Contact Midas Corporate

On 7/16 I towed my 2005 Toyota Corolla w/ 68,000 k orig. miles since new into your Wareham,MA,- Cranberry Hywy MIDAS locatiom for a blown major fuse and or repair. ,My vehicle was DOA with no power excep fromt horn !. They did purchase one fuse for $40 from Toyota which I already agreed to .. I was later told all power was restored Only the vehicle needed a new starter motor now at the cost of $335 plus labor total charges inc/ labor now $535 which I always disagreed with too ?. . Because I know this vehicle , it's never had any serious issues ,?

, I also knew I can purchase a new starter from any parts store now for less than $130 retail , and the shop now agreed , so I made no further arguments and promised to deliver now 1 starter to this location on the next day.. The next morning I deliveedr the starter to the shop,. I received a call later telling me my vehicle was now completed and to come pick it up.. I arrived and asked the attendant how's is it running , he told me it's running beautiful .?? So I paid l the invoice $214.00 now in full . I asked for the old core starter and got it with and set out to leave..upon placing the key in the ignitiont nothing happened but the engine trying to turn over similar to being on empty . I knew right then t I had never heard that noise from this vehicler?

The, techs appeared now to glance over at me acting as if they already knew something iI would not be leaving that day in that vehicle now, they simply went on about their business until I got one's attention and he responded , and sent a few techs over to assis me , everyone who showed up did exactly
the same thing now check the fuse box under the hood and then try to turn over the motor. After about 20 mins of this I told the service tech that that I needed to leave now and to simply call me once they got it running?

The next day I had decided already if this vehicle is still not repaired now I will tow it away fromf this location now, and early , now before any more further damages can be be done purposely now and blamed later on the main fuse blown issue .? I got really suspicious after picking up the bad starter that I supposedly needed and had just purchased and had installed at this location the previous day now and after taking it into be tested before turning itin as a core part. I only wanted to confirm any suspicions I already had so before returning the core I took it into 3 reputable part companies to have it tested 1st ! 2 - Auto Zones and 1 - Advanced Auto Parts Store each store gave the orig starter a good starter rating which also passed all tests given. , I saved my orig. starter now as real proof and they provided me documentation of my visits to their locations
good parts being wrongfully removed only to pad bills ifor new parts with labor ?

I called early on Thursday morning just to let them know now that I needed my vehicle up and running today , Several times I had been told that mhy vehicle has started and has been test driven too and is running beautiful now? But I still had not seen this myselft . Once I arrived to the location at 10:00 AM on Thursday I viewed my vehicle inside one of the bays, , ,for the very 1st time now . I also noticed the they were using a chargher the whole time I waited and the back bench seat had been removed too
now and was sitting on top of the roof of my vehicle ? Now \whaeverr could they be up to I wondered now? While I waitied for my vehicle I was about ready to dial a tow company because I did not see anyone really working on my vehicle and ,if so no more than 15 mins now. total but sure enough around 12;20 PM out came the service tech and he told me we got it running ? I got up only to confirm this too ? And I truly felt a whole lot better at that point about everything ., I even decided to forget about any bad feelings I had already ?.

Especially after he backed the vehicle out of the bay and , it was running ? I only asked the driver can I turn it off now and will it startup again? He said only ask the Service Mgr , I asked the service Mgr. to turn it off and restart it now , he did and it restarted and he also pointed out the system is charging fine now too ? So I got in shut it off and restarted it then I headed diectlyt home
only 4 miles away. Now after arriving home I left it running for awhile while showing a family member who got inside, shut it off and also restarted it. I truly believed all was well then at that point ?

Until today when we went to actually use the vehicle it was DOA no power, nothing but when I brought the vehicle into the shop location I had informed them the horn works now only ,the vehicle has a new battery installed too ! Now after 1 day only we have nothing - no lights - no horn nothing today ???I believe the true issue is already known and the vehicle was fixed yesterday just enough to leave their location and will possibly run again but may now have more serious issues than ever before due to some wire ,or fuse tampering too, now causing a 24 hour electrical draw a new issue on a very good and dependable vehicle that also has a new battery imstalled ?? We decided now not to bring it back into this location guarding this vehicle against more serious issues ? We're just going to take it iin to a certified Toyota techician that and get it finally repaired, now we're hoping there is no further damages to be found now ?

If we do not get any satisfaction, or a refund from Corporate or we find any further damages
we will contact Consumer Advocates on Ch 7 , Hank Philllippi Ryan and ,CBS Consumers Affairs Dept just letting them know,, or all consumers to now be aware of this one particular location and blogging too about our expeiences at web sites similar to Yipe.com where others have already listed some complaints ,or concerns too ? I Just want your Corporation to be aware now of the current illegal practices being used at one of your locations today in MA !!

Went to the Barstow shop for a check engine light in order to smog the vehicle.
They told me I needed a part that was nearly impossible to find, saying he would have to research and the part would be a few hundred dollars.
I asked if he checked Amazon and he said absolutely
I took the car to a local shop for a second opinion.
They found the part locally, had it installed in ten minutes the part was Only $45.00
I found TEN of the same part on Amazon when I checked.
I have talked to a dozen people about this and Everyone of them had the same complaint.
They go in for an oil change and the mechanic tells them they need 1200.00 worth of work. I want a refund.
I will continue to tell anyone I know about this. I know for a fact I have talked several people to never go to Any
Midas shop. They are inept mechanics
and will lie and steal. Their favorite victims are the elderly

I went to get an oil change and tire rotation 1 and 20 minutes later my car was ready. I understand the tire rotation can add some time. But when I sat and watched Ed smoking a cigarette and taking his time I became a bit irritated...not sure when it became ok to smoke cigarettes while working on a car. I had to go back to the bay to get the lock to my rims for Tony the head mechanic and noticed he reeked of weed. After my car was finished I had the manager come out and smell my car, and he agreed it smelled of weed. What unprofessional mechanics Tony and Ed are. The manager was new and said he couldn't really do anything..he had tried before but it caused a whole lot of uproar. That is horrible that a manager cant do what's right and be backed up by the company. I would like some resolution to this matter, as I now am taking my car to another place to have their worked double checked and I won't return to Midas again.

