Contact Air France Corporate

During a flight from Mexico to London with stop in Paris, in June 27th my luggage was lost. After several complaints, nobody have told me nothing about it. My report has disappeared from the system: LHRAF15302. The value of my clothes is superior to 3.5k euros and the proposed refund is only 1.1k euros, without considering the wear I needed to buy during my vacations. YOU ARE A COMPLETE DISASTER!! First time with Airfrance and for sure the last. URGENT AN ANSWER!!! My mobile is on then report:

Reference number STRAF42839
I am not still satisfied with the way my luggage was handled.I write again one more time to have some clarifications how and why my luggage was destroyed.after about 10 hours delay in Douala on the 7th of June and we later travelled on the 8th with flight AF953 to Paris.we arrived Stuttgart by 23.15pm and one of my luggages was missing.i went to the luggage complain desk and reported the matter there and i was told that the luggage will be sent to me if seen. on the 9th i called and i was told that the luggage has been seen in Paris and it will be dispatched to me. but to my alter chagrin nothing was received from you people after 6 days of consistent calling and the same story was told to me that they will bring the bag to me.after a couple of days i called again and i was told that the bag was found with fish inside and because of that it was destroyed.i want Air France to explain to me how even if fish was found in the bag and everything inside the bag will be destroyed? And who put the fish inside the bag because i dont remember putting fish in that said bag.but my finding is that the bag was already damaged that is why they were unable to deliver it to in time and finally came up with the fake story about fish in the bag.and the other point here is that when it comes to Africans you people treat us like trash.how on earth will it take Air France to bring a delayed luggage with almost 3-4 flights a day from Paris to Stuttgart.i have travelled around the world and if any forbidding item is found in your luggage at any airport,what they do is to remove it and inform you about it and your luggage will be sent to you later .i remember when i went to China and coming back i had a Power Bank in my luggage.my luggage was delayed and they explained to me that it was because of that Power Bank found in my luggage and it was removed because it is an explosive.that is how things are done.so in conclusion my luggage was damaged and not destroyed as claimed.i need answers.

I have been in Paris since June 23rd and still have not received my luggage. My TRIP is ruined. I am at hotel awaiting the delivery of my luggage her on my anniversary. My reference number is CDGAF72225.

I recently took Flight 0377 from Detroit to Paris CDG. When I arrived exhausted at 3AM my time, I left under my seat a mesh, zippered bag with a variety of cables, a pouch for my headphones and a round red and black zippered container. I filed a notice with your lost and found department but never heard back that was found.

I find this hard to believe since the plane would be cleaned by Air France employees or contractors. How could they not find it? Do you have thieves among your cleaning crew or do they simply throw everything they find in the garbage?

One week later, upon the day of my return flight 0378 from CDG to Detroit, I decided to visit your Lost and Found department at the .airport It was hard to locate the department but when I finally did, I was treated like a criminal. The first man to come to the small round window opening refused to even look for my item. The second man offered to look for my lost item if I paid him 12 euros upfront, which would go directly into his pocket. I refused. The third person to speak with me said there nothing she could do for me.

The loss of this item represented a loss of almost $300 since it rendered my noise cancelling headphones unable to be charged and the zippered red and black containers housed my Bluetooth headphones.

On top of this, we were constantly losing our reserved seats and our ability to check baggage (which was included in our fair), which literally took many hours to remedy. My meal request for Kosher food also disappeared.

This was no way to treat one of your airline passengers given your quality pledge.

Dear Air France,
I am raising an official complaint that I need your immediate respond and feedback to; This is Wael Ragai; Director of Sales at Marriot Hotels; passenger on Air France flight number AF1534 that flied from Paris on 5/3/2019 and arrived to Berlin same day.

The purpose of my trip is to attend a critical conference at Berlin ( ITB travel fair) as per the attached invitation letter and conference agenda. I have lost my bag and till now I still didn’t received it which resulted not only to great inconvenience – arriving to Berlin with shops closed and not able to get my basic needs; but also; it resulted that I missed my urgent meetings scheduled in the morning of the following day where I am requested to officially attend with specific dress code and all my official documents were left in my bag, noting that my company has spent an amount of Euro 10,000 for me to present the full Egypt Hotel chain and by missing this meeting; we lost critical Sales opportunities for our company.

