Contact Canadian Tire Corporate

In shopping today at your store, not one sales person or helper was wearing a mask. .....WHY ?????

I wear track pants and was denied entry unless I put my backpack behind the counter.
As it contains all my financial items I will not leave it out of my site. I am very honest
and would gladly open my back pack for inspection before leaving. If you are worried
about theft, people steal in all sorts of ways and women have purses almost as big as my
backpack and they aren't given a second look. I dont have problems with any other store ,
so I guess you will just have to do without my business.

Robert Labonte

Hi There
July first I had time to shop from Canadian tire at Beacon hill Calgary. I saw an item on a shelf with a price of 49.9, I was thinking to buy or not a lady pick it up first and went. I asked the manager do you have in stuck he said no. After 2 hours I backed to the store to buy something else I saw the item returned to the same shelf location and I pick it up. At the paid time, the cashier told me the price is 89.9 and I was shuck I told them found in the shelf with the price 49.9 and they told me maybe someone else put in the wrong place I told them to ask the manager. After the manager check, he found this is a new item and does not even have the current location. it means one time they found it is wrong to place and again they put in the wrong place too. They waste my time and when I ask for an adjusted price the manager rejects it with very bad behavior. His name was Amet. I said I am a regular customer of Canadian tire and I have an account with you my card was full of items around 600 $ and he did reject to adjust the price for the item that they put a wrong price tag on it twice. He said he cannot adjust it. I told him all store accept their employee mistake to save their customer he rejects me and I did not shop any item after our conversation. he saw I rejected all items (600$) just because of his attitude and unfair behavior. He saved 40$ for Canadian tire and damaged 600 $ in margin selling to Canadian tire. I think the Canadian tire should give him an award for this management. I am not continuing shopping from Canadian tire in this location and if Canadian tire does not satisfy me I will drop my membership with them and let the public knows my story.

IT'S A SHAME THAT ON CANADA DAY A SINCERELY POOR RATING OF SERVICE WAS ACCOMPLISHED AT CTC.. WANTED TO RETURN GRASS SEEDS THAT DID NOT DO AS IT SAID ON THE CONTAINER. I WANTED TO GET IN AND OUT OF TH STORE IN THE SHORTEST PERIOD OF TIME DUE TO COVID! ! INSTEAD I RECEIVED A VERY POOR REPRESENTATIVE, NAOMIE AT CUSTOMER SERVICE. I WAS TOLD BY THE MFG. COMPANY TO RETURN THE ITEM BECAUSE THEY GUARANTEE THEIR PRODUCT TO WORK. INSTEAD SHE GAVE ME LIP, I ASKED FOR THE STORE MANAGER, "I AM THE MANAGER" I TOOK MY ITEM, FOUND THE STORE MANAGER, SPENT MORE TIME SEARCHING FOR HIM BECAUSE NAOMIE REFUSED TO CALL HIM, AS SHE CLAIMED SHE IS THE MANAGER. PANICKING OVER HOW MUCH TIME I AM SPENDING IN THE STORE FOR NOTHING. SPOKE TO OTHER CUSTOMERS WHILE THE MANAGE WAS GOING TO COME OUT OF THIS OFFICE AND AS WELL THESE PEOPLE TOLD ME THE SAME, THE SERVICE AT THIS STORE STINKS!
FINALLY AFTER RANGLING WITHTHE ISSUES, THE MANAGER TOLD ME THAT I COULD RECEIVE A RETURN ITEM CARD. AT THIS POINT I SAID "I JUST DO NOT CAR ANYMORE, I WANT TO LEAVE THIS STORE". IT'S THE ATTITUDE, THE POOR TASTE, THE UNHAPPINESS OF THE PERSON WORKING THERE. CUSTOMER SERVICE A BIG ZERO!!! I WON'T PURCHASE ANYTHING UNLESS I ABSOLUTELY NEED TO. BACK TO WALMART SUPERSTORE OR COSTCO UNFORTUNATELY. WASTED 45 MINUTES UNNECESSARILY-WHY, BECAUSE THIS PLACE SHOULD BE CALLED HELL.

I BOUGHT A SIMONIZ GAS POWER WASHER SERIAL # JH150204349 IT HAS A KOHLER XT SERIES 7.75. IT WORKS GREAT. THE WAND STOPPED WORKING PROPERLY SO I WENT TO A CANADIAN TIRE STORE TO REPLACE IT. I GAVE THEM MY SERIAL NUMBER AND MAKE AND THEY SOLD ME A HANDLE FOR $69.99 PLUS $49.99 FOR THE WAND. I ENDED UP GETTING SICK FOR A FEW MONTHS SO NEVER GOT A CHANCE TO HOOK IT UP. I FINELY TRIED TO HOOK IT UP IN MAY AND WHEN I TRIED IT WOULD NOT HOOK UP AS THE PART TO HOOK THE HOSE INTO THE HANDLE IS THE WRONG SIZE. I LOOKED ALL OVER FOR AN ADAPTER BUT COULD NOT LOCATE SUCH. I RETURNED TO CANADIAN TIRE AND EXPLAINED THE SITUATION SO THEY TOLD ME I NEEDED A NEW HOSE. TO MATCH THE WAND I BOUGHT. SO I BOUGHT THE HOSE, $ 72.99. YES IT DID FIT THE WAND BUT THE OTHER END DOES NOT FIT THE MACHINE. SO I HAVE NOW SENT OVER $ 200.00 TO TRY AND REPLACE THE WAND. I CALLED YOUR HEAD OFFICE AND THEY TOLD ME HOW TO FIND THE PARTS MANUAL. IN THE DIAGRAM IT DESCRIBES THE WAND AS PART # 47
IF THAT IS THE CORRECT PART NUMBER I DON'T UNDERSTAND WHY THEY INSISTED I BUY 3 PIECES THAT DON'T WORK. THE WAND WAS BOUGHT IN BRADFORD CANADIAN TIRE AND THE HOSE IN AURORA. I WOULD LIKE TO RETURN THE PIECES I BOUGHT AND WOULD LIKE
MY MONEY BACK AND WOULD LIKE TO BUY THE PROPER WAND FOR MY MACHINE.

