Contact AutoZone Corporate

I contacted customer service today through email and did not get a response back yet, but that is becoming the norm. I placed 3 pickup in store ordersyesterday the 19th, and my orders are all still processing??? Still did not get an email saying my orders were ready. Also I have a $20 rewards credit that is not showing up online so I can use it to make my next purchase. Also my gift card is not showing up either???? What is going on with Autozone anymore????

I just had to cancel an order for shocks Thursday night the 18th because it was next day shipping and a couple days later they still were not shipped, the customer service rep said that place was the only place they could ship these common everyday shocks from. So I had him cancel the order, and refund the money!!!

Customer Service is lacking and Autozone has a serious logistics issue that needs fixing.

Jose the cashier of Portage, IN Autozone got loud with me and threaten to "beat my ass" and followed I me outside saying "if you want a problem to come up and say what's up". Jose should be fired. Customer service should be first priority. When a customer asks for a copy of a receipt and gives a specific time and date along with register why can you not provide me with a receipt for the property that I have purchased. Jose should have never told me to get out if I'm not buying anything and he should not have followed me out and refused to provide me with a receipt. Jose is an overweight Mexican man with glasses and a beard and AutoZone hat. A customer should never be yelled at and when I asked for manager he said he was the only manager so try again. Terrible customer service the other individual looked scared of how his manager was acting towards me the customer. I understand it's late and you might be tired but treat people how you want to be treated. I wanted a receipt nothing more. I already purchased my property do I not have a right to have a copy of my receipt when I purchase from AutoZone. Absolutely rediculous. Never go to AutoZone in Portage and stay away from Jose.

I purchased a defected part from Autozone. I was driving my car and the housing that is on the thermostat broke and Antifreeze spilled all over my engine. I pulled over in the Advanced Auto parking lot because my car started smoking. I contacted Auto zone and right away they agreed to reimburse me the parts. All of the parts. My problem is I don’t have full coverage and my car is stranded at advanced auto and I cannot afford to have it towed and fixed again by mechanic. I have left several messages on the phone number that auto zone provided 423-708-2057 and stated it was corporate number. The voicemail stated they will call back ASAP. Today I called 901-495-6500 and spoke with Eroy who said that there was a 24 hour return call policy. They will call me in 24 hours. I have missed work on Sunday night and will have to miss work tonight. I just started working at Walmart and this is not good on my part. Please help me get my car fix ASAP. Please call me at 678-323-6562

Place an order online and went to the Parlin NJ location and waited in line for 30 mins for them to take 2 customers only to find out my parts were not in stock at that location.

Store #1252 7/13/19 This store is not close to where I live now, but I've been coming here for years because of the customer service. The last battery that I purchased for my car at this location was in March or April of 2015. It came with a 24 month warranty and has lasted until now. That's very good considering the hot Florida weather! I'd noticed that when turning the key to start the car, it's been taking a while longer; I figured it's time to replace this battery. This morning I drove to store #1252 and was immediately greeted by Ino who asked how he could help me. I said that I needed a battery for my car. He made a joke and said 'we're all out of batteries.' I laughed. Good way to engage with the customer. But then came the disappointment. Ino asked me for the make/model/year of my car. While inputting this info into the computer, he says 'oh, that little truck.' 'It's cheap, but the parts for it are expensive.' I did not ask for nor did I merit such a negative comment! An employee asked him a question and he replied 'I'm going to install a battery here.' I thought, wow! What happened with my trip to my favorite Auto Parts store? Negative! Ino rang up my battery, I followed him to my car for him to install it. He was having a problem removing the panel that covers the battery and blurted out, 'now I know why the computer says -don't bother with this.- A customer walking out of the store recognized Ino from another store and asked him if he was now working here? Inos' reply was 'I'm trying to install a battery here! The customer said OK, OK and walked away. Ino finished the install and I was going to give him a few bucks but decided against it because I thought to myself, I didn't come here to be insulted. I don't know if he was having a bad day, but if that is the case, you don't take it out on the customer. Needless to say, this will be my last purchase at Autozone, and I will share my experience with friends. There are other auto parts stores closer to my home that I will use in future. I'm -old school- and believe in manners, common courtesy and the like. Maybe someone will speak with Ino about his interaction with customers, maybe not. I just wanted to make you aware of the kind of customer experience I had today at this location. Thank you, Sincerely Cynthia Falcon

