Contact Dodge Corporate

Dodge unwilling to help with replacing a faulty part in my 2015 Ram 2500 this part has gone bad twice in my truck and is a common problem with a lot of dodge trucks due to the cost of repairs for this part it is unacceptable for dodge to be un willing to help the customers. The part that is bad is there turbo Actuator.

I have blood cancer wanted to renew my lifetime warranty on 2009 challenger 45,000 miles ! customer service hung up on me very bellgerant towards me , sent them dr review on my cancer 4months ago . they told me don't care and cant reinstate warranty! would please like review into this matter thank you!

To whom it may concern,

Re: Greenway Auto Group
Address: 9051 E Colonial Dr, Orlando, FL 32817
Phone: (407) 347-4929
Products and Services: greenwaychryslerjeepdodge.net

Background: My 2009 Dodge Journey will not start. Based on research, there were indications that the root cause is associated to safety recall: Wireless Ignition Node (WIN) module. After contacting Greenway Dodge's service department, I was informed that towing expenses would be reimbursed based on the impact of the WIN module. At my own expense, my vehicle was towed to Greenway's service department on Wednesday, 7/3 by Chrysler Towing service(1.800.521.2779). After the tow truck left my house (~7PM), I spoke to a Greenway Service representative that evening who said they didn’t see the Vehicle. I drove down that evening (9:30 PM) and verified the vehicle was sitting in the Service Area less than 10 yards from the building near the reception area. Due to the holiday (7/4), I waited until Friday, 7/5 to follow up. I was told the recall part for my vehicle was in stock and the vehicle would be assigned to Travis to be worked on 7/5. I used the Chat service online 10:45am (7/5) and was advised follow up would be via phone. I received follow up call around 1pm informing me Travis didn’t even work today and that there was no record of my name or vehicle in the system. After several attempts of reaching a service manager, I was forwarded to one of the service manager's (Brian) phone that went directly to voice mail. Later in the day, Casey returned the call. He apologized for the inconvenience and assured me the vehicle would be worked on 7/6.

Since I work for a company that prides itself in good customer relations, I’ve decided to provide constructive feedback to help future customers as well as Dodge's business. Greenway’s Service Center needs major improvements to its current customer service process and procedures. It should go without saying that these suggestions are directly correlated to all the issues I found while patronizing this fine establishment.

Customer Service 101
1) Honesty/Integrity
Request: Replace Safety Recall item (in my case Wireless Ignition Module & Occupant Restraint Control Module)
Issue: Spoke w/Travis and Casey on several occasions from 7/5 – 7/15 after informing me that the WIN had been replaced, but they never indicated that the recalls couldn’t be completed due to no power. Also, I was informed the tow fee would not be reimbursed because the WIN could not be verified and that the root cause for no power is most likely the TIPM.
Suggested Enhancement: Full transparency on the work that has or hasn’t been done to a customer’s vehicle and towing fee cost reimbursement procedures should be the normal operating procedure.

2) Transferring a call
Request: Returning Casey’s call from the prior business day to determine current status of vehicle.
Issue: Spoke to receptionist who put me on hold to “find someone to help you, because Casey isn’t working today”, but left me on hold for 17 minutes.
Suggested Enhancement:
1. Tell the customer you will find a representative to assist or that you are transferring the call.
2. Dial the telephone number for the person you want to transfer the call.
3. Do the following: Explain that you are transferring the call and introduce the caller, wait until the call is answered.

3) Multi-point Inspection
Request: Since the replaced WIN didn’t enable the vehicle to start, a multi-point inspection was required at a cost $90.
Issue: It took Greenway Dodge’s master mechanic between 7/6 – 7/11 to determine root-cause of starting issues was a bad TIPM.
Suggested Enhancement:
A multi-point inspection should follow a standard checklist procedure based on symptom (car won’t crank/start) and common sense. The primary source of power: Battery, Fuse box (TIPM) and/or Starter should be prioritized to determine root-cause when a vehicle doesn’t start to eliminate further inspection efforts. In fairness, the inspection fee was waived, but it really should never have been assessed nor the cost for the tow, which wasn't reimbursed.

