Verizon Complaints Continued... (Page 6)

BEWARE current Verizon customers regarding a new Verizon scam that is impacting thousands of customers called the Edge Program. After customers are told by Verizon that they qualify for an upgrade, customers are not told that they will be responsible on the next billing cycle for an additional $299 fee as part of the Edge Program, even though the customer did not sign up for Edge. After several calls to Verizon Customer Service, it is impossible to remove the $299. Customers will be told that someone from Verizon will get back to the customer between 24 to 72 hours, but that never happens because there is no Trouble Ticket number nor does anyone at Verizon take ownership. Note that each time you call Customer Service, the Verizon staff have their name automatically attached to your call, but attempting to reach that same person in the future is impossible. I have been informed by Verizon that the underlying purpose of the overcharge to customers is to boost revenue, and that Verizon will not reverse the $299 overcharge because it will impact financial reporting.

I left verizon to go to sprint for a better phone deal, just couldn't afford verizon anymore.I did this one year ago and had requested a final bill,Long story short i have never received that bill. Now in that process i had moved and called 6 times because i never had got the bill,and all 6 times i gave my new address. Now thanks to verizon i have been turned over to a debt collection and my credit has been been affected.I have always had good credit and for your Billing Departments inability to send a bill to the correct address has cost me a lot. I did contact your Corp for help and giving this woman my address she even too sent to my old address. I'm like what U did the same thing.She even said she looks in notes to where i had called to make my changes and said she couldn't find any. She is a liar. Her name was Laural from your Corporate. All i ask is a final bill to get this taken care of and my credit restored because i dont feel this is my mistake. Still is been about 3 weeks that i have talked to someone and still have not received a bill. I am not the only person verizon has done this too,its like we are punished for getting a better deal.pls if someone can help me with this i would appreciate it.

I have been a Verizon customer for 20 years and for the most part, I have been happy with my phone service. With that being said, I bought a new Samsung Galaxy S5 in September 2014. It has been a great phone and until 2 weeks ago I did not have any issues with it. However, it started losing it charge in about 2 hours and was constantly searching using GPS. I called Verizon and was told that they would send me a new/refurbished phone sine I had just bought it in September. I got said replacement phone on Tuesday of this week and it was just the body of the phone. No new SIM Card, no battery and no back.

I called Verizon and asked about this and was told that is how they do things. Commence the head scratching. You have now just sent me a "replacement" phone that was not working and you want me to put items from that phone into the new one? I did so and was instructed on how to re-setup my new/refurbished device. With the old items in it. Everything seem to go smoothly and I got the phone working and was able to make a test call with no issues. I spent another couple hours finishing with the app set up getting pictures and contacts reloaded and all the other tweaks the go into getting a new/refurbished phone.

Skip forward one day and this is what I had. About half way through my day I noticed that I had not gotten a single call or text message. I also noticed that my phone was really HOT. So I shut it off and left it until after work. When I turned it back on after work, I could not make a phone call or send a text. It also was heating up doing nothing with it. I came home and called Verizon once again. The first tech person instructed me on all the possible fixes that she could try and still nothing. So she got me to Tech 2 support, who took me through every menu of my phone to find a solution to no avail. I was then told I would have to do a Factory Rest on the phone I just got finished setting up less than 24 hours before. Getting pissed off at this point is what was starting on my end. I did as instructed and it still was not working. During all of the the Verizon Tech 2 support person noticed that my phone was as about 105.8 degrees, to which I said I was fully aware of. It was at this point that I asked to have my phone replaced with something else. I was told that he did not have the power to do this and that his only option was to send me yet another "replacement" phone. Why would I want another refurbished phone to only have it do the same thing again possible, is what I asked him. He agreed and I asked it I could speak to his supervisor to see if he could make this happen. Cue the WORST Verizon representative EVER!!! First of all I got no name from him and he was short/rude to me from the start. I asked hime several times to please just replace my phone with something else. I was told he could send me a new battery overnight and see if that fixed the problem. I told him that that was unsatisfactory and that he needed to make this right. He said he could not. I asked to speak to his supervisor, to which I was told that he could put me on a list to have a callback from his manager in the next 24 to 48 hours. So I am without a phone for this time I asked? He replied that was the best he could do and I was placed in hold. After 5 to 7 mins he came back on said he had ordered a battery and I should have it by 3pm tomorrow. He did not give me an order number or an order location number. I asked him if he could provide me with some reassurance that I would be speaking with his manager and he said I am done and hung up. Needless to say I am NOT happy at this point.

