Wyndham Hotels Complaints Continued... (Page 11)

Hi I am a platinum member and i have not had an issue with Travelodge in el centro, ca. Until my most recent stay. I feel as a platinum member I should have the privileges of benefits . the room that was booked had spots on pillows and bedding. Curtain had appeared to be a blood stain or oil. The bed was sunk in on one side. I wasn't treat as a platinum member and my rewards is what I go on for my travels. I spent my 3000 points plus cash on a room that wasn't up to member benefit.

We were staying in a non smoking with someone next door smoking late at night. Called the front desk and was told nothing could be done.
9240 Park West Blvd
Knoxville TN

I was told I had mild emphysema. I was shocked, I had only had minor breathing problems at times. However I had smoked for 17 years when I was very young and had quit over 38 years ago, when I developed asthma. I always heard your lungs were cleared 5 years after you quit smoking, but they don't tell you the damage is already done! Mild is not mild, I am on oxygen all the time.my son purchased herbal remedy for emphysema from solution health herbal clinic ,which i used for 15 weeks and am totally Emphysema free ,all thanks to solution health herbal clinic, solution health herbal clinic also cure all type of disease in humans life. Contact and visit their website at www.solutionhealthherbalclinic.com , details E-mail: (solutionsherbalclinic@gmail.com)

The Baymont Motel in Murry, Utah is the dirtiest and scariest one I've ever been in. It was filthy and had very scetchy people living in their cars in the back parking lot. Please go on line and read all the reviews. Lights weren't working in the parking lot, hand rails pulled out of the wall in the stairways (safety). The halls and doors are very dirty. Once we got in the room the bathroom wasn't clean and the curtains were gross with stuff on them. The cops showed up for one of the people dealing from their car in the back parking lot. It was someone staying at the motel that called the cops not the owner. Not one picture on the Web sight matched what it's actually like. I wish I would have taken pictures. I can't believe you put your company name on a business like that.

Your call center are the worst I have ever used .You can not hear what ever they are saying then they can not under stand what ever I am saying to them .On trip to florida I was sent 134 miles to my hotel in the rain and at night .That was to be only 14 miles .When I tried to call back I was told that the hotel had my card number and that it was to late to change ..WHY in this world would you send a call to another country to help find a hotel room in the US .They can not understand and do not speak. english . As for using my points .Why waste my time .As for most of your hotels are find but I feel that house keeping could and should step up .My feet got black from walking on the bare floor in one hotel .NOT Good .Shame on you for farming your call out of this country.Most service person on the phone can not help .I just keep calling back until I get someone that can speak and understand english . Christina Wells Cable Ohio

