Contact Kenmore Corporate

Our refrigerator has had nothing but problems with accepting new water filters to ice maker freezing up every month.....I would expect a better product.....can I give you back your refrigerator and get half my money back?....Totally unsatisfied with your product.

We purchased a new Kenmore refrigerator April 2018. In July 2019 the refrigeration section went out and we lost hundreds of dollars of food. The Kenmore appliance repair said we needed a new fan for $400 (plus the service fee of $185). In addition to that they needed to order the part and the repair will take 3 weeks. So for 3 weeks we will be having to use an ice chest. After more than 45 minutes on hold and being transferred to three different people who could not help and could not provide us with the correct number to call Kenmore said it was out of warranty and would not take any responsibility or share any of the responsibility with us. We expected some semblance of quality with a Kenmore appliance and also expected some semblance of customer service regarding their quality but we received neither. They were only proficient at passing us along to someone else equally as unsympathetic and unobliging as soon as possible. We will NEVER buy another Kenmore appliance and we encourage anyone reading this review to beware of the Kenmore brand and extremely poor customer service.

I bought a Kenmore electric range on 6/01/16 from the Sears store in Columbus Ga. I was cooking meat in a frying pan and the element blew out and it burned a hole in the pan. Hot oil was splatter over the house and myself, some of the cooking oil ran out of the pan before I could get it to the sink and started a fire on the stove. I got the fire out quick enough that the house did not catch on fire, but it was a mess on the floor and wall to clean up. I got splattered by the hot oil myself and fortunate that no one else got hit by the hot oil. This happened very suddenly and a very loud pop. I have never seen anything like this to happen on a electric stove, normally the element just does not heat when the element goes bad.I had the heat range set at 7 not at maximum 10. I want to hear from you on this issue, I have the pan and element for proof. How could this happen is my question? If this happened to others, it could be the cause of the house burning. There has to be a very serious flaw in the stove or element for this to happen. Clifford John Mallory, 3727 Thomaston Hwy, Woodland Ga. 31836

We bought a grill June 2017 (146.47223610). This year when we went to use it all burner pipes are breaking when you touch them. I feel like for the amount of money I spent on the grill it should last more than a year and a half.

I received a Kenmore Elite Stand Mixer (model # 100.8920890A) for Christmas. The whisk attachment works fine but the other attachment will attach at the top but does not fit in the bowl, so the mixer will not close. I have tried to call customer service to get an answer or replace the part but they will not help due to me not having the receipt. I cannot even find a place to buy the 3qt bowel or new attachments (was not included in my mixer and neither was the dough hook). I am willing to try and buy the parts myself and yet they still will not help me. I asked if I could look in bank statements to show proof of purchase and they said no I needed a recipe. The representatives were extremely short and basically said they could do nothing when I gave them all of those options. I am not one to cause a big deal but I would like for my product to work and its extremely frustrating that they could care less about their customer experience.

I purchased a Kenmore 500 series top load washer form Sears. It cost ne over $700. This was the worst decision I have ever made. This washer is USELESS. The agitator is 8" in diameter and the trank is 24" in diameter. Clothes do not get clean. They just sit in the tank and shake. There is no rolling motion and no turnover. if I wash sockes you would think that they would roll around, top to bottom. They dont. They just sit in the tank while the agitator pulls 1 sock down only to return it to the top. If I wash a blanket I may as well just sock it the bathtub for all of the agitation I get. I defeated the interlock to watch the agitation. Oh, the agitator and tank operate just fine. Thsi is not a mechanical problem. IT IS A DESIGN PROBLEM AND YOU DESIGNED IT. The autofill is TOTALLY useless. If I put in 4 towels it adds 3 gallons of water then moves from sense to wash. I literally can see dry toels sit there for 10 minutes until the tank enpties and it proceeds to rinse unwashed clothes. If I max-fill the washer, the clothes just sit with almost no agitation. I typically have to wash twice just to get clothes partially clean. Forget getting spot stains out. This is impossible when clothes dont circulate - only shake. You are efficient all right - efficient at leaving dirt on the linens. NOTHING about this washer is good. Worse, I have been a loyal Kenmore washer/dryer purchase for 40 years (3 homes over 40 years and 4 sets). I WILL NEVER, EVER, EVER, EVER, EVER, buy Kenmore again. I will tell everyone about this disaster of an appliance. Like an idiot, I bought a 7 year repair agreement. I wish I could simply throw it away and buy from LG or Ge or anyone but your company. P.S., I am a professional engineer. not some random moron. I can tell you that you have deceived me and I will not forgive you for marketing a piece of trash. How can I rate you negative 5 stars?

