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Write for Us Wendy's Complaints Continued... (Page 33)
1674+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
At 6:32, 12-26-12 I pulled into the drive thru at the local Wendy's. I placed my order (1-#6, no lettuce, no tomato and a small sweet tea). The girl taking the order gave me a total of $13!!! I explained that I only wanted one #6, she audibly sighed over the mic and told me to "Just pull around." Like she was annoyed at having misheard me in the first place! Then I pull around, she opens the window and says "You did say two, not one." (I did say sweet tea, so I don't know if she heard tea and thought two or what.) She did not give me a new total, she did not smile, nothing, just a snide nasty comment and nothing else. HOW RUDE!!! Customer service does not mean call the customer a liar, pretend that they were in the wrong, and act like you are the queen of all drive thru windows! She took my money, luckily I order the same thing a lot, so I knew what to hand her, then she tosses my change at my hand and slams the window closed in my face while I am trying to request a receipt and some ketchup. Once upon a time, I worked in the fast food industry doing what this girl does for a living. I NEVER would have even thought about behaving in the manner that this girl did while at work, especially not in front of or toward a customer!!! I am NOT pleased with this Wendy's branch. I usually go to this location a minimum of 12 times a week, or more, because my schedule does not allow me to eat at home often. I spend nearly $100 per week at this restaurant and my grandmother and her friends have social time there every other day, and these ladies spend money there also. I WILL NOT BE GOING BACK and tomorrow morning, before grandma heads out for her daily breakfast with the ladies, I will be relaying this experience to her and her friends. I am going to recommend they go elsewhere from now on, there are other options like the local bakery for breakfast and coffee. Otherwise they will probably be disrespected and belittled too. I expect some action about this persistent problem (not the first time, I was giving her the benefit of the doubt before, no more).
I love Wendy's food on average me, my son and girlfriend eat there two to three times a week but over the last three to four years the employees and managers of the Wendy's restaurant in Connersville, Indiana. 47331 have gone down several times my order has not made right on two occasions specifically I couldn't make it back to the restaurant after going through the drive thru and placing an order I had gotten home before learning my order had not been made correctly I had called and spoke with the manager who had assured me that she would make things right by taking my name and address and then assured me that she would send me a gift card in the mail to my house which I never received recently I've started going back because I missed the food and in this I've gotten cold fries several times a raw hamburger once and had a manager get very hateful with me because I had asked for fresh fries to be made and to make sure my triple baconator was hot the manager got very hateful told me to look at the line behind me and then told me to take my petty complaints and business elsewhere. I would appreciate compensation for the forty dollars in food orders I've had that have been messed up and would also like to see some improvements in the employees at this particular Wendy's location please
To whom it may concern,
I have a family member that is employed by Wendy's in Birmingham, AL area code 35223. The General Manager who is running that store is a liar, cheat, and he sleeps with every female employee at that restaurant. He goes around telling lies about people, and it's just not right!! If someone doesn't do what he wants them to do their hours per week suffer!!!. This is an abuse of power, and something needs to be done about it. The majority of people he hire is from work release centers with people who need a second chance. I feel like he hire these kind of people because they are at their lowest, and they need for someone to give them a chance, but I'm pretty sure after working for Cedric, they wish they were back in prison. Rumors are going around that he has a baby with his Assistant General Manager a.k.a Ne-Ne or Me-Me is all I know. This has really gotten to be a problem with this establishment, and it's ashame that the employees are afraid to say something for fear they will lose their job. PLEASE SOMEONE NEEDS TO GO DOWN THERE, AND PUT A STOP TO THIS MAN BECAUSE NOT ONLY DOES IT AFFECT MY FAMILY MEMBER, IT IS AFFECTING HIS FAMILY, AND OTHER FAMILIES ARE BEING DESTROYED BECAUSE THIS POOR PISS OF A GM STARTS SO MUCH MESS AT THIS LOCATION. CUSTOMERS ARE BEING TALKED TO ANY KIND OF WAY, and so are employees. I hope this is just not a place for a person to vent, and hopefully this goes straight to the coporate office and not to the store.
