Verizon Complaints Continued... (Page 5)378+ reviews added so far. Upset? Call Verizon corporate: 1-800-922-0204
I recently received a warning regarding going over my shared 2100 minutes. I went on the website and was advised by switching plans, to unlimited text and phone with a data package. My bill currently would be approximately $255.00 and monthly charges from this point on would be approximately $285.00. I made the switch. I received my bill today, it was $420.00, with overage charges on three of the four lines equaling $119.35. The charges were spread out through the month, some as early as first part of March.
When I called, I was total the overage is due to the prorated 2100 minutes to 1700, however could not explain why additional charges appeared in the first week of the billing cycle. Bottom line, could not do anything about the bill, charged 119.35 additional for talking on cell phones. I only made the change due to the website, Verizon Wireless, estimates for current and future bills. Total misleading statements. I have been a customer since 1999 and will not be after tonight. Totally disappointed in the business practice of Verizon. I would not have made the change to my account if advised the bill amount would increase to $420.00. The website provided two different billing amounts, one for the current month and another for the preceding months.
As of today, the current bill has additional charges on 2100 shared minutes starting in the first week of the billing cycle. The explanation is prorated due to change and the 2100 minutes was reduce. This does not explain .35 cent charge per minute during the first week of the billing cycle. This is misleading practice and I would have not changed in mid cycle if I was made aware of the additional charges, to the contrary, I was told the current month would be less, thus providing the motivation to change plans.
Once the plan was changed, the bill was prepared and was 47% higher than estimated by the website encouraging the change. I feel this is a business practice of using deciet to obtain a upgraded pack, thus starting the clock again to establish a penalty to switch providers. This was a Win Win Win for the verizon and a difficult situation for their customers. I will be leaving verizon regardless of the finanical penalty. This is an extremely disappointing turn of events from a company I have used for the better part of 26 years.
Unfortunately, I have Verizon and am in Puerto Rico ... have been since December 15, 2014. My iphone 5 worked fine up to around the first part of February 2015. After numerous calls to Verizon tech support, tech determined my SIM card went bad. Verizon refused to send me another Sim Card, nor would they send me another phone. I even called Verizon's Corporate Office and spoke with people there - none would do anything for me. Therefore, I put my Verizon phone on suspension and had to go out and buy another phone with a Puerto Rico phone Company (Open).
I can tell you this, just as soon as I get back to the states, I'm going to drop Verizon and go with a more reliable company ... One that cares enough about their customers, because Verizon cared less about me and refused to solve my phone issue. With the millions of dollars Verizon spends on advertisement, but refused to help a paying client ... is pretty sad. It would have cost Verizon pennies to have solved my phone problem, with either a new activated Sim Card or another phone, but Verizon refused. Now, Verizon will lose me and I will be very vocal to others about how Verizon treated me.
Called Verizon to see if I could get any discounts on my current plan. Spoke to Clifford who told me I would get $65.00 per month for one year. When I received my bill, no discount. Called the day I received my bill and talked to Derek. He couldn't help out. Said he would fill out a 360 form which is to get the recording of my conservation with Cllifford. Talked to Derek's supervisor who said a supervisor would call me in 24-48 hours Of course, after 48 hours, no call from Verizon. Then I ended up talking to Rudy who stated it takes 2-4 business days for some one to call. Of course, after the 4th business day, no call. Then I talked to Ralph in the call center in Kentucky. He stated there is nothing to they could do to help me out. Clifford screwed up so " too bad.' I asked to speak to his supervisor, Julia, but she doesn't take phone calls. Ralph gave me the corporate office address to file a complaint. Ended up with a with a one time, $50.00 discount for my time. Never any follow through on Verizon's part. I was mislead and all they could say is, "too bad".
I have a cell phone with Verizon. Every month you have to make a payment of 15 dollars or more to keep your number. I do this but I do not use all my minutes because I only use my phone when I am out. I am sick and confined to the house most of the time. I have been a Verizon customer for several years and through these years I have missed my date to renew my time 4 times. Each time I have forgotten by a day or two. The people I have been in contact with have always been very nice and fixed the problem for me as the amount I have lost were not very much.
This time is different, I missed my due date by three days and you company took 117.00 from my account. I talked to a supervisor named Eddie. He informed me that since I have missed my days by three and have ran over my time three previous times there wasn't anything he could do about it. I tried to explain that people do forget and at my age it is very common. I also told him that I appreciated the time before the situation was fixed but since he couldn't return my money on the phone I would have to get another carrier. Now all this being said, I have over 100.00 on my phone in March. I think that my phone should have been credited for 1 year as it would if I had paid 100 dollars cash. I really don't want to change carriers and would appreciate it if you could credit my phone with my 117.00. I would appreciate it if you could possible make this happen.
Verizon Wireless has done everything possible to prevent me from becoming a customer.
1. The customer service number automated system does not work unless you are already a customer with a Verizon account number. So what unintelligent bozo would list this number for someone trying to establish service?
2. They can't tell you which credit bureau they use when trying to establish service, so you have to remove the credit freeze on all three bureaus incurring a much higher charge than any other utility company.
3. My Edge order is rejected and no one can tell me why this would be when my FICO score has never been below 790. The sales rep clearly couldn't care less and has no interest in trying to find an answer.