The water & energy efficient machines that we purchased a few months ago work the way they were made to work.
my complaint is....THERE ISN'T ENOUGH WATER TO WASH FULL LOAD & IT TAKES WAY TOOOOO LONG TO WASH A LOAD OF CLOTHES.
Who can take a bath in 6 inches of water, and 1 1/2 hour to wash?????? So it saves on water but then its MORE for the electric bill!!!!!!!
There is no manual control, it would be great to be able to adjust the time and size.....They take entirely way to long to wash.
would definitely NOT purchase again

On May 25, 2015 My husband and I purchased a Kenmore Elite 74033, French Doors, Bottom Freezer Model #: 79574099410. We spent over $3,000.00. Every 2 weeks, starting in November of 2018 the refrigerator has had problems keeping its temperature. I've repeatedly called for repairmen, who have come 4 times now. The first time it was a compressor, the 2nd time to fix what the first repairman did not, the 3rd time it was a Freon leak, and the 4th time is scheduled for February 8th. Each of these times my family and I have lost food and time away from work.

This is ridiculous for a 3 year old refrigerator. I have spent countless hours arguing with Kenmore Customer Service that this is unacceptable life expectancy for a refrigerator. They just keep sending repairmen and try to get me off the phone. The only thing that I got out of that was an expedited appointment for another repairman to come out - the appointment was ONE day before the already scheduled date of February 8th...........How many times does a repairman have to come out for the same thing, and my family to lose food and time for Kenmore to understand that this refrigerator is not working. I would like the balance of my money back so that I may purchase a refrigerator that work or a replacement refrigerator.

I have posted this on social media, contacted my local news stations and emailed your VP of Customer Care. I am in utter disbelief that this is how Sears/Kenmore treat their customers.

Nilda Y. Luca
604 Edisto Court
Virginia Beach, VA 23462
(757) 343-8020 (c)

Since I purchased a refrigerator I have had continual problems maintaining an adequate temperature. Either it is too hot spoiling food or too cold excessively freezing food. I have tried to adjust the temperature gauge but I continue to experience above listed problems. Can you help me? Thank you.

Model is Kenmore stainless steel and is 5 foot high. Model # 106.76393413. Serial # VS72147198. Mfg date is 5/17

I bought a new Kenmore washer and dryer 3 years ago and I have had to fix the washer 3 times last time was 2 months ago and it's broke again. It cost over 100.00 to fix each time. I will never buy Kenmore again this washer is made with plastic pieces so they brake easy. I am going to buy a Maytag with agitator in it. I have always had Kenmore products but since they build them to brake all the time now I will not waste my money on that product again. So disappointed in Kenmore products. Don't buy Kenmore new washers built with plastic pieces.

Bought a Kenmore refrigerator from Sears in Rhinelander, WI close to 3 years ago. The first one they delivered had crooked handles and freezer magnets falling off from switching the handles from right to left as we asked but did a terrible job,.we sent it back.
The second one came with knocking noise that comes and goes, they said it was common. We always thought that a new refrigerator shouldn't make knocking noise, and from doing research since, I guess I was right.
We will never buy a "Kenmore Product ever again! and will pass the word around for others to stay away from your poor merchandise.

