Verizon Complaints Continued... (Page 7)

We are not currently a Verizon customer. We were contacted a couple years ago by Verizon regarding switching to Verizon for service. We said we'd be interested if you would include internet service, & were told that you could NOT, due to our location.

We continued to receive calls asking us to switch phone carriers; told the telemarketers why we were not interested. No one has ever contacted us to say you can now include internet service, yet we continue to get calls on a frequent basis (sometimes MORE than once per week). We have been asking Verizon reps who call to put us on their "do not call list" for over a year & explain why.

Some of them indicate they have made some notation & that we won't be called, yet Verizon telemarketers continue to call asking us to consider switching to your service. We received two calls today; when we asked to speak to a supervisor after identifying the call as being from Verizon, the caller hung up.

Obviously, Verizon has lost the ability (or the desire) to control it's telemarketing centers and effectively deal with data generated by calls that do not result in sales, forgetting that those who are not customers now may be future customers.

It has been years now, and we are tired of it. It is unlikely that we'd ever switch to Verizon now, even if you could offer telephone & internet service to this location, because your continued calls disrupt this office and have damaged your reputation.

Please forward the name and address of Verizon's legal counsel, so that we may begin in earnest our consideration of action against Verizon. Verizon's three years of harassment by telephone, continuing despite our repeated requests to cease & desist, clearly indicate that they have no interest in stopping without some further action on our part.

I have been corresponding with Verizon since April 2012 to have our land line and internet service set up. First off: they delivered our modem to the wrong address - the delivery person just left the modem there without any comment or signed receipt 2nd: I asked for another modem - I was told I was going to be charged because they'd already delivered it - I explained that I'd never received it and they had not record of anyone signing for it, but they insisted that I would be charged regardless. 3rd: More phone calls were made and was put on hold for at least .5 hour each time and was assured the modem was on it's way - no modem 4th: Our land line was working - finally - it was now June, but still no modem 5th.

Finally received the modem - yay! - it's now October and we follow all the instructions and it all works! - can you believe it??? 6th: The next day, our phone keeps ringing with an odd ring - when we pick it up, someone else it speaking - weird - we call Verizon - they tell us they will have it repaired - we call and say say it's been taken care of - that's funny, because it still isn't working they assure us once again, that it is working, but of course it isn't - they will send a technician the next day to fix it - he never arrives, but they tell us the problem has been resolved 7th: it is now October 31st and we still do not have any land line service. What the heck does a person have to do to get this company to react? It is unethical, dishonest and so frustrating!

In Northern VA, Verizon uses a company, S&N Communications for their FIOS project. On Tuesday Aug 9, 2011, this company sent out guys at the behest of Verizon to dig up my property with the intent of installing FIOS. The problem is that I did not ask for this to be done. The workers from S&N Communications did "not ring my bell" or "knock on my door" to insure that they were doing the correct thing at the correct address. I have had multiple conversations with Verizon which in turn turned this over to S&N to handle.

I only asked that S&N mitigate the damage to the tune of $78. which they flatly refused to do. This is new construction property. I had just had my lawn landscaped on the Saturday before and consequently had to have it done again on Thursday, Aug. 11, 2011. (Mind you this was done during the strike, so who knows which idiot passed on the wrong information)

Shame on Verizon and shame on S&N Communications. They should be held accountable for the damage done to my property. I want recompense.

It seems I was unhappy about my current bundle with another company.. Decided to go with Verizon. Direct tv for my t.v... Then told to add Verizon for my phone. Which after two weeks of this was then told fios is not available for my area.. Can't understand this since I spent hours and days with different representatives of Verizon.. Then to be told there is no waiting list to get it..Its the luck of the draw when you call for it. Which means I would have to call every hour on the hour to see if there is room on the grid... This to me is totally wrong. Can someone help me with this problem. I have been a loyal Verizon wireless customer for years.

