Contact Cabela's Corporate

I visited the El Paso Cabelas this past weekend 7/18/21. I drove 3 hours to buy a new shotgun. I was looking and noticed most guns were damaged, when I asked the clerk if the guns on that specific wall were used, the clerk stated that the guns were taken to the back in the evening and brought out in the morning so they get banged up. I was shocked!! These are $1500-$3500 shotgun I was looking at. I asked if they would discount, the manager approved a 5% discount. I am a veteran and asked if I could get my military discount in addition to the 5%, it was denied by manager. I didn't purchase since I felt I was losing my 5% military to buy a damaged gun. Shame on Cabelas management for allowing this careless handling of these firearms. I don't know anyone who wants to buy damaged guns.

I visited your Garner NC on Tuesday while in NC visiting my grandkids,,,my grandaughter found a 4.99 key chain that said I LOVE MY DOG... When i went to check out first thing i noticed was there 10 people in line with only one cashier,,waited 15 minutes to pay for the items i had picked up which included granddaughters key chain..the cashier/male was very sour and unfriendly and informed me the key chain wasnt in system so he couldnt sell it,,of course when a 7 year old grandchild who you hardly ever see wants a keychain you try and buy it...i became a little irritated and asked for manager,,a lady finally showed who said she was some type of employee of Cabelas..i explained to her the issue and that i wanted the key chain,,she said thats wasnt happening ,,granddaughter gets upset and of course so did I...I offered the manager 10 dollars for the key chain and she laughed and walked away...to avoid be arrested for choking your one of your staff i left with a crying 7 year old....my question is WHY coudnt anyone sell us a dam 4.99 keychain,,ive managed retail stores and often would offer a item free to satisfy a good customer,,,Is this treatment i got CABELAS policy,,,idlike to know ,,,,thinking of calling media and tell them my story,,,i suffer from PTSD after many trips overseas in the vietnam and first gulf war,,,i easily am upset and the managers sarcastic laughter usually would have triggered a violent reaction,,due to my grandkid being there i composed myself,,i am back home in SC but i am still very mad at Cabelas,,Love yuor stores and products but i will never sit foot in another one,,all over a 4.99 key chain that said I LOVE MY DOG,,,What retail manager is cold enough to upset a 7 year old child over a piece of chinese made junk,,,,,,,,,,,,,,,,,,,,,Charlie W Smith 620 harbour Ln st stephen sc 29479

Order a gun on sale online on 4/15/20 did not hear anything for 3 weeks. Went online to see the status of my order and saw that it was cancel. Called customer service and talked to Jimmy who told me my item was discontinued and there was nothing he could do. He was not very pleasant to talk to so I asked to talk to someone higher up. Then I talked to Steve from customer service and he said the same thing. On the web site they same shotgun with two exceptions the barrel was 2 inches longer and the price was $300.00 more. He would not give me the original sale price.

I ordered a part online and received an email stating it was in. I’ll mowing the correct circumstances and restrictions with COVID, I called ahead to verify I was able to pick it up and what the restrictions are. I was told the 50 customer limit and they close at 6:00. I said ok I need to go to the gun department to pick it up and was told to pick it up anytime as long as I’m there by 6:00. I showed up at 5:45 at the gun counter and was told I’mtoo late they stop pickups at 5:30. I explains I drive over an hour to get there and called before I left to verify I could pick it up. They said there are over 100 employees out so they’re short staffed and I’m too late. This would not have been an issue had I just showed up but I called first and was told to be there before 6:00.

I attached a screenshot of review I wrote about your store in Buda Texas. It's concerning them not following your price match policy. I followed your price match policy accordingly. The firearm I found cheaper on one of your approved competitors website, cheaper than dirt. Your price was 600 and their price was 450. Cabela's in Buda wouldn't price match in accordance with your policy.

