Wyndham Hotels Complaints Continued... (Page 10)

I used my personal credit card to hold a room for a conference for the American Police Canine Association. The manager assureds me that all charges were charged me. My credit card statement I was charged in the amount of $109.61 on April 16, 2019 at Wingate Concord Mills location. The conference was on April 14, 2091 to April 17, 2019. I have called the hotel again that I was still charged. This issue needs to be corrected ASAP. thank you

I have been staying in 2 separate hotels of your, the first being Baymont by Wyndham which I have zero complaints about. I stayed there 3 days and moved today to the Microtel by Wyndham bc Baymont was a little expensive at $95 a night. Microtel isn’t far behind at $65 and if I had known I would have paid the extra $30! I was shocked upon arrival of my room how outdated, nasty, unkept and a tad creepy it was. Not only does the bathroom light constantly flicker but there are stains all over the pillow cases and bed spread, outlets that don’t let you plug anything in, disgusting ac unit, holes in the wall, hair and dirt in the bathtub AND my favorite so far as I was sitting on the bed trying to enjoy a snack in all the nastiness a baby cockroach crawled right up on the bed to see if I would share my food. Unfortunately for him I wouldn’t and made his already short life even shorter by killing him and leaving him to float in the already stained uncleaned toilet! I have proof of all of this and I want my money back bc this is ridiculous! Whoever allows this creepy nasty excuse for a hotel open should be ashamed of themselves. Seriously I feel like I’m in the shining walking through the scary halls. And who TAPES the numbers on the doors these days?!?! TAPES with paper tape. This is the worst place I’ve ever been to in my life and I have been to some pretty crazy places. This is not even worth a $30 a night charge. If I don’t get reimbursed I’m going to raise mortal hell and make sure everyone knows what I’ve dealt with this evening and what I wasted money wise. I have way more pictures and videos it won’t let me upload but I’d be glad to email or maybe even post to Facebook.

My husband and I stayed for a get away weekend - first the information available regarding your room on the site was misleading and incorrect when we checked in it was pleasant introduction and it went down hill from there, the first room they put us in was on the "water side" supposedly with the balcony that was booked and then confirmed by the front desk who checked us in and when we arrived at the room ...it was not a king suite with a balcony on the water... it was large room with a window overlooking a canal. No balcony !! it was apparent the new staff at your front desk was his second day on the job, they offered to switch our rooms but stated that they had only queen rooms with balconies available, I was hopeful until we got to the room to find out not only was the bathroom dirty with a large wad of hair still in the shower but our balcony over looked main highway road - Seriously !!. It was late and we were tired and was then awoken to a busy street first thing - not a good way to start the day !! We then decided that we would cancel the second night and moved to a hotel with a true view, we informed the front desk and with the a promise of water side balcony room we agreed and was hopeful until we got to the room and not only was a much smaller and less quality room it overlooked the pool deck ...... so needless to say we were even more dissatisfied. So three rooms in two days, misleading information, incorrect information from multi staff and breakfast selection that had a lot to be desired. After spending over $600.00 + just on our room, upon our return home I reached out to the GM to discuss it took about 4 calls and messages to track her down and after explaining our less than favorable experience I was told she would offer a discount but could not reference what she would be able to do, I then received an email yesterday and no follow up phone call as promised with a measly 20% discount on the room situation.... Coming from working in the hospitality industry for over 8 year on operations and starts up I am appalled at the continued frustration at the level of quality lacking in your hotel that we resided. With this I am requesting a full refund for the stay. Please feel free to contact me at 850-321-0501 Sharla

Microtel Inn & Suites by Wyndham Clarion, reservation for 5 days (Sun Apr 14, to Fri Apr 19, 2019), prepaid through Priceline.com (Trip #17433313340). I could not check in on 14th due to bad weather. When arrived on 15th Apr to check in, I was told that my reservation was sold to someone else and I didn't get the refund either. However, I had no choice but to make another reservation for 15th to 19th Apr, which I prepaid again through Priceline.com (Trip # 17690452289). The management told me to contact Priceline for refund, when I contacted them, they said the payment has already been made to Microtel. When Priceline tried multiple times for the refund from Microtel, the management has refused to refund the rent for 4 days. Can someone please look into this matter and make a fair settlement, since I am a student and a regular Microtel customer.

the hotel clerk Uriah H. at wyndham grand pittsburgh will not return ny $100 cash incidental hold very unprofessional customer service will never stay there again!! contacting corporate offices to file a complaint with the president

I stayed at your Travelodge by Wyndham in North Phoenix AZ on Friday April, 26 2019. The address is 2735 W. Sweetwater Ave. Bldg A, Phoenix, AZ 85028I was coming in for my Graduation at Grand Canyon Univ. When we (4 of us) got to the motel, we had only 2 towels, NO wash clothes, toilet seat was not tighten down, air conditioner was very loud and made noises all night, hair dryer had no back and my hair got caught in the fan blade, caulk was coming off tube in a large piece, etc.. I called 2 times Friday night for towels and never received them. Saturday morning I went to get towels and again was told that they didn't have any until housekeeping came in at 10 am. My party needed to be ready by 11 am! We had to share towels with each other to get ready. I asked for money back because we had reservations for two nights. When we left, they gave us a card to call for the manager; however, no one answered the phone. We tried 6 times and at different times of the day. It was bad that we stayed at a different hotel on Saturday. This hotel kept my money for Saturday night even when they knew they did not do right by their customers. I have stayed a several of your hotels over the years, but this experience has made me not want to stay at one of your hotels ever again!

I have currently called the hotel 15+ times, starting March 28, the day we LEFT the hotel. I think it is a disservice that we needed to go through ilostmystuff.com. We lost valuable time and I have invested HOURS in trying to get this suit back. Currently I have been told that is is being investigated. I have been waiting over a month and communication is poor. On April 24 I requested the hotel manager call me back. No phone call was returned. I would just like to be compensated at this point for the $60 bathing suit. We paid a lot of $$$ for our hotel stay and that includes paying for good costumer service.
Julie Salski, 847-652-7924

See prior complain information below:
#Hello Julie,

Thank you for bringing this to our attention. Please know, we truly value our guests and their feedback.

Rest assured, we have shared your experience with the property management and filed a concern on your behalf. Please look forward to hearing from the property management team within one week. Your reference number is 4197497. We will continue to monitor your concern to ensure a proper resolution.

We sincerely appreciate your choice of Wyndham New Orleans for your lodging needs. Thank you for allowing us the opportunity to address your concerns.

Richardson
Customer Care
Wyndham Hotels & Resorts, Inc.

