Contact BMW Corporate

I took my car in to Tuscaloosa BMW, and they broke my driver side mirror and the wire in the inside of the door broke and the patch it up and said it might work for two weeks and I might have to replace it instead of them replacing it now, I am very disappointed in them never had problems with them into until new people started working there very upset about this one I want be going back!!!!!!! They need to fix my car panel

I just bought the bmw 2019 at peake bmw in New Orleans ,they are really really bad service the car really have problem but I bring the car back I want to brake the deal and done with bmw also I find out they sold me with the grand new car price while the car have 5000 miles and have problem but they don't tell me where the car get mess up ,the sale manager said "I don't tell you bug that car it bc you want it you buy it and that is it"I can't believe he said that, he so mean when he talk to customer like that ,I really want to throw a way my car and never never buy bmw again bc they are not good car ,the manager said "even he bought the new car the new car had problem too "so I ask it mean all the Bmw new car have problem? And than he broke up and said your car is used it demo ,excuse me you know it used and demo why you sale me with that price ?he said"you sign paper that is your car and nothing can change
I am really up sad ,mad and really want to trade in my bmw for another car without bmw

Dear BMW Customer Care team,
I am writing to you in respect some difficult experiences I have had at BMW's AGMC Shk Zayed Service Centre in Dubai over the last few months that you must investigate with a view improving your overall customer experience capabilities.
In mid July my vehicle experienced an Engine Warning and went into fail mode where it could only driven at very low speed - I reported to the service centre and they took my car for diagnostics. After a week the car was returned to me with the diagnostics being - Spark Plugs needed to be replaced.
The problem then resurfaced on 2 November I passed the car back directly to service assistant James who advised me that he would report after diagnostics, on the 6 Nov he reported that the car had a problem with the air filter and the turbo coolant and would be ready to collect only on 10 Nov, I expressed my frustration with the time to complete and the time (noting that this is a recurring problem) I did not have a car and expressed my expectation that the regular maintenance schedule would be checked to make sure that I was not coming in again for regular service in next 2 - 3 weeks.
On 24 Nov the service light shows that Oil Service is required despite my request to the team to mitigate this inconvenience to be without my car again. I messaged James who told me to make a booking at the call centre!
These issues highlight :

1. Spark plugs should be changed on PREVENTATIVE MAINTENANCE measures ( the vehicle had 75,000Km when I came for service) - why were they not changed in advance of problems arising on regular service intervals.
2. The Air filter as per above is replaced as part of a PREVENTATIVE MAINTENANCE Programme - why did this fail - is the turbo coolant related to the dirty air filter? Why did this fail.
3. Lean and Efficient Workshop Operations would indicate that bringing in a car 2 times in a month for maintenance does not make sense either for you as a business or for me as a customer - as you will imagine this is extremely frustrating especially when the maintenance that you should be taking care of is seemingly not being done.

I request a meeting with your Workshop manager for him to explain this and how you will ensure that your service improves in the future; note that these kind of engine problems can have detrimental effects on the life of the engine, should these issues arise after the warranty period I would be expected cover the major cost to repair. I would also like to understand how you propose to mitigate this risk.

They charge me $1480.02 to fix my 2009 X3 car light and took 8 days to get it ready.(Invoice no. BFCS617623)
The Indianapolis dealer advisor is completely unfriendly and doesn't answer my calls or return my message.

I had my 2012 routine service April 16, 2019; and the cost was $2300.00 no problem there. Five or six days later the vehicle cut off while at a traffic light but it started up with no problem. It happened the second time the same day but started up just fine (no indicators on the dash were displayed showing there was a problem). I took the car to the dealership and explained the issue (23 April). They gave me a loaner car (which was great) and said they'll give me a call once the problem was identified. The service rep called and said I needed coils and spark plugs ($1600.00) and I agreed to have the repairs done. I received a call the next day from the service rep stating that the coils and spark plugs were not the problem and it's something with the engine and the cost to repair it is $4800.00. My car is still at the dealership since 23 April. I have 158,000 miles on the vehicle and I have never had an issue like this, I keep my vehicle serviced. I been driving X5's since 2001 and I've never had a situation like this. I'm not as confident with BMW's technicians and I'm looking elsewhere for my next vehicle. I'm also considering taking Passport BMW to small claims court because of this situation. Today is 30 April and I still do not have my vehicle. I do thank BMW for providing me with a loaner during the wait.