I bought a gun safe during a time when Cabelas offered free shipping in July 3019. Since it was a heavy item, I asked the customer service lady in the Edmonton North location if it would still be free shipping to Fort McMurray. She confirmed that there might be a slight additional cost. I soon got an email that confirmed my order with a $21.95 additional charge which I was fine with. 3 days later I received another email says that the shipping cost was now $223.47. Annoyed, I ordered it to the Edmonton location and had to drive down to pick it up on my days off. Had I known about the additional expense I never would have purchased the item. I made another order on the 28th of December during a “free shipping” promotion but because of my previous experience, I had it shipped to Edmonton since I was going to be driving through in a few weeks. On the 13th of January I went to pick my stuff up and the customer service lady said the order was still processing. 20 days later. I drove home and the day after I got an email saying only one of the items was available for pick up, and I need to pick it up within 2 weeks. I’m done with Cabelas.

Ordering online? Big mistake! Ordered a $225 gift card online Dec 5 for Christmas hoping to save a 3-hour round trip to the Lacey store for the same. Cabela's website states items typically arrive in 3-6 business days. Today's tracking info shows the card bounced around the Pittsburgh, PA area for a week before moving on to Minnesota, arriving Dec 16. It spend almost another week there moving from depot to depot before leaving Dec 21. Made it to the Seattle area in near record time, arriving Sunday night, Dec 22. Today, Christmas eve, it was transferred to the USPS with an estimated delivery by next Saturday Dec 28! Are you thinking like me maybe Cabela's should have dropped it into the mail on day 1?

Ordered rifle scope with 2 day express shipping 10-26, totally unaware it was backordered. Received email couple days later stating backordered Item finally ships 12-2 std shipping item is sitting in FedEx warehouse, won’t be delivered until 12-9. Call to ask to expedite shipping, no can do it’s a backordered item. One would think since it was backordered for so long customer would appreciate 2 day shipping, yes I would but they refuse to try. Poor customer service!!

I purchased a pair of Walker electronic hearing protectors for $119.99. I then found the exact brand and model online at Walmart for only $65.99. I could understand if the price was within a few dollars but $54.00 is robbery to me. This doesn’t even take into account the difference in sales tax. I will be sure to check Cabela’s competition before making another purchase there. To be sure these hearing protectors are going back to Cabela’s tomorrow. I suggest that Cabela’s issue masks to their check out department personnel. At least I would know I am being robbed!

I was just trying to purchase a pistol at your SUnPRAIRIE wli store and at the same time my son was purchasing a $2000 rifle and I was purchasing a $900 Kimber pistol when I went to fill out the paperwork the fire manager was extremely rude when I made a mistake on the first paper I tried to fill out he kept repeating himself rudely he gave me a new sheet of paper and I asked if my wife could help me fill it out so it was clear for him And I messed up the second paper he upset me to the point that I did tell him to fuck off and walk out the store it takes a lot to upset me I hope you find a new position for him because he is not manager Quality maybe stock boy

I ordered 2 scotty locks #30265 . I received 2 #30266 .I called last friday . Jeff Fiebelkorn said he would have to send the problem off to the powersport dept . This would be at least monday before I heard back . Nothing on monday . I email him tuesday and he wants pictures now . This is your expert . I sent him the product numbers . Now he finally says he will send me a return label . This only came after i said I was going to put in a complaint . Now he says I will not be shipped the parts I ordered until the wrong parts that were shipped to me were back in their warehouse . I am on holidays and cannot go because I need these anchor locks . I even tried to exchange the parts in your Nanaimo store , but of course there weren't the right parts there either . I want the parts shipped now so I can go on what's left of my holiday . Terrible customer service . How are you going to right this

I just bought a pair of flannel red head blue jeans (sku# 005077239 ) The front zipper is only 4 1/2 inch long a little to short. Other blue jeans I have the zipper are 5 1/2 to 6 1/2/ inches long. Whoever makes these have them put a full size zipper in them! I will never buy any more clothes from your stores unless this is fixed.

