Contact GE Appliances Corporate

I own two homes each equipped with GE appliances. That is 2 Washing machines, 2 dryers, 2 microwaves, 2 refrigerators, 2 cooktops, and a warming drawer. One of the microwave's (ZSC2001FSS01) display unit is flashing erratically. I have contacted GE parts and had two GE repair representatives look at the unit and all have told me that the display unit is failing and that part is no longer available. So, my issue is that GE sold me a monogram (top of the line) microwave and will not support it.

I believe that I have been more than supportive of GE appliances and am looking for some sort of assistance in satisfying this issue.

ge appliance guy by the name of Orrin Mortensen. WAs at my place here in dodge center to check my frig and said nothing wrong. Now my frig is about dead because he didn't check it out like a service person suppose to do. I not a happy person at all. the frig is hardly 5 months old. it makes noise. very noisey. not normal at all, something happens to this frig some body buying me a brand new frig . not my cost. your cost. service guy was short with words and gone again. was not here 3 min and gone

I purchased this microwave in December of last year at a home depot and if I used it 20 times if i,m lucky i,m am very disappointed it only lasted for such a short time what is wrong with the quality of your product i will have to replace something I thought would last a long time. It,s not worth the money it would cost to fix it I wont be buying another of your product.

I purchased a GE top load washer on July 29, 2017. We are a family of 3 and I am very gentle with my washer. The washer broker on May 6, 2019. It lasted 18 months! Really! I called my local repairman and he could not fix it but charged me $ 63.28. I called Lewis Appliance, who is a GE service, and they fixed my machine and it cost $ 217.21. Lewis Appliance was wonderful. Your washer is not.

I would like reimbursement of $ 280.29 to have your 18 month washer repair!

Here it is Wenesday the 22nd and no one has come to the address in question. After repeated attempts to get someone there from 8-12, then 12:50- 1:50 and then 4:00pm and no one has shown up. GE should be ashamed!!!

I started May 10th with a call to repair service. First they spelled both my first and last name incorrectly, did not attach my phone number to the account. When I called to check on the no show of a service provider they could not find me. The they never contacted the dispatcher to place the service call in the first place.
So the reschedule for the 22nd 8-12am and yes I could track the service online and Shelton is to be there at that time. NO Show! Then its 12:50 to 1:50pm again NO Show!! Them we go to 3:06 - 5:06 Well you're batting a 1,000 at this point. Pitiful.

Re: GE Appliance order number: 0710480

I ordered and received what were supposed to be replacement wheels for my dishwasher's bottom rack. The parts they said we were compatible - as the original wheels were no longer available and would work. I received the package with no instructions and one of the wheel pieces was broken. I put the rest together in the same way the original wheels were put together, but they did not work. I called to explain and they said they had to forward the problem to some kind of specialist. I called two more times since then - was then told someone in the discrepancy department (Shekida I think) would call - nothing yet. I am very disturbed by this shoddy service and don't know what is needed to get satisfaction. I need wheels that work and can't use the ones I have. Getting a new set won't solve anything. I expect a call asap or will need to contact the FTC. A photo of the original and the "replacement" wheels is attached. You can see how the new one wouldn't wrap around like the original.

Janet Protzel, 314-721-0035

We purchased over the range microwave in Slate, model JVM7195EK3ES December 28, 2017. We didn't bother with the extended warranty since we have always had GE appliances and they have been very reliable. Feb 24, 2019, we came home Sunday afternoon and the microwave was buzzing and saying "reset clock" I reset the clock it stopped buzzing and just like that went dark. The top of the microwave was very hot, even the wood of the cabinet above the microwave was very hot. We unplugged it, had our service man come out and said it was totally burned out. Told me to call GE customer service which I did right away which was March 6th. I was given a case #190306-000628. I talked to Sarah and what she offered me was about $20 less than my appliance dealer would charge me and I had already spent $95 on a service call. She told me she would check and see if she could do anything better for me, and get back to me in 48 hours. It has been 2 weeks and I have heard nothing. Had we not come home when we did, I can't help but wonder if it might not have seared my cabinet or worse, started a fire. There was a real malfunction in this microwave and only 2 months out of warranty. I surely thought you would stand behind your products better than that, and have better customer service. Would really appreciate hearing back from you.

Do not buy GE appliances! I purchased A GE washer and dryer and it was delivered yesterday. I did one load of clothes and then decided to do another to see if I had the same problem. I did. The washer is in our laundry room but it is so loud when it agitates. It sounds as if some parts are rubbing together.

I called GE and got no help. The one rep told me there washers are noisy. I can't believe they are all this noisy or nobody would buy GE.