I booked my reservation through Expedia on February 19, 2019 for March 15th 2019 to visit my daughter who is serving in our military based in Newport News Virginia. I have a lot of travel experience considering that I was an airline employee for over 10 years back in my 20's. Therefore, I did consider the Wyndham name sake a reputable hotel. I am also a frequent user of Expedia and other search engines when traveling. This was my first ever visit to Virginia and because this is my daughter's first ever venture away as an adult from her family I thought that it would be nice to visit her and experience the beach location to help ease her stress from being away from home. I thought the beach was ideal to enjoy our stay while in Virginia. Nonetheless, this hotel experience was horrible to say the least. I believe that this hotel at minimum misrepresented itself and even after addressing our concerns I feel that this Howard Johnson by Wyndham hotels showed insensitivity and unconcerned about the safety of their guest.
On March 11, 2019 I received an email from the Howard Johnson stating that BEGINNING March 12, the elevator would not be working.and is being replaced with a brand new elevator. This email was not an issue for me because my wife and I use any means necessary to walk as much as possible. When we visit the grocery store or mall we tend to park furthest from the entrance as a means to unconsciously exercise. Therefore, the email was least bit concerning. We arrived at the hotel I believed around 10pm or thereafter and as we parked our car there was a hotel guest standing in her room while holding the door open smoking a cigarette. My daughter jokingly said to us I hope she doesn't think that is smoking outside the room. We all laughed as we gathered our belongings.
As we approached the elevator there was a sign posted stating the elevator was not operable even though the guest service woman at the desk said the elevator was fixed. Nonetheless, the stairwell was next to the elevator so we proceeded to walk into the stairwell. I immediately noticed that there was no means to secure the stairwell, meaning we did not need our key card to access the stairwell. As we walked up the stairwell there was a loud odor of cigarette smoke which I was upset about because I had to walk up four flights of stairs inhaling cigarette smoke. I told my family that it was really inconsiderate of the smoker and I said it loudly hoping the person heard (smoke smelled fresh and not faint) my concerns thinking they were up the stairs higher than the 4th floor. Our room was number 401 located opposite the elevator and right next to the other stairwell. This later became a problem because it was obvious that other smokers use the stairwell to smoke to stay out of the cold night. It was noticeable because from my room we can hear the door open and close as well as hear the people talking. Once in the room there was an immediate odor we could not describe. It wasn't overbearing but it was noticeable that someone tried to hide a odor from the previous guest. This was still not an issue of great concern. When my daughter entered the bathroom she immediately notice mold above the shower. When I observed the bathroom I took a picture of the mold and said we will talk to the front desk in the morning. We all agreed that we were tired from our long day and closed the door to the bathroom. We agreed that it was too much of a hassle to go back down stairs with all our luggage. There was no guarantee that there was another room available or our room would be better or that it would be closer to the ground level.
At approximately 4am I am awaken by people talking. I initially thought that it was the guest next door that we could hear through the walls. I am obviously not fully awaken but I look at the time and try to go back to sleep. After about 45 minutes I still hear people talking so I tried to call the front desk and no one answered. After about 10 more minutes I tried calling again and still no answer so I decided to just walk down stairs. Once I opened the door there was a couple standing outside our room drinking beer and smoking. I stated to them that I could hear them so they apologized and picked up their 12 pack of beer and walked away. I did not see them go into a room.
At this point I am frustrated especially that no one is answering the phone at the front desk so I immediately went down stairs to complain. When I got to the front desk the door was locked. I am looking inside to see if maybe someone is in there asleep or something so I knock on the door and still no one. As I turn away a gentleman was walking from across the street towards me. I paused and put myself on alert because it is early in the morning and no one is out here. The man walks up to me in plain clothes and asked could he help me, and I didn't respond but, he walks up to the door and unlocks the door. Once I realized that this man who is not wearing a uniform or has a visible I.D. I asked his name which he said it was John. I explained to him that I was woke up by people standing outside my room drinking and talking. And because there was no security devices at the stairs to keep unwanted guest out it was a concern of mine. I had to approach these people not knowing if they were guest or if they would harm me to tell them they were disturbing me. John replies that I should have let him know because he had no problem asking guest to leave because he has done it before. I am angry to say the least at this point because I had been calling the front desk. I go back to my room and when I use the bathroom the toilet doesn't flush. As I am trying to flush the toilet over and over it is visibly noticeable that the toilet seat is worn out. How long does a toilet seat have to be on a toilet before you notice wear marks? Eventually I get the toilet to flush. I take a picture to show the manager in the morning the toilet seat and the mold. Now my wife, daughter, tell me they don't feel safe and the odor is probably because the carpet may have mold in it. Now my family is worried that because of the poor maintenance condition of this hotel the mold issue may be worse than just above the shower. At this point no of us can go back to sleep so I call Expedia and asked them to intervene. Therefore Expedia places me on hold and they said that John can only offer us another room because the manager gets in at 9am.
After calming my family down I suggested that we wait to hear from the manager. At 9am I go to the front desk yet the manager is still not in. At 10:45am I go again but, still no manager. At this point Kamal is the name of the front desk clerk who tells me that nothing can be done for me but, he called the manager and said he will be in at 11am. I reminded Kamal that its 10:50am now. I called Expedia again and they said that they would contact the hotel on my behalf again. Expedia eventually stated that nothing could be done because, John and Kamal had no authority to make any decisions but to give me another room. Simply giving us another room was only going to put us in another room. No assurance for our heath or safety was addressed.They did'nt offer to send someone up to isolate the mold or anything!!! Nothing!!!
That is when I decided that me and my family's concern is only important to us and not the hotel. I had no other recourse but to find another hotel. I tried to work out my concerns with the hotel and at minimum get some assurance that the hotel is working to address my concerns and our health and safety is of upmost importance. I wanted to work out something with the hotel but, no manager or anyone with authority could help me. I called Expedia again and they informed me that my complaint will be sent to their resolution department and once they spoke with a manager they would get back to me to help resolve any issues. After waiting 24 hours Expedia sends me an email asking for more time because they still have not contacted the manager.
I dont know what was more insulting? The poor quality of the hotel, (presence of visible mold and odor) the lack of concern of the staff for our safety, (no attendant available or security locks after a certain time) or the deceptive email stating the elevator is being replaced (no evidence the elevator is even being worked on). But, I think it is the fact that once the manager was finally contacted he said that I will not be getting a refund of any amount due to the policy I agreed to at the time of the reservation. NOW THAT WAS THE INSULT OF ALL INSULTS.
At this point I am safe at home. I feel that this hotel should not even have the right to be offered to customers on websites. Because most sites like Expedia, Hotwire, etc. offer a great deal without exposing which hotel it is until after you have paid. After being insulted by the response and the lack of concern for the safety of my family. My lesson learned is to stop using that method to find hotels. And furthermore NEVER use a Wyndham hotel again especially if that is your policy and practice. Paying a few extra dollars is not worth going through this. I just wanted to have a good time with my daughter who is serving our country and sorely missed to even be bothered by the unprofessional staff at Howard Johnson. She should not be concerned that she may be attacked in the stairwell at a hotel because they do not take necessary measures to ensure our safety. The fact that mold was visible in plain sight yet the hotel took no actions. Because if we saw the mold? How can the staff at the hotel not see the mold?
Everything I have mentioned in this email is confirmed in my phone records such as photos and a video I tried to record of a an employee (house keeping) playing loud music and smoking in the stairwell. I am sending this email via my desktop computer and if anyone at the corporate office is willing to see my evidence I will gladly upload them from my phone. I tried to be as detailed as possible but for some reason I think this email is going to fall on deaf ears which is why I am not going to bother hooking my phone up to my desktop to upload the pictures and video. If corporate takes no action or visits this hotel to observe for themselves, That in itself will say a lot about the name.
I never experienced this type of poor service and if I did at minimum a person of some type of authority would have tried to reach out to me. This is so insulting. Don't take my complaint and not visit this hotel. I can't imagine that this hotel located in this popular area displays such poor quality and has never been observed. It just isn't possible to think and if it is. Shame on Wyndham. Shame on you.

Respectfully submitted,

Alfred Holman
Email: joi2al@sbcglobal.net
Berwyn IL.

I have stayed at many of your hotels and have always been satisfied. I recently stayed at Super 8 in Westminster, CO. Worst room, worst hotel and worst breakfast I ever stayed in. I was there 4 nights. Never did they change my sheets, never cleaned and such a dark, dirty looking room. Big cigarette hole in blanket, rugs were filthy and the breakfast so bad, I had to go out for breakfast. I am so upset and disappointed. I’m not sure I’ll ever stay in your hotels again. On that same trip, I stayed in Kearney NE at one of your hotels, it was the complete opposite.