Have a Cabelas 1 horse #22 grinder. Lifetime warranty. Capacitor failed. Weston is the company that made the grinder. Cabelas branded it. When Cabelas canceled their contract with Weston . Weston quit making parts for the grinder. No capacitors to be had. Life time warranty? No parts. Jim and Dick Cabelas would never approve of this. So Johnny Morris you have lost a loyal customer. No more Cabelas or Bass Pro for me. That is the problem with this world today. No one is help accountable. Lie steal and cheat. Girl from Cabelas customer service wanted me to buy a new grinder. I laughed at her. She was so stupid she didn't know why!!!! Things are changing for the worse with Cabelas and Bass Pro. They are so big now they don't care. Take it or leave it. I will be leaving it. Plenty of great on line stores with great cudtomers service. I am sorry Jim and Dick, under your ownership Cabelas was the best, now your in the basement. I am going to spend my money, but it won't be at Johnny Morris's stores.

Sincerely yours Kirk

Twice I have been given Cabela's digital (computer generated) gift cards of $100.00, once last Christmas and recently on my birthday in Sep. When attempting to use the first one just after the new year I spent 35 minutes in-line as clerks/cashiers and managers attempted to make it work, embarrassing and frustrating to me and others. Recently, I again brought my digital $100.00 card from my daughters in and on the 19th of Oct and all went smoothly, and I spent just over half. The next day (20 Oct) I returned to use the rest of the allocated monies and again cashiers, (2 of them) could not make it work, nor could a manager. Again this was most frustrating and embarrassing as folks in line were not happy with me. Finally I put my purchases on my Cable's Credit card.

I'm a good customer of Cabela's in Union Gap Washington and a member of Cabela's Club and hold a Visa card issued by Cabela's. I'm reconsidering those associations as on two recent occasions Cabela's,Union Gap Wa., has turned pleasant holidays into frustrating experiences do to untrained employees and management at the Union Gap store.

Martin L. Pitt
Cabela Club Member since 2012
e-mail mjp43@live.com. Cell phone 301-775-9231/Home line 509-575-1791

My friend and I went to Cabela's on Broad ST. Richmond VA. today. We looked around and several employees offered to help us. This was great.
We shopped about 45 minutes and finally got ready to leave. We had 8-10 boxes of ammo to pay for. We approached registers and only one was
open. It was backed up with 8-10 customers. We waited and waited. One employee approached us and asked if we wanted to save 30%. I told him I already had Cabela's black card. I asked him if he could get someone to open another register. He said he did not have that power. The lady behind
me asked why he could not get on phone and get someone. He just walked off. We waited 5- 10 more minutes and got tired of waiting in line put ammo down and left. I do not understand why you have 10 or more people on floor and no one to check you out. I hop you can improve this or I
will be shopping somewhere else in the future
George Williams
85 Restful Acres Ln
Farmville, VA 23901.

I was placing an order and the girl asked how to spell San Diego and what state it was in and I said you’re kidding and she hung up I ordered stuff for Christmas and the guy wasn’t very competent well that was OK but now this

Went to Cabela's Outpost in Saginaw, Michigan with my mother-in-law to get a price adjustment on a blind chair that just went on sale. Brought chair today because 3 days ago she brought in her receipt and was told she had to bring the chair back too. Today she was told that she couldn't get the price adjustment because it was outside of 7 days. The manager came over and was literally yelling at and talking down to my mother-in-law. I told him that he was behaving rudely. He then told me to leave the store and that I was banned from returning. I and my family will never shop Cabela's again.

We went to buy ammo and someone put a box in the wrong spot so of course we grab it, but we were at the correct shelf for the one we needed. I hear that cashiers should ask if we got right ammo cause we can't return it, we didn't know that till we took it back to exchange it. We never had this happen and I feel like the store should be held responsible, that was $30.00 that we didn't have to waste.

I started ordering 100 custom caps from your corp. special order group over a month ago and I needed the caps for an annual meeting. I had to have them by the end of April. As of today your employee Hailee March is telling me that you can't deliver on time and she is asking me for the fourth time how many hats I want. This person is totally incompetent taking days to respond to questions about my order status. It is now too late to order from another source and I am pissed! You get zero stars and all the bad publicity.