4. Verizon puts a $1 charge through to my credit card used on the Edge order and then credits it back causing my credit card company to send me a fraud alert. Unlike Verizon, the credit card company actually cares and tells me that they did not block the charge and reassures me that my FICO score is one of the highest. They can think of no reason whatsoever that my Edge application should be turned down.
5. After spending many hours going round and round with various Verizon reps, the order finally goes through. Now I start getting calls from the port center. When I call the number they left to give them my account number with my current cell phone provider, I get another automated system that offers no possibility of speaking with a real person. It does offer me an option to key in the account number. I do that, the system says okay and hangs up. The next day I get another call from the port center saying that they need the account number. I tell her what happened when I called the number and she said I need to speak to a real person instead of keying it into the automatic phone responder. Of course, I'm at work and don't have the account number. She gives me another number to call when I get home and tells me if I just keep punching in 0s, it will put me through to a real person. I can then ask for the port center. Well, I tried that and guess what? It's the same number I tried back when I was attempting to place the order. Keying in 0s gets me nowhere. I can't get past the gatekeeper that says I don't have a Verizon account number and then hangs up.
6. I try to enter the Community forum, using the option for people who are not Verizon customers. It refuses my registration because I'm apparently not entering the correct I'm-a-person-not-a-spam-spewer check. But I am entering the right thing and it refuses to generate a new code, so I can't join the forum.
7. They send the phone via FedEx, but I need to sign for it. Why didn't anyone tell me this? I wasted hours trying to figure out how to schedule a delivery with FedEx at a time I will be home. No luck there. FedEx will not allow me to do this. So I either have to drive 30 miles into the closest large city or sign a slip that says FedEx will not be held liable if they leave the package when I am not at home.
Seriously, why would any company make it this difficult for someone to become a customer?!?!
When I resigned contract with Verizon they offered 50% discount on my line access charges. Since then no month it was applied and it has been a constant fight to get that credit. Horrible and cheaters and non-trustworthy company
The phone has been out for 2 days. The Verizon service center is a joke. They promised a technician yesterday...big surprise that no one showed. When I called today, I got shuffled around to different people and phone numbers that would not allow me access to a person. When I asked to speak to a supervisor (Jenna Malo was the name given), they connected me to a number and left me on hold until I finally hung up after waiting 15 minutes (which, considering the runaround I got, is probably how they dump unhappy customers!). They actually told me at 9:30 this AM that I was the next job to be done. That was nearly 3 hrs ago, and the repairman just showed. He only received a notification of my problem this morning. Apparently they are as nice to their repair people as they are to the consumer.
My lost time? about 1 hour telephone, and about 1 hour internet trying to find out how to complain to someone who would listen. Big surprise there - Verizon is so scared of what the consumer has to say that it either doesn't have a complaint department, or is unwilling to provide access to it. But my time is immaterial to what Verizon has cost my company. For 2 days we have tried t operate off a fax line - which means we have lost thousands of dollars due to lost sales - our customers could not get through.
I sure would like to see Verizon try to operate a business on 1 telephone connected to a fax line for 2 days!
For the last five months, I didn't get a single bill from Verizon. They sent it to the wrong address, in which they added charges for duplicate bills when I never received the original ones. Then, I paid $96 for iPhone 5, and they called to say that they could lower it $10. I wanted the insurance off which would have been another $10 off as well as the late charges (which should never have been penalized to me). I spoke with Brad at 4:25pm today 4/13/15 and he said that he would take care of it. Fingers crossed, but every month the same thing happens. The billing department does what they want and they do not listen to the customers or their representatives. They even took money by wire when I mailed them a check! I never gave them permission for this which scares me! What other money will they take from me without my permission? Might as well switch to AT&T and not deal with this hassle.
My iphone had problems. Took to store. They said my phone under guarantee so they ordered NEW phone. I received a used phone. 4s. Yrs ago same thing happened. Used phone the worse than my phone. Then verizon exchanged the used phone for a new phone. This time I was told I had to take the used phone. It's verizone policy. I've been with verizon 12 yrs. this is first time I'm unhappy. I will never recommend verizon again. I will look for other options when contract expires. Thank you
I went to florida in September 2014 to stay with my daughter, I had computer service installed there with Verizon. they said my first 2 months would be 55 a month and then would drop to 35 a month because of installation charges. so in November December January and February I paid the 35 a month, I had to leave Florida early so I canceled around the 24th of February and sent back the equipment I thought I might get a small refund back. Now here it is April 13th and I get a bill in Michigan for 129.00. If I had owed money my bill would not have dropped to 35 a month. No one can explain it to me and I am very upset as I was planning on going to Florida again this year and installing internet again. They never said anything other than it was 40 to install it.
I am writing on behalf of my 95 year old mother, we called repair for her phone line, repair said it was an outside problem they would send a
technician, technician comes tells us the line can't be repaired, how can you explain that when he did not check the pole outside did not
get out of his truck to check the line, all he wanted to do was to sell fiber optics which we do not need or want, just fix the line, so he claims
they can't fix it. so explain how the phone that they said couldn't be fix received two phone calls, on that phone, so we called again and
said the phone is working, then later on that night the phone went dead. explain if you can. then that wasn't enough they called my home
at 1:30 in the morning to say the service was cancelled, that is not very professional or acceptable, I have told everyone what you did and
everyone says the same thing.. try to sell people something they don't want. so you make threats to turn their service off. you should be
ashamed to turn off 95 year old woman's phone.
