Verizon Complaints Continued... (Page 4)

I was suppose to have the movie channels free for three months,only had them for 1 month,and only one 1 tv .They said thats not possible to have it on 1 tv and not the other.I never got the movie channels back,the last time i called i spoke to 4 different people people,i thought i had it finally solved until they hung up on me.I was on the phone that night for over an hour,and i told them that,they didn,t have the decency to call me back.I was suppose to have these until oct. 10th.The last bill octobers even says i had the movie channels,WHICH I DIDN,T. I know when they see that it is me calling they make me wait along time and quite a few times they never answered my, cordless died,that,s how long i was waiting . when my contract runs out i am not going to renew. This was my last complaint,there were more before that.

Got a phone I never ordered from Verizon. Received a phone fraudulently in November, contacted Verizon fraud, to investigate, sent me a return box. Now I'm being billed for a phone I never ordered, plus do not have I sent it back and they wont zero balance the account, unless I get a police report filled out and sent to them. More hoops for me to jump through for something I never ordered or wanted. I will never be a Verizon customer after this experience.

Verizon customer service told me that virgin mobile would contact me regarding an individual who has used my name and stole my son's phone number by using illegally gotten information to have the # ported to your company. We filed a police report and are waiting to hear from the Department.

I was offered, explained and requested a plan , only to find out on my new bill that I did not get that plan – and now told its to late to get plan ., plus its not a good plan for me anyway. I was offered one thing and set up for something else

I feel duped. I did not authorize 60 loyalty plan , I don’t want it , I should get what I was offered on that date. My Verizon notes show a promotion plan offered to me on 2/26/14

So I feel frauded because I was offered one thing and just now offered nothing but excuses and apologizes.

I had Verizon Internet in Virginia. When I terminated the account, Verizon continued to charge me phone line support. I applied for a mortgage loan and saw the collections on my credit. I attempted to resolve this many times. I now live in Texas which complicates matters. I could not get it resolved and hired an attorney. He suggested I pay the $99 plus dollars which I did not owe just to get it off my credit. I did that. About two weeks ago, I have yet another collections agency contacting me about this paid bill.

I mailed them a letter plus the BOA bill payment receipt showing the payment and date cleared. I sent the same information to Verizon Dispute resolution manager at one Verizon way in Arlington Virginia but the letter was returned as “unable to forward”. I have already paid a bill I do not owe and certainly don’t intend on paying it again.

After reviewing our bill, and yes we did not go over it like we should we found we were being charged for ordering cinemax. We did not order this and when we called to dispute the charges they said they had an order number and it was ordered by my remote. After requesting all documentation they refused. I asked what room and set top box it was ordered from and they could not find any information other than a remote.

So I explained that means we can order it when the tv is off they said well that is just crazy. Well it is crazy that you can say it was ordered by a remote with no other information. They explained well it was an old order and we just must not remember. After numerous attempts to let them know we did not order this they said sorry about your luck there is nothing they were going to do about per Ms. Golf.

After reaching the CEO Lowell McAdam by email he cowardly had has personal assistant Mr. Seymour rudely call me and basically said the same thing sorry about your luck there was nothing else they were going to do. It just shows how companies screw the customer on a daily basis. Well I am tired of it I will post until it reaches enough to let people know how much a ceo cowards behind his employees and how they rip you off

I entered into a 2 year contract from Time Warner with Verizon Fios in February 2012. At that time, the sales person quoted one amount and then when I received the preview bill, the amounts were so different. I was told that HBO would be included in the promotion and it was not. Long story short, I ended up getting an email from a Vice President of Operations (belssing in disguise) and told him about my experience. He had someone contact me and they resolved the issue for me.

On December 2013, I called Verizon on another matter and they tried to get me to “rebundle”. I hung up with them as I could not take the time to talk to them from work. Well, they called me back later that day trying to persuade me that if I rebundled getting the Quantum Internet I would not see a change in my bill. I was not aware that by agreeing to this, this would start a whole new contract.

After repeated go around with representatives, I was given to Ms. Jasmine Paglaro a Manager. She looked at the situation and said that it was not a new contract as the other promotions were still in tact. She said for all my troubles with the sales team, she would provide an additional $15 discount but I would have to call back in March when one the promitions would end. She provided her direct line so I could call her back personally.

I called Ms Paglaro in March to find out that she no longer held that phone number and have a go around, they told me she was promoted. I was then transferred to a Ms. Tolson. This woman was ice cold. She told me that Ms. Paglaro was promoted and that no futher discounts would be provided until all promotions would end. This was new to me as Ms. Paglaro told me that she would honor the additional $15 discount after March 8th. I was so upset but this person (Ms. Tolson) did not care. I said, well you guys got me again with false information.

Her response was, well if you terminate early, there would be a $200 charge. Who says crap like that. Seems to me that you rope customers in and then they have to fight for what they were promised. I have had nothing but headaches with this company from the very beginning. For once, I would like to get what I am told I am going to get without having to go to extreme measures. I would still like to see the $15 discount applied as originally promised when I “rebundled”. Otherwise, this customer is gone when contract expires. I did not have this issue with Time Warner.

I was having an issue with Verizon – went into the local store to buy out/end my contract. As a long standing customer they wanted to keep my business so they had me contact a customer service representative who told me that if I would remain a customer she would waive the $30 upgrade fee for both lines. When I got off the phone the girl at the store told me that that was the promotion so basically I was lied to. I called back to let them know that I was having trust issues because she had lied to me. I was then transfered to another representative, Blake Reynolds(Rennels) in Franklin, TN. He really wanted me to stay with Verizon so he told me that if I stayed I could get accessories for my phone’s and he would reimburse me.

I purchased them with my debit & was told to let him know the amount. I did that but never heard from him so I contacted him again, actually several times. Finally after a couple weeks & complaining he called me and promised to check into it and call me back on Monday.(that was 2 wks. ago). And of course none of these calls have been recorded! I am really disappointed in Verizon and feel that I was lied to just to get me to sign onto another 2 yr. contract. At this point I am considering taking legal action to get out of my contract due to all of this. I was misled to get me to stay as a customer! Let’s see where this e-mail ends up and how long it takes for someone to get back to me.

