Contact A&E Factory Corporate

Bought a refrigerator from Lowes. Two years old and it suddenly defrosts. It won't keep the temperature steady. Called LG, they send out A&E factory services. After 6 appointments they still can't seem to fix the problem. During one of the visits they damaged my cabinets and dented the refrigerator. I filed a claim against them but they have denied it stating that they have my signature on a document that releases them from liability. Really? They refuse to give me a copy of the document and are using it as the basis for denying my claim which is against the law in Washington State. These people SUCK don't let them in your home.

My daughter has a LG washer less than 6mo. Old that needed a new water pump. After a couple of no shows a appt. was set up for Tues. Oct 28th 8:00-12noon. She took the day off work and was called at 11:35 saying the tech couldn’t be there til later which she couldn’t be there for. She called to complain and a supervisor told her she could call someone else. She called LG and a appt. was set up for Fri Nov 1st between 4-5p. The tech text her about 3p saying he was on the way. I arrived about 5 minutes before he did from out of town and said the appt was 4-5p. He said she was the last appt. if the day and if no one was home she would have to reschedule. This is horrible!!!!!!! This kind of service will not be tolerated!!!! First you no show and are nasty on the phone and come early. I will spread the word about the NON customer service your company provides

I am trying to find the ight person to dispute this claim. your call center wherever they are, are useless.
My fridge was not as cool as the temp setting so I called for repair. After a month of waiting for scheduling,parts ect.. A and E tech said he had fixed my fridge Charged me $176 labor. I got home and my freezer was not cooling at all, now I lost all food in the freezer. Called GE they sent a local company out , he put Freon in it now its fine. I stopped payment because you did not do what I paid you to do. Nor did you contact me to see why I stopped payment before you turned me over to collection. i want this resolved before i take a hit on my credit for your tech being worthless

There are multiple complaints in regards to A&E Factory Services. First A&E broke the pipes under my sink twice while attempting to fix my dishwasher. Once on May 15th, and the second time on May 30th. In-between these two appointments another A&E repairman came to my home without an appointment, and attempted to fix the pipes under my sink. He proceeded to take the metal/copper pipe out from under my sink, and replaced them with plastic (****Note that the reason for copper is based on electrical wiring is under my sink.****). Now when he was done it still leaked, and the then proceeded to use a caulk gun around the treaded areas. A small leak was still present, but it for the most part held together. Then when the gentleman came on the 30th of May he while attempting to reattach the dishwasher line bumped into the poorly repaired plumbing job. This caused all connections to leak again based on the caulking applied became separated immediately from the plastic pipes. Which caused leaking on both sides of my double sink. I have to twist all connections to stop it from leaking now, but loosens with warm water each time. So I am having to use a hose to drain the water from both sides into a bucket. This is difficult for myself being disabled, and my fiance who just had shoulder surgery. Now when the gentleman who broke the pipes the second time. He stated he will have to have a plumber come out to fix it. Which then came a phone call from what I assume was A&E's insurance claim department. Who stated if it is serious just have the work done, and send them the bill. MASSIVE red flag flew with that comment. Having working in the building material trade for decades including having been the special order customer complaint department for the NorthEast for Home Depot. I knew this statement of just sending in the bill was invalid. Now remember I was called to discuss the damages. Which means A&E called them which means they took ownership of the problem, and admitted fault. Instead I the consumer was put in the dark room with one light shinning on me. I was told to write a report including photos for this particular situation. This pissed me off knowing proper procedure in-regards to damages done my company representatives. But I did it anyway, and sent in what was requested. Now what happens after that I do not have a single clue since it has been 45 days now since the damage was done on May 30th. Not a SINGLE person has contacted me about the progress. Seriously it was been a month, and two days since I sent in my email including the photographs. I have not had a functioning kitchen for 45 days, and not a single care has been given about this. It does not take 45 days to investigate this. This is not a murder this is a plumbing issue that I did not call to open a claim. The party who was at fault was the A&E repairman who called in the claim. Now what I did do was refuse to get repair quotes. WHY??????? Well many plumbing quotes require a fee to come to your home, and that price would be deducted from the overall bill if the job is accepted. I sure the heck am not paying for that, and what is worse than that is the fact the insurance company in charge of the claim has yet to take responsibility. Why the HELL am I doing all the work for them when they should be helping me? I refuse to watch this place eat stake, and I eat dirt. Not going to happen. I do not owe this company ZERO. I did not open the claim. I am tired of waiting now 45 days is ridiculous without a single communication to me about the progress, and I have left multiple calls, and a email. Again I am not going to beg for nothing. This was not my fault. So to say I am pissed is an understatement. When I received customer complaints I was done within a 2 week window, and that is extreme normally my cases where done in a week. It is an insult to have to beg for information. I should be doing exactly nothing it was not my fault. So I will be looking to see if this so called complaint form is legit. I best be hearing back in regards to this no later than Tuesday. If not I will be taking measures in other directions to get this problem solved. Attached is the dates of the email correspondences. This alone shows just how ridiculous this has been no one should have to wait a 6 weeks, and longer to hear about the claim. I hope in the future this company will learn from this travesty, and will not treat claims the same way again. I mean come on generated emails are as simple a program to implement, but instead it is just tuff shit who cares you can not use your kitchen. Fix my case, and TRAIN your employees to understand customer service. If this agent was my employee I would have fired her if I found out how long she ignored this situation knowing especially that is was company that insured through us that did the damage.

