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Write for Us Wendy's Complaints Continued... (Page 32)
1674+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
My husband and I have been a customer for over 30 years. Whenever we eat out, we ALWAYS preferred Wendy's over any other franchise. Since Dave Thomas has been gone, this corporation is not the same. Many Wendys franchises we have frequented in different states have been and continue to be a huge disappointment. But not as disappointing as Wendy's Store #05108498 (#3159) at 3725 Sun City Center Blvd., Sun City Center, FL. This franchise is the most mismanaged I've ever experienced and today's experience will be the very last.
This franchise is located in the middle of a retirement community of approximately 10,000+ seniors. We have time to be patient and to wait, but the wait time at this franchise is ridiculous and unacceptable. I had requested to speak to the Manager and was waiting and observed the customers in the order line. I counted 11 senior citizens -- 2 had walked in with canes and were supporting their weight by leaning on the railings. There was 1 person available to take these orders. At peak hours, this is unacceptable.
I had returned to the store because the cashier at the Drive-Thru window had again neglected to give me change back from a $20 bill, nor did she provide a receipt and twice had repeated the simple order of "4 small frosties -- 2 vanilla, 2 chocolate - in a carrier". She asked me how many vanilla. Then asked "how many chocolate"? How difficult was this order????????? Then, argued over how much I owed her -- she told me the total was $4.27 -- I told her it was not, it was $4.24 (7% sales tax). By the time she corrected the order and handed the 4 frosties in a carrier, I drove off without receiving my change from the $20 bill I gave her. This was not the first time this had happened -- it has happened more times than I care to recollect -- too many.
I hardly ever complain, but this was the frosting on the cake. I was upset when I returned to the store and that is why I asked for the Manager. The fact that the staff have not been adequately trained is the responsibility of the Manager and that is why I asked to speak to the Manager. The Manger refused to speak to me and sent her staff person "Javier" to handle the situation. I have never been so insulted in my entire life. I will never visit another Wendy's franchise again.
I loved Dave Thomas and I admired his business philosophy -- offer good food for a fair price, franchises were all meticulously maintained, staff were well trained and welcomed customers and bringing awareness to the Dave Thomas Foundation for adopted children, were just a few to mention. I loved and admired him as a young girl and admired his courage when he responded to his customers in the 70's by introducing the Value Menu so that customers could afford to eat out, even during an economy decline. I'm ashamed of what the Wendys Corporation has become. It no longer stands apart from the others.
If anyone is listening, you need to visit some of these franchises under cover so that you can really see how these franchises have declined. You would be embarrassed and ashamed to see what's really happening out there.
Dave Thomas - I always admired you growing up, you were so passionate about the business empire you built. It's a travesty to see how others have destroyed it and taken it from you. I pray you are resting in peace.
Donna Ayotte
2009 E. Del Webb Blvd.
Sun City Center, FL 33573
Telephone: 813-944-7258
Claim # 33820-158128 On August 30 night i had eaten 2 Wendy's cheesy burgers and fries had a bowl movement before bed woke up went to work on August 31 . I experienced stomache pain went to bathroom lost a litre of blood fell to floor split my head needed 3 stiches .
Ambulance was called and rushed to hospital for food poisoning. I told every nurse and every doctor what i ate . They all said to be careful and eat healthy. Your claims adjuster Claims pro has offered me $1000.00 dollars and feels this amount is not insulting ?
The adjusters name is Beverly Smith who personaly I do not believe does not represent Wendys best interests at all! I have told her I would settle for $15000.00 out of court no reply !
I lost a weeks vacation going to doctor once for check up second for removing stitches and thirdly for going for colonscopy to make sure I was not bleeding plus i lost a days pay and had to have a family member pick me up from hospital.
Plus I missed a performance at Casino rama with fear i may bleed . With all the bad publicty I share on going and me personaly not frequenting Wendys no longer you have and will continue to loose way more than $1 thousand .
I could have died if this happened while driving to work at 510 am in am ! off country roads in a ditch.
It has been a very long time since I had last been to Wendys. My 4 year old said she was hungry and so was I, so we jumped in the car and went a mile down the road from where we live and decided to go to Wendys since I have been seeing the new commercials on your new chicken sandwiches as well I remember a little while ago you changed your fries.
We got up to the window to place our order and I first ordered a kids meal nugget at which point a very rude sounding girl asked, was that all? I then nicely asked her if that meal comes with a drink? she said in an even ruder tone YES PEPSI Products! I then got short with her and said thats all you have is just soda? and then very cocky sounding began to tell me the other choices.
The Girl clearly had other things on her mind then work that day and she had no problem letting it show. I then ordered my meal and proceded to the window to pay. The 2nd girl I assume she would be called the expiditor handed me the food with this angrey look on her face and not even a pleasent "thank you". Once we parked to eat our food we were greeted with the nice tast of cold soggy fries.
