Contact La-Z-Boy Corporate

We paid $2,000 for a recliner from Lazy Boy and back that was back in May of this year it's started to pop when I got out of the chair and a service guy came out install a staple and said there's the problem pulled the stapler and left the noise continued another person came out a week later looked at it that it might be the spring ordered Springs the Springs came to my house I didn't know what to do so I called and they set up an appointment for him or somebody to come back out I mean I hate sitting in it it makes such a loud noise now I meant sounds like it breaking underneath I mean we've got like $7,000 worth of Lazy Boy Furniture here a sofa a loveseat and this recliner everything is fine except the recliner it sounds like it's falling apart under me I mean I know you won't replace it because that would cost take money out of your pocket so chances are I'm probably going to have to live with it and that's too bad you know cuz my wife and I are on a fixed income and I don't know I just don't know what else to say it's really really too bad

Bought a chair in 2020 less then 3 years later they no longer carry the fabric therefore they will not repair and or let me order a new backing to my recliner. I will pay for it I dont care about the warranty at this point and I was still told no. I dont care if it matches too. I was told they can only repair or replace with the same fabrics because in their system numbers have to match. My chair broke due to a cross threaded bolt at the backet site. It cracked the wood and eventually broke literally months after the labor warranty ended. 250$ to fix it but no fabric to match means im out 700$ plus for a chair less then 3 years old

Very rude and unfriendly customer services reps long wait times on hold and still no resolution. Lazy boy has gone down hill Dont buy lazy boy they are not a reputable company and more. Seriously they just lost a sale of a chair back and a 3rd generation lazy boy purchaser. I will post on every social media platform i have of my absolutely terrible experience. Zero stars should be the rating not 1

Good afternoon lazy boy senior leadership,
I am writing you this letter and I hope that you will be able to help me resolve an issue I
had experience with your service in the Pineville North Carolina store roughly 4 week ago. I went to your store in Pineville North Carolina to purchase and recliner for my mother and after an hour or so of looking and trying out recliners we came across the model that we prefer after buying a chair and paying for it. I was very disappointed when I went to pick up the chair from the warehouse and it was not the color I ordered and paid for. The warehouse person told me that the chair that I ordered was a cream color chair but I didn’t order a cream color chair I order and paid for a blue gray chair. The warehouse person told me that the chair I order was out of stock and would not be in until the last of October or the beginning of November. My mom is old and has Lumphedema and back problems and she has to have her legs elevated at all times. I got rid of the old recliner thinking I was getting a new recliner from your store. When she call them she was so upset. She spoke with the manager and the manager didn’t even care. She didn’t even try to help my mom. The first thing she said was I will just give you your money back. It was like our money didn’t mean anything to her. She didn’t even try to help us. What type of manager does that and I have been in customer service along time. So my mom just said I will get my money back. I was working at the time and could not get off. So when I did get off I took a trip back up to the store to talk with the manager, but she was gone for the day. So I talked to Kate Owens and she was very helpful. She went out of her way to help us. She told us she would give us a loaner recliner. So we decided to take that but at the time the refund had not process in my mom account, so we could not get the loan until then. She told us it could take up to 10 days or longer before her money goes back int her bank account. So now we have no recliner because we have gotten rid of the old one she has really nothing to sit in and she can’t sit in a regular chair and we don’t have the money to just go out and buy another new until the money is put back in her bank account. She crying saying she should have went some there else but she always brought a lazy boy recliner. I feel bad because I can’t really help her. I was told if I got the loan recliner that it must come back in the exact same condition like brand new when they came to pick it up that seems outrageous to me as we all know I bought the chair of the city so there's no way that share would ever be just like new if I ever used it at that point I requested a refund I was told that it would take 10 business days to get a refund what that has done is left me without a chair this was outrageous service I would think as a premier Furniture retail store after I've already paid my will hardened money that they would be able to send me an upgrade or at least give me a comparable chair I was offered none of this as you being senior leadership in your company offer me any solutions to my dilemma awaiting your reply. This store do not care about their customers and the people they service. The manager do not care about your store she have offer us to come and

I am not satisfied with the quality of the items I recently purchased. I have attempted to resolve this issue by contacting the store where I purchased the items to return the furniture and to have the funds paid credited back to my account, without success. I have made five attempts and it's like playing a shell game with the store staff. The store address is 40551 Margarita Road, Temecula Ca. Sales ticket number: 252-40114. Date of purchase 5-30-2021. Received delivery 7-08-2021. All I want to resolve this issue is to have the items picked up and the funds I paid credited back to me.

Bought recliner at lamesa ca store.
Within 2 days call lazboy store. Standard handle to move to recliner postion much to difficulty to move. Had stroke and arm week.
Called multiple time about 15x since 4/2/2021 for resolution no call back by Charles Kendrick. Plz help to resolve settlement recliner.
Thank you .

Unable to get through to customer service. Email no reply. Call center wait time over 1 hour several times. I have two recliners and a couch. One recliner has a rip in the leather arm. Pinnacle recliner from 10 yearsago. How to repair. Nothing on website and unable to get customer service. Dealer does not know how to do it.

I ordered and paid for 2 chairs on 12/29/20. I was told by the sales manager (Angel Kaur) (Southport Rd. Indianapolis) that delivery would happen in mid-February at the latest. She said she would call me at the end of Jan. with an update. She never called. I called the store mid-February and was told it will be any day. I called the store March 1st and the gentleman who answered said he would look into it and call me back. He never called. On March 10 I went into the store and spoke to Angel Kaur in person. She said that she has one chair, but the other one left the factory Feb. 15 and hasn't yet made it to the warehouse. She said there is nothing she can do, we just have to wait for the carrier to show up with the chair. I want to know how it is possible that the carrier your company is paying to deliver merchandise has apparently lost the merchandise, and your company isn't looking into it, or demanding to know where the chair is? You are just waiting patiently and pretending like your hands are tied? I am filing a complaint with the BBB. If I don't get a quick and satisfactory reply to this complaint I will cancel the order and demand a refund. I will also be very sure that all of my friends, family, and other social media followers know exactly what my experience with your company has been. Furniture stores have the same reputation for shady dealings as used car lots. and I am beginning to understand why.