This store agreed to swap an AT&T equivalent phone for a Verizon phone at a 120 dollar credit. The AT&T phone was in mint condition and had no issues. All went throufgh as planed. After sevral days of use and playing with the phone I’d looked to discover that it was an 8gig phone where the AT&T phone was a 16gig unit. I returned to the store to question this and request an equivalent 16gig replacement. The young lady ( a stretch to call her that ) said that there were no prepaid I-phone 4’s that were larger than 8gigs and that I basically should have checked before signing on and that my old phone was already turned in for disstruction and could not be returned. Again I complained about this and simply said I’d rather have my money back if I couldn’t get an equivalent phone. Upon stating this, they simply said there was no way to give me any money back as the purchase was for a gift card only and that also this should have been discussed with me in detail before purchase..yet it was not. Now i’m stuck with the forced purchase of someother of your product through this scam. I’m very disappointed in your willingness to engage in deceptive practices to gain customers. I, for one, am not all satisfied with how Verzon conducts itself and will do my best to warn people I know of your deceptive behavior. I will also forward my concerns to the Federal Trade Commission to lodge a complaint against you there, hoping that this kind of treatment stops soon. You’re a discusting group of people bent on gaining market share at the cost of good custmer satisfaction which is unfortunate because it doesn’t really have to be this way at all.

I entered into a 2 year contract with Verizon Fios in February 2012. At that time, the sales person quoted one amount and then when I received the preview bill, the amounts were so different. I was told that HBO would be included in the promotion and it was not. Long story short, I ended up getting an email from a Vice President of Operations (blessing in disguise) and told him about my experience. He had someone contact me and they resolved the issue for me.

On December 2013, I called Verizon on another matter and they tried to get me to “rebundle”. I hung up with them as I could not take the time to talk to them from work. Well, they called me back later that day trying to persuade me that if I rebundled getting the Quantum Internet I would not see a change in my bill. I was not aware that by agreeing to this, this would start a whole new contract. Again, when I received the preview bill, it was not what was quoted. I tried to work with representatives to resolve the issue and it was unsatisfactory. Finally, they transferred me to a manager.

Ms. Jasmine Paglaro looked at the situation and said that it was not a new contract as the other promotions were still intact. She said for all my troubles with the sales team, she would provide an additional $15 discount but I would have to call back in March when one the promotions would end to get it. She provided her direct line so I could call her back personally at that time. So when March rolled around, I called Ms Paglaro directly (she provided a direct phone number for herself) to find out that she no longer held that phone number.

I was then transferred to a Ms. Tolson. This woman was ice cold. She told me that Ms. Paglaro was promoted and that no further discounts would be provided until all promotions ended. Ms. Paglaro told me that she would honor the additional $15 discount after March 8th. I was so upset by the chain of events once again, but this person (Ms. Tolson) simply did not care. I said, well you guys got me again with false information. Her response was, well if you terminate early, there would be a $200 charge as this is considered a new contract (another piece of false information). I simply could not believe my ears. Seems to me that you rope customers in and then they have to fight for what they were promised originally by sales reps.

I have had nothing but headaches with this company from the very beginning. For once, I would like to get what I am told I am going to get without having to go to extreme measures. I would still like to see the $15 discount applied as originally promised when I “rebundled”.

I entered into a 2 year contract from Time Warner with Verizon Fios in February 2012. At that time, the sales person quoted one amount and then when I received the preview bill, the amounts were so different. I was told that HBO would be included in the promotion and it was not. Long story short, I ended up getting an email from a Vice President of Operations (belssing in disguise) and told him about my experience. He had someone contact me and they resolved the issue for me.

On December 2013, I called Verizon on another matter and they tried to get me to “rebundle”. I hung up with them as I could not take the time to talk to them from work. Well, they called me back later that day trying to persuade me that if I rebundled getting the Quantum Internet I would not see a change in my bill. I was not aware that by agreeing to this, this would start a whole new contract.

After repeated go around with representatives, I was given to Ms. Jasmine Paglaro a Manager. She looked at the situation and said that it was not a new contract as the other promotions were still in tact. She said for all my troubles with the sales team, she would provide an additional $15 discount but I would have to call back in March when one the promitions would end. She provided her direct line so I could call her back personally.

I called Ms Paglaro in March to find out that she no longer held that phone number and have a go around, they told me she was promoted. I was then transferred to a Ms. Tolson. This woman was ice cold. She told me that Ms. Paglaro was promoted and that no futher discounts would be provided until all promotions would end. This was new to me as Ms. Paglaro told me that she would honor the additional $15 discount after March 8th. I was so upset but this person (Ms. Tolson) did not care. I said, well you guys got me again with false information.

Her response was, well if you terminate early, there would be a $200 charge. Who says crap like that. Seems to me that you rope customers in and then they have to fight for what they were promised. I have had nothing but headaches with this company from the very beginning. For once, I would like to get what I am told I am going to get without having to go to extreme measures. I would still like to see the $15 discount applied as originally promised when I “rebundled”. Otherwise, this customer is gone when contract expires. I did not have this issue with Time Warner.