was at Canadian tire at Dundas st London ont with my daughter who purchased light bulbs from behind a locked display case we had to get an associate to unlock it the big yellow price tag locked in the cabinet listed price as 12.99 when we got to check out they came up as 14.99 but instead of honoring the price the store manger became VERY RUDE AND THIS IS NOT THE FIRST TIME IVE SEEN HIS BAD CUSTOMER SERVICE EVEN HAD A SALES PERSON TO TELL MMY DAUGHTER TO SHUT UP BRACO CT YOU HIRED A REAL WINNER THERE .Will try to influence as many people as possible to shop ejse where No ecuse for this behavior as ive said heard of numerus complaints about this guy but he still works for you sad that your scrapping bottom of the barrel for managers

If I could give a -50 I would. So poor, rude customer service with the Dundas store. She blames the virous on her rudeness, acting like its OK to be short with customers and condescending. Thank GOD I live in Burlington and do not have to deal with that " women". When I found out it would be 7 days for my online order I said I want to can cancel it she was acting like who cares no big deal and a big F U to me.

This feedback concerns your store at Clarkson crossing in Mississauga. Upon entering your store I used the anti-bacterial wipes to sanitize the shopping cart handle and was shocked to see how much dirt was on the wipe. It was evident the cart had not been wiped down for a very long time. This indicates that preparing your store to ensure your customers and staff is being neglected. You need to sanitize the store and safety should guide all your decisions now that you are open. I am very disappointed with your lack of concern for people in your store. Please put the safety precautions in place to meet acceptable standards.

Went in to Niagara falls Montrose store for Uber inspection and now i have squealing brakes, and service advisor was rude about and said we only did inspection nothing else and was not really helpful

I bought a snow blower from the Listowel CT store, we had a house fire which lost the receipt. Used this machine only once broke a piece from it. The piece was broken before I used it, it showed rust on three sides. Went back to the listowel location to get a copy of the receipt they had said no don’t have time. To take it to this guy to fix it, but he needs a receipt to fix it under warranty, the item that broke is approximately cost 800.00 this includes labour, I paid 899.00 plus taxes. The machine was used for 10 minutes tops. Please help us out with this. Thank you

Hi I'm currently at your store in Amherst N.S I've purchased wood pellets they directed me to go around back to the garage to pick them up , ive been waiting now for over a half hour . I have called customer service an told I'm still waiting that was 15 minutes ago . This is unacceptable. I spend alot of money on pellets during the winter months at your store but think I'll be shopping else where for now on.

Everytime I'm directed to a Canada Tire website it never loads & freezes my screen? I dont really get it? You are making it difficult for people to give you money? That's quite the business plan? Wont be surprised to hear of you going under & out of business. I've been leaving these comments for CTC for yrs & still nothing has changed?

I am complaining about you policy of Red Flyer Sales.I purchased an item on Nov 28 2019 and payed $229.99 for it. I t was not listed in the flyer, so should not be subject to that condition. It is now listed in this weeks flyer for $149.99 but the store say's that because it was bought during the aforementioned time frame the cannot refund the difference. I see this as unfair business practice and will possibly be forced to report the act to the BBB. I would appreciate you reply as soon as possible to this situation.

I have over paid on my card and with my limit removed from the overpayment I still have no,access to MY money. This is ridiculous. You need to update your policy. I have money that I have no access to and you guys are refusing it to me. Angry. I am on vacation and penniless.

I dont usually do this but this is the second time in the last month that I have left the store feeling totally frustrated and like my business was not important. The 1st time was when I went to purchase a sale item and it took 1/2 an hr to find someone to assist me. This time another employee paged for a staff from the dept to assist me after waiting 20 min for someone e to show up I left . I don't expect I will be visiting the store anytime soon.

I spoke with Claudia at Niagara Falls this afternoon, in reference to a lawn mower return at Sydney NS store location
we were on the phone for 45 mins, but she came through for me and I thank her and CT Im a satisfied customer
Thanks again Claudia

darlene

My sister and Brother-in-law, received a new Ford Escape from his parents, and from Sask! They took this into Canadian Tire to have an outta province inspection done on the Escape that they had just received. Well Canadian Tire did the "inspection" and told my sister that they have 2700 dollars in repairs that needed to be done. They told them that their muffler was all messed up and that they would have to take it to a muffler place. So they spent the money and took it to the Muffler place. The muffler place told them that there was absolutely nothing wrong with the exhaust and or muffler!!! So my sister called Canadian Tire back and spoke with the Manager of the Auto parts servicing, and told him what they had found out. The Manager said nope i trust my guys work and hung up. My sister felt like a complete idiot after speaking with this so called "manager". So then they decided to take it somewhere else. And they did the out of province inspection for them, and brought along the invoice that Canadian Tire had provided them. This other place told them that they did not even write down the VPN correctly. So this other location did the out of province inspection for them and any corrections that needed to be made for $500 dollars!!!!!!!! Thats like 2000 dollars less than what CT had quoted!!!

So my sister called CT customer Service and told them what had happened....only to be told that it happened to long ago and that they trust the work that is being done!!!!!!!!!!!!!!!!!!!! They RIPPED off my sister!!!!!!!!!!!!!! Completely! I cannot believe that this is the type of "customer Service" that they provide!

