Wyndham Hotels Complaints Continued... (Page 12)

Ramada Plaza Baymont Inns and Suites, 1707-B Owen Drive, Fayetteville, NC, 28304

I reserved two rooms for September 12-16 and have paid 3 days each day. On the 3rd day when I gave them a $100 and got my change for the first room and got a receipt, then I handed them another $100 and got change and another receipt. We came to Fayetteville from the beach as hurrricane evacuees. Fayetteville got hit with the hurricane also and I cannot leave. I went to work today at September 17, 2018 and was called back to the motel because my wife was locked out of the room with my pets inside.They claimed i did not pay for the room at 6:21 pm as my receipt says.

I lost a days work and went back to the motel and they claimed I paid nothing. They would not even look at my receipts and said they went by the computer not the receipts. After an intense conversation, low and behold they admitted that I paid for one room. I had no choice but to pay the rent again for the second room. I asked them to review the security tapes and they refused.

I am a loyal Wyndham customer since 2013 spending $8-10,000 a year. I have enough points saved up for several days but cant use them because the motel is full. I hope to see a resolution to this treatment to a man that just had his home swept out to the ocean. This is a catastropic event and to be treated like this is unacceptable. Please contact me as soon as possible so we can resolve this situation and i don't take my business elsewhere.

Donald Norton

On May 14, 2018, I used points for a room at the Wyndham in Oklahoma City. When I went to check out on the 15th I was told that they couldn't give me a receipt because their computers were down, but that they would email me a receipt but not to worry because I had used points. I checked my credit card and saw I had been charged for the room. I could the hotel and they said they would take care of it. I checked a couple of days later and saw that I had been charged for another day but credited for the first day. So I still owed for the room that was suppose to be covered by my points. I have been working with Wyndham credit card to get this fixed no success. My last call said because this had taken so long I needed to go back k to the hotel and work with them. I have called several times the past couple of days with no success. Im goodnight to cal Andrea Johnson tomorrow and see if I get this take care of. I am very disappointed with your customer service.

my suite was full of cockroaches and very stained couch, chairs and kitchen chairs. We were moved the next day after complaining with no apology or compensation. Our second room was better but again we experienced cockroaches by our departure. There also was no coffee maker in the room and when I asked for one, I was told none was available for the remainder of of 5 day stay! I also called at 11:30 and asked if our unit could have light housekeeping within the next hour as a 3 year old needed to nap. That request also was not met.

I suspect the coffee maker and housekeeping were something I could overlook but cleanliness and cockroaches are totally unacceptable!

(Sept. 9,2018) My wife and I checked into the Wyndham, Wingate 01 hotel, room 222 in Springfield, Illinois on Saturday, Sept. 1,2018. The room was tidy but there was a musty smell. The chair at the desk area was so dirty we put a towel on it before we sat in it. The bathroom walls and ceiling had a lot of mildew on them also the main room where the bed was. In the evening when we got ready for bed and took our shoes off I noticed my feet were wet, my wife came into the room, bare footed and said the floor was wet. there was an area probably 10 feet wide and 14 feet long that was saturated! No wonder there was mold in the room if this happened often. In the morning I told the hotel manager about the room and he looked at it right away ,it was from the air conditioner. The manager was very pleasant and comped our room. I hope this hotel can be thoroughly cleaned and up graded so that other customers don't have to deal with these problems. Needless to say we wouldn't stay there again. Thank You, Jack M. Davini my e-mail address is jackdavini@infowest.com

Re: Hotel conditions

Wingate by Wyndham St Augustine Confirmation # : 85198EC003125 Fri 08/17/18 - Sat 08/18/18 and Wingate by Wyndham St Augustine Confirmation # : 85198EC002940 Sat 08/18/18 - Sun 08/19/18 I have never been so disappointed in all my life with Wyndham hotels. My wife and I have traveled all over the world over the last 30 years and I have never been so disgusted with a hotel stay. Because of my respect for the Wyndham brand I will allow you an opportunity to rectify this matter before I do like every other unhappy customer and post negative comments on the 20 or so social media websites I have access to. Let me give you a list of all the things that went wrong.
I have never written a letter to a hotel before, so this clearly reflects my disappointment with the Wyndham Brand.
1. Roach in my room
2. Electrical outlet with no cover
3. Remote did not work, call down stairs they made us go down stair s to obtain a new remote
4. HBO Channel did not work
5. Mold in the bathroom
6. The breakfast eggs were cold, no bacon, coffee was not filled, no TV in waiting area, lights were off I had to ask the front desk if we could have breakfast, the waffle maker was dirty from the day before.
7. Our room had a horrific smell
8. After the room was cleaned, maybe an hour later, I just came out of the bathroom putting my pants up and laid on the bed, when the door opens, and it was the head of housekeeping who came to see if the room had been clean. She did not have the decency to knock on the door first what if I had come out of the shower or my wife and I were in bed.
9. The paint on the walls was poorly painted in many places and the pant around the door frames is miserable.
10. Ok this is truly a sad moment, we get off the elevator to find our rooms and there is no sign on the wall advising your guess which direction to go to find your room, so we walked down the wrong side of the corridor.
11. This is sad but true the doors do not have plastic numbers they have a piece of tape with the room number written on it.
12. The air vent in the corridor had dirt coming out of it because it was so dirty.
13. The little store on the first floor was completely empty 3 refrigerators with only one with about 6 to 8 items in it. The smell from the refrigerator was awful. There maybe 12 items for sale on the shelf.
14. When I stepped into the shower I almost killed my self... The bath tub does NOT have the rubber grips at the bottom, so I slipped and slide my way back out of the bathtub. I was naked my wife called down stairs and guess what happen they made her go down stairs and pick up one of those old fashion rubber mats with the suction cups, they would not even bring it up stairs. I waited naked in the bathroom until my wife came back up.
15. I went to open the sofa bed and to my surprise there is a 1 inch wood the size of the sofa underneath sitting on the bed. This is the worst experience of my life. I could not pull out the sofa bed.

I am sorry my wife and I have been married for 30 years and we have never stayed at a hotel that was so poorly run. I should receive a full refund and weeks stay at any place of our choosing. I will wait to hear back before posting this to Social media. I will assure you if this matter is resolved to my liking then I will not post anything to any social media. There were at least 10 more things wrong with the hotel including hot tub not working, etc. I hope to hear from you soon...

Richard Torres
3185 Whooping Crane Run
Kissimmee Fl 34741
407-288-6819

Stayed from 08/30/2018 – 09/30/2018
Aug 30, 2018 - Sep 3, 2018 Confirmed Itinerary # 7372603146996 through expedia
Super 8 by wyndham 6322 Chef Menteur Hwy, New Orleans, LA 70126

Please escalate…
Hotel is located next to an abandon building with king size rats, it is so discussing. The smell in the building is horrific. Where do I begin to tell you how disgusting this place is? The breakfast was white toast, cold coffee, no eggs not even hard-boiled eggs, missing outlets in my room and in the main dining room. My wife and I stood at this hotel for 5 days and 4 nights, we had the same stain on the sheets for the entire time. We ate chips on the first day we arrived and on the last day the chips were still on the floor, they never vacuumed our room. The garbage in the hall way garbage can over flowed daily. Employees sat in the lobby having coffee, watching the football game with their shoes off, what the hell is going on here? We put out the ironing board which partially blocked the door and the housekeeper never put it away it remained there for the entire stay. Our room door did not close correctly so we had to push really hard on it to close it and extremely hard to lock it. No shampoo no lotion. She failed to remove the coffee bag from the coffee maker from the prior day. They failed to give us cups they actually left the dirty cups from the prior day on the dresser. The facilities are old and dirty including the pool area. I can go on and on about how disgusting this place is WYNDHAM should be embarrassed and should fire everyone at this location and condemn the building. No human being should stay at a place like this.

Richard and Daisy Torres
3185 Whooping Crane Run
Kissimmee Florida 34741
407-288-6819

I arrive at the hotel and check in. After I check in I'm confronted by the front desk clerk as I'm pulling out saying no dogs allowed. I proceed to show them my conformation email and they refuse to honor it. I find somewhere else to stay. I cancelled right at 556 with a policy of 6pm to not be charged. Regardless it's there fault I'm cancelling. I'm still charged and they are giving me a hard time trying to get refunded. The super 8 says I need to contact Wyndham. Wyndham says I need to contact Super 8. Regardless Wyndham says they have to give hotel a week to resolve. Wyndham proceeds to tell me the manager said I just didnt want to pay a pet fee which is completely FALSE and a lie. Friend of mine going through same thing right now. I have all the proof.

I was looking for a good price hotel through Expedia for the first time for my husband an I. I called expedia and talk to someone who gave me a good price for two nights during Labor weekend. They gave me Wyndham Cypress resort at 5324 Fairfield Lake Dr. Kissimmee, Florida, for Saturday September the first, check in at 4:00 pm. I got there around 7:00pm.When I check in I was surprised that I had to go to a presentation for time share. I wasn't told I had to do that over the phone. That I had to do it. They told me after the presentation that I will received a week vacation or 100 AMGX. ( I forgot what AMGX is). When I got my parking ticket for my car they said I have to give them 20.oo dollars and that I will get it back after presentation. So we did. I was there at 7:45 am . My advisor was very nice and sweet. She told me about Time share but I kept saying to her that we did not want Time share we can't afford it and that I didn't know this hotel was Timeshare. In time my husband left to the car because he was not feeling well. Another worker came and didn't respect my decision. I told them " I found this hotel through Expedia they didn't told me it was Time Share. I told them my husband is taking Chemotherapy. We came here to see family of his, that came from New Jersey and he wanted to see them. This person in which I'm not going to write his name hurted my feelings. I felt he was pressuring us to get TimeShare. I told him our daughters take trips and they take us with them. They pay for them but that this one time today is was just my husband and I. He said something to me that made me feel hes trying to say we take advantage of our daughters. He even told me " Look at the Jewerly you have on" I told him is a gift from them then he left. I broke down crying there . I was so upset, I left at !0:45 and didn't received anything for being there for 2 Hours and 45 min. not even my 20.00 back. That day was ruined for me . I tried to hide my tears from my husband I couldn't stop thinking about it all day and night. Even now while I'm writing this tears are falling down my face. My husband is a sick man and I didn't tell him what happened . Kept it to myself and now to you all. Wyndham for me will always remind me the place that hurted my feelings.
I don't want this person fired . After my advisor told him that I was crying he came back and apologized. I accepted his apology ,I Forgive him ,but your company needs to work on how to talk to people with respect .

Wyndham, below is a copy of an email, i sent to the mgr at the Super 8 Mississauga; Attn: Iris.
I finally heard back from her, today, August 24th. She said, they held the room for me, so could not rent it to anyone, so the hotel would be out the $$ if they refunded my money. So, i said, but it is ok for me personally to be out the $$. I am a senior, on a fixed income and do not appreciate paying for a service, that i never received and that I feel was the hotel that messed up.

"I first called you on Monday, the 20th and was told to call back, today, Tuesday and now was told you will not be in until tomorrow, Wednesday, the 22nd.

I tried to book a room at your hotel online, early last week for accomodations, but as i was making the reservation, my tablet 'froze' after i had entered my credit card information. After waiting sometime for it to come back, i checked my emails to see if i had a confirmation, nothing, for hours after, so i assumed the booking did not go through.

I checked my credit card account several times as well, to see if i had been charged..nothing....until Sunday, when I checked and found the charge for $147.42, posted on August 15th, the night i had been trying to book. 

I never received a confirmation email, or a call when i hadn't shown up, but on the Sunday, the 19th, i did receive an email from Super8, asking how i enjoyed my stay there.

Please credit my account with the $147.42, because i had no idea the room had been booked. For your information, I did check my 'spam' email account as well, and nothing.

I am sending this email, as i will be away the next few days to attend a funeral, but you can leave a message at 519-357-0689. Thank you for your assistance in this matter.

