Contact Baskin-Robbins Corporate

No stars...... the location in Redford Mi is thee worst and needs to be shut down ASAP... I’ve lived here for 40 years and the last 2 years this location is poorly ran they never I mean never have anything never no bananas hell there is a grocery store right across the street go get some... then never any ice cream and the one they do have they say it takes an hour to unthreatening never any toppings I kick myself in the ass because I keep setting myself up knowing it’s a lost. Just close it they serve us no purpose. The employees are actually nice but management / owners need to go back to training. I ran a store was was very successful on being IN STOCK

for the past 5 years we have been going to location #362167 without any problems and ordering the same products -- 2 single scoops and a choc. shake with choc ice cream. On this visit we noticed that the flavor was different and tasted funny as did other customer in the location. Two other customers asked for a refund, while we listened we found out that the location was sold and there are new owners. I seems that they have changed something to the flavor of the ice cream. The chocolate did not taste like it should.

What is different ??

This is about the slow change in German chocolate cake flavor. I’ve loved it for decades. I waited every year for it. First, less coconut. Now hardly any nuts in it. I tried batches from three different locations. You have lowered the quality. I’m horribly saddened and won’t be looking forward to this again.
Janet

Went to the Baskin Robbins at Champions Gate Davenport FL, waited for one of the three employees to greets us for 10 minutes with no one at the drive through. Out of the 3 employees no one said anything and when one of them decided to ask for our order they had no bananas, Pralines, or strawberry topping. Extremely poor service and by the way many ice cream containers have ice in them. Seems like they put water in those buckets or the ice cream is old. I wish I had something nice to say, but don’t. I live in Champions Gate and if anyone ask will not recommend you guys.

This evening, my husband and I ordered from Baskin-Robbins. My husband, a vanilla shake and me, a banana split. We ordered through door dash and when it was delivered, the banana split was only covered by a napkin! My husband asked the door dash delivery man about it and he said “the girl at Baskin-Robbins said they had no lids.” Of course we threw both in the garbage and this transaction cost $22.00! My husband and I immediately went to Baskin-Robbins since no one answered the phone there. In fact, it was 8:41p; 8:42p; 8:43p, 8:45p, and it only went to a voice mail. When we went into the store, my husband inquired about the delivery and why no lids were given to the delivery person. The young man told my husband that the delivery man did not ask for a lid. A young girl was also working and she didn’t say a word. My husband called the door dash man and asked him to meet us at BR and he obliged. It should be noted that while we were waiting for the door dash man, we witnessed this same young man (BR employee) emptying the trash, putting a new bag in the trash and going back behind the counter without washing his hands. When we came back into the store with the door dash man, the delivery person reminded the young man that he did ask for a lid and he was told they didn’t have any lids. The young man at BR then said that he didn’t remember, and this was only in a span of 30 minutes – so how could he not remember? This confirmed to us that this BR young man was lying. The young girl said nothing. My husband then asked for the manager’s name and contact information. Both the young man and young girl said they didn’t know his name – only Tom and didn’t have a card or any other information. My husband asked for the young man’s name and he pointed to the name tag on top of his hat that read “Walter,” and the young girl, again – nothing. We left the store still upset and for that reason, I am writing to voice my frustration and my disappointment. We will NEVER go into the BR store in Clayton, NC and any other BR if all have the same lack of sanitary guidelines and unprofessionalism but most importantly, there were no sanitary procedures used the whole while we were there and that’s disgusting. I am, by copy of this email, notifying the local health department as well as the State health department along with Monica Laliberte, the troubleshooter for the local news station, WRAL for them to investigate because surely this cannot be an isolated case due to the nonchalant attitude that both of the BR workers displayed. This cannot happen again. Yes, $22.00 is not a lot of money; however, these 2 young people showed a lack of communication, a lack of professionalism, a lack of sanitary procedures, and a lack of knowledge as to who their manager is and how he can be contacted. Their irresponsible attitude and unsanitary handling can make folks sick.

