Contact FedEx Corporate

(305) 301-4083
Huanghailin2001@yahoo.com
Transaction NO: 940388764181
Tracking No: 271111994809
I shipped an iPad from Miami to Boston on the afternoon of February 18th via overnight service for $165.94 at the FedEx Office Print & Ship Center located at 8603 S Dixie Highway, Suite 103, Pinecrest, FL 33156. The expected delivery date was February 20th, 2024. However, on February 20th, we received an email from FedEx stating, “Hi, Your package is delayed. It is scheduled to arrive on Wednesday 02/21/2024.” Then, on February 22nd, we received another message from FedEx stating, “Hi, Your package is delayed. It is scheduled to arrive on Thu 02/22/2024.” The emails did not provide reasons for the double delay and failure to deliver on time. The recipient was scheduled to leave the country on the night of February 21st. Consequently, I had to visit the FedEx center to inquire. The agent checked their system but directed me to call customer service myself. Unfortunately, the representative I spoke to was unhelpful and unfriendly. He claimed the delay was due to the receptionist refusing to accept the package because the shipping agent at the center had entered the recipient’s last name incorrectly (despite providing written instructions). When I questioned why the delivery driver didn't contact me (I had included my cellphone number on the shipping label) to resolve the issue or provide updates, he stated they do not typically do so. Instead, they simply announce delays and repeat the process the following day. He assured me they would attempt delivery again but refused to disclose a specific time or commit to informing me of any further issues. When I requested his name and identification, he reluctantly provided his first name as Xavier (Phonetic) but refused to disclose his last name or work ID number. I then escalated the matter to the location manager, who pledged to attempt redelivery before 5 p.m. that day but declined to provide a precise time or promise notification in the event of a repeat delay. When I asked about oversight from government agencies, he stated that FedEx is a private enterprise not subject to government regulation. I paid $166 to ship a 2.4 lb. package overnight from Miami to Boston, yet FedEx neglected to provide adequate communication when delivery complications arose. Ultimately, the package was delivered in the afternoon of February 21st, nearly 24 hours after the expected delivery time, constituting three overnight shipping periods. The recipient was inconvenienced, waiting in the hotel lobby for the delivery.
I request at least a refund of my shipping charges.
I called today on 2/27/2022. The representative of FedEx refused to refund the shipping fee and refused my request to talk to his supervisor.
FedEx has the worst customer experience and service I have ever had.

fedex hub in southbend indiana never ever delivers my packages on time and I'm only an hour away. my last package has been there for 4 weekdays and it's medical. called customer support they say so sorry we will call you back with update within 24 hours. guess what no call. called again and they say so sorry. pandemic is making them very busy. I say good you are making more money buy more trucks and hire more drivers. I don't feel like I matter at all. I could choose to pick it up at there facility but refuse they got paid to deliver it

Package wasn't delivered

I am a disabled Army veteran. I had a phone shipped to me from my provider. They sent it by way of FedEx. The driver made an attempt to deliver this package on Saturday September 18. He never made another attempt to deliver my package after that date. However he made a note each day the a delivery attempt had been made. He had not, I have been sitting here each day waiting by my door for my package. This is Thursday the 23rd now and I do not have my phone. I have spoken with customer service several times and each time they assured me that I would get my package and that they had communicated with the hub about my package. If they had done that I would have had my package in my hand now. They insinuated that I was lying about being here to receive the package. They said at this point I would have to drive close 50 miles to the FedEx hub to pick up my package because the driver had made so many attempts to deliver. The driver only made one attempt and that was on Saturday. This is the second time FedEx has caused an issue for me. I
I will never spend one dime with FedEx again and if I am doing business with any company that uses FedEx as their shipping company I will stop doing business with them as well.
The last incident with FedEx cost me well over 100 dollars because the package was delivered to a wrong address but because it was marked delivered the company refused to reimburse me. Even though your company acknowledged to me the mistake they would not change the delivered status of the package. I'm FedUp with FedEx!!! I will make sure to tell anyone and everyone my bad experiences, there are plenty of other shipping company's out there and most others to a fine job and offer genuine customer care, unlike FedEx.

I order from Chewy instead of grocery shopping because I am older, live alone and have a difficult time dragging kitty litter from my driveway, up a flight of steps and another 50 feet to my door. Received 3 boxes today, averaging over 40 pounds each. Though, according to tracking info, they were LEFT AT MY DOOR, the truth is that they were just dumped in the driveway, leaving me to struggle with each box. It's difficult enough, when left at the door and I plop, plop into the house. I have no idea how I'm going to struggle with this dilemma, especially on a 90 degree day!! I suspect when a driver is hired, they are aware of the duties. If an employee isn't doing the job to par or scamming his way through, perhaps someone might want to look into that:(( Also contacted Chewy and asked them to file a complaint. Old woman is NOT HAPPY.