I feel that the GM at HuntingValley has been treating some staff unfairly as well as putting staff members in a hostile and deadly situation on numerous occassions and when District managers get invloved not evaluate the situation as a District Manager. At no given time should any managers put their employees against each other
that can cause bodily injuries or legal problems. I hope that if these manager s get terraind that this wouldn't happen sgsin
Late night service is bad at wendy's in Yazoo City, MS. Everytime I go there after 10:00p.m., the fries are either cold or its like they drop them back in the grease they are served very dark. Sometimes the burgers are cold and the nuggets are like they are dropped back in the grease and then served, they are very hard or you can not chew them. I enjoy eating at wendy's but hate wasting money when the food is not hot and or fresh.
Here in payson az i heard a female employee talking to another employee saying she was goung to spit in someone food. when i contacted another employee and complained that that particular employee by the name of melina chambers gets away with everything.. i of course did not eat there after hearing that comment and will not be returning...this is soooo discusting.she needs to be fired
I visit Wendy's Store #00007866 (near my home) usually a couple time per week; however, there is almost always something left off my order. I find the ladies very friendly and courteous; but I have to repeat everything and it still isn't right. They interrupt my order to ask me a question. Yesterday, I came to the store with my granddaughter for a late lunch. I ordered a sandwich combo for her, a baked potato and small lemonade for myself. Of course, the lemonade did not make the order, so I had no drink. When I made a comment that my lemonade was left off the order, I just received a blank stare. It is very discouraging to consistently have problems and makes eating there unpleasant. I am to the point I don't want to go there anymore and perhaps that is what I will do. The fast food industry is far too competitive to be constantly mistreated!!
While at the Wendy's location in Clayton, NC we were given a flyer stating that Wendy's was having a fish sandwich soon. I asked when and was told next week on Wednesday, so, I came back and was told we don't have it yet but tomorrow we will have it for the public which is Thursday so, I came back Thursday and was told sorry but we will have it tomorrow which is Friday. GUESS what! Came back Friday and told sorry and they acted like they didn't know what to say but after the person taking the order asked ether the shift leader or manager (a lady) she said that we will definitely have it tomorrow which is a Saturday so I left not in a good mood. Came back today which is Saturday and told we don't have any fish sandwich but we will have it next week on Monday. I hate being lied to and will never ever go back to any Wendy's establishment and if asked trust me it wont be a good recommendation.
Employees need to be able to live at least at poverty levels. Welfare programs give more then Wendy's pays there money making employees. No american dream is possible working for wendys. A billion dollar company should take care of employees before donating millions, after all if your employees aren't happy neither will your customers.
I am very upset about the service (drive thru) an food - ordered a ceasar salad just a bed of old lettuce spicy chicken cut up ... over it and nothing and 2 tomatoes - also order 2 bacon cheese bacon got no bacon .. and ordered fries x 2 when presented only one fries in bag . .when told that's what I ordered whom ever it was that took the order could hear her from the back saying that's what she ordered very rude ... Wendy's Store # 00001369 Winchester- Goodlett 2385
1/22/15 7:45 PM Vicksburg Mississippi New Wendy's on Clay street Stop at Wendy's to pick up some chili to bring home but when ordering found they didn't have any so to my suprise I Had to change my order to three chicken sandwiches.Payed at first window but when I got to 2 window they told me they had to cook the chicken an ask me to go park an they would bring my order to me .Come to found out there was another person waiting to. About 10 minutes later they brought both orders out . When I got home I only had 2 chicken sandwiches. So if I don't get a reply on this complaint the next time they ask me to pull up to wait on my order I will stay at the window till I get my order an be able to check it before I leave.
I went The Wendy's in Mansfield Ohio on Lexington ave to enjoy some food witch was great btw but the manager the bigger guy was upset because i was indecisive about what I wanted so I asked is there a problem and he said yeah now I have to open a new screen I didn't think that helping a customer out will be a problem I was really nice to the man and he was. very rude I will not be back
This is not the first time this has happened and i not the kind of person to complain but i had enough . I came at 12:08 am late night coming from work all i wanted is to come home and have some good quality food for me and my wife ... First off the food quality was terrible i usually come during the day because the food is always fresh and employees are friendly with a speedy service but late night service isnt up to standards, i always have a problem with the order taker tho im constantly being rushed i ordered 2 combos and my order number is #3502 ones single combo only pickles. And a #5 small with a coke the fries were cold and meat on the burgers were dry theres a big difference from day to night i dont want a refund or an exchange on my order just would like for service to a the same as of if i were to come during the day.
