Sprint Complaints Continued... (Page 10)
739+ reviews added so far. Upset? Call Sprint corporate: 1-800-777-4681Case# 9737969042 - in process
My wife's cell number has been hacked with long distance (international) being made to South America, Columbia in the amount 225.47
which didn't made. We been with Sprint as of 2002 and back then I do remember I use to have issue with long distance that was never made by me I called CSR they were very understandable and they trusted my info and voided the fee but now for some unknown reason they don't trust customer complaint. Why? Is the work of evilness, greed and fraud? We live in a world of high tech computer and computers being hacked everyday and Sprint doesn't agree with me.
Please in the name of God, please correct my billing as she did not make those calls.
God Bless,
Mark
My wife and I was in Sprints North State St., Orem Utah Location and signed up for the Sprint Flex next evolution lease program on Oct 7th. We was promised we be paying no more then what we was paying then, which was $134.00 a month, for 2 phones. Now we paying $168.00 and $166.00 the last 2 months. Now we being told we wasn't eligible for this discount and Dallin Englund the Retail Consultant won't even call us back. I don't even call this customer service. It would seem I don't have a contract with Sprint since they don't won't to honor there original agreement. This isn't even the same great company we signed up with 2 years ago. Based on there star ratings looks we not the only ones that got screwed over. Just remember what goes around comes around!!!
Ive had several problems, I have been directly lied to promised callbacks and not gotten them. I have been with them 8 months and i regret ever switching carriers. Sprint had a promotion 90 dollars you get 5 unlimited lines total also i got a buy one get one free on my Samsung galaxy s8 plus So ive called in several times wasting many lunches at work were i should be relaxing because they did not give me the promotion as promised ive been paying for my lease on the 'free' phone. Ive been overcharged on my bill the whole 8 months ive called several times and been told my plan has been changed to the right plan and it was not. Now ive missed almost the whole promotion They gave me a 250 dollar credit but still have not fixed my plan as promised. To make matters worse two days after joining the tower by my house broke and there were endangered birds hatching on the tower so they stated i had to wait for them to hatch. it has been 8 months with none of my three lines having data at my house i finally had to pay 600 dollars to have WIFI put in my area now i have a monthly wifi bill on top of it all I'm out about a thousand dollars and tons of time. and now it looks like i just want credits because of all the mistakes they have made that ive had to call and try and get resolved still have no data on my three lines and i get lied to everytime i call and there rude I cant wait for my contract to be over Worst phone carrier ever !
I have been a Sprint Customer since 1995. I recently upgraded my Samsung Galaxy S6 Edges ( I had 2) to Galaxy S8+. The initial call took over 2 hours where they promised me I could get the 2 new phones plus a “free” tablet for way less than I was paying now under the “Unlimited Freedom Plan”. My bills were running between $185 and $228 a month for who knows what. I have not been able to do anything on my Sprint website in over 3 years and no one has been able to help me get back on. Since I have paperless billing I have no idea what I am paying these ridiculous prices for. But they told me I would be paying roughly $185 for the 2 phones and the tablet. I went ahead and purchased the phones and told them I would call back about the website issue because I had a headache trying to deal with accents and being on the phone for hours.
When I finally got over the trauma of the 1st phone call, I called back trying to get my website fixed. It told me I don’t have permission to make payments or make changes to the account without the permission of the account owner (ME!!!). Once again, the sales pitch started when they asked why I hadn’t taken advantage of my “free” tablet for my second phone. They sold me another “free” tablet for another $8 month and reminded me they would change my plan to the Unlimited Freedom when the November billing cycle started. Still had not fixed my problem and gave me a number to call to get it fixed. This call took 1.5 hours and once again, I had a headache when it was over. I called the tech support number they gave me and those people, thankfully who I could understand, said that department would help me set up my phone, but had nothing to do with web issues. Another waste of time in my life I will never get back.
My old S6 had fallen out of my pocket and the screen had cracked so I went to a Sprint store and spoke to a person in person and was told I only owed $80 per phone and so I decided to keep the old phones. Thank God for the people at the 132nd & State Line store for maintaining my sanity and giving me a brief straight forward answer to that issue. So when my November bill showed up, I figured I owed $406 because did not send the old phones back and that was the $160 I owed….
Until I received my DECEMBER BILL!!! That bill is $490!!! I immediately got on the phone with Sprint customer service and found out the plethora of lies I was told by the previous 2 reps.
1. I was never put on the Unlimited Freedom Plan, which would have saved me about $80/month
2. I was charged a down payment for both phones, totaling $350, I was never told about. They had told me NO DOWN PAYMENT!!!
3. The “free” tablets weren’t free. They are $8 month. The SERVICES are $33/month in addition to the $8 I was told about in the sales pitch
4. Under the new plan, my bill will be $250, not the $185 promised, which I guess looks AWESOME now since under the old plan it was going to be $330
Needless to say, I know this is big business and like all big business it’s about scamming the consumer out of as much money as humanly possible without getting them to move to a competitor but the blatant outright lies told were appalling. Like I said, I have used your service for 20+ years while in the military and overseas because I thought it was fair. You used to appreciate my longevity whenever I logged in or called. Even when you moved your customer service department overseas and it became abysmal at best, I hung in there because I thought Sprint was worth it. Now I’m pretty sure there is a better deal somewhere else. Hell, ANYWHERE else. There is no service anywhere worth $500/month. Don’t know how you’re laying off people when you’re raking in that kind of cash.
The rep today finally got me moved over to the new plan. Or so he says. I guess I will find out on my next bill. He also broke my bill down to the gnats ass for me since I STILL can’t access the website and have paperless billing. Maybe one day someone will be able to get that fixed for me. That phone call only took 30 minutes. Maybe because he knew I was pissed, maybe because he couldn’t sell me anything else…
I can’t express enough how completely DISSATISFIED I am with Sprint at the moment. I want to vomit whenever your commercials come on TV. You can trash this email if you like but I will be sending a copy to your CEO and the BBB anyway so it will not end here. Have an AWESOME day! And Merry Chritmas!