I called to renew my FIOS at the end of my contract. Everything seemed great and I got an Email stating the new guaranteed price. My next bill came with the wrong price. I called and that bill was corrected. The next month I got an even larger bill. This time I talked to retention and the gal said everything was taken care of. I got a confirmation email on the corrected rate. I am holding my breath for next month’s bill. In the meantime I keep getting letters from Arturo Picicci asking me to renew. This worries me as he is a customer relationship director and he doesn’t know I renewed. It is very frustrating to just get a simple renewal completed correctly.

Since Friday I’ve received four email messages and three phone calls threatening discontinued service. I’ve bee a customer of Verizon Wireless for years and always pay my bill at approximately the same time every month. Be assured when this contract is up I will no longer be a Verizon Wireless customer. I even received two phone calls and a message even after I was told you had received payment. Who ever is running your collection department should be fired today. If you let me out of my contract early I will gladly switch carriers so you don’t have to go through the trouble of harassing me again.

To whom it may concern,

I have had the new Blackberry Z10 for about a month now. Verizon has swapped out 3 Blackberry Z10’s for me now and my problem still remains. The phone restarts all by itself 3-4 times a day everyday! It doesn’t matter whether you’re using it or if it’s sitting there all by itself. What is really frustrating is when you in the middle of an email or text and it freezes up and restarts you lose your whole message or conversation you are typing!
Is there going to be an update anytime soon that will fix this problem or am I going to have to switch to the trusted iphone??

Thanks,

Jason M.

Verizon Wireless charges and over charges constantly! The payments that I make in a month can buy me a new car! I used to have altel which I never paid over a hundred dollars a month for, since altel switched to Verizon I am charged over 300 a month. This is ridiculous! I have had so many weeks to change my bill to make it cheaper…. I want out of Verizon and so many other people I associate with hate Verizon to! Verizon, I am done with you and buying my new car with the money I save for not paying your over charged bills! You are a complete rip off! You’re not sucking every penny I own out of my pocket anymore!

Dear Verizon Wireless,
I wanted to take a few minutes out of my day to let you know that you suck. Surely this response to your bullying sales tactics and shoddy customer service doesn’t surprise you at this point. Probably the question going through your head is, “In which of the myriad ways that we suck is this customer referencing?” Well, that is why we are here today, to elucidate my complaints and concerns, which I’m sure you are waiting with bated breath to hear.
At this point in time, I take major issue with the railroading of those grandfathered into unlimited data plans into purchasing phones at full retail, rather than being provided the standard 2 year upgrader subsidized pricing. Allow me to provide a bit of background.
I have been A Verizon Wireless customer since I excitedly purchased a Motorola brick phone with a calling plan that allowed me a generous 150 texts a month! I was so happy and proud to have a cellphone. The freedom of being able to make and receive calls practically anywhere was very liberating. I have stuck with Verizon for years because of literally one reason. The reception. I have been willing to deal with inept and rude customer service for years, because when it gets down to the brass tacks, all that matters is the range and area of my cellphone coverage. In the Sacramento area, Verizon is the best. Bar none. It was actually a point of pride that I would have at least two or three bars when my friends with AT&T and T-Mobile had no service.
Which brings us to the present, smartphone, data plan era. I have had my unlimited data plan for about three years. When I spent the money to upgrade to a smartphone from a feature phone, Verizon was the obvious choice, regardless of what shameless promos were being waved in my face by competitors. I bought a Droid X, and was on my way. The key element in what follows is that I was sitting on my upgrader discount, waiting for the right phone. I have not used my upgrade discount since 2010. My indecision only disadvantaged me, because when I look back I could have upgraded twice before the boorish and anti-customer service grandfathered data plan policy fell into place.
This is where I find myself in the situation I am in today, a 3 year old smartphone, limping along, barely functional, but without the $700 dollars at my disposal to buy an upgraded phone. When I first made my displeasure at this policy known to a friendly customer service automaton, he deftly suggested that I “upgrade” my plan from 29.99 UNLTD to a $30 2GB metered plan. What a deal! How could I resist literally paying more for less! The very same month that this brilliant sales pitch was made to me, I used over 3GB of data. So following this salesperson’s advice would have cost me hundreds of dollars. Perhaps what burned the most about this entire situation was that I was given literally NO notice regarding this policy shift and that my upgrade opportunity was about to expire, despite the fact that I had spoken over the phone with reps countless times regarding my account, billing, etc. Ample time to mention such relevant issue to my account.
Now I’m sure you have received countless letters regarding this issue, and at this point I am probably coming off as more than a little whiney. But I felt the need to express how I feel about the situation, and what I have learned. Verizon does not really care about its customers! You know that I am probably not going to switch, or that I will fall for the trick of you offering me a shiny new toy in exchange for my grandfathered data plan. So you can essentially treat me how you want. “You want your data plan? Suck on full retail b*tch!” is the message I am hearing. Loud and clear. The sour taste this situation has left in my mouth has me doing something I never thought I would do. Think about going somewhere else. Not that you give a toss! It’s after 12pm on a Friday, so imagine whoever’s desk this landed on is a few holes deep in the front nine at Ripoff Data Plan Country Club. FORE!