4) Vehicle Return Procedures
Request: I declined service on TIPM replacement because the cost range was outrageous: High: $2100 ($1400 new TIPM + labor) to Low: (Rebuilt+Labor) $900. To replace a TIPM is 4 tabs, 1 bolt & 7 harness clips.
FYI It took me 10 min to disconnect mine, but 3 hours in labor costs was quoted.
Issue: Greenway Dodge returned my vehicle a complete mess: Ignition switch completely disconnected from its housing, parts and screws laying on the passenger seat and floor.

Of major concern, I proactively called the morning of 7/15 indicating I was declining service and would meet a tow truck operator at Greenway between (4-6pm). Unfortunately, the tow truck didn't arrive until after 7pm. After seeing the vehicle interior condition, I was informed by a Greenway Service representative that when a multi-point inspection occurs Greenway does not put the vehicle back together. The same individual then 10 minutes later informed me that his supervisor Brian indicated that it was an over-sight and the vehicle would be fixed, but no one was there to perform the work. Since the tow truck was already there, I had no intentions of leaving the vehicle with Greenway given the aforementioned issues described.
Suggested Enhancement: Educate service employees on policy and procedures for vehicle return conditions and DON’T EVER RETURN A VEHICLE TO A CUSTOMER LOOKING LIKE THIS (pics attached)!

my 2015 ram 2500 was involved in a accident on July 2 , on July 3 I took the truck to get repaired .
the shop told me that my steering box was bad , it needed replaced but it is not in stock the steering box is on back order.
so now it is July 18th , still no steering box . I have no idea when this steering box will get here.

AFTER BUYING MY 2009 DODGE AVENGER, AND OWNING IT SINCE 2009, I AM SO DISATISFIED WITH THE LIFETIME POWER TRAIN WARRANTY. PEOPLE BEWARE. THE DODGE COMPANY DOES NOT STAND BEHIND TIS WARRANTY. THEY ALSO ROLL IT INTO THE PRICE TO MAKE YOU THINK YOUR GETTIN A FREE WARRANTY.
I HAVE TAKEN MY CAR IN EVERY 3K MILES RELIGIOUSLEY, I HAVE DONE MY TUNE UPS ON TIME. I EVEN TOOK IT IN ON THE FIVE YEAR SHECK THEY REQUIRED. ON JANUARY 2019, MY MOTOR SEIZED UP. IT HAS 113K MILES ON THE CAR. I HAD IT TOWED TO THE DODGE HOUSE IN COMMERCE TEXAS WHERE I WAS NOTIFIED THAT BECAUSE I DID NOT RECIEVE THE MAIL DODGE SENT TO ME STATING THAT THE 5 YEAR TUNE UP WAS NOT DONE. I KNEW THIS BECAUSE I HIT THE 100K MILE TUNE UP DONE IN YEAR 4. NOT ONE TIME HAS ANYONE FROM DODGE ATTEMPTED TO CONTACT ME AND GIVEN ME A TRUE ANSWER. NOW THE CAR SITS AT MY HOUSE, IN MY DRIVE GOING TO HELL IN A HANDBASKET.
DOES ANYONE KNOW WHER I COULD POSSIBLY FIND A STRAIGHT ANSWER TO WHERE I WOULD ACTUALLY BELIEVE IT NOT HAVE SMOKE BLOWN UP MY ASS.
I HAVE ALWAYS BAUGHT MY TRUCKS AND CARS FROM DODGE. I HAVE PAID OFF ALL THE VEHICLES. AND THIS IS HOW DODGE TREATS THEIR CUSTOMERS.
YOU FOLLOW ALL THE RULES AND GUIDLINES TO KEEP THIS "GREAT" WARRANTY AND YOU JUST GET PUSHED TO THE BACK OF THE LINE WHEN SOMETHING ACTUALLY GOES WRONG.