--Original Message--
From: donotreply@wyndham.com
Date: 04/08/2019 11:46 AM
To: internet.customerservice@wyndham.com
Subject: WHG RESERVATIONS

Topic : General contact message
Brand ID : WHG
First Name : Julie
Last Name : Salski
Address 1 : 1342 Kettering Rd.
Address 2 :
City : Mundelein
State / Province : IL
Zip/Postal Code :
Country : US
Contact Phone : 8476527924
Email Address : brodynmickey@att.net
Date of Stay : 3/24/2019
Hotel Name : Wyndham New Orleans French Quarter
Hotel Location or Address : Wyndham New Orleans French Quarter
Your Feedback : Very disappointed in costumer service post our March stay. My daughter left her bathing suit drying in the shower. I contacted the hotel immediately after leaving in order to retrieve the suit, The hotel indicated I needed to fill out a form online. I did so and have contacted the hotel with 8+ times with phone calls. They say that they have the suit and will call me back (they haven't). It is a $60+ suit. I offered to pay shipping.

Third stop @ Motel 6, Belden, MS. Arrived 5 PM, no desk clerk, waited over 10 minutes - found here outside visiting w/friend. No internet - clerk promised to contact provider & keep us updated.....no follow-up from clerk. Sheets were too small for the bed, could not stay in place. Toilet spontaneously flushed throughout the night. Trash bins full to overflowing - unable to dispose of carry out containers. Appears owner/management is not watching closely.

Checked in at 3pm didn't got the room right away. Got to the room at 645pm bed was not made white stuff on the mirror and bathroom walls dirty dishes and stove. My girlfriend laid down cause she was not feeling well. Front desk offered to Clean the room when I told her about girlfriend laying down so I refused the cleaning I told her to make it up another way and she told me she couldn't. Not very happy with my dirty room.

CC. Microtel Inn and Suites, West Chester, Pennsylvania
I recently stayed at the above hotel 11-14th of April 2019. Upon arrival the Front Desk attendant (male) was extremely rude, upon entering the room 308 I found feces on the toilet seat I reported this to the Front Desk with no results. The bathtub drain was clogged at this point with no response from the hotel I purchased cleaning material and gloves and cleaned the tub drain of a large amount of hair which was stopping it up. The next morning we found out that there was no Continental breakfast although this is stated when booked. During the my husband repeatedly talked to the Front attendant who was extremely rude and did not address the problem. On Saturday we left at 9:00 am to go to a horse show which we were down for and returned at 7:00pm to find the room had not been cleaned . Again he went to the Front Desk and complained and again the attendant was rude and stated that the maid was coming in a little while. At this point I wanted to shower and go to bed as I had a long day at the horse show. My husband again went down to the Front Desk and he passed the Cleaning people and asked for some towels and told them not to come to the room at this late hour as my wife was showering. This went on deaf ears as they used their key and were entering the room as I was showering. My husband quickly got them out of the room as it would have been extremely embarrassing. Altogether our group rented 3 rooms. When other members of our group were at the Front Desk they proceeded to try to justify the cleaning incident lying again and stating that the room could not be cleaned because people were in it at which point they were told that indeed we were with them all day so this was not true and that they should apologize to us for the poor treatment. The attendant just made excuses. Wyndom Hotels has always personified a dependable good hotel, this was a disgrace to the name. I believe we are owed a refund for this miserable stay and the staff need retraining on cleaning and customer service.Charles and Alicia Coviello 8 Garden Street, Seymour Conn. 06483, 203-558-2363

There was bed bugs al n my bed i killed one took it to the front desk and he said ok and what you want me to do about it ive been getting chowed alive for 3 days now

So disgusted that Wyndham bought La Quinta. I love La Quinta, they are clean, staff is courteous, dog stay free and the rewards program was good. Now you're charged $20 a night per dog, the rewards program sucks.
Thanks to your new computer program the employees are confused and my card was over charged by $850! I'm supposedly getting out back tomorrow.... I had better.

I avoid Wyndham hotels in general, days inn are some of the dirtiest and most awful hotels I've stay in. I request La Quinta whenever possible, then my second choice is a choice hotel or Best Western. I never request Wyndham.
They are ruining my favorite hotel chain. I've seen many complaints especially from dog show people that LQ' s are going to lose their business.
Maybe once Wyndham has enough complaints and loss of revenue they'll let LQ' s run themselves like they use to. If they are stupid they will continue on this course and destroy the chain.

I recently booked a room via 3rd party (Expedia) at the Days Inn & Suites located in Cherry Hill, NJ. Unfortunately, when I booked the room, I mistakenly made the reservation for day I booked the room instead of the date that I really needed, which is August 1, 2019. I didn't notice the mistake until slightly after the 24 hour period had passed to cancel or make changes. I was deemed a "no show" and my funds were taken.

I contacted the 3rd party (Expedia) immediately after discovering the mistake. They in-turn contacted the hotel to advocate on my behalf. To no avail, the hotel management denied my request to switch the date from April 22, 2019 to August 1, 2019. Although it was clear that I had made a mistake in booking, the hotel felt it was more important to redeem the funds as opposed to providing a great customer experience and maintaining a great relationship with me as a consumer. This is VERY unfortunate. Not only did the hotel lose a customer, the Wyndham family of hotels have now lost a customer. I refuse to bring business directly or indirectly to this chain if THIS is how hard working, loyal consumers are treated.

Respectfully,

Patrick R. Amos Sr.
"Highly Disappointed Consumer"

The room I was in was nasty. Smelled.odor. I stayed 10 mins and went back to check in and gave the receptionist the key back.

MTL 28335 Annoni 4184306 [#1213044] This is my file number from the 17 emails I have had going back and forth with your customer care department. If you can trace back these emails you will see that I have not had a resolution.

Shakopee Mn. Fights, drugs, my life threatened!! Management weak, scared of the live in junkies who work/sell drugs there. This place is the worst hotel experience of my life

Very disappointed. The whole experience was negative. We were told no pressure...wrong. We were promised a breakfast....wrong. The initial staff were poorly dressed and overbearing. The actual presentation was to long. The rooms shown were nice. However the biggest turn off were the sheer number of people looking. I felt sorry for the people who actually vacationed at this location. Having to wait for elevators, then overcrowding the elevators was to much to bear. I have a medical condition and need to walk with a cane and I was pushed up against the wall of the elevator and couldn’t move. It was hot and the staff didn’t seem to care. If you want to impress and make sales the first impression is important. Sloppiness is not a good look.

My husband and i stayed at the days inn in kodiak Tennessee. We had reservations from April 12 thru 17. Well every day we would have to go to the lobby and get more towels and wash clothes. They would just leave 1 towel and 1 wash cloth, no soap would be supplied or shampoo. It was supposed to be a nonsmoking room but smelled just like smoke. We got so tried of going to get the supplies ourself that we left a day early, without a refund on that 1 night. When you go on vacation you would think you would able to relax. Instead we were having to go find towels and other stuff that should be supplied. Really a horrible vacation.