I have a 440i, bought new June 2018. It has less than 17000 miles now.
There are several paint chip showed up at the bumper.
This is the first time I have such experience with new vehicles. I own both domestic and foreign cars ( this is my first BMW ), business reason.
BMW of Westside Houston refused to do anything about it.
If this is a common problem with BMW?
Please help.
thanks
tieno

I had a problem with my windows on my BMW wouldnot roll in they it was fix ,but the window is not fix

We received a recall for a engine idler pulley bolt in July, still not in for a repair. I have a 2010 BMW X5 with only 44,000 miles diesel . We are leaving

for Fla. soon and wanted to get this taken care of. After waiting for Two plus years for the air bag problem, this is a joke. We do not feel comfortable driving this car, for safety reasons, I want a replacement to drive. I spoke to your customer service dept. Jessica today, and she tole me to call the service dept. at Orange County BMW which I did, spoke to Ann, and she is calling me back. I would like to say that I am a registered nurse, and am in the business of saving lives, and to expect me to use this car is absolutely unacceptable. I am getting ready to contact the attorney general of New York, and Florida. I am a member of one of the most powerful unions in the country, where I served as a delegate. Maybe I need to get my friends together and have a protest, which I would invite the news networks, to get some action. I will await your reply.
Jane Flanagan RN

Hello dear customer service officer (Administrator) :
i am sorry to tel that i am suffering from your service dealer center in Egypt , Abu Rawash -Giza-Egypt to the Neck , they push me to hate my BMW 116i car and all BMW's , it is not my opinion only , a lot of Egyptians have the same impression about your dealers in Egypt , I will start from the end , i will tell about my last experience with that center : -

- at 18 of May and due to an accident i sent my 116i BMW car to the service center in Abu Rawash .
- and the car was not big damaged but they was day by day and not working seriously in the car and they toke for that 55 days i didn't know why long time !!!!
- everyday we are following up by phone but we didn't have respectable reason for all of that time
- Any way we have noway except to wait , and after many conflicts and at the the 10 of July they finished and i toke my car
- and i was driving the car and i feel not comfortable from the motor voice and the temperature rang (gauge ) in the car , and it was afternoon so i went to a service center closer to my house and i heard from the specialist there that the cooling water tank and all the cooling water cycle is empty from water !!!!!!!! completely empty and the Motor not fixed and not adjusted good !!!!!!.
- i called the hotline many times and finally answered but very cool and easy come after tomorrow to adjust the motor and add water !!!!!
the questions is :
- what damages i had if i am driving my car for two days without water in the cooling cycle ( all the cycle is completely empty ) because they changed some pipes in that cycle but they forgot to put water !!!!! what a hell reason they said ??!
_ also the Motor of the care was not adjusted and not fixed after they changed the all igniting system >

finally this not first time to suffer from this naive reasons and i really wanted to give that car back to BMW and i don"t want any thing from you but only one request from me , i want some one from the head office in Germany to come to Egypt and sign with me to give you that car back for free .

btw i paid for that last maintenance a little less than 10000 dollar in one time !!!!!!!!!!!!! , the documents and the warning message in the care is attached .

My 2013 BMW X3 has been with the Rochester BMW dealership for repair since November, to date I have had the run around with BMW to the point that they refused to address the engine issues noting there was sludge. The dealership agreed to cover a portion of the $14K bill, however I decided to pursue the issue directly with BMW. I have called the Customer Service line, given a report and received messages. However upon return calls it takes weeks to hear from BMW. Much like the two month process it took to determine that they would not address the issue with this vehicle. I have 3 BMWs over the years and never experienced such poor service.

In 2012, I purchased a 2013 BMW X3. It currently has 65,000 miles and has loose timing belts plus an oil leek causing blue exhaust. To have it repaired will cost over $3,000 dollars. In my youth, I auto-crossed against BMWs and have wanted one since. I have heard nothing but good reports about BMW and never expected something to happen costing $3,000 plus dollars at only 65,000 miles. I have had many other cars with many more miles that never had trouble even at 100,000 miles. I am very disappointed and do not think this wonderful car should have these problems at so few miles.

I live in Cooperas Cove Texas and the BMW to service my vehicle is in Temple Texas, which is almost an hour away. I have been trying to make an appointment for a week to have my vehicle serviced. I have called the service department and left messages and they don't return your call. I think this is terrible customer service on their part. I will have to drive an hour away just to make a service appointment.

On April 1, 2016 I purchased a 2013 BMW x3 version with 68,000 miles for $22,000. I purchased the vehicle from BMW of Atlantic City, in Egg Harbor Township, NJ; that was my first mistake.. My experience was great while purchasing the vehicle. Unfortunately, your product failed after 45 days. The engine malfunctioned while I was driving with my family in the car, that was very traumatic for myself and children. The car through itself in natural and made a loud noise while waiting at a red light. On May16, 2016 I entered the BMW service department in Egg Harbor township where I received very poor service. It started with your employee Chris, I began to explain what I experienced in the car.

He proceeds to tell me that he does not have a loaner car and he never asked me if I needed a ride. He directed me to the waiting area where I sat for 2 hours. Never did anyone update me on the car or ask if I needed anything. I called my husband and he called the front desk, and I'm certain he was upset and probably said some things that any person would say if their family was in a car that malfunctioned in traffic while driving. And then to come into the dealership and not receive the proper customer service. After waiting for 2 hours I walked around and found another one of your employees and asked him do they have a shuttle service and he states they certainly do. He was very helpful and got me a ride home. The general manager was made aware and says to me that they would get me a loaner car when one becomes available. Never did he show any concern towards my feelings. No one showed any understanding or compassion on how I felt as a customer with a car that failed 45 days after purchase.

