Contact Boost Mobile Corporate

3/13/2020@5:27P agent is Tiffany-Ordered ph online.Didn't get conf.#. Called Boost.Told by agent to wait 24 hrs to see if I conf. text. 24hrs.24hrs?? timeframe. Agent RUDE & a smart slack,impatient,repeats the sane info regardless of what I ask,poor listening skills,talks over me.Asked for # to file complaint & told not allowed to give. Per agent, calls not recorded.Placed on terminal hold.Absolutely horrible!

I wish i could give it a negative 5 stars because i went and got a phone Friday because my apartment building brunt down and lost everything except the clothes I was wearing the closest store is 45 minutes away i get the phone by the time i make it home it is messing up and it would work for a few minutes and then wouldn't work i have been calling customer service 5 days now after the first 2 days they finally said that the phone was malfunctioning so i needed to take it back so i did the gave me a refund for the phone but not for the monthly service payment the store said that i had to get that from the customer service number so i called them they told me that i couldn't get a refund for my service if i used over 50 i only used 46 minutes and that was trying to call them to troubleshoot my phone all i wanted was a phone that worked so i could call around and find a apartment for my family and all they did was take money from a family in need all i wanted was for them to give me back the money for something i didnt even get to use so the pretty much stole my money im contacting my lawyer in the morning because i have no idea what else to do

I'm at work right now and I spent over 45 minutes talkin with three different people I got sent from customer service to LG from LG customer service I paid $100 a week ago for 3 Lines to the lines the bones are broken they were broken the day I paid $200 I called up the store I let them know they said they get ahold of customer service and try to get a prorated $65 towards future monthly payments so I'd have the $35 a month plan well I looked online today and it said I was being charged $100 for this month so I called on my break well it exceeded my break by 30 minutes so my boss didn't pay me my $26 an hour because I was on the phone and the first lady send me the LG when all's I said was please just take the 65 and put it towards a future months on my phone because aren't getting new phones and she sent me the LG an LG sent me back to talk to customer care I asked for a supervisor I waited for 30 minutes supervisor never came I asked him for a call back and I asked him to write the the conversation and they did not send me to a survey my number is 574-326-7775 if this doesn't get worked out I'm leaving Boost Mobile Boost Mobile customer care sucks how is AT&T for five years all that would have taken 5 minutes and it would have been taken care of instead of getting the runaround I was told maybe in 60 days after I take the phones in to have them sent to be check see if they can be fixed then maybe I get prorated you guys have got to be losing customers left and right you guys need a new head of customer service how someone gets ahold of me or I'm leaving boosted end of the month being charged a hundred bucks for two phones that aren't even hooked up that's ridiculous I talked to Texas so I hope it makes sense

I paid my phone bill early on Friday July 12 and boost mobile didn’t turn my phone back on until Monday July 15, which is the day my phone bill was due. I am very upset because this always happens every time I pay my phone bill early and they don’t offer me any extra service days. Boost resolution to this is if this happens again come in the store. My question is how many times does this has to happen and they still won’t do nothing about it !

I've been with Boost Mobile for about 4 mouths now switched from Metro PC bad idea. Every since I've had Boost nothing but lies and unsatisfactory of the service I got 4 phones with insurance and the unlimited plan for all of my phone's. Customer Service can't help you they want you to put in all these useless codes phones are really slow more than often there is no service they over charge please check your billing statement they can't help you after you buy the phones but are glad to take your money..... Please if you can avoid getting Boost Mobile please do so...

I have been trying to get my phone unlocked since June 20. I have called every day and I keep getting the run around. I am leaving the US for 2 weeks tomorrow morning and I need this to get done. The customer service people say there is nothing they can do. VERY frustrating.

I ported my phone number i had had for 2 years over to boost on may28th. My phone was stolen on june 4th. I called boost reported it only to find out my number had been changed and the name on my account. It took a week of phone calls to finally prove it was my account not the thiefs. Then i finally get to file with insurance on that fri i get my new phone monday and it takes 3 days and at least 20 escalated calls to get it activated. The thief after boost supposedly secured my account had reactivated the stolen phone but it was activated with the number the thief changed it to. I have waited on the higher ups to call for over a week. I was promised they would get my old number back and credit myaccount for the lost service time... I keep calling back every few days talking to supervisers that promise the same 2 things and to be promised a return call that never comes.
I am extremely dissatisfied with my customer service and the lack of security with boost.

