Contact OnStar Corporate

Why do they lie to you, they tell you one price and then when you sign up WOO it higher then what they say!

I have had on star for 7 years , bought a new car and they raised it from $ 104 97 every six months to $ 249.90,
Then the people on the phone you can't even understand, where is the American English People!
I am going to call the better business bureau as I feel people are being lied to!! I love On Star don't get me wrong:
But the Service People are bad!

This may help your company in future business transactions. If you send people an email offering FREE services for 3 months then you will get better results if it's not a forced renewal. People know you are hoping they will forget. Also, if it's free, do not send them an email a couple of days later that states:
"The new payment method ending in XXXX has been saved to your account. We will use this payment method, in the same way, to pay for any OnStar® services that you have requested."
I called and canceled immediately upon receiving this email. I had told the lady when I requested the free service I would probably renew a portion of the services at the end of the free trial. After realizing the way you do business I decided to remain serviceless.
I need no reply. I truly hope this helps your business in some way. Have a great day.

Today on 3/28/19 I used Onstar's roadside assistance program for the second time this week for towing. I called ten GM dealerships and the only one willing to see my vehicle had one appointment for 2 PM. I called to have my vehicle towed at 11:30 and it has been over an hour after scheduled arrival time and I am still being told it will be another 20 minutes before I will be towed. After reviewing the company they chose for my vehicle there are numerous reviews stating that they are unsafe, tardy or do not come at all. As a paying customer not a standard I expect. If my vehicle is damaged by this company I will hold all involved parties liable. You need to remove unsafe businesses from your list of towing companies before disaster happens.

Again, Onstar reps refused to give me driving directions....

I was lost last night looking for an appointment and not only did On Star not help, but the hung up on me leaving me deserted.

I called back and the person help me find the locaton.

I am the original owner of a well maintained 2011 Chevrolet Equinox with mileage of 37,500 . I have subscribed to OnStar since I purchased the vehicle and have never received an alert of any mechanical problem on the monthly diagnostic reports. On September 28, 2018 my vehicle became disabled requiring a tow to my local mechanic whose subsequent diagnosis concluded my transmission had to be replaced. I called GM Customer service to inquiry, although I was aware my warranty had expired, if due to the low mileage, they would provide any assistance with the repairs. They agreed to open a complaint suggesting they would be in a better position to help if I allowed them to tow my vehicle to a GM Dealership for another diagnosis. I agreed. After the vehicle arrived I was told I was responsible for the $170 diagnosis fee which was necessary for them to determine how to go forward with assessing any assistance they would provide. They said the fee would be considered when my claim was evaluated. Several days later, when the dealership had not looked at my car, I called GM and explained that I live alone, do not have available public transportation, and require a car. They said to rent a car and that would also be included in my claim. After two weeks I received a call from the dealership confirming my mechanic's diagnosis and advising the cost of a new transmission would be $4500. I relayed the information to GM and one week later was advised they would take no responsibility for the new transmission or related expenses. They finally agreed to cover towing my vehicle back to my mechanic. After waiting two weeks just to have my car looked at (which I was told was a priority) I could not risk a prolong period of time without a car or afford to rent one so I knew my mechanic would give it immediate attention. Not surprising, the return of my car was a fiasco and I ultimately had to arrange and cover the return tow myself. If OnStar had diagnosed a transmission issue at any time in my monthly, reports which I pay for, I would have had it addressed and possibly prevented the need for a new one and avoided the subsequent expenses. If GM had told me from the start they would not assist me instead of stringing me along, I would have dropped the matter. They knew from the start the probable cause of my vehicle's breakdown. I question whether GM was motivated to direct business to a GM Dealership. In either case, I was left with the cost of a new transmission, three weeks inconvenience and related unnecessary avoidable expenses. I am cancelling OnStar and will never purchase another GM vehicle.

One of the worst most incompetent companies I have ever dealt with in my life.

I bought my new truck 7 weeks ago and OnStar has never worked. I have called and talked to representatives and asked to talk to supervisors and have been told that there is no one available and that someone will contact me. That has never happened. When I complain about how bad the service is the response is to offer you free months of serve. I am now up to 6 months free and a year of service at a discounted rate. OnStar could give me a lifetime free and it wont make any difference because they cant get it to work. t=THSI COMPANY IS A JOKE!!!!