Chris called me after me waiting all day for a loaner at about 5pm and states he has a car I can come pick it up. Really, how did he expect me to get there. I asked Chris could someone pick me up, he tells me to hold on he would check. He sent a driver to pick me up. Which I thought was standard. Even at a KIA dealership they pick you up and have loaner cars. I get to the dealership only to see the police there monitoring my husband because your employee called them and states he felt threatened from the previous telephone conversion they had on the telephone.

Now I must ask myself would any of the circumstances happen if we were not African American? I think not.... To resolve this problem I would like my down payment returned and out of the contract. I don't want the car... I want to purchase a car from Toyota where I am treated as a valued customer. I also think you need to provided sensitivity training all your employees. I have made a formal complaint to the NJ Better Business Bureau and contact a lawyer I truly feel we were discriminated against and treated unfairly.

My wife brought the car for me a year ago as a birthday gift. So I really had no input into should you or should you not buy the vehicle. October of 2016 the serpentine belt broke and pieces of the belt was ingested into the engine, something I thought was impossible until I started reading the BMW forum. Found it to be a pretty common problem among faithful BMW owners with the only solution to the problem is to come out of pocket with a lot of cash to replace the engine.

You would think by now something would have been designed like GM has a crankcase guard. There is not a mechanic who works on BMWs that is not familiar with this problem and I am sure there is enough document evidence to support a design change or even a class action law suit. I realize my wife was duped into thinking BMW is a really good care due to the fact we own a 1995 318i for over 10 years and never had a problem. I really feel bad for her because this is the only car she has purchased without my input and I refuse to spend $3,200.00 to get it fix. Are there any other alternatives through BMW for hardship cases like this?

Since 2012, the nightmares begin with trying to get my 525I smogged, from Weber BMW Fresno under a whooping $500.00. Service from the service advisers you can forget it, they are always with a client and will be calling you back which can be days later if you get a call back at all all the while you are being charged or without a car and just for the record, I drive this car and I am familiar with a high end car and the expenses.

But come on every time the smog is due which is ever 2-yrs the service engine light comes on.... and BMW gives you the code you replace what the code says and then guess what the light comes back on they keep charging you a diagnostics charge of $130.00 each time and when you get to $500.00 they now know what the problem is which will cost you around $1000.00 or so. Well, I thought I would be smarter this year I hired a mechanic to take it to BMW and guess what...the mechanic I hired knows imported vehicles but he to is getting the same treatment. BMW gave him a code for $130.00, he made the repair based on their information and guess what it didn't pass smog.

So, my mechanic took it back, service adviser not in who handled the car the first time so their is another diagnostics fee of $130.00, my mechanic tells them fine just smog it. Well it's been two weeks with the BMW customer service center, they claim to not know what the problem is but they need authorization now for additional diagnostics which would bring the total to $520.00, and you guessed it the car still hasn't passed smog. I called to speak to the service manger on 2/11, for assistance and of course he is going to look into it and call me back. My mechanic says he was last informed this same thing by the service manager but the service adviser said he would need authorization to proceed with the charge of $520.00 in order to do another diagnostics?

When in fact all they do is rake up false charges and codes based on the mileage of your vehicle, you can forget the fact that you keep up the maintenance on your vehicle, it won't matter when the time comes to get your vehicle smog be prepared to be scammed by Weber BMW in Fresno. I once loved the service I received by the team at Weber BMW, but I found the warranty is good and expires right when it is time to get your first smog, your car won't pass smog and the years you had free maintenance (warranty) they will get there money back, cause they are the one with special tools for a BMW so you find yourself/mechanic at the mercer of a rip off dealership you might as well went to shady dealership cause this is what you get at the end of your warranty.

I just want BMW buyers be ware don't let the all in warranty fool you on this high end car.

I went for service to your Springfield NJ location. This is my first experience with BMW and the service was horrible. I brought my car in for service and what an experience. Staff was very rude stating this is not my job. They brought my car in to be washed and what a terrible job they did. also lights had to be replaced instead of you changing all 5 i think you should let the customer know before work is done and let me decide whether or not I want to pay that amount of money. overall the service was horrible and my first experience with BMW service was horrible please teach and train staff on customer service.

Left Eric service advisor message 4 days ago regarding my battery and then kept me waiting over 30 mins before asking me if I needed help. Call me if you would like to discuss this extremely poor service experience with BMW.

Purchased a 2012 BMW x3 as a used vehicle from Nalley, 178 Altama Connector, Brunswick, GA 31525. I purchased the BMW for my wife because of its reputable reputation and service support. On 10/24/15 my wife and I drove from Brunswick to Daytona, FL to visit family. The car broke down and we could not drive it. We called the 1800 number for BMW assistance and they told us that the only thing they could do was tow the vehicle to a BMW dealer. I called the Daytona BMW dealer and they told me that because of the mileage (62000 est) the vehicle was out of warranty and all costs would be incurred by me. We took the car to a reputable BMW service and initially the problem was the right wheel bearing and the transfer power case, 5277 dollars worth. After making the repairs it had to be taken to the BMW dealer for reprogramming at which time the dealership said that 5 computer modules needed to be replaced at an additional cost of 7000 dollars. Mike, the repair man, towed the car back to his workshop in hopes of repairing it. That is where we are now. Looking at 12000 dollars in repairs for a 2-3 year old car.