To whom it may concern:
I currently live in Baltimore Maryland and recently traveled to Bridgeport Connecticut for a funeral and a wedding. As I was driving to Connecticut, my alternator stopped working. I purchased a new alternator from Derby Auto Zone, located at 40 Division Street, Derby, CT, for $260.55, invoice attached, which was then put in by a mechanic located at Hilton Hotel Strafford, CT at the cost of approximately $125.00. This delayed my trip causing me to miss most of the two important events I traveled to attend. On my way to the wedding, the battery light came on in my car but I did make it to the wedding. After the wedding, I had someone take me to the Auto Zone in Stratford Connecticut located at 1425 Barnum Avenue, Stratford, CT to see if it was the battery. We replaced the battery in the car but the battery light continued to stay on so we then drove the car back to the Auto Zone, located at 1425 Barnum Avenue, Stratford, CT to have the battery and alternator tested only to find out that the alternator was defective incurring a second expense of having yet another mechanic replace the alternator I had just purchased.
Since purchasing these two alternators from Auto Zone, it is my understanding that alternators, batteries, etc., are inspected and/or checked by the representative selling you the part to make sure the part is in proper working order before the customer leaves the store. This, however, was not done in my case of purchasing the first alternator. Had the first alternator I purchased been inspected and/or checked prior to my leaving the store, it would have avoided me missing almost both important events I traveled out of state for and having the burden of the additional cost for replacing a second alternator. This could have been a dangerous situation for a single women travelling out-of-state.
Please reiterate to your representatives the importance of inspecting and/or checking all parts prior to the customer leaving the store. I feel as though I should be compensated for my inconveniences. I am looking forward to hearing back from you as well.

My phone number is your system are as follow:
410-371-5130
443-691-6071
410-687-4343
410-591-7163
Car is a Black 2008 Avalon

languish very bad both man had bad mouths very bad never go back told them that they said don't care they will talk any way they want wow my number is 3043639460

What can I say, I get ignored in your pyramid highway store and then no one answers the phone when I try to call. This pattern has repeated itself numerous times and has made me a customer of your competitors who at least acknowledge my existence as a human being. I really don’t care for the internet as you cannot really see the product or have the interaction you get with a brick and mortar business. I really believe in buying local, but your store is changing my shopping habits more toward Amazon or Rock Auto. I feel horrible complaining about something this trivial, but I used my gas and my time to shop at your Sparks Nevada store ,and by golly I want to be approached by someone thanking me for visiting your business. Old tactics just don’t work anymore.
Regards
Kevin O

I bought an alternator and alternated badd I went to the store on MLK spoke to the manager Calvin Robinson very rude And very unprofessional refused to honor the warranty or refund my money he told me to take it to the store that I bought it from

Starke Florida advertises and tells their customers that they will price match but only to specific places so I call up find out all the specific details on the parts that I'm looking for and even go to the specific websites that they tell me to and find the parts and then they don't price match I don't think it's right is there not going to do it they shouldn't advertise it

I have called the Manager at the store down the street from my house approx 12 times in the last 3 months,,about the SEMI'S coming down my street to take product to the store , my street is an Old neighborhood and we have wires sagging across the streets at both ends of our street there is a SIGN THAT STATES " NO TRUCKS OVER 4 TONS", I guess they do not have to be able to READ the Drive a truck for autozone!!!! I have also called Corp. multiple time to No Avail, I was told someone would call me within 2business days STILL WAITING FROM LAST WEEKS DELIVERY....

I had sent my son walking to auto zone near our house cause the viechle was taken about.. sent him to get a couple egr valve gasket. Upon my sons arrival back home they had given him 1 out of 2 gaskect wrong. They did not give him a receipt for the items purchased. I went to return the wrong part that was not needed and they only wanted to give me store credit.. hector the boy that help my son don't do his job wright. I went to him and he was not helpful at all. Didn't even want to look it up on the box he cashed my son out on. Hector very rude a disrespect ful.. I will not return back to autozone..