Very dissappointed in your new pet policy at La Quinta Hotels that Wyndham recently took over. Used to stay at La Quinta all of the time when traveling with dogs, because pets were free. As far as I am concerned you are no longer "pet friendly". I believe you should seriously rethink this policy.

Yourvhotel in Murray/SLC Utah. We have filed one complaint and spoke with someone who was supposed to put us on hold. He took out number in case we got disconnected. We did but he never called back.
Thought I would add this to things you might want to know. A drug counselor I am friends with told me this hotel is one of the best know places to buy drugs from. The dealers rent rooms here a deal out of them.
From the people hanging around, and the needles on the ground I believe it’s true.
I really would like to get a refund. If you read my earlier email I’m sure you understand why.
Looking forward to your reply
Karen Beals
801-647-2183

Good day,
I don't usually do things like this but I thought it was best you know what is going on with your hotel. I am currently staying at the Days Inn by Wyndham Orlando Near Millenia Malll in Orlando Florida. This hotel is horrible. Firstly there are bugs inside the room. There is mold in the bathroom which by the way is bad for your health. The room has a fridge but inside in very dirty. They did not provide us with clean sheets or towels nor was the room clean. When I first came in the floor was very very dirty. This is my second night and I am having a horrible experience at Thai location. If the hotel wasn't already paid for I would have stayed else where. The pictures that are shown online is a lie. Please pay attention to this location and upgrade and renovate this hotel. This was not a good day at all I am very uncomfortable. This gets 1 star

GREED! The proper way to transition owners of any establishment is to shut the business down temporarily, orient the newcomers, train staff, employ enough staff and make sure all processes are working/running smoothly! This was not the case here! Wyndham has bought out La Quinta and it is a mess!!! Day 1: We checked in, got upstairs to our room and the door was open. So I creeped in with my two children and made sure all was well. I alerted the front desk clerk, Jaime, and she said it was probably a simple housekeeping mistake. Ok, that's fine. Then, the room! It was ok, but dust was thick on all light fixtures, air conditioner and bathroom ceiling. There is a reason why they don't post any pictures of the bathroom online, because it's terrible! Extremely dated and cracks everywhere! No trash can in the room had a bag in it! I was so disturbed with the bathroom that I sat up until 5am, we checked in around 11:30 pm, and had to talk myself into showering in that bathroom! Day 2: So I finally decided to release my bladder and take a shower. Well, after about 30 seconds of running the shower the tub began to overfill! By the time I finished taking my shower, the water in the tub was up to my mid calf! We left for the day and got back around 8 pm, our door key didn't work and there was a piece of toilet paper hanging on our outside door handle! Disgusting! I went downstairs and got new cards. We went back upstairs to quickly use the restroom before going to dinner and all the lights were on in the room. My daughter turned the door handle to use the bathroom and the door to our bathroom inside our room was LOCKED! LOCKED! WHY?!!!! Again, I called the front desk and I asked for Jaime. She apologized and said it must be housekeeping. She sent the maintenance man with the key and when he finally came to the room, the key he had COULD NOT OPEN THE DOOR!!! OMG! At this point I am furious as my daughter and I are wiggling around! He had to go back downstairs to get another key which took him quite some time to come back to the room. At this point we had decided to just use the restroom once we got to the restaurant. As we are walking out, he comes to unlock the door and unclog the tub. When we returned the tub stayed unclogged for maybe the first 2 minutes of our shower and once again the water rose. Day 3: We leave for the entire day and as we were leaving, we saw housekeeping cleaning rooms on our floor. When we returned to our room Sunday night, it had never been clean! Everything was exactly how we left it! We didn't have towels, trash bags, toilet paper nor clean linen!! I called downstairs boiling at this point. I spoke to Jaime again and she said housekeeping put in notes that they cleaned our room!!!! LIES!!!! Jaime accommodated us as best as she could. The only reason we did not leave is because it's festival season in New Orleans and there were no doubles available in the city that didn't cost less than $500/night! The best thing and the only thing great about this hotel is Jaime! I would advise anyone to stay far far away!!! Oh and that's not it! Before we checked out this Morning, my husband checked his account. They charged his card THREE times for different amounts!!! THREE! So here again, we went downstairs and Jaime was not there. The lady at the front desk didn't have a clue of how to handle our situation. We also never received a receipt from checking out, because she couldn't do it! She also couldn't print it because two people were trying to FIX THE PRINTER!!!! DO NOT STAY HERE! I WILL NEVER STAY AT ANY WYNDHAM/LA QUINTA PROPERTIES EVER! Note to corporate: Stop being Greedy for money and close your business temporarily to get it operating properly! PERIOD!

I have contacted Wyndham customer service three times in a month to resolve my issue and NO ONE contacted me back. There was a USED CONDOM in my room, trash on the floor, childrens clothing and a toy, and DRUGS; which we turned in to the police. We reserved a room for two nights and cut our trip short because I was NOT going to keep my two little kids in the NASTY hotel. What if my kids had found the drugs before my husband or I did?? Or the used condom?! The lock on the door was broken, holes in the door in the bathroom, and the toilet was FILTHY. THREE SEPARATE time I have tried to directly contact Wyndam to resolve this; all of which I get a generic "someone will be in touch with you within a week." Zero responses, through calling, emailing, and facebook. HORRIBLE.

This motel was a complete disaster. The first room they gave us had dead bugs smashed on the walls. The TV didn't work. You could only get one channel. There was no WiFi. My daughter has an assignment to complete online. She was unable to complete it because there was no WiFi. The telephones didn't work. They weren't even plugged in. when I did plug them in I still didn't get a dial tone or anything. I went to the front desk and told the clerk the problems that I was having. The only thing she said is that there was nothing that she could do. I requested a refund because I wanted to go somewhere else. Of course she couldn't do that either. First she said because it was a third party reservation. I asked her if it wasn't a third party reservations could she do it she said no. I would have to wait for the Manager/Owner. When I expressed my concerns traveling from out-of-town and no working phone system she basically didn't care. I am just not understanding whey there was nothing she could do to accommodate us. The wash rags were dingy. The bed spreads were dirty. The bathroom floor was filthy. NEVER AGAIN. I would like a refund. thanks :(

Platinum member.
do not see all my future reservations on web site
called twice. first time explained problem and then got disconnected.
called back explained problem again. could not get satisfaction from rep. asked to speak to supervisor. put on hold for 15 mins. then told a supervisor was not available. asked to have one call me back. told that was not possible because the call center could not do outgoing calls. ? ?
your customer service is seriously lacking.

can someone please call me back.. you have phone information from my membership in rewards.

thank you

First of all 100 words or less to discribe our stay will be difficult as there were so many issues. Room was dirty, stained sheets, lamp shade stained, no shower curtain which we had to ask for and the one we got was stained, curtains stained and torn. Air conditioner was so loud we couldn’t keep it running ( I did take video of the sound) room was not nice at all. Bathroom was just as bad. All for $130 for one night. Pretty pricey for an out dated dirty place. My husband and I stay at you facilities often when we travel. Never have I encountered such awful accommodations. We will never stay at the Baymont in Peoria Illinois again.