Purchased a sofa and loveseat that came 4/6/2019 here it is 3 months now and I have 2 boxes of parts waiting to be put on and now have two new places one on loveseat arm you can see the stuffing inside and one new hole by cupholders. We should Not have these issues this early on.Very poor quality for the high price we paid.

The people at Lazy Boy in Sterling, VA were great. It took 5 to 6 weeks to get our furniture. We were so happy on delivery day. UNTIL one of the delivery men said, we don't have your slats for the bed. I called my sales representative and she said the slats had to be ordered separately. This was something new Lazy Boy started.
Why some idiot would make the sales person order slats separate from the bed is beyond me. So now it has been another week and still no slats have come. I even asked for them to be shipped directly to us Ups or Fedex. I offered to pay for it. But no, they had to come by truck from NC.
So now we are told maybe next week. I would love to speak with the idiot that changed the bed slat order process. WHO SHIPS A BED WITHOUT SLATS?
That person should be terminated. I've done all I can do.
I will never order from Lazy Boy again.

My mother and father-in-law ( ages 87 and 92 respectively) have been customers of Lazy Boy for 25 years; they are on their 3rd set of recliners now but have has a bad experience with a recent purchase. They spent 2600 dollars on a pinnacle rocker recliner and a power well recliner (remote control) on 5/3/2019. They said delivery in two weeks. That they would call and say when they would pick up...this did not happen. Then they called with a date and said they would let them know when that day. This did not happen, so late in the day, they went out, and missed delivery late in the the day. That was 5/17. They delivered the rocker, finally on 5/29. But no special order chair...the paperwork said it was cancelled. No one notified anyone about this. When they spoke to LB store they were told that it was damaged on the day LB “tried to deliver but no one was there and it got damaged” so they were repairing it and would send it later. Meanwhile no chair for 92 year old. When my husband and I called them we were told it was policy to repair NOT replace special order chairs that are damaged even if not delivered to customer yet—when THEY have custody of the chair. I called corporate and they reinforced that it is their policy. They said they saw nothing wrong in this. If someone buys a car and it is damaged before customer takes ownership, you don’t just repair it and deliver as new. They disagree. Plus the Greensboro store treated this elderly couple as if they were kids, as if there absence on first day of delivery caused the damage to their product.

I purchased a LazB power protection plan on LAZB 33H512 B918507 Pinnacle couch in January2017.

I called your warranty dept. on May 14th. Was informed to send my receipt to datadesksetveco.com. I complied.

I have spoken to Steve Edmon today, since I did not receive a reply. He needs to send a tech to fix the remote.. He said he would look into this. Not sure what there is to look into except to honor the power protection plan, I purchased in good faith. Can you please send a tech to fix the remote? Thank you.

rating is 0 low. we purchased a set of recliners 1/21/19. we paid the balance in full prior to delivery. The delivery was made 2/20/19. The delivery team was told the chair did not seem right. We have had many conversations with your union city store team and have had no satisfaction. We paid for the chairs in good faith and expect the same from Lazboy stores. The technician that was sent to our home found damage as we described numerous times to the team. The response today is that the metal frame needs to be replaced in our home. THIS IS NOT ACCEPTABLE TO US. WE WANT THE CHAIR REPLACED AS WE PAID FOR A NEW CUSTOM CHAIR NOT A REPAIRED ONE. THIS IS BAD JUDGEMENT OF CUSTOMER SERVICE WE HAVE EVER RECEIVED AND WILL NOT ALLOW US TO THINK POSITIVE ABOUT SHOPPING AT LAZBOY STORES. WE NEED THE CHAIR REPLACED IN GOOD FAITH. THE UNION CITY TEAM HAS NOT GIVEN US ANY SATIFACTION AND NEITHER HAS YOUR CORPORATE CUSTOMER TEAM ASSISTANCE NUMBER. THE UNION TEAM STORE HAS IMAGES IN FILE. WE ARE FEELING THAT LAZBOY HAS LET US DOWN AND DISAPOINTED US

We bought several thousands dollars of your furniture in Spanish Fort Al. We notice one of the legs was turning out. When we turned the chair over the leg was rubbing on the wood. We also notice the chair was made with partical board The fabric is torn underneath. Really, you advertising reflects the craftsmanship is the best. This furniture was delivered in Feb. 2017. Which was a complete nightmare.This is our second home and is not occupied over 3 months a year. We do no rent. So I would say we have used this furniture for 6 months out of 24.
Currently I would not recommend this brand to anyone.
Martha Bryan

I purchased the Guardian protection plan, which I will state right now, is not worth the money! In order to collect any repairs from them that I purchased with the protection plan, you must give them so many details that I really don't think anyone would know in order to qualify under their terms to receive coverage. They want time, date, who, and they are very particular on wording. If you say tear, cut or pull on the fabric that can disqualify your coverage. Now back to La-z-boy, I tried to tell them this was the policy of the company that they are offering in their stores to their customers. First person I spoke with was not in a position to help me. But they did state people call all the time with the same complaint I had. I was given the managers name, Paula and each call I made and asked for her she was with a customer and unable to come to the phone. Left over 5 messages for her to call me and two months later I have not received a call.