I rate you 1 because of NayShell Sly
Fix it 412.618.7460

After being a loyal customer for 7 years boost would rather lose me than replace a defective phone that i bought new and have had nothing but problems with since i bought it. ( i have only had it 10 days) its a shame that boost could give a shit about their customers if they did they would make it right..

Boost are thieves... told refund takes 3 days. Called back in 3 days just to hear 7 to 10 days. It's funny they can't wait to take your money but won't give it back.. planning to sue... every dollar counts especially after a tornado tears up everything else you have...
Anyone company is better than BOOST...

I paid twice last month for same phone number and i still getting billed for this month i was never givin my account number only my pin and services is really bad how do i do that its on my texts and on my wells fargo app on my phone please give $50 dollars back or put to the bill for June of this year

I ported a number to a phone I sent to PR to my mom and it was working with the temp number fine when I ported number now it does not ring and only goes to voicemail. I have been calling and calling Boost CS since 10 am 5/31 and still calling today. They have trouble shooted the phone in PR twice and still the same problem. They have programmed reset and provide the *720 to stop forwarding calls. Nothing works. I have spent time and money to buy the phone placed on a plan and ship to my mom since you cannot buy a phone without a plan and send it. I need corporate to call me directly at 3524551138.

I called few days to make a complaint against a store owner in banning ca.i talked to a representative and he said I'd be hearing back from you guys in few days..I still have not heard back.i was calling to complain about a raciest foul mouth owner of a boost Mobile store here in banning Ca.

My name is Christine arce. 951-437-9346

I wanted to add a family plan. I was told I could do this but I would have to up my plan to the $50 plan and get rid of the 14 day late pay agreement I had. I called Boost Sunday, April 19, 2019. I was told at that time it would take approximately 24 to 48 hours. I would get a text letting me know the agreement had been deleted from my account. On the evening of the next day I received a text stating this process would take 3-5 days. I called Boost the next day 5/21. The gentleman I spoke with told me that the department that handles that issue does not work on Sundays so they didn't get the notice until 9:00pm that previous night and it will take another 24 hours. He said the next evening (5/22), I would be getting a text letting me know everything is completed. To date Thursday 5/23, 6:56pm I am still waiting for that text. If your employees don't know for sure how long it takes to complete a specific transaction then they should say so or find out from the person at Boost Mobile that does know. I have been a Boost customer for a while now and pay my bill faithfully monthly. It's not upsetting it's taking so long, had I been told it would take this long. But when I'm told two different timelines and neither comes to fruition. That is upsetting. I am at the point where I am very seriously thinking about going to another mobile dealer where what they communicate to me is binding. Waiting almost a week now when I was told it would be handled in 24-48 is unacceptable!!!!!!!!!

I have been with Boost Mobile for years. And i have been going through it with them. I have been paying my family plan for 2 phone the past 3 months. I ha e had to send 2 phones back to Motorola. While paying my bill and having no phone because i have to keep sending them back. Boost has not offered to credit my account or anything. Someone needs to make this right with me. I am an oustanding customer. If something isn't done. I WILL WHICH PROVIDERS. I have been on tbehe phone for 5 hrs between Boost Customer Service and Motorola. Please make this right.
Sincerely, Sheena Billingsley

Boost mobile postpaid payments IMPORTANT INFORMATION ABOUT OPENING AN ACCOUNT TO HELP THE GOVERNMENT FIGHT THE FUNDING OF TERRORISM Square cash applications and Apple members Sprint logos SIM cards We have not received New SIM cards ordered by carrier Boost mobile for service in the names of Isaac Williams Jr. Phone number 504-710-2164 and Wife Trina Daniels Williams phone number 504-223-2468 mailed to POBox 58304 New Orleans, Louisiana 70158 and physical address and Drivers license address 5013 Antioch St. Marrero, Louisiana 70072 send now by May , 13,2019

I am very disappointed with boost mobile services I called them to make sure that my services worked internationally before leaving the country I called to make sure it was set and I was told by the agent that she has put it internationally and applied a credit of 5 dollars on my account she did this on her own as I was calling to add services and if i needed to pay I would of but instead she told me am all set and it was a lie I would appreciate it if she would of been honest with me to say that there where no services in my country but instead I was left stranded in a nother side of the world that I did not know I was lost for hours and unable to get a hold of anybody thanks to her but I been with them for a while now for them to have treated me this way, will be looking for another carrier.

