Contact FIAT Corporate

I have a 2013 500c I bought new. I’ve taken it to the Dealership for maintenance and repairs when needed. The Dealership where I bought it was Holt and used them until they were no longer there. The closest one now is not convenient but still want to use the Dealership. The first time I took it to Classic Auto in Arlington Tx., when I get it home to North Richland Hills... I find screws and bolts on the passenger floor board. Not knowing if they were extras are they were important???? I didn’t have time to take it back so I trusted that all was good. Also noticed it now was only getting 22/23mpg....instead of 28/29mpg. ??? The second time I take it back when the light comes on I ask about the gas mileage and was told that it just depends on how I drive. Oh and the light stayed on, so I called back and they gave me the sequence of things to do for it to go off. AND when I get home there is more bolts and screws in the floorboard .OK.... the yellow light comes on again last month so I take it there again. The service guy came out and I showed him all the hardware left over from the last two visits, cause I thought he might be concerned. Yes I’m a female and really get aggravated when they act like I don’t deserve a answer other than trying to cover their butt. This time there was a recall, they adjusted my rooftop and trunk that wasn’t working right, maintenance, and the computer reveled a braking system computer gone bad???? The armrest is broken and I need that replaced... supposedly on order??? Well I had to rent a car for 3 days and when he text me to say it was ready, I couldn’t get there before closing so the next morning before I had to be at work I turned in the rent car and had them shuttle me to Classic Fiat. Well my car isn’t ready... still working on trunk and yes I was late to work but they did give me a loaner car. So I pick my car up on Friday December 20 and get it home and guess what.... more screws/ hardware and the trunk seal is hanging and not put back.... just sloppy work that is unacceptable. And driving to work Saturday morning the yellow light comes back on???? Also I had just bought a doggie seat that I unattached and placed in my back seat to be out of the way(not knowing my car would be there that long) it had a milk bone in it and obviously they left my trunk open overnight because a rat chewed a hole in the doggie seat!!! So now I’m wondering is it still in the car with me!!?? OK... I drove over there again on Monday December 23 to show a service manager because I thought he would be concerned....I told him about the doggie seat and he immediately said “ we can’t do anything about a rat in the car”.... because I pulled up when they were having their Christmas Dinner with spouses there, it took longer and I felt I was just complaining about nothing. That day he took my car to check why the light came on and came back a second later to say all is good and is safe and we will get back to you after the holidays to look at the other ....when I showed him the dangling trunk seal... he tried to say that it’s old and probably needed replacing... I told him that it’s not acceptable. Too, someone opened their door on mine... can’t prove it but it wasn’t there before?? BTW... my bill was $1,700/1,800 plus rent car and doggie seat. Attached are some pics.

Employees at the customer care department are rude and unprofessional. I have bought many cars in my life, (raised in Detroit by auto workers), I have never been spoken to or treated with so much disrespect as I have been by the Fiat customer care representatives. From the dealer service departments all the way to customer care one of the worst, never will I buy or recommend Fiat to anyone. Wish I could just return the car, so I never have to speak to, or deal with, again.

My complaint is I took my fiat 500 x for service when I got home I found that oil was leaking all over the drive way and my neighbours drive were I park the car over night so I went back to the garage in my other car because I didn't want to damage the engine on my new car this was its first service . Any way the garage told me I would have to bring the car into the garage my self which I thought was not very good after sales and I asked about the cleaning of the oil in the drives and basically said this was my problem not there problem it was there work man ship that was the problem because the oil was from the filter they had fitted if the vehicle had been checked properly they would have seen the oil leaking and rectified before I picked the car up I only drove the car about 20 km hopefully you can have some input on this matter the garage is in Denia costa blanca automation moll registration

Dear Fiat –

I have been leasing a 2016 Fiat 500e for the past three years and my lease is due on March 12, 2019. I love the car. The orange accents on the gray body look great. The car is small enough to fit in my narrow driveway. The electric engine has plenty of zip. And with the rear seats folded down and the rear hatch, it offers easy access and a comfortable space for my dog.