We ordered 2 recliners for our 49th anniversary - and paid cash for both. We were told 1 was in the store and it would be 8-12 weeks before the other one would be available - no problem; so here we are 5 weeks into our wait and we get told it's going to be another 25 weeks before we 'might' get our chair!!

I’ve purchased lazy boy furniture for over 40 years I purchased a leather couch and loveseat five years ago for our vacation home We barely use it The leather stitching is tearing and the leather is cracking we used leather conditioner on it but it did not help over the years it’s not cracking on the cushions it on the back on both the loveseat and couch furniture this expensive should not do that please contact me 409-996-9538

We ordered a power recliner love seat. It was delivered was not happy from the start. We went back into our local store to let them know. We were told to get in touch with customer care. So we did. When we were contacted I explained my concerns. The comments was, that is normal. We'll let me tell you, we have a Lazyboy couch that we bought 30 yrs ago. Other than needing the springs replaced, it's in great shape. Our new one looks and acts as it's the older product. Works like crap. Always brushing it up like it had a slip cover over it. We had a service guy come out. Test it out, he was heavier so it made a louder noise than when I sat on it. He flip it and I noticed that there was a screw/bolt missing. He said oh that's no problem I'll put one in. I said it's a good finger width away from the brace. He tried to a few times, with no luck. The next thing I knew, he is taking the arm off, attach the missing screw then putting the arm back on. Now it sounds worse than ever. You would expect, a lower quality product from Bad Boys or the Brick but LazyBoy. I stated that I wanted my money back, I was told that I would have to go and see the manger in at the store. So I did but he was off. I went in a few days later to be told it's pass 48 hrs I can't do anything about it. I told him I've been dealing with it before that. By the time they have you going through all the hoops, your past the time line. I guess that's the plan. He told me, he wasn't willing to do anything and maybe I would want to get ahold of Customer Care again. . I told him I wasn't happy and his customer service sucks. Later that day I got a call from the Lazyboy, asking me to come back into the store and have a look around to have our purchase replaced. I said I wanted my MONEY FULLY REFUNDED, she said she would have to ask her manager, I asked her where she was calling from, she said the Barrie store. I said, well he would do anything because I was already in there talking to him. She said she didn't know that, she came in and had received an email from him to call us. Later that day I received an email from Customer Care to go into the store to find something to exchange for our purchase. I don't know how many times and clearer I can say it. Full Refund! These are the steps I took.
Store- told to get ahold of Customer Care- Called CC- they return your call- Asked to Sent pictures- Calling Service called, sending a service Guy- Service Guy calls- Service Guy shows up.-he sends in report to Customer Care-Customer Care gets back to me, replace with another loves eat- Refered back to store-Manager because I stated again Money Fully Refunded-Manager F referred me back to Customer Care- Sales Person & Customer Care, to go into the store for replacement. I want my Money Fully Refunded! I would also like to hear back from the president of Lazy Boy!

I've stated to each and everyone I want my money back. I'm not only dissatisfied with my purchase and quality of craftsmanship is unsatisfactory. My experience has put a bad taste in my mouth.

I would like to talk to the president of LazyBoy!
Thank you,
Tina Kerr

I ordered a chair on June 16th. I got my chair July 17th but it was (defective) as was the NEW show room model! I brought it back July 18th as the foot rest on this model has the ability to extend out with the push of your feet. It did not work I check the Store room display model that was just replaced and it did not work either! It is now July 31st and I just spoke with the store and I'm told that they are waiting for the part! These Chairs are assembled in Redland, Ca about 2 hours from San Diego, Ca and it's been 13 days and still NO PARTS!! But they got my MONEY!!!!!! that I have to pay interest on and I do not even have the chair. Not to mention that I am Disabled and I live in the chair quite often due to 6 Spinal surgeries and 8 fused vertebra in my Back and Neck. This outfit has NO CLASS what so ever. The foot works on my 10 year old one still works perfect I just ordered the same model. The craftsmanship has gone into the toilet!!! I could see something going wrong once in a while but to have 2 chairs ordered and BOTH having the same issue!!! This Company Needs to Hire some people that know what they are doing. This will be my last Lazy boy.... My wife wants a new chair but it will not be a Lazy boy!!

got the chair from staples .. the arms were hard to line up .............cheep hardware when u sit in the chair you feel like your sliding front ways its like the foam is in wrong .well the cat gets this chair......junk sorry lazy boy ...what can i say

Pull ring to recline sofa snapped off. This is second ring in 4 years. Hucks & Washington (Conway, SC) advised us to call Franchise Furniture Service for repair. We were charged $65 for this. Isn't there a lifetime warranty on your products? There was no charge for the first repair.

My sister was living with us 2 years ago and bought a motorized loveseat and 2 recliners, the loveseat and green recliner are horrible she moved 6 months ago so I don't have information on furniture, the love seat hash little fabric balls and is seperation and one side is sunk in, the green chir the seat is sunk in the back is seperating and the foot rest is broken, this is suppose to be good furniture but it is the worst I have ever seen in my life, I need the money back on these two items so I can buy some decent ones, she bought them at Sweats Furniture Brunswick Ga. under the name of Martha Shelton. Make no mistakes I will do whatever is necessary to get new furniture there or money back, this is ashamed to spent so much money that the product is suppose to last a lifetime and it last about 1 good year. Please resolve this matter quickly. Patricia Harris 121 Valerie Dr. Brunswick, Ga. 31525