Our plan was changed in error. And in the middle of the month. When we went in to get an upgrade on the phone we had. We were told our bill was over 400.00. My husband was sent to call the billing department from inside the store and was put on hold for an incredible amount of time. And was then told he would have to call back later that the computer system was down. We then went back to the customer service desk and they called the billing department and once again we were put on hold. Our household between cell phones and Verizon fios. We spend over a 1000.00 a month. And they are telling me they cannot drop the additional charges. I will be sure that every person I know will hear about the poor customer service we have received. And as soon as my contract is up with them they are gone.

My son’s phone was stolen and we called the number that the local verizon store told us to call. We called that number and we went through the automated service and disconnected the phone. Now talking with Gladys (ext. 2084081) in Hanover, MD we have to pay the international call and one to Atlanta for a total of $195.02 that was made by someone else. She also said that when the phone was initially activated that it was set up to call internationally which is bunk. I am going to cancel our service and will never deal with any companies associated with verizon unless this issue is resolved.

I called 1-855-245-0656 to get information about verizon fiios triple bundle & spoke to Charles (didn’t want to give his last name) & after speaking to him for over ten minutes he declined to give me more information until i gave him my full name & get pre-qualified. He called me rude & disrespectful coz i raised my voice after he had me hold for many minutes to find out about asian (filipino) channel just to come back & say i need to pre-qualify first & that upset me & raise my voice & then he said that since i’m being rude he threaten me to blocked my number so i couldn’t call to order the service any longer. Later i called the above same number & able to speak to their supervisor Mr. Major & brought out my complaint & said he will make sure to look into it & apologized what happened.

I brought a Mimi iPad for Christmas ad I did the installment payments. In march I went to Verizon in clackamas Oregon to pay it . I paid 373 to my account to pay it off. April 1st came and I didn’t owe anything. I went to the store and made sure I did not owe anything and that my iPad was mad off. I was told my David that I do not owe anything until may and my iPad was paid off. I never got a bill for April and I called again to Make sure. I just got my bill for may and I owe 600 dollars. I’m so upset I called and complaint and I also went to the store to talk to David. He did not understand to a manager looked it over. The manager told me its a bill for April and may. I told him I was told my balance was zero on April 2nd, how does my bill go to 600 dollars in six days. I asked a lot of employees why my balance was zero they said you do not owe until may. If I owed for April I would of paid it. This manager told me he would take off the 5 dollar late fee, why do I even have a late fee I never got a bill for April and my balance was zero. He was really rude and should not be a manager when he talks down to customers. I would pay what I owe, but when your told something different. I have been a customer for 10 years I will not be customer after my contract is up, I will let everyone I know too. I have been be treated so poorly.

Account with Verizon begun before Summer, 2012. Many confusing events:
As an elderly woman of 85-86 years of age, in an attempt to downsize my expenses, I wanted to bundle three accounts: Internet, Land Phone and Cell Phone, as advertised by Verizon. Verizon sent me an Internet device with its own distinct phone number which was charged monthly as an adjunct to my computer service. This device was to connect to the computer and never worked properly. When I complained, several representatives by telephone made attempts to make the device work i.e. check the battery, check the blinking lights, etc. After several months of this, I cancelled the computer service with Verizon out of the bundle and went to another service in February of 2013. The monthly charges to me have been up and down and all over the place, finally resulting in my cancelling the land phone, leaving only the cell phone service. Now they want an additional $335.00 just recently billed by phone but I haven’t yet received the paper bill. They say my cell phone account will be carried until in July of 2014.

Removed International call plane on 2/26/13 but they mistakenly removed early February. Received February bill was $1414,- spent hour and hour conversation with rep. finally they gave me a credit for $1004.- but charged me $265.- for Tax. April 6, 2013 spoke to supervisor and he collected and credited tax and settlement for February bill was $128,17. Same day I paid $128.17 by phone. April 11, called from Verizon Financial department she asked me to pay past due around $395.- immediately. Last conversation with Verizon I only own $112.23 due on April 28th. Now totally different story I have a past due and cut off service plus late fee. I will call FCC tomorrow and get best result with Verizon.

My wireless number 813-466-8570.
I presently have a pre-pay verizon wireless account for the past five years.
Verizon electronically for the past five years has been withdrawing per month from my visa credit card account in the amount of $16.05.
As today april 9, 2013 I have balance of $463.96.
On april 30, 2013 I call VZWRLSS AUTO PAY:TEL 88-294-6804 CA. I requested verizon customer service
to refund the balance.
verizon custmer service response: decling refund.
please has some one from verizon resolve this matter.
Thank you,
James Gonzalez

I am a long time customer and on March 23, 2013, I found that my cell phone was totally dead. I took it to the Verizon store on Eagle Road in Meridian, Idaho. The young lady who greeted me looked at my phone and advised me there was nothing she could do for me except upgrade me to an Iphone. I don’t want an Iphone. I don’t want a phone with a data package. I am not due for an upgrade until May. I ask to speak with a manager, the manager advised me th same thing that there was nothing they could do for me. As we were speaking, my daughter in law ask a question and the manager said “oh I thought I was speaking to Janet” (very rude )Since there was nothing Verizon could do for me, my daughter in law ask if I would like to go to their Sprint plan and the manager immediately said “well I can tell you to get to the Sprint Store” I was insulted that she would lose a good customer and not even try to work something out for me. I would have had to pay for terminating my contract with Verizon. I have a serious health problem and cannot be without a phone. Finally the manager suggested I contact the Corporate office and see what they could do for me. I advised that I don’t have a phone to contact the Corporate office – the manager said “this room is full of phoneyou can use” I ask if she could call for me and she said no. After nearly an hour of this kind of customer service, the manager finally said she would check and see if they had a loaner phone. Funny thing she found one but advised me that she could not retrieve any of my data from my broken phone. I was sure there was some way to retrieve the information and continued to ask her to try to retrieve it. After some time she finally was able to retrieve the information and she provided me with the loaner phone and advised that I would receive my phone in the mail and that I would receive a return mailing label.
Later I received a call from Verizon asking me about my recent verizon experience. I answered the questions and was advised that a manager would call me. Well, a manager did call me and it was the manager who was so rude to me and my daughter in law. She ask me what they could have done to make my experience better. I explained the the customer service I got left me feeling that I was not a valued customer especially since she was so quick to try to direct me to Sprint. This experience was very negative for me.

