Best Buy Complaints Continued... (Page 1)

I was in Best Buy in Garner, NC yesterday. I was trying to talk to someone about a cell phone. I was about to get a phone and the Best Buy employee looked at me strange. Then she said she was not going to help me. And she didn't even have a customer with her at the cell phone area. She then said that the man next to her could work with me on that but not her. I didn't know what to say! I got offended and upset and I left the store! This is very upsetting to me! I guess she just didn't want to help me! I don't know if y'all would care or not but I think this is the last time I will go to Best Buy in Garner, NC. The overall customer service is bad compared to what it used to be. But yes the young lady at Best Buy in Garner has ended me going in there again!

I went in to best buy to buy a new phone and to get the free headphones. I ask the sales representative about purchasing the Samsung galaxy s10e and asked if the headphones were included and doubled checked. She said "yes". So I said ok. I'll buy the phone. We got throught everything and told me to pick them up in couple of days. So I did but when it came to ordering the headphones, it wouldn't work. They told me that I had to purchase the s10 or the s10+ in order to get the headphone. I have been calling best buy for 3 days and trying to get corporate on the phone was a horrible experience. I finally got throught and they told me that its not their fault. The girl had the information wrong. Ok? But that's not my fault too. I was promised the headphones and if I had known to purchase the other phone then I would of. This is the worst experience I've had and had to deal with at best buy. Why do people have to go through wasting their time to try to get help. Nobody cares they just keep sending to a different department. It shouldnt be this hard to get help

I visted your mesquite location on town crossing. I was purchasing a prepaid phone and employee and I ask if he could get the phone that's what I want to purchase at that time Preceded to let me know He didn't work in that Department and that he had to go get em ployee from that de apartment He came back with the key unlock the gate for the phone and escored my phone to the cashier I had just broken my phone About 15 minutes So I decided after purchased the phone with go to the counter that was empty next to cashier that I had just checked out with and at that time to took my old SIM card out of my old phone into the new phone just in case the phone that b ought did not work with t phone I could take it back at that time when I was still standing there cacrcasion had also purchased a phone but they have their phone in their hand at that time the cashier said that the total would be $150 which was Not without the protection plan that with the protection plan ever gonna be around 200 something now keep in mind I purchased a phone for 28 dollars and my phone was to taken to thc cashier I am a black African American female I feel like I was racially profiled at the store at this time at looking at the couple that purchased the phone that they took to the counter by there self I notice that the lady had a baby in the stroller and also carried a big baby bag and also a big purse which could basically take the whole store if she really wanted to do was a lot of things in there keep in mind I came in with nothing but my shirt and pants on m money in my back pocket with phone Time so I have nothing to say anything him and I can understand why I would Treated that way in the store in my my phone with taking to the front counter to the cashier to winco at that time with the couples up there with another cacacsin men in line also purchasing a phone over $30 Also a white man the couple before that was also cacusion He was not takeng to counter with his phone nor with the phone to the cashier it in time I did speak to a manager at that time in hand sure about it A day later I still didn't feel comfortable about the situation and I called again encountered another manager that said that they will get back in touch with me at my number is something found out any informationI waited waited waited no phone call for next day I'll call Again and other manager which was a lady at the time with me explaining what happened she cut me off and laughed I asked talk to another manager she put them on the phone which I let him know before we started the conversation that his manager about thought it was funny I would like for someone to get back in touch with me at that phone number 9034019523

I purchased a car stereo from your Federal Way WA store and I was scheduled for an installation in about three weeks because we had to wait for a part. The tech told me I was on the schedule and he wrote the time and date on his card in his handwriting and handed it to me. My parts came in early so I wanted to see if I could have it installed earlier. I scheduled it on a Saturday when I would not have to take a day of vacation. When I talked to the tech I was informed that all the other tech did was give me his card. And my slot was now taken. Now I have to loose a day of vacation because everything was full except on a day I need to take a vacation day. I came back the next day because that was not right and I was more angry so I went in to tell supervisor how s@$&ty of a thing to do on a customer that had already paid for install and everything. He told me I. Could leave the truck and they would try to get it done in between the scheduled jobs which would mean I would not have transportation for several days.

I bought a gas dryer from Best buy. We told the salesman when we bought it that we had propane gas. He said no problem, but when we got it home and went to install it , it was never converted over to propane gas from natural gas. So we had to have a guy come over and convert it over and install it for us. This cost us another $150.00 dollars, which I think best buy should pay. I am really shocked that the salesman screwed us, I have always had good look at best buy, but if this isn't taken care of you will definitly hear some bad complaints from me to all mhy friends on facebook. Please respond thank you

I purchased a LG UBK80 4K ULTRA-HD BLU-RAY player on 2/23/2019. Since the first time I put a BLU-RAY DVD in to watch on my new LG 75" 4K TV ,I have had a issue with the tracking . This happens approx. 45-60 mins. into the movie. When it first starts everything is fine and then after about 45-60 mins the tracking is not in sync. The mouth moves and then a second later the sound. NOT IN SYNC.! Called the GEEK SQUAD 800 # and they said they can't do anything for the syncing that I should return the unit where I bought and they would exchange it for a new one . So I took the player in the next day and told the geek squad agent what the geek squad agent told me on the phone the night before. That didn't matter to the geek squad agent at the Lake Geneva BEST BUY, she said she will send it to be serviced. I argued , but to no avail . So they sent it to their service center for repair. Today they emailed me to set up an pick up appt. I set it up for 12:20 pm pick up. When I got there I asked what was wrong and did they fix it ? She said according to them , there was nothing wrong with it.(maybe I needed a different cable or another port. I told her I am not very happy with this and if it doesn't work ,I WILL BRING IT BACK AND GET MY MONEY BACK. They said that it might be past the time I could do this. I have spent a lot of money over the years at Best Buy and have always had great things to say about Best Buy , but now I will probably never buy anything from Best Buy again if this is how they treat their customers . I had a business a while ago and if any of my employees treated my customers in that manner , they would be terminated. But I guess BEST BUY can afford to lose customers. Disgruntled , Gil Makaryk

I sent a complaint letter out to you yesterday. Last night I received a call from Michael at around 7:30 pm. I could not answer the call because I was on the phone with an urgent call from my grandson regarding this very problem with his laptop.. It seems that his professor has requested that everyone bring their laptop with them to class on Monday morning. This presents another problem for him. Michael was suppose to call be back in 30 minutes the voicemail said. I wish he would have left me his extension number so I could return his call. I have been waiting around for him to call me back. It a new day at 1:15 in the afternoon. Now I am still aggravated and still waiting. Please tell Michael he is not very good at his job or he lost his watch.

