Verizon Complaints Continued... (Page 7)
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Not that you care.. I paid a servise guy,Luis, $ 100 to fix my line. We have 2 lines in our home. mine did not get serviced bc he did not have a ticket to do a second line. I offered him the money, it was fixed but he said there was water in the box across the street and this will happen. I also contacted Rasshaan Woods. He said I could contact him bc his wife worked the call center and she wold get the wrok ticket done.
Well, he also said that the lcable would not be fixed bc they want to push FIOS. Well, the lines are in and we are not offered FIOS!!! We were without phone service for a month after the 10/29/11 storm. It is now spotty and now no service. There is no help fromVERISON only animated messages leading to nothing.\I am so PISSD about not having service. I AM HAVING TREATMENT FOR CANCER AND DOCTORS NEED TO CONTACT ME! If this were you, would you like to be in my situation?
Out of 2 months, we are out of service 6 weeks. Cretiting us is not a bandaid. we need the service. if you can not provide it, we need to look elsewhere. This is a serious situatiojn, you are TOO BIG of an operation to think of your customers.You think only of the money.I am sick, you do not care, shame on you!!! AND I WILL make this known. I jhave contacted you many times, used your"techs" that are worthless, AND paid them to help..go figure..
I thought VERISON was the BEST, It is a BIG disappointment!!
I am a Verison wireless customer, and would like to get an early upgrade to the I-phone 5 for Christmas. I talked to several Verizon representatives and they all told me that Apple has a rule that they are not allowed to give early upgrades to the I-phone, otherwise they gladly would.
I found this very upsetting that I wanted to upgrade my phone, and join the Apple community, yet you will not allow Verizon to give me a slightly earlier upgrade to your product.
My wireless company should be able to do what they need to in order to keep me as as valued customer. And Apple is preventing them from doing so. This makes me reconsider ever getting an I-phone if Apple service is going to be this disappointing.
Thank you for your time and consideration of this issue, and I hope you think of the many customers that may decide not too join Apple because of this.
I have called numerous of times trying to settle a matter of all my phones my line my husband line and our daughter line. For some reason the phones all three lines will come-on and go-off by themselves all the times dial other numbers we are not trying to dial.
This keep happening and when I call a agent to discuss the matter it's thrown in my face of the agent saying, well we have not heard of any complaints about those phones Samsung bright, but that don't matter about know one else, when other customers call and complain you take the situation seriously , I had two of the agent s to tell me I don't believe that all three phones are doing the same thing that is impossible, so they sent out new recondition phones and quest what it happen again and still is giving us problems.
I know one of the Verizon agents or super is willing to help just keep sending out the same old (RECONDTION DAMN PHONES) I CAN NOT WAIT WHEN MY CONTRACT IS OVER I PROMISE I WILL NEVER DEAL WITH VERIZON CELL AGAIN AS TO WHICH THE COMPANY WANT MISSED OUR FUNDS AS TO WHICH IT WAS TOLD TO ME, IT PROBERLY WAS A SLIP OF THE LIPS, BUT IT WAS SAID, SO THAT MAKE CUSTOMER LIKE ME SAY THE HELL WITH THIS COMPANY OVER ALL, I just wanted to be heard and to see if anything will come out of this.
We came to the Verizon Wireless store in Lancaster Ca., because I had a problem with my cell phone service. We talked to a sales representative named Celina. Instead of resolving my problem, she found out I had only one hotspot, and said I could get you another hotspot for less money, then your paying for the one hotspot, and your monthly bill would be less. All you have to do is pay the $50.00 for the hotspot and mail in this $50.00
rebate, and you can use it to pay the bill with it. I said, can you bill me? She said, yes. Then we left. When we took it home the following day, we found out it was slow and didn't work very well. We found out it wasn't what we wanted and we took it back. Celina said we can't take it back without the manager's okay. She wanted to know what was wrong with it, I said it didn't work very well, and it was slow. She refused to take it back, and I had to talk to the manager. I asked to talk to the manager, and Celina said that he was out of the office, but I will have the manager call you. I waited several days, and received no call from the manager. To make a long story short, the manager never called me, and I tried to get in touch with the manager, either he was never in, or they would say he was going to call me back because he was with a customer. I tried to get the person who answered the phone, to make arrangements to take the hotspot back, and they said they had to talk to the manager. We went into the store, to talk to this person named Hugo, and told him we wanted to return this hotspot and he said he would talk to the manager about it, (finding out later he was the store manager) and he would get back with us in a couple of days. We never heard from him. Then I received a bill in the mail for $358.84. We went into the store to return the hotspot and dispute this bill. Hugo said it was over 14 days and he stated why the bill was so high, and said our monthly bill would be $179.00 plus tax. We told him Celina lied to us and said our bill would be less then what I was paying before. When before, it was only $161.00 a month. So she increased the amount of the monthly payment and contradicting what she had previously stated.
I went to the verizon store to get a basic touch phone. The sales associate said you can no longer get a basic phone from the store. You must order it online. I asked so if you look at a phone online without being able to see touch listen to and you dont like it do you cancel the $35.00 restocking fee? The answer is no. I am moving all phones to another carrier as contracts run out. No customer service no customers. $300.00 a month will go to sprint most likely.
I have been trying to get Verizon to return an extra payment that I mistakenly made. They first said it would take 17 days. They removed the payment on the same day it was made! Then they said I could expedite matters only if I got a letterhead from my bank stating they would not stop payment on the other payment. My bank cannot stop payment on a transaction that has already posted.I called the next day. I asked to speak to a supervisor 3 times. 3 Times they gave me another customer representative. I finally got someone in the business office. She told me they had to have proof that the funds had cleared my bank. I told her if the funds had not cleared my bank it would reflect so on my account! She finally said she would fix it and my funds would be returned. I call back on Mon. as I still have no money. They tell me it will be another 10 days even though the refund has been approved.I believe they are purposely delaying returning my payment until the end of the month so they can draw interest on it.