I bought my car because I live in Alexandria and most of the winter time is running very badly. This is the reason I bought SUV car to manage the bad weather. I was driving my car in Alexandria and I drove in flooding area. Then the car stopped even there were other cars smaller then my car just passed this area without damage. First thing I did when my car stopped I called the customer service from the number I have in the dashboard so this number was out of service.Then my car got locked and I was not able to move it into dry area and save my car from any damage.

I was on my spot for 6 hours till the water gets higher. Finally I get towing truck to send my car into the dealership. So, till now my car is no running and they don't know what is the damage. Also, they told me that the warranty is not covering any damage. I need my car to be fixed on the warranty and I just bought it from 8 months ago. I will look forward for a positive respond to fix my car. My car chassis number is DABWX350800K83782. Thanks a lot.

I have a 2007 BMW X3. Twice we have had bad leaks in the car. The service department will clean the drains on the roof, but it comes back. Each time is about $250. I have heard this is common to this model. Please, BMW, pay for this last repair. I don't mind paying the first time, but again?

BMW 1251 Convertible UL92 (Chassis no. WBAUL92040VG73919 / Engine no. 76284465)

I bought this car new in 2009 and serviced it the same as I always have at the BMW dealer Auric Auto in Claremont, Cape Town. Last week, I went to BMW dealer to check why the right side tail light wasn't working. I left the car at the workshop and two hours later was told me that the problem was rather the "tail light assembly" faulty which had to be replaced.

I find this very strange that a unit that doesn't get touched in maintenance routines does stopped functioning! I understand that bulbs get replaced but the assembly itself...this is the first for me and after having a number of cars before, never had such a situation occurred. Which leads me to believe that it can be only the unit was faulty on its nature from manufacture and I feel it should be BMW to rectify it. Upon payment of the bill, I did ask for the "old' unit and was also told that it had to be sent to BMW for diagnosis.

I bought new 2015 BMW 740 LI (WBAYE4106FD805526) from BMW dealer in the Sultanate of Oman on 20 March 2015. After couple of days, I found that color of the rear right door is slightly different than the color of rest of the car. I put up the matter with the concerned authorities in the agency. The response was very negligent and they misguided me saying it is due to the type of dye from the factory itself. If, I take that the right explanation, then why it is not applied on the left side of the car door or rest of the car area?

Please stop your add campaign that mocks the suffering of families dealing with the pain of Alzheimer's and other forms of dementia. Please inform the little genius that thinks this disease is funny that there are thousands of us out here that get angry every time we see their insensitive ad. BMW needs to take note that a lot of us that are 50+ years old are not amused by your companies obvious lack of concern about one of the worlds' fastest growing health problems. Thank you for your time and consideration of this matter.

My radio in my 2013 BMW plays for a few minutes then stays off for a few minutes. The station can not be changed or play the satellite radio. I call the dealership and have to take it in for them to check it out. While there, I found out there is a notification that there is a problem with the x drive causing the problem. I was told that day the radio would have to be replaced and new one was ordered for my car. Well, that was on February 5, 2015 and to date NO radio. I have called the dealership several times and have been told that they will call me when it comes in. Also, it can take up to 6 months for the radio to come in, so it may be August before I get a new radio.....WTH??? This is my first BMW, and its been a car that I have always wanted since I was 16. I thought with it being a BMW things would definitely be replaced faster and go smoother...I can't help but wonder if anything else needs repairing/replacing how long will that take to be corrected. I feel like going back to American made; at least I feel be able to get parts in a timely manner.

March 17 2015, BMW aired a TV commercial that depicted a black African American couple driving a BMW and the couple appeared lost. The black.African American.couple looked at a white woman standing in.front of a would be bed and breakfast establishment, then the black African American couple commented about how crazy the white woman looked and then sped away in fright driving a BMW. Thus giving the false pretense that black African Americans think white women look crazy. Myself being a white male of German and Irish heritage found the TV commercial very offensive and should be removed from TV.

My Window glass got stuck in my 2008 BMW 328XI. I read lot of feedback from people online on Bimmerfest.com and most of the people say it is regulator. My BMW went out of Warranty in Dec 2011 and I got this issue right now. I was wondering if this is a common issue, did BMW idenitfy this as a project for concurrent improvement and was there a resolution in place in tems of service letter then I can take advantage of. I am really surprised this happened on parts that should have been tested for 100,000 cyles as a part of validation plans in new product development cycle. Can you help me understand this issue better, where I may end up paying a dealer over $600 for a mere window getting stuck.

Thanks
Pawan Arora

First and foremost I wish to express deepest disappointment over the reliability of BMW cars. I brought a fully imported model 523 I RLA from our local authorized dealer in Malaysia Tian Siang Motor in May 2010 and having this car is the biggest mistake I have ever made.

This car has been giving me problem after problem since the first day the car was released to me. I have been going back to the dealer questioning why my car was jerking when the auto transmission shifted gear but they could not rectify the problem for me until they requested me to get use to the jerking. Finally I gave up but that is not all.

