AT&T Complaints Continued... (Page 12)

Att Sucks (Out Loud). Thanks for robbing me on the long distance charges, since we just came back, Piss on you! I am disabled, No income,except my wifes. Just had shoulder replaced, I hope you BURN!

I cancelled my business line in July 2012. I am still receiving a phone bill for service although I haven't been with them since July.After numerous phone calls , I was assured they would finish putting through the cancellation. As of today, Oct 25th, 2012, I am still receiving bills for a phone service that I dont have anymore with at&t.I have spent much time and hours on the phone trying to clear this matter up.What does it take to get a supervisor to correct this problem?

I purchased the bundle package over the phone. The technician installed it and was more complicated to operate than described originaly. Then I canceled the order and wanted to return to the previous package I had with them. Since then I have been without televison since November 16th and without telephone since yesterday. There is a total disregard for the affect it has on me. I am 91 years old and live alone and must have a telephone for emergencies. I can get no answer as to when service will be restored.

To whom it may concern,

Hello, my name is Krishna, and I have been your customer for quite a few years. I am do frustrated with this issue that is not getting resolved. I have spoken to many customer representatives yet not getting any where. About a month and a half back I had called to inquire on billing issues and I also dropped a question on paperless billing since the recording kept advertising while I was on hold. I had no intention of going paperless but asked can a person have access to all the bills for all 12 months of the year? Her respond was "six months". So that was the end of it because I like to keep my bills for a year, just incase if I might need it. I must tell you she was very helpful, she even helped me to with the plan, we had increased minutes since my husband kept going over the limit. Next day I followed my instincts and called back to make sure there were no changes except the plan that I had chosen. This time it was a guy, he texted me four digit code and made me repeat to it to ensure the security. After that I stopped receiving bills, not to mention my bill was so high, yet I paid it and he informed me that I had gone paperless thus I explained it him and told him that I never gave permission. He promised me that he changed it back and he would mail me the bill. I was told it would take 5-7 days to receive it and would not charge for it. Since than I have called informing that I still have not received the bill. Tonight I finally spoke to a supervisor, Rocky Trevino id # RT391D. I also taped the conversation, which he was informed about it. I told him my dilemma with not receiving bills. He said he would open up a case to investigate why I am not receiving bills. He said "I should set up an payment arrangement to keep it from getting my service disrupted". This is very disturbing, my account has always been current, my due date(per rocky) is the 25th of December. I still have not received my bill and he wants me to pay it? If not then the service would be disconnected? I am sure there are better, efficient ways to help customers. In seven years I have had three experiences of bad customer service. So to say, majority of time, they have been very professional and helpful. At this point, I am litteraly feeling being conned and taken advantage of .
A person must look at customers's history and know and show how valuable the customers are with resolving one's problems and concerns properly.
I would like to get this resolved ASAP, today is the dec 20,12 and my bill is due on the 25th yet not bill to review. So please guide respond to my email or call at (570)656-1083. I do not want to take legal action unless I am left with no choice. Ido not believe in law suites, however I will if this is not resolved promptly in an efficient manner. Thank you and have a Happy Christmas.
Sincerely,

Krishna makadia
(570)656-1083
Krishna74@hotmail.com

When AT&T took over US Cellular in 2006, I woke up in the morning and my service had been switched. This was done without me signing any contracts with you or any notice. Then, you stated that I would have a "similar" plan with you like I held with Us Cellular...that was a lie. Believing and trusting AT&T, I kept your service.

When I got my bill, I flipped! My 3,000 + minutes were chiseled down to 300 minutes, of course I went over the limit without knowing it. When I called you, each person was very rude. I changed to Verizon and am still with them.

For seven years I have been continuously harassed, while I was a single mother and now retired, taking care of my 89 and 88 year parents. The people you have ruthlessly and wrongly turned my information over to, have to this day, called me as many as 7 times in a row almost every day.

I need my phone line open for emergencies. Yes, I could have been bullied into paying the bill, but you committed the deception thus making it "really the principal" of the thing.

I would appreciate you taking care of your responsibility of placing me in this situation. If not, since I am retired, I do have the time to go to a lawyer. I still have the paper work for this.

Sincerely,

Sharon E. Johnson

I signed up for paperless billing and never received information on the $10 reward that i should have received. I called customer service to check on it and it turned into a 42 minute call with 8 transfers to different departments. How difficult is it to let your customer know that their $10 reward card will be send or credit to their account will be applied. This was a waste of my time and energy, i am so disappointed with the way ATT&T handle their complaints. No where on their web site does it offer you to send a complaint in, better yet just to talk to a customer service rep is almost impossible. It took me 5 minutes and several clicks before i could even find the number. I have been with AT&T for 10 years and expect more from them. Customer service is obviously not a priority!

Jana

I was out of town and returned to find my ATT modem and internet account not working. Called into ATT and they told me I needed a new modem. I purchased an ATT compatible modem from Radio Shack for $109.36. I tried to install it to no avail so called into ATT. An agent tried to helpe me install it and finally told me to get an agent with more expertise I would have to pay $50 and $15 per month to get support for it. I then went to ATT store and bought an ATT modem. I tried to install alone but called in and an agent helped me get it installed and onto the internet. I tried to log on again and was not successful but a not to contact ATT came up. I could not call them until 7 AM the next day (today) and an agent said there was a block on my account - that dept did not open until 8 AM. I was finally told my account was past due but I had paid $77.14 on 10/;5/12 at but they had no record. I paid another $77.14 today to get it back on. when I got on the internet to pay my cell phone and other bills I found that I paid $77.21 on the 15th also.....ATT HAD CREDITED IT TO MY CELL PHONE BILL OF $154.35!!! I had spoken to a chick in the Phillapines the second time. My cell phone is not due until the 23rd!!!!! I spent over 8 hours because of ATTs error and received no compensation or apology. Why do we put up with such treatment?