I've been to the Wendy's in Evanston, Wy many times over the past few months. Since I have a busy schedule - drive up, grab, and go - is very convenient. Out of 10 visits, my order has been wrong 8 times. My orders are not complicated. Earlier today, I ordered a Jr. Hamburger and a 6 pc nugget with barbecue sauce. I saw them putting the barbecue sauce in the bag and when they handed it to me with "Have a nice day." I assumed the nuggets were in there. I got home and found a Jr. Bacon Cheeseburger and some barbecue sauce... but no nuggets. Other incidences include - no fries, wrong drink, getting smaller sized items while paying for larger ones, extra fries, no hamburger, wrong order completely... more than once. My receipt is always correct. So something is going awry between the order screen and the bag. I like the food. Please fix this.
Today, April fifth, at 1245, I entered the Windsor Locks CT Wendy’s. There was several people in line as well as people coming back to the cashier to resolve a problem with an orders they placed. I waited several minutes before the server asked me to place my order. When I asked for an order of chili , I was advised that someone” forgot” to make chili and they were in process of making some chili.
Quite frankly, I was upset for only one reason. Employees should have posted something stating that there was no chili and not have people wait for something that wasn’t there. I then left Wendy’s and went to another fast food service
I came through the drive thru after I got off work, Saturday night to get me something after a long day of work, but wasn’t greeted for four minutes, then all that was said was ha you, yes that is spelled the way it was said. Had to wait an additional 10 mins in line after ordering. When I got to the window to pay I was told they out “do I want something else it gotta cook”. I said I would wait, but in all honesty, it could have already been done if they just put it down when I ordered it, I did set in line 10 minutes before I arrived at the window. I just thought this was every rude and unprofessional.
I was at wendys today 04/05/14 getting lunch for myself and co-workers and I experiencied the worst customer service ever. I was also in the drive thu forever as well. The associate waiting on me was rude, cut me off, and was very ghetto. I will never go to wendys ever again if this issue is not corrected, and I will let all my friends and associates know this as well.
I wanted a side caesar salad with chicken. I understand that the chicken is $2.50 extra. Which would make a small Caesar salad around $7. Which is super expensive but I would be willing to pay for it. So why is it that I got it before but I can’t get it now? He didn’t even try to do it. Either offer a regular Caesar salad or just PUT THE CHICKEN ON! This was the Wendy’s in San Jose off of aborn.
I was at Wendy’s today, 3-20-14. I arrived at 12:04 pm. I went in side to order. There were 2 people in front of me that had not ordered and 3 that were waiting on their food. My ticket was time stamped at 12:17:21pm. I waited another 15 minutes for my food. This is entirely too long for anyone to have to wait for their lunch. There was only one person taking orders. There were several other employees there, but no one seemed to be in any hurry to serve food. I usually eat at this Wendy’s once a week and they have always been slow, but it is getting worse. I’m surprised that this business has not lost customers because of this problem, as I will be taking my business else where, in order to be served in a timely manner. There is absolutely no excuse for this type of slow service in this restaurant or any other. Thank you for your time.
Well this manager at north attleboro Wendy’s always has a bad attitude with customers everytime I’m there. Tonight was the night I’ve had it with her. The cashier didn’t suggest a small chili so I asked him if I can get my free chili so he have me a coupon for the free small chili. I then asked if I could use it now and he said yes. He didn’t know what to do so he asked the manager (that I hate and won’t rest until she’s fired) over for help. She then told me I couldn’t use it unless I bought something with it. I didn’t hear her the first time so I said, “what” and she then gave me attitude and said after, “do you get it now?!?” So I bought a small fry for $1.07 and I have her a $10 bill. Everything was fine until she have me 95 cents in nickels when I clearly saw quarters and dimes in the cash register. Please respond to this or I’m going public.