I called where we purchased it and was told to call GE. It is a family type store we have bought appliances in the last 2 years. GE profile micro and GE glasstop stove and were very pleased. I don't think it is the stores fault it is so unbearable noisy. My bill states '' All authorized returned products will be subject to a 25% restocking charge.''

I don't want the washer - and the dryer also because I want matching one. If GE can't get me a washer that is not so noisy I think they should pay the $25 each restocking fee to the store and I'll purchase a different brand.

One of the GE reps said I should have asked when we were looking at washers if this was a quiet one!! I even held my phone next to the washer so the rep could hear it. If my washer was filed for an ad people would just laugh at it and certainly not want to buy one.

this is the 2nd time I have filed a complaint against GE. My refrigerator model #GDE21ESKARSS. I called Sears repair on 2/3/19 and unfortunately for me it was a horror. Finally after 3 call backs I finally talked to a manager, they gave me an appointment for Wed 3/6/19. All that was done was they ordered the part. Thank God it came today and they will be out on Wed 2/13/19 and hopefully the problem will be fixed. This frig is not one year old yet and repair already. Apparently the defroster was not working. So I get on my knees every day and remove the ice build up, NEVER AGAIN WILL I PURCHASE A GE APPLIANCE. I now have 3 microwave, stove and a shitty refrigerator, boy am I sorry. I am sure you can go back in your files and find my 1st complaint. The money I spent on this refrigerator was a difficulty as I am on a limited income but I figured GE was a good brand. Boy was I wrong. You can reach me at 215-969-5680 but I am sure (like the 1st complaint) you will not call me. Rest assure I will let my senior groups know not to purchase GE.

On December 22, 2018 I went to Home Depot to purchase a front loader washer & dryer set. I chose GE washer model
GFW450SSM1WW I have only used 3 times and so far not to sure I will keep. I should not HAVE TO COUNT HOE MANY ITEMS I PUT IN THE WASHER SO IT DOE'S NOT HAVE TO DO A RE BALANCING OF THE LOAD (; sad. Now this re balancing happens with my clothes which are light weight. I put in light weight PJ top & pants, 3-short sleeve tops,
5- long sleeve top, 6-nylon underwear and every time it doe's A LOAD REBALANCE (; (;.

My clothes are not very dirty & i do not need to wash for 55 minutes & do not find this VERY ENERGY EFFICENT. I would like to do a short wash and not have to COUNT OUT what i can put in each load.

My old Maytag Neptune Washer & Dryer were 13 years old. I liked the GE Brand Never a problem, but the set SUCK. Did not even get to use the dryer because the dryer drum wounld not turn & if i keep have this proble i will be taking back. PHOT ATTACHED

If I could give you a -negative rating, I would. Your customer service department is rude, uninformative, an lacks the resources to rectify problems.

I have also filed complaints with American Home Shield and the BBB.

You have lost my respect and my business...and the business of my family and friends..

I purchased a dual fuel stove in 2010 and I have had repair tech look at it many times. The reason being that the oven does not work. This Thanksgiving I tried to cook my turkey . It was 17 pounds . I cooked it for 7 and half hours and it was still not done . Do u think there is something wrong with the stove.

Bought new fridge it has broken down 4 times and same parts being replaced,each time at least 5 days without fridge have had to throw out lots of food dont understand why the fridge has not been refunded or replaced,has caused much stress...will never buy another one...very upset

we purchased a washer from Bestbuy on 09/06/2018 the machine wouldn't drain on 10/15/2018 we called GE Warranty department to set up the service call on 10/17/2018 at 430pm service agent wanted the information about the machine I asked her to hold the line for a minute until I got the information when I got back to the phone she had hung up on me finally I went online and booked for them to set up an appointment they finally called me on23/10/2018 to say the technisian would be at my place on 26/10/2018 technician showed up and said the mother board and pump were broken and told us it would be 10 to 15 working day to get part 15working days went by and nobody showed up or called this was on14/11/2018so I called back and they said it would be another 3 to 5 working days because the part haven't arrived yet i don't know what kind of business your running but in my line of work if it is a warranty issue we would fast freight the parts out the next day so now you have a very pissed off customer that will never buy anything from GE again and is going to file acomplaint with the BBB if something doesn't get done ASAP and I think I should be compinsate us for time and money to take my clothes to the laundry mat ithink you have one of the worst warranty department that I know of YOUR TRULY VERY PISSED OFF CUSTOMER

Purchased a new wall and micro combo 4 months ago. Went dead called a service man who came checked out the fuse box and said we needed a
new computer. We waited (3) weeks before someone came back today. They put the new computer in and it still didn't work. Come to find out the
new service man said it was the fuse box after all. Here we waited for 3 weeks with no oven to cook or microwave. What kind of servicemen do you
have working for your company. I am very upset. Now I have to get an electrician which will be more time. I would NEVER recommend your products
at all. Not only does your service department sucks, they were rude on the phone. They didn't care how long I had to wait because I was still under
warranty.

