Verizon Complaints Continued... (Page 3)

Three channels that I watched were removed with no notice given. I was told it was a station choice. However I have another residence in another county where I still receive them. We are changing from Verizon to another provider! No thanks another unhappy customer.

My internet goes down regularly, & I get the 'no server' message. When I call Verizon, I get a computer that takes me through steps...around in circles if I call more than 1x. If I've already done those steps & need tech help, or just to find out if Verizon is down, I'm put on hold forever. They don't even have a recording telling customers that the problem is on their end or how long the internet/phone will be down. It's always been their problem when it goes down. They've even tried to send someone here at my cost, of course. I've been a Verizon customer for a long time—only because the choices here are limited. The Customer service has been horrible the whole time. They sent me a cell phone that had somebody else's number & I was getting vulgar messages. Then, while I was still trying to get it working, I discovered they'd sent a bad battery in it. They need new folks running the company that are concerned with customers and not just profits.

Unfortunately, I have Verizon and am in Puerto Rico ... have been since December 15, 2014. My iphone 5 worked fine up to around the first part of February 2015. After numerous calls to Verizon tech support, tech determined my SIM card went bad. Verizon refused to send me another Sim Card, nor would they send me another phone. I even called Verizon's Corporate Office and spoke with people there - none would do anything for me. Therefore, I put my Verizon phone on suspension and had to go out and buy another phone with a Puerto Rico phone Company (Open).

I can tell you this, just as soon as I get back to the states, I'm going to drop Verizon and go with a more reliable company ... One that cares enough about their customers, because Verizon cared less about me and refused to solve my phone issue. With the millions of dollars Verizon spends on advertisement, but refused to help a paying client ... is pretty sad. It would have cost Verizon pennies to have solved my phone problem, with either a new activated Sim Card or another phone, but Verizon refused. Now, Verizon will lose me and I will be very vocal to others about how Verizon treated me.

I have a cell phone with Verizon. Every month you have to make a payment of 15 dollars or more to keep your number. I do this but I do not use all my minutes because I only use my phone when I am out. I am sick and confined to the house most of the time. I have been a Verizon customer for several years and through these years I have missed my date to renew my time 4 times. Each time I have forgotten by a day or two. The people I have been in contact with have always been very nice and fixed the problem for me as the amount I have lost were not very much.

This time is different, I missed my due date by three days and you company took 117.00 from my account. I talked to a supervisor named Eddie. He informed me that since I have missed my days by three and have ran over my time three previous times there wasn't anything he could do about it. I tried to explain that people do forget and at my age it is very common. I also told him that I appreciated the time before the situation was fixed but since he couldn't return my money on the phone I would have to get another carrier. Now all this being said, I have over 100.00 on my phone in March. I think that my phone should have been credited for 1 year as it would if I had paid 100 dollars cash. I really don't want to change carriers and would appreciate it if you could credit my phone with my 117.00. I would appreciate it if you could possible make this happen.

Verizon Wireless has done everything possible to prevent me from becoming a customer.

1. The customer service number automated system does not work unless you are already a customer with a Verizon account number. So what unintelligent bozo would list this number for someone trying to establish service?

2. They can't tell you which credit bureau they use when trying to establish service, so you have to remove the credit freeze on all three bureaus incurring a much higher charge than any other utility company.

3. My Edge order is rejected and no one can tell me why this would be when my FICO score has never been below 790. The sales rep clearly couldn't care less and has no interest in trying to find an answer.

4. Verizon puts a $1 charge through to my credit card used on the Edge order and then credits it back causing my credit card company to send me a fraud alert. Unlike Verizon, the credit card company actually cares and tells me that they did not block the charge and reassures me that my FICO score is one of the highest. They can think of no reason whatsoever that my Edge application should be turned down.

5. After spending many hours going round and round with various Verizon reps, the order finally goes through. Now I start getting calls from the port center. When I call the number they left to give them my account number with my current cell phone provider, I get another automated system that offers no possibility of speaking with a real person. It does offer me an option to key in the account number. I do that, the system says okay and hangs up. The next day I get another call from the port center saying that they need the account number. I tell her what happened when I called the number and she said I need to speak to a real person instead of keying it into the automatic phone responder. Of course, I'm at work and don't have the account number. She gives me another number to call when I get home and tells me if I just keep punching in 0s, it will put me through to a real person. I can then ask for the port center. Well, I tried that and guess what? It's the same number I tried back when I was attempting to place the order. Keying in 0s gets me nowhere. I can't get past the gatekeeper that says I don't have a Verizon account number and then hangs up.

6. I try to enter the Community forum, using the option for people who are not Verizon customers. It refuses my registration because I'm apparently not entering the correct I'm-a-person-not-a-spam-spewer check. But I am entering the right thing and it refuses to generate a new code, so I can't join the forum.

7. They send the phone via FedEx, but I need to sign for it. Why didn't anyone tell me this? I wasted hours trying to figure out how to schedule a delivery with FedEx at a time I will be home. No luck there. FedEx will not allow me to do this. So I either have to drive 30 miles into the closest large city or sign a slip that says FedEx will not be held liable if they leave the package when I am not at home.

Seriously, why would any company make it this difficult for someone to become a customer?!?!

The phone has been out for 2 days. The Verizon service center is a joke. They promised a technician yesterday...big surprise that no one showed. When I called today, I got shuffled around to different people and phone numbers that would not allow me access to a person. When I asked to speak to a supervisor (Jenna Malo was the name given), they connected me to a number and left me on hold until I finally hung up after waiting 15 minutes (which, considering the runaround I got, is probably how they dump unhappy customers!). They actually told me at 9:30 this AM that I was the next job to be done. That was nearly 3 hrs ago, and the repairman just showed. He only received a notification of my problem this morning. Apparently they are as nice to their repair people as they are to the consumer.

My lost time? about 1 hour telephone, and about 1 hour internet trying to find out how to complain to someone who would listen. Big surprise there - Verizon is so scared of what the consumer has to say that it either doesn't have a complaint department, or is unwilling to provide access to it. But my time is immaterial to what Verizon has cost my company. For 2 days we have tried t operate off a fax line - which means we have lost thousands of dollars due to lost sales - our customers could not get through.
I sure would like to see Verizon try to operate a business on 1 telephone connected to a fax line for 2 days!