I called back when I had a chance and was told by the Tech 2 support person I was speaking with that they did not see any order or and notes from the supervisor on the issues I was having with my phone. So I am still with out a phone and still do not have any answers on what Verizon is going to do to make this right. I call back this morning and spoke with Matthew in the Boise, ID support center and he was very helpful. He said that he wished he could just send a new phone and the problem would be solved, but he could not because he works in Global Tech Support and is not regular Tech Support. Continue head scratching. He did say he was going to send me a new SIM card and a new battery to see if that would fix the problem. I just want a phone that works, is that too much to ask for? And I still haven't heard from a supervisor! Verizon's customer service is non existent.

On March 18, 2015 overhead line work was done along Walnut Street, Carlisle, PA. Work signs were posted. Branches were broken off trees on my property and thrown on the lawn where they were left. I had to file a police report to get this mess cleaned up. The tree was not trimmed properly and broken stubs are unsightly. I also cleaned up a handful of single strand, uninsulated wire that was left at the work site. Someone should answer for this unprofessional type of work!

I have received hundreds of calls from VERIZON 512-551-1712 asking if I am someone I am not. When I wait online for as much as 15 minutes to tell a real person that this is not me they say they will note it. I am having trouble doing my job and since I am employee repeated interuptions such as this could cost me my job. At that point I will contact my attorney. STOP the CALLS. I AM AN AT&T Customer and this has got to stop. NOW !

I switched to Verizon with the promise of a $400 Visa gift card. They even sent a postcard indicating that I would receive the reward after three months of billing cycle. After I had not received it, I called and they claimed I was receiving some other discount that could not be combined with the gift card. I told them I signed up through the huge advertisement on the website and received the postcard indicating my reward. They refused to budge. I asked the representative if others had had a similar issue, he said yes.

Hi, I would like to file a complaint against Comcast/Verizon(3rd party). I had contacted Comcast in June with a way to decrease my payment . They helped me out and then told me they were partners with Verizon cellphone service and I could receive a discount on my cable bill and cellphone bill by getting service with Verizon. (I was never told anywhere at this time that the Verizon rep I was talking with was a 3rd party and not directly employed by Verizon or Comcast.) The guy I spoke with seemed really friendly and helpful and told me some great offers for joining Verizon and Comcast together. I was told him I had service with Sprint for over ten years and was for the most part happy with them, except for some drop calls lately, and calls / text not going thru and the price increase. He told me that Verizon would pay off and get me out of Sprint contract early termination fees( since I told him I had just got a new phone for my son at Christmas and a tablet for my mom. ) I said that would be awe some.

He then proceeded to tell me I would receive a $100.00 gift card for each new line. He also told me my rate for cell phone service with unlimited talk and text and 10 gb of data for$ 168.00 a month plus tax and fees.( the price was in that range, I can’t remember the exact rate). He told the contract with sprint would be paid off in 2 to 3 days after activating my cell phone with Verizon. I told him I needed to think about it. He said he would call me back. I agreed that was fine. I thought about but still was not sure, since I was still doing research of cell phone towers, cellphones and service in the area. When he called back, I told him I needed more time to think about this and he told me he would call me back again. Which he did and I agreed to sign up for service with and at the end of the phone call I asked him again about my Sprint contact and he told me that my cell phone contract with Sprint would be paid off. Once I activated the new phones.

I told him my son wanted the new LGG3 phone that was coming out in a week and that I would order his phone than. (He already had the LGG2 phone he got for Christmas.) Well when the shipment arrived I had 4 phones. so there must have been a misunderstanding I assumed. So they day they arrived Chris’s phone was on sale for $99.00. So I called and ordered it. While on the phone they told me there would be no activation fees if I bought 50.00 worth of extras. Which I did, it was more than that. When our phones arrived I told them I did not want the 4th phone that came with the order. They said do not open it and bring it back to your local Verizon store and it would be returned to them at no cost. Well a few days later after my sons phone arrives and the extra stuff I ordered, we activated our phones. Well I tried!!.I called Verizon and they told me to go up to the local Verizon store and they would help me. So that is what I did. But they could not activate all 4 phones until the other phone was returned. So I gave it to them.