The Verizon Fios Internet bundle reviews you read online might be all good, or the might paint the company in a poor light. I want you to hear it first from me, you’ll be paying for the TV but wish you had just the internet. Here’s my story.

When I moved into my apartment in October I asked if I could transfer service from AT&T U-verse. I was told that the only option I had was FIOS by Verizon, so I looked up some reviews online. I saw that internet speed was good, but most didn’t like the other portions of the bundle deals sold to them.

Well the complaint I have is that the TV sucks and the internet is overpriced to say the least. I tried to cancel the TV but then it said my internet monthly billing would more than double, how is that possible! The issue here is that there is no other option for customers in my apartment, you are forced to go with Verizon FIOS.

How is that we don’t have  choice? This is terrible. It makes me want to leave my apartment just so I have better choices of internet bundles. I don’t want TV that sucks just to get decent internet right?

Verizon’s Contractors both for the Medical Health Plan and for Phone Concessions are very incompetent. The Medical Health Plan Contractor Xeros
HR Solution had the Annual Enrollment for Health Insurance from 11/7 through 11/21/2012 for 2013 at Website www.verizon.com/benefits connection. From 11/7/2012 through 11/15/2012 tried to Enroll in a Health Plan through their Website but was unsuccessful. The most important Step the Selection of a Medicare Health Insurance Provider was missing. Called their Benefits Center on 11/15/2012 at 1-855-489-2367 and went through their Prompts which finally led me to where I needed to go. Waited for over 20 minutes before finally a Representative name Arica answered.
I informed her that I was unsuccessful in Selecting a Health Plan Provider from 11/07 through 11/15/2012. I asked her to Enroll me into my Medical Plan of my Choice. She told me she could not because the Enrollment Form was incomplete. I informed her that I was very upset and frustrated and wanted her to File a Complaint to their Upper Management.

I want my Complaint forwarded to Verizon’s Chief Executive Officer. My Complaint is about Enrollment, Excessive waiting period of 20 minutes or longer and no response on Email Sent to Them.

I finally was able to Enroll in a Medical Plan of My Choice at the Website. According to Daniel Lutz, HMSA’s, Account Relationship Consultant, even though I had Enrolled at the Website it is inconplete. There was a Important HMSA Form which was needed to be filled out which was never mailed nor was provided at the Website. This Form was sent to me by Daniel Lutz via way of my Email Address. I completed this Form and Faxed it back to him. If not for HMSA’s Daniel Lutz help I would not have been enrolled in a Plan of my Choice.

Verizon’s Benefit Center is Hopeless and very incompetent. Their Upper Management Staff should be Terminated.

Verizon’s Phone Concession which handled by Healthsmart Benefit Solutions is also very incompetent. Even though the Benefit check should have be Direct Deposited into my Bank Account it was mailed to me. When I called them the person I spoke to said it was Verizon’s fault of not informing them about my Direct Deposit Bank Account.

I live is Williamsburg Brooklyn and there are Verizon trucks parked and idling for very long periods of time. I asked(nicely) a Verizon worker yesterday why he was parked idling yesterday. His responce (angry) was that he was cold. I pointed out to the Verizon worker that there is a 3 minute idling law in NYC and that I’ve noticed other Verizon trucks parked idling frequently. His reply was something like “so whada gonna do”? So I walked away. I am know going to film and post interaction with Verizison truck idling issues. I Tried to contact Verizon, I spent a long time trying to find a place to file a complaint but I don’t think there is one, trying this.
I’m a former contruction worker (local 731) when we worked at night in the winter we dressed for it. Verizon trucks parked idling is illegal.

I did not undrestand when I got wireless wifi that to watch nexfelix movies that it used up my mega bites I got charged over $900.00 for one month WE were not told about this when we got this plan!! I don’t feel that this is right I wil go on social media about this and let pople know about this I am not a happy costmer! I have been with version a long time and I cant wait till my contract is over so we can get out!

I recently purchased a bundle service from Verizon and i specifically asked for a FIlipino chanel to be included on the package. Melissa told me that it would be $137.96…I understand that taxes are not included..So i made an appointment to install it. That day I don;t have the Filipino chanel..so I called them and said that it’s not included…so i said when i called I specifically asked for that channel…they transfer me to somebody and he said it is included…only they are having tehnical problem and will be resolved the following day…the following day they dais it will will be resolved the following day again..here comes that day it’s not resolved….so I spoke to the customer service and asked what’s going on..because I got a text saying the technical problem i have is resolved…so I told her it’s not…so ofcourse she put me on hold..afterwards she said it’s because it’s not included on my package..so I told her the story and I asked how much ..so she said the estimate was $137.90 plus the Filipino channel which is $24.99..so plus tax I will be paying almost $180.00..So I told her that was not the price that they told me on the first day I called…so I asked to speak to her Supervisor..and she put me on hold for 10mins..got back to me and said few more minutes because she is telling her supervisor what’s going on..so after few minutes she got back again on the phone saying it will be few minutes more…then on the fourth time she said she will give me discount..so I said “what happen to the supervisor?”..and she said”oh you really wanted to speak to the supervisor?”..and i was very upset….then she said”do you want to cancel your service”?.the more I got so upset so I said “yes”…then transfer me to another lady without telling me…..I spoke with somebody from the “elite team” (that what she said)..helped me and gave me a quote..so i feel better… then that nite I got an e-mail saying my estimate price will be around $180.00..which is way up from the price they gave me…So i called them again gave me a different quote …anyways…..this time she said it will be around $169.00 form initial price that they gave me which is $137.69….