Sincerely,

Carol Hemingway

43069 Cranbrook Road

Brussels, Ontario

N0G1H0

519-357-0689

Sent from my Samsung Galaxy Tab®4

My stay is the most horrid experience ever in life I'm packing my things and sleeping in the car BECAUSE OF THE BES BUGS. I WANT AND NEED MONEY BACK
THEY WILL NOT GIVE ME A REFUND AT THE office THEY ARE REALLY RUDE. please call ME ASAP 405 628 4361

Hi, My name is Mike K. Flores a Wyndham reward member, I stay in the Travelodge Orlando Downtown from August 17-19, I bring my son from Puerto Rico to Orlando to study in Full Sail University and we stay in the Hotel until we find an apartment to my son. My first night I use my rewards point to stay free and the second night I pay for the stay, Wyndham Personnel were fantastic until the night of the 18 between 11:35pm to 11:55pm, my son came inside of the hallway in the hotel with a bike, not running the bike but almost in front of the Room he ride the bike. Front desk personnel scream at him and my son tell him that he was almost in the room, The front desk personnel told him that he can kick him out from his hotel and told him dumb ass. My son told me what happen and I went to the front desk to clarify the situation. The gentleman again told us in a very aggressive way that he can kick us out of the hotel and I was very peaceful and tell him that I just want to clarify the situation, he again tell us that he will kick us from his hotel and he don't care that my son is 6 feet tall, I told him that I don't feel that he is treating correctly a customer and again he told me that he will kick us from his hotel, I told him that I feel that he was racism because he was screaming all the time and treat us to kick from his hotel, I told him that I will use my phone and video because the way that he was talking to us was a very uncomfortable and I was feeling a lot of prejudice against us. Once I told him that I was going to video him he did not speak and told us that the state of Florida don't allow us to video him. He keep telling us that he will kick us from the hotel and I told him that there is a video camera in the front desk that can show how peaceful I was talking to him and how he was aggressive screaming and been racism with us, At the end I call 911 because I did not feel safe with him screaming very aggressive at me and my son and for telling in an constant and screaming way to us that he will kick us from his hotel. Police came and told me that if he give us a card with the name of the manager for any complaint and I told the police that I was very upset on the way that this person that represent Wyndham treat me, and I don't feel secure, Both policeman told me that stay in my room and do go out, And wait for the front desk guy to leave in the morning. I told the police that I feel that I was treat very bad and there were a lot a racism by this Wyndham representative. I call customer service to express myself and there were nobody, I call Orlando Wyndham Office and it was just for reservation, They told me that tomorrow I can make the complaint, I told Gabriel ( Wyndham on the phone) that I don't feel secure and that's why I call Wyndham for looking for security. Her answer was that I have to call tomorrow to customer service. I'm writing this just in case something happen, I'm in my room with my son with a lot fear and can't sleep, because of the way that he was screaming at us and treating us. I want to make this formal complaint and need that somebody from security or Administration contact me 787-238-1017

Staff attitude was horrible

I needed help with a package they sold me - I hadn't received the American express Gift Card and I had additional questions. When I called the number attached to my confirmation email for help the person I was connected to twice... was unable to help me they just wanted to sell me something , even when I said I didn't have the time. I wasn't transferred to the correct Dept. I was hung up on instead #45170405 package 11914

I am a Wyndham Rewards participant #163652303F. I regularly stay at the Wingate in Roswell, 1005 Kingswood Pl when I am in town working which is usually twice per month. I checked in on July 30th. On July 31st, I returned to the hotel late and was working on a project so I did not go to bed until about 11:30pm. I got into bed and felt something crawling on my hand. There was a large water bug about 1 1/2" crawling in the bed. I called the front desk to get another room. She apologized profusely and advised that they have exterminated but they were told that it is difficult to get rid of these insects. As I walked into the bathroom to gather my things, there was yet another bug in the shower. Need less to say, even after going to another room it was almost impossible to get a decent nights sleep. I enjoy staying at Wyndham facilities but this is just not acceptable. Hopefully this will get to the appropriate individuals to address this situation.

I slept in one of your hotels In Lubbock Texas. We chose the hotel because it appeared clean and well located by Texas tech university where my son will be attending school. I had made the reservation about 2 weeks before the check in date. Sure enough, the hotel was clean and as we had anticipated. However, We were driving from Houston Texas to Lubbock Texas,9hr drive, and so we arrived late 8/2/2018 at 2am. The intention was to arrive on the 1st. I called the hotel and let them know we were going to be late. On arrival at the hotel, The employee asked me for a credit card and driver's license which I presented. I was presented with by the same employee at the front desk who was not only rude, but very disinterred in checking us in. Long story short, the receipt he presented me with had a charge of $286.55. Which he stated had already been taken out of my account. The receipt was printed and all the money taken out of the account at 4pm on 8/1/2018. Many hours before we arrived the hotel. When we questioned why all the money was taken out long before arrival, we got the answer that this was Wyndham policy for everyone that stays in the hotel. I spoke to the manager Rose, who also confirmed that when you book , you have to pay all the money as soon as you check in. But in our case, it was all taken out before we even arrived at the hotel. So then we asked why he needed another card if the money was already taken out? He stated that the card was for any damage we might cause while staying in the hotel. What a demeaning way of handling a customer that has been on the road for 9 hours.

The most annoying of all is that I just checked my account with the new card that I provided, and an extra charge of $107.57, $107.57, and $286.55 has been taken out again. I feel mad. I want to get an attorney and address this fraudulent way of doing things, but I want you to kindly resolve it with the hotel. There is no need for me to call the manager of the hotel because she will not care to resolve the problems. The hotel phone number is 806-701-5430.
Pamella Bennett = 832-489-8010.

I visited Wyndham hotel in Sterling Heights MI on 7/21/18 solely for my 12 year old son birthday because that is where he wanted to go and to say the least it was an experience from hell. When I booked the room the reservation was taken by a third party who told me mixed information from what I was told from the actual hotel location when I checked in, I was told I could get numerous wrist bands for the indoor water park but when I checked in Eric the manager told me that I did not have the water park package and I could not buy additional water park tickets, so I wind up paying more for the room but he did accommodate me with an extra water park ticket so I received a total of 6 water park tickets and mind you I had a group of people with me. So after all of that I still decided to stay at the hotel, I wasn't at the hotel for two hours when we decided to check out because the water park that we visited the hotel for was shut down for the remainder of the evening which was a damper for my son, this ruined my son's birthday. There was no management on staff when we checked out but I did get one of the young ladies at the front desk to call the manager Eric on his cellphone who did approve my early check out but the young lady failed to stop the payment that was being processed on my credit card for $143.50 which was supposed to be held then it was supposed to fall off, now today Wednesday 07/25/2018 I'm still waiting on my refund which I was told it will take 7-9 business days because of someone's error, this so so unacceptable because we did not stay more than two hours at the hotel and I feel like I should be accommodated in all ways... I need action ASAP and I want my money back ASAP, I will never go to that facility ever again, you will not get any more of my money due to this horrible experience. If you are needing to contact me my number is 734-239-5841, and ask for April Gill

Days Inn-Great Bend, Kansas—filthy room, smelly hallway and room, uncomfortable beds, mildew a/c, unsavory characters walking around vehicles during night. Receipt was refused. Reward points refused. Cancellation refused at time of booking. Shame on Wyndham!

On 07/11 & 12th, Hubby & I stayed at Day's Inn on NW Blvd. - first time we've had to "rough it" in a motel. 1. Toilet sits very Low. Felt like sitting in a hole. 2. Had to flush it 3 and 4 times to clear. 3. Hardly any water pressure from faucet in sink - and could get hot water in AM, but not during day. 4. In the sink area, razor plug wouldn't stay (connect) in the outlet. 5. There's no handles to support yourself in bathroom. 6. There were 2 queen-size beds close to each wall on either side - could get in or out only on one side (center) of each bed.

I made a reservation at the Super 8 July 9-10, 2018. I had no phone in my room to call out and needed assist I had to keep walking to the front desk. I also had gnats in my room and when told to manager on duty she informed me its a georgia thing and they have tried to get rid of but nothing works. I feel that this is completely unacceptable as a response.Every time I put my cup down and pick up I would find a gnat and have to throw out even the food I had delivered the gnats got in as well. Basically the whole time I was awake I swatting a gnat that I would see. I have stayed at plenty of hotels in georgia and never have I had gnats in my room. My room was also next to where they do the laundry for the hotel. They had other rooms open like mines to move me to and didn't even offer to switch my room due to being sure I would have the same problem. I stayed here once before but used a third party booking but it had been a while and I see nothing has changed. I thought they would have changed due to renovations being done but I see the customer service from certain individuals that work the front desk is still not pleasant and friendly. I was also told that due to them being privately owned the owner would not give me a refund for my stay so this is why my complaint as now been excluded to wyndham. I paid and I am not happy with my stay and as a playing loyal wyndham account holder I refuse to just accept taking a loss of my money for the stay and room I was not happy with. I need some assistants if not my money back at least a voucher for the amount I spent at hotel to book somewhere. I basically took about $100 loss with the room, food and drink loss due to the gnant problem

Good morning-
I had an issue with one of your hotels. I made a reservation through Hotels.com for the Microtel Kansas City Airport (which I have stayed at before many years ago through Hotels.com which I paid at arrival like I did in this situation and had no issues. It was a pleasant experience which is why I booked again through Hotels.com). I chose to pay at the hotel and received a confirmation number showing I have a reservation, I do this for all my hotel stays and have never had a problem with my rooms being cancelled because I arrived at a weird time. According to the website check in is at 3 p.m. everyday and check out is 11 a.m. daily. My flight came in at 1:30 A.M. on 6/30/18 so I had booked it for 6/29 since we would arrive after check in time but we would be checked in long before the check out time the next day and my husband and I arrived at the hotel around 2:30 A.M. The person helping me was awful from the moment I stepped in the door and it ended up being the manager of that hotel. He told me my room was cancelled and I showed him my confirmation number that I had made the reservation and that I was to pay at arrival which he acknowledged this reservation on the cancellation sheet he keeps records on. He kept telling me that my card was no good and declined. I explained multiple times that that would not be true because my card should not have been charged until I arrived so there is no way that it could have been declined (plus my card would not have declined anyway because it's not maxed out). I tried to show him that option on my confirmation but he wouldn't even look at it. He just kept telling me that my card was no good & it declined and again I kept explaining that I chose the option to pay when I arrive through Hotels.com which I do for all my travels and have never had a problem. Then he tells me he can't charge my card at the 2:30 A.M. hour which I find that hard to believe because people that walk in at all hours of the hour that might need a room normally use a card and why would a hotel not have the capabilities to charge a card? Every time I would ask those questions or make those points he would just ignore me and walk back in his office. Then as I was explaining the situation with Hotels.com again to him he basically told me he didn't care about my problem and kept cutting me off which I will be honest really upset me and I clapped my hand together a couple times and asked him to please listen to me and he wouldn't. I told him I am calling Hotels.com to find out what's going on if it was on your hotels end or Hotels.com end. The customer service rep I spoke to actually called the manager while I was standing there and again same answers and the Hotels.com customer service guy apologized for him being rude and really couldn't understand why he would say those things but his hands were tied and helped me book another hotel up the hill. The manager told me he was going to call the police if I didn't leave. Which except for me clapping I was very calm with him and was trying to find out what was going on. I told him that's fine if he wants to call the police because it would be a waste of his time, my time, and especially the cops time and they would probably agree with me and leave so of course he hung up and just kept telling me he didn't care about my problem and would keep walking away. I did tell him that he didn't have very good customer service skills and that was disappointing to me. Again I told him I was calling Hotels.com to find out what was going on and why my room was cancelled because it's possible it was on the Hotels.com end. I was very upset and kept it together but inside I was in tears because by now it's 3 A.M. and we have no where to stay so I called Hotels.com and they helped me with a reservation up the hill which I think may be a Wyndam hotel as well (Surestay) which I was pleased with. The lady at the hotel mentioned both hotels were owned by the same company and she was very nice. She also told me that they get many complaints from that manager at the Microtel. I hope that all made sense and I hope your company can make this right with me and maybe management needs to talk to the manager about how to handle situations instead of telling customers things that don't make sense or in reality are lies and telling them that he doesn't care about their problems.
Thank you for your time
Tiffany Smetak

I have had AWFUL breakfast service both times i stayed! ...i suppose just because its "FREE"? However; i was told it was $9+ EXTRA for continental breakfast.
I wanted to bring a couple bowls of cereal and milk up to the room; my 4 and 6 year old boys aren't up EARLY eanough to get decent food- PLUS; our last stay the rest. HAD NO SPOONS!!! I had to ask front desk mgr. For spoons...the waitress never even asked us if we wanted anything to drink!
Today; because the boys had a late night i grabb

I had my account in process of canceling back in Feb of this year. I filed the cancellation within the 5 days due to misleading information and after reading the contract. I immediately next day canceled including PayPal account. Since then Cody Orent of Owner Care has been over my case with poor customer service. He won’t return my e-mails or follow through on getting this case a closure. This service of him handling my case is terrible and disappointing. I have never in my life want anything to do with Wyndham because of him and way my case is not closed yet.