They told me they could not help me after being on the phone with Verizon themselves and I had to take the phone to a corporate store. I said no problem and went the next day to Toledo to a corporate store. When I arrived I thought this will be easy and only take a short time to switch contacts. Well I was wrong!!!!! I really felt sorry for the Verizon guy that helped us!!He and a manager were on the phone with Verizon several times for over 2 hours trying to get my acct straightened out. I was told the person or persons who did the order did not know what they were doing. I tried to return the unopened phone and unopened box to them and they would not take it. They said I had to send it in myself since the phone was not ordered directly through Sprint but a 3rd party. I agreed, but they could not set me up on a plan until the phone was returned and recorded it was returned. I thought my problems could not get any worse. I was wrong. Once the phone was returned I called Verizon and they did not have the phone plan I was told.

It was also a lot higher than I was quoted and that I need to call the Comcast/Verizon people. So I did. The person said they could not help me with the rate. I had to call Verizon and get a plan from them and that was not their job. I explained the situation of what I was told and basically the person said they were not a Verizon rep and the person told me what I wanted to get service sold. So I called Verizon back and set up a plan at the lowest rate available to have shared data. I was not happy but I took it anyways. Well a few days later I get a bill in the mail from Verizon and there were activation fees on it. So I called Verizon and the girl was really nice and helpful. I explained the situation to her and that I had bought accessories so there was no activation fee. She said she would submit it and give it to her supervisor and that it would be applied to my acct correctly. I said that was fine. A few days later the gift cards arrive. I thought my problems were done. I was wrong again and received a bill from Sprint for early termination fees.

I called Verizon and they said they do not pay off early termination fees for people. That I had to call Comcast/Verizon it must be a deal they have. So I called Comcast/Verizon up and told them what I was told. The girl said they do not do that and she would get a supervisor on the phone. I was told they would listen to the phone calls with the rep I spoke with and any others. I was on hold for over 2 hours answering questions. I was then told they could not find anywhere about him saying the early termination fees would be paid off or the amount of service. I argued and argued some more with them. I was basically being called a liar. I said I was not happy and I would be contact the better business bureau and my local call for action news channel 7 in Detroit Michigan or in Toledo Ohio channel 13. To get this settled!! I called Verizon itself back up and they said there is nothing they can do for me. I feel I was treated unjustly and lied to so much of the time and everything was a struggle. As of today the activation fees have not been paid by Verizon.

I was told it would several billing cycles to have the credit applied. I feel Verizon and Comcast need to take responsibility for their 3rd party they hired. Someone needs to do something. The girl I spoke with at Verizon said this happens a lot. Then why is Verizon or Comcast not stepping up and taking responsibility for their eservices. Someone needs to be responsible for the 3rd party. I just want action, my sprint termination fees paid off and an apology from the 3rd party for basically calling me a liar.

I would NEVER be a Verizon customer again, even if my life depended on it. They lost my cell phone business about 3 to 4 years ago due to all the BS from their so called customer service. They play games and don't give you what they say they are going to do for you! I have had to go with Verizon on my recent move back in October as Brighthouse was not available where I live. What a nightmare!!!!

I had internet and phone, now I just got the service in October and we have had nothing but problems with the internet service!!! Constantly cutting off. I finally called them because I was tired of unplugging and plugging it back in to reset the modem. Kind of hard to do anything you need to do online like pay bills or play games when your internet service keeps cutting out on you! In 2 1/2 months Verizon was out here twice and the problem was always at the box by Publix!!!!!! So if this problem keeps up, wouldn't that tell you, YOU need to fix something at that so called box????? NO, let's just keep making our customer unhappy... After all, that must be Verizon's motto...

