Contact Air Canada Corporate

Very Cheap/Poor/Low quality/Zero Customer satisfaction and totally disgusting Service by Air Canada. I also raised online complaint to Air Canada official Website having Case No-CAS-6887015-Z9M6R3. But. Still no Response by Air Canada. Not Recommended anyone to travel with cheap Airline.

When we left Punta Cana on August 4th 2023, to fly into Toronto Pearson airport to catch a connecting flight to Deer Lake,NL, we missed our connecting flight because of delays in Punta Cana and in Toronto. Our flight was delayed approximately an hour in Punta Cana, and was supposed to arrive in Toronto with an hour and a half before our connecting flight to Deer Lake, but before we even got off of the plane in Toronto, we had a rescheduled flight itinerary for another flight to leave at 9:30 am the next morning, August 5th. Therefore, we had to stay in Toronto overnight. We were upset, due to the fact that myself and my family members were supposed to be at work the following morning, and we would not make it back on time. When we approached the customer care desk to see what we needed to do, the 2 representatives behind the counter were speaking in their language that we didn’t understand and we knew that they were making fun of us because they were snickering and smirking and looking at us while laughing, and they knew we were upset about missing our flight. The male representative came around the front of the counter and offered us meal vouchers, but withheld our hotel vouchers because he said that we had an attitude and went behind the counter waving the vouchers at us and kept saying, I ain’t giving you these. Very unprofessional. It was a security guard that gave us information and told us what to do because at this point, we were very upset because we had nowhere to sleep for 12 hours. We took the security guards advice and spoke with a different Air Canada representative and they apologized over and over for the male and female representatives that wouldn’t help. I also spoke with the manager and put in a complaint with him. The male and female representatives didn’t have name tags and I guess these types of situations are why. I am so disappointed in Air Canada especially with the customer care service. This is the first time we had experienced a flight delay for more than 12 hours and we didn’t know what we had to do and the customer service sucked. After spending a fortune just to fly with your company and to experience awful service, it will definitely make me reconsider flying with your company again. We are a family of 4 and had a very nice vacation until we landed at Toronto Pearson airport. I’d also like to add that your company provides displays on screens that clearly state “A little kindness goes a long way. Please be respectful with airport workers - threats and abusive language are not tolerated at Pearson”. This statement should work both ways. Your employees should also be respectful to your customers and know how to deal with these types of situations without being inconsiderate and rude. I think we are entitled to compensation for the delays and the work hours we have lost, as well as the disrespect we experienced on behalf of your airline employees.

Dear Aircanada,

Please reply my case number CAS-6479658-G2Z6C8  about baggage charge at YYC airport
 

Tks n brgds,
Vo Dinh Quy

So first we travel from yellowknife to timming they cancel the flight and the settle us in the night flight that is 1 am in the morning and then we reach Edmonton at 3 or 4 and our next flight is 10 so we have to stay 8 hour there we talk with them that can you guys provide us accommodations or food they said you have to do it online and then so how we reach Toronto and then out flight from Toronto to timing is cancel and they said we can adjust yo in flight but yours bag is not coming today . We try to talk with them they are so rude. Highly disappointed

The airliner flight number AC847 at 13:10 saturday 9th November was caught & documented spraying toxic chemicals over the UK, Aluminium, barium, strontium, & much more.. We did not consent to your actions in the slightest, causing cancer. i have a YouTube channel showing the truth regarding chemtrails and why they are being used.

You cancelled my flight Sept 13, 2019 @ 22:14 for 06:00 from YSB to YYZ this cause me to make alternative arrangements as I had a fight @ 09:15 to Jamaica Sept 14, 2019. Too late to rent a car, had to get into my vehicle and drive to YYZ for my fight, I had not slept and was very tired to drive 4 hours. Hade to park at the YYZ airport as I had no time to make other arrangements. My return fight Sept 22 21:30 from YYZ to YSB I could not take as I needed to drive my vehicle back home. This cost me lots of money and stress. Parking was $251.00. I want to be refunded the full amount of my fights for $364.14 and the cost of parking. Air Canada has inconvenience me so much. Booking ref: R8LPGI. These events will go to the media if nothing is done to compensate me. This is not the first time Air Canada has inconvenience me and I'm tired of it.
L Chartrand

My luggage was lost so I filed a claim with Jose in the Columbus OH airport. When I called to check on my luggage the next day, I was told there was NO Claim filed??? So, I filed a claim again. It has been almost 48 hours and nobody I have talked to can tell me where my luggage is or when it will be delivered to me. I asked to speak to a supervisor. I was told there was not one available but they would call me back. Surprise....