Someone call me please so we can discuss the next step in solving this problem we have.

Sitting by the phone in Ohio
Monica Tusing
567-938-9890

Purchased the wrong Turbo Tax 2018. Tried to return. Best Buy in Harahan, LA. would not refund me said I am past 15 day return period.
I purchased the correct version I needed on 4/10/2019. If I cannot get some one to talk to me about this. I will never purchase anything again from Best Buy and will pass this warning to everyone I know about not buying anything from Best Buy. I thought I was getting the version with the state return but picked up the wrong one and did not realize this until I started to work on my taxes. Any help on this will be greatly appreciated.

Yea, I'm an extreme elderly, on a limited budget and electronically illiterate. I've relieved on the Geeks to overcome these shortcomings the past few years. Recently I purchased a TV and accessories at the Best Buy store in Sparks, Nevada for about 1,500 dollars.I insisted on the Geeks for the installment and was told that I would have to wait 10 days for the service. I was also told the Geeks would address all problem issues involved in this installation. I agreed to this service. Two days before the scheduled install I was contacted by a Geek personnel to confirm the appointment and told only install issues connect with the new purchase would be addressed. I was also informed the Geeks were 10 days behind schedule and would not spend more the 2 hours on my installment. Also,I was told only a verbal explanation would be provided for the new remote and TV. I listen in total amassment - I thought all customer needs were a priority with Best Buy. I immediately cancelled my order and will look elsewhere for a company that appreciates the elderly customer and is compassionate to our needs. Order #1119088532260 George Pierovich

Please look at the attached pictures. I purchased a washing machine and it was delivered today (4/4/2019). I was told that the new washer would be hooked up and the old one hauled away. I was also told that if I didn't use new hoses that the factory warranty would be voided, so I purchased the new hoses. Your deliveryman told my wife that there was too much lime buildup for him to uncouple the old lines and install the new ones, so he couldn't hook up the new washer or haul away the old one. If you look at the pictures you'll see some white coloring on the side of the valve and a geen color on the neck of the valve. The white is paint from where I painted the wall. The green is called patina. The valve is a brass valve. Brass is used in water applications because it doesn't corrode. It will however over time develop a patina from contact with moisture. The moisture in this case isn't caused by leaking through the stem packing, but from condensation through sweating. This is common, especially on the hot water valve. The point of all of this is that had the deliveryman made even a modest attempt to take the hose off, he would've encountered no problem. I know this because when I came home I disconnected the hoses with ease. The unthreaded completely by hand. If you look at the pictures you'll note that there is no evidence of lime buildup on the hose fittings. When there's a leak that causes a deposit of lime, the buildup will be on the hose fitting as well as the valve. If taking these hoses off represented an untenable challenge to the deliveryman, I would guess that he doesn't actually make many installations. A washing machine that's been in use for even a couple of years won't have fittings that look pristine and new. I pointed this out to one of your service reps, and he informed me that his doesn't look like mine because he sprays it with WD-40 once a month. Dilligent washing machine maintenance indeed. I told him that he must be in the 1% of washing machine owners that actually do that. I understand that there's concern for not causing any damage when removing a hose. But you represent to people that it is a service you provide. I feel that it's incumbent on the delivery person to a least give it a cursory attempt. If you man would've done that he would've found that the hoses came off easily. By the way, a woman I work with told me the same thing happened to her with Best Buy. But in her case the deliveryman unhooked the hoses from the washer and just used them on the new one. To wrap this up, I spoke with my "case worker", and told her that under the circumstances I felt I should receive a refund for the money that I paid for the hoses, as well as the $20.00 for hauling it away, She disagreed. I was also informed that the old washer can't be picked up until Monday, which doesn't work because we aren't able to be home during the available hours until Wednesday. I thought that given my anger perhaps she would try to squeeze us in on Friday or Saturday. No can do. I think she was mad at me. Just in the last 6-7 years, we have purchased from Best Buy a Frigidaire refrigerator, a 55" LG tv with an entertainment center with stand, a 32" Insignia tv for the basement, a 42" Insignia tv for the bedroom, and X-Box S1, a Lenova laptop, a Cuisinart coffee maker, a Hoover vacuum, a Dynex DVD player, a Toshiba vcr/dvd player, a Honeywell Quietset fan, an HP officejet wireless printer, a Chromebook, countless gift cards. I bought my first desktop computer from Best Buy back in 2001. The washing machine we're replacing is an LG front load that I bought from you back in 2006. I'm sure I've forgotten more than I can remember. So you keep your hose and haul away money. Guess how many things I'll buy from you in the future. I'm also going to check with Maytag to see if they would've voided my warranty if I hadn't used new hoses. If they say that isn't so you'll hear from me again.

I went into one of your stores (0359) and had a horrible experience. I went into the store to have my computer repaired/rebooted. Keep in mind that I am a 63 year old black man. There was one other man behind me in line who happen to be white. The young lady to worked in Geek Squad was also white, her name was Sarah. Without saying hello/good morning or any kind of greeting, she just asked if I had an appointment. When I said ,no. She asked the man in line behand me the same thing. He also said no. Then she to me to come forward; which I did. After explaining to my problem, she asked me about my warranty. I then gave her my warranty information and she verified it. Without physically examining my computer, she told me that my warranty didn't cover my problem and it would cost $250.00 to repair. Then she said the only other thing I could do is take it back home and try to reboot it myself. And if that don't work bring it back so they can repair it. To save time I asked her if I could just step over to one of the unused tables and quickly try to reboot my computer. But she said no because she would need to use all the tables. That's when I looked around and told her that there were no one waiting. I then aske to speak to a manager. Before I allowed me to do that she talked to him herself for several minutes. He then came out and agreed with her. So, without causing any trouble I took my computer to store (0876) who treated me with respect and help me right away; and informed me that my warranty did cover my problem . My treatment was totally unacceptable. by Sarah and her on duty manager. .And I can't allow it to happen to someone else without speaking up.