My iphone had problems. Took to store. They said my phone under guarantee so they ordered NEW phone. I received a used phone. 4s. Yrs ago same thing happened. Used phone the worse than my phone. Then verizon exchanged the used phone for a new phone. This time I was told I had to take the used phone. It's verizone policy. I've been with verizon 12 yrs. this is first time I'm unhappy. I will never recommend verizon again. I will look for other options when contract expires. Thank you

I am writing on behalf of my 95 year old mother, we called repair for her phone line, repair said it was an outside problem they would send a
technician, technician comes tells us the line can't be repaired, how can you explain that when he did not check the pole outside did not
get out of his truck to check the line, all he wanted to do was to sell fiber optics which we do not need or want, just fix the line, so he claims
they can't fix it. so explain how the phone that they said couldn't be fix received two phone calls, on that phone, so we called again and
said the phone is working, then later on that night the phone went dead. explain if you can. then that wasn't enough they called my home
at 1:30 in the morning to say the service was cancelled, that is not very professional or acceptable, I have told everyone what you did and
everyone says the same thing.. try to sell people something they don't want. so you make threats to turn their service off. you should be
ashamed to turn off 95 year old woman's phone.

I'm having an issue if you can look at my account the telephone number starting back in August I had a whole lot of issues with the phone and service so eventually I decided to cancel the service at this point now I wanted to come back to Verizon, however because of a mistake and things that happened with Verizon and I'm not able to come back even though I have a negative balance I was trying to get with the edge program I spoke to maybe 5 representative today no one really helped me so I'm emailing you a reference to this if you can give me a call when she take a moment to look at it.

I called Verizon 3/25 because my hd channels weren't workong, after going thru the long automated system I finally got s real person. After talking with him and after he "tried" to fix my issue we created a fix request for 4/3 between 3-5. On 4/3 at 1pm the tech called and said he would be at my home in 30 minutes. 1:30, 2:00, 2:30 went by and he didn't show. I called him to see where he was and he said he came to my house and no one was home. That was absolute crap because I was home waiting for him, so that's the first issue. So I updated my request to 4/11 between 10-12. I took a screen shot of the confirmation and I am SO glad I did. So of course this guy never showed up so I called Verizon. They said the ticket was canceled on 4/3 and I kept arguing with them that I had the confirmation it was successfully updated. I kept being put on hold and they they just kept telling me there is nothing they can do since it isn't in the system. They also said their dispatch center is at max capacity for my area and they can't get someone to come out until Monday. I HATE Verizon and I am going to switch, their customer service is absolute BS!

Verizon on FIOS I was told need to purchase a new battery for my internet to work; I purchase new battery with Jon help; had battery replaced; then my router was out and I needed a new router; this was sent to me and on Sunday 4/5/15 I called customer service to assist me in getting on line.... the assistance was very poor. I had to argue that this was wireless but he said that I only could use my wireless lap top with either cord connection to use my computer. that would be me sitting in my closet to use my lap top. after disconnecting the either connection I got on line with help with Mark....then I got dissed out again. my balance is paid up but have not been able to use my computer since Monday 4/6/15. in the mean time with no internet your office leave messages to send back all my equipment to your office and my internet connection again was disconnected again....your office need to update your files; stop harassing me with this return all my equipment or you will charge me for the equipment. I am paying for the service but your office has discontinued my service my service I spoke to customer service Mark than transferred me to Kenisha who was no help. I on my own hit the reset button and seems is working. I am not hording your equipment will return your router but in the manner of how you requested was rude and provided really bad customer service. the phone calls asking for all equipment to be returned back sounded like I was in arrears of my account n credit balance showing I have paid upfront. to have the continuous service; but your office sent to me t shows how disconnected you are to your customers. I expect that customer service should be better than what you have provided me. in future I will definitely have reservations on referring others in obtaining the FIOS service....oh I fixed the on line issue without your support help. they too were incompetent in assisting me in getting on line!

You removed the WEATHER CHANNEL and replaced it with ACCUWEATHER. WHAT A SHAME. Accuweather is useless to me as it does not tell me about local weather in Buffalo, NY. It is worthless and a discredit for showing it. The weather channel, even with its recent changes that degraded it is still very useful. In the recent snow storms this winter they kept me up to date on the serious situation. You people sure have screwed up. I can not even get my local weather on TV except at news time and then I have to wait to see it.

Exactly what happened is that I chose Verizon. I have been frustrated from the beginning by the Verizon policy of allowing confusion to reign if it prevents a clear channel to address concerns. This starts with two business entities; one VERIZON the other VERIZON WIRELESS. There are no business, regulatory, or accounting hurdles that could not be remedied if Verizon chose to provide excellent customer care instead of being obsessed with internet speeds and investors. Unfortunately consumer choices of providers are limited but wouldn't it be nice to be proud of ones reputation based on trust and openness.

Since returning from a trip to the Bahamas, when I received a bill for over $900 which contains calls that never happened, I have made several calls to Verizon and spoken with supervisors, some of whom did not seem to even understand how the system works. At last the other day I was contacted and told that over $200 would be subtracted from the outstanding bill and even though I still felt I was not happy with what remained, I said I would comply. Now today I get a text message asking me to pay the $900+ So after many calls on your automated computer system I speak to someone who sounds like they understand and they stop me and say they will call back BUT even though my phone # is on your computers
He eventually texts me that he has tried calling me several times but got no reply. BUT he called a 765 number, which is the number of my house address!! Now I can't talk to him as you never get the same person on the automated system. Give me a break! I get no respect.

I went to the Verizon store where I purchased my phone last May. I asked if they do cracked screen repair to my phone. The man who helped said "No." I asked if he knew where I can get it repaired. He told me that there is a place two buildings over from them that repair screens. Before I could look around in the store at the phones on display, he escorted me to the front door and held the front door open for me to leave. I did not get his name and that happened this morning on April 8, 2015. Is that Verizon's new policy - to escort you to the door rather than asking if there is anything else I need?

My daughter's phone stopped working because of a bad SIM card. We went to the Verizon Store on Allentown Rd, Lima, OH. A salesman asked if we needed help, I told him that my daughter's phone was not working. My daughter told him the SIM card needed replaced. She had read online, before we left the house, that the card would be replaced at no charge. The salesman said we would have to make an insurance claim that would cost $170 deductible or upgrade to a new phone for $40. We did not want an upgrade. He said they had a phone my daughter could upgrade to at the Lima Mall, kiosk. He said that he would send someone to get it. I again told him we did not want the upgrade. The two salesmen went over to the end of the counter and began to whispering to each other. When I approached them, they stopped talking. I told them I wanted the phone back and my daughter and I would decide later what to do.