I called Chrysler and my local Fiat dealer about leasing a 2019 Fiat 500e. Unfortunately, no one has any in stock and no one knows when they will have them. There is also a very limited supply of the 2018 Fiat 500e.

I asked Chrysler if I could extend my lease until the 2019s arrive. They said I would have to provide them with a VIN number and a date when the new car would arrive. I asked them when the 2019s would arrive. They didn’t know. I said, if you don’t know, how would I know? They said that without the arrival date of the new car, they would not extend my lease.

Each time I called the dealer, I was quoted vastly different drive-off prices and monthly lease rates. Each time I called, the prices went higher and higher.

When I asked to speak with the Glendale Fiat sales manager, I was told he would call me back. He never returned my call. I tried calling several times, but he never responded.

I will soon be returning my car and I will be forced to pay a $395.00 disposition fee that would have been waived if I had been able to lease a new Fiat.

I am very disappointed with Chrysler Capitol and Fiat and their total lack of interest or understanding of my situation. I really wanted to lease a new Fiat 500e. However, with this lack of caring, I’m afraid Fiat has lost me as a customer.

Ken Gildin
kgildin@aol.com
213-999-9987 – cell
323-655-7055 – direct

I currently own a 2018 Fiat 500X and it has been in the shop for repairs for 1 month, only because they cannot get 3 parts in to complete the repairs.
They keep hearing the parts are on back order and the delivery is late, which I have found to be the norm for Fiat parts. My wife recently had a Fiat 500 Pop, she loved, but because one part was not available anymore, the insurance company had to total it, and she had to purchase another Fiat,
starting all over again. My question is how can you produce a vehicle and not have repair parts available for it when needed? Could you please explain what the issue is. We are considering purchasing from another company if this is to be a continuing issue, which is a shame since we do love you vehicles and have both owned 3 over the past years.

STAY AWAY FROM FIAT!!!! Fiat Customer Care is the absolute WORST COMPANY in the US. They DO NOT CARE ABOUT THEIR CUSTOMERS FOR THE WORD CUSTOMER SERVICE DOES NOT EXIST IN THEIR VOCABULARY. They cheated me by telling me I needed to pay for an authorized tear down of my engine ($1400 or more) in order to see if they could offer any kind of good will assistance which they didn't offer.
I have a 2012 Fiat 500 with only 39,000 miles. I serviced my car regularly getting oil changes, routine maintenance as scheduled.
Then in April/May of this year, I started getting a warning light "Low oil pressure, Stop Turn off engine". I had the oil level checked and it was fine.
After reading about other Fiat owners who had the same warning lights go off and warning that the car was not safe to drive, I had the car towed to the Santa Monica Fiat Dealership which is where I all the maintenance on the car had been done previously. The service department discovered there was a problem with the short block which would most likely need to be replaced - a cost of around $6000-$8000. I couldn't believe this! Obviously, I bought a lemon of a car for an engine to wear out prematurely at 39,000 miles is unheard of. The service advisors recommend I contact Fiat Customer Care to see if they could offer any "good will" financial assistance since they agreed, this shouldn't be happening to an engine with so little miles. If Fiat cared about their cars, and more importantly, their customers, they should try to help once they realized that there must be a defect in the manufacturing of the engine. Well, long story short, I talked to a Case Manager named Juberlee at Fiat Customer Care who is absolutely terrible. All she told me was the only way Fiat Customer Care could possibly offer financial assistance was if I authorized to have the engine torn down so the service department could find out what the causual diagnosis was. She did not tell me what other qualifying factors Fiat would consider before offering me help. So, I authorized the tear down,($1400) and almost a month later and $1500 in rental car fees since Fiat wouldn't give me a loaner car for even 1 day, she calls me back to tell me they can't offer any assistance. I was enraged, so I asked to speak to her supervisor who then explained to me that I didn't qualify for good will assistance for I didn't meet 3 of the 5 conditions required!!! What 5 conditions???? Juberlee never mentioned 1 condition to me that was a requirement outside of authorizing the tear down (which I have to pay for). I feel like I threw my money into it a poker hand because I was mis-informed, and instead of Juberlee and Fiat trying to compensate for their miscommunication error and offer any kind of minimal support.... nothing! I plan to write to the GM of Fiat to complain both about their Customer Care department and this case manager especially. I feel treated so unfairly and you would think, that if this company and person had any good will in them, they would at least offer to reimburse some of the rental car fees or a portion of the teardown. If I had known some of the qualifying conditions I needed to be considered before I authorized an expensive teardown, I wouldn't have done it and would've just taken my car to Carmax. But, Juberlee did not give me any information, so now I am out over $3000 with no working car and running out of funds for even a rental car. I brought my car to the dealership on May 24, 2018. It is now July 10, 2018. That is how long they had my car and I've paid for rental cars and they haven't offered to re-imburse me even a dollar for all the inconveniences, expenses, STRESS, etc. that I have endured with this. Fiat makes terrible cars and their customer care department in no way cares for customers.