My truck be in service about three weeks I still got service yet

I bought a brand new 2017 t/a I was under the impression that the hood was painted and the roof and trunk lid were wrapped.recently I noticed 2 small chip marks on the hood of my car revealing the color of the car

I have filed a complaint months ago. We contacted the only to never hear again from Lia in Northampton MA....we purchased a Ram with a scratch and it was supposed to be taken care of. A few months ago they were going to order the paint to touch up and call us...we have not as of yet received a call and our salesman has left. He was the one that took the pictures of the scratch. I think we are on file with you on our complaint. Now I am getting worried about the recall and we need an oil change. What if they do something to our vehicle for punishment for contacting you?
They have changed general managers so many times I don't think anyone would recognize us even though we went in there every several months to complain. Never again will we buy a Dodge Ram.

Vehicle was at dealership to be serviced for almost a month. Services listed on invoice that were not performed. Refused to correct problem after I paid deductible and AcadianaDodge suggested I do elsewhere to have repairs repaired. Vehicle was in worse condition than when I initiated dropped it to dealership. Very disappointed and will seek legal action.

I delivered my car to the Service center in Abu Dhabi for regular service 140000KM service schedule , and re, as usual, ceived it next day, 20 minutes later the car was overheated and engine coolant was all over the road, when the car was sent back to the dealer 1 hour after receiving it from maintenance I was told that there're 2 hoses (in & out heat hoses) are broken and needs a replacement and was quoted close to 350$ for that, that all happened after 20 minutes from receiving the car from maintenance.. has been a very loyal to my Dodge Charger but if this is the kind of service I get then welcome to any other car

Very rude manager. There wass a young lady on a personal call, or so I thought. I asked her several times if she could send assistance over to refrigerators. Each time she smiled politely, gave me the "one moment" hand gesture and continued her call.
'
I then went to the service desk to request a manager because I had been in the store for over a half our waiting on this young lady. The male manager said he would assist. I said thank you.

Then I explained the sale associate was on the phone. He became irate, screaming and yelling about "not appreciating me accusing his sales person."

I left all merchandise at that store, walked out and am filing this formal complaint. This all happened 3/14/19 at the Mayfield store roughly around 10 to 10:30 AM.

I sent my daughter to the Mentor store and will not be patronizing the Mayfield store ever again!

I purchased a 2018 Durango back at the end of October or beginning of November 2018. After purchasing the Durango, I decided that I didn't need some of the extras that I purchased. So I contacted Calvin Pham to cancel the extras that ended up being about $10,380. Calvin told up that even though we canceled the extras within a week a purchase the refund may take a few billing cycles before we would see the refund. So in January 2019 I emailed him back and asked where is the refund? And to make sure that the refund would be $10,380 plus some interest that was added to our total purchase. He said again give it a another cycle. Well another cycle came and no refund. We didn't get our refund until February 16. But we were only refunded $9,485. When I saw this I emailed Calvin and aske why $9,485? It should be $10,380. So I copied and pasted the email from January that stated, as a reminder what we should be getting refunded. Jan 4, "We canceled the Accessory $7490, the guidepoint $1995, and the Mopar $895." I added it up for him to let him know that this is $10,380. This email was sent on February 26 and then resent it on March 7. Calvin has not contacted me to let me know what has happened. I am feeling like he is ignoring my request and hoping that I will forget about it. If this is how Gilroy Dodge does business then I will turn anyone and everyone away from them.
I am hoping to get the rest of my refund and some interest back. I have never had such a bad experience with buying a car before. I look forward to resolving this situation and I hope it happens faster then Calvin didn't help.