When we arrived back from our vacation that was April the 28th 2019 we filled our the Form on the internet saying that we had 2 baggages that were damaged and we sent pictures of our Baggage our first attempt was on April the 30th then a second claim was made on May the 2nd. and a third claim was sent .the case number for the May is 1594742-g0m6t9 and the claim for July is 1715991 -c4p1j7 I do not know why it seems to take so long to solve this problem I have called several times regarding this issue when we call Air Canada for this claim it is always India who answers us as the language barrier is difficult to understand them I would appreciate it very much that someone can look into this issue that we are having with Air Canada my e-mail is gordon.flynn@yahoo.ca or my telephone number is area code 506 330-0217.
I will be waiting for a response
Sincerely
Gordon. Flynn
1941 Route 450 Lagaceville New Brunswick
E9G 2 M6

I have been trying for 5 hours to make a reservation. I am told to wait in the que for a returned call. I am on a Mexican phone I left that they need to dial 011-52-331-8395648 Obviously they were not able to do this. If I stayed on the line my phone data would cost me more than the flight. It is on the website that there is only one seat left on this flight at $366 I would like to know if I lose the flight or cannot get it at the rate when I wanted to book the flight what is Air Canada i going to do to compensate me for this matter. Clearly ÀAir Canada has no regard for its clients time and patience's.

There were 8 of us traveling together are flight 186 from vancover to TORRATO CONECTING TO FLIGHT7538 TO PHILA. OF WHICH WAS CANCELLED. WE LEFT VANCOVER 15 MIN. LATE BOARDING WAS LATE, PASSANGERS BEFORE US STILL COMIG OFF PLANE, ARE BAGGAGE WAS NOT EVEN LOADED WHILE WE SAT .THAT WAS A12;45 DEPARTURE WE LEFT AT1;15, WE WHERE 10 MIN FROM, AIRPORT WHEN CAPTAIN TOLD US GROUND WAS MAKING CIRCLE BECAUSE OF BAD WEATHER, WHICH WE WHERE FLYING STRAIT WHICH WAS THE FIRST LY, THEN MIN. LATER WE WHERE TOLD FLIGHT WAS CANCELLED, WHICH WAS THE SECOND LY. WHEN WE EXITED THE PLAN WE WHERE TOLD TO GET OVER TO THE RIGHT TWO YOUNG LADIES WHERE STANDING THERE ASKING OUR NAMES AND HAD ARE TICKETTS ALREADY MADE UP, WHICH MADE U THINK ,THAT THEY ALREADY KNEW WE WHERE NOT GOING ON THE NEXT FLIGHT. THEY WOULD NOT TALK TO US THEY GAVE US A PAPER TOLD US TO READ IT, THAT IS ALL THEY KEPT SAYING, VERY RUDE, WE FOUND ARE WAY TO CUSTERMER SERVICE , ONLY TO FIND OUT ARE PLAN FLIGHT 7538 WAS NOT CANCELLED BUT LEFT WITH OUT US ANOTHER LY WE CAUGHT WE WHERE NEVER OFFERED AFOOD VALTURE A RIDE TO A HOTEL LIKE MOST AIRLINES, NOTHING, WE WHERE TOLD WE WHERE ON OUR OWN WE WOULD HAVE TO SLEEP IN AIRPORT. WE THAN ASKED IF THERE WAS ANY HOLDING AREA, WE ALL COULD SLEEP, WE WHERE INFORMED THAT IT WAS CLOSED AT THAT TIME AND IT WAS VIP YOU HAD TO PAY FOR IT. IN ALL MY YEARS OF FLYING I HAVE NEVER BEEN TREATED IN SUCH A MANNER. WHEN FINALLY AT 5 AM WHEN WE COULD GO TO OUR GATE , THAT WAS COMPLETLY ON THE OTHER SIDE OF AIR PORT AND WE HAD TO GO THREW FOUR CHECK POINTSTHEY KNEW WE WHERE NEVER GOING TO MAKE OUR FLIGHT.MOST AIE LINES AFTER THIS ORDEAL WOULD HAVE MOST CERTINLY COMPENSATED US FOR THIS ORDEAL

My wife and I had a trip booked from Toronto to Las Vegas from May 12th to May 17 2019. Our flight leaving Toronto was dalayed for 6 hours and that screwed up our plans big time because of a bachelor party I was supposed to organize. By me being late and in charge of the party all of our plans had to be changed last minute and it ended up costing me. On the plane they gave us a we are sorry card to fill out to get a discount code for future travels in the next 13 months but we will not be travelling till then. Instead I would like a monetary reimbursement. You can reach me at 1-819-279-7572
Dale Lyssan

Mr.jaspal Singh kajla is living and working in Canada on tourist visa illegally in Toronto,Ontario

On March 11 on flight AC 737 the plane left 45 min. later than scheduled because we had to wait for 14 people that were late going to security and we narrowly made our connection to Phoenix because there was 20 min. Wait before deplaning.
On March 25 we ( 26 persons) were late leaving Phoenix , arrived in SanFran , ran over to AC 754, but the door to the plane had just closed. Why did we have wait for 14 persons in TO but AC did not wait for 26 in SanFran? The staff at the gate said , too bad you are too late.
Do AC and United not communicate?
Very frustrating. This resulted in a 24 hr delay.
Not a happy customer.
Regards,
Margaret VanKalsbeek.

