Contact 1800flowers.com Corporate

FOUR DIFFERENT ORDERS AND THEY STILL GOT IT WRING!
First order: they shipped to me

Second Order: they shipped to the right recipient with no card

Third Order they shipped to right recipient , right card, but they used half of my address, half of the recipient address. We live in different cities.

Fourth order. I gave up. Asking for my money back.

The flowers i ordered my sister n law when her Grand Mother Passed were not in bloom nor did they bloom. I called to let you know and the order was resent and was in the same condition.This is not acceptable i was trying to lift her up by sending flowers and they were not cheerful at all . I would Like a refund ASAP and i will get her some beautiful flowers esle where .

Can you give less than a 1 ?
My son sent me too bunches of tulips for mother's day. They arrived on a Saturday and I opened them up and did exactly what the directions said to cut off the bottoms and use the preservative pack. I use my own vases. One for each bunch. By Monday the flowers were dying already petals falling off all of the Tulips I did not want it to tell him cuz I know he would want me to enjoy the flowers and certainly not have a problem but by Wednesday I felt so annoyed that I went on to do a live chat with someone who acted like they would certainly deal with the problem to my satisfaction. Not so I spent almost a half an hour on the phone with someone who kept texting back what can I do to resolve this issue what can I do to make you happy? She wound up just saying she would give my son half his money back, $32. This is half of what he spent and a 20% off coupon a future order. Who is going to make a future order with them!?! This was terrible customer service I had flowers that didn't even make it past 2 days he only got half his money back. She said there was no replacement available for this. Absolutely ridiculous 1-800 flowers! Are you not sending out flowers all over the whole country? How could you not replace the tulips, or send me something else, I said that was fine too. I don't know where these tulips came from?? She wouldn't tell me where they shipped out from. How fresh could they have been one sent to the customer. Highly disappointed for mother's day, and highly disappointed and 1-800 Flowers

Would give zero stars if possible. Children ordered me flowers for Mother’s Day. First order my son never got a confirmation email so he reordered the flowers. I never received them. Said “sorry” nothing they can do since the y showed to be delivered. I watched every notification from my front porch that day. They never arrived. It’s our word against there’s at this point. And to make it worse he was charged for both orders! Of which I didn’t receive either! Never again will ding 1-800 flowers and will tell everyone I know not to use them either. Piss poor customer service.

I ordered wth a transaction number W01005856265697 placed it last 11th of May and supposed to be delivered by the 13th of Saturday but sadly it wasn't delivered up until today . My apology but I have to cancel it since the occasion's done. Please have it credited back on my account.

Thank you

Mothers Day flowers were horrible when delivered. Some of the roses were already dying and lots of petals had fallen off.. ordered 24 of them but didn’t get 24.

I ordered a gift from my mother when it arrived it was broken call to try and get a new one sent out and was told that is not possible and instead they can only refund me half of my money I will never use them again. I cannot provide a picture because she she lives far from me

They delivered my flowers to the wrong address because the Customer Service Rep did not understand English properly. I called spent hour lunch just for the other representative to even understand the situation. She told me would have flowers delivered next day but I had to call back later once the previous shipment showed process. I call back third rep also language barrier said had to have a supervisor call me back. No call back! They have the worse outsourced Customer Service that has no clue what they are doing ! Still waiting on refund. Never order from this place . Customer service hangs up on you a lot so plan making multiple calls and spending hours on phone to get no where.

THEY GET NO STARS FROM ME! Placed order 4/10/23 paid $5.99 for same day delivery that never was! They suggested I do a reorder gave me a bouquet of $10 more than what I paid that still never arrived. Today 4/14/23 I'm getting my refund but they are keeping $15.65 of my money for a membership that was on sided!

Order W01005856265998 I have spoke to three people in the past week and all have told me i would receive a refund due to not being delivered on my daughters birthday. No one knows what they are doing every one tells me the person before has not done it. Then i call and get a “christopher” who tells me the people lied. What kind of place is this? I want all my money returned and i will never use or recommend this company again the customer service is beyond horrific. This place is a scam and lie. Return all mt money and i will be contacting the better business as well.

