Contact Friendly's Corporate

HI,

I am deaf and I file complaint because my deaf friend call to order 60 sandwich over videophone before June 29 surpise birthday party however I receive 12 sandwiches and was not cut in half and was wrap even the presentation was bad, the sandwishes not cut just wrap the picture showed them neatly cut in containers.

I did pay with my credit card however I was not very happy and deaf friends were so hungry and I has to order pizza and there was misunderstood over the videophone from my deaf friend and my hearing friend help me out talk to manager however my deaf friend told me the manager is female and blond hair who help her explain in person carefully. I went there last Thursday see if can meet the manger who is blond and my deaf friend told me that she called them and yes she was here until 8 pm however she was not there and I ask for refund and the manage dino told me no refund and I was told that we ask order 60 sandwiches over phone and I assume that miscommunicate. I repeating that I want my refund he told sorry no way as I explain you send us 12 sandwiches for 60 people which is wrong and he look kind of attitude and I has to sign language my deaf friend and explain the situation. /this I feel was discrimination against deaf people and myself which $334.80 only 12 sandwiches and he said other manager told him 12 or something. we will not use your company again it was from Manchester CT It was almost rude my surprise birthday party and my hearing friend as repeating about the presentation was show neat and cut in half and told no that way we use wrap. This happen on June 29 when they delivery and I ask about 60m sandwiches and only 12 and my hearing friend was dealing with them and told about the presentation show as see the amount was good deal but charge me more. I was told that where is 60 sandwiches and they said 12 sandwiches and I agree with my deaf friend who called told 60 sandwiches and assume was miscommunication and I will my money half back and this is poor service and presentation of pictures and information's too. I hope you understand how I felt and hurt that I spend that large amount of money. it hurt and rude the party that I has to order pizza for 60 people thank you and thank you for be patience karen follman

My mom and I recently ate at friendly' in Longhorne.We both ordered western omelettes . The peppers were so big and hard and onions so greasy and piled on omellette the grease was running off the omelette and the potatoes. We returned both omelletes and waited a half hour or longer for our new order. We often eat at knights and street road in Bensalem and never had a problem.

Not a good experience at Holden, MA restaurant today. Entered restaurant, NO customers/all tables empty, just two other people waiting to be seated. We waited about 5 minutes to be seated and we could hear employees socializing as we waited. As being seated, I saw eggs coming off the grill, I asked for breakfast and was told NO as it was 11:05 AM. I expressed what I saw and was told the eggs were for a employee and I couldn't get breakfast (grilled was NOT switched over still the customer didn't matter). I asked for a Manager twice, who finally came after about 10 mins. I asked for the District Manager's contact information which she said she couldn't provide, she gave me the GM phone number which was the store phone number - she didn't ask why I wanted this information or even try to make me satisfied. If Friendly's wants to stay in business they need to take better care of their customers. Being seated/waited on is always slow at this location!!
I had just came from the medical building across the street, and an employee there told me they stopped ordering take-out as it's never ready, they don't use Friendly's any more. I told my waitress they were going to lose business (maybe why restaurant was empty) if there service wasn't better - she responded "our business is very good" If business is very good, just imagine how good it would be if people were there!!!!

I can't beleave that I e-mailed you on Thuesday and I got no respond.
I will not tell anyone that ask how good your restaurant is because I was not happy with any of my
visit that night. And that no one bothered to e-mail me back.
Rose Fox

I stopped in to night for dinner with my family the waitress came got the order for are drinks.came out with the drinks
we told her we need 1 more minutes she walked away and did not come back.We pushed a button on the tablet on the table and a nother
lady came over. The waitress forgot us and we was sitting there for at least 15 minutes waiting.
then another lady came and got are order.
I ordered a turkey club melt and when i started eating it my mouth got really hot the cook put the wrong stuff on it. It was hot sauce and i could not have hot sauce, I did have to take a Benadryl because I started to inch.
So i had to wait again for my food.
It was not a good dinner at all.
Thank you for listening to me. Date Feb/21/19 Time4:28 pm Store #7453 / 695285 Jenn
Rose Fox

the waitresses are unfriendly and lazy. The place should be reported to the better business bureau. Always dirty. Picking up a menu was so sticky we left the place not trusting the food safety. They seat you at dirty tables.

The GM at the maple location in Amherst NY. He is rude and ignorant. Treats his employees like there are nobody. Been going for years and have seen regular customers leave and not come back. Remarks made can be described as racist and some sexual to his employees. He needs to be fired

My wife and I visited the Friendly's in Easton Pa on Friday July 13 2018 with our two grandchildren ages 6 and 9. We had a kids eat free coupon which stated one free kids meal with EACH adult entrée. The cashier rang it up giving us only one free kids meal. The manager came over and very rudely informed me that the policy was only one free kids meal per table.
This is fraud and you need to correct it. I also filled out the questionnaire on your web site and nobody responded.
Thanks

I took my son and grandson out for dinner this evening (7-14-18). We had the worst service ever and food. It took our server 20 minutes to greet us. I had to go to the hostess and ask her to get our server to order, to get some mayo for my BLT and to have a manager come to our table. My BLT had a drop of mayo on the sandwich, so hence, I need to ask for more mayo. Had to wait 10 minutes for mayo. By the time the manager came out to our table .... mayo was brought to me. Our fries were over cooked and cold. I told the manager that I thought our server seemed over whelmed. A table next to us waited a long time also and they got up and left. Then another table behind us asked for their meal to go because they were their for a while also. The manager seemed concerned but did nothing to help the server (Patrick). Another table came in and they left also. My grandson's order was wrong, he asked for grilled chicken and got fried chicken strips. Patrick never came back to our table to ask us how we were doing ..... never filled our water's up again. I was so disappointed. It wasn't like their wasn't enough employees .... they were everywhere. I just thought you should know this. Again .... so disappointed.