Terrible service which is mostly non-service They had no customers in the store but me and a roll call of geek squad appointments on the wall people who were not there They push for appointments and that is probably why. I asked for a bag to place my returned and unfixed pc lape op in and was told that no sacks or bags were allowed in the stor A tall young man came and guided me to three things I wanted but ignored my request for a bag I went up front and asked the man sitting at the desk for a bag when I checked out and he said no the store didn't have any I said there is no way I am wahey might have some over there and over ther a man was just chitchatting with another guy but did help me and bag items on the way out I said tolking out of this store just holding electronics and I heard laughter and two women workers with laughing behind me And he grinned and pointed to the side and said on the way out the guy in the highchair a fat Hispanic would not aknowledge my saying have a good day until he finally grinned at me sicky Why do you have this store on 2326 s Bradley in santa maria CA 93455??? why???? you should send me a coupon or something and I think this store sucks

On March 29, 2019, I purchased a set of AirPods made by the Apple company at Best Buy Store located in Roanoke, Virginia. The salesperson/cashier was Alyssa. Anytime I need any electronics, Best Buy is my store to visit. However, with services being portrayed by Alyssa, left me feeling upset with how she conducted herself.

Here are some of the things I did not appreciate as a customer. When she removed the item (AirPod) from the enclosure, she would not allow me to view or to handle the item and insisted that she had to carry the item to the register because it is Best Buy store policy #434. So, a customer can only read what he or she is purchasing after the fact is what I am interpreting. Secondly, when Alyssa was tallying my order, there were several prompts I answered, and each time she pointed out what button I needed to press to proceed. There are several options to select from, therefore, as a customer, I have the right to review before selecting. In addition, she insisted that I had to provide an address to continue with the purchase after providing an email address. This I challenged and finally, she entered Best Buy at 4707 Valley View Blvd NW address. I thought my son phone number and email I provided was sufficient since he was going to be the owner of the music device.

Finally, after the purchase, I was told leave by Alyssa in a rude manner as if my financial support to Best Buy has no value. Subsequently, requested to speak with a manager, and was directed to Courtney Bernardo, who was the assistant on duty. The vibe I received from her did not favor my complaint and concerns about future visits. Of course, this does not indicate that the matter was not handled appropriately after my departure. What I do know, Alyssa demanded I leave after my purchase when I was being civil about her addressing me disdainfully is not the best practice for any business. I felt Alyssa attempted to get a negative reaction from me in which she almost did when she told me to leave instead of being silent or saying have a nice day (0434 044 0359 03/29/2019 17:49).

I purchased a Brothers ink cartridge in 12/21/18 - it was not the right cartridge - I tried to return it in January - the clerk said anything brought around Christmas it had to be return in the beginning of January - I brought it back in the middle of January - I told him I did not buy it as a gift and I wanted to get the right cartridge and I wanted to purchased three more of the right cartridge. I am a good customer - I have purchased and paid for a refrigerator, dishwasher, washing machine and dryer, laptop within six years and I always go to Best Buy. I would like to return this cartridge. This is my third time trying to get this resolved.. I am sorry I didn't get back to your store sooner. I am hoping to return this purchased. My customer pin number is 1048 001 0999 122118.

I was looking for a security camera that did not require a monthly fee and the sales agent at Best Buy assured me that there was no monthly fee with the Ring Security cameras. He was very helpful, but misleading when he told us the cloud storage was free. Today I received a notice from Ring that my temporary subscription was over and that I needed to pay a monthly fee of $10 a month for continued cloud storage for my 2 cameras. I went to the Best Buy in Clarksville Indiana and was told by the sales person that there was nothing they could do because it was beyond two weeks since I bought them. I would like to return these cameras for a full refund because I was mislead by the original sales person. Thank you.

I purchased a dryer Maytag MEDB835DW (order number 1119021855640) the order called for the dryer door to be reversed. The dryer arrived without that being done. I contacted the store and a team was sent out to correct the issue,but they were not able to do so. The response that I got was that I needed to contact Whirlpool, which I did and they advised that I needed to contact Best Buy. When I contacted the store(#32/Saint Peters,Mo) the department mgr had some one contact me. The young lady who called back stated that She would research the issue. The return call from the same lady told me that I had to contact Whirlpool(perhaps She was just reading the prior note and nothing else was done) My wife is very upset because She thinks that Best Buy reps don't care about Her complaint. I would like someone to get a resolution once and for all. (if for some reason the reversal can't be done please let me know) This should not need to be an executive escalation.

i bought a lg 75uk6570 lcd 2160 smart 4k on March 18,2019 at best buy Mcdonough, Ga. i had a delivery date of march 22,2019. on 3/22/19 at 12:30p i called best buy regarding delivery. the answer i got was delivery was cancelled. i asked why my response after time was they didn't know and then computer glitch. i went back to best buy, Mcdonough on Friday 3\22\19 to get a real answer. the solution was to redo the transaction and get the merchandise delivered on Saturday 3\23\19 since it was the warehouse that made the mistake. i was promised a call on Saturday on 3/23/19. i called early Sat morning to which no one could fully answer my question. i was told that the delivery Date was 3\29\19. i explain my delivery should be priority since they messed up the delivery/transaction. i got the old i have a mgr or case mgr get back to me. again! I ordered a product on the 18th of March 2019 for a function planned on Friday the 22nd of march 2019. I lost my function plan and then on top of that got lousy customer service regarding the whole situation. Now I'm told my delivery is scheduled for 3/29/19 for a product i bought on 3/18/19. This is definitely not acceptable and i feel is absolutely a terrible way to treat a customer. the excuses are far fetched and horrible. I didn't get any communication from the beginning to even know the merchandise wasn't being delivered. I had to call to find out. Now i don't even get the courtesy of having my merchandise?delivery being a priority only that we got the money you'll get it when you get it attitude.
absolutely horrible and may never get my business or referral again.