I took a day off of work for a Sears a&e tech to repair my dishwasher. The scheduled window was from 1-5pm. The tech never arrived or contacted me in any way. I called customer service. I was told the tech was running late and would arrive by 6pm. Tech never arrived. I called again. The service rep said my repair had been rescheduled. Again, no one had contacted me. I checked my email and found a message that said "attached are the documents you signed with your tech at today's service." The 'signature' that supposedly was mine was a SCRIBBLE-- I NEVER signed ANYTHING because NO TECH EVER SHOWED UP! I called again and demanded to speak to a supervisor. He says the best he could do was reschedule my appointment and give me a $25 sears gift card. So now, I'm missing 2 days of work AND apparently signed off on an estimate with a tech that never came to me house! WHAT???

I pd A & E to come diagnose my washing machine trouble. It would power on but not start a cycle at all. The tech came and powered it on and hit start and said oh its the lock, you need a new lock. I said are you sure, he said yes. That's all he did he never tested any wires, computer components or anything to verify for sure the lock was the actual problem. So he said to save me money since I have 6 kids was to buy the piece and replace it, which I did and guess what...that was not the problem. It still isnt fixed and now Ive wasted more money and it still does the same thing. I called them and asked for someone to correctly diagnose it, someone that actual will do their job instead of just looking and saying oh thats it, or a refund so that I can pay someone else to diagnose the problem your tech didnt do. I am a single mother with 6 kids and I can NOT afford all the extra money...

Customer service lies to get people off the phone. My job was rescheduled because they didn't assign a tech. I have the fuckin parts right here. They told me I was covered by Lowes and to try them. I bought the fuckin fridge at Best Buy. Going on 3 weeks sand fridge because of you fucks. I don't understanf how they. An ship me parts from another state in one day, but can't get a tech to my house in in less than 7. Fuck you!

I had A&E service and have no complaint about the service I received. My complaint is on the service truck, the truck has the American Flag on the side. On the right side the flag is displayed wrong, it is backward. The stars should on the right, that is proper way to display the flag.

Thank You

Carl Ziegler

Have any home repairs like dishwahers, washing machines, gas stove issues be it residential or commercial purpose. Aefactoryservice.com have highly trained repair technicians and company employees undergo stringent security and background checks. They show up on time which doesn't allow the customer to keep waiting. They also ensure to make the place neat and tidy after the work is done so that its not a burden to the customer. I prefer and suggest Aefactoryservice.com to anyone who has any issues in their appliances either at home or at office to become hassle free.