On June 20th, we stayed at Wingate wyndham in west Monroe, la. Within a few hours bedbug bites were behind our knees, legs , and torsos. We contacted the hotel and requested the manager. It was early & she wasn't in. She has not called us yet. Also, I called your main office leaving a message and no one has called as well. I'm disgusted!

We were so upset with our hotel that we booked online. Pictures looked beautiful and perfect for our getaway. The room was filthy blood splattered on bathroom wall, hair in shower, water damage all over ceiling cob webs dirty toilet.... looked like part of ceiling was about to fall in. And to top it off pool was filthy too we couldn’t swim couldn’t see through murky water... and hot tub was cold which was so frustrating that was main reason we booked this hotel due to needing relaxation! I will spread the word and won’t recommend a Wyndham motel.... also fire detector was ripped out of ceiling and we had to unplug the fridge due to it smelling like something was not right. And front desk was odd and complained about this property and management and even told us their other property has bed bugs! I’m in shock and this ruined our weekend getaway. We felt unsafe and never should have had to.

I made a reservation last night through your reservation center. The confirmation email went to my junk folder because it came from a yahoo.com email address. THAT IS TOO SKETCHY TO IGNORE. Today I checked with the hotel at the local number and verified that they did indeed get the reservation. I then called your customer care people who were totally useless and lied telling me they were not the reservation people. They were. I called again and got to customer care and that girl hung up on me. She kept saying that an email confirmation could not come from a yahoo.com email. It did and is copied below. I asked for her supervisor and she said she could only transfer me to a supervisor if I had an open case. I told her to open one. She took my confirmation number and transferred me back to the local Day's Inn in Birmingham, AL....effectively hanging up on me. I'm livid! What kind of business the size of yours sends out customer emails via a yahoo.com email address? THEY DON'T! I would like for someone to look into this, to insure my reservation is right, and to see who took my reservation. It's not easy to give out a credit card number on the phone and when something like this happens it smells like impropriety. I now feel like I need to check my credit card account daily. My confirmation # is 83838EC012879. I also would like to be contacted at 941-764-8821.
Below find the email I received and below that the complete message source/header.

*********************************************
Reservation Confirmation at Days Inn by Wyndham Birmingham AL
mlal7@yahoo.com
Fri 6/22/2018 9:45 PM
cefbird@hotmail.com

THANK YOU. YOUR ROOM RESERVATION HAS BEEN CONFIRMED.

Name: Candance Bird

Confirmation Number: 83838EC012879

Hotel Information:
Days Inn by Wyndham Birmingham AL
1485 Montgomery Hwy
Birmingham Alabama
United States
1-205-2080317
Days Inn Website

Reservation:
1 King Bed NSMK

Stay:
1 Room(s);3 Night(s)

Occupancy:
1 Adult(s), 0 Child(ren) ages 0-17

Check-In:
Saturday, July 07, 2018 14:30 (2:30 PM)

Check-Out:
Tuesday, July 10, 2018 11:00 (11:00 AM)

Best Available Rate USD 44.23
Tax Service Charge: USD 7.95
Sales tax: USD 9.29
Occupancy tax: USD 5.30
Total for Stay USD 155.22
WYNDHAM REWARDS
Earn points toward FREE NIGHTS around the globe! Not a Wyndham Rewards member yet? Enroll Today

WYNDHAM REWARDS Offer

Cancellation Policy: Cancel 24 Hours prior to 4pm day of arrival to avoid 1 Night charge plus tax.

Payment Method: VISA

Comments:

NEW PASSPORT RULES: Learn More

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<td style=3D"font-size: 14px; font-family: arial, helvetica, sans-serif;"> =
<strong style=3D"color: #666666;">Name: </strong><strong><font color=3D"#F9=
9F24">Candance Bird</font></strong><br>
<br>
<strong><font color=3D"#666666">Confirmation Number: </font><font color=3D"=
#F99F24">83838EC012879</font></strong><br>
<br>
<strong style=3D"color: #666666;">Hotel Information:&nbsp;<span style=3D"co=
lor: #133957;"></span></strong> <br>
<font color=3D"#F99F24"><strong><i>Days Inn by Wyndham Birmingham AL</i></s=
trong><font color=3D"#666666">
<br>
1485 Montgomery Hwy <br>
Birmingham Alabama<br>
United States <br>
1-205-2080317 </font><br>
<span style=3D"color: #666666; font-size: 10px;"><a style=3D"color: #1a4cfb=
;" alias=3D"Brand website" target=3D"_blank" href=3D"http://www.daysinn.com=
/">Days Inn Website</a>
<p><br></p>
</span></font></td>
</tr>
<tr>
<td style=3D"padding-top: 10px; padding-bottom: 10px;">
<table cellpadding=3D"0" cellspacing=3D"0">
</table>
</td>
</tr>
</tbody>
</table>
<!-- /HOTEL INFO --></td>
<td style=3D"padding-top: 3px; width: 259px;" class=3D"drop" valign=3D"top"=
>
<table class=3D"container" cellpadding=3D"0" cellspacing=3D"0" width=3D"100=
%">
<tbody>
<tr>
<td style=3D"padding-top: 8px;"><!-- RESERVATION -->
<table style=3D"width: 259px;" class=3D"container" cellpadding=3D"0" cellsp=
acing=3D"0" width=3D"259">
<tbody>
<tr>
<td style=3D"padding: 9px; font-size: 11px; font-family: arial, helvetica, =
sans-serif; background-color: #fefce8;"><!-- Modification and Cancel links

Do not show Modify link:
- If no modification link is sent.
- If the email is a "Modification" type.
- If the rate code is "SRB" or "SMO".
- If the brand is "Wyndham".

Do not show Cancel link:
- If no cancellation link is sent.
- If the email is a "Cancellation" type.
- If the rate code is "SRB" or "SMO".
- If the number of rooms booked is greater than 1 and the brand is Wyndham.
-->
<p><strong style=3D"color: #000000;">Reservation:</strong> <br>
<font color=3D"#000000">1 King Bed NSMK</font></p>
<p><strong style=3D"color: #000000;">Stay:</strong> <br>
<font color=3D"#000000">1 Room(s);3 Night(s)</font></p>
<p><strong style=3D"color: #000000;">Occupancy:</strong> <br>
<font color=3D"#000000">1 Adult(s), 0 Child(ren) ages 0-17</font></p>
<p><strong style=3D"color: #000000;">Check-In:</strong> <br>
<font color=3D"#000000">Saturday, July 07, 2018 14:30 (2:30 PM)</font></p>
<p><strong style=3D"color: #000000;">Check-Out:</strong> <br>
<font color=3D"#000000">Tuesday, July 10, 2018 11:00 (11:00 AM)</font></p>
<p><br></p>
<p><font color=3D"#000000"><br>
</font></p>
<!-- PAYMENT INFO BOX -->
<table style=3D"border: 1px solid #cccccc; color: #3b3b3b; background-color=
: #ffffff;" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td style=3D"border-right: 1px solid #cccccc; border-bottom: 1px solid #ccc=
ccc; padding: 3px 9px; font-weight: bold; font-family: arial, helvetica, sa=
ns-serif; font-size: 12px; color: #666666; background-color: #eeeeee;">Best=
Available Rate</td>
<td style=3D"border-bottom: 1px solid #cccccc; padding: 3px 9px; width: 85p=
x; font-weight: bold; font-family: arial, helvetica, sans-serif; font-size:=
12px; text-align: right; color: #057dc1;"><!-- If currency is USD then sho=
w the dollar sign -->USD 44.23
<span style=3D"font-size: 10px; color: #666666;"> </span></td>
</tr>
<tr>
<td style=3D"border-right: 1px solid #cccccc; border-bottom: 1px solid #ccc=
ccc; padding: 3px 9px; font-weight: bold; font-family: arial, helvetica, sa=
ns-serif; font-size: 12px; color: #666666; background-color: #eeeeee;">Tax<=
/td>
<td style=3D"border-bottom: 1px solid #cccccc; padding: 3px 9px; font-weigh=
t: bold; font-family: arial, helvetica, sans-serif; font-size: 12px; text-a=
lign: right; color: #057dc1;">Service Charge: USD 7.95<br>Sales tax: USD 9.=
29<br>Occupancy tax: USD 5.30<br>
<span style=3D"font-size: 10px; color: #666666;"></span></td>
</tr>
<!-- Gift Card useage information. --> <tr>
<td style=3D"border-right: 1px solid #cccccc; padding: 3px 9px; font-weight=
: bold; font-family: arial, helvetica, sans-serif; font-size: 12px; color: =
#f99f24; background-color: #eeeeee;">Total
for Stay</td>
<td style=3D"padding: 3px 9px; font-weight: bold; font-family: arial, helve=
tica, sans-serif; font-size: 12px; text-align: right; color: #f99f24;">USD =
155.22
<span style=3D"font-size: 10px; color: #666666;"></span></td>
</tr>
</tbody>
</table>
<!-- /PAYMENT INFO BOX --></td>
</tr>
</tbody>
</table>
<!-- /RESERVATION --></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<!-- WR block --> <tbody>
<tr>
<td>
<table class=3D"container" cellpadding=3D"0" cellspacing=3D"0" width=3D"100=
%">
<tbody>
<tr>
<td style=3D"padding-top: 20px;">
<table class=3D"container" cellpadding=3D"0" cellspacing=3D"0" width=3D"100=
%">
<tbody>
<tr>
<td style=3D"padding-left: 15px; background-color: #daf0fe;" class=3D"drop =
center nopadding"><img style=3D"border-style: solid; border-width: 0px;" al=
t=3D"WYNDHAM REWARDS" src=3D"http://image.emails.wyndhamhotelgroup.com/lib/=
fe85127171620d757d/m/13/201605_confirmation_WR_logo2.png" height=3D"47" wid=
th=3D"116"> </td>
<td style=3D"padding-left: 14px; padding-right: 14px; background-color: #da=
f0fe;" class=3D"drop nopadding" valign=3D"middle">
<table cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td style=3D"font-family: arial, helvetica, sans-serif; font-size: 12px; co=
lor: #3b3b3b;" class=3D"padding10"> <strong>Earn
points toward FREE NIGHTS around the globe!
Not a Wyndham Rewards member yet?&nbsp;&nbsp;<a style=3D"color: #0030ff;" t=
arget=3D"_blank" href=3D"https://www.wyndhamrewards.com/trec/consumer/consu=
merEnroll.action?variant=3D&amp;CID=3Dem:DI:20171003:olson:Confirmation:WHG=
">Enroll
Today</a> </strong></td>
</tr>
</tbody>
</table>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #cccccc;" class=3D"mobile-hidden"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #dddddd;" class=3D"mobile-hidden"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;" class=3D"mobile-hidden"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;" class=3D"mobile-hidden"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;" class=3D"mobile-hidden"> <br>
</td>
</tr>
<!-- bottom border --> <tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #cccccc;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #dddddd;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #eaeaea;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #f4f4f4;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<tr class=3D"mobile-hidden">
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; background-colo=
r: #ffffff;" colspan=3D"4"> <br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #eaeaea;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #f4f4f4;">
<br>
</td>
<td style=3D"height: 1px; line-height: 1px; font-size: 1px; width: 1px; bac=
kground-color: #ffffff;">
<br>
</td>
</tr>
<!-- end bottom border -->
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style=3D"height: 0.75pt;">
<td align=3D"center">
<p class=3D"MsoNormal"><a href=3D"http://www.barclaycardus.com/apply/Landin=
g.action?campaignId=3D2284&amp;cellNumber=3D9&amp;referrerid=3DOct16WYNCFCA=
LLNVP"><img src=3D"https://www.wyndhamrewards.com/trec/cm/global/wyndhamrew=
ards/7839600810432358554.jpg" alt=3D"WYNDHAM REWARDS Offer" style=3D"border=
-style: solid; border-width: 0px;"></a></p>
</td>
</tr>
<!-- /WR block --><!-- CANCELLATION POLICY:
Do not show cancellation policy or payment:
- If the Email is a cancel or modification type
- If there's no cancellation link passed from the Data.