Rochelle Vann
520-236-9559
The person who is NOT the owner of this account
Have called sprint 3 times to unlock old phone I gave to friend. So far they have unlocked 1 phone twice ( I own 4 phones with sprint) and who knows what other phone. I haven’t been as pleasant with these people as I should have, but when you purchase a product that you can’t truly have, its agitating . Ever since I had my phone unlocked the first time my hotspot gets used up within five minutes along with my wife’s and two kids we have been having nothing but problems after we requested the first unlock. These people (customer service) are very unprofessional
this is the worst company I have worked with when it comes to customer service. They rank real close to xfinity.....
every time I call them, i waste 1 hour and still dont get results. I fired sprint 2 months ago. went with verizon... they atleast try...
Now sprint is running me around about my last bill. I cant log in. A called twice " 1 call 1 hour"........ they keep telling me they will send me my last bill in the mail. Today I got a Collection agency alert:!!!!!! oh my god. This company is lost..... They have my address. when I call them, they ask me the same questions over and over. Why cant they write information down. I cant wait for this to be over. was with sprint for 10 years. I wonder why i waited so long to change.
I am asking for my refund from last 1 year of 345$ and when i called today there employee misbehave and tild me fuck off
I have been trying for months to get a problem resolved that no one at Sprint can give me an answer to. I have now been charge over $1000.00 in a few months due to a mistake on the company's part.
We have had a Sprint Spark Capable 2.4 GHz and 5GHz Dual Band Wi-Fi for many years and has worked fine with no overage fees. We have been having problems with it, so called Sprint and was told it needs to be replaced.Spring no longer makes that model but they sent a replacement for what we had to a Sprint store for me to pick up, which I did.I had asked for something that was what we had before as we were happy with it.
We set it up and received an extra $500.00 on our next bill for overages fees, which is insane. Called right away and was passed on from department to department with no one understanding what to do. Promises of being called back did not happen. Have done this many times since the first bill and have spent many hours on the phone to fix this and still no one knows what is happening or will not call back. This is by far the worst customer service I have ever encountered, all the while they are still charging me for a product they admit was not what should have been sent to me and promises of not being charged.
I would like this resolved immediately . No one on the phone and through being handed over to so many people who have no idea what to do is it for me.I do not understand how anyone cannot fix a simple problem and still keep on billing me for an improper replacement.
Thank you.
Well I called last week to have the number 4726 on my plan shut off immediately and I knew I had to pay for the balance left on phone. She told me everything was taken care of. Rep told me I would not have to pay that until Dec. I go into pay my bill yesterday and see I am past due $195 and my total bill due Nov 9 is $438.20. I go online chat and if you check my record you will see the conversation and my frustration. If you read the entire chat I was reassured I was not past due anything and I would not have to pay the phone balance until Dec. It is still showing as due by Nov 9. This rep tells me 4726 was not even turned off yet. And I paid $238 this morning and it still stated I was past due. I have been a very long term sprint customer and I am sorry to say that your customer service has really slipped. I am told one thing and another thing is done. Every time I turn around I owe more money. Your company really nickels and dimes you to death. When I leased my phones I was told once the last payment was made on the date you state, the phone was paid in full. Now I have two lines I am going to shut down but I cant do both right away because each one is costing me almost $200 extra from what I already paid over the last two years. This is absolutely ridiculous. Unfortunately I am no longer able to recommend Sprint to my friends. How can I possibly defend all of this??
Been a Sprint Customer for at least 10 years. Inquiring about if Sprint has a plan matching T-Mobile for age 55 and older, two lines at TOTAL COST INCLUDING TAXES AND ALL FEES of $60. Been transferred, put on hold, told T-Mobile does not have such a plan, etc. Have asked for Retention or Loyalty Dept which gets me put again on hold.
I am a loyal customer who has reached a point where I am prepared to change carriers for no other reason than your "customer care" is a misnomer.
Would like a return call from someone who is knowledgeable and has authority to address and resolve issues without putting me on hold.