Front loading washing machine is a piece of crap. Won’t spin Water out, drain or advance to next function. Just sits and uses up electricity.

Take it back. I’ll buy something else. Supposed to be heavy duty!!

Kenmore Elite Grill -Firebox rusting, can cause fire... Should be covered under warranty.. found out they had class action suite on the firebox after the repairman comes to home and gives us a bill to repair for $452.. Sear and Kenmore deny any wrong doing, however they had to settle for the repair of the firebox's. Highly unsatisfied and been dragged all around to get it covered.. contacting attorneys...

We purchased a Kenmore Top Loading HE Low water washer Model 110.2613 *410 or 110.2713 *410 approximately 6 months ago (Sears on Dorothy Ln in Kettering OH) and it absolutely SUCKS. Doing 1 load of laundry takes 90 minutes. Nine out of ten times the washer fills with so little water I don't believe our clothes are getting clean (how can clothes get clean without water?)... or they are being ruined as we now have holes in our towels and have holes in some of the larger items we have washed. Other times the water fills so full we don't believe the water will shut off to continue to the wash cycle. We follow the directions to the letter. We use the correct amount and correct detergent. We put it on the correct wash mode and we have cleaned the washer out with bleach. I was under the impression that Kenmore was one of the top brand washers to purchase. Boy was I wrong .... I absolutely abhor this washer & I dearly wish I would have paid the extra money for the Warranty because this piece of crap would be out of my home. I know of several people who are having the same issue with the Kenmore top loaders HE. What is wrong with these washers? It is not operator error!!!!!!!!

I moved into my new home almost a year ago (Eastwood homes) - my dishwasher broke soon after we moved in and now my microwave as well - I scheduled an appt first for my dishwasher, they came out and did not do anything but order a part that's been sitting in my garage for about a month now because no one has come to install it - I called to find out what was going on and also so schedule a repair for my microwave - i was told the person was coming between 8am-12p. i called around 11am to find out what was going to and was told the person was delayed and was going to be there a 2:30pm. I had to reschedule because I had to go to work, so I wanted hours of my day waiting on someone that did not show up nor had the courtesy of giving me a heads up about being late. I called and reschedule and was asked if the dishwasher part was in my house and said YES. A week later, the guy shows up again and says he cant install the new dishwasher part because thats a two men job and did not know the part was there so has to come back - this is extremely frustrating and time consuming since we have to take time from work days to make this happen because they do not work weekends and the time frames provided are ridiculous.

I purchased Kenmore Elite refrigerator in September of 2015 and it has already quit cooling. I understand that base warranty is out already, but I have had a repair technician come out and tell me that the problem is with the sealed system or the compressor which carries a 5/10 year warranty. I have already been without a fridge for a week now and am being told it will be another week before Kenmore can get someone here to look at it, that is not acceptable. Please someone help?

We have a Kenmore Elite Clothes Dryer. There is a plastic shield that covers the light bulb on the back of the inside interior. It's called a dryer drum light lens. This part warped from the heat and does not lie flat and clothes get caught on it. I called the Sear/Kenmore parts department and thought they would send a free replacement because the part failed. A plastic part in a heat environment should not warp. I had a choice of buying the part for $17.42 plus $6.99 shipping or asking for a service call which starts at over $79.00 (to determine if the part failed or not).

Over the past few years we've had a few problems with household appliances (Keurig coffee maker, Conair scale) and these companies immediate rushed out a replacement part that we were having a problem with. Sear/Kenmore had no interest in standing by the product or the part - since the dryer was out of warranty and we had no extended parts warranty contract. We're award winning writers and write all the time about customer service and satisfaction. We've never had a problem with Sears, but when researching where to write about this, we noticed that they have a very low satisfaction rating in many articles and ratings.

I guess we'll have to include them when we write about companies who talk the customer service talk, but don't walk the walk. P.S. Our order number is WP8532165 in case you're interested.