Worst experience ever!! We drive cross country and always stay at these locations. Truck broke down so we got a room. First night there they rented our room out so we shocked when someone entered our room at 12am, front office acted like no big deal, second night 2:41 am police banged on our door looking for someone else, Again front office acted like no big deal, 3rd floor smelled so strong of marijuana made us sick, never cleaned our room, had to go get towels every night, hallways were filthy, staff was rude and inconsiderate.. Again front office didn’t care. We told them about all this every day gave slight discount and said this never happens! After spending $6000 to fix truck this just put the icing on the cake.

I'd like to start off by saying I am not one to complain normally, but my experience at Days Inn in Port Huron was by far one of the worst experiences I've ever had. First off the room was horrible the toilet ran non stop, the tub didn't drain at all, the sink was falling apart literally, the tub was dirty, there was trash sitting outside my door for 2days before being cleaned up, the a/c filters were horrible (I cleaned them myself), the parking lot had trash and cigarette butts all over it, every outside trash container was overflowing with trash. There was clear cut discrimination on my wife and I, when my wife went to the desk to get a new key card for the door the front desk informed us that after already 3 days staying there apparently everyone staying would need to provide their identification cards( which is fine but their foul attitudes towards us as if we knew this and were trying to hid something or someone for that matter was the issue), as asked we provided our license for all occupations. Then as the neighbors came n left repeatedly and very loudly I wondered if they also were asked the same expectation so I asked and they were clueless about that requirement. I do not understand why me and my wife who have been quiet and respectful was asked with such ignorance but not the loud younger crowd of people, made no sense to me, I figured if this was a rule for everyine then why isn't everyone being asked these things?? Not to mention they were younger and we will say loud all hours of the night. I spent over $340 and just know it will be my very last time ever! Very DISSATISFIED!

I was informed that I am on the "Do Not Rent" list at 2 Laquinta hotels in the Naples/Bonita Springs, Fl locations!!! All locations within a 20 mile radius!!!! One, I have never even been to! There NEVER was any problem with ME! The problem was with my travel companion at the time who was too intoxicated, but left the property when asked to I WAS NOT INVOLVED AT ALL! YET I AM BANNED! I HAVE A DIAMOND MEMBERSHIP- MY ACCOUNT ONLY! Now a 3rd Laquinta, at the Ft myers Airport location is doing the same thing to ME! THIS PERSON DOES NOT TRAVEL WITH ME ANY LONGER, YET, I AM BEING "BANNED" FOR NOTHING I DID AT ALL!!! THIS IS NOT FAIR TO ME! Laquinta is my favourite hotels and I bring my small dog with me.The 1st incident started last Year at the Bonita Springs fl location, and Mgr. RANDY CHARRAN, has escalated this issue with another Laquinta, though I have NEVER STAYED THERE! His Assistant Mgr, ROOPA told me after spending money and staying for 8 nights that I could not stay any longer, I was THERE BY MYSELF WITH MY DOG, ONLY! This is a very unfair policy to ban ME, WHEN I HAVE DONE NOTHING WRONG AT ALL! I need to speak to someone concerning this awful issue, especially Randy Charran, who started this TERRIBLE gossip about ME! I had spent thousands of dollars at his location in Bonita Springs, Fl. This is prejudicial against ME! Please contact me at : 239.465.7578 or email: frushourkaren@gmail.com Thank you. Karen Frushour

When I arrived at the Viva Wyndham Fortuna Beach in Freeport, Grand Bahama, it was too early to check into the rooms. I could do a pre-check, then wait until the room was available, which is normal. The busboy took my luggage and showed me where all early arrivals' luggage was being housed until we could all check in -- all luggage was placed in a large open room that was the resort's open-air theater (there was a stage at one end where some kids were practicing some routine). It was not closed off to guests as guest's were open to walk through. My luggage, nor anyone else's, was not tagged, and all were placed in this room with over a hundred other pieces of luggage from other early arrivals. I asked if they're tagged and how staff knows whose is whose. I was told that when my room was ready to just come in and grab my luggage. So, basically, all luggage was available for anyone to grab should they feel the need to do so. Until I was able to check in, I continually would look in and make sure my luggage was still there and untouched, which it was until I got my room.

After checking in, I didn't realize I had a 2nd floor room. There isn't an elevator, which I didn't realize. I'm 54, out of shape, traveling alone, and have 3 pieces of luggage - one of which has my diving gear so it is quite heavy - my sole purpose for this trip is to complete my Advanced Open Water Divers Certificate through the resorts' dive shop. The front desk didn't ask if I needed help with my luggage and no one outside of the front desk offered to assist, either. I tried getting my luggage up the stairs but was having a very difficult time. One of the cleaning ladies, bless her soul, saw me and came to give me a hand. With her help I was finally able to get my belongings upstairs.

From this point on, it was just a disaster, one after another. My room was far inferior than shown in the website. In fact, it reminded me of low budget, hole-in-the-wall motels that run $20/night.

There was a significant amount of mold and mildew under the bathroom sink.

The bathroom mirror had flaking all along the bottom.

The overhead air vent was completely full of flaking paint, mold and mildew.

In the closet, the ironing-board, the ironing-board hook and the clothes hangers were all rusted and dirty.

((As far as the mold and mildew goes -- yes, this is a hot and humid environment, but that doesn't excuse it -- I'm happy to show you photos of the same items (i.e. vents, mirror, etc) in a different resort on the same island that are free and clear of mold, mildew, rust, etc.))

There was some unattended-to stain on the floor next to the bed.

Some child prior to my arrival had decided to decorate one of the outlets and wall with a marker.

The lock on the door to the adjoining room was missing a screw, and the only screw holding it in place was loose thus making the deadbolt lock insecure.

The phone was missing the label insert. When I tried to contact the front desk, I tried "0" since there wasn't anything labeled nor info available on what to dial, but no one answered. After I walked back to the front desk - since I couldn't reach them via phone - I found out the number to the front desk was 6002.

My room was nearly void of furniture. Not one chair available in the room. One counter and one small table. No dresser, no desk and no chair as shown in the website. This happened to be a working vacation for me -- there was no where I could set up my computer.

There were two cheap plastic chairs out on the patio I suppose I could have brought one in and used it when I needed to work.

Look, I'm not unreasonable. I work in hospitality as a registration website designer for a meeting planner agency out of Los Angeles that takes care of corporate conventions and incentive trips, but I do expect a room to resemble what is shown on the website. It may not match exactly, perhaps different furniture, but I do expect it to equal the quality as shown on its website.

My room was nothing like the website.

Then came dinner........