I was rushed off the phone, given misinformation about duration of service, and would not transfer me to a supervisor. I was told that even if I paid on June 3rd and my due date previously was the 26th I would have to pay on June 26th. My service was turned off on the 27th but I paid for the service on the 28th. I have my bank statement.

I was repeatedly lied too about the information in my account. I was told by an agent that they could not see pass 90 days of activity. I looked online on your website and saw they could see pass 6 months. I will send the recording of telephone to you via email once I get a response. I will also be sending a letter.

Cell Fun Store # 282 Concord Mall Wilmington Delaware Phone # 302-478-2871 sold us two HTE phones that we found to be discontinued two (2) years ago. And charged us 20$ each for the clear plastic glass protector. I am very displeased with the fact I was offered two discontinued cell phones HTE N9560 model and it sucks!! So don't trust these rip off clowns at the Concord Mall in Delaware!

Bought a brand new phone ain't even had it a week and the screen went blank my son tried to take it up to the Boost store to have it fixed and they told him they couldn't do nothing until after we pay our next bill sorry I will not be paying no bill and I will never go through y'all again

I went to buy a new phone about a month ago at the 2601 independence avenue kansas city missouri location. The lady added insurance without asking me or me wanting it. I went back to the store to get it taken off because i did not want it nor could afford jt and she explained i just had to call at the time of my next bill. I told her i did not have a car so if my phone service was going to be shut off due to me having tbe money for my bill and not the insurance then it was going to be a huge inconvenience. She said she took the insurance off and then my bill was due a few days ago and my phone service was off foe the past two days due to the fact i didnt have enough to pay for the insurance i never signed up for and that they failed to take off after i asked them too. I finally had to have a friend pay it after my phone being off for the past two days due to them adding on something i never agreed too. I never signed, agreed or wanted insurance and this lady has caused me to go without a phone for the past two days due to her charging me for services i never wanted. Strongly considering changing my phone service after all this. When i called her up at the store she had a attitude with me. I have been with boost for years and this is unacceptable.

Hi, im highly upset that the boost Mobile customer care representative didn't make me aware at the time I added money that they were having a enhancement problem in the area... I've been calling going on two weeks straight regarding my account and No1 has been able to give me answer nor an estimated time of how long this problem is going to exist, if I had been made aware of of the problem I could've took my service somewhere else because I work off my phone's internet and since this problem I haven't been able to do anything but answer my phone and text.... Than u all have these rude customer service reps answering the phone and u can barley make out what their saying... Now today 4/20 i was told by a representative I could use the 3g network well that's not working neither and it's starting to become a problem.... Boost Mobile is not a good company and I would never recommend your service to anyone because boost doesn't care about their customers all they want is money ... The rep wouldn't even give me her name @11:38 am today nor her I'd number to make a complaint but she did say I can add money lol it's all about money with boost and the service is piss poor and I would never recommend anyone for boost Service a complete rip off... I shouldn't of had to call you all about my internet not working when they had me on the phone switching my phones that should've been the first thing u all told me instead of taking my money and not reimbursing me fa my services.... I shouldn't have to keep adding money ... Than y'all told me u would credit the account back nothing has been credited back but y'all are consistently asking for my money to cover my service.... Never again you'll are a rip off and false advertising

I was in your store this morning with my grandson. Your employee was taking care of someone else when we got there. So we waited. Then another person came into pay her bill. Another man came in after that. He took care of him. The man he was working with left. So I figured we would be taken care of. But we were not. I was not very happy. I said to your employee all I did was come in here to get an answer to a question. Your employee told me to leave his store.....which I did. His attitude was lousy. I told him I was going to call corporate and left. This is what I am doing now. He was an Asian man between 20 to 30. I will not come into that store again. I will tell everyone I know about your rude employees. Thank you 1738 Sycamore Road, DeKalb, Illinois 60115 is the addrerss of your store..