I am a GMFamilyFirst lessee. I leased a new 2018 GMC Sierra on 10/20/2018. I am still in my 30 day trial (which I was told at time of leasing it was a 90 day trial) I called OnStar this evening and spoke with 2 differant people. Each person gave me a differant price on the services zi was asking about. One of these people told me that the GMFamilyFirst pricing is $13.99 a month while the Other told me $12.99 a month.. HOWEVER, I was on-line at the Gmfamilyfirst.com and it clearly shows $11.99 for connectivity.. One of the people told me "NO, THATS THE FIRST RESPONDER PRICING"! So WHICH price is it?? Why are the OnStar customer service people giving differant prices and saying Gmfamilyfirst people dont get the discount that First Rsponders get??? Why Do they want to argue?? The pricing is clearly listed on the GMFAMILYFIRST web site!! OnStar customer service SUCKS!!! And they LIE!!!

For at least the last six months I have made MANY complaints to OnStar operators and supervisors via my car OnStar. I really like it for 2 1/2 yrs and encouraged members of my family and others to subscribe. But the service I gave been getting lately has been more of a hindrance than help.
If I want to call one of my numbers that I have stored the computer generated voice will ask if I want my own number, will ring any random number in my stored numbers and names,,i..e...if I ask to call Jim it will give me my sister Gail....etc. If I try to call a number not in my stored list, I can't even finish giving the number before it will tell me that isn't a working number. So, one of your representatives will told me to use "digit dialing", which I did try, but that never works right either. That is a long process when you are driving alone at night. Especially to have it not work.
I should add that I am a 76 year old woman who still drives 100+ miles to my doctor. I still love to drive and am still am good at it. However, I do have health problems, which is the main reason I continue to pay for OnStar. But I am essentially throwing my money away at this point. Since I do have a very rare type of aneurysm you can understand my need to be able to use my OnStar. i.e. I was driving by myself and tried to call my daughter. This was on July 19, 2018. To this day (July 23) I still have not been allowed to talk to her via my "hands-free telephone". This is only one example. Your Navigation System has sent me to a road that doesn't exist, to a small gravel toad that came to a dead at a locked farm gate with a huge barn and only a cow pasture on the other side of the gate. When I notified the attendant the proceeded to correct it by telling us to MAKE A U-TURN in this small dirt road (which we did) and return on this same road...returning us to same locked gate and barn. At this point I realized I was as stupid as your computer generated voice. So to find our way out of there, we stopped a man going to said barn and asked him how to get back to civilization. We also tried to get directions to my aunt's house in Marietta, Georgia. No locked gates...no cow pastures, or barns here. Only Interstate I-75...US Highway 421, Georgia 20....or 120, and several hundred highways headed to or away from ATLANTA. For the directions I ask for here I even told the operator/representative that I was on US Highway421....they couldn't direct me to 1995 Addison Road in Marietta by letting me continue driving on US 421, which I knew would send us to above Marietta address. Traffic was SEVERLY back up on I-75 North and South, and since I had lived in this town, I was positive US 421 would take us to where we wanted to go. However, they were trying to send us on 411 (don't know if it was state or US highway) and Georgia 20. So I got your idiotic operators off, and figured the route myself.
Now as I mentioned I have health problems, one of them being hypertension (high blood pressure) that gets to dangerous levels fast. So it is for my health/safety that I don't get aggrevated, which is all I get from OnStar lately. If I knew of another that offered the same kind of service I would transfer in ten minutes.
My OnStar bill is deducted from my credit card, so I am sure you get your money. Now, you can be sure I am not getting the service I pay for.
BTW....the spill on the recording y'all insist on playing every time I touch my blue, OnStar Navigation button, tells me that in case of EMERGENCY and I can't get to my cell phone, Y'ALL will be johnny on the spot and locate me and send help. Now I ask you how that is possible....IF you can't even find as big a thing as a four/six lane highway....how in the hell are you going to get help for me??? BTW...how much do you know of aneurysm...especially one so rare there is no doctor for it in SE United States.
And the recording when you push the Blue Navigation button warns me every time I ask for directions that the conversations are being recorded. Who exactly do you think you are fooling? I hope they are. It will be all the proof I need
I have instructed my daughter to file a lawsuit against your company IF my cause of death inside my car, or away from it temporarily, is from ruptured Aneurysm.
PLEASE fix these problems.