My vehicle along with 12 other vehicles were vandalized while at their shop and left on 4 flat tires. The manager Mario had us make police reports and asked the customers to pay for a set of tires even though all vehicles were damaged while in tje companies possession. There was no sign saying we are not responsible for any damage to vehicles. He attempted to have me pay $400 for a set of tires and the company area was not fenced in. I attached a copy of my. Police report.

On July 10 2019 I went to have a oil change and tire rotation. After oil change I was told two lug nuts would not come off.
I was told I have to replace left front wheel bearing hub assembly. Total bill would be 617.98. On July 11 2019 I went to get second opinion with that two lug studs were replaced without replacing front wheel bearing hub assembly. Total 266.37. I’ve always trusted Midas and always had my oil and tire rotation done there but my faith in this store took a big hit. Sorry no more business.

My complaint is regarded to the meineke advertisement concerning Free A/C check for certain analysis of a problem for any one and the A/C inside their vehicles. Nevertheless, this department still charged service fees for the analysis. Which contradicts their advertisement... So o this department is false advertising and neglecting their services....i want retuned compensation if they're suppose to honor this Free A/C check advertisement at this department... If there is a fine print that we're not aware of, that needs to be explained. More or less, depending,there will be further actions..

My Lr3 2006 had flashing park brake with alarm and I took it to midas on Irving Park,Hanover Park last 6/28/19,After a whole day at the shop I was told the car was fixed.I picked up the car 6/29/19 with the bonet/front hood wont latch and the vehicles suspension was all the way down.I test drive the car and its wobbly,and when I park it wont lock as the bonet sign still on.I took it back to the Person Kevin(very Rude employee)He told me they cannot fix those issues.He told me to go to the dealer for those issues.I used that particular midas many times before and they always fix my car but with changes of some people we have this problem.MIdas fixed my brakes 2-3 times before without any trouble ,WHY NOW???PLS.ADVICE and HELP.

I had my oil changed earlier today, after returning home I parked my car for about 3 hours and used a different vehicle for more errands. Upon returning back home, I had to move my car and noticed an oil spot on my garage floor. After further review, my oils filter and drain plug are both leaking oil.

I am in Winnipeg, Manitoba, Canada. I had an oil change done at one of your locations where I live as I saw the special advertised both on TV and signage. This was in winter and I have been trying to deal with this issue since. I asked for the oil. lube and filter they were also to rotate my tires which was not done (they said they were to busy) as well as to check my fluids especially my antifreeze as my vehicle was only blowing warm air and not hot so I wanted this checked as it was important with the type of winters we have and my son playing hockey. They had my vehicle for 2 hours and not sure if anything was done at all!. I did not wait at the location and probably should have. Yes the paperwork said it was all done but I know for a fact that it wasn't. Having the same issues I brought the vehicle in for and paying for it, I got a surprise when 2 days later I called the location and questioned the service. The manager was getting angry and said to read my paperwork so I knew he was defending himself and his worker. I took the vehicle to another service centre that day and found out the oil was still dirty and was told that it needed an oil change. Fountain tire said the tires were not rotated which I purchased from them and they did it as well as the service station saying I was extremely low on coolant and that is why my car was not blowing heat just a bit of warm air as well as there was a leak and required to be fixed asap or I could blow my engine. Being out of a vehicle, and busing it to work and relying on friends and family to get around I now had to start all over. I had to get the problem fixed or not have a car for my family. I had the oil change done and the leak repaired and the coolant added so that I could have heat. This cost me $1500 but could have cost $5000 or not having a vehicle. If I did not bring it somewhere else to have it looked at because it was the same as when I brought it to Midas I would not have had a vehicle and I would have had to go to court and sue the company. Yes I am a female and yes my dad was a mechanic now deceased so I am not stupid growing up around cars an how they operate. I would never return to Midas neither would I ever recommend them to any friends or family. I work for the newspaper and was thinking of having it known by media to warn others. This is my first time visiting Midas and it will be my last. I do not like to deal with corrupt and dishonest companies who take advantage of people (especially women). Plus they did not care when I returned the manager was starting to get hostile so I left never to return. It seems your company does not care about there customers and if not for the honest service owner at the other location I had the work actually done at I would not have a vehicle today and would have cost me thousands and could have cost me and my son even death. I think someone should look into this matter as I hope and pray this type of incident does not happen to anyone else. More importantly frying there engine and freezing to death. I am not happy and so far have not received a response to date from anyone as I believe they just don't care. My name is Parris Larose-Thompson I am at 737 Parkdale Street in Winnipeg, Manitoba, Canada R2Y 0X5 Phone number 204-955-9214 and this was done by your branch at the St James location. Please contact me and remedy this situation.

On March 2,2019 i paid for new brakes and rotors and every 2 weeks i have been returning my car to get my brakes ckecked out because there is a grinding and whistling sound coming from my front breaks. When i leave from Midas "fixing" the issue with my breaks, they never give me a reciept and the problem is temperarily fixed. I tried taking my car to the midas location in rivergate TN and after a 4 hour wait, they suggested that my rotors needed to be changed. And that it was at least $300 to be replaced but i just purchased rotors in march.Today june 8, 2009 i brought my car back to midas in bellevue for the same issue the grinding and whistling sound. My daughter and i set in the midas waiting room for 3 hours. We left midas and returned back to midas hours later because my breaks are making the same noises. We arrived here at 1:30 pm and are still waiting for the problem to be resolved at the Midas in belevue tennessee 6008 charlotte pike.

I had the oil in my car changed consistently at Midas, on Convoy St. San Diego, for the past two years, last was two weeks ago. I was happy with the service people who were accommodating and seemed credible, until yesterday. My car started to hiccup, jump, and stall. I stopped at the closest auto shop to find out that all the fluids in my car were low, to include the breaks fluid and... the new oil. In addition, there were other problems with engine misfiring that Midas overlooked. Midas gave my car a clean bill of health when it needed immediate care. Going back to Midas and talking with Midas manager about it only added salt to injury. The manager was as defensive as it gets: "you should have this... and should have that..."