i went in to one of your boost mobile store at CrossCreek Mall and purchases a phone that didnt work properly Triangle wireless -910-860-0044
on4/9/2019 and i returned the phone the next day)Harold Dawson was the Manager who I spoke to and bought the phone from. i explained to
I was not happy with the performance and the phone had a terrible speaker phone problem when i tried to use it so I just wanted another phone
but not a LG K-30 I said let me get a SAMSUNG PHONE cause that what I had before so he pulled out the Samsung Refined 7 and I was gong to
get one until he said I had to pay a restocking fee of 67 dollars and another activation fee for the phone and I didnt understand why i had to pay
another 25dollar reactivation fee to turn that phone on too. I explain to Harold I'm not paying the difference between the LG-k30 and Samsung
Refined 7 which was 30 dollars and pay another activation fee for a phone that didnt work properly.So i asked him to just refund the phone and give me back my money cause I was not to pay both. So he said he would but Harold said he needed my old phone to put the service back on it. So i had to go home and get that phone So I did but what happened next was a surprise to me when I returned about 15 minutes later was a surprise to me. Harold took my old phone returned service back to that phone kept my 25 dollar activation fee and said the balance of the money would be returned to my credit card which he gave me no receipt to that affect. Harold gave me a copy of him returning the phone and
kepting the activation fee which Harold never explained to me before I purchased the phone. Harold said the terms for buying the phone was on
the receipt he returned the phone to me. I then explained if I knew that If i had a problem with this phone I purchased and that you would
keep the 25 dollar activation fee I would have never purchased this phone here. i asked for the owners name of the company so I could file a complaint with customer service for Boost Mobile, Harold refused to give me that information and asked that I come in the morning so He can talk
to me regarding the matter. I will be going in this morning to see him. if he still refuses to refund my money I will be addressing this matter with the attorney general office in North Carolina and in the state of California regarding this matter. i have also contacted Boost Mobile as well regarding my experience with this matter at your 800 number (where I Talked to Jesse then to her supervisor Ben who too didnt help me to resolve this matter. if I knew this is how I was going to be treated when I had a problem I would have never choose Boost Mobile as my phone
service provider. Ben also refused to give me any corporate information at all to assist me in this matter. very poor service with Boost Mobile.I
am so disappointed).My email address is andersonkerry390@gmail. I can be reached at 910-797-5254 this is my mother's number Sylvia Anderson.)

I am a new boost mobil customer.There is little to none service in the area I live in.Every area of the house , the yard , in front ofhouse.Even until I pull off the street.I went to boost mobil and they showed me the map that covers the service.There is hardly to no service.532 Rockmill Crt Lawrenceville Georgia.The other family members got boost mobil as well as the kids.The oldest is a teenager.What is boost doing to correct this.?Why we have to not have service.We dont have money to switch because we got to buy a phone pay a connection fee and the firzt month service.This is not fair...My phone is a Stylo 4
Name:Victoria E Riley

I payed my bill and my phone off and i can't get in touch with anyone to restore my service. Why

My internet on my phone is dropping constantly. It has always worked fine for the past year or more and now all of a sudden its crap for the past two weeks. Everytime I'm online I lose internet connection. After I paid for a larger plan with more hotspot gigs it seems like my Internet has been slowed down. Its a shame because I really was enjoying the good service. 8 guess I have to shop for a new provider now.

They take advantage of people on disability and stole my money and are very nonchalant about the fact of refunding me my money! Took double payment from my government card! And could care less That I'm on fixed income and could be evicted! If it happens a lawsuit will be coming yout way for stealing from me! If I can battle cancer I'm surely nor scared of YOU!

The service is beyond HORRIBLE!! I had the family plan 4 for 100 so I wanted to cut off 2 of my phone and the non English speaking representatives suggested 2 for 50 unlimited everything...not only did he lie to me but the service was worse and there was NO DATA!!!??? I called numerous supervisors and managers and whomever pretended to be in charge and they did not honor what was said to me...who in this freaking planet would pay 50.00 for 3 lousy gb??? I am leaving g this thieving garbage company!!! THIS COM POO ANY IS FULL OF SHIT!!! ITA A FUCKI G WONDER YOU GUYS STAY IN BUSINESS!!!

One star is generous, this was the worst experience I have ever encountered. I bought a cell phone case on Sunday (02/10/2019) I paid the clerk $25.00 for the case. on Monday the belt clasp broke when I took it off. I tried to return this item to the place where I bought it and the manager told me it was my problem. I wanted my money back for the defective merchandise the store owner would not honor.