On Feb. 21, 2017 we purchased our second set of #10-744 (C137487 Eclipse) LA-Z-BOY swivel rocker recliners. Our first set purchased in 2007 from the Ocala LA-Z-BOY dealership were leather and my husband thought they were hot. This time we purchased cloth chairs, each with the $159 Montage protection plan. We understood it would protect against spills, tears, dirt, stains, etc. We were also assured by the store owner, Mr. White, that the fabric would not stretch. We are not dirty people and have no kids or pets or lots of company here, but they always look dirty. I wipe them down every couple of weeks and they immediately look dirty. Where we put our hands when we get up. My husband and I are not dirty people and it was my understanding that this would not happen with the protection. Now they tell us that the protection plan is not for that, that it protects against wine spills, or pet pee, etc. I would think that would include normal touching. In Dec. I called and complained that you could see the indentation where our legs go and they assured me the wrinkles in the fabric and indentations were because of the padding. They picked them up (1-23-18) and replaced that and returned them (1-30-18). It is now 2-13-18 and the indentations are back. So, it did no good to replace the padding. They told me they were dirty and needed to be professionally steam cleaned. I told them that is why I bought the protection and that I had never had to have any upholstered furniture professionally cleaned in my 55 years of marriage. I will never buy chairs from them again and I feel the protection plan was a waist of money and I should be reimbursed for that. I sprayed my kitchen chairs and bar stools 10 years ago with Scotchguard and I have never had a problem with them and they are the same hard finish fabric like the recliners. The delivery drivers and Mr. White indicated that I am a dirty person because I sent them to them without being wiped so they could see how dirty they look within a few days. Why would I pay to professionally clean them when they will look the same within a week. I think they owe me an apology and a $317.00 refund on the protection plan. And I think corporate needs to do something about the padding that does not hold up. I will clean them good and spray them with Scotchguard myself the next time.

I hope you are better than most manufacturers and will stand behind your products. I will expect a response to this shortly. Thank you, Linda Courtney

Less than a year ago we purchased a love seat, sofa and recliner. After less than a week the back of the loveseat had deflated so much it looked like it was 10 years old. The technician replaced the back and again within days it looked the same. The seat then began to sag and within weeks when you sat down you sat at about a 45 degree angle from the side to the middle. Yesterday they replaced the seat and after one night it is already starting to sag to the middle.. The sofa is exactly the same. The end that gets sat on is sagging so badly on one end that you can't sit on it without getting a backache from the odd angle. We are extremely disappointed with this furniture. Replacing parts with the same substandard parts does not fix the problem.
Sincerely
Joseph and Leora Stramonine

I purchased $4000 worth of lazyboy recliner chairs 3 years ago,my many complaint are addressed to:
Roderick Furniture Outlet, Address: 203 Main St, Westernport, MD 21562
Phone: (301) 359-0451

I have a LUXURY LIFT that broke 9 months after I purchased it.

I have called for repair 4 or 5 times, there is an e-41 seat heater error defected along along with a very bad sagging seat.. The technicians have been to my home while under warranty many times without success of repair of this chair!!!! i am handicap and only have 1 leg. This is my plea to your company to fix my chair, as I said I SPENT THOUSANDS OF DOLLARS WITH THIS COMPANY AND PURCHASED YOUR CHAIRS..... i AM NOW JUST IGNORED! and I need this chair to work properly and be comfortable...it is not!
.
CHAIR TAG DETAILS ARE AS FOLLOWS:
DLR 75377004 ACK 412310251-001-001
STYLE 1ML562
TRADEMARK LUXURY-LIFT

Thank you very much,
Call Me!.
Robert Kraus
202 Avirett Ave
Cumberland, MD, 21502
Home phone 301-722-0013

Worst experience I've ever had with a furniture company.They promise to call back and never comply. I've had to call them,still not resolved.Would never recommended then to anyone.

On Aug. 9/17 I purchased a LaZboy Jay Wallaway #160706493. During the time with the salesman I discussed my particular needs in a chair. I am 73, full of arthritis, have a knee and hip replacement, and needed another chair. This would be the 4th LaZboy chair that I've purchased in my lifetime. During our conversations I told him of my dogs, and how they had chewed up my last one, a leather one. When I tried out the "Jay" chair I liked it a lot, but, when I tried to use the handle to raise the foot, I struggled badly with it, and couldn't get it to swing all the way up. He tried it and had no problem and kept encouraging me to try again. After much effort I did get it raised. He told me that it would become easier the more I used it, and I believed him. I got it delivered to my home, and spent the next two weeks fighting with it, and failing, most times, to get the foot part raised. I decided that it would never be a good fit for me, and went to talk with him about it, and said that I was willing to spend more money in order to get a chair that would work for me. I just didn't have the strength to use this particular chair. I also remarked that it was not a recliner, but apparently it was. Again, try as I could, I did not have the strength to lean it back.

Imagine my surprise when I learned that I would not be able to switch chairs because I had dogs in the house. At no time was I informed of this during the sale, and in looking at the receipt it is not printed any place where my attention could be drawn to it.In fairness to the customer, it should be printed and high-lighted on the front, and attention should be drawn to it. Knowing that I had dogs, it was important that part of the sales pitch would be to inform me that I would not be able to return it because of the dogs. I simply cannot use this chair. I tried another in the sales room with a longer handle, and still failed to make it work. It's obvious to me, now, that I needed an electric chair to help me get comfortable.

I feel the company was remiss in noting to me that the return policy was ruled by the "no pets" condition. He was in full knowledge that I had dogs, and also knew of my physical limits. So, now what do I do? The chair is useless to me, and I'm out a bundle of money. I am not happy with the fact that the "no pets" rule wasn't mentioned.

I bought it at the store in Calgary, AB,, Canada at 7300-11 st. S.E., FAX (403) 252-2292. If you are not the people to talk to about this, and if I should be contacting someone in Canada, please let me know. As I said before, I've been a loyal customer to your brand, having purchased 3 of your chairs over the years.