First, I am a senior citizen. When I receive utility or any other bills, I review them, and iif found to be accurate, I pay them. I do not scrutinize every line of print on every page. Upon receipt of my 1/11/13 Verizon statement I was astonished to find a $ 604.93 charge for International Calls instead of the normal $ 50.00- $ 75.00. Upon close review, after Specials and Promotions at the bottom of page 3, I found Change in Service and Partial Month in bold print. In calling Verizon Customer Service I learned that the plan had been changed and the call limit was now 500 minutes instead of unlimited. I told the representative that had we known this we would have gone back to purchasing calling cards. In further questioning I learned that the notice was advertised in Need To Know Information of the Sept. and Oct. 2012 bills. I had my Nov., Dec., and Jan. bills in front of me during the call which didn't contain the notice.Unfortunately for me,I never read the notice. She also said they sent emails, which I never received. She said they could issue a credit but it wouldn't be processed. In all fairness to the consumer why couldn't this change notice be placed in the section pertaining to VLD Service instead of being buried on the last page. At least they could have placed an asterisk in the billing section referring you to a pending change. Upon review of my account I was told to expect another $ 400.00 to $ 500.00 charge next month. I feel this is a rip off and definite abuse by Verizon to the Consumer. Although it may be legal, it certainly is not ETHICAL. I believe my complaint deserves consideration. We wish to keep the service, monitor the minutes, and use calling cards once the 500 are used. That is unless VERIZON has another gimmick These charges should be reversed and in the future they inform customers of pending changes in the section of the bill where the charges are placed and not buried in the rear of the statement.
Got a phone I never ordered from Verizon. Received a phone fraudulently in November, contacted Verizon fraud, to investigate, sent me a return box. Now I'm being billed for a phone I never ordered, plus do not have I sent it back and they wont zero balance the account, unless I get a police report filled out and sent to them. More hoops for me to jump through for something I never ordered or wanted. I will never be a Verizon customer after this experience.
It seems I was unhappy about my current bundle with another company.. Decided to go with Verizon. Direct tv for my t.v... Then told to add Verizon for my phone. Which after two weeks of this was then told fios is not available for my area.. Can't understand this since I spent hours and days with different representatives of Verizon.. Then to be told there is no waiting list to get it..Its the luck of the draw when you call for it. Which means I would have to call every hour on the hour to see if there is room on the grid... This to me is totally wrong. Can someone help me with this problem. I have been a loyal Verizon wireless customer for years.
Verizon customer service told me that virgin mobile would contact me regarding an individual who has used my name and stole my son's phone number by using illegally gotten information to have the # ported to your company. We filed a police report and are waiting to hear from the Department.
This store agreed to swap an AT&T equivalent phone for a Verizon phone at a 120 dollar credit. The AT&T phone was in mint condition and had no issues. All went throufgh as planed. After sevral days of use and playing with the phone I’d looked to discover that it was an 8gig phone where the AT&T phone was a 16gig unit. I returned to the store to question this and request an equivalent 16gig replacement. The young lady ( a stretch to call her that ) said that there were no prepaid I-phone 4’s that were larger than 8gigs and that I basically should have checked before signing on and that my old phone was already turned in for disstruction and could not be returned. Again I complained about this and simply said I’d rather have my money back if I couldn’t get an equivalent phone. Upon stating this, they simply said there was no way to give me any money back as the purchase was for a gift card only and that also this should have been discussed with me in detail before purchase..yet it was not. Now i’m stuck with the forced purchase of someother of your product through this scam. I’m very disappointed in your willingness to engage in deceptive practices to gain customers. I, for one, am not all satisfied with how Verzon conducts itself and will do my best to warn people I know of your deceptive behavior. I will also forward my concerns to the Federal Trade Commission to lodge a complaint against you there, hoping that this kind of treatment stops soon. You’re a discusting group of people bent on gaining market share at the cost of good custmer satisfaction which is unfortunate because it doesn’t really have to be this way at all.
After reviewing our bill, and yes we did not go over it like we should we found we were being charged for ordering cinemax. We did not order this and when we called to dispute the charges they said they had an order number and it was ordered by my remote. After requesting all documentation they refused. I asked what room and set top box it was ordered from and they could not find any information other than a remote.
So I explained that means we can order it when the tv is off they said well that is just crazy. Well it is crazy that you can say it was ordered by a remote with no other information. They explained well it was an old order and we just must not remember. After numerous attempts to let them know we did not order this they said sorry about your luck there is nothing they were going to do about per Ms. Golf.
After reaching the CEO Lowell McAdam by email he cowardly had has personal assistant Mr. Seymour rudely call me and basically said the same thing sorry about your luck there was nothing else they were going to do. It just shows how companies screw the customer on a daily basis. Well I am tired of it I will post until it reaches enough to let people know how much a ceo cowards behind his employees and how they rip you off
I entered into a 2 year contract with Verizon Fios in February 2012. At that time, the sales person quoted one amount and then when I received the preview bill, the amounts were so different. I was told that HBO would be included in the promotion and it was not. Long story short, I ended up getting an email from a Vice President of Operations (blessing in disguise) and told him about my experience. He had someone contact me and they resolved the issue for me.
On December 2013, I called Verizon on another matter and they tried to get me to “rebundle”. I hung up with them as I could not take the time to talk to them from work. Well, they called me back later that day trying to persuade me that if I rebundled getting the Quantum Internet I would not see a change in my bill. I was not aware that by agreeing to this, this would start a whole new contract. Again, when I received the preview bill, it was not what was quoted. I tried to work with representatives to resolve the issue and it was unsatisfactory. Finally, they transferred me to a manager.
Ms. Jasmine Paglaro looked at the situation and said that it was not a new contract as the other promotions were still intact. She said for all my troubles with the sales team, she would provide an additional $15 discount but I would have to call back in March when one the promotions would end to get it. She provided her direct line so I could call her back personally at that time. So when March rolled around, I called Ms Paglaro directly (she provided a direct phone number for herself) to find out that she no longer held that phone number.
I was then transferred to a Ms. Tolson. This woman was ice cold. She told me that Ms. Paglaro was promoted and that no further discounts would be provided until all promotions ended. Ms. Paglaro told me that she would honor the additional $15 discount after March 8th. I was so upset by the chain of events once again, but this person (Ms. Tolson) simply did not care. I said, well you guys got me again with false information. Her response was, well if you terminate early, there would be a $200 charge as this is considered a new contract (another piece of false information). I simply could not believe my ears. Seems to me that you rope customers in and then they have to fight for what they were promised originally by sales reps.
I have had nothing but headaches with this company from the very beginning. For once, I would like to get what I am told I am going to get without having to go to extreme measures. I would still like to see the $15 discount applied as originally promised when I “rebundled”.
First let me say that I have been a Verizon Residential Customer with the same residential phone number for 30 years, in addition I have a bundle in which I have DSL for internet (terribly slow, can’t understand why we can’t get fios at this day an age) and Direct TV. I also have 5 cell phones with my Verizon wireless account for at least 10 years. I went into the local store on 3/16/14 as my cell phone was not working – couldn’t send/recieve calls or text.