Unable to resolve why my Verizon bill was so high this month. I changed my plan on 03/04/15 and instead of prorating my bill and my plan you back charged me to 02/15/15. I have been a customer since 1998 and don't feel I have been treated fairly. Tried to take of this last week with an online chat and the person ended the chat with me for no apparent reason. Without resolving my issue. Very unhappy with Verizon today.
I'm having an issue if you can look at my account the telephone number starting back in August I had a whole lot of issues with the phone and service so eventually I decided to cancel the service at this point now I wanted to come back to Verizon, however because of a mistake and things that happened with Verizon and I'm not able to come back even though I have a negative balance I was trying to get with the edge program I spoke to maybe 5 representative today no one really helped me so I'm emailing you a reference to this if you can give me a call when she take a moment to look at it.
My boyfriend was mislead about his data plan and ended up with a $600 bill in one month that Verizon refuses to prorate. They have handled this very unprofessionally. He was about to add his business cellular to his plan - they are losing the opportunity have a loyal customer with not only personal lines but a business account as well. This is bad service by Verizon - they should own up to their miscommunication and resolve his issue in a professional and respective manner. He was on the phone for literally 2.5 hours last night trying, very nicely, to be heard. All they could say was, "there isn't anything we can do for you, sir." That's inexcusable service, especially in this day and age, and over such a seemingly small amount in terms of Verizon's overall revenue.
I called Verizon 3/25 because my hd channels weren't workong, after going thru the long automated system I finally got s real person. After talking with him and after he "tried" to fix my issue we created a fix request for 4/3 between 3-5. On 4/3 at 1pm the tech called and said he would be at my home in 30 minutes. 1:30, 2:00, 2:30 went by and he didn't show. I called him to see where he was and he said he came to my house and no one was home. That was absolute crap because I was home waiting for him, so that's the first issue. So I updated my request to 4/11 between 10-12. I took a screen shot of the confirmation and I am SO glad I did. So of course this guy never showed up so I called Verizon. They said the ticket was canceled on 4/3 and I kept arguing with them that I had the confirmation it was successfully updated. I kept being put on hold and they they just kept telling me there is nothing they can do since it isn't in the system. They also said their dispatch center is at max capacity for my area and they can't get someone to come out until Monday. I HATE Verizon and I am going to switch, their customer service is absolute BS!
I am constantly getting unwanted calls from solicitors asking for donations. Sometimes as many as a dozen a day and they start very early in the morning. A lot of the time when I answer the phone there is no one there. I feel I am being harassed. I am on the National Do Not Call Registry but it doesn't seem to do any good. What can I add to my phone line to block these calls. It is almost impossible to get any answers when you call your Verizon number. I am about ready to change phone companies.
Verizon on FIOS I was told need to purchase a new battery for my internet to work; I purchase new battery with Jon help; had battery replaced; then my router was out and I needed a new router; this was sent to me and on Sunday 4/5/15 I called customer service to assist me in getting on line.... the assistance was very poor. I had to argue that this was wireless but he said that I only could use my wireless lap top with either cord connection to use my computer. that would be me sitting in my closet to use my lap top. after disconnecting the either connection I got on line with help with Mark....then I got dissed out again. my balance is paid up but have not been able to use my computer since Monday 4/6/15. in the mean time with no internet your office leave messages to send back all my equipment to your office and my internet connection again was disconnected again....your office need to update your files; stop harassing me with this return all my equipment or you will charge me for the equipment. I am paying for the service but your office has discontinued my service my service I spoke to customer service Mark than transferred me to Kenisha who was no help. I on my own hit the reset button and seems is working. I am not hording your equipment will return your router but in the manner of how you requested was rude and provided really bad customer service. the phone calls asking for all equipment to be returned back sounded like I was in arrears of my account n credit balance showing I have paid upfront. to have the continuous service; but your office sent to me t shows how disconnected you are to your customers. I expect that customer service should be better than what you have provided me. in future I will definitely have reservations on referring others in obtaining the FIOS service....oh I fixed the on line issue without your support help. they too were incompetent in assisting me in getting on line!
On 03/27/2015 I paid my Verizon account $733.08 using my personnel checking account. I had forgotten that I had set up that same payment with Verizon Bill Pay, also in the amount of $733.08. After seeing what had happened I notified Verizon Customer Service of the double payment that I had made, the representative told me that they would return the overpaid funds within 6 to 10 days. To my surprise on 04/02/2015 I checked my checking account to find that Verizon Wireless again had taken $733.08 out of my account. I called Verizon Customer Service, and spoke to an extremely rude person who spoke continuously for 5 minutes, while I was shouting into the phone in order to let her know she had my issue wrong. Again I was told by their representative that Verizon would credit my checking account within 6 to 10 days, and that this would include my banking charges for over draft in the sum of $175.00. So on 04/08/2015 I check my checking account to see if Verizon had returned the money they have promised to return, and I'll be dammed, they took another $733.08 from my account again.