On 2nd of February 2012, I drove my BMW out to have dinner with my close friend who is driving a Mercedes Benz. However is was raining after dinner and both of us decided to go homes. We got into our cars and his car was in front of mine.

When we reached a puddle of water which is not even a feet, my friend’s Mercedes went through smoothly and when I go through the puddle of water, my car stalled. It caused such a havoc for me as I have to wait for 3 hours for my car to be towed back to the work shop which is less than 10KM from where my car was stalled.

Few day later after checking on, the authorized workshop informed me that my car’s repair will cost me about RM38 thousands. This is a ridiculous amount and I was thinking to myself, for just crossing a puddle of water which is not even a feet and I have to paid RM38 thousands.

With the iceberg melting and global warming, it has been raining daily without failed in Malaysia and for every time I go out, I have to pay RM38 thousand. The other alternative is that I cannot go out with my BMW when it is raining and I have stupidly paid RM400 thousands for a car to be kept in the house. WHAT A BIG JOKE.

Furthermore it has developed a phobia in me as I am terrified when I use my BMW as it will cost me a bomb anytime and anywhere.

But again that is not all as after the car was repair and was released to me, one fine day (after 2 weeks) the authorized dealer called me to bring my car to the Ministry of Transportation to conduct an inspection and re –register my engine number again.

That mean to say that the authorized dealer has changes my engine block for crossing a puddle of water that is not even a feet. The worse is I have been driving my car for 2 weeks without being insured (Malaysian Law – car engine number must be registered in the Car registration Card) and if the car engine number is differ no insurance claim will be entertain in the event of an accident.

Furthermore, I have been stupidly driving the car for 2 weeks and if in the event that there is a road block and I might be prosecuted for a stolen car and may be imprisonment.

The car has created a lot of problem for me as I have not only lost my confidence and trust but also I have lost the followings :-

 Lost of usage of car for about a month
 Lost of reputation (lost of face in front of my business friend)
 Phobia in driving the car again (especially when it is raining)
 Expose to the risk of unprotected insurance claim (Insurance company will not cover if engine number is different from registration card).
 Expose to the risk of being imprisonment because of engine number is different from registration card. I may be accused of driving a stolen car.
 Causes me to pay so much for crossing a puddle of water.
 Unethical of your appointed workshop in simply changing parts and charge me a huge amount of money to gain their profit.
 Failure of your appointed workshop to adhere to the proper documentation procedures for changing of engine block which may put me at risk of imprisonment.

Sir, as a Director of such a reputable company, I personally think that you need to be more selective in your appointment and award of dealership and I think that Tian Siang is not close enough to give an impact to other car i.e.

Mercedes and VW in Malaysia as their after sales service is terrible and un ethical as they need to be more professional in handling such case. I never mean to be rude but I will not hesitate to approach the press to express my dissatisfaction over the reliability of the car.

Can I proudly say that I owned a BMW now??? (which I would very much like to say)

Please revert whether if this incident is justifiable.

Yours sincerely,

Dr Daniel Naik

Dear Sir, Subject: Heavy expenditure on my BMW CH 04 C0051 repairs with following details. Make-BMW,Model-CKD525d Sedan, Engine No.23246608,VIN-WBANX5030CY95177 I bought BMW Series-5 sedan in the year OCT’07 from Krishna Automobiles, Chandigarh(India) and little did I knew that I would be repenting my proud purchase so soon. I also own one Merceded E-Class and one Audie-A6.Ever since the purchase I have been getting the service & repairs from the authorized show room i.e.M/s Krishna Automobiles only.

In the month of Feb’12,car had a problem and I had to shell out a whooping amount of Rs.1,20,000 on its repair. In the month of April’12 on 11/04.12 the car was sent for servicing and again Rs, 29,682/-was the bill having Invoice No.SIP120077. Hardly a fortnight had passed that on 26th April’12 the car developed a major snag of steering jamming while it was moving and with lot of difficulty an accident was avoided otherwise it would have been a horrifying accident with my mother inside.

It certainly is an irony that after spending nearly 45-50Lac on a car of the BMW reputation it is unheard that this car would develop a snag of Jammed steering which is very horrifying. I think I have really made a mistake by going in for BMW and I am totally disillusioned. I had to spend another 61000/- on getting the steering repaired. I would like to know if you people can do something for such high repairs ,faults and the latest one is catastrophic and not heard of. Here I would like to know at the onset how do you decide to compensate me for the huge expenditure incurred on my car. You can check the repairs undertaken on my car by taking out the History Card from your system.

Unless I hear from you people very soon I would have no option left but to go to Consumer court for the recurring problem being faced by me apart from the drain on my pocket which till date from Jan’12 to April’12 has come to approx.2,80,000/-in the last 3 months only and not counting the cost of the repairs before that. Hoping to hear soon from your end with a Concrete plan/Compensation to address problem with my car which I am beginning to believe that it is a case of Manufacturing Defect in this piece.

Starting from the tyre burst to AC getting ineffective initially to some funny sounds from the front grill to the Rubber of the front & back wind screen getting eroded and rain water dripping inside and which is totally unheard off. It is a total manufacturing defect and has proved to the worst decision in my life to think of buying a BMW . I would not suggest to any of my friends or to any of my relatives to go in for this reputed car of German make.

