Contact Acura Corporate

I am leasing a 2019 Acura TLX.
This is the 3rd time in a year and a half that I have to tow the car to the dealer at my expense.
The car does not start.

I was told to call AAA since road side assistance takes too long.

I have to pay AAA for towing 14 miles from my home.

I will tell my leasing company to make sure that NO ONE buys an Acura.

There is an Airbag on my 2008 Acura. I have spent hours on the phone trying to get this set up. I have talked to four different people. No one communicates with anyone else and each time I have to give them my VIN number, my phone number, my name, my address, my zip code—all in the same day. Also when I make the initial call to Acura, the automated system asks for my VIN number then gives me my phone number. When I try to proceed it says that that phone number is not associated with that VIN number. What a joke. I have had three case managers within one day and get put on hold for long periods of time when they try to figure out what the previous one did. I finally was given as my case manager Melissa, who is apparently the expert for the Acura Airbag recall. I don’t understand that how, when they have my VIN number, they didn’t put me in contact with Melissa right away. Again there seems to be no logic to the way this whole thing is set up. Everyone was very apologetic. I believe there is a problem with the way the whole Recall thing is set up. Another problem that I had was that I was told the nearest Acura Service Center was 221 Miles away based on my zip code. I live in Fargo (actually Moorhead). I called the local Honda dealer, Corwin Honda and they said that they have done Acura airbags before. How come Acura does not know this based upon my zip code. I suggested that they put a not in with my Zip Code telling them about Corwin Honda. If they don’t have the capability to do that, then again something needs to be changed. This whole situation has been a nightmare. I have had to use some of my vacation time to try and deal with this. I work in a business where we maintain small jets and turbocraft airplanes. I deal with with something called AD’s, which are government issued Directives that have to be complied with for Aircraft Safety. If I did my job this poorly, I would probably lose my license and Airplanes would not be safe. I sincerely hope that Acura can address some of the issues I have discussed. I am totally frustrated and certainly hope that I never have to deal with the recall division again. I am still waiting to hear back on what is going to happen with Corwin Honda

My first experience with Acura Financial was a nightmare. I was pressured into leasing a car at Fountain Acura (that is a whole other story)in 9/2015. About a year and a half later I was hit and injured in an auto accident. Not only did I have to step away from work to get better, but the medical and loss of work as a single parent was awful. I fell behind just a few payments (life happen). Not only was I harassed and insulted by the woman I called to help, they could not have cared less. It took escalating that just to get help getting my account current. They half helped with late charges and moving those payments back. I once again had to escalate the issue to get a lease extension after a nearly 2 year ordeal with my injuries and getting back to work. So you know what Acura will do? Not ask how you are or how they can help, they will bully you, and make things tougher-no customer loyalty. In addition, when you ask to just buy the car- they will refuse. They would rather you scramble to find a car, turn that in and send you a bill (which considering my maintenance services were never fully completed as agreed- per my contract from the dealership for messing up, no recall taken care of I mailed in, plus a car someone else hit- why would they want it back???). Money and not the customer is the bottom line. Have a tough time out of your control and they will refuse to work wit you after the fact- they would rather compound the product and make it tougher!! Beware...they are awful!!!!

My daughter wants an RDX with the tech\advance pack. We went to our local dealer in Little Rock to look. First the salesperson knew very little about the cars and assured us she could get the color, etc my daughter wanted, no problem. It turned out that was incorrect and after several hours of the 'run around' my daughter left crying. We have gone back several times since and were received with indifference (except for James). The manager couldn't be less concerned with our satisfaction and couldn't even come out of his office. I called several times and the manager was always "unavailable" . Our experience at this dealership was horrible, and we still don't have the RDX.