Thank you, Tom Magnuson cell (206) 909-1476
Called in to tech support to figure out why for the past 2 months my phone has been beeping as if I'm using speak text & why my phone keeps buffering when I have unlimited dat or use Wi-Fi in the house. Upon doing so tech support provided me with a # to enter & after entering that # my phone went dead. Not dead as in it died. Dead as in I was no longer able to receive incoming calls or texts or make any. Was on the phone with the lady in tech support for over an hour. Had to call you all back on my son's phone since I was not able to use mine & couldn't even call you all from the phone. After her not being able to assist & not knowing why the # turned my phone off she xfer me to sales or upgrade for they can assist me with getting another phone without going to the store or paying anything since again I just had a working phone an hour ago. Long story short, rep was rude did not listen & her sup was no better since she refused to get on the line & take the call & told her don't xfer me & told me what I was going to pay. I have the rep name & ID # & after 10 min. she finally gave me her sup name & after another 10 min she finally gave me cooperate # although she though I was slow & tried to give me the # to a local store. No good customer service, no credit offered just nothing & it was you all fault. So this will not be the end, I will take it as far as I need since I still have no phone thanks to you all tech support
Yes for two day and roughly 20 diff support techs and actually being cussed at by your people and even going to a store and showing them proof still nothing I’m filling complains with bbb fcc FTC and the attorney general because of he way I’ve been treated and I’m due and upgrade and have the proof on my sprint and they are denying me my upgrade I’m leaving you’re services and going to verizon
chat id 74572603265516252
on 10-12-17 at 21:08 I contacted sprint through the chat option on the website. I had recently been in a car accident and was temporarily out of work. I had a payment arrangement set up for the 13th and i knew i was unable to fulfill it so I was looking for information on what i would need to do continue my service.After a long wait i was informed that there were no options to extend the arrangement. I said i understood but would still like to speak with a supervisor,. after 31 minutes and requesting to speak with supervisor 7 times and being denied to be transferred 7 times i recieve a message that was another customers information payment arrangement including their full name BAN number and PTN number. Followed by a message that said "please disregard my last statement" The very next message says "HI my name is Fritz from Finance how can i Help you?" this is after i have spent over half an hour chatting with Fritz about my issue? I responded i have spent half an hour trying to resolve my situation with you but the fact you are sending me another customers personal info shows me you are too busy to help me and for the 8th time im requesting to speak to your supervisor. Again i was told they dont offer supervisor assistance. I said i understand you have said this multiple times and for the 9th time i would like to speak with a supervisor. I was again denied to be transferred and assured that i was the only customer she was helping for the last 30 minutes, and the personal info she accidentally sent me was a previous customer.Again i was told no, I said after over half an hour chatting with you and my issue is still not resolved i need to speak to a manager! making the10th request to speak to a manager. I explained i have been a long time sprint customer and i understand a supervisor cant help me with an extension i am still very upset about the conversation and would like to speak with a supervisor, making this the 11th request. I was then told someone would contact me within 72 hours. At this point i had spent an hour waiting to speak to a supervisor knowing my phone will be disconnected sometime today yet after 11 request for a supervisor im told one will somehow magically call my disconnected phone within 3 days. I stated that was unacceptable and for the 12th time i was requesting a manager.. I was finally transferred to Maden V who explained that its normal for them to talk to multiple people at once and sometimes the wrong persons info is sent to someone. not only did the first rep completely lie saying that they only have one customer at a time but the Manager didnt seem to have an issue with it happening. The supervisor was aware the complete chat between myself and Fritz and then she asked if i could clarify what my issue was. Im sorry but any manager should recognize it taking a costumer 11 request to even speak to a manager is a problem. the fact i was giving someone else's personal information is a huge problem, and that their employee lied about not working with other customers is a problem, Her only advice for me was i stil have a 2 year contract, so I am stuck with a company that has zero respect or value for their customers and completely lied to me. So after an hour and a half wasted i missed out on family time with my kids so i could, be disrespected, denied discussing my issue with a supervisor 12 separate times and treated like i wasnt important enough to be listened too.and on top of all of it my original reason for the call was never addressed or solved, Is this really the way Sprint finds an acceptable way to treat customers?
I have been a victim of fraud by a Sprint representative who added a third line to my service and mislead me to believing that she was sending a replacement phone for my son who lost his phone. She stated that I did not have to go through the insurance company and that she could easily handle the matter. This issue was explained countless times to representatives and managers. It was resolved twice only to have the fraud department go back and put the charge of the line cancellation back on my bill. I did not ask for a third line and should have never been charged to cancel it. I have asked numerous times for someone to go back and listen to the recording. I have not been successful in handling this matter so I left Sprint and went back to Verizon. I would prefer to stay with Sprint but the blatant disregard for the fraud committed by your employee and the fact that they are charging me for the fraud she committed is beyond me. I have made so many attempts to resolve this and my last resort is to send a letter to Corporate.
SPRINT is the worst customer service provider of any type that I have ever worked with. They will charge fees that are not valid and absolutely refuse to help you resolve them. When you call to work it out they hang up on you, transfer you to a number that doesn't answer, give you a non-working number to call, and put you on hold for an hour and never come back. They effectively HIJACK their customers and hold them to a one sided contract, knowing that if you cancel a payment they will stop your service and damage your credit rating. Pay a little extra for Verizon or any other honest company and save yourself hours of frustration. Honestly, SPRINT is where the consumer has no rights!
I must congratulate you on your new business model -- extortion and blackmail. Doesn't do much for customer relations, but it does pad the bottom line.
Signed a two-year contract which has expired, tried to cancel. Spent literally hours on the phone and days running around to various Sprint offices; paid off phone, etc. Sprint still will not release my number, claiming I owe a month's payment.
Interesting fact -- the payment was and is still not due until October 8th. So now I have an iPhone, purchased from you, that I cannot use and will never be able to use unless I pay your ransom demand.
I don't expect much in the way of relief from you, since apparently all of your employees are no doubt following your instructions.
I do expect that you will respond to my complaint to the Arizona Attorney General. I've also filed a complaint with the FCC. I'll drop a line to the BBB and warn all of my Facebook friends to steer clear of you and your promises.
Can you hear me now?
Hello,
I have detailed correspondence, complete with exhibits, in a pdf (which is not a file format supported through this complaint platform). Because no one at the corporate store or at the third party store or online or anyone at the customer service number has really stopped to take a look at what we have been trying to bring to everyone's attention time and time again, I am sending this to everyone. I don't know who will actually take responsibility or step up and actually listen to what we are trying to say, but I hope that someone will do so in order for everyone to move on.
Should you have any questions, please feel free to contact me.
Regards,
Amy Envall
407-373-3028
envallnanb@aol.com
Called on 9/12 and then had to follow up again on 9/20 only to find out the person I spoke to did not do what he said.. Now I owe more than I was told. I have spend almost 2hr on a call & 1hr on online chat. CUSTOMER SERVICE IS HORRIFIC. I am not sure how I been a customer with them for over 20yrs.
Ref 742629682189454375
this is the worst phone company ever. I have been a member for the last 10 years and I was treated awfully. I spoke with several representatives and was hung up on twice. my bill was suppose to be fixed several times and every month no one could find the notes from the last transaction. I was denied the right to speak with a supervisor and again was treated as if my loyal services did not matter. Not only Is the customer service awful but the phone service is just as bad. If I could give zero stars I would.