Bought a microwave on May04 for $129.06 and because of some reason o went back to return the item back on May28th at customer service desk and the lady helped named Rupinder as best as i remember but not quit sure, told me that she can’t do the refund eventually i asked why so?! She never explained and did refund of $124. Microwave was never used but just opened the box! Still wondering what did she has done?

I bought a dura max shed 10x8 on sale for $844 and then paid install and delivery on april.25 it was set for may 8th to get done install calls me says he on way i said you have to go get shed cause i pay delivery he said i do not deliver call quick contractors they give me the run around for a week about we put an investagation in to were your shed is in other words means they cant find it i got mad and call canadian tire upper jasmes in hamilton got manager on phone she was great they come today finally to put it together and it missing 3 pieces it is just 1 thing after the other with problems with you guys now shed is half up and good knows hiw long i have to wait for the parts now your stores are nothing but bullshit and wasting peoples time i will make sure all my friends know never to shop canadain tire as i am so feed up almost 5 weeks a.run around to get my shed put up and delivered to my house bullshit just give my a straight answer not a run around never ever shopping canadian tire again

I am a IT consultant works for Telecom Company, time is very important thing for me. I had a completely flat tire yesterday (Tuesday), and as usual I went to Canadian Tire (10031 Mclaughlin Rd) to get the new tire. Representative, I think his name is Milan attended me and I have asked him to check to see whether the same tire got damaged which I bought in 2017 because it is still under warranty, Milan came along with me to check the Tire and confirmed that the tire which got damaged not under warranty and it needs replacement. We came back together onto store and I have asked him to order the new Tire for me under decent price. He ordered me a new Tire for $182.99 with discounted price, and told me that Tire will be in next day and someone will give me a call when is all good to go. This afternoon I had a call saying Tire has been arrived and I can drop in at anytime. I went to store to change the tire and the same guy (Milan) attended me again and completed all the paperwork and took the car keys from me and told me that my car will be ready in an hour.

I was waiting in the lounge room, Milan came to me and said that he has ordered the wrong Tire, I was shocked, how can anyone does that? He came along with me to check the Tires and he even checked the tire which I bought in back 2017. I spoke to his manager Robin and explained the situation, he just said all they can do is refund the money and I have to order the new Tire and come back again tomorrow to get it replaced. I took the day off from work today to sort out my car, and again I have to go through the same process again.

Really really disappointed with the service, I will think twice before buying any of your stuffs again, might just never take your service again.

Thanks for all the stress Canadian Tire :(

My car 2004 Grand Prix was towed by Canadian tire roadside size assistance to Canadian tire ,499 Main Street south on May 3rd 2019 for Repair due to one of the one of the brake line was ruptured ,brake line fluid was leaking and it was not in drive able condition.
Car was examined by one of the mechanic and he determined and was adamant he will loose his license because he sees a rust spots on the other line as well and other brake parts as well to be replaced . Just because he was not interested in replacing line he created a repair order as fast as he could of $3032. Even myself is an Aerospace Engineer i saw in the the facility resources were very minimum and not competent to handle that kind of repair. Mechanic didn’t even put a brake line fluid in the reservoir to test the leak even i did it at home to see the leak. So then i called the Canadian Tire Roadside Assistance to be towed back to my residence. Even though i was a member he said i will be charged by $65 +Tax. Good experience though .
So i ended up paying to Canadian Tire Total: 62.15 + 73...= $135.00 .

2 weeks ago I was driving to Sarnia to visit my Mom. I was driving from Brantford to Sarnia. As I was approaching Sarnia in the rental car my right tire was loosing air. I was very nervous but managed to get to Sarnia and filled the tire with air.
When I was leaving to drive back the tire was worse so I went to Canadian Tire on London Road, Sarnia Ont.
It was 4.50 and they were closing at 5,00. I wasn’t sure how to get in so I tapped on the window. The young lady glanced looked away and pointed to a.door . As I came in I was already irked by the rudeness , the young lady did not really acknowledge me until I was literally standing in front of her and even that took time. I explained my situation and her answer was no we are closing. I again stressed to her that I had to drive back and needed a solution. Could they change the tire something. The answer was no and she suggested to me that I go in the store and buy a patch kit. I was rather shocked and again said to her so there is nothing you will do because you are closing in 10 minutes. I walked out and she actually said to me have a nice day really,,,, I went to a gas station and the attendant fixed the puncture in 5 minutes with the best service. It takes a lot for me to talk about customer service as I have been in the industry for over 45 yrs. I would not have any customers if I acted like your employee. I was very disappointed in the NO customer service I did not get. I’m not sure if you care I just felt I should say something.

I went to the cashier and she had to own me 15 cents canadian tire money.didnt even ask me if i had the point card and she just closed her till and started to walk away. I said to her dont i get my ct money and shes like i dont got 15cents. But when i asked her again she only gave me 10cents and she had the 5cents in her till.. But she told me they dont give out anymore. And started to walk away again so i just lefted

Canadian Tire triangle credit card and department, Recently I had to get a replacement card as there had been fraudulent use and charges on my card, at that time the lady was helpful, actually don't use my card regularly but, In Feb. I had to do an online course and also had to purchase security update on my computer , so I used the card , then when I got my statemen I realized there kept on being charges on my card so in March I called , they reversed them and said the only way was to re issue a new card. At that time she did not explain that the charges would be carried over , and I waited to see my next months statement. I have always paid more than my minimum sometimes paid over what I owed . so in April 10 I tried to renew my office 365 and my card did not work . I had received new card but had not activated it . I activated it online so I thought and proceeded to try and buy 365, however it still did not work I called the # for Canadian tire and they said the system was down and try online . I thought ok I've done that and I should be good to go . I only have a $300 limit . and the balance said $129.90 and when I had not received the statement Today . April 16th ( March' s Statement...) and said differently , and that it was due on the 16th . today . Yesterday when I called it said I had not made a payment since Nov. 2018 at that Time I had only used it 1 or2 times for small amount and had not used it till Feb. … and they said until the $129 was paid It would be blocked I tried to explain the situation and they did not help only restating policy, I tried to explain that I had contact with Canadian tire re the fraud . so not Like I did not communicate, and that I was waiting for the statement first . for the new card to see all was well as and charges had been removed . they didn't care so I went directly to a Canadian Tire Store to make Payment in Full for $130. and thinking with this day in computers it should be quick and almost immediate. however not the case the card would not today work and when I looked online the credit payment had not been applied , and when I spoke to someone again today I was told it will take 2-3 business days .. and yesterday I was not told that .