I have been a boost customer for 11years,I have had one of the worst treated visits to your store in Gaffney S.C I have ever had in my life.I went into the boost store on Feb 1and pay my bill and updated my service,I have no phone service and I have 2boost mobile phone and activated.but the girls in the store kept turning off their computer while setting up my phone and now they seem to not have any proof of my payment or anything.Feb 1pay my bill and updated,on Feb 2they made me purchase a New phone activated it and I still have no service,poor service poor attitudes and all way around no help from any one at boost mobile.Brenda bolin

I and my kids were so badly treated by one of your staff today at the branch along Briarforest by Kirkwood. Would love for this to be looked into as soon as possible.
Thanks
Nikky.

Yesterday i paid 20 rp my account 9795254224 at exactly 9 pm at store on 1960 itsnow after midnight not added and my service will b interrupted

I have been experiencing a repeating text issue for over three months. Boost intialy covered my phone bill because of the issue and the amount of time that I had been experiencing the issue. Now I am still going through the issue and Boost refuses to acknowledge that they expect me to pay for sub standard service for as long as this issue has been going on with my phone

I filed a complaint last wk bout phone dont working been going on 4 about 2 wks very dissatisfied with your service wouldn't advice your service to anyone

I switched to your company 4 months ago within 2 months the phone I got broke went to multiple stores was told to contact samsung so i did which they told me to contact Boost so got the back and forth game so had to go buy a new phone cause neither company would help me I so regret switching to this company. My husband has the same phone i had and have been to multiple store and not one person at the store can help him with his phone either.We have call your customer service and just keep getting someone who cant speak English and when asked to speak to someone in the United States was informed all they can due is notate my account but in return still NO ONE HAS YET TO DO ANYTHING FOR ME ON MY BROKEN PHONE OR HELP MY HUSBAND WITH HIS PHONE. THIS IS THE WORST COMPANY EVER. I WOULD NEVER REFER ANYONE I KNOW TO THIS COMPANY.

Been trying to get a phone activated for over a week. payed activation fee and 1st month and still nothing. now they told me my phone was reported lost or stolen. I have checked this phone on several sites and phone is not stolen. it is clean and I have tested with another carriers sim and phone works fine. i have had my account closed and upset that I lost over $100.00. hope to hear back fromboost. customer service was a joke for a little over a week they could not get it so now it's stolen.
Thanks for your time. Gordon Ward

Was told my phone would be unlocked in 48 hrs even with the phone having two months left of not using it a year and called back had to wait another day called again same thing! Was told but the billionth sup that I never spoke to a sup it was a rep pretending?? And that it wasn’t his problem I have to deal with it and hung up on me!!!! He was extremely rude!!!! I was sold a phone that was suppose to work in my area and didn’t when I brought home so what I get lied to over and over and now I’m stuck with a paperweight?

Having a refurbished phone that starts acting up on the 32nd day and boost won't do anything for you then to go in to the boost store to purchase an new phone finding out that the refurbished phone has to be on line 120 days to buy a new phone at the lower price which was 149.99 now was going to cost us 199.99 and to top off this you becharge a fee to activate a phone that the customer can do them selves or you won't sell the phone boost Mobile you are ridiculous and I am going to take my three line and get better service elsewhere I understand why boost is like they are because your affiliated why Sprint the worst then boost followed by T mobile.

I had recently closed my account with Boost Mobile after over 10 years of service and I simply had asked for my $15 that I paid in my account to be refunded to my credit card and once again Boost Mobile has proved to me that the Customer is not right and that it is okay for Boost Mobile to steal your money. They said at Boost Mobile corporate office that it was since I had cancel my account that I'm not eligible to refund from my cash onto my credit card and that I should talk to my bank and have them process this $15 through them which they don't understand that this was an overpayment from the month before and that I had a $50 so the banks not going to refund put in a request for a refund for $15 and it be accepted and last I had offered to have a store credit done or a gift card and that was also denied by Boost Mobile so just be a just be aware as the consumer that Boost Mobile including their coverage and the customer service is a half of star.