I called Verizon Customer Service again to be told that they were very sorry for all the issues that this was causing me, and that they would make sure that this was taken to the proper department this time so that it could be handled properly. So today 04/10/2015 I received a courtesy call from Verizon Customer Service regarding if I was satisfied with Verizon Customer Service. I bet that the young lady on the other side of the line wasn't quit ready for me and my disenchantment, and the utter disregard relying in the truth with Verizon Customer Service. She got both barrel, and after a lengthy conversation with Lacey I was to find out that all the other Verizon Customer Service Specialist have been lying to me about the credit that I was to receive within 6 to 10 days. I would like to know who wrote the script that the Verizon Customer Service Specialist read from, because it is great for Verizon. I was told by every Verizon Customer Service Specialist that the checking fees that had occurred due to Verizon removing the money from my account, that I would have no issue in getting the $175.00 back from Verizon Wireless, another lie.
Verizon Wireless has great cell service, but Verizon Customer Service Specialist need a lesson in humility, and compassion for it's customers.
You removed the WEATHER CHANNEL and replaced it with ACCUWEATHER. WHAT A SHAME. Accuweather is useless to me as it does not tell me about local weather in Buffalo, NY. It is worthless and a discredit for showing it. The weather channel, even with its recent changes that degraded it is still very useful. In the recent snow storms this winter they kept me up to date on the serious situation. You people sure have screwed up. I can not even get my local weather on TV except at news time and then I have to wait to see it.
I purchased 700 minutes, prepaid on Dec 23,2014. My cell phone is used only as a backup for my home phone or if I am traveling. I did not try the phone till Mar of 2015. I was told I was disconnected, I went to a Verizon store on Apr 10 to check out the problem & was told that I had called on Feb23,2015. That is NOT true, I had not used the phone at all & no one else has access to it. I have tried the customer service # to no avail. Verizon, I want my money back for the prepaid minutes I have NEVER used.
Exactly what happened is that I chose Verizon. I have been frustrated from the beginning by the Verizon policy of allowing confusion to reign if it prevents a clear channel to address concerns. This starts with two business entities; one VERIZON the other VERIZON WIRELESS. There are no business, regulatory, or accounting hurdles that could not be remedied if Verizon chose to provide excellent customer care instead of being obsessed with internet speeds and investors. Unfortunately consumer choices of providers are limited but wouldn't it be nice to be proud of ones reputation based on trust and openness.
I went into the Verizon store on 24th st in Billings Mt. and requested to come back to Verizon from my straight talk. ( I left Verizon because every time I had a problem with service it took me about 1 hour to get help) I found the same problem at Walmart but for different reasons. Walmart has a better system but fewer trained people to help and therefore takes about 1-2 hours to get help. Verizon has better customer support but has a system problem that requires more time to get support. I wanted to come back to Verizon. Shelly told me my activation would take about 24 hours and then to call and add money to my monthly prepay account of 45.00. This didn't happen after 48 hours so I went in to the Laurel Mt store and got Corey and Kyle to help me, they said they couldn't help me because they didn't know what Shelly did. Shelly was in a meeting. I waited 2 hours. No help. I called back the next day which is today and talked to Verizon in Laurel and they said Shelly never called them so they couldn't help me. I called Shelly she was still unavailable. I called back again asking for corporate office because this has taken 3 hours of my time and still no service. Is this the kind of service Verizon is proud of?
Since returning from a trip to the Bahamas, when I received a bill for over $900 which contains calls that never happened, I have made several calls to Verizon and spoken with supervisors, some of whom did not seem to even understand how the system works. At last the other day I was contacted and told that over $200 would be subtracted from the outstanding bill and even though I still felt I was not happy with what remained, I said I would comply. Now today I get a text message asking me to pay the $900+ So after many calls on your automated computer system I speak to someone who sounds like they understand and they stop me and say they will call back BUT even though my phone # is on your computers
He eventually texts me that he has tried calling me several times but got no reply. BUT he called a 765 number, which is the number of my house address!! Now I can't talk to him as you never get the same person on the automated system. Give me a break! I get no respect.
I am and have been a loyal customer to verizon prepaid for 5 years now. I have had no complaints with yalls service till now. I have 4 prepaid accounts with verizon prepaid and all 4 accounts are on the pay as u go plan. and i put 100.00 on all 4 accounts to carry me for 1 full year. I just found out recently that as of april the 1st that yall have done away with the 6.99 a month mobile email for the people who are on the pay as u go basic plans/phones. I am extremely upset about this. that has been very important for me for quite sometime. I dont want to have to move all 4 of my accounts to another provider like AT&T or sprint or some reseller. Your service is real good and i like Verizon. So please please bring back the mobile email to the pay as u go customers and the basic phones. A disappointed customer.
I went to the Verizon store where I purchased my phone last May. I asked if they do cracked screen repair to my phone. The man who helped said "No." I asked if he knew where I can get it repaired. He told me that there is a place two buildings over from them that repair screens. Before I could look around in the store at the phones on display, he escorted me to the front door and held the front door open for me to leave. I did not get his name and that happened this morning on April 8, 2015. Is that Verizon's new policy - to escort you to the door rather than asking if there is anything else I need?