On 03/04/13 I purchased a hot spot towards my Verizon account. However, after careful consideration I decided that I didn’t want the device, and then I returned it within 4 days. I thought it was a done deal after that. Now, it is April, and I noticed my bill was a lot higher than normal with Verizon, and I contacted them only t find out that the Best buy never put it in the system ! I tried calling Best buy with no luck by phone on 04/07/13 . I gave up and went up there and waited for an hour to get assistance on the issue only to be directed a manager who then informed me that the sales associate was new that did the return. I’m extremely upset, and my credit with Verizon is looking poor. Moreover, the issue is STILL not resolved. I wish I knew I would have been going this, I wouldn’t have bought it. This is very unprofessional!!

My verizon copper home telephone went unusable on thurs. April 4/2013. After a very long time on the phone (my cell) I reached a man who scheduled me for repair on sat. April 06/2013 after determining that the phone problem was on verizons end of the line by me plugging a phone into the outside box & having same problem. He told me that an adult would have to be home between 8 am & 5:30 pm. I took the day off of work & was therefore without a days pay. No verizon service person showed up. After a frustrating 2 hours on the phone & speaking with 5 different people I was finally rescheduled for wed. april 10/2013. I took another day off from work & got a phone call on my cell from an automatic service at about 2 pm that the verizon service rep would not be coming today & that it would be rescheduled for tomorrow between 8 am & noon. That will be the third day off from work with no pay because verizons service has got to be the absolute service I have ever had the displeasure to receive. What does Verizon plan on doing to reimburse me for the extreme aggravation & the 3 days pay I am out? Probably nothing as is verizons track record. My verizon phone is 941-926-2240.

for approximately two years I have been using verizon’s high speed internet and my present location and not one month has passed that I have noit had to call verizon regarding either speed or interruptions in service. Every time I call I get someone over in India that tells me they are running checks on my life and that they see the problem and they are going to fix it. It never gets fixed. I am told and I should reboot my modem and computer and the speed returns, but five to ten minutes later it’s gone again. Sadly I have been paying for this nonsense for almost two years now. At this point I am thoroughly convince that Verizon is selling internet packages that they have no way of delivering with overcrowded server and ports. Someone should investigate them and their selling policy and all those that have been flim-flammed by Verizon should be compensated. I am sure that I am not the only one. Copies of this complaint is being forwarded to every appropriate authority. If you have complaints about verizon’s high speed internet service please let me know at Attentionlarry@gmail.com. We have been robbed. Thank you,

I have loved having Verizon FiOS for the past 4 years for my internet; however, they pretty much suck at TV packages!  I have had problems literally from day 1 since I added TV to my Verizon plan.  The tech came to set everything up and my wife was there to sign off on everything and she said everything worked when he set it up.  I came home and 2 different channels didn’t work.

Not a big deal as long as they can fix it, but get this: Verizon had to come out 3 DIFFERENT TIMES to replace the ont twice and a third time to try to “debug” whatever the problem was.

They were able to get one of the 2 missing channels to work, but never able to give an explanation for the other missing channel.  I wouldn’t have been so peeved, but I got my Verizon internet/TV bill that next month and everything was completely wrong!  They charged me for a trial of HBO (which we never watched or signed up for) and extra services labeled “internet additional services”.

When I called Verizon to try to figure out what “additional services” these were, they couldn’t figure it out.

I also told them to go ahead and cancel the HBO trial and they said I would be refunded for the HBO and the “additional services” on my next bill.  No joke: they messed up the bill for the next 3 months in a row! I was so frustrated!  Each service rep said the same thing: “the changes have been made and you’ll get refunded on the next bill.”