I called to get my e-mail unlocked...after several persons explaining I was sent a few text numbers, could not get any to work. I was told to go to the ATT store and they would unlock it....take a couple of ID's. I did that and the young lady who waited on us tried but could not unlock it either.....I am being mailed an ID...this is crazy since you have the account and more. I have tried 3 ID's and the security questions and all are wrong ....I am upset as it has been several days and now I have to wait longer for the mail....if this does not fix the problem we will be looking into another service....
We are here 5 months and every time we come back to our home I have some kind of problem with ATT. We are bundled and I see no reason for this.
I have been text questions for service and called. That is not necessary,just fix the problem. Don't call or text.
Thank you for your time.
Sondra Wolfe
P.S. If not for the young lady in the ATT store service would be changed as of today....she was very kind...and said she would help when I got the mail ID if I needed her.

My U-verse went out on Dec 23rd 2012, called AT&T tech support on 26th, and had been told that they were not able to figure out the problem. Called again on 31st request ATT either fix it or terminate the service, phone got cut off after 20 min communicated with customer service. I called again and was told they would try to fix it but didn't get the U-verse service to work till this day. Jan. 5th, 2013

I called ATT advanced tech support because I thought I was having a Virus problem, and said I should purchase the Advance Tech for $15.00 per month in order for them to help me, I spent over 4 hours with them entering my laptop and cleaning it which I didn't request. When they were through the Virus problem was cleared up, I thought, but my computer was really messed up, fonts were a mess, and numerous items I had such as Bookmarks, Mail, were gone. But the messed up fonts were the worst problem, it felt like it had fraud written all over it. I called them back and spent another hour trying to make some corrections, but they were unable to do anything.

After talking with them being convinced I needed the Advance Tech support contract, etc. I found I needed only to do a restore and when I did everyting was fine. I am now considering dropping ATT, for Cell phone, Internet Service, and land line. If I have to pay $150 to cancel the Advance Tech contract, I will have to do it, but these Techs are not ever going into my computer again. They totally messed it up and I had to fix the problems I had myself, they did nothing but mess up everything. I have been with ATT for ages, but they will not screw up my computer again! This is a total advanced tech support scam!

I'am filing this complaint due to AT&T Being either unreliable and completely inept as to the problems of replacing a phone i purchased through their company , i had a palm phone which i was trying to get the product replaced and have been met with a stone door as to doing so , now my phone is completely dead and i'm looking at spending extra money to get another phone when the product was clearly a faulty hand set and when trying to get help in dealing with it nobody could help let alone customer service or even the store branch where it was purchased , now i have no phone and very little money to do this and should i do so it will take awy from my family holiday season ...

Thank You , Sincerely Andrea C. Reynolds

Just wanted to let you know an issue that was going on for 3 month with your company and about your employees who not helped me resolve an issue with. Every time I call and they listen to my problems and promised me everything will be done and no calls backs from each of the previous people who promised to help me and call me back the next day,ather from the mangers and supervises.
I had to windup calling back myself each time with hours of holding on and never getting my situation resolved.
. I spent a total of approx. 100 hours on the telephone in 3 month with promises that were not kept... People always call to complain about service but I must write to tell you that I’m went to the hospital twice because the way of AT&T doesn’t care about the customers
. If you would like to contact me with regard to this whole experience please feel free to contact me. at 848-565-5527
Sincerely,
848-565-5527

For being a telecommunicatikons company, AT&T has one of the worst customer service departments I have ever dealt with. First one must hold on the phone for a good 20 minutes before reaching someone to speak with, then it is usually the wrong person or someone who lacks any sensible knowledge of the guestion being asked. When a person finally reaches the right department it takes a good hour to get any order changed. I recently attempted to upgrade my cell phone service. In ther process I discoverred that after being a customer of A T & T Uverse and Wireless Phones, the
wireless phone department showed me living somewhere in Shaumburg and the next time I called I was living In Independence Ohio. I life in Lisle, Illinois. The first time it took over an hour to do the necessary paper work to upgrade my phones to the I phones. Upon completion, I was told I would receive the phones the fallowing day, One week later after I did not receive the phones I phoned again and again waited endlessly to get throujh. When I finally recached the correct person I was told that I was supposed to go to my e-mail to accept the terms. No one told me that on my first call and I don't look at my e-mails regularly. After we finally get that straigtened out I asked the individual how I could make a complaint about the service. She told me I had to go to an AT &T store in Independence, OHio to file the complaint. I told here that made no sense because I lived in Lisle Illinois. She checked your records and they showed I lived in Ohio, I again worked with her to get everything corrected. I then went to an AT & T store to file a complaint and they had no idea what they were supposed to do. They callled AT & T customer service only to get the same run around for about an hour with nothing to show for it. I then fround this on line.

IF AT&T DOES NOT GET YOUR TELECPHONE COMMUNICATION DEPARTMENTS IN ORDER YOU ARE GOING TO LOOSE MANY CUSTOMERS. I ALREADY KNOW OF AT LEAST TWO THAT HAVE LEFT AT&T AND I AM VERY MUCH ON THE VERGE OF DOING THE SAME.

It's about AT&T--of course...the company with THE worst "customer service" in the world. I just spent two hours on the phone with two different techs (escalated up to a level 2), trying to solve a problem with not getting email from a business client that I've routinely received email from--four emails I was expecting didn't even make it to the AT&T server, and I'd already investigated with the client to be sure the problem wasn't on their end. First, AT&T tried to tell me it was my fault: rule #1 in their training manual must say "always try to blame the customer" because I was using the wrong version of Outlook.

Then they wanted to take remote control of my computer to troubleshoot--I refused, not only because the problem isn't on my computer, it's on their server, but also because I don't want them to screw anything up on my computer, which they almost always do. Then I asked for a level 2 tech, who tried the same routine. I then asked if she could check the sender's email address to see if AT&T had somehow blocked it. She said no, that AT&T couldn't block sender addresses....and backed off that claim when I asked how AT&T blocked spam-sender addresses (which they do, but not well at all, witness the 100+ daily spams I'm getting this week).