Purchased a gas water heater from sears in 2013. Starting having problems after 6 months of installation. Had you service it while still under warranty. Soon as its warranty ran out, more problems. I now have relight pilot 2 to 3 times a week with a match because igniter no longer works. This product is a piece of SHIT and the bane of my life. I will never ever buy another Kenmore product. you will get no stars from me. And if I attached an image you would not like it.

This compliant concerns a Kenmore Elite Double oven range Model # 79097713411. This is a warranty replacement for another Kenmore Elite Double oven that had issues. The stove was delivered on Feb 23, 2016. Upon delivery left side of Control Panel was loose, after cooking on stove the panel fell down. On March 8th called Warranty to schedule repair, scheduled for March 10th, tech came on the 10th, repaired with tape to hold panel in place. On March 28th called Warranty again same issue fell down again, was told could come out 50 or more times to apply tape and would not apply to warranty replacement. Sears tech came out on March 30th replaced tape, on March 31st fell back down.

AGAIN, called Warranty to schedule repair, scheduled tech out on April 6th, came out today April 6th, tech put 2 pieces of tape, said that would hold it, fell down while he was here... ordered Control Panel today. Attached photo to show how. I hope Sears does not train their techs this is how to fix a $2600.00 stove. At this point considering calling Better Business Bureau to file a complaint against Kenmore appliances and Warranty work. Looking at receipt left by tech today, tech was paid $163.16 to replace TAPE, pretty good pay for so little work. Thank you for your part in fixing this issue.

We had a fire last may and had to replace our refrigerator (June 2015). We purchased a Kenmore side by side with ice and water through the door. Right from the start, I could tell something was wrong because one of the doors stuck out further then the other.. Within a few days we had the service department out for the crooked door, the door didn't register as being closed so the alarm kept coming off and the water and ice through the door did not work.

Between June, 2015, the service department has been out 7 times, they have replaced the door (which took 6 weeks to make), the motor and countless other parts. I keep fighting with Sears and saying, I WANT a new refrigerator - I spent my HARD earned money to buy a NEW refrigerator and I deserve a NEW refrigerator that works! But they kept coming out to try and fix it. This last phone and nothing you are doing is working - please just give me another refrigerator, any WORKABLE refrigerator. WE have NOT had water or ice in almost a year and have thrown out tons of food from freezing issues. This last service call the beginning of March was the last straw.

They said they would now replace the other door but they wouldn't have the door until the end of MAY. Needless to say I was fuming. Sears finally agreed to give us a full credit to pick out another refrigerator. We went two days ago, very excited to FINALLY be getting a working refrigerator only to be told when we got to Sears that they WOULD NOT replace out fridge because it was Kenmore's responsibility, not theirs. Sears said they would try to fix it one last time but if it didn't solve the problem. I am so fed up and so angry at this point.

I am a single mom and believe me, coming up with the money to buy a new fridge was no easy task. I will wait a few days before contacting the Better Business Bureau and Consumer Affairs and I may even take out a HUGE ad in the local newspapers as I am THAT MAD!

I bought a Kenmore refrigerator in September 2013. In mid 2014,the refrigerator went out. I called for service and learned the compressor had gone out. The repairman replaced the compressor. 2 years later, March 6, 2016, the refrigerator went out again. I called for service and was not able to get an appointment until Tuesday March 8. I was told that the repairman would be at my home between 12 and 4 pm. I had to take off work in order to be home for the appointment.

When he arrived at 3, I was told that he could not do the repair, because it was a 2 hour job, and that he did not have the part with him. He then tells me that I cannot get the fridge fixed until March 16. So I have a fridge full of food, and I am out of refrigerator for almost10 days! Oh, did I mention that the refrigerator needs another compressor. Two compressors in less than three years is unheard of. What has to happen to get the refrigerator replaced?