I ORDERED A WD-EASYSTORE 2TB EXTERNAL USB 3.0 PORTABLE HARD ON 3/17/2019 FOR $69.99 AND WITH SALES TAX $4.20 THE TOTAL CAME TO $74.19. THE EMAIL I GOT BACK FROM WWW.BESTBUY.COM/CHECKOUT/R/PAYMENT SHOWS MY NAME, ADDRESS,CREDIT CARD NUMBER AND EXPIRATION DATE. THIS EMAIL THAT I GOT BACK SAID "GET IT BY TUES 3/19/2019. I HAVE BEEN GOING OUT EVERY DAY WHEN THE MAILMAN COMES BUT NOTHING AS OF 3/23/3019. I DON'T HAVE AN ORDER NUMBER ON THE EMAIL I GOT BACK FROM WWW.BESTBUY.COM/CHECKOUT/R/PAYMENT. CAN ANYBODY HELP ME.
MICHAEL FORTUNATO
EKIMF@EMAIL.COM
TELE: 703-620-6432

BOUGHT ALMOST $800 DOLLARS WORTH OF CAR AUDIO
5/1/2019 INSTALLED 5/13/2019
DID NOT RECIEVE ANY PAPERWORK OR WARRANTY PAPERWORK
THEY THREW THE BOXES AWAY SO NOT I CANT WARRANTY THE STUFF AND
DONT KNOW HOW TO OPERATE ALL FUNCTIONS DUE TO NO PAPERWORK
CONTACTED STORE AND I AM NOT HAPPY WITH NO PHONE CALL BACK
FROM INSTALLER THAT SAID HE WOULD CALL BACK THREE DAYS AGO
THEY WILL NOT MAIL ME OPERATION MANUAL
STATED I HAVE TO COME TO STORE TO PICK UP WCICH IS 82 MILES ROUND TRIP
I WILL NOT DO BUSINESS WITH YOUR COMPANY AND WILL NOT RECOMMEND YOUR COMPANY
TO ANY ONE IF THIS IS NOT FIXED RICHARD PAULSON

I purchased a Hamilton Beach-Artisan dough and bread maker as a gift about a week before Christmas ($87.79). The person I purchased it for was in the hospital and was only recently able to try it a few weeks ago. The machine is garbage. It doesn’t mix very well and the bread just falls apart. I have a bread machine myself and I think the blade is just to small for this machine. I went to their website and started a return. I was directed to print a return form and label. It was not prepaid. I am disabled and gave it to my husband to take to UPS. He was under the assumption I was being reimbursed for the shipping cost to return it to them ($60.00). When he told me the price I called Best Buy and spoke to a very rude man who informed me that not only would I NOT be reimbursed for shipping but that they would be sending it back to me once they receive because it was past they’d 15 day return policy. I was not even offered a store credit. I had even given a review on the product on their website before I returned it. I filed a complaint with the BBB and is currently in process. A woman called me the following day after filing the complaint. When I returned her call I was not directed to her and someone else helped me. By the end of the conversation she told me I would be getting a full refund for the machine itself. I questioned about the shipping cost and was told she had to look into that further and would get back to me that day. She never did. Now yesterday I get a phone call from the original person who called me and was informed that I would not be getting that refund even though the other woman told me I would and it’s still going to be returned to me. So now I will be stuck with a useless bread machine and out of $87.79. Plus out of the $60.00 to return it to them. Plus what it cost me to buy my friend another replacement gift. I will never purchase anything from this store again.

Went to the Best Buy this afternoon around 2:45 p.m. located at 6455 N. Decatur in North Las Vegas. made a purchase and when the Best Buy rep name Victor gave me back my change, some of it dropped out of my hand onto the counter. Not a major thing, but most customer service reps would have simply said, "I'm sorry, or My bad" and picked up the loose change again and put it in the customer hand. Victor just stood there and looked like "next person in line." There was a manager by the name of Jonathan standing right over him as he was there to approve my exchange. I told him he was a poor manager if he didn't speak to his worker about his attitude and how to "PROPERLY" deal with customers. Fortunately, Mike Isabelle, the head manager said he would address it and totally understood where I was coming from. It's small stuff like this that causes people do bad mouth an organization on social media and it's small things like this that can send a "unstable or a person already on edge over the cliff and cause a serious problem where every local news station will have to cover."

yes I did try to up date my service on my 3 year old hp computer before it was out of date they told me late to last day 1/19/2019 or day after that on phne calls sevice on line calls all I got was run around all time after 3 years servies on computer they can keep iti got rerd of best buy card and will not shop there any more all I ask for new price for computer services and just wait to long you wait I did what they said to and know this is how customers get help

more like "Worst Buy". You don't need my name, address, phone number, email or any other bit of personal information for me to make a purchase. This is how purchases work: I place an item on the counter, you tell me how much I owe you, I pay it, I take item and leave. PERIOD. You have zero need for my personal info and zero right to even ask for it to start with. I though the little bitch would get the hint after I said "Do you need my Social Security number and blood type too?" but no, the dumb little bitch just kept asking for info, so I just said "Can I just give you my money and leave?"

I have been trying for weeks to purchase a TV and sound bar system. First I went into a store and was ignored very unprofessional. Then I called customer service and they said they could send someone out to my home to measure my wall for a TV. That was this past Saturday I stated to him a needed time to think about it. Now I've been reaching out to the person and haven't received a call back. Now the prices I was gone up much higher now. I am a loyal customer and I think I haven't been treated well at all. Something needs to be done about this. If not I will no longer be a customer of best buy Thank you Shaquita Boyd

I ordered a media storage unit from you guys online and received a box that clearly had been opened before. So in checking the contents of this box I found broken pieces , a opened nuts and bolts package with bolts that had spilled out into the box. Also there was little to no protective packing. Why we were sent an item that was clearly returned for broken pieces or what ever really makes me wonder about your quality control. Or lack of? I ordered another one and im having it shipped to my local store so I can check it there verses breaking my back lugging another bad one back. Very concerned being we are long time customers of Best Buy. But now im kind of reconsidering continuing to buy items from you in fear im getting broken returned or low quality. Im not expecting anything from this complaint but REALLY want to stress the fact that im disabled and having to load up the heavy box into my car and then unload it at the store was complete BS.

