Contact Frito Lay Corporate

Update to last nights complaint. After eating half that bag with rat poop Cheeto in it, I’ve had hot/cold flashes, dizziness and diarrhea. I’m probably calling in sick to work. Would like a response from you on how to proceed?

So thank god I dumped it out before eating it all. This seriously looks like rat feces. I ate half the bag before discovering this. Hopefully it’s not infectious. What should I do besides keeping it in a sealed ziplock?

I purchased the bag at Go-Mart Shopping Convenience Store located in Fairplains, Ripley WV area
on 07/12/2019 . Rold Gold Pretzels, 16oz/1 lb bag, 07/12/2019 purchase date; paid $3.29 plus taxes of .20 cents total of $3.49, Fresh date on the bag is 16/ July 2019 $3.29, 1813 08410 172 01:12
they have a guaranteed freshness and I am very upset about my product quality
I was unable to reach anyone by phone

my name is Melissa Boyce, 681-319-6125 mailing addrss PO BOX 215, Cottageville, WV 25239

2 bags of chips was filled with just air and 1 Crum. Send me your email so I can send you the video.

My name is Travis Campbell. Like
pretty much everyone on the planet I've been eating Frito lay products all of my life and have had virtually no complaints until now. None worth reporting anyway. I am from Muncie Indiana and I purchased a large bulk bag of (Frito lay MUNCHIES SNACK MIX) bar code number 28400 65020 and under the bar code the information reads MUNC-568211A/7E LAP 30047702
while eating some at a cookout I was having I bit down into something hard enough that it actually chipped a large chunk out of my front tooth and severely lacerating my tongue. When i spit the snack mix, blood, tooth and small chunks of flesh I found onto plate I spotted the culprit. It was a small bolt with a burr of metal fraying off of it that I can only assume came off of one of the machines the company uses to mass produce such products, or a lazy or disgruntled employee considering I had just opened the bag myself and the bolt obviously had not come from my end. Being that I am not a petty man and realizing that accidents do occour.I have opted not to take this matter to an attorney or be one of the smug, bitter people we all read about who try to publically berate or embarrass a company over one bad incident, but a "my bad" and a promise from the company to look Into it so it doesn't happen to someone else would make me feel better. I still love and eat your products of course. Who doesn't? Except for this one mishap,They totally kick ass. Lol. Thank you. Travis Campbell. .....Oh and I promise not to gripe if a bag of your unbolted, non metallic version of your snack mix or Doritos accidentally fell off the back of one of your delivery trucks in front of my house. Lol

I called the 800-352-4477 FritoLay customer complaint line during normal business hours and received a recording that told me to do so. The company should not advertise a toll-free number with a bogus recording.
I typically do not submit complaints about a particular product but I felt compelled to do so this time. I love Frito Lay Salt & Vinegar chips and buy them often. This time I was extremely disappointed at the "FRESHNESS" of the 7&3/4 ounce bag! They were so stale and not typical of a FritoLay potato chip. I want to submit the information on this package to the company for review. It is as follows& I opened the bag on 6/12/19:
Guaranteed Fresh until printed date 27 AUG 2019
3.49
412215008
63 20:38
These chips tasted like they were years old and were not typical of what I am accustomed to getting.
Please respond; thank you

Half of the lays chips are burnt or i say not upto the mark to be eaten they seem like rotten potatoes

I am not sure if this should be a complaint or just a question that I would like answered.
I like the Lay's lightly salted potato chips. Typically they are light and crunchy. This is one of the things that I really like about them.
I bought 2 bags recently and the potato chips were hard and some were brown to a point that I would call them burnt.
Consistency is what I most favor when purchasing products for my household.
I'm just wondering if the Lays company has changed it's process permanently to this style, for making these potato chips?

My last four bags I bought we're all burned I'm a customer loyally but ticked off by this please fix this I can't live without them

Yesterday I purchased a bag of your salt and vinegar chips. My daughter bit into a big piece of clear thick plastic and cut the inside of her mouth. Below are photos of the plastic. Id appreciate if someone would contact me as to what this could possibly be.

