Contact Geek Squad Corporate

NO answer for an hour waiting for a technician. Did not speak to anyone?? Uncharacteristic of Geek squad. I will try again tomorrow. If this persists, I will likely just cancel my subscription. Sorry to do that.

They have the worst customer service I have ever had with any company. All the do is put on hold and after 40 min I hung up. I called back to be put on hold again, this time after 20 min I hung up again and this keep going on and on.

Horrible!!!! No customer service at all. Called about my issue since APRIL! They don’t value customers. During my call I was asked for my email gave it to the rep I asked her to repeat it back she never wrote my email down during the entire conversation she assured me someone would email me back! Ha

I have a contract With The Geek Squad To protect my computer from hackers. After two years I find out from another source that not only have been hacked but several times and had several foreign IPO,s on my computer. Why should I continue to pay for a service that you are not providing?

The worst customer service ever. Geek squad agents over the phone doesn’t even know how to speak or treat the customers. I had an appointment for delivery took a day off for my appointment and they didn’t even show up OR courtesy call for reschedule. I called to complain they put me on hold for 40 to 50 minutes and hung up on me.
I called several times to complain and they all told me someone from upper management will contact you,I still didn’t receive any phone calls from anyone yet. I’m very disappointed with the geek squad agents.

Last week I called best Buy in Patchogue, New York. I wasn't too happy with the person I spoke with so I tried back another time. My dell computer was going Very slow so I called and was told to bring in. I met with a Very lovely girl who answered my questions and it seemed that all will be well, they'll be able to put in a new hard drive and she'll try her best to save the few pictures and documents I had. When I picked it up, the "supervisor" of Geek squad informed me that they couldn't save anything, " Too bad , that's life, these things happen". He seemed like he was in a rush and was very abrupt. I was Upset with the manner he spoke to me, sure it didn't matter to him but I had some pictures, stories that my son had written and my workday all wiped out. No explanation of why this happened to my computer. I just purchased it 3 years prior at the store. Needless to say, I informed him off his rudeness, thanked the other girl and left. I came home and can't get into my workday and was just so disappointed. I don't think I'll purchase another computer with you again.

At approximately February 7 I had a LG Smart tv installed along with LG sound bar. I was handed the remote control to the television set was told the sound bar was set up on TV remote. I was NOT given instructions, nor a manual for the television set. In April, the sound bar did not respond to the television remote. When I called LG, I was informed that there was a remote control for the sound bar. I was NOT given this remote. I observed the Geek Squad technician rolling up some "papers" from the television and gathering up loose packing items. I do NOT have instruction manual for television set, its remote, nor instruction manual and remote for the sound bar. I was charged $269 for the instruction. At this price, I expect the instruction manual for the remote controls for both television (LG 55UH8500) and the LG sound bar instruction manual and remote. I will NEVER again use Geek Squad for ANY installation.

Geek squad is such a waste of time. I went through apple to have my cracked iPhone screen repaired, they sent me to Best Buy with the geek squad. When I arrived for my appointment (that is scheduled 5 days earlier) I was told they were unable to repair my phone because they didn’t have the proper equipment. Why would they let me schedule an appointment if they didn’t have the proper equipment? The guy said sorry we can’t help you. The representative was very rude and aloof. Most ridiculous excuse I have ever heard.

Today my Visa credit card account was charged $24.95 by Geeks On Site for a subscription they say I ordered but I did not. Last month on 3/11/2019 I had them go through my computer, remotely, and remove any viruses and/or malware, spyware etc. that may have been present. My Visa credit card was charged $179.00 for this service and this charge was paid. I was told that this was the total charge. I did not subscribe to any other service as is claimed. Earlier today I telephoned Geeks On Site and complained about this charge telling them that I never subscribed to any "service" and that I did not want it. The lady told me that she would pass this information on, whatever that means, and that the charge would be removed. I do not trust these people, especially over the phone, so I am writing this so that I am certain that this company gets my complaint and I can print out a hard copy.

I purchased my COMPAQ Presario computer and all the peripherals, including my HP F4480 printer at Best Buy store in Portland Oregon. Hopefully this company will treat me right in this situation. Thank You.

They canceled my phone protection plan due to "non payments" when money is taken out automatically out of my acc every month, sent me a notification that payments were not being made and sent it to the WRONG email address, and told me it was my responsibility to make the payments when its automatic and when they went getting any payments, sent word to the wrong email address and refused to renew the plan because it was completely cancelled with no way of me knowing about it because they sent it to a wrong address. The service department was absolutely useless in trying to help, and so was the insurance department. Worst customer experience I have ever had now I'm stuck with a broken phone for the next year because of this. Great job geek squad!

This experience was so bad on every level from the in home advisor (Geek Squad) visit through the whole process. I’m not going to waste anymore of my time except to tell BEST BUYS’ customers to be very aware of what a security system cost and the installation cost to any rebates available etc...Suffice to say I will purchase any and all electronics and equipment elsewhere from now forward. I would rate this a big fat -ZERO- if it would allow me to do so.