The coup de grace was when I had to tell HER that sbcglobal.net runs on the Yahoo platform....and this is a tech, let alone a level 2 tech??? I'm now going to drop my last account with AT&T...they don't care a whit about their customers, and never have. Thank God it looks as if their T-Mobile acquisition isn't going to go through, AND that it will cost them a bundle to get out of it....which of course they will pass along to anyone stupid enough to continue to use their "services."

I have uverse put in for all services on 08/03/2012 during the first month my services would go off for periods of time when it rained or got cloudy on Sept 042012 I called as the service in my kitchen tv thats houses one of the wireless receivers did not work After time on the phone to see if we could get it fixed it could not be fixed and they had to send a tech out on 09/04/12 when he came we were told that we had the wrong modem and we were loosing signal He replaced the modem and then went into our downstairs family room and pulled on the wires that were placed for a box on initial installation he then could not get the TV to go on and finally gave up and gave us a wireless receiver. Know I am getting charged for the repair and a $110.00 charge for a computer outlet that was there on installation and a 99.00 repair I should not have to pay for these acct chages as apparently the u verse was not set up right on installation I want these charges removed phone number 773-774-6752 I spoke to a supervior and then a manager who told me the repair charge can be removed but the outler charge has to remain . Waht kind of business is this I am wondering if I should have stayed with comcast I do not see a new outlet by my computer that was put in

I ordered it online and they never check with me the shipping addrres so they send the phone to wrong addrrs wich i dont even kno how they got the addrrs, so i waited pr 3 weeks and cAlled them and found out abt it
So they said we will open a investigation case and we are ordering new phone now wich u will receiece in 10 days
After 10 days i called them and they didnt send the phone cuz they need to find the first one that they sent to wrong addrs etc and they said they cant do nothing for me until they find the phone untill tjey locate the fkg phone
I have bussinnes acount and my phone isnt work it has pass 1 month and no phone
Im with att for 3 years and when i need them they say
Sorry nothing we cant do and i paid for the phone allready anf they cant credit it back
They made mistake now im paying for
They said : you can buy new phone for the hole price woch is 700 but i allready paid for one phone etc
So now im here with phone that doesnt work
I hate att
Paulo
Millena inc

On 11/13/2012 I needed services to swoop phones because of shattered glass at location, AT&T 3329 Oak Lawn Ave., Dallas,TX. I was unable to get the proper assistance and was told to take the phone to an Apple Store. After arriving at the Apple Store I mentioned I had phone insurance from AT&T. I was directed to the 2nd AT&T Store at 1030 North Park Center, Dallas, T 75225. I was given a card to contact AT&T support to issue me a new phone.

On 11/14/2012, I received the 4G phone, however had problems making connections. On 11/15/2012, I returned to the Oak Lawn store to get the 4G phone set-up. I was told I had an hour wait and the store representative (Jeff) made contact from the store phone to the call center to assist me. The person from the call center stated I needed assistance from someone else because it would take longer to get me set-up on my cell after communicating for at least 15 minutes or longer.

I was switched to another gentlemen that was surprised how I was treated in the store, and on the store phone. We were on the phone for at least 45 minutes and I was passed to an Apple advisor by the name of Jerry Pensleywho took my email address and mentioned to contact him when I got home. In the meanwhile, I had requested for a store manager three (3) times and was never assisted. The associate Jeff who made little contact and assistance was extremely rude and kurt. Jeff mentioned if a representative could not help then a manager would intervene. Jeff was the representative and his assistance was extremely poor and a manger was never called. I was on the AT&T store phone for at least an hour while other calls were coming in on AT&T phone service trying to get my phone activated. As I left the store Jeff mentioned did I need any assistance, and was I taken care of.

My answer was "No". Jeff, personality was very nasty and anyone who cannot conduct themselve in an orderly fashion dealing with the public give the establishment AT&T an unreliable name. I have never experienced a problem with AT&T from the many years I have had service. I will not recommend AT&T to anyone and may consider changing services.

Look to hear from you soon.

I would call and talk to AT&T about this but I was but on hold forever and could never get through. Two weeks ago I had U-Verse internet and cable installed in my apartment. The man who installed the equipment was friendly and very helpful but the way the he set everything up was a disaster. The wires were all tangled together. Every time I try and disconnect a wire everything falls off the shelf because he just left everything in tangles and in a cluster. I would expect him to fully do his job and leave the place looking better than he found it because I had the wires before neat and clean. But what really angered me was the fact that he set all the equipment on TOP of my new BLU-RAY player. And for some reason it is not working. I would think someone who works with electronics would know better than to put that much weight on top of the Blu-Ray player. I am not the person to complain but I am very irritated with such poor judgment he displaced.

Hello My name is Randy Gray Accounts # 504 393-0832 475 and 504 361-4601 476 My complaint is about a few things. I have been with AT&T for over 15 years. My business was @ 1801 Hancock street Gretna Louisiana 70053 . Well after I been there over5 years, I had to move to 2431 Hudson place NO 70131. I ask back then that can I have the same number 504 361-4601 moved to that location due to advertisement and everything I built around that number. AT&T replied there is no way . you have to have the number 393-0832 . They also offered me that on getting that line they can forward the 361-4601 at no extra cost as log as I stay with AT&T. Well that has been fine since last year when yawl have been making all kinds of changes.

Change 1) Yawl turned that forward line with out my knowing into a contract that will cost me 60.00 per month more . I didn't ask for it nor did I was offered a lower price when they made the changes nor did I know I was accumulating a bill 466.88. to get disconnected.But The answering guy said that I haven't paid since the month of March.