My a/c 2505308 I ordered March 7th 2019 ,today March 13th2019 haven't received dilivery yet.empolye not working on time limit .take care this problem.last dilivery same thing happened this is Florida 33538

I found this in my bag of poppables i bought. This cannot be overlooked...

We have bought a lot of frito-lay products over the years with very few problems. We have bought "cracker jacks" on as regular basis and in the last couple of weeks we had one box that it had one pop corn grain. The other day we had a box
Dated Feb 29 2019 73E12310808 02:30 and we thought it was empty. It has some in it but they were all stuck together and were stale we wanted to bring this to your attention

The last 2 boxes of nacho Doritos, 50 count 1 ounce bags, have had bags unsealed or 2-3 bags sealed together with 1 of the bags being cut in 1/2, the numbers on 1 of the bags from the last box are 29jan2019 225331745 22 01:46. There were at least 10 or more open or ruined bags in the last box and at least 5 in the box before. I get these from Sams in Joplin, Mo. My name is Steve Major, 3409 N.W. Center Star Rd. Columbus, Ks. 66725
email is stevemajor58@hotmail.com

IIpurchased a bag today to discover there was a blob of some kind of something that felt and looked like a bloob of brown sugar or something in the bag ..the purchase was made at a wa wa in largo florida...

We buy a lot of your products. We buy cracker jacks. A couple of weeks ago I was out of town and my brotherin-law opened a box of cracker jacks and there was two pieces in it it had never happened before but I thought someone would what to know from your end to correct a problem. Thank you,sincerely Pat Steffen

There was a black driver(18 wheeler) in Vidalia, LA 71373 at 5:09pm. Today 11-5-2018. He was pulling into a gas station and left 4 feet of the trailer hanging out in the highway. I was in the left lane behind a car that moved over and slowed down. The frito lay trailer was directly ahead of me hanging out of the turning lane, with a car to my right and a car behind me. I had nowhere to go. How incompetent are your drivers? I lost a $200 mirror. I turned around and came back and this guy said it was another truck. What a lying piece of shit!! Incompetent driver!! There is no way to give no stars.

I was eating your lays chips and this substance was in my chips I ate some of this substance. Respond as I didn’t want to alert you via social media

I have several witnesses if needed

I purchased some FUNYUNS ON 10-6-18 with an expiration date of 11-20-18. The FUNYUNS were over fried. You could tell in the color of them that something was not right and the taste was not great at all.

I ended up throwing out the whole bag out because it was not worth me returning the product to Harris Teeter based on the distance I would have to drive in comparison to the cost.

The bag of chips was half crumbled . It felt and looked normal, but after opening it up we found only few chips that weren't broken. The rest in the center and the bottom were in pieces. For the price we expected better quality. Thanks . Julia Greyson

028400159388 6 Nov 2018 627324437 $4.29

Party size bags of plain potato chips, purchased at Walmart in Cheraw SC I keep saying I am going to stop, as I end up throwing away almost the whole bag. They are crushed, not hardly any whole chips. So disappointing for us.
The code on my bag is 0 28400 64474 7--bar code
I purchased on August 15th. I am looking at the date, 25 Sep2018 5.29 1713 19731 47 01:52
I don't know what could be done, perhaps start putting them in cans like Pringles?
This would prevent crushing and tossing.

Do not like the taste of Lays chips anymore. You change the cooking oil and they are very bland. If the government want this let them buy your products.

I am an uber fan for your Chili Cheese Fritos and have not had a complaint until now. I just purchased a bag of Chili Cheese Fritos and what is in the bag are regular Fritos. I still have the full bag with me and was wondering if there is any information from the bag so that the rest of your uber Chili Cheese Fritos Fans do not have the same disappointing experience as I did. Thank you for taking the time to listen to my complaint and I would welcome many free bags of Chili Cheese Fritos!!