Date: June 2, 1019
Time: 14:52
Location: Store 0622
On June 2nd I was in Ft. Wayne In visiting my daughter and would be returning that evening to my home in Brundidge Al. My "Check Charging System" light had come on off and on for a week after having it on for a couple minutes so I drove my daughters car. On June 2nd I drove to the store where it would not start when I went to leave because the battery was dead. My daughter jumped my car and she followed me to her house after having to jump me 1 more time because the car died while I was driving. I called my husband in Al. and he said to take it to Auto Zone and have it tested for the battery & alternator. He said the battery should be alright because it was not that old and it was probably the alternator because of the way it was acting. After having to jump my Jeep again I went to Auto Zone to get it tested. At Auto Zone I explained to the salesman what had happened and told him my husband said I needed to have the alternator and battery needed checked. He checked both and said it was the battery and the alternator was good. He said the alternator looked new and I told him the battery wasn't very old but we had not replaced the alternator that I knew of. He checked again & said he same thing. I told him I would be leaving to go back to Alabama that night so I have to have what ever is wrong fixed. He replaced battery and had me turn car on for a minute to see if light came on and they didn't. So I ask him if he was sure it was fixed with just a battery because I was driving by myself that night back to Alabama? He said it was fixed and I wouldn't have anymore problems with it not charging. I left around 4 am the next morning and at 8:30 am I was sitting along side the road in Cave City, Kentucky. It took 3 hours until someone came to jump me so I could get to the next exit and park safely off the Highway. To get 1/2 he had to jump me 7 times to get to a parking lot. As soon as I told him what was going on he said it was the alternator. I had to call my husband who luckily I caught before he left for work in Brundidge Al, 373 miles, 6 hours away to tell him what had happened. I did not have the money to have it towed and have an alternator put in so my husband had to call work and say he wouldn't be in and drive to Cave City Ky to haul the Jeep with a tow dolly all the way back home. My husband said the battery was good and it was just the alternator not charging the battery that drained the battery. My husband went to Auto Zone in Troy Al and they said if he came back later they would give him a refund for the battery because they didn't have any money at that time. Also they would deduct the $18 I got for the battery core in the battery they kept in Ft. Wayne which should have been a perfectly good battery that they kept. If your salesmen can not give accurate information when testing car parts they need to explain that to the customer and not say everything is fine now and have the vehicle break down in the middle of nowhere I explained to him rime after time I would be driving a long distance by myself so it had to be running correctly. He understood this and even told me to have a safe trip. When he showed me the batteries he said the $160 battery is the one I needed. I questioned him about the price because I knew from the past we had never paid that much for a battery. He said I needed the cold crank the battery had. I ask him what cold cranks meant and he said about the outdoor temp and I said I live in Alabama so I didn't worry about the cold but he said that was what I needed. The next day when I told my husband he price he said I was taken advantage of because I was a woman and they knew I had no real knowledge of batteries or what I needed only that he said it was what I needed. I just wanted to be sure I got what was correct so I could have a safe trip home. Now I'm stuck with a new expensive battery which I probably never needed, a missed day of work for my husband, renting a tow dolly, gas for my husband to drive 750 miles to where I broke down, & I paid a gentleman $40 to jump my battery multiple times to get me off I 65 to a safe place for me & my Jeep. I decided to message you before contacting other sources to see if anything would be done by Auto Zones for their mistake. I will be waiting for your response. Please E-Mail April P. Day
aprilpday@gmail.com

Yesterday I purchase STP oil which is 16.99 with filter but they charge me 4.99 for filter when I go back to tell them about this the store manager mr Rayne P was not happy and he yelled me and slam the cash register it's was very uncomfortable for me I go this location since this store was built .

My husband and I were at your Grover Beach store on 6/4/19 and CSR # 13 was very rude, we had a receipt to do a straight across return for us on a steering wheel cover, BOTH the same price, PLUS my husband ASKED her before we started if we could do this straight exchange, she said well you paid debit it will give you cash back so then yes we can. Found what we wanted she did return and asked me to sign for it. It did a reversal on card just like my husband mentioned and then without care she said oh well. It's to late now. She said she could give us 10 percent then my husband said he didn't want discount only do straight exchange. Then my husband told her in future listen to customer and then there would not be hard feeling. Then she denied what she originally said. Liar! The worst kind of person in business. We just paid and left. Then while we were in car leaving she headed to her own car giving us dirty looks. Rude!
This was at Grove Beach, CA on Grand Ave. as of right now the money is still not in our bank !!!!

I work at the store 1946 I went to work they other day on Saturday for 5 1/2 hours. They have a AC problem I heard they had it was worked on the other day . It is still not working right . When I got off work at 6:00 pm it was 77 degrees and one of the thermostats was reading 80 degrees. Please we need some help to get this fixed employees can’t work with these temps customers came in complaining about the temperature in the store. Can someone from corporate help fix our AC . I have been there at that store for 10 years and I have never seen it that bad . The units aren’t that old I think replaced a couple of years ago .

I’ve been doing business with AutoZone for a long time.
My last two encounters (last weekend and tonight) were terrible
The manager in both cases talked down to me.
You lost a long-standing customer.

I bought ignition coils for my 2009 scion xb on Thursday but by it being the holiday weekend I didn't get a chance to put them on to Tuesday morning as I removed one of the 4 ignition coils I realized that the coil I bought from tall was either 1/2 inch shorter that dealer issued ignition coil so I placed it to see if it fit on my spark plug and it didn't was to short. So I took product back to store and explain to parts sale manager that they don't fit I need a refund. He said hold on and he went to all cash registers and come back and say he doesn't have money to refund me I have to come back 3 or 4 hours later. This is a corporate business and you going tell me I have to wait to get my refund. I am very pissed off about that! Parts sale manager name is obu ridgeview plaza Hanover, Maryland