I ordered a cabada burger with fries and drink I made it loud and clear of what I wanted but when I got home I had a burger with purple lettuce on it swiss cheese and pickles that’s not what I ordered I’ve been calling my local wendys where I got it from no one picks up the phone.
Disclaimer: This complaint was submitted by Bernice Jone on 03/19/2014 at IP address 172.56.11.19 using our wendys complaint form. This opinions contained in this wendys customer review titled, “wrong meal provided” do not reflect the opinions of this website.
I went to the wedys store #01100109. at 2133 e livingston ave columbus ohio 43209. at 12:03pm. I had 3 orders to go. I ordered 3 asian chicken salads and the girl rang me up as 1asian and 2 apple salads. So when I heard that they were wrong I asked that they correct my order.(Also they charged us for dine in when we were taking it to go. My co worker ordered a # 2 and his burger was raw.) Then I also asked if i could have the money back for the difference in the price.
The girl working the front asked the manager to help her. Then the manager said I dont know its only a few cents.(they also kept my recipets) If I gave people a nasty attiude like that I would not have my job for long. My office goes to that location every week. It was not my fault that it was rang in wrong and it was busy. I did not like the attiude that the manager was giving me. I told her to never mind and my Dr. would not get his money back. Then I left.
My family and I dined at the Wendy’s on San Jose Blvd in Jacksonville, Florida on Sunday, March 16, 2014. I am not one to complain about anything, I usually just deal with it. But, this particular experience has made me not want to go back. We ordered two combo meals (double w/cheese and a spicy chicken) plus 2 chicken nugget kids meals. This cost 23.58. Now, for what I paid for, I would expect to get some decent service…but, no. We waited for nearly 20 minutes as they skipped over us continuously. When my husband went to ask someone about our food, they said they forgot because they threw away our ticket.
Upon receiving the food, my burger only had a piece of lettuce and some mayo..nothing else. It was supposed to come with lettuce, tomato, onion, pickle, mayo and ketchup. Then, we noticed the kids meals had no toys. Again, my husband asked if he could could get two toys and the employee told him they were out without even looking. The cashier went to the back to look and came back with a handful. I just think that Wendy’s should know the type of service that customers are getting so that maybe they can fix the problem.
As i was getting my salt and pepper to put in my to go bag, i felt one of the managers staring at me. Then as we were leaving, she walk us to the door. I didn’t think much of it but as we were outside getting in the car, she appeared to be taking picture with her phone of us getting into the car. Possibly my license plates. I really don’t know why she was doing that. But that kinda made me curious. Kinda felt like when i was younger and was shopping in store and having someone follow me around, like i stole something.
Again there was no confrontation. I just felt very uncomfortable. I bought my food, i waited for it. I didn’t complain about the time it took to get it. I was not upset. I was just out with my son to shop and get some food Before i came there i had just told him that Wendy’s has the best burgers. There was something there that did not set me right and i don’t know if i could go back there.
it seems that wendy’s nation-wide has decided to screw ALL the customers by not providing any hot food outside of the lunch and dinner hours. they will go so far as to tell you their fryer has problems to insure no hot food will be served. apparently they do a real big dinner so they can save the extra cold burgers for the rest of the night. you won’t be around very long with all the stories of rude management and workers in general EVERYWHERE! when nobody cares to make it right, you will all be looking for jobs, hopefully NOT in the restaurant industry. you have and will continue to lose the masses because of this. some things cannot be forgiven and wendy’s practices of intentionally pissing off the customers is probably the biggest one you could have chosen. RIP wendy’s. you no longer have the ability to get any more of my hard earned dough. it was only good while Dave was still alive. you really should dump whoever took over …and make it quick if it isn’t already too late.
I am writing this letter to your corporation hoping that there will be some change in the wendy’s located on ft.smallwood road in Pasadena, md 21122. My daughter whom is 17 years old started working at your restaurantabout a month ago. i must say that her experience at you company was herrific..
The manager by the name of MAY made her work there unberable. She tould my daughter she was stupied when she did things wrong and constant yelling instead of taking the time out to explain to her the procedures. My daughter would come home in tears. I am a manager at a retail business. I find this unexcetable..