I live in a rural area and work part time in a small town. I placed a vaccine order (in the thousands of $), the driver left my packages at the office in town where I work, but I was not at work that day. Two of the three packages were items that needed to be refrigerated. He did not have the courtesy to call me and get permission to leave my packages there. He should have delivered them to my door, isn't Fed Ex getting paid to do so?
If I receive a package that does not need immediate attention, I do not mind if he leaves them there, but he never does check with me on this.
UPS has much better service! Just saying :(

FedEx 1/16/2020 delivered birthday package to my garage door which if I or wife drive out could have ran over and damaged plus wife only saw after leaving for church at 6:30pm why was the delivery not at my front door nothing blocking the door was the last of package carrier for us post office in the 1969 in the Los Angeles ,calif.area 34 yrs.never left package at garage door and do you not instruct drivers to knock or ring door bell

I have to say I am really disappointed in Fed-X customer service, In the past 2 weeks I have emailed Fed-X twice and called 3 times, asking for help with my Fed-X account, I was even given a case # 48178716 that has done absolutely nothing for me, each of the 3 calls I made I was told that a Fed-X account rep would contact me within 24 hours which has never happened.

Signed;
Frustrated Customer

The first time I sent a computer to canada and the computer was completely destroyed behind recognition. it got destroyed during shipment and I lost it, I never heard anything from FEDEX. On June 28th 2019, I shipped a box to Haiti that was supposed to be received on July 5th. When I tracked the shipment, it said that it's in transit and until now, it remained in transit. All I'm getting is lies on top of lies and they even go so far to say that they are trying to locate the receiver. When the box was never left Florida, now it took me 2 months to make the box and I spent over $ 500 to buy the stuff including birthday gifts for a little girl that will celebrate her birthday on this coming wednesday and she is expecting to wear one of the dress that I sent her for her birthday. This is a heart broken to be so careless like that. I paid $ 463.87 to ship the box, I need a thorough investigation on whoever is responssible or take my stuff. And I'm exepecting to get full refund of the money I spent and the shipping money back as soon as possible so I can prepare another box for them over there. You have to understand, when one sends something over there it's like God sent. We all watch TV and know what's going on over there, and this is very sad that one can't even count on FEDEX for shipment one of the best so called shipping company in the world. And I will also take opportunity to ask for compensation for the computer also.

Adna Jean

TOTAL INCOMPETENT FRONT LINE STAFF WHO SHOULD BE FLIPPING BURGERS, WASHING OUT TOILETS ETC, ETC, THAN DEALING WITH CUSTOMERS WHO ARE UNABLE TO OPEN A ACCOUNT DUE A PISS POOR ONLINE ACCOUNT OPENING SYSTEM.

WTF ! IF THIS IS HOW FED EX DEALS WITH NEW CUSTOMER ACCOUNTS, IT SURE DOES NOT PROVIDE ANY CONFIDENCE IN THEM PROVIDING A COMPETENT LOGISTICAL DELIVERY SERVICE, AH ! WAIT THAT MOVIE WILSO MUST OF BEEN SO NEEDED PROPAGANDA FOR PISS POOR CUSTOMER SERVICE FOR HANDLING NEW ACCOUNTS !

i had 2 shipments that were supposed to be delivered to my home but were misdelivered to some other location. the tracking numbers are 9611913060686071678649 and 788144935204. i got a message that they were left at my front door at 10:27 this morning but they were not here so i called your local office in Grimes iowa and told them about the misdelivery and that i wanted them retrieved and brought to the correct address and i wanted a phone call back when they had my items. i didnt get the items and i never recieved a phone call.this is horrible service and has happened to me before a few months ago. your service to the Waukee iowa area is beyond terrible and i will never use your service for home delivery or shipping again. David Brcka

You fucking suck!

I was parked at Hook Line and Sinker On Hwy 12 In Rogers Arkansas this morning. As I was leaving to get into my car a Fed Ex driver pulled up behind me and blocked me from leaving. He could have pulled up 10 feet further and I would have been able to get out. I think he was stopping so he would be close to the front door. I let him know he had blocked me in. He proceeded to deliver his packages and made a second trip into the store. I took pictures of his truck and he informed me of the number to call. I told him he did not have to block me in. He said that he was sorry that he interrupted my leisure time. I thought tis was rude and not necessary. His license number is B270775.(DOT 265752.