I purchased a card for free services from a local dealer, Allen Samuels 1421 e 30th Hutchinson Ks. 67502 I bought 10 of them has they seemed like a good deal and figured it was a way to get me in the store which is alright. Has I went to use them they had several excuses why the would not honor them like they were not to be sold past a certain date the people kept the money etc. All of these excuses are not my problem they are there's and it is leaving a bad taste in my mouth for dodge products and especially this dealership. I have bought several Mopar vehicles and am currently driving a 2015 Dodge Ram 2500 diesel this is the truck of my preference and the Grand Cherokee is the suv i like. This is going to make it impossible to buy another Mopar product from this dealer or maybe any other if this is what you permit your dealers to do business. I know you don't have full control over them but I image you have some. We trade ever 60 to 70 thousand miles I might need to look at Ford's or Chevy's if this is way I am treated. Please reply with a reasonable answer to my complaint .
Thank you Ron Vincent

I currently have a 2013 Dodge Avenger that I purchased form CarMax in November 2017
30 days after buys the car i expericend
the car cutting on me while driving .and 20 to 40 minutes later is comes back on .
since then it has happened on the freeway 3 times and in street traffic 5 times with 3 nearly accidents . The most recent time was this past Tuesday it turned off on me and car hit the back of my bumper as I was trying to get over .
I looked up the problem and is says that something about the Throttle. And that the car will re set itself I'm writing because this is a huge safety issue
I have looked it up on the internet and many others have had this issue . My concern is that is there recall concerning this problem ?
also if this is a known problem why would CarMax sell a car in this condition ?
please Help Thank you
Ayinda Johnson . 909-358-9800 comerls@yahoo.com

Dear in charge ,

I am the user of a Dodge Durango (1C4RDHAG8GC483106)

I recently faced the problem of having engine oil in the coolant reservoir , meaning there is a mix between Oil and coolant some where in or around the engine

I submitted the vehicle twice on the 26th of January & 2nd of February to the Dodge service department "United Motors" in Dammam / Saudi Arabia ,

The vehicle is still coming with the same problem , oil and coolant are mixing

I attached two service repair orders indicating the above

I kindly need from you to take the necessary action advising the local agent

VIN# 3C6UR5DL6EG311578. I HAD MY TRUCK IN FOR A STRANGE NOISE IN THE ENGINE COMPARTMENT AT TWO DIFFERENT DEALER SHIPS WITH NO RESULTS. STAR CASE # 101336192 ISSUED. I'VE CALLED, EMAILED BROWNING DODGE WHERE I HAVE ALWAYS TAKEN MY TRUCK FOR SERVICE AND CAN'T GET A RESPONSE. JUST THE RUN AROUND. I REALLY LOVE MY RAM TRUCK BUT AM WORRIED THAT I MIGHT BREAK DOWN ON THE ROAD SOMEWHERE WHILE OUT RV-ING OR VACATIONING. DO I HAVE A LEMON??? I'VE BEEN REPORTING THIS NOISE ISSUE FOR OVER FOUR MONTHS NOW. PLEASE LOOK INTO THIS AND ADVISE. THANKS. STEVE LOOP. 909-590-0241. THANKS.

I have been trying to schedule an appointment for recalls and can't get anyone at Flagler Dodge jeep to call back to schedule. I requested a manager and they are not picking up... what gives .. if the service on the vehicle is as bad as their scheduling your company is in serious trouble. totally frustrated. sitting on recalls and they can care less

***TOOK MY DODGE DURANGO FOR A OIL CHANGE TO THE DEALER . WHEN I PICKED IT UP IT HAD CHECK ENGINE LIGHT ON I ASKED THEM TO FIX WHATEVER HAD HAPPENED TO MY CAR THEY CLAIMED THEY DIDN'T HAVE A TECH AVAIL TO COME BACK & THEY WOULD TAKE CARE OF IT . WHEN I DID THEY QTD ME 500.00 TO FIX WHAT THEY BROKE . THEN TOOK IT TO ANOTHER MOSS BROS DODGE DEALER TO GET IT FIXED AFTER NOT GETTING ANYWHEE WITH THE MONTCLAIR DODGE DEALERSHIP. AND THAT WAS WORST THEY KEPT MY CAR FOR 6 WEEKS AND CAME BACK TO SAY NOW I NEEDED A COMPLETE MOTOR REPLACEMENT WHEN I HAD NEVER EVEN EXPERIENCED A PROBLEM WITH MY SUV AFTER MANY ATTMPTS I FINALLY GOT MY SUV BACK PAID MORE $$$$$ GOT IN WORSE CONDITION AND STILL DON'T HAVE A WORKING CAR HORRIBLE experience !!!!!!!!!!!!!!!!!!!!!!!!!!!