Apr.,5th 2019. Visited C.T. to have 4 new tires installed, young lady at the service desk was very knowledgeable and helped me select the new tires.
When work was complete, my car was delivered outside. Upon looking at the tires, and at first checking them, I thought they were the same old tires. Closer examination found that it was the Sealing Solution ( Rim to Tire sealant ) that had stained the side wall. Upon returning to the store, I was told that " we don't clean tires".
i said " Surely a new product should look its new, and a customer not have to ask for it to be clean " ? When I arrived home I called the Store Mgr, but got an assistant,( Travis ) who put me through to the service Mgr., ( Amire ?) the same individual who said ( " we don't clean tires" ) All it would have taken was a sorry and have the worker wash down the tires clean before installing them, and the solution dried in. I would not be writing to you except for the fact that I experienced a certain attitude, there was no sorry or have someone make the tires look as if they were a brand new product . Not a very good immage for C.T. customer relationship. Now I'll have to attempt to clean them, if possible. I have photos. How can I recommend C.T. service to my friends. Will I receive a satisfactory response ?

The ctc store in Antigonish n.s. Is a dis raise to your logo . If you go there you can be sure of a long wait at the checkout ,That being accepted ., them you don't know what you will be charged . Display showers a price then at the cash full price .l have been a support of your co for years, I was a employee in Toronto at distribution centre , alwalles very proud of ctc ,the owner of Antigonish told me when he took over it would be much better experience shopping there , but it is worse . I use your card for all my purchases for years .But no more l will not buy at this store ,or use your card ,.l know you don't care I an only one person , but you should hear what I hear when waiting to check you ! Good Buy CTC

On Feb 19/19 I took my 2008 Chev. express van into Canadian Tire west in Saskatoon to get a tire repaired, I had reinflated it and matched the pressure to the rt front tire. both valve caps removed in the process. I was contacted that the tire was not repairable and asked my direction. I told them to replace both front tires as I wanted a match for handling. I then went to the store and was advised that a sensor valve had been seized and broke when the valve cap was removed with plyers. I had just put it on with my fingers. I tried to explain that to the service manager who walked away from me, I was then told the overhead door had been dropped on my van damaging the rear corner of it on the right hand side. I looked at the damage and asked how it was possible for a falling door to cause 2 gouges running horizontal across the back of the van door after breaking the fiberglass corner piece, paint photo graphed by myself at the time shows the damage puseerd horizontally from right to left of the vehicle. The service manage told me he would give me the tires free and I could fix the van myself. I refused the offer, knowing the damage was more than the tire. I was then told by the manager to take the vehicle to Lazer autobody in Saskatoon and the store would pay for the repair. I took the van on the 20th to Lazer for an appraisal, which came out to 919.92. I took two copies from them one for myself and the other for Canadian Tire. I have also confirmed that Laze autobody also sent them a copy. I went to the service manager, Curtis and gave him a copy which he thought was too high I pointed out Lazer had given them a discount because of being a regular customer. He authorized the repair and I made an appointment for this morning Mar 11 to get the vehicle repaired. When I arrived at Lazer they said Curtis had not authorized the repair and called him. He denied sending me to them and said for me to take the vehicle to Funn autobody. I spoke to him on the phone and he called me a liar when I said I had been sent there by him. Lazer is not a company I had ever dealt with before as I have a friend that runs a body shop which he had refused. He further stated they had never dealt with Lazer in the past. The owner and bodyman at Lazer said they had done many jobs for Canadian tire. He basically called them liars too I proceeded to The Canadian tire store and asked to speak to him. I asked to have the store manager present which he refused. I repeated he had sent me to Lazer he again denied it he also denied calling lazer to arrange a loaner vehicle for me, which they confirmed. He began shouting at me that I would take it where he told me or it wouldn't get fixed. I wish to file a complaint regarding his abuse and conduct but mostly his lying. There is much more detail which I don't have room here for. The store manager arranged for the repairs to be made but I have had days of my time wasted. been lied too about the whole process. I expect to hear from your company in regards to this issue. I would have contacted the store owner direct but apparently that is impossible.

There was a basket of extension cords which had a sale display sign saying $36... So my husband and I grabbed one thinking, that's a great deal. Purchased it on 02/09/2019, went home, opened it, used it. Then on 02/16/2019 I took out my bill because I wanted to return another item. I noticed we were billed $59.98 for the extension cord!! When I went to Canadian Tire, I explained the situation and the manager told me that they cannot honour the price because the extension cord I got wasn't the one on sale. I explained that I got it right out of the bin with the sale price. She rudely told me that it was different and there isn't anything they can do. I asked if I could switch it to get the sale price but I don't have the packaging so her response was no. I expressed how based on the circumstances, that the item was in the sale basket, it's a mastercraft yellow 50' extension cord. The only difference was mine didn't come with a button to lock it, which is actually better. Please, I begged with her that $20 is a lot for me and based on the situation, that if someone put the wrong product in the basket, why would I be penalized for that, is completely unfair and as a dedicated customer I am very disappointed that they would not give me a $20 refund. I asked to speak to another manager and she said sure, so she call another one and on the phone, gave all the details (whispering while I was there watching her). So needless to say the other manager said no as well. NEVER in my time shopping at Canadian tire, have I been so disgusted with the way I was treated. For $20, I spent over 30 minutes pleading my case to which I was rudely turned away. I know that if I was at Home depot, they would NEVER treat me like that. They would have honoured the price based on my situation and circumstances. After all, it was mastercraft, a CANADIAN TIRE BRAND!! I can understand if it was 2 totally different products, but the only difference was a little button on the end that locked the cord together. UNBELIEVABLE!! This is my last attempt to ask that I be refunded for the mistake that was no fault of my own. I have provided the bill for your review. Keep in mind, I just bought a $1500 snow blower from you which I could have easily purchased elsewhere.