We placed an order for delivery and you called at 2:10 on the day of delivery to say you couldn't fulfil the order and wanted to send it 1-2 days later. What the heck is that about!!! The order was being delivered in anniversary of the passing of a dear friends husband. If you could not fulfill the order you should not have taken it on to begin with. We could have contacted someone else who was more competent to get the order to the recipient. This is also not the first time this has happened which is really poor customer service on your part. We did chat virtually with Cristina, who was amazing, but not even she could fix the issue of your incompetence. BTW our order number was 5855531956 and the intial call we got the representative was not at all helpful and was rude. Unfortunately I did not get her name as it was difficult to understand her accent. Definitely not a fan of 1800 Flowers any more and will be letting everyone I know now about it!

I’d give this place a damn 0. WORST EXPERIENCE IVE EVER HAD!!!!!

I ordered flowers with balloons for my mother's birthday 3-3-23 to arrive at her workplace while visitors were there. These were supposed to be same-day delivery within a 2 to 3 timeframe. These flowers never made it. I made contact with an agent online. Who had offered me a $20 dollar coupon for my next order and to change the delivery to arrive at her house before 8 pm the same day. I accepted. Again no flowers and balloons were delivered. Same order now twice messed up. I contacted 800flowers once again on live chat. The same thing was offered. I had to explain the situation a number of times as well. Now what was offered was 50% off the order and the $20 dollar coupon and delivery date as soon as possible. The next available date I expected is tomorrow. Instead, March 6 is the earliest they would deliver. Days after my mother's birthday and already ruined my surprise for her. I was forced to accept the March 6 delivery date so I asked for a supervisor or anyone higher up the ladder explaining I understand the person on the other end isn't directly responsible but this was unacceptable. I asked if I can get an email to be told that that information isn't allowed to be given. I felt I had a valid reason to express my concern to higher management . Basically, the agent ended the chat only can say I am sorry. I have never had such a horrid experience ordering flowers before. I felt management would want to hear this.

My order # 5854042106
All day 3/2/23 order was processing. My coworker did not enjoy her flowers at her desk because they arrived after 4pm and we both leave a 4:00 pm.
I’m highly disappointed and being a valued customer because I often order from flowers.
I’m of going else where to a company that can deliver before the end of the day.

I ordered 9-10 white roses with an additional 2 types of purple flowers in a square vase, about 18" across, and cost about $125.
But what was delivered to my friend on her 75th birthday was a tall vase with 2 white roses, and white CARNATIONS and pink flowers???!!!!!!
NEVER AGAIN 1-800 will I trust you with my hard earned dollar!!!!!!!!!!!!!!!!!!!

This is the worst place to order flowers,
I just received a dying flowers.
A gift from my daughter
I don’t recommend this website to order flowers

I paid for a delivery for my wife on a special day and it was not delivered. No communication was give as to why it was not delivered and no notification was supplied. When contacting them by phone they were very unapologethic about it.

Initial order placed to be delivered on Monday February 13, 2023. Received confirmation order was delivered. We did not receive them. Went online to customer service chat. Agent said florist determines the delivery confirmation. Was told delivery would be following day. Florist arrived after dark on February 14. Flower blooms were falling off and bouquet looked terrible. Called customer service. Was told replacement order was made for next day. Received confirmation it was delivered the next day but never arrived. Called customer service a 3rd time. Agent was nice and said she would upgrade my order and have it shipped overnight via FedEx. We checked the next day and order showed pending. Called the 4th time and was told the warehouse run out of the arrangement I was to get so nothing shipped and no one contacted me. This agent assured me she would make sure I got a nice arrangement delivered overnight via FedEx. I asked to please make sure it was comparable to the 36 rose arrangement the last agent promised me. She said it would be. I just received a confirmation my order was being processed for shipping however it is 12 roses in a more expensive vase. I really didn't care about a vase just nice large bouquet which I paid 80 plus dollars for. Who knows if this 4th order will arrive but this entire ordeal has been a absolute disaster. I sure wished I could speak to a corporate associate about this but they never have time for a person like me. I really couldn't afford this to begin with but it was our 35 anniversary and I scrapped up enough money to suprise her. This really embarrassed me and feel this company let me down. They should be ashamed, not me.