The salesman returned the phone and we left. We went to the kiosk in the mall. My daughter told the salesman her SIM card was not working. While we were talking to the salesman, the Allentown Rd. Salesman showed up. He said, "I told you I was coming for your upgrade." I reminded him I never wanted an upgrade. He picked up a box and left. The salesman that was helping me said, "well that was condescending!" Not sure what he meant by that statement, I ignored him. He handed my daughter's phone back to her and said it was fixed. I told him, "Thank you!" I also told him I never asked for an upgrade, only for a new SIM card. He shrugged his shoulders and said, "You don't want an upgrade, you don't want an upgrade."

Although the salesman at the mall fixed the problem at no charge to us, as it was supposed to be, both of the salesmen we dealt with were rude. I plan to share my experience with your company with my family, friends and social media. I believe your company needs to train your salesmen in customer service and common courtesy. I have been with your company for several years, but as our contracts end I plan to seek other options for a cell phone provider. It would be nice to hear back from you regarding this matter, but others have told me that responding to complaints is not high on your priority list. It's my hope they are wrong!!

I purchased an upgrade iphone for my son back in December at the Perimeter drive store in Dublin, Ohio. The two salesman were younger and closer to my Son's age of 21. They did a nice job in selling the phone to us. Then they asked if we wanted insurance. They began to tell us all of the advantages and if we bought the top level insurance the phone would be replaced free if anything happened to it. My Son told them that he goes to college and lives at the university. They said this is perfect for him. A replacement phone if he damages his phone. I bought it thinking this was a good deal. They did not say anything about a $150 admin. fee. My Son's phone got water damaged and he needs a replacement. We contacted the insurance company and they said that he would need to mail the phone to them and pay $150. I am very upset. Although I did not read the entire insurance contract, I did believe the salesman. I have been with Verizon for at least 15 years. My entire family is with Verizon. I have had nothing but good things to say. Even though I could get better rates with other carriers, I stay with Verizon.

I would like to see if there is anything you can do to assist me with this dilemma. I feel that I was sold something that is not what I expected. I would not have purchased this insurance had I known the cost to replace it. I have already spent $10.99 per month since December and now have to pay another $150 to replace it. This is not good business.

My parents switched to Verizon wireless . A lady came out from the clare location for the $25 a month plan and she was suppose to come back out to help them get caller id on their phones they had before and they bought 3 phones that they cant use because the lady keeps not showing up to give them service on the new phones. They have called serveral times and have left messages and have went in to talk to a person also. All they want is the stuff to work.

Got connected to internet/wifi and cable. Told we would get a certificate for a free tablet. Certificate arrives and impossible to get "free tablet". First they tell me I have to pay $80 and will get an $80 rebate. Second tells me I can get a free tablet IF I sign a 2 year contract for service, which I don't want. Third tells me I can pay $80 and get an $80 rebate, PLUS I have to sign a 2 year contract. ALL BULL!!!

I went online to chat and the representative said to call the I-800 because they couldn't accept payment for the payoff of Edge Up Plan. I call and they not only tell me the incorrect amount but they have already charged it to my card before he even explained what he was charging me. I told him an amount and he said oh yeah, charged the card and told me a totally different amount of almost $400 difference! What an idiot! And then placed me on hold when I asked to speak to a supervisor. They play this game like they're going to help you, put you on hold and don't come back. Then want to try to get smart with you after you've been on hold or talking to their representative for more than an hour! It's like dealing with Aliens!

Ever since I signed up with Verizon for internet service I have been repeatedly harassed to get Fios.I must have told them a hundred times that I don't want it.I get phone calls,e-mails,letters,agents at my door.One time I called them to cancel something and the women went into her crap about Fios.I told her three times I did not want it.She went right ahead and put in an order for a guy to come out to set it up anyway.I was just lucky I checked my e-mail and found a conformation.I had to call and let them know I never ordered it.In the last four days the same guy has been here three times harassing me.Telling me I have to get it.I told him to not bother me any more.He left and had the nerve to call me a cranky old lady.These people won't take no for an answer without making threats to cut off my service.This last guy says he is the manager for my area.OH,and the women who ordered fios without my consent also threatened to cut off my service.The service I have is still on Verizons website,so why are they trying to lose a customer,which they are as soon as I can find someone else.I have been an excellent customer and this is what I get for it.As long as those people are taking my money how dare they threaten me.Fed up customer,Janet Knight

BEWARE current Verizon customers involving a new Verizon scam involving consumer fraud that is impacting thousands of customers. It is called the Edge Program. After customers are told by Verizon that they qualify for an upgrade, customers are not told that they will be responsible on the next billing cycle for an additional $300 fee as part of the Edge Program, even though the customer did not sign up for Edge. After several calls to Verizon Customer Service, it is impossible to remove the $300. Customers will be told that someone (for example a Manager) from Verizon will get back to the customer between 24 to 72 hours, but that never happens because there is no Trouble Ticket number nor does anyone at Verizon take ownership of the case. Note that each time you call Customer Service, the Verizon staff have their name automatically attached to your call, but attempting to reach that same person in the future is impossible. I have been informed by Verizon that the underlying purpose of the overcharge to existing customers is to boost revenue, and that Verizon will not reverse the $300 overcharge because it will impact financial reporting.

BEWARE current Verizon customers regarding a new Verizon scam that is impacting thousands of customers called the Edge Program. After customers are told by Verizon that they qualify for an upgrade, customers are not told that they will be responsible on the next billing cycle for an additional $299 fee as part of the Edge Program, even though the customer did not sign up for Edge. After several calls to Verizon Customer Service, it is impossible to remove the $299. Customers will be told that someone from Verizon will get back to the customer between 24 to 72 hours, but that never happens because there is no Trouble Ticket number nor does anyone at Verizon take ownership. Note that each time you call Customer Service, the Verizon staff have their name automatically attached to your call, but attempting to reach that same person in the future is impossible. I have been informed by Verizon that the underlying purpose of the overcharge to customers is to boost revenue, and that Verizon will not reverse the $299 overcharge because it will impact financial reporting.