Ordered parts from Lowes... They shipped it FedEx... Paid $30.00 for next day delivery of a 12# box... On the day it should have been delivered, I received an e-mail saying, "Customer Not Available or Business Closed"... This package was to be delivered to my parents' house... I spoke to a FedEx rep. who canceled the delivery, and even give me a confirmation # for the cancellation... I go out and purchase the items needed, that were to be shipped to my parents' address in another state... Two days later FedEx delivers the package, anyway...

So, now I have a box full of parts that are no use to me, and I have to get them back to lowes for a refund...

1st Call FedEx: They tell me that the package was already on the truck, so they couldn't stop delivery... Then why did I talk to their rep. and get a confirmation # to cancel the delivery??? So, this lady tells me, I have to contact Lowes to get them to schedule a pickup, and return by FedEx...

2nd Call Lowes: The lady is very helpful... After I tell her about how FedEx has lied about delivery, cancellation, and then delivery after cancellation, she calls FedEx and puts me on a 3 way call with them... The FedEx lady sounds like an oriental version of Minny Mouse, and I can't understand half of what she says... However, she did schedule a pickup... Fortunately, Lowes puts a return label in all their packages shipped from stores... So, I don't have to get jerked around by FedEx to get a label...

This entire situation could have been avoided had FedEx been honest about their delivery... There were 4 people at my parents' house on the day the package should have been delivered... So, the driver either lied, or their automated system lied for them... Two of them were outside working on the day they stated they could not make delivery... Had they told me they could deliver the package 2 days later, that too would have been fine... However, they communicated to me that it would not be delivered until 3 days later before 8:00 p.m.... That's why I went out to the local hardware on Monday, and purchased a replacement order...

The lady at Lowes is the one who put forth the effort to resolve this issue, that was created by FedEx...

I walked into one of your stores in crestwood Illinois on cal sag rd and wanted to ship a package that iv'e been shipping the same way for 12 years with FedEx and sometimes ups but once in a while your store employees suggest to ship it in different box but i explain to them that's how we get these packages and we ship them the same way. when we order products from staples and office depot we get them the same way in these boxes, so i don't understand these managers trying to strong arm people into buying more boxes. but on 06/12/2019 at 1pm there was a specific manager that insisted on me taking my merchandise out and purchase another box for about five dollars so they can be shipped. i pleaded with this lady that iv'e been doing this for 12 years and we've been shipping the same way she flat out refused and walked away towards the back. then i took my package and went to another fed ex location and they took my package no questions asked. so for me and my company that's been using FedEx for over twelve years will be doing business elsewhere thanks to your manager Donna. as long as she works in that store i will not be using FedEx i will use UPS because i have accounts with them also FedEx managers are chasing away your client's that send volume because they don't recognize the importance of treating customers with respect. when it clearly looks like she is just trying to up-sell for the store and insisting on changing brand new boxes from customers just to sell more boxes for the store. so i hope FedEx reprimands and fully trains this manager on customer relations.

Package was not delivered shown as delivered packaged at tracking the package and no one to claim it. Two days in a roll.Our business open 8-5 and there was no delivery .This also happened to us before about one month ago.The package contain repaired hard drive to run our business.We called several times. No one seem to be helpful.We have to go and pick it up from the main delivery location of which is 25 miles away. Fed-ex drivers must not be getting paid enough to show some respect to their job and others.

I have called 5 or 6 times regarding this problem. Someone calls me and says it will be resolved and it has not been. There are 3 houses on this road off 136w in Henderson, KY . The fed ex driver insists on leaving our packages at the first house we live in the last house. I have called and called. In Jan of 2019 I received a call from a fed ex driver named Bill. He said he was afraid to deliver my package to my house afraid he would get stuck. We have a double car concrete drive way with a turn around to the side. We have a super duty truck and a 33' camper we drive out of there. I am 67yrs old and drive from there everyday to work. I assured him he would not get stuck and asked him not to deliver my package to the first house. He said he would either leave it there or he would take it back to the station. Now 6 months later he continues to leave my packages at this house after I have called numerous times to report this. All of these houses have numbers on them and he would have to almost walk past the number on the first house to leave package and it is clearly not our house. We leave at 5144 he leaves it at 5160. What do I need to do to stop this. I have thought about placing a large sign on the first house saying "Fed ex this is not the right house" I will gladly meet him and drive back showing him there are no turns or curves to our house jeez what does a person have to do to get packages delivered. No other delivery company has this problem they bring to the house and leave on the front porch. Once the Fed ex driver left my package on the rail of the deck 10 steps and there is a covered front porch which is visible from the drive way. I simply do not understand. I am still working if I don't do my job right I will get written up and possibly fired. Please someone help me understand.