After about 1.5 hrs, they determined they would need to send out a replacement to my home; in the meanwhile they sold me a device home phone connect which they said would work with DSL, would save me my monthly phone bill with Verizon; etc. Imagine my surprise when my new cell phone arrived and I could not activate it, I also discovered that my DSL/Internet no longer worked and my home phone didn’t work either. I went to the Verizon store a 2 hour ordeal, the rep was on the phone about my new phone activation, and I was on the phone with Verizon Residential about my home phone.
The rep told me I had to get a new phone line and would have to wait a week to get my “new service” started, I had to have my credit checked etc all this for a phone number/line I have had for 30 years! While the manager was extremely helpful and apologetic, he assured me he will speak with the young man that sold me the device that cannot work in my home and caused all this trouble; however, the rep then transferred me to someone who said she was a 3rd party verification and she caught me off when I said “no” to the fee she said I would be charged for my re-activation. Long story short it is awful that this young man at the store sold me a device that I could not use and I now have to wait 7 days to have my phone line of 30 years and DSL restored due to his error.
To top it all off, my cell phone doesn’t work either, as I await my 2nd replacement. I currently pay about $359/month for my cell service and consider myself a loyal customer, this is no way to run a business. The gentleman also sold me a “booster” since cell service at my home is so terrible, this I have complainted numerous times about but the answer is always to purchase the $250 booster, most companies give this to their customers. I did buy the booster, which also doesn’t work due to the no phone line/no DSL which he had to have know, I plan to return it as I don’t want to give your company another penny. I am seriously considering changing carriers based on this event. This is a terrible way to do business and to top it off, Verizon Residential and Verizon Wirless openly tells you they don’t care they don’t work for the other company. Terrible customer service, I am so disapponted and I certainly will share my story with others so they don’t suffer the consequences I did.
I entered into a 2 year contract from Time Warner with Verizon Fios in February 2012. At that time, the sales person quoted one amount and then when I received the preview bill, the amounts were so different. I was told that HBO would be included in the promotion and it was not. Long story short, I ended up getting an email from a Vice President of Operations (belssing in disguise) and told him about my experience. He had someone contact me and they resolved the issue for me.
On December 2013, I called Verizon on another matter and they tried to get me to “rebundle”. I hung up with them as I could not take the time to talk to them from work. Well, they called me back later that day trying to persuade me that if I rebundled getting the Quantum Internet I would not see a change in my bill. I was not aware that by agreeing to this, this would start a whole new contract.
After repeated go around with representatives, I was given to Ms. Jasmine Paglaro a Manager. She looked at the situation and said that it was not a new contract as the other promotions were still in tact. She said for all my troubles with the sales team, she would provide an additional $15 discount but I would have to call back in March when one the promitions would end. She provided her direct line so I could call her back personally.
I called Ms Paglaro in March to find out that she no longer held that phone number and have a go around, they told me she was promoted. I was then transferred to a Ms. Tolson. This woman was ice cold. She told me that Ms. Paglaro was promoted and that no futher discounts would be provided until all promotions would end. This was new to me as Ms. Paglaro told me that she would honor the additional $15 discount after March 8th. I was so upset but this person (Ms. Tolson) did not care. I said, well you guys got me again with false information.
Her response was, well if you terminate early, there would be a $200 charge. Who says crap like that. Seems to me that you rope customers in and then they have to fight for what they were promised. I have had nothing but headaches with this company from the very beginning. For once, I would like to get what I am told I am going to get without having to go to extreme measures. I would still like to see the $15 discount applied as originally promised when I “rebundled”. Otherwise, this customer is gone when contract expires. I did not have this issue with Time Warner.
I was having an issue with Verizon – went into the local store to buy out/end my contract. As a long standing customer they wanted to keep my business so they had me contact a customer service representative who told me that if I would remain a customer she would waive the $30 upgrade fee for both lines. When I got off the phone the girl at the store told me that that was the promotion so basically I was lied to. I called back to let them know that I was having trust issues because she had lied to me. I was then transfered to another representative, Blake Reynolds(Rennels) in Franklin, TN. He really wanted me to stay with Verizon so he told me that if I stayed I could get accessories for my phone’s and he would reimburse me.
I purchased them with my debit & was told to let him know the amount. I did that but never heard from him so I contacted him again, actually several times. Finally after a couple weeks & complaining he called me and promised to check into it and call me back on Monday.(that was 2 wks. ago). And of course none of these calls have been recorded! I am really disappointed in Verizon and feel that I was lied to just to get me to sign onto another 2 yr. contract. At this point I am considering taking legal action to get out of my contract due to all of this. I was misled to get me to stay as a customer! Let’s see where this e-mail ends up and how long it takes for someone to get back to me.
I called to renew my FIOS at the end of my contract. Everything seemed great and I got an Email stating the new guaranteed price. My next bill came with the wrong price. I called and that bill was corrected. The next month I got an even larger bill. This time I talked to retention and the gal said everything was taken care of. I got a confirmation email on the corrected rate. I am holding my breath for next month’s bill. In the meantime I keep getting letters from Arturo Picicci asking me to renew. This worries me as he is a customer relationship director and he doesn’t know I renewed. It is very frustrating to just get a simple renewal completed correctly.
Our plan was changed in error. And in the middle of the month. When we went in to get an upgrade on the phone we had. We were told our bill was over 400.00. My husband was sent to call the billing department from inside the store and was put on hold for an incredible amount of time. And was then told he would have to call back later that the computer system was down. We then went back to the customer service desk and they called the billing department and once again we were put on hold. Our household between cell phones and Verizon fios. We spend over a 1000.00 a month. And they are telling me they cannot drop the additional charges. I will be sure that every person I know will hear about the poor customer service we have received. And as soon as my contract is up with them they are gone.
Since Friday I’ve received four email messages and three phone calls threatening discontinued service. I’ve bee a customer of Verizon Wireless for years and always pay my bill at approximately the same time every month. Be assured when this contract is up I will no longer be a Verizon Wireless customer. I even received two phone calls and a message even after I was told you had received payment. Who ever is running your collection department should be fired today. If you let me out of my contract early I will gladly switch carriers so you don’t have to go through the trouble of harassing me again.
My son’s phone was stolen and we called the number that the local verizon store told us to call. We called that number and we went through the automated service and disconnected the phone. Now talking with Gladys (ext. 2084081) in Hanover, MD we have to pay the international call and one to Atlanta for a total of $195.02 that was made by someone else. She also said that when the phone was initially activated that it was set up to call internationally which is bunk. I am going to cancel our service and will never deal with any companies associated with verizon unless this issue is resolved.