I left verizon to go to sprint for a better phone deal, just couldn't afford verizon anymore.I did this one year ago and had requested a final bill,Long story short i have never received that bill. Now in that process i had moved and called 6 times because i never had got the bill,and all 6 times i gave my new address. Now thanks to verizon i have been turned over to a debt collection and my credit has been been affected.I have always had good credit and for your Billing Departments inability to send a bill to the correct address has cost me a lot. I did contact your Corp for help and giving this woman my address she even too sent to my old address. I'm like what U did the same thing.She even said she looks in notes to where i had called to make my changes and said she couldn't find any. She is a liar. Her name was Laural from your Corporate. All i ask is a final bill to get this taken care of and my credit restored because i dont feel this is my mistake. Still is been about 3 weeks that i have talked to someone and still have not received a bill. I am not the only person verizon has done this too,its like we are punished for getting a better deal.pls if someone can help me with this i would appreciate it.

I have been a Verizon customer for 20 years and for the most part, I have been happy with my phone service. With that being said, I bought a new Samsung Galaxy S5 in September 2014. It has been a great phone and until 2 weeks ago I did not have any issues with it. However, it started losing it charge in about 2 hours and was constantly searching using GPS. I called Verizon and was told that they would send me a new/refurbished phone sine I had just bought it in September. I got said replacement phone on Tuesday of this week and it was just the body of the phone. No new SIM Card, no battery and no back.

I called Verizon and asked about this and was told that is how they do things. Commence the head scratching. You have now just sent me a "replacement" phone that was not working and you want me to put items from that phone into the new one? I did so and was instructed on how to re-setup my new/refurbished device. With the old items in it. Everything seem to go smoothly and I got the phone working and was able to make a test call with no issues. I spent another couple hours finishing with the app set up getting pictures and contacts reloaded and all the other tweaks the go into getting a new/refurbished phone.

Skip forward one day and this is what I had. About half way through my day I noticed that I had not gotten a single call or text message. I also noticed that my phone was really HOT. So I shut it off and left it until after work. When I turned it back on after work, I could not make a phone call or send a text. It also was heating up doing nothing with it. I came home and called Verizon once again. The first tech person instructed me on all the possible fixes that she could try and still nothing. So she got me to Tech 2 support, who took me through every menu of my phone to find a solution to no avail. I was then told I would have to do a Factory Rest on the phone I just got finished setting up less than 24 hours before. Getting pissed off at this point is what was starting on my end. I did as instructed and it still was not working. During all of the the Verizon Tech 2 support person noticed that my phone was as about 105.8 degrees, to which I said I was fully aware of. It was at this point that I asked to have my phone replaced with something else. I was told that he did not have the power to do this and that his only option was to send me yet another "replacement" phone. Why would I want another refurbished phone to only have it do the same thing again possible, is what I asked him. He agreed and I asked it I could speak to his supervisor to see if he could make this happen. Cue the WORST Verizon representative EVER!!! First of all I got no name from him and he was short/rude to me from the start. I asked hime several times to please just replace my phone with something else. I was told he could send me a new battery overnight and see if that fixed the problem. I told him that that was unsatisfactory and that he needed to make this right. He said he could not. I asked to speak to his supervisor, to which I was told that he could put me on a list to have a callback from his manager in the next 24 to 48 hours. So I am without a phone for this time I asked? He replied that was the best he could do and I was placed in hold. After 5 to 7 mins he came back on said he had ordered a battery and I should have it by 3pm tomorrow. He did not give me an order number or an order location number. I asked him if he could provide me with some reassurance that I would be speaking with his manager and he said I am done and hung up. Needless to say I am NOT happy at this point.

I called back when I had a chance and was told by the Tech 2 support person I was speaking with that they did not see any order or and notes from the supervisor on the issues I was having with my phone. So I am still with out a phone and still do not have any answers on what Verizon is going to do to make this right. I call back this morning and spoke with Matthew in the Boise, ID support center and he was very helpful. He said that he wished he could just send a new phone and the problem would be solved, but he could not because he works in Global Tech Support and is not regular Tech Support. Continue head scratching. He did say he was going to send me a new SIM card and a new battery to see if that would fix the problem. I just want a phone that works, is that too much to ask for? And I still haven't heard from a supervisor! Verizon's customer service is non existent.

On March 18, 2015 overhead line work was done along Walnut Street, Carlisle, PA. Work signs were posted. Branches were broken off trees on my property and thrown on the lawn where they were left. I had to file a police report to get this mess cleaned up. The tree was not trimmed properly and broken stubs are unsightly. I also cleaned up a handful of single strand, uninsulated wire that was left at the work site. Someone should answer for this unprofessional type of work!

I have received hundreds of calls from VERIZON 512-551-1712 asking if I am someone I am not. When I wait online for as much as 15 minutes to tell a real person that this is not me they say they will note it. I am having trouble doing my job and since I am employee repeated interuptions such as this could cost me my job. At that point I will contact my attorney. STOP the CALLS. I AM AN AT&T Customer and this has got to stop. NOW !

I switched to Verizon with the promise of a $400 Visa gift card. They even sent a postcard indicating that I would receive the reward after three months of billing cycle. After I had not received it, I called and they claimed I was receiving some other discount that could not be combined with the gift card. I told them I signed up through the huge advertisement on the website and received the postcard indicating my reward. They refused to budge. I asked the representative if others had had a similar issue, he said yes.

Hi, I would like to file a complaint against Comcast/Verizon(3rd party). I had contacted Comcast in June with a way to decrease my payment . They helped me out and then told me they were partners with Verizon cellphone service and I could receive a discount on my cable bill and cellphone bill by getting service with Verizon. (I was never told anywhere at this time that the Verizon rep I was talking with was a 3rd party and not directly employed by Verizon or Comcast.) The guy I spoke with seemed really friendly and helpful and told me some great offers for joining Verizon and Comcast together. I was told him I had service with Sprint for over ten years and was for the most part happy with them, except for some drop calls lately, and calls / text not going thru and the price increase. He told me that Verizon would pay off and get me out of Sprint contract early termination fees( since I told him I had just got a new phone for my son at Christmas and a tablet for my mom. ) I said that would be awe some.

He then proceeded to tell me I would receive a $100.00 gift card for each new line. He also told me my rate for cell phone service with unlimited talk and text and 10 gb of data for$ 168.00 a month plus tax and fees.( the price was in that range, I can’t remember the exact rate). He told the contract with sprint would be paid off in 2 to 3 days after activating my cell phone with Verizon. I told him I needed to think about it. He said he would call me back. I agreed that was fine. I thought about but still was not sure, since I was still doing research of cell phone towers, cellphones and service in the area. When he called back, I told him I needed more time to think about this and he told me he would call me back again. Which he did and I agreed to sign up for service with and at the end of the phone call I asked him again about my Sprint contact and he told me that my cell phone contract with Sprint would be paid off. Once I activated the new phones.