Thank you, Elizabeth Vogan

Ordered chaise lounge June, here it is almost september, store keeps telling me it's in route for over a week does not know where it is! One piece of furniture takes 10 weeks! I,m very disappointed with lazy boy, thought they were a more reputable company. I hope if I ever get chaise it lives up to quality I expect.

I am very upset with my lazy boy recliner. It makes a very loud clunking noise when I close from a reclining position. It is so loud that it wakes up my husband from sleeping or if he is downstairs he thinks that I fell down. I had a warranty service guy come out to look at it and he said all the lazy boy recliners do that now. This recliner is useless to me now and I will not purchase anymore of lazy boy recliners in the future or recommend to anyone.

Purchased 2 side chairs and a couch a couple of years ago. Paid extra for memory foam, both chairs needed the memory foam replaced with inwithin a couple of months and was replced by Lazy boy. Within a couple of years the leather on the back of the coach started to shred. Lazy boy refused to assist because itwas no longer under warranty.

in the fall of 2015, my wife and I was shopping around for a couple of lazy boy rocker/recliners for Christmas. We visited the showroom of our local lazy boy shop in the Lakeside Mall in Shelby Township, Michigan. We were shown several examples of rocker/recliners and decided upon two leather ones on sale. We sat in them, and decided we'd have one with normal rocker/recliner bottom and the other one with a swivel rocker/recliner bottom on it. We were told it would be a few weeks before delivery due to the fact they had to order the swivel.

It turned out both were delivered on/or about 30 Dec 2015. The swivel was installed in our home. Everything was fine . we enjoyed the rockers for the next few months. In May 2016, we decided to take a two month vacation to Scotland and England. We returned on the 15th of July 2016. As you probably know, we do not have the best weather in Michigan. Our summers are not always bright, and most of the time, the weather is dull and overcast. Upon our return, we were enjoy a rather bright sun shinny day for a change.

Suddenly my wife noticed a large white spot exactly where my head rest on the back of the leather part of the chair. The next week we stopped by our local lazy boy showroom to discuss the matter. We also took a photo on my cell phone to show him. He was very nice and looked at the picture. He then stated "this happens quite a lot with our leather products". The cause is due to the natural oils in a person's hair contacting the leather. He then questioned my wife as to my using the rocker/recliner. Does you husband rest his head on the leather part when he naps?". "How about when he sits in the chair, does his head contact the leather portion?".

We said of course, that's what a rocker/recliner is used for. Immediately his eyes lite up. "Well, there's your problem". "His head is contacting the leather and thereby the oils are reacting to the leather.""We see this all the time". My wife stated we've only used the rocker/recliner a few months. "Doesn't matter". We asked about the 12 month warranty. NOT covered. He did say we could contact the service department and someone would come out and look at the damaged area and decide what to do.

Well, we called the number. A nice person answered and said someone would contact us in the next few days concerning our claim. A few days later a nice man did call to discuss the matter with my wife. She explained exactly as we had explained to the sales person on the showroom floor. He replied "nothing can be done." But, we could have the damaged area recovered at a small cost of $500 dollars to us. WE said no, we feel there is a problem with the leather and we should not have to pay for it being repaired. He never came to the house, only talked to us over the phone. It seemed his decision was made before he talked to us.

We have several questions concerning the product we purchased. First and foremost, we were never told about the danger having our head contacting the leather and causing the white problem. There were no warning tags or signs, stating not to nap in this recliner as it may cause damage to the leather, or to prevent contact with your head while sitting in this recliner. This would be our third attempt at having a decent product from Lazy Boy products. The store where we purchased the products appears to make many excuses to get out of repairing the product.

Had we known we could not nap or place our heads in contact with the leather, we would never have bought the products. We feel this is a "cheap out" on the company's part and we should have the product repaired at no cost to us. If you choose not to do so, then I feel you should place warning signs, tags, on every piece of leather products you sell warning expectant buyers "Not to nap or place their heads in contact with the leather portion on your rocker/recliners, as this may cause damage to the leather".

I hope you and your company will reconsider our request to have the rocker/recliner redone at no expense to us. We paid hard earned money for these two rocker/recliners and believe we are being short changed o the the deal. There is nothing wrong with the anything on the rocker/recliners except the white spot on the leather.

I have been a La-Z-boy customer since 1992. In fact the first thing we bought from La-Z-boy was a his and her rocker recliner's. The main reason we purchase from them was the fact they had a Warrant that said for all mechanical parts for would be replaced free of charge for as long as I owned them. The charge for repair would be $75.00, which was understandable.

Either last year and the year before I started have problems with the recliner locking up in the opening position. I contacted LA-Z-BOY and all the necessary parts were sent to my home in case I want to put them on myself. Well I decided to have La-Z-boy to do the labor. However I now get sent to an off shut to have the labor done.

These folds say that it will cost me $145.00 for the repair. I thought about it for a few days and then contacted them to do the work. Now they are quoting $145.00 for the first hour. This is a fair compliant as I have the receipt to prove I purchased these chairs and when. It's not my fault that you sell chairs today with a different type of warranty. This compliant will continue in ever place known to man if I do not get results.

I purchased two lazy boy recliners on November 25, 2015, a Pinnacle rocket and a vail pocket recliner. My sells clerk was Anna Lee and I was very pleased with her service. After delivery, I realized the Vail was not large enough. I called requested what I had to do to return and buy a larger one.I visited the store again and purchased a Asher Recliner and had a base attached.