Not only that; I am raising a serious complaint that my blood medicine called Xarelto was in my bag that is mandatory on daily basis and has a serious impact direct health and missing the medicine might results in critical health situations including heart attacks.

I am asking for full compensation to the losses Air France caused to my company as well as the health risks that I am currently exposed to. In addition I am attaching the invoices of getting a full suit to be able to attend the second half of the day meeting that I require immediate compensation for as well.

This is an example of very bad customer experience that I am really disappointed to go through and I am expecting Air France not only to take immediate action to compensate my physical, emotional and professional negative impact but as well to respond with a clear action on how such incident should not be repeated in future – knowing that this is not my first time that I travel on Air France and got my bag lost – it happened before in Paris heading to Spain and I didn’t complaint at that time as I was on personal trip and thought it was a one timer miss but seems this is the standards of big travel company like you unfortunately.

Wael Ragai

I am seriously disgusted with Flying Blue and Air France. To understand my frustrations I have outlined the events of 28 January 2018 below.

My husband has in excess of 38 000 miles available that must be used before May 2019. I called yesterday to redeem the miles for our upcoming trip to Sweden and Amsterdam. The consultant booked the miles flight and indicated that we would need to pay the taxes on this flight which was 98.71 Euros. We proceeded to book my flights and the other flights for which we did not have with the flying blue consultant. She quoted me R17355 which was great as the same flights would have costed us 33k on line.
This is when things got tricky. After putting down the phone 3 transactions were processed, one for 98.71 one for 1535.61 and one for 1117.32. This adds up to more than 40 000 rand which is way more expensive than booking on line. I immediately called flying blue to cancel all the flights and they informed me that they could not do it despite the fact that I had booked it with them. Sorry you have to cancel with Air France as these are paid tickets. After that I spend almost 3 hours and spoke to more than 9 people who could not assist me. I was transferred between Air France and Flying Blue a dozen times. In the end I was so frustrated that I screamed at the consultants.

The last person indicated that I should cancel it on line as that was the best advice she could give me. It is in line with Air France's Customer First Policy (which by the way is non existent and I will be taking it to social media). I proceeded to do this. I have now been partially reimbursed for the one flight, of the 1117.32 exactly 880.32 euros which means that I am paying for the mistakes of Air France and Flying Blue.

I have been advised that the other refund is being considered. How in heavens name does one consider a refund if it is in line with your customer first policy to void the transaction if done within 24 hours. I will have no choice but to report Air France and Flying Blue in terms of the consumer act in South Africa.

Hi, we were very disappointed, poor communication
After a long delay, switching plane due to maintenance problems, delay departure for 4 hrs due to crew members to flight the plane were not showing up is unacceptable
We will never used Air France again. Or recommend to no one

Dear Sir, Madam,

Last weekend's Saturday (17th of November 2018) me and Mrs. Marina Stojanovska flew from Paris To Vienna with the flight nr.OS 7112 - our flight from Paris was delayed due to the last-minute gate change done by Air France. Just at the start of the flight we have requested the steward to inform our Vienna-Skopje flight officials about our delay so that they could wait for us. Unfortunately, due to this Air France mistake, we have missed our Vienna-Skopje flight and had to stay at the Vienna airport almost all day long to subsequently be booked to fly to Istanbul in order to get to Skopje in the late evening hours. Our whole Saturday was spent at the airports, whereby our family and other plans had to be disregarded.
Due to the fact that we have missed some of our important family appointments, we would like to file a complaint for 2 persons so we could get financially compensated with regards to this matter:

Paris CDG — Vienna VIE
Flight: Austrian operated by Air France - OS 7112
Booking Ref: Q58D2A

Depart from

Paris Charles de Gaulle (CDG)
Sat 17 Nov 2018 - 07:10

Paris CDG — Vienna VIE
Flight: Austrian operated by Air France - OS 7112
Booking Ref: Q58D2A
Arrive at

Schwechat (VIE)
Sat 17 Nov 2018 - 09:10

Flight Duration

2h0m
Cabin Class

Economy
Ticket type

CLASSIC
Marketing Airline

Austrian - Airline baggage policy

Passengers

Gordana Rodic Kitanovski
E-ticket: 257-2864767716
Checked baggage:
1 bag included free (check weight)
Hand baggage: 1 bag included

Marina Stojanovska
E-ticket: 257-2864767717
Checked baggage:
1 bag included free (check weight)
Hand baggage: 1 bag included

Please let us know how to proceed with our request to obtain financial compensation from the Air France.