On August 17,2018 my refrigerator died. I contacted High End Appliance and they came and told me that I needed to pay $737.23 and said they would fix my fridge the next day. They finally came out on August 21,2018 (5 days later to do the repair. ) All my food was ruined so to compensate me for the delay they promised me a $150.00 rebate from GE to cover my food loss. After numerous call to Bob at High End Repair, he is blowing me off. he never returns my calls when he promises to get in touch with GE. His telephone number is (609)664-7884. I would appreciate someone straightening out this matter for me. My refrigerator was only 5 years old and I thought that it was worth fixing. Please help me to resolve this matter. I am tired of Bob giving me the run around.....The part was ordered through Sub Zero Pro Repair... Telephone # is 1-610-914-7680. I have saved the receipt from the repair... Thank you for listening....

they would fix my fridge the next day. They finally came on August 21,2018 (5 days later) to do the repair. All my food was ruined and they promised me a rebate from GE for $150.00 to cover the cost of the food. After many calls to Bob at High End , he is blowing me off and has not done a thing about the situation.

I purchased a new home and moved in 02/28/2018 and since it's an energy saving home, I have GE appliances. My issue is that the refrigerator which is brand new the filter light came on to remind me it was time to change the filter. I followed the instructions carefully, inserted the new filter, ran the water for 3-4 minutes as stated and pushed the reset button. However, the red light stayed on. I contacted the instruction department of GE and had a representative walked me through the same exact steps I took and the red light stayed on. Then I was advised to schedule an appointment with a repair technician in my area and of course I was to wait 1-4 hours. Well I got tired of waiting so I cancelled and went to another appointment. I rescheduled again for 09/13/2018 but wanted to change the date because I needed to make a doctor's appointment for the same day. However, I went online to reschedule but could not because I had no confirmation number because I did not get any email confirming my appointment. I waited 26 minutes before a representative answered and of course I couldn't change the appointment because there were none available anytime soon. However, I got the confirmation number and went online to see if it would work and it didn't. I received a message telling me to call the customer service number. I had an issue with my dryer before this and I waited almost 5 hours before the technician showed up. My issue is why does it take so long to reach anyone, why does your online appointment doesn't work and why do I have to wait four hours and then the technician shows up late . If I was not at home when he showed up, I'm pretty sure that he would leave and I would have to reschedule. Your overall service is poor and I don't know why that is but I will never buy any appliances from GE in the near future when I build my home. It's 2018 and your company should be much better than this. MS Warren

I bought a GE range it is still under the 1 year warranty PG&E wrote up the range as leaking gas and tagged it HAZARDOUS. GE technician came out next day told me he could not SMELL a leak and could not find the leak with soapy solution. So I called out PG&E again to see if tightening the connections resolved the leak since GE tech had no CO devise to double check his work. PG&E found the range to still be leaking gas. I was insured next GE tech would have CO devise in hand he did not... 2nd tech from GE never serviced the range just called it in tells me PG&E is told to say it is leaking due to liability, NOT. I am promised once again by case manager GE "lead" tech would come out with CO devise in hand one more week out and the same GE tech that serviced the range on the first call shows up NO CO detector I told him he would not be coming in to do anything without CO detector in hand as I was promised on last two calls. I also confront him about stripping the screw on the left front burned and when reinstalling front burn actually breaking off the screw head and not disclosing it he denied knowing anything about it. Currently waiting for PG&E to come back after pleading with them about safety and telling them the trouble I have had with GE not being able to find the leak. GE technicians have failed to repair the range and are not taking the serious nature of the gas leak because they say they can't smell it. GE case manage has offered me to sub out a local repair person offering $250 to be reimbursed to me after submitting an invoice for the repair I have not been able to find a repair person with a CO detector like PG&E has that will work with an appliance under warranty and the reason I think is because the job will exceed the $250 pre approved limit GE will cover between the service call and possible parts replacement. This range is at my mothers house and she does not drive so not have a range to cook with has been an inconvenience not to say very stressful for both her an I to constantly spend hours each day trying to resolve and fix the stove at this point I feel GE should replace the stove at 100% not the discounted offer to purchase another they have failed to repair the range properly and it causes a potential danger to my mother if used. It is only a courtesy for PG&E to come out after a gas leak might be present it is not their job to repair the unit only to determine if it is safe. GE needs to replace the range due to lack of proper repair and the potential danger it poses the customer. Can you please help me I have a copy of the floods of email correspondence between GE customer relations and I which I can attach to this complaint. Note Global Services never was subbed out to the job.