I understand it's an all-inclusive resort. I've stayed at them before. But I have always been able to take food from the buffet back to my room via a carry-out box. This resort did not allow that so I went to guest services to explain my unique situation.

I have undergone three oral surgeries and bone grafts reconstructing my upper jaw in prep for permanent dental implants. It's been a year-long deal and nearly done. At this time I am wearing cosmetic dentures - that means for looks-only. I am unable to eat with them in. It has to do with the hardware and posts in my mouth at the moment. Due to this situation, I will not eat in public. It's embarrassing plus it takes me a very long time to eat as I have to basically pull apart my food into very small bites. It normally takes me over an hour.

I want privacy when eating. Let me rephrase this -- I will not eat in public right now. It is not a pretty site to watch and I sure don't want to be the dining rooms' entertainment - which I'm sure many would find the way I have to eat to be a bit repulsive.

So I spend nearly 30 minutes at guest services explaining my situation, which they eventually approve and enter in a lot of information into the computer. What all they put in there is beyond me -- it was a good 10-15 minutes of typing. Guest services instructed me to simply let the greeter/seater know my situation when I enter into the buffet.

So I do......

And I'm told no one can take food back to their room. So I go through a five-minute explanation of my situation, that I went through guest services' and was approved to take food back to my room. Finally the greeter acquiesced and told me to go ahead and get a plate of food then ask one of the chefs to box it for me.

So I do......

Just as with the greeter/seater, the chef tells me that I (all guests) cannot take food back to their room. So, again, I explain my situation. Initially she didn't appear that should was going to box up my food for me. By this time I'm very tired, hungry and just want to get back to my room. I'm near tears. She also finally acquiesces and gets a to-go box for me. Finally.... food.

Then on the way back to the room, I am stopped by a couple different guests asking how I was able to get a to-go box as they'd been denied. They were polite and it was an honest question - I probably would have done the same if in their shoes. I explained it is due to medical needs and they understood.

This ordeal for dinner was one I did not want to go through every single time I wanted to eat. The staff is large and chances are slim I would have the same staff every time I go to eat, so that meant it was an ordeal I would have to continually go through each and every time I wanted to eat. Plus I didn't want to be stopped by guests all the time. And you know that some of them would then go up to guest services saying they saw me taking food to-go and that they have their own medical reasons to do so (which really is not my problem).

Between the condition of the room and the issues with taking my food back to the room, I knew I would not be able to stay at this resort. I don't care if I was given a penthouse or honeymoon suite. I was absolutely miserable that night. But I had bought a dive/room package as my reason for staying at the Viva Wyndham Fortuna Beach was to get my Advanced Open-Water Divers Certificate. I was bound to it plus the dive shop is for hotel guests only.

So I decided to get a room at a different resort and would take a cab back and forth each day I went diving. There was no way I was going to stay in that room or at that hotel. I just kept my diving gear in my Wyndham room so I wouldn't have to tote it back and forth each time.

The last "straw", so to speak, was the "clean" towel I was given on the last day I went diving. Please see the photo I included. I didn't realize it until after I unfolded it on the boat after I finished diving. It was disgusting. Looked like it had been used to clean one's posterior instead of using toilet paper.

The hotel I ended up staying at was the Grand Lucayan Lighthouse Pointe, which is a much more upscale resort (I knew the Wyndham would not be this upscale, but I didn't expect it to be so bad). I did not opt for their all-inclusive option simply due to my eating needs, which is primarily room service which isn't included in the all-inclusive rate. The Lighthouse Pointe did tell me that even if I did purchase the all-inclusive stay, I would still have been able to take food back to my room.

I ended up finishing my diving course on Thursday, April 11, 2019, so I didn't need my Wyndham room any longer and checked out early. I was booked to stay until Saturday, April 13. The front desk refused to refund me the last two nights I did not use.

I did talk to guest services (Tiffany and "Chi Chi") extensively on Sunday (the day after I arrived) about my room and dining situations. They were understanding and wanted to see if there was a more suitable room available to move me into. However, the big problem was dining, and there was no solution they could provide for that. I did not want to go through that same ordeal every time I wanted to eat, and chances are I would have to most of the time due to not having the same staff working each time. Plus, the staff cannot stop guest's from asking me how I managed to get a box of food to go.

I made a reservation for your hotel in Duluth, Atlanta this past Tuesday. When I entered the hotel I checked in not knowing the condition of the room I was about to walk into. I walked into a room where the bathroom was completely molded, holes in the walls, and an awful smell of mold and just disgust. I wouldn't expect anyone to stay in those conditions. Not to mention a woman clearly on drugs followed me to my room, which is embarrassing the hotel would even allow a woman in that state to check into a hotel, knowing what was clearly going down in that hotel room she was in, I mean anyone would have made that assumption and been right. When I went to check out and ask for a refund a man was yelling at the front desk because he was so sketched out by other customers staying there to immediately be moved to a room where he could watch his car from the window the whole night. When I asked for my refund the front desk told me since I booked through Expedia that there was no option for a refund, but contrary to this when I contacted Expedia they said that the restrictions of their refund process change with each hotel and with that particular hotel it was clearly written on their website that this issue was to the discretion of the hotel to offer a refund or not. Expedia even called the manager of the hotel yesterday and argued the same argument that the hotel was in terrible conditions that a resident should not have to pay, yet the manager still fought back and denied the refund once again. I work in customer service for a large coorperation and our customer service department would absolutely have handled this situation differently, this was completely just taking advantage of a customer to make an extra buck . I was in the hotel a total amount of time of an hour and in no way should have paid for a night there that I did not even sleep in. Thankfully, the Marriot across the street treated me completely different after I explained what had happened with my car breaking down, not knowing where I was, and that it was actually my boyfriends birthday traveling back from Atlanta where I had a business education meeting. Wyndham needs to completely revisit how they treat customers and run their hotels, there's a reason their rating is only 1-star.

I used my Bank of America Visa Debit cars to make a reservation with Howard Johnson Hotel in Pico Rivera, California through Priceline.com for Monday 04/08/2019, and the following happened , and believe it or not it is still ongoing. I will do my best to be brief, but a lot did happen. This was my first time doing business with HJ. Because space is limited here, this report can not be viewed as a full and complete report of what happened to me. Please be advised that Wyndham is not the only entity that required an incident report from me.