Over the last month I have been experiencing a gap in my service, where i can't make calls and it says that there's no mobile service but can still receive texts and use data. Having talked to reps at the local store i am dismissed because i have a crack in my screen, which was made worse by them. I have been a customer for the last 10-15 years as well as my family. we have 6 phones with them and have been looking to add at least 2 more to our family of phones. However with these recent developments, we are hesitant to add them and are considering to change all of our phones to a different service. I live and work in the Metro Detroit area so i really am finding it difficult to understand why i am lacking in proper service?
My daughter's phone stopped working because of a bad SIM card. We went to the Verizon Store on Allentown Rd, Lima, OH. A salesman asked if we needed help, I told him that my daughter's phone was not working. My daughter told him the SIM card needed replaced. She had read online, before we left the house, that the card would be replaced at no charge. The salesman said we would have to make an insurance claim that would cost $170 deductible or upgrade to a new phone for $40. We did not want an upgrade. He said they had a phone my daughter could upgrade to at the Lima Mall, kiosk. He said that he would send someone to get it. I again told him we did not want the upgrade. The two salesmen went over to the end of the counter and began to whispering to each other. When I approached them, they stopped talking. I told them I wanted the phone back and my daughter and I would decide later what to do.
The salesman returned the phone and we left. We went to the kiosk in the mall. My daughter told the salesman her SIM card was not working. While we were talking to the salesman, the Allentown Rd. Salesman showed up. He said, "I told you I was coming for your upgrade." I reminded him I never wanted an upgrade. He picked up a box and left. The salesman that was helping me said, "well that was condescending!" Not sure what he meant by that statement, I ignored him. He handed my daughter's phone back to her and said it was fixed. I told him, "Thank you!" I also told him I never asked for an upgrade, only for a new SIM card. He shrugged his shoulders and said, "You don't want an upgrade, you don't want an upgrade."
Although the salesman at the mall fixed the problem at no charge to us, as it was supposed to be, both of the salesmen we dealt with were rude. I plan to share my experience with your company with my family, friends and social media. I believe your company needs to train your salesmen in customer service and common courtesy. I have been with your company for several years, but as our contracts end I plan to seek other options for a cell phone provider. It would be nice to hear back from you regarding this matter, but others have told me that responding to complaints is not high on your priority list. It's my hope they are wrong!!
We switched to Verizon 7 months ago and as part of our signing on, we were promised rebates for all four of our phone lines. I have attempted t o write call do anything to get this rectified....only to be given false promises and no call backs. I have now tried to write various corporate offices in the Verizon organization to no avail. I see online several others have the same dilemna....and no rebates...If it helps the Chief Marketing Officer for Verizon is Diego Scotti. Any help or direction for getting our rebates is soooooo appreciated.
I purchased an upgrade iphone for my son back in December at the Perimeter drive store in Dublin, Ohio. The two salesman were younger and closer to my Son's age of 21. They did a nice job in selling the phone to us. Then they asked if we wanted insurance. They began to tell us all of the advantages and if we bought the top level insurance the phone would be replaced free if anything happened to it. My Son told them that he goes to college and lives at the university. They said this is perfect for him. A replacement phone if he damages his phone. I bought it thinking this was a good deal. They did not say anything about a $150 admin. fee. My Son's phone got water damaged and he needs a replacement. We contacted the insurance company and they said that he would need to mail the phone to them and pay $150. I am very upset. Although I did not read the entire insurance contract, I did believe the salesman. I have been with Verizon for at least 15 years. My entire family is with Verizon. I have had nothing but good things to say. Even though I could get better rates with other carriers, I stay with Verizon.
I would like to see if there is anything you can do to assist me with this dilemma. I feel that I was sold something that is not what I expected. I would not have purchased this insurance had I known the cost to replace it. I have already spent $10.99 per month since December and now have to pay another $150 to replace it. This is not good business.
I bought a new BlackBerry Classic through Verizon. The first one was a dud and I had to wait another week to get a new one. Now I have an issue with not being able to access the touch screen I have looked through every manual and gone to Verizon and NOBODY I mean NOBODY knew anything about it. They almost didn't know how to turn it on!! I bought it from them. I pay a fortune every month and they can't figure out a phone they sell l the time! Come on!!! I can't be without my phone as so many of us I do business with m] phone. It's lile living in the prehistoric ages. HELP
My parents switched to Verizon wireless . A lady came out from the clare location for the $25 a month plan and she was suppose to come back out to help them get caller id on their phones they had before and they bought 3 phones that they cant use because the lady keeps not showing up to give them service on the new phones. They have called serveral times and have left messages and have went in to talk to a person also. All they want is the stuff to work.
On Octocer 2014 I purchased my iPhone 6 from the verizon store in Frederick. On March 2015, I lost my phone. When I called verizon customer care! I was told I didn't purchase insurance coverage. When I checked my sales receipt from October I realized that the sales associate put my insurance covarage under s different phone number. I went to the store where I purchased my phone only to be mistreated by the assistant manager. He told me it was my fault for not calling them first to fix the mistake the sales associate made. I am so frustrated and disappointed by them now. But the worst is that I still don't have a phone.