This has to be one of the worst experiences I have had in years. I purchased a brand new GE Glass top stove back in May. The first time we used the oven, we hear a very loud pop and find that the inner glass has exploded. This is 12 July and still no resolve. The GE Customer Service and coordination for the repair gets even worse. I called the service number on the receipt and was directed call any of three different numbers to resolve this issue. I was able to get the inner door glass ordered and an appointment for repair the stove. On the day scheduled for repair (8:00am -12:00) my wife wasted an entire day waiting for the repair person to show. I called at 11:30am to confirm the appointment and the service rep told me the repair person reported showing up but my daughter told him we did had not received the necessary parts for the repair. I do not have a daughter living at home and I already had my parts (glass window) on hand. My assumption is that he went the wrong address. This was later confirmed by the repairman himself After more time on the phone they reschedule the repair for that afternoon from 1pm-5pm. At 5:30pm the repairman showed but did not have the basic tools needed to complete the job. He came back the next morning to replace the inner glass on the oven door. He reported that the root cause was the door hinge and requested I contact GE again to schedule a return visit to fix the hinge.
Last Thursday, 05 July, I called to confirm the hinges had been put on order. I was assured they had been ordered and scheduled a repair appointment for today.
Two days ago I called again because I had not received my parts for the repair (hinges) and asked about the tracking number. The rep told me she did not show they had been ordered. She called dispatch, who supposedly contacted the repair rep and confirmed he would have the parts on hand for the appointment.
This morning was the morning the repairman was to show to fix the hinge. I am and have been on the phone all morning trying to determine why my repairman has not shown when the customer service supervisor that I spoke to yesterday assured me after calling dispatch that we were first on the list for the repairman's schedule.
The customer service representative(s) on todays need to be reprimanded for transferring calls without warning or notice. Two different reps transferred me. My assumption, having worked in a call center, is they didn't want to deal with the situation so they transferred me for the next rep to handle the call. So I have to start over and explain the The rep first told me she was checking on my status and I was suddenly transferred. This is extremely frustrating and even maddening. The second rep was no help. I did not appreciate her tone or willingness to help and requested to speak to her supervisor. I was left on hold for 15 minutes and suddenly transferring with no explanation.
Representative #3 was actually very helpful as I asked to speak to his supervisor at the start of the call. He provided the consumer relations number and conducted a warm transfer to his supervisor. Again I explained my ongoing, since May, situation to the supervisor who contacted dispatch and told me they would have the repair rep call me directly. I was told the repairman had reported showing this morning. This was not the case. My wife has been home the entire morning waiting for his arrival once again.
I called the repairman and he apologized saying he saw the appointment address and "blew it off" because he thought it was the door inner glass window which he had already repair. He did not know on my door or establish contact with my wife. He further stated that despite dispatch reporting that he would have the hinge parts on hand that they would need to be ordered and a new appointment scheduled for next Thursday, 19 July. Once again another day my wife had to spend waiting for the repair appointment wasted.
Now I am on the phone, on hold for the last 15 minutes, trying to resolve this issue with consumer relations 1-800-386-1215.

I called the repairman and he apologized

I purchased a washer and dryer from Lowe's a few years ago. I have had to put 4 timers on dryer, and now it needs another one. Of course numerous knobs have been purchased too because of it. Now the washer sounds like it's coming apart!! I am a cancer patient, walking around with 2 broken heel bones with both feet in boots. Not that my medical problems are your problems. The point is - I CANNOT afford to have either appliance fixed or purchase new ones!! GE needs improvement!

I am having remodeling done so wanted to protect the stove top on my GE JS750 30" range. I pushed on the control lock and the light came on showing the stove controls were locked. Then I covered the range with a beach towel. Several hours later I came into the kitchen and noted smoke coming out of the towel. The left rear burner was on even though the controls said it was locked. One of the workers must have rubbed against it while getting something off the counter top beside the stove.

I tested the other knobs to see if they would turn on. Two would not but the third one came on when turned to the left, but would not turn on when turned to the right. Then I went back and tried all the knobs again and none would turn on so it was locked out at that point. It was very fortunate I came into the kitchen when I did or there would have been a fire. I don't know if anyone else has experienced this, but wanted to let GE customer service know encase there is a defect in the range. I will lock it out from now on and twist each burner knob to make sure it is locked.