Thanks

Rich S.
North Carolina

I have so many but ill just talk about this one .call boost to ask a question about my boost up .and got told 2 different stories about why my line was not eligible for one ..as i have had boost for 3 yeays and i have 3 acc with boost.. the other 2 lines have boost up but they said my line wasa new line and after about a hr of them telling me every excuse in the world i was sick of trying to make out what they were saying ...so i asked to talk to a supervisor and that was a joke as well!!!! So i give up on that issue and ask about anothe one i can not text or call one of my kids phone and its been like that for so long now ..and the survivor said that she saw were i had called in back in oct about the same issue wow she was on the ball not ..and i said yes and yall still cant fix it she said that i had not followed up on it like it was my falt i said well yall could not fix the problem back in oct and i was on the fhone for 3 hts that day ..so she said if i wasn't willing to go thu the steps to fix my phone they would not do anything ..and again i said i am paying for a service i cant use and all she kept saying if i was not willing !!!! I said ur rigt in not willing ti spend another 3 hrs on the phome getting transfer fron one person to another one with no results. .siad well if not willing at this point i was beyond mad !! And i said ok i want to make a complanit and ask her how i did that on line and she said i couldn't i would have to go thu her to make my complaint on her ..i said i cant do it any other way she said no ..what a liar almost 4 years with boost and this the way i get treated what a joke .definitely wont a boos customer much longer !!! Thanks for making all my fault. ..

I am Deena Herrmann my phone number 469-344-1997 email address deenaking1970@gmail.com.
I signed up for new service November 18, 2018. Ever since then I have had to spend more than enough time troubleshooting and on the phone calling boost SUPPORT, sometimes it could be More than 7 times a day. Enough times of being exhausted. My data would be either not working or slow. It was impossible to take care of my bills. I have been very disappointed in the service because of positive and how great the service was. It has been an ongoing problem for me and not a great experience. I want to give boost Mobile a chance. The Customer support were more than willing to help and they were very understanding and very professional. Great team! I am however very pleased with the reps how they went above and beyond to fix the problem. Very accommodating. MY payment was adjusted for the trouble I have been experiencing and I appreciate that. . I had a NEW SIM card mailed to me with no cost for me, thank you. However I am still having issues with my data. I am very flabbergasted and more disappointed. Thinking that this was the end of the data problems. I really am thinking about not staying with boost Mobile after my data expires. What can be done for me as a new customer to keep me as a customer. Because I have exhausted everything I possibly can do to resolve this matter. Anything?

Deena HERRMANN
469-344-1997
deenaking1970@gmail.com

I am writing to complain about service I received at the Boost Mobile store located at 192 Main Street Danbury CT. I went to this store asking for help with my son's phone.203-586-8820 his name is Dylan Fluman birthdate 8-5-88. I informed the person working that I knew nothing about electronics and brought the box the phone came in it is a Samsung J700 Galaxy J7. I asked him if he could help me purchase the right case for it. He took the case out of the package he seemed like he was having a hard time but he put it on the phone and I purchased it. It turns out it was a case for a Samsung J7 refine. When I got home I realized it was a case for a Samsung J7 refine. When I got home I realized he broke the phone by forcing it in the case. When I went back to the store to ask for a refund they said no refunds. This is so wrong. I asked for help they gave me the wrong case which caused the phone to break. Now no one wants to know anything. What a way to run a business. Boost Mobile needs to replace the phone with the correct case. I will be looking forward to hearing from you.
Connie Fluman

I had 817 300 1566 removed from my family plan recently and spent 20 or more min. last night on phone with your customer service and she would not answer not one single question I am concerned cause 8173001566 keeps sending me text like this
She looked it up and said you transfered me to a twin account and was active and this (1/2) I already told you .... whatever u wanna think.. I'll say it one more time and one last time she told me you put me on a twin plan and it was already taken care of I ask her this Call 611 and cancel all your extras I'm getting laid off very soon really scared I have a lot of responsibilities over 3000 per month o half to cut down I'm canceling my serious radio to and my onstage and my online office I just wanted her to be fair with me we are not even togeather and I spend 1000's on her and just wanted her to be fair with me she keeps figuring out ways to get more money from me I was trying to confirm with your customer service last night and she apparantly has taken to 8173001566 and was very very rude and told me nothing I just wanted to co firm that I'm didnt put 8173001566 on a separate plan cause 8173001566 keeps texting me that o did and that yall even said so I just wanted to be sure these things can get very confusing when you have 2 parties calling in the rep should have taken care of me the primary account holder first but did not she said she would call me back and did not she was very short with me and put me on hold several times and never even made sure I understood I was going to be placed on hold I have never been treated like that in my life from a company providing a service I thin kn you need to look into this and get back with me I am definitely considering At&T me I am 361 228 5976. Pin 8610 I have been paying for this account long before it was ever put in my name she may have told you stories of me abusing her or her having cancer none of which are true but it is irrelevant to the way I was treated on two separate phone calls yesterday I just wanted to know there wasn't a mistake made and I was responsible for a new account with you that is what she was telling me repeatedly and I got no answers. Why wasn't I informed on what business was taking place on my account?