Show custom cancellation policy:
- If the number of rooms booked is greater than 1 and the brand is Wyndham
- If the Brand is a Tryp Hotel
-->
<tr>
<td style=3D"padding: 20px 10px 23px; font-size: 12px; font-family: arial, =
helvetica, sans-serif; color: #666666;"><!-- GIFT CARD POLICY --><span styl=
e=3D"font-weight: bold; text-decoration: underline;">Cancellation
Policy</span>: Cancel 24 Hours prior to 4pm day of arrival to avoid 1 Night=
charge plus tax. <br>
<br>
<span style=3D"font-weight: bold; text-decoration: underline;">Payment Meth=
od</span>:
VISA <br>
<br>
<span style=3D"font-weight: bold; text-decoration: underline;">Comments</sp=
an>:
<br>
<br>
<span style=3D"font-weight: bold; text-decoration: underline;">NEW PASSPORT
RULES</span>: <a style=3D"color: #1143ff;" target=3D"_blank" href=3D"https:=
//www.wyndhamhotels.com/days-inn/about-us/international-travel-rules?WID=3D=
em:DI|20|US|052015&amp;&amp;reg1=3Dem|DI|20|0515|Cons|US|00&amp;stop_mobi=
=3Dyes">
Learn More</a> </td>
</tr>
<!-- /CANCELLATION POLICY -->
</tbody>
</table>
<!-- /MAIN --></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<!-- right border --> <td style=3D"font-size: 1px; width: 5px; background-c=
olor: #ffffff;">
<br>
</td>
<td style=3D"font-size: 1px; width: 1px; background-color: #ababab;">
<br>
</td>
<td style=3D"font-size: 1px; width: 1px; background-color: #c3c3c3;">
<br>
</td>
<td style=3D"font-size: 1px; width: 1px; background-color: #d7d7d7;">
<br>
</td>
<!-- end right border --> </tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style=3D"font-size: 10px; line-height: 10px; height: 10px;" align=3D"ce=
nter"> <img alt=3D"" class=3D"photo" style=3D"display: block;" src=3D"http:=
//image.emails.wyndhamhotelgroup.com/lib/fe85127171620d757d/m/11/201505_con=
firmation_tablebottom.gif" height=3D"10" width=3D"560"></td>
</tr>
<!-- NOR1 --><!-- /NOR1 --><!-- ADS --

<!-- /ADS -->
<tr>
</tr><tr>
<td><style type=3D"text/css">
.merriweather, [style*=3D"Merriweather Sans"] { font-family: 'Merriweather =
Sans', 'Trebuchet MS', Helvetica, Arial, sans-serif !important; }
.wr_brandbar .row { display:none !important; visibility: hidden; }
.wr_brandbar .spacer { display:block !important; }
.desktop_hide { display:none !important; }
@media (max-width: 569px) {
.desktop_hide { display:table !important; }
.wr_brandbar { min-width:100% !important; width:100% !important; }
.wr_brandbar .wr_brandbar_wrapper { width:92% !important; margin:0 auto=
; }
.wr_brandbar .width-100 { width:100% !important; }
.wr_brandbar .remove-padding { padding:0 !important; }
.wr_brandbar .height-auto { height:auto !important; }
.wr_brandbar .hide { display:none !important; opacity: 0; }
.wr_brandbar img { position: relative; height:auto !important; }

.wr_brandbar .bbwrlogo { padding:12% 0 5% !important; border-bottom:1px=
solid #a7a9ac; }
.wr_brandbar .bbwrlogo img { width:28%; height:auto !important; }
/* HOTELS BY WYNDHAM */
.wr_brandbar .bbhotel .headline { border: none !important; font-size: 2=
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.wr_brandbar .bbhotel .iconwrapper { padding:0 !important; }
.wr_brandbar .bbhotel .iconwrapper img { display: inline-block !importa=
nt; max-height: none !important; }
.wr_brandbar .bbhotel .iconwrapper .row { display:table !important; tab=
le-layout: fixed; visibility: visible; }
.wr_brandbar .bbhotel .iconwrapper .row a { display:table-cell; vertica=
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.wr_brandbar .bbhotel .iconwrapper .row a:first-child { text-align:left=
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.wr_brandbar .bbhotel .iconwrapper .row a:last-child { text-align:right=
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.wr_brandbar .bbhotel .iconwrapper .row1 { margin-bottom:4.5%; }
.wr_brandbar .bbhotel .iconwrapper .row1 img { width:72%; }
.wr_brandbar .bbhotel .iconwrapper .row1 .bblogo.dx img { left: -16%; }
.wr_brandbar .bbhotel .iconwrapper .row1 .bblogo.es img { left: -7%; }
.wr_brandbar .bbhotel .iconwrapper .row1 .bblogo.dz img { left: -4%; }
=20
.wr_brandbar .bbhotel .iconwrapper .row2 { margin-bottom:3%; }
.wr_brandbar .bbhotel .iconwrapper .row2 img { width:61%; }
.wr_brandbar .bbhotel .iconwrapper .row2 .bblogo.tq img { left:4%; }
.wr_brandbar .bbhotel .iconwrapper .row2 .bblogo.wg img { left:11%; }
.wr_brandbar .bbhotel .iconwrapper .row2 .bblogo.aa img { left:20%; wid=
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.wr_brandbar .bbhotel .iconwrapper .row2 .bblogo.wdgarden img { left:16=
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.wr_brandbar .bbhotel .iconwrapper .row2 .bblogo.bh img { left:12%; }

.wr_brandbar.LATAM .bbhotel .iconwrapper .row2 .bblogo.ra img,
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.wr_brandbar .bbhotel .iconwrapper .row2 .bblogo.bh img { left:20%; }

.wr_brandbar .bbhotel .iconwrapper .row2 .bblogo.ra.intl img { left:40%=
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.wr_brandbar .bbhotel .iconwrapper .row3 { margin-bottom:5.5%; }
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.wr_brandbar .bbhotel .iconwrapper .row3 .bblogo.di img { left:-15%; }
.wr_brandbar .bbhotel .iconwrapper .row3 .bblogo.hj img { left:5%; }

/* DESTINATIONS */
.wr_brandbar .bbdestinations { padding:5% 0 5.5% !important; }
.wr_brandbar .bbdestinations .headline { padding:0 0 4% !important; fon=
t-size: 2vw !important; }
.wr_brandbar .bbdestinations .iconwrapper { width:100%; table-layout: f=
ixed; }
.wr_brandbar .bbdestinations .iconwrapper td:first-child { text-align:l=
eft; }
.wr_brandbar .bbdestinations .iconwrapper td:last-child { text-align:ri=
ght; }
.wr_brandbar .bbdestinations .iconwrapper a { display:inline-block !imp=
ortant; padding:5% 0; }
.wr_brandbar .bbdestinations .bblogo.cw img { width: 86%; }
.wr_brandbar .bbdestinations .bblogo.svc img { width: 50%; margin:0 aut=
o; }
.wr_brandbar .bbdestinations .bblogo.mvc img { width: 72%; left: 20%; }
.wr_brandbar .bbdestinations .bblogo.cot img { width: 82%; left:31%; }
.wr_brandbar .bbdestinations .bblogo.lan img { width: 34%; left:52%; }
.wr_brandbar .bbdestinations .bblogo.wvr img { width: 75%; float:right;=
}

/* CAESARS ENTERTAINMENT */
.wr_brandbar .bbcaesarsent { padding:5% 0 !important; }
.wr_brandbar .bbcaesarsent .headline { border: none !important; font-si=
ze: 2vw !important; padding: 0 0 5% !important; }
.wr_brandbar .bbcaesarsent .iconwrapper { text-align:center; }
.wr_brandbar .bbcaesarsent .iconwrapper table { display:inline-block !i=
mportant; float:none; clear:both; width:15.25% !important; }
.wr_brandbar .bbcaesarsent .iconwrapper table.hide { display:none !impo=
rtant; }
.wr_brandbar .bbcaesarsent .iconwrapper table td { padding:0 !important=
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.wr_brandbar .bbcaesarsent .bblogo { padding:5% 0; }
.wr_brandbar .bbcaesarsent .bblogo.row2 { padding:10% 0; }
.wr_brandbar .bbcaesarsent .bblogo.caesars img { width:72%; }
.wr_brandbar .bbcaesarsent .bblogo.harrahs img { width:55%; left:20%;=
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.wr_brandbar .bbcaesarsent .bblogo.cromwell img { width:74%; left:44%;=
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.wr_brandbar .bbcaesarsent .bblogo.balleys img { width:46%; left:59%;=
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.wr_brandbar .bbcaesarsent .bblogo.flamingo img { width:51%; float:rig=
ht; }
.wr_brandbar .bbcaesarsent .bblogo.linq img { width:55%; left:12%;=
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.wr_brandbar .bbcaesarsent .bblogo.nobu img { width:100%; left:14%=
; }
.wr_brandbar .bbcaesarsent .bblogo.paris img { width:32%; left:57%;=
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.wr_brandbar .bbcaesarsent .bblogo.rio img { width:42%; left:46%;=
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}
</style>
<table class=3D"wr_brandbar " align=3D"center" border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0" width=3D"570" style=3D"min-width: 570px; width: 570px;=
font-size: 0px; background-color: #ffffff;">
<tbody>
<tr>
<td>
<table class=3D"wr_brandbar_wrapper" align=3D"center" border=3D"0" cellpadd=
ing=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td class=3D"bbwrlogo" valign=3D"top" align=3D"center" style=3D"padding: 45=
px 0px 24px;"><a href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a628c516bdcdb10d9b493f6e860ac55f55500f2e0c46417f6f09f8be=
c31ef761f68b6e10b272dac15469b2ea326711d1144d78e88a08f42b1c" target=3D"_blan=
k" title=3D"Wyndham Rewards" style=3D"text-decoration: none; display: block=
;"><img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe85127171620d=
757d/m/13/logo_brandbar_WR.png" alt=3D"Wyndham Rewards" width=3D"107" style=
=3D"display: block; height: inherit; border-width: 0px; border-style: solid=
;">
</a></td>
</tr>
<tr>
<td class=3D"bbhotel" align=3D"center">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td class=3D"merriweather headline" align=3D"center" style=3D"font-size: 8p=
x; line-height: 12px; color: #404041; font-family: arial, &quot;helvetica n=
eue&quot;, helvetica, &quot;merriweather sans&quot;, sans-serif; padding: 2=
3px 0px 15px; text-align: center; border-top: 1px solid #a7a9ac;">
HOTELS BY WYNDHAM </td>
</tr>
<tr>
<td class=3D"iconwrapper" align=3D"center" style=3D"padding: 8px 0px 26px;"=
>
<table class=3D"hide" border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"left" valign=3D"top">
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"91" style=3D"width: 91px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a652283414d33e7bc75c0e1dea6abfb375c3b0a2140921da04fc1593=
783c00ab0f4c0183b8e58410047dc6b31b4b31c1ae02a22a6287e35418" target=3D"_blan=
k" title=3D"Wyndham Grand" style=3D"display: block;"><img src=3D"http://ima=
ge.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WDGRAN=
D.png" width=3D"71" style=3D"display: block; height: inherit; border-width:=
0px; border-style: solid;" alt=3D"Wyndham Grand">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"97" style=3D"width: 97px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a6bfe8545ecdbce829930cc07ecc226ff7a846f61ca826b2426348b0=
b3a19edac67da5dc5ee569b4f8a44760eadcf6f158e86ce79086efeabf" target=3D"_blan=
k" title=3D"Dolce Hotels and=20