I’ve just recently started using Verizins service for simple wifi. I was informed that I can only receive wifi in my home if I purchase standard home phones service as well for a bundled price of 34.99. I accepted and even called back twice to make sure that I was Indeed receiving wifi in home at the rate of 34.99. 3 different reps confirmed this for me. Today, a month later I received and email bill saying I owe $233.00!!!! When I called total to someone about thei HUGE mistake on their part, I was met with theMOST RUDE CUSTOMER SERVICE AGENT EVER!!!!!! MRS STARCONE!!!! I wonderifhermkther ever taught her manners or if her supervisor has ever listened in no one of her calls. She yelled and had attitude and told even had the nerve to tell me”welll you know better then me so what do yu want?”

I asked to be transferred. She said she couldn’t. I asked to speak to a supervisor and again was told this wasn’t possible. So what were my options? Talk to the rudest person that humanity has created or call back and wait another 35 min!! So I called back. I had an amazing rep named Nicole who helped correct ALL the mistakes to my account within 15 minutes!! She wasn’t pleasant and friendly and oh so helpful. It shows me that A – Verizon CAN fix the mistakes they make and B- the reps can be very helpful and sweet – looks like they have some bad employees. If not for Nicole today I would have cancelled all my service and went with the competitor. EVERY CUSTOMER COUNTS VERIZON. Think about that before hiring.

I have the protection pack plan with Verizon when I first started with this plan it was 19.99 a month now it is 24.99 a month which did not make and difference because it is a good plan or so I thought. I called Verizon to report mu computer had started acting funny and the tower was making a knocking noise.

When I spoke to the first rep I explained everything to her that the monitor was fading in and out of color and sometime would go black and white also the tower was making a knocking noise she took all my information along with a charge of 89.99 for the protection pack co-payment.

A couple of days later another rep. call and ask me again what was going on with the computer I told him the same thing I told the first rep. monitor and the tower and what he told me was that the monitor was getting ready to go that why the color was changing and he would put in for a replacement because it was so old but as for the tower he said it sounded like one of the fans might be hitting against something and he would need to order the parts.

Not once was I told by either of the reps. was I had to pay a separate payment for the tower and the monitor. Now I am being told that I have to pay another 89.99 to have the monitor replace why wasn’t I told this before why the two different stories. This is really unacceptable and unfair to a long time customer to Verizon like me.

Had I known that I would have had to pay two different charges I would have ask why when I brought the computer it came with a monitor, tower and a keyboard. I was told by one of your rep. that everything was being taking care of now I am being told something else why the two different stories this is not how you take care of your customers.

I have been a long time verizon customer for my business and for personal use. I met with a sales rep a few weeks ago at one of our locations to review my bill. At their suggestion, we bundled services differently, etc. On Wed 1/ 25 verizon contractors laid a FIOS line for the business but cut the residence FIOS line so we were without a phone, cable and internet. On Thursday, a temporary above land line was laid.

On Fri 1/27, Verizon was at our house installing internet for the upgrade to FIOS on business lines and that was turned on around 1pm. Unfortunately you all screwed everything up because you cut the internet at my warehouse off when you turned it on at my residence for the business.

Not only could customer service NOT help me, I spent hours on Friday afternoon with a useless Mrs. Jones, but I had a multi million dollar bid due that I could not send out because of your ineptness. And all I was given was attitude and told nothing could be done. I am still without internet at my warehouse and I want to know how you plan to adjust my bill for this and how you plan to try to keep me from canceling service and going to Comcast.

I want to know why my internet was NOT restored on Friday and why it is still NOT restored as I type this. I am currently using a wireless card to send this that I expect to be reimbursed for. I expect to hear from a high level executive ASAP – not a manger or a customer service. If I don’t get this rectified today, I will be calling the local news channels to advertise the already known knowledge on how poorly Verizon treats their customers.

For many months already ( I believe since May 2011) Verizon is upgrading it’s IMG for FIOS TV subscribers to new release IMG 1.9. As far as I understand from Verizon forum, new IMG 1.9 with many extended features is already installed everywhere in the US except VHO 6 – MA\NY region. For more then 2 month Verizon production manager Joe Ambeault either on Verizon forum or through tweets promise to us, MA/NY residents that we will be upgraded soon. I even got once message on My TV that new IMG is coming. And then… nothing happened, message dissapear from TV and then new tweet from Joe Ambeault announced that there will another delay for MA customers.

By my count there were already 4 delays of new IMG for Mass customers. The latest “carved in stone” promised date came from Verizon technical support who assured me that upgrade is planned for 11/29 and from Joe Ambeault on his tweet from

Novemeber 15: “Around Turkey Day”, https://twitter.com/#!/FiOSTV/status/1350867689648​94720

…only to be renounced once again several days later by Joe himself who tweeted that “several more weeks” before IMG 1.9 comes for MA customers.

The most frustraiting is nobody in Verizon, specifically production manager Joe Ambeault bother himself to apologize to customers and explain what is going on with this upgrade and why Mass and NY customers are being discriminated with new IMG guide. If there is technical problem we should know when it will be fixed and what is real date of upgrade, not to hear about one delay after another. Please let us know what is going on and give us update when we get like the rest of country new IMG 1.9

I have had my Verizon account for about 14 – 16 months, now over all I was happy with the service. Until my contract ended with Verizon then the trouble began. I started droping call left and right, I call into Verizon, and it seams and apers to me that they want you under a contract, to use there services. It also was shown that Verizon don’t care about small business in general or ones that are owned by veterans. to this date Verizon has not figure out why my call drop like they do, I keep getting pass off to some one that “o it is not my problem, or do i care about yours.” Now i have a small it businesses in Kansas and i work the hole state, i need my phone and i need it to work correctly.

Verizon is charging me for a line that was suspended then terminated. When I called to terminate the service, customer service gave me the run arounds about all the options I could have to keep the phone, I rejected the offer and the phone remained in suspend mode. Finally I called back to get it terminated without wanting to talk about any futher options. I was told that I would recieve a credit for the time that it was terminated. So then I go to make a payment one month later, they were still charging me for the phone that was not in service and now they are telling me that the charges are valid.