1-800-Flowers sells/shares it's customer email info with multiple advertisers without the customer's consent. I placed an order from them and the very next day the inbox of the email address I used was loaded with unsolicited ads & offers.
I did NOT click on any permission box during the checkout process

I ordered the sunny garden basket for my daughter 148591L what she got was pretty but no where near the amount of flowers it should have had for the price I paid and the only thing consistant was the basket!

I called with a watering question and it was very difficult speaking with your representative because she must have been located in another country. PLEASE HIRE AMERICANS THAT SPEAK WITHOUT A FOREIGN ACCENT.

I STILL DO NOT KNOW HOW TO WATER THE PLANT I RECEIVED BECAUSE IT CAME WITH NO INSTRUCTIONS.

I received an overnight bouquet for Valentines Day. The bouquets leaves and strand were rotten, the bouquet leaned; it was horrible, inconsiderate, careless and unprofessional.

My son ordered flowers for myself and his fiancé for Valentines Day and had them delivered on 2-13-23.
The flower presentation was horrible it looked like I or another amateur person had hurriedly stuffed flowers into a glass container. They were very poorly arranged and had absolutely no adornment to show that care had been taken to present a well thought project.
There was no ribbon or anything to suggest that either arrangement was for Valentine’s Day.
When I called 1-800 Flowers to complain they very conveniently couldn’t find the order and were in no way courteous nor did they even utter an apology.
Will never do any business or recommend this company to anyone but I will tell everyone to stay away from ordering through them for any occasion

Hello, I have been ordering from 1800 flowers for many years. However this may be my last order from this company. I ordered a very special gift 3 weeks in advance for Valentine's day of 2023. It was an anniversary and Valentine's gift. The recipient never received it. I called multiple times to have it resent. Nothing. It is now 02/16/2023 . This service was such a disappointment. I have spoken with maybe 10 reps that has no training on what to do. 1 rep did apologize and said she will do a refund and also my order resent do to such inconvenience. That has not happened. My order# is 5848323678. I am a very very disappointing customer.

Order#W01005852793122, on 2/15/23.
I ordered flowers for my wife for a special occasion. I ordered at 8:30am pst, 6hrs before the same day delivery cutoff time. My flowers weren’t delivered and I was told it was because of Valentine’s Day. No excuse. You guys have one job and you ruined my day. Your customer service rep Jessica was unapologetic and her manager Eric finally apologized after 10 mins of talking. Then offered a $20 coupon.
THIS IS UNACCEPTABLE!! This is ridiculous. This was handled even more poorly. You guys’ reputation was supposed to be A+, but it turned out to be an F !!!!
I’m so upset that you guys managed to ruin what was supposed to be a beautiful day.
Thanks for nothing.

Art Ramirez.

My sympathy flowers I sent look puny compared to the picture on the website No greenery. The couple leaves on there turned yellow and they were delivered today.
I'm so embarrassed.
Sorry I can't get picture clearer because it was sent thru messages

I placed an order with two Items to be delivered to my daughter, who is in a Rehab facility in Arkansas. I tried to place the order online but needed help. The gentleman I spoke with insisted that he needed to process my order with him to assure on time delivery so I trusted that they would be there on time (February 13, 2023). One of the items was received on time but one was not received at all. When I called 1800flowers about the problem, the person who answered told me it was delivered, who signed for it, etc. When I checked with the facility I was assured that there was no such person on their employ so I again called 1800flowers. I spoke with yet another woman and she told me that she couldn't help me because "someone else was working on my case" I asked her to check with the person who was supposedly working on this and she said she could not do because the identity of that person "is locked". The bottom line is that my daughter did not receive the fruit basket I sent her and I would like full refund for the item.

Poor customer service and experience. Paid for same day delivery and yet every representative is so apologetic and all their committs have failed. Furious my valentine day surprise was ruined. I allowed to make it right next day delivery and representative told me should be delivered early. It's now afternoon and NO.. I'll never use this company again.