Hello I purchased a certified 2009 328xi last April 2012. When I purchased the car, i was explained about the benefits of purchasing a certified vehicle. One thing that was explained to me is that in order to certify a car, certain minimum limits must be met, such as the break discs and pads must have a minimum left, and so do the tires. Last week i went to put back the summer tires. The tires were the ones that came with the car the day i purchased it. To my surprise, 2 out of the 4 tires were completely slick on the inside of the tires (one almost had its wires coming out).

The other 2 tires were worn evenly but not much tread was left on them. I had no other choice but to purchase 4 new tires. My concern is the following: 1- if the tires on the car were not new (as i was told), why was i even allowed to leave the lot with worn out (slick) tires which could have posed a serious safety concern? 2- if the tires were new, i must have been sold a car with severe alignment issues. But the tires could not have been new because there is no way to do that kind of damage to new tires in less than 6 months (approx. 7000km driven at the time). Please give me a feedback on this situation. I have tried to get in touch with the dealer at BMW West Island but so far it has been a dead end.

Dear BMW Team, I purchased a BMW-520 D (Reg.nos.RJ-14-CT-0555) series from Sanghi Classic (BMW showroom) at Jaipur on 03/07/2012. Now its total running kilometer is just nearby 10000 km till date. Here I are writing to know you that Recently last Friday I was going to New Delhi for Business meeting. Unfortunately At Daruweda near New Delhi on National Highway my Car pitched through a PIT all of sudden I found that my Right side wheels (Rear and Front) went burst and RIM got bend due to that Car didn’t running properly while passing through a soft drive over it- Just on slow speed, Then it was not in the condition to drive more as it was trembling worst and very risky to travel.

We parked aside and Inform to BMW Customer support team and they assured that they would reach with us in an hour. However, after waiting till 3 hours they came with Crane and rushed towards their workshop at Gurgaon (Bird Automotive). We really thank to God we are safe, the thing which has occurred due to defective accessories may be serious accident could happened.

They were supposed to delivery my vehicle at my New Delhi address as I was continuously checking the status with them and they said it will get delivery to me next day (Saturday) as they need to do many formalities to process the things for repairing my vehicle. They never think to inform me the status of my vehicle then I had to personally phone to enquire on my second attempt in following morning, they advised to provide some documents while wasting my complete day.

Nevertheless I provided all documents to them but there excuses didn’t come less and finding undue lacks in documentations instead to delivery my vehicle. I phoned 15 times that day, each time promised by Mr.Ritesh (and others) that they’d phone me back instantly but no one contacted me in evening there nos. were switched off. Today (Tuesday) I get intimation from BMW team with saying that half of the parts has been passed by the Surveyor and they still need 2 days more. We are really annoyed to seeing the services from BMW as till date they didn’t think to give me the delivery of vehicle.

Nor Even any status to update when they will deliver my Car to me. I have to stay in New Delhi on Monday and I spent Rs.20000/- for Taxi charges and additionally my Hotel Charges for Two days Rs.15000/- in New Delhi The question is to be asked who will bear such charges and my time too. My experience about BMW has been worst with receipt of such services; I am having one more BMW 330 D if such thing I came to know than surely would not make mistake to be the part of BMW family. We have an Audi for the last 3 years and their Customer service part having more professional level and understand to Client Satisfaction.

To be honest the simple thought of EVER having to address BMW in a whole puts a hollow feeling in my mind, as BMW themselves really would not give any evident from their lack of response to my entire experience. Because of the combined unprofessional service level, laid back attitude and disregard for client satisfaction. Kindly look in to this matter and let us know when we will be able to get our vehicle back from BMW to Jaipur.

I am a Professor in Faculty of Dentistry Cairo University , I had 523 2009 BMW , its kilometrage is 53000 kilometers, i always did my service regularly in the dealership at due time , I have always been a BMW customer as I had the BMW 3 series for 5 years before buying my new 5 series car . There is a strange story that occurred few days when I went to my work at speed 140 km suddenly the car reduced speed to 100 km then appear in screen transmission faulty drive moderately continue your trip and contact BMW service, actually I contacted the dealer ship second day. After he looks for the car he said no problem with the car just it is transient problem so go safe don’t worry.

After just one week later the same sign appear again and I contact them again they told me you must leave your car for a while to check it again, after 5 days they contact me and they told me that the transmission gear must be completely replaced and they will contact the mother company in Germany to discuss this issue, I was very disappointed as such a serious and big problem should not occur in such a well known heavy duty car!

Then the company replied after that you must pay 30% of the gear parts and 100% of the service, so when i ask some of my friends who are driving a Mercedes and Audi cars they told me that their companies replaced this part by 100% with service so i want to have the same deal as my car is a considered an expensive car still in 53000 km and the problem is from manufacture not from use and regarding the harm on me as the car was broken in such bad weather conditions .

I just collected my new car BMW 328i of registered number wxs8683 of chasis no : E994356 before few days chinese new year and found tire damaged. Due holiday and i m rushing to oversea & i m not able to send in the car for claim. This is really dissapointed me which such a new car also can have such problem happened in a new car. And i had try to solve it from sales personal but seems no response and useless in supporting my claim. I hopes bmw malaysia will take immeadiate action of my new car problem.