Previously, I had vented about how Verizon wanted $150 for my to buy out of my 3-G contract. Hmmm..apparently things ARE looking up or Verizon is reading these blogs! LOL I just got off the phone after speaking to a “Juan” after paying my monthly bill, he surprised me by mentioning if I wanted to upgrade to a 4-G device! Surprised the heck out of me – it only cost me $20.92 in taxes..it somehow was “free”. The catch was that I had to suspend the initial 3-G contract, BUT opt for another “new” 2-year contract! Sooo..yeah, I opted for the chickensh*t deal..it kinda soothed my ruffled anger with Verizon.

But then they are “throttling” the speeds of broadband devices, but just who isn’t these days??? The catch is we have a grand opportunity to make ‘lemonade’ out these ‘lemons’ that the carriers throw at us people…

On Sunday (Aug. 28th), after the hurricane, I suddenly had no service on my Verizon land line. I live in NYC and the hurricane was basically no more than a thunderstorm here, so I called Verizon Repair to find out what was going on…and was told that they didn’t know but that the problem would be looked at on Sept. 10th. I found that outrageous, almost 2 weeks to come and look at the problem. I said I can’t wait that long and was told nothing could be done.
So I asked to speak to a supervisor whose name was ANNE-(Employee ID:791). I have never in my life been so rudely treated.

She was dismissive, aggressive, and most of all extremely patronizing!!! I so wish I could somehow express her tone in writing! She treated me like a child who didn’t even know what a hurricane was. And there is NO WAY she could even relate to my situation as she was in Albany and I was in he city. In the end I bid her good-bye, having her tell me she would put a message on my phone explaining it was out of order – she didn’t. After I hung up I realized that she had taken my peace of mind and patience and given ZERO information, and LOTS of attitude!

So wish I could speak with a Verizon official, and have him listen to the recording of our conversation…if there was one…or if it still exists. If it does take as long as Sept. 10th…..I will be an AT&T customer for sure.

In June of this year I noticed my VERIZON bill was a bit higher than normal and I attempted to ascertain the reason why. I called and used the automated system and finally talked to someone who stated she could not help me because I did not have a land line phone with VERIZON and I did not know my account number which could be found on my bill. I informed this woman that I have never received a paper bill and thus did not know my account number, that VERIZON had been billing my Discover credit card directly. She told me sorry but there was nothing she could do.

In July I saw my bill was still a bit higher than normal and I again called customer service and got the run around. After an hour and 20 minutes and after informing one of the many people I had spoken too that I was going to call Discover and stop all future payments, I was finally able to get some “help”. I explained my issue and informed her that I wanted to receive a paper bill from this point forward so I could see the charges. After a lengthy process, she told me that I would start receiving the bills. At this point I thought VERIZON, like so many large companies today, just lacked good customer service.

On 8 August I saw my first paper bill and discovered I was being billed for a “Promotional Offer” for HBO/Cinemax and a movie package. I never gave anyone permission to charge me for this. Not only did I not give permission, I did not know I was getting those channels. If I had not finally gotten the paper bill to see for myself what the charges were I would have ended up getting billed the “full rate” for a service I did not need, did not WANT and DID NOT KNOW I HAD!!!

On 9 August 2011 I again called customer service and talked to many people and kept getting the run around. I started asking for a manager and instead kept getting the shuffle…everything from “I can’t help you, your account is in Virginia and I am in New York (I mean REALLY??? In this day in age) to this is not our department. I went to billing who said it was the wrong office as this was not a general bill issue but a FiOS issue, to this is not a billing issue, it’s a finance issue to this is not a finance issue but a billing one. At each step I asked for a manager but never got one. FINALLY after an hour and 30 minutes I was “provided” with a promise that a manager would call me back within 4 business hours.

I have gone from the opinion of this is a case of poor customer service to an opinion that this is a calculated policy to fleece the public much like cramming is used for phone bills. You start charging a person for something they do not need or want WITHOUT their EXPLICIT authorization and then” inform them” that if they don’t take action to STOP you from TAKING their money (without their knowledge) that you plan to continue to take money from them. Then, when people call to ask a question, to complain or try to get a “free” promotion STOPPED, you run them around and make it as difficult as possible to cancel a service that THEY NEVER ASKED FOR OR WANTED.

In November of 2010, we decided to turn off the home phone we had with Verizon to try to save a little money on our cable bill, since we have our cell phones with them as well. We had both bills (cable and wireless) combined on 1 bill each month. If we had known that by turning off the home phone, it would discontinue the combined bill, we never would have done it! After a couple months of mass confusion and bills getting paid to different accounts, we decided to turn the house phone back on, and get everything back to one bill. This is where my story begins! I swear on everything I love in my life that these notes are completely truthful and accurate.

I understand if you want to doubt some of these, because I would find it hard to believe that a company as big as Verizon could possibly SUCK THIS BAD!!!