I purchased a 2018 equinox on 4-1-18, as of today 4-20-18 this vehicle has not been connected to Onstar. I’ve called at least 7 times about this, and always get the same answer. There’s an error trying to connect, advisor transferred me to tech support many times and still not connected. Case has been escalated. Still no connection. But my 4G LTE wifi works, which needs to go through onstar. Please explain that to me

Holy Cow! I have never been so frustrated with an issue in my life. My wife has an on star account on a personal vehicle we have. I just purchased a new buick through my business. For some reason that I fail to understand, on star now will not let me set up an account for this new buick. In addition, it somehow cancelled the account for my wife and our personal vehicle. I just spent over an hour on the phone with an advisor to no avail. Apparently, my problem is being "escalated" and it will take 5 days for this "escalated" problem to be resolved. In addition, my wife has been on the phone for about 30 minutes trying to get her account reinstated. This is obviously incredibly frustrating and makes me wonder whether I should continue your service. I would really like some explanation.

OnStar, more like OnShit.... This company wants nothing but to steal your money. I called Onstar in my car that my Dad signed on the lease with me a few years ago. I gave them the account number and the pin. I wanted WiFi for a road trip so I could use the GPS on my phone at all times. They let me purchase a wifi plan and an emergency Onstar plan. I used my debit card and gave them all of my information. A few months later, I wanted to cancel it (I only needed it for the road trip). I called gave them the pin number that I had created and gave them all of the information. I told them that I wanted to cancel the WiFi and they said that I couldn't cancel it because the account was not under my name. I go on to tell them that the money is being taken from my debit card, I was the one that called and purchased the WiFi, it is under my name, and they continued to tell me that they couldn't cancel it because the account was not mine. I told them that it was absurd that they can continue to take money out of my account but I am unable to stop the payments and they just repeated themselves and were rude about the whole thing. They said that I shouldn't have been able to purchase WiFi in the first place and that was there mistake (that they were unwilling to fix because all they want is my money.) It's insane that they are taking money from a debit card that has MY NAME on it but I am unable to cancel the payment. I had to have my dad call (who lives in another state and works 3 jobs) take time out of his day to, go through the whole, 30 minute bullshit conversation of "don't cancel, we're a great company" shpeel to cancel something that he had NOTHING to do with.

After purchasing a new GMC, I contacted OnStar regarding the key fob app and was led to believe that I would only have access to this feature if I purchased an OnStar service. The customer service rep proceeded to direct me to "the minimum package to include that feature" at 19.99/month. Several months later, my husband purchased a GMC vehicle and realized that in fact OnStar's Basic package is standard on all vehicles for 5 years and this includes the Key Fob feature I desired.

I contacted OnStar to cancel my paid membership. I was then offered a discounted monthly price of 14.99. So not only was I paying for a free service but I was over paying? I then went on OnStar to research the possibility of a refund where I read that cancellations should come with refund of any charges accrued in the previous 30 days!

I was never offered this refund during cancellation! Honestly, I was considering re-subscribing to OnStar safety features after my current Roadside assistance program expired. However, I now feel that OnStar was shady in acquiring my monthly membership, at an inflated rate and would not consider OnStar services at all.

I have the family link package. I have received text messages up until a week ago telling me where my vehicle was located at different times of the day. All of a sudden I stopped receiving the text messages. After 3 days of talking to several people at Onstar family link, they cannot resolve my problem. I have never in my 40 years of working with companies found this much incompetence. They apparently do not know how to fix my problem. And to think this is a GM offered product.

Why does OnStar have no record of my new 2016 Chevy Silverado when the Chevy Dealer and I transfer the account from my 2011 Chevy Silverado? I attempted to make an urgent cal to OnStar customer support from my truck this morning and was denied service. Why is the management at corporate headquarters charging my credit card and not providing the service? What happen with the free OnStar service when you purchase a new General Motors product? This appears to be a scam. Former vehicle: 2011 Chevrolet Silverado Extended Cab. The is VIN number is 1GCRKSE39BZ399635. I am also forwarding this complaint to the BBB and the State of Michigan Consumers Affairs. I want to cancel the service and obtain a refund for the year. No service no pay.