My granddaughter was told THIS MORNING that her flight to Winnipeg was cancelled [a 15:25 flight] and she was rebooked for flight that is now delayed and will arrive at almost 10PM . Her booking number was QQM5CM. I booked the flight for her. I am going to pick her up and now see that there was indeed a plane leaving at 15:25. Why was she bumped from her flight, why was she told to wait not one but two flights, and why is there no compensation for this inconvenience.

We travelled with 2 other couples to the Azura Resort in Costa Rica and I would like to notify Air Canada that although we made the best of our vacation we were disappointed in many ways. Yes this resort just opened & we booked this resort from what they were offering to us. 24 hr room service that was not happening & was told impossible. Not 6 restaurants and most times when we went to the 2 restaurants & 1 buffet the chill & Grill was out of most of the food on the menu. Also limited buffet selection and limited menu all offer. we had to leave our all inclusive resort 3 times for meals as we had no selection to choose from or tried of what they offered. This is not a 5 star resort but I paid 5 star price very sad. We were there from Feb 1 check in till check out on Feb 10/2019. The resort maybe a five star in the future but not near this ,no bathrobes & slippers in rooms ,no coffee in room ,no snack area or coffee area for during day or late night. Bar area in bad location was shut down to early for being an adult only resort. The only thing that made our stay pleasant was the staff although they were running all over the place apologizing to everyone for the lack of food & slow service. I was very disappointed the owner of the resort was there both weekends we were there & not once stopped to ask how our stay was. We even seen him in the town of Samara the same night we had to go out for supper eating at the same restaurant. The rooms with pools on the deck which we had on the 3rd floor was to open to pool area to feel totally comfortable to use the tube maybe if we had robes would have been helpful. The rooms & resort is very nice & during our time there we did see changes but listening to construction was not the most pleasant. Air Canada was a true disappointment to us all as even before leaving we were not even sure if resort was up & running and they would give us no information if it was not up & running what was our options. Along with on Jan 31/2019 my husband Kevin Wigmore & my flights were cancelled out of Thunder Bay On leaving us to book new flights with Porter Airlines that flew to Toronto even in a so called Extreme cold. Then to have my husbands return flight cancelled on Feb 10/2019 from Toronto to Thunder Bay yes we were refunded his ticket but had to book another ticket to get him home. We had already checked in on Jan 31/2019 paid for our luggage & our seats. My ticket was booked through Airmiles so I lost all my airmiles points and the funds I put out to seat purchase & luggage. Left us very stressed and many ours on hold with no solution till Ally helped us out ,I'm still waiting for a return call from Karl on Feb 1/2019 after being on hold for 3 hrs & no sleep before our flight at 7:40am to Costa Rica. Also when we got onto that flight Air Canada Rouge AC1734 none of the plug in worked to charge cell phones & laptops and the app did not work on our tablet and the wifi link did not work either. So after paying for a 10 day 5 star vacation of $6328.00 plus flights from Thunder Bay To Toronto another $377.70was refunded 355.10 due to cancellation & then had to book a 1 way flight for my husband back to Thunder Bay on Feb 10/2019 for the amount of 205.80 Plus luggage of 33.90 and the 744.96 we paid to get both of us to Toronto on Jan 31/2019. If we want to get petty the funds we paid to go out to dinner 2 times of 100.00 total & a breakfast we purchased because of an early excursion & no room service or breakfast to be offered another 20.00. We will not be returning to your resort. We will return to Costa Rica beautiful country but will also fly on another carrier as this is not the first time Air Canada has disappointed me. I will be registering a complaint with TICO regarding the poor business practice of Air Canada and also will be putting my disappointment on Trip Advisor.
I do hope I will be hearing from Air Canada in the near future.

I purchased 2 flights from YOW to Barcelona for March 11 to April 4 for $1122.00 each. I was flying with Alicia Davin. I had to cancel the tickets and the cancellation fee is $400 per ticket. I'm receiving $709.16 per ticket. I'm very upset at Air Canada to not refund me my booked seat that I did not use nor Airport improvement fee that I never walked in. At the end of the day, it cost me $800 to cancel 2 seats on a air plane that more then likely overbooked.

Your time and consideration would greatly appreciated in this matter to refund more dollars or provide me credit for the difference.