Sylvia Rogers
336-491-2042

I would rate zero stars. Tonight my husband and I went to Baskin Robbins on 95th Street in Overland Park. I have a bad stomach so ordered just the CHILD CUP of Pralines and Cream ice cream. THERE WAS NOT ONE PRALINE IN THE WHOLE CUP! I only ate two spoonfuls and realized this. I took it back to the counter and told the guy 'there are NO pralines in this'. He said 'there are pralines in every scoop'. I said 'nope, look. Please give me some pralines'. He said 'no, there are pralines in it'. I said 'no there are not'. (I could NOT believe I was arguing this point over a CHILD PORTION with this guy!!!) I left it on the counter and said 'please give me some pralines in this'. He looked at the other worker and the other worker shrugged and finally said 'do it'. The guy finally went to the praline and cream and dished out another child portion -- which had about 3 pralines in it. UGH!!! Was this second scoop coming out of his paycheck or something? I STILL cannot believe this happened. There aren't many BR stores left in KC, but I will tell you, this is the LAST time I go to that store. What HORRIBLE SERVICE!!!!

To whom it may concern
I went to the Algonquin Baskin Robins to order a full sheet StarWars ice cream cake . Choose one from their book .
Twice I was told couldn’t do it , didn’t have the decorations.
My respond was , why is it in your book !
Now I didn’t need the cake till July 6th .
But that didn’t seem to matter . I guess a 60.00$ cake + 7.99 for decorations is no big deal !! Who ever is in charge should make sure all decorations for cake are in stock ! Or remove picture from book !!!
Thought you should be aware .
Claudia P

Store at Richmond rd in Warrensville, Oh gentleman working in drive thru gives bad customer service by being very rude and this store never has anything in stock a waste of company time

I placed an order online for a special birthday cake and upon picking it up, it was the wrong ice cream used!!!! Then was told in order to get a refund, would have to come in the next morning to get a refund! First of all, ruined our birthday surprise! Was not able to find a birthday cake like this without an order anywhere else. Such a disappointment! Such poor service too! The birthday surprise was set for the evening and now had to drive around town trying to find a substitute in the late evening. This is the store on I95 and 103rd St. The end of my service!

On May 25, 2019, I left my wallet containing a large amount of cash, credit card, and state ID on a table in the store at Antioch Crossing, Kansas City MO. I realized my mistake the next day. I tried calling the store, but they were closed. I had to catch a plane to New Orleans that morning before the store opened so I waited until the afternoon and called them again from Mobile AL. I explained my situation and told the person answering the phone that I was going to be out of the country and would not be back in Kansas City until the night of Sunday June 2, 2019. I was assured that my wallet had been found and would be placed in the manager's office for safekeeping. I had someone who was supposed to come pick it up, but was not able to get there until the afternoon of June 2. She was told there was no wallet in sight. I called the store immediately and was given the same story. The next day I called again and was given the owner's name and phone number: Gary Patel (816-916-7301). I called him, but he told me he didn't know anything about my missing wallet. He assured me he would investigate and call me the next day. He never called me back.

Monday night June 3, I found a Facebook message on my phone from an employee stating I had left my wallet at Baskin Robbins on 5/26. I contacted her right away and she suggested that I ask the owner to check security footage to find out what happened. I called Gary back on Tuesday and left a message stating that I needed to hear back from him because I would be filing a police report. He did not call back Today I called him again and asked whether he talked to the employee that texted me and if he checked security footage. I got a vague response to both questions. I told him I was disappointed that he had not called me back. He told me he was busy with other things. We had a very heated discussion which ended with both of us agreeing to file police reports. Mr. Patel was both rude and dismissive and blamed me for not picking up the wallet sooner. I tried to explain about being out of the country on a cruise, but he still said it was my fault and would take no responsibility for helping me.