We are new to Wyndham, we stayed the first night of our trip at a Wyndham in short pump Va. very nice place very nice people found large bug in bed when pulling sheets back had to be moved to another room. Sighned up for credit card and was told we would get Fifty dollars off of stay.this did not happen. We were just given a credit card number on line.

The next night stayed in a Wyndham in Jacksonville. Tried to use credit card number so we could get Fifty off of room. Desk clerk said he has no idea what I am talking about. He says there is no way he can use that credit card number because it has to be swiped.

Next night stayed in tamp, same story they have no idea what this program is and can not use credit card number. They have no way of entering.

We finally reached our destination on Merritt island Florida. So we decided to chance us Wyndham at the Wyndham grand in Orlando. Gorgeous place. Was told they would have an upgrade for us .they did not have it. We stayed in room 1404 . I spent half the night trying to get the toilet to stop flushing, I have done a lot of plumbing in my day , but have never seen a toilet that flushed on its own every half hour. I did not call front desk thinking each time it would stop, the next thing we knew it was 6am ,and time to get ready for big day at Disney . So much for that we were so tired we went for a little while and then went home.

Needless to say, we are not pleased so far with Wyndham. We are not the kind of people that complain about things and we are in our 70’sand do a lot of traveling. We have never had a complaint with any other hotel chain. But this time I felt compelled to complain because it affected our grand children also. We were meeting them at the park

4179081

I had reserved a room at ramada by Wyndham Costa/Newport beach for one night March 6 - March 7 via hotel.com
First of all, the hotel does not mention that its airport shuttle service ends at 10:30 p.m. I called for the shuttle at 10:34 p.m. and was told the driver had gone home
I took a Lyft ride ($19.93)
Front desk was kind of rude. But OK. I head to my room. There were two huge fans in there - those commercial fans one rents after an inundation. The smell was awful. I head back to the front desk. They tell me they're going to remove the fans. I say I can't stay there. No one should have stayed there that night. It was not healthy.
Then they said there was no other room even though two more parties arrived and got checked in.
Then the manager tells me to call "expedia" - after telling me to be an "adult.". He said Expedia will find me another room. He made no attempt to call or to suggest where I could go. It's almost midnight. I have never been to Costa Mesa.
Gives me a number that was incorrect (wrong department) --- Got the correct number and ended up being transferred to the right clerk at hotels.com. She reimbursed me for the room -- I'm supposed to get the $115 in a week. But all the rooms in her system were booked. So she suggested I call the hotels myself. Fine. I'm still in the lobby of this horrible hotel. I have to say the clerk was pleasant and did what she could to help me - unlike your franchisee in Costa Mesa.
So I finally get a list from the front desk at this horrible hotel. Found one hotel who gave me a discount $220 - very pleasant too.Got a second Lyft ($13.98) to the new hotel.

Anyway, you guys owe me $250.

I was left alone in a city I don't know with a room that was guaranteed and was not. This hotel was checking people in rooms that should have never been rented because they had some flood issue. Terribly unhealthy.

This is my worst hotel experience.

You owe me $250.

I called them to extend my trial because it expires on September 14, which is my wedding day. We wanted an extension for one week to use this for our honeymoon, not only did they refuse, THEY HUNG UP ON US. We spoke to THREE customer service reps all who were extremely rude. We had every intention to extend our time share and be life long customers. But after that, absolutely not.

Itinerary Number: 5136B92543459 Name: RONALD HOUSE Confirmation Number: 85504EC011361 Hotel Information: Microtel Inn & Suites by Wyndham Newport News Airport 501 Operations Drive Newport News Virginia
United States I have stayed at this hotel a few times because of the cost and location. I needed to use it last Friday and when we checked in there were two or three very derelict looking young men sitting in the lobby. We checked in and went to the room and were very disappointed at the size of the room and darkness of everything. The bathroom was clean and very good condition except for the threadbare towels and hand towels. We left and went to the hospital in the area, saw the patient and returned back to spend the evening. Requested additional pillows and received them. There were now two down and out men sitting in lobby. I walked my pet about an hour later and saw one of the men sitting (laying) in an old car at the back of the property. The next morning I was up early and was the first one to the breakfast bar as I was in need of some coffee. There were the two men (one was the man in car) eating off the breakfast bar. Got my coffee and returned to the room. Hung out the do not disturb sign. When we left the room about 9:30 am I removed the sign. When we got back to the hotel around 4:20 I went to the room and it had not been cleaned, bed not made, no towels etc... When I went to the desk to complain the manager was there and he said we didn't clean the room because of the do not disturb sign. I explained to him that I had removed the sign when we left the rooom that morning, he told me he would have to check his video tapes and see what the problem was; I told him to either clean the rooom, or give me another room, or return my money and I would find another hotel. He cleaned the room, but staff really made us uncomfortable as we waited for the room be be cleaned (stares and under-the-breath talk). This morning there were two other men eating off the breakfast bar. It seems as if the "homeless" are coming in and taking advantage of the free food. The exterior of the property is very rundown and there is not any landscaping on the entire grounds. I just wanted to make this complaint as i have never made one before but I was very, very disappointed. Will never stay here again and this experience may cause me to be fearful of making any reservations with Wyndham properties. Thank you for listening to me.

Very poor service from in house housemaid service, toilet rolls, tissues not replenished, beds not attended a very unpleasant and embarrassing experience.

I have been a Wyndham member for 2/3 years.

I await your reply/email. John Plowright.

I checked in at the Wingate Hote in St. LOUIS, MO. I left your hotel with ants that I didn’t bring with me. I called the front desk and person came up to my room and before I left she told me she could get me a discount of $21.00 and I called the manager and by the way her attitude was HORRIBLE attitude. She said that I had left the property and there was nothing she could do. Please assist m with this matter. I have pictures on my phone that can let you know that they were horrible. By the way I now must get a exterminator to come at my own expense. I can send someone a email with pictures included.