My chicken sandwich that I was so looking forward trying was put together awfull and it as well turned out to be cold and dry. Angry I got out of my car and threw both meals in the trash, we then drove out of the parking lot to your competitor across the street Mc Donalds. I normaly would not take this time but I feel someone who has more of a stake in the establishment would care to know.
The location was Putnam CT. the recipt says 2012-12-30 at 03:09:57 PM My recipt # was 18807463. the end of the number seems to be smugged away.
On oct 15, 2012. Iplaced an order at your wendys in Oak ridge N.C. the food was burnt fries and burgers I had 2 orders coombo's we were heading home from Duke university and got backed up in an accident after we left your reastaurant and didn't turn back .
I called today Oct 16 and spoke to your manager she wanted to know what we ordered,how much it cost, and did I have a reciept I told her I spent around $13.00 dollars 12 something she said I could bring in my reciept and she would refund it OK! we will be going back January 23 2013 and do not have a reciept so now what
Thank you Brenda Horn
Ps I live at smith mt lake in Virginia and I never have gotten bad food from wendys in Virginia
I recently went to a Wendy's for lunch. Sitting by a booth with a family with a baby. I was eating my sandwich and chik=li when this lady(a mom)
placed her baby ON THE TABLE and proceeded to change his poopy diaper. I heard her mention to the father that there were no changing tables in the bathroom. They left and I spoke to the manager who listened to my complaint and hoping he would clean the table immediately.
I left and vowed NEVER to eat there again
Hello,
I just perchoised my dinner from what use to be my favorite fast food restaurant. Store #00005187 has a female in the drive through window with a very poor additude. She practically threw my my order into my car and wasn't very unfriendly. When I parked to eat, I found that my number 10 chicken nuggets were very soggy, and of that wasn't dissapointing enough, my fris we unedible. They were mixed freash with old and completely covered in a very large quantity of salt. The only part of my meal that was enjoyable was my frosty.
I completely understand that no one is perfect. But I have never had to complain about Wendy's before.
Why are the French fries never fully cooked at some of the Wendy's locations? Shouldn't there be a timer on them so they are cooked the same all over? The Hurricane WV branch consistently distributes fries that are almost raw and a lot of the time cold... They are just nasty.
I used the drive through at Wendy"s on 15355 Wallisville in Houston, Texas. This is the 3rd time they've gotten something in our order wrong.
We ordered a #10 "Grilled Chicken Combo" with an unsweetened Mix Berry Tea, a #1 large with cheese, no onion or tomato with a lemonade. When we left I took a sip of my tea and it was sweetened.
I didn't want to turn around just for that. We got home (which is 15 minutes away, but I love Wendy's fries and they are the closest to us.) to find a double cheese burger with a regular fries, and small cheese burger and small fries.
I tried calling and it took 3 tries before someone answered 30 minutes after we arrived home. I spoke to the manager and he said he'd fix the order and did. Gas isn't cheap! They really need to get their orders right!
Thanks,
Mary
My wife and I visited your store on Johnson Ferry Rd. Marietta, GA, 30068, on Feb 18th, 2013 at 6.:25PM. We had the single hamburger. When we got to the table we found both hamburgers were black and we could not eat them. Took them back to the counter and presented them to a worker. She said nothing but did prepared us better hamburgers. No one apologized or even acknowledged that the hamburgers were burnt. We have already lost one Wendy's about a mile or so away on Johnson Ferry Rd. If something isn't done soon this store will surely follow. Two people were in the dining room.
I have been to the Wendy's on 135th and 69 Hwy in Overland Park, KS 4 mornings this week at 6:45am and they have yet to be open. You see people milling around inside, but no one takes your order. This morning, 4 cars went through the drive through and left b/c no one would answer. I have been stopping at this Wendy's off and on for 4 years and they are open early. This is a waste of my time and anyone else that stops and is refused service b/c they cannot hire competent employees to open up in the morning. I WILL NOT go back to this Wendy's and will tell EVERYONE not to go, as well.
Hi. I went to the Wendy's in Cornelius, NC to grab some late night food. It says in giant lettera on the window that they are open till 2am on Thursday nights... However, I pulled up to the menu to order, and no one said anything. I looked at the time (1:06) and waited thinking maybe they were busy... I waited, and waited, called out, beeped my horn... But no one answered. So I drove up to the window, only to see that the people working were closing up for the night. Someone looked at me, but did/said nothing. I'm really not ok with this since it's the better option of the two places that are open late near where I live... :(
My choc Frosty had little pieces of hair through out it... I dip my spoon in it to eat some and I notice it taste funny. When I looked in it, it was little strands of hair.