Made a complaint said they would rely within 24hrs .20 days later no reply made a complaint again same response within 24hrs 4 days later still waiting
Have a idea that they are on the verge of bankruptcy so stay away

Your company is a rip-off! only 1 repair shop in the whole state of New Jersey! What a waste of money and your customer service sucks, they are no help at all! You have two options; travel 2 hours to get your phone repaired. Or tough shit it's your problem! I can't believe your still in business. All employees better find another job because they're going to go down real quick

I am completely disappointed in the customer service I received when I called on Sunday, March 3, 2019 at 11:38AM. I called due to my renewal. I called Geek Squad because I received a renewal charge on February 28,2019. I explained that I do not have this computer anymore and I do not need the support and that I have not had this computer for 3 years. The customer service rep said they would credit my visa card but when I asked about last year's charge I was floored how he spoke to me. I tried to explain that I called last you in February of 2018 to cancel the renewal as well. I never received the credit to my account. The customer service person told me that I didn't call and that he needed to transfer me to a different department regarding a call made in December 2017. I then asked to speak with a member of management. He was not listening to my concerns about last year and again receiving another charge for this year as well. He was so rude!!! I could not believe this person represents the care to Geek Squad customers. When he transferred me, the supervision picked up the line and I kept saying "hello" and I could hear them talking and laughing about my call. I couldn't believe it. When Marky, the supervisor came on the line. I told her I could everything they were saying. She said that she couldn't hear me. She was lying and trying to cover for her poor customer service and bad behavior. I tried to explain the reason for my call and I never received the refund from 2018s renewal. She said I never called. I told her I did and for her not to call me a liar. After her behavior her credibility was out the window for me. She began to yell and asked me if I was ready to listen. I am shocked this she is a member of management and would speak to a customer in this manner. I would like for someone to call me. Her behavior is a horrible representation of Geek Squad and was in shock. I was called a liar and asked if I was ready to listen. I hope my call with her is reviewed and used as a learning lesson of how not to treat or speak to your customers. I am requesting a refund from the 2018 renewal which I did call to cancel and never rendered any services from. My husband and I are faithful customers of Best Buy. This experience holds now many questions in our minds. My number contact is 209-406-0758. Please reach out to me. Thank you!!

Took my MSI laptop to be repaired. I had no way to repair it. It was stuck in auto repair loop. I made an appointment and took it in, Tuesday 2/25/19 to see if they could help. I get a call that evening that the problem was fixed and it was only the operating system had to be reloaded. I make another appointment to pick it up on 2/27/19. So I drive all the way there, they showed me it booted up. I was like great. Then as I was checking out the person that I talked with said there is a $100 fee. I was like what???? I just wanted my laptop back because I do work on it. Then as she was ringing me up she said "Wait, they came me a complimentary 1 time service." So I brought the laptop home, started to work on getting all the drivers and software back on and updated. However, I noticed that I only had one drive now. I had a SSD with 256GB and a HDD with 1 TB when I bought it. It even says so on the sticker still on the front of my laptop. Now I start to load things back on and notice I no longer have my 1 TB HDD. I have only 256GB. Now, I'm going to make another appointment to just drop it off. Who knows how long it will be gone again or if it will really be fixed this time.
I'm not the healthiest person right now, and I am going to have to waste two more days dropping it off and picking it up. Plus probably many more days to fix it right this time. Hopefully that is. I don't think that I am going to buy geek squad protection anymore on anything I buy from Best Buy. Never going to buy a laptop there either.
Very poor work.

Geek Squad lost all of my photos. They created a new library, but not all of the photos downloaded from the Cloud. Now the ics are back, but the dates are all wrong. After having it for almost a month, they told me that they cannot fix the dates. They have totally screwed up the timeline of my life in photos.

Tech worked on comp last night, now even my email has popup blocker on it!I tried contacting then this morning - got no reply!!! If this is how your company works I will not renew my service contract!
Comp needs to be fixed NOW !!!

I had my laptop repaired and my hard drive backed up, I was told all updates would done as well. I picked up my laptop on Jan 31, 2018; however, when I got home and started working on my laptop a pop up came up saying restart your computer to finish the update. No biggie I thought, so I did. Unfortunately, the update never completed and was stuck on 81% complete. I went to the online chat and explained what was going on since I picked up my laptop. Paul advised me that I had two choices. I could pay him $39.99 to fix it online or I could take the laptop back into Wilmington and have them look at it. I explained that I was not able to go back into Wilmington & this update should have been done and would he not fix it? His response
Agent Paul:
No As you are not been entitled with our any support plan we cannot take the system remotely.
10:51 A.M.
Not a happy camper.
Laurie Wammack
Service Order 00378-310087457 picked up Jan 31, 2019

My complaint is w/ the manager of the Geek squad of the Hendersonville Best Buy in NC. A young woman w/ long dark hair. My complaints are general incompetence, extreme rudeness.

At check in w/ two helpful people, I explained that my laptop had a virus on it and that the remote geek squad had failed to fix the problem and I was experiencing the same error message as before that the "skype program was in use". The next day I was unable to access the internet on the laptop after it was turned back on. I explained to the check in crew that I needed the key codes of the Adobe software on the laptop or needed to have that laptop working, that the virus issue was not resolved. I did purchase a new laptop as a backup, and they said they would work on the old laptop and transfer the data to the new laptop, but that there was a possibility that the old laptop could not be saved.