Dash Lights, Moss Brothers In San Bernardino, Ca Refuses To Fix, Told Me To Go Someplace Else, Rude!
Contacted The BAR Also Aug 18- Dec-18 Justin Service Advisor/Manager Dodge Nitro Less Than 72000 Miles

i own a 2011 dodge journey witch is the best car i have ever owned my engine lite cam on at 143000 miles trying to see what was the problem was after a lot of research on the internet i found the problem with 3.6l pentastar engine has bad head so i called dodge hot line i got a great dodge rep.at the time i had 167000 miles i never received a letter about recall the rep. told me to go to my dodge dealer to get it checked out 100.00 dollars later they said it was the head so i called dodge hot line i was told they could not help me i was told i was not dodge friendly i own a 1999 dodge 2500 pick up 2006 dodge caliber they said they were not new all my dodges are great i use my journey every day to go to work still runs good my inspection is up my vin number is 3d4phifg4bt568116 all my information is their PLEASE HELP THANK YOU EUGENE SERVELLI MY NEXT NEW CAR WILL BE A DODGE

I have a dodge ram 1500 it is a 2016 with 20,000 miles on it and every so often when coming to a stop the truck seems to buck almost as if
someone rear ended me . I please help the mechanic tells me that the tranny seems to be fine but this problem is always happening.

97000 miles and engine is squealing. All maintenance done up to point. M

We made and appointment at South pointe dodg, Tulsa, OK for a factory recall. Was told would not take more than 1 hour. We came back 2 hours later they have not started. We said we will reschedule and was told no will only take 10 minutes . More than 1 hour later we are still waiting. Not good and will let everyone know not to use them

On 7/18/2018 while pulling a horse trailer with my 2014 Dodge Ram it overheated, lost power steering and then lost power. As I limped off the freeway, six hours from home, my pickup died on the side of the road in Osburn, Idaho. People in Osburn were fabulous helping me find a repair shop and tow truck but none worked for my situation, they put my horses and dog in their back yards and took care of me. After three phone calls to Dave Smith of Kellogg, Idaho the service representative said if I could get my truck there they would repair it. They did in 4 hours. What happened was a defective, recalled water pump failed causing the idler pulley to break and the fan belt to be ruined. My defective water pump was replaced at no charge but I had to pay $190.50 for the fan belt and labor. I went on to Kalispell, Montana smelling antifreeze the whole way figuring it was burn off from the first incident. Once arriving in Kalispell on 7/18/2018 I did not drive the truck again until leaving for home on 7/23/2018. Upon fueling up in Kalispell I noticed a puddle of anti-freeze under my pickup. After several phone calls I went back to the arena, unloaded the horses, unhooked the trailer and limped to White Fish, Montana and Don K Dodge. It seems Dave Smith of Kellogg missed the crack in the molded plastic fitting that the radiator hoses attach to. Luckily Don K had the parts and was able to fix it for $276.95. My complaint is not with your Dodge dealers, service departments or service representatives they did everything in their power to service my pick up promptly. My complaint is all of my bills for the fan belt and the radiator hose parts are directly related to the failure of the water pump which was a recalled part that I did not receive a notice for.. I believe I should be reimbursed all or a great portion of the charges I have incurred due to the failure of the said water pump. Please see the attached documentation. Thank you, Anne Coote 64274 Gekeler Lane, La Grande, Oregon 97850 phone (541)786-0008

I have come to fine that my 2016 Jeep Patriot, which was purchased October 2016 has internal damage to its bumper that is rusted as well. I was hit on my drivers side rear bumper. When my car arrived at the shop and bumper removed they came to find the internal damage that was not due to the accident reported. Im worried that this damage was already done at the time of sale due to the fact that the bumper had no other obvious damage to that area. Would you all please contact me back Rachel Jacobs 314-702-0747.
Thanks

P.S. could you send me an email link so I could upload the images from my cell?

