Contact Apple Store Corporate

I purchased an iPad pro brand new at Fred Meyer September 2018. My iPad suddenly started losing charge at usually rapid pace and has been dead since. This happened in October 2019. One month past warranty ended. What happened to 4 year life expectancy?. My iPad pro never got wet, never roughly handled, I live alone and am up there in age so no rowdy people. I haven't been able to afford to try to find out what went wrong. I researched some online and it could possibly be caused by updates I read on one site. If that is the case why am I stuck paying for it. I know it isn't anything to do with any error on my part. I had it 13 months new outa the box. And it was in pawn shop more than I had it so brand new nearly. It weird it happen right after warranty ended. I guess their use to rich people who can run out and buy a new one. Im low income and took a year or more just to afford to buy it. $607 is too high for one year of use, then have a piece of junk break and try to charge $200 just to start a repair. I might as well bought a Samsung or crappy hp for $200. Probably still be working.im very disappointed. Apple may be a good company for people who are rich. They aren't aimed at the lower income people. Maybe I got a duder, but whatever the case, it's my problem cus no more warranty. So four years a false statement. Probably why warranty is only one year. It's not as great as it's claimed to be.

I went yesterday to apple store Crossgates Mall Albany NY to buy iPhone xsgold 64 Mg , unlocked, total price $1187, the receipt is attached, the purshase took only 10 mins, I didn’t ask the sale person any questions about the phone, but he was so rude, he was so bothered that I told him to put my husband (Khaled Yousef) email to send him the receipt instead of my email, I had a ripped cable I asked him to replace it , he said I am not a technician, and refused harshly so I made a purshase with $1187 and he didn’t want to replace a.cable ( not a charger) with $15, I really was offended by his unjustified attitude, please train your employees some communication skills and to put a smile on their faces, really disappointed!!!

My wife’s data storage on her iPad and iPhone kept increasing of late to the point of increasing her iCloud account storage up to 200 GB from 50GB and it was still increasing. The online support told her to delete her iPad backup. My wife then brought down her iCloud storage back to 50GB’s because the backup storage came down. But, soon after it began increasing again. That was NO HELP! Now all of her folders, text messages and other information was only left on her iPad. We couldn’t back up because it took days (6 and counting) and it still was trying to backup.
We just went to an Apple store for some one on one help today. The store technician had her default her iPad, which now erased anything she had as documents or data on her iPad because there was no backup on iCloud. Then to copy from her iPhone to her iPad. It made things worse because now she has nothing left (recipes, important text messages, passwords, pictures etc.) from the first day she bought her iPad and started storing her library of information. What kind of ‘Pilgrams’ work for Apple (core)!? My wife is heartbroken to lose all of those years of collecting and I’m pissed and disappointed Apple cannot support their customers better.
I am seriously thinking about chucking all of our Apple devices during our next upgrades and going with a competitor.
This is just b*ll sh*t!!

I have Iphone 4 and I am unable to use my phone anymore and I did contact apple and I was told that this phone is now vintage and apple is unable to help me.
I feel that I have been cheated by Apple and when I bought this product I was not informed that this product i am purchasing will become vintage and I will not be able to use this phone any more and if i know about this then i would have not purchase this product.
i would like apple to upgrade my Phone and compensate me by upgrading to next level of Iphone which I will be able to use.
please contact me on 0400556065.

Just few days ago, I went to Truro, Cornwall, Apple Store to buy an I-Phone XS Max, for my daughter, because in few weeks it will be her birthday.

They said if I want to buy one, at first I have to pay it , and after that they can show me a Mondem Phone.They said there are many robberies, and they are afraid to be robbed, and they can"t show me one just if I pay at first.The saler name was Shahid.

I am a doctor, and for me was embarassed whole the situation, so at first you have to pay more than 1000 pounds, and just after that you can see what you are buying.

I have asked to speak to the manager, he listened my concern , and without saying anything he just dissapeared.

Shame.

Don"t go to Truro Apple Store in Corwall, because they will think that you want to steal their products.