HOW UNHAPPY CAN WE MAKE OUR CUSTOMERS! Phone call after phone call, sitting on hold time after time, asking for a manager or supervisor and never getting one so the story continues. I have had ENOUGH after only 5 months! That is pretty SAD if you ask me. I just called and canceled my service effective Monday 3/16/15, I will NEVER consider Verizon again! Even upon canceling and literally breaking down in tears because I am so frustrated paying these past 5 months for a service that literally DOES NOT work half the time, not ever getting to speak to a manager or supervisor when I call and then I tell Tonya why I am sooooooo upset... also told her I was upset due to all the above...

NEVER once offered to have me speak to a supervisor or manager, never have been offered any kind of discount for alllllllll the BS I have put up with, BUT YOU BET YOUR A$$ THEY WANT MY $$$$$ WHEN THE BILL IS DUE! VERIZON DOES NOT HAVE CUSTOMER SERVICE IT IS A SAD EXCUSE!!!!!!!!!!!!!

I received a mailer at my home. I called verizon (literally) 10 TIMES. These idiots tell me that they have no eay to remove my name from their mailing lists. They tell YOU to go to DMA, DO-Not-Call, etc. And when they don't they simply hang up on you. I am filing with BBB and my local news advocacy group.

My Galaxy 5 was not charging. I went to a store in Parma, OH on 3/4/15. They were great & ordered me a new replacement phone. I upgraded my insurance for $2 to get overnight shipping. I called Verizon in the afternoon on 3/5 to find out why my phone wasn't here. They said it would be here tonight. I called again at 8:30 and spoke to Victoria. She stated that they had shipped it to fed ex, so it was no longer their problem. I have had a phone with Verizon for almost 20 years. She was the rudest customer service agent I have ever spoken to, at any company. She rudely told me it was not her problem, intentionally read the tracking number so fast I was unable to write it down, then when I asked her to repeat it, she read it so slowly that there was 4-5 seconds between numbers as if I had a cognitive impairment. When I asked for her name to file a complaint, she became even more rude and sarcastic on the phone. I am appalled at her behavior. Instead of assisting me to find the missing phone, she became argumentative and extremely unwilling to help. I am ready to pull my 4 lines from Verizon. I have never been treated so rudely by a company.

Took my iphone to store because it was under warranty and on off button was sticking. Service rep looked at phone and stated yes their was a problem and it could be replaced but warranty was up the week before.After further checking it turned out warranty was not up and they did send me a new phone and I had to return old phone to them. After they recieved it they charged me $199 and stated the one I sent back had water damage. I am upset because rep at store checked phone and never stated it had water damage. It was a minor problem and I would of just kept old phone rather than have to pay $199 for a phone that they now sell for $99. Why do they get to keep a phone I paid for and still make me pay $199 for a new one I would rather return the one they sent me and got my old phone back. And why am I forced to take their word for it that it had water damage when the store rep did not state that was it's problem after he inspected it. This is totaly unfair.

My husband recently decided to switch to Directv & verizon, triple play. things were going ok, until last week when the tv sreen had a pop up stating that a wireless device was detected and we needed to insert the key code. We looked at our wireless router and got the code and tried to insert it and a screen came up saying the code was invalid.

On Monday February 18 I cslled Verizon tech line explained to technician and he proceded to instruct me on changing the key code and said that should resolve my problem. Because I trusted that he had resolved my problem I did not procede to install the key code while he was still on the line, and since it was almost supper time I figure I would wait till later to do so. I own an I pad, and later that evening as I tried to access my e-mail, I was told that I had no internet.

At this point my I pad no longer recognized the wireless adapter. I tried to install the codes in the tv and that basically told me that he codes and the router were invalid. , thinking it was directv, called them to help me and after two hours on the phone, the said to call verizon.

I called verizon, I spoke to a gentleman, who after an hour of trying to fix the problem he told me that I needed a computer specialiist to fix the problem, and I told him I was not about to pay for a specialist and he no, he meant I should call apple to come and fix the problem.

I am sorry to say that at that point, I told him thank you and that my thought was that the service people manning the lines were totally incompetent. I tested my I pad and it works perfectly well everywhere else except in my home which tells me that it is a router problem, I called verizon again todat and told them I wanted another router and a serviceman to come to my home so that we can resolve all issues and Mary or Marie, said she was not authorired to dispatch a serviceman and I askedd to speak to a servisor who kept me waiting for a good 15 minutes before he picked up, and as I waited I decided to go on line and as I signed in, it took me to a screen that said that my verizon email was the one that I used with my former internet carrier.