In early February I noticed a board could be felt through the Cushing on both arm sides and a large indentations on both armchairs. I called the store to report my complaints on 22nd of February, 2016. An inspector checked my chair and agreed that there were several other faults in the chair, the swivel base mad a popping sound and the leg made a loud cracking. He said would a new chair or have this repaired within two weeks.

I called the store on Feb.29th and was told the order had been placed and I would hear back from them in the next few days. On April 11th I had not heard from anyone , I called to speak to the store manager. I was sent to voice mail. I left a request to have the store manager call me back. I received no call. On April 15 I received a call and was informed that the paper work had been sent in and I would receive a new chair within the next two weeks. May 5th I received another phone call and was told the paper work had been missed filed.

I received a letter 10th of May that had the incorrect information, stating that I had paid more for the chair. I called to let them know the info was incorrect. A corrected letter was on its way. May26, my daughter visited the store and were assured that a replacement would be delivered within 2 weeks without fail. The fair was delivered June 29th, no swivel attached. I was informed that technician would and attach. The delivery men were very polite, quick and efficient. The new chair has a tear in the leg rest. I have purchased many chairs over the years from La-Z-boy and have been very pleased, but after this experience,

I will not purchase any more and would like a full refund $1,576.69 and after the refund have store remove my old chair. A letter was sent to corporate office on Augusta 24, 2016 but no reply has been received. I am handicapped and have moved in with my daughter and need a fast response to settle this matter. I am on oxygen so I do sit in the chair and really was excited to purchase a new La-Z-Boy but have been so disappointed.

Dear Lazy Boy CEO, I purchased a Niagara leather reclining sofa and chair set in February 17, 2016. From then until now, your customer service has been called to our home 4 times! There is a design flaw in this set! The wood has cracked underneath but it's just particle board, not real wood. The arms have been replaced, something else underneath the arms, screws, etc. We have no children here, just 2 adults. We don't mistreat furniture. We only got rid of our last leather sofa because it was bright red and would not match our new floors and new wall color; it was 12 years old and still in perfect condition but it was from The Leather Center, not La-Z-Boy.

I have extended warranties on both items. I received a voicemail from Angel from 214-631-1813 today stating that the person that took pictures of the furniture Wednesday August 17, 2016 sent them to your corporate office and corporate only wants to order new parts. I don't want new parts or for this sofa to be fixed on, I want my money back! I don't trust this furniture! That's like buying a brand new car and within 6 months the car has been back to the shop 4 times!

That's called a lemon and the dealership would be replacing that car! Well, I want my money back so I can purchase better furniture! I expected much more from your company. I thought you stood behind your product, I thought you respected your customers. I don't want to constantly to be reminded every time I look or sit on this furniture how horrible this experience is. I don't trust this product! I plan to post reviews all over the Internet and social media about my experience with your company.

Order number 0217606KXOL Total amount paid $3450.94 paid by check. Also, I just found out that your stores are franchises here and your corporate offices don't handle nor represent them...wow, they use your name and sell your product but you don't assist in customer issues?

Was quoted a good price from a dealer who was given a good deal & then was giving a good price onto customers. Then others talked me onto dealing locally. Local dealers said would match it but did not provide soft chair & took my money ordered a hard chair & dellivered it. Was as hard as can be. Wanted my money back & he won't be in it. It's the last time I'll deal locally. I'm a senior & I like softness & comfort & that's far from what I received.

I was told by Pete the manager in the Las Vegas store that orders were shipping in four weeks, maybe five. When I called to check on my order, I was told seven weeks. This manager is very arrogant and um apologetic in his attitude. This was a cash totaling $1976.00. This is my first and last purchase from La-Z- Boy due this managers attitude. At this point my problem is not with the product but with the customer service.

My husband and I recently purchased a La-Z-Boy sofa, three chairs, and a leather recliner at the Atlanta La-Z-Boy Pleasant Hill store. (Plus we have purchased many La-Z-Boy items over the 42 years and always gotten an outstanding product and good service. Plus we like to buy American.) On this purchase in April to avoid a two or three week delivery we picked most of items at the store on Pleasant Hill and one chair at the La-Z-Boy distribution center. We are enjoying all of the items purchased but have developed a loud popping noises when reclining and returning the leather recliner to upright position. I checked with our salesman and he referred us to their repair/distribution center in North Atlanta.

My husband stopped by the Distribution Center and was told that because we picked up the furniture vs letting LB delivered the furniture we would have to return the chair to the distribution center or pay a $70 fee for a service call. I don't understand how the furniture was delivered has anything the do with the warranty. Appears to me to be a La-Z-Boy Management policy making problem. Any assistance will be greatly appreciated. All of the LB folks that we have talked with have been very professional and tried to help (up and beyond their duties) but appears they are following La-Z-Boy policy. For the record: The sales and distribution center rating was a five star experience.... but a one star for La-Z-Boy Management and warranty policies.

La-Z-Boy is one of the most popular makers of recliners and sofa chairs in the United States. Their stores are often showrooms for various types of home furniture, and they are known as a high quality brand. If you have a question or a problem with your order call toll free 1-800-375-6890.

On April 20 after a little more than two months my broken chair was fixed. The next day as expected I received a follow-up call, the tech was great but I wanted to complain about taking so long. I basically got cutoff and am sure I was ignored and is why I’m writing this.

Two months is way too long to wait, however that or longer seems to be the norm. A no response here will confirm customer service is poor and I’m also doubting the quality of Lazy Boy. I will be looking for something else the next time I buy furniture.

My complaint is more than 3 years pending. Nobody did bother about even I have made complaint around 5-6 times. I bought a Recliner around 4 years ago and after 6-7 months its armrest got broken. I went to the outlet from where I purchased it and made a complaint, they said technician will visit you and fix the problem. But no one ever came to see the problem. In the last 3.5 years 5-6 complaints have been made for the same issue but no one bothered.