I work with young teenagers and would never talk to them in this manner NEVER.We are having issues all over the world with bullying this to me is a bully. I want to address this to you so that you can take care of this manner. I don’t want this to happen to another employee the end result may not come out so well. I will be sending this letter to the better business beaur
My husband and I went to Wendy’s in Dearborn a couple of weeks ago to purchase fishe sandwiches. We saw the advertisments on television and in the magazine. The sandwiches in the advertisments looked good, however when we received our sandwiches from the restaurant they were flat, fish was small and flat. I will never order this sandwich again.
38 degrees outside this Jan. 19, 2013 around 8:30 pm in Dayton, Tennessee. Went into Wendy’s and ordered and the inside temperature was colder than the outside temp at this location. We asked the girl (Katherine,or Katlynn not sure of her name) if she could turn some heat on and she told us that they have no control over the temperature in their store. I asked what happens when it gets even colder outside and how they turn up some heat. Her response was she didn’t know and guessed that they would have to call someone in to change it.
It left us and other customers wondering how this could be possible. Does Wendy’s have a central system somewhere that monitors the temps in individual stores and turns the heat on when it thinks it’s cold enough in this store compared to another store in the general area of the State?? If so, what idiot came up with this “money saving” idea??
This is not the way to keep customers coming back!! I don’t think this girl was the manager. Never seen the Manager to this store.
I went through wendy drive thru last night about 9 p.m about I am not very happy with what had happened. First of all I was in line for almost ten minutes before my order got taken and also when I got to window to recieve my order the lady at the window I did happen to see her name tag and her name was debra she had a different color shirt on than the other employees so Im thinking she might of been a manager.
She was very rude with me and got snobby with me when I asked for condiments with my order and to top it all of my food was cold and my fries were soggy like they had been sitting out for atleast 30 minutes. I really think something needs to be done about this this is crazy for paying customers to put up with this.
Earlier this I ordered 2 Wendy’s burgers,fries and drink. It was about 8pm ,there was only one other couple there. I ordered 2 burgers,fries and drink. The bun was soggy as if not thawed completly and burger only warm ! And so I brought it to counter, told the Wendy’s employee, he said it was because of the cold tomatoe? First time i EVER heard that one.
Before going up to Wendy’s counter, I had checked the other burber, lo and behold it towas a soggy bun. My fries got cold waiting for the new burgers. Secound time aroung wasn’t much better..Mind you, I usually eat there (1005 W. Trinty Mills) twice a week and it hasn’t happen before. So sad.
hi went too wendys with my family the young girl was rude she ask me my order 4x then i pulled up and she rolling her eyes laughing rubbing her nose i ask her if sumthing was wrong and then she said very rudly im not talking too you so then i get my food fries and chicken was cold and the cheesebugers were unwrapped and in one of them there was a piece of black hair in it and too make worse i dident even get my 2 salads i ordered i dident even relise that till i got home buy then i was so upset too go all the way back there and get treated like that no ty
i recently went in the wendys in atwater ca and their was nobody in resturant . i went to place our order and the girl Ana actually rolled her eyes at us and I was totally livid.we have had bad service at this particular wendys before so this just fueled the fire more. so I started to order anyway because i was already their and she was just so rude .
I asked for potatoes she acted like she had to go outside to pick them ,I ordered # 3 hamburgers and she hissed at me so I told her she was rude and she said so sarcastily sorry bitch i was so mad I just left . i cant believe that you really want these kinds of people working for you( resaon for this compaint ) just thought you should ‘ know four lost customers
My son used to work at the Clayton, NC Wendy’s until he started complaining about the chemicals used to clean dishes and the floors. He tells me that the customers are potentially harmful to the customer. It’s potentially bad if the chemicals are not completely removed off of the cooking utensils. The labels on the bottles even say that the cleaning chemicals are bad for humans and animals. Is that a risk that a Wendy’s restuarant is willing to take on their customer?
5 o’clock on December 26 second busiest shopping day of the year. I proceeded to pay for my meal with 100 dollar bill and the manager told me she had just changed all the drawers and was unable to change my 100 dollar bill. she looked at me with her eyes rolled saying don’t you have a credit card or something else. Being a victim of identity theft I am on able to get a credit card so the answer is No and was no! so she told me she could not help me so. I gave her the food back and she gave me my money back. there was no apology or any type of trying to keep me as a customer. so I would appreciate to go across the street and eat at McDonalds. I find it inexcusable that a franchise like wendys did not have change at dinner time onsucj a busy night. They did not seem to care if I ever came back as a customer and I don’t think they have to worry about it because I won’t be back.