Thank you in advance for your assistance.

Kind regards,

Gordana Rodic-Kitanovski

To whom it may concern,

Please be informed the undersigned on 30 September 2018 flew from DXB to CDG and I had a business class ticket on this flight. Unfortunately, I experienced very poor services on this flight. First of all the food served was not warm and the quality of the food was the same as the one served in economy class. My companion was sitting in Economy on the same flight and we compared the type and quality of food served in both classes. The flight attendant did not give any special care to the passengers and I can say their service was the same as in economy. I have experienced Qatar Airways, Gulf Air and Emirates Business classes and they are really different. Anyway, I was not happy with the extra money I paid for being in business class. It was not worth at all.
In the meantime, our connecting flight to Frankfurt was canceled. Regrettably, Air France Ground Staff were not helpful either and they could not put us on 11:30 Flight to Frankfurt and we had to wait till 3:30 PM for the next flight to Frankfurt. This was a sad incident as we almost lost one day. When we reached Frankfurt it was late in the afternoon and we could not follow our plan.

Regards,
Sepideh

My wife and I have been flying AF to France for 25 years now and this flight will be our last time using AF. My wife is disabled and needs assistance with a wheelchair and this need was clearly printed on our ticket. However we had constant problems obtaining the service both going and coming from France. Then on our return trip we were put on an Delta plane which we clearly did not buy tickets for. Had we wanted the inferior service of Delta we would have purchased tickets for Delta.
Next the food on both the going and returning flights was inferior compared to previous AF flights we have taken. Seems as though your entire airline has become second rate since the new CEO is no longer French. On our next trip we will be using another airline and will be expecting much better service.
Our Reference # is ULA087.

Leroy and Jacqueline Bosanko
lebo75@sbcglobal.net

Starting from the cancellation of my flight due to the strike was the start of my day, I had to rebook on Air Canada from Toronto To France, barely making my connection (France to Bamako)when I arrived in France, I arrived late to boarding gate. This is my first trip to Bamako. Upon arrival I observed many Police Officers at my gate, but the check- in Attendants let me board the Aircraft no problem like every thing was normal. My seat was in row 42 H when I arrived at the entrance the Flight Attendant showed me which side to go so I proceeded to the back of the plane only to find myself in the middle of a riot. I was trapped in between people yelling and fighting, I was being pushed, my foot was stomped on and my boot ripped, I was squished between two big men, I had no choice to get to my seat because I could not turn back, due to mob mentality, all I wanted to do was to get to a safe place and hide at this point. There were many Police Officers on board at this time, one in particular grabbed my carry on and safely got me in my seat and stood in front of me the entire time. This aircraft was out of control, the back section had the In Charge yelling at passengers, she seemed to be making it worse in my opinion. I am a Flight Attendant working in Africa for United Nations and for the first time in 10 years I was totally scared to be on a airplane. I do not speak French all I knew was something bad was happening. There was a man behind me with 3 Police escorts on board.( I am assuming it was a prisoner, because there was no communication about what was going on, and for 5 hours of this flight he was yelling, the woman in front of me was yelling back it was pure chaos in the cabin). The passenger beside me started arguing with another passenger two rows ahead, I was terrified. The police were running back and forth, the next thing you know the riot squad is on board the aircraft, now I'm really scared I don't understand French no one is saying a word but everyone in that section is still fighting. The police finally escorted someone or ones off but the escorted person remained. I asked the In Charge if the escorted man was flying with us and she said yes, that made me more nervous then anything. I then asked if there was another flight this day that I could get on, and she said no, very snappy, and then I asked to move seats and she said no. When I think about it now I should have just removed myself from the flight, I was terrified and maybe shock and with the language barrier it was difficult. I was shaking and nervous my entire flight to Bamako. I could go on and on but I'm sure you already know about this situation on board flight AF 520 Bamako. I have always upgraded my ticket to Business Class but my late arrival did not permit me to, I rave to people about Air France and how amazing it is to fly with you, my opinion has changed now unfortunately. I have contacted my company about this matter, I should have been stopped at the gate and not permitted to board while this was happening, it put me in danger. This is unacceptable and handled poorly. This aircraft should never have taken off until all who were involved removed because tension was high. When exiting the aircraft in Bamako, one of the flight Attendants says wow what a flight have a nice day. With all that is going on in this world this was a serious and scary matter not to be taken lightly. If you need pictures or video I have both please let me know. Thanks for your time looking forward to hearing from you. Nervous in Bamako

Flight AF 0864 Resa to Cape town on the 29th December 2017 I arrived without my luggage and had to purchase items while waiting for my case to arrive.
As it was very hot I needed light items of clothing, shoes, underwear, and personal items from the pharmacy.