Change 2) If my phone gets disconnected due to payment . Not only you disconnect ,Your advertisement turns my business Number to other business in the area, as a recording. That is Not right I lost a lot of business over that, on the 504 361-4601 as we speak, while I disputing the charges. ( Please call and here what am talking about)

Change 3) the internet service has change also where that is coming from another company out of AT&T called Uverse . That is so crazy. When you call to speak with a manager they never get on the phone . My main concern is please get my old business number 504 361-4601 to tie back into the 393-0832 and if not please stop referring my business number to other business. I beg you please stop. I'm a small company and I will be force to get a lawyer if it hurts me more than what its doing. Please contact me back your feedback, of what can you do for me to keep me moving forward . First thing Waive that 466.86 and combine both of them numbers to 393-0832 please work with me here. I Never seen AT&T go this for to the left before. Thanks for your time .

Sincerely

Randy Gray

I haven't had service with AT&T since 2010 yet today I received a bill from them. I spoke to six different people and finally hung up after being put on hold again. I have enough bills without getting one from a company that I no longer do business with. Unreal !

Hello,

I get over charged on my cell phone bill since I signed contract with att for my wireless phones. Im not going over the limit on my plan but I get over charges for $50 more on my bills. I have contact them every time i get my bill so they can adjusted the correct amount. I'm frustrated with their service specially with their hold time it is insane you wait 30 minutes on the line and someone answers the phone and transfers you to a different person and it continues until it is like an hour or so being on the line. finally you get to the right person and he or she says that the bill amount is correct and then I tell them it is not and they find it that it is actually incorrect and they apologize every time. I never seen a serve like this before. I would be glad to cancel my services when my contract is over. with att.

It's a shame i have been a loyal customer with AT&T for 4 years last year i found myself on disability as of 11/12/12 it is now 1/5/13 and i still have not received any money from disability i haven't been able to pay my rent or my Car note yet i get more courtesy from my land lord and an auto loan company than i do from AT&T i am currently one month behind on my cell phone bill and my service has been suspended i explained to the billing department that i will be able to pay my bill next week because i go back to work tomorrow but they say there is nothing they can do for me i have a lot of catching up to do on my bills if my phone is off for a week i will not pay for it that's something i can not afford right now i would be a shame for AT&T to lose a customer for 80 dollars! What kind of business does that?

Feb 2012 I placed an order for dsl and for home phone service. I had told them when i placed order for dsl that I had no phone line and no jacks in my home. They assured me that all i had to do is plug into wall, I thought hey new things ok, yet had no internet service, I put in trouble ticket someone was here next day to connect phone line outside to box. They never buried line, said oops would come here mark it out and they would return to bury line. Internet was up the night the tech came out.

However My phone service isnt. Even after deposit of 100 has cleared. I called customer service, put trouble ticket in,said they gave me said they would sent someone out, it should have been on on the 7th of March.Yet they couldnt get nobody for another until 13th someone was to come out and fix the issue so I have service. Meanwhile called a few times just so they can "test line". I tried the number they gave me and someone answered, so i called At&t to confirm that that was my number on March 11th gave them my social my passcode, confirmed my address. they tried to call number, said when tech came out they would make sure nobody swiped line from my yard since it is still laying there 3 weeks later. Talked to customer service 10 times.

Yesterday on the 13th At&T repair guy called me said he was at my house, ha they gave him some 192 red bud pass or some address not mine mine is 8650 forsythia ln orient ohio. He did show up after gave him correct address, yet order was obviously so jacked in the system that he said I would have to sort it out with at&t, so after dealing with automated service which is bs in itself its a phone company there should be enough lines to speak to someone directly. And who speaks good clean english, it is the USA and being transferred to so many people who claim to be supervisors, and then some guy told me I had no order for service! I am really pissed off, over 2 weeks Ive been waiting for phone service I was told by the 11th person today on 3-14 by a customer advocate she was only told I wanted a premier package what? and she said my number was BS.

This should be simple I have dsl, they ran my jack, they ran line all youd think theyd have to do is send signal and turn on the damn phone. And get my name and address right. OH and come back and bury the phone line so its not out in the yard waiting for some kid to try and shock themself or something. My God I have litterally spoken to and dealt with at least 11 different people, yet nobody is helping and are not understanding, the whole picture I have to explain everytime. Give me a number that is mine associated with my name and address. You ran my credit for it and ran my deposit that cleared. Which I better get back, for all the hassles with morons I have dealt with. Ill tell ya, Customer servie goal is to do things right for 1st time this should never had happened. I would love to resolve this because I need phone service

AT&T is putting in cable lines on the highway easement and on my property. Property address: 3070 State Route, Hwy 121 North, Murray, Ky 42071. I was told last week by ATT Engineer, Shelby Allen, that the project in my front yard was complete and that this week they would be back out to seed and straw the open ground in my front yard. The workers did return this week, but not to seed and straw, but to make larger opening on the property - thus the yard looks much worse - not improved.
I began discussion with ATT Engineer, Neil Lindsey - then he went on vacation, then I talked with Shelby Allen, Engineer - now he is on vacation. I have left about 3 messages for Mr. Lindsey to return a call. He will not answer his phone and will not return messages left requesting a returned call.
Last Saturday, I drove Hwy. 121 N. from Murray to Mayfield. The damage to my property is far worse than any other property, with the exception of one Church Cemetery. Please send me the name and contact information of the person I can talk or email. My cell: 901-826-4971. Kathleen Fisher