On 2-19-19 I was told by Sharron if I combined my GEEK Squad protection I would get a $20.00 discount on WEBROOT. Today Ramses told me I could not get the discount. The notes are in my file. Why is the agreement not being applied. Been waiting 30 minutes to talk to the supervisor, Sophi. Phone is still ringing

I bought an LG 65" TV on Dec. 22,2018. When I was checking out I was asked if I wanted to purchase the warranty for this product. I mistakenly thought that this would cover all damages like the WALMART SERVICE PLAN! I had a problem with the screen becoming cracked and spider webbed. When I tried to return the TV I was told that because of the Spider Web the service plan would not cover it. I asked where this information was at and after 20-25 minutes of looking (yes I timed it) the person at the service desk came up with the service contract online. I was then told I should have read it. Then I asked him to show me where it said it was not covered in the contract and after minutes of searching we found it on page 35. Let me ask a question here: Am I supposed to read a document of considerable length at least 50 pages of Legalese and I am sure most of your customers do not have a legal degree nor do I. I am now going to replace this TV with a new one. I plan on going to Walmart to make this purchase and also purchase the warranty. I have triple checked that it covers the cracked screen which it does and it was not on page 35! I would be ashamed offering such a pathetic form of insurance to your customers (the lifeblood of your company) and also the way it is handled by telling me I can check with LG and maybe they would fix it for free. I had this TV for a month when this happened. I used to shop at your store for many items in my household, you know little things like Washers and Dryers, IPADS, IPHONES, and computers. I cannot get myself to look again at TV's there when I go shopping this weekend but I can tell you I will be at Meijer's, Walmart and Sam's Club. I need to feel secure when I spend $800 that I am getting what I pay for. I would like for you to spend my money well as it is the last you will be getting from me.

Chris Inde
chris_inde@outlook.com
Cell (260) 341-1075

LG - 65" Class - LED - UK6090PUA Series - 2160p - Smart - 4K UHD TV with HDR
Purchased on December 22, 2018
You've seen all your devices!

LG - 65" Class - LED - UK6090PUA Series - 2160p - Smart - 4K UHD TV with…

________________________________________
Nickname: -
Purchased on: December 22, 2018
Model: 65UK6090PUA

I have been calling Hoover Al. Store since 3:00. Finally got a answer at 6:30!!!!. Spoke with salesman last night SAHAB OR SABR. ?? Needsd a sd card and he left my plug adapter out of bag. Told me i DIDN'T need internet in order for it to work. Which i told him i did not and would not have purchased the sd card. Called today he said no he did leave it out which obviously he did when i got home not with it. Rude. Transferred me only to hold again. RIDICULOUS HOLDING 3.5 HOURS FOR ANYBODY TO ANSWER AND WHEN SHE DID I TOLD HER AND SHE SAID SHE KNEW CALLS GO THRU ANOTHER PLACE?????? . RETURNING MY PURCHASE. IMMEDIATELY.

Refer to Insurance Claim Number: 301917145570001

I have constantly been getting the run-around/No response to my damage claim.

I request am immediate response as I must have have my claim money

I bought a dell inspiron tower key board @mouse got home mouse is every hard to move took just mouse back a the manger said no return u have to bring back whole package I said no I have everything is downloaded to my computer well we can't help you I said are u kiddin it a mouse you can't exchange it he nothing I can't do I said that don't sound like good customer services weather I spend 10 dolloar or in my case 700+ do you want a good custumer happy or disappointed can't do even exchange for another one said no again so I spent another 29 dollar for a mouse that I already paid for this one crazy best buy westgate Brockton mass hopping to do more business with you we'll see no happy at all Paul.D

In December I purchased a MacBook Pro from your Plattsburgh, NY store. I paid over $2,500 for the computer and additional devices. I had to take the device in twice for issues I had with the computer. The Geek Squad in Plattsburgh were helpful but issues kept coming up that did not cure my problems. I was told that Best Buy cannot get into the computer due to some arrangement with Apple. I am in Florida for the winter and I am having more issues with the unit. I made arrangements to have the Best Buy store in Lady Lake, FL. look at the unit. This was a big mistake. I brought the unit to the store. The Geek Squad section of the store is obviously employed by several individuals that are not trained in how to handle customers and the individuals I spoke with did not know anything about Apple products. They wanted to take my unit and send it to an Apple store. I expended the $2,500 plus on a new Apple unit, I purchased the year repair agreement and now I have to take the unit to an Apple store. My mistake was not buying directly from Apple. I will not make this mistake again. In fact, I will not be purchasing any products through Best Buy. If your Geek Squad cannot repair or have knowledge about Apple devices, you should stop selling Apple. John Dowd

I ordered a Toshiba 55 inch television via the best buy website. I advised the best buy, that I was hearing Impaired and looking for a television, that I could attach my hearing impaired devices to, by taking them from the old set and attaching them to the new one. The hearing devices are 1. a mobile head seat and 2. a Samsung soundbar. buying a set without the attached devices would be idiotic for me to do, being I couldn't hear anything on it. I did advise the best buy of this and was provided limited product information. they were not able to provide me with any information in regards to attaching my hearing devices to the television I was purchasing. In fact, sales and service were not able to provide any information on television that this procedure could be done. purchasing this tv, I have already had issues, being the tv after being delivered and set up, without my headset has been found defective. I am now awaiting a replacement television, with still the unknown question, will my headset be attached to the television after installation.