5/10/11: called Verizon, spoke to “Dominick”
We asked if we could have the same number we had for years that we just turned off in November, but it was now unavailable, so our new # is 941-426-5424.
Our new bundle is: Fios Voice
15/5 internet
Prime HD
For $99.95 plus DVR free for 1 year.
Order # is : OF0330834
Conf# is : OF0084AV
New services will be in effect by 5pm tomorrow. Perfect!
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5/11/11: got home from work and half of our channels that we always had before, are gone.
Called Verizon, spoke to “Aaron” (PUNK!)
When I asked why we lost NatGeo Wild along with a few other of our favorites, he said that they were no longer part of the Prime HD package. We would need to upgrade to the Extreme Package, which was $15.00 more per month. I was not happy but asked him to please add it to our bill.
As we went over the cost at the end of my call, he stated that my bundle would be $124.99 per month. I did not understand how it went from $99.95 to $124.99 when all I added was a $15.00 upgrade. Aaron explained to me that he would not approve the $99.95 price as quoted by “Dominick” yesterday unless I could give him a coupon code! ?! I asked to speak to his boss and he explained that his boss would not allow the price either.
My new order # is: OF0342773
Aaron said it “should be on in 3 hours”.
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5/12/11: Got home from work, (24 hours after yesterdays call to Aaron) and the channels were still not on!
Called Verizon, spoke to “Jewel”
There is no record of yesterdays order #! She said that it never got placed.
She put me on hold, and when she came back, my lost channels were already on! Great!
New order #: OF0355294
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5/19/11: received letter stating that they cannot combine our bills now because the cable is in David Boyd’s name (my deceased husband) and the wireless is in Linda Boyd’s name.
When I called to speak to someone about this, and explained that this is how it was a few months ago, the operator told me that the policy has changed and that I would have to have an agent call me back within 24 hours to set up a new account in my name, then I could combine the bills!
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5/21/11: 48 hours later, still no call from an agent.
I called and spoke to “Mike Hoover”. He had no idea why I was told that an agent would have to call me back, and that he could do that over the phone! He explained that in order to get both bills combined, that I would have to have the cable transferred from my husband to me. I explained to Mike that I have a granddaughter who is a senior in high school and is taking her finals on line all next week, so I could not have a disruption in service. If there would be then we would have to wait for the following week. He assured me that it as just “paperwork on their end” and that nothing would change for us.
I wanted to know if we could get a different phone number because the one they had assigned us last week rings constantly from bill collectors for the previous owner of that number.
Our new # will be 941-426-3202
Fios Voice
25/5 internet
Extreme HD
For $124.99 per month and DVR free for life.
My new order is: OF0462425
Confirmation # : Of00AXU6
Everything will take place on Monday, May 23. I asked again if he was sure that our service will not be interrupted, and he said that it would not.
He explained that our 1st bill would be a little higher because it had part of May on it. It would be $188.84. After that it would be $161.91 including everything unless we order movies.
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Later that day, 5/21/11 “Brandy” called.
To confirm that we were disconnecting David Boyd’s acct ( # 15 9000 0687299072 06). I confirmed that there would be no disruption in service, since my daughter was taking finals on line for graduation.
Disconnect # OF0463409
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5/23/11 (Monday)- got a call from my daughter saying that phone, internet and cable was off!
I called Verizon, spoke to “Dan”. I explained the situation, he put me on hold, and then back through the automated lines again!
I eventually got to “Betty”, and had to explain story all over again! She said she had to transfer me to tech support, but it put me through automated lines again and eventually disconnected me again!
I called back, eventually got “Jeremiah”. He explains that the service disconnects before it connects! After I was assured by 2 different people that service would not be disrupted.
3 hours later, on the phone with him, it is finally turned on!
We later realized that the house phone was not on. I don’t care! I’m sick of calling Verizon right now!
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6/6/11- received bill for cable, phone and internet but not wireless!?! (that was the whole point of all of this!)
Many problems with this bill:
– being charged for house phone when we still don’t have it.
– charged me $40. for boxes instead of agreed upon price of $20.
– charges for “outlet installation’, that would only apply if I had outlets installed!! (I actually had to argue this one!)
– $19.99 for the DVR when they gave it to me free for life.
So I called “u-know-who” and spoke to “Ocean”-
She made the adjustments, which brought the bill from $179.43 to $130.44.
When I asked her about the bill being combined with the wireless bill, she said she could see that we have it, but that it wouldn’t be in effect until next month.
She then transferred me to Tech Support in reference to the phone service.

Tech Support- spoke to “Jay”
He says that the phone isn’t on because we don’t have a triple bundle!!! He says we only have a double one, cable and internet. As I begin to get a bit upset, he suddenly sees that it is a triple.
He asks me to hold for a test that would take about 30 minutes. I said no! I’m tired of sitting on hold for 2 hours a day for them to try to figure it out! He said he would just send out tech support. I said thank you!
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6/23/11 (1 week later!) spoke to “Mike”
STILL NO HOME PHONE! STILL NO TECH TO FIX IT!!
Transferred to tech support.

“Eric” – said he would run some tests, and if he couldn’t figure it out, he would send out a technician! (I’ve heard this before!)
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7/12/11 -(almost a month later!) new bill came. It is for $322.32!!! And this was only for cable, not combined with wireless like it is supposed to! It says I never paid last months bill of $130.44. However, same day, I get a statement for David Boyd’s account saying that we overpaid by $130.44 but they will send me a refund check. What? Cant they transfer the money to the new account, same address, same last name?

Also:
– still not combined bills with wireless
– charging me again for installation of outlets, (this is the 2nd month in a row)
– need credit for charging me for a phone I still don’t have!
Spoke to “Karen” in payment dept. – she cannot transfer payment from old account to new. Even though they see I made the $130.44 payment, I have to pay it again and they will refund for the old account in ’late August’!
Transferred me to billing for the rest of the problems.
Spoke to “Chloe” – she cannot adjust for home phone for $35.76, until it gets fixed by a tech? what?
I asked Chloe if there was a store where I could go sit with someone that could help me instead of being transferred to all different people everyday. She said yes and gave me the number to a local store. I asked if they could do everything that she could and she said yes. Perfect!!

I called the Sarasota store at 1701 Ringling Blvd, Sarasota Fl @ 941-365-0054
He says they only do sales! ARE YOU KIDDING ME RIGHT NOW? DO ANY OF THESE PEOPLE WORK FOR THE SAME VERIZON BECAUSE I HAVE BEEN TOLD SOMETHING COMPLETELY DIFFERENT EVERY TIME I CALL!!!
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7/15/11 –
“Omar” at tech support finally said he was sending someone out tomorrow between 10 to 2 to figure out what is wrong with the phone line! Order # FLCP08024Y
I said I really needed to try to get someone to help with this bill! He transfers me….
Spoke to “Helen” in payment department. She now tells me that: we had AGREED TO A payment arrangement and that I promised to pay the $130.44 on July 12th! But I didn’t follow through with my promise? WHAT??? I NEVER MADE PYMT ARRANGEMENTS BECAUSE I ALREADY PAID THE DAMN BILL ONCE AND SINCE THEN I CANT GET ANYONE TO TELL ME WHAT IS GOING ON! I CANT EVEN GET THIS “PHONE COMPANY” TO FIGURE OUT HOW TO TURN ON A “HOME PHONE”!!!
I finally asked for a supervisor. “Lauren” answered and I told the whole story over again! After 15 minutes of her saying she cant do anything, I find out that she isn’t a supervisor!
She says she is so sorry and will transfer me to one! I get put on hold and it DISCONNECTS ME!!! WTF!!!!! I HAVE HAD IT!!! SHUT THIS FRIGGIN SERVICE OFF!! THIS IS SUCH BS!!! I FEEL LIKE I AM IN THE TWILIGHT ZONE!!! ARE U KIDDING ME!!!!!
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7/16/10
PAID THE $130.44 AGAIN!!! But I will be going to EVERY NEWS STATION I CAN FIND AND BETTER BUSINESS BUREAU AND ANYTHING ELSE I CAN FIND BECAUSE THIS IS BULLSH#T!!!