I bought a can of fix a flat and it was faulty so I took it back with the receipt the same day and showed the manager (Shannon down) and she got really ugly with me, refused to give me my money back, I hope you will deal with her attitude, I spend a lot of money in your Gurley Alabama store and I don't appreciate being treated like that, so unless she is removed from that store I will travel to Huntsville AL to shop else where

I was visiting autozone this morning(76th stony island store #2569) thus day may 23rd
And one your managers and service employees Shavaugn and Lorie were drinking liquor on the clock under the cameras and by the registers and had the store lines held back.. Who do i complain to about this

I HAVE A COMMERCIAL ACCOUNT WITH AUTOZONE / I SPEND AND AVERAGE BETWEEN 10-20 THOUSAND DOLLARS A MONTH / I CALL THE SALES REP CHRIS TO SEE IF HE CAN PRICE MATCH A PART FOR 85.00 FROM A LOCAL SUPPLIER . CHRIS WAS UNABLE TO / NO A PROBLEM I CAN UNDERSTAND / CHRIS SAID HE CALLED ME BACK AND SAID THE SUPPLIER DID NOT HAVE THE PART AND HE WOULD SEND ME THE PART AT THE ORIGINAL PRICE OF 105.00 // WITH IN A MINUTE I RECEIVED A CALL BACK FROM MY SUPPLIER SAY CHRIS FROM AUTOZONE CALLED AND SAID TO CANCEL THE ORDER / I WAS SHOCKED THAT THIS IS AUTOZONE COMMON PRACTICE SO THEY CAN SELL BE THE PART AT 105.00 // NEEDLESS TO SAY I CALL THE AREA MANGER TERRANCE OVER A WEEK AGO AND THE MANGER AND STILL NO HAVE EVEN RECEIVED A RESPONSE , I STILL AMAZED NO ONE HAS TRIED TO CONTACT ME / THIS IS MY REASON FOR NOT DEALING WITH AUTOZONE ANY LONGER
THANK YOU GEORGE M
FIVE STAR AUTO 14231 WYOMING DETROIT MI 48238 313 491-4700

Kingston NY Store
I'm going there for all my 3 cars for years
Last week I was there and my purchase was about $200
In the Store there are 5 employees and 1 customer
All the employees was having a great time chatting and no on to take care of your customers
This is happening before a couple of times
I didn't buy anything on this day and was telling them keep it
I will not buy anything anymore from autozone

I came into your store in Collierville, TN. with a simple need or what I thought was simple. I needed a right front headlight for a 2005 Toyota Avalon that I was driving upon coming into the store. The light had went out the morning of the afternoon I was in there.

I’ll be the first to tell you I don’t have any experience with anything mechanical at all. The store looked to be busy and the first associate I talked to asked a couple of us who were in line were we needing parts? We both said yes and he directed us to another counter. He quickly looked up the part and told me the # of the part and the aisle it was on. I didn’t ask him any questions and went on to look for the part.

As I was on the aisle the employee who I have the complaint about, who was a woman named Jessie, was coming off that aisle with another customer that got a similar part. She preceded to interject I needed two in order to have matching lights. She was already going behind the counter to ring the other customer up. She was calling out to me that I would need the grease as well. I couldn’t find it very quickly so she was calling out where it was from behind the counter. I didn’t at all know even what I was looking for big small etc. It was obvious she was frustrated with my not being able to find it. Her on customer at the register who had already got the same grease had to come out to where I was to show me where it was.

After that customer went back to the register and finished her transaction I was next in line to pay with Jessie at the register. I had a question for Jessie concerning whether or not they would be able to install the lamps for me since she did not make mention of it own her own. She preceded to say, “Well that depends” without any further explanation. Her demeanor and attitude was very rude. Her responses the same. I preceded, very calmly at this point, to ask her “It depends on what?” She went into this long drawn out explanation of all different things that could be a reason for or reason against the installment of the lamps. Her attitude was very prideful and condescending.

After I discerned that after all the detailed explanation that she was just going to ring me up, I had to ask her “Well are you going to come look at my vehicle to see if you can do it?” She preceded to ask me “Well yeah if you want me to?” I should not even had to ask. She knew by my prior question that I was interested in having it done their at the store if possible.

We went out into the parking lot where my vehicle was running. Since I didn’t know anything about what the procedure was she was going to have to do I asked her “Do I need to pop the hood for you?” That might have been a silly question to ask for someone with any type of knowledge about what was going on, but not from me, because of what I stated earlier. I am not mechanically inclined about anything. After I said that she answered “Why yes if you want me to look at anything.” The response was made while looking down at the ground and shaking her head in obvious disgust of the question.

At this point her rude attitude was causing a problem. I have never written a complaint about anyone before, but this was well warranted. She proceeded to look at what she needed to look at and commented on different things. About the only thing I could follow was a general knowledge about the housing and a little bit about how it was set up.