To whom it may concern,
I have had the new Blackberry Z10 for about a month now. Verizon has swapped out 3 Blackberry Z10’s for me now and my problem still remains. The phone restarts all by itself 3-4 times a day everyday! It doesn’t matter whether you’re using it or if it’s sitting there all by itself. What is really frustrating is when you in the middle of an email or text and it freezes up and restarts you lose your whole message or conversation you are typing!
Is there going to be an update anytime soon that will fix this problem or am I going to have to switch to the trusted iphone??
Thanks,
Jason M.
I called 1-855-245-0656 to get information about verizon fiios triple bundle & spoke to Charles (didn’t want to give his last name) & after speaking to him for over ten minutes he declined to give me more information until i gave him my full name & get pre-qualified. He called me rude & disrespectful coz i raised my voice after he had me hold for many minutes to find out about asian (filipino) channel just to come back & say i need to pre-qualify first & that upset me & raise my voice & then he said that since i’m being rude he threaten me to blocked my number so i couldn’t call to order the service any longer. Later i called the above same number & able to speak to their supervisor Mr. Major & brought out my complaint & said he will make sure to look into it & apologized what happened.
Verizon Wireless charges and over charges constantly! The payments that I make in a month can buy me a new car! I used to have altel which I never paid over a hundred dollars a month for, since altel switched to Verizon I am charged over 300 a month. This is ridiculous! I have had so many weeks to change my bill to make it cheaper…. I want out of Verizon and so many other people I associate with hate Verizon to! Verizon, I am done with you and buying my new car with the money I save for not paying your over charged bills! You are a complete rip off! You’re not sucking every penny I own out of my pocket anymore!
I brought a Mimi iPad for Christmas ad I did the installment payments. In march I went to Verizon in clackamas Oregon to pay it . I paid 373 to my account to pay it off. April 1st came and I didn’t owe anything. I went to the store and made sure I did not owe anything and that my iPad was mad off. I was told my David that I do not owe anything until may and my iPad was paid off. I never got a bill for April and I called again to Make sure. I just got my bill for may and I owe 600 dollars. I’m so upset I called and complaint and I also went to the store to talk to David. He did not understand to a manager looked it over. The manager told me its a bill for April and may. I told him I was told my balance was zero on April 2nd, how does my bill go to 600 dollars in six days. I asked a lot of employees why my balance was zero they said you do not owe until may. If I owed for April I would of paid it. This manager told me he would take off the 5 dollar late fee, why do I even have a late fee I never got a bill for April and my balance was zero. He was really rude and should not be a manager when he talks down to customers. I would pay what I owe, but when your told something different. I have been a customer for 10 years I will not be customer after my contract is up, I will let everyone I know too. I have been be treated so poorly.
Dear Verizon Wireless,
I wanted to take a few minutes out of my day to let you know that you suck. Surely this response to your bullying sales tactics and shoddy customer service doesn’t surprise you at this point. Probably the question going through your head is, “In which of the myriad ways that we suck is this customer referencing?” Well, that is why we are here today, to elucidate my complaints and concerns, which I’m sure you are waiting with bated breath to hear.
At this point in time, I take major issue with the railroading of those grandfathered into unlimited data plans into purchasing phones at full retail, rather than being provided the standard 2 year upgrader subsidized pricing. Allow me to provide a bit of background.
I have been A Verizon Wireless customer since I excitedly purchased a Motorola brick phone with a calling plan that allowed me a generous 150 texts a month! I was so happy and proud to have a cellphone. The freedom of being able to make and receive calls practically anywhere was very liberating. I have stuck with Verizon for years because of literally one reason. The reception. I have been willing to deal with inept and rude customer service for years, because when it gets down to the brass tacks, all that matters is the range and area of my cellphone coverage. In the Sacramento area, Verizon is the best. Bar none. It was actually a point of pride that I would have at least two or three bars when my friends with AT&T and T-Mobile had no service.
Which brings us to the present, smartphone, data plan era. I have had my unlimited data plan for about three years. When I spent the money to upgrade to a smartphone from a feature phone, Verizon was the obvious choice, regardless of what shameless promos were being waved in my face by competitors. I bought a Droid X, and was on my way. The key element in what follows is that I was sitting on my upgrader discount, waiting for the right phone. I have not used my upgrade discount since 2010. My indecision only disadvantaged me, because when I look back I could have upgraded twice before the boorish and anti-customer service grandfathered data plan policy fell into place.
This is where I find myself in the situation I am in today, a 3 year old smartphone, limping along, barely functional, but without the $700 dollars at my disposal to buy an upgraded phone. When I first made my displeasure at this policy known to a friendly customer service automaton, he deftly suggested that I “upgrade” my plan from 29.99 UNLTD to a $30 2GB metered plan. What a deal! How could I resist literally paying more for less! The very same month that this brilliant sales pitch was made to me, I used over 3GB of data. So following this salesperson’s advice would have cost me hundreds of dollars. Perhaps what burned the most about this entire situation was that I was given literally NO notice regarding this policy shift and that my upgrade opportunity was about to expire, despite the fact that I had spoken over the phone with reps countless times regarding my account, billing, etc. Ample time to mention such relevant issue to my account.
Now I’m sure you have received countless letters regarding this issue, and at this point I am probably coming off as more than a little whiney. But I felt the need to express how I feel about the situation, and what I have learned. Verizon does not really care about its customers! You know that I am probably not going to switch, or that I will fall for the trick of you offering me a shiny new toy in exchange for my grandfathered data plan. So you can essentially treat me how you want. “You want your data plan? Suck on full retail b*tch!” is the message I am hearing. Loud and clear. The sour taste this situation has left in my mouth has me doing something I never thought I would do. Think about going somewhere else. Not that you give a toss! It’s after 12pm on a Friday, so imagine whoever’s desk this landed on is a few holes deep in the front nine at Ripoff Data Plan Country Club. FORE!
Account with Verizon begun before Summer, 2012. Many confusing events:
As an elderly woman of 85-86 years of age, in an attempt to downsize my expenses, I wanted to bundle three accounts: Internet, Land Phone and Cell Phone, as advertised by Verizon. Verizon sent me an Internet device with its own distinct phone number which was charged monthly as an adjunct to my computer service. This device was to connect to the computer and never worked properly. When I complained, several representatives by telephone made attempts to make the device work i.e. check the battery, check the blinking lights, etc. After several months of this, I cancelled the computer service with Verizon out of the bundle and went to another service in February of 2013. The monthly charges to me have been up and down and all over the place, finally resulting in my cancelling the land phone, leaving only the cell phone service. Now they want an additional $335.00 just recently billed by phone but I haven’t yet received the paper bill. They say my cell phone account will be carried until in July of 2014.