Maybe if it blows up and kills someone? By the way, I also bought another piece of junk from Sears. I bought a stove, and used the self-cleaning aide, and the glass shattered. I know that you will not replace these products, but I want you to know that I am going to blast Sears and Kenmore on Social Media, every chance I get! I will never buy a product again! I purposely made a special trip to Sears to replace all my appliances, thinking that you had good products. I bought the stove, dishwasher, and refrigerator, and was about to purchase a microwave and oven wall unit later in March; which will not be happening. I guess I will just wait for the dishwasher to malfunction next.

So now I've lost all my groceries, and as of today March 14th, I still do not have a working refrigerator. I know you feel I am just 1 customer and will not have any impact on Sears and Kenmore; and that is the problem.

Kenmore elite range Model 790.41023801,Serial # NF00 123284.. SAFETY HAZARD, Oven racks fall to the bottom of oven if rack is pushed to one side and a heavy dish or pan is on the rack, example pan of lazana. What is the fix? Are longer racks available? Appears the oven walls may have expanded or the racks got shorter. Racks need to be 1/4 inch longer. Thank you. The people on the 800 number won't even talk about it.

We had a 20 year old GE refrigerator with absolutely no problems until last year. We replaced it with the Kenmore refrigerator and already had a tech come out to replace the ice maker. Now that same ice maker that was replaced is so loud it is ridiculous. The other ice maker was causing the ice to taste funny which didnt make sense. We had flushed the lines and he replaced two or three parts. The ice tastes fine now but it is ridiculously loud. That is not the biggest complaint though.

The biggest complaint I feel is a safety issue. The handles on the door are too far out and when you lean over to get something out of the fridge, if you lean back up, your head hits the handle. I have cut the top of my head twice, once was deep enough that I almost had to go to the hospital. The edges of the handles are very pointy and sharp. You can also smash your fingers in between the handles between the freezer portion and the refrigerator. The old refrigerator we had did not have the spacing on the handles and was designed with smooth edges.

This is a huge safety concern and should be addressed immediately. I have two young daughters, 9 and 7 and my wife has even hit her head. My kids have smashed their fingers between the two handles as well. Poor design and this needs to be corrected immediately. If you would like to see the pictures of what I am talking about, please respond. J Collins

I purchased a new Kenmore washer and dryer in September 2013. I bought them at Sears, Olney, Il. The price was close to $800.00. The dryer has never worked properly, but as I have never had a Kenmore before, I just assumed it just dried differently. The past several months it has taken longer and longer to dry clothes. Finally a few weeks ago, the dryer stopped drying them completely.

I had NEVER bought anything from Sears before nor have I ever bought any Kenmore products. And I will never again! Of course the warranty has expired. I am disabled and live on a fixed income. I sure can't afford to get a new dryer, or have this one fixed any time soon...One more thing, It is only my adult son and my laundry that I've been doing..It's not like I have a family of 10.

Combination Microwave Hood Combination has caught on fire from shelf bracket. Model # 401.8504. It is 3 years old and came with new house. This is unreal and someone should tell Kenmore corporate about all the complaints before they get a class-action lawsuit against them.

I have bought Kenmore appliances in the past and have been very satisfied. This time I am very upset about my Kenmore washing machine. I bought it in January of 2011 and by October of 2015 it broke and the repair man said it would cost over $400.00 to fix it. It is a bad circuit board. I paid $399.99 for it and got just over 4 years use from it. I will not buy any other Kenmore products and will let my friends and family know about my experience. I never would have expected this from a Kenmore.

I have a ultra wash dishwasher that right away the fill valve did not work was replaced less than a year went by it went out again less than six months out again now also will not dry completely or clean dishes completely. I have always used Kenmore the last one I had worked great wish I still had it. It was still working great when I replaced it only reason I replaced it I bought all new appliances wanted it to match. This is by far the worst machine I have ever had it is out of warranty and they want to charge $59.00 just to look at it and tell me why it is a lousy dishwasher very poor service from a company that I thought had integrity and took good care of the customer. Will not buy another will buy from the competitor before I put money in the Kenmore corporate cash cow.