J'ai acheté un matelas pneumatique WOOS Nro de série BWNTHO 7736S /2017/05/09 chez vous au printemps 2018 .
Après un usage raisonnable de week-end ce matelas réclame SIX Pièces collantes pour boucher des trous qui se trouvent tous dans les alvéoles et présentes des marques de faiblesse du matériau défectueux. Je dois ajouter, à votre attention, que j'ai acheté des matelas tel que celui,là de marque COLEMAN depuis vingt ans CHEZ VOUS , à votre succursale de St.Jérôme dont j'ai toujours été satisfait dans l'usage similaire c'est-à-dire trois fois par semaine.
Je dois ajouter que les personnes qui l'utilisaient pèsent chacune 48 et 58 kilos et sont octogénaire ? Vous pensez bien que nous ne sautons pas dessus du deuxième étage "pour le fun" ! Je m'attends à ce que vous fassiez le nécessaire auprès de la compagnie WOODS pour que ce malencontreux "citron" soit remplacé par un bon item semblable.
Je dois ajouter que je regrette beaucoup de ne plus trouver le nom de COLEMAN sur vos étagères ?
Bien sûre j'ai essayé en vain de trouver un bureau de plainte à la clientèle sur le site de WOODS SPORT.?
J'attends maintenant votre réponse et vous assure de ma fidèle clientèle...je n'en dirais pas autant de WOODS ! Jean-Pierre Lequéret
tél. 4502282170

I have 2 complaints about 2 different CTC stores. 1) Chatham store - took my 2003 GMC Sierra in to have the serpentine belt replaced almost 1.5 ago, 2 months ago there was a loud squeaking under the hood. Took the truck in for an oil change (NOT AT CTC), and they found the old serpentine belt wedged inside under the engine. YOUR employees just left the old belt in there. I did not call the store, because there is no point, nothing every gets done. 2) Took our 2015 Sonata in to CTC in Blenheim for an oil change, pretty simple stuff. They tore my skid plate off and then told me it was damaged and they couldn't put it back on, took over one hour for an oil change. Didn't look at the sticker they gave me for the next oil change but it was 15,000 KM over what it should have been. Took the car in for another oil change at a different location, they CHECKED EVERYTHING and found that the skid plate had been torn away from the car, they were able to put it back with a lot of work, but it saved us over 300.00 because CTC said we needed a new one. The older gentleman that does the oil changes in Blenheim needs to retire, he has no clue about newer vehicles and instead of taking the bolts out of the skid plate he just ripped it off. I am beyond angered at your service in these two locations. We will never use your service department again. They are the most uncaring, uneducated so called mechanics that I have ever seen. I'm sure nothing will get done as we have complained to CTC in Chatham before, but nothing changes. I don't want anything but an apology and for you to finally educate your mechanics on the proper way of checking to make sure they know what they are doing. This could have been a very expensive oil change had another place would not have fixed the problem with the skid plat
John Mailhiot

I have never made a complaint to Canadian Tire as it has always been one of our favourite stores.

On 2018 November 29 at approx 8.00 pm, my wife and I attended Canadian Tire on Tecumseh Rd E in Windsor Ontario in order to purchase two different Bissell vacuum cleaners for Xmas gifts. We located an employee who was near the area (later learned to be Sabrina) who advised us she would attend and had us wait in that isle. We waited for approx 15 minutes and realized she was not returning therefore, we attended the service desk to request someone assist us and they paged an employee. After some time the same employee (Sabina) attended rather reluctantly and it appeared that we were bothering her. We remained polite throughout. We purchased one and let the matter rest.
Tonight, 2018 Dec 06, I returned with another family member to purchase another more expensive Vacuum that was on sale from $350.00 but could not locate one. A.young man approx 17 yrs was near the same isle as observed that we needed assistance. He was polite, helpful and called for an employee. The same employee who works that section (Sabina) attended the isle and I politely asked if she could assist me in locating one. She advised me to wait in the isle once more. Again it appeared as if she was annoyed at having to do so. Approx 15-20 min had passed and it was obvious that she was not returning. The same young man was still near the isle and I advised him that she had not returned. He looked surprised. He again called for an employee. After several minutes, the same employee (Sabina) attended with a very sour look on her face. When we realized it was the same employee with the same poor attitude, I refused to be helped by her and advised her that I would do it on my own since I waited 20 minutes for her again.. I subsequently - with difficulty, found the vacuum and purchased one. I located that same fine young man and thanked him repeatedly for his help. I also advised him what had transpired because I overheard Sabina bullying him and making excuses stating that we did not need her.
I am 57 yrs old and respect that stress can affect us all but, please recognize that the store was practically empty. I remain so offended by this woman that I have resorted to submitting a complaint like this. I understand that we all are taught to take a cool down period before acting on our impulses but, I cannot help myself on this one. I have been a loyal customer of Canadian Tire since I was a teenager and have always been more than happy with the service I received in the past. I have always been respectful to your employees and received that respect in return.