Firstly, your online complaint page does not work at all. After imputting all the information it said tracking # was not correct even though I copied it from email tracking info.
Secondly, the driver walked past the house's PROTECTED ENTRANCE (where every other package ever delived by anyone was placed) and carried it an additional 100feet to place it on an UNPROTECTED LANDING that was exposed to severe rain that soaked the box and the ELECTRONIC device inside. WHAT!!!!!???????????????????? Please contact me @ dm.alan@yahoo.com or by mail
Mark A. Dolphin
12479 Ponder Rd
Ellendale DE. 19941

Shipped with FedEx
Tracking ID: 787661369331

I had 3 boxes delivered today. To the side entrance. They got that right. They usually leave it on the front porch at a neighbors. I have a sign on the side entrance to leave packages inside in hallway. The boxes are pretty heavy but they brought them up 6 steps to get to the side entrance. But they can't bring them up 3 steps to put them in the hallway? I'm really tired of this. I'm going to start asking for UPS. They always put packages in the hallway.

Tammy Sapio accepted my package was handing me receipt making a face I said dont worry there is another box inside this box that's wrapped in bubble wrap and the items are in bubble wrap inside that she said I already marked it as damaged. When I said "that's not ok I pay for insurance I will open it up right now so you can see how it is packed." She said "NO". I told her just take it off as received and Ill come back She said nastily, "I'm going to tell all of my employees too" I said, "fine I'll send it usps then". There was more but she was VERY rude and the nerve to do that and not tell me She has given me a hard time many times Also, she did NOT take it back off the system. I ship 22 yrs with Fed-Ex for eBay w/100% feedback at that location 7yrs almost no problems ever = to volume. I redelivered it with no problem and made other employees aware of the issue, offered to open or rebox, but they took it from me anyway. It is some sort of personal problem she has and it very much not appreciated! I believe she is also abusive to employees there. Thank you PS. I have a witness and someone behind counter was a witness as well.

I received my packages today, weighing almost 100 lbs in 2 boxes. Although delivering it to MY ACTUAL ADDRESS, that was on the label, appears to have been expecting too much considering I'm old and have terrible heart issues. They left it just sitting outside the office that is on the next street over.

I placed an order with Replacements.com and they chose fedex ground to deliver the box. On May 9 it was delivered to an address nothing like mine about 7 miles from my house. The gentleman at that residence called to let me know the box was delivered to his house. I contacted Replacements.com and they tried to no avail to get fedex to go retrieve it. The local fedex did nothing to retrieve this package stating they could not find it even though I provided the name, address and phone number to where it had been delivered. On May 19 my husband contacted the gentleman that was in procession of our package and drove to his house to retrieve it. I was very disappointed in the service that was provided. I would never choose fedex ground to deliver anything for me or my business. For your information the tracking number is 488172733723 and it does not say it is a lost package but that is was delivered on May 9. No matter what the local fedex says I know that Replacements.com worked diligently to get my package for me and stayed in constant contact with me during this 10 days. Thank you for your time, Angela Duncan

On Friday, May 17, our street was marked with a huge orange flag telling of men working in the area and lots of orange cones, and 7 to 8 double cab trucks cutting limbs and branches off the electrical lines. A Fed Ex Truck sped down the street, hit our mailbox and broke the box off its platform. The men from Burford Tree Service told me who hit the mailbox and I have a signed statement from one of the workers John Quick. I made pictures also. I contacted Fed Ex Customer Advocacy Team on Friday and was told someone would call me Monday. I called again this morning and was told this has been assigned to an agent who will contact me. It is now 4 pm and I have heard nothing. How long do I have to wait for someone to call? We are senior citizens 83 and 78 years old. We need a mail box at the street so our mail can be delivered!! I have called back today Tuesday Morning and finally spoken with a woman in Raleigh.

I was assaulted by a FedEx Ground employee in truck license # 92874mh. Young African American. He hid in the truck when I tried to photo. I have contusions and scrapes.

One of your delivery drivers came to my door with no package or paper in his hand just his little computer device. I watched as He proceeded to ring my bell and when it wasn’t answered he peered thru my windows. Then he proceeded to walk to the side of my house and was out of my view for a good 5 minutes, then left. He did not leave a notice or a package like fed ex usually does when they make an attempt and no one answers.

It is unacceptable for your drivers to peer thru peoples windows as it’s a violation of privacy. Trespassing is also a violation. I would like to know why he didn’t have a package ir letter in his hand and why he is peering thru peoples windows!! Unacceptable!!