I checked my credit card bill and my phone service and protection account with onstar had jumped up from $26.00 per month to over $50 and now over $70. I called onstar and wanted to know what the problem was, she said I signed up for 700 phone minutes, which I never knew. I always buy additional minutes, but not to raise it to so many a month. The customer service agent said she could not tell how it happened. The current $70 bill is pending and she should have stopped it right away instead she is doing it for June, no offer to me for a refund. I am a retiree on a very fixed income and this is crazy. No customer service whatsoever.

Repeated messages to OnStar have not been responded to. An E-mail notice from OnStar stated that my service plan on my 2016 Chevrolet Equinox expires 5/9/16 and that I enrolled in OnStar Continuous Coverage Program. I did not enroll in this program. I requested that my OnStar trial offer be cancelled effective 5/9/16. I have an active OnStar service for my 2013 Chevrolet Silverado crew cab diesel, account # 140163730. I am considering cancelling this Service if I don't hear from OnStar regarding my request to cancel this Service Plan on the 2016 Chevrolet Equinox effective 5/9/16 and then file a complaint against OnStar for this terrible experience.

We were leaving the resort in Orlando heading to the airport to fly home to Halifax, N.S. I was driving a rented Cadillac from Alamo that I had paid extra to upgraded just to get your service for directions. On Dec.29 2015 around 3:00am I called for directions to the Orlando airport from Tuscana Resorts. I was given directions. I even called back seconds later just to be sure. I even gave them the airport code.

Onstar customer services sent us to the wrong airport. We found out it was the wrong airport after taking the rental back. It cost me $100 for a cab to rush us to the correct airport. We still missed our flight and were stranded in Philadelphia for 2 days. Great end to a family vacation. I am very upset about this and feel and feel we should be compensated in some way.

I cancelled my service over a year ago, and On-star charged my Credit Card which was cancelled as well and expired and I was told that I had to pay. I received no service from On-star and they still took money on an expired credit card. This is fraud. You call them and they give you the run around and state you have to call your credit card and yes the credit card should have never paid the charges but they did and ON-start should have never charged for a service I cancelled!

I am deaf, and have been trying, through emails, to get assistance for setting up account. Emails get automated response that says we (on star) will get back to you shortly. Four months and I am still waiting for contact.

Horrible customer service. False advertising on radio. Remote start on my vehicle did not work many times. One of the guys made up baloney on the radio ad, it certainly doesn't work like that. Manager said i was basically lying when I asked for a promotion i heard the day before nhis name is MIKE. Wow OnStar thanks for nothing!

This is in follow up to a phone call I made today regarding the issue with my daughter on October 4, 2011, in which she had been left by the road side service individual because she did not have a spare tire. (she has Onstar, through your dealership, which we purchased, following the purchase of this car in January 2010). I went to Cable Dahmer Chevrolet, following this incident and they told me that the service man was to have put on the spare or inflate the tire with the emergency inflater. The service man saw no spare and left my daughter.

My daughter called me crying, not knowing what to do. 30 minutes after the service man left Onstar called her back to see if everything was okay. AT that point she had called me and she told Onstar this. They offered her 30 minutes of hands free phone service for her car. She is 20 years old and 100 miles away from home, in college. I ended up going to get the tire taken care of myself. I then went into Cable Dahmer on October 4th to complain and was told they would make the complaint regarding this. He told me he would get back with me in a couple days.

I never heard from him so I returned to Cable Dahmer on the 6th and was told again that they were going to pursue the complaint. Here it is the 24th of October and I have never heard back from anyone, resulting in my phone call today and this email. We have paid for a service that we never received. And furthermore your company paid for a service that never delivered.

Was billed $28.90 by OnStar and when I complained was told I was enrolled in continous billing. I said I did not recieve any notice of this and they said I was sent an email. Upon looking over there plans I decided to take their security package and paid a year in advance and was told I would also get my $28.90 back in 5 to 7 business days. To this day I have not recieved my refund and was almost instantly charged $198.96 for the year in advance payment. Seems they can collect instantly but will not refund very fast. My 7th. business day is up tomorrow I will be calling them for the 4th. time about this $28.90 charge they owe me.

They said that they would reemberse. Expecting the runaround from them but sure will cancel my credit card so I won’t be billed again for something I didn’t authorize.