I have a complaint to register against a Fiat dealership at Silver link North shields. My wife took her son in to the dealership for his service and to collect the curtesy car that had been arranged. On arriving Scott was told by the for mentioned lady that no car would be forth coming as they were all being fixed. When my wife then interceded on her sons behalf Mrs Knowles was extremely rude and obnoxious. Coupled to this the staff were very unprofessional eating pizza and I believe kebab on the service desk while speaking to customers and my wife.

This sort of behaviour should not be allowed or for that matter staff talking to customers as if they do not matter. My wife runs her own company and as you can see I myself am an Account manager dealing with the general public every day. I would like a reply to this complaint and an acknowledgement of this complaint please. It is unfortunate that this complaint has had to be made for the unprofessionalism of some members of your staff at Silver link.

I would be believe that the definition of a garage would be 'An automobile repair shop (also known as a garage) is a repair shop where automobiles are repaired by auto mechanics and electricians'. Part of this would be to investigate, problem solve and seek a remedy to the customers complaints and observations, however it would be Fiat's service staff that they will determine whether your problem is worth while and whether it would be a waste of there time which in my opinion is 100% wrong.

I have a 2014 Fiat Punto Easy with a intermitting problem at low speed, on full lock to the right there seems to be a squeaky / rubber-on-rubber from the left hand wheel / suspension, heard only when in the vehicle. Upon booking the car into the London based garage was told 'if you cant go out with an engineer and prove the noise it is not worth their while' i.e. waste of time. In the end I was left with no option but not to book the car in with me parting on the comment 'I will wait for a warning light on the dash then'. This is completely unacceptable and a true show that Fiat will get out ANYTHING not to do anything under warranty.

My complaint is about your ad. You show two people pulling in to a drive way, running over, picking up a childs playhouse and putting it in their fiat. I take it you are encouraging people to be thieves. If this is the case, you have the dumbest ad people in the world.

This is my third Fiat Ducato - brilliant. The first one (2006) came with two remote fobs - brilliant. Why have they made your product and service WORSE by only including one remote fob on new vehicles. On this issue your policy is wrong, your PR image is poor, and it is infuriating on a modern vehicle at this cost. I dare you to be the first company to return to your old (better) policy on this issue. You would capture market share, and force others to follow suit.

Took my fiat panda into my local garage as the clutch appeared to be slipping.The mechanic checked the clutch plate only to discover that oil had been leaking onto it.It was that bad that a whole new clutch had to be fitted. However my mechanic rang fiat newport south Wales to ask advice on this matter as he had never seen this problem before. The reply was that yes there was a fault on this model and told the mechanic how to resolve same. In my mechanics opinion the car should have been rectified by fiat as the clutch was not worn at all.