Thanking you in advance, Luc

To whom it may Concern: I would like to lodge a complaint about how my trip From Saskatoon to Rouyn Noranda on January 16/19 was so disruptive for me. To begin with I am a 69 year old senior citizen With a husband who has cancer and the fact that I was trying to make it home for a dear friends funeral. My flight 1120 from Saskatoon on January 16/19 was supposed to leave at 6:40 am and did not leave until 7:pm that night. I was at the airport for 5:10 am and we were on the plane for over two hours before they finally said that our flight would not be leaving so we all had to disembark. Then we stood in line for a few more hours trying to see what was happening with our flight. We were give two $10 food vouchers to hold us over until things could get moving. After sitting around the airport for 12 hours our flight finally took off at 7:00pm. They booked me on a flight out of Toronto to Montreal the next morning at 7:00 am and onto Rouyn Noranda arriving at 10:41 am. This meant that I had to stay in the Airport in Toronto overnight as they did mot offer us vouchers for a hotel. By the time I got home I had been 31 hours without sleep. This is not acceptable compensation for a delay of that many hours at the fault of the airlines. I travel to Edmonton and Saskatchewan at least four times a year and always use air Canada for my flights. This is the second time in a row that I have had Disruptive flights. The last time was in October when I had my flight from Montreal to Rouyn Noranda cancelled. My husband had to drive three hors one way to pick me up in Valdor. I was offered a 15% discount off regular price on my next trip. Do not insult me with this offer again this time. My reference number for my flight on January 16/19 was LNGN6A. I am hoping to hear from you on this matter and if not seen to iI will be taking this to Ministry of Transportation.

Respectfully yous

Susanna Mary Culhane

Phone #705-634-2664.

To Air Canada Transportation personnel

Hello,
My name is Suzanne Morin and my husband’s name is Paul Morin and we reside in Ottawa.
We have been travelling with Air Canada for many years with your company twice a year round trip from Fort Lauderdale to Ottawa every year. We have a little dog that weighs 5 lbs and she also travels with us. We used to fly with West Jet but their animal policies were terrible so after we heard about your airline company we decided to fly with your airline.
The reason for this letter is to make you aware of the inconsistency of your staff behaviors. Many times the staff is nice and very gracious to us and our dog but other times their tolerance is zero. We never know from flight to flight what to expect as far as our dog. We are very conscious that there are rules to follow when flying and we take those very seriously but again things that are allowed sometimes are prohibited other times and we look like villains.
Our dog Bella has a carry-on and once inside is tied in so there are no ways for her to escape. Paul even straps her carry-on to himself so if there would be turbulence she would not go anywhere. She stays under the seat for take offs and landings but once in the air (with no turbulence) we take the carry-on and put it on our lap for her to feel more secure and also for her to have a better air circulation and less noise and vibrations. We were told many times that this was acceptable but other times being told otherwise. Some of my friends do use your services and even told me that their dog was allowed to sit on their lap so I got confused yesterday January 3rd when we flew back from Ottawa International Airport to Fort Lauderdale airport flight 1220. The crew when we left the plane was there and the flight attendant apologized to us about her comments and demands. We also encountered problems on flight 1221 December 15th when we flew back to Ottawa. One flight attendant was very nice and agreed with the dog situation but on that same flight one got very annoyed with us and told us to put her back under the seat even though the flight was very smooth.
I am asking you sincerely if you could take time to explain your policies so we can fly again with your company and feel more at ease and not disrespectful to your personnel.
Looking forward to hear from you.
Suzanne and Paul Morin
aaaottawa67@yahoo.ca

I traveled from Warsaw to Kingston Ontario via Toronto on 28th of September 2018. Schedule departure from Warsaw was at 09:40 and arrival to Kingston the same day at 16:38, (Booking reference KV6L3A, ticket number 0142188835421). I have arrived to Kingston September 29 at around 11:00. The flight was delayed for more then 17 hours. Air Canada sent an e-mail about expected two hour delay on September 26, but when arrived to Warsaw airport, I was notified that the departure was further delayed till 21:25 o'clock, however the plain departed hour later. When arrived to Toronto early morning on the September 29, I missed the connection to Kingston. Air Canada provided me with a voucher for hotel accommodation but forgotten to arrange transportation. We waited outside in a cold and wind for over hour and twenty minutes for the hotel shuttle but it never arrive. Eventually we arrange transportation on our own. I got to the hotel around 04:30 and have to leave at 06:30 to be at the airport two hour before departure to Kingston. Therefore in accordance withe Europien passenger rights under Regulation (EC )261/2004, I request that Air Canada to compensate me with 600 euros or equivalent Canadian $.