I order frequently on line so I’m having something shipped often. We ordered a part for our boat, paid 7.00 extra to receive it in two to three days. It initially showed delivered to my front door Thursday April 24. I was on my way out of town but came back home to make sure the item was delivered to my front door. It was not. I called and gave info for them to locate it for me and again headed out of town. When I heard back I was in Winona Ms. come to find out the female driver didn’t want to come back to my house in her big truck, (UPS had come two days before in his big truck) because it was gravel not concrete. So I was told my item was tied to the base of my mailbox in a bag. Being out of town I didn’t want it left outside from Thursday to Sunday so it was picked up and taken to the facility. I was told they would redeliver it on Monday. They didn’t. I was told they forgot to put it on the truck for Re delivery and that it would be here Tuesday morning. It is now 11:30 AM and it still isn’t here. This is not the first time I’ve had a problem with delivery. Every time my shipper is Fedex, I have to call and chase the pkg down because 9 times out of 10, it is left somewhere else. This is not acceptable. I hope you can improve my situation

I have taken an entire day off from work so I can sign and receive this important package. I have stayed at home all day but I haven't heard anyone approaching the house and knocking on the front door. I don't think the driver ever attempted at delivery.

I contacted the customer service as soon as the failed delivery attempt showed up on tracking info, and I was told that a re-delivery attempt will happen the same day. Nothing happens and I contacted the customer service and and this time I was told the re-delivery attempt will only happen the next day.

The customer service is extremely unhelpful in this case. It's not possible to arrange for the delivery attempt again or remove the signature requirement, or change the delivery address to my workplace. Put package on hold is not an option because I have limited mobility to reach a Fedex location. In addition there is no guarantee that the package will get delivered the next day because there is no way to get hold of the driver.

In the end, I have to take another day off to stay at home to receive my package at the cost of missing two days of work and maybe more time and money since who knows what will happen tomorrow.

I ordered an item from Pressure Washers Direct on 4/7/19.
The item was shipped on 4/8/19
My item arrived at the Port Wentworth GA hub on 4/11/19
Over the past 7 days, I have gotten numerous emails from the tracking system telling me my package was out for delivery and was going to arrive "today".
One email said the driver attempted to deliver my item on 4/13/19, but we weren't home. There was no notice left on our door saying that Fedex tried to deliver a package. The item doesn't require a signature, so it could have been left in our garage. I don't believe the driver ever tried to deliver our package.
I've gotten a couple more emails telling me the item was going to be delivered "today", but wasn't.
The last tracking email said the package was going to be delivered yesterday, it wasn't.
This is the second time this year that we have been lied to about package deliveries coming from the Port Wentworth GA, hub.
I paid $17.00 to have my item shipped to me and here I am 10 days later and still don't have my item!
You have a serious problem with the driver from Port Wentworth who delivers to my area, and he is making FedEx look very bad.
Please deal with this individual and ship me my package ASAP!
Charles

I received someone elses boxes from fed ex and drove 2 miles to deliver them to the rightful owner. Meanwhile, my package was tracking delivered the same day but was never delivered. I filed a case and was told it would come the next day, which it did not. Now I just called the fed ex number (for the third time to track the package) and was told by a very rude customer service rep that the package was refused by me. Then I was told clearly it was taken to the wrong address entirely. Then I was told that it was being returned to the shipper. Then I was told that it was on it's way back to me but the delivery date would be, and I quote, WHO KNOWS!!! Are you kidding me? That is how fed ex operates now?

Delivery arrived in a bag soaking wet. All items had to be replaced. Please see attached photos.

This is the second report -- previously spoke with someone. The driver of your truck driving on Waterfront Drive, Mount Pleasant SC. 29464 in afternoon drives at speeds in excess of 50 MPH in a 20 MPH zone endangering himself, your asset, packages, and many lives in this neighborhood. He is a repeat everyday offender. Today, he drove up Waterfront past #s 1206, 1210, 1214 at a frightening speed... I overheard pedestrian scream in fear to dive away while retrieving mail.

This occurred at exactly 2:17 PM Easter Time.

By way of this alert, you are put on notice to address this driver that is driving to endanger (or is under such time pressure from you that he feels he must).

Delivery scheduled for today, signature required. Worked from home to get package. Sat about 10 feet from my front door. Get a text at about 11am am that delivery was attempted but no one was home. Checked the door for a tag. No one wrang the bell or knocked. No tag. Driver never came. Called fedex and told them I was home. Said the driver won’t come back until tomorrow. Explained I would not be home the next day and that I stayed home to get the package and that no one came/no delivery attempt tag at the door. Lots of apologizing but “there’s nothing I can do.” After trying for about 40 mins to get them to try to contact the driver, they confirmed there’s absolutely no way the delivery would be made today. They then told me they could hold the package for pickup at a facility about 15 mins from my house. Not acceptable, but there’s nothing fed ex can do about delivery my package (like call the driver and tell him he has to deliver my package). Employee just blamed it on the “contractor” delivery person.