On 03/04/13 I purchased a hot spot towards my Verizon account. However, after careful consideration I decided that I didn’t want the device, and then I returned it within 4 days. I thought it was a done deal after that. Now, it is April, and I noticed my bill was a lot higher than normal with Verizon, and I contacted them only t find out that the Best buy never put it in the system ! I tried calling Best buy with no luck by phone on 04/07/13 . I gave up and went up there and waited for an hour to get assistance on the issue only to be directed a manager who then informed me that the sales associate was new that did the return. I’m extremely upset, and my credit with Verizon is looking poor. Moreover, the issue is STILL not resolved. I wish I knew I would have been going this, I wouldn’t have bought it. This is very unprofessional!!
Removed International call plane on 2/26/13 but they mistakenly removed early February. Received February bill was $1414,- spent hour and hour conversation with rep. finally they gave me a credit for $1004.- but charged me $265.- for Tax. April 6, 2013 spoke to supervisor and he collected and credited tax and settlement for February bill was $128,17. Same day I paid $128.17 by phone. April 11, called from Verizon Financial department she asked me to pay past due around $395.- immediately. Last conversation with Verizon I only own $112.23 due on April 28th. Now totally different story I have a past due and cut off service plus late fee. I will call FCC tomorrow and get best result with Verizon.
My verizon copper home telephone went unusable on thurs. April 4/2013. After a very long time on the phone (my cell) I reached a man who scheduled me for repair on sat. April 06/2013 after determining that the phone problem was on verizons end of the line by me plugging a phone into the outside box & having same problem. He told me that an adult would have to be home between 8 am & 5:30 pm. I took the day off of work & was therefore without a days pay. No verizon service person showed up. After a frustrating 2 hours on the phone & speaking with 5 different people I was finally rescheduled for wed. april 10/2013. I took another day off from work & got a phone call on my cell from an automatic service at about 2 pm that the verizon service rep would not be coming today & that it would be rescheduled for tomorrow between 8 am & noon. That will be the third day off from work with no pay because verizons service has got to be the absolute service I have ever had the displeasure to receive. What does Verizon plan on doing to reimburse me for the extreme aggravation & the 3 days pay I am out? Probably nothing as is verizons track record. My verizon phone is 941-926-2240.
My wireless number 813-466-8570.
I presently have a pre-pay verizon wireless account for the past five years.
Verizon electronically for the past five years has been withdrawing per month from my visa credit card account in the amount of $16.05.
As today april 9, 2013 I have balance of $463.96.
On april 30, 2013 I call VZWRLSS AUTO PAY:TEL 88-294-6804 CA. I requested verizon customer service
to refund the balance.
verizon custmer service response: decling refund.
please has some one from verizon resolve this matter.
Thank you,
James Gonzalez
for approximately two years I have been using verizon’s high speed internet and my present location and not one month has passed that I have noit had to call verizon regarding either speed or interruptions in service. Every time I call I get someone over in India that tells me they are running checks on my life and that they see the problem and they are going to fix it. It never gets fixed. I am told and I should reboot my modem and computer and the speed returns, but five to ten minutes later it’s gone again. Sadly I have been paying for this nonsense for almost two years now. At this point I am thoroughly convince that Verizon is selling internet packages that they have no way of delivering with overcrowded server and ports. Someone should investigate them and their selling policy and all those that have been flim-flammed by Verizon should be compensated. I am sure that I am not the only one. Copies of this complaint is being forwarded to every appropriate authority. If you have complaints about verizon’s high speed internet service please let me know at Attentionlarry@gmail.com. We have been robbed. Thank you,
I am a long time customer and on March 23, 2013, I found that my cell phone was totally dead. I took it to the Verizon store on Eagle Road in Meridian, Idaho. The young lady who greeted me looked at my phone and advised me there was nothing she could do for me except upgrade me to an Iphone. I don’t want an Iphone. I don’t want a phone with a data package. I am not due for an upgrade until May. I ask to speak with a manager, the manager advised me th same thing that there was nothing they could do for me. As we were speaking, my daughter in law ask a question and the manager said “oh I thought I was speaking to Janet” (very rude )Since there was nothing Verizon could do for me, my daughter in law ask if I would like to go to their Sprint plan and the manager immediately said “well I can tell you to get to the Sprint Store” I was insulted that she would lose a good customer and not even try to work something out for me. I would have had to pay for terminating my contract with Verizon. I have a serious health problem and cannot be without a phone. Finally the manager suggested I contact the Corporate office and see what they could do for me. I advised that I don’t have a phone to contact the Corporate office – the manager said “this room is full of phoneyou can use” I ask if she could call for me and she said no. After nearly an hour of this kind of customer service, the manager finally said she would check and see if they had a loaner phone. Funny thing she found one but advised me that she could not retrieve any of my data from my broken phone. I was sure there was some way to retrieve the information and continued to ask her to try to retrieve it. After some time she finally was able to retrieve the information and she provided me with the loaner phone and advised that I would receive my phone in the mail and that I would receive a return mailing label.
Later I received a call from Verizon asking me about my recent verizon experience. I answered the questions and was advised that a manager would call me. Well, a manager did call me and it was the manager who was so rude to me and my daughter in law. She ask me what they could have done to make my experience better. I explained the the customer service I got left me feeling that I was not a valued customer especially since she was so quick to try to direct me to Sprint. This experience was very negative for me.
I have loved having Verizon FiOS for the past 4 years for my internet; however, they pretty much suck at TV packages! I have had problems literally from day 1 since I added TV to my Verizon plan. The tech came to set everything up and my wife was there to sign off on everything and she said everything worked when he set it up. I came home and 2 different channels didn’t work.
Not a big deal as long as they can fix it, but get this: Verizon had to come out 3 DIFFERENT TIMES to replace the ont twice and a third time to try to “debug” whatever the problem was.
They were able to get one of the 2 missing channels to work, but never able to give an explanation for the other missing channel. I wouldn’t have been so peeved, but I got my Verizon internet/TV bill that next month and everything was completely wrong! They charged me for a trial of HBO (which we never watched or signed up for) and extra services labeled “internet additional services”.
When I called Verizon to try to figure out what “additional services” these were, they couldn’t figure it out.
I also told them to go ahead and cancel the HBO trial and they said I would be refunded for the HBO and the “additional services” on my next bill. No joke: they messed up the bill for the next 3 months in a row! I was so frustrated! Each service rep said the same thing: “the changes have been made and you’ll get refunded on the next bill.”