The manager checked me out and brought out the new computer only. I said where is my old laptop, since this is the main reason I came down here. She acted like she didn't know what was going on. She said no body said anything about doing work on the old laptop. She then showed me the paperwork on check in. I said I don't care what was recorded, I only know what I asked for and what I was assured at check in. She went into the back and found the old laptop. It was clear they had not worked on it, I said well, please do the work on it. The manager said it was a health hazard and she would not let her staff touch it. (First of all, it was not a health hazard!!!! It just wasn't in pristine condition and don't you folks have stuff to clean it in the back?) She said to clean it up and she "may" work on it then. My feeling was she was "pulling something" and blaming me for either her incompetence, self entitlement, or trying to yield some sort power. for herself. She was definitely condescending and rude all threw chirpy clenched teeth. I don't often recommend this but since she was not quoting any store policy for justification of her actions, I think she should be fired.

When I got home after a few days of working on the new computer, the virus resurfaced. The Hendersonville GS had transferred the virus along with the data to the new computer. I took it to another best buy and so far, thre problem is fixed. They also offered to look at the old laptop and either fix it and or give me the key codes to the adobe software so I could reinstall it on the new lap top.

The GS manager of the Hendersonville store has cost me time and money and functionality for my business. I also had bought $1000 worth of equipment in the Best Buy store that day so I don't appreciate being treated like crap by her. I won't go to that store again.

Technicians came to do basic audio setup to get a Bose remote to work the TV and the Bose sound bar. Two techs arrived and had problems putting code for Samsung TV into the Bose remote. They could not get the TV sound to be controlled by the Bose remote. They then used my old Spectrum remote to make some progress. I informed them I wanted only the Bose remote to control the TV and the Bose sound bar.

Once they left, I could not get the Bose remote to control the TV volume, and also the Bose sound bar. It also stopped working the Samsung TV. I could get the sound bar to work eventually, but not the TV sound.

I need someone who can program the one remote control tor the Samsung TV and also the Bose sound bar so that it can be used by anyone to work the two devices without an issue.

Thank you.

Went to the Best Buy In Las Vegas @ Maryland Parkway and Twain Bought a Lenovo Laptop 2nd week in Sept. Found a OpenBox/Brown Box deal for $128. How bad could it be.... Friends said it was a good computer so I bought it. for the first 2-3 weeks it wasn't bad but the adapter would stick in it and would sometimes drain it than charge, then after that I was getting 15 updates on items every other day, and it would be for crap I didnt want or need and updates on the same things over and over , wifi wouldn't stay connected, things moved at a snails pace and the list goes on. Overall I used it 10-14 days, then in mid Nov the charger tip broke off inside when I was pilling it out... drained my computer the night before and couldn't believe it. finally found the receipt and went to talk to them. ALL I got was I bought it in Sept. It was the open brown box, my fault the the charger snapped off, Nope cant do anything, geek squad girl gave me the same crap and I left pissed (they didn't care, was wasting their time and it was my problem) so, I told them they could keep that piece of crap.It was worthless to me, got no real use out of it and was a waste of money. Left the laptop and the girls were laughing as I walked away.

Ok, they were pretty good except they came without a bracket to install a speaker, I waited a month and did it myself. I expect much more after spending $6,000.00 on a home theater system. Also the other televisions I paid to get remounted did not work properly. Not very happy seeing as I went in person to the store and asked when they would return - this was in October

At approximately 6:00PM on 12/6/18, I received a telephone call from an "Unlisted" number. When I answered, I was informed I was speaking to "Chuck" from the Geek Squad. When I told him the number he reached was incorrect, he said, "F#@$ you!" and hung up.

I have been a member for many many yrs paying $33.89 monthly for Geek Squad service. The store and the on line reps are great but I just had a terrible experience. I use my MAC for confidential reports and NDA items, I rely on Bitdefender which is part of my plan to keep me protected. I cancelled my MasterCard just after the Sept 13th charge was taken out, I changed the billing to a new VISA. Today Oct 26, as I was working I noticed my MAC was acting strange very slow and odd pop ups etc I went to run a system scan. It said my "trial " of Bitdefender was over? I went to online geek squad (after waiting 20 + min) they said my account was cancelled? As directed I called the payment dept and they said my acct was overdue? Whoever I spoke to originally didn't add the new card, the rep did today. I asked to speak to a manager to see what happened, he said he was transferring me I waited on line about 10 min the rep came back and said he was connecting me to his manager Ryan, i waited about 20 min more, no on came on the line no music, just dead air. I went back online and a rep fixed my MAC, I have 4 viruses?? I call back to get a manager finally got Ryan ask why I wasn't notified they didn't have a valid card? Email, phone call? He had no answer just sorry you should have been notified. I now have to go to my boss and explain we may be compromised and hope I don't get fired. I'd like to know what happened. Is it your policy not to notify customers when their card expire or are not valid? I am livid over this whole mess (a day wasted fixing it, may lose my job, who knows what info was compromised etc) and I still don't have an answer?! I await your explanation before I start blogging and writing reviews

My printer would not print. It said that the driver was not available. I called Geek squad and told them my problem. I was assured that in no time my printer would be working. I was told it would cost me $179.99 to check out the whole computer. I said ok even tho I asked what was the money was for that I paid in January for the year. Was told no record of my payment. Over four hours later, I still have no printer working. A young lady called me and told me to try it. Did not work. She wanted me to give her a number from the printer. I asked where do I find this number. She didn't know where it was. She said on the box the machine came in. My printer is over 8 years old. I don't still have the box. Well then she said check the manual which I have no idea where it is or if I still have it. So I do not have a working printer and I am out $179.99 for nothing. I am a very unhappy customer and I will not use Geek Squad on line again. It was a waste of my time and money.