Please can you tell me how I apply for my out of pocket expenses that amount to £220.00 I'm unable to scan receipt do you have an address to forward them to please.

Approximately a month ago, I contacted Air France about an experience my children faced when I brought them to the US. The ticket referenced was 0572383659912. Outbound TLV to CDG on 15 August at 0805. Return CVG to CDG 24 Aug at 1823. To date, I have not had the courtesy of a reply. I would still appreciate an explanation as to how this young family was harassed simply as a result of Air France's gate agent's inability to process their reservation properly for an infant in arms.

On June 25 we checked in early for our flight to Paris, it was delayed for 20 minutes every 10 minutes. We talked to the people in the counter and they kept reassuring us we would make our connection in Chicago.Finally, the rebooked us with Delta via Boston, but we had to run to another terminal to get the boarding passes from Delta. So far, crappy, but not horrible. We get to Boston, run from terminal A to terminal E, and surprise, surprise! My husband, Alfredo R. Arnaiz, was not booked for the leg Boston/Paris with Air France.

He had to run back to terminal A, found nobody at the counters, ran to the luggage pick up section until he found a Delta person. They booked him and he had to come back so that we could check with Air France. We were starting a four week vacation on the wrong foot!

Of course we didn't get seats together, but that is another story. On July 24th, we took our plane from Madrid to Washington Dulles to make the connection to Seattle. When we got to the counter in Washington DC, they had already given our seats away (how can they do that if they know we are coming on another United flight from Europe? They know we have to go through security again?). So instead of taking the 3.30 flight to Seattle, we were booked on the 6.35 flight to Seattle. No apologies, nothing, the attitude of the counter personnel in Washington and in Seattle, was about doing us a favor instead of us paying for their salaries.

I am going to Costa Rica in November and to Peru in January, and rest assured, after Continental/United being my favorite airline, I am now looking at other options.

I have traveled from Vancouver, Canada on Jan 17 2016, Air France 379 V, reservation Y3K 1JK, ticket # 006 891747331. We arrived to Paris on time on Jan 18th at 8.35 AM, but I missed a connection to Prague scheduled to leave at 9.45 AM due to the incompetence of wheel chair assistance, namely the lack of attention at the transfer wheelchair desk while waiting for the bus. I told them time and time again about the tight connection, but they told me to wait for my turn until they told me: "You will not make the flight". There was still time to make it but they did not care.

So I missed my flight and as a result nobody could pick me up in Prague when I arrived, which is a huge problem for someone who is in a wheelchair to start with. After a long flight overseas I had to wait for almost five hours to catch the next flight, at 13.20, on AF 1082. When I arrived at Prague at 1500, not only could no one could pick me up. but my bags got lost too. For the next two days I had to do without my bags, a great inconvenience considering that I needed my medication that was in my bags apart from warm clothes and the rest of my belongings.

Everything was booked with Air France customer service and the fact that your subcontractors may be responsible is no excuse and with this letter I expect to be compensated for my complaint to the fullest extent that a reputable company like Air France can make possible.

Terrible hours, I had to pick up Air France in Dubai at 2am. Have some pity for passengers, some have little children. No leg space. Your airplane is filled to the last seat, too many passengers too few stewards and stewardesses. You keep the lights down, one cannot read, one cannot get up and move a little, we are your prisoners. The food is one of the worse I ever experienced. The quality is poor, and the bread is frozen. The stewards and stewardesses - too few for the large number of passengers. You are working them like slaves, it is unfair.

They do not respond to your call, although they try very hard. Not fair. I am disappointed in Air France. In the past it was one of the best lines in the world. It is a shame to see the old plane, the small leg space, the belts that don't close and the tables that don't open properly. The whole plane is falling apart. Please check thoroughly and modify your entire system.