I have walked out of Wendy's in weirton wv 2 times in the last wk with ordering because of poor rude and slow service..on 8/28/2013 I stood in line with only I family of 4 in front of me for 26 min without being waited on. The elderly woman at the register was also working he fry station ..two younger female employees were standing at the end of the counter talking and would not even acknowledge me whee I said excuse me...a few wks prior I had to wait in line about the same amount of time because someone brought in a new born baby and all the employees were paying attention to the baby while a couple customers were waiting to order..the one time I did get my food ( drive thru) the order was a chicken sand which when I ordered a bacon burger..
I haven't eaten a Wendy's burger in awhile, so i was really in the mood for a good Cheesburger. I think Wendy's has better burgers than other fast food places. In the first place, they were short on help, so i just stood there while she waited on the drive thru.
I got my order and not only was it wrong, the bun was cold and the burger was barely warm. I went to take it back, but there was such a line, i just scraped the stuff i didn't want and ate some of it. very disappointed since i hadn't had one in awhile.
TO WHOM IT MAY CONCERN,
On Oct 15, 2012 my husband and I decided to try the new Wendy's that is located on Topsoil Road, Village Mall Plaza, NL. We recieved our meals very quickly, on the way home I was famished so I decided to eat. To my surprise when I opened my burgar (Bacon Classic) I seen a long BLACK HAIR wrapped around the meat and cheese. I returned to Wendy's and informed one of the employees which in fact, was not wearing a hair net, that I found a hair in my burgar. She was extremly rude to me and replaced my burger and sent me on my way. I want to make it known that it is not sanitary to handle food and not wear a hair net, as well that employees of Wendy's need to be concerned about customer satisfaction because the way I was treated was unfair, extremly rude. I feel that I schould of got an appology and more than a replacement buger for the trouble. If this is how Wendy's does business and treats its customers, I will no longer go there and will certainly inform the public of the unsanitary handle of food, poor customer satisfaction.
Normally they dont disappoint, good fod for a cheap price but today the cashier handed my my credit card back with grease all over it. I was then given three burgers that were soggy and raw chicken nuggets. in the burger the onions were old enough that they left green strings through out the burger.
This evening I bought a Jr Baconator at Wendy's Sharonville, Ohio location north of I-275. It was incredibly greasy, the bacon was almost black and shining with pooled fat. Evidently the bacon is cooked in a deep fryer. It was pick up at the window. I was several miles away before I started to eat the sandwich which had to be discarded.
After leaving Wendy's -- at which I was the only car in line for outside service - I passed McDonalds on Hauck road only 300 yards away. Their window line wrapped around the building and the premises were well lighted. Wendy's was quite dark.
Sad to see a well established business taking the road to closure. We have stopped at that location many times over 20+ years. Lately the food quality will keep us away.
8/28/2013
Wendy's at the corner of Grosbeck and East 8 Mile, Warren, Michigan. I ordered two large cups of chili at 9:15 p.m.. I pulled to the pick-up window and waited 5 minutes, while package was sitting at the pick-up window. No one was there to give me the package. When someone came, I suggested that it shouldn't take that long to get a package. A lady in black was standing back with earphones one and never moved. A lady with red hair and a red top walked up to the window and handed me the package; I suggested that was too slow for this to be a fast food service. Someone should have pasted the food throught the window before 5 minutes passed. They had no reason why I had to wait that long. I feel someone should have stepped up before that amount of time went by. I do expect to hear a reply concerning this matter or I will continually send this e-mail.
Thank you,
Mr. William E. Gibbs
I went into the Wendy's on Columbia Ave. In Battle Creek MI on Thursday Jan. 16th around 8:45pm and was not greeted upon entering, then when I began to place my order the gentalman helping me answered a phone call in the middle of taking my order, while another gentalman was standing right beside him the whole time. The other worker then took over placeing my order, I had to tell him twice what drink I needed, because he was more focused on the things going on behind him......then when he finially did pat attension to my order, he then informed me in a VERY smug way that they were out of the drink I ordered as well as the toys for the kids meal that I had also ordered.......this is all during a $1.99 kids meal national marketing campaign! All I can say is what horrible store management and customer service, what is funny about not being prepaired for a area wide campaign/ not making sure your store is stocked! With management like this in such a poor economy.......is not recomended in my opinion.
Girard pa not the first time but the last my family and i will be treated to substandard food ( just plain stale ) and with an attitude to boot u can always find plenty of parking though! What a waste of money andof wendy-s reputation!
Went into Wendys on Fairgrove Church road Conover NC. Made my purchase and found one table that was half way descent to sit at. As I looked around more than half of the tables were the same way or worse. As it happened a manager came into the dining room and was asking people about the food. When he ask me I told him the chili was good but the dining room was dirty.
He said" hmm the tables are dirty". He turned and headed back toward the counter. I thought for sure someone would start wiping the tables, but none did while I sat and finished my chili. This is not the first time this has happened as a group of my friends and I go to this Wendys almost every Sunday night. It is a very good store but would hate to see it get ruined by neglect of the dining room.