Very uncrowded, lots of waitstaff. Waitress took order and we asked if could place food order as we were in a hurry. Yet we waited forever for food that then it came out cold. Chicken noodle soup was a gross brown color, turned out it was way over cooked and had to be thrown out. Two hours later we are very far behind schedule and not at all happy.

Cook must learn to prepare eggs to order. I prefer my scrambled eggs to look like the menu picture and not over worried in the process of cooking.

Store #7443, Erie Blvd, Dewitt NY, lacks effective supervision of kitchen staff activities and efficiency of serving food while it's still hot.

Paula MacDonald
112 Darren Drive
Brockton, MA 02301
September 17, 2017
RE: card # 6128188038242640
To whom this may concern;
Last May I purchased a $7.49 gift card at you Taunton restaurant. I had made a bet in Florida & lost. It was for a banana split. After having breakfast on a Sunday morning with a party of five I went to purchase this. Everyone was very nice but the gentlemen did not know how to do this so asked for help. Another gentleman came & completed transaction.
The man went to use it on September 13th @ your Middleboro restaurant after golf with my husband finding out the card was not activated. They had us go back to Taunton which we did the following day speaking to Jason on September 14th. He said he could not do anything without a receipt.. He Spoke to Heidi the manager & she is the one that said that. Left my name & telephone # as requested & said I would get a call back. I then got in car called customer service # & spoke with Angel (844.869.5650). He said he would have someone call me back. He gave me #800.966.9970 to get further help which I called & got a recording & left my # as requested saying they would get back to me. I called again on the 15th.
I now understand why there have been so many closings. Very poor customer service. So disappointed. My husband goes weekly with a group every Wednesday & we used to enjoy breakfast. I will think twice before going again.
My home # that was given is 508.584.9132 but email may be easier. I expect to hear from you no later than Tuesday the 19th.
Sincerely
Paula MacDonald

My son and I had a nice father son lunch today (11/14/2016) and all was well until we checked out with the new table checkout system. We use one all the time ar chill's. When we checked out there was no paper in the machine. I asked the server to get another receipt and explained why. The rest of the story is truly a disappointment and joke,

Seems that no one could get me a receipt. They seemed to say that the only way was to look at order tickets from the kitchen. Seems a new shift just came in and they cleaned up the kitchen and threw away all the order receipts. We then overheard the servers talking and they were asking our server why are they still sitting there. Our server then explained we wanted a receipt. The whole tone of the servers was pretty rude. Now that we had been served and paid, they seemed to want us out, yet it wasn't busy at all with a lot of open tables.

Eventually another girl came over, who never identified herself as a manager or who she was. Told me the story that they can't get me a receipt and the only one who can is the general manager and she was not there today. With identity theft and all the issues these days with credit cards, my wife a banker always wants receipts to check our monthly statements. I truly felt I was at McDonald's with the lack of knowing what and why I wanted a receipt.

I told my son, that such a nice day would have to be ruined with incompetence. Every assistant manager or person who is in charge should know how to reproduce a receipt when called upon. Since this is suck a joke and the last girl that saw us didn't have a clue, I think this will be our last visit to friendly's. I have no faith in proper business ethics and practices with this company anymore and truly fear for identity theft. You really should just close down all the remaining locations of friendly's, since they aren't what they used to be.

I came into the window to order one thing! I waited for 20 plus minutes. no one even said, "Boo" to me! While I waited, I watched and saw so many problems. First of all not even being said hello to is huge problem. Then the place is filthy. I watched a waitress put her hands in salads with her bare hands, then touching customers food like it was her own. She took bun tops off to see if hamburger had what it needed on it. Then she would go from one thing to another, granted they were super busy and no help!!! without washing her hands! Friendly's is terrible and dirty all the way around.

At the location in Goshen NY, the worst service ever. I was served on a paper plate, they had broken glass in the middle of the floor and just walking around it. The manager named Corinne was just unbearable to deal with. Very slow service , and a disgusting attitude. My family and I will never be attending that friendlys ever again due to the way I was treated by that manager.

Total of four of went to friendlys at Jericho turnpike mineola on 11/22/15. The service was ridiculously slow, it took a few minutes before we received menus. once we placed our orders, we waited at least another 25 minutes and our food was not served. I asked the girl at the front counter who was in charge, and she looked totally dumbfounded, then told me who was in charge. But , I never saw that person, who was nowhere to be found!! It was at least another five or more minutes before we received our order, which was very uncomplicated to say the least. Also, the place was absolutely empty, only a few other customers there, and still it took forever to get our food, which really wasn't that great. I expect you know restaurants depend on satisfied customers who want to return in the future. Based on this experience, I am not anxious to return anytime soon. What should have been a nice experience was definitely not one.

My wife and I were taking our granddaughter to Friendly's on July 23 at 7:00pm and were not acknowledged for at least 10 minutes. Finally a young lady came to the front and asked if we would mind waiting 15 to 20 minutes to be seated because the cooks closed the kitchen. This is not what we expected from a family friendly restaurant that is trying to make a comeback. Fortunately there was a McDonalds within a block that could provide accommodations. We are not tourists. We live in the area.