Kenmore model # 59672003016 frig bought 2013 leaks water & ice buildup due to drain tube design flaw which manager corrected with replacement p/n W10619951. But Kenmore will not provide for free or at minimum discounted price. "We got your $2K and two years later we got another $40 sucker" is my perception of their customer disservice attitude.

We bought a high end Kenmore dishwasher that has 6 wash options & 3 other settings. Several repair men came out, checked it out & said "Use only the normal wash cycle, as the other cycles don't get dishes clean & they use more water". Sometimes, I want the 1 hr cycle, or whatever, and that is why we paid extra to get the extra features. If I can only use the normal cycle then exchange my dishwasher for a less expensive model.

I run the water hot before starting, use only cubes like they want me to. One time the cube only 1/2 disolved. It is like it doesn't rinse clean, as food particals are on inside glasses or on top of cups that weren't there earlier. I've had 5-6 dishwashers in my lifetime, all have been better than this one. It only does it sometimes, but you never know when it will happen. Very unhappy with the service I am getting from Sears. I called, and they forward me to someone else, I get cut off. They don't have record with my complaints, We bought our appliances from George Powell, then got Robert Diehl, then a Johan, all said they would work with us, & get us a different machine, but nothing.

We bought and had the new refritgerator delivered on July 28, 2011, and when the warning lights for a new water filter and air filter went on this past week, February 2012, we found that there was no filter for the water installed! We have been without filtered water for 7 months, and in that time the water was used in baby formula and drinking, thinking it was filtered! Apparently the Sears installers or the manufactor (maybe the same) of the refrigerator didn't install the filter when is came.

There was a "plug" in it's place to keep the water running, otherwise we would have questioned the non-flow of the water way back then. We bought it from the nearly defunct Sears in Carmel Mountain, San Diego. California. All this came about when I looked into the water-filter receptable and saw the "plug", when I was about to install a new filter, which by the way, was the wrong one to use, because the people at Sears sold me the wrong one. The "Use & Care Guide doesn't specify the type of filter needed, only the Sears stores have the information in their files, and the clerk sold me the wrong one.

I don't know what recourse I have for this goof by Sears, other then to recommend to all my friends and church folks to be highly aware of what they buy from Sears. We probably will use Sears as the last recourse for any thing we buy in the future.

In July of this year we bought a 28cu.ft. french door refrig. Today in cleaning a shelf - it broke. I called the Sears Repair line and talked to a very nice young man. BUT - all he could offer me was a replacement part shipped to me IN 7 TO 10 WORKING DAYS. This, in my opinion, is not acceptable. They should send out a repair man tomorrow with the part, even if they had to take one out of a floor model. After much dicussion, he is TRYING to get the part to me in less time. The glass that broke covers the vegatable and air tight crisper. All the vegetables and fruits I purchased today will not last 7 to 10 days.

Also, by purchasing a warranty I was led to believe that a workman would respond - not "I'll ship the part to you and you can install it". I would appreciate a quick response to this complaint, or at least an acknowledgement that you received this complaint. The refrig. was purchased in the FT. Smith, AR store. Also, when I looked at the receipt for the refrig. I noticed that I was charged a delivery charge and an old refrig. pick up charge. At the time of purchase LOWES was not charging for delivery and pick up of old appliance. I was under the impression that SEARS matched other offers. I guess I was under the wrong impression.

Sincerely, a very disillusioned customer, Joyce Carpenter

Model number 401.85044010. Serial Number 5N117MM94104. Early morning my wife put a cup of water in the microwave to make tea. The microwave would not shut off. When opening the door the glass dish shattered into thousands of pieces. Upon shutting the door It started and wouldn’t stop. I unplugged it. It is a year and a half old. This is a new house with all Kenmore appliances. There is no way this should have happens. This is a real safety issue . I am going shopping for a new microwave tomorrow and will not be a Kenmore. You can bet I will be at Sears in the morning but to make a purchase.