Boost Mobile I signed up for auto-pay you two guys took out money of my account but my bill is still not paid on my Boost Mobile account it says I looked online to check out what was going on then my banking information told me in fact there was two payment sticking out of my account which leaves me a zero balance you guys say that I have not made a payment to you guys I don't understand what's going on where is the money that I spent with you guys and why is my phone bill not being paid or you just collecting my money and not putting it on to my phone account in fact I will switch carriers if so Dorothy Russell referred me to boost before she had switched to AT&T

I have a plan that includes Todo Mexico
calling with Boost..no charge for calling to and from Mexico with roaming. I changed phones keeping the same plan. While calling Mexico I was notified that I was out of funds. Boost forgot
to reinstate my roaming in Todo Mexuco calling even though I had prepaid for the plan,( automatic payments) and instead withdrew funds from deposited money I had on deposit in my Boost bank for other international calling. Boost refused to reinstate the money the withdrew from my deposited bank funds with Boost and charged me for the calls , but rehooked up the roaming feature that they mistakenly
did not activate when programing my new phone. My plan never changed
the whole time only the phone. Boost
would not admit it was their mistake
and by virtue of the fact charged me
all along for the Todo Mexico calling with roaming, even though they forgot to activate the roaming on the new phone and then charged again out of deposited monies in a Boost bank.
Boost would not admit their mistake and charged me twice for the calls
to Mexico, once under the plan I had already paid for and again toik the money for the same calls out of my bank. I call this outright fraud, theft,
cramming, or slamming. No..I would
not recomnend Boost based upon
their horrendously lousey customer
service and their propensity for theft.

I bought a phone with boost, payed outright and was told it was unlocked. Tried to switch providers and was told it was locked. Called boost, who told it was locked and would be for a year. Tried to make a complaint, had to fight with the attendant to actually transfer me to someone to make a complaint. Manager told me that she would send a message to the store but that was it and that they may or may not answer. Was told by the manager that she’s not doing anything else for me. That’s it.

My phone is damaged bc of getting wet in the rain it cuts off in the middle of conversations sometimes it sometimes does not even ring and I get denied when I filed a claim I thought that's why i py extra every month I may switch my service

Actually I would give a rating of zero if given that option. To explain , I filed an insurance claim on my phone and had to wait 4 days before receiving the phone only to get it and the sims card was missing . I went to your local store at 6290 University Drive I-2 Huntsville, AL 35806 (256) 429-9464 and the guy ( whom claimed to be the manager) at the store said that he would try to get it going but if not we would have to buy a sims card. I asked why do we have to purchase the sims card when it was an insurance claim and was suppose to be provided with the phone and was not our fault they did not do their job accurately. He then got an attitude and started making smart remarks . He said if I did not want to pay and did not like his attitude we could take our phone and leave. My fiancee then ask for corporate number and his name he refused to give her the information and made more smart remarks to her. I then stated I did not like the way he was talking to her and he proceeded to call her a BITCH. We took our phone and proceeded to leave the store and the guy followed us out of the store still making harassing remarks and taking pictures of our car. If this is the type of service Boost provides I will take my business else where and inform everyone I know what kind of company Boost is . I am still not completely convinced that I will not sue Your so called manager and company for harassment and slander and verbal assault. This manager was very unprofessional and should not be in customer service and should be terminated. Furthermore , upon getting home I called customer service and was told I would have to wait another 2 to 5 days for a sims card. UNACCEPTABLE. I am paying for phone service and can not even use my phone. No one even offered any kind of convenience or credit or anything. So if you hear from my attorney do not be surprised. I am seriously even thinking of contacting the local news network and making this public knowledge for all innocent people who do not have the guts to stand up against companies like yours. And anyone considering doing business with your company. And by the way my number is 256-604-1549 if you feel the need to look at my account and verify my insurance claim. Not that I think you will or even care.