I asked the supervisor about that and he said we had given it to them, that's not possible because whenever we were asked for another address we declined and besides why would we give an address that was going to be cancelled when veriaon was installed. I did however, have that address listed with my personal account with verizon for my cell phone which is something that was never disclosed to verizon or any other representative. I feel that my privacy at this point has been compromised and that verizon does no longer adhere to the high standards that i always believed it had.

I am extremely upset with Verizon. I have been a VERIZON EMPLOYEE and customer for many years. Let me start by saying that back in December 2012 my husband Droid incledible 2 stopped working. My husband returned the phone via United States Post Office in Garland Tx the Main post office where he works. The phone would not hold a charge and can not be used so I went to the Verizon store and got a replacement the next day.

2 weeks went by and my husband dropped the phone cracked the screen and you were able to use it but could not see who was calling or could not see the text due to the screen color being distorted. Went back to verizon store and another phone was ordered and I received the next day. My husband returned the phone in the same way as the previous phone.

Verizon received one phone but not the other. I called in January to dispute this charge $487. This was including the taxes that were billed to me. The representative notated the account and was real helpful at the time, the next month came and I received a call from financial services and I explained I am disputing a charge and all the representative were sympathetic and willing to help.

However the 3rd month rolled and same thing called and spoke to customer service which informed me that that ESPN number was found on someone else's account and a credit should appear on my bill, wellfinancial services called me because customer service and financial services do not communicate the dispute. This person Carolyn informed me that she could not hold my account until I give them a tracking number and I had to call customer service myself and get the tracking number, if I did not do this they will disconnect my service. Now I am on a transplant list so therefore my service can not be interrupted for no time.

I am permanently disabled even though I am still employees with Verizon I am on medical leave. I explained that the esn# as I was told is on someone elses account and has been located, however since I do not have a tracking number thru the post office due to my husband working there and shipped it from the main post office he was not issued a tracking number. However the label had Verizon's information and my information.

Now they informed me I must pay the total amount so my services would not be interrupted. I asked to speak to a supervisor this representative informed me I had to hang up and call back she could not transfer me to a supervisor, but she was more than able to transfer me to customer service. Which I spoke to the representative which informed me that she couldn't help me.

She saw the notes from day one and the remarks that the esn# was on someone else's account, then she inplided that I could of sold the phone or given it to the person that activated the account, but was not able to give me any other information. I have never worked for anyone which accused me or implied that I sold the phone or gave it to someone else to avoid not paying my bill. I am not only appalled by the accusation but disgusted that an employee for 18 years would get treated this way.

I do not have this useless phone that do not work, I do not know how to refurbish a phone to fix it then to sell it or give it anyone else. I am filing a formal complaint and also contacting the courts to file a motion to take my company that I work for to court behind this matter of $487 . How can I tell anyone or refer anyone to verizon when I am stuck paying for a phone that I returned, to avoid interruption of service due to my terminal illness?

There is no way I will ever refer anyone to do business with Verizon. I am ashamed to be an employee that would do such a thing. I am filing a claim to get my money back, if I do not get satisfaction or no response I will go to my local news and inform them of your employees implying that all of this is not true. Sincerely Lady Fisher Verizon Employee.

On Nov 30, 2011, I ordered the Verizon FIOS “triple play” package- TV, phone and internet services, and scheduled the install on Dec 17, 2011. The Verizon web site stated I should allow a 4-6 hour window for the install. The person I spoke with stated I needed to be available between 8am and 5pm (9 hr window). They stated a tech would call Dec 17 (the day of the install) to coordinate their visit. They assured me that despite the wait, billing would not commence until installation was complete.

Dec 17 arrived and I checked the Verizon site in the morning. It showed an appointment and an installations scheduled between 8am and 5pm. I decided to call at 8am to verify, but got a recording stating that their offices did not open until 9am. I called about 9:15 and was told that there was an order in the system, but that there was an error code, and that the call was not dispatched. After spending about 45 minutes on the phone, they stated that I did not need to stay on, that they should be able to figure out what the error meant and correct it. I stated that I already set aside the day and wanted to have the install performed on the scheduled day as agreed. They stated that they should be able to correct the error and have FIOS installed that day. (End of call about 10am.) I asked that they follow up and apprise me of the status, and they agreed to do so.