I told him my son wanted the new LGG3 phone that was coming out in a week and that I would order his phone than. (He already had the LGG2 phone he got for Christmas.) Well when the shipment arrived I had 4 phones. so there must have been a misunderstanding I assumed. So they day they arrived Chris’s phone was on sale for $99.00. So I called and ordered it. While on the phone they told me there would be no activation fees if I bought 50.00 worth of extras. Which I did, it was more than that. When our phones arrived I told them I did not want the 4th phone that came with the order. They said do not open it and bring it back to your local Verizon store and it would be returned to them at no cost. Well a few days later after my sons phone arrives and the extra stuff I ordered, we activated our phones. Well I tried!!.I called Verizon and they told me to go up to the local Verizon store and they would help me. So that is what I did. But they could not activate all 4 phones until the other phone was returned. So I gave it to them.

They told me they could not help me after being on the phone with Verizon themselves and I had to take the phone to a corporate store. I said no problem and went the next day to Toledo to a corporate store. When I arrived I thought this will be easy and only take a short time to switch contacts. Well I was wrong!!!!! I really felt sorry for the Verizon guy that helped us!!He and a manager were on the phone with Verizon several times for over 2 hours trying to get my acct straightened out. I was told the person or persons who did the order did not know what they were doing. I tried to return the unopened phone and unopened box to them and they would not take it. They said I had to send it in myself since the phone was not ordered directly through Sprint but a 3rd party. I agreed, but they could not set me up on a plan until the phone was returned and recorded it was returned. I thought my problems could not get any worse. I was wrong. Once the phone was returned I called Verizon and they did not have the phone plan I was told.

It was also a lot higher than I was quoted and that I need to call the Comcast/Verizon people. So I did. The person said they could not help me with the rate. I had to call Verizon and get a plan from them and that was not their job. I explained the situation of what I was told and basically the person said they were not a Verizon rep and the person told me what I wanted to get service sold. So I called Verizon back and set up a plan at the lowest rate available to have shared data. I was not happy but I took it anyways. Well a few days later I get a bill in the mail from Verizon and there were activation fees on it. So I called Verizon and the girl was really nice and helpful. I explained the situation to her and that I had bought accessories so there was no activation fee. She said she would submit it and give it to her supervisor and that it would be applied to my acct correctly. I said that was fine. A few days later the gift cards arrive. I thought my problems were done. I was wrong again and received a bill from Sprint for early termination fees.

I called Verizon and they said they do not pay off early termination fees for people. That I had to call Comcast/Verizon it must be a deal they have. So I called Comcast/Verizon up and told them what I was told. The girl said they do not do that and she would get a supervisor on the phone. I was told they would listen to the phone calls with the rep I spoke with and any others. I was on hold for over 2 hours answering questions. I was then told they could not find anywhere about him saying the early termination fees would be paid off or the amount of service. I argued and argued some more with them. I was basically being called a liar. I said I was not happy and I would be contact the better business bureau and my local call for action news channel 7 in Detroit Michigan or in Toledo Ohio channel 13. To get this settled!! I called Verizon itself back up and they said there is nothing they can do for me. I feel I was treated unjustly and lied to so much of the time and everything was a struggle. As of today the activation fees have not been paid by Verizon.

I was told it would several billing cycles to have the credit applied. I feel Verizon and Comcast need to take responsibility for their 3rd party they hired. Someone needs to do something. The girl I spoke with at Verizon said this happens a lot. Then why is Verizon or Comcast not stepping up and taking responsibility for their eservices. Someone needs to be responsible for the 3rd party. I just want action, my sprint termination fees paid off and an apology from the 3rd party for basically calling me a liar.

I would NEVER be a Verizon customer again, even if my life depended on it. They lost my cell phone business about 3 to 4 years ago due to all the BS from their so called customer service. They play games and don't give you what they say they are going to do for you! I have had to go with Verizon on my recent move back in October as Brighthouse was not available where I live. What a nightmare!!!!

I had internet and phone, now I just got the service in October and we have had nothing but problems with the internet service!!! Constantly cutting off. I finally called them because I was tired of unplugging and plugging it back in to reset the modem. Kind of hard to do anything you need to do online like pay bills or play games when your internet service keeps cutting out on you! In 2 1/2 months Verizon was out here twice and the problem was always at the box by Publix!!!!!! So if this problem keeps up, wouldn't that tell you, YOU need to fix something at that so called box????? NO, let's just keep making our customer unhappy... After all, that must be Verizon's motto...

HOW UNHAPPY CAN WE MAKE OUR CUSTOMERS! Phone call after phone call, sitting on hold time after time, asking for a manager or supervisor and never getting one so the story continues. I have had ENOUGH after only 5 months! That is pretty SAD if you ask me. I just called and canceled my service effective Monday 3/16/15, I will NEVER consider Verizon again! Even upon canceling and literally breaking down in tears because I am so frustrated paying these past 5 months for a service that literally DOES NOT work half the time, not ever getting to speak to a manager or supervisor when I call and then I tell Tonya why I am sooooooo upset... also told her I was upset due to all the above...

NEVER once offered to have me speak to a supervisor or manager, never have been offered any kind of discount for alllllllll the BS I have put up with, BUT YOU BET YOUR A$$ THEY WANT MY $$$$$ WHEN THE BILL IS DUE! VERIZON DOES NOT HAVE CUSTOMER SERVICE IT IS A SAD EXCUSE!!!!!!!!!!!!!

Where do I begin? I live in a shared house in DC (not uncommon) and we share our utility bills. Again, nothing special there. The roommate leaving had the Verizon bill and we needed to switch it to a roommate that was staying. This had been done before with no issues, so we were not expecting the still ongoing 2 month saga that has been Verizon customer service.

First, they couldn't even find our account. Yeah. It took two weeks for them to find us in their system even though had just paid the bill and were still getting service. We gave them phone numbers, account numbers, email addresses, even the number on our router! You get the picture. Still nothing. We had to wait for them to find it and each time we called for an update we got a new rep and had to explain everything all over again. They finally fixed the problem after TWEETING at them that we were still waiting. Ridiculous.

They tweet that all is fine now and we call and the rep finds our account right away. Lovely. Then he proceeds to tell us that we cannot keep our LOYALTY discount because we are changing names on the account. We tell him we got that discount because our house had consistently had Verizon for years, and when we last switched the bill to another roommate that loyalty discount was kept on. Plus, no one in the two weeks had said we wouldn't be able to keep our discount. And believe me, we asked. We ask to speak to the supervisor and she says she can do nothing for us. Not even offer us some kind of special for all the hours and trouble we went through to keep our service.