We made a reservation through Expedia for three nights at the Days Inn in Lacey, Washington, for the nights of February 15, 16 and 17. We were traveling from Virginia and arrived at the hotel around 10:00. The agent behind the desk may have been stoned. We waited for no apparent reason for forty minutes only to be told that the hotel was overbooked and they would not honor our reservation. When we asked about a refund, the clerk said to call Expedia - he could not help us. When asked where we should go, he said I don't known, there is a Best Western across the street. Now being very tired with no hotel, we went back to Expedia and decided to try another Wyndham hotel, the Ramada also in Lacey. The staff there was very helpful and the we decided to stay there. Expedia did refund our money from the Days Inn but we had to pay more for the Ramada. I think that we are due $115 for the price difference or should have substantial points added to our Wyndham account - # 154483737C. Also, you need too do something about the ridiculously terrible staff at the Days Inn. I expect more from Wyndham, and you need to honor your reservations, especially when pre-paid.

We have never been treated so rude. We are at your AmericInn West Madison location on Feb 14th 2019. The first night (Feb 13th) everything went smoothly so I booked another night and when I did, the front desk girl checked me in for a second night but forgot to charge my card for incidentals but gave me my keys that worked. She didnt realized she forgot to charge my card for incidentals until late night after all banks were closed. Totally her fault. I went out and spent money at a local bar thinking I wouldnt need money til the next day. The guy on duty that took her place that night called and decided to harrass me for the 30 dollars!!! there isn't 30 dollars on my card and the banks are closed so what do you want me to do?.This is your mistake not mines
.The guy on duty is now threatening to throw me out over their mistake?My room is paid for. You guys forgot to.charge for incidentals and waited until late night to catch the mistake and expect for me to come up with 30 dollars or get out!!! Really?

they refused to give me a night stay on them this place is awful repeating myself so many times Wyndham refuses do you have a nice day in this place is in the worst part of town I requested the airport nowhere near it it was still a thing I was put in the hyndai stairwell single woman late at night like us to 3 in the morning to my knocking on my door don't show their face and I can't get ahold of the front desk I was terrified but Wyndham doesn't seem to think for Wyndham workers a nice chain and they charged me send me something dollars in this place was filthy you still get the pictures had a hole in the door curtains were nasty tub hadn't been cleaned it was black

We spent last night at the Wyndham in Lagrange, Ga. It was the worst experience I have ever had in my life with a chain motel. First of all the room smelled like old stale food. We were given a room on the first floor that looked out directly on the parking lot on the side of the hotel. The large window had shear curtains that wouldn't close good and gaped open. The side curtains only hung on the sides, they didn't cover the entire window so the light from outside came shining through all night. (Great idea whoever decided this was a good thing to do.) We had to go upstairs to get to an ice machine. We've stayed in a lot of hotels and motels and this is the first time we've ever seen a floor without an ice machine. The pillows were way too thick, in my opinion a better choice would be 2 pillows on each side so the guest can choose which they want to use. All in all, this was the first and last time we will ever stay there, and we will make sure everyone we know is forewarned about what to expect. Our home is being remodeled and we learned late in the afternoon that we would have to find a room for that night. I suppose because of the super bowl in Atlanta, there weren't very many available rooms in LaGrange. The ice bucket has a liner, which I doubt those buckets are ever properly washed, just probably rinsed out, so we used the liner. When the ice came out it immediately knocked the liner down to the bottom and was useless, if it had been bigger that wouldn't have happened. We were exhausted, we've had 3 to 4 contractors in our home everyday for almost 2 weeks and would have appreciated a decent room that was comfortable. We were so miserable we hardly slept at all and left and were back home by 630AM. It would have been more comfortable to throw some pillows and quilts on our living room floor and slept on hardwood floors. I'm amazed we didn't find bedbugs it was so unkept. I will be putting these reviews on every social media and hotel search sites I can find. I wouldn't let a rat stay in a place like that. Also, the lighting by the exit door was so poor and sloped that it was scary going in and out at night. Beware people, you will be miserable if you book this hotel!

The manager was rude and threatened me. I paid 500 dollars for four nights. The room looked like a youth hostel, and they have no room service past 9 am. This is embarrassing for you guys to have a Wyndham flag. Worst price I ever paid.

Went to a time share presentation in Nashville. The members of the team were very rude and condescending (except Michael). Specifically, Collin purposefully tried to make us feel stupid and made comments with predjudice undertones. We went from highly consider getting a time share with you all to never in hell.... only postive was a gift package Lee gave us.

Recently stayed (01/19)at a Days Inn by Wyndham in Ormond beach, Florida. Rooms smelled like dog, some towels had mildew on them, and our group of mostly black minors in Daytona to play football, were racially slurred and harrassed by 2 other guest in adjoining rooms. Police were subsequently called, but the other guests were not removed. We had a total of 6 rooms. None were in satisfactory condition. The staff was unhelpful and when we asked for a refund, we were denied. This property should be condemned. This story brought to press. This is a youth organization and for these young men to be subjected to such conditions is unfair and unacceptable. At the very least, our organization should be refunded the full charges of our stay.

Dr. Nicholas DiGerolamo
CRESCENT City Stars Football

Two occasion I was bit by bed bugs in the same room. Because I reported the bed bugs I have been singled out by the hotel manager for discrimination, and denial of reservation in the future. Filing complaints with Colorado Dept of Public Health, Colorado Attorney General, and Colorado Civil Rights. This is unacceptable behavior to do such. The motel involved is the Super 8 in Windsor Colorado.