I thank you in advance. Respectfully,
Mr. Bert Rieti
1622 Chornoby Crescent
Tecumseh, Ontario, Canada
N8N-4W3
(519)818-6058

It’s been 30 days am waiting for my credit card in my mail box am getting tired and fed up about the bullshit lies 1st overall I didn’t ask for a credit card u guys offered it to me my card is a 8000$ credit card when I start it it was 2000 something now it’s at 8000 cause I take care it good now they cancelled my card with out me asking to cancel it by saying they notice that my card has been flagged by other people tried to used and they gonna send me another 1 ok kool
Now it’s been 30 days am waiting for a stupid credit card I called to asking to talk to a supervisor same bullshit answer oh my card have been mailed it take 7 to 10 days to receive it now 30 days still no fucking card in my mailbox I need to know if they gonna give my card back or no that all I need to know

I was in your store today 1975 Dundas St. East London Ontario my purchase was $1018.12 + tax used my Ontario Status card the cashier put it through but did not know how to fill out form asked for help and my card was then rejected after I already payed. I used my status card in August and it accepted then in September it was rejected. Just used it on Friday November 23/18 and it was accepted with supervisors ok now today Sunday November 25/18 it was rejected. I was told just because it looks like an Alberta card they cannot accept it. My card is from the Algonquin area here in Ontario not from Alberta. This is BULL SHIT and I will NOT be shopping at any off your locations ever again. not even really sure if the money was put back on my credit card after being rejected. May have been double charged but won't know for 3 - 15 business days.

Attached is photos of my friday receipt sunday receipt sunday void and both sides of my status card.

As you can see on the top of my card it says Algonquin First Nation witch again is in Ontario not Alberta so my card should be accepted in all your stores.

Employees need to get their SHIT together on these things.

Just pissed off a customer twice over this since September

Hope something will be done about this

Canadian tire Ogilvy rd.
Ottawa, Ontario
K1K 3X9

I had been in this Canadian Tire store several times that week. I'm a big sale person. I pick out what I want in your store and wait for it to go on sale. I was looking for a folding table that was on sale. As I was walking around the store I checked out for an air mattress to see what was available. You had one exactly like I was looking for on sale for $57.00. While I was thinking about it I went looking for the table and I couldn't find one. When I finally did find one I had forgotten about the air mattress. I didn't remember until I was parking at home. I figured it would still be on sale in the morning so I would go over and get it. The next day didn't work as planned and I was not able to make it back to Canadian Tire. I went back the next day (3rd day) and to my surprise it was still on sale. I grabbed it and brought it to the counter. The girl punches it in and she wants over $100.00?? I said no it's on sale for $57.00. She looks around then says ok, can you go get the tag. OK so I went and got the tag. She looks at the tag and says something about the wrong color so that can't be it. I said well it is the only Tag there and it is on more then one of the same product under the same tag? So we decided to call a manager over. So he comes over and she hands him the tag and he immediately starts lecturing me on tag etiquette. He says the first thing you never do is bring the tag to the front, how do I know where you really got it from? So now I am stupid and a thief according to him. Before he can continue his lecture the Cashier says I told him to go get the tag. He looks at me and says I can't give it to you at this price. I said that tag has been on the items all week if not the previous weekend also. I know it has been on all this week so far because this is my third trip to pick it up. He says ok wait a minute and walks away. He comes back about 10 minutes later and gives me a price of $115.00. You guy's should have seen that tag long before I did, your in the store all week. He says he can't do anything for me. So I asked for the owners number and he said it won't help you anyway he's on holidays. So I asked for the head office number and got that.
This is not the first time I have had problems at this store. I tried to return A set of brake pads I did not need once about a week after I bought it and they refuse to take it back. The box was open and there was a little grease from my hands on the box. I had wiped it off but it wasn't totally clean. It was a planii white box! They said the pads looked used? I never took them out of the box really. And when I went to talk to the Manger or owner of the Store , not sure what he was but he had a real bad attitude and made me start to heat up and the situation was getting worse. So I Just left. I took the Brake Pads to the Orleans store to see if they would take it back. I told them I tried to take it back at the store where I bought them but they refused to take them back saying they were used! The guy looked them over and he said there is nothing wrong with them and you can tell they have not been used. So they took them back for me. If they weren't so far from me I would have continued shopping there.
They had more then enough time to get that tag off the item and I feel they should have given me that air mattress at the sale price advertised. If not then I simply will not shop at Canadian Tire again, and I don't mean just that store. I am tired of getting screwed around for my money and retail stores like yours (this one) have gotten much worse where Customer Support or Customer Service is concerned. These days is seems the Customer is always wrong until proven right, it shouldn't be that way. If you ask someone where something is in this store they don't take you there they point to an isle whether it's 2 isles away or 10 isles away. You usually have to go get someon eventually because nothing is ever where it is suppose to be.

BOARD COMMITTEE MANDATES
6. Integrity, Ethics and Social Responsibility
• Obtaining reasonable assurance as to the integrity of the CEO and other
senior management and that the CEO and other senior management
strive to create a culture of integrity throughout the Company.
• Approving the Company’s Code of Business Conduct for Employees and
Directors and Code of Business Conduct for Suppliers (the “Codes”),
monitoring compliance with the Codes and receiving reports on adherence
to the Codes.
• Approving other policies and practices for dealing with matters related to
integrity, ethics and social responsibility.

I wonder how lying and Mis-leading advertising sits with the Boards Ethics and Integrity and social responsibilty Code?