Elaine Mowen

I've been paid customer of Geek Squad Service plan for several years (Hagerstown MD) and never had a problem until now. I took wife's laptop in to be fixed (the hard drive needed to be replaced) Dell Inspiron and everything else worked fine. The tech took the laptop apart to check hard drive and as expected he came back - said it did need replaced. So I purchased the hard drive for him and paid him the total for hard drive and to install a new operating system on it. His total came to $152 and some odd cents. I paid for it and left store. That was on Friday Oct. 5, 2018, on Monday Oct. 8, 2018, I received a phone call from Geek Squad and was told that my power supply was bad and I could put money already paid towards new computer. I argued that nothing was wrong with power supply when brought in. I went to store and was shown that it would not come on and purchased a new computer, as wife needed it for her business. I took the old one home and when I took it apart, I noticed that the power button was unplugged from circuit board. I plugged it back up and the computer came on no problem. I was appalled and wondered if they had done that purposely so I would buy a new computer. A computer tech has enough knowledge to hook everything back up when apart or check things when it did not work. I feel I was victim of a scam to sell a new computer. What will Social media think, if I put it out about "The scam of Geek Squad's costing me a new computer when I could have had old one fixed. how many others have been caught in a scam like that. IT IS WRONG and ILLEGAL. As a law officer myself, it is not about the money but principle of the issue and a computer.

I have a subscription. I called in to get help syncing photos from my phone to dropbox. I was told I needed 2nd level support. I told the call taker that I needed to have the 2nd level support person call me first. She said she made that note. I then went outside to do some gardening as sometimes it takes a long time for 2nd level to get back. After a while, I went inside to check on my computer and find out that "Wilfredo", from who knows where, had already been working on my computer and really messed things up. It took me 2 1/2 hours to fix it, I hope. If I can't speak to someone that speaks native english and will be hanging up and trying later in hopes of getting a call center in the US

Unfortunately, ZERO stars isn't an option...

I am 67, retired and trying to live on a small, fixed income.

I called the Geek Squad and an "agent" came to my home on July 18th to fix my desktop (it was connected to the Internet, but not to WiFi). I didn't have Internet access at all.

I was recently out of the hospital after having surgery so I was still weak and in pain.

I think it's inexcusable that you would charge a senior citizen $100 and then NOT fix the problem! I can not afford $100 when the repair is successful, but to pay that exorbitant amount and still not have a working PC is appalling - not to mention poor "Customer Service" (and I use that term loosely).

I am requesting a refund of $100 since no solution or repair was settled for me.

I look forward to hearing from you, but it's doubtful these complaints are read or answered by anyone.

I brought my TV in for repair on the 19th of June I was told it was going to take 2 weeks It has been almost a month, I have been calling everyday to see what's the problem and no one seems to know what's going on with this TV, I received a call from the manager he just told a bunch of lies
!! they seemed to have lost the TV they don't know where the TV is? please get back to me or I will go further with this complaint!!! 702-443-4656

I believe I was double charged for virus protection.I have an account for service that includes virus protection, and received a notice via Geek Squad that my virus protection needed renewed. I complied wanting to stay safe. I just had my computer cleaned up and they told me I was covered under my plan. I am not sure if I am registered under lonakerdd@yahoo.com or lonakerd@yahoo.com, my phone # is (513) 706-5322

REF. #81368374 trans date 5/16 post date 5/17 on my credit card. GEEKSQUADRENE 00015826 Richfield, MN.$31.79
I am asking for that to be refunded. Please reply.

Thank You,
David Lonaker

I bought a 65" Samsung curved tv from best buy. (10/08/2017) Not too long after my picture went out. (01/20/2018) I had the geek squad protection plan and did the video call to diagnose the problem. There was no crack and they determined it was the main board and mailed me the part and scheduled a tech to fix it. The tech got to my house,(around 01/27/2018, or the following week, I'll have to check) I showed him the tv, with no crack, and he moved the tv from the stand to my daughters bed to fix it and when finished said it still don't work, they are ordering a power board that I would get in the mail and they would be back to fix it. My tv was cracked and I think at this point he was trying to cover it up. I turned the tv on and noticed the screen was cracked, I assumed they would fix the crack also. I called best buy, who sent me to geek squad who sent me to Sedgwick, there insurance company. I filed a claim and waited over a month and left numerous voicemails and never heard back from them to this day. When they returned, he claimed he wasn't allowed to touch the tv because of the crack, and stood over me and asked me if I filed a claim about the tv with the insurance company. I was a little intimidated. Finally the district manager of geek squad called me back, Andrew hopkins, I told him I already replaced my own tv, because they were taking so long, I would just like reimbursement. He said the insurance doesn't handle this kind of claim, that he would get back to me after looking into it. Again, I left numerous messages with no return phone call and after a month he finally called back and said it's his call and he's not going to replace it. He claimed I told the insurance company my tv was mounted when it was actually on a stand, so he called me a liar basically......First, what difference does it make where my tv was positioned, they still broke it. Second, what would the purpose be to say it was mounted and not on a stand? I would really like this matter resolved outside of court, but will take the proper steps if necessary.
I would to be reimbursed for the television and protection plan that I had to replace myself. If this matter was handled more professionally, with urgency and efficiency, like they would expect if someone came in their home and broke their tv, a store credit or exchange would have been fine. But since I had to replace my own television, I will need reimbursed for that. I have receipts if necessary, it is the same tv.