I went to have lunch today at wendys in hopewell va on oaklawn blvd. After i ordered my food a lady that worked there stood on top of the counter where there drink station was, she gets off the counter without so much as to wipe it down, as the girl thst took our order proceeds to make our drinks she sits her hand on the counter right where the lady stood. Then grabs the lidd with the same hand and covers our drinks, i explained to her what i had just observed and without washing her hands wanted to make me another needless to say it was the mgr that stood on the counter and im explaining to her what happened as no response from her i get a refund and the other lady continued takeing orders and still did not wash her hands. Absolutely disgusted.
Tuesday Jan 8th 2013 my wife and I always goes to the wendys located at 370 Main St Fredericton and last Tuesday I always order her the single baconator with just ketchup and cheese and bacon and when I go to the 2nd windows to get my order I always ask what is on that burger and they say just bacon, ketchup and cheese, and i reply ok because my wife is is allergic to all egg products.
I take it home and like always my wife checks her burger and sure enough there is mayo on the burger and we had to through it out. It made us upset. So on Jan 11 2014 we wend to Wendy's and ordered the same meals and sure enough I went through the drive through and confirmed that there was no mayo on her burger and the gentlemen did as the guys in the back because i heard him yell that's right captain. So we went home and guess what mayo on her burger.
They did replace both our means the the issue is that why cant they get our order 's right. if my wife took a bit out of that burger after i repeated that she is allergic to all egg products there would have been a lawsuit...... Our order was fixed and when i was talking to Jeremy he said that he was replacing our orders and giving us coupons for the inconvenience, he replaced our orders but no coupons in the bag. not happy with wendy's and will have to prove them selves again for my family be for i think of going there again
I had ordered a Dave's Triple burger meal and the $1 burger, 1 order of large fries and small fries and a chocolate frosty from the Wendy's on Lake ave in Rochester NY. My mom was driving so I did not notice until I got home that my order was wrong and kind of bad. I got home and saw that the Dave's triple burger was 2 wendy's classic $1 burgers, large fries, small fries and a small frosty. Not only did my mom pay over $10 for this probably $5 at the most meal but the burgers were dry and old and the frosty had brown flecks of something in it. I threw it away and had the burgers. I shared the fries with my mother. To anyone that gets any order from any place check the order before leaving.
I am complaining about your store in Bartow, Florida. The employees park along the front-side of the reataurant so the customers have to park in far rear. My grandfather has Alzheimers and is handicap and if all of those parking spots are taken along with the front-side spots I have to park in the rear and make him walk to the entrance as I can not leave him in the building by himself. Please speak to the manager(s) at this location and have this problem resolved. Thank you for your time.
I just witnessed an employee who was a young African American start calling racial slurs to a white young man in the seating area of the resturant after the white young man wanted to complain to his manager for his behavior to some other people in this resturant. I have noticed in the past few months this Wendy's location going down the tubes.When I have been in there, which hasn't been much lately because of the service, everyone in there is goofing off or sitting around listening to music. I think this is disgraceful and shows a lot about the people working for Wendy's.
went to wendys in keene nh ordered two double stacked meals with no mustard or pickle when got them they were all wrong so took them back to workers up front they said were sorry and would fix so they gave me new burgers.
so i left as we wre traveling home we started to eat them low and behold they wre still wrong with me having a short temper the birds had them for lunch as i was nit going back to deal with them again and have not been back since i eat at fast food 2-3-times aweek guess it will mc ds for me
Hi there,
We purchased out dinner on Wednesday night the 10.04.2013. Together with my meal I ordered a Sprite. When I got home, I noticed that there were ants inside the colddrink.
I find this disgusting and totally unacceptable, needless to say I had to throw the whole cup down the drain.
My name is Gary Messenger. I work in Carborro, NC and eat at the Wendy's on W. Main Street in Carborro. Last Saturday, May 4, 2013 at approximately 3:15 - 3:30 PM (EDT) I walked up to the counter to order a Double Stack, Fries and a medium Coke. There were two employees; a yound balck male and female. It was moderately busy as the two were trying to fill a couple of orders. I was at the counter for maybe 5 minutes and although the employees were working, they found time to talk with each other and a customer that it seemed to me that one of them knew. Whenthe mail emoployee finished with filling the order, he came over to me and said, "I now have time for you." Although he had observed me approach the counter I was not spoken to. Itwould have been nice to have someone say. "I'll be with you in a moment sir" What botherd me was that the two employees spoke to each other , but not to me. Also, their attitude was one of indifference to anything othert than their conversation and what was going on behind the counter. After my order was filled, I spole to the employee, (the male) and told him that I thought his attitude did not make me feel like my business was appreciated nor even wanted. As I fiiled my soft drink and returned to the counter to get my sandwhich I overheard the manager complimenting the employee about how good a job he was doing not even recognizing my concern. This demonstrated his indifference to my concern. As I returned to the counter to pick up my sandwhich, I asked to speak to the manager. He came forward and I told him my name and voiced my concern with how I felt I was treaterd. He did not apologize for I felt and cxomplimented the employee for doing a good job. I sat down and started to eat my sandwhich. While seated, the manager came over to my table and placed the amount of my purchase on the table and told me that I was wrong and keeping his employee happy and motivated was more important than my satisfaction. I said, isn't it important to have the customer motivated enough to return? He replied that, If I was not happy with his resturant and service that I just leave and not return. He'd prefer that I not come back. Thisa was the same manager that I had complimented a couple of weeks earlier for his service and how well the resturant was handled when he was there. I was not loud, I was not abusive in language nor gestures; All I wanted to get across was that I felt that his attention to my presence at the counter was not recognized and what he said to me, "I now have time for you" was quite indifferent and quite insulting. At the present, I have no plans to visit any Wendy's in the future. There are other such resturants that appreciate my business more.