I do not have a Cabela's near where I live and I enjoy the opportunity to shop there when I can. Today was my first terrible experience with Cabela's. I was in Edmonton with my wife and youngest daughter that had a doctor's appointment and we went to the store on Current Dr NW on our way home. We were shopping mainly for summer clothing, and because my wife is going through cancer, she would often have to take breaks and sit in your beautiful front entrance while my daughter and I browsed the store.

My daughter and wife had purchased some fudge while I continued shopping and I had filled my needs, with lots of shorts and shirts. When we get to the check out to pay for my items and everything was rang through, I noticed the one shirt that was advertised as being on sale, did not show the sale price on the register. I mentioned to the cashier, (Amabel) I think, that the one shirt was marked on sale at the rack. She told me that "the tag said $29.99 and the computer said $29.99, it is good`` I said, yes, I understand the tag and computer match, but the shirt was marked on sale for $24.99 at the rack. I asked if she could have it checked. With attitude, she called over a lady from the customer service and the customer service lady went to look.

I followed her to the rack, but when I got there, she was nowhere to be found. When I returned to the cashier, she said the lady radioed back and did not see the sale price and it would remain regular price. I went and took a picture of the sale tag and then returned to the cashier yet again, showed her the picture of the sale tag. By this time, being the only cashier open, some of the customers in the line up were gone. I asked to speak with the manager, and she said she would take the $5.00 off the shirt.

I again asked to speak to the manager, and she turned to me with the attitude of a rabid dog and in a growling voice and eyes burning on me, she informs me ``the manager no here!!``. Another lady from customer service came over to assist, and I started to explain that I just wanted the sale price as it was written on the rack, but by this time I felt it best take my business somewhere else. I guess the customer is not always right and I felt very confused that this person working at he cashier was ruining my day.

I left over $200.00 worth of merchandise at the cashier. But Cabelas probably didn`t need my money for things that I really wanted and really do need. In a slow economy, I know there are people that have communication skills and can deal with the public a lot better then this lady did. My daughter had a lot of questions and I really don`t need more drama. It was only $5.00 off and I can afford it. But it was principle behind the whole deal. By the way, my favorite shirt is a Cabelas shirt. I hope to hear from you soon.

Cabela's advertised a regularly stocked item on the FRONT PAGE of a 10 day ad. On the opening day of the ad, they were sold out. I checked all the stores in a 100 mile radius and they were sold out as well. The AD made no mention of "limited quantities" or "while supplies last" etc... It was a REGULARLY STOCKED ITEM. I asked for a rain check so I could purchase the item at the sale price when it was back in stock. They do not offer rain checks. I was told to "check back" every day and they had "no idea" when more would come in.

I came back in 3 times in the next 4 days and called back every other day during the 10 day AD dates. They never received the item before the AD ended. Store management said it was a popular item at a good price and would not be able to guarantee me the item for the sale price (he actually said it was like a "Black Friday" price and people were in line the first day when the store opened up). wrote 3 emails to corporate customer service during the 10 day AD dates and was "pushed" back to the store each time. They kept saying there was nothing they could do, it was a "store issue". After the 3rd email, the said store management would be contacting me to discuss. They never called.

All I wanted was to purchase the item at their advertised sale price when it was back in stock. I guess it was their "Loss Leader" trick to get people in the store so they would buy other items. However, it is backfiring because they are pissing people off by not having enough inventory and then not offering a rain check to guarantee their advertised price. I will NEVER shop there again.

The purchase of wooltimate parka, vest, and trousers was a big disappointment. the sales person assured me that it would be more than adequate for hunting in temperatures from 20 down to 0 degrees Fahrenheit, with the wind shear feature protecting from winds. the vest and trousers are adequate, but the wind shear is a joke. the arms lack sufficient insulation and a slight breeze allows my arms to become cold very quickly. this outfit was to be a replacement for my arctic shield parka and bibs.