Geek squad has my computer to get serviced, and they called me. I missed the call so, I tried to call them back. I was stuck in an endless loop recording and they will not answer the calls. I will never use them again. I want to be able to talk to someone I am doing business with.

I had Geek Squad come in and set up a surround sound, cable box and X Box one. A representative came out and got the surround working, gave me a business card and told me if I experienced any problems to call him. After he left and a few days later the X Box would play but I was only hearing music and sound effects but no dialogue. I called the rep. on two different occasions and he never returned my calls. I called the store that he works out of in Silverdale, Wash. And they referred me back to the 800 number where I had originally made the appointment. I called them and they set up another appointment. A different rep. came out and made some changes to my system but after he left I experienced the same thing as before. He had also given me a business card and told me the same thing as the first rep. and stated that he would call before the end of the day. Called him twice with the same result. No call back. After spending over $150 for a service I did not receive, I contacted Vizio and Microsoft and between the two was able to resolve my problem. The Geek Squad reps. had settings on the system and X Box wrong. Further more I have lodged a complaint with the Wash. State BBB. I found that the customer service is very lacking and Best Buy and the Geek Squad have lost my business.

Windows 10 requested an update to my laptop on November 21,2017. When the update completed, I lost all my network drives and was not able to connect to the Internet. I tried to restore the laptop back to prior to the update and was unsuccessful. I called Geek Squad in Stockton and they were not able to make an appointment until later that day. Due to the Thanksgiving holiday we were traveling to San Jose. When we arrived in San Jose, I called Geek Squad and they made an appointment for me at the Best Buy store on Curtner Ave. I took my laptop into the store and was greeted by a totally incompetent agent, Ulsyses. He kept pushing the same buttons 3 or 4 times with no additional results. He tried doing everything I had done previously with no new results. He stated I had lost all my network drives and he would have to download a new driver. He took my laptop to the back room and was not able to locate the correct network drive to download so he stated he needed to check my laptop into a "technician". After my husband escalated with customer services for over 4 hours, a technician finally picked up the ticket on Friday afternoon. I believe his name was Rich. He also attempted to download a new network drive and was not able to. He referred to my issue as a hardware issue rather than a software issue. (which I knew was incorrect). All interaction with the Curtner store was with nothing but incompetence. Me, being not very technically savy was able to perform and diagnosis more to my laptop than after 3 days with the Geek Squad. After not being able to work for 5 days, I sent my laptop to my internal company IT department in Texas. And viola, they were able to restore my network drives and have my laptop working properly again. Geek Squad are supposed to be experts, however, the technicians in the Curtner store in San Jose were nothing but incompetent. I was highly disappointed, annoyed, and disgusted with the level of lack of service and lack of expertise that I experienced.

Last year I personally went to the Best Buy on Polaris Parkway in Columbus Ohio and told them I did not want to be billed anymore for their services because they have never been useful to me. I was told the billing was canceled for the future but I would have to be stuck with that year's billing since they had already withdrawn it from my bank account. Now, a year later, I have another bill. This one caused an OVERDRAFT on my account so now I have fees racking up. I am totally pissed. I want a refund and I want my overdraft fees paid by you.

I got no email telling me this charge was going to be taken. If I had, I would have contacted your billing department to find out why the account had not been closed as I was told. The overdraft is a direct result of Geek Squad's unauthorized withdrawal of my money.

This time I want a written statement to the effect that the account is closed. I don't have an account number because since I thought this had been taken care of long ago, I did not keep any correspondence. And, I want a refund and I want my overdraft fees paid by you.

Dear Geek Squad,
I am burl@pobox.com and a happy Geek Squad member for the last two years. 305-669-5927
I called you on 9/13/2017 trying to make an appointment for an agent to come to my apartment to solve a problem with my computer. I don't remember who I talked with but he said an agent would call me back.
Later that day, Austin Taylor called me from 844-874-5241, and I tried, as I said, to have an agent come to help me with my problem. Austin resisted with reasons I did not understand and he insisted to link with my computer remotely. I did not want that, but after a while he said: Just give me ten minutes, so I did, and I watched him pull up pages of what looked like errors for a long time. He repeated that since there was no charge for what he was doing, since I was a paid up member, not to worry. Then slowly, he started telling me he could get me a good deal by lowering the cost from 80.00 to 60.00 dollars an hour to completely clean up all the viruses, and it would take overnight to work!
I apparently was mesmerized to give him my credit card number! I do remember saying that this could be the biggest hustle of my life, but it took me awhile to realize my obsolete Windows 7 was not worth $512.00 dollars and told him I was cancelling the whole operation that day. I disconnected my entire system never to be opened again.
The next morning a man named Shawn Lawson called and asked If he could help Me! I said "NO, I had cancelled yesterday!
It took me another day to buy this laptop, and get online to find my credit card charged with $512.00! by some entity named NET EXT. I put in a dispute to my CapOne card 5178 0585 5130 5652 but the money had already been paid!
I admit that I was confused, but who in their right mind would agree to such a hustle? Since I am 93, and losing some of my clarity of mind, this may best be classified as elder abuse. I do live on my SS income alone. ARE THESE PEOPLE PART OF THE GEEK SQUAD that helped me so many times? Or is my money now completely gone? And I have no possible recovery? Thank you for any consideration. Burl M. Grey burl@pobox.com!