Went to sensual off 820 and camp bowie. Orders a number 6 meat and bread only. Went to pay and had to pull up to wait on my food for 15 minutes! Checked my meat and bread only sandwich to find everything but just meat and bread. Took the food back into wendys and told them I wanted just meat and bread......after very rudely taking the sandwich, not even a minute later I get my sandwich and head to the car. I decide to check my sandwich again........only to find the same results. I once again go back inside and this time have to wait in line. They finally get to me. Once again very rudely taking my food, they return with the correct sandwich.......what happened to Wendy's......
I had a coupon for $2.00 off a premium salad. I ordered the half size premium salad and told the order taker I had a coupon the lady began arguing with me that a premium salad is a large salad, I said that's not what the coupon says, she kept getting louder then said her computer is programmed to take only coupons for the large premium salad.
From what I understand all salads besides a regular salad are considered premium for example spicy chicken salad, apple pecan, etc. I ordered the large spicy chicken salad but before i could make the order someone else got on the mike and started yelling at me.
I asked for ranch dressing and the lady said it comes with lemon dressing, and that is bull because i order this salad all the time. My other complaint is that when i pay my bill with cash the person handling my money is not wearing gloves and is handling my food.
At about 730 pm last night, I went to Wendy's on Broadway in Cleveland Ohio and purchased some nuggets and a frosty for my son . When I paid for it, they took my card, gave me the food, and I handed my son his food and pulled off without my card. When I returned 2 hours later, people were walking around looking at me acting like i was invisible. I had to knock on the window and blow the horn, 15 minutes later someone came to the window like "oh, are you the girl that left your bank card? " Im convinced he knew exactly who I was from the beginning and wanted me to pull off without my card for the 2nd time. Now I'm paranoid and Im going to change my card because I don't know what your employees were in there doing with my card.
So a few times I have been to Wendy's I have had horrible experiences. One time I ordered fries and asked for ketchup the lady told me they don't have ketchup and closed the door in the drive thru. Anytime the dru thru manager just threw the bag at me and closed the door. Needless to say, I had to wait and blow my horn just to be presented with an attitude becuase I didn't receive my drink. No apology or anything. So when I got home my sprite tasted like seltzer so I figured I would call them to let them know. They picked up and hung up. So I called the survey number with the complaint. Never heard from them. Then the final time I ordered the gentleman at the first dru thru door that collected my money was very nice and well mannered. This gave me hope. Then the second window and my bubble was popped. They didn't give me napkins or straws and once again slammed the door. I called the number and reported the incident and still no answer. As a large company I feel as though they should really care about feedback. Guess I was wrong.
I work various shifts and usually go through drive-thrus on my way to work, especially for 2nd and 3rd shifts. I find it hard to believe that the employees at Wendy's have such a hard time getting orders correct. I've now begun to sit in the drive-thru and go through my order to make sure it's correct after soooo many wrong orders. It's either a wrong sandwich, the wrong drink, you ask for extra crackers for a large chili and get one (1) pack, sugar packets that are broken open and end up on my lap and in my car, no straws included with my order... it goes on, and on, and on. And what's worse is that it's not the same Wendy's store that's causing the problem --- it's ALL of them. And if you work 3rd shift and go through the drive-thru at 10:30 p.m., you get stale, old hamburgers on your sandwich and the fries are limp and cold. And because of all of my bad experiences, I'm done eating at Wendy's unless they change. I've NEVER gotten a bad order from MacDonald's, Taco Bell, Arby's, or other fast food restaurant as often as I do at Wendy's. It's almost every time I go to Wendy's that there's a problem with my order --- and these aren't large orders... they are for just one person and I just can't figure out why Wendy's staff can't get it right. There have been numerous times that I've caught the mistake before I've left the parking lot, and gone back through the drive-thru line to get it corrected --- which I shouldn't have to do. I don't live in a small town, as a single person I eat out often at fast-food and upscale fine dining restaurants. And all I really want is the correct food order with hot, quality food.