To whom it may concern / manager in charge of customer relation and complaints,

The business I would like to file a complaint against is Midas Auto Repair at 60 Midas Drive,South Burlington,VT,05403,4435.
Dates of the experience started from May 25 Saturday when I dropped off my 2001 VW Jetta (dark blue, NYS plate) to the absolute deadline I was promised for completion so I could pick up on my way from my Quebec trip back to New York May 31 Friday (then extended to June 1st Saturday the last day the shop opened for the week before my return).
First I would like to state that this complaint is not pointing at any individuals at the business. Individuals I met or spoke with all sounded friendly.
This complaint is specifically regarding the overall service experience received that were failed to be delivered, unsatisfied and extremely frustrating.

05/25/2019 Saturday, I was travelling with family from New York City to Quebec on. My car broken down in central Vermont and due to the long weekend holiday, I had to call a AAA (Bulldog Towing from Brattleboro VT, Mr.Gordon) tow truck to tow the truck all the way to Burlington VT to access late-opening rental car service in the airport to continue my trip. Midas South Burlington is an AAA approved facility and was located nearby the airport; therefore AAA tow truck dropped my car at this location. I was able to speak with two gentlemen in the shop; they quickly checked my car and informed me that it was related to radiator. I left the car with them informing them to work on the repair as soon as they re-opened the following Tuesday May 28th. I also informed that I would need to return to New York City the following weekend; therefore I would like the repair to be completed by May 31st Friday. I was promised they would call me as soon as they confirm the radiator issue on 28th Tuesday and give me a call before start the work.
5/28/2019 Tuesday (after long holiday weekend), I received no phone calls from Midas at all. I called them at 3pm to ask for my car’s update. I was told that they will call me back. Half hour later, I was called back spoken with Chris, and I was informed it was a simple fix of radiator, “something we do all the time, not difficult at all”. I double confirmed again informing my travel plan of returning that weekend and asking if “the car would be repaired and ready for me by Friday May 31st, to drive back to New York City long distance “. Also asked Midas to test drive before my arrival to pick up the car. The answer I received from Chris was “absolutely, no problem”, the shop would test drive for at least 30-40 minutes to make sure it is ready for me by Friday. I asked the shop to call me the next day to give me an update.
5/29/2019 I received no call from the shop till noon on Wednesday, so I called the shop again just to make sure they were working on my car’s repair so I could pick up on my way back to New York (as I would return my rental car to Burlington airport, that was the plan). I was informed the radiator was not repairable as mentioned the day before, it would need to be replaced completely along with thermostat and the total including parts and labor would be $1077 total. I questioned I was informed that it would be a simple fix the day before, then I was told that different technician checked and concluded it could not be repaired. With the expectation to drive the car back to New York on time, I authorized the replacement and asked them to go ahead to replace immediately, and I, again, informed I needed the car to be ready for me to drive back to New York safely by Friday May 31st. I was told not to worry as it would be taken cared of with finished replacement and test drive by then. I asked Midas to call me next day to give me an update of the progress.
5/30/2019 Thursday, I received no call from Midas. So I called them again at 1pm, and I was told that the parts they ordered arrived “today instead of Friday, one day early” so they were working on my car. I asked again, I would need the car to be ready by Friday as I needed to return to New York that weekend. I was told that it would be done and ready for me: “absolutely, it will be ready”. I asked Chris to call me on Friday to let me know when the car is done with all repairing. He said he will.
5/31/2019 Friday, I received no call from Midas, so I called again at 3pm. Spoke with Chris, and he informed me at that time that they discovered the water tank was leaking so they needed to repair the water tank too and the total would be another $750 more including the parts and labor. I questioned why this issue was not discovered earlier and I was told that they just found out this issue after they replaced the radiator. As car repair expert I would like to trust, red flag was already raised at that time wondering why it was not discovered earlier. But since I had a travel plan, I asked specifically whether the additional repair could be done by tomorrow 6/1 Saturday, as they were closed for Sunday, and I needed the car when I return to Burlington on Saturday. I was told that “absolutely, it will be ready on Saturday”. I asked Midas to call me on Saturday as soon as the car was done and ready to drive. I was told “they will”.
6/1/2019 Saturday, I received no calls from Midas again. I called Midas right after noon, and Chris was not there working, so I spoke with a lady customer service and after I waited on the phone for over 10 minutes, she came back and told me that the car would not be ready that day. I mentioned to her that I was promised it would be ready today as I needed to drive back to New York that weekend and I was promised every day that it would be ready the very next day and the absolute deadline was that Friday the day before (but then Saturday with additional issue). She had my number and asked Chris to call me back after 40 minutes. Chris apparently was on vacation and he was not aware the shop did not work on my car at all on Saturday, and after he spoke with the manager on duty and owner Peter, it was concluded that they could not deliver the car as promised on that day and they would need several hours more to work on it after the weekend. I told Chris it was definitely a failure on the promise I received and I needed to travel back to New York that weekend with no delays (I injured myself in Montreal and needed to return to New York with no delay for medical treatment). I informed Midas that I just could not wait anymore and they don’t have more time to fix my car any more, I would need them to stop the repair. I was called back after half hour, Chris said he discussed with the manager and the owner and they would have two options for me: 1. Take their loaner car to drive back to New York and come back after a week to pick up my car after they have more time to work on it. 2. They will stop the repair and will take a loss on their side for the partial repair they had done. I clearly told me I could not delay my trip back and I would not be able to spend more time and money drive back to Burlington VT which requires 700+ miles plus 12 hours + driving, not mentioning the cost for gas, tolls and hotel I need to spend in addition to the entire repair that went from original simple to $1077 to $1800 plus. I told them I would stop the repair.
6/2/2019 Sunday morning, I stopped by Midas to retrieve my personal items in the car and discovered there was a letter asking me to sign off the car to them. I declined since the title belongs to my father and I left note for Midas informing them I will ask ASPCA Charity donation tow truck to come to pick up the car the following week.
6/3/2019 Monday morning, I called ASPCA to tow the car. ASPCA contacted Midas and called me back saying Midas won’t release the car till I pay the fees. I was feeling deceived at that time, the agreement was Midas will take the loss on the partial repair they did already. There was never anything mentioned for my family to sign over the car to Midas so they could try to re-sell it to recover their expense. I called Midas and spoke with Chris, he told me he will ask manager or owner to call me back. I received no phone call back that day.
6/4/2019 Tuesday morning, I called Midas at 9am again and was told they will call me back. 10am, I received a call from its general manager Edward H. Spoke with him, and he informed me that Chris was the employee and promise was not done by last Saturday for my car’s repair was possible. I was also informed that they would have to take my car or put a lien on it, and they won’t release the car to ASPCA charity till I pay the bill of $1077, he could give me a discount of $77. I have till next Monday to decide to give them the car or pay the $1000, or $35 a day “storage fee” will occur. I kindly asked them to drop off the car for me to Brooklyn and I would pay for the promised repair fees, but I was told they can’t do it.
The entire experience was extremely frustrating and awful. I never expected promise could be done and let down day after day, and no compromise what so ever from a big and reputable business like Midas. Leaving individual driver with no mechanic repair knowledge completely stranded and helpless.
All my family wants to do, after losing the family car miles and miles away from home, is to donate my car now in Vermont, to our charity ASPCA car donation, with incurring any more cost/expense/lien from this frustrating experience in Vermont. Please help.