This is a long review but it is worth the read for anyone considering going to Baskin Robbins in Mansfield, Texas off of Walnut Creek and 287 to buy an ice cream cake. We decided to buy our son an ice cream cake for his graduation, and thought Baskin Robbins would be the best place to purchase one. Me and my husband went to the store to place our order. We looked through their cake book and chose a really simple and cute graduation cake. The price came up to $58.99 because we paid $10.00 extra dollars for the "deco-pac" as it was called on our receipt. A little pricey for even an ice cream cake in my opinion, but it was for our son's graduation, so we were okay with the price. We chose to pick up the cake the day of the graduation at 11 when the store opened. We got to the area early, so we went to another store while we waited for BR to open. Well, 11 came and went and the store still wasn't open. My husband went to the door and knocked, thinking someone was in the back. No one was, and it wasn't until about 11:08, while my husband stood at the door, before an employee arrived. My husband told the employee we were there to pick up a cake at 11 and the employee informed him that they didn't open until 11. My husband then told the employee it was almost 10 minutes past 11! There was no apology or anything from the employee. We were already upset about the lack of punctuality, but then once we got our cake, we only got more upset. The $60.00 cake looked like a cake made at home. It was sloppy; it looked like a child did it. The icing trim around the cake and the words written on it appeared to just be slapped on the cake like the person who did it was in a hurry and could not be bothered with making the cake more presentable since we had paid for it ahead of time. The $10.00 additional dollars for the 'deco-pac" kit was only the little plastic graduation cap - definitely not worth $10.00. It should have come standard with the cake, but it was our fault for not asking why that wasn't the case. I'd hate to see what the cake would have looked like minus it. We didn't say anything to the employee, because we didn't believe he was in charge, and our son's graduation was the day we picked up the cake. We didn't have time to hang around the store; if we hadn't paid for the cake ahead of time, we'd have left it there and picked up a cake at the Tom Thumb near by. Once we got home, we took pictures of the cake and my husband started calling the store to see when a manager would arrive. We got the runaround from the employee who was late to the point where he wasn't answering the phone. Add to the fact that when my husband called the employee never once said "this is Baskin Robbins". That was just another point of un-professionalism that became more aware as the day went on and we tried to reach a manager. After the graduation and after we'd gone out to eat, my husband went back to calling the store for a manager. He finally spoke to Grayson, who provided the number to a manager for another store, I believe. We explained the situation to this guy (whose name I cannot recall), down to our displeasure with the look of the cake after he told me he was the one who made it. He told us he'd reach back out to us within 24 hours because he was out of town at the moment. The next day, we got no call, so again, my husband called him. He didn't answer, so my husband called the store where an employee gave him the number to the actual store manager, Sonya. I wish I could say that conversation went better, but it did not. She was rude. She kept interrupting and talking over me and my husband. She was too busy trying to anticipate what we were going to say and reply than actually listening. If she is the store manager then it is no wonder that her employees show up to open the business almost 10 minutes after the store should have been opened, and seem to take no pride in customer service. She kept telling us to bring the cake back to the store, like that was the only way to prove we had bought a cake from there. I kept telling her that we weren't about to waste our time coming back to the store to show her whatever portions of the cake was left. She kept saying she'd give us 50% off our next order if we brought whatever was left of the cake to the store. I kept telling her that we had no plans to ever come to their store again so that 50% off was pointless. By the way, if you were really concerned with customer service, it shouldn't be contingent on you having the remains of a cake to try to make a customer's poor experience better. Again, lack of professionalism and willingness to go that extra mile (without further inconveniencing the customers by asking them to come back to your store). We told her we had pictures of the sloppy cake, but those weren't good enough according to her, she had to have the actual cake. Then she asked why we didn't stay at the store if we were unhappy, and I told her that if it weren't for our son's graduation that day, we would have. We would have demanded a new cake be done or a refund so we could go to a company that actually cared about the way the cakes they sold looked. Based on how things appear to be run there, we'd have been there all day waiting on someone in management to come to the store. Thanks but I will pass on that. I am so disappointed with this whole experience with this particular store. At least 2 employees for this store lack professionalism and any type if work ethic that shows they care about the company or the image they represent for the company. We will not be going back to this store again, if we want ice cream, we will go to Dairy Queen or Braum's from now on. I hope you can see the pictures of the cake we got compared to the cake they were promoting and see the total difference in the cake they sell and the cake we got. I understand that most BR's are franchises so the likelihood of anything being done is slim to none, but I wanted others to know before they made a decision to go to this store for anything especially an ice cream cake. Never again will we step foot inside this one. If you need an ice cream cake, I wouldn't suggest you go here because the work is sloppy and careless.