My Apple ID has been disabled. I recently found out that someone has hacked my account and made unauthorized changes. I called in hopes of identifying this fraudster, banning them from use of my account, and gaining access to my account. These are not unrealistic expectations of your Customer Service Support Staff.

When I called in, I spoke with "Josh Gibson" who was completely incompetent and unable to perform the job that he is expected to perform. He was unable to provide me with any level of security or assist me in attempting to identify the fraudster hacking my account. He could not remove the fraudulent email that had been added to my account, he could not assist me with gaining access back into MY account. He had no plan or solutions to my problem. Josh seemed uneager to help, disengaged with the customer, and displayed a clear ineptitude regarding apple products and account security. This is by far the worst customer service I have ever received in my life.

I am now stuck with no plan or solution for this Identity Theft. I have no way of accessing my account or removing this fraudster who now has full control of my account. I am in a worse position now than before I called in and spoke with Josh Gibson.

This employee lacks the necessary knowledge and skills to be in this position at Apple. His clear lack of customer service skills and ability to help customers is a threat to any Apple customer that comes in contact with this man. I believe it is irresponsible as a company to continue to employ this man and allow him to dictate the Customer Service process.

I strongly recommend that Josh Gibson (Employee ID: APLL010977CX) be removed from his responsibilities in the Customer Service Department at Apple. This has been an incredibly poor experience and makes Apple look extremely unprofessional as a company. A change needs to be made.

Thank you.

My whole family have been loyal apple customers for years - iphones, computers, ipads. My daughter has an iphone 7 we purchased last September so it's still in warranty. The phone has had problems for months. Finally the main button isn't functioning properly. She is a stay at home mom with 3 small children, 32 miles from the nearest apple store and no landline.. She took the phone to an apple store here in Fort Worth, TX and instead of just giving her another phone they wanted her to leave the phone - remember, she has 3 small children and this is her only phone - or come back for a part and even then could not guarantee the part would fix it so could encounter other problems. The only other options was to buy another new phone and then send this one back for a refund. Who has the $$ to do that?? So . . . in order to do this she has to wait for an ordered part, drive another 32+ miles back into Fort Worth with 3 small children - again. Not to mention the employees at the store and on the phone were not friendly and didn't seem to give a you know what. On the phone she repeatedly asked to speak with a supervisor and was told . . . she doesn't talk to people she just makes our schedules and the - oh yeah, she's not here, etc. What has happened to apple customer service? They used to at least act like they cared about their customers! In case this actually reaches someone who can help; her phone is registered in apple to her name - Jennifer Thompson & the imei is 35 535608 609696 0. We are not abusers of the warranty. I think in all the iphones I've had I've only had to go back on one that just froze and they just gave me another phone. I can be reached at jplitzman@yahoo.com. Thanks, Joan Litzman

February 7, 2018
APPLE IPhone complaint
I spoke with a total of three customer service persons with each of them giving me three different timeframes.
I had no problems with my telephone until I applied Apple's updates which rendered by phone almost useless. I spoke with one person on January 5, 2018 who was supposed to have ordered the batteries. She even gave me a confirmation number and said it would take about 10 days, but I was to go to Best Buy in Myrtle Beach to have it installed. So, I called back on February 7 to check on the status and spoke to one representative and she placed me on hold to check on the status then she said she saw the confirmation, but she needed to transfer me to one of her junior associate, she further said it could take up to 10-days before the battery would arrive.
Now I am transferred to the next rep. who placed me on hold for a very long time he also stated he had just sent the information that was given to me which was incorrect over to that rep and her supervisor. He further said he was going to speak to their public relations person then he came back stating he could not replace the phone (which I never asked him to do) I merely wanted my phone repaired with a new battery. He then said it could take up to 6-8 weeks to get the battery and I would need to go to Charleston to get the battery but Best Buy is not an authorized dealer but there was another store that might do it for me, but they would be in contact with me if they were able to assist me. it just doesn't make any sense because if you don't have an idea if the person is able to assist then how do you know where to send the battery. Oh, and that email that I was supposed to have gotten within three days from the original call never came. I still don't have clarity on what is happening but I am confident Apple needs to do a better job in training its staff, so everyone is providing the same and correct information. I had no problem until those upgrades were applied and I would think a company of this size would do a better job in providing excellent customer services to their customers. I am one unhappy customer.