I paid $70 to have my oil changed about 3 weeks ago and suddenly last week my oil light was flashing off and on. I had it checked and they didn’t tighten up I think the filter and all the oil leaked out in my driveway. I didn’t know that I had been riding on 0 oil. My car was sluggish and stopped a few times! I almost lost my motor because of that trifling company I went to the store on sycamore view in Memphis TN. If there are any damages to my motor because of this I will be filing a lawsuit for the cost

I had written to you yesterday about my nightmare with the Midas of Hampton, NJ of which I had to put out an additional $400 to try to fix their unexceptional work done. Now I have to Pray hoping we can make it back home to NJ without a problem. The place I had the work done was here in Springhill Florida Marquis Tire & Auto LLC 352-701-2159 and they can tell you what a real crap job done on my car and robbed me of $1500.00. My cell is973 527-5032

Hello,

I am formally filing a complaint and will escalate this as well. I am very disappointed in the service of the Midas Service Station on Bloor Street West in Toronto(High Park).

I have a 2 year old Wrangler Jeep Unlimited and had gone for my 3rd oil change. I had the appointment, oil changed and was asked if I would do a complimentary inspection done with my permission. Not a problem at all.

The results were excellent, but of course, it is new and keep in great care. Oil change done and charged $100.00.

Oil change done on a Saturday morning and on the Monday, drip on my driveway. Surprised as this should not happen but called the Midas Shop and he tells me this is impossible and to bring it in. I do bring it in the following day, Tuesday and he raises it to says that they is nothing and it is not do do with oil change.

Wait a few days and it is still occurring and I call him and advise him, I have pictures. He once again advises me to bring it back and he will have his "people" look at it. I do that again and the mechannic tells me it has nothing to do with the oil change and it is coming from the engine and this needs to be addressed and gave me a huge story that the entire engine will have to come out, days to do and alot of money. I told him that it is under warranty.

I have get an appointment with the dealership and advise him of everything Midas has told me. They look at my vehicle and have concluded and I have the inspection papers and work order that they did.

The Midas mechanic lost the original plastic seal (ring) and replaced it with something that they had at the shop and it was used and not meant for my jeep and it started leaking and used the wrong filter.

I am extremely furious with this and to had paid for sevicing the jeep again with an oil change and to get the proper seal (ring) that should have not been replaced if they did not lose it.

I am requesting my money back for the oil change form Midas High Park. I have all the documents to show everything and will escalate this further if I do not get a proper response and my money back.

How dare they lie to me to cover up their mistake and make me come twice and lie to me over and over again. If you lost something or misplaced it, the common courtesy would be to advide me and say you need to get another one, the right one.

I am expecting an answer and my money for the oil chnge that was done. This is to be addressed asap or
I am looking to escale this further and also advise existing clients and any future clients that they cannot be trusted.

Thank you and looking forward to hear from you. I will submit documents and receipts once you have contacted me.

9 minutes ago
This establishment is totally dishonest. They also do not post bad reviews on their website.
When my wife took her car in they kept it for hous and would not let it off the lift stating that a lo9se strut was way too dangerous to drive. After I arrived they said that if I inform my insurance that I hit a pothole the insurance would pay the almost $3000 to fix it.
I had them release the car and still driving fine over two years later. They never checked the brakes that day.
Today when I called to find pricing for pads and rotors on my car they said they do not quote prices because they do not know what needs to be done......obviously I want rotors and brakes to be done.
Avoid at all cost.

Purchased 4 tires but when I went to my appointment I was told they didn't have the ones I wanted I had to buy different ones then my allignment was terrible I went to the dealer two times to fix the allignment when I found out 3 of the 4tirea put on were the wrong size I called and told them they replaced the 3 wrong tires and said they realigned my car when it is still not right I have to go pay another 100 at the dealer to make my car right all because of a careless mistake I told the manager the car still pulls and they never realigned it after putting the tires on and he said oh. In the past month I've spent more time trying to get my car fixed than imaginable and extremely expensive. Please reply

Our complaint stems from a problem that we have with the Midas Shop located at 19550 B Frederick Road, Germantown, MD 20876. I will attach the invoices reflecting that we paid for services that were never done on our 2010 GMC Acadia and the wonderful Midas Shop further south of Route 355 in Gaithersburg had to do the work less than a year later and they at least put the service info on the invoice showing the work that the Midas Shop in Germantown failed to do! We had to pay a lot of money for repairs in 2018 that were never done on the vehicle. Not to mention that our home address is not complete on the invoices! Your shops need to complete the address info for the customers correctly. That is a minor issue but the fact that we paid $1,100 on our Midas card last year and my husband had been driving the Acadia with the confidence of work performed in May 5th 2018 and nothing was listed by Shane shows the lack of work done on his part. We are seeking reimbursement for services on May 5, 2018 that was not rendered. We have shared a copy of the invoices with our attorneys. We can scan and send invoices via email.

Took my 2010 Chevy Malibu for emission-related work. I dropped my car off May 2,2019 @ 9a.m. I called May 3 , 2019 and was told that the vehicle may not be repaired today, May 3 2019. I explained that i needed to be serviced a complete exhaust system tune up oil change and was leaving out of town for a college graduation, and time was of the essence. They charged me over $3K. I compared 3 other stores at various locations and no one came close to charging $3,030.00, and told me that service should not take 24 hours or more.