I READ THAT BEST BUY WAS SEVERING THEIR TIES WITH KAPERSKY SECURITY.
I CALLED THE GEEK SQUAD SUPPORT AND SPOKE TO REJEEV R. WHO WAS AS HELPFUL AS SPEAKING TO A ROCK.
I HAVE HAD THE GEEK SQUAD SERVICE FOR SEVERAL YEARS AND HAVE NEVER HAD A COMPLAINT JUST COMPLIMENTS.
DO YOU EXPECT TO OFFER SUBSCRIBERS A NEW SECURITY?
Thanks John Styler

I bought a Frigidaire refrigerator from Best Buy in Knoxville Tn in June 2014. Within the first six months the ice maker had to be replaced, under the factory warranty. Within the next six months Best Buy's Geek Squad replaced the ice maker. I have an extended warranty that des not expire until June 2019. I called the Geek Squad number and was connected to a person in Kentucky (Kayla). She verified I had the extended warranty and told me all tech's. appointments for September were booked and she could not view the October appointments She advised she would make note of my ice maker needing replaced and someone would get back with me within 24 - 48 hours about a potential future appointment. This is really poor service on the part of Geek Squad. You complain at the store level and they distance themselves saying the Geek Squad is not a part of Best Buy which is not true. I wonder how many people on facebook would like to hear about the way best but and the geek squad do business. ``

I bought a Dell Computer from BB and service was fine. I also paid for installation and transferring of files from old to new computer. Had to wait about 10-12 days for installation date and finally had the installation. My complaint is with the installer. He was at my house for about 3 hours. First he said the key card I had for office didn't work. I was told at the store that if there was an problems with the Office I had the installer would be able to sell me a new one.

The installer didn't have anything and after about an hour he suggested I buy it on line which I did. When the files were transferred, he did not transfer Webroot, none of my contacts, and the scan system. Finally after a couple of days I did call Geek Squad and both the initial lady I talked to was very helpful and passed me on to a gentlemen who was able to solve the problems and was very nice. I paid $230 for the installation and transferring of files and feel I certainly didn't get my money's worth and would like a refund of some sort..

After 3 hours the installer left my house with Office still installing but he said it was just minor files and when it was done in about an hour, a button would come up that said "OK", I could press it and everything would be done. I told him I had to leave for a class and wouldn't be home for 3 hours. His comment then was that was "OK", the button would just go away. I will say when I came home there was no button to press. I have always had good service from Geek Squad and never had a complaint until now.

I was very frustrated with the new computer and had to re-install over 100 contacts that I had on the old computer. I also find it hard to believe that the installer left me with no anti-virus system on the new computer. I don't have the name of the installer any more but I'm sure you can look it up on your records.

I purchased a Hewlett Packard all in one computer in September of 2016 from best buy amd insured it with geek squad. Unfortunately my computer crapped out on me so I took it to geek squad to have it looked at the same day. It's been a very disappointing 2 weeks. I hate dealing with geek squad. I received an email on Nov 4th 2016 from geek squad telling me that my device was approved for replacement. So I called the best by In my local area, they told me they have no idea what I'm talking about and that on their end they have no such email and my status says still in Repair. They told me to call the geek squad 800 number. So I did. I told them what was going on and they said they saw no such email.

They said they'd contact me within 24- 48 fine. No contact. I called back, a customer service employee told me that I needed to call the store, I called the store they told me to call geek squads 800 number, finally got a supervisor named Stephanie amd she looked into my situation, after having both Best Buy and Geek squad on the phone at the same time on speaker, the supervisor decided to let me know that everything been resolved and she was sending out an email to my home store letting them know that I could pick up my replacement device with "no problems" she set up an appointment for me and everything.

She assured me I'd be fine no more problems. I get to the best buy here in El Paso tx at the fountains and the manager tells me that no such emails exist, I showed her the email on my phone, she looked into it, nothing. To call geek squad again. I called back and all I got was we will contact you in 24-48 hours. Worst business I've ever dealt with and worst customer service ever, would not recommend geek squad for anything other than a headache. My situation is still unresolved and I'm without a computer.

I'm absolutely flabbergasted at the whole situation. How nobody knows anything. So upsetting. So much money spent for a huge headache never again geek squad never again.

I called in with a complaint earlier today regarding a pop up that was coming up and I was concerned because it was every time I powered up within 4 minutes of entering any application. First call took over 1.5 hours and Geek Squad sent me a message that it was fixed. then first time I tried it popped up.