Hotel refused to return deposit stating non smoking policy. Im a non smoker. Then proceeded to call police to escort me off premises for airing out my grievances. No response from the property manager and told no action from corporate customer care. Im a rewards member.

My family booked two night stay in niagara falls NY for new years eve. We were extremely disappointed in the room and service that was provided to us.The bed my husband was sleep in had a huge divot in the middle of the bed with what felt like springs sticking up, one of he pillow cases had dirt all over the edge, the ceiling was cracked, the tub was filthy and the shower pressure ridiculous, the water temp was never very hot. we did ask to be moved to another room and were told there was nothing available. The pool was also not at all clean. there were very few towels available and in fact dirty ones were mixed with clean ones. The under car garage felt very unsafe. the garage had garbage and used items places in parking spaces. We were told we would receive an 80 dollar casino credit which we never did receive. We finally asked and received 2 25 dollar credits to the casino but only after we inquired for a third time. Overall we were very unhappy with our experience. We have stay with Wyndham properties before and have been very happy with the cleanliness however we were very unhappy with the services and room.
i believe i may have a photo of the bed

i would appreciate a response as this was unfortuantely a tradition in our family for new years and it was very unacceptable

thanks
Melissa Fauteux-ryan

I think your log in system needs a some work on the soft ware.Every time I try to sign in it does not recognize either my name or my password and I have enter answer questions which the system does not respond to.

I stayed at the super 8 on Atlantic Ave in Virginia Beach . It was dirty the maids had attitudes . It smelled like marijuana . House keeping never came . Had to go to another floor to get ice then the door came off in my hand . I don't like to complain but it was miserable I live in Crewe va I was visiting my girlfriend we decided we would stay there . We stayed 12/23 until 12/27 I wanted to leave the first night

My family and I have been experiencing what I would consider the run-around by the Wingate by Wyndham in Lubbock, Texas, as well as your customer care line staff.

My father-in-law, Scottie Gibson, who is a Vietnam era Veteran, recently underwent emergency heart bypass surgery in Lubbock, Texas. My wife, his daughter, flew there to be with the family during this most difficult time. While in Lubbock, her mother, and special needs brother stayed at the Wingate by Wyndham, arriving on the 13th and checking out on the 19th of November. Because they did not know when my father-in-law would be released, they originally made the reservation for check-out on the 20th of November. Upon informing Rose (last name unknown) at the front desk that they would be checking out on the 19th due to my father-in-law's discharge, Rose indicated the charge for the 20th would be refunded since it had already been charged, and that a bill would be sent via email to my wife whose name the room was under.

It is now the 16th of December and the charge has neither been refunded, nor has a final bill been sent. We have attempted to resolve this with calls to Rose, who says only the owner, someone named Tyryke, can refund the funds, though he never seems to be available. We have also contacted the Wyndham customer care line, both on the 23rd of November, as well as the 4th of December. A reference number of 4137560 was assigned to the complaint, however a Melissa at customer care informed my wife that there was a call made on the 30th of November that said we would accept points rather than a refund. I can speculate that someone else called simply to get this issue out of their hair, but it was most certainly not my wife. Melissa was very rude with my wife, causing her to eventually hang up on this Melissa. I would invite someone to listen to the encounter should you have it recorded.

So all we are asking for is a simple refund of the room and taxes charged for the 20th of November. The credit card number ends in 9503, and the name on the card is Scottie Gibson. The total refund amount is $121.03. This sum is very small, but this entire frustrating series of events displays for me a clear lack of concern and care for customers. Is this indicative of larger issues, particularly with your customer care department?

Your attention to this matter would be greatly appreciated.

Brian R. Benjamin
Colonel
U.S. Army Retired
bbenjamin3@icloud.com

on 11/28/2018 I reserved a 2 double bed two bedroom suite. I called the hotel because I entered the date in incorrectly, I was to check in on 11/30/2018 and check out on 12/2/2018. Upon arrival to the hotel it had three different names appearing on the hotel which was confusing to start with. I asked the young lady at the front desk if I could look at the suite I had reserved, she was very nice and professional she allowed me to look at the room. The first thing the suite did not have working lights when you entered the room. The sofa in the living area had a big ripe in it. The kitchen was not clean, the stove burners were dirty, the refrigerator had not been cleaned because there were old dry up spill in it. The pantry had both living and dead bugs in it. The bedrooms looked clean. The bathrooms were clean but old the floors were very slippery. I had asked for a handicap accessible room because my mother is 83 and have some mobility issues. I was not happy with the condition or appearance of the suite. I spoke with the General Manager Al who stated that is what you get for the price, we are only charging you $89.10 per night. He then precede to tell me I could go to another hotel. Thank GOD for your other staff the young lady at the front desk look to see if you had another suite which you did not so she checked for two rooms for me and my mother. We stayed in rooms 320 and 323, the rooms were clean but not handicap accessible and again the bathroom floors were very slippery so I requested that they re-mop the bathroom. The housekeeper that had those room did not replace the toilet paper both room ran out of toilet paper the dirty towels nor the bed were made up on Saturday. The pictures that are on the online booking site is a miss-representation of your rooms If I would have had the time and not had my mother with me I would have went to another hotel but she need to take her medication and rest. We were in town for my nephew's funeral, I have never had such an unpleasant experience in my life at a hotel. I have stayed in hotels that were remodeling before but never have I been told that this is what you get for what you are paying. I was grief stricken over the loss of my nephew and over whelmed by the condition and unprofessionalism of your GM and hotel. I had to purchase rubbing alcohol to remove the slick substance from the floor in the bathrooms and mats so we did not fall. The smoke detector in room 320 was in the drawer along with the alarm clock. These rooms should not have been rented to no one. I am still upset about the manner in which I was treated and the condition of the hotel. I wish I would have taken pictures.