I have a Kenmore flat top stove that is approx. 10yrs old. Today while I was sleeping ( work nights ) my fire detectors started going off, got up to my house full of smoke. I ran downstairs to find my daughter was baking cookies and that they had not been in there for more than 10 min. when they caught fire! She got the cookies outside the house but the top heating rod would not shut off until I tripped breaker. I started researching this problem to find out there has been 100’s of complaints of this problem occuring and probably manybe more not reported on line. My model # 790.95664102 and is not one of the models that have had a recall notice with this same exact problem.

I hope you will take the appropriate actions to resolve this problem before someone gets seriously hurt!! Needless to say I will be needing a new stove and hope you will make good on your product and refund my money for a defective oven. Thank you.

Purchased a kenmore elite refrigerator freezer side by side model number 795.5137. Took delivery on a wednesday. The doors were taken off for entrance into the house. Plugeed it in about 3pm after putting the water line on and taking off the tons of tape used in shipping. Four hours later still as warm in the fridge as outside. Called tech service after being transferred three times to an expert on this fridge i was told i must wait 24-36 hours. I explained i had food sitting in ice chests and on my counter, he said do not put food in. I waited 24 hours and did not open the doors at all/ When i checked the fridge was still warm, the fan was blowing warm air.

I called the tech service transferred three times to the EXPERT this guy had me press a few buttons and asked that i hold my phone up to a small speaker on the door. The speaker let out what sounded like a fax machine. The expert said from that sound he could tell the fridge was in fact cooling down and that the inside temperture was 74. I explained that in my house and outside the temperture was 70 so i would be better off leaving my food outside. I than was told wait a few more hours which i did. At somewhere after 11:30 pm i had had it i called again and was told to call delivery service and have the fridge exchanged.

I had to wait until the morning. I called delivery service and was told i could not get a new fridge delivered for three days. I raised hell and got a next day delivery. Next day new fridge arrived at 3pm delivery guys took off doors brought it in and took the old one. I asked delivery guy if taking the doors off may have had something to do with the problem he said no way. So i hooked up the water line peeled off the tape and plugged it in. Four hours later nothing fan blowing warm air. Called tech same transfer three times finally got tech said i must wait 24 hours do not open doors. I tied a string on the handles so nobody would open this thing up.

24 hours later untied the doors expected to find a fridge waiting to cool my food and guess what yep warmer than outside, called tech service again told i should check outlet voltage which i did and it was perfect, i even ran a heavy duty extension cord to an air condition outlet in the living room and no difference. Tech said i need to schedule a repair man, was told 10/24 first available i explained to tech on phone that that is over a week away she said nothing she could do. She than said if you have medication in the fridge it will be considered an emergency. I said i do have medication in the fridge and she made the appointment for three days out.

As i right this my wife is on the phone getting no where with sears. I will not be waiting for a tech i will be getting this back to sears and purchasing a reliable fridge from somewhere else. Im done with sears if i coulsd i would drive this fridge to the CEO doorstep and leave it there. I have been a liflong sears customer no more

I have always bought Kenmore appliances, except my last diswasher was a Maytag, (wish I had it back). My new Kenmore is the most poorly designed dishwasher made, all of my friends think so too, I do not know what dishes they had for their demostration, but my glasses just fit in one place where they don’t wobble, I haven’t any places for a good size serving dish, and even the smaller dishes are filled with water. If I put coffee mugs in the washer I lose the space for glasses or small bowls, and all of my other dish washers completely turned themselves off, you have to push a button after it finishes washing to turn it off.

My husband noticed that I have to move everything around to fit, even when you fold down some tines, then the dishes wobble around. The only thing good about the machine,is that it is quiet and I like the stainless steel interior.