I know I’m not the only one who has experienced a lot of headache with Verizon’s billing department. Another reviewer said something similar: “The CSRs would always assure us our complaints would be resolved (and that credit for their mistakes would be issued on our next statement), but when the next bill arrived, it almost always repeated the same billing overcharge _and_ did not refund us as promised.”
By the fourth month we were having some problems with the TV video quality (but the internet was still awesome), so we decided to call it quits with the Verizon bundle and go back to internet only. They clearly don’t know how to put together an internet/TV bundle!
The Verizon Fios Internet bundle reviews you read online might be all good, or the might paint the company in a poor light. I want you to hear it first from me, you’ll be paying for the TV but wish you had just the internet. Here’s my story.
When I moved into my apartment in October I asked if I could transfer service from AT&T U-verse. I was told that the only option I had was FIOS by Verizon, so I looked up some reviews online. I saw that internet speed was good, but most didn’t like the other portions of the bundle deals sold to them.
Well the complaint I have is that the TV sucks and the internet is overpriced to say the least. I tried to cancel the TV but then it said my internet monthly billing would more than double, how is that possible! The issue here is that there is no other option for customers in my apartment, you are forced to go with Verizon FIOS.
How is that we don’t have choice? This is terrible. It makes me want to leave my apartment just so I have better choices of internet bundles. I don’t want TV that sucks just to get decent internet right?
When calling technical support to review usage overage, the technician stated she would add 3 GB of room on the plan to determine if someone was using my internet access without my knowledge. When I received my next bill I had been charged $300 plus a $50 a month fee for higher data usage plan. When calling support, they said that I had approved the upgrade. They also stated that they would put me back on my old plan, and credit me the “prorated” charges. Of course, this amounts to $151 that is not prorated. VERIZON HAS FRAUDULENTLY MADE $151 MORE THAN WHAT I OWE. BEWARE OF THESE CROOKS!!!!
Verizon’s Contractors both for the Medical Health Plan and for Phone Concessions are very incompetent. The Medical Health Plan Contractor Xeros
HR Solution had the Annual Enrollment for Health Insurance from 11/7 through 11/21/2012 for 2013 at Website www.verizon.com/benefits connection. From 11/7/2012 through 11/15/2012 tried to Enroll in a Health Plan through their Website but was unsuccessful. The most important Step the Selection of a Medicare Health Insurance Provider was missing. Called their Benefits Center on 11/15/2012 at 1-855-489-2367 and went through their Prompts which finally led me to where I needed to go. Waited for over 20 minutes before finally a Representative name Arica answered.
I informed her that I was unsuccessful in Selecting a Health Plan Provider from 11/07 through 11/15/2012. I asked her to Enroll me into my Medical Plan of my Choice. She told me she could not because the Enrollment Form was incomplete. I informed her that I was very upset and frustrated and wanted her to File a Complaint to their Upper Management.
I want my Complaint forwarded to Verizon’s Chief Executive Officer. My Complaint is about Enrollment, Excessive waiting period of 20 minutes or longer and no response on Email Sent to Them.
I finally was able to Enroll in a Medical Plan of My Choice at the Website. According to Daniel Lutz, HMSA’s, Account Relationship Consultant, even though I had Enrolled at the Website it is inconplete. There was a Important HMSA Form which was needed to be filled out which was never mailed nor was provided at the Website. This Form was sent to me by Daniel Lutz via way of my Email Address. I completed this Form and Faxed it back to him. If not for HMSA’s Daniel Lutz help I would not have been enrolled in a Plan of my Choice.
Verizon’s Benefit Center is Hopeless and very incompetent. Their Upper Management Staff should be Terminated.
Verizon’s Phone Concession which handled by Healthsmart Benefit Solutions is also very incompetent. Even though the Benefit check should have be Direct Deposited into my Bank Account it was mailed to me. When I called them the person I spoke to said it was Verizon’s fault of not informing them about my Direct Deposit Bank Account.
December 11, 2012 I wrote a letter to Verizon to CANCEL my remaining business numbers. I explained that I need to cut the business operating expenses so I have consolidated my internet and phone and moved to COMCAST.
I did not realize until lately that i was still paying for these three line. To date I have not had any contact from any Verizon representative. Recently I received the latest billing that stipulate that the billing is from 12/1/2012-12/31/2012. I realize that the service can not be terminated immediately, however, I assumed that it would not lap over into 2013. I sent the letter to: Verizon; PO Box 33078 ; St Petersburg, FL 33733.
If I sent the letter to the wrong address, I assumed that the request would be at the very least forwarded to the proper department for processing. Please advise ASAP.
I live is Williamsburg Brooklyn and there are Verizon trucks parked and idling for very long periods of time. I asked(nicely) a Verizon worker yesterday why he was parked idling yesterday. His responce (angry) was that he was cold. I pointed out to the Verizon worker that there is a 3 minute idling law in NYC and that I’ve noticed other Verizon trucks parked idling frequently. His reply was something like “so whada gonna do”? So I walked away. I am know going to film and post interaction with Verizison truck idling issues. I Tried to contact Verizon, I spent a long time trying to find a place to file a complaint but I don’t think there is one, trying this.
I’m a former contruction worker (local 731) when we worked at night in the winter we dressed for it. Verizon trucks parked idling is illegal.
I have been a customer since 1999 (even though your rep gave me a date of 2008…). I have always paid my bills for over 12 years. I received a text today informing me that may payment was due now. My understanding was that it was due on the 14 th of every month. I was told I have an overdue payment which I’m sure I paid via check earlier this month. I was told my service would be interrupted if I didn’t pay now. I asked to be given until Wednesday when I’d be back in the office to check the corporate bank account and see what’s going on. That request was denied by all 4 reps I spoke to. I am very disappointed in Verizon and their lack of understanding for a very loyal customer. This in addition to the fact that your data plans no longer cover the countries I travel to. For The small amount of$143 Verizon could have given me the time to look into this after the holidays. Now I know that I am have no special standing with Verizon and the idea of moving to another provider will not be as difficult to consider. The loss of one customer is no big deal, but the loss of a customer who has been loyal and has brought others to you should be.
I did not undrestand when I got wireless wifi that to watch nexfelix movies that it used up my mega bites I got charged over $900.00 for one month WE were not told about this when we got this plan!! I don’t feel that this is right I wil go on social media about this and let pople know about this I am not a happy costmer! I have been with version a long time and I cant wait till my contract is over so we can get out!