Sincerely

Lurendia Harden
2074 Wild Creek Court
Dallas, TX 75253
lurendia,harden@yahoo.com
214/535-1474

Upon arrival at the Wyndham Sea Gardens Pompano Beach, Fl, guest services informed us that there was an Ownership survey that they would like for us to participate in and for our efforts we would receive a $75 Amx card.
Once we arrived on the second floor for the survey we were informed that there was a group presentation, survey, and owner update. We explained what was told to us and was escorted back to the employee at guest services and was told that there was a group presentation and we did not have to participate in an owner update. We agreed and for our efforts he added a t-shirt and bag as a gift. We proceed back up stairs and was seated for the group presentation. We was then approached by a gentleman that explained that he was there to give us an owner update. We explained to him that we were not interested in an owner update only the group presentation and survey.
We were told that all he knew about was an owner update. We were not interested in an update and feel that the employees misrepersented themselves in an effort to sell more timeshare.
We have been owners for years and have no desire to purchase more points with Wyndham due to the misrepresentation we have experienced we are considering selling our Wyndhan ownership and purchasing elsewhere.
Owners should be treated better, lately VIP means nothing.

Hawthorne inn and suites 2301 East southern ave. TEMPE AS.

4+MONTHS THAT THEY OWE ME FOR 2 ROOMS

They have not refunded my text except refund for two rooms I had there for over 5 months. I've been ignored, lied, talked to assuring me they would give me my money. The new GM also was going to add it up to pay me still no answer the GM and the manger Nick are liers they look at customer's like pieces of _ _ _ _ especially when they LIE TO YOUR FACE I'VE CALLED MULTIPLE TIMES NO CALL BACK.

Baymont Inn and Suites in Baytown Texas is the most racist place i have ever worked at, they say things about black people and tell you to only take cash from them and not to take their debit or credit cards!! They don't like you to talk to the customers and have a rapport with them.

We callled 3 times as the room was cold. Would not heat up thermostat was not working. Someone came after 3 calls and said yes there was a problem . He said he would fix but the next nght it was hot I asked for help but no one came. Wyndham San Diego harbour view room 459 November 6-11

We have been staying at various Wyndams all month as we have been traveling with our dog. Today we were informed by Cecelia at the Phoenix Wyndam on Shea Blvd, that the reservation was incorrect and they needed our room. Or we could pay more and move upstairs for a second night. For one, the reservation was not wrong and at check in, the dates were correct during that time. Last night they said they were overbooked. I do believe they needed the double room and inconvenienced us for other guests that were arriving.
It was matter a fact, and non apoplectic. We are frequent Wyndam people but will start checking into another hotel chain.

I hope someone looks at this complaint. This is the second one I've written, the first, no response!! This is not good business!! We stayed at the Days Inn Buena Park on Beach Blvd on Friday, Nov. 2, 2018. Not a great room but OK! we were out for the evening and came back to our room and went to the restroom there was a a cockroach in the tub and another crawling up the wall, I don't like bugs!! In the morning we got up to take our showers and the shower would not come on, the faucet was broken, nice way to start the day !!! we checked out. the previous complaint was for a stay in one of your hotels in Springfield, Illinois, the carpet was soaked with water from a faulty air conditioner. There was mold all over the bathroom ceiling and walls also the ceiling in the area with the bed, unhealthy to say the least!!! I don't think we will stay at a Wyndham owned property again and definetly would not recommend your hotels to anyone!!! thank You Jack and Lynn Davini

Baymont Muncie (IN) Hotel: failed to meet my expectations re: Special Request (upper-most level room with a res made nearly a year in advance) and inexcusable rudeness of Hotel Manager to listen to our complaint made by Booking.com Customer Service Member employees on at least three separate attempts (hung-up twice while they were trying to explain the situation)! I urge you to contact customer.service@booking.com (Jenna C/Steven/Francisco Javier B) for complete details. thank you!

My boyfriend made reservation through Expedia for me to stay at a Super 8 in Mason, Ohio on Oct. 24 thru Oct. 26. The room was paid for in full through his credit card. He also put the room in my name and sent me the email to show proof of receipt. I drove 7 hours to be here in town, Mason, Ohio, I had business to attend in Lebanon, Ohio. It was about 9 pm when I reach the Super 8 in Mason, Ohio. I ask to check in. The desk clerk asked for my ID and credit card that I made the reservation on. I gave her my ID and told her that I don't have the credit card because it is my boyfriend credit card and the room is already paid in full for two nights. She told me she could not check me in. I didn't understand why not because we have done this in the past. I pulled up the email to show that everything was paid for and she could just push charges through the credit card on file. She said no and then demand $30 in cash or another credit card in my name. At this moment I told her I do not have $30 in cash on me nor another credit card. I asked for a manager and she would not get one for me. I called Expedia to tell them that she would not check me in and Expedia tried calling her to help resolve the matter. No luck there either. I was also on the phone with my boyfriend to see how he could help but she wouldn't help him either. I am tired and I wanted to go to bed, I have business to attend first thing in the morning. She could have checked me in and whatever the $30 is could have been handle in the morning. Instead, she was laughing at me and I had to sleep in my car, in the cold. I took care of my business the next day and went back home, never checked in. I have never in my life been treated so poorly.

Garden Dallas N.location is absolutely in need of some management paying attention to their hotel.Rusty bathroom fixtures, cracked floors in the bathroom, pubic hair is in the bath tub, a hair dryer that was so sticky with the grime I couldn’t even bear to use it. We were also given sheets with stains on them, hallways near elevator ihave cut carpeting and floors are filthy with dirt leaves and garbage. The back door of the hotel has a broken lock which left me feeling very nervous. I’m so disappointed! One hotel room should not have so many problems. I love the chain, however I will not be staying at this hotel in the future.