I am so disgusted with Wendys. They used to be good food at a decent price. Made hot and fresh just the way i want it. But now that Dave is dead all they care about is pushing you through the line as fast as possible like cattle. It does not matter if its inside or(god forbid) the drive thru! All the managers/owners care about is making their damn service times look good.
The sandwich makers have to make the sandwiches so fast that half the time they are just slopped together. And forget about getting any special requests right! And if you order inside at a busy lunch they take multiple orders then push you aside. So there you stand bunched with other people in front of the counter while the ONE poor sandwich maker on front line tries to keep up with the 5 orders at a time as fast as they can slap the crap together.
And god help all of you if the front coordinator gets messed up! then it really becomes a pooch screw! You know, as their prices continue to skyrocket and the quality of their products continue to tank it makes the real sit down restaurants much more appealing. Especially as i get tired of being treated like nothing more that a 55 year old cash cow.
I absolutely love Wendy’s food,the quality of food however tonights problem at the drive through was unbelievable. 10 years ago I would have drug that employee through the window by her collar. After taking my order it was given to me totally wrong. In fact out of a chili fries burger and soda. All they got correct was the fries. The burger was a triple when I only wanted a single patty. I got her attention to fix this for me. She was very rude about it and I could see the frustration in her eyes.
At this point I could guess that her frustration was not exactly directed towards me but possibly a coworker for making it wrong. She never apologized for the misunderstanding. As I checked the rest of my order I realized my chili had onions on it. I clearly asked her for no onions at the drive up speaker and she read the order back to me just as I had ordered it to begin with. The lady abruptly took the chili back as if she almost dropped it outside the window cause she never really had a firm grasp on it but recovered it.
As she returned my chili,now made correctly she then handed my drink to me with the lid barely on. She was so upset I almost think it was on purpose. It exploded all over me an the upholstery of my car. She offered no assistance with napkins and no opology
On the weekend of March 4, 2012, We were returning from a memorial out of state and decided to stop at Wendy’s in Goodland, Kansas, exit 17. Do NOT ever stop at this resturant. The staff was incredibly ignorant in every sense of the word. The girl who took our order was somber and depressive. Before saying “thank you” she quickly told me “you’re welcome” and walked away.
The second girl, and I use that term loosely, was heading for a break in the dining area and was in a shouting conversation with an individual in the back. The topper was the young man, thinking it was the manager, who sat down in the dining area to express his extreme disgust with Wendy’s as an employer, guess there is an issue with cashing his paycheck.
This rant was even more colorful with the multiple “F” bombs this kid laid down along with other “action verbs”. There were other customers in the place. I personally fought the urge to explain the term “customer service” and ettiquette to him, but I knew the words alone would be a mystery. This individual should be fired immediately, along with the ghetto-pant-sagging-whining-screaming-morose staff employed there. So disappointed.
What ever happened to Wendy’s founder Dave Thomas promise of fresh HOT food at wendy’s. Wendy’s corporate made a grave mistake by following Mcdonald’s and Burger King in cooking their food inavanced and holding it in a food warmer, when wendy’s cooked there burgers fresh they had the best burgers out of the three chains, customers wouldn’t mind waiting a few extra minutes knowing they would get a HOT burger Dave Thomas promised it. i should not have to ask for hot food, burgers are cooked on the grill and fries in a frayalator it’s supposed to be HOT your bugers don’t even melt the cheese.
One shouldn’t have to hope to get fresh HOT food one should expect it not just one time but every time Dave promised it, you don’t hope i pay my total bill you expect it. So in the name of your founder and in the name of a good burger get back to what you used to do, because the next time i visit a wendy’s location and i get a luke warm burger i will never give you my business again. “And i mean that”.