Got connected to internet/wifi and cable. Told we would get a certificate for a free tablet. Certificate arrives and impossible to get "free tablet". First they tell me I have to pay $80 and will get an $80 rebate. Second tells me I can get a free tablet IF I sign a 2 year contract for service, which I don't want. Third tells me I can pay $80 and get an $80 rebate, PLUS I have to sign a 2 year contract. ALL BULL!!!
Verizon verbally told me that there would be no early termination penalty after over a year of poor service. $490 termination penalty on my last bill before I switched. They are cheats and they lie.
I went online to chat and the representative said to call the I-800 because they couldn't accept payment for the payoff of Edge Up Plan. I call and they not only tell me the incorrect amount but they have already charged it to my card before he even explained what he was charging me. I told him an amount and he said oh yeah, charged the card and told me a totally different amount of almost $400 difference! What an idiot! And then placed me on hold when I asked to speak to a supervisor. They play this game like they're going to help you, put you on hold and don't come back. Then want to try to get smart with you after you've been on hold or talking to their representative for more than an hour! It's like dealing with Aliens!
I called Verizon the week of March 16 to the 20th. They told me that I was going to get a technician on my Apt. On March 23 between 8 and 12 that day. The technician was delayed and was not going to be availed to show up until 1:15. I received an email with this notification, which I call and explain that we had take the morning off for the installation but that we were working in the afternoon. They change the installation day for Saturday the 28 th of March from 11-2. My wife and I we wait all day and nobody show up, plus we never get any email or call telling us about the situation that day, like the company did the first time. This will be strike 2 for us , twice we wait and twice no one shows up at the apt. I found the second time extremely rude that we didn't get anything , a phone call or an e-mail. This is not good for your reputation. You can look at my order and can see how bad this it was. My order number is MA00253021704. What are you going to do in respect of this disappointed that I have with your company? Thanks in advance for your concern regarding this issue.
Ever since I signed up with Verizon for internet service I have been repeatedly harassed to get Fios.I must have told them a hundred times that I don't want it.I get phone calls,e-mails,letters,agents at my door.One time I called them to cancel something and the women went into her crap about Fios.I told her three times I did not want it.She went right ahead and put in an order for a guy to come out to set it up anyway.I was just lucky I checked my e-mail and found a conformation.I had to call and let them know I never ordered it.In the last four days the same guy has been here three times harassing me.Telling me I have to get it.I told him to not bother me any more.He left and had the nerve to call me a cranky old lady.These people won't take no for an answer without making threats to cut off my service.This last guy says he is the manager for my area.OH,and the women who ordered fios without my consent also threatened to cut off my service.The service I have is still on Verizons website,so why are they trying to lose a customer,which they are as soon as I can find someone else.I have been an excellent customer and this is what I get for it.As long as those people are taking my money how dare they threaten me.Fed up customer,Janet Knight
I went into Verizon store this morning. Store phone number. My Galaxy s4 is and has been turning off on its own. I took battery out last night and left it out. It now will come on and shut off. The store rep. saw this. I bought this phone 3/20/2014. Today is 3/30/2015. 10 days over warranty. The tech says a new phone wilkl cost over $500.00. That is not the biggest issue. I have all my phone numbers and pictures that are lost. I feel at least the phone should be replaced. Remember it is not working!! Please respond. This phone is needed.
BEWARE current Verizon customers involving a new Verizon scam involving consumer fraud that is impacting thousands of customers. It is called the Edge Program. After customers are told by Verizon that they qualify for an upgrade, customers are not told that they will be responsible on the next billing cycle for an additional $300 fee as part of the Edge Program, even though the customer did not sign up for Edge. After several calls to Verizon Customer Service, it is impossible to remove the $300. Customers will be told that someone (for example a Manager) from Verizon will get back to the customer between 24 to 72 hours, but that never happens because there is no Trouble Ticket number nor does anyone at Verizon take ownership of the case. Note that each time you call Customer Service, the Verizon staff have their name automatically attached to your call, but attempting to reach that same person in the future is impossible. I have been informed by Verizon that the underlying purpose of the overcharge to existing customers is to boost revenue, and that Verizon will not reverse the $300 overcharge because it will impact financial reporting.
Dear wallet hoarding Verizon wireless, please unlock my note 4's radio antenna. I know it has one. Under NO circumstances will I ever stream music with your high priced data plan. But once I get sick of carrying 2 devices during my walks(one the note 4, the other a cheap mp3 player with the ability to receive over the air free radio, which I went out to purchase for this feature only!) I will have another company buy out your contract with me. It is not a Samsung issue, nor a google issue, as other carriers with the same model have access to the radio. FCC maybe a better contact regarding this matter?. Thank you.
BEWARE current Verizon customers regarding a new Verizon scam that is impacting thousands of customers called the Edge Program. After customers are told by Verizon that they qualify for an upgrade, customers are not told that they will be responsible on the next billing cycle for an additional $299 fee as part of the Edge Program, even though the customer did not sign up for Edge. After several calls to Verizon Customer Service, it is impossible to remove the $299. Customers will be told that someone from Verizon will get back to the customer between 24 to 72 hours, but that never happens because there is no Trouble Ticket number nor does anyone at Verizon take ownership. Note that each time you call Customer Service, the Verizon staff have their name automatically attached to your call, but attempting to reach that same person in the future is impossible. I have been informed by Verizon that the underlying purpose of the overcharge to customers is to boost revenue, and that Verizon will not reverse the $299 overcharge because it will impact financial reporting.