I know I’m not the only one who has experienced a lot of headache with Verizon’s billing department.  Another reviewer said something similar: “The CSRs would always assure us our complaints would be resolved (and that credit for their mistakes would be issued on our next statement), but when the next bill arrived, it almost always repeated the same billing overcharge _and_ did not refund us as promised.”

By the fourth month we were having some problems with the TV video quality (but the internet was still awesome), so we decided to call it quits with the Verizon bundle and go back to internet only.  They clearly don’t know how to put together an internet/TV bundle!

When calling technical support to review usage overage, the technician stated she would add 3 GB of room on the plan to determine if someone was using my internet access without my knowledge. When I received my next bill I had been charged $300 plus a $50 a month fee for higher data usage plan. When calling support, they said that I had approved the upgrade. They also stated that they would put me back on my old plan, and credit me the “prorated” charges. Of course, this amounts to $151 that is not prorated. VERIZON HAS FRAUDULENTLY MADE $151 MORE THAN WHAT I OWE. BEWARE OF THESE CROOKS!!!!

December 11, 2012 I wrote a letter to Verizon to CANCEL my remaining business numbers. I explained that I need to cut the business operating expenses so I have consolidated my internet and phone and moved to COMCAST.

I did not realize until lately that i was still paying for these three line. To date I have not had any contact from any Verizon representative. Recently I received the latest billing that stipulate that the billing is from 12/1/2012-12/31/2012. I realize that the service can not be terminated immediately, however, I assumed that it would not lap over into 2013. I sent the letter to: Verizon; PO Box 33078 ; St Petersburg, FL 33733.

If I sent the letter to the wrong address, I assumed that the request would be at the very least forwarded to the proper department for processing. Please advise ASAP.

I have been a customer since 1999 (even though your rep gave me a date of 2008…). I have always paid my bills for over 12 years. I received a text today informing me that may payment was due now. My understanding was that it was due on the 14 th of every month. I was told I have an overdue payment which I’m sure I paid via check earlier this month. I was told my service would be interrupted if I didn’t pay now. I asked to be given until Wednesday when I’d be back in the office to check the corporate bank account and see what’s going on. That request was denied by all 4 reps I spoke to. I am very disappointed in Verizon and their lack of understanding for a very loyal customer. This in addition to the fact that your data plans no longer cover the countries I travel to. For The small amount of$143 Verizon could have given me the time to look into this after the holidays. Now I know that I am have no special standing with Verizon and the idea of moving to another provider will not be as difficult to consider. The loss of one customer is no big deal, but the loss of a customer who has been loyal and has brought others to you should be.

Swapped over to y’all about 2 years ago. Still having intermittent data issue. Shows me in a 4g coverage area yet my phone swaps from 4g to 3g to no data at all. Have had mutiple phone replacements on two separate lines having the same issues. I am 1.6 miles away from the tower and my phone ranges between -90 and -120dbm on 3 g and 4g and sometimes it goes to no service at all. Have tried getting this issue resolved with customer support and they just want to keep replacing the devices which its not working. Looks like i will have to switch providers to get this issue resolved. Very unhappy about the service i am receiving from Verizon

After having issues with static and loud noise on one of our land lines, I contacted Verizon to help with the issue. After going through the automated system to diagnose the problem, I was able to speak to a tech. We spent 2 hours trying to figure out why we were having such issues with this line. We have 2 two line phones in the basement “office” area.

I was informed that it must be inside our home because the problem was not showing up in their system. I was told there would be a charge of $93.00 to have a tech come out and resolve the issue.

On the appointment date, a tech came out and listened to the junction inside the home. The dial tone was clear and he told me that my land phone was the problem..

I purchased two new 2 line phones and you guessed it, the problem didn’t go away! Now I have spent over $130.00 for phones I didn’t need and have a $93.00 charge for service I didn’t get!

I contacted Verizon and was told they would have to send another tech out to figure out what was going on and couldn’t credit me until the other tech serviced my account.

On the set date I took time off work and waited and waited! NO SHOW. I contacted Verizon and was told the appointment was made for Saturday between 8am-5pm. Are you kidding?

After contacting the dispatch department I was informed that the tech tried to come out but I didn’t answer the phone so the just moved the appointment to the next day! Well DUH I am having issues with the phone and why would they call that number to reach me? They asked for my cell phone and had that number as a back up but the tech “didn’t have the number available!”

I am so disgusted with the treatment at Verizon. The customer service really is terrible. I have been using Verizon services for years but have never dealt with such poor service.