At about 5pm online tracking update tells me the package is ready for pickup at the facility. Get there about 7:30pm. Follow google maps into a secure area where no cars are allowed because it’s industrial with all giant trucks and no road marking/signs. I drove around the entire shipping facility looking for a sign or some indication, giant trucks coming from every angle. Legitimately terrifying. I finally see a person to ask where to get my package and he asked how I got in there. Great question! How do I get out of here alive? (It was legitimately very dangerous for any sedan to be driving in an industrial zone like that. Pretty scary that security didn’t stop me. I’m not exaggerating when I say it was actually one of the most dangerous experiences I’ve ever had. They don’t even allow employees to drive their cars in that area because it’s so dangerous. Nice security, folks.

Eventually found the pickup place (which was just outside the secure area I had just been driving around in for 20 mins). Enter a tiny, creepy room with a prison phone and call someone. Give the tracking number. It’ll be right out, apparently. But no. 20 mins of waiting. Pick up the prison phone and call again. Unintelligible person this time with difficult accent to understand puts me “on hold” until the phone hangs up. Call back. I’ve now been there for over 35 mins. They apologize and tell me It’s in another part of the facility and will take maybe another 20 mins. I wait while I make a work call. Call back on the prison phone. I’ve now been there an hour and they first tell me they haven’t yet located the package. They still haven’t located it in the facility but it’s there and they’ll find it they just don’t know how long it’ll take. Like an idiot, I wait another 20. I call on the prison phone. Eventually, someone tells me that they may not even find it tonight. They took my number and said they’d call me if they found it before midnight (!!!). I left there at about 9:15PM. I first got to the facility at about 7:30 pm. It took them about an hour and a half from when I first asked for my package to tell me that it’s not ready for pickup. It’s now about 10:30pm and I haven’t gotten a call that the package is ready. I guess I’d still be waiting there if I hadn’t left. There no number for the facility for me to call them. Don’t know how j know when to get my package because I was told over five hours ago that it was ready for pickup. Not ready for pickup, though.

Worst company I have ever dealt with. Will never use regardless of price. Of note, several employees apologized and said that this is totally unacceptable. Of course, none of them did anything to actually make my experience less miserable. Even the security guard telling me that fed ex is a terrible company didn’t help ease the inconvenience of this all. Every employee just apologized and said there’s nothing they can do. Over and over. “I’m sorry, that’s very frustrating; unfortunately, there’s nothing I can do.” Fed ex’s slogan should just be “I’m sorry but there’s nothing I can do”.

I'm not sure why I need to use at least 100 words, but I can try. The item was dropped off on my sidewalk. Not by the garage door which they do sometimes, not by my front door which you would think would make the most sense, but the middle of my sidewalk about 6 feet from my house. quite a way from any door or garage opening. If it had rained, it would have been soaked. So I request you take action to to remind (hopefully there is some kind of policy in place and sidewalks are not common drop off lacations) your drivers to deliver items by doorways. If the item is bulky, he could have at least knocked on the door or rang the bell. I had the door open with a glass door in place and two dogs inside so I know this did not happen.

We have a lot of packages delivered, and this is not a usual problem.

Regards, Elizabeth Laird

If I can remove the star, I'll make take out all the stars. This experience is so frustrating that I'll never trust any express agent companies with FEDEX & TNT!! FEDEX & TNT are so incompetent dealing with internal financial & parcels.

Here's the story: we appointed an agent company called "金客来Jinkelai" to collect 3 cartons for us from the US in late Oct of 2018. At the same time, we paid the delivery charge in advance. (This is their rule, we respected that, so payment first, and then pick-up.)
In Nov of 2018, they arranged the pick-up via HK TNT, but the actual pick-up was US FEDEX, not US TNT. They explained to us because TNT was bought by FEDEX. They are the same group now. That's fine for us, as long as the parcels got handled properly.

In Feb of 2019, our US vendor emailed us saying that FEDEX is pushing them for pending payment on this delivery. We contacted 金客来 immediately for this. They confirmed all charge had been cleared in Nov of 2018, but without any documentary proof, so we could only deliver the wording confirmation to our US vendor, saying the payment was handled and there's no pending payment whatsoever to clear, pls ignore.

But in Mar, again, we got the email from our US vendor, saying the payment was still open in FEDEX system and they pushed our vendor to clear it. Our vendor provided the bill on email too, which was on Mar 7th. I forwarded the same to our agent and required them to contact TNT to clear this mess up. (I tried to call HK TNT & HK FEDEX on this, but since we're not the account owner, we're not able to have any details. What we can do was pushing our agent to push TNT to clear it)

The reply was: Now TNT's aware of this issue, and they're contacting FEDEX to settle this. The entire process will be long, about 1 month maybe. And we'll keep on following it up to clear it. But the truth was, FEDEX never stopped pushing our vendor to clear the payment and they could not bear the buzz any further, they sent out the check in late Mar.