A verizon fios worker was working on the fios box for my condo. While they were working they completely cut the wrong connection cord which was connected to my condo. This was a known mistake that the worker made. The worker tried knocking on some of the condo doors nearby to explain the mistake he had made. I get home from work that evening expecting to be able to connect to the internet. Do some work from home. And the internet won't connect and we are completely out of cable. I spent over 3 hours on the phone with verizon fios reps who kept putting me on to the next person. I was never notified about the mistake that the worker had made about completely pulling my connection. I had work that I needed the internet for. A rep had told me to go to a mcdonalds or starbucks to do my work. They said the earliest a service person would be able to arrive would be on Sunday. Which was 3 days away. For a clear mistake that they made. That I was never notified about. The service worker just left!
I left verizon to go to sprint for a better phone deal, just couldn't afford verizon anymore.I did this one year ago and had requested a final bill,Long story short i have never received that bill. Now in that process i had moved and called 6 times because i never had got the bill,and all 6 times i gave my new address. Now thanks to verizon i have been turned over to a debt collection and my credit has been been affected.I have always had good credit and for your Billing Departments inability to send a bill to the correct address has cost me a lot. I did contact your Corp for help and giving this woman my address she even too sent to my old address. I'm like what U did the same thing.She even said she looks in notes to where i had called to make my changes and said she couldn't find any. She is a liar. Her name was Laural from your Corporate. All i ask is a final bill to get this taken care of and my credit restored because i dont feel this is my mistake. Still is been about 3 weeks that i have talked to someone and still have not received a bill. I am not the only person verizon has done this too,its like we are punished for getting a better deal.pls if someone can help me with this i would appreciate it.
so I have been a customer for 5 yrs plus...I assed a phone for my son to my account using the EDGE program...cool no problem. So I figured ok Ill upgrade my husbands and my phones also on the EDGE program...but FIRST I made sure specifically that there were no hidden on secret fees by doing so and also didn't want that much of a change in my bill....the rep assured me that my bill would be about $235 after tax and fees.......needless to say when I got my bill.....$401.36, I was LIVID called customer service many time, the extra $150 in fees was equipment tax charged up front on all 3 devices to which I was NEVER told/warned about. Had I been I would have added one new ph9one a month to avoid sticker shock. But anyways, the rep said nothing they can do to help me, escalated it to a supervisor who would call me in 15-20 mins.....3 hrs later no call. Hung up....called back to a diff rep, they escalated it to a supervisor and someone would call me about 1....2 hrs later no call, I called back this rep could only give me a $50 credit for the inconvenience. I took that but it don't change the fact I was never told of the additional $150 fees to begin with.
I have been a Verizon customer for 20 years and for the most part, I have been happy with my phone service. With that being said, I bought a new Samsung Galaxy S5 in September 2014. It has been a great phone and until 2 weeks ago I did not have any issues with it. However, it started losing it charge in about 2 hours and was constantly searching using GPS. I called Verizon and was told that they would send me a new/refurbished phone sine I had just bought it in September. I got said replacement phone on Tuesday of this week and it was just the body of the phone. No new SIM Card, no battery and no back.
I called Verizon and asked about this and was told that is how they do things. Commence the head scratching. You have now just sent me a "replacement" phone that was not working and you want me to put items from that phone into the new one? I did so and was instructed on how to re-setup my new/refurbished device. With the old items in it. Everything seem to go smoothly and I got the phone working and was able to make a test call with no issues. I spent another couple hours finishing with the app set up getting pictures and contacts reloaded and all the other tweaks the go into getting a new/refurbished phone.
Skip forward one day and this is what I had. About half way through my day I noticed that I had not gotten a single call or text message. I also noticed that my phone was really HOT. So I shut it off and left it until after work. When I turned it back on after work, I could not make a phone call or send a text. It also was heating up doing nothing with it. I came home and called Verizon once again. The first tech person instructed me on all the possible fixes that she could try and still nothing. So she got me to Tech 2 support, who took me through every menu of my phone to find a solution to no avail. I was then told I would have to do a Factory Rest on the phone I just got finished setting up less than 24 hours before. Getting pissed off at this point is what was starting on my end. I did as instructed and it still was not working. During all of the the Verizon Tech 2 support person noticed that my phone was as about 105.8 degrees, to which I said I was fully aware of. It was at this point that I asked to have my phone replaced with something else. I was told that he did not have the power to do this and that his only option was to send me yet another "replacement" phone. Why would I want another refurbished phone to only have it do the same thing again possible, is what I asked him. He agreed and I asked it I could speak to his supervisor to see if he could make this happen. Cue the WORST Verizon representative EVER!!! First of all I got no name from him and he was short/rude to me from the start. I asked hime several times to please just replace my phone with something else. I was told he could send me a new battery overnight and see if that fixed the problem. I told him that that was unsatisfactory and that he needed to make this right. He said he could not. I asked to speak to his supervisor, to which I was told that he could put me on a list to have a callback from his manager in the next 24 to 48 hours. So I am without a phone for this time I asked? He replied that was the best he could do and I was placed in hold. After 5 to 7 mins he came back on said he had ordered a battery and I should have it by 3pm tomorrow. He did not give me an order number or an order location number. I asked him if he could provide me with some reassurance that I would be speaking with his manager and he said I am done and hung up. Needless to say I am NOT happy at this point.