My husband purchased a Meter saw on October 17th 2018, after opening the item, he noticed the item was used and the blade was rusted. On October 18th 2018 I went to return the item at the Canadian store located in Gatineau Quebec, Le Plateau Hull. I explained that the item was used and the blade was rusted. The employee than opened the box and called in other employees to look at the item. She came back and told me that the item can not be refunded but will be credited because it looks used and the blade is rusted. I explained to her, that's how it was when My husband purchased it and that is the reason why I am returning it. She than spoke to my husband over the phone, he explained the situation to her, and she kept saying that she can only provide a credit because the item looks used. She than told my husband if he wanted another one that would be ok. She told him, she will grab another one and open it infront of me to make sure its good condition. While I sat there and waited, She opened the box and taped it back without even showing it to me. I immediately told her I would like to take a look at it before I decide to exchange. She got mad and told me she looked at it and it looked new. I insisted. She than went and opened it and showed me the item. It did look used, there were scratches and black stains on it, and I told her that, but she said no its new, the blade looks new. I told her that I did not want it as it looked used. She got upset and kept talking in french, knowing that I dont speak french very well. I felt very uncomfortable and embarrassed because she basically accused me of lying. I am so upset because I always shop at the Canadian tire stores. I am humiliated as there were people standing and waiting and she just kept saying its used and I cant refund you. I am asking for some type of compensation for the way I was treated, Perhaps its because I am from different background and she thinks that she can treat me in that unprofessional manner.

I would appreciate someone taking care of this matter. Being humilated infront of others and basically accused that I was lying is unacceptable.

Thank you,

Zkadhem
613 262 1272

bought a car starter ,tried to return my old one for the core charge last night, after an hour of watching the auto parts guys hiding from me I left . took it back today with a run around again I ended up just leaving it there. this cost me 250 today in lost wages plus my core charge and my time last night. The lack of training and lazy people in the Orangeville store is horrible.i will never shop with you guys again

I have been to the two stores in Cambridge ont.the differance is like day and night I worked for ctc many years ago and if I was as sloppy and ignorant as some of the staff I would have had my butt put out of the store so fast .the store is such a mess things are not we're they should be I have spoken to many who feel the same I will not go near that place again it is on Dundas st. 519 2677119. thank you. Ron

while waiting for my fathers car to be serviced ,my mom da and my granddaughter did some shopping in the store KELOWNA CANADIAN TIRE in BC. as we approached the till my granddaughter placed the bottle of water on the till. there was a lady in the process of receiving her receipt,clearly she was done! the girl at the till was very annoyed with us . told me not to place anything until she was done .....the lady in front of us was going towards the exit.I took the bottle of water off the till. the teller in a very annoying manner said" and actually you should be waiting over there until I summon you"....I admit I got annoyed now, so I pushed my cart back and I asked her if I can proceed to her till ,well that just shot her rocket. she right out tells me "fuck off ,I quit" . I was shocked! the manager was called ,by the name of Kent he refused to give me his last name when I later inquired, he kept telling me to calm down,I said I was very calm since I was told to F...Off by his teller, and that he was just aggravating the matter .I asked him how he was going to deal with the matter since the teller denied telling me that he was very rude and said "now you are telling me WHAT TO DO" I said absolutely not...but do you value my business or should I go else where I turned to my mother and asked her to help me put everything back in their place from my shopping cart. his reply was "leave it here I will do it". well I said NO I will make my purchase. he called someone to the till.no apology of any sort and walked AWAY!
I feel I have to place a complaint because in all my years of being a consumer I have never had a problem or complaints with anyone EVER,I am a lady and have always been treated as such ,expect for your teller by the name of Hailley.
thank you for reading this complaint Antonia Choriatis my phone is 250 766 6766

Abbotsford auto dept
asked for a bra for mazda 3 the person did not even know what it was I wanted to order
today wanted to buy wheel covers and asked what the charge would be to install and immediately was told or they are just hubcaps got into a discussion and told them they are bolted and was told they are decoration
they are bolted
I used to work in auto parts and at my fathers auto body shop was treated like a crazy old lady that knows nothing I could work rings around the 3 there
what does Canadian tire even do now
I am really not satisfied the manager I spoke to did not try to fix it
abbotsford auto gets a big fat zero

Appreciate all the feedback and I should be clear this was not a result of me getting them to work on my vehicle but an act to prevent me from leaving the property.
I am in need of advice and guidance so any input would be very much appreciated. I have contacted Canadian Tire Head office to file a complaint, Asked the Moncton RCMP to charge the Canadian Tire Employee who was responsible also not sure it should be mentioned but I was denied the right to have a different RCMP officer present because I felt he was acting biased to the situation and was told a supervisor would contact me and that never happen also and I contacted my Insurance Brooker to file a claim for vandalism. After hours on the phone, I still feel that this situation is not being handled correctly. I am on Kijiji hoping I can get some feedback on what I should do. On Friday, May 11th, 2019 at 3 pm I went to Canadian Tire at 525 Pinewood Rd, Riverview NB I was inside the store when I notice the Canadian Tire Employee in the second picture kneeling down by my Tire in the parking lot. I immediately ran out of the store to confront the worker and he stated he has taken tire stem pin out of my tire when I asked him why he replied that he owned the store and property and he could do what he wanted to my car because it was on his property. I was able to stop leak in the tire by taking the cap off front tire and proceeded to move my car away from him to the parking spot ahead of me when my car pulled really hard to the right and I heard a horrible noise from the right side of my car so I then stopped to get out and inspect the vehicle when Canadian Tire employee told me he did it to my other 2 tires as well. So to sum up a very long and dramatic story is that a Canadian Tire Employee Vandalized my vehicle while I was inside the store to a point it could have caused harm to me or visiting customers. Appreciate and thank you for taking the time to read my ad.