Resorts" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamh=
otelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_DX.png" width=3D"43" sty=
le=3D"display: block; height: inherit; border-width: 0px; border-style: sol=
id;" alt=3D"Dolce Hotels and Resorts">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a69db5197100cfcb47c35191eccabed858f596e2d000e90704c785a6=
dfc2335a02644ac966695393b0ca3a05ea7c69167b1e371b8b48e645b9" target=3D"_blan=
k" title=3D"Wyndham" style=3D"display: block;"><img src=3D"http://image.ema=
ils.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WD.png" widt=
h=3D"43" style=3D"display: block; height: inherit; border-width: 0px; borde=
r-style: solid;" alt=3D"Wyndham">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"98" style=3D"width: 98px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"top" style=3D"height: 26px;"><a href=3D"http=
://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a6f3fdb24847a8ff90cdf0e1fb59685d0002ffabaf37949d9d07e598=
f54b6c91693b3621f443aa79389f84d1f5d3fd3382abd13e5748292b02" target=3D"_blan=
k" title=3D"TRYP by Wyndham" style=3D"display: block;"><img src=3D"http://i=
mage.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WT.p=
ng" width=3D"24" style=3D"display: block; height: inherit; border-width: 0p=
x; border-style: solid;" alt=3D"TRYP by Wyndham">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b8179676c2f6b208c1b06925ace09347e230ee67a7959e06e8bafe6=
ea5ed03c01d316aff87390753ab6c5b3e93567c5a368955ebdd4184aa1" target=3D"_blan=
k" title=3D"Esplendor=20

Boutique Hotels" style=3D"display: block;"><img src=3D"http://image.emails.=
wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_ES.png" width=3D=
"69" style=3D"display: block; height: inherit; border-width: 0px; border-st=
yle: solid;" alt=3D"Esplendor Boutique Hotels">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b229f45cd60d0fac04d1a3d8d5b63c3fb5808e5f8be436c4c17563e=
1bec00878cc1a88e80fa303960f83e5435000e2e708fe13cf195b2409f" target=3D"_blan=
k" title=3D"Dazzler Hotels" style=3D"display: block;"><img src=3D"http://im=
age.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_DZ.pn=
g" width=3D"48" style=3D"display: block; height: inherit; border-width: 0px=
; border-style: solid;" alt=3D"Dazzler Hotels">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b4a2868bf7b8b5a7c8c5e85027a306044fa3b0881c46ec18d6b7b07=
5161cc30b90fb1b6f5b10e2a77693d3b04550c389f834077f2a505624b" target=3D"_blan=
k" title=3D"Trademark Hotel=20

Collections" style=3D"display: block;"><img src=3D"http://image.emails.wynd=
hamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_TQ.png" width=3D"44"=
style=3D"display: block; height: inherit; border-width: 0px; border-style:=
solid;" alt=3D"Trademark Hotel Collections">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"97" style=3D"width: 97px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"top" style=3D"height: 26px;"><a href=3D"http=
://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b339edc56602a4f71d897bdaaeb16b494a971aa1cb1d666804f2ad8=
31c37cafb8b10793fd6b46b68da045caed5b7f75a44c0a2a0343201c09" target=3D"_blan=
k" title=3D"Wingate by=20

Wyndham" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamh=
otelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WG.png" width=3D"38" sty=
le=3D"display: block; height: inherit; border-width: 0px; border-style: sol=
id;" alt=3D"Wingate by Wyndham">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0bd7c3826f8e994e45845e944b93f3cc4e094e5c359f011e11b8b1c3=
e0667db338d667cc068562d6710e27c4d9666911727d17aa16f9f2aeb9" target=3D"_blan=
k" title=3D"Wyndham Garden" style=3D"display: block;"><img src=3D"http://im=
age.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_WDGAR=
DEN.png" width=3D"43" style=3D"display: block; height: inherit; border-widt=
h: 0px; border-style: solid;" alt=3D"Wyndham Garden">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b42356c78515946fe69e1785780edac2b54b619384804a4ab524d98=
328e64c857e1012c2c41af3a9dd96478f3b21e6c7fe0242954554889ca" target=3D"_blan=
k" title=3D"AmericInn" style=3D"display: block;"><img src=3D"http://image.e=
mails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/13/BB_Hotel_AA.png" wi=
dth=3D"45" style=3D"display: block; height: inherit; border-width: 0px; bor=
der-style: solid;" alt=3D"AmericInn">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0bf5af704dd41db3cb89d965d0cf12900dec7b71d8b7829f380f9238=
8db81b9525fb5f5ff6d04b81a693bda4c56ca17384fffc16df36c887f9" target=3D"_blan=
k" title=3D"Ramada Worldwide" style=3D"display: block;"><img src=3D"http://=
image.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_RA.=
png" width=3D"43" style=3D"display: block; height: inherit; border-width: 0=
px; border-style: solid;" alt=3D"Ramada Worldwide">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b0264fe3aaed2c506c2560a916347e8618c12f770cf49e2a5318844=
4a004cce6127a6433658f3f68cf16734c27ddd0b44470d111f43aa9604" target=3D"_blan=
k" title=3D"Baymont Inn &amp;=20

Suites" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamho=
telgroup.com/lib/fe88127171620d7471/m/11/BB_Hotel_BU.png" width=3D"45" styl=
e=3D"display: block; height: inherit; border-width: 0px; border-style: soli=
d;" alt=3D"Baymont Inn &amp; Suites">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"97" style=3D"width: 97px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"top" style=3D"height: 26px;"><a href=3D"http=
://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b63f119c1a8943f7b6203e70bd4426ab9ae355b1a0bc6711f38e9fe=
0c423ff1fa356ff7f5c79c0d3e8c2ebd52c2df7946aae22ff98d67fd4e" target=3D"_blan=
k" title=3D"Microtel by=20

Wyndham" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamh=
otelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_MT.png" width=3D"38" sty=
le=3D"display: block; height: inherit; border-width: 0px; border-style: sol=
id;" alt=3D"Microtel by Wyndham">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b8b0aab7a18141363f361dc76560488f48aa43b5ab8931004d876ee=
28fafd9dc9dd6a10ab8a3850bdf9997d2f40a9b820a0ba6f23762b6053" target=3D"_blan=
k" title=3D"Days Inn" style=3D"display: block;"><img src=3D"http://image.em=
ails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Hotel_DI.png" wid=
th=3D"35" style=3D"display: block; height: inherit; border-width: 0px; bord=
er-style: solid;" alt=3D"Days Inn">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c708fc476f7d9c255019f583826ffec8297b445eaacb9cb8ea6548c3=
4c911bfc3e6dd8cbb2295a8764253f37f6deb889dd48ddf92679913127" target=3D"_blan=
k" title=3D"Super 8" style=3D"display: block;"><img src=3D"http://image.ema=
ils.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_SE.png" widt=
h=3D"17" style=3D"display: block; height: inherit; border-width: 0px; borde=
r-style: solid;" alt=3D"Super 8">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c71e5757acbdbc0e8d800e41d9fea50836f53086c6a1fbf4a4e34c0d=
c248ad4c1e94c1ef7f955c119d8aa4f18a2b51c1f1b296632007480f43" target=3D"_blan=
k" title=3D"Howard Johnson" style=3D"display: block;"><img src=3D"http://im=
age.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_HJ.pn=
g" width=3D"52" style=3D"display: block; height: inherit; border-width: 0px=
; border-style: solid;" alt=3D"Howard Johnson">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a href=3D"h=
ttp://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c76e8b4d5d5988ad514f6f76fd9c22f5877be1ff5af982b66a14c65b=
cbc99af287670333b85e3ebe6d608053027cd04ea54c25c7b470b90a17" target=3D"_blan=
k" title=3D"Travelodge" style=3D"display: block;"><img src=3D"http://image.=
emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/12/BB_Hotel_TL.png" w=
idth=3D"45" style=3D"display: block; height: inherit; border-width: 0px; bo=
rder-style: solid;" alt=3D"Travelodge">
</a></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 0px; font-size: 5px; =
line-height: 5px;">
&nbsp;</td>
</tr>
<tr>
<td align=3D"center" valign=3D"middle" style=3D"height: 26px;"><a></a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]>
</td>
<td valign=3D"top">
<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"90" style=3D"width: 90px;">
<tbody>
<tr>
<td align=3D"center" valign=3D"top" style=3D"height: 26px;"><a href=3D"http=
://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c7f9b641349dd8a0d8365a24ceb27bbe9149408c4a1b362254b56ebc=
580c716f526b30053f7aeca8580d7ee035f0a538eeb4d94f6d22c80027" target=3D"_blan=
k" title=3D"Hawthorn Suites=20

by Wyndham" style=3D"display: block;"><img src=3D"http://image.emails.wyndh=
amhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Hotel_BH.png" width=3D"49" =
style=3D"display: block; height: inherit; border-width: 0px; border-style: =
solid;" alt=3D"Hawthorn Suites by Wyndham">
</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!--[if !mso]><!-->
<table class=3D"desktop_hide" align=3D"center" border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0" style=3D"display: none; font-size: 0px; max-height: 0p=
x; line-height: 0;">
<tbody>
<tr>
<td>
<div class=3D"row row1"><a class=3D"bblogo wdgrand" href=3D"http://click.em=
ails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a652283414d33e7bc75c0e1dea6abfb375c3b0a2140921da04fc1593=
783c00ab0f4c0183b8e58410047dc6b31b4b31c1ae02a22a6287e35418" target=3D"_blan=
k"><img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d=
7471/m/12/BB_Hotel_WDGRAND.png" alt=3D"Wyndham Grand" style=3D"display: non=
e; font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo dx" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a6bfe8545ecdbce829930cc07ecc226ff7a846f61ca826b2426348b0=
b3a19edac67da5dc5ee569b4f8a44760eadcf6f158e86ce79086efeabf" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_DX.png" alt=3D"Dolce Hotels and Resorts" style=3D"display: =
none; font-size: 0px; line-height: 0;"></a>
<a class=3D"bblogo es" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b8179676c2f6b208c1b06925ace09347e230ee67a7959e06e8bafe6=
ea5ed03c01d316aff87390753ab6c5b3e93567c5a368955ebdd4184aa1" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_ES.png" alt=3D"Esplendor Boutique Hotels" style=3D"display:=
none; font-size: 0px; line-height: 0;"></a>
<a class=3D"bblogo dz" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b229f45cd60d0fac04d1a3d8d5b63c3fb5808e5f8be436c4c17563e=
1bec00878cc1a88e80fa303960f83e5435000e2e708fe13cf195b2409f" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_DZ.png" alt=3D"Dazzler Hotels" style=3D"display: none; font=
-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo wd" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D93667d8755f297a69db5197100cfcb47c35191eccabed858f596e2d000e90704c785a6=
dfc2335a02644ac966695393b0ca3a05ea7c69167b1e371b8b48e645b9" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_WD.png" alt=3D"Wyndham" style=3D"display: none; font-size: =
0px; max-height: 0px;"></a>
</div>
<div class=3D"row row2"><a class=3D"bblogo wt" href=3D"http://click.emails.=
wyndhamhotelgroup.com/?

qs=3D93667d8755f297a6f3fdb24847a8ff90cdf0e1fb59685d0002ffabaf37949d9d07e598=
f54b6c91693b3621f443aa79389f84d1f5d3fd3382abd13e5748292b02" target=3D"_blan=
k"><img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d=
7471/m/12/BB_Hotel_WT.png" alt=3D"TRYP by Wyndham" style=3D"display: none; =
font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo tq" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b4a2868bf7b8b5a7c8c5e85027a306044fa3b0881c46ec18d6b7b07=
5161cc30b90fb1b6f5b10e2a77693d3b04550c389f834077f2a505624b" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_TQ.png" alt=3D"Trademark Hotel Collections" style=3D"displa=
y: none; font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo wg" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b339edc56602a4f71d897bdaaeb16b494a971aa1cb1d666804f2ad8=
31c37cafb8b10793fd6b46b68da045caed5b7f75a44c0a2a0343201c09" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_WG.png" alt=3D"Wingate by Wyndham" style=3D"display: none; =
font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo wdgarden" href=3D"http://click.emails.wyndhamhotelgroup.=
com/?