I did not hear back, and after several hours called Verizon (about 12:30) to make sure then error was corrected and that the install would be completed on 12/17. The rep stated that there was an error on the system of the installers’ group, but no error on their system. They could not tell me what the error meant.. I stayed on over an hour and a half while they tried to find out what was going on. I had to ask to speak with a supervisor SIX times (politely 3 times, then demand 3 more times) before they would put one on the line with me.

The supervisor stated that the order has a defect and would have to be cancelled, and that we would have to start from scratch. This would mean a completely wasted day, and likely having to a number of wait weeks more before I could get FIOS installed. I explained that I was very unhappy, and chose to cancel. The supervisor stated that I would get a call later confirming the cancellation.

I got a call later that day stating that the error prevented them from cancelling the order, and that it would have to wait until their business office was open on Monday. He also suggested that Verizon might charge for services. (Mind you, services I never even received, since they never visited, and never installed anything.)

If there was a problem with the order, Verizon had 17 days to realize and correct their error, or at a minimum, notify me of a problem so that I would not have wasted a day for no reason at all. If I had not called to find out the status, the day would have come and gone with no word from Verizon. This is not a way to generate goodwill with a customer. I was finally so disgusted with Verizon’s handling of the matter that I chose to cancel my order. I am currently evaluating other vendors.

I naively anticipated that Verizon would provide efficient and professional service, but I was most disappointed to find out that they were disorganized, had competency issues, and were not customer friendly.

I have/had an account with Verizon. I recently went into the Verizon in Chicago, Il on 79th and Cicero to upgrade my phone. I went in and stated that my battery is no longer working and that I would like to see my options, possible upgrade.

The sales person looked up my info and said that I could get the same phone, and have a lower bill and stay month to month until I seen a phone that I liked and then I could upgrade.

I thought that was great and said for him to send(mail me the phone). I also paid a fee to pay for a months worth of use. I recieved the phone on the following Tues. , however to my SURPRISE no battery comes with the phone. Refer to above where I stated that the purpose of me coming to the store was because my battery was dieing. The salesperson NEVER mentioned that no battery was included!!!

I return back to the store and talk with another sales person and explain my story, he smiled and said he knew who I was referring to (salesperson) and that has happened before!! I said I also paid a fee to have my phone paid for a month.

He looked up my account and said since it was a month by month bill I am going to lose my money since the phone does not come with a battery. I would lose my money because my battery on my old phone was no longer working and I had no use for the phone.

I asked to talk wtih a supervisor. He laughed and said "he is just going to tell you the same thing." I find that to be VERY rude, and asked him again to speak to the manager. The sales person came back and said the manager was on the phone and that he would be a minute. I said I would wait.

A few minutes went by and the sales person went to the backroom and then came walking out with the manager talking. The manager walks away and the sales person said that the best they could do was order me a new battery that would take 2 business days. I remind you that I have no phone and have already waited 3 previous days.

I said that I would like to purchase a new phone and could he just credit my account, since I would be giving money to Verizon anyway seeing that I would like to buy accessaries plus the cost of the phone would be still a bill.
He said no.

I am upset that the manager would not even acknowledge that I was in there are that his employee is the one who in causing my inconvience! I let the salesman know that I will be canceling my service, and his response was, ok.

I had been a customer to Verizon for a few years and enjoyed the service however, due to such extreme rudeness, especially since it was Verizon's employess fault, I am canceling my service.

I am hoping that you look into that store and I hope that other customers are not treated as poorly as I have been.

I have had my cell phone services through verizon wireless for years. I have never been so disgusted with their company before this past year! I have 3 phones and a computer on my plan and i pay more for my services than most people!!!! I even have an 18% discount on my account and I still pay more! I have asked them to take one of the phones off seeing that we do not use that line and they told me that i would have to pay $175.00 to take it off of there!!! My own phone and I have to pay $175.00 WTH???!!!!