I just bought the note 8 phone case and glass protector and the glass came defective and they won't give me another one or a refund. They're expecting me to order another one and pay out of pocket for their issue.
Progression:
1). For my 6-20-17 to 7-19-17 billing period I incurred $497.71; wherein I maintain I did NOT accumulate high such usage.
2). On 7-31-17 I cancelled my account. (acct.#235428309)
2). On 8-30-17 I submitted a formal FTS2001 Dispute Form to Sprint's Billing Dispute Team, via certified mail..
3). On 8-31-17 I also faxed the above noted Dispute Form to Sprint's Dispute Team, as a follow-up.
4). The dispute case is currently open..
5). Problem--> I keep receiving Past Due notices from Sprint's Billing and Collections Dept., with warnings that if I don't
remit past due payments as soon as possible, my debt will be referred to an outside collection Agency..
6). I explained my open dispute status to 3 different reps. (on 9-8-17, & 9-14-17) from Sprint's Billing & Collections
Dept., without any resolution.
7). On 9-14-17, I Mailed (certified) a copy of my Sprint Dispute Form, to Sprint's Billing & Collections Supervisor,
again explaining my open dispute case situation, along with a request to stop sending me dunning notices and
to not refer my case to an outside collection agency....(pending dispute resolution).....
9/11 I call Sprint with a simple question, what is the process to upgrade my up-gradable phone, the gentlemen that answer did not know how to help me, gave me several wrong answers, I then requested a supervisor and went back and forth with him for 30 minutes and he was giving me the wrong around all this time, he then place someone on phone name BEA she said she was a supervisor, when i press her for some form of ID# and told her that she was not a supervisor, she admitted she lied but also would not transfer me to a supervise. at the 60 minutes mark CAMS ID#165392 came on line, when I go to confirmed the number I change one number the 3 for a 6, and she confirmed that that was her number, off course this seal the situation for me, for some reason 3 people at sprint were initiating some kind of cover up were none was needed.
I am very disappointed with Spring, concerned with the people that represent you, my question was so simple, why lie so much? why could i not speak to a supervisor? Before I transfer to Sprint I had been with TMobil 18 years, I change because my family change to you, I am seriously reconsidering leaving Sprint at this moment.
Is there a reason that I could not speak to a supervisor? are your employees being threaten or punish if customer asked for one? what happen here?
MY question was simple, what are the steps to follow to upgrade my phone, this was all I was looking for, the first answer went from "you need to pay for the old one to having some rep assume false identity and pretend she was a supervisor, why? my number is 915 240 1783
Have been a loyal customer for over four years. I recently was a victim of theft and had my phone stolen. Since getting a new phone I have been victim to over charges, unknowingly having my plan changed, and having my service cut off entirely due to fees that Sprint told me would be waived due to mistakes on their part. They have since resorted to telling me multiple times that my issue would be taken care of, which has never happened. The customer service includes longer than normal wait times, rude representatives, and managers who can't really do much but say they will, to which nothing happens.
I have a damaged device. I'm unable to give pin created upon purchase, although on have verified all other security information. Asurion suggest Sprint customer verify info, after doing so they want to send code to phone. Screen is broken.
Two days with no customer service, giving no options or customer care. The phone was a gift to grandson Atlanta, Ga, I live 150 miles away. I am now having to travel to show picture
Identification. Please send this horror by allowing me to have my contract honored and treated like a valued customer.
I'm going to 1925 Peachtree Rd Atlanta location.
I honestly would provide no stars if possible. I have just experienced the worst customer services in over 10+years with spring chat. I was denied assistance for service and denied information of contacts I requested. I was denied a supervisor to speak with as Requested and also denied the complaints department as requested. I sat on sprint chat for over an hour to deal with a 3rd grade level employee. WORST SERVICE EVER!!! I will be looking into other cell phone providers. ENough is ENOUGH of crappy service!!
On September 2, 2017 @ 6:21pm I called Sprint to get another line added and upgrading one existing line on the account. The customer service rep. that initially took the call was great. She was pleasant and warm she kept me informed of everything she was doing in the process. Everything was going well until there was a charge showing on the account that I owned for a lease phone. I explained to her that I nor this line have ever leased a phone. She transferred me to another department that was suppose to fix this problem. Once I got on the phone w/ this department (escalation) , she was absolutely no help she did not wanna listen to the situation she kept telling me there was nothing she can do. Once I got tired of going in a circle w/ her and ask to speak w/ someone else she refused. I was then transferred to retention. This lady was no help and she could not explain to me what this charge was. So I was again transferred. At this time I had been on the phone for about 2 hours. I ended being on the phone for two hours and forty-four minutes. In the end I was hung up on by you guys with out the problem being resolved. I have been with Sprint for over 10 years. This was the worst customer service experience I have ever received from any company. I still was not able to upgrade my line nor could they explain to me what this charge was. I took a picture showing how long I was on the phone. If I don't get a response on this situation I will post my experience on social media.
I went to the Sprint Store 8180 Park Lane STE C349, Dallas, TX 75231 September 3, 201, the next day and Anise Garrett listen to my situation acknowledge my frustration, responded with " I will take care of it I don't know how long it will take but I will get this fix!'' She didn't argue with me she didn't try to be right she just focused on the problem and handled it. the time spent waiting for her to handle the problem was no problem because I felt that I was good hands. She fix the problem and I am so grateful to her because the two hours and forty four minutes on the phone with Sprint is time I cannot get back and was wasted because nothing was resolved AND I was hung up on. But Anise smiling face and can do attitude even though she wasn't feeling well is the reason for this email. I have never written a complaint letter but it more of how great Anise was compared to the phone customer service I received. I hope that your company acknowledges her in some way beacause she deserves it. I will be checking in to see if she was recognized for her amazing customer service!!!!