I took my 2008 jeep patriot to the local jeep dealership (COURTESY DODGE IN CONYERS GA.) I requested service under the lifetime powertrain warranty that is still valid on this vehicle because we have complied with every provision of the warranty provided by Dodge. The dealership refuses to repair the vehicle under the lifetime powertrain warranty. I say this is an obvious BREACH OF CONTRACT.

I bought a tipm for a customers 2011 Dodge Grand caravan from our local lithia doge dealer 2-07-2018. The vehicle came back in on 3-06-2018 with other issues, we diagnosed it as a defective tipm. We called Lithia dodge they would not warranty unless they diagnose it. They want us to pay them 2 hous to diagnose it and a 1 hour to replace it. It only took us a half hour to diagnose it. I feel we should not have to pay this for a defective part. The dealers name is Lithia of Great Falls #152 The Ro # is 205331

2016 Dodge Ram EcoDiesel (Doug Smith Dodge, American Fork, UT)

Dear Dodge,

First of all, thank you for years of reliability, good service, and a company that I would always recommend. For this reason, I have decided to come online and relay my experience. A company never gets better if it is not willing to hear constructive and pointed feedback.
As a matter of context, my wife and I have either both owned a Dodge or both owned a Dodge since the mid 90s. We have loved your vehicles.
In mid 2016, we decided that it was time to upgrade our Dodge Truck. We wanted a truck with better gas mileage and towing ability. Several people recommended the EcoDiesel. Never owning a Diesel we were apprehensive about the proposition. However, your organization made us feel comfortable that the investment was worth it.
Up until the last couple of months, we have ABSOLUTELY loved our purchase. I have never been more happy with a truck. As a long-standing member of my community having lived in the area for 30+ years, I told EVERYONE how much I loved this truck.
And then over the last couple of months, this exhaust alert started going off. Previous to November, I believe it went off twice when it should have. Painfully, from November to the latter part of December it was going off weekly. As you know, you need to drive the vehicle on open freeways or whatever until the exhaust alert clears.
We brought the vehicle in. You manually cleared the filter. We brought it in again in the latter part of December after it kept occurring. Your response was so disappointing. You said that you did not know what was wrong with the vehicle. Although the service tech was kind and cordial, his "next steps" to try and bring in the vehicle when the light comes on was incredibly frustrating. We ended up driving a half hour every time this light comes on. We do not live that close to the dealership. To be told to try and bring it in when the alert goes on is like telling someone having a seizure that be sure to come to the hospital next time when it's happening or we cannot give you any advice as to what is wrong with you.
I called my salesperson. I told the service tech that we were so "sideways" over this and no one has any explanations that I feared keeping this vehicle. As result, the service tech has the sales manager call me.
When the sales manager called me I told him that I would like to explore lemon laws and see what is possible with Dodge because we love Dodge and we love this truck. However, we cannot continue with this problem, not excluding the time to clear the exhaust, the gas costs, and the fear of having a lemon.
The sales manager told me that Utah does not have lemon laws and it was not applicable to the state of Utah. The sales manager told me what he would offer for my truck ($34,500), which was the ultimate insult, knowing that was a figure that represented what anyone (Dodge client or not, vehicle problem or not) to trade in that vehicle.
Being the end of the year and year-end discounts being applicable, we drove by one GMC dealership and decided to look in. We only went to one.
That dealership, no relationship and no prior experience with them, offered us $35,750 for our vehicle that we spent $44,000 18 months ago purchasing.
You might conclude that I cut off my nose to spite my face. You might say that I should have "attempted" to bring it in when the alert light was on. There are many what ifs, but I simply wish someone had taken an interest in taking care of us at some point along this journey.