Visited this store yesterday.
No cup, no cones,no Rocky road,no chocolate.and few other flavors.

Snacks of poor management at the very least. Wife and I have been BR customers for decades.

I came into Baskin-Robbins on Sunday The 7th at 3:10 ish and the girl that had served me was so rude I had order one of my items not being asked if I had anymore, she started Bagging it I told her I had more then I clearly saw her roll her eyes to the other girl working there, I was very polite and did not say anything that I had seen it, she finished with the 2 banana royals me knowing it was a lot let her get those with a kids ext and said may I also have one more kids scope vanilla ice cream scoop again she rollers her eyes went over to scoop the ice cream and out of frustration she closed the lid HARD, she then checked me out handed me the receipt very rudely not even saying thank you nothing as a business my husband and myself this is not called for its to hard to explain in just 100 words of how this had happened and this it the 2nd time with these 2 workers one that just barley found work else where apologized to me for the previous event and I told her honey it’s not you fault, I am sorry to complain to you guys but this is ridiculous and this needs to be take. Care of !!!!! Thank you for you time !

Store at 4012 Elvis Presley 38109 would not honor the promotion of 2 pre-packed ice cream of $7.99 saying the listing on Baskin-Robbin website was a error. I was offered a price of $9.99, which I refused by saying thanks and leaving. If the listing was I error there no disclaimer posted in the store. The date of my visit was 3/31/19.

Im a customer and everytime i come in your store its a problem.this girl that work in one of your stores mad a threat to me .the store number is Riviera beach 341149

Went to your Bay City location to get my wife a waffle cone. Was told they were out of waffle cones until Tuesday (it’s now Friday). Clerk was rude. Inquired about other cones available, said only little kiddie cones. I understand this happens. When I ordered the equivalent, or so I thought, of a double in the cup, I was shocked at how small the scoops were. A fraction of what size sm used to in the cone. Being I was clearly disappointed already, I left even more disappointed. Was an avid customer. Not expecting to here from you. BR has been a great business in BC. Things are rapidly going downhill.

Very disappointed

Just left be store on sunset in Henderson Nevada they put up all chairs would not let us sit at tables. One half of ice creams were covered claimed to only have those few left. No Rocky road or choc chip. So we left. Will not be go back
It was 9 30. They close at 10. Went to green valley. Instead.

We paid 5 dollars for a cookie sundae and it was less than a scoop of ice cream in it. So disappointed in the service here for our first visit.

went to Baskin Robbins #343763 Just now took premium ice cream sundae home, there were no nuts on top. took server 15 min to make this and they were not busy. no other customers. when asked for napkins he wadded them up and tried to hand me them, asked for a spoon gave me a long ice tea spoon. when got home nuts were missing called them they said they were out of nuts but no one told me that when I ordered it, I feel I was ripped off~ they offered no confesation what so ever, I drove 15 min to get there and 15 min home as I was craving this and was very disappointed in the service, the way I was treated and my order was melting on the counter as he walked away while making it do not know where he went to like I said I was there at the drive thru for add least 15 min~ what kinda place does stuff like this???