1. I arrived early Monday morning around 9am asking a female staff at the front desk if I could check in early, and I would be more than happy to pay a fee for early check in if it is required. They told me that there is no-exception to the universal check in policy, and I was made to wait for more than 7 hrs before I was allowed to check in, even though I personally witnessed the same rule did not apply to other guests that day. I was completely singled out.
2. I have photos and video evidence as proof that I was being watched and surveillance the entire time I was there.
3. Staff fabricated fake evidence and had me accused of property damage, and as a result the $100 deposit was not refunded. I asked her to show me the evidence. She left me with another female staff and came back about 5 mins later and showed me two photos of a small brown stains, one on a white sheet and one on a bed cover. She said they were oil stains, even though I didn’t have any types of oil product with me, let alone a brown decal-like color oil. I asked her to send me a copy of the photo evidence via email to which she refused and started to became verbally aggressive. I left the front desk and went to find the cleaning lady and asked her to let me back in the room to inspect any evidence that was used against me, the same female front desk staff ran out after me and ordered the cleaning to not give me access to the room to inspect the evidence.
4. She gave me a yellow sticky note and told to contact the owner of the hotel though a number and an email address written on it. I called that number numerous of times and I have received a call back.
5. All the front desk staff do not wear a name tag. Everybody, including the cleaning staff know them as “the lady at the front desk”. They do not give out their legal names or shift schedule, they are almost completely anonymous. I saw at least 6 different faces, all female, 2 East Indian and the rest Latin/Hispanic.
6. A Latin male in his early 40’s was used in a plot to steal $100 from me in my room, and they succeeded. They also used him to give me rat poison thinking that I would use it as a drug to get high and then that would kill me. They did not succeed.
7. One of truckers they allowed to park in the parking lot whom did not have a room stole my jacket, and when I asked for help because they know him, they simply told me they couldn’t help me.

8. I have been, again, gang stalked by seemingly random people and drones. Their people are still following me around as I am writing this report to you.

Contact me at+19498772652 if need to get a hold of me.

Days inn in wildwood Florida don’t care about there guest or employees a guest tried to offer me money for sex and other famales told the housekeeper supervisor Arron what the guess did she refuse to do anything about it told the manager David he did nothing about it told them they putting people lives in danger had a girl running from the motel because the same man stocking her Wildwood Days inn need be under investigation someone going get hurt

1. Room smelled badly.
2. Television did not work, with and without remote
3. Telephone did not work.
4. Caked urine around toilet, dirty bathroom.
We paid $237 for this disgusting room. Their response was “we are updating, new owners. This was Days Inn Wyndham in Bristol, VA. We will not be staying at another Wyndham property and will not recommend it. Not worth what we paid.

After visiting the Baymont by Wyndham, an independently owned location, on Scott Futrell Drive, Charlotte, NC it is obvious that the corporate management of Baymont by Windham is not routinely inspecting their franchisees to ensure they are living up to the standards expected of a franchisee. First sign of disaster, We got out of our car to check in and observed two people on the property using illegal drugs. We should have got back in our car and left immediately but thought local management can not control every situation. We checked in and the manager on duty informed us of a 50 security deposit, refunded once the room was inspected upon our departure and that is reasonable. We received 2 room keys and proceeded to the room. The keys didn’t work so back to the front desk where the manager took us back to our room. He inserted the key and forcefully kicked the door until it opened because “sometimes they stick.” The second sign! The third sign was when my niece started screaming because there were ants crawling in the lamp table between the beds where she had just put her hoagie that she was going to have for dinner. The fourth sign: When our shoes were sticking to the carpet in the room which was worn and dirty upon closer inspection. The fifth and final sign or straw, take your pick was when we discovered bed bugs. I went to the front desk, informed the manager we would be leaving immediately and was told the room fee was non-refundable and not only non-refundable but he double charged me for the security deposit, total of 100 dollars. I called the next day, spoke to the day manager and was informed to call back in 3 Days to speak to the “general “ manager!
Moral of the story: AVOID BAYMONT BY WYNDHAM WHETHER CORPORATELY OWNED OR OWN AS A FRANCHISE BECAUSE IT IS CLEAR IF THEY DON’T CARE ABOUT THEIR NAME AND STANDARDS BY FRANCHISEES THET PROBABLY DON’T CARE ABOUT THE CORPORATE LOCATIONS EITHER!

I have no complaint with Wyndham but with WorldMark. As a Wyndham owner for over 20 plus years, since Fairfield days it is unacceptable that when we utilize WorldMark stays we have to pay for Internet. No where else do we have to pay for internet. I pay approximately $5000 a year in maintenance fees. That said paying for internet really upsets me and I hope corporate rectified this.

I tried to book La Quinta 7 days in advance 04/ 03 to save $$'s for 04/10. Needed Membership # to save $$'s and book 7 days in advance.. I was told online I already had a membership with you. Even though I gave your web site my email and telephone # I was not given my membership #. Your customer service did not help me find my membership # on 04/04. Had to take cheaper hotel because I could not use my membership # to book in advance or get a 10% reduction for La Quinta. I booked with Microtel. Your reservation site refused my Canadian Postal code for my Florence SC reservation. I had to give my Florida postal code. I switched points from La Quinta Gold in December. My points are GONE ! Your Customer Service should have helped me instead of passing me off to reservations. Reservations would not give me the price I saw online 04/03 or help me in any way.
I want my La Quinta points back. Your web site needs fixing and your Customer Service numbers do not answer after 20 minutes wait and your agents cannot do their job.

To Whom It May Concern:
Our Family was a guest in your Super 8 hotel in Kokomo Indiana. on 2/7/19 and 2/8/19
We were displaced by a tree falling on our power lines and taking the power box off the house.
My mother Gamelia Tinder is in a wheel chair and has a few personal issues.Great care was taken
as not to mess up any bed sheets. All bedding was gathered and left for the housekeeper.
My mother was made to feel uncomfortable. The manager told his wife to tell us that we could stay the second
night because we had already paid, but would have to make other arrangements at another hotel.Even though
I assured her that everything was taken care of. This is very upsetting to have to find another hotel at the last
minute along with dealing with getting power restored at our home. Upon moving to another my mother ended
up in the hospital, due to the stress .In the future we will not be staying at this hotel. we moved to another of your
hotels, the LaQuinta where we were made to feel at home and a very helpful staff.
Thank you for reviewing my complaint.

Rhonda Chapman
Rchapman3333@aol.com

The motel itself was in poor condition with a big sand pile just to the left of the front door and a shed door across from front door left open. Electrical wires were hanging noticeably on the outside of the building. The stairs needed to be repainted. The room was not clean and one of the beds was not made properly the second day. Only one out of 3 cleaning ladies after we had started up the stairs a second time offered to help with the last suitcase. . We had been told we would have help going up the stairs with our luggage on the phone. I am 72 and I definitely could have used help as was promised. This Wyndham hotel was at 17299 S I-20 Hwy 19 in Canton Texas. It was definitely not worth the $289.28 we paid for 2 nights starting March 29, 2019. I would appreciate you checking into this situation and I would appreciate a credit for this substandard Wyndham hotel. I do have pictures if you want to see them.
Thank you in advance,
Elaine Rubidoux
20534 Brooking Rd
Killeen, TX 76542
254-793-9419
254-319-1165

I stayed at Wyndham Tulsa Oklahoma on March 30, 2019 - March 31, 2019. There were severe issues going on with the pool. All of my kids were up vomiting Saturday night and coughing and sneezing etc.. We stayed in room 730. We went swimming at the pool for 30 minutes and had to get out because I had 4 kids who’s eyes were swelling and sneezing and a bad cough. I had to follow up with their doctor because it has not gotten any better. My youngest who is 3 years old was up vomiting and coughing all night Saturday night. I have pictures on my phone of the water and all the kids being sick and I talked to a few parents that were in there at the same time and their kids were all sick as well. I would like something done about the situation. I talked to the GM and he has not been helpful for anything. It was on the local news that The health department had shut down the pool but the general manager had emailed me back and said that the health department came out and said the pool was safe so there was nothing he could do. Then 30 minutes following the email is when the news came on and said it had been shut down by the health department.