I call to talk to someone about the two I phone 7's and the way they are used. The person could barely speak english I asked to talk a supervisor and she refused. I told her I was a customer and been with Sprint for 20 years she still refused my request. I will start tomorrow looking for a new cell phone provider. Jeffrey Lindsay 330 620 0307
My name is Michelle Moore, I Just had the worse experience with Sprint. After being a loyal customer for over 15 years, have been with Sprint for 15 years and I am so frustrated. I plan on porting my services to another carrier. Before I ported my number, I tried to resolve the issue. They cancelled my services erroneously after I ask them not to because I had planned on porting my number to another carrier. I was livid. When they cancelled my service on 7-25-2017 the insurance was cancelled. When I restored the services the next day, they neglected to advise or tell me I no longer had insurance on my cell phones. They told me all the services I previously had on my cell phone before the service was cancelled would be the same services when I resumed the service. I was never at any point told that I no longer had insurance. I didn’t find out until today when my phone was broken and I called the insurance company that when they previously cancelled my service. At no point was I informed that I did not have insurance nor that the I had to tell them I wanted the services resumed. I told them that is not a good way to do business. They didn't advise of the change, that I no longer had insurance on my phone. So I noticed that the rep I was speaking to didn't have the power to help me.
I spoke to a supervisor and found that they have very little latitude to assist a customer. Their customer service agents tell you something different each time you speak with them. And some are just rude. I ask for another supervisor to escalate and resolve the issue. I was told the supervisor said she did not want to talk to me and what the representative said on the phone goes. I demanded to speak to a supervisor, the rep had me on the phone for about 5 minutes and said the supervisor said she was busy and would call me back after 6pm central standard time, UNACCEPTABLE. I was told I had to take up upon myself to call the insurance company and see if they would add my insurance and back date to the date my services was cancelled. I ask her it was their error, why is it my responsibility to correct or rectify their error. She stated then there was nothing else she could do.
Bad business. Generally they have been disappointing to me when I have any issues with our phones. I will be canceling my line. Do not recommend Sprint for those searching. I will also be forwarding a copy of this letter and complaint to the Better Business Bureau and FTC.
My Sprint customer service experience has been a complete disaster and the customer service personnel incompetent at every level. In my futile effort to change service from one phone (iPhone 4s) to a newer phone (Samsung Galaxy 5s) I have been repeatably timed out on the website, abandoned by the store clerk and lied to by the phone service order.staff. The website declined the SIM ICC ID 8901010008867341358Fas invalid. The store clerk informed me the old Sim card is not compatible and that I would need a new one which they did not have in stock at the store. He then said he could not access the website to order a new one and walked away to help another customer. I called customer service where, after an hour of being "researched and transferred" I was told on Friday, August 29th that a new Sim card would be shipped by expedited overnight delivery with arrival on Saturday or Monday. On Tuesday, having not received delivery, I phoned to check delivery status and was informed that no order had been placed on Friday and no shipment was in process.. I received sincere apologies, was told the "agent" had not followed Sprint procedures and would be counselled and was assured a shipment would be expedited with overnight delivery scheduled for order # DM14-0-32792354. I was advised that a UPS tracking number would be listed at www.sprint.com/order to check on shipping status. Today UPS reports no record of tracking number 1ZX8W9201320778614 as listed on the Sprint order. Obviously, I have no service on the phone and no idea when, or if, I will have service. I will be registering a complaint and filing a claim under the Texas Deceptive Trade Practices Act which requires me to notify you, in writing, of my complaint. Please consider this message as notice of future filing.
I had an S7 Edge on lease since June 2016 and then received a call from the sales department at Sprint letting me know that I could get the new S8. I agreed and then received the S8, I was going to mail back the S7 however thought that perhaps my son would like to upgrade his phone to an S7. I contact customer service a couple of times and also inquired at the Sprint store in Des Moines what the buyout cost would be. Everyone indicated that the buyout was $160.
I recently received by monthly bill and there is an additional $335.50 charge on the bill. I immediately called Sprint Customer Service and they informed me that the buyout of the phone was $160 but due to the fact that I hadn't completed my lease and kept the phone they considered that breaking my lease. NO ONE every said anything about needing to pay off the balance of the lease when I requested what the buyout for the phone was.
I am not at all happy with the response nor the way I was treated, plus I have an additional $335.50 to pay. They didn't want to negotiate and when I requested to speak to a manager I was told they were too busy to field my call. I asked for a return call within 24 hours, it has now been 48 hours.
I have been a customer of Sprints since 1999 with 4 phones in my name with an average bill of $250/month. I will be leaving Sprint to go to Verizon which will occur the first week of September if this doesn't get handled. You can contact me at 515-991-6125 or email me to discuss a resolution to this issue.
I have made about 10 calls to sprint customer service and the corporation, NOONE AT SPRINT seems to follow through on anything. I have documentation where I have been on the phone in the last month at for 6 hours being transferred from person to person. I do not understand why if there was a promotion being offered for Samsung 8 that the representatives are not aware of. Just know I spend a lot of money for my phone lines and I am not pleased. You will no longer hear from me I will file a FCC claim. Thanks
I feel the need to go on record on how angry I am with your corporation at this moment. I've been a customer since 2011 and have kept to my side of the contract by paying my bill on time every month. I shouldn't be surprised that as a corporation you are unable to say the say.
This began on or around August 21 at 7:50 pm when I called to upgrade my phone. I spoke with one of your representatives, Asia and we spoke about the Samsung S8, which she said was approx. $31 a month, that is when I told her there was a promotional price of $15.63. well we continued and I signed a contract for $31, when I asked her about it she said it was purely for record keeping and rest assured by bill would reflect the $15.63.