Called again and had a very helpful person Cindy who worked on it for over 2 + hours. she was very good and stayed with me while I restarted computer. Within 2 minutes of her signing off and my filling out a complimentary survey it happened again. Pop up again same message. Why cant someone tell me what it is and why they cant fix it. Looks like the message says reinstall or remove.

I am now waiting for someone to call me back and its 10:22. The original agent was making excuses and "setting expectations" for me. My expectations are BELOW your 1 star and totally expect to jump through hoops at the Geek Squad store. Totally have no faith in this process. While I understand you can do more if you have the computer in your store I was under the assumption that with your services you could make things easier for me.

Well looks like it will be a 6 hour day working with Geek squad and now I realize the waste of time, and money. started at 1 today now its 10:30. I have spent at least 5 hours on this and my blood is starting to boil. When I buy my computer, or two for my children entering college I will look to do it online or go outside Best Buys network. I wasn't expected to be told by Nicholas S. over 30 minutes ago that I should lower my expectations. I am the one who has spent too much time on this. Expectation level is zero.

I still do not have anyone working on it. He said what is the latest someone can call you. Really I would like to see his notes. I expected to be dispatched to the next available being it was all of 5 minutes from when I hung up with Cindy whom was very helpful. In addition I was never credited a year ago for my antivirus that was automatically renewed and Geek squad added webroot.

Geek Squad as a company decided to get rid of its English speaking call centers in Atlanta, Kentucky and Utah. The Utah call center was superb. The newer overseas outsourced call centers are manned by people who have insufficient training and no understanding of cultural references and insufficient understanding of the English language. I have to repeat, rephrase, reinvent my queries and still. the employees cannot respond except like robots and with scripted answers. This is true of the so called technicians you get transferred to. I will not be renewing my subscription. They may be saving money on benefits and salary, but you have destroyed a great product.

Worst customer service ever! I upgraded my phone to a Samsung galaxy 7 and at that time the Best Buy employee informed me that I had been charged double coverage for the S5 and to call Geek squad customer service to remove the coverage on the S5. I called the next day to cancel (with no expectation of being reimbursed for the double charge) and my nightmare started. I was passed from dept. to dept. and put on hold by one jerk for 40 minutes. One woman, the only one without a strong accent and that I could understand. They finally gave me the protection plan # that needed to be cancelled and sadly, transferred me to another dept. that continued to give me problems. My account was tied to my mothers..and because she has trouble understanding and explaining herself.

I had her customer ID #, last 4 of her SS#, phone number and email. They refused to help me and said that NO supervisors were available because they were helping other people. After 40 minutes, you would think one of them would be free, but given the customer service I received, I don't doubt that they were busy. Thanks a lot Katrina in accounts maintenance and the 4 other "customer service reps" for nothing I never write reviews for even questionable service, but there was absolutely no excuse for the treatment and service I received. If that's the best that the Geek squad customer service call in center can do, then you are moving in a direction where you won't be around for long. To be particularly clear, I was transferred a total of 5 times and my total wait on hold was close to 2 hours.

On April 30, 2016 I purchased a new Dell Stand alone computer from your San Carlos store. I also paid for delivery, set-up and a download of my files from my prior computer. On May 12th, a Geek Squad agent, Victor Beckman installed my computer, He attempted to download my hard drive. He couldn't complete the task. He filled out the receipt, asked me to sign, told me to take the receipt back to the store to get a rebate of my fees for download. I did not realize exactly what he was telling me and did not realize what files were not downloaded.

I did not realize that my turbo tax files were still lost, I didn't realize that my email template, address' and historical files were not there! It was late Thursday May 12th. I turned off my computer & went home. The next day I arrived at my office, turned my computer on and as many functions did not work as promised. I called Mr. Beckman 3 times and left a message each time. Stupid outsourced customer service never called me back! Later that day another agent called, told me there would not be a "re do" scheduled and I should take my old hard drive back to the store, I could get it fixed(downloaded) at the store.

I took the hard drive to the store, left it to be downloaded. I came back the next day, picked up my drive & a portable WD Passport drive upon which my drive was supposed to be downloaded. I called the Geek squad back, was transferred about the system for an hour or so.I have talked with the Geek Squad numerous times, spent hours on hold.Yesterday, I called Best Buy and asked for a "complaint person", after an hour, I was advised that another Geek Squad appointment was scheduled for today, May 24th (over three weeks since my original purchase date) between 8 a.m. p.d.t. & 12 p.m.....at 10:30 A.M. I called to check on the appointment...."Sir, they are running late", I was told.at 12:10 p.m., having not heard from a Geek Squad member, I called again.

I brought my 90 year old fathers iPad to Best Buy in Green Bay. It rejected his one and only username and password. There were no Apple Stores in the area, so I was forced to go to Best Buy. They agreed to restore it and it was in BB's possession for less than an hour. When I got it home, I again tried to enter his UN and PW. Nothing. I decided to bring it to a real Apple Store and discovered that they (BB) had given me the wrong iPad. It registered as an iPad belonging to a school district in White Plains NY!