Jose Morales.manger at Midas in Efomburg.Texad. waited in my car for service he enored me finally I went to the office. He said we were not allowed to go-to the back. He said it was block off by cone's it wasn't.
He could have told me instead of enouring me. You need a better manger I traded with Midas for Manny years never had I been treated this way

Went to your website for estimate on brake job and was REPEATEDLY told my email address was incorrect. So I called your Saratoga Springs franchise and asked for estimate for pads and rotors and was interrupted by clerk who kept repeating the “special” you were having on pads. Later went back to my iPad and kept getting MIDAS ads. Guess you got my email address right after all.
I will NEVER do business with a Co that uses deceptive practices.

I have an receipt from Midas that don't state which side of the front hub was out on my vehicle... I Midas said it was the one that they didn't fix... But it the same side and loud coming from as the last time.... I think that it is some scam thing they do to thier customer to not honor thier warranty...

Apparently,the only time I came into Midas was to get an oil change and rotation of tires. One of your employees stripped a couple of my screws that attach the tire to the car itself. Instead,

Came for oil change to Midas on Albert Street Regina North. They broke the Cap for oil filter on my car and charged me $90 for that.

On 4/11/19 I called Midas store k847 Quakertown Pa spoke with Dan Re:state inspection/safety check
Quoted $42+change set the date for 4/15/19
Had the service done and the bill was 81+change
In questioning this amount Dan said he did not remember our phone conversation,however he did say that phone conversations are recorded When I asked him to listen to our conversation he became very opiniated and disruptive
As a senior doing business with Midas 25years + I site my visit to Midas as bait and switch
Awaiting your reply
A Horjatschun

I bought four new tyres last during Black Friday Novembrr 2017. Last year I had a flat tire and the tyres wa damaged beyond repairs,now again I had another tyres with a different tyres and I'm informed that the tyres is also beyond repairs. I wana know, why is it that when u get a flat tire with the tyres I bought from u,they become unrepairable?.. I had to spend R3000 ita not even two years and the tyres are damaged already?

Midas Eagle River Alaska, work is slow slow!!! Had brakes down and the next day the brake light came on!!! No fluid?? Leak??? What did they do?? New rear brake calipers, rotors and shoes were installed and told then to look at fronts! Then brought in to have four tires on rims installed, remover rims and tires from van and balance tires and install check air pressure light came on the next day?? Did they even check the tire pressure before balancing??? This customer will never have work done again at Midas

I've been waiting over 4 hours for break pads and rotors. I'm still not done. This is the worst service ever. They have the truck taken apart and claim they are waiting for pads from Milwaukee (20 minutes away).

Stoped for a oil change no one was working man sitting in office doing nothing 2cars in bay one is a car that never moves told to come back tomorrow was told the same thing in Turnersville no ur people don’t won’t to change oil ur add is BS thanks

I took my truck for an INJECTORS REPLACE with WIRES in the carburator ....I asked them to keep the old parts
for me to take home after they fixed my carburator,not only they did not have the old parts to give me back but after I paid and drove the car it was running way worst than before I took it there.I don't think they replaced the $400 parts.I want my money back!!!

Hello,

I am so extremely upset at the service I received at your Hazelwood, MO location. In fact, it very well could’ve cost my life. I went there for an oil change and it turned into an almost 4 hour wait, hundreds of dollars spent, and possibly a major accident that could’ve cost my life. I brought my car there at 1:30pm for a 2 o’clock appointment. I then left with a friend and came back about 3:15 in which they were just then pulling my car in to do the oil change. It was discovered I needed rear brakes. Each time the manager came in it was something else I needed. He took me out to show me the rotors which would need replaced. Then later comes in and says I’ll need new calipers and how much that would be. Then they were waiting on parts because they forget to bring one of the parts to them so I was waiting what felt like forever. At this point the store was technically closed and they’re still working on my car. They finally get done and pulled my car up to the door. Which I should’ve known by how they were driving that there was a problem but I just thought they were driving like maniacs. Anyway I get into the car and start to pull forward to get to the busy road I need to get on to leave. I start to brake as I’m getting near the road and it felt like I had no brakes. I literally had to push it all the way down to the floor in order to get my car to stop and it barely did. My front end was nearly in the street and there were cars coming at a decent speed towards me! It was so scary because I barely stopped in time. I had to hurry and put it in reverse to back up cause I didn’t know how long I would be able to hold my foot down that hard. I had to bring it back in and tell them something was wrong. The one worker even stated that there might’ve been some air in the brake lines still because the lines were hanging there so long they probably got a lot of air in them. He said he didn’t hook it up to the machine cause it takes a long time so he must’ve done it another way. Then the manager came back in and said they would need to bleed out the front brakes cuz that happens sometimes when you’re only replacing the back ones. He said to give them about 10-15 minutes. It was definitely better after that, but that was a super scary situation. I already didn’t have much trust when another woman that was there had to have them take her car back in because when they brought it out it was leaking everywhere. I feel like I need some sort of major reimbursement on what it cost me for all that I went through because I was inches away from it being a major lawsuit rather than just a reimbursement.

Thanks
Julie

Had a starting problem with my 2004 Buick. Brought it into your Lewes Delaware shop. Paid for a diagnosis and installation of a new starter. A day later had to have it towed back because it wouldn't start. Was told it was a problem with these key, was told maybe the security chip was bad. Changed keys. Still had a problem. Was told them crank sensor was bad. Paid to have it replaced. Still had a problem. At that point I was told to bring it to a dealer. At that point I told them I had no intention of spending any more money they needed to fix them problem. They said UT was there ignition switch wich they replaced no charge. Right know my care sits in my driveway where I had it towed. Still with them same problem after I've paid Midas about $800.00. I was told this was your number one shop in their entire country. Yor number two shop must be a real nightmare. Not only will I never use Midas again but wiil let whoever I come in contact with to stay away.

I made an appointment online for the MIDAS shop at 5105 E Bay Drive, Clearwater, FL and clearly stated it was for a new muffler and a tire rotation. I live an hour away in New Port Richey and that was the closest MIDAS to me. They called and confirmed the appointment. When I drove all that way to the shop, first I was told I didn’t need a new muffler, then when a second guy said I did, I was told they couldn’t do it because their welder was down. When asked why didn’t they call me to tell me that, so I wouldn’t have driven all that way, they said I never said I needed a muffler when I made the appointment. I most certainly DID.
Very unprofessional and rude. Not even a “sorry ma’am” Midas has gone way downhill and I will never recommend them to anyone.