I called back when I had a chance and was told by the Tech 2 support person I was speaking with that they did not see any order or and notes from the supervisor on the issues I was having with my phone. So I am still with out a phone and still do not have any answers on what Verizon is going to do to make this right. I call back this morning and spoke with Matthew in the Boise, ID support center and he was very helpful. He said that he wished he could just send a new phone and the problem would be solved, but he could not because he works in Global Tech Support and is not regular Tech Support. Continue head scratching. He did say he was going to send me a new SIM card and a new battery to see if that would fix the problem. I just want a phone that works, is that too much to ask for? And I still haven't heard from a supervisor! Verizon's customer service is non existent.
I have had a long time with verizon wireless and fios, there are 3 stores in my area 2 of the said stores are VERY VERY helpful and care about the end user/ consumer of the product. I went to the MARLEY STATION verizon store and they were not just rude to the other coustomers, they were very unprofessional. if i could give this store a negative score i would.
On March 18, 2015 overhead line work was done along Walnut Street, Carlisle, PA. Work signs were posted. Branches were broken off trees on my property and thrown on the lawn where they were left. I had to file a police report to get this mess cleaned up. The tree was not trimmed properly and broken stubs are unsightly. I also cleaned up a handful of single strand, uninsulated wire that was left at the work site. Someone should answer for this unprofessional type of work!
I have been with Verizon for years and had never had an issue but I recently tried to upgrade my phone. It had been over 2 years and I was eligible for an upgrade. Going into a Verizon store in Seguin, TX, I was told by the sales associate that I was NOT eligible and if I chose to upgrade anyway (my old phone wouldn't even turn on, so I HAD to have a new phone!) I could only purchase certain styles of phones. The only way I could pick my phone was if I changed my phone number. Being quite aggravated by this point, I finally did change my number and got a new phone AND also was "given" a jet pack because it was "free". I was told my first bill after purchasing this new phone would be quite a bit higher but the following bill should be about the same as what I had been paying. OK...the first bill was almost $400. I paid that, thinking that it was the "HIGH" bill. Imagine my dismay THIS month when my bill is $272.00. Over $100 more than my "normal" bill! I notice, besides all the added charges on the new phone, I am also being charged $20 a month for the FREE jetpack, which I had never even used. You can't find an e-mail to send in inquiries or get help from anyone. I am really frustrated with this. Since I am paying nearly $300 a month, it might be worth paying the $300 service cancellation fee. I HATE liars and I feel I was lied to by the Verizon sales rep that was helping me. Perhaps I need to file a complaint with the BBB.
I have received hundreds of calls from VERIZON 512-551-1712 asking if I am someone I am not. When I wait online for as much as 15 minutes to tell a real person that this is not me they say they will note it. I am having trouble doing my job and since I am employee repeated interuptions such as this could cost me my job. At that point I will contact my attorney. STOP the CALLS. I AM AN AT&T Customer and this has got to stop. NOW !
Been with Verizon since the early 90's. Was ready to change the contract (due to personal matters) in February when it was supposed to end in May. Was mainly $167 a month for 2 lines. In original talk with Verizon was told if i stay with them it wasn't going to be a problem because it was going to be a new 2 year contract. Originally asked for a Samsung phone (and was sent one) but then sent it back because i realized i was going to get a Ipad soon so decided next phone will be Iphone 6. Didn't even touch or open the phone in anyway. Sent it back immediately on my end but it seems like it took for ever for Verizon on there end to claim it was received by them.
Out of nowhere I was told in one call that i would have to pay a total of $426 BUT once this monthly cycle is over i would get a refund of the following: the return of the Samsung galaxy phone, my husband's termination fee and my termination fee. I thought i'm getting back enough to buy my Iphone 6 and with a little more pay for the Iphone 6 plus. I would not have to add the amount on to the monthly fee. Two different people i talked too with Verizon agreed with this ("you will be able to buy the phone''). ONE of which told be i had enough to pay the phone but so convinced me that he could get me down to $106 a month since now i was going to be by myself (with 3G's and with my galaxy tab).
He was the one who convinced me to stay with Verizon. Today i opened the website and it showed i had a $10 credit. It shows i have termination fee for husband and still could not understand why i only had a $10 credit. I spoke to someone with Verizon who claims it shows nothing i'm talking about (not surprised now because they probably say something and write differently). All the ones i spoke to today says a change in my plan would be in May.
On my Verizon pay page it showed where i had a sent back Samsung phone and a new date for a plan to start was Feb 18. Today i got I was told by a first and then a supervisor that i have only $10 i will be getting back. I got nowhere with them so i ended to contract and got a new one (phone stayed on today but with someone else). I called Verizon back because i am going to file a complaint only to be told i still have a plan with Verizon because of my galaxy tab. I was like i could not believe how Verizon tries to still get over on people. She said now that part is cancelled and now may add up the cancelled fee. I will find a way to place some kind of complaint because the earlier supervisor said a end of contract amount would be $250 but i already know that is another lie!
Have feedback for Verizon?
Thanks for your feedback!
Sorry. Please try again later!