But 10 days ago I sent an email to one of your employee, I have mentioned everything on the email, sent him copy of invoice and pic of thr recliner. But yesterday I got a revert from him that it will cost me 14000 bucks to get it repaired. For the first time last yesterday I came to know that warranty was on mechanical part only. Nobody did tell me at the time when I had purchased it. This is kinda misspelling. Tell me what should I do after 3.5 years of my complaint.

We bought a love seat and couch, which was delivered March 8th. We loved the look and feel of the furniture. It did have a strong chemical smell. But little did we know that the bites we were getting was from the infestation of bed bugs that were living in the furniture. When we called and complained to the customer service department, we were told a customer care rep would come in 2 weeks. We cannot wait that long for someone to tell us our furniture has bugs. We have had to enclose the furniture entirely in plastic. We want the furniture returned for a complete refund. We now have to have our house fumigated for bed bugs, which is very costly.

Just took delivery of my new lazy boy three and one seater power recliner unfortunately the poor quality and work man ship doesn't let me enjoy this experience as one of the recliners on the three seater is faulty what a big let down. What ever happened to quality control. When using power recliner the whole chair jumps.

Bought couch two years ago and it's losing its shape and support. I live alone so there is no abuse factor here. Called local Lazy Boy repair given to me by the store where I purchased couch, and they said they would replace one cushion but not the back cushion, and I would have to pay shipping and repair costs. If that's how Lazy Boy treats their regular customers then maybe it's time to change brands.

La-Z-Boy customer service is bad, just bad. Here is my complaint. I purchased furniture on November of 2015. Two leather power recliner love seats and two reclining chairs. A long with two end tables, one round table and an entertainment table. All total $6851.72. They were delivered on Christmas Eve. I noticed some of the pieces were damaged. On one love seat the fabric isn't sewn. Not thinking I should of refused the furniture. I called comfort care the day after Christmas to set up an appointment. A service person came to my home on 1/5/2016. He told me the pieces needed to be order for the two love seats. He didn't know what to do for the tables.

He would submit his pictures and some one would get back to me. It has been almost six weeks since he was in my home. One box of parts arrived two weeks ago. Nothing else since. I still have not heard anything about the tables. I spent a lot of money on I thought good quality furniture. By a company who I thought stands by there merchandise. I'm ready to load all of this onto my truck and return it to the store I made the purchase. I would like this resolved ASAP.

I bought Grand Canyon leather sofa, but then it started making noise. I have not had many problems, but contacted customer support at once. They were no help...

We have purchased a few pieces of La-Z-Boy furniture over the past 20 years and as the years have past the quality of the furniture has truly deteriorated. This last purchase we made was March 2010 paid more for "upgraded" fabric special order at a furniture store in Winchester VA and the two piece set has not held up to my satisfaction. The two piece set recline and I have had to replace the foot release cable two times each in the couch as well as the large oversized chair. The design of the couch/chair has made it difficult to replace the broken cable therefore my husband had to cut through the fabric/material just to be able to replace the cable let alone have the chair/couch be functional. Fortunately only we know that we've had to cut the fabric but that leads me to believe that the engineering of this product was not well through out.

We purchased this item because we liked the fact that we could have a place to put our feet however what is truly bothersome is the cushion part of the back rest is all "sunk in" as well as the seat cushion. The fabric looks worn compared to the middle seat where it is less often sat in because it does not have a recline option. So visibly the couch now looks dis-portioned. For what we paid for this set - over $1800 (2 pieces). I am very disappointed with how it is wearing considering we don't have animals or small children.

I purchased a La-Z-Boy recliner back in 2002 as a gift to my husband and that has been sat in far more and looks so much newer. The seat doesn't look like it has been sat in like the couch and that recliner is far older. I'm not sure if they did something different with the filling of the chair but i have to say the furniture we bought 5 years ago looks worse than the furniture we bought 15 years ago. In the future i will not be looking for La-Z-Boy furniture. I am very disappointed in the quality and how this furniture has aged.

You will see the attached photos (3)The mauve recliner was purchased in 2002 and the couch/chair were purchased as a set in 2010. My absolute disappointment is with the couch as you will see how "sunk" in and the material looks all loose. The couch is very uncomfortable and you almost feel like you are sitting on the frame. The padding is all gone compared to the middle seat.

Thank you for your time and allowing me to share my disappointment with my La-Z-Boy furniture.

I purchased a Crandell Reclina-Rocker on 5-17-14 for my husband in preparation for an upcoming back surgery. I wanted him to have quality, comfortable seating for the six weeks that he would be recovering and undergoing physical therapy. I am unsure of the delivery date, however, I know we did not have it by his birthday on 06-16-14, so it took longer than 4 weeks to receive it. The primary point here is that we have had it for less than 18 months. We have had to have the leather repaired due to a burn, which took two months and two visits from a repair person. The first person sent to us never touched the chair, stating he was not certified to work on LaZboy! I realize that this is an insurance issue, but it was ridiculous nonetheless.

Let me just say that if there were lemon laws for recliners, I would have returned this chair long ago. Very soon after the one year point of ownership, this chair started breaking down. The recline mechanism is loud enough to wake the dead, and the chair often does not return to it's full upright position thru the use of the recline mechanism. Someone has to get behind the chair and push on the back of it to get to return to upright. Also, the leather on the headrest and footrest is changing color, from dark mahogany to pink.

My husband uses absolutely no hair products other than shampoo, therefore, the issue is obviously poor quality leather. Although we did purchase the leather protection plan, it was purchased to cover damage that we might create; not to go thru a month or more of scheduling and rescheduling repair appointments to cover poor initial quality.