I came for a diagnostic test in January because the heat wasn’t working in my car. I was recommended to change my radiator hose along with a slue of other things. The hose replacement went well for a month and a week or two. I’m driving on the highway yesterday another hose went. Got my car towed to Midas in Torrington ct same place I came before and they replaced a radiator hose. I drove on the highway yesterday my car starts over heating again. I come back this morning he takes it for a drive says there was air pockets in there it just needed to be flushed or whatever. I drive to the gas station to get gas before get on the highway there is a big puddle of antifreeze or coolant under my car I call them back they take me right in. Now my water hose needs to be replaced. I have been charged over 1000 dollars and some change on things that could have been avoided the first time I came when I asked them what needs to be done. Now once I pay this off you have lost a customer. They are not doing proper diagnostic tests here. I shouldn’t have to pay all of this money out for things that could have been avoided.

I have Lexus es300 year 2002..and take it in for my strut. And links to be replaced and they got it done the same
The work was on 3/4/19 @9:35:55 am

They call 5 hrs later that it is done and ready to go..and i go pick it up around 6:30 pm same day..drive it home and i notice this weird noise coming from the
Rear right wheel and the next day call them and explain the noise and they want me to take it back to look at and fix the problem..and 3 hrs later they call me to come pick it up it's all done..and the next drive it to work with same noise until now 2 days later..and from my own safety the car is not safe for use..so can get some help to resolve this issue.This problem is in cedar rapids,Iowa on Williams blvd sw.

This my second complaint on same issue I submitted a complaint 12/18/2018. I am still waiting on a answer from my complaint. I am very upset that I can get no one to help me on this complaint .
I had sent a complaint about buying tires Feb 2018 .
My tires were not even a year old and I picked up a screw and one of my tire has. A bubble on it . I took my car back in and they wouldnt even fix my tire. Sent me down the road . and when i asked about my tire with the bubble in it was told they could do nothing about it.
These tires were suppose to be good up to 40000 miles and free repair for a flat tire.
I was told I didnt get road hazzard and they couldnt be bothered but when I came in there to get my old tires rotated they wouldnt touch them . Because of the bubble in tire. So I bought 500 worth of tires.
And not even a year my tire goes flat and gets a bubble and noone wants to help me . I feel I was a woman and got screwed. Would really like someone to look at my complaint and do something. For me
I feel that I was lied to. I will never go to Midas again and will spread the word to all my friends and family never to use your service

Will be waiting for a response

Deborah Thomson

I am writing to tell of the disgraceful service I received on February 25th at my local Midas Oil Change store located at 24945 Telegraph Rd, Southfield, MI 48034. I have been going there for 5 years regularly for all services, every 3 months. On this particular date, I was in need of a rear right turn signal on my 2016 Kia Sedona. I arrived at 5:30, there were only 2 cars in the bay. I waited about 5 minutes and they signaled me to pull in. I saw my regular gentleman go down in the bay. There were two other gentlemen who I had not seen before, the older of the two came to the window and I informed him that I only needed the signal changed today. He proceeded to the rear and opened the hatch, inspected the light and was puzzled, I asked him if he needed my manual on how to change the light and he said no, he asked the younger guy to look at it. The younger guy felt around, looked more and I asked if he needed the manual and he said no. He walked away from the car and went to the older gentleman and said it was too much work then they both proceeded to work on the bay 2 vehicle and the older yelled across to me that it was too much to change and have a good day. I asked again can you just look in the manual and they said have a good day and would not come back over to me. the young one then opened the door for me too leave. I was astounded by the lack of concern and customer service. This is a safety issue for cars and as a woman they were condescending in not even taking the time to look at the manual. I googled it when I got home and saw that it would have took one simple tool to pop off the light unscrew the bulb, a whole 5 minutes of work. Guess what! I bought the bulb from auto zone and did it myself. This cost your company a faithful customer at about $40-$50 dollars every 3 months and rotations, bulb changes about $300 yearly from just me, but after I blasted on yelp and google review, I am sure much much more. I just though you should know.

I have been waiting for someone to contact me back for more then two weeks and this is the third complaint I have put in. I spoke to someone named Sandra st the office about three weeks ago and have tried to contact her please follow up as soon as possible.

Last Friday one of my parent nightmares came true. My daughter 3 hours away at college called me to say she was having car trouble. She said suddenly her brakes weren’t working and she had to put the pedal to the floor to stop. Before I could research a shop, she took it to your North Illinois Street location in Indianapolis. There they did an inspection and I called and spoke to the guy who did it. He said there was an engine oil leak and the passenger front caliper was leaking. I told him not to fix the oil leak, but to replace the caliper. He quoted me at $342. They called her Saturday and told her it was ready. She was presented a $350 bill. She asked for an itemized list, and he then realized he didn’t deduct the brake inspection. He also gave her a manager’s discount, making it $298. I praised her for asking for the breakdown. About 20 minutes later she called me back and said that didn’t fix it. They guy told her it was a rubber hose and he was calling his manager. As he was on the phone, she overheard him say that the next "fix" should be free. I asked to speak with him. He immediately told me he called his manager and he needed to talk to him. It was then explained to me that the rubber hose was compressed and there was no way of knowing it. He said when his manager got there, he would look at it. I immediately called my mechanic. I told him the whole story and he said none of that made sense and if it was the hose, I shouldn’t have to pay for a caliper. He also said a caliper would leak slowly and not all at once drain out all the fluid. I called back and got the manager. He explained the brake inspection showed it was the front passenger caliper. When they fixed that, the leak went to the next weakest point which was the other front caliper. He said both hoses were compressed and ruined both front calipers. I told him I’d talked to my mechanic and he said that didn’t make sense. The manager told me to have my mechanic call him and he’d explain it. A few minutes later, my mechanic called me and said he’d been hung up on. He said he wasn’t being rude, but when he told the manager he’d never heard of anything like that in his 35 years of business, he kept asking questions the manager couldn’t answer. So? He hung up on him. I called back and was told he wasn’t going to be “verbally abused” so he hung up. After a long, heated discussion, he told me he could discount me the other side to (an additional) $204. I told him to fix it and he said he’d have it done by Saturday. We never heard back. Monday, around noon, my daughter called in but didn’t get an answer. She called 4 times total. Twice on the main line and twice on the line they had called her on. No answer. No voicemail. I didn’t find this out until late Monday night. I called in Tuesday morning first thing. The guy said he saw the car sitting there, but he didn’t work Monday so he would find out and call me back. He called me and said it was ready. When she went in to pick it up, she asked why no one had called her, and the guy rudely said, “I don’t know. I didn’t work yesterday. The owner did,” and then slammed her keys on the counter. This was my first and LAST experience with one of your shops. I feel we would have been overcharged $50 on the first bill if she didn’t ask for a breakdown. I also feel something was misdiagnosed or installed incorrectly and I was charged for it. At the very least, NOT calling us back and not answering the phone is totally unacceptable and very poor business practice. This was one of my worst nightmares. My daughter needed help, and I couldn’t be there for her. She found your shop, took it there, and as a result I felt trapped, helpless, and taken advantage of. It was every parent’s nightmare.