Respectfully

Ludwik Nowakowski

My new address:

151 Watson Lane
Elgin, Ontario
K0G 1E0

I made an airline reservation through Air Canada on August 13, 2018. I found what I thought was a very reasonable price for a flight from Penticton, BC to Mazatlan, Mexico for my husband and myself. On October 23rd, I received a notification from Air Canada advising that our flights had been changed. Rather than spend the night of November 5th in Vancouver as we had initially planned, they changed our flight to travel overnight through Toronto. I called to see why this was done as it didn’t make sense to me that we’d have to travel all the way east to Toronto and then travel significantly west to get back to Mexico City. I was told that the initial direct flight from Vancouver to Mazatlan had a time change and we would not make our connection in Mexico City. I was told that there wasn’t any other choice. So as required, we left home mid afternoon on Monday, November 5th.
Our short stop over in Vancouver went smoothly, as was the flight to Toronto. When we arrived in Toronto, we immediately checked the monitor for our next flight which was leaving in 2 hours time. We went to our gate to prepare for boarding and heard over the speakers that they were announcing for volunteers to check their carry on luggage as the plane was packed and there may not be room for everyone’s carry on. So we volunteered to do that, just as we have done on many other flights. About 15 minutes later another announcement was made asking for volunteers to give up their seats. As we knew we were going to have a very long layover in Mexico City, we volunteered to give up our seats. We were offered a gracious sum of $400 each in lieu of that. We were told that our checked baggage would be taken off that plane and would be reassigned to the flights we were now taking.
As there was not another Air Canada flight going to Mexico City that day, we were told we would travel through Houston, Texas on an Air Canada flight and then United Airlines from Houston to Mexico City. We proceeded to go to the Customer Service desk where these flights were arranged for us. The Customer Service attendant assisted us in finding our way to the US Customs & Immigration, as we did not have a lot of spare time. Our carry on baggage was inspected as were we. We then went to an area where we were told to watch for our name appearing on a board. That would mean that our checked baggage had cleared and we would then be able to pass through customs. There were also Customer Service reps in this area. (At least 4) They did not look busy as there were very few people passing through this area and it appeared most of the time that they were just visiting with one another. After waiting a few minutes and not seeing our names appear we went to them for assistance. We were questioned about our baggage and advised them that our baggage was supposed to have been relocated onto the flight we were about to catch. We were then told to just go through customs and say that we did not have any checked baggage. The Boarder Guard swiped our passports and asked us where our baggage was. We indicated to him that we were advised to say we didn’t have any. He didn’t take too kindly to us saying that, so we were told to go back to where we came from and get this cleared up. Upon return to the previous area, the Customer Service representative then came with us. The same Boarder Guard called for advise from his supervisor by phone. Meanwhile the minutes were passing by on the clock and our flight departure time was getting closer and closer. Finally the Boarder Guard advised that it was okay to go and we literally ran to our gate only to find the doors closed in our face. We were then told to go to another Customer Service area to rearrange another flight. By this time, we were getting very stressed and tired, after not having slept for about 30 hours.
So we proceeded to go to the Customer Service desk to start another process. A 2nd flight was booked. While there, it seemed like there was a lot of commotion going on. A lady came by who had misplaced her phone, asking if anyone had turned it in. She was told to go back where she left it and it should be there. Over breakfast moments later, I was reviewing the ticket and came to the conclusion that we wouldn’t have very much time for our connection in Houston to Mexico City. We again went back to the Customer Service desk and again saw three or four new people manning the desk. I was chatting with one agent who asked to see a copy of my initial itinerary. I had it on my phone, which I passed to him. As I was concerned about my flight arrangements, he asked why did I ever agree to them. I responded astoundingly that I didn’t know I had a choice. We were then assured that we would make our flights in time and if we didn’t, there were plenty of flights going from Mexico City to Mazatlan every day so we shouldn’t have a problem. While this discussion was taking place, my husband overheard another lady that stopped by with a concern that she had lost her purse. Not only was it just her purse, but also her passport, money, phone, and all other ID that she was carrying. She was asked how much time she had before her connecting flight and was basically brushed off and told to go back to where she thought she left it. I don’t know why they call these areas customer service as they sure don’t provide it.