As earlier I had filed a complained regarding the service of my BMW car Model No. BMW320 D to the BMW Company. Now, I want to file a complaint regarding manufacturing defect of my car bearing registration no. JH10AA2226 and chassis no. WBAPP17090NN33275. Last two month before I send my car to service centre (M/s OSL Prestige Private Limited) in Kolkata but there was no serious response from the workshop. My car is already in the workshop bearing a horn problem and other problems.

The service people are unable to resolve the problem. I am taking follow-ups from last two month but I don’t get any positive response from the workshop and I am totally frustrated from the service of M/s OSL Prestige Private Limited Kolkata. Now I think that there was a manufacturing defect while purchasing so I want a total replacement of my BMW. So I kindly requested you to take my problem seriously and give the proper guideline for the replacement.

Hi there I hope you can help me Pelase find attachd the first complained I wrote to the dealer and BMW SA. Up to this point, no one has helped me I am running ut of patience with BMW now, if anyone can help me please do because right nw I don’t know what to do My car has been in an out of the dealer countless times. They seem to notget the problem or car to fix it. All I need is the way forward I have taken my car to the Sandton BMW Dealer (South Africa) 2 weekes ago.

First the petrol in the car was over 3 quarters, almost full When I went to collect it, it was empty, saying 30km to go. I asked why they didn’t fill the car if they were busy testing it and no one helped and I ended up filling my car again These people have been lying and taking me for a ride for a year now with the same problem in my car. The car is making endless noise that they cant fix. Now my tire is flat I cant even drive the car, I saw the tire as I was leaving the dealer and I went back to them, they told me it’s a puncher and tried to fix it, again before I could even get home the light on the dashboard was back and I tried to call them, as I got home, the tire was worse I was forced to park the car, and that meant I couldn’t even test the car if it was fixed because I couldn’t drive it I called the person that I was dealing with there and he told me to buy a new one.

That part I didn’t understand as I sent my car to them without a tire punch please see below my previous complain Good Morning I have been having a problem with my car since i bought it brand new. First incident occurred a week after buying my car at sandton auto. I had a problem with my brake pads. They were very noisy and couldn’t break properly and got to a point where they had to be change within less than a month of buying a brand new car. After that everything else was wrong in that car. Just after 2 months it started to have this noise in front (could be in the engine) i don’t know. I had to go home (Eastern Cape) so i couldn’t bring the car in. when i came back i took my car to Zambezi auto as i am closer to that side. They tried to fix it saying that it’s the cables going to or from the fan.

All those cables were changed and my car was there for about 2 - 3 days. I went to collect the car and just before i got home the same day the noise was still there. I called them and told them that what they did didn’t help even one bit. They arranged for me to bring back the car the following day. And mind that this is my only car, i just cannot afford to be taking it in where’s i can’t even get a loan car or any kind of assistance in terms of transport to and from work.

My car spends another good 3 days there with them changing some other cables as well and re-gasing the fan or air-con. Then i went to collect my car again, and the problem was still there, the noise was so loud that even people at the robot would turn heads. I told the dealer again that the problem was not fixed. This time around the cables inside my car were hanging around on the passenger sit side where i had to tuck them in. THIS IS A NEW BMW CAR for God’s sakes I had to travel to Swaziland so i was away for a month. When i came back i had a tire bust and my car was towed to Menlyn auto. Then i told them as well about the problem. They looked at it as well, tried to fix it but no luck. They said there was a new part that was needed and ordered it.

And again i had to be carless for more than a week. They did a test drive and told me that unfortunately the noise is still there and there is something else they have to do. Again they chopped and changed whatever it was but still the first day of me collecting the car the noise was there. I called them and told them as well but nothing happened. I decided to bring it to the dealer i bought it from, which is Sandton Auto. I came with my problem and explain to the manager the whole story and the fact that if i bring my car in i will need a loan car (which I was promised to get but didn’t). Then my car was booked in (this is the fourth time now in a dealer with the same problem). Stayed about 3 days because they had to keep the car in for testing in the morning to see exactly what could be wrong.

They changed something’s as well and also when i went to collect the car, before i could even get to the robot near them, the noise was there. I called them again and told them that whatever they did, didn’t work coz now the noise is getting worse. They booked the car again for the following week. I took my car there again to spend 2 days without a car and having to use public transport because no one could help. It stayed there again and they fixed few things but still no luck. This time they even changed the entire computer system and this car was even giving false alarm warnings (this is what they told me, and they didn’t know why coz when they check the key, there was nothing).