Flash forward to yesterday, August 28 when I called your billing office, I did that after visiting one of your stores to have the info transferred from the old to the new and the rep there told me that the $15.63 price would show up in two to three billing cycles, well in speaking with the billing office I was told that I was not getting the discounted price. I asked for a manager to call me back, and to my surprise none called, that's when I began to get angry. I called again when I reached home yesterday as I wanted to know if I could cancel my contract, that's when I spoke with Jennifer who informed me that if I read the fine print on the ad I would see it was for new service. And during this conversation I asked Jennifer what could we do to work this out, guess what her answer was, NOTHING. She recommended I return the phone as corporate frowned on what I was asking for, even thought the notes from my initial discussion do not state I'd get it at $15.63 they did state that there was a discussion around the price. Now I'm very angry. No I did not see that but I spoke to three of your representatives up to that time and NOT one thought it important to NOT LIE to me. Well anyway, I'm sending the phone back as I refuse to give you $31 a month, it's the principle of the thing. I am beginning to think that you like Wells Fargo push and endorse your employees to lie to gain market share.
I've never encountered this in my life where a company refuses to work with a customer, much less one who has been with them for years. You the corporation lied to me, Asia is your representative and speaks for you and then to be summarily dismissed by the other company representatives I spoke with shows a complete lack of respect for your customer (s).
I will no re-read or edit this prior to sending but I am sure you get the gist of it. I wonder if anyone will call me back now that I've contacted corporate. Let's see what you really think of me and the masses!
I called March 31 to order (1) I-Phone for my son. After over an hour and 5 people later I completed my order. The sales person wouldn't complete my request without me allowing them to mail me (2) free phones. I explained that I had (3) kids and (3) phones and I had no need for additional phones. She/He assured me they were free no strings attached and that my monthly bill would never go up at all. I said "Fine whatever mail them I will stick them in the drawer of my desk" (where they are still sitting to this day still in the boxes). I made the sales person say "Mr Wilson I promise your bill will never be affected if we mail you these phones you will never incur fees, charges or otherwise the phones are 100% free" . Needless to say I paid them $1,200.00 over the next 2 months then recieved a bill for an additional $1,000+ so I look at the bill and I'm being charged additional line fees! Approximately $45 per month per line lines that have never been used and I didn't know I had! In addition I was promised my bill would be $146 per month WITHOUT auto pay and my bill was over $200 a month! I called at least once a week for the next 2 months and each call they said they would "Do a tape pull and listen to the conversation and call me back" This never happened and I refused to pay the incorrect bill. I have since switched back to verizon and they have placed my account in collections. I have spent so many hours on the phone trying to resolve this (usually with someone who barely speaks english) and I am getting nowhere. I sit here now still awaiting the return call they promised me 3 weeks ago.
I have been completely unsatisfied with Sprint Customer service since I upgraded my phone to the new I-Phone 7 a few months ago. The store manager talked me in changing my plans and upgrading my service because it would "lower my bill". I changed plans, got a new phone and to my surprise my average bill is about $60.00 more a month.
On Nov 25th, I received an e-mail stating that I could "add a line" and get a free TV. I went to the store to sign up and was eventually told that I had to buy a phone. I called the corporate service and was put on hod for about 15 minutes before getting disconnected. I waited over two hours and no one called me back (Spring has my cell number but apparently no one cares).
I called again about 3 hours later and was being helped by a Sprint representative who asked to put me on hold while he checked my account. Again the line disconnected. Again no call back. I called a third time and spoke with yet another representative who want me to explain every thing again. I did not feel like it and asked for a total to exit my contract. Sprint has some serious customer service issues and will definitely look into changing carriers who cares and will provide quality support. I hate doing this since I have been with Sprint "forever"!
I recently opened an account with Sprint with two ( 2 ) new phones and number's. I gave one of the new phones to my niece Brandy who was in an abusive marriage where her husband would slap her around, among other things, when he got mad. My family members in Texas helped her escape Jason Gibbs Residence while he was at work.
Jason and Brandi lived in a Class - C Motor Home right next to Jason's parent's. She cannot file for divorce until December. Jason also has a Sprint account. Jason texted Brandi at her "new number" asking her just what the hell was she doing going down to Sprint and purchasing a new phone.
It is very unbecoming of Sprint, or a local employee, to track Brandi and provide this information to Jason. Before you say that would never happen listen to this - when my family picked up Brandi and her stuff they went straight to a lawyers office in Cleburne, TX where Jason's mother grew up. After leaving the lawyer's office, and before they could get out of Cleburne, Jason's mother was on the phone asking Brandi if she was filing for a divorce. That family is connected in that town.
I signed up for an installment plan for an iPad Pro 9.7 around July of 2016. Unfortunately I did not opt in for the insurance on the device thinking I would take good care of it and use it for business and some personal tasks. about 4 months later, my two year old daughter got a hold of it and it fell off the table, bent at the metal housing and shattered the screen. I called customer service to see what my options were, not being hopeful for much but still giving it a shot. the first rep said that my "option" was to pay the full balance and then be eligible to upgrade, which basically means I pay the remaining balance of over $600 and then purchase another device in full or go on their installment plan.
I obviously wanted a second option (which there was none) the rep said she would transfer me to the account services department. After being on hold for 33 minutes I finally reach a rep and after explaining everything over again, she gives me the "option" saying that the only thing she can do. I've been a Sprint customer since 2004, have 5 phone lines and this tablet line, pay about $400 a month for services and the best they could do is have me choose between one middle finger and the other. I even asked the rep, so my choices are to pay the balance in full and upgrade, or continue to pay the $30 installment plan on a broken iPad, so either take the middle finger on the left hand or right, those are my choices?
To which she replied "yes" then proceeded to jump back into her script of "is there anything else I can help you with" I asked for her name, Johari, asked for an employee number to which she said she didn't have one, so dare I ask for her last name, and asked which call center she was housed in to which she replied North Carolina. As soon as my contract is up I'll be taking my business elsewhere. This company does not know what loyalty is even if its right in front of their face.