We then went to our gate to wait for our departing flight. Some time later, I discovered that I had misplaced my phone. I searched through all my personal belongings and couldn’t find it. I thought I must have left it at the customer service desk. Upon return there for the third time, again there were only two people now, but again different faces. I asked about my phone and both of them said that NO there was not a phone left there. I indicated that I was positive I left it there and they advised that their colleague whom I spoke to was on a break and would have mentioned if I’d have left it. They looked through a couple of drawers to no avail. Then my husband noticed something laying on a shelf behind them. It was a phone. She picked it up and I said that’s it. A black case with white marble running through it. She still would not acknowledge it was mine. She asked me what the screen saver was and I clearly advised it was my son and my daughter and the dog. She still would not give it to me. I said the passcode to unlock it is ????. Finally she handed it over. By this time I was pretty livid. I grabbed it from her and said, I hope I never have to see you people again. My husband remained there to inform them that they didn’t treat people very nicely, considering how they handled the situation of the first lady who lost her phone, but especially the 2nd lady who lost her purse and was obviously from a different country. He was told that I should consider myself lucky that my phone was even found.
We went back to the gate and boarded our flight for Houston. We had been given food vouchers which we were told could be used in Houston. That did not happen as no where there would they accept a voucher from Air Canada.
We were now boarding a United Airlines flight to Mexico City and while waiting, an announcement was made that it would be a late departure due to problems with the cargo door. Again the thought of missing our flight in Mexico City to Mazatlan crossed our mind. We finally boarded and landed in Mexico City some time later to find that we did indeed miss our connection. We waited for our checked baggage to come around on the carousel. Nothing appeared and the carousel stopped. We then talked with United Airlines staff who indicated they could see that we had checked baggage but were not certain where they were or could not track them. We were told that they may have gone on to our final destination – Mazatlan. This did not make sense as the bags were tagged to go to Mexico City. There was nothing on the baggage tag to indicate that we were going to Mazatlan.
By this time, it was around midnight and things were winding down for the day. As we had missed our connection, we were told to go upstairs to the United Airlines counter (which was completely closed), and someone would help us out with a hotel voucher for the night and food vouchers for the next day. We met an agent there who did some research and advised we’d be unable to get a flight to Mazatlan the next day and the earliest we could was two days later on the late night flight. We toyed with the idea of perhaps taking a twelve hour bus trip but then decided against that as we had no idea where our luggage was. We got the hotel and food vouchers and were told to go to Door 4 to catch a shuttle to our hotel. We waited about an hour for the shuttle to come and finally arrived at the hotel around 2 AM.
The next morning we returned back to the airport to try and track down our luggage and rebook the flights to Mazatlan. The United Airlines rep that we dealt with bent over backwards to get this issue resolved for us. He again gave us new vouchers for another night accommodation and meals (Air Canada was off the hook for two days expenses) and also tried to get to the bottom of where our luggage was. As our initial flights were Air Canada, there was no way that United could see what had happened to our luggage. They could only determine that there were 2 pieces. The Rep called to Air Canada and the phone rang and rang and no one answered. He eventually gave up and walked across the room to the Air Canada check in area. He spent a good hour there trying to get some answers for us. No one seemed to know anything. He returned and advised us to go to United Airlines Customer Service and see if they could help. We did but they were unable to. We then went back to the Air Canada desk again with no results, then back to United Airlines to speak with the initial rep, then back to the Air Canada desk. Finally one of the Air Canada agents advised that she could see that one bag had been delivered and we should check with Air Canada Customer Service. She told us where we could find that office. When we arrived there, we could see one of our bags through the window before going in to the office. The agent there said it had arrived the day before on a flight from Toronto (was obviously never taken off the plane as we were told) and the second bag was currently on its way on the flight from Toronto. We were advised to return in a couple of hours and they should be there. When we returned, all the lights were off and the door was locked. We were not impressed and tried to look through the tinted glass to see if anyone was in fact in there. Finally someone must have heard us and came to let us in. We again proceeded with our bags to door 4 to catch another shuttle back to the hotel. Again it was another hour and a quarter before the shuttle arrived. We had just spent another 7 hours in the airport trying to resolve our issues. We were glad that we found the luggage and also that we were finally able to get a flight booked for late the next day.
We arrived at Terminal 2 the next night to catch our Aeromexico flight to Mazatlan. The flight was late boarding about 40 minutes and once on the plane we were again delayed. An announcement was made that the pilot had suddenly taken sick and they needed to get a replacement. Due to these circumstances, a one hour delay was nothing considering the past two days of what we had gone through. As it turned out, we finally arrived at our destination around 2:00 AM, only two days late.
What now concerns me is the trip home. Again we are booked to fly through Toronto, although I have been told by Air Canada that that could change. Considering we have done a lot of national and international travelling, we have never ever had a more stressful and upsetting experience on any of our previous trips than we have on this one. Unfortunately, I did not get any names of any of the Air Canada staff that we had to deal with.