Spent $410.23 for oil change, repair of three gas lines that were sliced in about 1 ft. each, a fuel filter, oil change & filter. Car was in shop for less than 1 hour, but got billed for $157.50. I then have to schedule another appointment as fuel line was leaking where they so called repaired it. I get there and they don't have a guy that can do the work. I then get sent down to other Midas location for service and told it would at least be a 2 hour wait as 12 cars were ahead of me. I don't mind paying for labor to be done, for 1 hour of work at a rate of $105.00 and then get billed for $231.04. I don't understand the math used, want to give 1 star but didn't have that option as it was required.

Had them work on my 2010 Chrysler 300 2.7 L V6. The job was to replace a fuel injector. After getting the car back they informed me that I had a fouled plug that would need to be replaced which I then told him I would do myself. Roughly a week and a half later I changed the plugs which required me to remove the intake manifold which is what they had to remove to replace a fuel injector. When I moved the intake manifold I was very angry to discover that none of the intake gaskets had been changed and my PCV valve hose which is plastic on 1in had been cracked and wasn't hooked back up it was just hanging on the manifold. The next day I went back to Midas and inform them of the problems they told me that they would order a new hose for the PCV valve and I told him that I'd want compensated for the gaskets that I had to buy and I told him that I was expecting some labor money back for having to replace the gaskets which he agreed him being Chris Long which is the manager of the Riverside Ohio Midas on Airway Drive. The next day I showed up they gave me the hose and then tried to give me a free oil change in return for the money that I spent the time that I spent to go get the gaskets and my labor. Now Granite this job cost $352 when I had to work done with them they charge me roughly $105 for 2 hours labor to do the job I told them that I thought it would be fair to get up one hours labor back for happened to replace the gaskets and that would cover the cost of the gaskets in the labor of me having to do it they absolutely refused and said all they would do was give me a free oil change this is entirely unacceptable told me that I had to change the plugs anyway I had to take the manifold off anyway which is absolutely ridiculous if I didn't have to change the plugs I never would have known that they didn't change the intake manifold gaskets. I told him what if something would have happened later on down the road you would want to charge me another two hours later to take the intake manifold off again to fix the gasket problem that I would have never known that the gas cans were changed and he told me that the only thing that would have happened was I've had from vacuum leak can I get for gas mileage told him that was completely unacceptable and I said I would be out again because and not only just money but I'd be out time again for having my vehicle in the shop when it should have been replaced begin with you take the top half of a motor off it's mind-boggling that they didn't replace the intake manifold gaskets I just mind-boggling

This morning (12/29/18) I had an appointment at Alma Michigan Midas to evaluate my oil and transmission fluids. I know I need to check my oil every 400 miles.
They took it in (for a very few minutes) and came out and said my oil was full and my transmission fluid was oil. I was suspicious so I had a second opinion. When the second opinion looked at the dip stick there was no oil touching the dipstick at all. The transmission fluid was indeed still full.
If the second opinion had not caught the error, I could have blown my engine.
I have been a frequent client at the Alma Midas but am not sure I will return. This was a major over site. My second opinion told me he no longer trusts Midas because of some errors made to his vehicle. The second opinion now uses Muffler Man.
I have not decided if I will return to Midas.
Thank you-
Jon Steimel

My complaint is I went in for an oil change yesterday December 26,2018. The person in the homewood Midas told me they were checking my tires, fluids and changing my filter as well as the oil change. Well my tires were still low on air and there was no windshield washer fluid added. Thank God m I have scar that tell me when my tires are low and fluids or I would have never known. I would like my money back which is $ 23.00 because the service was long and I had an appointment and I had to go back to get the service I paid for done. I will never go there or recommend Midas again to anyone.

I brought my wife's hyundai santa fe in for an oil change. I brought the vehicle to the bald hill, Warwick Ri branch. Soon after, my wife began to smell fume leaks in the cabin. Thinking it was an exhaust issue, I sent the car in for a service check with Hyundai. It was then I was told it was an oil cap that was not closed properly. $300 later, your store manager reveals that we disagree on the matter. He did ask me what I wanted? He tells me I got a discount on an oil change. A discount? It cost me $300 to fix the mistake his employer made. I showed him a picture of oil sprayed all over the engine. He tells me that we agree to disagree. I told him I wasn't here to dispute a $28.00 discounted oil change. He didn't want to hear it at all. I just want you to know that this type of customer service is happening at your Warwick, Ri store. I guess I will go across the street and have Jiffy lube do it in the future. Call me anytime for further information.
Todd Keating
508-496-9340