Swapped over to y’all about 2 years ago. Still having intermittent data issue. Shows me in a 4g coverage area yet my phone swaps from 4g to 3g to no data at all. Have had mutiple phone replacements on two separate lines having the same issues. I am 1.6 miles away from the tower and my phone ranges between -90 and -120dbm on 3 g and 4g and sometimes it goes to no service at all. Have tried getting this issue resolved with customer support and they just want to keep replacing the devices which its not working. Looks like i will have to switch providers to get this issue resolved. Very unhappy about the service i am receiving from Verizon
I recently purchased a bundle service from Verizon and i specifically asked for a FIlipino chanel to be included on the package. Melissa told me that it would be $137.96…I understand that taxes are not included..So i made an appointment to install it. That day I don;t have the Filipino chanel..so I called them and said that it’s not included…so i said when i called I specifically asked for that channel…they transfer me to somebody and he said it is included…only they are having tehnical problem and will be resolved the following day…the following day they dais it will will be resolved the following day again..here comes that day it’s not resolved….so I spoke to the customer service and asked what’s going on..because I got a text saying the technical problem i have is resolved…so I told her it’s not…so ofcourse she put me on hold..afterwards she said it’s because it’s not included on my package..so I told her the story and I asked how much ..so she said the estimate was $137.90 plus the Filipino channel which is $24.99..so plus tax I will be paying almost $180.00..So I told her that was not the price that they told me on the first day I called…so I asked to speak to her Supervisor..and she put me on hold for 10mins..got back to me and said few more minutes because she is telling her supervisor what’s going on..so after few minutes she got back again on the phone saying it will be few minutes more…then on the fourth time she said she will give me discount..so I said “what happen to the supervisor?”..and she said”oh you really wanted to speak to the supervisor?”..and i was very upset….then she said”do you want to cancel your service”?.the more I got so upset so I said “yes”…then transfer me to another lady without telling me…..I spoke with somebody from the “elite team” (that what she said)..helped me and gave me a quote..so i feel better… then that nite I got an e-mail saying my estimate price will be around $180.00..which is way up from the price they gave me…So i called them again gave me a different quote …anyways…..this time she said it will be around $169.00 form initial price that they gave me which is $137.69….
After having issues with static and loud noise on one of our land lines, I contacted Verizon to help with the issue. After going through the automated system to diagnose the problem, I was able to speak to a tech. We spent 2 hours trying to figure out why we were having such issues with this line. We have 2 two line phones in the basement “office” area.
I was informed that it must be inside our home because the problem was not showing up in their system. I was told there would be a charge of $93.00 to have a tech come out and resolve the issue.
On the appointment date, a tech came out and listened to the junction inside the home. The dial tone was clear and he told me that my land phone was the problem..
I purchased two new 2 line phones and you guessed it, the problem didn’t go away! Now I have spent over $130.00 for phones I didn’t need and have a $93.00 charge for service I didn’t get!
I contacted Verizon and was told they would have to send another tech out to figure out what was going on and couldn’t credit me until the other tech serviced my account.
On the set date I took time off work and waited and waited! NO SHOW. I contacted Verizon and was told the appointment was made for Saturday between 8am-5pm. Are you kidding?
After contacting the dispatch department I was informed that the tech tried to come out but I didn’t answer the phone so the just moved the appointment to the next day! Well DUH I am having issues with the phone and why would they call that number to reach me? They asked for my cell phone and had that number as a back up but the tech “didn’t have the number available!”
I am so disgusted with the treatment at Verizon. The customer service really is terrible. I have been using Verizon services for years but have never dealt with such poor service.
I am priority for tomorrow service call but will contact corporate Monday! I expect some big credits on my bill for the lack of service I received. Not to mention the hours I have put in just dealing with this issue. Maybe it would have been easier to just turn off the service!
I’ve just recently started using Verizins service for simple wifi. I was informed that I can only receive wifi in my home if I purchase standard home phones service as well for a bundled price of 34.99. I accepted and even called back twice to make sure that I was Indeed receiving wifi in home at the rate of 34.99. 3 different reps confirmed this for me. Today, a month later I received and email bill saying I owe $233.00!!!! When I called total to someone about thei HUGE mistake on their part, I was met with theMOST RUDE CUSTOMER SERVICE AGENT EVER!!!!!! MRS STARCONE!!!! I wonderifhermkther ever taught her manners or if her supervisor has ever listened in no one of her calls. She yelled and had attitude and told even had the nerve to tell me”welll you know better then me so what do yu want?”
I asked to be transferred. She said she couldn’t. I asked to speak to a supervisor and again was told this wasn’t possible. So what were my options? Talk to the rudest person that humanity has created or call back and wait another 35 min!! So I called back. I had an amazing rep named Nicole who helped correct ALL the mistakes to my account within 15 minutes!! She wasn’t pleasant and friendly and oh so helpful. It shows me that A – Verizon CAN fix the mistakes they make and B- the reps can be very helpful and sweet – looks like they have some bad employees. If not for Nicole today I would have cancelled all my service and went with the competitor. EVERY CUSTOMER COUNTS VERIZON. Think about that before hiring.
I’ve had verizon for a while now. Due to a signed contract I can’t get out of it, otherwise I would drop them. I have had nothing but problems with my phone as well as the mi-fi I use for internet. The problem that I have with them is that they do software upgrades and don’t alert their customers.
I’ve had to call them several times because I would be in the middle of taking a test online for school, and all of a sudden the internet would act up. When I would call verizon to ask what’s going on, all they would say was, “Oh we apologize, we are upgrading from 3g to 4g right now.” So in the meantime, my exam for school is being timed online and I am basically screwed.
Then last night they did a software upgrade on my phone and when I got up this morning, I noticed all my pictures on my phone were deleted. Again, when I called Verizon to see why they did that, all they could tell me was, “sorry, we did an upgrade last night, you may want to get a memory card for your phone”. I am so glad that my contract is almost up.
They have been nothing but a headache. Plus both phones that I ‘ve had with them, they have had problems as well. If you have the Android Incredible, it sucks!!
I have the protection pack plan with Verizon when I first started with this plan it was 19.99 a month now it is 24.99 a month which did not make and difference because it is a good plan or so I thought. I called Verizon to report mu computer had started acting funny and the tower was making a knocking noise.
When I spoke to the first rep I explained everything to her that the monitor was fading in and out of color and sometime would go black and white also the tower was making a knocking noise she took all my information along with a charge of 89.99 for the protection pack co-payment.
A couple of days later another rep. call and ask me again what was going on with the computer I told him the same thing I told the first rep. monitor and the tower and what he told me was that the monitor was getting ready to go that why the color was changing and he would put in for a replacement because it was so old but as for the tower he said it sounded like one of the fans might be hitting against something and he would need to order the parts.