They also picked up that my PDC was loose (this confused me a lot). I went to them and spoke to the manager of the people fixing the cars, let him hear the noise i was talking about and he told me that "ohh that is a piece of cake, i can fix that easy". This i couldn’t understand as he was the first person who was called to look at the car the first time it went to them. Now this is the third time in sandton auto. The car was booked in for about 3 days now. The car went in, the system was changed, cables we replaced (now this feels like a second hand car) and everything else that could lead to this kind of problem was looked at by different BMW specialists. So more problems came out, 1. The speakers were damaged; i can’t even listen to proper music without the speaker kicking or vibrating or squeaking. 2. The car is vibrating now (and they did pick this up and said they will look at it) 3. i told them that the car sometimes doesn’t start, it just keeps quiet for a while (and this was looked at, again i had to leave my car there till the morning so that they can try and start it in the morning for testing, no loan car)

4. The brake pads noise is back (and the car was just serviced) 5. The noise is worse than ever I spoke to one of the employees there; she told me that this is a problem that they are experiencing in all bmw's. And she told me that BMW SA is aware of this problem. Most of the 320 i have this problem and there was a call out by BMW SA to change the fan belt to something else (can’t remember what). And she even told me about her own experience as she was at the robot and she heard this car (BMW) parked next to her with the same loud noise. So after that time i was told that they have to order a new fan for my car and change the entire fan system. This was a shock, asking myself lots of questions

1. Could this be an old bmw car? 2. Is it possible that someone sold me a car that was a second hand? 3. Is it possible that this BMW car with these kinds of problems could be a demo or something? Really looking at it (IS THIS POSSIBLE) So right now i am still waiting for a call (which i don’t think i will get as its 2 weeks already) for 1. Fan 2. Explanation on the PDC and right now the pdc is faulty for real, it beeps when you are too close to something. I really dont know what to do in this situation. i dont feel like i am driving a new car at all. as i travel a lot, im afraid that my car will soon be in 100 000 km where i wont have the previlage of jsut taking the car in. i dont have time to leave my car with the dealer anymore as I have proven that this problem CANNOT be fixed. i am tired of complaining and being stranded in terms of transport and worrying if this BEAUTIFUL 320 BMW MSPORT car cannot just stop in the middle of the road.

I had purchased a BMW X3 SUV from your dealer M/s. Platino Classic Motors (India) Pvt. Ltd. and took delivery of the vehicle on 28/06/2012. The details of the vehicle is as under:- Chasis Number – WBAWY37010LP98465 Engine Number – 75827955 Year of Manufacture as per Dealer Record – March 2012 Vehicle Registration Number – KL-43-D-7272 I use the vehicle only for long distance travel and that too during the late hours of the night. On 22.7.2012 while on my return from Tirupati, near Palakkad, the vehicle broke down in the middle of the road. It was pure providence that there was no other vehicle behind us or we would all have perished in an accident ! The vehicle was towed from Palakkad by your towing pickup van and took 10 days to rectify the defect. I was informed that the vehicle had a system failure.

On 04.12.2012 night, I took the vehicle for travel to Tirupati again. I travelled 30 km when the vehicle broke down again. This time I am told that there was a break failure – fron left wheel sensor failure! I am very much concerned that a vehicle o BMW make is giving so much of trouble. I have paid Rs. 5200000/- (Rupees Fiftytwo lacs only) for the vehicle (Vehicle Cost & Road Tax) and I am now worried as to how I can use the vehicle for my long distance travel with the vehicle giving so much of trouble. I am afraid that I have been taken for a ride – I have a strong feeling that the vehicle even though shown as manufactured in 2012 as per the documents/records submitted by your dealer M/s. Platino Classic Motors (India) Pvt. Ltd. to the local RTO for registration of the vehicle, the same may not be the case.

I feel very much let down and even cheated ! I am approaching you now for you to interefere in this matter and to advise me the actual manufacture of the vehicle and as to in what way you are going to compensate me in this whole matter. I shall wait exactly one week / 7 days to hear from you after which I will be forced to approach the consumer court with my greiviance for proper addressal of my very bad experience with BMW.

I received a postcard from BMW advertising oil changes for only $79, but after the oil was changed, the serceceman called me telling me that my car had a oil leak. I became found the finding a little sospiscious because the car had been serviced with another shop for the past two years and he told me that the car didn’t seem to have any oil leaks. then, I remembered another incident of one year earlier at BMW during oil changes special for $99. The radiator was starting to leak just one hour after the oil change. Could all this be a pure coincidence, or could be a pattern for these guys to promote more repairs that are not due yet?

I have owned a BMW 550I X sedan equipped with Good Year run flat tires since Ocotber 2010. The car has 6,000 miles on it and I have replaced 8 tires due to blow outs and or severe side wall bubbles that efected the handling of the car. I love this car but hate these tires. I can’t even use this car for a long trip because i am afraid of blowing a tire and not being able to find this tire (which is incredibly hard to find). What are my options with BMW? i want them to replace the tires with a conventional tire and supply me with a spare tire. Who invented this tire??? Why do they still make them??

i am using bmw 3 series that i have not had long at all. i have use it only 53000 km and i dont know how before 15 days it didnt start itself. then i call up the bmw people and they take my car to there service centre to check out. they told me that my control unit is gone and for a new one you have to pay 49816 rs, which they gave me in an estimate document. im so much surprise that how control unit can stop working so soon. as i know bmw is a world class brand and if control unit is not working it means there was some manufacturing defect with bmw on the 3 series. so kindly change my part free of cost, it is not my problem to fix now.