I purchased a party size bag of lays classic chips for the first time. What a disappointment the bag was 15 1/4 oz. and there were hardly NO full size chips they were all crumb like pieces. I had to run out and get another bag of chips for my party because I couldn't serve them. I did buy another brand and was 100% satisfied.
On the back of the bag was this UPC # if this helps. 28400 64474.
Thank you for reading this.
Tina Higgins

One of your employees Gregory Sly Chick works at the fritolay in Fayetteville tn, he is a drug user and seller of heroin and pills and weed. He has ruined my daughters mothers' life because of this. I dont understand how he can keep a job there at this place, he always on his phone or in the bathroom at work, and from my understanding he is supplied by other employees there. Maybe its because his dad works there i dont know, but i do think you need to look into this and maybe do more drug testing.

I bought a whole case of the honey BBQ flavor twists. There were 6 bags in the case that had rips in the packaging, and were stale. We had to throw them away. Wasted my money :(

Last month Big Lots had a sale Mix and Match Frito Lays Chips 3 for $6.00, I bought 2 bags of Cheeto's and 1 bag of Chips for $6.00.
Today they have the same sale, the sign says Mix and Match 3 for $6.00, all the chips on the shelves with the sign I get 2 bags of Cheeto's
and 1 bag of Chips and when I get to the check-out they tell me its only the Cheeto's that are 3 for $6 and they are not responsible for the sign.
This is the Big Lots in Webb City Mo.
Please reply.

I am a lifelong customer of frito lay and the last year of purchases for kettle cooked potatoe chips has been a disappointed experience. I love the chips but the amount of bad and burnt chips has made me switch brands. Someone has really dropped the ball in quality control. Sorry but I thought you should know.

Wesley

While visiting your store in Hampton, AR on 10/31/16 I was treated very rudely by store worker Derrick Stevens. The young man exhibited a rude and very disrespectful attitude when I question him about the purchase of 2 products that were posted to sell at 2 for $4.00 Lays Cheetos. I selected those two items and a $2.95 bag of Lays Potato chips. When the items rang up it registered $3.00 per bag for the Cheetos. When I attempted to explain to him that the sign did not state that I was told that because I purchased the Lays it cancelled the sale price for the Cheetos.

Now I must tell you that did not make any sense but Derrick became impatient and kept saying it did. I paid for the items and returned to the store and gave him a copy of the ad that said specifically Cheetos by 2 for $4.00. I was told to hurry up and leave. Apparently good customer service is not high on this young mans list of his duties. Because I had not noticed his name badge I called him "Son" he became very up set and told me very rudely "I am not your son". I acknowledged my error and proceeded to call him "Young Man". I returned all of the items I had purchased and left the store. With people who do not exhibit any professionalism in the performance of their duties I for see many problems with sales at this store.

As a youngster I loved these cracker Jacks that we brought. But now they have little to hardly no peanuts in them. I purchased several 4.125oz. bags at my local CVS store and was very disappointed. Why have you changed from the way you use to package your products filled with all the childhood taste and goodness I remembered. You had plenty of nuts in them then. I think I may have counted at least 30 nuts and not all whole ones in the 3 bags I opened and I am very disappointed.

Purchased several packs of 1 1/8 oz Frito Lay chips. Upon opening the Cheetos crunchy, I found they were so stale they could not be consumed. I purchase these on a regular basis and have never had these issues. The best by date isn't void till July 12.

I bought a ready go 6 pack of Lays Classic and the packaging material was melted to the chip bag.

I recently purchased the small pkgs (2 for a $1.00) which I have purchased many times before. I am a single person so cannot use the larger pkgs but both pkgs had only 7 chips in them and only four were not broken I really like fritos but cannot afford to buy them with only 7 chips.

I purchased a bold mix 20 singles bag. As one of my kids opened up a bag of the doritos spicy nacho, he noticed it smelled of cigarette smoke. Ive never had to complain until today. I'm very upset at this display. I don't have money to waste. Please tell me what can you do to help me out.