Last week I received a text asking about our customer experience. I tried to bite my tongue because we are not vindictive people. I do not want anyone to get in trouble. Although, I do not like my GMC 1500 Sierra anywhere close to the Dodge we had and despite now having to come up with an additional $12,000 to make up the difference, I decided to let it all slide and move on.
Not until I called my insurance agent to switch over the insurances did I decide that you needed to hear this communication.
He told me that he bought a lemon with Dodge a couple of years ago. Of course the Larry Miller dealership in Salt Lake was not happy about the situation. However, they "made it right." My insurance agent said that he shared information on Utah lemon laws. Supposedly the rule is that a vehicle is considered a lemon if brought in five times and no solution/resolution is possible. My insurance agent told me that he upgraded slightly, paid the difference, but full vehicle value was given. The dealership "made it right." That's what a consumer hopes for.
Your sales manager told me that lemon rules are state specific and Utah does not apply. Should I have researched to get my own facts? Yes, I probably should have. At the same time, I have been trusting your dealership for over 20 years. Why would I feel any need to not trust the counsel of your sales leader?
As I said earlier, I am not a vindictive person and I understand how damaging stories like this can be to dealerships. I am not the type to openly spread this story. Interestingly, my insurance agent said to me "what a story!" "As an agent, if anyone asks me about that dealership, then I will be very reluctant to recommend."
What is also telling is that everyone knew how much I loved this Dodge EcoDiesel. Over the last couple of weeks, I cannot tell you how many people have said, "Scott, what are you doing driving a GMC?" You're a Dodge guy! You loved that 1500 EcoDiesel! What happened?"
What would you have me tell them? I have tried to keep it simple and simply said that I bought a lemon and decided to get rid of it before I was out of warranty and at least someone else can try to solve this before they are out of warranty.
I have no idea what you will do. I do not even remotely like the GMC that I am in as much as your vehicle. At this point I am living with the situation.
If I were Dodge Corporate...what I would do is buy my GMC back at full price that I paid and put me in another EcoDiesel that does not have these issues...what should have been done in the first place. Disclosing that lemon laws do not exist in our state is at least unethical and scrupulous if not borderline maliciously false and deceitful.
Again, I have loved Dodge. I understand any restitution now that I do not have the vehicle is far and fleeting. However, you still needed to hear this story. My plea to you is to take care of customers, especially your loyal customers, and do not let any other dealership treat them better. I may not have a better deal, a better truck, or the driving experience that I want, but I do have someone that spoke to the truth and did not simply worry about their bottom line--the core of what lasting and reputable business should look like.

Thank you for listening,

Scott Palmer
801-856-0197

I had an appointment yesterday for diagnostic testing. No one informed me that it would be an all day thing. I sat in the waiting room for 6 hours and noticed my car was still parked as I was leaving. I called 2 hours later and they said they would call me this morning. It's now noon and no call back. What's the point of making an appointment if no service was to be done at that time? I would never recommend anyone to go to AutoNation Dodge in Phoenix. I have wasted 2 days that I have off, stressed about my car. Terrible service.

Two weeks ago from today I purchased a 2016 Ram 1500 from Towbin Dodge in Henderson, NV. This was my worst experience ever at buying a vehicle. While going over the paper work, the sales man said that there was a minor error and a change had to be made. When he brought back the corrected paper work, I found that approximately $1000 was added to the price. I know that this was done intentionally, because the sales men tried to blame someone else for the mistake. If I didn't catch the "error", guess what, I would have been screwed over.

The other problem was when I tried to get zero % financing and a $1500 rebate and others as stated on the web site. I easily qualified for for this. The sales man said I couldn't get both. Again I got f--ked. This dealership is run by con men and thieves, NEVER will I purchase a vehicle from you or recommend to anyone else to do so. This company sucks.