I PURCHASED A LG GAS RANGE FROM BEST BUY ABOUT 2 YEARS AGO. I WENT TO USE MY OVEN AND SUDDENLY SPOKE AND A FLAME WAS COMING OUT OF THE REAR OF THE OVEN.
WE CALLED BEST BUY (GEEK SQUAD) ABOUT THE PROBLEM. GEEK SQUAD SENT A REPAIRMAN, WHO ORDERED A PART AND MADE AN APPOINTMENT I WEEK LATER. THE SECOND REPAIRMAN ARRIVED A WEEK AFTER THE FIRST ONE AND INSTALLED THE PART. iT DID NOT WORK, FLAMES STILL COMING OUT OF THE STOVE. HE ORDERED MORE PARTS. A WEEK LATER ANOTHER REPAIRMAN ARRIVED. HE INSTALLED THE NEW PART. THEY DID NOT WORK. HE ORDERED MORE PARTS.

NOW A FOURTH REPAIRMAN HAD AN APPOINTMENT FOR 2/13/19. I RECEIVED A CALL FROM BEST BUY CONFIRMING THIS APOINTMENT AND A SO CALLED SUPERVISOR ALSO CALLED TO CONFIRM.

IT IS NOW 12:40PM AND NO REPAIRMAN.

I CALLED CUSTOMER SERVICE TO FIND OUT WHERE IS HE. THEY TOLD ME THE APPOINTMENT IS NOW FOR SATURDAY 2/16/19. NO ONE CALLED OR ANYTHING TO SET THIS NEW APPOINTMENT.

IN TALKING TO CUSTOMER SERVICE THEY TOLD ME THEY HAD TO ORDER NEW PARTS. I ASKED WHAT PARTS HAD TO BE ORDERED. THEY Said A FAN ASSEMBLY. IT WAS A LIE. THE FAN WAS HERE A WEEK AGO.
THIS IS THE 4TH TIME TRYING TO FIX MY STOVE. WITH IT IN NOT WORKING ORDER FOR OVER 30 DAYS.
I GUESS IF THIS REPAIRMAN CANNOT FIX IT HE WILL ORDER MORE PARTS.

MY EXPERIENCE RATING IS A QUARTER STAR AT BEST.

On December 15, 2018, I purchased a portable 26 lb ice maker for $99.99 as a Christmas present. The person I gave it to did not need it, and wished to have the money or store credit instead. Twice before individuals have tried to return the ice maker, but because it was not returned during the 30 day store policy time period, it was declined. Today I personally tried to return it, but received the same rejection due to store policy. I expressed my disappointment as I have been a long time loyal customer of Best Buy, as has my family. This is the first time we have ever tried to return something, and though the information is written on the receipt, I did not know about the unusual return policy (as standard practice from my experience is 90 day return policy.) I feel that if the return policy is only 4 weeks, that should be verbalized at time of purchase as not many people read details in their receipts. I asked that an exception be made in this case due to: 1) My family are long time loyal customers of Best Buy 2) The return policy is an unusual policy and we were not educated of this at time of purchase 3) We are not requesting a refund, but for store credit 4) We, as customers, are not habitual returners of product, and therefore, the oversight could be excused this one time.
The manager, Miranda, was professional and apologetic, but refused to make an exception for us. I told her that my family will not return to Best Buy as customers if we do not feel we are valued. Miranda verbalized understanding.
I am asking for approval for store credit, showing that a policy does not take precedence over the satisfaction of a loyal customer with the understanding that we now know the policy, and future late returns will not be accepted. Otherwise, as explained to the manager, my family will not return to Best Buy, choosing to patronize a business that shows they value our business.
Thank you for the consideration to a mutually beneficial resolution;
Julie Carstensen
458 220 8624

BEST BUY #2517
2370 POPLAR DRIVE
MEDFORD, OR 97504

I have an issue with the printer ink replenishment program. I have an Epson XP 6000. Mine has run very low on black, and is getting low on magenta. It did what it was supposed to do with ordering replacements. The magenta order went through fine and I received that one today. The black ink was "unable to be fulfilled" I still don't understand why. I have called Best Buy support and talked to 8 different people there. Was referred to Epson, where I talked to 2 there (lost the call once there), and was referred back to Best Buy. After 9 more people and still no help so far, lost connection again. I seem unable to see if I am able to get any other color then magenta in auto replenishment. I keep cycling through the pages over and over and find no answers, and those that I have talked to have no answers either. I finally tried cancelling the replenishment and now cannot get back into it no matter what I try. I have spent 3 hours trying to get this resolved and have gotten nowhere. Can anyone help me with this? At this point I am extremely angry unhappy with this replenishment program that should be saving me money and time!

I writing to inform you of the horrible GEEK Squad service I have received from Best Buy. In December of 2018 I called bestbuy to schedule my machine to be serviced due to my machine not draining the clothes, the person who is scheduling the appointment takes all my information and we schedule an appointment for Friday January 4th 2019.

First attempt to get my machine serviced:
On January 4th 2019 before the person who is scheduled to service my machine arrives at my house, he contacted he and stated that he is 10 minutes away and than proceeded to ask what service is needed. I explained to the person on the phone that my machine is not draining, he replied that he is a delivery guy. My response to him was did he not realize before he made his way to my house that he had nothing to delivery . So bestbuy caused me to miss a day of work for nothing. I called bestbuy to reschedule for another day to have my machine serviced.

Second attempt to get my machine serviced :

On January 11th one of Best Buy’s geek squad members James contacted me prior to arriving at my house, and inquired about what service was needed, I explained to James that my machine is not draining and before he arrived at my house he was able to tell me he would possibly need a water pump for my machine. James arrives at my house in 5-7 minutes tells me the machine will need a new water pump and theres nothing to be done today and they would have to order that piece. This is the second day of work Best Buy has wasted of mine to not service my machine so now I missed two days of work to still hav nothing done.

Before James left I asked for his managers number. I spoke with the manager and explained to the manager the horrible service I have been receiving with Best Buy and he told me he would over night the the piece that way my machine can get service as soon as possible which means me missing another day of work. This was Friday January 11th the manager promised to over night the piece. The piece was never overnighted my machine has still not been serviced.

I did not bother to contact Best on Monday January 14th 2019 I was giving them time to contact me regarding the piece.The piece was never overnighted my machine has still not been serviced.

January 15th 2019 - I contacted both James (geek squad member ) and garon forester ( manager ) and not response

January 16th 2019 - I contacted both James (geek squad member ) and garon forester ( manager) finally I was able to get through to the manager who pretended he had no idea what was going on. He never took my name nor number but claimed he was going to follow up.