Hi complaint department.
Recently I purchased an garage door opener from the Beacon hill store. the Master Craft Garage Door Keyless Entry System model number 046-0506-0.
I have had nothing but trouble with the operation of this unit. I have had to contact Skylink to get it replaced twice. I am now on my third Garage Door Opener (GDO).
The system keeps losing its distant travel settings. Leaving my garage door always open. Only this time after I left the door reopened and my garage was open to anyone that would take advantage of this. This resulted in my mountain bike being stolen. I hold your faulty product responsible. If your door worked like you claim it should I would still have a bike. In good business practice as well as customer relations I believe Supplier (Canadian Tire) should replace my bike.

Very unimpressed with the product.
Jesse Owlchild

I , as .a taxi owner purchase anywhere between 4000 to 5000 dollar a month in gas from your gas bar. Also we purchase a lot of parts from your store. January 2015 I purchased a battery with a 3 yr replacement warranty. One of my cabs were acting up which ended up being the battery. I took it into your Amherst branch today and as we were doing the paperwork up for the replacement, the attendant said oh sorry we cant replace this , you are approx. 2 wks past your replacement warranty. the tag on the battery says 05/15. She then proceeded to tell me a new battery would be 170.00
or so. I was really upset with this. for what I spend at your location. So I took my old battery back and purchased a new one down the street at a cheaper price. I am still upset over this and I'm really contemplating on purchasing my gas else where now.

went to Canadian tire today at 930 am for 3 sale items. today was the 1st day for the flyer. not 1 of the items were in stock. this is not the first time this has happened. the 1 was a purchase for a 55 INCH TV.stock number is 399-1294-6....... THEY TOLD ME THERE WAS NOT A TV AVAILABLE in Calgary until DEC 30.THEY SAID THERE WAS 1 AVAILABLE IN OKATOKS. I called and they said they didn't have 1. today was a 1 day promo that if u purchased $200 or more u would receive a $50 card.. well walked out empty handed. I spend a lot of money at Canadian tire each year and sometimes its the only flyer I look at.. I think inventory should be checked more closely before it becomes a flyer item. this happens to often

I took 3 tires to Truro NS store to be put on rims and balanced. The next morning one of the tires were leaking around the rim. My husband simply poured water around the rim and in 2 places there were bubbles. obviously this was not done at the garage ...Today is Sunday and I cannot get this fixed until tomorrow. I am not happy

On August 31, 2017 my husband purchased a T-Fal Pressure from the Centrepoint store as a gift for me. I was not able to figure out how to use it and when I examined it further it looked used. On September 3, 2017 I decided that I would return it as I was going out of the country and did not have the time to figure it out. The person at the return desk said he could not take the item back and he along with another employee insisted that the item could not have been used when I bought it. I told them that was how I took it from the shelf and there was only one of the item. Since I could not use the item, I left it on the counter with no refund. My husband paid $139.99 plus tax for this item and this is not the first time that I have bought things at Canadian tire that either did not work or was used. As a matter of fact I bought some solar lights last year and took them oversees and to this day they have not worked. I didn't even bother to return them.

The staff that I dealt with at this store at Yonge and Steeles were lacking in customer service skills and for this reason I will no longer go to that store. I will also encourage my husband to cancel the credit card that he just acquired.

I have dealt with Canadian Tire for many years and this experience was both costly and unpleasant. Thank you.

This is not a complaint but just the opposite on Nov. 24 at the East Windsor store I had purchased 5 items from the store but when I arrived at my car I only had 2 items. When I returned to the store the remainder of my items were no where to be found. I went to the front desk to complain and I am not sure of her position but Connie with her quick response was able to assist me in getting my remaining items and making it a great day instead of a bad day.

I entered Canadian Tire with my 3 children to pick up a couple of things as I always do. I always loved the atmosphere of the store. My children and I looked through some of the Halloween decorations and proceeded through the store to purchase an indoor wood storage shelf. We found exactly what we were looking for, grabbed a couple of snacks for the kids then, on to the till to pay for our items. We had to wait in line for out turn. When our turn came I placed my items on the tray and reached in my side bag to grab my wallet.

It was then I was asked to open my bag so that the employee could see inside. I was shocked and offended by his request but, I worked in retail through college and understood the job. As soon as I opened my bag I believe the employee could sense my frustration. To calm things the employee said " It’s just that we have had a lot of thefts here". He then said "Some Indian snuck a chainsaw out in his bag, so we have been checking everyone".

My children and I are first Nations. I had to spend the next 30 minutes explaining to my children that ignorance and injustice is still in the hearts of some people. This bigot staffed by the Canadian tire corporation tore down in seconds an idea of pleasant human nature that my family and I have been building for my children.

I am a counselor for a local Indian Band, I run and own an ICBC approved driving school; I sit on several boards within my community and work with children and families in my community. Not only will I never shop in that Canadian Tire again, but I will be sharing my story with whomever will listen(Including local and Provincial newspapers) so that they will never have to go through the same experience as me and my children.

I have been waiting for my order since Sept 14. The item that I ordered should have been ready for pick-up on Sept 19 at the St. James location in Winnipeg. Today is now Sept. 27. Canadian Tire does not tell me what is causing the delay. It has taken two weeks to order one tire. All they say at the Canadian Tire Customer Service is that the order is in progress. I am getting very frustrated with their very poor service.

During the afternoon on September 18, I visited my local Canadian tire in Bowmanville to buy oil change items and brake parts for my six year old Toyota Camry. The disappointment was from the sales associate at the automotive parts counter, brake parts partial stock was minor disappointment, he checked other locations for stock, yet front pads and rotors, those inventories were partial too. I mentioned okay, will inventory arrive later this week?

The sales associate wasn't reassuring about when stock would be replenished, he did mention that they don't ship items from other stores, I mentioned "okay next week probably?" and that wasn't assured, so I carted off my other items to checkout. I have been a loyal Canadian tire customer for many years, purchasing automotive parts, it wasn't the shortage that bothered me, it was the lack of proactive response to see that those items could be ordered, that's all I requested.