I am very disappointed and dissatisfied by the service I have received from Trinidad and Tobago after recently purchasing an iPhone 6S. The merchandizer at Trinidad gave me seven days refund or exchange the phone started giving tremendous problems with charging the battery, I cannot even go to something as simple as Facebook. On the sixth day I decided to take it back to store; the merchandizer was reluctant to refund or exchange. The phone serial no. DNPRPRFZGRY9, IP Part No. MKON2LZ/A. I hope Apple can assist I will be sending receipt and all necessary information soon.

I brought my Apple phone into the Apple store at the East View Mall location in Victor, New York for the second time for a problem that I can not hear on it. The receiver or what ever was changed the last time and it lasted only about a month and has occurred again. I arrived at the store for a 2:30 appointment and they said they could not take me until 4:30. this was the first problem. Secondly as I arrived for the 4:30 appointment the positioned me at a table up front. Now I have waited at that table for 20 minutes for someone to arrive and talk to me. Finally a service person arrived and I explained to him what the problem was.

He took my phone and came back 10 minutes later and said there is a problem with the phone. I said really, that,s why I'm here. Then in a snotty tone he looked at his tablet and said come back at 6:00 and we will see what we can do. Totally unacceptable. At this point i HAVE HAD ENOUGH. If this is the way you folks do business and treat your customers, I don`t need you. I want a new phone, I want it now or my next correspondence will be to the Attorney Generals office and the Better Business Bureau which I have had great luck in the past. I will be treated with the respect I have earned and deserve. Your timely response will be appreciated.

iPhone 5, 2 1/2 years old and no AppleCare, started bulging on the left side. The home button was hard to press, but the phone was otherwise functional. Made appointment with Apple genius bar (I had to go to the second-closest Apple Store 45 minute drive away, as there were no slots available at the closest). I was a few minutes early and had brought my MacBook with me, so I started a backup. Genius comes over, tells me I'll be getting a replacement phone. For free. He stayed with me until all data was transferred to the new phone and it was all charged up.

Two weeks ago, I purchased an iPhone 5s. Within less than a day, the sound on the phone did not operate. Then, I went back to the Apple Store where I purchased the phone, and they replaced the previous phone. After this, the replacement iPhone 5s did not hold a charge, and it could not connect to the internet. I would shut off all of the apps and the battery on the phone would die. Despite charging the phone every day for the week I had the replacement, the phone would not charge and the wireless did not work.

I went to the Apple store to get a refund, but they did not give me a refund for this product. Instead, they gave me a third phone, which does not have my correct contact information. Instead, the Apple employee placed my father's contact information on the phone with my number. Because of this, my dad who had an iPhone 3 had his phone deactivated.

Tomorrow, I have to go to my cellular provider and explain this situation. Hopefully, this problem will be corrected. My father and I saved our information to separate iclouds. I do not know how his information and my information managed to get messed up. In fact, this makes me want to switch my iPhone 5s to a Samsung Galaxy 6. Before the iPhone 5s, I had a galaxy phone, which had battery issues. But unlike the iPhone, it was reliable and could hold a charge two weeks after I purchased it. The employees from my phone provider where more competent, than the store associates at Apple.

Before I purchased this iPhone, I owned three iPods that are old and functional. Over the last few years, Apple has really gone down in terms of the quality of its products. If Steve Jobs was alive, he would not make an iPhone perform this badly over such a short period of time. In fact, this phone makes me want to get one of my old iPods that can make phone calls screen fixed, so that it can function better than these new iPhones being mass produced.

Beware iPhone 5 warranty is not worldwide. Bought an iPhone 5 in NY from apple store. Has the well know weak wifi problem. Took it store in Birmingham to be told they will not even look at it. Rang Apple care. First guy said a replacement would be sent via post. Once we tried to set up exchange a manager got involved and said warranty is not world wide. Phone is useless and only 10 days old. Apple position is find a friend in USA and get them to take it into a store.