On January 7th 2018 I went to the Baskin-Robbins in the Mission Ridge Shopping Center in Manteca California I went into the store with the coupon for a Sunday of equal or lesser value would be $0.99. After beginning my Sundays and giving me and my first one I begin to eat it and pay for them at the same time the cashier came up and took the receipt saying I told you already that we couldn't validate this coupon. Yes when I told her she was wrong because I got it the day before when they validated it. Nowhere on the receipt did it say that my Sunday would be excluded. She talk down to me and told me if I knew how to read fine writing then I'll be able to see that the third scoop is excluded they only honor one and two scoop Sundays that's when I got a little irritated at her condescending tone and attempt to make me look stupid. That's when I started to tell her that I could refine writing fine writing even big writing and I proceeded to read her to find print off of that receipt. When I get done when I got done and she realized that she was wrong she jumped across the counter and tried ripping the Sunday out of my hand. You can't take a Sunday from a fat kid. Then she threw me out of the store and told me I was banned I can never come back when I got to the threshold of the door I stepped out and then step back in I told her we'll look I'm back in then she came running up and walk me out and lock the other customers in.

I had ordered a cake at baskin robbins on Thursday for Saturday. I went there and my cake wasnt made. The "manager" also kept me waiting for over 15 mins walking past me several times without saying anything because she was on "break". They only had one other worker who didnt recognize me at all. They didnt call me to let me know my cake wasnt going to be made, and I had to look everwhere for a ice cream cake in time for the party and had 20 minutes till the party! Sh finally refunded me after giving me a series of excuses. I was really mad, and the management need to be looked at!

Great ice cream, disappointed in the service. It was like my last meal before an operation and going into Hospital. We walked down to the store, ordered our ice-cream take home pack from an assistant, who couldn't care less about us. When we got back to the motel, and I scooped the first bit of the ice-cream off the top, there was literally like half a scoop of the other two flavors underneath. It was half empty. I wish I had of taken a photograph. I showed my husband.

I was very disappointed to say the least, and if I could have walked without any problems, I would have just taken it straight back. In the end I ate what we had, I really wanted this treat, I love ice-cream, and I particularly love your's and I don't come from Brisbane, so this is my one and only treat before going into hospital at Green slopes. And we do it every time. I have never had cause for complaint, and I don't like complaining now, but when you pay for a take home pack, which is a treat, I don't expect to find it half empty, not with the cost.

And I'm sorry to say it really fitted with the assistant's behavior. It is wrong! Over the years I have spent a lot of time in Hospital, and this is the one place that we always go, and my visitors who all bring me ice cream. I have spent a lot of money in this store. I know I can't prove it, I didn't take it back. If I hadn't of been preparing for an operation, and on crutches, I would have gone back.

Worst experience ever. John is the rudest employee I have ever met, extremely unprofessional in every way! I have never been treated is such a disrespectful manner from a business in my whole life. To refuse to give a refund because our order wasn't correct, to throw straws in someone's car, slam the drive through window and curse at a customer is far from professional. This guy should not be working with customers at all! I would never go back to this place or bring any of my family to deal with his rude individual.

What's the point of having ice cream flavors if you guys advertise the ice cream but don't have any in stock over the many locations near by me. Where's the love potion 31? Searched high and low and no where! Baskin Robbins needs new management. You can't keep track of how many ice creams you have in stock and what needs to be ordered. I don't want to hear employees apologize. If that's the case where would this world be of all we did was kept apologizing and not doing a damn thing about it?

I have bought a 2 Colgate sensitive pack with offer of 2 ice cream or 2 coffee.To redeem the code of 2 ice cream I went to Baskin robbins at 168-C near Sukhadia Circle, Opp. Big Bazar, New Fatehpura, Udaipur, Rajasthan. The manager (Mr. Jitendra) told me that he have to ask to jaipur department for redeeming the code and the office of jaipur Department closes at 7:00 p.m. so I have provided the two code to him to redeem the same and I will be collecting the ice cream on the next day.

On the next day i.e. 13 Feb 2016 I reach there and Mr. Jitendra told me today also the code redeeming is not possible because the person of jaipur department of Baskin robbins dealing in redeeming of code is on holiday and he told me that he will call me back when code is successfully redeemed.Thereafter he has neither called me nor he was answering my call. he did not gave me any satisfactory answer and he was just delaying the matter. I am very dissatisfy with the services of one of the top brand Baskin Robbins.please provide me solution at the earliest.