We were scheduled to leave Rome to Toronto on October 1, 2018 at 1:15 p.m. arriving in Toronto at 4:55 p.m. Due to inefficiencies in loading the aircraft we sat on the runway in Rome for 1 hour and 35 minutes. Because of this we missed our flight AC 173 Toronto to Edmonton and were put on AC175 Toronto to Edmonton. We had selected and paid for seat selection 25D and 25E. We were not given these seats on AC175. We were put right in front of the lavatory which were probably the worst seats on the plane because of minimum space. As we had paid for seat selection $20.00 per person we are expecting to be reimbursed!
Also, our flight from Toronto to Rome on September 17, 2018 AC 890 leaving Toronto at 21:10 and arriving in Rome 11:20 on September 18, 2018
the supper in flight meal was absolutely horrible and breakfast was a piece of spice cake. REALLY! I bring these situations to you in hope that you can improve the operation of your airline.

I travelled from St. John's NL to Victoria BC on September 8th and returned on Sept. 20th. I have two complaints. I checked in on-line and paid the $25.00 baggage fee. When I got to the airport I was told that because I had aeroplan gold I did not have to pay the baggage fee. I was told that I would receive a refund of the fee. I did not. I would like that refund please.

On my return trip, our flight was delayed in Toronto, and no reason for the delay was given. We found out that it was because there was a problem with the plane, and we had to wait until another flight arrived before we could travel. Your complimentary ear phones as an apology was totally laughable. I don't think one person on the flight availed of this as I am sure you are aware. I feel that I was inconvenienced, with no compensation.

Sheila

8/2/8 - Vancouver to Toronto flt 112 at 11 AM
8/28 - Toronto to BWI flt 7506 at 8:25 PM

My wife and I had Air Canada (AC) tickets from Van Couver to Toronto and Toronto to Baltimore. The Van Couver flight left over one hour late which caused us to be "two minutes" late to catch the plane to Baltimore. The plane left without us, and at least four other passengers that I know about. How can an airline cause you to be late to a connecting flight and they don't call ahead to the next plane and tell them customers are running through the airport to catch the flight? Totally unacceptable! We were booked later (after a one hour phone call to one in the morning) and got a 10AM flight with American airlines to BWI. I specifically asked the Air Canada person if the luggage (two bags) would be transferred over the the American flight. He said "yes". The next morning we checked in the American and was told our luggage had to been transferred. We were told we needed to go to the Air Canada baggage claim to get the luggage transferred to the American flight. By the time we found the right place (thanks to the help of an airport employee, not American or Air Canada) it was almost 9 AM and we were told there was not enough time to get the luggage transferred over. We needed to go to Air Canada ticketing and rebook a flight to BWI. We waited in line for 2 hours and 15 minutes before we got to talk to someone. At first we were told there were no direct flight going to BWI today, but after I kept refusing to spend another night or go to Ontario to get to BWI she spoke to someone of the phone and we had tickets to BWI at 8:20 PM same day.

I still cannot believe that we were left at the gate for being two minutes late when AC caused the problem. I'm guessing they sold our tickets to someone else and that is why they left us standing there.

I would like someone to respond to this complaint and let me know why the Toronto to BWI flt could not wait two minutes for passengers arriving two minutes late due to the fault of the previous AC flight.

Fl AC8222 mon 23rd july from Yellowknife, delayed 1 hour take off. arrived Calgary 18.15pm Had to refuel on route. I missed International Flight Calgary - London. AC850 23july dept 18.25. Yes I was rerouted to Toronto leave Cal departing. 01.00 Ac 192..... then AC 868 july 24th to LONDON . { 2hrs @ Toronto waiting, 6 hrs waiting Calgary 2 hrs waiting Toronto, 1 hour wait Yellowknife... Nine Hours waiting total.

Air Canada Letter

JC
Julia Coore

Reply
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Yesterday, 3:56 PM
You

On Tuesday July 3, 2018 I was on flight 1628 from Toronto to Fort Lauderdale. Overall the flight was delayed for over two hours. My complaint is this. I ordered one of your sandwiches for a snack. After I was finished a stewardess by the name of Olivia came around collecting the garbage. I was at the window seat. She collected the garbage from the two people sitting in my row and started collecting from the other side of the plane. I thought maybe she did not realize that I had garbage so I said, "Excuse me," and held the garbage up. She immediately said, "I only have two hands". I said," I can see that, and that's very rude". The person sitting beside me said that was not necessary. She did not even apologize. I was very embarrassed and humiliated. I have travelled with your airline over four times this year already and I have four more tickets booked for this week again. I will be booking more tickets in August.(not sure if it will be your airline) I am really turned off by this person's behaviour who seems to be a senior employee as I heard her giving instructions to the other stewardesses. If this is the example she sets for them I would suggest you address it. Looking forward to a response.
Julia Coore.

On May 4th we flew business class on flight #843 Dublin to Toronto and had a great flight,conecting to flight #795 Toronto to LAX,this leg was a disaster, crew said they ran out of food in business class, offered pasta from economy that was cold and disgusting.Seat was no better than economy, this leg was a huge disapointment and a disgrace for business class.I know your airline is better than this and I would like either a refund for this leg or voucher for a future business class flight.I am writing this to make you aware of a problem that should have never happened.Any and all response will be appreciated.Please feel free to call me at 559-917-8750 or email me for more info.PAUL KEMP

Air canada lost all our luggage on our flight from Atlanta to Morocco via Montreal. We have travelled in August 2017 and I filed for the lost declaration form in August 31, 2017. Since then I have been calling baggage central office and they don't have any update. I discovered later that they are a remote office in India and the claims department is a separate department that has no communication email or phone number except using an online form. This is ridiculous we already had the worst nightmare losing our bags and until now we don't know if Air canada is going to compensate us for our belongings. The worst part is the operation of the claims department. Why there is no customer support for the claims department and what they are trying to hide from. I started to feel that I will not get a compensation for my lost bags and air Canada claims department is just a shady operation department that does not want to serve clients.