qs=3D577a337a0cd1df0bd7c3826f8e994e45845e944b93f3cc4e094e5c359f011e11b8b1c3=
e0667db338d667cc068562d6710e27c4d9666911727d17aa16f9f2aeb9" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_WDGARDEN.png" alt=3D"Wyndham Garden" style=3D"display: none=
; font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo bh" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c7f9b641349dd8a0d8365a24ceb27bbe9149408c4a1b362254b56ebc=
580c716f526b30053f7aeca8580d7ee035f0a538eeb4d94f6d22c80027" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/11/BB_Hotel_BH.png" alt=3D"Hawthorn Suites by Wyndham" style=3D"display=
: none; font-size: 0px; line-height: 0;"></a>
<a class=3D"bblogo aa" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b42356c78515946fe69e1785780edac2b54b619384804a4ab524d98=
328e64c857e1012c2c41af3a9dd96478f3b21e6c7fe0242954554889ca" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/13/BB_Hotel_AA.png" alt=3D"AmericInn" style=3D"display: none; font-size=
: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo ra" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0bf5af704dd41db3cb89d965d0cf12900dec7b71d8b7829f380f9238=
8db81b9525fb5f5ff6d04b81a693bda4c56ca17384fffc16df36c887f9" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_RA.png" alt=3D"Ramada Worldwide" style=3D"display: none; fo=
nt-size: 0px; max-height: 0px; line-height: 0;"></a>
</div>
<div class=3D"row row3"><a class=3D"bblogo bu" href=3D"http://click.emails.=
wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b0264fe3aaed2c506c2560a916347e8618c12f770cf49e2a5318844=
4a004cce6127a6433658f3f68cf16734c27ddd0b44470d111f43aa9604" target=3D"_blan=
k"><img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d=
7471/m/11/BB_Hotel_BU.png" alt=3D"Baymont Inn &amp; Suites" style=3D"displa=
y: none; font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo mt" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b63f119c1a8943f7b6203e70bd4426ab9ae355b1a0bc6711f38e9fe=
0c423ff1fa356ff7f5c79c0d3e8c2ebd52c2df7946aae22ff98d67fd4e" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_MT.png" alt=3D"Microtel by Wyndham" style=3D"display: none;=
font-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo di" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D577a337a0cd1df0b8b0aab7a18141363f361dc76560488f48aa43b5ab8931004d876ee=
28fafd9dc9dd6a10ab8a3850bdf9997d2f40a9b820a0ba6f23762b6053" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/11/BB_Hotel_DI.png" alt=3D"Days Inn" style=3D"display: none; font-size:=
0px; max-height: 0px;"></a>
<a class=3D"bblogo se" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c708fc476f7d9c255019f583826ffec8297b445eaacb9cb8ea6548c3=
4c911bfc3e6dd8cbb2295a8764253f37f6deb889dd48ddf92679913127" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_SE.png" alt=3D"Super 8" style=3D"display: none; font-size: =
0px; max-height: 0px;"></a>
<a class=3D"bblogo hj" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c71e5757acbdbc0e8d800e41d9fea50836f53086c6a1fbf4a4e34c0d=
c248ad4c1e94c1ef7f955c119d8aa4f18a2b51c1f1b296632007480f43" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_HJ.png" alt=3D"Howard Johnson" style=3D"display: none; font=
-size: 0px; max-height: 0px; line-height: 0;"></a>
<a class=3D"bblogo tl" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c76e8b4d5d5988ad514f6f76fd9c22f5877be1ff5af982b66a14c65b=
cbc99af287670333b85e3ebe6d608053027cd04ea54c25c7b470b90a17" target=3D"_blan=
k">
<img src=3D"http://image.emails.wyndhamhotelgroup.com/lib/fe88127171620d747=
1/m/12/BB_Hotel_TL.png" alt=3D"Travelodge" style=3D"display: none; font-siz=
e: 0px; max-height: 0px; line-height: 0;"></a>

</div>
</td>
</tr>
</tbody>
</table>
<!--<![endif]--></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td class=3D"bbdestinations" align=3D"center" style=3D"border-top: 1px soli=
d #a7a9ac; padding: 23px 0px 32px;">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td class=3D"merriweather headline" align=3D"center" style=3D"font-size: 8p=
x; line-height: 12px; color: #404041; font-family: arial, &quot;helvetica n=
eue&quot;, helvetica, &quot;merriweather sans&quot;, sans-serif; padding: 0=
px 0px 15px; text-align: center;">
DESTINATIONS </td>
</tr>
<tr>
<td align=3D"center">
<table class=3D"iconwrapper" border=3D"0" cellpadding=3D"0" cellspacing=3D"=
0">
<tbody>
<tr>
<td align=3D"left" valign=3D"middle"><a class=3D"bblogo cw" href=3D"http://=
click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c715410a7b94af40842fe09149af47974bffb0c1ee7b5050d211b1b5=
61f139c6fed2a111f99dfc1f798e0d922b10efb556324f3ccfc4280ea6" target=3D"_blan=
k" title=3D"Club Wyndham" style=3D"display: block;"><img src=3D"http://imag=
e.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_CW.png" =
width=3D"55" style=3D"display: block; height: inherit; border-width: 0px; b=
order-style: solid;" alt=3D"Club Wyndham">
</a></td>
<td class=3D"remove-padding" align=3D"left" valign=3D"middle" style=3D"padd=
ing-left: 20px;">
<a class=3D"bblogo svc" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c7a0c2067ca8ca3e96cb30939d3737c912b07ed1ec44c2ee87e1dadd=
2ad3884661ca0b9a80a38ca45062085f92b91f15af41ebb8dc17566993" target=3D"_blan=
k" title=3D"Shell Vacations=20

Club" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamhote=
lgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_SVC.png" width=3D"40" style=
=3D"display: block; height: inherit; border-width: 0px; border-style: solid=
;" alt=3D"Shell Vacations Club">
</a></td>
<td class=3D"remove-padding" align=3D"left" valign=3D"middle" style=3D"padd=
ing-left: 20px;">
<a class=3D"bblogo mvc" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c726d592a7523fcff465afc3b1fb76365e7001aedd8df9f62299bd10=
23b5e19c271596063832726f6b81fb2b118febc7e27b68e0e055fde948" target=3D"_blan=
k" title=3D"Margaritaville=20

Vacation Club" style=3D"display: block;"><img src=3D"http://image.emails.wy=
ndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_MVC.png" width=3D"4=
7" style=3D"display: block; height: inherit; border-width: 0px; border-styl=
e: solid;" alt=3D"Margaritaville Vacation Club">
</a></td>
<td class=3D"remove-padding" align=3D"left" valign=3D"middle" style=3D"padd=
ing-left: 20px;">
<a class=3D"bblogo cot" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c733dac7efd0acce304bf9157cdea013aea4d6d7783fa447fb01e887=
b608029cfc7249e721787bfda14a0e34c4b997f83af699cbc7c4ffe1c5" target=3D"_blan=
k" title=3D"Cottages.com" style=3D"display: block;"><img src=3D"http://imag=
e.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_COT.png"=
width=3D"54" style=3D"display: block; height: inherit; border-width: 0px; =
border-style: solid;" alt=3D"Cottages.com">
</a></td>
<td class=3D"remove-padding" align=3D"left" valign=3D"middle" style=3D"padd=
ing-left: 20px;">
<a class=3D"bblogo lan" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3D071f228b77eb86c7663ddb5ec331e6570c99ea3bea57e6c797b6954aadf69320abad2c=
2cf100da8db41b24aeef24daca46d68a7cb2459f9d98f5119091eed8a0" target=3D"_blan=
k" title=3D"Landal" style=3D"display: block;"><img src=3D"http://image.emai=
ls.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_LAN.png" width=
=3D"23" style=3D"display: block; height: inherit; border-width: 0px; border=
-style: solid;" alt=3D"Landal">
</a></td>
<td class=3D"remove-padding" align=3D"left" valign=3D"middle" style=3D"padd=
ing-left: 20px;">
<a class=3D"bblogo wvr" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3Df17ae47634e9f557ba190b5cf283715c3838f75a1721cc7f2ba8defac0357dd9bea3a7=
8c499e61717346f6452bb17b5821bac4ef891a6c0a74011f44a3d1dc8e" target=3D"_blan=
k" title=3D"Wyndham Vacation=20

Rentals" style=3D"display: block;"><img src=3D"http://image.emails.wyndhamh=
otelgroup.com/lib/fe88127171620d7471/m/11/BB_Dest_WVR.png" width=3D"49" sty=
le=3D"display: block; height: inherit; border-width: 0px; border-style: sol=
id;" alt=3D"Wyndham Vacation Rentals">
</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td class=3D"bbcaesarsent" align=3D"center" style=3D"border-top: 1px solid =
#a7a9ac; padding: 20px 0px;">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td class=3D"merriweather headline" align=3D"center" style=3D"font-size: 8p=
x; line-height: 12px; color: #404041; font-family: arial, &quot;helvetica n=
eue&quot;, helvetica, &quot;merriweather sans&quot;, sans-serif; padding: 0=
px 0px 14px; text-align: center;">
CAESARS ENTERTAINMENT </td>
</tr>
<tr>
<td align=3D"center">
<table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" st=
yle=3D"margin: 0px auto;">
<tbody>
<tr>
<td class=3D"iconwrapper" valign=3D"top">
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"left" valign=3D"middle" style=3D"height: 30px;"><a class=3D"bb=
logo caesars" href=3D"http://click.emails.wyndhamhotelgroup.com/?

qs=3Df17ae47634e9f5572ea641e4158627d386f40d73b89b7058a296a9dd1ba5bd90a58a35=
2f6f6843102d1475681ea97e55fcb67374df659c361bef22f8bfdbf5c3" target=3D"_blan=
k" title=3D"Caesars" style=3D"display: block;"><img src=3D"http://image.ema=
ils.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_CaeEnt_Caesars.png=
" width=3D"48" style=3D"display: block; height: inherit; border-width: 0px;=
border-style: solid;" alt=3D"Caesars">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]></td><td valign=3D"top"><![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"left" valign=3D"middle" style=3D"padding-left: 27px; height: 3=
0px;">
<a class=3D"bblogo harrahs" href=3D"http://click.emails.wyndhamhotelgroup.c=
om/?

qs=3Df17ae47634e9f5574d46a049a11e48667c7374429b79644ccd67908382144714941642=
b5cde6efe2fdb4ac941bae73e0184f894972296aff2eea4540acb74eec" target=3D"_blan=
k" title=3D"Harrah's" style=3D"display: block;"><img src=3D"http://image.em=
ails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_CaeEnt_Harrah.png=
" width=3D"36" style=3D"display: block; height: inherit; border-width: 0px;=
border-style: solid;" alt=3D"Harrah's">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]></td><td valign=3D"top"><![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"left" valign=3D"middle" style=3D"padding-left: 21px; height: 3=
0px;">
<a class=3D"bblogo horseshoe" href=3D"http://click.emails.wyndhamhotelgroup=
.com/?

qs=3Df17ae47634e9f557a7f058222bcdfc093f5fb6d1ca3e84218cd3445c6d02522314fe84=
f74a3741243fe25a6dbb0a443be0b3146bde1fbe9a0b78648178ee2804" target=3D"_blan=
k" title=3D"Horseshoe" style=3D"display: block;"><img src=3D"http://image.e=
mails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_CaeEnt_Horseshoe=
.png" width=3D"51" style=3D"display: block; height: inherit; border-width: =
0px; border-style: solid;" alt=3D"Horseshoe">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]></td><td valign=3D"top"><![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"left" valign=3D"middle" style=3D"padding-left: 20px; height: 3=
0px;">
<a class=3D"bblogo cromwell" href=3D"http://click.emails.wyndhamhotelgroup.=
com/?

qs=3Df17ae47634e9f557a51d01bef9060284f1124ac136186307870bc369a63f952ff266d9=
e8c409c9a1be278ab9f18bed43163b602fadb4cc2e3f737e8c3082dbc1" target=3D"_blan=
k" title=3D"The Cromwell" style=3D"display: block;"><img src=3D"http://imag=
e.emails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_CaeEnt_Cromwe=
ll.png" width=3D"49" style=3D"display: block; height: inherit; border-width=
: 0px; border-style: solid;" alt=3D"The Cromwell">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]></td><td valign=3D"top"><![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"left" valign=3D"middle" style=3D"padding-left: 22px; height: 3=
0px;">
<a class=3D"bblogo balleys" href=3D"http://click.emails.wyndhamhotelgroup.c=
om/?

qs=3Df17ae47634e9f557eaad6fc9ace62c88a038f16f82a29178f896f0c818214e405164db=
8c5d877a7937361365704fce612412f805d99fdb18a210e204fea80b86" target=3D"_blan=
k" title=3D"Bally's" style=3D"display: block;"><img src=3D"http://image.ema=
ils.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_CaeEnt_Balleys.png=
" width=3D"31" style=3D"display: block; height: inherit; border-width: 0px;=
border-style: solid;" alt=3D"Bally's">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]></td><td valign=3D"top"><![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"left" valign=3D"middle" style=3D"padding-left: 23px; height: 3=
0px;">
<a class=3D"bblogo flamingo" href=3D"http://click.emails.wyndhamhotelgroup.=
com/?

qs=3Df17ae47634e9f5574676e0ae066bc0f08ca5e4cb41a3236d8da44b2782958cf6bf9ee6=
573b951913990914f7ea903077953e7effbf8dfdf7cb47c1b8c20027ee" target=3D"_blan=
k" title=3D"Flamingo" style=3D"display: block;"><img src=3D"http://image.em=
ails.wyndhamhotelgroup.com/lib/fe88127171620d7471/m/11/BB_CaeEnt_Flamingo.p=
ng" width=3D"36" style=3D"display: block; height: inherit; border-width: 0p=
x; border-style: solid;" alt=3D"Flamingo">
</a></td>
</tr>
</tbody>
</table>
<!--[if gte mso 9]></td><td valign=3D"top"><![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
<tbody>
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I recently stayed at the Microtel Inn Riverwatch in Augusta Georgia June 17_19. I had a reservation for a room with a hot tub for a total of $161.80. The front desk clerks refused to honor the rate, and tried to give me a queen suite instead. In all fairness it may have been a system glitch, but it was clear to them what my reservation was, because I showed them on my phone. To say they were unprofessional would be putting it kindly. I ended up calling customer care myself, and they spoke with them as well. Customer Care advised they must honor the rate, or potentially face a $1000 fine. The

I had a package mailed to Microtel in Chattooga, TN that I never received. Upon calling the local post office I was informed the package was delivered to the front desk. Front desk to this day denies receiving the package even though it was scanned to the hotels location. This is the last step before I involve law enforcement. My package says it was delivered and your company denies receiving it. The post office has instructed me to get the postal inspector involved.