We arrived in Rome from Paris and was told that one piece of luggage was back in Paris. We stayed in the airport all day waiting for it to arrive on a later flight which it did. Not so bad except for the waiting. On our way home were travelling from Paris to Montreal. I had a standard pull type carry on which has been my carry on for at least 20 flights including Air France!!! The gate attendant told me that the wheels were too big and she took it away. We haven't seen it since!!! We have tried everything. Westjet being our final destination has also worked hard to bring it home. According to Westjet the carry on is in the Paris airport but air France will not cooperate and send it to Edmonton. We are very frustrated because many of our valuables and gifts are in there because of course we were carrying it on to keep them safe!!! It has been 2 weeks and no luggage!! We probably never will get it and we will never fly Air France again!

As we planned a vacation to the French Rivera and Italy from June 12 to June 29, we scheduled flights on Air France from Chicago to Paris to Montpellier to Paris to Rome. After we arrived in Montpellier, we received a message on our E Mail on Saturday, June 13 that our flight from Paris to Rome, AF 1604 on Tuesday, June 16, was cancelled and that Air France would schedule an alternate flight from Paris to Rome. However, but by Sunday evening, June 14 we had not received any contact from Air France telling us of an alternate flight. Consequently we spent nearly two hours arranging an alternate flight from Paris to Rome: FL 1304. The representative from Air France gave us this confirmation number: 34FKHO, but asked us to contact us again Monday night to confirm this new reservation.

Air France never sent an email confirming our new reservation and when we attempted to call Air France as you requested on Monday night, it was impossible to reach you. Consequently we called Grand Circle Travel in Boston who were not immediately able to confirm our new reservation. The result is that we spent nearly three hours finalizing our new reservation on long distance phone calls, an inconvenience that could easily have been averted if you had been as quick to send us an email confirming our new reservation that would have given us a peace. We easily remember how our entire Italian vacation had been interrupted by your frightening email that our original flight had been cancelled and no subsequent flight was arranged.

We can only speculate what a horrible experience we would have had in Paris had we not personally secured an alternate flight but had relied on your airlines to handle the problem only when we checked in with Air France on June 16. Do you depend on all of your customers to arrange alternate flights on their own and never sending them any kind of confirmation? When we checked in with Air France on June 16 at Montpellier we asked the Air France representative to tag our luggage "Rome," our final destination. She informed us that we were only booked through Paris, not Rome, despite the hours we spent arranging the alternate flight to Rome. We did not understand why this flight did not appear in the computer system.

Consequently, we were greatly inconvenienced while the attendant finally secured our Rome flight and sent our Luggage directly to Rome. Why didn’t our alternate reservation and confirmation number appear on her computer screen? None of our experiences were user friendly. The inconvenience we experienced made us wish we had used a different airline. At least we will do that when planning our next European vacation.

Air france lost my bags claim # fdfa50547 The agent went to get me a toiletry kit tooth brush paste etc after 1 hr he never returned. Then I saw him when I was boarding my return flight asked him what happened he said he got busy and forgot. Bottom line I want the toiletry kit promised. Is this a example of your best customer service? and why did I have to wait 1 hr for nothing I said to the smile lying agent. Thank you in advance for your help.

My husband and I went to Frankfurt, Germany for a weekend trip from Paris, France. My husbands luggage arrived, mine did not. We went to the counter and they said it ended up on the flight that will be here at 5:50 PM. We decided to go ahead and go to our Hotel then catch a cab back to the airport to pick up my luggage at 5:50 PM. We got back to the Frankfurt Airport and we are told my luggage is on another flight and they can deliver my luggage to our Hotel by 12:00 PM the next day. I say okay, give my Hotel information and head back to our hotel and just deal with the lack of belonging for one night. 12:00 PM the next day comes around and no luggage has arrived to my Hotel.

My husband calls the number we were given; over about a 7 hour period of calling and waiting then calling again we were told numerous things. First it was in process, it is on the next flight, it's boarded... By the end of the run around and headache we were last told that my luggage is still in Paris and will be on the next flight. My husband then requested that they just leave it in Paris since we would be leaving Germany Monday to return to Paris. They gave us the okay and said the will contact CDG and have my luggage held there for us. Sunday morning I get a text message saying my luggage has arrived to Frankfurt Airport, then another text immediately following that one saying discard the last message my luggage is being held in Paris. Later this same day we get a call at our Hotel that my luggage is at the Frankfurt Airport. We taxi to the Airport again and pick it up.