I bought a round trip ticket through Expedia. The first part of the trip was fine. My return ticket was supposed to be Canada (Air Canada ticket). But, I had to change my return date. Expedia wanted me to the rescheduled at Air Canada. Air Canada said, sure, we will reschedule, just pay us $160. They also took over the control of the ticket. The thing that I did not know at that time was the new thing which is called transit visa that Canada has recently started to apply.

Neither Expedia nor Air Canada told me about this new transit visa thing. I went to the airport and they did not let me in to the plane. I called air Canada, and Air Canada assured me that if I apply online I will get a visa, so they changed the ticket to another date, I again paid $160. I applied to a eta but refused for some reason. I could not reach anybody who would know why I was refused, this thing is so new. I called Air Canada again to cancel my ticket and to be refunded but they did not take any responsibility, they kept saying that I was supposed to know the rules! today is November 23, this whole visa thing started on November 10.

Somebody, either from expedia or Air Canada. If I knew, at least I would not at spent all the extra dollars on trying to reschedule the ticket. Now I am calling both expedia and air Canada separately to cancel the ticket and to be refunded but both says they do not have the control of the ticket. Both companies are crooks.

Re: a verbally abusive, domineering and insulting passenger. Flight AC 789 from Toronto to Los Angeles on 10-12-2015. I was seated in seat 32h (isle seat). The passenger seated in seat 32k (window seat) and next to me continually stretched his left knee into my leg room and exercised dominance over the common arm rest for the entire flight. When I tried to gain use of that arm rest at least part of the flight he became verbally abusive and called me an "A.. H..." audible to all the passengers around us. I find that to be totally out of order. My complaint is against that particular passenger and NOT against your Air Line.

I am just expressing my outrage that Air Canada quoted me $560 to have 02 on a flight between Toronto and Tel Aviv (10 hours). That's ONE way. So for a return flight it would be double that and more than my air ticket costs! I travel a lot for biz and pleasure, always need 02 for flights longer than 5 hours, and this is the worst case of ripping of people with disabilities that I have ever seen. On a 17 hour flight from JFK to Johannesburg, South Africa - I paid $300 return for 02. El Al charges $200 each way. I regard that as reasonable though still a financial burden. I have just spoken to Turkish Airlines who fly btw JFK and Tel Aviv and they provide FREE 02. I will thus be flying with them! It is long overdue that these things should be standardized across the board. I can never fly via US carrier as the FDA came up with the proclamation that US carriers cannot provide 02 on any flights as it renders their airline personnel "medics". Total BS but it means I cannot fly American unless I bring my own 02 which makes no sense for me as I only need 02 in the air.

I understand that things happen to cause a flight to be cancelled, but from 12:00 (when the gate was supposed to be announced) until late afternoon, the lack of communication, the poor communication and the general lack of information made for a difficult afternoon. First the flight disappeared from the departure board. It simply did not exist. When we went to the Air Canada consumer area (actually for flight connections) no one knew why. We were told a story about gates not being available and then later another story about the pilot taking ill. Then later that the flight would leave at 4:00 and to watch the board at 3:00 for the boarding gate. No announcements were made to keep people informed. Just before 3:00 the flight was relisted on departures board to leave at 4:00 with gate announced at 3:00 - nothing changed.

Finally some time past 4:00 we saw the airplane pull away from the gate and someone who had the Air Canada app said it showed the flight as cancelled (still no announcement). We went back to the customer service area and once there, there was finally a message for people to come there. No help was offered for people with mobility issues. It was a long walk from the gate. They then informed us that the flight was cancelled and that they would walk us through security and take us by bus to a hotel. They seemed to have no idea how many people were involved. We started to follow the personnel but got separated as we had to go through the non EU line. There was no one at the other side to tell us what to do next.

We knew we had to collect our baggage, but there was no announcement nor was there information on the panels to tell us what carousel to go to. We wandered, finally finding a Heathrow employee who helped us. No one announced where to get the buses once we had our suitcases - we had to hunt down someone who informed us. Once we were in the right spot we asked the people who were there to help us how many people were involved. They had no idea. Were there people left behind? Who knows? A final complaint - although I am an anglophone, I find it unconscionable that there were no announcements in French at the airport for the many francophone travellers who were flying on Air Canada. Lufthansa made several announcements for their passengers in German.

I am not complaining about the flight cancellation - I am complaining about the lack of communication, the poor organization, the general chaos around the day.