I contacted Best Buy and after numerous waits and call backs was told I would be contacted by the manager at 3:00. I finally called at 5 and spoke with Adam McGuire. He said that my dad’s iPad was the only iPad in for repair...on a busy Saturday! They refused to take responsibility; replace my dad's iPad or even negotiate anything. Now I have a useless iPad said that there is no way to do anything. I will contact the school district and return their iPad, but my 90 year old father no longer has an iPad because Best Buy lost it.

They were rude, flip and completely uncaring. We had just gotten it for him a year ago, after my stepmother died unexpectedly. He was intrigued by my 'Googling'. He was actually getting good at emailing and Googling. Best Buy is a horrible and incompetent company. They need to be exposed for who they are and terrible customer service. Can you help me? I live in IL and my dad lives in Shawano.

Today, my spouse and I had a 4:15 PM appointment to service our laptop which was taken care of by your excellent geek squad staff. We asked the staff person if there was any software that would assist in reducing problems on our laptop. He showed us "Malwarebytes Anti-Malware" with a printed sale price of $29.99 {regularly $49.99). When it was rung up, the price indicated $49.99 and not the stated sale price.

The staff person went to Eric, his manager to question the price; Eric came over to and said that since the item number was incorrect he could not sell the software for $29.99 and with a nasty attitude. I said that the clearly stated $29.99, on sale, from $49.99. I then requested to speak to the store manager, Bonnie and although she was in the store, she would not come to speak to us but Eric came to us, again with an attitude and said I you don't like what I told you, call our corporate office. I have been shopping at Best Buy for years and I can not believe the Eric is in retail sales.

I work in retail sales and if we printed a lower price on an item; the customer is approved to pay the lower price and then we quickly correct the price as to what it should be. Eric was nasty with an attitude and my wife and I can not believe that he is a manager in retail sales. If I do not get the price readjusted to $29.99 I will contact the Better Business Bureau and Consumer Frauds of New York.

On January 18th, 2016 at approximately 5:30 PM at your store # 190 in San Jose, Ca. I purchased what I thought was a new laptop only to find out when I got it home that not only was it used but it had 3 keys that were missing. I attempted to call the store six different times that evening before they closed and not once did anyone answer the phone. The following day as soon as the store opened I spoke with a young lady who is one of your managers and explained what the problem was.

I told her I wanted my money back, she said let me see if I can find you a new one. The laptop she brought out was not a new one but a refurbished one. I told her I didn't want it and that I wanted my money back. When her and one of your geek members refused to give me my money back I got very irate and vulgar. They refused to give me my money back and had to call your security people to tell me to leave the store. With the used laptop. I am not at all happy with the way your people handled the situation and apparently this is common practice with this store as I have talked with two other people who say they have had the same problem with this store. Makes me wonder if this is common practice with Best Buy nation wide.

Cascading problems with a final diagnosis erroneous diagnosis, by remote agent and of store agent. Proposed cure options a new computer, programs, operating system and file transfers if possible but no guarantee. Total cost of about $1,000, I purchased a new computer and it was to be worked on if left in the store to transfer files if possible with no mention at that time of the need of replacement programs. This encounter was preceeded by three remote attempts to speed up system respone. When I learned of all the details at a later date I cancelled everything and had my old computer returned to me.

Took to a local repair store that fixed everything at a total cost to me of $190.00, a few months of your services, loss of a week, and two trips from Ellijay to Canton Best Buy. I can only conclude that the disk needed attention and not replacement as a direct result of your folks incorrectly trying to fix my problems remotely. I am sending this note on my old computer which is working like new and never needed anything but the proper repairs. I submit that core problem is directly attributable to good Geek People doing the best they knew to do but nevertheless created the condition that I have described. Net, I should be made whole financially for my out of pocket expenses to include repair and travel not to mention the inconvenience and aggregation I incurred. Please advise and once again I feel your folks did their best but this complaint needs to be forwarded to Geek Squad corporate office.

I am submitting this so the Geek Squad can have answers and anyone else with the same problems. I own a Microsoft – Surface Pro 3 – Windows 10 – Bought at Best Buy in Mount Laurel, NJ. HP Wireless keyboard and Microsoft mouse are both connected to docking station and TV Monitor is connected to Docking station by HDMI. (only use the Surface keyboard when I travel). Problem 1 - HP Wireless keyboard stopped working. Geek Squad could not help me. (twice, wanted me to bring in to a store and leave it, I realized this was just a settings problem so I would not do that) To fix this problem I had to go to Granddaughter Beth. Problem 2 – TV Monitor stopped working. (had been working for months). Geek Squad could not help me. (Geek Squad asked me if this was a MAC, I knew right then he had no idea about a Microsoft surface. To fix this problem I called Microsoft. 1-800-642-7676 – Ref #1312162342. Joann was the tech. First I had to take surface out of the docking station.

Then hold down the off button on the top, while holding in the volume button on the side at the same time for 30 seconds. Then unplug everything, Power cords to docking station and TV monitor, for 1 minute. This was easy for me since I had all in one power strip. Then plugged everything in again and put the surface back in the docking station. After I signed in again, everything worked! Microsoft tech, Joann, said this reset the drivers. Since I am paying for the Geek squad on two different products, I think the people they hire should be knowledgeable with the Microsoft Surface products!