As you can appreciate I have had a hefty bill for the clutch to be repaired,which was not my fault.I am not happy with this situation and would ask you to look into this matter. I am a disabled driver and need the car.

My new Fiat Ducato motor home has been giving problems since March. Between Fiat and Inyanga motors Empangeni they cannot resolve. The service and feedback is pathetic. This was to be my retirement vehicle which I have been unable to use for almost a year. Various parts have been changed out but problems still persist? I have no fait in this vehicle and feel it needs to be replaced ASAP. My next trip is in March to Botswana and Namibia I do not feel comfortable doing this trip in this vehicle. I have registerd a complaint with the Ombadsman with very little feedback.

Went to Glendale dealership for oil change. Failed to replace belly pan and other protective parts. Plastic scraping while driving alerted me to issue and now three weeks later can not get them to respond about replacement parts. I have called three times, been left on hold, and then told they would call to never receive call back.

I cant believe my motor home as been to four different fiat garages 3 in south France and one in York and they cant do a proper diagnostic because these early models are mismatched and only have 2 wires coming out of the diagnostic plug. So, therefore need a special adapter. I have just been told fiat charge the garages £300 to hire this then this as to be passed onto customer why should the customer pay for this and why do fiat charge these fiat garages for the cock up they made in these early models. I am fuming and if I don't get any satisfactory answers from FIAT executives I am taking this further. No response from customer support online either.

My brand new Fiat Ducato was converted into a motor home by Vista in the Cape is giving endless problems. Purchased middle last year for my retirement. Vin number ZFA2500000250660 engine number FIAE04811889253. Easter this year on my way to the cape the engine management light went on saying fuel injection failure. I returned to Pietemaritzberg to a Fiat dealer who could not diagnose the problem as the light went off. He suggested I continue saying the vehicle could be driven & I might loose power. Got to Kokstad light came on & started to cut the engine. I managed to limp back to Richards bay & took the vehicle to Inyanga motors Empangeni (the only agents in the area).

6 weeks later the vehicle was returned to me apparently problem solved. My first long trip last Friday (Aug 6) about 250Ks the light came on again this time "check engine"? The vehicle lost power & seemed to smoke more than normal. I phoned Inyanga motors who said to drive the vehicle in the so called limp mode. I was in Ndumu game park. The following day the light was off the vehicle behaved normally we drove around the game park no problem coming on again just before reaching camp. When I left to come home light off 50Ks into the trip back on & I limped home engine cutting out on low revs, no power.

What worries me is this vehicle I only use for holidays I have retired & will be doing a Botswana Namibia trip shortly & cannot have this happening there. This trip is costing a lot of money & I cannot just turn around as I did on the Cape trip (which also cost me). This vehicle only has 17000 Ks on the clock. What happens if the warrant expires & this problem persists? This vehicle is still at Inyanga Motors 8 weeks & counting. I have lost patience my brother arrives from Australia next week & I require a camper. The case number is 34399198 I have to keep phoning no one is giving me updates. I have had the vehicle for a little over a year & it has been out of action for about 16 weeks.

We took our 2013 Fiat to the dealer we purchased the car from, Fiat of Daytona Beach, Florida. They told my wife they were not able to provide an estimate for the 30,000 mile service work. That was OK because we called several area dealerships which provided similar estimates. In addition I mentioned that there was something wrong with the steering that I mentioned to the service department before and was told they could not replicate the symptoms I described, so they would check it out during the 30,000 mile service. We picked up the car on a Monday night after the service area was closed and paid the invoice. The invoice said they replaced a steering part at no cost, but the invoice for the service work was several hundred dollars more than other dealerships quoted.

I call the service department the next day and asked them to review my invoice because I thought there was some errors on it. There was a charge for a tire disposal fee and miscellaneous parts was doubled. The service manager told me the charges for the 30,000 mile service work was correct. That is the last I heard from the dealership. My e-mails and calls requesting a corrected invoice were not returned so I have no choice other than contesting the credit card charge. I will not be returning to that dealership for any reason in the future. Be careful if you chose to deal with the Fiat dealership in Daytona Beach. I give it one star only because there is no lower rating.