When arriving to our hotel I notified the valet that the key to my car could not be removed from the ignition because it would not go back in if removed. I asked if that was going to be a problem if so I would park in self parking the attendant said that would not be a problem at all. Upon returning to get my car the next morning I was notified that they indeed took the key out of the ignition (when told not to) and the key would not go back in. They said it was policy and a liability to leave the key in the car. I asked why I was never contacted in my room about it because I would’ve gladly moved my car. They said they don’t know why I wasn’t contacted. I’m beyond frustrated because it not only made me late to work because of it but the staff didn’t seem to care about the situation.

Greetings,
My name is Brenda Miller and I stayed at the Microtel by Wyndham Hotel on Friday Oct. 12-14th in West Chester, PA. Upon enteting my room (#104) I immediately smelled a strong odor of cigarette smoke. I went to the front office and spoke to the manager ( Shirley Coleman) on duty who swore up and down I wasn’t smelling smoke, reluctantly she came to me room and sprayed an odor be gone spray. I then went to the store and purchased room deodorizer myself because according to the manager the hotel was booked solid and that I could not change rooms. I have emphysema, asthma and congestive heart failure and I have to deal with this along with my two grandchildren who also have asthma.
So that night Friday Oct.12th, as I was getting ready for bed I noticed cigarette burns in the comforter. NOW I’m pissed. So the next morning I went to the front desk again told the manager Shirley Coleman about the comforter and now I’m questioning if my room was even cleaned at all! Ms Coleman is assuring me the room was cleaned, so I asked her well if the room was cleaned why is there a comforter on my bed with cigarette burns? She has no answer, what she did do was come to my room#104 and acted as though she was shocked to see the burns, so she took off the comforter and had the housekeeper change my sheets. Who puts a comforter with cigarette burns on a bed? Then we looked at my grandchildren’s bed and their sheets was stained up, this was very unpleasing and unacceptable. Ms Coleman constantly repeated that the room was cleaned and I just couldn’t fathom where!!
She then stated that she would adjust my bill for this incident, well when I went to check out on Sunday Oct.14, there was a $20 credit for my inconvenience. That right there is unacceptable. First my room is filled with cigarette smoke, then my bed has cigarette burns in the comforter and my grandchildren’s bed sheets was stained up. This is utterly disgusting and unacceptable. And a $20 credit that’s a slap in the face.
I have never been so angry about the customer service at the Wyndham Hotel.
I’m submitting this complaint in hopes of something being done about the cleanliness of the rooms, beds and sheets, and some type of refund.
Thanking you in advance for taking the time out to read this complaint!

Greetings,
My name is Brenda Miller and I stayed at the Microtel by Wyndham Hotel on Friday Oct. 12-14th in West Chester, PA. Upon enteting my room (#104) I immediately smelled a strong odor of cigarette smoke. I went to the front office and spoke to the manager ( Shirley Coleman) on duty who swore up and down I wasn’t smelling smoke, reluctantly she came to me room and sprayed an odor be gone spray. I then went to the store and purchased room deodorizer myself because according to the manager the hotel was booked solid and that I could not change rooms. I have emphysema, asthma and congestive heart failure and I have to deal with this along with my two grandchildren who also have asthma.
So that night Friday Oct.12th, as I was getting ready for bed I noticed cigarette burns in the comforter. NOW I’m pissed. So the next morning I went to the front desk again told the manager Shirley Coleman about the comforter and now I’m questioning if my room was even cleaned at all! Ms Coleman is assuring me the room was cleaned, so I asked her well if the room was cleaned why is there a comforter on my bed with cigarette burns? She has no answer, what she did do was come to my room#104 and acted as though she was shocked to see the burns, so she took off the comforter and had the housekeeper change my sheets. Who puts a comforter with cigarette burns on a bed? Then we looked at my grandchildren’s bed and their sheets was stained up, this was very unpleasing and unacceptable. Ms Coleman constantly repeated that the room was cleaned and I just couldn’t fathom where!!
She then stated that she would adjust my bill for this incident, well when I went to check out on Sunday Oct.14, there was a $20 credit for my inconvenience. That right there is unacceptable. First my room is filled with cigarette smoke, then my bed has cigarette burns in the comforter and my grandchildren’s bed sheets was stained up. This is utterly disgusting and unacceptable. And a $20 credit that’s a slap in the face.
I have never been so angry about the customer service at the Wyndham Hotel.
I’m submitting this complaint in hopes of something being done about the cleanliness of the rooms, beds and sheets, and some type of refund.
Thanking you in advance for taking the time out to read this complaint!

I have contacted wyndham with no response as of yet back. I stayed at the travelodge at 602 Thompson Rd Indianapolis IN on Oct. 5th to Oct 7th. I checked in and everything was ok at first until later when I went to take a shower and there was baby roaches crawling on shower wall so I immediately ask for a refund so I coukdnt get another hotel room but I was informed I couldnt get a refund after I been in room after 10mins plus were the vent should be in ceiling it was just a hole and tub stained and other persons hair in corners. Plus you could tell that this must be a hotel for locals to rent by the month and just so much traffic and noise the kids would go by windows from outside and scream and knock on windows. So it was not a great experience I had to leave luggage in car so the roaches wouldn't get in my stuff and take them back home to Virginia with me and then they was on sink counter top and on the walls. Also the mattress had no mattress covers on them the mattress were very nasty and stained up the microwave had no turn plate in it just the ring and only had like 15 TV channels on the satellite this was just one of the worst experiences I had. This is my second attempt to get something of a refund back or another hotel stay at a very discounted rate at a place you could actually be comfortable in. Thank you.