Not once was I told by either of the reps. was I had to pay a separate payment for the tower and the monitor. Now I am being told that I have to pay another 89.99 to have the monitor replace why wasn’t I told this before why the two different stories. This is really unacceptable and unfair to a long time customer to Verizon like me.
Had I known that I would have had to pay two different charges I would have ask why when I brought the computer it came with a monitor, tower and a keyboard. I was told by one of your rep. that everything was being taking care of now I am being told something else why the two different stories this is not how you take care of your customers.
It started simply enough. I thought I’d see if I could reduce my phone and internet costs on my Verizon accounts. So I called, little suspecting that this began my decent. Verizon said sure, In Maryland, we can move your business lines over to your residential line and save you money. So I spent over an hour on line with them, being transferred a number of times until finally I was on a conference call with “business” and “residential” working out the shift.
At the end all was agreed, I would have all the phone lines and such I had before and this would be available tomorrow. Next day- no phone lines at all, not one. Many calls, with transfers and then ” Oh, something is wrong at the business office” Dead for nearly two days, no business calls in or out. ” “We’ll have someone call you to credit your account for the trouble” I heard this FOUR different times. NOT ONCE did they call. All fixed, they finally said.
Being busy with my business, I was grateful I at least had a phone line. Then I saw that I had no line one. No fax line. I called, was transferred many times and in the course of many conversations was told ” You can’t have a business line at home ( having been told before I could and spending an hour setting it up)” You can’t have a roll-over ( hunting) line ( I was told repeatedly I could)” “We can’t fix your issues at this office ( although this was the office I was directed to and the office where I had set every thing up- you need to call “repair” no, call “technician”, no call “the business office,” no,no, call “the residential office”.
I hung up I was so frustrated. I called again, ” No problem, I understand what you want ( read it back to me accurately) and we’ll process this tomorrow. HERE’S YOUR CONFIRM number”.All day long the next day- NOTHING. Halfway through the NEXT day- I called, GAVE THEM THE CONFIRM NUMBER- ” we have NO RECORD OF THAT CONFIRM NUMBER, no record of your call. WHAT SEEMS TO BE THE PROBlEM ? I could scream. Maybe I did scream. I told the person all that had happened. and asked “What the hell am I supposed to do? ” I don’t know , sir.
I would suggest you ask to have someone sent out to your home to fix the problem. BUT WE NEVER CHANGED ANY LINES AT HOME. YOU DID IT ALL on your end, no one came here. ” I’m sorry , that’s all I can suggest.” Okay, let’s send someone out..”I’m sorry, sir, I’ll have to transfer you to another department for that”
The technician came three days later, spent an hour.Left. As of now, I have no fax line, only one line rings and other features are still missing. I will try to find time and patience to call again. I have no hope. I have sunk to the seventh circle where phones don’t work, promises aren’t kept, my calls are transferred endlessly and, oh yes, I’m being charged a big bill for this each month.
I have been a long time verizon customer for my business and for personal use. I met with a sales rep a few weeks ago at one of our locations to review my bill. At their suggestion, we bundled services differently, etc. On Wed 1/ 25 verizon contractors laid a FIOS line for the business but cut the residence FIOS line so we were without a phone, cable and internet. On Thursday, a temporary above land line was laid.
On Fri 1/27, Verizon was at our house installing internet for the upgrade to FIOS on business lines and that was turned on around 1pm. Unfortunately you all screwed everything up because you cut the internet at my warehouse off when you turned it on at my residence for the business.
Not only could customer service NOT help me, I spent hours on Friday afternoon with a useless Mrs. Jones, but I had a multi million dollar bid due that I could not send out because of your ineptness. And all I was given was attitude and told nothing could be done. I am still without internet at my warehouse and I want to know how you plan to adjust my bill for this and how you plan to try to keep me from canceling service and going to Comcast.
I want to know why my internet was NOT restored on Friday and why it is still NOT restored as I type this. I am currently using a wireless card to send this that I expect to be reimbursed for. I expect to hear from a high level executive ASAP – not a manger or a customer service. If I don’t get this rectified today, I will be calling the local news channels to advertise the already known knowledge on how poorly Verizon treats their customers.
First let me write that we have five phones(family)with verizon. Two of our phones were on the “old” plan from Altell. The Verizon rep told my mother that if we signed on a new plan on Oct. 31, 2011, purchase new phones our phone bill would not be as much because texting would be included in the plan. Okay, so we purchased two new phones and a two new two yr contracts. Well when the statement arrived it was $358.00, from just over 235.00 from the previous month. My Mother who is almost 80yrs old, went to the local Vstore to speak with the rep that originally “upgraded” our contracts. Upon investigation (his) he stated that he “forgot” to process the new contract.
All the fees/charges/taxes for this month was based on the old Altell plan. NOW GET THIS…HE THEN TOLD MY MOTHER THAT THERE WAS NOTHING HE COULD DO FOR HER SINCE THE BILLING CYCLE HAD ALREADY PASSED. He did offer to back date two phone’s texting charges valued at only a $45.00 credit. THIS IS NOT RIGHT!!! I AM FILING A COMPLAINT WITH THE FCC.
For many months already ( I believe since May 2011) Verizon is upgrading it’s IMG for FIOS TV subscribers to new release IMG 1.9. As far as I understand from Verizon forum, new IMG 1.9 with many extended features is already installed everywhere in the US except VHO 6 – MA\NY region. For more then 2 month Verizon production manager Joe Ambeault either on Verizon forum or through tweets promise to us, MA/NY residents that we will be upgraded soon. I even got once message on My TV that new IMG is coming. And then… nothing happened, message dissapear from TV and then new tweet from Joe Ambeault announced that there will another delay for MA customers.
By my count there were already 4 delays of new IMG for Mass customers. The latest “carved in stone” promised date came from Verizon technical support who assured me that upgrade is planned for 11/29 and from Joe Ambeault on his tweet from
Novemeber 15: “Around Turkey Day”, https://twitter.com/#!/FiOSTV/status/135086768964894720
…only to be renounced once again several days later by Joe himself who tweeted that “several more weeks” before IMG 1.9 comes for MA customers.
The most frustraiting is nobody in Verizon, specifically production manager Joe Ambeault bother himself to apologize to customers and explain what is going on with this upgrade and why Mass and NY customers are being discriminated with new IMG guide. If there is technical problem we should know when it will be fixed and what is real date of upgrade, not to hear about one delay after another. Please let us know what is going on and give us update when we get like the rest of country new IMG 1.9
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