I ordered from 1800flowers because they were promoted by American Express, I was very disappointed in the product. The flowers were for valentine day and were delivered on time by fedex. Unfortunately just 48 hours after delivery I must throw them away. All of the heads of the roses are bent fully over, the petals did not open and the flowers I picked up myself from the local grocery store are a superior product. Here is my order number so that you can do any checking needed. W01005850734626.

My wife had her dog attacked and viciously killed by a wild dog pack in our front yard on Feb 13th. It put a big damper on our Valentines celebration to say the least. I had already ordered flowers for the occasion because she loves flowers. She had to work the 14th so I had them sent to work. They arrived in a fi g box and half dead and not what I had ordered. It made her cry
Come on guys. We count on you to make things better not worse. I want my money back and you can have your sorry flowers back

I paid for a LARGE bouquet of flowers. It looks like they sent a half filled vase of left overs. HORRIBLE for $75. First time user, LAST time user of the ripoff service. NEVER again !!! Plus there is no way to make a complaint on their website. BUYER BEWARE> Look at the garbage they sent out . The first picture is what my daughter received. The second picture is what I paid for !!!

I ordered flowers and candy for Valentine’s Day and paid an extra fee to get it delivered on valentines day. Nothing was delivered and I got no call back . I would please like my refund .

I received my valentines flowers in a box to put together myself! The flowers was still wrapped in the plastic as well as the vase. They looked like grocery store flowers! Ruined my valentines and my husband paid $85 for a do it yourself arrangement. Never again ordering from you. Unacceptable and unbelievable!!!

Hello. I received Valentines flowers yesterday from my children. Internal PO 0303349667 Batch 8643 Tracking 6317 8531 4936 Product Code 92930SRDV4CH31 Name Shelly Hicks. Please see the images of the condition of the roses. Yesterday I opened the box immediately upon receipt, trimmed the stems under running water and used the flower food in the vase. Immediately the rose petals and leaves started dropping. I didn't touch them the rest of the day hoping the stems would absorb water and perk up. Today the petals continue to fall off in droves, these photos are the 3rd batch of petals that have dropped. Flowers aren't cheap and your floral vendors have not delivered a quality flower for you to sell. I am very disappointed and sad my daughter spent hard earned money on an poor experience

I ordered valentine flowers for my wife and when she got them yesterday they were brown. My order info was: W01005851137604 and ordered on 2/10/23. It wasn't what I expected from your flower service.

I paid $14.99 extra on delivery cost to make sure flowers were delivered on certain date. Date came and went. Contact customer service. On hold for 45 minutes only to be greeted by someone who doesn't speak English well. Offered me $20 credit for a service I will not use again.

I had a fruit bouquet sent to my mom for Valentine's day but she hasn't received it, it was supposed to be delivered yesterday. So I had a replacement bouquet to be delivered today by 5 she hasn't received it

Ordered Valentines roses on Feb. 4 for delivery on Feb. 13. They were not delivered and were perpetually caught in the "Processing for Delivery" loop. Not one online agent or phone agent could give me an answer. Oh, and you cannot cancel the order at this time. Really, watch me. Attempts to speak to a supervisor were fruitless. They read from a script and don't give a damn about the customer. I am done with them, not the first time it has happened.

The Fedex driver did not deliver my Valentines Day order to my apartment and did not notify me that he was leaving the flowers for my wife in an unmanned mail room, so I did not get my order until the following morning when I check my email with the tracking number. I received no indication that this order was delivered at all.

I ordered roses on Fri the 3rd for my mom's birthday on the 5th. After I paid, it said they would be delivered on the 4th. Never arrived and was never notified. I called and you guys refunded the delivery fee and are sending a $20 coupon. Then the 5th cam and still nothing and no notification. Called today on the 6th and they(you guys) said they would refund half the price. Well, they finally arrived tonight, but they arrived messed up and falling apart. My mom is not happy and neither am I. This is the 2nd time you guys have said you'll have the flowers delivered on a certain day and they were late. Thanks to your delivery people, my mom didn't get anything on her birthday? I need to be refunded everything. 2 dozen red roses should not be falling apart if they were fresh and gandled properly during delivery. Buds and pedals were falling off the stems. Please contact me about this matter. Completely dissatisfied!! Joe

Where do I start? First of all your company calls me to say there is an issue with delivery, then someone who has such a thick foreign accent that I can barely understand asks me to verify my name, name and address of person delivery goes to all before looking up the problem…
If you called me, you know all that already.
Second, wherever your call center is, was having a party ! There was so much yelling and laughing and very loud Indian speaking that I could barely hear this lady that I was already having trouble understanding, it’s was absolutely unprofessional! If she is going to be a call center tech at her house she needs to make sure it’s not on a day someone is having a celebration.