When she saw all she needed to see she started walking back into the store and said under her breath as she was walking off that “the drivers side light would have to be put in by someone else, you could go down to Pep Boys and get it done.” We went in the store and she went behind the counter to proceed to ring me up not saying anything about the passenger side light. That was the light that was out when I came into the store. Since she only mentioned not being able to change the drivers side light I asked “Well what about the passenger side light, can you change that one?” She looked up at me tilted her head and leaned in to say “Sir are you mechanically inclined?” She asked in the most sarcastic and belittling way I’ve ever heard. She went on to say how all the newer vehicles from 2014 on were made in such a way that you had to take so much off in order to work on them. So I said “So I have a older model because it’s a 2005 Avalon.” She looked at me like I was crazy saying “What?, I’ve never seen a 2005 made like that.” She looked at me as if to tell me no that’s not a 2005. I was past fed up with Jessie. In 52 years I have never been belittled as bad as this woman did me in 15 minutes.

If customer service, integrity, character and taking care of your customer matters to Auto Zone I would look into this employee. I will not only never be back into your store at Collierville, but I will let as many people I know in the area about my experience. If I don’t get a response that I deserve here, I promise you I will find someone who will address it and handle it as it should be handled.

I will end up by saying I have went into this particular store a couple of different times. The service was exceptional. I don’t know the guy that helped me in there previously, but he was very personable and helpful. Quite the opposite of Jessie. I appreciate your concern and am sorry to say that I will never be in your store at Collierville again. In fact this experience has soured me enough to where I won’t go to an Auto Zone again!

Sincerely,
Foy Skelton

The worst service I have ever received. The dude left me waiting for 20 minutes for a code read. The dude was walking by me outside taking out trash and it was 8:10, an hour before they closed. When I go back inside the dude asked if he could help me? Like I’ve been waiting outside and there were NO OTHER CARS AT ALL. I’ve never had any problems with any workers. When he finally read the code on my car he printed it out and handed it to me and when I asked for an explanation he was very rude and gave me the shortest explanation possible so then I just said thank you and left.

Oread a part was told it would be in went to store to pick it up and it was never delivered to store think this is bullshit after all the money I have spent at store I think they should give me a discount

My name is Wes calling from Topeka Kansas. Yesterday on N. Topeka Blvd. off Highway 24 I purchased a heater hose for my 95 GMC Sierra and was told that it would be here today the 27th at noon. I called around 6:30 PM to find out they had no idea what I was talking about. I went into get my money back and the part was not even ordered. This is my only transportation and I trusted these guys to have my stuff today. I would highly suggest new management in this place. As of me I will no longer be

I purchased a set of spark plugs office store in Nanuet. They gave me an open box of spark plugs they all look the same replace the plugs in my Jeep the car broke down 5 miles later had it towed the spark plugs 3 out of 6 will the wrong ones the numbers on the plug they look the same but they are not I would like my money back I do not want to see them in that store again

Went for battery swap was told they couldn't install but did for customers before me salesman name Grant Holds store#0166 today 4/19/19

Hello
I ordered an oxygen sensor with autozone on 4-11-19 and I suppose to get it on 4-12-19, but Autozone did not ordered the part for me I went there to pick it up and they told me they do not have the part.POOR CUSTOMER SERVICE THANKS

Nobody knows anything! I was first told my part would be here Saturdayat 1:30 pm. I purposely waited until Sunday to pickup my part only to find out it would be Monday before my part would arrive. It was supposed to be here by 200 pm again now they are telling me it could be at late as 4:00 pm if it comes at all. To be quiet honest theses people at the Savannah TN store don’t have a clue what is going on...

On numerous occacions you call the damn store and they won't answer. You wait on line for 15 to 20 minutes and they hang up. Is this what customer service is all about? When in the store..you have to wait for ever for a cashier to show up...so you may pay for your items..people get tired of waiting and leave. If this persist.. for get it...this is the Morovis PR store.

I was treated horribly in this store for being a woman. Not one, but two employees made multiple derogatory comments about my purchases because I “can’t just get a man to do it.” Including one stating “what the hell are you doing in here?” While the other employee stated “I know, can you believe the shit we get in here?” Followed by the former stating “can’t you just get a man to do it?” It was very inappropriate and I was highly uncomfortable for the entire duration. I will never be returning to your business and I will be posting this all over social media and any of your website. I will also be contacting your corporate office. If this is tolerated outright to a customers face I cannot imagine what else goes on in your company.

I've been a loyal customer of Autozone for many years but my experience in customer service has been deplorable. The Autozone is located at 5418 Cleavland Blvd. Caldwell Idaho 83607. The person I'm have a complaint about is Luis, he is very rude and unwilling to even ask if you need help. Today I came in to pick up parts I ordered and he just ignored me, I didn't get help, he didn't even offer to help, the store wasn't even busy. I saw another employee walk out from the back and he was Jonny on the spot, saying how can I help you, and so on. This has happened multiple times, and that's why I'm filling a complaint.