To whom it may concern,

I have taken my time to send this email because I wanted to remove my emotions and take time to process what happened to me and my family. I would like to detail the events of what occurred over the last month with planning our children's 6th and 7th birthday party. First, allow me to say that our children deserve the world and as hard working parents we vowed to give them as much of it as we can. Our children worked very hard in school and have demonstrated model behavior consistently during the school year and we felt as parents that they earned themselves a birthday party. Our children requested a pool party/slumber party so that is what we set out to give them. After previously visiting your hotel, they loved it so much that they requested to have their birthday party at this location. With that being said, we contacted your establishment several times to make sure our request could be accommodated. We were meticulous and transparent about our request and were assured several times by several different people that we would be accommodated and that your company wanted our business. With that being said, lets recap the events.

On February 23 at 7:48pm, I called the Microtel in North Canton at the phone number 330-461-9542 and spoke with a gentleman. I did not get his name, which was a mishap on my end, but he was very accommodating and easy to speak with so I was assured things would be taken care of. I spoke with him regarding the adjoining rooms we would need for our reservation on March 30th and also about the use of the pool area for a party. I was told "no problem" and he said he would make a note on the reservation once it is booked because I was planning to book through Expedia. My questions were answered and we ended the phone call. Again on March 8 at 11:54am, I called the same number above to verify that everything was the same and had not changed since I spoke with the gentleman on 2/23. A young lady answered this time and we reviewed the reservation, verified the adjoining rooms and the use of the pool area for a party. Again, I was told "no problem" and "that will be fine". I was satisfied with that answer and we ended the phone call. On March 27 at 10:36am, I called to make sure we could have early check-in around 1pm so that we could set up for our party. I also asked how many tables were in the pool area. She said she was unsure because they had just done some remodeling and she hadn't been down there recently. The young lady who answered the phone, again, was very accommodating and said that early check-in would be fine.

Fast forward to March 30th around 1pm. My eldest daughter (24) and I arrived at the hotel to complete our check-in process. Kaffrin was at the desk and she was having an issue checking us in because I had booked through Expedia. Kaffrin called you (Maria), the manager on the phone to assist her in checking us in. While she was on the phone (her cell phone), she walked me down to the pool area so I could see the set up. I noticed there were only 2 round tables down there and after getting checked in, I asked Kaffrin if it was possible to get more tables in the pool area. She stated the maintenance staff had already left for the day and she would do what she could.

My daughter and I began bringing items into the hotel and placed them in our rooms (322 and 324). We then left to go to a few stores to get the rest of our supplies as guests were scheduled to start arriving between 2:30 and 3pm. We returned to the hotel around 2:15pm and I began setting up the pool area. As our guest started arriving, they were directed to the pool area or our room. Never was there an issue with our guest entering the property. In total, there ended up being 23 children with swimming attire in the pool, 2 children were not swimming, and 23 adults (parents/guardians) present.

About half-way through the party, an unidentified man came in and started screaming at the top of his lungs at the children in the pool, stating "Everybody get out right now!!! Everyone needs to leave!!! Everybody get out right now!!!" in a very intimidating and threatening manner. The children and the adults were very fearful because he did not identify himself and was very verbally aggressive. My husband proceeded to escort the man out into the hallway. Later I found out that my husband had asked him to identify himself 3 times before he finally said he was an assistant manager. My husband asked him to apologize to all of our children and the families for scaring them, but he refused and said he called the police.

After my husband and the man left, I had all the children come over so we could sing "Happy Birthday" and open presents because they all seemed pretty upset and traumatized. I was trying to lighten the mood as best I could. The children, all under the age of 10, sang and watched my kids open presents as the adults were attempting to understand the situation. During this time, a police officer stepped into the pool area and right back out. I went over to speak with him and tried to explain the situation. He directed me to the front desk where my husband and a couple of the dads present were speaking with the police, the front desk clerk, and the man who entered the party unidentified. I was then told by the police that we needed to leave the premises immediately.

I then went back downstairs and explained to the parents what was happening. One of the parents went upstairs to speak with the front desk to see if she could help remedy the problem. She offered to book a block of 50 rooms if the problem was that there were too many non-paying guest. They refused her business. She asked again if they were refusing her business and they said yes, they would not allow her to book rooms, "we want you to get out." She was then told that the issue was that is was too loud. At this point, we the paying customers still had not been given a valid reason why we had to leave.

As the children and their parents walked up to the lobby area, they were escorted by 5 police officers out of the building. We then cleared out the rooms as we had decorated for their sleepover. The police officers were very nice, even offered to find another hotel for us to continue our party. But, our children and the children at the party, along with the parents, were very upset and traumatized by these events they decided it was best to go home. I'm sure they will be sharing their concerns as well.

Berating and threatening people with hostility is never acceptable in any situation. The police were called before we were given the option to voluntarily leave. Through my investigation over the last few days, I have found out the man who came in yelling is the Assistant Manager, Akash Patel, and the desk clerk working was Cassandra. When we requested a refund, we were told they would not be refunding our money. Also, when we asked to speak to the manager, Mr. Patel refused to call her, stating we can speak with her on Monday.

Some of the parents felt this was motivated by discrimination. When examining all the details of the situation, namely the fact that the reason for the forced police eviction was "noise" when all the parents who were present can and will attest, there was absolutely no audible sound coming from the pool area anywhere else in the building due to the concrete reinforced construction. Also the refusal of business (50 rooms) indicates that there was an "issue of preference" that is apparently more than your bottom line. Along with the fact that there was never a reason to given to us (the paying customer) directly as to why we were asked to leave, this situation reeks of discrimination as stated by some parents in attendance.

I am sending this to alert you to the deplorable actions of Mr. Patel and the way he handled our family, our children, and our guests. As parents who are trying to raise our children to be positive people in a world already full of bias and hate, it is absolutely heart wrenching and disgusting that we have to have the grueling conversation with them about why they and all of their friends were treated this way at the ages 6 and 7. We have to explain why someone, whom they did not know, felt they had the right to yell, intimidate and berate them when all they were doing was having fun with their friends. We have to explain to them how to deal with the stigma and embarrassment that they will most likely encounter when they return to school and they are asked about how their birthday party turned out, and they have to explain to everyone why 6 police officers were called to cancel their birthday party and evict them from the hotel... Again at the ages of 6 and 7.