In 2016, the oil life on my vehicle 2012 TL was at 40% and the oil light came on indicating that the oil levels were low. I contacted American Honda -Acura Division and I was assigned case # 04925899. I explained what had happen with the vehicle and I was told to take it to an Acura dealer to have an oil consumption test done. The Oil consumption test was done at First Acura and they stated that the oil consumptions were normal. It was hard to believe because the oil life was at 40% and I had a warning light that the oil levels were low. I continue to monitored this issue and the vehicle is consuming oil for the fact that I have to add oil after every 2500 miles. In February 2019, I received a notification from Acura Automobile Division a “Warranty extension: Engine Oil Consumption Exceeds Client Expectations” Bulletin #19-006 (this bulletin explains -to further ensure client satisfaction and confidence, any affected vehicles from now until September 1, 2019 will be covered regardless of time in service or mileage. (No indication on the bulletin # 19-006 that service receipts would be required). On February 22, 2019 I took my vehicle to Speedcraft Acura for another oil consumption test and I was told to bring the car back after the next 1000 miles. On April 1, 2019 I returned to Speedcraft to have the oil levels checked and my vehicle was consuming oil. The oil levels were below the low mark and consuming an oil rate of one quart per 498 miles. The service advisor named Angelo at Speedcraft Acura had faxed the oil consumption results to the Acura Division for approval of repair and it was denied instantly due to the fact that they want oil change receipts which the bulletin does not state that I need to provide. I feel that I am being discriminated against because I don’t have the receipts. The case manager that I have had contact with is, Caroline O. Case: # 04925899, (800) 382-2238, Ext. 88003. I am highly disappointed that this issue has been going on for three years with no result if someone could please reach out and help a consumer who just wants justice for her repairs.

I have been leasing a 2016 MDX from Acura dealership, smithtown, New York. My car has 20409 miles right now. On July 21, 2018 I went for oil change to the dealership. After multipoint inspection, I was told that I was due for rear differential fluid change as well as air and cabin filter change and wiper blade replacement. I agreed and the service was performed. I paid $263 . After coming home, I went to visit my friend locally who lives 7 miles away from me. When I turn the ignition on, I felt the car was little shaky while still on park . I started driving and felt like the car was struggling to accelerate . After a while I saw huge white smoke coming out of the exhaust system and the car was not accelerating normally. Later on, I started to drive little more and on the next day, Sunday July 22nd I was going to the supermarket and the situation repeated and it was even worse than the day before . The check engine light was blinking as well while the car had trouble accelerating and big cloud of white smoke emitted from the exhaust. My concern is that the car no problem before doing the service and all of a sudden it has this big problem. The dealership is closed on Sunday and I will bring the car on Monday morning . I don’t know how they messed it up , in my opinion, the mechanics are careless. Also service department is not that professional. You would think your car will run smoothly after getting service from the dealership. But apparently that’s not the case. I would like to have my problem solved and I would like to receive compensation for that. If no action is taken by the corporate office, I will legally file complaint and ask for compensation. Also corporate office should monitor these service centers closely and make sure Acura does not lose any customer. Thanks

Sterling McCall Acura

Brought car in to repair auxiliary outlet. Left to discover Bluetooth not working. Return to complain. Several minutes later they tell me the Bluetooth is out because when they, according to them, replaced the auxiliary plug, removing the battery shorted the system. Causing the Bluetooth to die. He then offered me a discount to fix it. A discount, REALLY?!

I have two acuras, a 2010 tsx and a 2016 mdx. While overall I've been satisfied with both cars, I was recently somewhat disappointed when I went to the dealership for service and to buy some accessories. I wanted to purchase driver and passenger side window deflectors as when it's raining and you need to "crack a window" while smoking or to get some air, water pools and drips inside directly on the window buttons. It's bad enough the water pools and drips inside, but drip directly on electrical switches is not good. However, when I tried to order the deflectors, I was told Acura does not have them and that I would have to find aftermarket/universal deflectors to try and fit my vehicles. While I am surprised at the oversight in this flaw in design, I was wondering if this is something Acura is looking to correct. Please let me know either way.