem.

Dear receiver, I am writing this letter regarding my experience and dissatisfaction with Sprint’s customer service. On February 25th 2011 my mother contracted with Sprint and purchased the HTC EVO 4G at 2651 Mission St, San Francisco, CA 94110 Sprint store as a gift for me, Jesus Ramirez. After my mother and I chose the phone’s plan, she purchased the phone, or so we thought. After signing the contract, the store representative (Guadalupe) told us the phone was not in stock but the phone had just been ordered and it would arrive in 3-5 days. Both my mother and I were upset because we were not aware that the phone was not in stock til after signing the contract.

I asked if cancellation of the phone was possible in order to purchase the phone somewhere else, but we were told that no store had the phone in stock and if we wanted to cancel the contract we would have to wait for the phone to arrive then cancel, so we waited. On 03/3/11, 5 days later (after my contract running) the phone arrived and I decided to keep the phone. After hours of playing and getting to know the phone, I noticed that no data was fetching on certain apps and I wasn’t able to download apps and also every time I would turn the phone off, the screen would stay black when I would try to turn it back on.

I would have to remove the battery in order to make the phone function. I went back to the store on 3/4/11 and told the manager (Fiorella Bouroncle) about my issue with the phone and let the technician take a look at it. They gave me my phone back and said the phone should be fixed. Data was then fetching and I was also then able to download apps, but the issue with the screen was still being a problem. On 3/5/11 I went back into the store and told a store representative attending me that my issue with the screen continued and she let the technician take another look at it.

The representative then said to me that if the problem continued, to come back and they would order me a new EVO 4G phone. The phone kept giving me the same problem, therefore I went back into the store a few days after and told the manager my phone was not working properly, and she said she would order me a new one. I repeated to the manager that I wanted a new phone, not a refurbished one because it didn’t seemed fair to me that the phone was defected before I touched it. The manager agreed and said stuff like that happens, but not so often, and assured me I would get a new one.

It took nearly two weeks for the phone to arrive to the store. When I went to pick it up, I noticed the phone was not in its own box, and I told the representative attending me, that I had a reason to believe that the phone was refurbished and I was not going to accept it. The representative then said the manager would be in store the following day if I wanted to work something out. I went back the next day and spoke to the manager and reminded her that I wanted a new phone, not refurbished. She said to me that indeed it was a new phone, and that she guaranteed the phone would work just fine. I was convinced so I accepted the “new” phone. Once again, I was playing with and fixing the phone to my way and my satisfaction, as I noticed the velocity of the phone was very slow compared to the previous phone I had just turned in.

I went back into the store determined give the phone back and cancel the contract before my 30 days were up because I was tired of having to take a trips to the store literally 1-3 times weekly and also to get my money back and purchase the phone in another store location (Sprint store representative told me that there was plenty of EVO’s on stock). After cancelling my contract, the store representative then told me I would have to return the phone myself in a return kit that I would be receiving in the mail. A week and 3 days later I received the return kit box and I immediately placed all the phone’s accessories inside the return kit box, except the phone because I was transferring unsaved data to my computer. Meanwhile, my mother mailed the return kit box accidently without the phone in it.

I had been really upset with the customer service I had been receiving at 2651 Mission St, San Francisco, CA 94110 Sprint store, therefore I did not wish to speak to any of their representatives, so it lead me to calling Sprint’s customer service phone line and explained to them my situation with the phone. The person I spoke to told me to go back into the store, and return my phone to the store manager like I should’ve done in the first place, and if the manager didn’t accept it, to contact him and email him back. The manager did not accept the phone, but she did order me a another return kit.

The problem now is that it has been two weeks and no return kit box has arrived. I called customer service phone line again and asked if they knew the status on the return kit box and said that they didn’t know anything about it. The representative then called the 2651 Mission Sprint store and explained to me that there wasn’t much they could do because my contract had been terminated. The phone representative suggested that I go into the store and ask the manager if she could order me another return kit box, give the manager my phone and try to get my money back from them, or make this complaint and speak to the manager’s boss and hopefully my problem gets solved….

what can i do?

I have been with Sprint in excess of two years. I have multiple sclerosis and on disability. I receive $644.40 monthly. I pay rent, natural gas, electricity and the phone company which is Sprint. I do not own a television, computer, vehicle, washer, dryer or a home phone. Doctor and pharmacy appointments are arranged via My Sprint phone as also medicaid transportation to my general practitioner neurologist and endocrinologist. I have no other income other than my disability income or hopes of regaining muscle loss with out the aid of the above doctors. Hoping to be in fiscal condition to supplement my income and live a better life.

I have made a payment all ready this month but Sprint has turned off my service and demanded $240.00 immediately. Explaining I only have $16.00 in My account and would pay a minimum of $90.00 upon the 1st of April. The Sprint representative refused any negotiation. I have a endocrinologist appointment tomorrow for a bone density test. I will not be able to keep this appointment as the medicaid transportation can not call Me to confirm and set a departure time. Appointments with a endocrinologist are difficult to be had and this test will be cancel and not reset as the endocrinology department can not contact Me.

I have been a faithful Sprint customer and have continued to be with Sprint even though My contract has expired. Explanation of My feelings of despair at this moment can not be put into words. I can not even call for any assistance from a private or public resource for financial aid to assist in paying Sprint!

Thank You,
Daniel Dunn

We have had Sprint for a year now. Two weeks ago we were told that all 3 lines qualified for an upgrade. Then we find out that the upgrade is really a downgrade. Now one of our phones fries and we go to try to do something about it and no one seems to be able to help fix it. Then off to a store to see about the upgrade and now we are told that only one line qualifies for an upgrade and it is not the line of the phone that is cooked so too bad so sad for us. Sprint you claim to be the nations best. I have seen your Sprint CEO on tv commercials and heard him on MRN radio claiming to be the best. Yet your customer service is so far below average that you have us ready to choke someone.

Your Sprint reps are rude and have listening problems. Also all you seem to do is tell people what they want to hear and then do the opposite. Oh and let’s talk about the fact that now you are going to gouge everyone 10 dollars a month per line for some upgrade fee. This is absolutely ridiculous. We switched to you because of all your promises of great rates and great service and now you just plain suck. Get with it Sprint and start treating your customers right. I feel like reporting Sprint to the FCC and the BBB for all your crap.