My daughter had a Battery issue with her vehicle and stopped at an AutoZone store in Hendersonville Tenn. He checked her Battery and told her the Battery was bad. My Daughter said she would buy one and the AutoZone person said he wouldn't be able to put the new Battery in the vehicle cause it was raining and also said the Battery is in a bad spot. Well I have worked on that vehicle before and the Battery is NOT in a bad spot to get to. So my daughter took her vehicle over to Advance Auto she purchased the Battery their and they installed it in ten minutes. I called and talked to the manager Randy at AutoZone and told him what happened and he didn't think that was a big deal how his employee handled this. I was shocked when he told me this on the phone. I Told Randy I will get a hold of a DM or talk to Corp about this and Randy then said to me that my daughter could bring the vehicle back he would would replace the battery. I said wow that's funny AutoZone couldn't replace the battery 45 minutes ago but now that I mentioned I was calling the DM or Corporate he can now do this. This is really up setting to me that AutoZone treated my daughter like this in a rough time in need. I spend a lot of money at AutoZone here in Ky I am a loyal customer and I know many Employees here in which they're very nice people and know them by face and name without looking at their name tag. With this being said I know myself there was no excuse for them not to install the battery. The Employee was being lazy and didn't care for a person in need. I hope no other daughter has to go thru this or another person. Shame on Auto Zone.

.B Fisher, a 66yr.old female, went into auto zone, on Lee st.Alexandria, La. on 4/2/2019, as I was paying for items, ,I ask did anyone knew a good mechanic, and cornell Nelson, replied he is a mechanic, he said give him my number he off work tomorrow, so I did, I didn't know him but, I thought Auto Zone, was a place, with, respect, integrity honesty, towards its customers, but now I know they have criminals there, this guy could have really killed me, for the $280, he stole from me , he called auto zone where he work, and ask the price of the alternator, they said $209, he said they needed a core charge for the old one, when it is returned I will get my money back, so I gave him $280.,,, he wasn't gone no more then 20 min., he returned, I went in the house, After 40min, he knocked and said, I am done, took old out and put new in,, so I knew it takes longer to do that, I ased, '"Where is the old alternator, where is the packaging from the new, and where is the receipt for it,,, So he said I have to go back to Auto zone where I work to get it, I said , on Lee St.,, he said no, my regular job is MacAuthur dr., I said then I will follow you , I know you lying, that's when he got in his car, and sped off, a high speed chase , I tried to catch him, could have died, he took me on I-49, swerving in and out of traffic, then he took an exit, that's win I lost him and went and reported him at Auto zone on Lee St., he had called my phone, before i got there, and said he had been arrested by police, when I got to Auto Zone told them he was arrested they said , no he isn't, they had him on the phone, he said , he didn't know what they were talking about, he hadn't seen me., but I have it all on my phone , I pressed charges, CPL.JONES, at the City police station called him, trying, to tell him, to do the right thing and give me my money, he lied, said I gave him $120 for his pocket, and services, So CPL. ask him what he did, he said, "I tried everything, and that mot###fu###, wouldn't start! He showed , then he was nothing but garbage unfit for customer service, but you at Auto Zone don't seem to care, he still there,, people say this is not his first time, he been ripping people off and he's a drug user also. I WILL GET MY $280 Maybe more! You allow got him working in customer service, but, he I a criminal! Probably stealing credit card infor, addresses of other seniors, rapist, or capable of doing any act of crime, he solicit in your place of business, did me harm mentally oh, some body gone pay,,, now I have the criminal charges, from police, now I have to do the court papers for small claims court,,, since He work for you, at Auto Zone, someone will pay!
Yall harboring a criminal,,, !!!##
Beatrice Fisher
318-794-5967

I was here at the auto zone on Amar and Valinda Ave, I needed a can of Yellow paint, it was busy morning for them, so I waited for about half an hour, I grabbed some deodorants for my car as I was waiting and a ratchet tool that looked cool, When I got to the register I told the gentleman that I needed a can of paint, so he went to get the key and came back and told me that they where missing the key and was going to not be able to sale me the paint, I was not upset at that, what got me upset is that he asked the other staff members and no one knew where the key was, and none of them even bother to help him find the key, there is a lack of team work in this store and I hope something get done, I walked out empty handed, and upset..

Slow slow slow so slow what sad sad day for potential customers, sad sad sad sad !!! .