I ordered an unsweetened tea from Wendy’s charlestown road new albany indiana… Love their tea , always get it. I also order their delicious chili and baked potato. I always eat the food first then drink the tea when I’m done. So this is the process I went through. I added sweetenlow to the tea put the lid back on and shook the cup a few times , took the lid off and started drinking. Halfway through I thought I may need to stir the drink up since it didn’t taste sweet enough, then decided to use the straw. Got to about 3/4 and swallowed a big chunk of something. Looked in the cup and there was something that looked like gum . I took a picture of it .
I’m never going to eat or DRINK at a wendy’s again. I’m gonna throw up just thinking about it again. This just happened tonight.
I go to Wendy’s because of their great food. Best fast food, worst service. Although most of them are set up for 2 cashiers, in our area they never use them both, even at rush hour. It takes 15 to 20 minutes during the rush periods, to get served. Last week I timed my wait in line. Their were 6 people ahead of me, so I figured about 10 minutes. One person was behind me. One person in front of my got disgusted with waiting so long and left. The person behind me did the same. Now, with 5 people in front of me, it took 15 minutes to get served. Everybody in line was rolling their eyes, but this is somewhat typical of Wendy’s.
Hi i just wanted to tell you that i have been going to wendys for over 3 years twice a week in Cornwall Ontario canada. I was there Saturday November 19th at 5:15 pm. The hamburger was nothing but greese. I complained to the manager that was there and i was shock with her attitude that she did not give a shit. I told her were we not coming back after being there for 3 years and she did not even care at she lost a 3 year steady customer. This is deplorable attitude for a manager.
I have 27 years in public relations training and i would never let a 3 year old customer walk out of wendys with out even trying to resolve the issue. As far as i could tell this was a very lazy useless manager that did not even care about wendys customer. Personally i would never have a manger that does not care about our clienttel If this manager stays on as manager at this wendys location you might as well close it down because still is totally destroying wendys reputation as a family restaurant that cares about their customers.
This is wendys name that is at risk now if it was me i would getting rid of this manager or have her properly trained in public relations and how to deal with customers problems.
I have dealt with one manager there named Debbie Paquette and she was excellent and really truelly care about her customers. But this other manager was totally useless and not helping wendys name at all. Now you have lost a 3 year steady customer over a bad manager and greesey food.
Wendy’s, 6:09 PM on 10/15/11, 2534 Bert Kouns Ind. Loop, Shreveport, LA. My husband and I are both Seniors and was out on errands and decided to swing by Wendy’s and get a couple of sandwiches off the dollar menu and take them home, as our money was running short for this month. I ordered a crispy chicken sandwich with extra many (what I got was a chicken sandwich with no mayo and the chicken patty was hard); my husband got the junior cheeseburger and we said to cut the onions (what he actually got was a bun with cheese and a meat patty on it, no mayo, no lettuce, no tomatoe, no pickle, just the cheese and meat). I hope that others are not getting orders like this.
I know we only spent $2.00 but we will think twice before going to this Wendy’s again for anything. Thanks for letting me vent our problem.
My husband and I are traveling thru Kansas, Missour, and decided to stop at a Wendy’s. BIG MISTAKE! I gave my order for a bowl of chilli with onions and cheese. When I sit down to eat, the first bite of chilli was cold….the onions looked like a 2 year old chopped it up…..very unappealing. I don’t usually complain but the chilli was cold. I took the cilli to the counter and the lady looked at me and I told her the chilli was cold. She looked at me like I was crazy. Then she said ” we don’t have a microwave to heat it up”. She looked at another worker and asked him if the chilli was turned on……
then she said very loudy ” lady I’m not arguing with you. Let me tell you, I was not there to argue with her. I just thought maybe she could return my money or fix my chilli. She in the meantime walks away from me. I tell the boy working behind the counter to forget it. About 5 minutes the boy comes to my table and tells me here is a hot bowl of chilli. There were no hamburger or beans or anything but thin liquid they brought out to me. I have to tell you, I was afraid to eat anything at Wendy’s, took both chilli’s and thru them in the trash.
You really need to check up on the workers at Wendy’s or mayby you do not need customers. If you do, make sure you hire employees that would treat the customers like they would like to be treated.