Ironically, a technician came to our house today and took less than 15 minutes outside, and the phone was finally on!
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7/23/11- approx 1:30pm (just when I thought it couldn’t get any more screwed up!) I get a letter from this “phone company” that states our on demand has been turned off, because there were a couple movies rented and they weren’t sure if we did it or not!
I called the number on the letter, told the man that yes, we had rented the 2 movies, as we do every month, and to please unfreeze our account! He said it would take about 30 min and the service would be on.
5pm. Yup, I go to rent a movie, and it wont let me!!! I call the number back again. (I didn’t get name for either of today’s calls because they barely spoke English!) He has no idea why it is still locked, and has to transfer me to tech support!
“Matthew” in tech support says he has to transfer me to customer service!!!!
I was placed on hold for 10 min, and when the girl answered, I began to tell the story for the 3rd time, and get this…. She says I must have the wrong #! This was “Stonewall Restaurant”!!?!? Huh? How in the hell does this happen when I never hung up, and even heard the music they play when your on hold!
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I am done!! This is enough and I don’t know ANYONE that would expect me to have to continue dealing with this unprofessional, unorganized, mass confusion called “Verizon”.
And when I look online, I am finding dozens of complaints very similar to mine!!!

VERIZON IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!! IT HAS BEEN GOING ON FOR MONTHS AND STILL NOTHING!!!

Our FIOS service was out of order for twice in a week with no phone, Internet or TV service working. After waisting many hours with your technical service people they came after the time slot was given and I and my wife have to waist two days. Your customer service is very unprofessional, discourteous, unfriendly and rude. At the second time your technician showed up late and cut our neighbor Comcast wire. This is totally unaccepatible and we must be compensated for our time we have to take off from our job. You do have some very good technician like Dan, who was superb and helped us. I would very much appreciate it if you look in this matter and please get back to me.

You have also overbilled us 4 times and every time we need to call your billing servcie and waist our valuable time. This kind of service and overbilling brings the reputation of your company down.

I called Verizon to temporarily suspend my daughter’s Verizon phone and the billing on her phone because she will be out of the country for the next 6 months (I have done this before while she has traveled and the charges are suspended as well). I was asked if the phone was lost or stolen, and I said no, the phone would not be used for 6 months and why. I was told that her phone was suspended, effective the next day. I called the next day to confirm (suffice it to say that I have dealt with Verizon before). Yes, the phone was suspended, but when I asked what my next month’s bill would be, I was told that it was the same — they had suspended the phone, but were still going to charge me (without telling me)!

Apparently, they have the ability to suspend charges, but didn’t do it. When I asked what the h**l was going on, I was told that, “Sometimes people want to keep the bill going in case the phone is found.” This, despite me telling them that the phone was NOT lost or stolen . . . needless to say, I WILL NOT RENEW MY PHONE SERVICE WITH VERIZON.

I switched from Verizon Fios TV service to another provider, I sent the verizon equipment back to them in the boxes and made sure I placed them in box properly. One month later I got a bill for $42.00 without explanation. I paid it because I thought it was part of my phone bill. Two weeks later I got another bill for $185 with no explanation what so ever. I call verizon and no could tell me what this bill was for. I was told that I didn’t owe any money and to just ignore it. So I did.

The next month I get the same $185 dollar bill from verizon, so I called again, and again I was told it was an error. So I trashed it. I wanted to purchase new cell phones through Verizon, so I put the order in over the phone through ACN and I was denied and was sent an email that stated I had to call an 800 number to find out why I was denied. I called and no one could find out why I was denied. I given a clearance number and was told to put the order through again. I did and was denied again.

On the fifth call to verizon, I was finally connected to another division of verizon and was told that the fios TV boxes that I sent back were damaged and that I was being charged $185 plus the $42 dollars that paid. I asked for the serial numbers that were on the boxes and never received them, I also checked with UPS to see if verizon put in a claim with them with specific names or areas where the damaged shipments came from and I’m waiting on an answer.

But I am frustrated because they have restricted my account, sent the $185 dollar account to collections, and I can’t get a supervisor on the phone to even have an intelligent conversation with.

I’m upset because I just received my final bill from Verizon wireless after canceling my service with them on April 28th because they wouldn’t let me do an early upgrade to purchase an iPhone. I expected to see a credit for the unused service from April 28th until May 8th but from what I’m gathering after reading many forums is that they don’t give you the credit. How do they get away with this? Do they want to get sued again? I was also expecting my early term fee to be about 100 since I termed after 10 months into my contract but no, it was 125 because they only credit you 5 bucks a month from the 175 early term fee which should equal 120 for 2 years, not the 175 they are charging.

Where do they get off keeping an extra 55 bucks on this? My prorated calculations would have been about 8 bucks a month credited.. Not 5. How did they come up with this crazy equation? Anyways, I switched to AT&T and so far have been treated like gold. Going to call Verizon tomorrow to see if I can get anywhere… I highly doubt I will but it’s worth a try.

I was late on paying my Verizon bill by 1 week and they shut my services off immediately. Now I pay my bill over the phone and they charge me 3.95 for that now. They tell me my sevices will be back on with in 4 hours hahah guess what it still not on and its been 42 hours and they still shut off. Now thats crazy you try to call them and there only there mon-fri 9-5 hours. So I finally get a hold of Verizon and they tell me it could be on shortly. Here is the moral of the story is they shut off your stuff quick as hell but wont turn you back on until they feel like it.

I have been a long time customer of Verizon’s also a retiree of the company. I’ll be moving from Pennsylvania back to New Jersey at the end of May. I called to have my service changed only to find out there is no DSL available in my new area. I was told by the business office, I’m too far from the C.O. I really don’t want to go with the cable company for my service. Is there some way you could find out if there is going to be an up grade to the area soon, whether it to be pair gain, light span or fios. This is very important to me. Thank You, Robert Molinaro.