On September 14, 2012, I applied online for ATT wireless and paid for 2 iphone 4s. The original package was lost by the Coppell, Texas post office, which I in turn filed a complaint with the Post Office General (and I have a copy). I then called ATT and they sent out replacement phones, but forgot my trailor number, #90, which I have said in every single conversation with them when verifying my address, and since they didnt have my accurate address, fed ex could not deliver it and I had to have it shipped back to att. I called again today (10/05/12) and got the run around for the most part, but instead of adding the #90 to my account and re shipping my phones, which service has started on already, they send me to another place which has to call me back in 24 to 48 hours. All I want is my phones! I do not wish to change my address, only for them to put my trailor number on it and reship them! I did not appreciate getting sent from department to department. No one wanted to help me get this settled, they keep passing the buck. And why schedule call backs if they are not going to do it? NOT HAPPY WITH ATT RIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After a very long period of absolute dissatisfact with AT&T, I decided to drop the wireless service. This was back on Sept. 17. I received an incredible bill of 243.70. So I called and was told this was because of my early termination. My phone service was upgraded because I had to get new phones because the store here could not, nor did they try, to fix them. I thought that my contract on both phones had expired. I did not realize, nor was I told, that by getting the new phones I had authmatically upgtraded. I am so furious with AT&T. They will very soon lose my U verse business. The last few times I visited the store, I was treated rudely for the most part and with total indifference. My feeling was they felt that being a big business like AT&T they can do without my business. I switches services and paid what I thought was my last bill. They I get this. I know no one with ATT give a crap about what I feel or how badly I have been treated. I will spend the rest of my days on earth trying to convince everyone I know not to do business with ATT. I'm not just an old man I am a very angry one.

On Monday, January 2, 2012, the battery in the UPS of my AT&T UVerse unit failed, causing my TV, internet, and home phone to go out. We called customer service, who told us that a new battery would be delivered by 5:00 P.M. on Wednesday, January 4. When no battery arrived, we called customer service again on January 5. They told us that, du to "High Demand," they could not deliver a battery, replacement unit or otherwise get us ANY service until January 24 or after.

My wife spent over an hour on the phone with AT&T UVerse customer service (apparently in India), even speaking to a supervisor, but all they could tell us was that they were "sorry." We have cancelled AT&T and gone back to Charter Cable, which is actually $20 per month cheaper and has twice the Internet speed. I'm looking into moving my six mobile phone numbers from AT&T, as their mobile service has been lacking as well. I hope they figure out their customer service issues quickly or AT&T will lose thousands of customers quickly!

I ordered my service over the phone (DSL Only)...That was a month ago...I still do not have DSL....
I have called for Help..Several times! Not one person has been able to help me...
Plus everybody asks me for an account number which I do not have...!
They can not find my account or Help me!... I tried the Chat and spoke to Vernon..
which promised... to have someone call me at 5PM Yesterday 08.28.2013 and make sure we take
care of this situation...He said he already reported it to his Senior Tech..That did not do me any good..!!
I have not Heard from anyone...Really..They have so much business they don't care about New Customers..?

I was having problems with my samsung galaxy III applications not working. I have only had my phone one month or less and these problems were reoccurant. Therefore, I called the problem in to customer care warrant department. The representative informed me that they will send a replacement phone and I should send my phone in within 10 days after recieving the replacement with NO damages. I mailed my phone with no damages. Days later att&t mailed back my phone and the screen was craked. I called the next day to at&t and spoke with Lashay Antione and she stated that there was nothing that they could do about it and that I would be charged for the phone. I explained that the phone was not craked when I sent it off. She was telling me that the box was not damaged or any signs of entry so It was my fault and I had to pay the full price. Afterwards she stated that I could pay $199.99 for the phone. i wanted to speak with a supervisor and he, Odanu Brown 0B249B, stated the same thing. In closing, I know that I sent the phone in and it was not craked or damaged therefore, I am requesting for some other alternatives to settle this problem.

For a number of years I lived at 2818 Eaglerock Circle, Missouri City, Texas 77489. At this residence I had telephone, internet and e-mail services through ATT. Through this arrangement, I established an e-mail (adacooper@sbcglobal.net).
In October 2008, I moved to a new residence: 3815 Pleasant Valley Drive, Missouri City, Texas 77459. I was pleased that I did not have to change my phone number and could get ATT internet, e-mail, and U-Verse services at my new location. I specifically requested the same service that I currently had with the addition of UVerse. On the phone, a friendly and seemingly well-informed ATT representative assured me that she could set up the move for me.
My disillusionment with ATT was apparent, when in September 2012, I neglected to pay the phone bill. I was horrified when my e-mail was terminated. I use this e-mail address in my work to maintain contacts with associates. When I called to request reinstallment of the service and to pay the bill, I was asked if my internet service was currently available. When I responded that I could still go online, I found out that I had been paying twice for the same internet service. Although I had been paying the phone bill and U-VERSE separately, I never thought that a company that I trusted would charge me twice for the same service.
I am putting this in writing because I find it almost impossible to speak to a person via telephone. My unfortunate incident in September cost me a days work as I stayed at home, talking to at least ten different departments and individuals. I am having extreme difficulty in finding an address or phone number where I can voice this concern. The result, I had to pay the phone bill twice. Once with the online service that I usually pay with, and again over the phone with the ATT representative. I was told that this was the only way I could get e-mail reinstated.
I am really shocked that this has happened to me. You may attribute it to stupidity on my part, but I attribute it to a ATT representative that failed to provide me with the services that I requested.
I would hate to leave ATT. I have been a loyal customer for years. My question is what can be done to rectify this situation. If nothing is done, I will have no other choice but to leave ATT and find a company that will not charge me twice for the same service.
I know that it is difficult for Managers, executives, directors to provide solutions to every person's problems, but I think this is one that demands someone's attention.
I hope to hear from someone soon!

ON 8/16/2013, around 7:30 PM, we received a call from Windows Tech Mgt. Dept. that stated our computed was filled with many viruses and was about to crash. We believe that the caller was engaging in fraud and did not represent Windows. They gave a phone number of 212-351-5409. We believe they are cold call marketers who are using the name Windows to sell they products. When I asked questions, they became nasty and used profanity to "abuse me".