In the last three weeks my truck has been broke down twice I have went to your store on Northern and Pablo and both times I’ve had to walk away it’s been the same attending both times he says he’s new and all the rest of the people in the store did not help or try to help they sit behind the counter eating food I am on foot trying to fix my vehicle and they are treating me like I am something that don’t need to be taken care of a paying customer I was in the day before told I could rent a part and was given a name to come back to I had to get the money up $102 I get the cash go over there the gentleman that I talk to yesterday is sitting right behind the counter he knows where the party is and he let me stand there for 32 minutes with my sister with back damage we had to use her credit card so she had to be there and she’s 70 and she was in pain to tears we had to walk out the store that is ridiculous the same employee two different times could not help me find simple parts a tap and die set and a connector for a heater hose At the very least this employee needs to be gotten rid of it’s been over three weeks if he don’t know the computer system and cannot help customers he needs to be gone there was five customers behind me I said five separate customers waiting and I had already been there 32 minutes that’s ridiculous customer service there sucks and I really want a reply on what you’re going to do I don’t want no money I don’t want nothing I want that man gone or an apology or something done this is ridiculous

I’m a business and they don’t want to pay labor claims beware if your a business they will sell you junk parts and won’t stand behind them

This is what I wrote on Yelp:

I bought a battery from Autozone on Federal road. I assume she was the manager that told me they do not take brand new, never used, never connected, not a scratch on it, returned batteries bought at the same store with receipt "because they can't resale them". I did not argue with her and I knew she was lying. I went to another Autozone and they took the battery and refunded my 200 bucks without question.

DO NOT DO BUSINESS WITH THE AUTOZONE 1210 Federal Road Houston Tx 77015

She straight out lied to me which means you can't trust that Autozone with anything.

Last summer, I took my car to the local Auto Zone because I needed a new battery. I own a 2014 Mazda 6 with about 70,000 miles. The offered to put the new battery on for me. As soon as the young guy did it, my car began to spark and alarms and lights on my car began to flash like crazy. Wondering what was going on, another employee came out and said, "Man, you hooked her battery up backwards." The other young guy proceeded to hook it up and guess what?....sparks began to fly and lights and alarms started flashing like crazy. Why? because you guessed he hooked it up backwards also. At this point, my car would not start or do anything. They called the manager at his house and he came and looked at the car. Now that I have been sitting in the parking lot for 2 hours, they determined that my car was going to have to be towed to the Mazda dealer or something because it was totally messed up. Auto Zone kept my car for 3 days to fix the problem. When I got my car back, it never acted right and within a few weeks started making an awful noise. I took it to the mechanic and he had 3 other mechanics look at it and they even called Mazda because I told them it all started as a result of the Auto Zone hooking the battery up backwards. All the mechanics and even the Mazda dealership came to realize that because of what happened and them having to change all kinds of fuses and things when the employee did that to my car, that I was going to have to have a NEW TRANSMISSION. The mechanic spoke with Auto Zone and they denied it being their fault. Even Mazda said that it sounded like it had messed up the main fuse which resulted in our having to have a new transmission. Now 2 months later, my car has quit running right again and they are trying to determine what is going on. All of them are pointing this back to Auto Zone in Selmer, TN. Auto Zone is still denying all of this being their fault. My car is 5 YEARS OLD and has not run properly after putting LOTS of money in it DUE to the INCIDENT at Auto Zone. Auto Zone is responsible for this and we feel like Auto Zone is responsible and owes us a new car because of their employees not knowing how to do their job properly.

I went to purchase a rear wiper for my Rav 4 . the attendant said we don't change them .You advertise the service for wiper change is free so why don't they change them . The store was in Hamilton Township N.J at the White Horse Circle . 3150 S Broad Street. Thanks Christine Herceg

I was just in your store in Marshfield MO and needed to buy a oil filter for my car (ph3600) which I found at Walmart for $3.88 and I asked for a price match so the manger came out and did it but she was rude about and said " I will not allow any more price matching from Walmart this is the last time just because they are cheaper" I have been a loyal AutoZone shopper for almost 40 years and I am tired of this stores rude employees every since Beverly got transferred to the hub there are only a handful of employees that are good the Best one name is Byron he knows what he is talking about

I sent this complaint last month to BBB. THe BBB closed the complaint since there was no response.I am a 100% severely combat disabled veteran. I need to make sure that my vehicles are operable in case of an emergency. I have been an AutoZone customer for about over two decades and so far the service has been outstanding. However, on 4 October 2018, I bought two batteries which one was for my 2005 Mustang. Recently during the past month, my car would not start and I jumped started my Mustang and the battery worked. This week my car would not start at all including a jump start. On 25 Feb 2019, I took the battery to AutoZone and the customer service representative checked the battery. He stated that he can charge the battery. I told him that is not acceptable because it appears the battery is defective if this type of situation occurs. I cannot afford to have an unreliable battery. As a result, I had to pay for a new battery. The representative without explanation stated that I had to buy a new one. This is unacceptable. I had no choice but to purchase the new battery without considering the 36-month free replacement prorated.