I arrive at Baskin-Robbins at approximately 7 PM to 8 PM I owed it to waffle cones one with pearlings and clean the other one with Oreo and cream. I got home when I got home I was eating my ice cream and I noticed that the cone was stale so I took called the manager and took the cone back think he was going to redo my whole order. He only wants to give me to waffle cones with nothing in it.

I enjoy choc almond, last year I entered a complaint that the store I use said it could not order it, I email the Atlanta office and got an email statement, that flavor and be ordered all year. The manager at this store 1798 Ashley River Rd, Charleston, SC 29407 said she would have it in stock from now on. Got a phone call that it was in and went and bought half of the tub. ( that was in November 2015) Today in went in to purchase choc almond and was told it was a seasonal flavor and could not be ordered.

This person said she was the owner with 20 year as an owner and If I wanted it I had to special order it. I asked her if she saw the November email about it being able to order for stocking, she said yes. But it was not available this year. ( even asked me to go to another store because she did not want to continue this with me).

I purchased 2 ice cream cakes @ dunkin donuts / Baskin Robbins in Kenilworth NJ on 12/19 for our party the cakes were decorated very nicely , but when we ate the ice cream cake tasted horrible. I paid 29.99 for one and 27.99 for the other. I wanted to let Baskin Robbins corporate office know because I work in the customer care center for the usps.com . Your company needs to be aware of this so future cake purchases won't be disappointed like we were.

Why is the Baskin Robbins on Westchester Ave and Southern Boulevard in the Bronx NY charging an additional fee to write a message on the cake. If I purchase a birthday cake, why should I pay for a message and why is the fee not printed on my customer receipt when I pay for it? I wish the CEO was here so I could tell him to his face.

I had ordered an ice cream cake for my 18 year olds birthday today, and I had ordered it online and picked it up from a Colorado springs location off of Stetson hills and tutt, 809022. Online it had said, the cake description, said it would feed 6-8 people .... and we have 4 people over for the calibration, and didn't even feed all of us!! 2 of which are under the age of 9. I couldn't even FIT 18 candles on said cake, and paid 26 dollars... on LITERALLY a 4 inch personal cake....... The manager was fighting with me on this, and said....its not small ....and the thickness will feed everyone....Well he was wrong, and I am mad.... I would like my son to have a better cake for his 18th birthday.. it looks like the one I got him for his first. AND I had ordered white cake......ya ....its chocolate....and my son highly dislikes chocolate...... I would appreciate ant response back....it was NOT a very happy birthday cake..and we are all not happy. Thank you for your time.

Rating- 0. On March 20, I went online and ordered a Spiderman cake for my grandson's 3rd birthday, I received a confirmation and my account was charge on March 21, 2015. I went to pick up the cake at 801 Penn Av Se, WDC on March 29 and there was no cake. There also was no manager onsite and thus I am assuming no licensed food handler. The staff called the manager and only wanted to refund my money. No explained what had happened or worse, no one would give their names or the absent manager's name. I want to be compensated for the use of my money, the pain, humiliation and discomfort of not having the special cake for my grandson's 3rd birthday party. Also, it is very difficult to find a working email address for the corporate office. I will never spend another penny in any Baskin Robbins store or products. And I am about to post my experience on Facebook. Will also post the results of my complaint.

This branch in Clermont FL 34711 never has 31 flavors. I take my Grandson in for peanut butter and chocolate they don't have it. My husband likes Mint chocolate chip and that is out also. My favorite is the love potion 31 usually only available in February but not at the Clermont store. 4 times my husband checked and they didn't have any, didn't know that they would get any and really didn't give a damn about customer service or the fact they are always out of many flavors of ice cream. Not worth wasting time to go there anymore unless you want donuts.