That protected me in temperatures below zero very well, but was noisy. the arctic shield is windproof and warm, while the wooltimate doesn't even come close. my base layers have always been one set of wool blend winter long jons with the arctic shield without problem, but even wit two sets of underwear the wooltimate failed to keep me warm on stand,while the following day wit the same temp and a stronger wind the wooltimate failed woefully.

I need to speak with someone in Cabela's customer service because I have a credit. Stay on hold for 31 minutes and was told that customer service could not help me and was transfer to a different customer service that handle all credit because I would like to place an order. Your customer service rep came back and now my wait has been 51 minutes and wanted to know if I still wanted to hold and I told her I needed to place an order and could I speak with a manager. I was informed that all managers were busy and place me on hold and guess what happen then...yes, I was hung up on. Also, I spoke to Chantal, this morning and was on hold for 41 minutes. Would it be possible for the Cabela's corporate office to have someone to give me a call so I can place an order? I cannot find their contact information anywhere or a phone number for the complaint department.

I made a request to have my cabela's coat repaired and they said they would contact me in 24 hours. They did not and when contacted again they said they had no record of the contact. After a very long time on the phone with them they finely conceded that they did have the information and the date of sale and contact. They will not stand behind the limited lifetime warranty for this Cabela's branded coat. I believe this is do to the impending sale of the company to bass pro and they are abandoning all warranty obligations and that costumer service has been told to not be helpful.

Other manufactures of name branded coats such as carhart stand 100 percent with repair of their products and provide free shipping in both directions to service the product. Cabela's also said they would e mail me confirmation that my request for repair was relayed to the next level of management and this has not be done . Cabela's is breaking trust with the customer.

I went into your Grand Junction store to get my fishing reel restrung I waited for a few minutes then walked around to see if anyone was nearby went back to the desk picked up the phone asked for help person on the other end sounded surprised that I called said she would send someone I waited over five minutes nobody showed and I talked to a couple customers who said the same thing where is everyone I ended up leaving and you lost my money and probable the other customers in the fishing dept. that day your greeter said did you find everything OK he didn't say anything as I remarked nobody showed up to help me in the fishing dept. yes i am angry with you and plan on telling my store to my friends when they bring up how good you are.

I stopped at the St. Louis,Mo. Store to look at some guns and get some reloading supplies. I looked at a 1911 used. The gun was so rusted the lady could not pull the slide back. I offered to trade my Taurus 24/7 straight across. The 1911 will need some new parts on it in order to make it work. They acted like I was a no body and didn't now what I was talking about. Ihave worked on guns for over 30 years. I won't be using your stores to get my guns or reloading supplies any more. Disappointed in the way they were to me

Your new store in Hudson, Ma doesn't allow my hunting dog in the store. How am I supposed to check sizing of dog supplies. This is a very strange policy for a store that features dogs in most of your adds. Bass Pro shop allows and has special events for dogs. I guess I have to take my money there. BTW, the store manager said they would at least set up kennels so the dogs don't have to stay in the car. So far nothing has been done.

I have wasted two days of my life thanks to Cabela's. I've come into the store on my lunch breaks. I've waited at the gun counter for over 35 minutes for both days. I was told to take a number and after that, I guess they decided not to use them. I was wanting to see a Remington 700 which I also had ammo in hand to buy with the rifle. I wanted to purchase as well, after looking one over but not anymore. I will be selling my gift card and letting everyone I know not to spend their money here anymore. It's just ridiculous and two of the gun counter workers left the counter and went upfront to get money from referring some one for a credit card AT THE SAME TIME. Both were gone for more than 15 mins. Really unacceptable period. Phone was ringing off the hook. I will not be coming back.

I recently placed my first order with Cabelas. Ordered on March 30, 2015 and paid for two day delivery. I expected my order no later than April 2, 2015 and was told by several people at Cabelas it would be there on that date. I called again on the 2nd to find out it would be very late afternoon on the 3rd before my coleman motor got here. I made it very clear I needed it by the 2nd and was leaving to go out of town on the morning of the 3rd. Needless to say I cancelled my order because I paid extra to have this in two days. I don't know that I will ever order from you again.