So I am reaching out to corporate. I spoke with Linda from the corporate office who said she will follow up.

Linda still has not followed up with me. Linda has tried to contact James and his manager no response, so unprofessional.

THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. I WOULD NEVER RECOMMEND ANYONE TO PURCHASE FROM BEST BUY THE WAY THEY TREAT CUSTOMERS IS HORRIBLE.

James (geek squad member 347) 909-9365‬.

James (manager) ‭(917) 648-1285‬

Linda ‭(612) 292-0916‬

Miguel from the 86th street store in Manhattan,NY is horrible.

OVERALL BEST BUY SERVICE IS HORRIBLE WHEN IT COMES TO HELPING CUSTOMERS 2 MONTHS AND I STILL DONT HAVE A WORKING WASHING MACHINE EVEN THOUGH I PURCHASED THE PROTECTION PLAN...

YOU CALL CUSTOMER SERVICE THEY DONT EVEN SPEAK ENGLISH. THEN YOU TELL ONE REPRESENTIVE YOUR ISSUE THEY TRANSFER YOU TO SOMEONE ELSE THAT PERSON TRANSFERS YOU TO SOMEONE ELSE TO TELL THE NEXT PERSON AND TO JUST TO KEEP GETTING TRANSFERRED AROUND JUST TO STILL NOT HAVE YOUR QUESTION ANSWRED. Horrible

On 2 February I went into Best Buy (8210 Agora Pkwy
Selma, TX 78154) to purchase a new TV to replace the one broken in my move. I went in for an $800 TV and walked out with a $3100 bill but Briana the sales person that helped me was super knowledgeable and for once I actually felt like I was talking to someone in Best Buy that knew the area she was working in. I could not have been happier with my purchase until I was walking out the store.
When I went to walk out the store the alarm went off and I didn’t think twice about turning around because it’s an electronic store and there was probably a sensor on one of the products I had in the bag. In the bag was an HDMI cord and the kit to move the electrical sockets when they mount the TV. When I got to the man at the door he takes the bag and says “it can’t be what’s in the bag go back through without the bag” it took me a few seconds but I realized this man was indicating I was stealing something. I got so mad I just left because if I had said anything at that time it would not have been nice. I believed he realized what he said and instantly scanned the product which was the problem.

I went to go get the truck to pick up my 65 in TV and sound bar and when I came back I was standing at store pick up watching him because I was still very angry and wanted to go say something but I know myself and it would have been a scene. Two black men was walking out and the sensor went off and he checked them before the bag.

I am not sure what type of training the Best Buy employee get when they are door monitors but the man that was there around 1:30pm that day need additional training. A great buying experience was reined by one obvious untrained or prejudice employee.

I purchased a refridgerator at your Nanimo bc location In mid December and received shipment In late January. The freezer unit Is icing up so I contacted best buy In nanimo and spoke with four different reps and got four different return policies. First they told me they would just come and get the fridge and replace It with a new one, They then phoned back and told us we would have to wait two months for a replacement. I then asked for my money back and told me that would be no problem they would come and get the fridge and I could go instore to get my money back. They then phoned back and told us they cant do that and we would have to wait for the replacement.

NOT ONCE DID ANYONE APOLOGIZE FOR THE INCONVIENECE AND A S MATTER OF FACT YOUR MANAGER LYLE WAS VERY RUDE AND MOUTHY. They told us they would phone with a date on the replacement that was three hours ago and nothing. I realize you no longer want to do business with us but playing these games Is very unproffesional. We expect prompt and curtious service!

They don’t really give a military discount. Went into the store, my son showed his ID and they balked. Excuse, we don’t do that here. Do yourself a favor, but from Amazon or somewhere else. Feels like just another scam. $2000 computer

My daughter loss her sim card tray. I called the store in Valdosta Ga to inquire if they carry them. They told me yes, tray and card for 9 bucks. Husband and daughter went down. They took the sim card they got from verizon to show the size. The lady that helped them said that she cant handle that sim card and conversation ended there. Husband told her he needed the tray. Not impressed with the customer service received. All she needed to do is ask a few questions.

Went into store #582 on 1/28/2019 Wanted to know why I was told the plan I had purchased 12/27/2017 was for two years. So why did Best buy go into my Discover credit card and take out $215.99. I was informed by person in service that I had call 1-888-237-8289 because they don,t handle that at store. called that number and spoke to Riz a Geek squad agent, she informed me the plan was only for a year Iinformed her that when I brought my Laptop I was informed By Stephen M That plan was for 2 yrs, I also informed her that I gave no one at Best Buy permission to go into my Discover acct. she informed me that only 197.99 would go back on my card. Iinformed her I wanted 215.99 to go back on my account.Because I did not give anyone permission to go my account that I paid for my Laptop with.. I informed her that I wanted to file a complaint against Stephen M and Best Buy. She told me I had to call Corporate office to file a complaint gave me # 612-291-1000 I called that number spoke to R J . He told me I Had to go back to store to talk to manager . I informed that I went to store and was given number to call. He stated their was nothing he could do for me he handles account that are ordered on line . I request for supervisor or someone to call me back.He stated his boss did not call customers back. I was on phone with 2 people from Best Buy for 11/2 hr still have not gotten a returned call

the first dishwasher did not fit after they refused to look at our measurements! it was a borsh or something like that so they put ours back in said it not their fault it is not adjustable-back to the store bought a kitchen aid it was replacing a kitchen aid. more waiting- an 700 or 800 dollar purchase- this one rattles everytime you start it and while it runs it is so loud you can hear it upstairs in our bedroom easily over the tv! They came back today said without checking it or looking at it that after hearing it only that it is so powerful it rattles the pipes -really- the store manager gave me abunch of baloney- the second and third call to corporate got me the company that makes it to laff at me for the explanation- said they never heard such a thing but offered to send someone at OUR EXPENSE!!! to look at it - its brand new-so you have lost us as customers because we are not stupid- our children- relatives anyone else we can get to listen- you will lose like the 7 or 8 hundred we have lost over this-not to mention two tries at the store two deliveries of machines- bad install 2 to 3 hours on the phone trying to get help- maybe I will call the local tv help departments where they will put it on the news section about local store problems to get even for all my trouble!!!!!!!