I'm writing to make Wendy's management aware of the problems I've encountered and to let you know that I will no longer be a Wendy's customer until things change. I'm tired of wrong orders and stale meals. I know Dave Thomas would not have wanted his business to be viewed in this manner and hope that things can be corrected soon.
Thank you for your attention to my concerns.
Patti Porter
Columbus Ohio
My son and I had dinner at Wendys in Richland's VA. There were only two customers in line in addition to us. The cashier got the person's order in front of me wrong and then the server handed the lady the wrong item and stated , "Is this fine?" The lady left unhappily with the incorrect item. We waited approximately 15 minutes for our food as there were evidently no baked potatoes ready. When we sat down to eat my Cod filet was without the added cheese I payed extra for and the baked potato was cold. I took the sandwich back and watched them add cheese to the same sandwich and hand it back. I ordered unsweetened Wildberry tea due to doctor ordered diet and was given sweet tea. Let me add that this is not the first time that service at this Wendy's has been poor however we live in a small town and my son likes Wendys so I was willing to overlook it. We left the restaurant and I inadvertently left my purse hanging on the back of my chair. I realize of course as the manager stated when I returned that Wendys is not responsible for items left in their lobby. They are however responsible for the caliber of people they hire to run and work in and represent their company. When I returned I was told by the cashier that a curious couple had returned my purse and she had given it to the manager and he had put it in the safe. When I received my purse a $100 bill was missing! I work full time and am a full time student and mother of three. This money was set aside to pay bills! I was told the general manager could not be reached that she was on vacation. He gave me an 800 number and said he did not know who it was for. He said there were cameras and when he had time he would review the video but otherwise he was sorry he could not help me. The cashier immediately left as she smiled and said ," Have a nice day " I felt hurried out of the restaurant. I left and filed a police report. I suppose I am naive but I grew up in a time when a company cared about the customer. This particular location gone beyond taking away my faith in the honest American hometown restaurant. I will not eat there again and you better believe I will share my experience. I would hope as a corporation Wendys cares enough to investigate the poor service and management of the Richlands VA location!
I went to Wendy's on Northwest Hwy in Palatine, illinois at 11:30 AM on friday 4/12/2013. i ordered and payed for a plain baked potato with 2 butters and a diet coke. After standing there for 5 minutes, cashier says we do not have any baked potatos. I said could you please refund my money. he then proceeded to take more orders before a got the key to open the drawer to give me my money back. As a customer service person working in that store, why would you be out of baked potatos at the start of lunch and furthermore not know this and make me stand there for 5 minutes before you tell me this??? Poor management and customer service!! i wasted my alotted lunch time and had to go back to work with no lunch.
I went to Wendy yesterday after church and purchased food from the dollar menu to hold us over until dinner. This visit was around 2:30 pm.
My son got a hamburger. Once we arrived home the hamburger had a plastic piece in with the burger. I took the hamburger back immediately. My son has some serious health issues. This could have affected his health.
We took a picture and return the burger back to Wendy. The manager on duty did not apology for the plastic being put in the hamburger. The manager took the sandwich after I show her what I was talking about. I asked for another
sandwich. The manager put the burger in a back and put it under the counter.
This is a manager at wendy representing the business and shows no customer concern at all. I would like to know where do wendy gets these unprofessional manager with no work ethics, or great customer service skills. This should be addressed to every employees about making sure the food is prepared properly.
The other complaint is when the cashier is working on the register and they go and start putting the fries and chickens nuggets in the bag. The workers do not have on gloves. Once, the worker put the food in the container and put the fries or nuggets in the bag they touch the food with their thumb.
Remind you they did not wash theirs hands. Once, they finished with the food they go back and ring up others customers still have not wash their hands. I am sure the Health Department would not take kindly on how the food is being handled by the employees. The store rating number need to changed until all the workers make sure they wash their hands before handling customers food.
Hello, My name is Misty. Me and my husband, a friend and our two kids had stopped off to grab a bite to eat, and the closest resturant in our reach was Wendy's we had went to the drive thru window and had ordered two cheese burger delux meals and a chicken sandwhich meal, plus two kid meals of which were their chicken tenders. We were so upset becuase after getting our food we parked to eat it and realized that our orderd had been messed up everything was cold and sloppy, and wasn't what we had orderd we went back to the drive thru and told them about our order being messed up and that we hadn't gotten a reciept in our bag, They talked to their manager and she said there wasn't anything that they could do about it being's we didn't get a reciept. If there is anything at all that you could do to help us resolve this issue it would be greattly appriciated.