Fine. One of our roommates gets a discount through her job so we decide to let the issue go and just move on to getting a brand new account. We call again the next week to set this up and my roommate spends 2 hours just trying to set up this new account. (Hilariously at one point the rep says we should've been able to keep that old discount. HA! We're over it by now.) The rep takes about an hour to understand that we want a new account, screw the old one, but we'll do self instillation because we paid for the router and instillation the last time. She says all they'll have to do is send a signal and we'd be good to go.

Fast forward to the next day and we still don't have service. They tell us customer service for self instillation is closed after having us hold one the phone for AN HOUR. We want to cry but still push on and try to set it up ourselves that night. Turns out we're connected but have no Internet. THEY NEVER SENT THE ORDER IN.

Long story short, my next place better not have Fios. I don't even care that it's faster at this point, the horrible customer service is not worth it. Oh, and that customer service section never closes. They told us today we should not have been told that.

Just walked out of a Verizon store. The guy wouldn't even give me his name. All I said is I was eating next door and did not have a lot of time just wanted email to be put back on my windows phone. He proceeded to try to sell me a new phone. Called me rude. They seem to want your undivided attn so they can push unwanted products and services. I am very busy and have spent far too many Sunday afternoons at Verizon stores. His name I later got ...John at the Geary st San Francisco shop.

I went to a Verizon store last week to get a new cell phone. While there the agent convinced me to by wireless capability for my home, and the device would only cost me $1.00. I bought it and took it home to install. After spending 2.5 hours with a technician, it was determined that the device would not work in my home, so I took it back to the store, and they accepted it. When I got back home I went to use my internet and found out it was down, and so was my land line phone. When I called Verizon, I was told that my number had been ported over to Verizon wireless. When I called Verizon wireless they told me that my number had been ported back to copper. After many hours on the phone with different customer service representatives, and someone in the billing department, I was told that my account had been closed, and that I would have to open a new account.

They could give me back my old number, but a technician would have to come out to the house to do (what I don't know) and it would be about a week before he could get here. I asked why they could not just reconnect me like they disconnected me, and they could give me no real answer. And I was also going to be charged an installation fee of $29, but then the customer service rep said that she would waive the fee. I can hardly wait to see bill. I still have my Verizon modem so I don't know why another one has to be installed. This whole thing is Verizon's fault, and yet I am going to get billed for something I did not do. Today I got a message telling me that a package from Verizon was being sent to me. I can only assume it is another modem which I don't need, and will probably be charged for. I am a Verizon stock holder, and have been with Verizon for a long time (about 30 years), but I am considering switching carriers soon, because of all the run around. By the way, do you know that Verizon Wireless and Verizon Landline are two different companies, and they do not talk to one another. No damned wonder things are so screwed up and nothing gets done easily.

Verizon has overcharges and has been uncooperative in interactions. Our charges are easily $75 more than should be in a one month cycle. Shame on Verizon for no transparency, poor communication and over charges. I am looking for a buy out plan. Our phone is for one person, it should never reach the near $200 mark.

Years ago, I had Verizon Fios Triple Play. Things would stop working for no reason, and every time I called, they could never find my account in their system without a 15min run around. I could never get them to fix why my number wouldn't pull up my account (had to search by address or ssn, which had a 50/50 chance of pulling up my account), and after awhile I got sick of dealing with them and went to comcast (an equally bad service, who could at least find my account when I called every month when it stopped working).

Well, I should have known better when I got Verizon's offer this past June for Triple Play at an amazingly low price. Like a big dummy, in July I called them to set it up. It's now October, and they still haven't been able to come out for the install.

They set my first appointment up for 3 weeks in the future (early Aug install). That week they went on strike, and never showed up.

They finally got back to me after the strike and set up a late Aug-early Sept install date. They never showed up for that, due I guess to all the work they had from the hurricane of the week before.

They again called in Sept and made a date for the last week in Sept. No one showed up again, with no known reason.

I've spent hours on the phone with them, and all I get is the run around. They want to make ANOTHER appointment for 2 weeks from now, but they possibly can't get my phone number to transfer from my current phone company (my current phone company has no idea what they are talking about). They won't even let me speak to a manager, or give me the email or phone number to HQ or a complaint dept.

So here I sit. It will take at least 3 months to get service turned on from when I first called them. Unless they want to give me a hugh incentive for putting up with all this nonsense, I may as well stick with Comcast. At least Comcast can find my account when I call because their service is out again. (It was out again just 6am this morning)

Well this is long but will try to keep it as short as possible. My complaint starts in Sept 2011. I live in a rural area and have since sept 05. The first couple yrs I would get just enough cell service to let me know if someone called or a voicemail but if I tried to answer it I would get a drop call. Well a little over 2 yrs ago my sister and even a few that owned cabins in the area would be able to send and receive calls even get emails and the web if their phones had 3G.

Well after the spring of 2010 I called verizon and asked about why I could only get limited service while others got full service.Their answer was I needed to up gradwe my cell phone. Well I am a home body and I go to work and home and with where I live I get about 20 minutes or so of signal before I have to go into work ( I can't take my cell into work do to the nature of my work)I also work 6 days a week and I get about 20 minutes of signal before loosing service on the way home.

So for at least 6 days a week I have use of my cell for a total of 6 hrs a week (giving 30 minutes of service to and from work. So anyways to upgrade my cell I now would have to get a phone with internet on it which for 6 hrs a week and calling who I need to doesn't leave much time for the web so I really don't need or want it. But in order to get rid of my land line I would have to. I kept toying with it and then in June of 2010 I upgraded to the blackberry I have now. I wanted to make sure I had good service before dropping my land line. March of 2011 I was having no problems with my cell so I paid the last bill and shut my land line down.

NOW the problem starts. in Sept of 2011 I lost signal and so did all that came to their cabins which we all have different phones from 3G to 4G but when the signal was lost for a few days I called Verizon wireless and the person I talked to said I needed to update my phone by dialing*228. I said okay and did that ( didn't help my signal). I called back and they told me I would have to call from another phone so they could run test on it. I told them it isn't my phone being there are at least 6 different types of phones not getting signals.

Now Oct comes and goes and after numerous calls along with my sister and others we were all getting different asnwers to why we no longer get the signal. Hell one of the guys that owns a cabin near me works for verizon and had checked into it and they told him they had re-adjusted the towers a 1/4 turn that is why we no longer get the signal.