I pay extra to be part of this ‘passport’ club and this service is awful, can’t deliver on time, can’t get someone I can understand , can’t even get a quiet professional atmosphere to make calls.

The ease of using the app is the only thing you got going for you.

I was sent flowers for my birthday from my out of town brother last Friday. My brother called my to ask if I received them. I check the front door and the side door, no flowers. The next day my brother checked and apparently FED EX left the flowers in FRONT of MY Garage, which was literally 6 feet from my side porch, over night in Freezing rain. Needless to say the flowers were ruined and this is not the first time I have received flowers from your company in poor condition. To further make matters worse my sister had flowers sent by FTD and they were hand delivered to me. They are still healthy. I know you won't do anything about this but I just wanted you to know that i for one will spread the word about how awful your service is. Mary Burk

Our flowers were supposed to arrive on 12/23, and have just arrived 12/27 due to a snow storm that hit our area on 12/23. Needless to say, the flowers were completely dead when we finally got them, and were half frozen indicating they were kept outside during the delay. I understand that the weather cannot be controlled, and no one is directly at fault for this, but as a loyal customer to 1-800-flowers I am sure we can be reimbursed, or sent a fresh bouquet of flowers. Attached are photos of the dead flowers, as we received them. Please let me know what can be done to make this situation right, as this was an almost 70 dollar purchase! Thank you in advance, and I look forward to hearing from the company.

My daughter ordered me beautiful flowers what I received was embarrassing. Roses with stamped Christmas trees I tried to upload the pictures of course they make sure you can’t upload the file what a scan company

I'm pisy off over since November 13 I placed my order yet not even on Transit what's the problem I'm not even happy with this nonsense. Please just find a way to make my order update.

If I could give 0 stars I would. I’d only give 1 star to the one customer service guy who helped and the lady who helped the other day. Their other customer service representatives were no help. One of them was laughing and kept putting me on hold and kept asking me the same questions over and over. My order was never delivered. It was rescheduled to be delivered. And when it was going to arrive. They cancel it. And they don’t even know why on their system. I had to get my money back. When you are ordering for a special occasion. You order ahead of time and expect the item to arrive on time. Never did and I was left with no flowers to give. I’ll never buy from them again.

It was deliver too late and my product does not look like my picture at all! .This the 2nd time I order frrm this company. First time I get the flowers late and doesn't look like the picture. I think if you have someone that's cannot make this product right you should advise the buyer for you won't be disappointed what they get it. And complaint about it. I would least appreciate a refund back! My mom couldn't even enjoy the flowers since they were deliver almost at 8 pm.
Thank you

I called to place two order with 1800 line. It took the agent 40 minutes to place one order. Needless to say I did not place the other order with her. Regarding the phone order I did place last night, I was told it would be delivered today. However, I received a call this morning stating the florist does not have the item I placed and I need to call back to change it. I called the 1800 number back this morning and was told to disregard the phone call because there were no notes on the order.

What is happening with my order? Is the large peace plant that I paid over $100 for being delivered? You service has gone down tremendously and I use to use your service frequently but no more.

I ordered a funeral spray for my father-in-law's funeral six days before the service and received a confirmation email. Called the morning of the service to confirm and was told the local florist was unable to fulfill the order. No phone call or email notification of this. Spoke with a supervisor who stated they found another florist and the spray would be delivered before the 7pm rosary. Flowers never arrived. Called after the service demanding a refund and after being placed on hold numerous times, was offered a 20 dollar credit for the "inconvenience". Told them to keep the 20 bucks as I will NEVER use this company again. Total nightmare and if I could give them 0 stars, I would.