I was switched from paper billing to paperless email billing without my knowledge. When I didn't receive my bill I called to inquire. I was told my account was in good standing and I should receive a bill shortly. A couple weeks later I received a text saying my service was discontinued due to non-payment.
I assumed my bill had gotten lost in the mail and paid it by phone. Then when I didn't receive my next bill I called customer service and was only then told about the paperless billing. I told customer care at Sprint that I never authorized that and was switched back over to paper billing. I was never sent a bill again and received a text about my balance. On 10/13/16 I called CS again and told them I'm ready to ditch Sprint and use another carrier.
The support rep was able to lower my bill and promised the paperless billing snafu was corrected. I have not received a paper bill in the mail and today I received a text saying my bill must be paid by tomorrow 10/24/16. I tried calling Sprint a few minutes ago but the wait time was about 14 minutes. I am tired of this issue not being resolved. It's too much work to continue and if it's not resolved immediately I will take my business elsewhere.
My Sprint iPhone 6plus, I dropped and cracked screen. I called customer service and I am positive they are schooled in giving truthful information to customers. So a women answered I proceeded to explain my problem. I dropped my apple phone and the screen cracked. I then told her 3 weeks prior my phone was stolen or lost. I had to pay 200 dollar deductible.Understood. So I said I have insurance and should not have to pay to have my screen replaced also telling her I have three open lines with Sprint. I also said if I had to pay any money that I will take my business to another company.
She then said we do not want that to happen. She then said Francis you can take your phone to a store or building up on the Roosevelt, Philadelphia, PA. You will not have to pay to have your phone fixed. I made sure I heard correctly and I asked her in several different ways to see and get her to say multiple time you will not have to pay any money or a deductible. So I was very happy I asked is their a place closer to where I live that I can have it fixed. Now as far as business goes and you do not just give anyone these positions they must know about your phones, Sprint policies and how your insurance works.
That is what customer service is for to get correct info. Now you can verify this call she told me it was being recorded I felt I was lied to by a professional and believe what your customer service representative should have been able to answer that simple question. Also I believe Sprint should honor what she told me. She did not represent the company honestly and told me what I wanted to here. I have 3 lines with Sprint company if what I was told is not honored I will be taking my business else where. I am loyal customer but that was an out an out misleading statement by a trained employee. Please get back to me before I leave and go to a company who is honest.
All I wanted to do was to find out if a Sprint phone was able to be activated. I checked the web then called and was told to go to a local store. I went to my local store and asked if my phone was ok. The Sprint employee said the sim was invalid. I knew that as I can read. Then I told him I was aware of that, was the phone ready? He said I needed to buy a SIM card kit. I again told him I just needed to know if my phone was clear to activate. He again said I need d a sim. Things quickly deteriorated to the point where he told me "Go F... Yourself. Needless to say, he is the worst side of Sprint.
Call Sprint customer service for an issue I had. For the first time a US based rep. answered. I said it was good to talk to someone from the US. She promptly hung up on me. I had to call back and wait another 20 minutes for someone to answer. Time to look for another service.
I was with another phone carrier for over 20 plus years, after seeing all the offers and listen to my friends about Sprint, I decided to change carriers for Sprint. What a big mistake that I have made, after receiving my new phone and the worker decided to copy my old phone over to the new, something terrible happen, instead of copying my information to my phone, he instead clean my old phone leaving me with two blank phones. I kept my composure regarding that incident because mistakes happen.
Ok this was a buy out of my old phone, the bill is received from my old carrier, I was to upload the bill showing the fees to Sprint website, I was having some problems doing that process so I went into the store, working with the some person who assisted when I purchase my phone, it as been over a week so far this bill payment is due on October 10th, I have called asking when this process will be completed and keep getting the run around. I am so hurt regarding the service that I have received so far. This person as taken a copy of the bill, and promise that this will be taken care of, still waiting, my question is why this process is so difficult.
I am now regretting ever change my other carrier for myself and my daughter. Please advise I need to have this bill taken care off before the 10th of October. I am trying to be patient but I am now at my wits end. Your cooperation this in matter is greatly appreciated.
About 5 months ago I went phone shopping. I'm a Senior Citizen, and I don't know too much about cell phones. I was looking to get my wife and I a phone. I went into Sprint to see what they had. Well I was looking and the sales person came to help me. Told him I was looking to get us iPhones. Of course this is what my son told me to look into. Well the day I went in there was flyers and big 50 % off flags all out side.
So the sales person said that the Samsung Galaxy S7 were on sale. I wanted the iPhones and they said everything was on sale. But him being the salesman I'm thinking he knows what's going on. Now after getting the phones together he takes my phone and gives me $200.00 for it and he does all these other things on the computer and tells me that with all the specials going on that I'm up to $400.00 in credit.
He goes on to tell me that I can and should go pick out some cases for the phone and get a speaker and headset. And screen protectors. And I shouldn't have a first month bill and whatever is left over will go toward the bill. Ok, I'm first time buyer so I'm thinking that as he rings up these things I'm getting I'm thinking he is deducting these things from the $400.00 credit I have. Also I'm going to get a Samsung tablet which is a special that is going on too...for free. so all in all I didn't get the phones I wanted and to top it off I'm paying for all these things that were suppose to be paid for with the $400.00 credit. I'm on a fixed income and I'm paying a lot of money for these things including the phones.
Now I asked questions to no avail. I was mislead on all of this. I continue to go in there and talk about all this these almost 6 months. I'm in a contract now. My credit is good and I don't want it messed up. I believe that I should get the phones I wanted and I would like to know where the $400.00 credit went to if not to these things I received. Also I paid $50.00 for a screen protector for this tablet and was told that they would have to order it because they were out. I paid $50.00 wasn't able to get my receipt because at the time the printer was down. I never did receive the screen protector. And the sales person that did work and make a big commission off me left and doesn't work there any more.