I am curious how to get the modem rebate for AT&T uverse service, as this was the primary reason I signed up for the bundle plan. Included in the package was a tv box top, a high speed modem, and all the cables included to hook things up. Once the tech came out to my house, that was the last I heard of them.

Setting up uverse internet was smooth and easy, but when it comes to the financial part of it I have to say that I'm less than pleased. I'm counting on the rebate included in the purchase price to offset the costs, and AT&T customer service has been very difficult to get in touch with!

I have called their customer service line but it's only available during normal business hours, which is hard for me to get away from work to do so. They have to understand the problems of working men and women right?

Unfortunately where I live that aren't that many choices of internet providers so I am pretty much stuck with AT&T regardless of how I feel about them. Until my area gets Verizon FIOS or Comcast I'm screwed here...

I added a line to my phone in Colorado Springs, CO a couple months back. The really nice guy who was eager for his 2 bucks of commission told me that my bill would be "about" $120.00 a month, written by him right on my contract. My past 3 bills have been outrageous. I went from 120 to $311.00. I was told their is nothing they could do, despite being a paying customer for years, dozens on phone calls and my time, and having been lied to, I am expected to pay over double what I was told in writing? AT&T has not been fair to me, I have two lines and don't expect me to fairly pay up. I work in Las Vegas with a crew of 150 engineers who use blackberries from AT&T. I will personally see that that changes. Thanks for your time and taking up my time once again. I don't want your freebies, your headache, I wanted it resolved but Verizon can most definitely manage. If only I could attach a picture of $311.00 to leave ya..

I'm being billed for past due bill of $71.42 that has been paid before due...I've talked to teo representative who assureed me the bill would be corrected. The bill was paid from the huntington bank account so there are records of proof that it has been paid. But At&T keeps showing a past due amount.
This has been going on for a month now, I refuse to pay extra!
Thank you,
Marilyn Howell

I have been trying to activate a new cell phone since 11/3/12. Its no 11/6/12. Opened up a family plan to add my husband. Purchased a new phone and have had nothing but problems. It didn't go easy from the beginning just to order a phone and open up the family plan. Maybe that should have been the 1st clus.
My husband now as had no business phone for 4 days and unable to do business. He is a General Contractor and is unable to do business for 2 days. I am getting no where with anyone. I am on the phone for hours and all they do is transfer me to another person they claim is a Manager. Obviously all the have are Managers, all Chiefs and no Indians. Sounds like our government. No one is working to fix the problem. I am again waiting for someone to call,. The last and maybe the 8th manager I spoke to last night did give me his direct line to call him this morning. I left a voice mail for him to call almost 45 minutes ago. Still no call back. I am contacting another company and will be moving everything from AT&T.

AT&T, your customer service sucked! I was on the phone with your Customer Representatives (transfer again again again and again....) for three hours, no one could solve our problem... we ordered the service early Sep and for some reason the modem got lot / According to UPS, they said they dropped in the front door but WE NEVER GOT IT. We were just requesting you to send us another one, but you wanna charge us another 150 dollars.... THIS CONVERSATION TOOK US THREE HOURS!!

It is not our responsible for the lost Modem!!!!!!!!!!!! so to the end, we wanna cancel the service (never have had use the service), and you wanna charge us the fine for 150 dollars!! What the rip-off...seriously..this is how you big company do business? we are definitely report this to the Better Business Bureau of Chicagon, IL! For such a big crop, this service is not acceptable!

KI use AOL and at least 5 times per day an AT&T Ad cascadees across the page I am working on and interrupts my work. I must stop what I am doing and individually close out each AT&T page. This is infuriating and these ads make me hate AT&T with a white hot HATE! I am so annoyed by these ads I am considering finding another provider to replace all of my AT&T services. I currently use Uverse for my internet service, AT&T for my wireless service and Uverse for my home phone. I pay well over $200 per month for these services. But I am FURIOUS that your company has chosen to advertise in such a negative way.

If you do not stop this advertising I will cancel all AT&T services and I will encourage my friends to do the same.

Had u-verse (internet and phone acct 125789596) installed 3/29/13 at 11am. Needed to install new wiring, apprx 700 feet, was told they will bury wire in 1 - 2 days. I was givin intaller and his mgrs telephone number in case of problems. On Saturday called and left msg for installer about noise/static on phone line. Didn't want to bury wires if wire is a problem. No call back over weekend. Recalled on Monday 4 times no call back, called mgr 3 times and no call back until 3:30pm that day. He said installer on vacation and he was in meetings. Their voice mail had no indication of vacation or being in meetings.

Also their voice mail did not have a greeting as to whose phone I was calling. When mgr called he said wire wouyld not be buried for 1 to 2 weeks, I was told from installer a couple of days. Mgr said not ATT problem because they conract the service. Never told this, wire laid on grass area and over driveway. Can not cut grass. At 4:30pm mgr called back and asked my address so he could call conractor to get wire on the list to get installed. Installer never called conractor. Don't you have my street address on file from my acct number. Asked to have the mgrs mgr speak to me, could not, asked for the mgr to call me. This never happened, no call back and this is Wednesday.

On Tuesday 4/2 morning called u-verse service and asked rep for a mgr to discuss my complaint, none available, asked for my phone number and mgr will call back, as of 1pm Wednesday no call. And this is customer service. I have other issues with your customer service. I'm trasferred to another dept I have to go through your voice response system. I have asked a number of people the name, address, e-mail of the VP/Director of customer service so I can write my complaint, no one could give me that info its not ATT poicy to give that info. I called many ATT numers and finally found someone who told me can't give you thatat name/number but if you go on ATT.COM and access Contact Us theire is a complaint e-mail address. While your rep was on line I tried to access what she said to do, it was not their. 