And our vendor's right, till today Apr 10th, this is still pending. HK TNT never got official confirmation from FEDEX saying that we confirm this payment is clear and no need double paid again.

Right now the outcome is that:
1. We paid this delivery in Oct of 2018 in RMB to our agent. And our agent paid HK TNT in Nov of 2018.
2. Our vendor paid US FEDEX for the same delivery. And we paid again 520.11USD to our vendor. Because this is not our vendor's responsibility to shoulder the cost. And they deserve to stay out of the mess.

Leaving us here, paying double sides. And NO TNT or FEDEX refunding us! Our agent called us fool to pay again to the US. But we need to protect our relationship with our vendor, which is beyond couple hundred of dollars.

The point that frustrates us is that WHY it took so long for TNT & FEDEX internal financial system to clear 1 delivery cost???? Don't they work with each other at all?? HK TNT collected the payment long time ago. They got full record of the bill. But they don't clear it with FEDEX. So FEDEX re-charge again in the US end.

If you're telling me because both companies so big, and the process is complicated, blah blah, I'll say bullshit. It's just they don't care about small customer experience at all!! They are big enough and they don't worry about business status. And upmost, our experience might never got a chanel to reveal to the public at all!!

So here I strongly suggest any person or party, that has ever encountered things like this, DON'T keep silent! Speak it out loud! Or else it'll never change.

Attachement is the email and payment record. TNT & FEDEX owe us and our vendor an APOLOGY!!

First, your FedEx ground driver doesn't understand FedEx smart post. Twice in the last week, my smart post package was left behind. Today as of 515 CT, the pickup person was there but didn't pickup the 7 packages that were ready to go. One was a smart post package that was left behind wednesday. I called your customer service desk three times in 7 days. Told me somebody from the Pearl, MS FedEx center would call me. No call. I want my money back for the smart post package sitting in my parts department 2 days for starters. I paid for it through my PayPal account since my corporate FedEx account doesn't offer smart post. I am trying to get rid of some obsolete parts on Ebay. I cannot trust FedEx will even pick up my packages. Train your employees to know the product. Train your managers to call people with complaints. All us managers have to do it. The longer it takes to call, the more mad I become. I have to be brutally honest, I will no longer use FedEx to ship our Ebay items. You broke that trust.

Fed ex never comes up to the 3rd floor to deliver packages they keep delivering our packages to the 1st floor and the wrong suite

The FedEx at 595 Northport Pkwy, Port Wentworth, GA has drivers that are worthless. They will not deliver a package on time and their reason is a lie. They had a package of mine on the truck for delivery 4 days before they delivered it. Even the online person for FedEx would lie and did more than once. I tried to tell them to return the package to the seller, but no. So I had to drive 25 miles one way to give it to them and tell them to return it. this caused frustration between me and the seller.

hi sir

my packages not received my customer very bad service last month to i followup my packages but no any responsibility fedex very very bad service please not here to any one send the parcel fedex service very bad responsibility, my parcel NO : 774573451414 .

The driver lied about coming to my building and never showe up i waited all day for him the driver not knowing that i have cameras outside of the building the cameras was ran back and no fed ex driver never arrived at my address all day i dont do lies that was a unessacarry lie if you dont want to do your job than let someone else do it but why are you lying? about a delivery when you didnt even come i paid for this product your driver didnt so why is he lying and holding on to my package i dont understand the lying part

Purchased several items from Chewy..com - informing me delivery would be yesterday, Sat. March 30. I ALWAYS ASK VENDORS TO INSTRUCT FED EX TO DELIVER PACKAGE AT BACK OF HOME which Fed Ex DID NOT DO. THERE WERE AT LEAST TWO FED EX DELIVERY VEHICLES IN THE BACK DRIVEWAY OF MY TOWNHOME COMPLEX THROUGHOUT THE DAY. When I did not receive the package after 8:00 p.m. I called Chewy and they informed me the package had BEEN DELIVERED AND LEFT AT MY FRONT DOOR, CONTRARY TO WHAT I HAD REQUESTED.....THE PACKAGE WAS CLEARLY MARKED DELIVER AT BACK...YET IT WAS IGNORED.BVY ONE OF YOUR EMPLOYEES.
I will not be shopping with Chewy in the future because I cannot trust their delivery service choices..
I am partially disabled and had one hell of a time struggling with that package to even get it in the front door.
If I could rate your service with less than one star, I certainly would.Fed Ex delivers packages throughout the day here in the complex where I live..and when one package is clearly marked put in back of home, no one paid attention - shame on you Fed Ex.