On Friday i made an appointment for a 2003 Chevy Suburban. Between the hours of 3:30pm and 5:30pm my son who is 18 drives this vehicle regularly so i met him at the midas. First they did not show him or me the oil that was out into the suburban. And how it looked afterwards. Then he did not ask what kind of oil i wanted in the truck. As i had printed a coupon for $18.99 oil change. When he came back he told me that due to warranty purposes and dealership contracts he had to put synthetic oil and the charge would be $39.99. I told him i did not want synthetic oil nor did i ask for it. He said he had to put that oil in there. This was the store manager. When i told him i had a coupon without him even looking at it he said he could not accept it for synthetic oil but could take off $5 dollars. This manager seems to be crooked and lying to people about why hes doing things to peoples vehicles and honestly it took such a short time im not even sure if the oil change got done because it doesnt look like from the dip stick. Im very disappointed in his actions and clearly at 2003 is paid in full has no warranty and is not under any type of contract saying that he has to use specific oil (synthetic). The owners manual clearly states that i can use regular oil in my suburban. So im confused at why this man boldly lied to my face. There were other customers there and i did not want to make any one uncomfortable but this issue needs to be address. A

matt@midasaz.com
http://www.autoleak.com/Oil/Car-Leaking-Oil-After-Oil-Change.php?topic=Oil
Matt,
We need to talk soon. I took my car to your Superstition Springs location for an oil change! I dealt with the fat Guy Mark, claims he was manager. After my oil change, I went home, the next morning, there was at least a quart of oil on the floor of my garage! I called corporate only because Mark is such a rude Midas interface. The next day I was told to get my car back and it would be fixed.
Dani was there, working there from your other store. She had them look at it and tighten up something. Apparently, the Einstein’s there notoriously known for being high on dope, still didn't get it right! My car leaked oil drops before this and now it's a seive, your southern and Power location is horrible. I believe that Mark upsells and breaks stuff as he goes, In contrast the shop on Broadway in Tempe with Mike and Keith is so different! TRULY! I went back there and Keith looked at my car wiped it down, nothing major and then said come back in a week. I was sick that weekend and my car sat, I returned in 2 weeks to have, KEITH KRAMER who wasn't even in the shops name is on my REPAIR ORDER 0411225, than the guy that looked at it said I had Oil Pan Gasket and Oil Filter housing that needed repair required! You guys screwed that up at the other shop and he added everything under the sun, Rear craft shaft oil leak, and Steering gear. 2854.89
Sir, you are scamming customers. I know you guys are robbing customers man. Keith said he saw nothing and the following 2 week all of this. Something is not right! My car sat. My car did not leak any oil Matt.
Today, my son from California went in for an oil change. He accidentally went to the WRONG location, ended up at Superstition, and I called there and TOLD Mark to get his car off the rack. Jake had an appointment at the Broadway location and Mike and Dani were waiting on him. Jake had no idea what was going ion until we talked after the fact. He does however, have the list of alleged issues your Superstition location says is wrong. I believe it is a clear case of fraud.
I don't know what to tell you other than my car is in a real shop, and I am waiting to see what else they can tell me before I get real formal with this situation. You have crack heads and dope fiends working for you, and it is not right! They come in hung over or high and break cars. Not legal, not normal and not right!
The Arizona Auto Repair Act is just the first stop for me later when I get off work.
This act, starting with the Automotive Repair Act in Chapter 20.3 of the Business and Professions code, outlines many of the rights and responsibilities of both the automotive repair dealer and Bureau of Automotive Repair – it can be helpful in giving valuable insight into both the BAR, its regulatory purpose, and limitations on their power. Whenever the BAR attempts to revoke, suspend, or restrict a technician’s professional license, the technician or service station has certain rights that the BAR must respect and grant based on adjudicatory and administrative procedures. Business & Professions Code 9880 9880.3

That is where I will start! My car should not have all this garbage wrong after a simple oil change Matt and your cooperate offices need to know what the tweakers you have hired do to customers cars. I can prove every word too!

During an Oil Change, two items are removed from the engine. One is the Oil Filter, which is replaced with a new Oil Filter. The other is the Drain Plug that goes into the Oil Pan. This Drain Plug is put back into the Oil Pan after all the old oil has been drained out. Initially a few hours after an Oil Change you may have a little bit of oil drip as some engines have the Oil Filter in such a way that Oil will spill onto the engine as the filter is being changed. After a few hours, you should no longer have any sign of oil dripping.

Drain Plug was not tightened all the way so it does not have a tight seal on the Oil Pan.

Regards,

Jay

Jay Guttentag
JayGuttentag@yahoo.com
(480) 584- 8755 cell
(801) 432- 2396 office

POST SCRIPT:

By the way, my son didn't have to show ID or anything. What kinda franchises are you running. Mark had the audacity to act like I was calling him, and had no idea what was wrong. Um, hello, he ruined my car essentially. What I can say is all of the things allegedly wrong with my car on that work order were NEVER, EVER identified by Keith, WHO I TRUST, at the Broadway shop, and even Mark didn't state any of those things were wrong. Check your own files.

My "boy" got a Landry list too. Fraud to the core.

I really thing an internal AUDIT of all your shops needs to occur. ESPECIALLY since Keith was not even there the day that invoice was created 11/17/2018. Keiths check depends on patrons paying. Why do you think that my car was all the sudden messed up the day Keith was gone! Midas BMW

During an Oil Change, two items are removed from the engine. One is the Oil Filter, which is replaced with a new Oil Filter. The other is the Drain Plug that goes into the Oil Pan. This Drain Plug is put back into the Oil Pan after all the old oil has been drained out. Initially a few hours after an Oil Change you may have a little bit of oil drip as some engines have the Oil Filter in such a way that Oil will spill onto the engine as the filter is being changed. After a few hours, you should no longer have any sign of oil dripping.

Regards,

Jay

I came in for an oil change a couple months ago and now my drain plug is rounded so I cant get it off without replacing the oil pan. Midas is not a place I will ever go again or recommend to anyone.

I contacted Midas in Orlanda earlier this year about brake repairs I had done at the Hampton shop that was closed with no way for customers to return for problems with repairs. I paid 986.00 for brakes and now i need to have brakes repaired again. I contacted Midas in Orlando and their response was what do you want us to do. I'm on disability and forking out 900.00 isn't easy. So my car is in need of another brake job. Midas is jackleg and do not care about their customers
I fill the best way to let people know how they are is to post this on Facebook.

I wouldn't even give a 1 on a scale, Midas in Washington Pa, 15301, 09/08/18, scheduled car inspection on a Tuesday for inspection on Sat. at 10am, dropped my car off, called at 1:30 at my car has not even been looked at, went up and took car, got the same story, were really backed up, well how does that happen, taking to many, not my problem, 3 and a half hours.....got the same sob story 2 months ago when I made appointment for a oil change, people in line, manager asking for people to come back the next day, me too, went back next day after I already worked my 8 hours and it took a hour and half, Ive been going to Midas for 10 years and never experienced this, young manager trying to make a name for himself, I've bought my batteries there, tune ups, radiator changed and more, I will not be back and I hope I'm not the only one.