I have had the Blackberry Storm for two years and am now getting my # 8 replacement. I can no longer pick one up at the Co Store and had to get it direct from Verizon. first they had my Warantee screwed up and then when ordered it was sent overnight priority mail with fd Ex. That was three days ago and still have no phone. My last phone call was with a Verizon supervisor named carina Emp # 50817. She was rude and un helpfull, In a three way call to Fed Ex she heard the man say it would be yet a fouth day to get it. I asked if verizon paid for priority / next day delevery then why didnt she make them honor there delevery contract.

She told me it was time for her work day to end and she did not care if I got my phone or not. If this is the typw and quality of employee Verizon has, o wonder the internet is full of bad stories and even the FCC are after them. They seem to have no desire to help the cust. This must be a company standard as I have made some thirty calls and have found not one person who seems to care. I have been cussed, lied to, hung up on, put on hold for hours at a time, disrespected, promised call backs that never came, called names and flat been transfered so many times I cant count. Verizon does not care!

Verizon is now scamming customers into paying for premium channels that they did not request. Today I discovered that I’ve been paying for HBO since May, because Verizon gave HBO free for 90 days, and if you did not cancel the service after 90 days, you would be charged for it. I was NEVER notified that this service was being offered, and that I would need to cancel it if I did not want it. When I discovered I was being charged for it, I was told that I had been paying for it since May, so I had already passed the 90 day free period. I have to monitor my bill to make sure Verizon doesn’t sneak an unwanted charge on my bill, never sent email, called, texted, anything about this FREE service, and because I did not know about it, I’m at fault. This can not be legal.

i was a Verizon internet customer; i decided to switch to Verizon Fios internet and phone. the switch was made 10/2010,the representative said the internet charge would no longer be deducted from my checking acct., that i would now start to rec a bill. the very next month i started receiving a bill but the charge was still being deducted. this went on for another 2 months; i then called Verizon to notify them the money was still coming out of my checking acct. they transferred me five(5) times before they got me to the right dept. the representative emailed me a fax coversheet with claim #.

i then faxed back requested information. i heard nothing from Verizon for another 3 months until now…i get this check for $3.57 from the refund dept. ( this is not my refund!!) i phoned Verizon once again, i was placed on hold @ 7:48am; transferred 9 times; spoke to 8 representatives which had no answers and refused to give me a supervisor. finally i was transferred to a supervisor in the Verizon financial dept whom asked me to fax my information again…… by this time it’s 9:33am. i’m pissed, all i want is my refund…… here we go again!

I had Fios with Verizon for a couple of years. I was going on vacation on 12/26/10 for a month. I called simply in to ask if Verizon had a vacation discount. Without properly informing me, the agent DISCONTINUED my services and started a NEW contract a month later that required a 2-year commitment and some $40 higher per month. When I called back saying I did not want a 2-year contract, they switched me to new month to month plan with lower service and even higher prices. I requested to discontinue Internet services.

Every time I called back (waiting an average an hour) they corrected something and added other services without my authorization. The last time they added $20.98/month for Unlimited Games + Starz(R), and $10/month for security package (?). I called back, waited for an hour, they made some correction, and last week I received a bill of $276. I called in, waited, and waited… They gave me a new number $146, but did not tell me why, then hanged up on me. I believe I am still overcharged. Until now, 2+ months later, I must have spent no less than 10 hours and talked to at least 10 verizon agents without proper results.

MY CONCLUSION: Verizon agents are incompetent. On top of that, they are under pressure to sign you up for all kinds of services to get credits. It’s a SCAM, causing unbelievable headaches to its customers. I am looking for another landline carrier, but I am afraid they will continue billing me even after my services ended.

Last week when Texas had their record breaking cold weather, Ferrell Gass made a mistake and canceled my account of 10 years on my 50 acre property that I own. I give these details to show that I am a solid customer. The sub zero temps and no propane for 6 days caused my pipes to burst flooding the entire first floor of my house. I was in shock but with help of my manager, got everything out of the house, got insurance to refer a clean up company, moved my furniture ((ALL OF IT)) out of the house so they could proceed with the ripping out of my wood floors and ceilings. This is when my problems with Verizon Wireless started.

I am fortunate that I have an apartment attached to my house over the garage to say in for the four months it will take to repair. This apartment is not permanently occupied, it is only for guest so I do not have a permanent phone line. After 6 phone calls, three appointments, two service men visits, and so many ‘on holds and disconnects, I finally gave up trying to get a phone in the apartment from Verizon Wireless. I have never been so frustrated. Not once did any of the clerks, and I have all of their names, even try to understand that I had been in a horrible situation. Not once did anyone offer to get through to the right person. Not once did anyone from Verizon Wireless even attempt to get to why in the world I could not get a simple thing like a phone installed in my apartment.

Really sad in this day of so many advancements. I’m 64 years old and lost my husband a year ago so have only myself to deal with these matters and am very saddened that things have come to this end. I will cancel my verizon wireless, internet and cable because of this. Horrible service….Horrible.

The phone that the local Verizon dealer gave me would not hold a charge for more than 2 hours, it was defective. I took it back to the local dealer and they told me a new phone would be sent to my address. I got the new phone, then went to the local dealer for activation. She did not say ANYTHING about the need for me to return the defective phone or that I would be charged $350.00 for that defective phone. The way I found out was because 2 months later there is a $350.00 charge on my bill! If you want nothing but hassle and headache…do business with Verizon.

Verizon FIOS TV tries everything to get more money out of you. And that includes charging you for “features” that you don’t even want. It’s complete greed and a terrible way to treat customers. We signed up for Verizon FIOS TV and Internet a few months ago. The person I talked with said that I’d get HBO/Cinemax for free 3 months and I would have to call on a certain date to cancel it if I didn’t want it. What the FIOS salesperson did NOT tell me was all the extra crap she was putting on my account. Internet Security Bundle?? Starz Play Pack? Extra movie channels? Starz Unlimited Games? WTF!