Best Buy
Corporate Offices
7601 Penn Ave S,
Richfield, MN 55423

Re: Return w/o Receipt
Hello,
I am reaching out to let someone know about the most unpleasant experience that I've ever had as store number #292.on January 26th of 2019 approximately 3:00pm. I presented to the Customer service desk with my ink cartridge all I needed to do was exchange it for the right number. I got the wrong number, I bought 61 and I needed a 63. Once I preceded to customer service desk and was asked if I had the receipt I told her that I did not and she said that she needed the receipt and the only way she could return it is if it's in the system under my phone number, so she checked to see if it was in there under my phone number it was not .that is the store way of tracking customers receipt by asking their phone number ,he asked for my phone number but did not put it in the system, she was not able to locate the transaction.. She then explained to me that she would have to give me an in-store credit but only for the price of the item and not the sales tax, which was ($1.45).She then swiped the in-store credit card for a $19.99 and then made me give her a $1.45 for the tax in order for me to exchange my ink cartridge. I explained to her that I've never heard of anything like this before. I also explained to her if her employee had it done his job and put my phone number in the system she would be able to locate the transaction even though I did not have my receipt .I left the store I went to my car I look for the receipt and I found it the receipt was a little torn but the numbers and the date need it where on there. So I went back into the store and I gave her the receipt and I asked her if she could scan it in to give me my $ 1.45 back, she didn't Spider-Man she could not really read the numbers but they were clear on there as you can see attached to this email I did take a picture of the receipt that I brought back to her, she then had me waiting at the Customer Service desk for another 10 minutes as she went to go and talk to another manager and then came back and said that she would have to make other transactions in order to give me my money back.. I told her I cannot believe a manager is putting a customer through all of this just for $1.45.it doesn't really work like that, customer service is number one and I don't feel like I was treated properly or fairly and that I was being discriminated against..
Also by the looks of your website, Best Buys’ overall rating is (2.0). I guess that does not bother you that you have a “POOR” rating with customers!
I will wait for your response and I appreciate your attention to this matter..

Sincerely,

Marla D. Glover

I attempted to get the receptionist on the phone at your Puyallup Washington store on South Hill to allow me to speak with a computer person in that department but she refused and would not let me speak to anyone but herself stating that she worked all over the store and new everything. Fine, I asked her my question and she had no answer. She would not transfer me to the computer section, so, I quit. I have had it with your stores politics and terrible service. Even though I have had an account at your store for a few years now, I am done with you; I called your credit card company and closed my account. I will not be returning to your store. Period. In addition, since I am a member of many fraternal groups within the confines of the USA I will endeavor to contact them all and allow them an understanding that your Australian based firm refuses to even attempt to work with Americans and suggest they do business elsewhere.

Went to the Riverbank, CA store this morning to buy several USB cables and wanted to pay. I was told that the only register open was at Customer Service. I got in line but left without paying after 5 minutes since both representatives were working on complex issues. Come on, guys. It was 11 AM on a Monday. You've got sales people all over to answer questions, but only 2 people handling all the customer support issues as well as manning the registers? I try to buy local but you turn it into an unpleasant shopping experience. I'm ordering the cables on Amazon. BTW, I would have given you 0 stars had it been an option.

I ordered an installation for a wall-mounted TV. The Geek Squad person didn't show up during the designated time, and they never called me to say they were late. I had to call Best Buy to see what happened during which I had to hold for over 30 minutes before anyone answered. The Geek Squad person then called me and said they would be over an hour late, and that they were late because they were picking up my TV from the store (I already had the TV at my house). The overall customer service experience was so poor which is really frustrating when you've spent a lot of money. I also took off of work when I don't have much time to take, so very disrespectful and unprofessional.

I was in the niagrafalls blvd store on sat. past. I walked around looking for a item [n the 26 mins not one may I help you find something. although several blue shirted employes walked by yapping with other not one stoped to ask did I need help. these people walked back to front side to side laughing with one another but never stoped for me the coustmer.as it was 7:45 maybe they were all getting off work. finaly a guy stoped by where I had been standing at a display for 12 min asked to help me and sold me the 250 dollor item in the case that I had been standing in front of for the past 12 min .maybe it is not brst buys policy to ask the consumer about help but as there were more employes than consumers I would have thought else wise

Riverdale Utah bestbuy

I spend around $700 recently at bestbuy within the month. $515 for 50" flatscreen tv. $80 gaming mouse. $70 for a logitech g633 gaming headset($40 off)(down from $110
(I can provide all of the receipts for proof)

I noticed the better version of the logitech (G933) for $100 with $50 (down from $150) but i chose the g633

On the last day of return the g633 headset completely broke, my girlfriend noticed noises com ik ng from it during play that i could not hear and then the lights went out and it never worked.

I took back on the same day and was seeing about upgrading to the g933.

Since i bought during christmas i wanted the store sales rep manager Scott to make the price similar to the christmas sale of the other headset so i could upgrade.

Scott would only price match amazon and take off an addition $3 which would make the difference $85 where the sales should be $50 difference.. i wanted to pay at max $60

He would not budge and i was furious at how little he would help though i had spent so much at bestbuy. Both of the headsets were on sale when i bought then and the one i bought simple broke with no type of miss use. I was sold a faulty headset and treated unfairly.

Though i spent around $700 i saw little leeway in return with anything.

Very poor customer satisfaction.

Scott should be demoted.

On 7/7/18 I took my laptop in to geek squad for repair problem that I was informed they could fix, however when I got home the problem re-occurred
but due to the fact I had to leave town I put my laptop in storage until I returned. My problem is they did not fix it at the time I had their protection plan which has since expired. I took it in asking if they tell why this problem has re-occurred they informed that they could but I would have to pay them $299 for diagnostic testing. I do not believe this is right since they didn't repair it in the beginning. Below is a copy of the message I get I open up and try to sign on [ Enter Administrator Password or Power On Password] I bought this laptop at Best buy and I never had a n Administrator password.