I have bought a 2010 ducato 120 multi jet its only dont 75000 miles its had to have gear box rebuild and a new clutch but the problem is now the paint work its, but but there is lots of white showing where the paint is chipped. I have sent a email to fiat no reply as yet but its only 3 weeks surly the paint should not chip. I have been told fiat repair it but cant get any reply as yet would appreciate your help.

i would like to bring to your kind attention about services at marikar agency kottayam . very huge amounts was invested for built a service center at kottyam, but costumers are not getting benefits from the above service center due to the following problems . 1. not available eligible mechanic , they could not identify exact problems of vehicle. 2. supervising is very poor he had dont know what is my duty. 3. waste of time , if we placed veh to the center there is no any commencement the works should be completed in the prescribed time. 4. charging amount is high and without invoice .5 . the work sheet was mentioned too maintenance they were attending few columns only. 6. they asking spare had changed but physically not done. people too like fait veh but problems is too.

This is my first fist and I love driving it,its the kind of car you need to know how to drive for real. My Porsche ( I have had 2) is absolutely wonderful but it thinks for me so its more of a comfort thing to drive, plus its a foul weather vehicle and I live at Over 7000 ft (i.e. snow). To give background I by a new car at every 3-4 yrs and this car was purchased to keep the miles off my Porsche during good weather. I have owned BMW-325e, 745 station wagon,M3 coupe and 2 325 hatch backs.

Also VW beetle diesel and a VW convertable,a Dodge mini van, Ford 15 passenger van and numerous other Dodge Products, right now we have a 2014 Dodge Durango that my husband likes to drive. In my youth I drove Toyoto’s and Mitsubishi’s. Suffice to say there are ALOT of vehicles to compare to in my life. There for I am sadly unimpressed with the way I have been dealt with in regards to the problem with my Fiat 500. Not that the complaint rep has not been good at communicating with me , its that the problem is a fault with the material used on the side panels of my Fiat.

They have started to discolor since day one. I have never seen this in any other vehicle I have driven/owned. When I went through your process to fix said problem the answer is that you are not going to do anything about it. It has been mentioned that its my fault. How? I have not seen this in any other of my vehicles. I can’t wash the whitening off, the dealer tried and was unsuccessful I have tried and could not either. Now here’s the clincher for me,it was said that it’s from outside influence.

Really? What? Please ,tell me what could it be that has done this ONLY on this car and never on any other brand. I would sincerely like to know. By the way this and all my cars are always taken care of by the dealer only,even though it’s a 3 1/2 hour drive one way for me to get to Scottsdale from my home. This Fiat has less than 6000 mi. on it and babied all year long even while in storage. Please respond to my question of what could do this to the side panels.Maybe you might have a suggestion of how to cover it up for asthetic reasons.Its cheap and ugly looking every time I open the doors.

I bought my Fiat 500L in August 2013 and with only 350 miles the car’s transmission smoked, filled the car with smoke, and would not go over 5 MPH. We had to call road service and have the car towed to the Fiat dealer. The car sat over the weekend and on Monday Fiat could not find anything wrong. And therefore did not look any further, they did report the incident to Fiat. The response was that the car acted “normally”. This has happened two more times. I reported it to Fiat again and received another CASE number. The dealer is receiving no help from Fiat as to how to address the problem.

This problem occurs when the car’s transmission has to shift repeatedly as in normal driving in traffic jams or going up switch back mountains in Colorado. The first time was in a traffic jam on I-25, with stop and go traffic for about 25 minutes. The second and third times occurred when we were driving up a mountain pass in Colorado. The winding road and curves caused the car to shift up and down several times and it again smoked and would not go over 5 MPH. These times I stopped, let the car cool down and drove the rest of the trip using the manual shifting feature to prevent the car from shifting by itself. The car now has 1100 miles on it at this time.