I have never had a worse experience with you. I ordered a cell phone last week. Ten days later I am getting a refund that I do not want because of the incompetence of some of your workers. I sent in a complain to you 36 hours ago and haven't even received a response from you yet. The order number is 90410555480164. The order was sent to the wrong address, returned to you, lost in your wait house from Mpnday until Thursday, a refund that was nt supposed to happen has been given. Now I have to redo the entire order again when my refund comes back (whenever that may be.) on top of all this, I had to order a phone that I do not want because the worker told me what I wanted was not available, but it is!!! Why isn't there a specialist calling me on the phone to keep a customer of 14 years happy? All I want is my phone. I can work with all of the other problems that have been presented. Is someone at least going to email me back?

the reason iam complaining about the LTE data plan because here in Laredo Tx , they sell us the 3gb LTE data plan but here in Laredo tx the LTE doesnt work , you have to travel 150 to SanAntonio Tx for the LTE to work and its very fast but only when you to san antoinio and thats like ones or twice a year how come AT&T can sell over a service that they are not Prividing.

ATT sent me a letter that 2g support would basically end within 2months and that I should bring in my 2g basic phone for a free, no contract impact swap to one of 4 basic 3g phones. As I have an extra line for my wife and she has a 2g phone, I brought both in to exchange. I was told they would only change mine and to change 2nd line basic phone I would need to pay an upgrade fee and sign a new 2 year contract. We have not had a contract for at least 10 years and keep going on same terms as expired contract.

A note...though we have 550 combined monthly minutes, we barely use less than 40 per month and I have always paid online the day bill is available, so ATT has been making a bundle on us for extremely low use at $55 a month for only voice use. I explained that swapping one phone and not 2nd one would leave 2nd line disabled, but they did not care. They will not swap the 2nd line basic phone unless I pay and sign 2 year agreement! I am now looking at finally going to Verizon on 65+ plan and company discount making monthly fee for 2 lines $52.50 plus taxes for 450 minutes...plenty or us.

ATT is trying to shaft us by allowing only 1 phone swap to 3g, making 2nd line our problem. Something is wrong in this methodology of stopping phone supprt and providing no new phone..especially with the HUGE profit they have and still make from us for such minmal phone use!

WHen I purchased my new Iphone I was told that it could now FACETIME over cellular. Since I have had an unlimited data plan for me and my wife's phones since 2003, I was told by Apple this was ideal. After my PHONE told me to contact AT&T to activate FACETIME over cellular, the bait and switch began. AT&T insisted I had to drop my unlimited plan and go to a new "Shared Data" that would drop me to 2GB of data for BOTH phones. THe cost would be the same until I went over my data limit....then the price gouging would begin. Really? A customer with AT&T Cellular since 1996 and yet again no regard for loyalty by those who I've helped keep in business. PLEASE find some sanity and make a grandfather to this new plan.

I depend on my phone for my work. My office is in my phone. I'm paying insurance with AT&T and got a replacement iphone 4S, damaged. so I had to re-send it again, which means 5-7 days without phone for the second time. I didn't know that after paying for insurance what you get is a refurbish phone and not a new one. The insurance co. even told me that if I get the replacement and is damaged again, I will have to keep re-sending it as much as needed. So what is the use of paying for insurance if you don not have guaranteed of geting a reliable phone?
I think AT&T should inform the client that the insurance they offer is not a reliable one because the company dosen't sends new iphones as replacements. I' m very dissapointed with AT&T because I have been a responsible client for so many years, and I chose AT&T because I travel a lot as a missionary and the coverage is one of the best. I bought an iphone, because I need a reliable phone, as I need a reliable company as is supposed to be AT&T. Please make sure I get a new iphone, that I can rely on, as soon as possible. I'm willing to get the iphone 5 but I have to wait until May 2013 because of my contract. PLEASE, help me with this matter. Thank you, Lyssette Ruiz. ( The main account is under Yarley Nino)

Recently decided to upgrade our service w/AT&T as our phones stopped working anyway so since they were giving the iphone 4 for .99 cents we decided to upgrade our service. What could posibly go wrong? Everything. Since the moment we walked into one of their stores, for a simple upgrade the first trip took over 2 1/2 hrs. They were having some kind of computer glitch. We walked out of the store after 2 1/2 hours w/out the phones but w/an upgraded contract or so we thought. We were told the phones would come in the mail in a week as they had run out. A week later what did we get we get a bill for the total due for the new upgraded service. A new bill? but we hadn't even gotten the phones yet nor had the account activated yet. We were told we would need the phones in order to do activation. After we received the phones, which was a few days after the bill had arrived, we went back to the store and this time we had the undesired privilage of waiting 3 hours as one of the lines was activated however my husbands line had a problem and so after 3 hours at this store we walked out, with one line working and w/a promise from some tech that they would call us back w/in one hour after they got problem fixed. The did indeed call to tell us they could not find the problem and they would call us the next day. Since my husband would not be home he asked them to speak to me the next day. NO CALL ever came so I contacted AT&T and spoke to one Rep and explained the whole story and as nice as she was she could not fix whatever problem was w/the phone line so she transfered me somewhere else and I had to retell the whole story once again to another Rep and she put me on hold and got her manager involved and 1 1/2 hours later no resolution, I told the Rep to call me back w/whatever info she found regarding the problem. She called back and left me a message saying that they could not get to the bottom of the problem and so that they were going to have to file case to get line restored so that another department could take a look and resolve the problem. Here is the kicker she said it would take ONE WEEK to get an answer. WHAT? to get a line reactivated. Called back looking for Linda but the girl that answered said there were tons of Reps and she didn'tknow who linda was. Asked for a supervisor as one week to get a line reactivated was unacceptable to us so i got a Rusty Anderson on the line. After explaining now the problem to Rusty he said there was a case already filed and they couldn't do anything else, he also said he needed to speak w/the owner of the account my husband. ??????? I just spoke to how many of your Reps that did not ask to speak to the owner of the account and after all this time on the phone, NOW you ask to speak to the owner of the account. That account bythe way up to a week ago was in my name but per the suggestion of one the Reps in order for us to get a corporate discount, transfered ownership of the accounts to my husband. I got my husband on my cell and asked Rusty if he could hear my husband to which he said yes but he wanted my husband to call directly to them. WHY if he could hear my husband why cant he just continue helping us? I tell you why because the girl I spoke to before Rusty said if I hung up and call back I would get a completly different person. Not acceptable at all. This Rusty was just trying to pass the buck as they say and hope someone else would get us and deal w/the problem instead of him. Rusty Anderson proceeded to tell me they had done all they were going to do and if I wasnt happy I could just take the phones and drop them off at the store we got them at. After like 3 weeks of trying to do a simple upgrade we are going to Verizon. They are offering the iphone 4 for FREE and for aproxametly the same price. Very unhappy w/the outcome of this problem as we have been w/AT&T for years and years before they were called AT&T .