We went to Baskin Robbins in Waco, TX and they would not honor the coupon we presented. Coupon states “free small soft serve ice cream cone with any purchase” (and expires 9/30/2014). Upon paying for 3 cones and expecting one to be free the sweet cashier wasn’t sure how to handle the coupon and approached the mgr for guidance. He said. “She can’t use this coupon because we don’t sell soft serve anymore “. Me: “the coupon hasn’t expired so you won’t honor it?” Mgr: “you can have a kids cone now but nothing you ordered is free or discounted”. Me: “so you printed coupons that aren’t legit?” Mgr: no response. Horrible customer service. Anyone in customer service would’ve explained the situation and discounted the bill. Why would I need a 4th cone? Will not be returning. Looks like we are on the hunt for a new cite cream store and will no longer be frequent customers.

My daughter and I enjoy Baskin Robbin 31% Discount very much and always look forward to 31st of the month. But unfortunately we were met with dissapointment nt once but twice. We always order the same flavour Jamaica…twice the staffs at the Bangsar Baru branch got it wrong. The 1st time I did went back to change the flavour and the best part was your dear staff asked me u ate it…YEAH..

She seems very angry. I dont get it, yes my daughter taste it and came to tell me its not the flavour she wants. I flip the pint ice cream container over and saw Butterscoth. How do u recommend I tell the flavour by snipping it. I don’t mean to be rude or feel I should be treated like a cheap sake just because I came and purchased it on the 31st. The second visit where we waited till 31/3/2013.

I bought Quart size and your dear staff from the same outlet got it wrong again. I specifically asked your staff NO NUTS, JUST COFFEE, PLEASE..repeat 3-4 times. When I came home surprise, surprise my daughter cried when she saw the inside. Please management of Baskin Robbin, I am not being a difficult custome but I see you make if difficult for me instead.

My queation to you…WHY? Should a customer gets less service because we pay 31% lesser.

May 2, 2011 @ 5:30pm, situation occurred. I work at a school and as one of the fundraisers we sold PACE cards. These cards listed Baskin Robbins, address 25170 Greenfield in Oak Park, Michigan 48237. It stated buy one sundae, get one free. When I took three students to the shop, I had a card and one of the students had a card. We wanted to place two separate orders (both of us buying one and getting one free) so that each of us would have a sundae. The young lady on duty was very rude, said that we both could not use the card, minimized our scoops after I complained, and talked poorly about the flavor that I wanted (cinnamon-flavor of the month).

When I asked her and the young man on duty for a District Mgr’s number or website, they said we don’t have one. My concern is that this card was sold to many parents & students at our school for only this location it expires April 2012 and we don’t want to have complaints come back to us if this is not honored properly. The other concern is the unprofessional attitude and poor customer service that was displayed in front of my students. Thank you very much.

As I went by the Baskin Robbins store #7640 in Knoxville, I saw the sign: “Today Only $1.50 Single Scoop”. Then in small letters it said, “Tax Crunch”, I thought since it is tax time, it was a clever title for the sales event. So I went into the store and asked for the special. “Make it butter pecan”. The clerk dipped the ice cream and told me to pay $3.27! I asked it what she gave me is a single dip and she said it is. “Why so much, then, the sign says $1.50 and I asked for the special”. She said, the tax crunch is on sale but you asked for butter pecan so it is the regular price.

I realize Server Julia is merely implementing instructions so I am making my complaint directly as I know how. The advertising is misleading and therefore I am not a happy customer. Servers should have the latitude to make the customer happy instead of making them feel like idiots that fell into the Corporate trap. I want Baskin Robins to reply so I am sending an address they can respond to: Ray Lahti 7708 Dave Road Knoxville, TN 37938

i went to baskin robbins in peoria illinois on knoxville. the lady i ordered my soft served ice cream and a breakfast sandwich. as i paid for it, she gave me my ice cream. i licked it and seen sumthing black on the side. i looked, it was a bug laying on the side dead. i told the lady that i wanted my money back and she told me no. she said that i can get more ice cream. we went back and fourth telling me no. i finally got my money back and i left. i will never go there again, and i will further tell my story to whoever will listen. i could have ate that bug and anything could have happened. please contact me baskin robbins because i dont think i was fairly treated!!!