If you are late on payments the charge $30.00 per phone line, And they wonder why ppl are dropping them as their cell phone carriers.
Let's not forget the boggus taxes and service fees on the bill. NO ONE SHOULD HAVE TO PAY THIS MUCH FOR A CELL PHONE BILL!!!! $256.00 a month just to have cell service & I don't have a home phone!! When I had probems with my phone...they sent me a refurbished and if it's not back in 5 days they charge you any where between $300.00-$500.00, the phone isn't even worth that much!!!

I have recently just got a new job and trying to pay off my bill is highly IMPOSSIBLE they say OH the financial services will work with you to get it paid off...LIE!!!!! The data plans are not worth what they ask for them. I have had more dropped calls with this service than any other time. Problems with my phone freezing up, not working correctly. I'm about to switch phone companies I'm not happy with verizon any more and I do not wish this upon anyone!!!

We are not currently a Verizon customer. We were contacted a couple years ago by Verizon regarding switching to Verizon for service. We said we'd be interested if you would include internet service, & were told that you could NOT, due to our location.

We continued to receive calls asking us to switch phone carriers; told the telemarketers why we were not interested. No one has ever contacted us to say you can now include internet service, yet we continue to get calls on a frequent basis (sometimes MORE than once per week). We have been asking Verizon reps who call to put us on their "do not call list" for over a year & explain why.

Some of them indicate they have made some notation & that we won't be called, yet Verizon telemarketers continue to call asking us to consider switching to your service. We received two calls today; when we asked to speak to a supervisor after identifying the call as being from Verizon, the caller hung up.

Obviously, Verizon has lost the ability (or the desire) to control it's telemarketing centers and effectively deal with data generated by calls that do not result in sales, forgetting that those who are not customers now may be future customers.

It has been years now, and we are tired of it. It is unlikely that we'd ever switch to Verizon now, even if you could offer telephone & internet service to this location, because your continued calls disrupt this office and have damaged your reputation.

Please forward the name and address of Verizon's legal counsel, so that we may begin in earnest our consideration of action against Verizon. Verizon's three years of harassment by telephone, continuing despite our repeated requests to cease & desist, clearly indicate that they have no interest in stopping without some further action on our part.

I have been corresponding with Verizon since April 2012 to have our land line and internet service set up. First off: they delivered our modem to the wrong address - the delivery person just left the modem there without any comment or signed receipt 2nd: I asked for another modem - I was told I was going to be charged because they'd already delivered it - I explained that I'd never received it and they had not record of anyone signing for it, but they insisted that I would be charged regardless. 3rd: More phone calls were made and was put on hold for at least .5 hour each time and was assured the modem was on it's way - no modem 4th: Our land line was working - finally - it was now June, but still no modem 5th.

Finally received the modem - yay! - it's now October and we follow all the instructions and it all works! - can you believe it??? 6th: The next day, our phone keeps ringing with an odd ring - when we pick it up, someone else it speaking - weird - we call Verizon - they tell us they will have it repaired - we call and say say it's been taken care of - that's funny, because it still isn't working they assure us once again, that it is working, but of course it isn't - they will send a technician the next day to fix it - he never arrives, but they tell us the problem has been resolved 7th: it is now October 31st and we still do not have any land line service. What the heck does a person have to do to get this company to react? It is unethical, dishonest and so frustrating!

In Northern VA, Verizon uses a company, S&N Communications for their FIOS project. On Tuesday Aug 9, 2011, this company sent out guys at the behest of Verizon to dig up my property with the intent of installing FIOS. The problem is that I did not ask for this to be done. The workers from S&N Communications did "not ring my bell" or "knock on my door" to insure that they were doing the correct thing at the correct address. I have had multiple conversations with Verizon which in turn turned this over to S&N to handle.

I only asked that S&N mitigate the damage to the tune of $78. which they flatly refused to do. This is new construction property. I had just had my lawn landscaped on the Saturday before and consequently had to have it done again on Thursday, Aug. 11, 2011. (Mind you this was done during the strike, so who knows which idiot passed on the wrong information)

Shame on Verizon and shame on S&N Communications. They should be held accountable for the damage done to my property. I want recompense.