Well my contract requires me to have a home phone or cell if they have to call me at home. This would be okay if I had a signal at home but as I said I am a home body and when I am off work for my 2 days there are times I do not go into town for either day but now I have to drive 11 miles before getting a signal and have to make that drive a couple times a day to see if work called. If I have no phone at home I can be fired over it. So with the numerous calls and even trying magic jake ( which will not work normally with satelite..MJ will tell you it does work but what they don't tell you is there is about a 30 second delay between you saying hi to the one you called and another 30 second delay for them to say hi back, so that type of call is impossible to have a concersation with)

So now it is the thanksgiving holiday so I call on that wed to order a new line (as any chance of me getting a cell signal is a lost cause) So being I have to be at home between 8 am and 5 pm with my secdule I make a appointment for today Dec 12th and I have been here all day except for 30 minutes at 2 pm that I drove down to a signal to check my voicemail to see if they called. Well I even left a note on my door when I left and when I would be back just in case they showed while I was gone. It is now 4:10 pm and I still don't see anyone around.
The thing is I have to work the next 6 days and will not be off until next Monday so it may end up being another week. I did check my order status when I went to check my voicemails and the status said it is scheduled for being activated today.

I think I will call them around 5:30 and if they can't just flip the switch I will make a appointment but they will be made to come in the morning before I go to work (as I work 2nd shift and am home til 1pm) Or if I have to take a day off work I will tell them they will pay my daily wages for that day. I would terminate my cell but then I get stuck with early termination fees of about $400. So much for trying to save a little on bills...THANKS VERIZON

I have had my cell phone services through verizon wireless for years. I have never been so disgusted with their company before this past year! I have 3 phones and a computer on my plan and i pay more for my services than most people!!!! I even have an 18% discount on my account and I still pay more! I have asked them to take one of the phones off seeing that we do not use that line and they told me that i would have to pay $175.00 to take it off of there!!! My own phone and I have to pay $175.00 WTH???!!!!

If you are late on payments the charge $30.00 per phone line, And they wonder why ppl are dropping them as their cell phone carriers.
Let's not forget the boggus taxes and service fees on the bill. NO ONE SHOULD HAVE TO PAY THIS MUCH FOR A CELL PHONE BILL!!!! $256.00 a month just to have cell service & I don't have a home phone!! When I had probems with my phone...they sent me a refurbished and if it's not back in 5 days they charge you any where between $300.00-$500.00, the phone isn't even worth that much!!!

I have recently just got a new job and trying to pay off my bill is highly IMPOSSIBLE they say OH the financial services will work with you to get it paid off...LIE!!!!! The data plans are not worth what they ask for them. I have had more dropped calls with this service than any other time. Problems with my phone freezing up, not working correctly. I'm about to switch phone companies I'm not happy with verizon any more and I do not wish this upon anyone!!!

Verizon has extremely poor customer service. For two weeks my father in law had tried to transfer his service and could not get the phone service to work: he could call out, but no-one (including verizon) could call in. He made numerous calls to Verizon and than I started geting calls from Verizon regarding a 3rd party authorization. These calls did not identify his account as the needing verified and on my calling Verizon rep could provide any info regarding what the 3rd party authoriaztion was regarding. I continued to receive calls from Verizon (Thankfully I am with Bright House) until I finaaly got a supervisor and we made the connection to my father-in-law's account as we were the emergency contact and they couldn't call him.

She started a case number and resolved the issue. Now Verizon continues wtih their automated calls to my address reference my number. Today I spent over 1 hour on the phone, was disconnected 3 times, sent to the wrong department twice, and repeatly asked to talk to a supervisor but was refused. The associates were completely unhelpful, could not understand the problem even with the reference number. This was the worst case of customer service I have ever experienced and being over 50 yoa I have seen some bad customer service. I am in retail and I would be fired without delay if my demeanor or performance was as poor as I expererienced today and it was not one associated, an isolated case, but five different person this date alone.

I am still getting a one bill from Verizon (combination of FIOS and cell phone bill). I do not want it, never ordered it. The once call was supposedly cancelled initially on 10/1/2012 at 650pm. Well still got them, called Verizon again in January and February complaining I am still in one bill. I was told the March bill would be split, guess what, bill due 3/31/13 is one bill again. I am looking for someone to assist, step in and tell them enough. The only recourse is to not pay the bill

In Northern VA, Verizon uses a company, S&N Communications for their FIOS project. On Tuesday Aug 9, 2011, this company sent out guys at the behest of Verizon to dig up my property with the intent of installing FIOS. The problem is that I did not ask for this to be done. The workers from S&N Communications did "not ring my bell" or "knock on my door" to insure that they were doing the correct thing at the correct address. I have had multiple conversations with Verizon which in turn turned this over to S&N to handle.

I only asked that S&N mitigate the damage to the tune of $78. which they flatly refused to do. This is new construction property. I had just had my lawn landscaped on the Saturday before and consequently had to have it done again on Thursday, Aug. 11, 2011. (Mind you this was done during the strike, so who knows which idiot passed on the wrong information)

Shame on Verizon and shame on S&N Communications. They should be held accountable for the damage done to my property. I want recompense.

Tryed two times to have Verison as my land line and internet service, first time the company cancled due to a strike the second time was told the installers would be at my home between 8am/11am no show no call. Called Verizon at 11:30AM was told a man was on his way did, the tech did not show up until 12:45PM, asked what happened the installer was short with we me, asked how long it would take comment was he did not know but when the install was completed he could tell me. At that point asked for him to leave. Called customer service 3 time on three diffrent dates over a two week time frame and asked to have a manager call me back,5 weeks later still no call.

Yesterday my daughter and I (and my two young grandchildren) went to the Verizon office near the Costco in Mountain View to have three telephones charged currently to her account moved to my account. A transaction that should have taken at the most 15 minutes in my opinion took almost an hour and a half. I do not know all the reasons why there was such a terrible delay. If the sales rep did not know how to do it, I would suggest better training before letting him assist customers. The computer also would not let my credit card be used to charge the service for all three phone lines. We had to migrate from computer to computer to finish the transaction.

There were several delays when the representative had to call over another person to do something for him on the computer. My goodness! If a computer system and I were as inept as what I experienced yesterday, I certainly would be fired from my job. Also, I am somewhat disabled and cannot stand for long periods. There was only one chair behind the counter in the office, so I asked to use it. If customers are to be asked to wait long periods as we did, there should be some accommodation for them. This was a very disappointing and ineffective interaction with Verizon. I do not look forward to doing business in person with the company.