My wife and I stayed at the Wingate by Wyndham in Charleston, S.C. 9280 University Blvd. I'm a disabled Veteran with a service dog, we checked in the hotel on 6/15/18 and checked out on 6/18/18 my dog stayed in the room and in the lobby with me. The children there played with the dog no complaints from parents or the children. When we checked out paid our bill, the next day the hotel took an additional $250.00 stating that the dog had "Fleas" Not true, I took my dog back to my veterinarian and had him checked out, the vet check his medical records all the way back to 2008 "No" fleas were ever noted, and there were no fleas now. How many of you have gone to that hotel with a pet, and after you left you were hit with a bogus charge for your pet. The hotel in my opinion is ripping off disabled vets.

WE STAYED AT THE KLAMATH FALLS OREGON MICROTEL / WYNDHAM ON JUNE 16, 2018. THE ROOMS WERE FILTHY AND THE ELEVATOR. WE ASKED FOR A RECEIPT, THE LADY AT THE FRONT DESK REFUSED TO GIVE US ONE. WE PAID $185.00 ROOM - TOTALLY NOT ACCEPTABLE. WE TOLD THE FRONT DESK PERSON ABOUT THE PROBLEMS, SHE ACTED LIKE SHE COULD CARE LESS. THE ELEVATOR WAS FILTHY, SOMEONE SNEEZED ALL OVER THE DOOR AND THERE WAS FILTH ALL OVER THE FLOOR. NO HAND RAILS IN THE BATHROOM TO GET IN AND OUT OF THE BATH TUB. VERY BAD PLACE TO STAY.

WE REQUEST A REFUND.

I reserved a room at the ramada on international drive. It was suppose to be for june 10-11th but somehow when I checked that Friday evening I seen my reservation was booked for june 8-9th apparently my phone must have changed the dates without me noticing. So I called ramada who transferred me to reservation who told me my booking was cancelled when I never cancelled it. They told me I had to call the general manager carrie, who I called two days in a row, left my name and number with the service desk and emailed only to not get a response back at all. I really didnt want a refund I just wanted to book the day I truly wanted so that I could come down and enjoy my birthday. Now that my birthday has past, I would like to know if you all would be able to refund me or allow me to book another day either or. This is very upsetting so I hope i get a response and not completely ignored as I did before. Thank you for your time. - Danielle

Made a reservation at Knights Inn in St. Clairsville, Ohio. Smoking queen. Was there early but not in time to cancel room. Clerk set us in room and had us sign paper that only one at a time could smoke in room as too much smoke in room would set off fire alarm and would be a 150 charge to them if fire department was sent out. Then when we went to room and inside it was not smell of smoke in room but cleaners in room and hallway that my wife could not handle. Turned in key and did not stay there the night. Clerk said manager would be in later to take room charge off our credit card. We made several calls to hotel to talk to manager before I got to speak to him. He refused to refund the whole room amount and took off 40.00 off. I became every demanding of him over the phone. Still feel we were not treated right. And hotel is not even a one star in condition.

After taking a shower I had 4 “ of standing water in my tub. I informed the front desk and ask them if they could be fixed before I came home from work. I worked a 12 hour shift went to the front desk before going to my room and asked if the drain is fixed, they told me yes ,I walked into my room to find the same four inches of standing water still in the tub and my room wasn’t even cleaned! When I approach the front desk and asked for a new room they gave me the room next-door which I was told the day before was not Available due to an Awful odor in the room, I took the room key and went to room 146 only to find an ungodly smell! The representative at the front desk made no attempt to come and check the room with me or for me I found that very unprofessional! I was given a third room that day and I found it acceptable note I have not yet taken a shower! The fact that The representative at the front desk made no attempt to come and check the room with me or for me I found that very unprofessional! I was given a third room that day I found it acceptable note I have not yet taken a shower! The company I work for gets me these rooms so I am forced to stay here but I will be having a talk with my boss because I will no late longer tolerate staying in a subpar hotel like this, they truly do not care about their customers!
Mike Berk very Disappointed customer

Ok. I have to complain but I have a major issue that needs to be addressed before I seek counsel to address it. My dog was shocked by a light or something that's in the ground in the back of the building. I was walking her and she let out this scream that was terrible! She is my service dog and she means a lot to my family. Contact me asap! Thanks.

My son and I checked into the Ramada inn Warner robins, Ga after leaving the Baymont and a horrible experience on Sunday May 20, 2018. The room was not very clean. There were bugs on the curtains. Stains on the chair. It was horrible. The towels smelled like fry grease and there were no clean towels at the desk. I did not get my reward points. I want my points plus a refund. I have been offered a 50% off stay due to a bad experience at the Baymont the night before, but I didn't get my points then either. I want my points for that stay on may 19, 2018 as well as a refund.

They double charged me on a room and refused to refund the extra charge. Case #4004732.

I’m writing to express my sincere dissatisfaction and concern with the level of service I’ve received from the manager on duty - “William” - just now during the beginning minutes of my stay at the Wyndham Garden Pittsburgh Airport just outside Pittsburgh, PA on 4/28/2018.

I reserved and prepaid via Hotels Tonight. I booked late because I am visiting the area for my grandfather’s funeral which occurred earlier on April 28th. My family home became overfilled with family unexpectedly, so I volunteered to check-in to a nearby hotel last minute. I checked in very late (10:45 pm) to the hotel. The front desk was unattended; I waited, looked around, nobody came. I was extremely tired and hungry from traveling to the area, grieving, and caring for my family, so I was quite bothered that the front desk was unattended. However, I noticed that just couple feet from the front counter was a folded piece of paper with registration information and my name in plane view with two room keys paper clipped to it. I assumed this meant that the front desk attendant was intentionally not going to be returning and had left my key out for me to retrieve. This has happened to me two other times when I have stayed at smaller hotels and checked in very late.

Upon dropping my bags off, I immediately left to return to the front desk, but I encountered a young African American male staff person who was coming to my room to check on me. He said that the owner had seen me on camera grabbing something from behind the counter and they wanted to confirm what I was doing. This gentlemen expressed that there had been some issues with the property, so they just wanted to make sure what I grabbed. It was at this moment that I told this young man that I apologized if I had broken protocol, but I was very tired and in town for a funeral, that I had been waiting and saw the room keys with my name, and that I took the room keys assuming it was ok since they were set out in plane view. He was very kind and respectful.

I then left the property to get something to eat. I returned within 30 minutes. The young man was standing at the front desk and said, “the manager is looking for you! He’s on your floor now!” - as if I was about to be yelled at. I went up to my floor and the manager, William, was knocking on my door (at this point it’s about 11:30 pm). I called out to him and he said very aggravated my “is this your room? You took my cord.” I was completely confused and couldn’t even understand him. He was quite rude in tone, demeanor, and content of his words. I said I was confused and that i did not have his cord. He then repeated himself and said “we have you in camera stealing my cell phone cord!” I said that he was wrong and rude and that I was shocked at his customer service. Rather than talking through the confusion, he just started walking away from me threatening me that he was going to get proof of my theft.

I then went into my room, picked up the two room keys and registration paper and immediately returned to the front desk. I ran into the manager near the front desk with another customer. He said he couldn’t address our issue because he was tending to that other customer. I waited at the front desk with the young African American male staff member. I told him what happened and how flabbergasted and offended I was by the entire demeanor, approach and accusations made by the manager. When William returned, he just continued to fight (literally verbally fight) with me about his missing phone cord. I asked him to show me the film that has me taking the phone cord and he refuses to show it to me. I asked to speak with the owner who apparently has video of this. He refused to give me the phone number and instead gave me the front desk phone number. He closed the conversation by saying “you know what, you can just keep the cord” and proceeded to stare me down! I asked him directly to apologize to me for his rude behavior. He refused.

I realize fully that in the grand scheme of complaints and issues that you must deal with at Wyndham, this might not be very large. However, for me, on the day I buried my last living grandparent and was unable to stay with my family in my family home - this was a very hard and upsetting experience. I’ve never had a hospitality professional treat me this way. I wanted to raise it to your attention in the hopes this entire situation does not happen again.

Thank you for your support. I appreciate your response and time to resolve this matter.

We stayed at Motel 8 in Davenport, Ia from 3/8/18 - 3/11/18. We had reserved 2 rooms, 1 had no heat, our card keys had to be reactivated at least 2 times each. The manager said we would be reimbursed for the inconvenience. They reimbursed my account & then took the money back out of my account. I have called the manager numerous times to no avail. She emailed me 1 time. I responded & called numerous times & she has not tried to contact me since. Its disheartening when a manager cares so little about customers. We also expected it to be brand new or at the least completely renovated. It was not!!!
When we return to the area we will not return to this particular hotel.
I had previously spoke to customer care & this person assured me the manger would get back with me & make any necessary changes. She gave me Ref#3993638, as of yet there's not a person with this company that cares about our accommodations or lack thereof.
I will be awaiting a response!

Booked through Casablanca Express for a 2 night stay at the Microtel Inn & Suites by Wyndham Long Island City. Wyndham sold them/us accommodations for a hotel that doesn't exists! It's not even built! We drove without exaggeration more than 5 hours circling the block and surrounding areas. At closed to 11:45 PM we stopped to look for an alternate place to stay or park the rental car and sleep and we were stopped my NYPD who told us we were sitting in front of a extremely dangerous housing projects area. They escorted us out to a safe area and gave us directions towards Manhatten. We had already book with Wynham 45th so we drove there and they were able to give us a room for 1 night at 1"30 AM. YOU idiots could have gotten us killed! Don't believe me, just ask any New York cop! Thank god we didn't get hurt.

I live 15 miles from this hotel. Being 35 weeks pregnant, I wanted to utilize the indoor heated pool. The pool was not warm, the pool room was cold and the a/c was on. Along with other families, I complained to the manager. She said she couldn't do anything about it because corporate was in control. Then, a large group came in with food, drinks, and alcohol. The desk clerk asked the people to pour the alcohol into styrofoam cups and throw away the glass bottles. I told the clerk that the signs say, "no food, no drinks, no alcohol". She said, "well, there's just not supposed to be glass bottles". I am extremely disappointed and expected to get the 100% satisfaction guaranteed but apparently I have to contact corporate for that also.

I stayed at the travel lodge in Raton NM on April 1, 2018 in room 136. I tried to reach front desk via phone several times to report a lot of loud noise from room above. I walked down to front to let them know about loud noises disturbing our sleep. It never stopped and continued to be loud from 9pm till 4am.