Thank you,
Mrs. Misty Johnson
I know an employee who works for the Wendy's franchise within the Western New York area, I recieved a phone call on 12/3/2012 that he/she would be pushed down to a part time employee in order for your Corporation to save money because the company has decided that they do not want to be bothered with covering the employees insurance coverage once Obama Care proceeds to the next step. They decided they wanted to begin early, so by January 1st all employees except for managers would be cut down from what ever they had been working for throughout their employment history to 28 and lower. I find this very unfortunate because with this day and age men and women are searching for opportunities within any company to be able to try to afford rent, groceries, and car insurance on a minimum wage paycheck and now your corporation is helping them to struggle more as if they already are not to begin with. No it is not easy searching for a job, or snapping your fingers to get a brand new car. Just because the CEO's of the company decide they do not want to pay for their employees because they are covered under insurance and they have roof over their head just shows exactly what this corporation cares about. You'd think to have a great business that is successful is that you take care of your employees, i personally work in sales and i make sure that my salesmen and women are happy because if they are not their not going to sell and I'm not going to make money. Besides increasing your prices to an outrageous price for food thats a heart attack waiting to happen was one step closer to me realizing i will never eat at your corporation again, exspecially now with the idea of saving money. I find it disgusting and ignorant. I will tell every person I come into contact with about this, because it is truely unfortionate since you have multiple locations that are bringing money on a daily basis.
The last two visits I have made to the local Wendys in Battle Creek Michigan located on Beckley Road have been less than desirable not just by me but by several other customers and I think it is do to the poor service at the REGISTER... At the busy lunch hour only one register is open creating a very long line and the wait is unacceptable.... I have walked out both times,, as well have seen other customers do the same... If I were the manager It would seem a no brainer to have both registers opened during the busy hours.... I also think that the manager is lacking in the common sense department and you may want reconsider your choice on who is fit to manage this location because clearly she is not it. Just my hummble opinion... but what a joke. Side note I seen one customer after being frustrated from waiting left and went through the drive through and was getting his food before the people that were behind him in line at the register were even close to having there order taken!!!!!!
I work for wendys in Muskegon mi 49442 on Apple for 11 months and through out that time I had work in a very Hostile environment that was create by my boss Tracy at the time who i felt was races i couldn't put my finger on why she treated me the way she did in till the distract manager switched managers with other stores and one day see spoke the N word with BItch.
I knew then what i was dealing with I was talk to crazy and disrespect to the point i would come home and cry about it because i didn't know how to go about reporting anything wendys was my first job and all i could think about was my kids so i stayed to make the money thinkin it would end alot of times i didn't want to come to work because the place was sometimes unworkable and when i did work i was talked about my proformance.
But the hostile enviroment made my proformance go down when finally i talk to crissy she did nothin about it but refered me back to her neice tracy whitch was the general manager at the time but i will make a long story short today i left wendys after a meeting we had regarding another discriminating act i was ready to take my 2wk notes she told me i shouldn't even take a 2wks notes if im going to quite and she didn't allow me to so as im leaving she said to me are u sure by that time i felt so intimidated and my emotions was kickin in.
So i left feelin as if this meetin we just had turn to something else and the blame was put on me she went to pullin out my complaints they had of me reading pointing out everything i have supposely done and that hurt and she talk to me like a child not only have i went through this but others its much to this its unbelievable the things that take place in that store.
I couldn't take it anymore knowing that crissy was discriminating she never saw what her manager did she never really was there so when things was brought forth no one would say anything on my behalf about what was an has been going on so she would take her managers side an honesty since they was family and some what closed they are going to make sure there buts are cover even if they have to lie.
Thanks for this page and allowing me to tell what has been going on.
My cashier's name was Mike and Manager was Devon Johnson, I went to Wendy's 08/16/2013 at 02:01 pm
I asked for our Burgers to be a certain way, told them my son was allergic to the point of death, got to window they were wrong on both of my kid's orders. I told the cashier and he said umm noo.U said no bun I said NO I said No Bun and only let it be Meat, Cheese and Onions he is deathly allergic to condiments and bread. And I went to hand food bag back, he said I cant take it back so it is uselss to us now. I said ok well what do u want me to do with it, he then rudely announced to another employee Oh My God we got a whiner.. She seen I heard and moved out of sight. I said do u want this bag back? Cause I need the order like I asked for it to be. He said No I can't take it back and resell it now can I. I said damn, I just want my food the way I ordered it. He hesistated then said Oh My God get it for her then. And the other burger that was messedup I told him I;d eat it and get his at mc Donalds next door he said well ok then, god bye. I said Id be writting or calling management he said ummm ok.. And turned away and never came back to window.
I went to Wendy's in Lauderhill, Florida on Oakland Park Blvd. on January 25 around 10pm. I clearly told the drive thru lady that I wanted a Baja Chilli Salad with no Guacamole and tortilla chips. After receiving my order, I then had to go back. I politely told her that my salad did not have the tomatoes or the cilantro onions that are ALWAYS chopped on topped. She gave me attitude, took my salad and came back with two big tomatoes and onions on top NOT CHOPPED and said "Is that good enough". The nerve of that woman, shes lucky I should have asked for a freaking refund. I'm SO UNSATISFIED!