My husband did have his back surgery in February of 2015 after three delays, and the chair was already exhibiting recline mechanism problems. He is due another surgery on December 9th, and this 18 month old chair will not accommodate his needs. For the $2,233.00 that we paid for this chair, I would have expected it last five years or more. My research on the Better Business Bureau site indicates that all complaints about LaZboy have been resolved. Reviews posted on Facebook are somewhat positive. It is my hope that we can resolve this one as well, without me having to post yet another poor review of your products on either of those sites. I will expect to hear from you in a timely manner regarding replacement or no cost repair of this chair.

We purchased two leather sofas, two leather sofa chairs and ottoman from lazy boy. We've had the worse experience with our furniture. The first set we bought, not even 6 months, the leather turned colors randomly. We called for service on the sofas, they came out and said this model has been discontinued because of the leather imported from China. And they had to replace the set for us, which we were not happy about because we bought the set because of the looks and style it was. As we went to purchase the new set, we specifically told the salesman we wanted a set 100 percent made in US because we thought that's what lazy boy furniture was about. They had signs and told us it's made in America. My parents, aunts and uncles all bought from lazy boy in the past and their furniture still looks great and that's what we wanted.

A product that will last with age. We ended up getting our new set and not even 6 months into again, the color off the furniture came off. It's dark brown and now it has white all over it. That's not normal for high end furniture. That's just a poor manufacturing if the color is going to straight up come off. We called for service they came out and the guy said the leather from China tends to do that. I told him we specifically told the salesman we wanted furniture that had nothing to do with cheap materials from China and we wanted what lazy boy stood behind. He took all the furniture in and "touched them up". They delivered it back and not even week later my wife called and told them they didn't do anything to the couches. There is white marks all over. Did they just take a pen and color them in? They said now we took care of it. Time went by and it got worse. My wife called again and they were completely rude to her.

First they hung up on her multiple times because she has an accent and they "couldn't understand her". She asked why did you hang up so fast. She said if we don't understand you we're told to just hang up. To me that's very unprofessional. She then told her the problem and she said your outside the one year warranty. My wife said this problem occurred during the warranty and whatever you guys did it came off, that means the work wasn't done properly. She said we won't do anything for you and to call a repair company. Wow that's lazy boy? Dishing off their poor workmanship to a repair company so we can pay out of pocket? We bought the extended 5 year warranty on all the pieces. Thousands of dollars for just a warranty that can't do anything? She told us the five year warrant won't fix it. We told them they salesman said the warranty covered everything, they sold it to us stating even if your child cuts the leather they'll repair it.

But you won't repair the color being scratched off? That's to me sounds a bit fishy. Now we're stuck with furniture we've had for a little over a year with five year extended warranty that covers nothing? This has been the worst customer service experience ever. I'm 100 percent unsatisfied with lazy boys product and service. They back of our invoice says lazy boy stand behind their product 100 percent. But we know now that is completely false. I'm tired of it, I'm sick or looking at furniture we spent over 8,000 on and looking like junk. I have a five year warranty that does squat. I want my money back, I want this furniture out of my house. Please let me know what your going to do for me.

I ordered a Lazy Boy Sleeper Sofa online on 9/6/15. After 10 days I contacted them online asking why I had not received a delivery call as stated on the website when I ordered. I was told I would receive the sofa the week of Oct 12 after several days of waiting for a reply. I called the Toll Free number to inquire as to when I would receive my purchase after not receiving a timely reply from the original online inquiry. I was called back and told the delivery would occur during the last week of October. I contacted LazyBoy online Oct 20 again inquiring about the delivery on my sofa but have yet to receive a reply. It is now November 1st and no sofa. My credit card has been charged for the full amount of the sofa and when I log in to my account it says shipping soon. I have searched the website and no where does it say that an order would take up to 2 months to deliver, only that 10 days may be the maximum shipping time. I expected better customer service from this company hence the reason for ordering in the first place.

I had bought a rocker recliner lasted a year now its been worked on three times. Only thing i ask is that it be repaired. I have a medical condition that puts me in the chair with legs elevated. But now chair is broke again can someone fix it right the first time.

Both my husband and I have had back surgeries with rods, plates and screws in our backs. Therefore, it is imperative we have firm, supportive, e furniture. We spent $2575.48 for Greyson loveseat. When we were selecting a loveseat, we debated between the Greyson and Maverick. The Maverick back was a little to high for me, but good for my husband (6'3") and compromised on the Greyson. We upgraded to the firm seat instead of the standard softer seat cushion. We asked the sales representative.

Mary if the seat cushion change would make any difference in the loveseat. She said "No change, just firmer". Nothing could have been further from the truth. The firmer seat cushion definitely made a big difference in comfort; namely, the Greyson now gives us NO low back and neck/head support. My husband had neck surgery with plate inserted into his neck spine. If your sales representative had been truthful with us and told us we would sit a little higher because of the firmer seat cushion, we would have chosen the Maverick loveseat with the higher back instead of the Greyson with the lower back. I discussed this problem with the Greyson loveseat with Jourdain Medina, store manager, Jacksonville, Florida. He acknowledged that the firmer seat cushion would make it higher as I stated to him. His only solution was to replace the seat cushion with the "standard" softer seat cushion. This is not a solution due to our back surgeries. The standard softer seat cushion would not give us the back support we need.

Please help us by allowing us to exchange the Greyson power loveseat for a more supportive loveseat with the same upgrades currently in our Greyson loveseat. If the new loveseat is less expensive than the $2575.48 we paid for the Greyson, LazyBoy can keep the difference.