Desired Settlement: Billing Adjustment
I want the adjustment to the new car battery that I purchased prorated based upon the 36-month free replacement guarantee. I purchased the battery as shown below (Store # 07326): 10/04/18 12:45 REG 04 TRN# 3993 Jacob M, Cost ~$152.63 02/25/19 12:21 REG 03 TRN# 5291 Jacob M, Cost ~$152.63

Went to ask for help on purchasing oil for my car the employee (a younger guy who was in a personal conversation with another employee) came over and ask “what I needed” I explained Oil for my car his reply “I don’t know what kind of car you have or what oil your car takes you’ll have to look that up” I then said can you help me look this information up & told him type car I had he replied “no I can’t you’ll have to do that” I walked outside tried googling what type oil I needed and found several. I went back in & ask if he could advise which would be best again he said “no I don’t know what you’d want” I said just enough till I can get somewhere to change my oil I’m from out of town he said “No I don’t know what youd want” I then said can you tell me where the closest place is where I can get my oil changed “he said (in a very rude & dismissive manner) there several down the road” I asked if this is how they always helped customers b/c it is a auto supply retailer and I thought he would be able to advise me on just a quart of oil- he seemed extremely bothered to have to stop his personal conversation to help his tone was very rude- I don’t see how you can do business with staff this rude and unhelpful! This was autozone cartersville GA Joe Frank Harris pkwy

I went to the Autozone in Pittsburg Kansas 66762 looking for a gasket for my vehicle. I talked to a colored guy named "Eddie" he brought me 2 different gaskets of different sizes from the back for my vehicle. I asked him how I could be sure which one would work as my car only used 1 kind of gasket for the fix. He looked at me and rudely said he wasn't my mechanic and he was only there to sell parts! So I replied with so you only sell parts and are not there to be helpful to customers? His reply again was he wasn't my mechanic and he wasn't going to check anything to see if it would actually fit. I left the products I was going to buy on the counter and walked out...3 days later the manager a (women) calls my phone and wants to know about my complaint, but the thing is she was there when this all happened and at the time she said nothing or even tried to help as well. I left the Autozone and went to Oreillys instead where they actually helped me find out if the gasket would work and wanted my business!!!! I will never shop at autozone again with employees which are so rude!

My husband called auto zone and asked a ? (The one on Murdock ave.)parkersburg Wv. And when conversation was done the Girl working their didn't hang phone up all the way. And we recorded her conversation with another employee.( Male) and they was making fun of my husband's questions. And saying bad stuff about his ?. My husband has a body shop and buys a lot of parts off your business, and we will never buy off ya'll again.. if that's the way you conduct business their. To have employees talk about customers that was very rude. And I will be posting on my social media page to let my customers know how business is being conducted their.

I bought the wrong product for my car as my mechanic explained to me and returned it within 3 days unopened wth the receipt. A young white cashier took it, open the top, shook it and weighed it in his hands. He then left to get another one of the same. I asked him Was there a problem. He said this is used. I reply it is not .., I never opened it or used it. I asked to speak to the manger who was standing at the next counter. The manage Walter blatantly said we don’t take those back anyway and it’s used. I was appalled and shocked at what i heard. He rudely said comeback tomorrow the manager will be in. I couldn’t believe my ears. I asked about the refund policy and he said we don’t returned items. He pointed to the door to where the policy was posted. I reply it’s wasnt opens or used and what proof and does he have a scale to weigh both because it felt like the same weight to me. They didn’t answer . The policy stated that there was a 45 day refund policy with conditions - all of which had nothing to do with my refund. After 30 mins of going back and forth and swearing in which the young fat manager cashier said he don’t believe in God, he finally asked me how much was it in which I said it’s on the review and I don’t know and don’t care because thats not why I returned it - he finally gave me the money and I also returned another item because at that point I wanted nothing to do with auto zone !

I did call the head manger Ivan Madrigal the next day and he said he would investigate and take action. He called me back and said he will provide training and offered me a discount. I told him I’m not stepping foot back in auto Zone and wouldn’t recommend anyone to buy from them esp after the way I was humiliated and treated. Their actions and rude customer service is inexcusable as it’s a priority part of the job ! They should have know better esp Walter! I have children older than them and I have grand children. No one deserves to be treated like this. I am going to file a further complaint to the head office.

I was shopping at the Pittsburg Kansas Autozone and literally had to hunt someone down for help.. I was not even greeted upon entering the store..After finding someone to help me they were very rude and unhelpful so instead of buying anything I just left instead....I will never shop there again and will tell all my friends of the poor service I received! I ended up going to Oreilly's to get what I needed and the people there know about customer service and were very helpful.