In the paperwork when we get hired in any fast-food business. They have open availability and as long as you give 2wks notice that you have to change availability it should be good. Peoples lives change and things happen and sometimes its personal. I have been working for Wendy's will be a little over 3 yrs I have had to change availability 2-3 times since ive been here due to family things I work very hard and beyound. And I keep getting hurrased. And they go back from day one when we were hired so ive been working days now for a long time and the GM that hired me I started on nights and she put me on days after about a yr. And I'm not the only one having alot of issues with this Wendy's. In Middleburgh on blanding. And ive contacted corporate and talked to other bosses there and it's like they don't really care. And that's not fair to us employees when we don't have a foot to stand on and everybody won't stand up only some because they are scared of getting fired.
On Friday October 19th of 2012 at 6:25 approximately I stopped at the Wendy's located on Rte 30 an in Chicago heights to order some food for my children an was greeted by a extremely rude employee who was unpleasant from the the ordering to window pick up not responding when I said anything an gave me the wrong total twice after giving a coupon for my children's meals in today's economy the people you hire need to take their job a little more seriously because there's other people out there that I know could do the job much better an to satisfaction I also got the employees name on my receipt in which it was shanice H
Well I was at the Wendys in Prattville right beside Cracker Barrel on March 16, 2013 everything was going fine. I guess they were changing manager cause a manager came in the front door and at that time an employee that was sitting down got up and commence to loud talk the manager coming in the young lady did not care that customers was in the lobby. She followed the man manager behind the counter using profound language. The way that young lady act if you can call her that made me want to leave. I was very upset that an employee at your restaurant would act like this in front of your customers which left a bad image about your place of business. As the manager walked to the back the young lady followed. I could hear her from the back of the store. Will I can tell you that I will not eat there again. I was so distraught that Sunday when I went to Church I prayed for the gentleman and your place of business. I was so embarassed and terrified for him. I would like to know is he ok. This kind of employee to me you don't need working for you. This put a bad taste in my mouth about your establishment and what kind of people do you'll hire because she would be the one that I would not hire and can run customer away like myself. So I'm letting you know that I will not be coming back to your establishment. God Bless and keep your establishment safe.
Thank You
Ms. Issac
Why is it when u ask for a senior drink, that the cashier doesn't automatically give you a discount. You think she would ask if your a senior and give u the discount. We never get our senior discount we go to Wendy's. and they sure do give you more ice than you need, and not alt of the drink
I went to wendys that is locate in King of Prussia where I live and I went with my boyfriend and we never had problems before but as of friday 02 -22-2013 I got 2 meals I had got the combomeal of chicken and he got the baconator and we both got fries and drink and our fries were ice cold and our sandwiches were soggy . and we didnt even eat our fries we had to throw them away we didnt relize it until we were on the road . We are very upset with their service as well /. I dont think we will visit there for a while with food like that . I think people in there should pay attention to their workers . Thank You Joy
After watching a commercial on TV for Carolina Classic burger we decided to try one. The comercial showed a nice burger with plenty of chili, slaw and onions oozing from the sides of the bun.
When we opened our order of two Carolina Classic burgers, after going thru the drive-thru and getting home, we looked at the burgers and thought at first we had gotten the wrong order since all we saw from the outside was burger and bun. When we looked under the top of the roll there was about a teaspoon of what looked like slaw, chili and onions all mixed together and AUGUSTnot covering more than half the burger.
I can't believe this kind of misadvertising is Wendy's policy. If Wendy's want to sell this inferior version of Carolina Classic they should only charge 99 cents, which is more than it was worth, instead of around five dollars each, which is what we paid. BUT NOT AGAIN. Long-time-Wendy's customer
I sent a complaint to your web site last Thursday I was told there would be a reply within 48 hours. That DID not happen & I am still mad. The Altoona Iowa location has an employee that was sweeping the dining room wearing gloves & then came to the serving window to take my order, still wearing the dirty gloves. I offered to wait until he took them off & wash his hands but he assured me he was only taking orders. After that, he proceeded to go to the fyer & remove food still wearing the dirty gloves. My entire order was incorrect. All 3 sandwiches had ketchup, even though 1 did not even have ketchup as an option for the sandwich. I paid for a Jr bacon cheeseburger, 2 portabella bacon burgers, 3 large fries & a frostie. The manager at that location is RUDE and very disrespectable to both her staff & the customers. There MUST be sanitation training in any food service establishment & this location fails on many levels. The order had to be remaid 3 times & NOT ONCE did anyone apologize for the errors & the young man never removed the dirty gloves. If you cannot reply to my complaint, I will contact the state of Iowa health department to have this looked into. This type of
sanitation is a HUGE issue that MUST be dealth with.
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