I transferred my 3 yr AT&T DSL to a new address and was promised to get one year promotional service @$19/month. Since April I have been calling the AT&T billing office that the cahrge of 35.84 is wrong and every tinme they assured me that it will be fixed. It has never occured and it appears nobody knows what they are doing. They will act like robots, your name your last 4 digit SS canyou offer you infor on promotion the bill will be fixed in 3 cycles. When you call nobody knows waht is going last call today they transferred me to the rewards section. Frustrating and what an inefficent company Still struggling to fix my meal further more they are charging 5-6 dollar to the bill because of late fee. I am amd and frustrated with AT&T!

I signed up for an ATT UVERSE 200 / High speed internet bundle advertised at $90.00 per month with free HBO and Cinemax for 3 months. After 3 months ATT has billed me for a total of $497.99. They also started charging for HBO and Cinemax 2 months before the free promotional period was over. They also lied about the expiration of the free promo period on their Billing website, claiming the expiration was one month after the actual expiration.

Looking to join a class action lawsuit against these ridiculous billing practices.

I set up service with ATT bundle department for Internet and TV. Yet 2 months later I still am fighting over incorrect billing, wrong services, mislead and lied to by sales agent, wasted over 40 hours of my personal life trying to correct your companies idiot errors. I will be filing a complaint with everyone possible over this and will not refer your services to anyone and will now be looking for another company to switch my tv, and internet and will also be looking to go to Verizon after almost 18 years with your company. I don't believe the customer is always right, but I know my initial conversation was recorded. I have spoke to over 20 different people and still not corrected to my original agreement. I will see you in court if you think I will pay what I did not agree to. I do not want to speak to another person in a foreign country either! I was promised a bill $69 a month bill for Internet, and direct tv with 3 receivers, one being HD DVR all free for 12 months. All on ONE BILL through ATT! I suggest you fix this and compensate me for the worst service and lost time with children, husband and life, and for my minutes being wasted on my cell phone.
Sincerely disgusted soon to be ex-customer
Tracy McGregor

In Jan 2012 you promised to credit us (William Kaupas 214-383-0410 9900 Derwent Plano TX 75025) approx $290 on our bill....for 11 months you have called off and on claiming to turn our phone off for non payment. We have always paid the balance of our phone each month, less this balance. Check the records.

We have spend hours on hours on the phone with your people, a number of times...each time we are promised it will resolved...and each tell you have lied to us. Now, I try to call and the telephone will not work because of the unpaid balance. This must be resolved...it has been going on for 11 months.....and you are hurting my credit.

If we cannot get this resolved my next email/letter will be letter to the FCC.

William Kaupas, 9900 Derwent Dr. Plano, Texas 75025 214-383-0410

I am at my wits end. My life has been hell since falling prey to AT&T false and fraudulent promises...that is until you sign on the dotted line. I was told there was excellent coverage in my area so I switched carriers. Huge MISTAKE. I have now had 3 different microcells and all 5 of our phones freeze up after a 2 min. conversation.

What is worse is because the freeze up the call is not dropped the minutes keep adding up and you cannot end the calls. Sometimes the only way to end a call is to remove the battery allow phone to cool down ( all 5 phones different operating systems Android and windows and different manufacturers) and restart. When the phone freezes up it shows full signal strength and that it is connected to the microcell.

At first it was just voice , but now we are having as many issues with data and text. I have been on the phone with AT&T over 100 times only to be continually told "based on your minutes we show that you are using your phone successfully" No idiots based on the fact that we can not hang up our phones when the other end goes dead, it continues to rack up minutes. I have gone from using less then 600 min shared for 5 family phones to over 1500 before the end of the billing period.

I have told them to look at the actual numbers called and they will see a continued pattern of recall to the same number over and over again. And then finally they will see that a land based phone has to be used to contact a family member on the plan. So now I have 5 phones that dont work, I have had to have a land based phone installed which now goes against our minutes as it is no longer cell to cell! Its a nighmare. The only thing I have continually told them is that whenever we have a visitor to our house with a IPhone they never experience the nightmare we have.

I have asked AT&T to send us a refurbished IPHONE and lets see what happens but they refuse. They now say we cant guarantee service in your area, even though we were told it was excellent and based on their own web site our address shows good coverage. I have talked to the managers, manager manager and so on and so on only to be spit out the same lies and deceit.

I have also been told that I am the only person on the earth that is having this issue even thought there are countless other horror stories on the internet of the same issue with AT&T and specifically Samsung phones having this issue. My only recourse at this point is to file a Notice of Dispute and take them to Arbitration. I will be seeking relief for the costs of all phones, mental anguish, loss of business and withdrawal from the contract.

Never ever again will I sign a contract with a mobile carrier. They lie and will tell you anything to get your signature on their contract. Shame on you AT&T and shame on your customer service, tech support and Presidents office ( which is just a hyped up name for some idiot behind a desk who spits out a written response.)