Not that you care.. I paid a servise guy,Luis, $ 100 to fix my line. We have 2 lines in our home. mine did not get serviced bc he did not have a ticket to do a second line. I offered him the money, it was fixed but he said there was water in the box across the street and this will happen. I also contacted Rasshaan Woods. He said I could contact him bc his wife worked the call center and she wold get the wrok ticket done.

Well, he also said that the lcable would not be fixed bc they want to push FIOS. Well, the lines are in and we are not offered FIOS!!! We were without phone service for a month after the 10/29/11 storm. It is now spotty and now no service. There is no help fromVERISON only animated messages leading to nothing.\I am so PISSD about not having service. I AM HAVING TREATMENT FOR CANCER AND DOCTORS NEED TO CONTACT ME! If this were you, would you like to be in my situation?

Out of 2 months, we are out of service 6 weeks. Cretiting us is not a bandaid. we need the service. if you can not provide it, we need to look elsewhere. This is a serious situatiojn, you are TOO BIG of an operation to think of your customers.You think only of the money.I am sick, you do not care, shame on you!!! AND I WILL make this known. I jhave contacted you many times, used your"techs" that are worthless, AND paid them to help..go figure..

I thought VERISON was the BEST, It is a BIG disappointment!!

I have called numerous of times trying to settle a matter of all my phones my line my husband line and our daughter line. For some reason the phones all three lines will come-on and go-off by themselves all the times dial other numbers we are not trying to dial.

This keep happening and when I call a agent to discuss the matter it's thrown in my face of the agent saying, well we have not heard of any complaints about those phones Samsung bright, but that don't matter about know one else, when other customers call and complain you take the situation seriously , I had two of the agent s to tell me I don't believe that all three phones are doing the same thing that is impossible, so they sent out new recondition phones and quest what it happen again and still is giving us problems.

I know one of the Verizon agents or super is willing to help just keep sending out the same old (RECONDTION DAMN PHONES) I CAN NOT WAIT WHEN MY CONTRACT IS OVER I PROMISE I WILL NEVER DEAL WITH VERIZON CELL AGAIN AS TO WHICH THE COMPANY WANT MISSED OUR FUNDS AS TO WHICH IT WAS TOLD TO ME, IT PROBERLY WAS A SLIP OF THE LIPS, BUT IT WAS SAID, SO THAT MAKE CUSTOMER LIKE ME SAY THE HELL WITH THIS COMPANY OVER ALL, I just wanted to be heard and to see if anything will come out of this.

I went to the verizon store to get a basic touch phone. The sales associate said you can no longer get a basic phone from the store. You must order it online. I asked so if you look at a phone online without being able to see touch listen to and you dont like it do you cancel the $35.00 restocking fee? The answer is no. I am moving all phones to another carrier as contracts run out. No customer service no customers. $300.00 a month will go to sprint most likely.

First, I am a senior citizen. When I receive utility or any other bills, I review them, and iif found to be accurate, I pay them. I do not scrutinize every line of print on every page. Upon receipt of my 1/11/13 Verizon statement I was astonished to find a $ 604.93 charge for International Calls instead of the normal $ 50.00- $ 75.00. Upon close review, after Specials and Promotions at the bottom of page 3, I found Change in Service and Partial Month in bold print. In calling Verizon Customer Service I learned that the plan had been changed and the call limit was now 500 minutes instead of unlimited. I told the representative that had we known this we would have gone back to purchasing calling cards. In further questioning I learned that the notice was advertised in Need To Know Information of the Sept. and Oct. 2012 bills. I had my Nov., Dec., and Jan. bills in front of me during the call which didn't contain the notice.Unfortunately for me,I never read the notice. She also said they sent emails, which I never received. She said they could issue a credit but it wouldn't be processed. In all fairness to the consumer why couldn't this change notice be placed in the section pertaining to VLD Service instead of being buried on the last page. At least they could have placed an asterisk in the billing section referring you to a pending change. Upon review of my account I was told to expect another $ 400.00 to $ 500.00 charge next month. I feel this is a rip off and definite abuse by Verizon to the Consumer. Although it may be legal, it certainly is not ETHICAL. I believe my complaint deserves consideration. We wish to keep the service, monitor the minutes, and use calling cards once the 500 are used. That is unless VERIZON has another gimmick These charges should be reversed and in the future they inform customers of pending changes in the section of the bill where the charges are placed and not buried in the rear of the statement.

I am in Killdeer ND., and I have ur 4glte wireless system for my laptop and it wont hold any signal and the system is so slow,, I don't think I am getting my money's worth and I don't think should be paying for something when its not working properly, every time I start doing something I loose the signal and I have to start all over again, I need either to get an break on the monthly fee or get some kind free signal booster from Verizon, Thank you David Poe

My problem started on 11/4/11.When I went to use my cell phone that morning the screen said searching for service. The next day I went to the verizon store to see if they could reslolve my issue. They said they would send me a new one whichthey did. when I recieved it I activated it and found the same problem,searching for service.I went back to the store They looked into it again and after an hour they determined that I somehow recieved another one in a million phone with the same problem.

I just went online to try to find someone who could help. The only person I could find was a sales rep. I asked her to refer me to someone who could help me she gave me an 800 number, well I have no phone hence I could't call anyone i asked her to refer me to someone online she said there was noone to refer me to. I need to state that this is not a customer friendly company, who apparently does'nt care if they lose one small insignificant customer. I sincerely hope that many others like myself see their uncaring attitude towards the small guy. And decide to move on!

I called Verizon on several ocassions and went throught the terrible phone system that cuts you off before you even get to speak to a human being which is rare with Verizon. I even went on-line to the chat that was also terrible. Are there any human beings that work there. After finally punching random buttons on the phone out of frustration I finally got a human being. I asked them the change my package because paying $200.00 month for TV was not in my budget. Well we went through the packages and finally got the bill down to something affordable SO I THROUGHT.

Well I get my bill for a WHOPPING $600.00 WTF!!!!! Direct TV is intalling my dish tonight. I'm so disgusted with Verizon I can't even speak to them to them to find out what happended and what charges they added to my bill when I took some of the packages off. Worst customer service ever!!! Worse than Comcast...geez. Even went to their satellite office in Bowie, MD and they were useless, they directed me to the phone to call customer service.