I am priority for tomorrow service call but will contact corporate Monday! I expect some big credits on my bill for the lack of service I received. Not to mention the hours I have put in just dealing with this issue. Maybe it would have been easier to just turn off the service!

I’ve had verizon for a while now. Due to a signed contract I can’t get out of it, otherwise I would drop them. I have had nothing but problems with my phone as well as the mi-fi I use for internet. The problem that I have with them is that they do software upgrades and don’t alert their customers.

I’ve had to call them several times because I would be in the middle of taking a test online for school, and all of a sudden the internet would act up. When I would call verizon to ask what’s going on, all they would say was, “Oh we apologize, we are upgrading from 3g to 4g right now.” So in the meantime, my exam for school is being timed online and I am basically screwed.

Then last night they did a software upgrade on my phone and when I got up this morning, I noticed all my pictures on my phone were deleted. Again, when I called Verizon to see why they did that, all they could tell me was, “sorry, we did an upgrade last night, you may want to get a memory card for your phone”. I am so glad that my contract is almost up.

They have been nothing but a headache. Plus both phones that I ‘ve had with them, they have had problems as well. If you have the Android Incredible, it sucks!!

It started simply enough. I thought I’d see if I could reduce my phone and internet costs on my Verizon accounts. So I called, little suspecting that this began my decent. Verizon said sure, In Maryland, we can move your business lines over to your residential line and save you money. So I spent over an hour on line with them, being transferred a number of times until finally I was on a conference call with “business” and “residential” working out the shift.

At the end all was agreed, I would have all the phone lines and such I had before and this would be available tomorrow. Next day- no phone lines at all, not one. Many calls, with transfers and then ” Oh, something is wrong at the business office” Dead for nearly two days, no business calls in or out. ” “We’ll have someone call you to credit your account for the trouble” I heard this FOUR different times. NOT ONCE did they call. All fixed, they finally said.

Being busy with my business, I was grateful I at least had a phone line. Then I saw that I had no line one. No fax line. I called, was transferred many times and in the course of many conversations was told ” You can’t have a business line at home ( having been told before I could and spending an hour setting it up)” You can’t have a roll-over ( hunting) line ( I was told repeatedly I could)” “We can’t fix your issues at this office ( although this was the office I was directed to and the office where I had set every thing up- you need to call “repair” no, call “technician”, no call “the business office,” no,no, call “the residential office”.

I hung up I was so frustrated. I called again, ” No problem, I understand what you want ( read it back to me accurately) and we’ll process this tomorrow. HERE’S YOUR CONFIRM number”.All day long the next day- NOTHING. Halfway through the NEXT day- I called, GAVE THEM THE CONFIRM NUMBER- ” we have NO RECORD OF THAT CONFIRM NUMBER, no record of your call. WHAT SEEMS TO BE THE PROBlEM ? I could scream. Maybe I did scream. I told the person all that had happened. and asked “What the hell am I supposed to do? ” I don’t know , sir.

I would suggest you ask to have someone sent out to your home to fix the problem. BUT WE NEVER CHANGED ANY LINES AT HOME. YOU DID IT ALL on your end, no one came here. ” I’m sorry , that’s all I can suggest.” Okay, let’s send someone out..”I’m sorry, sir, I’ll have to transfer you to another department for that”

The technician came three days later, spent an hour.Left. As of now, I have no fax line, only one line rings and other features are still missing. I will try to find time and patience to call again. I have no hope. I have sunk to the seventh circle where phones don’t work, promises aren’t kept, my calls are transferred endlessly and, oh yes, I’m being charged a big bill for this each month.

First let me write that we have five phones(family)with verizon. Two of our phones were on the “old” plan from Altell. The Verizon rep told my mother that if we signed on a new plan on Oct. 31, 2011, purchase new phones our phone bill would not be as much because texting would be included in the plan. Okay, so we purchased two new phones and a two new two yr contracts. Well when the statement arrived it was $358.00, from just over 235.00 from the previous month. My Mother who is almost 80yrs old, went to the local Vstore to speak with the rep that originally “upgraded” our contracts. Upon investigation (his) he stated that he “forgot” to process the new contract.

All the fees/charges/taxes for this month was based on the old Altell plan. NOW GET THIS…HE THEN TOLD MY MOTHER THAT THERE WAS NOTHING HE COULD DO FOR HER SINCE THE BILLING CYCLE HAD ALREADY PASSED. He did offer to back date two phone’s texting charges valued at only a $45.00 credit. THIS IS NOT RIGHT!!! I AM FILING A COMPLAINT WITH THE FCC.