How convenient. So you can say that I'm more then upset with all this. The phones I have are still brand new they look good. Sprint should take them back and give me what I wanted in the first place. Start this contract all over or something. I'm not one bit happy. Was thinking of going to the news channel here and let others know what happened to me. So it doesn't happen to others. I feel like I was taken avenged of. Senior Citizen should not be treated like this. I expected more from your company then I received.
I have a big complaint with sprint. Customer care representatives are not on the same page when it comes to solving customer issues. I was advised to send in the wrong device and was charged for it. I called to resolve my issue and all I got was passed around to different people who could solve my issue. I was on hold for over an hour waiting on a manager. This is ridiculous.
Sprint is Satan! Never in my life have I felt so disrespected and dismissed. I had an accident a few months back and lost my phone so I decided to leave Sprint and go elsewhere, Sprint ended up charging me for 3 months I didn't use! When I tried to dispute the charges I was hung up on 5 separate times and then charged a reconnection fee for trying to resolve my Sprint account balance! They refuse to work with you and when you think they finally do work with you it's actually all just big illusion.
I was told if I made a payment towards my account that I wouldn't be sent to collections, yet another lie! Never in my life have I encountered such an awful business, I don't know how they are still in business (probably because they're sucking leaches whom charge the working man up with charges they can't dispute because it's a 'fair charge' and then send them to collections to fend for themselves). I would think Sprint being such a huge company would work with its customers because they are, after all, the backbone of their business; instead Sprint bleeds the working man dry and humiliates and disrespects them with no remorse whatsoever.
I will not recommend Sprint to anyone and will bash them any time I can because they have made my life a nightmare and I will be sure to return the favor whenever I can.
I hope they never allow "Sasha" (from corporate headquarters) to contact me in any way shape or form...she has abused and harassed me for the last time. I will again be filing another complaint with the FCC for leaving abusive; harassing messages on both my home and cell phone. She is the most incompetent, inept and rudest, poorest excuse for a customer service analyst I have had to deal with and I have had to make to many calls to make too many complaints about too many issues with Sprint, Virgin and Assurance who is owned by the first to companies named. Sprint, Virgin and Assurance wireless are stealing from the American tax payers. I have had a suspended account for invalid reasons. Months of no service because of downed towers both here in my city and 1.5 miles away. The CEO's are cowardly hiding behind the poor excuse for customer service who are apathetic at best.
I want to bring to your attention exceedingly poor performance of Sprint customer service representatives that we had yesterday, Saturday, September 24th at about 7-7:30 pm. The people who we talked to were both unprofessional in their behaviors and incompetent, as they provided us, and insisted on, the information that in our later interaction with other Sprint representatives turned out to be totally wrong.We resolved our issue in a call to Sprint customer service the next day, when we had a more "informed" representative on the line.
The first representative introduced herself as Melissa. When she was not able to assist us with our issue, and when we had doubts about the validity of the information she was providing, we asked to speak with her supervisor. I would submit, that after such a request is made four times, representative should probably acquiesce, and not continue arguing that there is nothing Sprint can do. She should not come back, after a hold, with questions like “What problem do you have?” and “What would you say to my supervisor?” She should not persist in refusing to call the supervisor by repeating the same arguments without regard of what we say. Even when told explicitly, that we “do not want to talk with her any more”, she still kept talking and arguing. After that for a long time the supervisor was “not available” and “on the “phone”.
Eventually, a supervisor (”team leader” as he introduce himself) came on the line – we are not certain what his name was. He did not apologize for the long wait and for the problems we are having with Sprint. He immediately started defending Melissa, claiming that he “was listening on the call” and that what she said regarding our issue was indeed correct and that Sprint cannot do anything about it. Leaving aside the fact that this claim was indeed false (as confirmed by your customer service next day), that leaves open the question of professional behavior and representation. His claim of “listening to the call” does not match with Melissa’s claim that he is “not available” and with repeated disregard of our demands to talk to a supervisor.
Personally, I think that this “team leader”), if such he indeed was, was in fact lying, and was just trying to cover up for his representative, and making an exceptionally poor job at that. We terminated a call at this point, as there was no reason to talk with him any further. If our call was recorded, I would suggest using it in your training to illustrate how you should not deal with customers, if you do want to have customers. It is especially a shame, as we had other interactions with your customer service, and you do have some people (like Michelle, who helped us today) both professional in their interaction with the customers, and actually knowing what is it they are doing.
Sprint customer service representatives are the rudest most unprofessional people I have ever encountered. The manner in which you allow your employees to talk to us as customers is a disgrace. It is disgusting. What makes matters worse is when I asked to speak to a supervisor I was never transferred to one. When I informed the rep I wanted to report him for his rude demeanor he refused to transfer me to someone above him.
Because of the horrible customer service you all have I gave cancelled my services after being a loyal sprint customer since 2010. I would rather pay an early termination fee than deal with a company with employees like the ones you employ. I will be sure to advise all my family and friends to do the same. If as a company you do not care to enforce respect and courtesy over the phone then you do not deserve to have loyal customers.
I brought a LG G4 on November 28 2015. I have been complaining to Sprint since December 2015 about the phone not working. I have taken the phone in to the technician to check it out but they nothing was wrong with it. The cord burnt out and almost caught fire, the charger port is not properly working, and the phone has been overheating. The phone was so hot from overheating that my 8 year old picked up the phone dropped the phone and cracked the screen.
Sprint store on US1 in Palm Beach Gardens was suppose to do the back up on my daughter's iPhone before sending it back for an exchange. Sprint employees didn't complete the back up, erased everything with 2000 pictures! Never called us to tell us, she is so devastated, spent 6 hours at the store for no help. We are with them for 20 years and it is my husband business provider for 20 accounts, we are thinking of leaving them!
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