Best regards

My stay at the Knights Inn of Aurora, Colorado from 03/11-03/18/2018 was very disappointing. On 03/15, I returned after work in the evening to find that my 9mm automatic CZ pistol and belt holster were missing. They were hidden in a drawer underneath my clothes. The only people with access to the room were the maid, the manager, and the person who moved a refrigerator and microwave into the room that day. I reported the theft immediately to the manager and police. The management has been totally uncooperative, insisting the employee would never do that. They have offered no help whatsoever, even stating that they couldn’t be blamed. I would at least expect them to question the employees and check the surveillance tapes. Their actions violate your business practices.
My employer did not extend our stay at the hotel, moving our entire crew to a different hotel.

Hello,

On Saturday March 10th, my brother and I stayed at the Knights Inn in Orlando, FL. We do not usually complain, however, our stay was far from comfortable.

We were in Florida just for the night until we flew back to Minnesota the next morning. After we got to our room, we noticed a unpleasant odor in the room, trash on the floor left behind from the previous guest, and the shower faucet had a constant leak. None of this bothered us to much, and we let it go.

Several hours went by, and we woke up from a nap, and went to use the microwave. This is when we found several cockroaches on top of the fridge/underneath the microwave. We do have photo evidence which I will attach below. Immediately after finding the bugs, we went to the office and explained what happened and asked to be switched to a different room, the employee explained that they had no more vacant rooms. Then we asked for a refund so we could try to go stay somewhere else, or go and sleep in the airport - after this, the employee called the assistant manager to see about a refund and told us she would come and knock on our room door when she received any further information.

Several minutes later, the employee came to our room while on the phone with her manager and said that we can't get a refund because we already stayed in the room for several hours. At this point, we were noticeably frustrated because anybody should be able to understand that we would have tried to leave earlier had we known there were cockroaches in the room - in addition, we explained the bugs must surely be a health concern.

The employee later let us speak to the manager on the phone, who in return ended up telling us via phone call to, "SHUT THE HELL UP," after expressing that cockroaches are a health concern. After being sworn at, we called Wyndham's corporate office to explain the situation. They were very friendly and helped us file a complaint - we were told that the property manager was legally binded to contact us within seven days.

We uncomfortably slept in the bug infested room since there were no other hotels available in the area, and a refund nor a room switch was offered. In the morning we flew back to MN, and then waited several days until the hotel contacted us regarding our complaint.

We eventually received a call from the "operating manager" of the property who basically said they will not be giving us any sort of refund, and denied the possibility that her employees swore at us - she justified her reasoning by saying, "we don't hire employees that would say that." - doesn't really seem like a professional mindset to me, considering she wasn't there - at this point, the situation in completely laughable.

We talked on the phone for several minutes until she said if you email me a picture of the cockroaches, you will get a 100% refund. So I emailed her a picture of the cockroaches + pictures of trash left behind. Two things happened when she responded:

1) Instead of following through with her previous statement of a 100% refund if I send her pictures of the bugs, she changed it a 25% sales allowance.

2) I realized I was not even in contact with the property manager or the operations manager, I was in the contact with the assistant manager who told us to, "shut the hell up." Are you kidding me???

We went back and forth for awhile via email, and eventually the assistant manager cc'd the operations manager into the final emails. Doesn't really seem fair. The name of the operations manager who was eventually cc'd in is, Shawna Hubert Miller. It would be great if she made some sort of communication, as well.

Anyways, in a competitive market, customer reviews mean everything. If cockroaches, being sworn at, and lies do not constitute a refund, I'm not sure what does. I have stayed at other Wyndham hotels in the past and never had any problems. We paid $171 on a card and would like a full refund.

We look forward to hearing back from your corporation,

Thanks

Clay Ebertowski

Extremely poor treatment and very poor customer service.
We are RCI members that booked a two bedroom two bath deluxe at the Wyndham Nashville from March 3, 2018 to March 10, 2018. I was traveling with my husband and two young adult daughters. On March 3rd, as a result of storms in the northeast, our plane was delayed. We called ahead to tell the resort that we would be late. We did not arrive to the resort until about midnight.. When we arrived, we were told that out reservation had been given away because "it is corporate policy to overbook". There was no apology.
They had no idea what to do with us. That was clear. They had us wait while they figured it out. That took them approximately an hour or more.
When they finally did assist us, it was to give us two one bedrooms that were not near each other, at some time after 1am. They said someone would contact us the next day to change our room.

The next day we did not hear from anyone until approximately 4pm. At that time, we were pulling into the registration area, to inquire about changing the room as they had promised. My husband told the caller, Matt, that I would be right in to pick up the keys as we were in the parking lot and there were no spaces.

I went inside with my older daughter and Matt was nowhere to be found. We found an employee, Theresa, who directed us to the manager, Marguerita who was assisting someone else. After waiting to speak to Marguerita, approximately another 45 minutes, she gave us the keys that Matt had by then provided to her (approx. 30 minutes after the phone call) and two fifty dollar gift cards that she said we should use to have dinner as an apology from Wyndham.

We did in fact attempt to use the gift cards at a local restaurant. The waiter attempted to run them three times but they were declined, much to my family's embarrassment. When I called the front desk from the restaurant, the manager, Devon Taranto, said he could not hear me.

I called when I returned to the resort from the room phone and I was disconnected three times. When I finally did speak to Devon, he explained that it was the restaurant's fault. Once again, Wyndham taking no responsibility for their part in any of this. Marguerita never explained to us how to use the cards. The fact that we were embarrassed when trying to use the cards given to us by the resort, was of no consequence to this employee.

I did speak to Lisa Hagewood the next day who told me to fill out the Wyndham survey and ask to be contacted because she did not know what she could do for me. I have not heard from Wyndham.

Well, now I telling my story yet again. I hope that someone can be of assistance.

Thank you,
Rosanna Cardone

I think that the fact your point system deletes someone's points after a certain amount of time really is UNPROFESSIONAL system. Yes I knew that they would expire but it still is unprofessional as not everyone gets to go and stay in your very expensive hotels all the time or for that matter gets to travel. I know for a fact I will NEVER stay in one of your hotels again.

Good Morning,

I am highly disturbed by your message. I'm not understanding how you are even attempting to CHARGE my card when I was assured that my card would not be charged, during booking, because I would be paying when I arrived at the hotel.

I have a confirmation emaik that reflects that all considerstion woukd be paid during my arrival at your hotel. And this was the bilateral agreement that was offered and accepted on the website that you've chosen to promote your services.

And I'm appauled that you have casually emailed me a week out to tell me there is a problem with my reservation due to payment that should be nonexistent, based on the agreement -thus, attempting to breach your agreement.

And when I called at about 8:07am this morning, Mary, who was very rude by hanging up in my ear, told me that its all for a dollar. She told me that you suddenly charge in advance for basketball stays. I'm not sure what that has to do with me and my reservation.

The cruz of the matter is that I booked under the agreement that YOUR company presented and that was to book now and pay later. And that because I am not in the position to pay now, hence why I chose YOUR company. So I'm hoping that Wyndham will not casually inconvenience me or others, who have made other arrangements to be there at that time. And if I never checked my emaik in time, then how would you handle this?

This is simply a breach of your agreement and I'm hoping you'll make the human choice and think of the inconvenience you'll put me, your consistent consumer, in when all you have to do is make good on your promise.

Thanks.

I completely accidentally double booked for the same night instead of 2 nights for myself and my fiance.last night. However I didnt become aware. Of it until around 11am when i went to the front deak because i forgot my key card .The woman behind tge desk eas curt and just not very welcoming or friendly to the guest ahead of me. When iy eas my turn she quickly said are you checking out ? I said no yhat i had booked a room on the Wyndam website that i had joined for this 2nd night. She eas irritated and said she didbt have a reservation for me and that i needed to make a new one ! I looked on my phone to give her the confirmation number.. Thats when i realuzed i had made the resevation for the night we had already spent! I apologized several times. And asked her what could be done to remedy my obvious mistake.. I explained i had just driven 12 hrs from No California the day this happened (yesterday) She snapoed at me in fromt of other guests thst i needed to pay or leave in under 10 min. I decided that id talk to Wyndam later today and just pay fir this night again feeling like Wyndam would see this and credit the night or apply to a nights stay. I informed 'Anna' that I had to deposit some money into my account since she told me she couldnt take cash and Id be right back with my confirmation #in hand! She snapoef again that i had until 1130am to do all of that! I said its 11:21 NOW ! Theres no way i could get to the bank (in a city im unfamiliar with)depisit money, get on Wyndam site, reserve room and get back in 9 minutes! She didnt care sge said for the 3rd time she would take out $25 of my $100 depisit for late fees for anything past 1130am ! Flabbergasted i i waljed back to my room and told my fiance what had jyst happened. I called the 1 800 number i pulled up for Wyndam ..i handed my fiance $100 cash and asjed him to go pay for the night and Id be in touch with Wyndam in a few minutes and im sure they will be reasonable...boy was I wrong ! On the hotel phone i calked the front desk tell say that Derrin was coming yo pay AGAIN and asked what the tital would be since it was the second time we paid and we got a decent rate on the website.. A different woman eas on the phone now.. Shawnee is her name I found out wheni asked both of their names. She said she could not give me the rate without a reservation number I tried to explain the situation she said she knew because she was there when it all started and that she has a business to run and if I couldnt give a number then i was gonna have to leave! I was blown away ! I said ee will be checking out.. She snarled that that was a very good idea ! We packed up and i waited for 25 min for them to tell me that the maid said my room smelled like marijuana !And that she could keep my entire $100 drposit but she would return half of it ! I was getting angry by this time and told ger in no uncertain terms that she was unprofesdional and rude! How dare she soeak to a guest like this! Not that its your or her business but I do not smoke marijuana and i do not appreciate being treated like we were today.. Being accused and essentially robbed ! I took my 50 and decided to not let these 2 women represnting Wyndam Hotels to be able to escalate this further and left to go find accomedations for the night. I eas told by a rep. Of Eyndam on the phone that someone would call me ..that was 12 yrs ago... No call!
It was the Ramada near ASU in Tempe Az

I have no complaints so far and I have stayed at several Wyndham Hotels. Great job Wyndham !!

My wife and I were recruited at a Myrtle Beach outdoor location during a rather cold Jan. 2nd to attend a tour presentation in exchange for breakfast and 30,000 Wyndham points, We filled out the form, put down the 20$ deposit and were told that we needed to bring 2 pieces of ID to the meeting the following morning. We showed up this morning and were refused entry because we did not have a passport or nexus card (we are Canadians but did provide a picture ID (Quebec Drivers license, Quebec Medicare card and a valid credit card). The lady at the Wyndham Preview center in North Myrtle beach was extremely rigid, cold and unfriendly. We were given our $20 back and basically ushered out! The least she could have offered us was the breakfast promised if not more (like to come back another day with the correct documents). This rigid adherence to a rule that we were not privy to or knew nothing about and obviously could do nothing about after having gotten up early on vacation and driven a good half hour in inclement weather is unacceptable. We are good standing members of RCI for over 25 years and have never been treated so discourteously. .If this lady worked for me she would have been dismissed.
We are disappointed and annoyed and will definitely have nothing nice to day about Wyndham,
I respectfully request that you grant us at a minimum 15,000 Wyndham points, My time is a as valuable as yours and I do not appreciated it being wasted.

Thank you for your time

Danny and Sandy Rossner
514 996-5533
rossner@videotron.ca

The following is submitted as a formal complaint regarding The Wyndham Group Reservations:

I had phoned Wyndham Group reservations at about 3 pm on 5 September and made a reservation for Super 8 on the 5th of September, using a credit card. I later received two identical email messages with a confirmation and a hotel address in Joliet, IL. When I arrived at the hotel in Joliet around 10 pm, I was told that they had no reservation information. I telephoned Wyndham Group customer service and was told that the reservation was for a hotel 22 miles back in the direction I had just traveled. This information was never transmitted to me before I traveled to Joliet. When I talked with customer service, I was told that the reservation was for super 8 in Mokena, IL and there was nothing they could do because it was past the 4 pm cancellation period. My impression was that Customer Service could care less. I was passed to two other customer service reps and when I asked to talk with a supervisor, I was disconnected. The hotel person in Joliet told me that I could stay there at a higher rate than quoted in the email message but would also forfeit my credit card payment at the other hotel. I elected to drive back to Mokena and stayed there.

I feel that the Wyndham Group owes me compensation because Wyndham Group directed me to the wrong hotel causing me to drive about 44 miles out of the way which took nearly an hour's driving time and made for a very late arrival in Mokena, IL.