Tryed two times to have Verison as my land line and internet service, first time the company cancled due to a strike the second time was told the installers would be at my home between 8am/11am no show no call. Called Verizon at 11:30AM was told a man was on his way did, the tech did not show up until 12:45PM, asked what happened the installer was short with we me, asked how long it would take comment was he did not know but when the install was completed he could tell me. At that point asked for him to leave. Called customer service 3 time on three diffrent dates over a two week time frame and asked to have a manager call me back,5 weeks later still no call.

Yesterday my daughter and I (and my two young grandchildren) went to the Verizon office near the Costco in Mountain View to have three telephones charged currently to her account moved to my account. A transaction that should have taken at the most 15 minutes in my opinion took almost an hour and a half. I do not know all the reasons why there was such a terrible delay. If the sales rep did not know how to do it, I would suggest better training before letting him assist customers. The computer also would not let my credit card be used to charge the service for all three phone lines. We had to migrate from computer to computer to finish the transaction.

There were several delays when the representative had to call over another person to do something for him on the computer. My goodness! If a computer system and I were as inept as what I experienced yesterday, I certainly would be fired from my job. Also, I am somewhat disabled and cannot stand for long periods. There was only one chair behind the counter in the office, so I asked to use it. If customers are to be asked to wait long periods as we did, there should be some accommodation for them. This was a very disappointing and ineffective interaction with Verizon. I do not look forward to doing business in person with the company.

Not that you care.. I paid a servise guy,Luis, $ 100 to fix my line. We have 2 lines in our home. mine did not get serviced bc he did not have a ticket to do a second line. I offered him the money, it was fixed but he said there was water in the box across the street and this will happen. I also contacted Rasshaan Woods. He said I could contact him bc his wife worked the call center and she wold get the wrok ticket done.

Well, he also said that the lcable would not be fixed bc they want to push FIOS. Well, the lines are in and we are not offered FIOS!!! We were without phone service for a month after the 10/29/11 storm. It is now spotty and now no service. There is no help fromVERISON only animated messages leading to nothing.\I am so PISSD about not having service. I AM HAVING TREATMENT FOR CANCER AND DOCTORS NEED TO CONTACT ME! If this were you, would you like to be in my situation?

Out of 2 months, we are out of service 6 weeks. Cretiting us is not a bandaid. we need the service. if you can not provide it, we need to look elsewhere. This is a serious situatiojn, you are TOO BIG of an operation to think of your customers.You think only of the money.I am sick, you do not care, shame on you!!! AND I WILL make this known. I jhave contacted you many times, used your"techs" that are worthless, AND paid them to help..go figure..

I thought VERISON was the BEST, It is a BIG disappointment!!

I have called numerous of times trying to settle a matter of all my phones my line my husband line and our daughter line. For some reason the phones all three lines will come-on and go-off by themselves all the times dial other numbers we are not trying to dial.

This keep happening and when I call a agent to discuss the matter it's thrown in my face of the agent saying, well we have not heard of any complaints about those phones Samsung bright, but that don't matter about know one else, when other customers call and complain you take the situation seriously , I had two of the agent s to tell me I don't believe that all three phones are doing the same thing that is impossible, so they sent out new recondition phones and quest what it happen again and still is giving us problems.

I know one of the Verizon agents or super is willing to help just keep sending out the same old (RECONDTION DAMN PHONES) I CAN NOT WAIT WHEN MY CONTRACT IS OVER I PROMISE I WILL NEVER DEAL WITH VERIZON CELL AGAIN AS TO WHICH THE COMPANY WANT MISSED OUR FUNDS AS TO WHICH IT WAS TOLD TO ME, IT PROBERLY WAS A SLIP OF THE LIPS, BUT IT WAS SAID, SO THAT MAKE CUSTOMER LIKE ME SAY THE HELL WITH THIS COMPANY OVER ALL, I just wanted to be heard and to see if anything will come out of this.

I went to the verizon store to get a basic touch phone. The sales associate said you can no longer get a basic phone from the store. You must order it online. I asked so if you look at a phone online without being able to see touch listen to and you dont like it do you cancel the $35.00 restocking fee? The answer is no. I am moving all phones to another carrier as contracts run out. No customer service no customers. $300.00 a month will go to sprint most likely.