Don’t stay here. No visitors allowed. Not overnight, extra, NONE. Can’t come to pick you up. I was told not allowed in Andy P parking lot or subject to trespassing allegation. He told me where other hotels where and i could leave. He was acting as if i couldn’t understand because i questioned the policy. Ask if i took an Uber and had no transport or was passing though and family came by they could come to my room to see me? He said NO! DONT LET SOMEONE EARN YOUR MONEY WITH THIS POLICY. Andy is giving Super 8 and Wyndham a bad name. Just rude and horrible person and policy.

Hello my name is Lauren Williams, honestly if i could give below a one star i would. I’ve been trying to get in contact with someone for a week now and have heard nothing!!! I stayed at Baymont inn and suites with my friend on October 5th 2018 in Fort Wayne Indiana, a huge mistake that was. We checked in about 6 pm and dropped our stuff off as we did have a concert to go to. When we got back he noticed there was a huge blood stain on the bed and hair everywhere, the towels were filthy, food on the floor. The room hadn’t been clean but the beds were made which means the maids saw it and blatantly ignored it which influriates me. I don’t think I will ever be returning to any of your hotels ever again after this experience and I will be sure to tell everyone I know about this. I will need a full refund after that terrible experience, I had informed the staff about this and they just moved our rooms and did nothing else not even a simple apology. This is unexeptable. Attached is a picture of the incident.

I stayed at Ramada by Wyndham Newburgh/West Point on 9/27/18 room 130 . 8:30 am I GOT IN THE SHOWER AND THERE WAS NO WATER . WATER IN SINK AND TOILET , NONE IN SHOWER . So I went to desk and explained the problem. he said go back to room and wait for repairman , I asked how long and was told when he can . I cant wait too long I HAVE AN APPOINTMENT AT 10:00 AM 20 miles away , he said well I cant do anything about that and how do I know there's no water ? come with me to the room and see !!! no cant do that . Can I get the manager , gave me a phone # of a empty desk in the foyer . Then called hotel # and he put me on hold and din not pick up for 10 min so I hung up . 36 hours later the manager called me and said there was no problem with the shower and that I didn't know how to work it . And that " you people always want something for nothing and always complain " that's a quote . He and the staff were the rudest I have ever encountered in all the traveling I do . this year alone 9000 miles on the road . thank you

I wanted to report a complaint about your Super 8 in Atlantic City. My husband and I stayed there on Tuesday, August 21st for one night. The pictures online of the hotel are very misleading, as they make the place look quite nice. Such is not the case. The carpet in our room was not clean, at all. It appeared to have vomit on it. We only had one pillow each, since our other pillows were stuffed behind the couch, and we were told there were no more pillows. Overall, the room was so disgusting that we did not want to sleep in it, so we stayed up all night, roaming the boardwalk. The neighborhood did not feel safe either. Lastly, they advertised on their sign outside for what I can only assume means one thing (luring in prostitutes and their customers), which is a bit horrifying.

The following day, I actually saw an inspector there and asked him to come check out our room. He sent the manager up there, who agreed to give us 1/3 off, $50. The prices of the hotels were extremely inflated due to the airshow going on the following day. At the time, I agreed, but we just received our credit card statement with our $100 room charge on it and after some thought, we feel that we should not have to pay $100 for something so unacceptable. I have since tried to look up this hotel and was not able to book any rooms at any time (just checking, not really wanting to stay there again), leading me to believe that it shut down, as it should. I have pictures of our room and the hallways by the stairwell that were stacked with junk. I would appreciate a full refund. Please let me know how I should proceed. I tried to add more photos, but the site wouldn't let me. I can send them another way if you'd like. Thank you in advance for your cooperation with this matter.

 
Valerie Anderson

Made reservations online for four nights. Checked in and out of motel within one hour. They refuse to give me a refund. I have escalated and am told they cannot force the management of the site I stayed to refund me my $444. No where does it state non-refundable or that when you check in the rest of the nights are non-refundable. My daughter and I felt unsafe, the bed was like sleeping on lumber, no rugs in the room etc. Did research on line but the pictures don't paint the real picture - all deception. I am willing to pay for the first night as I did check in but I canceled my reservation within an hour for the other three nights, or so I thought. NEVER STAY at Wyndam Days Inn 7475 El Cajon Blvd, San Diego. Basically, they have decided to steal $300 from me and you shouldn't trust dishonest management, ever. Wyndham customer service sides with the site management and said there is nothing they can do, it was site management decision and they cannot override.

We stayed at the Super 8 in Harker Heights on Sept.5. The hotel was nice and clean - no problem there. The breakfast was supposed to begin at 6AM as was posted on the sign. By 6:35 nothing was ready and we could not wait any longer. My coworker and I went down the street to IHOP and spent $22 for breakfast out of pocket. This is probably nothing more than an employee who over slept - but the extra cost is out of my pocket. We always stay at hotels that include the breakfast to keep costs down. This mess up won't be reimbursed -so I take the loss. Please get the problem fixed. Thanks

We were at the hawthorn suites in Indiana, IN and they were putting on a roof they wanted to put us in s room where the work was going on . We requested a different room they accommodated but the people who were traveling w us said the roofers were throwing the shingles down the steps they needed to travel and one if the workers broke a light outside their room and left the broken glass near their doorway. My dad who also traveled w us was not able to get into his room til 4 15 even though check in was at 3

I stayed at The Baymont in Cincinnati, OH and it was the worse experience in a long time! The elevator didn't work, the hallway smelled and the front desk staff was rude! I will never stay at another Wyndham hotel. I stayed at 10900 Crowne Pointe Dr.
I feel I deserve a refund!