This entire weekend trip ended up costing us way more than expected due to the taxi rides back and forth from the airport and purchasing of necessities that were in my luggage. I also went the entire trip without my meds. Worst experience with an airline we have ever had. Who would have known a one hour and 20 min flight could go so left.

To whom it may concern:

I booked the below flights through AIRFRANCE and they were operated by FLYBE

Flight Reference Number’s:AF6525 – SOUTHAMPTON – BERGERAC (26-08-13)
:AF6524 – BERGERAC – SOUTHAMPTON (13-9 -13)

I am writing to give you details of my dissatisfaction with the service/flight arrangements we received from FLYBE for myself and my girlfriend.

In connection with the above flight details AF6525 (outbound flight) we were suppose to depart at 14:10. We eventually departed 3hrs later only to find out we had to land again in Southampton due to technical problems. On the ground the plane was checked,refueled and it was decided that it was safe to fly. Which took about a hour from the time the Captain made the announcement. Eventually we arrived at Bergerac at about 20:30(local time) instead of 16:45 the intended arrival time.

Unfortunately things just seemed to get worse on the returning flight AF6524.
The flight was supposed to depart from Bergerac 13:25 at 16:20 we eventually got told that the flight was cancelled. It was arranged that a coach would meet us at 17:30 and we would be put up in a hotel for the night. The next day the coach brought us back to the airport at 10:30 only to find that there were no staff or FLYBE representatives to assist us. And later finding out we would have to wait until 14:45 to catch a flight to BIRMINGHAM!! and then take a three hour coach to Southampton.

We eventually made it home at 21:30 the following day. Having spent almost two days sat in a small airport in Bergerac with limited facilities.

Under the EU DENIED BOARDING REGULATION 261/2004,we are entitled to compensation and look forward to receiving this within the next 14 days.

Attached please find the receipt for the flights for which we expect a refund and compensation for the inconvenience caused.

Your sincerely,

Hendrik Jacobs
hendrikjacobs96@gmail.com
0044 7582564718

i was on air france flight to maritius a couple of years ago where my luggage was lost somewhere. i was told to spend up to £250 per person and keep my reciepts so i can be refunded. I tried for a whole year to get my money back, air france has done absolutley nothing about it. no response, no money, no contact. Since then i am trying my hardest to advise anyone thinking of using air france, DONT. i’ve travelled the world on many flights and air france have to be the worst!

I traveled from Paris to Delhi on 19.02.2011 by Air France 226. My check-in suitcase (New Aristrocat hard trolley) was damaged and the Delhi airport staff issued me the Baggage Damage report (DDP DEL AF 21968) and assured me that the suitcase will be either repaired or replaced within 3 day, at my residence. After lot of followup with Air France Baggage service, the damaged suitcase was collected from my residence only on 26.02.2011, with another assurance that either the the repaired suitcase or the new suitcase will be delivered to me within 3 days positively.

When nobody bothered to contact me, on 3rd march,I tried to contact the person, Mr. Vivek Agnihotri of Sherman Baggage Services, who arranged collection of my damaged suitcase, on phone about my suitcase and he arrogantly told me that my bag has not been repaired and he cannot confirm, when it can be repaid. Immediately after, I contacted AF baggage service on phone on 011 4963 8128 and after no response on 17 occasions, one Mr. Rupesh finally picked up the phone and after keeping me on hold for 5 minutes, he assured me that my repaired suitcase will be delivered to me positively on 7th March morning.

When I did not receive my suitcase on 7th march, I tried to reach Mr. Rupesh and somebody in Air France Baggage and was told by a lady that my suitcase cannot be repaired and she could not tell me what to do now? I know I did a mistake by traveling with Air France. Can anybody inform me whom to contact to get my suitcase back or replaced in Air France? I will be obliged and assure you that i will never do this mistake again and i will never allow anybody, known to me, to do this mistake.

I have been making international travels quite a number of times by a number of Airlines in last 6 years. But Air France is the first horrible experience. They had overbooked the flight we (I my wife) were supposed to fly. Since their evening flight was not fully booked, they pushed me down to the evening flight. This trick they have played on many other co-passengers. And we had to wait for another 8 hours, inside the airport. Once I returned to the USA, after my vacation is over, I am going to take my Lawyer help to see what options I have to sue Air France. So one simple way is, Avoid Air France. The Air France people really “Don’t care about the passengers”. They don’t even care to pretend they care.