I paid $196.33 to have a packed shipped. It was to arrive on Saturday March 23, 2019. It did not. Tracking number says it will arrive on Tuesday March 26. Tracking number is 786168376670. I feel I should be reimbursed for part of my shipping charge due to this 3 day delay.

I have had problems in the past with fedex delivery drivers so today I stood outside by my mailbox from 5pm until I called the fedex no. I gave him my tracking no. and he informed me the driver had tried to deliver it at 6:25. I explained to him that I had been outside and my wife was working in the yard, I live on a dead end rd. and no fedex truck or van came down my rd. Today is Friday and was told it would be Monday before it would be delivered now. Great customer service Fedex. If I had any control over it I would never have anything delivered by Fedex again......

My husband and I have a concern with delivery of our packages. We live on a hill with a very long driveway. FedEx delivery persons refuse to come up the drive with packages for our household. They routinely leave the packages at the end of the driveway. The problem is we can not tell when a package has been delivered since we can not see the end of the driveway from the house. We feel its unreasonable to expect us to constantly walk the driveway several times on a given delivery date to determine if a package has arrived. Then too, what if we are away from home for the day? Today, March 22, 2019 was a delivery day for us. It is extremely windy and raining. The delivery person once again left our packages at the end of the driveway and uncovered (no plastic bag, etc.). Needless to say, the package got wet. We are not sure what the aversion is to coming up the drive, but this matter needs to be addressed with your drivers. A copy of this email will be forwarded to the BBB. We look forward to hearing from your office about this matter. Thank you. Valerie Phillips 9622 Ridge View Drive, Owings, MD 20736

I ORDERED ITEM # 401719159705. IT WAS TO BE MAILED TO 1306 N. POWERS ST. GREENSBORO, ALABAMA 36744. IT WAS DELIVERED TO JEFFERSON, S.C. THE ORDER WAS TAKEN ON 3/05/19-DELIVERED 3/09/19. I WOULD REALLY LIKE TO GET MY BIBLE DELIVERED TO MY ADDRESS ASAP!

I work in the parts department for a car dealership. We frequently send and receive parts overnight through overnight shipping. This is a daily occurrence for us and nothing new to the drivers who deliver here. A previous driver understood this and would pick up our packages without complaint. We have since gotten a different driver who refuses to pick up packages if we have not requested a pickup over the phone. This is an extreme inconvenience as he frequently causes parts to pile up until a phone request is made.

Package valued at $125.00 was left outside in weather over weekend. Our receiving hours at 7:00 AM to 4:00 PM Monday-Thursday,7:00 AM -10:30 AM on Friday. Closed Saturday & Sunday. This was a ongoing problem !! There is no excuse for business deliveries to be handled this way. Fedex is by far worst carrier I deal with and I deal with hundreds. You have no concern for customer service. Just through packages out on the ground . This is unacceptable !! We have a drop box on site , so no reason for this.

For 4th time in a row FedEx failed to deliver my package. Last one was due on 3/15/19. I was home all day with no delivery in sight (your web site shows failed delivery). Two weeks ago a perishable package was delivered to a gentleman at a Williston, Fl. address (I live in Morriston). The man was honest and delivered it to me himself. About 6-7 weeks ago an overdue package containing a pair of shoes was found by a different person in Williston lying in a vacant lot! Two prior shipments were also dropped at the wrong address. Why can UPS, USPS and various trucking companies find our address but FedEx can not? I have filed a prior complaint and was called by the local Ocala, FL. manager who assured me the problem would be corrected. I try to advise shippers not to use FedEx but that also seems to fall on some deaf ears. HELP!!!!!!
Gerald Dockter
11351 SE 12th Lane
Morriston, FL. 32668
352-486-3787 (cell) 352-317-3162)

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It happened AGAIN today. My husband is wheelchair bound and had to visit a University Hospital facility for lab work.
Guess who was parked 8n the handicapped loading zone, but a huge FedEx delivery truck, which completely blocked the ramps and main entrance. This has happened numerous times.
I realize they have a job to do, but there should be a better way and a better place. There are numerous doors at all medical facilities, please use an alternative to the main entrance

FedEx is dropping the ball on a daily basis. We rely on tracking information provided by FedEx and it seems to be inaccurate. We are a customer based company and we rely on this important information. If we tell a customer that the package will be in on a certain day and it doesn't show up due miss information then we are the ones that have to apologize. If FedEx can't seem to get the tracking information right plus the other problems that your having, we will look elsewhere.

Best Regards
Snaptex NW