In Johnson county ky. We went there an they handed our milkshakes all they did was talk about there personal life’s an then they handed us our milkshake an one had a hole in it then took it back in an the manager tryed just handing me the cup back with another cup over that cup an went to drink the another one it had a big piece of plastic in it an the other one was supost to be vanilla an It did NOT taste nothing like vanilla it was NASTY ..an we bought four of them and none of them were mixed very well I would very much like sum thing done about this. I will never like to go to another Wendy’s again because of this !!!
The wendy’s in york, nebraska is ok, but every time i go there, just because I use 2 work there, the crew and managers treated me worster than they treated their customers. I don’t know why they treated me that way, but I gave the wendy’s in york, nebraska every oportuning to treat me better but they don’t. Now i never file a complaint before, but i decided to because, the wendy’s in york, nebraska need 2 stop treated me this way, because i’m getting really tired of it. I went there a comples of days ago, to get some food for my friends and me, the sandwhich fell into the trash can.
They just put it back in the bag and didn’t even tried 2 make it again, and the crew leader say i push the bag even though i didn’t. simlar situation has happen everytime i go to wendy’s in york,nebraska. I’m not happy at all with wendy’s in york, nebraska. so something needs 2 be done about the wendy’s in york, nebraska.
My husband and I went to the Wendy’s restaurant on Telegraph at 12 mile rd. in Southfield, Mi. and it was awful. First off, we had to wait 10-15 minutes for our food- we ordered 5 double stack burgers (which are normally very good at our usual Wendy’s at 12 mile and Greenfield), a chicken nugget, and an order of fries. When we got back to our hotel, we discovered that the burgers were burnt and hard and just nasty. Also they omitted the nuggets and the fries were only half full! They didn’t give us a receipt (of course) and when we tried to call them they never answered the phone.
My mother-in-law was visiting from Phoenix and I felt horrible about getting her this crap. Of course I used my last $15 on it as well.
Being that I’m young and living in a very very tight budgeted household, money is something my family and I don’t like to toss around. I saw the ads for Wendy’s new wild berry parfait and shakes and thought that would be something definitely worth trying. I saw their posters for the shakes and parfaits and had seen the actual size of the shake. The posters displayed the two deserts as being equally sized. I had finally earned the money for the parfait and when the actual parfait was given to me I was so mad. It was like a 5 oz. cup and 1/3rd the size of the shake and it was only $1.00 less than the shake.
Wow, way to falsely advertise and take advantage of a kid. I’ll keep that in mind next time I have some cash in my wallet and a sweet tooth.
went threw drive threw and order two double baconactor and two cokes well its 1.30am I get and start eating while driving i relize it wasnt right gease was eevery where and I figer i deal with the grease IM hungry and hadn;t eating since morning so i took a very big bite it didnt taste right so i turn on my dome light it was almost raw threw it out my car window . got to pond where my husband was fishing his was as greasy and it was raw . so I spent 13.86 for food that went to trash ; and I am sick now
Wendy’s issued coupons in the programs for our local baseball team to get a free 12 oz. frosty with any purchase. The acting Mgr. Tim at the Wendy’s at 1401 Manheim Pike, Lancaster,Pa said their policy has changed and the 12 oz. is now a medium and they have added a 10 oz. now as small.There is no expiration date on coupon so I feel they should honor the coupon as printed. After I said I was going to inform Wendy’s how I felt they offered me a larger one, which I didn’t accept. Wendy’s coupons is deceptive advertising.
I purchase my lunch at Wendy’s almost daily; it’s close to my work and the food is satisfactory, until today. I usually get the salads (mostly the cob chicken salad); the ones I have gotten in the past have been ok, except of a couple episodes of the person not remembering the dressing, or the crotons, etc. Today I ordered a spicy chicken salad (my first try at this salad) that cost almost $7 bucks; to my disappointment, this salad was comprised of a ton of lettuce and half was wilted, on top was a clump of un-identified cheese sliced thin and melted together, the chicken was cubed and tasty. This is supposed to be a SALAD, not a lettuce with clumped cheese and grilled chicken thrown on top folks.
I do not think I will purchase this said again for lack of extras beside the three mentioned above. As I said Wendy’s is close to work, however, there are so many other food chains/restaurants in that area I can probably get more bang for my bucks. I was thorouly disappointed.
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