This message is sent to Maria, the manager of the facility, and Wyndham customer service. There has been a formal complaint filed with customer service. The reference number, 4191667, is listed in the subject line. I will be sending a separate email with pictures we took right before we exited the property. We appreciate you attention in this matter and we look forward to hearing back from you in the very near future.

Sincerely,
Melita Polk

Hello I've been waiting on a refund I was suppose to get. And still have not received it yet.
Case# 4139983

Site# 29598

Had a terrible experience with a LaQuinta/Wyndham and then an even worse experience with their customer service department. After 45 minutes and 6 different people I did not get an answer to a simple question - now La Quinta is part of Wyndham are all their hotels charging a pet fee.
We booked LaQuinta as we do several times a year and we're told we had to pay 40 dollars for our dog now LQ is owned by Wyndham although we had not been told this before our arrival.
The customer care agents I spoke to were all unable to answer my question and on several instances were very rude.
LQ need to make this policy public as it is what sets them apart from other chains. Talking with friends who stay because of their dog policy they will lose a lot of business.

For several days I've tried to get logged into my Wyndham rewards account. OMG. Worst phone customer service in the world. I honestly think one of these people was in the middle of having a stroke or some kind of physical breakdown. No one can come up with a way to LOGIN to the account. So frustrating. Darn you, La Quinta, for selling out to these morons!!

To whom it may concern,
I have been trying to join the Wyndham team, in different capacities, since being laid off from my previous employer in February, 2109. My past experience and strengths come from 30+ years of service in the maintenance field with hands-on Journeyman Millwright certification, as well as, supervisory, planning, and coordination. I have been applying to Wyndham in order to assist with moving Wyndham forward in a safe, prosperous, and profitable manner, yet in 13 minutes from application submittal to rejection, your recruiter knew that I, a 58 year old applicant, didn't have the requirements necessary to perform functions of a maintenance technician. I feel as though my age, although you are an EEO employer, means more than the experience necessary. What my experience also offers in addition to the physical demands, is the knowledge, coaching abilities and training abilities that I possess. I hope you take the time to read my complaint and if nothing else, notify the recruiter that age is NOT to be used as a deterrent for employment. Thank you for the ability to express my dissatisfaction and disappointment with Wyndham and their hiring practices.

We had a free stay from hotels.com. We decided to stay at Wyndham Hamilton Park in Florham Park, NJ as I have held many conferences here and always had a good experience.

I called the hotel to request a room on the 4th floor since we have 2 dogs and the rear exit is readily accessible from this floor. Before I booked with hotels.com, I contacted the hotel to make sure that we could stay in the requested room. The staff member I spoke to on the phone said that she would check with the manager. She came back and told me that the manager was fine with us staying on the 4th floor and they would secure a room as close to the exit as possible.

When we arrived, we were informed that we were required to stay on the 1st floor as this has been designated for pets.

We were assigned room 161 which was the furthest room from the exit. It was also incredibly dirty. Pictures attached.

I am incredibly disappointed in the Wyndham name which has previously provided a beautiful, clean environment.

We had a free stay from hotels.com. We decided to stay at Wyndham Hamilton Park in Florham Park, NJ as I have held many conferences here and always had a good experience.

I called the hotel to request a room on the 4th floor since we have 2 dogs and the rear exit is readily accessible from this floor. Before I booked with hotels.com, I contacted the hotel to make sure that we could stay in the requested room. The staff member I spoke to on the phone said that she would check with the manager. She came back and told me that the manager was fine with us staying on the 4th floor and they would secure a room as close to the exit as possible.

When we arrived, we were informed that we were required to stay on the 1st floor as this has been designated for pets.

We were assigned room 161 which was the furthest room from the exit. It was also incredibly dirty. Pictures attached.

I am incredibly disappointed in the Wyndham name which has previously provided a beautiful, clean environment.

I stayed in the Travel Lodge EAST in Edmonton Alberta on March 20th, 2019 Conformation #84731EC007828, it was by far the worse stay I have ever had, The beds were dirty, hair in the tub, crunchy dirty rugs and bugs in the room. I have pictures of all the above if you need them, I will NEVER stay in this hotel again nor will I recommend it to anyone, I paid 91.00 to stay there and it was not worth half that. I would like something done and not 15% off my next stay cause there wont be a next time.

See attached, very unsatisfied with the customer service and the fact that they would actually back a hotel this disgusting. I have attached a copy of my emails.

In regards to the above noted case I indicated to the person assisting me with my complaint that I would forward some pictures of the hotel and how truly dirty and disgusting it was.

As indicated my husband is not one to complain but after checking the place out further and calling me at work, I told him to get out and I would find him something else. This was booked through our government website, looked fine on the website but when they got there (my husband, daughter and her friend), he was absolutely disgusted.

I will breakdown their adventure and would really suggest your head office looks into this to avoid anyone else having to go through this.

1. Arrived and even the outside looked nothing like the pictures, parking lot was empty and unkept with garbage.
2. Went in the front entrance and even the front doors were not working properly.
3. They felt like they were the only ones there.
4. My kids went straight to the pool with a very brief swim stating even the pool was not well kept and were not comfortable staying in.
5. When they got out they all did a quick walk about.
6. My husband felt like it was a place that housed homeless/unemployed and possible even sex trade/illegal activity.
7. My daughter at one point saw a young girl looking extremely scared being guided by an older scary looking guy.
8. My daughter was feeling quite uncomfortable and scared and asked to leave.
9. My husband advised the room was not well kept, with water damage and very dated.
10. He complained to the front staff and was advised the best they could do is provide them with half back – even though he expressed his concerns and desire to leave.
11. There was different areas that seems to have unfinished work done and just very poorly kept.
12. My husband is not one to complain and was myself telling them to get out when I received texts from my daughter. (I was not with them)
13. He advised that the front staff would not give him his money back and showed them a different room but he was actually scared to stay there did not feel safe nor was he happy with the way the staff treated him, the manager would not even come to speak to him.
14. I called the manager from my work and was advised they were there almost an hour so we would not be reimbursed and he was very rude no matter what I said was not budging.
15. When leaving they only charged my husband $35 after I complained but I do not believe this is sufficient, this hotel should be removed from your choices and I do not understand why headoffice would want to be associated to this place in any way. They really need to make an unannounced trip to see and experience what is happening in that hotel.

I have attached copies of various quick pictures my husband took before leaving. If you require any further information please advise.

Lorna Rees

Trial Coordinator
Ontario Superior Court of Justice
75 Mulcaster St. Rm 412
Barrie On L4M 3P2

Tel: 705-739-6442 Fax: 705-739-6099

www.ontariocourtdates.ca/daily-docket